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A Better Limo

Washington DC

Maryott of Alexandria, VA, writes (6/27/01):
Basically the morning of my wedding the Limo that was supposed to pick me up was 2hours late... they did not pick me up until 30 minutes AFTER I was supposed to be walking down the aisle. The Limo when it finally arrived was dirty and the driver was NOT in a tux and did not know where to go. This driver was the back up driver. we had ordered 2 limos, the first one showed up on time and said the back up would be there in 15 minutes, the original driver was still in bed and lived far away. This 15 minutes turned into 90 minutes and I was LATE for my own wedding. The first driver didn't know how to get to the church and my brother had to give him directions. The Limo company took the address down when we ordered it weeks ahead of time so there was no excuse for that either. They also took 2 payments out of my husband's checking account. They told him one amount, called back with a second amount which he ok'd but instead of adding on to the first one to make it correct they more than doubled it. I have spoken to Fran many times and she assured me she would call my mother, who paid the other 1/2 of the limo service but she never did. I have called her 4 times in the past 2 weeks with no return phone call. The consequences were my wedding day was ruined. The guests had to wait for the bride to show, then the reception which cost us $12,000 was postponed because of the delay, the photographer had to be held longer because of the delay, dessert was not served because we ran out of time at the reception hall ... not to mention the fact that everyone talks about what a mess my wedding day is causing me to be depressed and sad about the happiest day of my life.

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