U.S. Energy Savings

If I get a bill from DTE, I expect that the bills are correct with meter numbers and the amount of energy I truly use. This apartment building has been here for a long time. I lived down the street for 30 years. These meters have been here for a very long time. There should be absolutely nothing wrong with these meters. There is a start number and a stop number for every meter and every meter has a number.

What I believe is Apartment #3, Mr. ** was the only tenant in this 3 unit building for the longest. And had the only convent meters or was only ones that worked and he (the meter reader) applied Mr. ** meter numbers to the Apt. 1 and Apt. 2. And now in the basement gets a $150.00 bill. That is how I got Mr. ** meter numbers on my bills. I don't know how the readers work. But I'm a computer person and all this smells funny. If I don't get things straight soon, I will cut all the wires going into the house and remove all readers from the outside of the house. Then they will get a crew out here and get these meters and apts. numbers and bills numbers straight. I'm not afraid to go to jail.

I'm a 64 year old disabled Vet. And I don't need these problems right now. I live on a fixed income and need to know exactly how many my bills are. Not some guess-a-ment or some erroneous number you make up. Now I get a bill for $257.19 and on 2/8/2012 and still them meter numbers are wrong. This is the last straw. On this bill, I get a third meter number they want me to pay Number **. I have all of their bills to prove everything I am saying.

Less count them: #1 when I moved in my gas meter number was **, same meter as Mr. ** in Apt.3 (2 months on this meter) unknowingly paid for this meter numbers since it was on my bill, but Mr. ** paid for that meter too. I filed complaint, large bill for heating one room. I thought someone steeling my gas. #2 told they replaced my meter with ** (1 month on this meter), #3 sent new bill dated 2/8/2012 with a new meter number ** with the same dates as meter #1 that I already paid (3 months on this one).

I must be popular to get 3 gas meters in 3 months. Wonder if I set a record? I will pay nothing until these meters are correct. They screwed up. Should I tell Mr. ** in Apartment 3 that he has been paying the wrong amount for years? I got his bill in my hand and his meter numbers are the same as mine. They threaten him with a shut off if he didn't pay this erroneous bill. When I called and had the service turn on, they should have came out and do their job. Like they said they did and then lied to me by giving me his service #** on the phone and told me everything was ok and I could move in. I'm sending copies of Mr. ** and my bills so you can see for yourself. It's only the gas meters.

Deceived into changing my rates and switching from ConEd to US Energy. I was greatly overcharged years ago and was expecting a refund according to the claim form I submitted and promised by Lisa *** but never heard one word. Is there anyone that can help me? I know I have money coming and filed all the necessary paperwork and no one will bother to help me. Please. Please.

I signed up for the five-year plan in 2005 that expired in 2010. When my account came up for renewal in 2010, I called to cancel. They told me that they would charge me $0.58 per therm for the next 12 months. I received my renewal letter from Just Energy and called them to cancel. They tried to keep my business and I told them that the only way I would stay was if they left my rate at the $0.58 per therm that I had been paying for the previous 12 months, and only for a 12-month contract, not a 60-month contract. I was told by a customer service representative that I was paying $0.74 per therm and not the $0.58 that was on my verbal contract. He then tried to backpedal and throw me off by saying that he would just cancel my account as I requested and to have a nice day. I asked him what he said about $0.74 per therm and he would not answer me, so I asked for a supervisor. He just kept telling me that he would cancel my account as requested and denied me speaking to a supervisor.

I was contacted by a supervisor on October 17, 2011 regarding my request for a supervisor. I requested the notes from my account and the tapes from my conversation with them upon my renewal in 2010, and was asked why and how she could help me. I told her to help me by supplying the items I had requested. I explained to her that her employee had let the cat out of that bag about how much I had been paying for the next year and that it was inaccurate. She put me on hold and came back and told me that it does show the discrepancy in the price per therm and tried to make excuses about why I was ripped off for 12 months. I told her that there was no excuse for fraud. I was contacted today by them stating that I would not be receiving the requested items due to the fact that I was not entitled to them. I will be fighting this tooth and nail.

I was a customer with U.S Energy Savings Corporation. The company promised that I would be saving money on my gas bill, but the bill tripled. In 2009, I was sent a claim form because the company was being sued. That was August 2009, it is now 2011. Can someone tell me what is going on? Thanks so much and God bless.

I locked into a per therm gas price at $1.09 per therm. At that time, the gas was around $1.09 per therm. Ben said that he could not guarantee prices would go up. But he said that the economy was going badly, and it should go higher. Historical data shows a large spike at that time, and it had dropped drastically before and since. He may have known something that I did not know, why the price spiked. He may have known that it would drop.

In 2008, I received a phone call from a Representative of US Energy Savings Corporation promising that I would save hundreds of dollars per year by signing up with them. They informed me that I didn't have to drop people's gas because they work along with them. My gas bill went up each month. I cancelled the service and I got charged a fee, the amount was so ridiculous that I was forced to keep the service. I was paying almost 500 dollars a month in gas. I want my money back and pray that everyone who got robbed or deceived from these people will receive hundred fold in Jesus' Name, Amen. Thank you, Father, for looking out for your people.

The reason I switched from our usual gas company was to save money . . fixing the rate for the next five years was a great deal. I should have known it was to go to be true, scammers are the scum of the earth and these people are near the bottom. All of these reports are true, run arounds, misinformation, no return calls/corresponce, high cancelaation fees, etc. JustEnergy is just another scammer looking to grab your money and run. Can anyone tell me how to get out of this contract in New York?

On or about January 20th, 2009, I was approached by a man dressed in a Federal officer uniform in my store and the jacket was saying, "U. S. Energy" on the front and back. He looked my health inspector when he comes to check my products. He told me he is here to audit my energy uses and need to see my National Grid Electrical Bill. I was very busy with customers and I gave it him. He walked around my store for few minutes and came back to my counter and told to "Sign below".

So I did. I never taught anything suspicious and few months later, I noticed my supply carrier has changed from "Blue Rock energy" to "U.S. Energy Savings. I called the company and spoke to a sales representative and told them my story. They did not care and they told me that I'm locked into a five year contract and there is nothing they can do than pay the fine. I asked to speak to the agent who tricked me and they told that he is an independent contractor and there is nothing they can do.

Stress and I'm on fixed income also. We cannot afford to pay anythng like this. Don't fall for their tricks and tactics. Customer please be aware. I filled a case against them to U.S. District attorney's office.

In 2008, a representative of U.S. Energy Savings Corp (alias Just Energy) came to my house. He said that NIPSCO (gas and electric company) will be raising their therm rates because of the economy! I was going through a divorce and had no money to be paying outrageous rates. He said I would save a lot of money by signing with his company. NIPSCO's therm rates have been declining.

For 2 years, I sat and watched my heating bills go up and up! My daughter and I froze in our home and were sick with colds half the time! I'm broke and haven't saved any money!

They said they would provide me savings on my gas bill. I come to find out today that they're charging me double than the regular bill. I canceled the bill, but they said it takes 2 billing cycles to cancel.

This company is such a rip off. No one would change their gas bill and lock in a price just to have to pay double. They go door to door, telling people that if they switch and lock in the contract for 5 years, they would have saved money. Now, I have financial distress while on fixed income. If I would've stayed with National Fuel, my bill would be $121.00 less.

all calls and complaints have not worked, i know for a fact that i am owed a refund, but it looks like this will never happen. please look into this part for me as iam a single mom and on a very fixed income

I have contacted my bankcard company and disputed the charge. I believe this is a scam.

I called them after the 333.91 bill and supposely they dropped my five yr contract to a 3yr at 77 cents per therm but today I received a letter stating that I have a five yr contract and my therms are 1.15. They are very misleading and I need some help. Can you help me?

I signed up with U.S. Energy Savings Corp in July 2009 because the salesman told me that natural gas prices were going to skyrocket and I should lock in at a lower price now. We were in the process of moving into our house when he came (it was a bad time, but he was persistent and wouldn't leave until he gave us his pitch)Since we signed, our gas bill has more than doubled, there have been no savings at all.

They always said I was going to save money & I being paying double every month. It's a scam.

There were two occasions when a representative knocked on my door and basically tried to intimidate me into changing my energy service provider. They use bully tactics and are insulting. They should not be allowed to harass people. The last incident happened on 8/21/09

Someone supposedly signed a contract 'for me' to receive service. U.S. Energy billed me for months on this in addition to my regular gas bill. I told them that I gave no one authorization to sign my name at any time and that I wanted a refund on payments already made to the bill and was denied. I asked them for a copy of the signed contract and have yet to receive it.

I am looking for help and would like to share some information about U.S. Energy. I too was lead to believe that I would receive quite a bit of savings if I signed on with this company and did so because of my economic situation in the hopes of saving some money over winter on home heating costs. Not only did that not happen but U.S. Energy, or Just Energy (their new name) decided to cancel my contract because "they had not received a payment from me in three months according to a customer service rep, however, the rep did admit that Nicor may not have forwarded my payments to them in a timely manor thus, their reasoning for canceling my contract.

This is where the fun begins for me. Now, per their "records and contract I defaulted and therefore owe U.S. Energy/Just Energy a $75.00 per month service fee onto of a $300.00 plus gas bill. When I inquired about this the second week of July (I finally received a bill) and to my surprise it was for $632.00 I was told that of "this amount due $332.00 was for gas used and the remainder was a $75.00 a month fee for breaking my contract."

I asked to speak with a manager and was told that it is what it and that if I wanted I could dispute it but, it would probably not change it. I said I wanted to dispute it and the manager said she would submit my billing dispute request to customer service and that I would receive a notice per their decision by mail.

Now at this moment I can't cancel because I have a five year contract which they did not notify me after i had called them to cancel. PLEASE is there anyone there that could HELP me I would really appreciate it. I found out that a lot of consumers received a claim form which i haven't received yet if you could please send me one i would really appreciate it.

In early June 2009, I received a letter from US Energy Savings advising me of the IL Atty General, L. Madigan Settlement re: legal action filed on 02/07/2008 against them. It states customers who feel they were treated unfairly may be eligible for relief. It states if I feel I qualify to complete and attach the Customer Claim Form and return to USESC by 08/12/2009. I completed the form and returned it to them In June 2009. I have not heard from them. The letter had a series of nos. as the only identifier.

The sales rep also visited my residence and spoke with my spouse who does not have any gas service at that residence and allowed him to sign up. As a consequence my gas bill went from a budgeted amouunt with Peoples Gas of $90 per month to $200-$400 a month. I made a phone call to US Energy in Sept.or Oct. 2008 and requested this service be cancelled as I did not authorize it and the service is in my name. They agreed.

However, I am currently paying gas bills to this day ranging from $170-$280 per month on a 784 sq. ft house where both people work until evening and gas usage is very limited. If someone could help me resolve this, I would appreciate it. I cannot afford to continue to pay for gas I am certain I am not using at these rates! I am a new homeowner, 2 years, and the gas in itself is making my home unaffordable to me.

Please help. I want to get out of this contract.

We signed a contract w/ out a date when the salesman came around the week of Dec-Jan 1, 2006 and he had I dentification on his I.D. that said NiCor. He also said that he could not put a date on the contract until he had our credit checked. We have been trying to call the company at the above number and can never get through or leave a message. We have not received any notice about the settlement and we would like to cancel our 5 yr contract as of today 7/24/2009. But are unable to reach anyone at U.S. Energy Savings Corp.. Nicor said that our service began 1/20/09 the first time we contacted Nicor about the switch and since they say 2/20/09. Please tell us how to get the paperwork done in time to meet the Aug. 12th deadline for releasing us from the contract and any refunds due us per the lawsuit.

I called to find out why my bill says (The average price you paid for electric service this month (excluding taxes) $0.162/kwh when I was told that I was going to pay $0.13.5 /kwh and I also asked what is the cancellation fee because I'm planning to leave out of town.And I need to prepare my self to how much I'm going to need. But, Enalia was not able to tell me.She said she could not discuss it with me and I also asked to please I wanted to be written and mailed to me. And now I'm going to wait for the letter telling and explaing to me what is the early termination fee. Since, she could not tell me over the phone for what reason I don't know she couldn't say. I am very unhappy with this company. If you can help please e-mail me it's the best way to get in touch with me. If you need to talk to me leave a message on my phone or e- mail and I will get in touch with you.

When i signed up with usesc my understandinging i would save money.My may bill was 186.00 last year bill was 34.00 How do i terminate this program with USESC.

Well some months later wile I was examining our elec bill I noticed that National Gride was not our companie any more but U.S Energy Savings. So I called National Gride and found out that when my fiancee signed that paper and said yes on the phone she was changing providers. So when we called US Energy to tell them we didnt want to keep them beacuse we found out that they where charging way more than any other provider they informed us that we had signed a 5 yr contract ( even though we where not told that) and if we went back to our old provider we had to pay a very high cancelation fee.

Promised a fixed price energy bill but conssumer ends up paying much more. It was a scam.

I contacted U.S. Energy Savings Corps about my bill which is constantly getting higher each month. I signed up for the budget plan back in 2002 with North Shore Gas. My husband was told by the U.S. Energy sales rep. that we would still be on the budget plan. However, when I contacted the billing representative regarding the bill and the budget plan she said that U.S. Energy gets a small portion of my bill each month and that I should contact North Shore Gas to ask why they are charging me so much. I contacted North Shore, the representative their told me that they get the smaller amount of the bill. Ultimately neither would answer my question regarding the increased amount on the bill. The dollar amounts on the bill do not add up the amount that is being requested due. I explained that the bill is usually between $100 - $174 a month. When I received the new bill it was double the original. We work during the day and the thermostat is set to 68 degrees.

In June 2008, when natural gas prices spiked very high, I was visited by a high-pressure sales team from U.S. Energy Savings Corp. and signed a 5 year fixed-price natural gas contract. The sales team (K. Buda and her supervisor) neglected to inform me of certain monthly charges and also gave misleading information about changing the contract. Specifically, I am now charged Indiana sales tax for my monthly gas usage (supply), which my local utility (NIPSCO) does not charge.

U.S. Energy never informed me I would be charged extra sales tax above and beyond the tax already charged for storage and delivery. The U.S Energy salespeople also misinformed me about how their Blend and Extend contract extension works, making it seem like a much better option than it actually is in the fine print. For instance, they told me that if their offered price went lower, I could get that price by adding only 1 year onto my contract. However, the fine print says the original contract is replaced by a whole new 5 year contract.

The economic consequences have been terrible. Like many consumers who have gotten scammed by these energy contracts, my energy bills this year skyrocketed, while the price of natural gas plummeted to now less than half of the $1.09 per therm I am paying. Based on my careful calculations, I have paid $400-500 more for gas just in the past four months because of this contract, despite keeping my thermostat ridiculously low (low 60s in daytime, 56 at night).

I desperately want to get out of the contract, but will have to pay $75 for each year of the remaining contract. So even if I wait until the 1 year mark, I will still have to pay $300 to terminate. If you can provide any assistance to help me terminate my contract without having to pay the cancellation fee, I would greatly appreciate it.

Afraid I was scammed by signing a paper about keeping my gas bill low today, 1-27-09. I am mailing them a cancellation today and hope they honor it since it says I have three days to do so. I thought they were with Peoples Gas and now I am afraid I have been scammed. I just want to make a note that I did cancel in case they don't honor it.

sales rep managed to contract my partner away from ConEd for gas and electricty. Who is this company and how can they guarantee lower that the our base usage supply price will be maintained throughout the five years. the variable amounts associated with this program include balancing charges and applicable taxes. According to USES we will continue to be committed to ConEd for delivery of energy and will continue to receive a bill from ConEd for meter reading, transmission and distribution. By signing with USES, you remain eligible for the budget billing program.

A salesman came to my door selling cheaper electric and gas service, but ASSURED me that I would get lower prices than with Con Edison, my current utilities provider. I was also assured that my bill would still go through them and that my rates would just be lower than with them. I saw on the news the other evening that this was just a scam, and that I possibly could receive TWO bils for service.

I have contacted Con Edison and they have put a block on the service from USEC, and am now registering a complaint with you in hopes of being prtected from having to pay any charges to them. I am 80 years old, and on a fixed income, and certainly cannot afford to pay two bills for my utilities. From what I understand these salesmen were all over my neighborhood, especially preying upon myself and my other snior citizen neighbors.

-Unfortunately, I do not have a monthly apples to apples comparison of gas costs between the Fixed-Price Program and the regulated gas prices (the regulated gas prices were not provided on my monthly bill statement. I believe this may have been purposefully done so that I would not realize how much more money I was paying with the Program). I do, however, have a bill at my new residence without the U.S. Energy Savings Corporation Fixed Price Program:

The remaining therms at $0.83 per therm

The first two months cost for our natural gas from U.S.Energy Corp. was $436.90. The prior 12 months with our previous supplier totaled $569.31 . We are obviuosly being overcharged in the current market and can only opt out with a $400 termination fee.