Complain about a product or service

Top Hat Limousine

Dracut, MA

Nancy of Andover, MA, writes:
I booked a couple of limos for a wedding on 11/22/99 over the phone. The wedding is on 8/12/00. I was told I had to give a credit card number to reserve the cards and the $99 price and they would send out a contract and an authorization to bill the card.

I received both the contract and the authorization but did not sign or return either one. On 11/29/99 my credit card was hit with the $300 deposit I was told about on the phone and an additional charge of $158.12 which was never discussed with me.

The owner told me he would credit my account but he was busy. Three times I requested a brochure to be sent to my home and each time he told me he would send it but never did. I was not comfortable now using this company for such an important day so on 12/9/99 I called and cancelled my reservation.

He told me I would lose my deposit, but I told him he took the money unauthorized since I did return the authorization form.

He then became very angry and began yelling at me on the phone. He would not let me speak and then he hung up on me. This type of treatment is not acceptable to a potential customer. I sent a certified letter confirming the cancellation and expectance of the refund of the $300 deposit and certainly the mistakenly charged item of $158.12.

Nancy should also send a certified letter to her credit card company disputing the charge. If it is not removed, she should sue Top Hat in Small Claims Court.

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