Complain about a product or service

Southern California Edison

Nicole of Montclair, CA November 11, 2009

About 2 months ago our home was hit by a driver who fell asleep at the wheel. As a result, she hit the electical post outside our home. Insurance covered the damege on the outside. Well about a monthe later we started experiencing plumbing back up. I have since had 2 different certified plumbers out to my house. They have proceeded to dig a 8 ft deep hole in mty front lawn leading out the the main sewer line under the street. It is there expreseed concerns that when S.C.E put in the new electrical pole, they crushed my main sewer line. I have since contacted Southern California Edison and nothing is being done. I have been without the use of my house now for two weeks, and still have raw sewage in my bathub, and shower. The plumbers cannot finish the job as the pole can become unstable as the would need to dig further into the street, which is owned by the city. I am desperate as this has completely wiped out my saving, and still no awnser for SCE.

mike of san pedro, CA November 11, 2009

On or about 8/27/09, i had a power failure and immediately after my power came back on, my computer printer was making a loud noise and has since been inoperable. Mr. l said that out of over 800 customers who experienced the failure, i was the only one who submitted a claim in my area. also, he said that other items in my home also would not have been working. So, because i only had one item destroyed by the fire and i was the only complaint from this area, the denied my claim for reimbursement.

Hannah of Winona, MN November 5, 2009

From June of 2008 until March of 2009, I was told my Edison account was "under investigation" at the following residence that I occupied. This investigation was presumably due to previous tenants who lived there. Edison would not give me a bill during this period of time, and as they have documented, I called several times and on a regular basis asking for one. At the end of February of 2009 when I called again to ask for a bill and about the investigation, I was told that the investigation had been finished. I specifically asked if I would now get a bill for the charges of the previous 10 months. I was told I would not, and that my account would be reset to 0. Edison claims they have no documentation of this call.

Not long after this I received a bill in the mail for 1,071.82. Not only was this a breach of their promise (as I was told that I would not owe anything for the time I was investigated), it was also a clearly inaccurate amount to charge for energy in a studio apartment over a 10 month period of time. Over this period of time I asked for information as to how much any of these charges might be and was given none. I believe that Edison should stand by the word of their employee, who stated that my account had been reset. Also, I believe they should honor the fact that I sought to obtain and pay my bill several times over the 10 month investigation period.

In the last couple of months, Edison has reduced the bill in question to 404, and sent me a letter explaining that contrary to their previous findings in the investigation, the meters had been crossed. I simply have no way of knowing whether this charge is an accurate amount at this point, and do not believe it's fair for me to be paying this bill. Date Problem Started: 6/17/2008. Amount in Dispute: 404.

mary of altadena, CA November 2, 2009

I had just returned from the Hospital with my elderly father , The van door and the House door were still wide open, both of my arms were busy helping my Dad. I saw the Edison man come up and I assumed he was reading the meter. Much to my Suprise he had turned off the electriciy !? There was No warning, he said nothing, this man jumped in his truck and sped away. We had no idea what was going on . I called Edison and they said they did not receive a payment. I had to pay a large deposit and a reconnection fee, even though the payment had been sent. I checked with the Bank and The Check had been cashed!..it was torn as though it had been caught in a machine.??

Now SCE is holding 2 payments 65 each, a reconnection charge , and a 190 deposit ( yes we had to put up 300, alot of for an elderly person on SS) till they figure out what happen. This was a mistake on their end and It is a disgrace how they handled it esp with elderly people living in the Home. , I just love loaning Huge Corporations Money interest free. Something must be done to make this Company take responsibility . We have owned this Home for over a decade and have never had bad experiences with other Utility Co. May i suggest to others that they call California Utility Commission, Write to the Editor of your Local Paper, Call the local news stations, ask the Media to Assist You, and Telephone you City Council, and your area House Rep.

Mercedes of Inglewood, CA October 21, 2009

This is a very very extensive, challenging, and very unfortunate circumstance. This complaint is going to require someone who is very detail oriented and very organized to be able to resolve this issue. This issue is in regards to Mercedes H. who is the owner of the property located at 11015 S. Inglewood Ave, Inglewood, CA. 90304. Mercedes is an 80 year old senior with a chronic illness (cancer) she is lying on her death bed the only income she receives is her social security and she rents a room to a person to be able to keep her home. In 2006, Mercedes was approached by a man from Edison that slapped her with an 8,000 bill. The guy said that this was due to an issue that had occurred about 3 years back.

Mercedes not having any money emptied out her savings account and paid 5,000 out of pocket leaving her empty with NO MONEY. Then the balance (without checking her financial status) they put her on a payment plan for the remaining 3K balance so she was paying 220.00 a month then they decreased it to 110.00 because she begged them to. Recently, she rented a room to a friend and that friend of hers NEVER authorized to put the bill under her name. Her friend's name is Mercedes A. For some reason they transferred services under Mercedes A.'s name. this account is separate from the 3K account.

So Mercedes has been in and out of the hospital (we have that documented). She missed a few payments BUT made them! So then they decided to disconnect the lights JUST BECAUSE WITHOUT NOTICE Yesterday 10/20 and demanded 1,000 dollars up front which she did not have! She had to ask her sister for 1,000 dollars.

After that was paid they did not turn on the lights for her. The have been abusing of this elder. All the while everytime she calls for assistance they tell her that she made a fraudulent transaction. Well, we are ready to file a HUGE law suit because of this issue Damage Resulting = Mercedes is drained she has no MONEY she is a senior, 80 years old, with cancer, lying on her death bed. No capacity to do anything. Also at some point in time they transferred the bill to my husband's name David S. Because of this we had to bring Mercedes to live with us until this is resolved.

Mercedes of Inglewood, CA October 21, 2009

This is a very very extensive, challenging, and very unfortunate circumstance. This complaint is going to require someone who is very detail oriented and very organized to be able to resolve this issue. This issue is in regards to Mercedes H who is the owner of the property. Mercedes is an 80 year old senior with a chronic illness (cancer) she is lying on her death bed the only income she receives is her social security and she rents a room to a person to be able to keep her home. In 2006, Mercedes was approached by a man from Edison that slapped her with an 8,000 bill. The guy said that this was due to an issue that had occurred about 3 years back. Mercedes not having any money emptied out her savings account and paid 5,000 out of pocket leaving her empty with NO MONEY. Then the balance (without checking her financial status) they put her on a payment plan for the remaining 3K balance so she was paying 220.00 a month then they decreased it to 110.00 because she begged them to. Recently, she rented a room to a friend and that friend of hers NEVER authorized to put the bill under her name. Her friend's name is Mercedes A. For some reason they transferred services under Mercedes A name - this account is separate from the 3K account. So Mercedes has been in and out of the hospital (we have that documented). She missed a few payments BUT made them! So then they decided to disconnect the lights JUST BECAUSE WITHOUT NOTICE Yesterday 10/20 and demanded 1,000 dollars up front which she did not have!!!!!!!!!!!! She had to ask her sister for 1,000 dollars. After that was paid they did not turn on the lights for her. The havve been abusing of this elder. All the while everytime she calls for assistance they treat her like shit and tell her that she made a fraudulent transaction. Well, we are ready to file a HUGE law suit becasuse of this issue

B. of Palmdale, CA October 21, 2009

I mailed my payment two weeks early. On October 15 they cut off my service claiming they did not receive my payment and stated they were going to charge me an 80 deposit. I was furious because I know I mailed the payment. So that day I went down payed the outstanding balance plus a 20 reconnect fee. The very next day the original check that was mailed cleared my bank account. 4 days later the second check cleared my bank account. These guys deliberately held my check so that they can charge me an additional deposit.

Today I called SCE to demand an explanation and I couldn't get past the extremely rude 1-800 lady "Tricia" to get to a supervisor. Even after she admitted that they "received" my check in their system on the day they disconnected my service. Which leads me to believe that someone in their employ held my check on their desk without entering it into the system. This is the second time they have done this and I believe this is a scam from this particular utility company. What can we do to stop them?

Jeff of Irvine, CA October 9, 2009

I have had a running dispute with Southern California Edison for 17 years. I own a 1800SQFT home in Irvine - my typical Edison bills are in excess of 700/month during the summer - with some months exceeding 1,100 (this equates to over 4,000kwh/month)...my neighbors usage is under 1,200kwh/month (large house, less efficient).

We have filed numerous complaints with Edison (as well as one with the PUC) - we have also taken steps to cut our usage - including installing Solar. We have REPEATEDLY caught Edison estimating our bills (NO METER READ)or mis-reading. There are MUCH more details that I would like to share - as I am not getting any support from the PUC, I need an advocate.

Zahir of Riverside , CA October 9, 2009

Just moved into a house. Tried to turn on the electricity but found out there was a hold on the house because the last owners didn't pay their bill. It's been a week since I moved in and I still don't have power, the customer service center is no help! My house is being investigated because someone else didn't pay their bill. Why should my son and I be punished for someone elses mishaps! This isn't fair! Edison reps are no help! I have to stay in a house with no power because the last owner didn't pay their bill! I can't believe this is happening!

Dao of Santa Ana, CA September 15, 2009

I have been having trouble paying my SCE bill in the last few months due to job and income level change and financial hardship. I've requested SCE to extend payment only once last month and this month, they decide to hit me with a 90 mandatory deposit bill in order to establish credit with SCE. I already have a hard time paying 15/month let alone pay this 90 deposit. They will disconnect the service if not paid by 9/14/09 which is TODAY!

I've written them a letter asking them to reconsider and I made an agreement to make my monthly payments on time or before the due date going forward. However, I'm afraid they might not accept. That's why I'm seeking your help. Can you help? Any assistance is greatly appreciated.

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