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Williams Sonoma

Michelle of Los Angeles writes (9/30/02):
My husband and I registered at Williams Sonoma for our wedding. The day before our reception, my mother-in-law went in to purchase something off of our registry. She was unable to locate either mine or my husband's names. The sales people had entered in both of our names incorrectly into the computer.

The night of the reception we found that numerous guests had gone in to the store trying to purchase something and were turned away - wouldn't someone think to check into things when the same couple was repeatedly asked for? When I called the store to find out what happened, nothing was done. I wrote three letters to the manager and her supervisors, again, nothing was done. Not even a note of apology for the inconvenience caused.

July 24 2008

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