Complain about a product or service

U.S. Energy Savings

Paulette of Keeneyville, IL November 18, 2009

well, they agreed to cancel without penalty and revert me back to nicor, but of course they are still asking for payment and they actually owe me money for overcharging me since i was deceived into signing up with them. they said i would save money, but in fact i was paying more since i signed up with them,

all calls and complaints have not worked, i know for a fact that i am owed a refund, but it looks like this will never happen. please look into this part for me as iam a single mom and on a very fixed income

Maureen of Port Angeles, WA November 11, 2009

US ENERGY SAVINGS deducted 223.83 October 28, 2009, from my bankcard. I have never had any business with US ENERGY SAVINGS. How are they doing this? I have contacted my bankcard company and disputed the charge. I believe this is a scam.

Catherine of chicago, IL October 5, 2009

I joined on a yr ago and the salesman convinced me that i would save money but after the yr was up I ended up spending over 500.00 for what they call is a true up balance. the first bill ended up being 333.91 at the end of the yr but now I received another one for 167.00.

I called them after the 333.91 bill and supposely they dropped my five yr contract to a 3yr at 77 cents per therm but today I received a letter stating that I have a five yr contract and my therms are 1.15. They are very misleading and I need some help. Can you help me?

Brigette of Warsaw, IN September 29, 2009

I signed up with U.S. Energy Savings Corp in July 2009 because the salesman told me that natural gas prices were going to skyrocket and I should lock in at a lower price now. We were in the process of moving into our house when he came (it was a bad time, but he was persistent and wouldn't leave until he gave us his pitch)Since we signed, our gas bill has more than doubled, there have been no savings at all.

sandra of chicago, IL August 25, 2009

They always said I was going to save money & I being paying double every month. It's a scam.

Alaina of Brooklyn, NY August 21, 2009

There were two occasions when a representative knocked on my door and basically tried to intimidate me into changing my energy service provider. They use bully tactics and are insulting. They should not be allowed to harass people. The last incident happened on 8/21/09

Pamela of Jamaica, NY August 21, 2009

Someone supposedly signed a contract 'for me' to receive service. U.S. Energy billed me for months on this in addition to my regular gas bill. I told them that I gave no one authorization to sign my name at any time and that I wanted a refund on payments already made to the bill and was denied. I asked them for a copy of the signed contract and have yet to receive it.

j of chicago, IL July 29, 2009

When the company started there route in getting customers to change into this program they were promising lower rates in their gas bill. Which it wasn't true at all they are overcharging my gas bill. Which at this point, I wasn't aware i was going to overpay. Which now I'm not able to afford paying this HIGH bill!

Now at this moment I can't cancel because I have a five year contract which they did not notify me after i had called them to cancel. PLEASE is there anyone there that could HELP me I would really appreciate it. I found out that a lot of consumers received a claim form which i haven't received yet if you could please send me one i would really appreciate it.

Cynthia of CHicago, IL July 28, 2009

In early June 2009, I received a letter from US Energy Savings advising me of the IL Atty General, L. Madigan Settlement re: legal action filed on 02/07/2008 against them. It states customers who feel they were treated unfairly may be eligible for relief. It states if I feel I qualify to complete and attach the Customer Claim Form and return to USESC by 08/12/2009. I completed the form and returned it to them In June 2009. I have not heard from them. The letter had a series of nos. as the only identifier.

The sales rep also visited my residence and spoke with my spouse who does not have any gas service at that residence and allowed him to sign up. As a consequence my gas bill went from a budgeted amouunt with Peoples Gas of 90 per month to 200-400 a month. I made a phone call to US Energy in Sept.or Oct. 2008 and requested this service be cancelled as I did not authorize it and the service is in my name. They agreed.

However, I am currently paying gas bills to this day ranging from 170-280 per month on a 784 sq. ft house where both people work until evening and gas usage is very limited. If someone could help me resolve this, I would appreciate it. I cannot afford to continue to pay for gas I am certain I am not using at these rates! I am a new homeowner, 2 years, and the gas in itself is making my home unaffordable to me.

Amandeep of Carol Stream, IL July 27, 2009

US Energy Savings Corp made me sign a contract assuring me that I will save lots of money with their company since gas prices were always going up. However, they will always be lower priced on gas.(As they were when they walked in my door). However, when I saw it was a scam as the price never went down and I was paying more then double on gas. I then called US energy savings and they said I cannot get out of the contract and that the sales man lied to me that they will always be cheaper then my current provider at that time. Please help. I want to get out of this contract.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |