Always Perfect Studios

My husband and I were married on August 22, 2009. We like, others on this site, booked Always Perfect with Rich in the Lake Grove David's Bridal. We paid about $3,000 as we wanted photos and video. The staff they sent the day of the wedding were great and the photographer took a lot of really fun and different pictures. We were so looking forward to seeing our proofs. Unfortunately, they never arrived. By October, I was getting concerned, so I called and spoke to Rich who told me he was no longer with the company and seemed shocked that we hadn't gotten our proofs. He gave me a number to call at David's Bridal.

When I called the person told me they were no longer affiliated with Always Perfect and gave me a number for MJS studios, telling me that that company was trying to help the couples who hadn't received their photos. I called MJS and the woman there was very nice. She took my name and number and was back and forth with me several times. Eventually, she told me that they had located my photographer, but that she hadn't gotten paid so she was taking Always Perfect to court and my pictures were her proof, so I couldn't get them. She always located my videographer and eventually, we did receive our video. We are so grateful to have this as we have still not received our photographs. Is there anyone that can help us?

Anyone who's been ripped off by Always Perfect Studios please go to the Pennsylvania's Attorney General site at and file a complaint. Also, if you dealt with the company in David's Bridal Westbury like me, file a complaint with the Nassau County's consumer affair dept. and for the Westbury location or any other location in New York, go to the New York's Attorney General site and file a complaint there as well.

I spoke with the small claims court for Montgomery County (where Always Perfect's main office is located) and they advised me there were tons of people out there with claims against this company. No one has been able to get anything from their judgments because it is a corporation and we can't go after the owners personally. However, if enough people complain to the attorney general, they might bring an actual lawsuit on our behalf. Along with many others, I dealt with Rich at the David's Bridal location in Westbury. I got married June 20, 2009. I received my proofs (with many pictures missing), sent my order in and never received any pictures or albums. It's a complete disgrace that a company could do this and basically get away with it. Everyone has to file complaints with the attorney general; I think that's the only chance we may have to get any justice. If anyone has had any success going about it another way, please post.

I booked my wedding with not so Always Perfect, my photographer was horrible, obnoxious and didn't get alot of good shots, all of my cocktail hour is missing, except close ups of the food. after months of phone calls I finally recieved my proofs, with alot of pictures missing that I knew were taken, to call back to find out the 2nd photographer on the job wasn't even employed or suppose to be at my wedding, thankfully they were able to track down those shots. I recieved my proofs and put together my albums, after 3 months called looking for my albums, and being told they were working on them, then at another time was told they haven't even recieved my paper work, so I mailed them again.

Now a few more months go by I called again and now they are out of business. I contacted the corporate office of Davids Bridal and a women Margie called me back, she said there are a few dozen couples with the same problem and Davids Bridal is working with another photographer from another company to resolve these issues and promises me that I will get albums and the printed pictures that are in my contract.

I contracted with Always Perfect to photograph my wedding. I never received my pictures and 3 albums which was also to include full rights to all the pictures taken on a high resolution disk. I tried calling to follow up and the numbers are all out of service. There are no pictures and no way to get in touch with anyone. I paid them in full $2,500.

Purchase of pictures and video for wedding on 10/26/2008. I have not received the video and the pictures that were sent to me were all wrong. I sent them back to fix and again, they were sent back to me all wrong. I requested some pictures to be taken the day of the wedding and when I got the proofs back after the third disc they sent to me, they were still not there because the pictures were never taken. I requested to have the pictures retaken and they said they could not do it. Telephone conversation back and forth with Samuel. He said he would try to fix the issues and get me the items that I paid for. Trauma, emotions, hurt, lost, I have been taken advantage of, headaches, crying because I can't turn back time to capture those moments again.

My wife and I met with Rich (Area Manager for Always Perfect Studios) at David's Bridal in Lake Grove, NY on 4/29/09. We entered into a contract for our wedding to be held on 1/17/10, left a deposit of $686.87 and signed an agreement that night. My wife wrote two additional checks to Always Perfect, therefore paying the balance in full for a total of $2,060.61 (Check #---- for $686.87 on 8/24/09 and a certified check #-------- for $686.87 on 12/18/09).

We called 610- on 12/18/09 to discuss details involving our wedding day and no one answered, so we left a message requesting a return call. Note that the alternative number to reach their office was and is no longer in service (866-). We had also tried to access their website, which was and still is "under development". After not having heard back in over two weeks, we called again on 1/4/10 and left another message, receiving no response. We then called Rich, who informed us he is no longer employed by Always Perfect. Then we proceeded to call David's Bridal, whom then informed us that Always Perfect had recently been terminated as one of their reputable photographers and no longer conducts business in any of their stores.

As a last attempt to reach Always Perfect, we faxed a letter requesting to be contacted. In response to our fax, we received a call from Bob. At that time, Mr. Bob had acknowledged receiving all necessary paperwork which was included in the fax, but could not provide us with any details regarding who would shoot our wedding or when we could schedule to meet with him/her. On 1/5/10, we received a phone call from Eileen from MJS Studios, who stated that her company would now be providing a photographer for our wedding.

She explained to us that David's Bridal had contacted her and requested that MJS Studios would provide the services for our wedding. David's Bridal had been unsuccessful in reaching Always Perfect and had lost confidence in their ability to fulfill our contract. Eileen had also tried to contact Always Perfect, but to no avail, and also expressed her lack of confidence with them.

On 1/6/10, we kindly declined MJS Studios offer to shoot our wedding. Always Perfect Studios never once answered our phone calls, only once responded to a fax. Their website is no longer in existence, and alternative phone number is not in service. The salesperson (Rich) who set up our contract is no longer employed by Always Perfect. David's Bridal had discontinued their business agreement with Always Perfect. A laundry list of grievances against Always Perfect Studios can be found on numerous other websites. These are complaints from people in similar situations as us.

On 1/6/10 we faxed a letter to Bob expressing our dissatisfaction and aggravation with the service provided. We requested our contract be terminated immediately and a full refund of the moneys paid, totaling $2,060.61. The same letter was sent through certified mail and a domestic return receipt was received by us confirming the letter had been received by Bob on 1/9/10. On 1/16/10, we received a letter from Samuel, Director of Photography, stating that "as per the terms of the agreement all deposits are non refundable and are retained as liquidated damages to the contract. "

In closing, my wife and I feel that Always Perfect Studios owe us a full refund due to their gross negligence and dishonesty. Please note we have all original documents and receipts supporting our case. Because David's Bridal endorsed, promoted, recommended, and partnered with Always Perfect Studios, we feel that they, too, should be liable. Always Perfect Studios rendered no service, but took $2,060.61 of our money.

I was wed June 28, 2008 and used Always Perfect studios for my Photography & Videography. I was required to pay in full upfront. I still have not received my album, Video or Pictures. Noone answers the phone at any of their offices,or replies to the countless emails & messages I have made. The corporations (MJS & DAVID'S BRIDAL) who were once affilliated with them no longer are. I cannot get anyone to help me rectify this problem. THere are MANY similiar complaints about this company on the internet now. I just want my completed album & Video or my thousands of dollars spent back. CAN SOMEONE PLEASE HELP ME????

I order my wedding album in September of 2008. I have been promised on several occasions that I will receive my completed album and video by the end of the week. Needless to say I have been married for 1 year and 1/2 and have recieved anything. I am paid in full- no one will answer the phone at their pffice, nor will they return any of my daily messages or emails. I want my completed album and video or I want my money back!