Linens 'n Things

I ordered a piece of patio furniture Dec. 8 for $184.00. By December 14, it still showed pending. I sent an email and received no response, so I called customer service. After trying for 30 minutes, I finally was able to talk to someone. I was told they had my email and the warehouse would contact me but that I should still receive my order by Christmas. I received an email 8 hours later stating that my order was cancelled. I would be refunded but had to wait 3 to 5 days for the refund.

I ordered curtains from Linens n Things online. When I received them I decided I didn't like the color; it looked different in the picture. I returned them as directed to a company that I guess supplies them for Linens n Things. After 6 weeks, a credit still had not shown up on my credit card. Like most of the other people complaining, you can not get through to customer service. It is either busy or you get a voicemail to leave a message, which I did. Of course I never got a call back.

Thank god for Capital one. They not only tried LNT's but I also found the curtain supplier's number in CT, which they called as well. By the way, when you call that number it goes into a dial tone over and over. They realized what was happening and gave me a permanent credit of $59.00. Linens n Things used to be a place I loved to shop when they had a store. Now they aren't a store but a big scam!

I ordered a king size quilt and wanted to return it. I went through the process online and the site was supposed to give you a mailing address where to send it back to. I tried but nothing came up. I could not find a phone number on the site to call so I called the phone number which was on the packing slip. She told me that they were not Linens 'n Things and hung up. I called twice with the same response on the other end. Finally, I found a number after doing a lot of searching on their site.

The woman told me that the number I had tried prior was one of their shipping warehouses. She said that she was going to tell her supervisor that I shouldn't have been treated that way and someone would get back to me within 48 hours. Well, no one did. Finally, four days later, I received an email with an address as to where to send back the quilt. From what the website says, you are supposed to put a certain number on the return label and, of course, when they sent me this address, there was no mention of any number.

Well, I feel so uncomfortable with this whole transaction that I have decided to just keep the quilt rather than go through more headaches and nonsense. The next thing I know, I won't have a quilt and I'll also be out the money. Buyers need to know that this is not the Linens 'n Things that it used to be. Linens 'n things went out of business and this seems to be a company that is trying to "sell itself" as such and they really need to be looked into. From what I can see, they are bogus and not legit. I hope that someone checks into this company. Buyers, beware. If I were you, I would shop elsewhere!

I have ordered an item from LNT.com, and after a month of delays from warehouse and 2nd rate shipping (Though their site leads you to believe they use UPS for shipping, they didn't and the customer suffers from shipping delays and terrible service!), the product arrived with missing parts. After 12 days, I have yet to get confirmation that the replacement parts have shipped to me. I am attempting to contact a supervisor to process a refund because I am no longer willing to be at the mercy of their "warehouse" to have the properly functioning item that I paid for 40+ days ago. Unacceptable.

Of course, as others have mentioned, their customer service line is terrible. Fortunately, I was able to do some digging on the internet, and after cross referencing some incoming call numbers (when a supervisor had returned a call about my delayed order), I discovered that Torrey Commerce handles Linens N Things' customer service. In fact, when I called the 800 number for Torrey Commerce, the familiar voice of the customer service representative, who I had been reaching all day at LNT's number, answered! Try calling them, everyone. I was able to dig out that the name of the supervisors for LNT are Laura and Toni, so I suggest using the dial by name directory and reaching them. Good Luck!

I ordered three sets of king-size sheets and four sets of full-size sheets. The order was confirmed and Linens 'n Things emailed me the tracking numbers. One of the tracking numbers was bogus. I tried contacting them for three hours and I had a very difficult time getting someone on the phone. Finally, I spoke to someone who said that they would look into it and email me back. I received no response. The four sets of full-size sheets finally arrived but the king-size sheets never made it. They refused to credit my account saying that they needed more time to investigate. In the end, I put a stop-payment on my credit card.

I ordered two mattress pads, neither of which I liked. Due to Linen 'n Things horrible return policy, it is now going to cost me $25 to return it via USPS parcel post (the cheapest method available). I have tried repeatedly to contact LNT to find out if they can provide a cheaper way for me to return the items. Their customer support phone system is a nightmare and (conveniently) does not work, so I cannot actually speak to a live human being. I sent numerous emails and did not get any useful responses. I requested a call back and was told the phones system was "down" so nobody could call me. LNT is the ONLY on-line merchant that I have ever purchased from that does not provide their customers with a reasonable means of returning items. They have lost this customer forever. Given all of the customer complaints I've seen online, I'm sure I'm not the only customer that will NEVER buy from LNT again.

Placed an order for curtains. Did not like product and printed the appropriate return slip from their website. Attached return label and enclosed appropriate packing slip. Received confirmation that package was accepted by Linens and Things on March 15, 2010. I have sent several emails and attempted to call Linens and Things on numerous occasions. I have not been able to speak to anyone at L&T.

Their website quotes easy returns with refunds within 30 days. This is clearly not the case. I am still waiting for my $150.00 credit back to my Visa. Paying interest on $150 charged to my Visa because they have not credited the amount within 30 days as they say they will. I will never order from Linens and Things again. Any help you can provide me would be greatly appreciated.

I bought an Emeril by T-fal food steamer. One month after purchase, the stainless steel basket became dark-stained and corrosive. Also, the selector knob broke and fell off. I paid $120.00, and the company that sold the item went out of business weeks later!

I placed a order for two twin-sized heated blankets (Order #180809) back on November 28th. I received 1 blanket on December 10th, and the shipping invoice said 'pending'. I inquired as to the status of the rest of my order (December 11th), and was emailed a shipping invoice with the tracking number removed(December 14th). I posted the above on their Facebook page, and received a email and phone call (December 21st), saying they'd look into it. Damages? Only one daughter gets a blanket, so how do I chose who misses out?

BEWARE! I placed an order with Linens and Things online after receiving a promotional email from them. I never received confirmation of my order and their phone lines are no good. What's up with them?

I purchased a glass top patio set, with four chairs three years ago. The tag on the chairs says "Summer Winds". A week ago, while coming into the back yard through the garage, I heard a crackling noise for about 20 seconds. Then a large crash, glass shattering sound. I went to my back patio, the glass on the table was on the ground shattered.

Glass everywhere, unfortunately, my dog got a piece in his foot, he's okay. Luckily, my 2 1/2 yr old grandson was not at the table when it happened. Right now, I cannot afford another table, Linens n' Things have gone out of business and I no longer have the purchase receipt. I guess I'm stuck with having no recourse.

i tried calling them for 2 and a half hours and couldnt get anyone but a phony voicemail! i called because i got an email saying my order was cancelled! and no explanation why! but the funds for my order had been charged from my debit card. i finally got ahold of some lady and she said she would forward my request onto corporate but she had NO answers for me about my order!!! CAN U BELEIVE THAT??? i am so mad right now i am waiting to find out where my order is and my baby is due anyday and i ordered a bouncer seat and i could have just ordered from someone else! now i am out the money and bouncer till this crap is figured out!!!

Purchased a 30-piece Portofino Comforter set as they were going out of business. Was told it would be guaranteed by the manufacturer. The comforter is completely falling apart - looks like it is 10 years old. The tags do not say the name of the manufacturere - just Made Exclusively for Linens N Things.

Paid $150 for the set

I will join in on the Linens 'n Things liquidation sale complaints. I purchased a 12 cup Cuisinart coffee maker near the end of the sale. There were signs all over the store saying that boxes should not be opened. Stupidly I paid attention to those signs. When I got home and opened the SEALED box guess what was missing....the coffee pot!

Called the store right away and they pretty much said tough you should have opened the box in the store. Disputed the charge with my credit card company and I lost the dispute. Credit card company said that liquidation sales are special and that the merchant is paid by the credit card company right away at point of sale. So I'm out $50 and out a coffeemaker. But it was a good lesson for me as I will never again participate in a liquidation sale.

I placed an order for a bedroom conforter set. There was an item missing from the order. I was told to send back the set for a refund and re-purchase a new set. I was given a UPS label to ship the set back. I shipped it back, UPS has proof that the item was received at the Linen 'n Things calgary store. I still have not received a refund for the purchase. I have lost $130.

Ordered a comforter set and pillow for approx $50. Up until last week I was able to track through the shipping confirmation email they sent. I attempted to go onto the site yesterday via the email and was directed to thenewlnt [site] which gives no information about how to contact them.

I am out $50 for my purchases.

I purchased curtins online, the sale was buy one pair get one pair free. I bought two and even in the check out basket it showed that I should receive 4 PAIR, two for price and two for free. I received my order today and received only two! So I paid full price for the curtins. Customer service won't answer via email and the phone number is disconnected. What they are doing is theft plain and simple and I don't understand how bankruptcy can cover them for fraud.

I am out $52.66. I paid for something and only received half of my purchase. I am either owed the two items I didn't receive OR I am owed $27.99, half the price of my total order.

I was abroad for 4 months and just back to the US. I have just known the Linen-n-things has been closed. I still have $85.79 gift card of the Linen-n-things. I have tried to contact them through phone and email. But there is no where I can reach them. So, do they just totaly gone and leave those cunsumers who is like me for nothing?

Can you help? Can you tell me anything I can do or reach them?

I ordered a bedroom set for $80, and they sent me an small ironing board/hamper set, which I didn't order nor need. I've sent several emails to them and have had no response. I tried calling the number, but it's disconnected. I found another phone number on another website and left a message...no response back. What a waste of money!

I ordered a 5 pcs Dinnerware Set as advertised and only received 1 plate.The Phone number says The number you have reached has been disconected, please check the number and try again This is a Rip OFF!

I will never buy 1 plate for $60.00. And they never advertised that it was only 1 plate that there were sending and not 5 pcs.

On Dec. 12 I ordered stoneware dishes as a Christmas present at the online site. I did read the return policy as Linens and Things are going out of business with instructions for any damaged products and how to return. The dishes arived; broken; The Linens and Things phone is a message only; The emails are automated.

These dishes was delivered to my daughter as a christmas present. BROKEN, I asked for a replacement. The same set is still advertised on the website!

I purchased a Hapao Dark Rattan Hamper from Linen and Things online as they were going out of business. I read very carefully about the items since all sales were final. Convinced that I was getting what was being advertised, I placed the order. To my chagrin when the hamper arrived, there was no lid. I waited a few days to see if it had been sent under separate cover and finally realized that it was not going to come.

No where in the ad did it say that I was buying only the bottom but not the top. I tried a to reach customer service and all I got was a pre-recorded message. I feel that this was at least poor customer service. I cannot use the hamper and what makes it so bad is the slashed price was only $20 less than the regular price. I have made purchases from Linens and Things several times before and was always comfortable with them. Now, I see the company in a different light. The practices that are being used the get of the merchandise are dishonest and unscrupulous.

I spent money for something I cannot use and seem to have no recourse. The advertising was deceptive.

I bought a Farberware Superfast fully automatic percolator from Linens 'N Things for a Christmas present for my mother. When I got it home there was no cord so I could plug the coffee pot in.

Nov.30th, 2008 I shopped on Linen n Things liquidation (going out of bussiness) web site and ordered 4 items totaling $89.57. I used my credit card but it kept telling me that the code number on the back of my card was wrong (it wasn't) so I kept trying, probably 5 times, maybe six times to get it to work. It never did and never gave me confirmation number for my order.

I called my credit card company and in one day Linen n Things has charged my account twice for 89.57 and I still do not have a confirmation of an order (that one order), but I am getting charged twice. I am afraid they will keep getting my money (maybe up to six times the 89.57) until I am over my limit and what a mess that will be. No live person talks to you when you call. You have to leave an email & they are suppose to contact you within 24 hrs. Well nothing from them yet and it has been that long. Guess they will try what they can to get money from people & not deliver the products. They know you can't contact anyone to get help either. This is a SCAM!!!!Beware!!!!!! Nothing like this has ever happened to me before. If it happens to you, call your credit card company fast to let them know.

I just returned from the Going Out of Business sale at the Linen's N Things store at 3902 Bissonet in Houston Tx.- One of the items I purchased had a price sticker which read $15.99 off of which I received 20% discount. Once outside the store I noticed that the $15.99 tag had been placed over a $12.99 tag (I did look at both tags description and item number, which were the same on each tag).

When I went back into the store to ask about this, Gary, the manager, simply said 'yeah it was more now and had probably once been $12.99 - When I asked when the price change had occurred, he looked at me and said - Do you really think we had time to raise the price, before this sale?. After which he turned away and walked off. As no one in the front of the store would tell me his name, I had to chase him down to ask him. At which point he said Gary, and you have a nice day. And again turned and walked away.

Perhaps I would have let this matter go, but the combination of what happened and his bad attitude has left a very bad taste in my mouth. I understand that some of these folks are probably losing their jobs but that is no excuse for surly and rude behavior. My question is Was this simply a matter of bad timing or are your discounts less than meets the eye?. Thank You

I was in linens and things friday 11/14/08 to get a birthday present for our sons 25 birthday.i bought one of the star bucks coffee mug/coffee.when i got out side,i heard something raddle in the box.so i toke it out to see what it was,and the top of the mug was broke.i toke it back in there to exchange it,and the sales clerk was very rude,and said to me all sales are final.not exceptions.i told her to get the manager,he came over,and i told him about it.that it was for my sons birthday,and that i was not going to give something broke.yeah maybe i should have checked it out better,but i just thought it was instructions on how to clean it.

it wasnt.so he did let me exchange it,i went to go and pick up my bag,and he was talking to me like i was crap,and when i went to walk away,he grabbed my bag from my hand, and would not let me leave until he said what he wanted to say.and said i don't have to exchange this for you.and he went so far to tell me if his boss found out he did, he could get in trouble.he had no right what so ever to grab the bag out of my hands to tell me that.just because they are closing all the stores,doesn't give them the right to do the things they do.he really upset me.i was shaking when he finally let go of the bag.i think he needs to be FIRED now.i have heart problems, and that didn't help any what he done.yeah maybe i shouldnt have gotten so upset when the girl sales clerk said that,but the way she said it and the way she acted,and treated me was red and uncalled for.what do they think,just because all the stores are closing,they can get away with this.

Purchased pillows from Linens and Things (going out of business). The pillows have a bad odor. Cannot use them, but because they are going out of business All Sales are final. Any chance of getting my money back . They cost 128.00.

Last Nov.4, 2008 I was on Linen And things store in Alderwood Mall in WA state and have a bad experience, but the most upsetting experience is how the manager handle the situation without professionalism. I lost a $100 in seconds which I insist to the manager that maybe I made a mistakes and he made a mistakes too but all I got is not a helpful attitude and he insist that I am accusing him of something that he cannot relay on the situation. I do not have a job and $339.00 a month is the only money that I am getting from the state disability and so that $100 is a big frustration to me when it was lost in seconds like that.

I ask Manger that maybe he can show me the video of the store at that time when we are having the transaction at the counter as it was pointing on our direction. But he insist it is only for the store surroundings and not the counter. He was so mean talking to me and still insist I am accusing him of something when I told him that maybe he made a mistake taking the one hundred dollars that I am holding two times and me making a mistakes giving him the money two times also when I get confused when he asked me if I have any 2 cents. At that point I know that I made a mistake, as it is only a matter of seconds when I knew that the other 100 is missing on my hand. All I want is too see the video of that day and see what happen to my 100 bill. it happens at 1:21 PM as stated on the receipts on 11/4/2008.

When I get into my doctors appointment on that day after I lost my $100 my blood pressure is way up high and have a chest pain so I have to take my nitro.

Bought Birthday present for daughter of queen size comforter set 69.99. When I got it home I saw the color was just not right to coordinate with other bedroom colors. Also, stitch was caught from back to front showing an obvious fault in the front. Store manager and liquidator were rude and could not care less, refused to change to another, even though I did not ask for money back. What happened to the polite, caring American retailers?

I bought a complete bed-set yesterday Linens and Things. Calgary. Took them home, checked the labels. Dry clean only. No problem, I was not washing them. I popped them quickly into the gentle air cycle on my dryer to fluff them up and freshen then. With a few minutes I smelt burning. Open my dryer and the centre material of the bed-skirt had melted into a huge hard plastic mass, ruining sheets and other items completely as well as my dryer. I took back the demolished items and the Boss Lady offered me $30 rebate on the bed-skirt only. She said this had never happened before.

I told her if we had not smelt the burning, or had even left the house, a fire would have been caused for sure. I warned her this is an extreme fire hazard and a warning should go out to anyone who has purchased any of these bed-sets, and I was told to go take it up with the liquidators. Not so easy, no one could or would give me a contact. so please, if anyone out there knows how I can contact them, and warn them about this product before some one looses a life, I would be grateful. Me, I am out over $300.00! Bed-set is unusable, and my dryer is ruined! Please be warned. Very sad consumer.

The store is closing and having a liquidation sale, but is not very consumer friendly. I visited the store in Spring, Texas today and I was informed by signs posted and a sales associate that I could not open any dinnerware cartons. They are not allowing any returns if any of the dishes are missing or broken either. I guess I'm suppose to take a chance on the purchase. I also noticed several items had the previous clearance price marked out and some were re-stickered with a higher price over a previous lower price. Signs posted outside indicated 10-40% off, but the majority of the items were only 10% off. I don't sense any urgency in the store closing on their part.

This trip to the store wasted my gas.

LNT in Staten island is going out of business and i went to see what was on sale. To my surprise most things were only 10% off. there is always a 20% off coupon for LNT or bed bath and beyond so that was the first thing that made no sense. they were no longer taking those coupons. second weird thing was the item i was going to buy was on one wall with the price magically increased by about 20% from the week before. I then turned to the opposite wall and the same item had the old price!

I was done with the LNT sale. i left got a bed bath and beyond 20% off coupon and bought the item i wanted there for the first price i wanted to pay for it.

i dont think they are honest and will not shop there again. i have a head for prices. i remember them from store to store. it was only 3 dollars or so that was important to me that day. i didn't bother with the rest of the store after that. I do hope others are careful though.

I went back to the store and Muriel (the store manager or supervisor) just stated that there was a 'no return' policy. I argued that even if the rights goods and correct sizes were not in the package?? She just kept repeating 'no returns'.

I am a widow with a single income household. I spent $100 on this set which I can not use. I bought this in good faith that the contents were as shown in the picture and were the correct sizes as listed on the packaging).I can understand a 'no returns' policy if the customer just does not like something, but when the item was clearly misrepresented in the packaging and the wrong size put in the package, to me that is a public ripoff. I guess I can understand why Linens & Things is going out of business!

Purchased a product from Sharper Image. A wire-less speaker system. Does't work out of the box. Speaker does't work. Can't return it at the stre, don't carry this product any more. Can't contact Sharper Image. What's next?

Paid good money for a difective product.

I recieved this product as a late christmas gift. It's been almost a year since I've opened this gift. Upon opening it,everything was packaged perfict, no noticable packaging problems.When I followed dirictions on set up, one side of the system wasn't produceing sound, and the other was. I've tried every possible combination to get both sides to produce sound with no success. My problem is that the store does'nt carry this product any more. They can't help me. I have the original sales reciet, dated last year. I have bought a lot of products from your company in the past and have had no problems. Please let me know what I can do to fix this problem. I really like this product. Thanks

I went to linen and things, I have two bags, and the cashier said , I had to leave them with her and I did, I was with a friend, traveling . I spent $99.oo in linen and things. well I, forgot to get bags, didnt realize it until the day when, I got home because once shopped. i place bags in trunk. when I did realize it called store gave them events and cashier name- well the wash cloth and towel were there-but the perfume wasnt

spoke to manager and he said he wasnt going to make any amends, very nasty. and my friend calll and he said same. I felt after buying items in the store, he should have been responsible for his cashier who took my items. what can I do. I have reciepts, and a witness, who also spent $40.00 in the store same day.

i am unempolyed at time, but was with friend trying to make me feel better about my circumstances. she was so upset for how they treated her as well as i

On Sept 20th I purchased a Queen Sheet set by mistake. (I need king) As soon as I got home I realized my mistake and went directly back to the store. They refused to allon me to simply exchange the Queen Set and allow me to pay the difference for the King Set.

Early this AM I wendt back to the store and spoke with the store manage (Janet or Janice) she, just like her employees were rude and uncooperative. I never opend the bag the sheets were in

I purchased a dry erase memo board from a store on Peachtree Rd. yesterday (August 31, 2008.) I removed the wrapper today and noticed that it was damaged. It had a large scratch that was hidden by the wrapping paper. I tried to exchange it for a new one at the Piedmont Rd. store. The store manager said that since the Peachtree St. store was closing (where I had purchased it) I was not permitted to exchange the item or return it at any Linens and Things store - even though they had the exact same item sitting on their shelf.

I explained that there was no way for me to know that it was damaged since the damage was hidden. The store manager agreed that there was no way for me to know, but she said she could not help me, and the Peachtree St store would not help either. I left the damaged merchandise at the store since it was of no use to me.

I am out the $7.99 + tax for thsi item.

This store is closing and I purchased a 3 pc rug set for $103.00. I tried to make an exchange for a different color but was told no returns or exchanges. I asked if I can exchange it at another store and was told I only work here, I don't make the rules. She then told me again, No returns or exchanges. Very rude. Now I am out the money. Very poor business practices. It's not like they would be out the money, I just wanted an exchange.

I am out $103.00.

In May, I purchased a superset bedding set with comforter, shams, bedskirt, and pillows. After placing it on my bed, I noticed a few broken threads that were starting to run on the pillows. To remedy this, I placed two tiny drops of fabric glue to hold the threads in place. The next day, while making the bed, I noticed a stain in the middle of the comforter, and though I did not know of anything that I had done to stain it, I assumed that it was not there before.

In July, a seam between two colors of fabric started to come loose, causing a hole in the comforter. I returned the whole set to the store, planning on looking for a higher quality set at another store. After finding nothing I liked as much at a reasonable price, I returned to Linens 'N Things and purchased the same set again, in hopes that the first was defective. I got home, placed the comforter on my bed, and noticed the same stain as my previous one had. After inspecting the pillow, the same two drops of glue I had placed on it were evident. This was the exact set I had returned, but with some stitching placed where the hole had been. The stitching was a short line, about 3 or 4 inches long, and was to the side of the seem.

Upon further inspection, I found many more similar stitched patches all over the comforter. There was also still cat fur (from my cats) on it. Appalled that a store would patch a USED, stained, cat-fur covered defective item, and place it back on the shelf to sell as new, I returned to the store. I spoke with Craig, the manager, and explained the situation to him. I asked him if this was their policy or if maybe they sent it back to the manufacturer and they shipped it back "as new." He refused that this could be possible, as they discard defective merchandise by donation or disposal. He declared that they had no way to stitch a hole in the store, so there is no way it is possible that it is the same item that I had returned two weeks prior.

When I asked him to explain how a new item could have the same stain, cat hair, and glue spots, he said it could not have, and grabbed the bedding, turning his back to me, and walked away. No true apology, just a "I can see why you would be mad if that had really happened." Craig basically accused me of lying about it. This is very poor customer service. Fortunately, that set will probably not end up back on the shelf, but I would guess that there are others that do. I will never again by bedding or any personal items from Linens 'N Things, and I hope that others will make sure to check for signs of used product before keeping items.

I purchased a Regent Tension Pole Caddy that claims it's stainless steel and it rusted. Linens n Things will not take it back after 60 days. It took 9 months to rust.

I lost $69 on a product that is now rui ened that should last a lifetime.Everyone nationwide who buys this product will have it rust and have to throw it away after paying stainless steel prices.

I told him he better go check the rest of the sets because they are all clearly marked as $99.00. He said "oh someone didn't enter it into the computer". After I was refunded my money I told him I did not find his comment very funny. He just said "oh" and they all started laughing again. This is a manager at a store! I will never shop there again. I left feeling like a thief even though I didn't do anything wrong.

I could not believe that this was a manager that was displaying this kind of personality. He was rude and very unhelpful. After calling the customer service line to speak to someone I spoke to Margita she asked me what did I want done. She said do you want me to fire him. I said no, she said because he will not be fired. She said what is it that you would like for me to do, I am sorry that this happen. Somehow the customer service through out the company is very poor. I will not go back (never)

I was looking for a certain picture frame that [their] stores carry. When I called this store & got the manager{ Janet}, I asked if she could help me fine the frame in her inventory on the computer, Her answer was. I am just to swammped to help you with that & this time! I can not beive that she is a manager let alone would treat a customer of the store with such rudeness!

I later called back to get the address of the store & the cashier Brittney told me that she did not know it. I was then transfered to Janet again & she said that she would have to find a receit to look it up! No wonder the stores are closing! [Their] team's need a class in Customer Service big time! I would be happy to come & teach them all! Christina Antonio Denver CO.

On or about June 2, 2008, I purchased two Tablecraft beverage dispensers based on a sign on the Nashua, NH store's end cap that advertised a $10.00 rebate per item. I was told the rebate expired one day prior but was told by the cashier and the store manager that since the sign was still up I should submit the same as I was still eligible. I did so, that day, with a note explaining the situation but was declined my rebate via postcard received yesterday that stated Purchase date on sales receipt does not fall within program dates.

Now I have two items that I would not have purchased at all let alone at the full price of $29.99 each. I feel I cannot return the same as I used them once and no longer have the original packaging nor sales receipts which had to be submitted along with the UPC codes and rebate forms.

I purchased bathroom furniture online at Linen N Things because the website claimed that the items were not available in any of their stores in my area. Later on, I went to their El Segundo location to pick up the items that were listed in stock on their website plus a few other things. When I arrived at the store I noticed that everything that I needed was there. I then asked a manager and another employee if there was any way that I could cancel my online order and purchase everything directly from the store at that time. Both Linens N Things representatives told me that I could indeed do this if I had purchased the items online the same day. They told me to call and cancel as soon as I returned home.

So I purchased 4 large items and 2 smaller ones. As soon as I returned home I immediately called the Customer Service Department's number that I located on the website. I then spoke with a lady named Roselyn, told her the situation, and she told me that she would cancel my order. At the end of the conversation I asked if the cancellation had been taken care of and she told me yes. On Sunday, June 1, 2008 I happened to check my online bank account and noticed that I had 2 large purchases from Linens N Things which prompted me to check my e-mail, there I found and opened an e-mail stating that my order had been shipped. I then called Customer Service again and spoke with man by the name of Dwayne. Dwayne informed me that Roselyn had misinformed me about the return that I thought she had properly taken care. Dwayne told me to accept the order by Fed Ex when it comes and then either take it back to a Linens N Things store or wait for a return authorization form and go to a UPS store and have it returned to them.

Both of these options are an inconvenience to me when it would take my time and gas to do either of those things and I'd have to pay another shipping fee by taking it to the UPS store when it is the representatives at Linens N Things who have gotten me in this dilemma due to their lack of knowledge on their company's policies and procedures. Not only did I have a bad experience with the Linens N Things representatives, when I assembled the bathroom furniture there were various areas of damage on all 3 of the cabinets that I purchased. Since I assembled the 3 cabinets plus the bench that I purchased from there & did not want to take them all apart and take back to the store I decided to deal with the scratches, dents, and minor imperfections. It was enough of a hassle for me to get all 6 of the large items that I purchased in and out of my vehicle so I wanted to save myself the trouble as well as the person who I would have returned it to at the store.

After this I was filled with fury and filled out an online complaint. When I received a reply via e-mail from a Customer Service Representative I read the weakest attempt of an apology that I had ever heard. There was no attempt to try to accomodate the return of the products which was very displeasing. On Monday, June 2, 2008 when I came home from work there were 2 large items sitting on my porch from Linens N Things. I was very disappointed to see that these items had been left in front of my house for I don't know how long and that I did not have to sign for them at all.

I then called the Customer Service Center again and was told by John that all of the Managers and Supervisors were busy & could not be reached since it was extremely busy on Mondays. John took notes on my problems with Linens N Things and advised me to take it to their nearest location to return it and he requested for the shipping fees to be waived as well. He did explain that there was no guarantee that I would receive the shipping fees but that he would still request it. I am very frustrated, irritated, and far from satisfied with the service that I received from Linens N Things. I demand that they stop the shipment because I would refuse it & demanded that an immediate refund to my checking account be placed. This is the worst customer service that I have ever experience with any store and as frequently as I visit and purchase items at this establishment I would never have expected anything as horrific as their service and lack of knowledge from their employees on store policies and procedures. This encounter with Linens N Things has truly been a disappointment and catastrophy and I refuse to ever put myself through anything like this again by shopping there.

Since I have not yet had a chance to take time out of my busy schedule to take the items back to a Linens N Things store I will in fact return the items to the same location where I made the in store purchase. It infuriates me to have to spend the short amount of time that I have between my 2 jobs (1 full time and 1 part time) and my child to take these items back and go to one of their locations that it totally out of my way because of their mistakes.

I called the credit card of linen n things to change my address. We are temporarily moving in with my in-laws in Ga from NJ. I gave them my new address. I told them I will call them with my new phone # when I get one. About an hour later they had called my in-laws #. I called them and asked why they called there and bothered them, they said they could not confirm the info that I gave them with public records. I told them we didn't move there yet and we would be there in 6 days. I just wanted the bill to be sent there, also my balance at the time was 0. They said I had to take a test to confirm my identity. I gave them the last 4 digits of my SS and my DOB. They said that was not enough and started asking me questions like did I buy a gas card in 1991? I said I did not know when we got one, we have Exxon but I don't remember that many years ago...17 years ago. Then he wanted my DL #. By now I was getting annoyed and said just cancel the account. He would not and told me he was going to suspend the account because I would not answer all his questions. I asked to speak with a supervisor, He said the same thing. I had just changed the address on at least 8 other credit cards and none of them gave me such a hard time. I called the main # and canceled the account. They treated me like a dishonest person.

I don't know if they really canceled the account and I do not want to be suspended for not answering their personal questions. I don't want my credit threatened by this.

I found blinds on display at Linens n' Things that I wished to purchase. I received a $500 gift card from a family member to purchase these blinds. I went back to the store to make the purchase and was informed I could only purchase them through a company they contract with called 'American Blinds'. I went online and found the blinds I wanted which are on display at the Linens n' Things store and called American Blinds to order them. I was informed by American Blinds that they are a separate company and will not honor the Linens n' Things gift card. I went back to the store and spoke with the manager (Kim), and she agreed they (American Blinds) will not honor the gift card as well. So therefore I asked for a cash refund of the gift card, and she refused. I explained the only reason I had the gift card was to purchase the blinds; and since I couldn't use it to do that, I would need to purchase them elsewhere.

No one informed my family member at the time of the gift card purchase that there are certain items on display in their store that you cannot purchase with a gift card. I feel this is dishonest and false advertisement. She instructed me to call their corporate office. I called and spoke with the Sales Manager on 02/18/2008 who said he would forward the issue and have someone get back to me. No one returned my call. I left a second message on a voicemail system on 02/25/2008 asking for a return call and explaining my issue. On 02/26/2008 I received a call from Suzanne from the corporate office explaining their refusal to issue me a refund. I asked to speak with someone higher, and she had Katherine Lalaime call me (Director of Guest Services). Katherine also refused to issue me a cash refund saying they would only credit the Visa card it was purchased on. Since this was a gift, I found that to be an unacceptable resolution. I asked to speak with her higher up, and she claimed the only person higher than her is the Chairman. I asked to speak with that person and was told he will not speak with customers. So far, no resolution has been had.

I had to purchase the blinds out of pocket at a different store because I could not use my $500 gift card.

I went to return an item which fell apart but it said satisfaction guaranteed. I had the receipt but according to store it was past their return date. Nowhere on receipt is noted a return date. IF this is true they should note this on their receipts. They offered to replace it with something similar but they could not find anything similar or even apply the cost to another purchase. Their stores are not at all conveniently located and I will not make a special trip for a return due to the cost of gas so I just wait to return something when I am in the area of where they have a store.

The thing is in 2 pieces whereas it should be in 1 piece. I also hurt my hand trying to use it. I just want others to know about how this chain operates. I would also like this chain to be advised to put a date or a statement as to the return of an item on their receipts.

I returned two Christmas gifts for refund and was advised that they didn't give refunds, and I would have to take a gift card. I purchased a few items and was advised that there was $86 left to use. A couple weeks ago, the clasp on my purse broke, and by the time I realized it, I had lost three cards, one of which was the gift card issued by Linen N' Things. I contacted the store and was advised that their policy states that they do not replace lost or stolen cards. I told them I was not given a choice whether I wanted a card or not as the items I returned were gifts, I had no option but to deal with them.

When I asked how I was to redeem the $85, I was told there was no way for them to do this. I'm sure there are a lot of people out there who have lost their cards, and the store now has money that I feel it's not entitled too. My only reason for submitting this complaint is so other people are aware that when they purchase gift cards, they should advise the recipient that if the card is lost they are out of luck. Thank you for taking the time to review this complaint.

Just disappointment in this particular organization.

During the summer we made a purchase at Linens N'Things and expected a rebate check; we never received it. After returning from our summer trip, I tried to call them; the line was disconnected! We now are waiting for another rebate of $5.00. It has been two months. We still do not have it.

We bought a Fagor pressure cooker from Linen and Things during Labor day weekend. I had a mail-in rebate of $10. However there is no contact information available nor have they sent us any rebate.

There was an error in the amount I paid on my account. My balance was 64.37 and I ended up paying 643.70. This was done with online banking using Bank of America. Several days after this payment had been electronically transffered, I realized what I had done and called them. I was told they did not have the payment yet, before I could obtain any refunds The check had to clear When I explained this was done via wire trasffer the response was "Banks Lie."

After requesting to speak to a supervisor a very arrogant women calling herself Ms Anderson, preceeded to tell me that I had to send documentation to her showing the transffer of fund, even though my account all of a sudden reflected a credit balance. I faxed all these items to her the beginning of this week, it is now Friday and I'm being told that it would take 30 days for a refund to be issued. If I had been late on a payment would they have dismissed 30 days of interest ? No, however they expect me to wait 30 days for a refund with no penalities to them. How many others have they done this too? .