Xcel Energy

I received a notice regarding a power outage 24 hours in advance. The day of, my roommate calls me while I'm at work because a contractor shows up at my residence with an auger, claiming they need to tear down my fence to get to the power-box. Nowhere on the notice did they previously mention this. I have zero documentation holding them accountable for the maintenance.

My roommate provided me the contractor's number per the notice, but it was disconnected. I believe the number was mixed up in translation, but at the time I believed I was provided the wrong number by the contractor. I called Xcel's 'Emergency Line' to confirm that this activity was sanctioned. An hour and numerous escalations later, not one person at Xcel appeared to be capable to confirm whether or not this was real work.

Eventually, Xcel support in Wisconsin got me a secondary number to the contractor here in Colorado, where I spoke with the principal, who finally got me in touch with the foreman on the project who could confirm this was sanctioned work. Upon speaking with the principal at the contractor office, he admitted he didn't know who was working on what. Upon speaking with the foreman of the project, he admitted it's messy and there isn't a process for this. I'm just stressed, though I nearly involved authorities due to Xcel's inability to confirm their own work.

Poor. I'm a new business and I received my bill two days before the due date. When I mailed my bill in, Xcel assessed a late charge. When I called and talked to Kathy, she refused to take off the late charge and she said she can't control when the post office delivers the bill. She stated they mailed out the bill on Aug. 31st. It should only take two days for me to get it. My bill date is the 16th of every month. I've been getting my last two bills 2 to 4 days before the due date. I had to hurry and pay by phone due to the bill not getting here in an adequate time. Xcel refused to send the bill out sooner or waive any fees. This is unheard of. All of my bills have always gotten here two to three weeks ahead of time. Plenty of time to pay them without a fee.

Xcel is the only energy company that I am aware of in Colorado and so they pretty much do what they want, when they want. The increases for different types of fees seems to go up at least quarterly. Who is there to stop these people and this almost monopoly? They have also became much harder to work with to avoid getting disconnected and the customer service seems to have a "too bad for you" attitude.

I am a single father struggling to take care of what I need to but when my Xcel bill is at least $200 a month, it is very hard for me to keep up and to be told, "You have to pay this amount, we will not work with you or we will shut you off kids or no kids," seems unacceptable. Electricity is essential for us all and energy companies should not be allowed to take advantage of consumers like Xcel does with their fees, constant rate increases, and all of the mambo jumbo they impose onto the public. Unplugging, CFL bulbs, energy star everything, cleaning refer coils, all the things they tell you to do saves very little monthly and with the increases in the long run will be as if it didn't even matter anyway.

Just cannot figure out how Excl Energy can go on TV and tell you how to cut your energy bills down. After you do all they say, your bills keep going up and up. They keep adding more tiers to their billings, more commodity prices until there are at least more money, until they come up with two to three times what you actually used in electricity. How do they get away with such deceptive practices?

I have complained about this before, why does the consumer of Xcel Energy Electricity not have anybody that will deny them rate increases? It's obvious that they are sucking the consumer dry with more and more features on their bills. I don't know of any company that can manage to turn in $ $36.32 worth of electricity into a $83.18 bill. I always thought it was their business to keep electricity in a line.

You can only put so much electricity in a line, yet this company continues to ask for rate hikes more and more. If you complain and I have, they send you this little brochure that explains that you are getting a bargain and that you the consumer needs to cut down on your consumption, put in new bulbs, buy energy efficient electronics, as well as appliances. We have done that to no avail. The more we try to conserve the more they up their rates.

Me and husband lost our home because of the colon cancer of my husband. When we moved, I did not call and have services stopped. Whoever lived there after we left continued to use our services and ran a bill of over $6000.00 and now we are liable.

What I don't understand is when somebody's Excel bill reaches $100 to $150.00 they will shut it off. How in the world did these people let a bill run over $6000.00 and did not do anything about it?

We now live off of social security and have pay this bill at $490.00 plus current bill. We have paid this since April 14, 2010 and we are having a hard time with money and my husband's health. We know owe $41101.30. I tried to talk to them to see if they would help, but they didn't. Their suggestion to me when I ask how was I to pay my rent and to pay them that much money was up to me either I had an apartment and no excel or excel and no place to live. They did not really care. Can someone help?

This monopoly uses billing procedures which actually end up billing the customer twice for the same usage! This company also uses a dishonest tier plan that penalizes you for using energy to heat and cool your home. They also try to force onto you a so called saver switch which is nothing more than them controlling when you turn on and off your heat and cooling! All there excess fees are charging twice to use the same thing! If your bill is $180 total your actual usage is about $90! They get away with this in Colorado because there really is not another utility company to use. The public utilities commission does nothing in Colorado to prevent this from going on. The state officials and/or representatives and the governor ignore this dishonest billing system also! This has got to stop!

They must have been working in the Federal Government--that is the only place I know of that is able to produce this type of income with so little commodity used? It does no good to complain, as Xcel Energy will just send you a brochure explaining that you have not done all you could to reduce your dependency on Electricity, short of either not using any or buying a grid. How do you get more electricity out of one simple wire? Amazing.

Last week Xcel representative stopped to assess my home as I was behind in payment and they were going to evaluate shutting off the service for electricity. With that she left information on different agencies to check with to get assistance and were told at that time that we needed to get help and set up a payment plan prior to shut off. Well I got assistance from Energy Assistance and made a $300 payment as well as made a pay arrangement this morning. Shortly thereafter the Xcel Technical came out to my house climbed on my roof and cut the power lines to my home.

I called Xcel after I found out the power was off and they said that the agreement was not valid due to there being a note to have the power disconnected. I was told that as long as the agreement was in place prior to disconnect that I would be OK. It appears that they do not have to abide by agreements that are set by their agents, but we do as I was told that if I was one day late or one penny short that they would be able to turn it off. Apparently, the consumer is the only part of the agreeing party that needs to uphold their end of the agreement.

Now that is out of Control. Xcel Energy's spending is out of Control. I wonder how much they overcharge everone of us just so their CEO and or their Investors can reap a huge return on their investment? Unformtuately, Colorado's Public Utility Commission never saw a raise their didn't like.

I have called and witten both. I did get a call from someone that ask if my problem was resolved. How can you resolve a problem with the only Company that services your area? You have to pay the Bill, because don't worry they would shut you off at the drop of a hat. We have lived here in the same house for 40 years. We were gone for part of October. The only thing that the Girl said was you must have used a lot more Electricity than you thought. Well its not even Christmas or Winter and their Bill is out of sight. We are on LP gas so we don't have to pay for Natural Gas from them. Its too bad some other Electrical Company cannot give them some competition as this Company keeps on raising rates. I ask how can get more electricity out of a line. It only holds so much. No answer for that. Its not like the gas lines? Not sure where they purchase their Electricity, but it must be out of the United States. All their Customer Service can say is " if you are having trouble paying your bill, then you need to apply to LEAP...well don't worry, their are two of us on SS and I am sure LEAP is not going to help us.

In June 2009 my electric serve was disconneted. I knew I didn't have a past due bill. I called Xcel Energy and found that they had disconnected my service in error it should been my neighors. Xcel did a meter analysis and in July I received a bill for 435.33 they had billed 1 year back for service from 6/08 to 6/09. I call and spoke with several agents trying to understand why I would be responible for such bill. Everyone to spoke to told me that meters were transpose bottom I had to pay.

Xcel told me that the complex was reponible for meters being tranpose and it happen when the complex was built. The complex was built in 1967 and the complex had nothing to do with putting installing the meters and the meters are in a secured area. So whose responible for this mix up. I have lived for 16 years and nothing like this has ever happen.

Xcel treated me like I had tampered with the meters myself and the only solution was to offer me a payment plan. I have no problem paying for what I'm responible for but, I didn't cause this error. Xcel Energy knows that having eletricity is essential need. I feel that I was force to pay for someone elses mistake. I had to borrow money from my family.

I have been overcharged for energy for the last 5-6 years. I have been getting bills for around $190-194 every month. I have had an electrician at my home as well and completely disconnected the electricity from the breaker box to the meter. The meter still runs. No matter what I do my bills are still over $190. I have even left ona trip for a month with the breaker box completely shut off and the actual breaker removed and my bill was still $194.36!!! The breaker was still running before I left. How is it possible to be using electricity when there is nothing connected to the meter.

I have had a friend call Xcel this evening and they say that they will schedule someone to switch out the meter. In the past they have said they would send someone out and then just sent me brochures on how to save energy. I have a friand that wons a welding shop and has 3 giant deep freezes and his bill is cheaper than mine.

I have an issue with my Xcel Energy billings. I bought and moved into my house in mid Nov. of 2003 so only resided in it for about 45 days during that year.

Excel Energy is billing me more than $20.00 a month for an "electric Fuel Clause Adjustment". The billing states the amount "of about &1.06 for an average residential customer to collect a portion of un-recovered 2003 service costs."

I called Xcel to inquire as to what this is for and why the written statement on my bill says $1.06 but I am being billed at a rate of more than $20.00 per month. I also asked them why I was being billed for a time period when I didn't own the residence.

I spoke with a supervisor named John who told me they were billing it to me rather than the previous owner who DID live in the residence during that time period because the "State" said they could. I further asked why the actual billing was so much higher than the $1.06 noted in the billing statement.

John told me this was being billed to all Xcel customers and that he also was surprised that it was so much higher than it seemed was intended. He told me "It just worked out that way."

I was not an Xcel customer previous to mid-Nov. of 2003. I was with Cass Elec. I fail to see why I should be held responsible for losses suffered by Xcel Energy when I was not their customer.

I told John that if this was to be billed to me it should be pro-rated for the time period that I was a customer in 2003. He was not helpful, at all. I explained that I was contacting your office, will go higher if needed and write letters to every newspaper in the state.

This billing for which I am not responsible will cost me a minimum of $88.00. I am low income female, retired on disability, single, in my late 50s and simply cannot afford this gouging.

On February 25th, Xcel Energy withdrew from my checking account $175, & an ADDITIONAL $214. I called in this payment over the phone, it was not automatically deducted. I called in teh next Monday and was told I'd have the money back in my account by Friday. I didn't have it so I called back again. I was then told that they didn't have any record of it, so I faxed over a copy of my back account.

No one ever called me back to confirm they received it so I called on Saturday. I was told there "was nothing they could do" for me, even if I was going to bounce my rent check. The manager I spoke with that day was very condescending. He said the back tech couldn't look at it immediatley. The next Monday I called and finally spoke to an apologetic manager & she said in 2 weeks I would have a check in the mail. Now, it's over 3 weeks later & on my last phone call I was told my case hasn't even been looked into yet. I've spoken with many people who have had similar problems with them, & they all got their money back in no less than 48 hours. My accounting dept. has confirmed that they could electronically get my money back to me right now. I'm just like everyone else, & I'm barely getting by paying my bills (especially with their rate increase last year). I now have a large bill they want me to pay, yet they can't give me my money back to pay them.