TXU Energy

We live in a 1600 sq. ft. house. We work and the children are in school all day. Most evenings no one is home until 7:00 pm. Yet, our electric bill runs from $350 to $450 10 months out of the year. We've called them on several occasions regarding the overcharges but they have been extremely rude and unhelpful. I've even filed a complaint with the public utility commission. Their response was an investigation with txu and oncor in which both said that the meter works properly and the readings are consistent.

In 2010 (about the 3rd complaint), we were told after answering several questions about the appliances and ac/heating unit in our household that it had to be the outdated units and appliances. Well, March of 2011, every single appliance and ac/heating unit was updated. The first month after installation our bill was $189.00. The second month it creep up to $210.00, in which we understood because the unit was leaking freon for about a week and a half. This probably was fixed and the third month it was back up to $283.00. Since then it's has been rising to the point of $456.00 which was 12/11 bill in which case we were out of town with everything turned off in the house for 2 weeks. This is so totally wrong and ridiculous and I don't see how they can continue to get away with this. I don't know how the ceo of txu live with himself. Overcharging the working class people to fill their pockets. Greed has definitely taken over a new meaning with this company.

I was out of town in (Tennessee) taking care of my terminally ill mother. I left on Sunday, Nov 20th and I didn't return until Dec 18th. Anyhow, my bill for those days I was gone was $101.15. I was only home for about one day during the billing cycle. I unplugged everything before I left. I turned the heat off. The only thing on was my refrigerator and an alarm clock. No one else was here in my apartment while I was gone. I asked that they reread my meter. They did so and charged me for it and said that it was correct. I'm being taken advantage of. I've been with TXU since 1987. I'm currently looking at other utility companies and I will continue to broadcast my complaint.

A rep came to my home with a bunch of incentives to switch from Stream. One was a $125 prepaid visa card that was to arrive after one month. It didn't arrive, so I called. They told me it would take six months. I moved, signed up with TXU at new home and now they say that since I didn't sign up for same exact plan at new home, I don't qualify.

Not sure what I will do. I may have to pay $250 to get out of contract solely because I have never liked TXU and have known numerous family and friends that have legitimate complaints against them and the company does not resolve the issues. I would rather be with a company that is trustworthy than not. I believe people's actions define their character. TXU has definitely shown me theirs again.

I called TXU energy to connect service in my residence. I was giving the date for connection for 11/09/11. That day passed, and they never connected it. So I called back on 11/14/11, and TXU told me AEP cancelled the order for connection, so they send the order for connection again, and gave me the date for connection for 11/21/11 (they said I would be charged a fee to get a priority connection). I agreed. That date was changed for 11/15/11. Once again, that date passed, and no connection, so I called again, and now they started saying that the order for connection would be until 11/28/11, and since its around the holidays it might take up to 12/01/11.

I called AEP since they are the ones who install the meter, and they basically said that TXU never sent an order for connection, until 11/14/11. That is ridiculous! They have me waiting like I pay with rocks, or something. AEP said they never reject orders for connections, and that TXU never sent a previous order for connection for 11/09/11. I was originally supposed to move in since 11/09/11, and since my service are not connected, Ive been having to pay hotels, because I have 2 small children, and light is a priority. Now, with the new move in date set up for 11/28/11-12/01/11, Im going to have to spend more money renting rooms for nearly a month!

Bunch of thieves and scumbags TXU. I just found out that TXU charged my account for commercial rates, even though I had signed up for month to month-no contract residential option. I had put bills to automated payment on my credit cards, and I just found out this has been going on for over a year! When I said I want to be reimbursed for the commercial rates, I have been charged for over a year. They said "someone called them to switch my account to commercial". They do not give me names, no phone number, no date, and all they say is "someone called us this, and that". Endless phone calls, I have been hung up on, put on wait line for hours, and made fun of.

It is ridiculous, and impossible, to deal with them. They are a bunch of thieves and scumbags, stealing from their customers. I have never come across anything like this in my entire life. Do yourself a big favor and stay away from TXU. I paid $438.65 fees that they just made up to switch to ambit, and have done one of the best thing ever.

I had TXU back in 2004 when I moved into an apartment with a friend. When we finally moved out, I had the electricity turned off! I paid the balance to zero and went on with my life. I signed up with a credit monitoring service a couple years ago and noticed that I had a balance of $247, which is weird since it was turned off and paid in full.

I contacted TXU but no assistance. I was basically told I had to pay it. I contacted my credit monitoring service who told me after 7 years it would drop off my credit score and it had already been 6, so not to worry about it. Wouldn't you know it, at 6 and 1/2 years TXU reopened my account and then resubmitted it to my credit report? Now it states I had service that was suspended in 2010 instead of 2004. Now I have another 7 years, ridiculous. I have not had TXU in 7 years. I had reliant which has served me well, and I most recently switched to AMBIT, the best service by far and my Bill is super cheap in comparison. They also gave me a free 2 day hotel stay for signing up. I can't beat it! Screw TXU!

In March 2009, I tried to order service with TXU in a property in Wylie, Texas. They said that it was not possible because they did not provide service to that area. So I canceled that request and I left the property without service while it was empty.

Two years later, I checked my credit report to refinance my home and I found a negative account from TXU with account number ** for the amount of $362.31. I called them and they said that they provided service and I had to pay that amount. I explained several times that the house was empty and they never provided service and I needed my report cleared. So they asked me to pay that amount to remove the negative report even, if the account is fraudulent. I told them that I could not pay that money because I did not owe any money and it was their mistake.

Finally, I thought I needed my credit clear for my refinance and the amount was not too much, so I paid (against my will) the amount with my debit card and they made promises that they will remove the negative report from my record. But that never happened.

Today, six months later, the negative is still in my record and they do not do anything to repair that problem. I have called several times but they say that they will send letters and nothing happens.

I think TXU is doing something unfair and I have been a victim of a fraudulent practice from them.

The bill for August 2011 was paid in full, online, and I was only given credit of a little over $47.5. I was told that my electric service would be cut off, if the full amount was not paid. I called repeatedly; I was put on hold for 30-45 minutes each call, and I was told that I would be transferred and then disconnected twice. The bank called to verify they had processed the payment, and they were hung up on, as well. Now we are being told it will take 3-5 days to clarify where the money went. Amazingly another person in my office had the same issue this month, as well.

TXU Energy has been overcharging me for months. I've always felt that my bills were extremely high. However, I was always told that it's based on the meters reading. I have even changed out my HVAC units to bigger sizes thinking that the extra costs may have been associated with the older units. This has now become a complaint because I've taken extreme measures to reduce for instances: all of my appliances are un-plugged, my central air unit is turned off, flash lights have been used to preserve light usage, etc. However, my bill continues to rise.

I am the only member of my home; I work extended hours and I am hardly home and very conservative to energy while at home. There isn't any reasonable explanation for my high and rising bill. This has got to stop!

My electrical bill has been half my mortgage amount and also more than my car note. This is ridiculous. My home has four bedrooms with only one of the four being the occupied bedroom. Electricity is very costly and unaffordable with TXU.

TXU have switched my billing from residential to commercial (18 cents per Kw/h) on my personal residence and have been overcharging me for years. They are currently holding thousands and thousands of dollars that is rightfully mine and are refusing to give them to me unless I accept their calculations and sign a release letter. They told me that I needed to enter into a residential contract so they could have a rate to use (10 cents per KW/h) for the adjustment. They said (after being enrolled for one year) that they are not willing to honor that adjustment rate as what the employee in the office of the CEO had stated.

Right now, I'm travelling to Europe to bury a family member on borrowed money while these "people" hold my money in their corporate headquarters in Irving, knowing that they are completely 100% in the wrong. This company is a disgrace and I intend to let everyone know what happened so it does not happen to anyone else. It's the worst experience I've ever had with any company in any industry.

I noticed my usage was double this past month. I live in a small 1-bedroom apartment in Dallas, TX. Tell me why TXU charged me $93 this month when I work 45 hours a week and am never home.

I called them back and spoke to the floor supervisor, Louis with employee ID: **. The supervisor didn't say a "simple sorry". I asked to speak to his manager and he placed me on hold for 1 hour and 11 minutes (that's customer abuse).

I'm sick of those people. I filed a complaint with the Better Business Bureau, Federal Trade Commission, Public Utility Commission, and Texas Attorney General's office. I am also sending email to CEO and Director of TXU. I'm going to file complaint against Oncore, too.

I have nothing good to say about TXU and its employees. I told 78 people about this issue and all my friends and I are in process of getting another provider. Employees like to lie. My issue was never resolved (August 5, 11 at 6:51 PM until 8:00 PM I was on the phone with them). After 8:00PM, I finally hung up. I might go on my day off and talk to someone in TXU corporate office in Dallas and tell them about my issues with its employees.

I think it's funny that I have "friends" who work for TXU yet they're always on Facebook in the middle of the day complaining about TXU and its employees (funny when they complain about bosses, too). And they're considered "TXU Ambassadors" representing the company.

No wonder there are so many complaints when you have people like that working for them. You would think a "big" company like TXU would monitor its "star" employees.

Txu continues to overbill me and i feel they are not reading the meter at all! The area i am speaking of is in a small town and the house is tiny compared to the other houses in the area.. Txu keeps billing the same bill lately as well. I know it is incorrect as hardly anything is used in this house. The state of texas needs to file a lawsuit against txu for FRAUD!

I have a charge of for 5900.00 for services i never used. someone stole my identity and i was able to prove it. What can I do?

I had TXU for several years when I lived in Plano Texas. I moved to McKinney several years ago and signed up for TXU when I bought my house. The bills were reasonable for approximately 2 and 1/2 years, but they increasingly became larger and larger. I work full-time, 8-5 Monday through Friday and might I add that I work very hard for the money I earn. I called TXU when my bills became so large that they were 1/2 to 3/4ths of my biweekly paycheck. There did reach a point where I did get behind, but with $600.00 electric bills, there were a few months that I had to pay the bill in two installments. My home is only 1300 sq ft and there is NO reason, expecially during the winter months, that my bill should have been as astronomical as they were. They had me on average billing, and realizing that average billing goes back 11 months, I called TXU to change my plan (which of course they have no record of), but the bills continued to sky rocket beyond what I could afford to pay.

On October 19th, 2010, I had completely caught up with my payments. The last bill in Oct. was $614.60, which I had to make two payments on 11/2/10 and 11/18/10 in order to pay that bill. So with being caught up, I received my next bill in November which they said was $627.00. On 12/6/2010, 1/4/11, and on 1/26/11, I made 3 payments,$314.00, $150.00, and $153.00 which totalled $617.00. ( I guess I was off by $10.00). On 12/22/10, I received a bill or 12/22/10, of $303.00 which I did pay late on 2/28/11 which by then my next bill was overdue. My bill on 1/21/11 was $455.65. I then paid the rest of my bills which were from 2/23/11 for $606.40, which I paid $303.00 and $303.40, two installments. My bill then came out on 3/24/11 for $591.83 and $546.43 on 4/21/11. I paid another $275.00, another $135.72 and another $50.00 by May 20th, 2011. I may have been a little behind, but there was NO way that I could ever catch up with paying electric bills that were more than my housenote.

I called and spoke with TXU on several occasions, but did not get the satisfaction that I needed. I had asked to be taken off of average billing, I was not taken off of average billing and that is when TXU charged me outrageous prices for electricity. This has caused much undue stress on me financially and emotionally. In four months, I paid an average of over $400 each month. I could not afford their ridiculous pricing on electricity, therefore I changed to Ambit. TXU is chargin me for cancelling my service early and making me pay a $200 early cancellation fee. I am a working single again woman, trying to make ends meet from paycheck to paycheck and think that TXU should be ashamed of their business practices, which In my eyes, should be illegal. I am shocked that a house that is just at 1300 sq ft would cost me so much money just to pay for electricity.

I received a letter from TXU stating that I owed them for a bill at an old address. The dates for the bill that the electricity was charged, I was not occupying the residence. I called TXU and they told me that I could have more than one account in my name and that they received a letter from the resident there stating that this was my bill. I was then told that in order for them to investigate this I would have to send proof that this was not my bill. I sent a copy of the lease with the residents name and info that was living at the residence at that time, copies of receipts of their down-payment and rent payments, even a letter from the landlord stating that she was renting the property to the resident at that time. I also sent copies of bills that I was currently paying with the new address that I moved to. I also sent a copy of the moving service bill with the date stating I had moved from this location the year before the bill in question.

During this time, I had my own service through TXU at my current residence. This is the same service that was transferred when I moved. I was current on my TXU electric bill when I received this letter. I was never told that if I didn't pay the bill even though it is under investigation, that my electricity will be shut off. I never received the results from the investigation. My electricity was then shut off because I didn't pay the bill that was under investigation. Since then, this bill has been put on my credit. I sent all the info they asked of me. It is unacceptable that a complete stranger is able to write a letter and pawn their bill onto someone else!

I had been with Stream Energy since I moved out on my own. In April 2010, a guy came around the neighborhood trying to get me to sign up for TXU. I had told several others from TXU who came by, "No." My husband listened to the guy and when he looked at our bill, he said that it would be a lot cheaper to go through TXU (only to find out later that he flat out lied).

Fast forward to December 2010. I received a bill for $518. I about ** my pants, to say the least. Upon looking at the bill, the electric part was only $118 and then the usual fees. They were forcing me to put down a $395 deposit after already having service with them for eight months. I may have understood a deposit if I was just beginning service with them or if my service had ever been disconnected, but this was not the case.

Upon calling TXU and dealing with their automated system for five minutes to get to a live person, I found out that I was on the phone with a person who had broken English at best. His only explanation was that because I paid late, I now had to put down a deposit--which I had less than two weeks to come up with during Christmas. I could not come up with the full amount and TXU was not willing to work with me. I paid $80 over the actual electric part of the bill but apparently, that was not enough for them because at 7:20 AM, my electricity was shut off.

I have an eight and four-year old at home. What was I supposed to do? I called and once again had to deal with the automated system. When I explained the situation to the lady, she transferred me and put me on hold for 15 minutes. I then spoke to Carlos (who spoke broken English) who basically told me that everything I said didn't matter and that I was going to have to pay the $395 to get my electricity turned back on. He was rude, unapologetic and basically kept saying nothing other than the fact that I had to pay the deposit.

I asked at least five times to speak to a manager and he told me that it was not possible. He was the only person with whom I could not speak to about the situation. Thirty minutes later, I was no further than where I started at. I work for a $7 million a year company. When someone wants to speak to a manager, how can you tell them no? The icing on the cake was that I had already put in the transfer of electricity to another company but the transfer could not take place until three days after this incident occurred.

We received our bill for this month and it was over $800. The detail section of the bill showed a $690 deposit, so I called to find out what it was about. They said that a disconnection order had been issued but then the payment came through, so they didn't disconnect the service. They added the $690 deposit to our bill instead. My husband and I are in our 50's. I have lung problems and use a nebulizer, CPAP machine and oxygen generator, all which run on electricity.

Our youngest son and his girlfriend also live with us. She is between 37 and 38 weeks pregnant. Because of gestational diabetes, she will not be allowed to carry the baby to term, they will induce before the 29th week. We, as a household, receive food stamps. This is in no way based on the pregnancy, they don't count the baby until after he is born. This is based on our income.

Is there any way to get this deposit removed from our bill or a way to prevent disconnection? The bill isn't past due yet but will be very soon. It is absolutely impossible for us to pay this bill. If we could change to another company, would we be able to bypass this deposit somehow and keep our electric turned on? It's been in the 20's and 30's at night here.

My electric bill for 09/09/2010 to 10/07/2010 was $143.53. I called find out about a lower rate. I agreed to a 1 year contract. I had only used 347 kWh. The contract was to lower my rate to 8.7. I received my bill for 10/08/2010 to 11/07/2010. I used 196 kWh and my bill was $146.62. My bill went up $3.18 but I had used 151 kWh less. Where is my savings? Now I'm stuck with a 1 year contract. 3 days to cancel a contract is not enough time if you're not going to see how much they can cheat you until your first bill a month later.

My problems with TXU actually started in March of 2009 when I did not receive a monthly bill from them. They could not tell me why I didn't receive a bill and could not tell me what my bill was. I finally received a bill 2 months later for a higher than usual bill which I paid. This again happened in August. I would get bills emailed to me that said I owed $0. I didn't get billed for three months again and finally had all my bills show up at once on my final bill. Unfortunately this also coincided with a move.

I called on 10-26-2009 to request transfer of service, I was under the impression that my service would be transferred without a problem. On 10-30-09, the date my move was scheduled and the date my service was suppose to be turned on, I discovered about 6pm that evening that I had no service. I must have called TXU a dozen times to find out why. I spoke with at least 3 or 4 representatives that told me they did not know why my service had not been turned on at my new address and they would have to refer me to someone else.

I spoke to at least two representatives that night that said they would transfer me to other departments to try and get my service turned on and then I would be disconnected. I called several times when the person on the other end could not hear me but I could hear them. They would finally just hang up on me. After calling a dozen times that night and to the point of tears, I finally reached someone who finally figured out that hey "we don't provide service to that address". By this time I had to wait until Monday to call Entergy, who does provide service to this address, and the first available time they could make it was 6 days after I had to be moved in. After all this, I never wanted to deal with the customer service center again. But then I received my final bill of $1400. and was a little surprised at the amount. I tried getting a summary of my prior bills to figure out how the balance could be so high. Remember, I had not had an itemized bill since August.

I was sent a summary of my usage but nothing showing my actual usage and actual billed/paid since I was on the balanced bill program. I did, very unwilling, call on 12--01-09 to try and get an explanation of the amount due. I once again requested detailed statement copies so I could try and verify how they came up with the $1,400 amount and was told someone would contact me which never happened. This is the reason, that I, once again very reluctantly, called the customer service center again on 1-12-10 to try and get someone to explain.

I was on the phone with a rep for over one hour who finally researched it enough and finally explained to me how they came up with this amount. Due to lack of consistent billing, because of a new billing system according to TXU, the fact that I was on balanced billing and now had to pay the full amount for the three months TXU failed to bill me for and the fact that I had to terminate my service with TXU, since it was discovered they did not provide service to my new address. All totaled to a grand total of $1,400. Clearly not an oversight on my part but I would say mostly TXU's oversight and negligence. I was at least satisfied enough to make an installment arrangement. TXU was paid in full on July 29, 2010.

I recently discovered they have reported me on all three credit bureaus as a charge off/collection account! My TXU ** continues. Numerous calls since 9-21-10 to resolve issues and between Alex, Angie, Eric, Anita, Rigo, Nick,and John, no resolution to be had. Please, please file a complaint with the Better Business Bureau, Federal Trade Commission, Public Utility Commission, and Texas Attorney General's office. Maybe if enough people file complaints, someone will figure out TXU has very questionable business practices.

On 8/27/10, I received an estimated reading on my bill that has my electric bill at $184.13. I called back; the reading had been correctly read and I should get a new bill. I have not received it yet on 10/06/10. This is the last day for my extension; they won't send another corrected bill.

I received my bill for the month of August and was very concerned with the increase from the past years. Since having another "Smart Meter" installed, it appears that the increase took a major effect. After adjusting my daily setting in the past from 74 to 78, using only when there requires a need in the same form as the past years. Monitoring my service and comparing to past bills. I don't feel based upon all accounts that my bill should be this high. There has been hotter summers and my bill still reflects a standard use.

Upon speaking with customer service, I'm very displeased to learn that every rep that I spoke with had broken English and was hard for me to understand. Did they move the CS department to Mexico? When ask to speak with a supervisor I got Michelle, who was very short with me and had an attitude with my concerns, then told me she would transfer me directly to sales to see if there was a better plan and ended up sending me back through the automated system all over again. Speaking again with another supervisor (Louie #16163) who again was not helpful. I expressed my frustration and asked for the CEO's information of consumer complaints and he gave me the same # that I called.

I have been a loyal customer for over 25yrs. Speaking with four different reps and each one had broken English. Never in all my years have I had this response by a major company of this magnitude.

TXU has overcharged me for over half a year and their customer service is ridiculous.Their meter reader was making up readings and after they confirmed this. They did not refund my money. To top this off, they are at it again with false charges and have customer service in India in which will do nothing to resolve their consistent theft by overcharging. I switched back to my old electric provider after dealing with TXU for eight months. Stay away from TXU!

Two months ago I reviewed my credit report and found a discrepancy regarding a TXU account that had been charged off as a bad debt. I contacted the collection agency [the representative was very unprofessional] who informed me that TXU sold the account to them due to nonpayment during a time frame that I no longer occupied the residence. Even further, the bill in question, was higher than when I actually lived the apartment. I subsequently contacted TXU and the customer representatives were very rude and said nothing could be done except that I pay the bill. Why would I pay a bill for an expense that I did not incur?

Also, paying the bill would not remove the collection account from my credit report. The rep told me that they never received notice of my request to disconnect my service and did I have proof that I made the call? What consumers record their calls with creditors? Probably only those creditors who are not trustworthy; too bad I didn't know that information at the time! I in turn asked the representative, what proof did TXU have that I received a bill from them; her answer was dates of regular mailings.

On several occasions I asked that TXU send the bill in question to my new address in order that I can review and follow up with them. Yesterday, I finally received my TXU energy account history and revealed critical information to lend support to my argument. The address on file [and included on the TXU history report] had the wrong city name and zip code for me. The way that I was received by TXU and the collection agency was so demeaning to me. I know there are some consumers out there who have no integrity and care nothing about maintaining a good name; however, I am not one of them. I work hard each and every day to make sure all my needs are met; to include, paying my creditors on time. This experience with TXU and the collection company they work with, has caused undue stress in my life. No one should have to endure this type of unprofessional behavior in the future, and I hope a class action lawsuit is brought forward the make sure this never happens to anyone again.

I had two open accounts with TXU energy. One account was for my home in East Texas, the second account was for my apartment in Fort Worth. I built a new home in Fort Worth and closed both the accounts as to open the new and recent account in my current residence. I paid all of the bills and was told by a customer service agent that if there was a remaining balance from the account in East Texas, the balance would be forwarded to the open (current) account. This transpired in October 2009. I did not receive a bill (I did change of address at Post Office) nor was a balance forwarded as told from the closed account.

I just learned by reviewing my credit report (after being denied credit), that TXU had reported a charge off for non payment of bill from the closed account in East Texas.I contacted TXU and was talked to on a consistent basis in a rude, combative and condescending manner to make my complaint and dispute the matter. I paid the balance from the account along with the late fees (I didn't know I was late as I never received the bill nor balance forward).

I was told that "TXU cannot request that the derogatory report could not be removed from my credit report" and to this day (8/13/10), they refuse to remove it. They reported that the past due amount was paid after charge off. TXU is unethical, insensitive and report false information. I know several people personally that are and have experienced the same as I. A Class Action lawsuit is definitely a go for me.

On July 30, 2010, at approximately 8:00 AM our electricity was shut off. While frantically trying to obtain information from TXU, my husband was informed that we were past due by $281.00 (Unfortunately, we had not received any notices and were completely blind-sided by TXU's practices). The customer service representative further stated that if my husband promptly paid the $281.00 our electricity would be reconnected. By midnight, the temperatures on July 30th were expected to reach 100 degrees.

Troubled by the actions of TXU, I placed a second call and spoke with Jennifer to determine what exactly had happened that would lead to an interruption of service. (It seemed to be such a drastic step and logically, I was thinking there had to more to it than a $281.00 past due balance. Sadly, there wasn't. ) I was informed that a notice had been sent via regular mail on July 15th. I asked if there were other procedures followed to contact a customer and she said that phone calls are also placed to customers to notify of balances due and of an impending disconnection. (Unfortunately for us, when we moved three years ago and set up new services, TXU did not update our new phone number). I asked if records were noted in our file of when a phone call would have been placed and was told the "system" does keep records of phone calls placed.

I was referred to Encore (provides the reconnection service) to determine what to expect while waiting for reconnection. The initial disconnect was at approximately 8:00 AM and the reconnect notice was received at Encore at 10:16 AM, (according to the customer service representative at Encore). After 4 more calls to Encore and 2 more calls to TXU throughout the day and evening, our service was not restored until approximately 8:00 PM. Meanwhile, we were forced to make arrangements for our special needs son for the day. (Try explaining to an Autistic child why he can't stay in his home).

Jennifer(the TXU Rep),also suggested I make a follow-up call today to get an extension on the remaining balance due since the due date was July 31st and to make sure that the payment made yesterday was posted. The automated system indicated that we were not eligible for an extension. Another frustrating moment as a customer of TXU. Ironically, our contract is currently due for renewal. My concern is what happened to us will happen to others, especially the elderly and individuals with serious health issues. The practice of disconnecting electricity in 100 degree weather is reckless and dangerous. I pray there are no deaths as a result of this practice.

From July 2009 (when we moved to our apartment) until July 2010, TXU Energy has billed us approximately 28 to 30 days from the time the meter reading was taken. For example, the bill dated 7/19/2010 and due on 8/4 was for meter readings from 5/20 to 6/20. Today, we received a bill in the mail dated 7/26/2010 for meter readings taken between 6/20 and 7/22. This is a full month's bill sent out 7 days after our normal bill for the month and it is due on 8/11, just 7 days after our normal bill is due.

We are beside ourselves as to how this is legal with no notice or real explanation, other than customer service representatives repeating 'new 16-day cycle' over and over. We, at the very least, deserve a full explanation for this sudden change in billing practices. One would think that a company as big as TXU would have someone working for them that would have put a bit of thought into how to make this transition to faster billing a bit easier on the people who are paying their salaries. A class action lawsuit against TXU Energy has to be on the horizon, but if it is not, I hope this will make people aware of what is going on. These bills are not due at this time, but they are coming up very soon.

Of the three people living in our apartment, two of us are living with disabilities that can make our income fluctuate from time to time. We also have regular doctor appointments with a specialist and non-generic medications we must purchase every month to maintain our health. The third roommate is currently on short-term disability, having had the first of two surgeries he needs just a few days ago. This is not a time where we can simply scrape buy and pay these two bills and it is not fair to expect many others in similar, if not worse, situations to either.

I also was billed from last month to this month's statement by twice the amount? Yes, customer service was in Panama, Central America? Did my home move suddenly towards the equator? Chime in, all participants are welcome to share a great experience.

I had just returned home after traveling out of the country on business. Two hours after being home, my electricity was disconnected. I called TXU at 11:58am and paid the past amount of $103.00 within minutes after it was shut off. I was told my electricity would be restored no later than midnight. After 12 hours and 8 minutes, my electricity was restored. I called TXU to complain and was told the reconnection was handled by Oncore, since they own all the equipment and they would not give me a contact number for Oncore. I was not given any compensation for my electricity not being restored in the time frame that was given. Also, I do not understand why someone at Oncore would wait until the last possible minute to (flip the switch). In this case they were 6 minutes late. This type of service from these two companies for a service involving electricity to a home is completely unacceptable and for them to give such lack of concern over my complaint is even worse.

My 81 year old mother has been in the hospital for over a month. I tried to catch up on her bills, but after mailing off a check to TXU Energy for her full outstanding balance, I then found a disconnection notice that was only due 5 days away. I called to talk to "Customer Care" (the name is a misnomer), and was told it was against the law for them to discuss the account with me. I explained I could provide all the unique identifying numbers for my mother and her account, but she still refused. I asked what I can do to avoid having my sick 81 year old mother's power turned off and received no response. Diane, the customer care supervisor offered no alternatives and no way to solve the problem. I asked to speak to her supervisor, and was refused.

I asked if she would take money from me to pay up the account and avoid the disconnect. She apologized and said she would not be able to state how much needs to be paid. I had the disconnection notice with the minimum payment amount on it, so I asked her to take some of my money to pay that. Finally, she agreed to take my money. She did, but couldn't verify if that was going to prevent the disconnection. Worst customer service ever of all time and of any company I have ever dealt with. She should be fired. Now I get to wait and see if the power is going to get turned off.

Having to care for an aging relative with health problems is stressful enough, but then to jerk me around and threaten to disconnect my mother's power was just too much. I had to spend a lot of time to calm down after that.

Beginning with my December 2009 TXU bill, I noticed my usage was up over double of what it was for the hottest part of the summer when I am home all of the time. I was gone for several weeks in December but yet my bill was 471.00! I live by myself in a home that is no larger than 1400 sq ft. I called and voiced concern that this must be a mistake. The customer service representative (who I had a difficult time understanding) said it was because it was cold. Really? I don't think so! I reluctantly paid the bill. The next month, my bill spiked even higher showing Kilowatt usage as over 4,000! Now, I was in serious trouble as I do not have the money to pay this bill. I called and asked that my meter be checked and for the technician to call so that I could be there with my electrician. Did I receive a call? Nope. The next month, same thing, 800.00 bill. I have now used up all of my extra cash and now struggle to make it month to month on my own.

I hired an electrician to come out for my peace of mind and he said that my furnace is operating normally and all of my circuit breaker box is all a-ok. I called and complained several more times and was hung up on quite frequently. I requested another meter reading and they charged me for it. At this point, I am furious. After the first two bills of 471.00 and 740.00, shouldn't a red flag have gone up in the billing department? This is absolutely absurd and we are being robbed. TXU is where I send my monthly payment to, but Oncor are the one's who switched out my meter with the "smart" meter? TXU doesn't want to take the blame and keeps passing the buck. This is poor business. I hired yet another electrician to come out and check when my bills were still high (started coming down in March...could it be that this would make trip # 2 for the tech to come "check" my meter?). Electrician says all is a-ok inside my house and on the panel.

I called and complained several more times during March and April and was hung up on more times while being passed from one rep to another. They said they would call Oncor and send someone out to "test" the meter. Once again, I left a # for the tech to call so that I could be present. No phone call, but a charge to read it and a notice on my front door from Oncor saying that my meter tested out just fine with no problems.

I now struggle to make it month to month because I used all of my extra cash (over 1,500.00) to cover these bills. I am behind payments on other bills as a result. I find it hard to keep my head above water in this situation and have had no luck even with a complaint back in mid-February to the PUC (which neither got back to me as was stated would happen to rectify the situation). We are being taken advantage of and I feel as if my hands are tied. I would just like for someone to admit fault in the switch over to the "smart" meter and to reimburse those of us who are due money.

TXU is a horrible company. Not only did I get a $1,081.00 electric bill, they just cut it off when they feel like it. Apparently, I didn't pay a 99.47 bill? That is BS I sure did! I got a bill for 205.08 recently with the 99.47 on it. I was ARE YOU SERIOUS??? Fine I'll pay it and see if they credit it to my account. It was due on the 17th well came home in 100 degree weather on the 15th and they cut it off for non payment. Well, we is my cut-off notice? Never receieved one and I shouldn't have.

After fussing and complaining, they tell me I have to wait for the next day to get my electric turned on. Somebody needs to do something about this Company. I've tried to call numerous times and keep getting somebody on the phone who can barely speak damn English. It's a shame that I signed a contract with them, but they can keep that petty 150.00 cancellation fee. I'll pay that before I ever pay over 1k on an electric bill.

On 05-07-2010 I paid my TXU Energy bill acct# online via TXU Energy site of $72.00 with confirmation number. Then I recieved a disconnect notice in mail dated 05-18-2010 that I happened to open on 06-02-2010 so I called TXU Energy as this has happened a few times before, a TXU Employee tells me that "I gave a false bank acct number" and I replied,"No I did not. This is not the first time TXU has done this. Put a manager on the phone. Long delay but then manager Jimmy gets on phone and tells me a different liesaying that on May 10th and 12th that my bank, Freestone Credit Union, stated "non sufficient funds in my acct". Immediately, I hung up and called my bank and my bank says they didn't even recieve anything from TXU Energy and that they would have never told them "non sufficient funds" because the funds were there. I call TXU Energy back and spoke to manager Nick and told him I called my bank and what manager Jimmy said "nonsufficient funds" wasn't true and TXU messed up again. I tried to pay on 06-02-2010 a total of $144.00 for May and June as it was still in my bank. TXU Energy REFUSED to take payment from my bank acct but only would take it from my credit card!!! I didn't do anything wrong to them and they are falsely accusing me of giving "false bank acct info" and "returns for nonsufficient funds".

I want TXU Energy to PROVE their FALSE allegations against me.

How many other people are they screwing over?!?

I want them to prove the FALSE allegations they have on me with my bank, my email provider, etc.

I want justice.

I know they can't prove anything and they are so wrong.

Since December 2009 I have been consistently billed for in excess of 60% more electricity usage than that of the same billing periods in previous years.

TXU has stonewalled protests, referring to non-existent temperature variances, excessive usage patterns, etc.

I note that mine is not an isolated complaint. What, if anything, can be done?

A couple of years ago, we were with TXU and paying almost 16 cents per KWH. I called to complain, pointing out that the market price was about 7 cents, so the rep said he could put me on the "market plan," which fluctuates with the price of natural gas. For two years or more, we had typical bills of less than $200, and less than $300 even in the hottest parts of the summer. This past winter, our bill was over $500. When we looked closer, we realized it was because of the "natural gas factor fee."

The fee that PUC allowed TXU to charge because of high gas costs in 2004 was suddenly being used to punish people who were on month-to-month plans and force them to accept plans with rates of 13 or more cents per KWH. I paid the bill, then switched to Champion. Unfortunately, my mother didn't switch until a month later. After she switched, TXU sent her a $1,500 "parting gift" of a bill, saying they'd gone back six months and found some charges they needed her to pay that weren't bill previously.

Vote with your feet and your wallet. Then they'll get the message. My mother had to close up her house and move in with me to save enough money to pay off the TXU bill.

I closed out my account at my former home in February 2009 and submitted a final payment. On my extremely high January 2010 (11 months later) bill at my current address, I received a strange charge. I started calling, emailing, leaving messages at their "Mid-Management Offices" without success because no one answers their phone or returns calls. I called and called, always going to the Philippine, no one can help me. Finally, I received a statement showing a "Zero Balance" for the old account and I sighed with relief that maybe someone saw the error at TXU's billing department and corrected my account. Wrong! These jerks cut my electricity off the next week. I calmly called in a payment, including the amount they say is outstanding although I have no bill showing me what I am being forced to pay. Not only this, I know I paid this amount already, but need exact dates so I can research my records, no chance!

I then contacted the Public Utilities Commission. Since that time, I have received calls daily from TXU's Executive Complaints office (they should call it Executive Cover Our ** Office") and all they do is rehash the same line and rewrite history to their liking. When I called in the first time to dispute and inquire about the charges, I should have been given a statement then not have to pay it after they cut my electricity off. These jerks are arrogant, rude, and don't give a rip if they help you or not. My account should have been flagged pending investigation. They should return calls, emails, and have people who can help you on the first call. I urge anyone who has an issue and their rights have been violated to contact the Public Utilities Commission here in Texas! Good luck!

On 2-1-10, TXU installed a digital meter at my residence. The first month with having the meter, my electric billed tripled. I have lived at the same residence for over 20 years. It seems unreasonable that my bill would triple when the only event that changed was the installation of the digital meter. TXU would not agree to review my 25 year history file to do a comparison chart. I need help

I have used TXU for the past 15 years that I have lived in my house, my same house for 15 year I have "never" received an electric bill so high! I have gas heat so it was a big surprise to me when I opened last month's bill for $555.14! So I called to see if there was a problem. The person on the other end of the line did not speak English very well. When I ask if I could talk to someone about my bill, she said she would be happy to help me.

I explained to her my problem. I have gas heat and I have no idea how I could have use this much electric. Her response was well this was the coldest month of the year. I ask her if she lived in Texas. She said no she is located overseas. Wow! She then asked if maybe I have a new appliance. My electric bill is normally around $130.00 in the winter and higher in summer months because of the AC. But never this high! Then she asked if maybe I had house guest?

This is not help! I need to know how anyone can think for one minute I could have used that much electric. She could not explain or help in any way. We really need to do something about this! This is crazy! What has happened here? And what can we do? I am not sure where I am going to get this much money to pay for this bill. I'm stressed and scared that my electric is going to be shut off.

As like many other people, our electric bill is climbing and multiplying each month. Sure, in Texas, we have a choice of which provider we would like to use for delivering our life's power, and we have chosen to be loyal to TXU since moving into our home in 2004.

Our home was supplied with a "smart" meter in Oct. of last year, and we were honestly unaware, and the first 2 bills cycled off it were very comparable to the last several years. However, the third month cycle which covered the month of January, more than doubled, not only from the month before, but almost nearly the same from January 2009.

When the "cold snap" (pardon me, but cold snap my **! ) passed, and our next bill came, we were outraged to put it mildly. I placed a service call to TXU to have our meter checked asap because due to the increasing complaints in our entire serviced area, we were even more diligent with making sure we weren't being wasteful. (Our thermostat has served just fine for many years, and no, we do not need a tutorial on where to set the temperature to be the most efficient; apparently now that definition being somewhere between freezing your ** off to be able to keep the rest of your life's budget, or staying comfortable in our own home, which we fully deserve to be, and basically paying the electricity on an invisible home which has apparently manifested in our back yard and is also tapping into our power! )

It's been the a month of another car payment each of the last few months! Sound ridiculous? It is, and that's what we're being charged! It's been over 2 weeks since I called to ask for an inspection of the meter, so I finally placed a call to Oncor directly. (Highly suggested as they pulled our account much faster than the yahoo's at TXU! ) I was told it would be possibly 4 or more weeks because of 2500 other inspection requests in front of mine! To that I replied, "Does that not raise a red flag to someone there? Anyone?" About all I got in response was that the meters are checking in the factory, and also again before placement, and as of right now, the charges stand and the usage meter is accurate.

Well, so were Toyotas! Not everyone is at risk of receiving a monstrous electric bill next month, just as compared to the fact that every Toyota driver is going to be rocketing out of control down the highway this morning, but it is happening. Some, obviously many, of us loyal customers, are getting targeted at our wallets, and it is affecting our family! What are we supposed to do? Don't we elect officials to stand up for all of all small voices? Um, yes, we do. And if a stand isn't taken soon, a serious one, I'm sure the voter turnout will be much less in their favor next time! Do something! We can't even change companies because Oncor supplies the meter anyway. We're getting robbed!

Our family works very hard for what we've achieved in this life of ours. We have a budget, because we have to, in order to find a balance between "surviving" and "living". We've already had the power cut off this year, and were told that if we didn't pay the nearly $600 bill that day, they wouldn't turn it back on that night. It's forcing us to use credit cards to keep up right now, therefore putting us in more debt which we've worked so hard to get out of. With interest added to fraudulent charges, and no one taking a freaking real stand, we're starting to struggle to pay all of our legitimate bills.

We moved into our house in June of 2009. In July, I didn't get a bill so I started calling to find out why. They said they hadn't read my meter yet, so I told them they needed to read it and send me a bill. August rolled around and I still didn't get a bill, so I called again. They still hadn't read my meter and I told them that I didn't want to get a huge bill for five months that I couldn't afford.

Low and behold, at the end of September, I got a bill for almost $900. I was ******. They made it out like it was my fault and put me on an installment plan, but the monthly bills were so high that I could barely afford to pay those without the installment on top of it! With my income tax that I really could have used for other things, I had to pay $1,015 to TXU. Now after getting that paid off, I get a bill for $405 and nobody is at home during the day and everything is off in the house until about 5:00 in the evening.

When we are home, all that is usually on is a TV the computer and 1 light. I have all energy efficient bulbs throughout my house and energy efficient curtains, so I know they are full of crap! Last month's bill was almost $600. This is **. We all need to get together and draw up a petition to do something about this! And if I change, I have to pay the high bill and a $250 early cancellation fee.

Do not use TXU. I have never in my life dealt with a more fraudulent company. I was ignorant and I guess spoiled coming from the North East where utility companies are regulated and kept in check with the government to make sure they aren't over charging and lying on bills about usage. Here's what I just submitted to the BBB. I doubt it will get me anywhere. But basically my bill went from being $60 to $430 the next month and this was with no one living there half the time!

We have tried and tried to get TXU to admit they are either lying or made a mistake and they won't budge. Dealing with them for the year and a half I was in Texas was a nightmare. Our electricity was going out all the time. They turned it off without warning and would turn it off even when we paid our bills and try and charge us a fee to get it turned back on; not to mention that they wouldn't send someone out for another day after they turned it off. And we were being overcharged the whole time we were there. We had bills up to $600 for one month in a one room studio apartment. Oh and we almost never received our bill in the mail. I would have to call them several times before I could get a bill actually sent to me, including my last bill for the apartment I moved out of. I still have not received it even though I've asked them to send it multiple times. I also have never been able to actually view it online because their website conveniently enough doesn't load the current or past bills.

I believe that TXU Energy has provided false meter readings and estimates for my account. I initially contacted the company in the beginning of January 2010 regarding a $430.27 charge for the month of December because the charges had almost doubled from the previous month and had gone up more than 5 times from the month prior to that. Considering that I was not living in the state and there was only one person living in the apartment part-time, the reported usage was obviously false. I was told that the meter reading was estimated based on the usage from one year prior.

When I mentioned that the previous year we had had an issue with a heating unit which was malfunctioning and over using electricity and that after it had been fixed our electricity bills had been reduced significantly. If they were estimating based on the December of 2008, then the estimate would not be correct because the heating unit not only was now functioning properly but was also not being used the majority of the month because we had already begun moving out of the apartment and were not there for much of the time in the later months of 2009. I was told that the corrections would be made on the next bill when they were able to get a new meter reading.

I have since contacted TXU again because my bill is still very high. I believe that they still have the incorrect meter reading. The meter reading for the month of December 2009, which was based on an estimation on January 3, 2010 and was not an actual reading had not been adjusted by even a single digit. The bill had not gone up or down at all and TXU claims that they estimated the bill for December 2009 usage down to the very last penny without looking at the meter. Additionally, we were told that there was estimation because on January 3, 2010 the meter was not accessible. This statement is false. There are no fences on the property. The meters are outside of the building.

There are no animals living on the property and there were no weather issues on January 3, 2010 according to weather history data. It was stated by the TXU representative that they are allowed to make estimations 3 times per year. Because there was no reason for there to be estimation at this date, it seems highly likely that the estimation was made to maximize TXU's profit rather than bill me, the customer, the actual amount of electricity used for December 2010.

Our situation is certainly not unique. Upon researching the company, there are countless complaints of this very same issue with other customers and former customers. We're being charged an exorbitant amount of money for electricity we did not use and we're spending a lot of time disputing charges with no success instead of working and making money. It also caused emotional stress.

I have had so many problems with them over the last year. I built a new home and a digital meter was put in. My lights flickered for months and my breaker box was flipping like crazy. The company TXU sent to install everything did not ground the transformer right and burned several of my neighbor's appliances as well as screwed up some of mine. Finally after the third time, the repairman came out and realized that there was indeed a problem, which was fixed and then there was a delayed billing error.

For some reason the computer did not generate a bill for me so I finally got a nice fat bill in the amount of $965. I called to complain and my bills keep doubling. I have a gas water heater, fireplace, and we are hardly ever home. They also drafted a payment out of my account three days early and caused my account to overdraft. They do not care. Something needs to be done. I checked my meter today and I used 5kwh in less than an hour and only had the TV and one light on. I am so frustrated and I keep calling and getting nowhere. They need to be stopped!

I called in because my December bill had double or better. I call in and they sent a tech out. They found out the meter was bad and they had to replace it. They said credit would show up on next bill and for me to make payment but I said no. Then I was told to pay half to keep it from being shut off. I did that then received late bill to make full payment or bill would be cut off-transfer to suprv which ext out to March 1st. Now, they are saying Oncor said meter was not bad and they just change out meter in my area. It would be okay if they did it but I'm they only one with a smart meter and my bill show $333.74 from last month of $436. I want to know when this madness is going to stop when they are making such a high profit and people are losing there jobs. Can anyone help us?

Similar to all the other complaints, since the new meter had been installed, my bill for last month jumped to $861 for an 1,800 sq ft. house. In addition, the previous meter was not working. I called to complain on numerous occasions. Finally in December, TXU sent someone to install the new meter. The previous meter reading was 11,720. When the new meter was installed TXU changed the number to 41,349 and then manipulated the charges retroactively over the months when the meter was not working. When speaking to the TXU representative, I asked how they came up with that number. She stated it was based on prior usage. I asked her to send me this data she supposedly had. I have never received it. My current total bill is now approximately $3,500.

I have filed a complaint with the Utilities Commission and requested the billing data from neighbors to prove these charges were unsubstantiated. Any other business would have to prove charges before one was required to pay a bill. Why can TXU get away with fabricating meter readings? Where can I turn to?

We have noticed since November when the new meter was put in, our bill has been higher. We called customer service and wanted to know the reason why and were put on hold three times. When we finally got a hold of someone, she couldn't really answer our question too well (and we kept our prior bills). She kept telling us that we are running our electricity more. I don't understand how, it really hasn't been that cold but we have lived in this house for 14 years and we have gas heater, gas stove, gas dryer and we explained that to her so that shouldn't have anything to do with TXU anyways. And also, I noticed that Oncor is charging us for the new meter. The employee had the attitude of what is the big deal. But when one person in the household is working and there is medical and pharmacy costs and it's our money. Especially, when we know we didn't use all that electricity we even have those energy saving light bulbs.

His explanation regarding an appearing excessive bill was poor, sharp and rude way of discussion. I switched from department to department trying to connect to AVG billing. I switched from Reliant and I was promised a $100 on my visa card but it never happened. I am very dissatisfied and find it hard to get a number to talk to a person about this. I was a TXU customer for 30-40 years. I switched to Reliant and then switched back. I am afraid that TXU will end up being a mistake. I was treated like a peon, it is not good business tactics.

I've been with TXU for several years, and because I only get paid once a month, I asked them a couple of years ago to move my due date to the 15th of every month. They could only move it to the 9th, and I thought everything was fine. I sold my house and went with another provider at my new location, because TXU is not in the service area.

I asked for a letter of credit which I received, and to much my surprise, it had 8 late payments for the past 12 months, although I have paid my bill on the same date for the past 15 years. I did ask why it was not 12 late payments instead of 8, and no one has provided an answer. I feel I was punished for only getting paid once a month and had no idea they would consider my payment late.

I have to pay a huge deposit to another electric company because of the letter of credit I received. I had Oncor fax it directly to TXU. I should have had it sent to me and not used it. I have spoken with 5 different supervisors, and they do not care. Terrible way to do business, I will never ever use them again. I feel they could strike these if they wanted and could have probably changed my date as well, but they did not.

I work most of the day and left the heat on low so it would not run all day long. I used more electricity during the summer when I was home all summer with 4 other people with the AC running all day and night. I had received the December statement, and it was $550.00! I have heard a lot about TXU over charging people, and no one in their customer service department wants to talk to me about it. Please help. I had to pull money out from my retirement to pay for it. This cannot continue to happen to paying customers!

The rear of our property has an eight foot fence around it. The meter is in a wooden structure where we keep pool supplies. The meter is inside. #86737 tried to assure me the meter had been read. Since we have a pool, that area is fenced and locked. How could they have read the meter? Inaccurate bill readings since?

We received a $460.00 bill from TXU for service in December! I live in a 1,200 sq.ft apartment! My bills have always been around $160 or less. My highest bill ever with TXU was in July when I was 9 months pregnant and running my air constantly and even then, I used less KW then what they are saying I used in December! They Charged us for 7 days usage on the old meter before they installed the new electric meters, that bill for 7 days was $100.00. It said we used 751 KW in 7 days. Then for the other 23 days on the new electric meter it read that we used 2,434 KW! I have never used that much in all the time I've been with TXU! Everyone in my apartments are complaining about their bill jumping more than $100 since the new meters have been installed. Someone help. I don't know what to do! Is there something that can be done to fight this?

Our electricity bill is usually around $180 at the highest in the winter time. TXU installed the new meters and now, our bill went up to $384. I know that it happened to about everybody that I talked to, their TXU bill doubled. We need to take action against this.

I received a bill in the mail yesterday, January 18, 2010, for a grand total of $1,194.08. I knew that this had to be completely wrong. I am a residence customer, not a small business customer. Prior to this bill, I received a disconnection notice in the mail that stated I had to pay $535.49 by January 15th or they would turn off my electricity. They told me that I could pay a minimum of $114.97 to keep my lights on. I paid the $114.97 to them on the 15th of January 2010. That amount should have been subtracted from the $535.49, leaving me at a total of $420.52.

Then it seems almost immediately that they sent out our next bill. This is the bill that I am complaining about. It says that the total current charges are $773.56. The bill tripled in that short amount of time. It went up $353.04, which is clearly suspicious. Here's what really made me very suspicious. The bill states that the total amount due is $1,194.08. How in God's name did the bill jump from $420.52 to $773.56 to $1,194.08 all in the same bill (on the same sheet of paper)? It is clear as crystal that the light company is screwing me over. It isn't a mistake either because this isn't the first time that this has happened to me.

They always say that they are going to send someone out to read the meter again or they are going to investigate the situation but in the end, I am always the one that has to pay for the damages. I am going to have to file a complaint with the Public Utility Commission and let them investigate the situation. I am also going to take this a step further and get a lawyer because this is the last straw and I am not going to take it anymore. I honestly feel as if someone is being lazy and just putting in any amount of number kWh they want and thin sticking it to my bill as well as others, trying to make a quick buck.

My electric bill always been from $168 to $200 on September and October bill. We had family members at that time. So when they put the new meter, my bill went up to $412. My bill went up to $144 only 20 days of use. Half of my house is off on the main breaker. I call the TXU company to come and read the meter again. They said, that someone came out and read it again.

I suggest probably the meter is defaulted. I would understand my bill going up 20 to 25 dollar more. I didn't have any Christmas lights on this year. Please help me. I live in a one story home. This home is only 4 years old. I bought it May 8, 09. I hope I hear from you. I appreciate very much. I don't mind paying for what I use. Thank you.

As you can check and see my record and this is very unusal to be behind and it is simple because there was no warning. As son as my 2 years are up. I will be changing companies. If there is a way I can get on a list to have a phone call or some way to know whent this happends I would gladly go it.

Bill is higher than it should be. We want TXU to: 1) Remove demand charges and give credit for charges since the problem was corrected from April 2009. 2) Reduce electric service rate to the power choice plan we contracted for.

I am on the average billing plan and cannot understand how TXU actually works this plan.

1. On June 2, 2009, I received a bill for a total amount of $208.00. I paid TXU $208.00 for my bill. Due date 6/1/09.

2. On July 24, 2009, I paid TXU $207.00, which was due on August 3, 2009. The payment from the prior month of $208.00 had been credited at that time.

3. The next bill is due 9/1/09 for a total of $435. I paid $207.00 which would have been the July bill (they never sent me a July bill). That has left a balance of $228.00 from the $435.00.

4. Today, August 19, 2009, I received yet another bill. I guess they are making up for the July bill they neglected to send me. The total of this month's bill is $447.00 and they have brought forth the $228.00 as a balance when it isn't even due as yet. As I mentioned above, this amount is not due until Sept. 1, 2009. On this particular bill, my due date is 9/9/09. There is only 1 week apart from the Sept. 1 payment until this Sept. 9, 2009 payment is due.

As I complained about this being their inital error, and they ought to give me some breathing room, they told me I could pay the $228.00 due on 9/1/09 and then the next week call in for an extention for the balance due of $219.00 (on the new bill). I told them I prefer not to do that because asking for an extention can cause them to ding my credit. The rep acknowledged this, but said I could do this since the payments are only 1 week apart.

I have been callin TXU for two month every week for them to send me a low income form. And each time they tell me that I will get it in the mial in three to seven business days. It has been more than two month. I think that they are discrementing against low income people. I would change to another prvider but they holding my deposite of 330.00 until terminate service and I'm afraid I won't get for a very long time if any. I have been struggling to pay my bill. Had to borrow from a friend because I lost my jog two month ago.

We received a ltr dtd 12/2/08 stating service at Richland Hills, TX 76118, acct. owed an outstanding balance of $51. If payment wasn't made within 10 days, it would be charged to our account. I have explained numerous times to TXU this account belongs to my brother-in-law and we should not be responsible for his debts. They say someone has called using my name and apparently my SSN and identified themselves as his wife or daughter-in-law. Since he has never been married these facts are untrue.

On 12/8/08 I discussed the matter with a service rep named Leslie who told me I based on the info my name would be removed from the account and I would not be responsible and that she would refer it to a supervisor. However, she did not document this in the computer. I prepared a letter documenting our conversation on 12/8 and mailed it to the above address. Our statement dated 1/9/09 for a rental property, bills us for the $51. I contacted Ashley 1/13/09 and she said they would not remove my name and I was responsible. Since I can provide a marriage license showing I am married.

They misrepresent what they are going to do when you try to resolve the issue - say one thing then do something else. Billing my account for someone elses delinquent account is fraud and certainly not CUSTOMER SERVICE. The damage is my time, effort, documentation, and account is messed up and the next step is they will charge late fees while I am trying to resolve this. This in turn ruins my very good credit history.