I purchased an evening dress to wear at my son's wedding in September 2011. Right before they were to introduce me to dance with my son, a relative noticed that my zipper in the back has pulled apart. I spent half hour in the ladies room getting the dress pinned together and missed the dance with my son. I had a professional seamstress look at the zipper the following day and she said that it was a flaw in the way it was put in and it had rolled under in one spot so the zipper could never close correctly. After a week of waiting for a reply from the customer service email, they informed me that they would credit my bill 15% of the price of the dress, less shipping and handling. This is totally unacceptable to me.
Consumer Complaints & Reviews
4Total with tax is $241.60. However, the items are not needed anymore and on returning to the store (08/03/2010) to get a credit, they informed us that it is a final sale and we cannot get credit. All the items were not available at that time, only the headpiece.
The bra and the skirt had to be ordered from their supplier. My question is this: can this store get away with not crediting me for these items even though they took my money and I didn't have all the stuff? This caused me to burn gas to drive into Manhattan and getting ticketed at $115.00 for parking in front of the store. I'm stressed out and tired sitting in the city traffic, and kids were crying in the back seat, hungry and frustrated.
