SunPass Prepaid Toll Program

I securely placed my transponder from view so it would not be registered, due to the fact that it was below the cost of the toll. I have not used it for months and come to find out I have a past due bill. This company is actually trying to collect twice for something it collected already. Now they are saying that the only way to prove it is with receipts.

I spoke with the manager and he mentioned, "We noticed you went through the cash lanes!" Well, I wonder why I went through the cash lanes?! Maybe it was to pay cash! I am certain if I was using my transponder, I would be going through the designated lanes to avoid waiting in traffic. SunPass is a corrupt institution that preys on situations such as this. They seriously need to be investigated and should have a class action suit brought against them.

I moved from the state of Florida in December of 2007. I received a bill in my mail in September of 2011 from SunPass, when I called I was told the Sunpass was last used in July of 2011. I tried to explain that I have not lived in Florida since 12/2007 and the customer service rep was rude and simply wouldn't listen. I suggested that they use the cameras they have to check the car and tag to see who the real person was, but she just kept repeating the bill was my responsibility. I refuse to pay for something I know is not mine.

I have a Sunpass. I went to a cash toll, because I wasn't sure if I had enough money on the transmitter to go through the express lane, so I paid the toll guy in cash. The toll guy didn't have a receipt to give me due to being out of paper. A few months later, I get a collection bill in the mail saying I owe 12 dollars, when in fact I should still have 6 dollars on my transmitter. So I called up, spoke with a customer service rep and the supervisor. They said I have to pay it. They informed me that I should have taken the battery out of the Sunpass, or put it into a plastic metal bag. So therefore, I am double charged for the same toll, because when I went through the cash lane, the arm bar didn't rise, so therefore in order for me to pass through it, I had to pay the toll, but because my transmitter was in my glove compartment box, it still picked up the signal.

I have an issue with this. First there is no on or off switch. The transmitter is one color only, so it makes it difficult to see how to take the battery out if I even tried. Next the transmitter has rubber suction cups on it, intended for me to put it against my windshield. Well, if I am driving 65 mph, they are suggesting that I either pull off to the side of the road, or take out the battery while I'm driving. That can cause accidents. Second of all, imagine if I am an 80 year old lady. How am I really supposed to take out the battery while I am driving or put it into a plastic metal bag while driving at 65 mph?

Next, if I am being charged for the toll, then the arm bar should have risen. The toll fee was more than the credits. If the toll gets me below my credits, the arm bar should not rise, which in turn means I have to pay the toll in cash, and therefore shouldn't be charged again for the same toll. Keep in mind that not everyone knows how much in toll credits they have on the transmitter, due to it doesn't have a running count. So therefore the state of Florida is double dipping on unknowing customers. I was told by the supervisor that I have to prove it to Sunpass that I paid with a receipt, but yet even on the policy book for Sunpass, it states that not every toll gives receipts. I want my credits back, and I want an audit due to Sunpass overcharging clients. Most people would just pay the small dollar collection, but this isn't right. This is a revenue bond that's illegally collecting money.

I was charged thousands of dollars in fines from the state of Florida due to "not paying tolls" when all along I had a Sunpass since 2006, which had a balance and is automatically refurbished when the balance is below $10.00. Sunpass has refused to assist in any way whatsoever. Many correspondences were sent and received regarding this situation.

We received a notice of suspension on our license for the citation along with citation **. These toll violations were in error. We have been a Sunpass EZ Pay customer since 2005, and there has always been a balance on our account because it is refurbished via credit card when the balance goes below $10.00. Rhere is never a zero balance.

We found out a couple weeks ago that our Sunpass transponder has not been functioning properly since 2006, not by Sunpass but from Miami County, when we received another suspension of driver's license for another erroneous unpaid toll violation. Sunpass was supposed to assist and obviously has not. We are not able to pay these fines and we are begging that they either deduct the tolls from our Sunpass account or let us pay the toll directly to them.

I am begging for their assistance in this matter. We never have nor would we ever intentionally not pay a toll. My husband is very ill and borrowing the money for these unjust citations will only put a further financial burden on us than we already have. Because I had to pay the fines in order that my license was not suspended, I was not able to pay my rent and was evicted!

We would greatly appreciate your assistance in this matter. We have filed many complaints against Sunpass for not letting us know that our transponder was malfunctioning. We also do not understand why we were never notified by mail from your county, along with the numerous other counties whom are charging us with toll violations or from Sunpass. We purchased this transponder in good faith that the Florida Department of Transportation was reputable. Had we any idea that this distress and financial burden could and did occur, we would never have done so.

trying to pay late balane 23.00. Sunpass said tocall the collection dept. I called 5 times all last week. recording says leave acc. #,name and phone #. I did to no avail. There is a time limit of 6-18-08 and a 1.00 problem turns to 168.00. this is racketeering at its best.

I've lost endless minutes of cell use. hours of trying to pay this debt with the added stress of consequences of future fines and penalties.