Southern California Gas

The gas company is charging outrageous over pricing. In December 2011 our bill was for $47.36. On the next bill due January 18, they charged $161.32. My dryer was not working. I did not use it. I did not turn on the heater. I can understand that the bill could go up for whatever reason but not because I used more gas than the month before. When I talked to customer service, the man said they were charging based on last year's amount of gas used. I told him not to speculate and asked for someone to go and read the meter again.

No one ever showed up. They sent me a letter letting me know that I had to pay the $161.32. I think that is unfair, especially since the economy is not the best now. I would like to know who can help us with this situation. We need the gas; we cannot live without it. They have to be told to stop speculating and read the gas meter correctly and do not charge by speculating the amount of gas used. I need for them to reduce the amount they are charging to what is fair.

Everyone, please oppose any expansion of Southern California Gas Company on the so-called 'Natural Gas'. They are no different from oil companies. These corporations profit over the people.

Had an outstanding balance, tried to pay it off but they couldn't find the proper account so I paid the one they could find. They assured me my service wouldn't be cut off then without a knock at the door, no sign on the door, nothing, they cut off my service the Thursday before Christmas.

Had my gas turned off about a month ago and had to shower with ice cold water in the winter for about a week plus. When they turned it back on, all I got was room temperature water. I called a second time to amend the problem, so they came over when I wasn't home and "fixed" the problem. I'm pretty sure all the repair agent did was take a ** in my bathroom because not a thing was changed. I called a third time today to complain about this problem and before I could fully explain myself the company rep over the phone got extremely rude and tried cutting me off at every word I said.

She claimed that the hot water not working could be a coincidence to another occurrence, but could not elaborate upon what such an "occurrence" might be. I don't know, but I see a direct correlation to hot water not working and heater problem. I've dealt with some rude people in my life, but this is ridiculous. Judging from the rest of these reviews it seems as if So Cal Gas Company requires a degree in insolence to get a job there. I'd give a negative 5 stars covered in **, but the above option requires that I give at least one.

When I woke up this morning, my gas was off. I called the gas company and they said yes, they came to turn it off per my appointment. I told them I never made an appointment and that I was not made aware that they were going to do anything. They were not able to explain this, they only scheduled someone to come turn my gas back on during the day when I was not home. When I returned this evening, I found that the gas person left my oven on and my apartment smelled like gas. The oven and stove do not work now. I called the emergency line but the woman on the line said it was not an emergency and that I would have to make an appointment to have my appliances turned back on.

Southern California Gas provides unacceptable customer service. They are not able to return to reconnect gas service for 5 full days in the middle of winter and offer no alternatives, recourse or solutions. They allow you to make a "comment only" complaint that will not go anywhere and do not have an internal Consumer Affairs department. Their only solution for me was to "switch to propane". Their claim is that it takes a long time to complete each service order. So knowing that, they should have an adequate number of field employees to fulfill their customer's requests in a timely manner. Leaving customers without heat in winter is unacceptable.

Having only one company deal with all the gas is kinda retarded. I mean, come on, having to wait weeks to turn on service is just wrong. The rep wasn't very nice, very rude. Could this system be more wrong seriously? Lets put people out in the gold and be very rude about it.

The gas company discontinued the service on November 3, 2011. I called to reconnect and I paid the amount due to have the service back and they told me that they will be here the next day, which was on November 4, 2011 between 8 am - 4 pm. I was here in the morning, but I had to step out to pick up my daughter from school at that time, that's when they came. As soon as I got home after 20 minutes, they left a note. And I called to the company because I have two kids, one is 17 months and the other is 10 years old and they told me that they can't do anything until Monday or Tuesday because they were booked already. I explained to them that I have my kids and I really need the service back, but they just said that it was inconvenient and they cannot do anything.

We don't have money to be buying food during the weekend, and I have a baby and a 10-year-old daughter.

The gas company has poor customer service and many incompetent employees. I moved from my apartment with 6 years of service and transferred service to my new bought house. I gave notice of my temporary mailing address and PO Box while I was transitioning into the house. They said that they sent a final bill of $7.00; however, I never received anything and paid a final bill of $13 when closing the account at the apartment. Also, I never used the gas because the old heater never worked and everything else was electric. The bill with some minimum service monthly charge, they send it every 6 months.

When moved into the new house, I called and had a lengthy conversation with a representative at the gas company and they had a hard time setting up service because the gas meter was new there. They finally said that they got it set up in my name; however, I didn't receive a bill after months went by. I received a notice on my gate that they tried to read the meter and they never rang the bell at the gate but marked down on the notice that they will estimate the bill because the meter was "blocked by a car", which is not the case.

I called and the Gas Company had on record that the house was vacant but said that the field serviceman probably didn't come in because they had notes that the prior owner had 3 large pit bulls. This is not the case either, as the previous owners, whom I bought the house from, were the builders that re-built the house and they had no pets at all. The field serviceman did not want to do his job.

Now, the gas company is saying that they will charge me for service from 6 months ago, when I moved into the house, and a $55 deposit and $25 new service fee. They said the $55 deposit was due to my unpaid $7 final bill at the apartment (the bill I never received). They were very defensive, saying that I may have never called, and 2 representatives told me, "We all forget sometimes."

Also, one representative said that I never left a forwarding address when I left the apartment, and the other supervisor said he saw a PO Box that I left when I called to discontinue the service. I never received a bill. He said the $55 deposit remains, and there is nothing he can do. He said it doesn't matter if it was their mistake or mine, continuing to tell me that we make many phone calls when we are re-locating. They don't take ownership of their mistakes, knowing that I kept records and know the lengthy conversations I had with them.

I experienced horrible service from Southern California Gas company. They are very rude. The attitude one gets from the "customer service" is a very sad experience. My gas was turned off when I was on a vacation out of the country. It was paid and I had to call the next day because it was too late in the day to have a technician come out and make an appointment. So, I called the next day to set up a time a tech could come out. They told me I had to wait 7 days and that it was the earliest! If I did not like it, I did not have to have them come out at all. Imagine that! I guess the Southern California Gas company could care less about the needs, service, and customer care.

I had made payment arrangements on or around September 23, 2011 with Ms. ** for the 1st payment that was received while at the said property. This statement was mailed and dated September 9, 2011. With a previous balance, unpaid amount due now indicated $398.61. On October 3, 2011, I spoke with representative Jennie ** to see if I could get a payment arrangement as the check I was expecting had not arrived. Ms. ** indicated that the field representative was scheduled on October 3, 2011 that day to come out and collect the $343.68 or the service would be disconnected.

I asked the Gas Company Rep. Ms. ** why the bill was so high because we had a gas leak at the outset of the service from the stove. I was informed that this was an old bill that I was being punished for in attempts to collect from a 5-year old account which is a violation of The Fair Credit Billing Act (15 U.S.C. 1601) inaccurate and unfair credit billing.

Waiting as instructed by Ms. ** to make payment as field representative never showed up to the apartment unit to collect payment and left no notice from company as relates to proper representation is burdensome, annoying and unfair. On October 4, 2011, I spoke with Ms. ** 7:26AM and explained I had taken off work and waited until 2:05PM and the representative never showed for the payment. Ms. ** further informed me that the Gas Company noted his disconnection time on the property was at 1:00PM. I explained that I waited all day as Ms. ** rudely attempted to see if I went to the restroom or attempt to see how she could establish negligence as I affirmed my wait by the door and the phone as 24-hour security always give notice on entrance of property.

Such actions infers the company came in because of the association and the affiliation of the representative was to disconnect without notice and prejudice to not allow due process to take place in respect to collecting the payment that the customer bargained for. Non-payment of clients obligation should be forgiven, gas service should be restored, proper payment arrangements should be granted with fairness without prejudice, and the damages from missing a day of work and the time frame of restored services as an asthmatic and a diabetic residing in the home with respect to proper nourishment would not have suffered that day in that way had the negligence was not a factor in customer service.

Please provide your intentions with respect to this letter on your company's letterhead. Claiming damages in a sum total of $100 daily for 3 meals and proper nourishment with said medical condition provided herein, from 10/03/2011 until just and fair payments are released with the $100 for the day that I missed to be able to meet my obligation as ** advised me of proper policy was for the representative to ring the bell and attempt to collect without prejudice.

Nekole **

I got service turned on after being a customer for 12 years at my old place. The new place has a stove for gas and that's it. I got my first bill and it was $70. I called for an explanation because the bill was not broken down for the charges and they claimed I owe them a deposit and a connection fee. The phone operator was rude and basically non-helpful. I couldn't generate a $70 gas bill in two years at this place. They claimed that they explained all of these when I called for the hook up, but they didn't because I wrote everything down and none of this was explained. I ripped out the gas stove, sold it and replaced it with an electric one. I will never deal with these ripoff artists ever again.

I am writing this message on behalf of my grandmother. I am not sure whether there is anything that can be done, but I figured I would check around. My grandmother just rented a home and the home had a lock placed on the gas meter, one which only the gas company can unlock. The gas company is "unable" to turn her gas meter on or accommodate her needs for a week. She is now going on her fifth day with no hot water to bathe or gas for cooking her meals. I have had to skip days from work now to accommodate her needs.

I tried to contact the gas company and I spoke with the manager, Ms. **, but she maintained and asserted that absolutely nothing can be done. My grandmother has a series of medical problems such as diabetes and high blood pressure, as well as glaucoma, and is in no condition to fight for herself. I am not sure what can be done, but this just does not seem right. It is unfortunate that the private-public agencies maintain a monopoly over services.

This is a terrible monopoly company of people who simply do not care, and do not bother with pretenses of caring.

I waited over a week for my scheduled service request for my oven. Their technician did not bother knocking on my door or ringing my doorbell. I know this for a fact as the door hang was on my knob five minutes after I had gone outside to move my car. My apartment is small. There is no margin of error for missing a knock.

I refuse, as a single female, to place a key under my mat for a stranger to come in while I am home. I called, and both male employees state that they are sorry that I missed the knocking. To which I restated their employee did not knock. To which they respond they have a very heavy work load, they are sorry again that I missed the knock and that they could have someone out in another week.

Someone isn't listening. Maybe their work load wouldn't be so heavy if they'd do their jobs correctly, Mr. **. So, Mr. **, thank you for your condescending words spoken in a polite tone. You and I both know that you did not help me in any way and never intended to. For that, you earn a letter of upset, which I'm sure will end up in a circular file located beneath the desk of some other "professional" who could also care less.

If there were any other option for a gas company, I'd take it. As is, I'm considering going without gas. I'd really rather save my money than give it to a company who could care less about its customers. This isn't exactly an isolated event. Hop on Yelp, it's the same issue over and over.

I'm saddened that though we complain, we don't know what to do about it. And we have no help.

I used to be on automatic bill payment. I closed my bank account, missed 2 payment so my gas got turned off. So far my fault. I called the gas company, they told me to make a $205 payment and that will bring my account up to date that is a $50 deposit and reconnection fee for $16 being my fault not making a payment on time. I was ok with it. I explained to her that I'm not around mostly so please put me back on automatic payment so this wouldn't happen again. She took my new bank info and assured me that I'm fine. Next month my gas gets turned off again, another $16 reconnection fee. I called them back asking them what is going on, I'm on automatic payment, he told me, "oh sorry, yes, I see that you wanted to go on auto-pay, but since your account isn't current it didn't kick in yet." I couldn't believe my ears. I told him but I made a $205 payment and I was told I'm current.

He said, "oh well, you were current but the next months bill went through a few day later." I said but I was current when I made a payment. Oh, yes sorry you have to stay current until the next cycle. What? Can you turn my gas back. Yes I got an appointment for 6 day later, so had to for the second time live without gas for a week. Supervisor comes on the line and told me oh, we've had this misunderstanding a lot. Some of our reps don't know they should explain this issue. They know we don't have an alternative gas company so they play their little games without fear of loosing a customer.

I called on 12/3/09 about the gas leak. The rep came out and said he couldn't find a leak (my gas bill had gone up by 50%). I have had several other people complain about the smell of gas. I asked him if he could smell it, as I could. He wouldn't say. He used an electronic device that should detect a leak and registered nothing. He took a bottle that had about 1/4" of water in the bottle, he filled it up with water from my hose and sprayed looking for a leak. (didn't add any soap to bottle).He said I didn't have a leak but would call for another person that could check for a leak under the concrete. (may have come out, I didn't see them). I received another gas bill that was very high.

I went to the meter and still smelled gas, made a mixture of soap and water. I found a leak at the clear cover over the meter dials. I called So. Cal. Gas again. Another representative shows up and checks for leak. I sprayed the area and showed him the leak. His electronic device sounded off immediately. As we were talking, he said the electronic devices are calibrated every 30 days. He stated some of the devices work better or seem more sensitive that others. When done changing the meter, he did what they call a clock test (mark the meter and make sure nothing is running and see if the reading changes); all was good.

First reading after changing the meter showed 36 therms used for the first 16 days (old meter) and 20 therms for the net 16 days (new meter). My concern is the unsafe condition I was left with after the first service rep came out. He not only didn't find the leak, he never did a clock check as I stood and watched all of his actions.

My gas was turned off for non payment, on 1/25 (Unfortunately I was a victim of downsizing and yada yada yada, I'm sure you've heard the rest.) Well, I got the money the next day and wet to pay my fee's plus late fee's, plus fee's to re-connect! $333.50 total! I'm a single mother/grandmother to boot! But okay, we need gas! So, I had to pay! Well, this is now Feb 2nd, and we still have not gas!

My granddaughter already has a cold, it reaches freezing degrees where I live! And with this hardship, they totally and blatantly said, Oh well! I had to wait till the 3rd! I don't understand how they can sure come and turn the gas off in a day! But to have it turned back on, I have to wait 5-7 days! In the middle of winter! Is there any other gas company I can use besides these? My 3 mos old granddaughter is getting sicker by the day with no heat!

I qualified for weatherization and my heater was no good. So the third party vendor they use came out, took out my old heater, and just set my new heater in the hole. They didn't connect anything and said they would be back the following day to put in the custom vent. The next day came, nothing. I called and was told they would be out before the end of the day, so I waited and nothing, no call no show.

So I called again at 4:45 on a Friday evening. Of course no answer so I left a message, not nice of a message. So since I won't be home on Monday, my husband has a doctor's appointment in LA, I will have been without heater from Thursday to Tuesday. That's even if they show up or call on Tuesday. It's not just my husband and I. I have 4 kids, too. This is a health hazard for us to be without heat. I called the gas company and she told me we have to live with it until Monday morning when they get back in the office. We have no heat to stay warm. We could die if the weather gets too bad.

I requested from them 2 weeks ago that they do a survey on my new premises. It's a commercial building with an apartment on the back. They said that I have to pay commercial rates until I get the survey done and I will NOT be reimbursed. So now I have to wait till I get the survey done. Well the day comes around and my Landlord and the Gas company are suppose to meet at my building, well that falls thru and nobody calls me. I go to call them and find out what happened and I want to connect the heat in my apartment and they said I have to wait 1 1/2 weeks before they can get out there again. Are they insane? I have 2 young children that need heat and they want to drag this out over another week. I am so disgusted and it's not like there is another company that I can use to supply me heat. Being held hostage for some heat that I pay for...Absolutely Appauling!

When you try to call the Gas Company the automated voice system says, " we are sorry but we are too buy to take your call now" If you don't choose an automated respose sytem from the menue they will tell you that they are going to disconnect the call. I pay for my service and part of that service that I pay for is to be able to speak to a rep during business hours.If they are not going to take calls then maybe they should change the business hours.

I received an incorrect gas bill in the amount of $187.60. There was a gas leak. They replaced the gas meter. They also reduced my bill slightly however my bills normally run $7.00 -8.00 per month. I would like SCGC to correct the past billing issue on my account. I am a single 87 y/o elderly gentleman, I could have not generated a bill for $187.60 in a single month.

On April 14,2009 my digital phone contract was terminated in error by ACN. They charged my debit card account $161.61. I called them on the April 14th to point out their error. ACN customer service admitted their mistake and said that they would put my case. I called them on April 15,2009 to complain about them taking $161.61 from my account and they informed me that it would take 7 to 10 days for the charges to be placed back on my credit card account and tried to blame the bank on not posting the return to my account.

Subsequently, I placed a final call on the 25th of April in which they again informed me that I was misled and that it would now take 3 to 7 weeks to have the monies returned. They also said that they issued a return order on April 21,2009 and again said that the bank would take some time to post the monies to my account. I informed them that they were just not being honest with me and that my phone is still not in service.

I have contacted my bank credit card department to file a complaint against ACN charges and informed them about the hardships that I am experiencing.

I have been laid off my job for the pass ten months and I have been late paying my gas bill, but I do pay it,, well I paid SCG 48.oo on my bill and I was told that they added another 50.00 extra to my account due to me not paying on time. I told the supervisor I can not pay on time do to my situation and she told me oh well they have the right to add any fees they want to and I have to deal with it, I am in the RECESSON it's HARD I'm a single mother and I don't have any extra money coming in. I think its WRONG to continue to add a fifty dollar fee just because your late I ask do they only charge me she yes cause I'm black and to make it harder for black folks I was out done she would not give me her name and can not pay no 207.47. My bill always no more then 30.00 to 40.00 and they treating me like this,, I refuse to be treated like this please get to the bottom of this for me.

I want a Apology and I want that fee taken off I want to be able to get a extention and break my balance into acouple payments were I can pay down the balance I really owe and give me information to what company help consumers pay they bill for them I here they give info but they did not give it to me how mean..

On 12/24/2008 I sent some equipment back I was to get money back that they charge me for Three different time since 12/24/2008 I have talk to someone in this company these people say that they would reimburst me $91.00 within 5 days this been since December 24,2008 and I have not received the money as of today the phone is not working and they say they can't send anyone out to repair it I have tried and also the person who sold me the produce have tried to assist me in this it don't work and every month they take monies for my account please help me solved this problem and for this business to send me the money they owe me put it back in my account

THE TELEPHONE NUMBER THAT I RECEIVED FROM THIS COMPANY DON,T WORK THIS IS NOT A GOOD COMPANY. PLEASE HELP ME CORRECT THIS PROBLEM. I sent the equipment back to these people on 12/24/2008. IT WAS DELIVERED AT 12:30 PM IN MIAMI fL 33172, THEY KNOW THAT IT WAS DELIVERED BUT YET STILL I HAVE NOT RECEIVED MY MONEY.

A customer got unfairly overcharged and ACN argues it was a fair deduction. We all the proof to show he was unfairly deducted 136 dollars. Need as mediator to dispute deduction.

Customer is on a fixed income. Physical disabled.

However, when I received a second bill on 9/02/08 billing for the previous month and also service from 7/28/08-8/28/08 for $100.06, I realized there was a problem. Therefore, I called ACN and Verizon, my new provider via a 3 way conference call to resolve the issue.

Candie of ACN provided me with a case #7296875 and advised me that the termination of service had not been submitted to them. Candie then confirmed that my service commenced with Verizon on 6/24/08 and stated she would sumit the termination of service back dating the order to 6/24/08. I was satisfied that this would resolve my problem. On 10/02/08 I received another bill for the prior balance of $100.06 and current charges for 8/28/08-9/27/08, totaling $150.69. I called ACN and spoke to a Supervisor in Customer Service named Angela, who explained that the service was indeed terminated effective 6/24/08, however no one thought to terminate the billing for my account.

Therefore I was being billed for service which I no longer had. She stated that she would resolve the problem and that I should not receive another bill as my account would be credited the $150.69. Much to my dismay, on 11/03/08 I received still another bill with late charges totaling $152.24 and the very next day I received a final demand letter threatening to send my account to a 3rd party collections agency. When I called customer service I was told that I should ignore the letter by Patrick as he could see where the problem was and that a he would put in an request to apply the credit to my account. I was also assured that my account would not be sent to a collections agency and my credit would not be adversely affected.

On 12/4/08 I received a phone message from RMI Collection Agency, seeking my payment for the outstanding balance on my ACN account. I again called ACN and was advised by another Customer Service Manager, Mark that he would put an order in for Billing to manually credit my account back to 6/24/08 and also pull my account out of collections. I was assured that the matter would be resolved within 3-5 working days. I will follow up with a call in a few days to see if indeed the account has been credited and this nightmare can finally be put to rest.

At 10:00 p.m. Nov. 02, 2008 I reported smelling a gas leak. I was told that a technician would be out the next day between 7am and 12 noon. I questioned the delay and I was asked if I heard a hissing noise (at the time I thought the leak was at my stove) and I said no. So again I was told that a tech would come out the following day. I awoke to a stronger smell of gas at 5:30 am and I called again and I was told that I was on the schedule already and that I needed to wait. At 7am I went into my back patio to lower an umbrella that blocked the area behind the wall where the stove backs up to and I was overpowered by the smell of gas. I felt dizzy but the gas tech was on his way so I was told.

He arrived after 8am and told me that someone needed to take care of this right away and that I should have been more insistent and dramatic. It was a ground leak and because of the way they map out meter locations I had to replace the gas line. I did to the tune of 2700.00.

My complaint is as follows: I just received my bill and it showed that the usage had more than doubled last month and I haven't even seen this month. My first issue is that with a combustible product such as gas the consumer should be notified of a sudden change (I have lived here for 14 years and it is a townhouse) credit card companies can manage an unusual usage alert but the gas company states that they can't. Secondly I asked for an adjustment on my bill to my average consumption level and I was told that they don't do that. Apparently the only thing that the gas co. is willing to do is collect $. Any other business would go under if they didn't back their product and moniter its safety.

So far this will cost an extra $40.00 but I haven't seen the bill for when the leak broke to the surface. I paid $2700.00 to replace the gas line from my patio to the meter. Smelling gas before it became noticeable for a least a month I don't know if that is a problem. I was just very dizzy after I walked outside the morning of Nov. 3, 2008 and smelled the gas in the back patio.

I purchased my cell phone on 6/5 w/ ACNwireless.com. At the time of point of sale online it asked if I would like to purchase "device protection plan" for $49.99 for 12 months for my cell phone for damaged/stolen/lost phone. I contacted the company and asked what happens w/ the insurance after 12 months, they said I would need to notify sprint to add their ins to plan. I contacted Sprint and they informed me the same. Now 90 days later I view my act online w/ Sprint and it does not show I have ins. I immeditly contated Sprint and they said no insurance but to provide ppwork to their local store. The ppwork I have is for joinncoa.net who is the 3rd party company who holds the insurance. I contacted NCOA and they are impossible to get anyone on the phone. I emailed and w/ in 4 days someone calls me and says it's not INSURANCE, but a protection plan.. what ever that means.. then the rep tells me I need to send my phone in w/ out a loaner to have it repaired and it would take 6-8 weeks.. but their site says 2-5 days. I run my buisness through this phone and can't be w/ out a phone. I contacted ACNwireless directly and they can't help me. If ACN said the phone was not covered I would have immediatly contacted Sprint to have the insurance added for $7.00 a month. Now Sprint has a 30 day time frame and it's too late for me to add it.. and the sprint rep says I was given wrong info that I could add the insurance 12 months later.. so now I'm screwed, I can't ever get insurance w/ Sprint unless I cancel w/ them. ACN and NCOA has caused mess and I need this resolved ASAP.. this is costing me valuable time and money

This is just another warning to stay away from this company. I have had 31 days of service. The service was totally useless for my needs. The net result is that I have had the service for 31 days, and I have been charged $165.00. They have increased the disconnect charge twice in 5 days with no notification. This is just a notification to any consumers out there: STAY AWAY FROM THIS COMPANY. THEY SPECIALIZE IN TAKING ADVANTAGE OF CONSUMERS. Their contracts are written so vaguely, the average consumer has no recourse. Yet ACN will have a recourse of threatening to send the account for collection and damage your credit. Please, stay away from these salesmen for your own good and piece of mind.

I have had 31 days of service and paid $165.00. Not only that, but ACN bills you in advance. I was billed $30.12 to cover the upcoming month. I canceled the service 2 days into the cycle. I paid for the next 29 days of service but was threatened with collection if I did not paid the $59.39 cancellation fee IN THE NEXT 20 DAYS. I could not even wait until my pre-paid days were used up. PLEASE STAY AWAY FROM THESE PEOPLE!

A very pleasant representative from ACN Digital phone service presented me with the opportunity to greatly decrease my monthly phone bill. I was offered a $23.99 per month bill if I had a DSL computer link. I told the rep that I had Verizon FIOS and will ACN still work with this system. I was told that ACN was not sure but if it didn't work, I would get my money back with the return of the equipment.

Therefore; on 1/12/08 I submitted my credit card and was charged $23.99 recurring monthly fee, $1.99 regulatory fee, $4.00 tax, $29.99 activation fee, $10.99 shipping and handling and $5.13 tax for a total of $76.99. I was paying $65.00 for Verizon so I assumed that I could easily recover the money in a few months. My activation date was 1/25/08. I waited until the actual date because this was the only day I could find out if the service worked with fiberoptic cables.

It not only didn't work but I also found that if you live in more than a one level home, you had to carry the phone around with you. My home has 3 levels. Only one phone would ring. I called to inform ACN that their system does not work in my home and requested information about returning their equipment and was told not only to keep it but there also was a $39.99 cancellation charge. The total money charged will be $116.08 and no refunds.

I said that I took the service on condition that it worked. ACN said that they offered a 3 day cancellation grace period from the date of the order. I reminded them that I couldn't cancel until the service started just to see if their equipment worked with fiberoptics. I had to wait until the service was activated. ACN says that is not their concern. I then said what about the $23.99 for one month service that was prepaid. ACN says contact them when the service stops and they will see what they can do. ACN also said that it will take Verizon 2 to 4 weeks to get my phone number back and most of the $23.99 will have been used anyway. After contacting the local ACN representative, I found that she had also been lied to. She was told that I could get my money back if the service did not meet my needs or not work with fiberoptics.

The gas to our apartment unit was turned off for no apparent reason. I was not aware of such thing as an earthquake safety shut off feature. I have never seen or have dealt with a gas valve in my life. The guy from the gas company told me that my only choice is to pay $64 to have the gas turned back on. It has already been a week since we discovered that the gas got turned off. We have not been able to cook at all.

Out of desperation, we agreed to let him turned the gas back on, not knowing we could've done it ourselves. We were told that tampering with the gas valve is a felony. It is only until days later that I found out from talking to the apartment manager and my co-workers that it was actually something that I could've easily done by myself.

I called the gas company and complained to them, hoping that they may waive the charge. The superviser over the phone was unhelpful, nor apologetic about what happened. I felt mislead and tricked into paying an amount that was completely unnecessary. I don't know what to do?

I have an outstanding $64 bill that I have to pay off. I feel cheated.

I have service with this carrier for approximately two years. About a month ago I started getting no dial tone and was unable to use my phone. I contacted them to report this problem and they advised me after a couple of days that it was Bell South's problem. They had Bell South come out and Bell South called me to tell me it was ACN's problem. Back and forth with both of these carriers to find out who was at fault and finally I had to pay for a service technician through ACN to come our and tell me that it was my inside line it was Bell South. We then had a Vendor Meet with both carriers and Bell South showed the ACN technician that it was inside. ACN is continuing to charge me for service I do not have and the ACN technician advised me to go back to Bell South because he would not be able to handle my problem. I have tried to resolve this in an amicable manner but have had no results with ACN. They do not care that I have no service and they keep sending the same moron for every service call. I don't know where the problem is but I am in the middle of this and want my phone line fixed. I believe that ACN should not have charged me service for the last month due to their incompetence in sending out technicians that don't know what they are doing and have still advised me to go back to Bell South.

I moved in August. I kept getting a letter saying that I have a credit of $17.99 on my phone bill since I moved. Well, I never got a check. I sent them a letter and got another invoice in December showing a credit of $17.99. It is now March and I still have not received a check. The customer services for this company is not reliable at all.