Southern California Edison

Our business was supposedly billed at a wrong multiplying factor due to SCE's error. Upon changing to a new meter, we were informed that Edison was re-billing our company back three years in the amount of $188,000. I tried to contact Edison to discuss, and they turned me back to our account rep who was nothing more than a lackey. We have continued to pay the current bills promptly, while the extortion is being disputed. We have now received a disconnect notice that demands the full payment. Nobody at Edison will assist in negotiating a settlement, or even payment options. Now I find that they are almost above the law for their negligence as any type of dispute must go through the CPUC which consistently sides with the utilities. Even to be heard by the CPUC, we need to have paid the full amount. This is ridiculous for something that we had no knowledge or part in.

I suffered an 18-hour service interruption by Southern California Edison a month and a half ago, which included a middle-of-the-night surge where the electricity came back on for a minute and went out for another 10 hours. That blew out the motor in my backyard fountain, which was working fine beforehand. I filed a claim with Edison after shelling out $238 for a new motor. Edison finally responded to the claim and is refusing to reimburse me. They say they can't guarantee no service interruptions. Never remember claiming I expected that, just would appreciate reimbursement for something they damaged during their repair. What's the point of the claims process they have if they confirm everything is accurate and then just refuse to reimburse?!

At the start of last year, I was a single person living in a 2-bedroom apartment in Buena Park, CA. This was one unit of a fourplex. On January of that year, the tenants of the fourplex (including myself) were notified that the landlord had lost the building and that it was being foreclosed on. While we were all current on the rent, we would all be evicted so the bank could remodel and sell the fourplex. We were given till April 15, 2011 to move and would be given a cash bonus if we left the unit in a clean state. I had moved completely out the apartment by the beginning of April (I was moving out of state).

I called Southern California Edison at that time (beginning of April) to request my power be turned off on Friday, April 15, 2011, and to close on my bill on that date (I was current on my bill at that time and also had a $40 deposit balance to be returned). While I was no longer living in the apartment, I still wanted power on April 15, 2011. I could do final cleaning of apartment. Conversely, I wanted power off and my bill closed by April 15 2011 as the bank's remodeling crew would be taking possession of the apartment as of that date. I contacted Southern California Edison the week following April 15, 2011 (the date I closed my account) to do final settlement and close out any balance at that time as I was moving out of state. I was told that the account was closed and current and a check for the balance from my $40 deposit would be mailed to me at a later date (as I had no new address, I just have my mail held at the post office); however, I never received any check.

Now, as of a few months ago, I am being contacted by a collections agency for Southern California Edison saying I owe $50-plus on this account I closed last year. I do not owe Southern California Edison; if anything, Southern California Edison owes me my deposit balance. I was quite clear when I contacted Southern California Edison last year I was there to settle that account in full at that time as I was moving out of state. I was told I had a credit on the account because of the deposit. As far as I'm concerned, this is a settled account on my part as of late April 2011. If Southern California Edison left power on past April 15, 2011, that's not my concern. I closed that account as of April 15, 2011.

I contacted Southern California Edison the following week to settle the account in full and did so with a positive balance due me per Southern California Edison. Else, I would have closed the account with a check stating "paid in full/account closed as of April 15, 2011." Southern California Edison cannot come to me a year later and say, "Oops! You owe us more money on a closed account." This is a small amount, but I will talk to an attorney if I have to. I'm very mad about it, particularly if there is a ding on my credit from this.

I was notified about a new smart meter being installed in the winter of 2011. In the late summer after it was installed, I had a much higher electric bill ($100.00 higher). I have since read about how we are being billed for the meter ($5 billion). It will also charge extra during peak hours. Considering that I live in Southern California, the upcoming summer bills will be brutal! I have no options and will have to suffocate in the heat so that I can keep the lights on. I have children! How can they get away with this? Why is nothing being done? I'm so fed up!

Denied my claim without valid data behind their decision: On Wednesday, November 30, 2011, at around noon, I was home editing a game film on my desktop Compaq Presario S4000T. All of a sudden the power went out and started back up again. As soon as the power came back on, I smelled something burning from my desktop computer. So, now nothing happens when I turn it on. I called customer service on December 7 at 2:30 pm and a technician was sent to my residence. Upon checking out the computer, the technician verified the damage and told me to file a claim with SCE. If possible, I would like to get my computer fixed or replaced. Please advise. I also only receive e-bills and the service tech never knocked on the door to warn me about what was about to happen. Two men then came out and looked in my fuse box and without telling what they were looking for or the data to back up what exactly they were looking for, my claim got denied.

I made a transfer date for 4-3-12, call on 3-29-12 . I called on 3-30-12 to cancel transfer date and was told a Kelly ** had already called to transfer in her name. I asked for service and address to remain in my name. The lady told me it would remain in my name. Not true. They transferred to Kelly and billed her and shut me off. I called a customer supervisor on 4-6-12 who refused to help me and told me I need to start new service. I got 30 minutes of rude, unhelpful service and no waiving of turn on fee for Kelly ** or billing adjustment for either of us.

I had to pay someone else's bill in order to get my power turned on. They are still giving me problems and charging the other person the same amount so why did I have to pay?

I honestly don't know what deposit is for. They said something about the direct pay which I don't understand because it has been almost a year since last May until now. It's like they are waiting until my balance went down and then they add it up. What in the world is going on? Please call me right away because the SCE guy stopped by with the disconnection bill and it will be disconnected tonight. By the way, I'm deaf and my call would be a relay call. Thanks!

Our mountain home in Wrightwood, CA has had a new SCE power pole installed right in our existing AC paved driveway! Of all things, why would anyone put a pole here? As a registered Civil Engineer in CA, I am well aware that SCE was replacing the existing adjacent pole which still remains immediately next to the new pole. But why not locate the new pole on the other side of the old pole instead of choosing the location in my driveway, having to excavate through and patch my AC driveway surface? I want SCE to remove this pole and if necessary, relocate it to another location, possibly on the other side of the existing pole and out of my driveway. Photo is available.

They installed a smart meter at my home in December of 2010. My bill jumped from $150 to $200 a month to $500 to $700 monthly until they had us owing $3000. I called them and they said that most likely my old meter was not working right and that's why my bill jumped. They said they would have a worker come out to the house to tell me what my appliances were using and why the bill was so high. I never heard from them on that again. Then when I called again, I was told to call an electrician and have my wiring checked out because that was most likely the problem I have since I gotten no where with them.

Yet I never changed any thing in my home. After they got the money from me, my went down to $130 a month and has stayed below the $200 mark. Since I have lived in my home for ten years and even reviewing all my past bills and now my current bills, they can not admit that this is their mistake and refund my money! The December they installed this meter, my mother passed in my home that January trying to pay them and my mother's funeral bills. I have gotten behind in all my other bills. Just this week, I lost my car to repo from trying to rob Pete to pay Paul. Thanks, Southern California Edison, for all the hell we have been through. You're great, really! It's been a fun year, thanks to you!

I always pay my bills on time even 2 weeks before due date. I have 7 accounts for over 15 years, and I never was once late. Now, SCE required a $1500 deposit or will disconnect service. I paid the deposit, and my power was turned off by SCE tech Steve **. Then it was turned back on, and I was charged the $30 reconnecting fee. The guy jumped the fence to my property, messed around with the meter, and told me he has the right to be here at anytime whenever he wants to check the meter and that I can't do anything about it.

He didn't care about anything I was telling him that we had the issue resolved and paid the extra deposit. But he didn't want to listen. I'm so fed up with this treatment. You pay, and they still want a piece of your ass every time. Can anybody put a stop to this madness? Can you sue for jumping the fence and reconnecting service? Now, I have to reset all electronics at home.

I made my payment on the phone for SCE with bill matrix, like I do every time. This time, it did not deduct the money from my account. My bank said they did not even try. The system gave me confirmation number, and even read back the routing number. SCE said that there is no such back account--even though I use the same account for years. They will not cooperate, placing the blame directly on me. This is a blatant rip off, trying to get customers to pay more--and also, late fees and disconnection fees. I am totally frustrated and mad.

I live with my son-in-law and my daughter, and ever since Southern California put in those new meters in this home, I have been getting lots of headaches. This has been everyday since then, but now they have been getting worse. Have you had anymore problems like this, because this does not feel good at all.

SCE estimated my meter reading in January 2012. I called to find out why, and was told they would have someone from the meter reading department contact me. I sent an email via the SCE website, asking the same question, and received an email response telling me I needed to contact their customer service department. On 2/8/12, my meter was read again, with an elevated usage so I contacted SCE to complain about my reading, and they said they would have someone from the meter reading department contact me. On 2/13/12, I contacted SCE to follow up, and they said they would have to file a billing dispute claim.

I called back on 2/15/12 to follow up, and was told it can take up to 21 days for the investigation to be completed. I called again on 2/17/12, and was told the same, that it can take up to 21 days to complete the investigation, and they left a message for the meter reading department to contact me. On 2/18/12, I received a letter from the billing department that a field representative would be verifying my meter reading within 5 days of the letter, and that someone should be contacting me, regarding the investigation results.

On 2/27/12, I contacted the billing department, and was told that the 21 days would end on 3/5/12, and they would have someone from the meter reading department contact me, and would I like to make payment arrangements on my bill. This is not the first time in the past year that my meter has been read wrong, and I don't understand why no one has contacted me from the meter reading department, and why I am being asked to make payment arrangements on a disputed bill?

I moved with my husband and two kids to a condo in Helendale in January 2012. We just received our bill in the beginning of the month and with the low income discounts it was still $396.96. I am the electricity cop. I don't keep lights on unless I absolutely can't see. I only turn the heater on at night after 6pm at 68 degrees (because of children and a disabled husband) and turn it off around 9 in the morning. I wash my laundry in cold wash and run a load of dishes every other day. I don't understand why it is so high. We are living on my husband's very low disability income. We have just enough to barely feed our family. Upon contacting SCE, they claimed the meter was read 3 times. They said if we didn't pay it, they would call CPS on us because of the kids. I am at this point faced with getting power shut off and have nowhere to go.

On February 13, 2012 at 12:33 am, I attempted to apply for service with Southern California Edison Company. A representative by the name of Liliana had taking my personal information (Social Security Number). She advised me that my service would be connected on February 15, 2012 between the hours of 8am and 12pm. When I arrived at my new apartment union, my utilities were not on. I called Southern California and spoke with another representative by the name of Wendy at approximately 10:44 am. She informed me that my services would be on in one hour. So I put my refrigerator into the apartment along with some other personal items. I left the unit to take care of other business matters.

To my surprise I re-entered my unit and my services were still not on. I then called Southern California again at 3:30 pm on February 14, 2012. I spoke with representative Liz. She informed me that she did see a order for services to be turned on between 3 pm and 4 pm. I made several attempts over 20 to be exact and went to the executive Vanessa **. She basically informed me that through a process of same party in. After complying with the same party in, there was no resolution after I complied with their process. I feel that I have been discriminated against a young African American college student attempting to branch out and start a life of my own. I have been made to feel inferior and intimidated. I would like this situation to be resolved by taking the alleged bill utility bill that I have never in my name and never resided at the address in question. I would like to hear an immediate response.

New meter was installed Jan 2012. On Feb, my bill was $450.00 which it never even in the summer goes past $85.00. SCE alleges they have estimated my prior meter reading for the past 6 months and claims it underestimated my usage thus resulting in a $450.00 bill. I asked SCE to reread my meter and pull the old meter that they replaced. I watched the meter guy tear a piece of newspaper write down # and stick it in his pocket. SCE Claims to have my old meter and re-read it. In a pile of meters for the entire Buena Park, they found my meter and reread it.

All my neighbors got an inflated bill but nothing close to mine. SCE suggested I turn off lights and get energy efficient TV. My appliances or usage hasn't changed in 10 years. The only thing that's changed is the meters and the great technology the meter readers have. Mine was one of the last meters to be replaced. Anyone interested in class action, contact me.

Edison sent me a bill, covering a three month period that totaled over $2,000.00. My regular bills ranged from $68.00 during the winter to $280.00 during the summer. I live in the high desert. When they sent the billing, I flipped out, and immediately called them to protest, and ask why they waited three months to bill me, and that there obviously is a problem since my bill has never been over $300.00, and the three bills were over $600.00, and as high as $799.00. So they sent a meter man out to validate the meter, and I looked at the well pump and meter, and we discovered a pressure switch was stuck in the "on" position, which was causing the electricity to run continuously, to power the well pump.

I don't know if they did it, or what caused the problem, however, their delay in billing for over three months cost me over $2,500.00 total, and I cant afford to pay that. They set me up on a payment plan, and I missed the day, and they turned off our power. We have a horse rescue with over 50 horses, and this is just wrong. I think they malfunctioned my pump, causing power to charge, and them to make money. Now, we have to sell something, just to pay this bill which is now $3,000, as they will not accept a payment plan.

SCE Rate Structure is set up to hurt families and discourages the Christmas holidays. They need to change their structure according to the size of families. A nice lawsuit or protest case against their rate would be great.

SCE shut off our electricity for upgrades on 01-24-12 between 9:45am and 4:15 pm. I got a notice that this would happen so they covered their back. But they took an approximately 90 min break during which they could have turned on the power temporarily in my belief or they could do the scheduled maintenance during summer. The result was that the temperature in my fish tank dropped so much that my African dwarf frog got sick and I found him dead the next morning. Of course there is nothing I can do because legally I have "$1.99 property damage" but it is very sad and inconsiderate. I wish we had competition between several power companies here in Southern California.

On October 28th, I notified SCE that I would be vacating my rental unit and arranged to have the power shut off on November 14th. When I signed up for SCE's services, because of my lack of credit history, I was determined to have to pay a $90 deposit to establish service. I paid this deposit and paid every bill I received on time. Because I was vacating the premises, I was told that my final bill would be deducted from my deposit and the remainder ($75.50) would be forwarded to my new address, within 30 days.

I called back on December 12th, to ensure they had the correct address. Apparently, they had inverted the numbers of my address and I corrected this with them, I was told to expect payment within 2 weeks. On January 9th, I still had not received payment and called in. The SCE staffer had not correctly updated my address in their system and the check was returned to their offices. I was told that a payment would go out immediately and should expect it within two weeks.

Fast forward to today and I am still without my deposit. Having just spoken with another SCE representative, I was told that they would need to send out a draft letter, ensuring I hadn't received the original check (as it being returned to their office wasn't enough proof) taking 1-2 weeks and then wait an additional 4-6 weeks for them to process the re-payment.

Why should my money be held due to their complete incompetence? What right does this company have to charge individuals they determine to be un-credit worthy a deposit if they are so unwilling to return the funds within a respectable time frame?

I received a letter from SCE that my service will be cut off because my husband, Arthur, died 19 years ago and his name is on the account. I have been paying this bill for the last 19 years since his death, and the 30 years before that. Bills are paid early, every month. Why should a widow be threatened?

I have had problems with Edison in the past and having problems now. This was my problem a couple years ago. My electricity was shut off a couple years ago for what they said was non payment. I had to pay $350 to have it turned back on. It was a Friday. They shut it off so I had to wait until Monday for them to turn it on and I just went to market before they shut it off so all my food spoiled. Well, three days later, I got a letter saying that we had overpaid Edison the sum of $1,000 and that it would be credited to my account. I called and asked them if they were going to pay for my food and the lady got all offensive saying that being cut off had nothing to do with the overpayment but that does not seem logical.

This is why I no longer trust Edison. My bill now is very expensive now. I used to use a swamp cooler and sometimes use a heater one that costs less than a dollar a day but I no longer use it because my bill was $150 a month and it went down to $80 a month. Well, my husband has not worked for three years because of age 59, they will not hire him and we sold some old cars to pay the mortgage. And now I have to pay $1,100 mortgage and all the bills with $1,700 a month which leaves hardly any money for food so I decided to see if Heap would pay my bill which you need a disconnection notice so I did not pay for two months and now my bill is $300. And for one month, we did not have a refrigerator (it broke) so it should not be that high but it still is.

A few times, I got a $400 bill from Edison for one month. I called and told them it has to be a mistake. They told me to read my meter to them and I did and they said it was only $40. That was a few years ago and I use the same electricity as I did a few years ago. What I think is Edison will try and take advantage of people because some will pay the bill and not speak up about it.

I called on Jan. 3, 2012 to have the electric turned on in my name for Jan. 10, 2012. I was informed that there would be power to my residence when I moved in as well as my landlord was told that there would be no service interruption! So what happens? I get to my new place and have no power whatsoever. I called SCE and inquired about the problem and was then informed that I need to fax in a copy of my rental agreement, photo I.D. and social security card. When I do that, I should be contacted by a special investigations service representative within 1-2 business days! Are you serious? I have a son who uses a nebulizer for his breathing treatments and I need electricity to use said machine. I was told that the machine was not considered a medical emergency machine because it is portable.

What kind of ** is that? So if my son has an asthma attack or is having difficulty breathing, it is not considered a viable piece of medical equipment to be considered to have my electric turned on immediately? So I fax in the desired paperwork (which cost me $15 for 8 pages) and waited for a return call. It took an entire day for them to call me back and state that they did not receive my fax! I called back clearly upset and was told to fax it in again, so another $15 later I faxed it a second time and called to let them know that I did indeed sent the fax along with a copy of the first transmission copy of the first fax I sent. I called about 6 times in between the time I sent the fax in around 3:15-3:30 pm and the time I went to bed around 11:00 pm. The last time I called them, there was a note on the account but was not told what the note was. So I called at 8:00 am this morning, 1-12-2012, and was told that my fax was received and I should be contacted within 1-2 business days!

So in all, I have waited 2 1/2 days to get my electric turned on and if they call me within the 1-2 days, I will have waited an entire business week without power! I bought $100 in groceries the day I got here thinking there would not be an issue only to have my food go bad. On top of that, I had to go out and buy a cell phone that cost me near $300 (phone and 1st month service included) just so that they could get a hold of me, which still has yet to happen. To top all that off, I can't have my son stay at our "home" because if he has a problem, I can't help him and my other son sleeps with me to keep warm at night because it gets down to about 56 degrees inside the house.

This has been the worst service from a utility company I have ever experienced in my entire life and really discourages me from wanting to ever deal with this company again. All I wanted was to have power when I move to my new place and I ended up with nothing, a huge headache and heartache.

They sent me a bill for $101.86 and I have have been a customer since 07/29 2009 and I have never had a bill that was $101.86 before. My bills were always low and all of the sudden, it went from $35.76, the usual amount I pay to the amount above. I tried to tell them that this was probably a mistake on the billing from their part but instead of helping me and lowering my bill, they pretended they sent someone to check it out but they made a decision to favor them and not me so I have to pay a bill that is a fraud made by Southern California Edison. Last year, 2011, I didn't have a Christmas tree. I had no Christmas lights. I have no vacuum and no microwave and no major appliances. I have no washer and dryer in my home; I wash in the laundromat. So this $101.86 bill is not mine and they are making me pay for a usage that does not belong to me.

I have to pay a bill that is too high and I cannot afford to buy other things. I was planning to buy for my 2 year old son. This unexpected high usage bill really made my finances way harder than they are, and I have to pay it because they refuse to take that high bill out of my account. I have no other option but to pay those thieves and be broke. I would really appreciate your help. I have print outs of my meter usage history that proves what my electricity use is .

I signed up for a "Level Pay Plan" upon moving here a year ago. They quoted me $58 per month and I said "fine". They adjusted it to $106 in November and then on NYE Edison, auto deducted $644 without telling me for an "adjustment". Unreal, this is legal. They are legal theft! They took money that was earmarked for something else without my permission.

I have an apartment that is 1700 sq/feet. My highest bill till December was around $160. But the December one was $366. It is more than double. I asked to check what the problem was. After a couple of days, I got an answer that the smart meter is fine. However, the customer rep was surprised too and said that it is an unusual case. I have 1 refrigerator, 1 TV, 2 1 water heater and heating/cooling system, and laptops. Every day we leave the apartment in the morning and come back after 5.00 pm. We do not have leaking water.

They installed 5 smart meters 5 feet from where I inhabit space in my living room against my knowledge or permission, as well as the knowledge and permission of the owner of the building. I asked Edison to remove the meters or I will be suing them in Small Claims Superior Court of Los Angeles where they cannot bring an attorney to represent them. I want this to be a matter of public record that they installed 5 questionably safe smart meters that transmit radiation against my knowledge and will. The profiteers claimed that cigarettes were not harmful for 50 years after they knew they caused cancer. I refuse to be a victim or pawn in Edison's thievery. My electric bill also almost tripled after the meter was installed. It's not surprising when you consider Thomas Edison stole all of his great technological ideas from Nicola Tesla. You will not steal from me without a fight.

Like others have been posting, I also have noticed an increase in my bill after they changed to their new "smart" meters. So I got hit with a double whammy. My bill doubled from one month to the next after it was installed (after having gone up by nearly $20 the month before when I started using the heater), and suddenly, I have a miscellaneous "credit" on my bill, which is actually a charge for $168 not attributed to anything in particular on my bill.

I called to find out about both and was told that the new meter had nothing to do with the increase of my bill, that it was probably because of the heater use! But I am disabled; I have a medical condition where my body doesn't regulate my temperature well. So I started using the heat right when it got cooler, to keep the temperature stable and my symptoms controlled. Plus, the bill had already gone up, like I said before, due to this, by about $20 the month before! So now it's double that! ($30 to $48 to $108) How can it be a coincidence that so many people are experiencing this after getting those new meters installed?

Now, as for the $168 charge, that belonged to someone who used to live here and no longer does. That's why I opened my own account in my name. They said legally they are allowed to transfer their unpaid balance to me, because I "benefited from the electricity use." (The person whose name the bill was in abruptly left the country without paying their bill; I had been staying somewhere else almost full-time for several months. So I wasn't about to pay it.) Is it just me or is that crazy? How can I be liable for a bill in someone else's name? I see they are pulling this on other people in even more clear-cut situations!

So if I flip a light switch somewhere I'm staying, bam! I'm liable for their electric bill? Seriously? I don't know what I'm going to do. They said I had to pay that balance by the end of the month plus my new bill or I'm stuck without electricity! There is no way I can do that. I'm on a very low fixed income due to my health issues, and I can't believe they can get away with this! Is that really legal? The SCE rep swore up and down it is, but I just can't believe it!

My electricity bill is always high and I never complain. But this month my bill is extremely high, at $460.88. I do not use electricity too much. I spend 8 hours at work. I live alone in a single residence. My usage of water in this month is less than in previous months. But my bill is always higher than my friend's charges for four units apartment. I talked with manager of L.A. DWP Mr.Bush and explained that I do not accept the meter is recording accurately. The bill is significantly higher than it should be.

Mr. Bush stated that he will send employee to check meter, but if it will be correct he will charge me extra $60. Is it not ridiculous? When I tried to convince him that it is unfair he just simply told me "bye". I feel insulted and frustrated about the manager' attitude. I speak with an accent and so I feel discriminated when manager did ignore my complain ,did not try to help and simply told me "bye". I am very disappointed. But I hope you can resolve my problem.

This company is charging me every month 1200 to 1700 a month. I'm a single parent with children. They sent me a bill on the 14, telling me to had to pay on the same day. They are disconnecting my bill for 58.00 due to the fact that their trying to make me pay the bill of someone who lived and owed them a balance of 605.00, plus my own bill, a balance of 1,730.05.

Edison replaced my meter with one of those new smart digital meters during 11/2010. I received a $220 bill from SCE for 11/2010. I've never had a bill that high. My average bill for the last 2 years has been $85 in the winter and $110 - $130 in the summer due to running the evaporative cooler. I called SCE and he asked if I run any small electric heaters in the winter and I said yes. He then said well that's probably why my bill was so high. I've been running my small electric heaters for the 4 years an still never had a bill this high.

The old thing that changed was SCE replacing the meter. SCE did nothing claiming that was the reason my bill was so high. I filed a complaint with the CPUC and included copies of SCE's bills for the last 2 years.

A couple of weeks later I received a notice from SCE that they tried to get a hold of me and where unable to and if I still needed to talk to them, to give them a call. The next day I receive a notice from CPUC that SCE substantiated their position and that the case has been closed. Enclosed was a computer print out from SCE showing the last 2 years of fees, which showed the exact same thing that the 2 years worth of SCE bills I mailed to CPUC.

SCE substantiated my position, not theirs. I've never had a bill that high and it's damn convenient that the month SCE changes the meter, my power bill is out-of-site and for that month only.

The CPUC letter said I had 2 weeks from the date of the letter to file a appeal to there decision. I looked at the date of the letter and the postmark date. CPUC didn't even mail the damn thing for a whole 7 days. By the time I received it, I had 3 days to respond to be within the 2 week deadline and needed to supply new evidence (which is is now) to support my claims. What a joke. Both SCE and the CPUC are a joke.

Edison is notorious for many reasons. Arm yourself. Anytime they are unreasonable, call the California Utilities Commission at 800-649-7570. They will go direct to the Executive Office and work it out. If the problem is serious, file a small claims lawsuit for $50.00, plus process server fee. The court will handle it via Certified Mail. Have your day in court. Better sue for action and money if appropriate. This will get someone's attention. Always get the name of the person you are talking to, and include them. It will now be in the public records forever. A few years ago Edison was fined $100 million for fraud. They are not angels. Challenge them at the highest level, and do not take no for an answer. Go beyond the "regular Joe", even the supervisor, if they do not do any better. Be reasonable in your expectations, but don't be kicked around. I have had tremendous success with this method. Many times beyond what you can imagine. Whenever they say they can't do it, there is always someone who can.

I moved and established service. I then received a letter in the mail stating they were requesting $290.00 in a deposit because my Experian score was 293. And everything below 453 requires a deposit. I called and was told that I had to contact Experian to dispute it. But I was told that Experian can contact SCE and then I would have my deposit returned to me in 4-5 business working days. So, I sent off a letter to Experian with a copy of my Experian Credit Score from SCE and my own from a car dealership which was closer to 600. Experian signed my certified letter with a date of Nov. 1, 2011, even though it was sent after this date. They didn't even change the Nov. to Dec. to stamp it. How incompetent. SCE never gave me the 10 digit number to call Experian directly.

I got a bill in the mail saying my past due balance has been transferred to my husband's account which put my bill over $1,400.00. I don't think that is right now they won't even work with me. I'm trying my best after only one income is coming in and having to get by with the other bills and groceries and still have emergency money. SMUD needs to take over SCE; at least they are fair and helpful. Do not go through SCE!

On Oct. 31st, I called to receive a payment extension. They refused to help me. I have had financial difficulties since my husband was laid off. I get paid on the 5th of Nov, possible disconnection would happen on November 2nd. So I was asking for a 3 day extension. They refused because I had bounced a check. I kept explaining to them. I was trying to avoid the outrageous reconnection fee & deposit they would charge me if the service does get disconnected as I can barely make payments as it is. I guaranteed I would pay cash. They still refused to give me an additional 72 hours to make my payment. Edison holds the monopoly on electricity in Southern California. So I have no options. Edison charges too much for electricity & since they hold the monopoly, they can continue to charge & treat people the way they want & we just have to deal with it or go without electricity. I spoke to 3 different people & they all refused to help.

I called SCE and asked them how much it would cost to reconnect my services for none pay. My services was disconnected for over a week. They told me it was $358 and that would include same-day services. I said that I do not want same-day and I don't care when the power comes back on. And the agent said then that I do not have to pay the same-day fee of $28 but only the reconnect fee of $17. So the agent told me to call them back after I make payment, since they don't take credit payment over phone.

I will have to go through JPMorgan to make that payment. I logged on to Jorgen website to make the payment, and they do not take Visa as a form of payment, only MasterCard. So I found a way to make payment using MasterCard, and then I called Edison after I made payment to see if the reconnect order is set.

When I called, Edison went through inputting my account number on their auto system, and it verified my information. And he told me that the reconnect order has been issued, and he disconnected the call. So I called back and spoke with a live agent, and they told me my power was back on. And I asked how, and they said it was done remotely and that they did not have to send tech out.

A couple days later, I was charged $28 same-day reconnection fee. When I called Edison to ask them why I was charged same-day fee of $28, they told me I did not have a choice. I asked them why, then they told me that before I made payment, I had an option of $17 next day or $28 same-day services. They also told me it was because I paid more than my minimum payment. But I told them I paid more because I want to turn my life again and pay up all my bills. That's why I paid a little more. Edison is refusing to refund me the $28 charge, even when they forced services on me, and I never requested same-day services.

SCE installed so-called "smart" meters, which of course was no choice of ours. They are reading high, even though we have cut back on all of our energy use. All summer we chose to not run the AC because of the higher charges, and they still charged us 3x higher than before! We have called many times, but they refuse to help. They have outright accused us of lying about not using the AC. They won't look into the problem, and we are being forced to pay these higher prices for something we aren't even using! Does anyone know of any lawsuits, or actions I can legally take regarding this? This is outrageous!

I was a customer with Southern California Edison for about 7 years. I disconnected service with them for a few years. Then, I tried to reestablish service. When I called, they told me that they were going to charge me a $15 service start-up fee and a $90 deposit. I was shocked because I know my credit is good. I turned on my cable, internet, and phone service without a deposit being required. I complained and they told me the deposit could be waived if I set up automatic payments. I gave them the information for my account and the deposit was waived after payments were set up.

The first problem occurred with SCE was when I received my first bill and realized that they were going to debit the payment out 10 days before the bill was even due. The representative who set up the automatic payments never mentioned that fact to me. I asked the SCE representative while she set things up if they will pull the money out on the due date and she said yes. She was obviously being untruthful about the whole process. I called SCE back about this problem and explained how the representative who set up the automatic payments did not give me the correct information. The representative attending to the call explained rudely that the policy for automatic payments was withdrawing the money 10 days in advance of the due date. Also, if I decided to cancel the automatic payments, I would be billed the $90 deposit. So, I just decided to leave the account set up the way it was.

The second incident happened with SCE was when I experienced fraud on my checking account. I had to close it and open a new account. Well, I called SCE to explain my situation and to cancel the automatic payment. The representative reassured me that there wouldn't be a problem and the payment had been cancelled. However, they still proceeded to withdraw money from a closed account. When I called back SCE about this, the representative explained that I had called only 24 hours before they were going to withdraw the money and they needed a 72 hour notice to stop it. Therefore, they still processed the payment.

I was so furious. I had no control over the date that fraud occurred on my checking account. Should I have to ask the people ripping me off to give me a 72 hour window so I could contact SCE in time to stop the automatic payment? SCE should have a way to override the system. They just did not want to stop the automatic withdraw from my account. Then, to make the problem even worse, they charged me a $9 return fee and billed me the $90 deposit because I cancelled the automatic payments before a 12 month period. I called SCE back and asked to speak to supervisor about the problem but this person was about as helpful as a rash. She would not waive the return fee or reinstate the deposit waiver, even though the original checking account was closed due to fraud, which was beyond my control.

Basically, SCE is about making money. They could care less about their customers. The company is owned by a bunch crooks and filled with incompetent employees. I have never in my life run across such a feeble-minded group of people in charge of such important information. If there was another electricity company in my area, I would definitely switch over. I am so tired of dealing with illogical people who don't have a clue as to how to do their job or keep their customers happy.

SCE is a terrible and inadequate company that should not even be allowed to conduct business. Maybe, one day they will actually hire someone with some form of intelligence who will know how to conduct good business and treat their customers appropriately. Until then, we as consumers will continuously have to put up with SCE's countless acts of stupidity and incompetence.

Please help. I am furious at SCE. I purchased a very expensive solar system for my house ($40,000 plus) to minimize my impact on the environment. SCE is taking their time to approve the permissions to operate. I was told that they have 8-10 week delay in processing applications. I called the "net metering" department to hear them babble about their workload themselves. This is not right! We do what we believe is the best thing for the environment. But they delay in order to keep their revenues up. The back-log continues to grow, as they stall to keep their revenues as high as possible. Please help!

Our power went out on the 4th of July for 28 hrs. We had to go to a motel because of my health issues. They will not reimburse us for any loss. I am on a fixed income. So, it was a hard hit, but not as hard as the next outage on 8/2/11. It was the same problem that was never fixed on 7/4/11. This time, our air conditioner blew when the power came back on. It almost started a fire. 911 was called. The firemen said it was Edison's fault due to the on and off again **. So, $3,500.00 later, they will not compensate us for anything. They are only in business to make money. And they do not care about their customers at all. They have the most horrible customer service and employees. California needs to put a consumer emergency fund for all the energy customers that are affected by these "outages".

I was notified by my loan agent that I had a collection from Edison. So, I called Edison and they told me an address of a house which I sold 14 years ago. That address' tenant/owner/resident didn't pay their bills from 08/06/10 - 01/05/11. And, since I signed a landlord agreement with Edison many years ago, I co-owned the property for about 10 years before it was sold. They said since they had no record that I sent them a written letter, they found me liable. I asked my sister and she said of course, we did send letters to Edison when we sold not one but two rental properties during the same year.

I have to pay them $247 because Edison couldn't find anyone to pay for their electricity bills. I talked to their manager, Sylver, she said it is between me and the tenant even though she knew I sold the property 14 years ago. Even though I was the landlord in their eyes, I had no right to go after whoever didn't pay the bills. Even though I had to pay the charge, I had no right to disconnect the electricity service for whoever is currently enjoying their electricity.

Guys, this Edison is the biggest ** company in my mind. No wonder the US economy is going down with their minds like this. They claim they didn't have my paper then I had to pay for whatever their mistakes were? The manager actually said I should go back to the place to talk to the tenant. When I ask them to put their recommendation in writing, they can't.

I moved into my new residence in 8/10. By 12/10 my new bill was $1800. I was informed because I was authorized to make a payment for my girlfriend. Back in 3/10, while she was at work, and I was staying at her house for the week, they showed up to shut the power off. Her roommates upon leaving the house, left her with a serious bill. And now its mine. I am constantly stressing on my bill, and shut off notices. This is not fair. And what about all four deposits left at the residence. How do those apply towards fees?

When Edison decided that it would install a new digital meter they stopped reading our existing meter for three months. Our monthly bill dropped by three hundred dollars. I was told that the kWh used would be based on the average used over the past year. Nonsense. I went from Tier 5 to Tier 1. Then after 3 months, I received a bill for $928. They screwed up and now they want me to pay penalties on the kWh used. Even though they can't prove what my usage was by month over the last 3 months.

Just a couple of days ago, we experienced a power outage overnight of which lasted throughout the morning.

I came home from picking up my kids yesterday and my power was shut off. I couldn't get in the house because the garage door wouldn't open. I asked the neighbor for help and there was a paddlelock on my breaker. I quickly checked online if my bills were paid in and they were up to date.

When I get a hold of Edison on my cellphone, they told me that my power has been cut off in error and that I requested it to be shut off. After an hour on the phone, they finally tell me that someone will be here in 4-6 hours to turn it back on. The next day, I called about a high bill and they told me that I am not even in the system and I do not have power when I am sitting in. I was even told that if I am not in the system technically, I don't even have to pay the bill.

After being on the phone for an hour and being transferred account to several supervisors, I still am not in the system and cannot figure this out. I do not have the time with three kids to hangout with Edison everyday.

So as of right now, I do not know where I stand. I still don't have an account but a more than usual high bill. Any suggestions?

They added charges from my deceased father's bill dated two years ago, and I never lived at that residence. I simply turned off the utilities when he died. I paid my bill for my apartment a week ago, and they still shut off my lights despite I was told by a service clerk that my father's bill will remain separate from my own. Theen they said I owed them for the month of July, but the only notice I received was for $450 for my father's past due bill. They want me to pay an extra $70 now when I paid my bill last week.

I am a longtime resident of Chino Hills who repeatedly expressed my concern and outrage with high voltage power lines and nearly 200-foot towers being routed directly through our residential neighborhoods. The approval that So Cal Edison (SCE) received from the California Public Utilities Commission (CPUC) to place them on an easement that is smaller than the height of the towers is an obvious conflict of interest. SCE is in violation of Chino Hills' property rights by installing 198 feet transmission towers holding lines that carry 500kV of electricity within a narrow 150 feet wide easement; clearly this is easement overburdening. And the reason these towers have to be so tall is to mitigate the health dangers of EMF.

Chino Hills is the only community along the 170 mile route where SCE is placing these monstrous 198 feet high and 60 feet wide poles within 75 feet of our family and friends' homes. This is unprecedented as no utility company in the country has ever installed such high voltage transmission lines this close to existing homes, schools and community parks.

SCE, with the support of the CPUC, has decided to use our city as "an example" rather than rerouting through the State Park which is staunchly supported by several environmental groups. It is sad that the support of our residents to have the transmission lines put through a non-residential area were no match for the power of SCE; even when the state park route is economically a better alternative for them because it would eliminate 10 miles of 500kV line.

We are demanding that SCE remove the poles and reconstruct the line in an unpopulated open space as to abide by the Chino Hill's General Plan goals of safety, maintaining views of the surrounding open space, and avoiding the installation of structures that divide the community. There is no reason SCE should be an exception to the rule. During the CPUC hearing, an electricity expert testified on behalf of the residents that SCE "significantly understated the potential maximum levels of the electric and magnetic fields along Segment 8A."

As an 18-year resident of Chino Hills, the CPUC and SCE have come in and destroyed our city with this so-called "renewable energy" project.

There are 200-ft. towers being erected on a 150 easement, some towers are less than 40 feet away from homes. This is an overburden of the easement. We were told when we moved in that this was an emergency right-of-way and the existing 200KV lines would never be activated. Since 2007, when the project was brought the courts for approval by the CPUC, the city has spent over 2.4 million dollars fighting this and gave plans for four alternate routes, some of which were through the state park. The CPUC shut us down and said it was the most environmentally friendly way to go through our neighborhood. The birds and the bees won over us. People say we should have known and should not have bought there.

Do you honestly think I would subject my family to 500KV power lines? This is a criminal act, to subject over 2500 homes in our area (the highest impacted area for the whole project). Nowhere in the United States has a project of this proportion been built through an existing neighborhood. We are the guinea pigs. We are the lab rats.

Let's see what effects 500KV will have on people. Not only health, property values have begun to decrease in this already strained real estate market, and houses are falling out of escrow because of them. There is a conflict of interest with Michael Peevey, the current president of CPUC, being the former president of SCE, his wife being a senator, and five other employees of the CPUC being former SCE employees as well.

This agency is corrupt and something needs to be done. We have yet to hear from Governor Brown, Mr. Peevey, or anyone from CPUC for that matter. It's all about who's lining whose pockets.

There is a grave concern with the power at the above address:

1. Four power surge protectors have blown.

3. I contacted Sears to fix the clothes dryer and they checked the electric meter to find that the voltage on one transmitter is reading at 130 (too high) and the other "leg" is too low (100).

4. I called an electrician. He, too, checked the voltage and assisted me in reporting the problem to Edison.

5. I waited for the service person all day, I called twice and spoke with very polite people who assured me that someone would come yesterday.

6. At 12:30 a.m. today, a service person arrived and instead of checking the transformer, he checked the meter and said all was well.

7. Today, I attempted to get a message to the service department only to have been blocked by Eliana and Anna Marie, the alleged manager who did not even care enough to review the notes on the account prior to talking with me. She also had the audacity to try to lie to me and conjure up a falsehood regarding the service visit. When I tried to explain to her that I want to get a message to the supervisor for the service department so this type of negligence does not continue, she told me that customers are not allowed to contact any manager above her.

Please assist and advise. In the meantime, my home is in a very dangerous position with things blowing up daily.

My complaint is: So Cal Edison Co collected a $235.00 deposit on 04/14/2002 for my account. Today is 08/04/2011, it has been 9years and 3 months and 21 days. I called the company yesterday and was told I will be receiving $15.84 in interest on $235.00 deposit they held for 9 years. That can't be right. On the average savings account with any bank the interest 0.15%. The $15.84, So Cal Edison Co is saying my $235.00 earned over 9 years is rediculious. I want to know how did they come to this amount. Thank you for your time in this matter.

I currently ran my credit report to try to apply for a home loan and there was a bogus charge from Southern California Edison. When I enquired about it to file a complaint I was told there had been a utility account opened in three different adresses under my name in a different city. I was told to show proof of my address during those so called times that account was opened and I did with W-2, bank statements, checks from my work all valid and they said it would be removed. It has not been taken care of after showing proof and the amount they are charging me is almost $4,000 dollars. How would they let that amount get so high before cutting the electricity off? Usually a couple hundred dollars that is unpaid and it is shut down, please help with this matter and this is a scam.

On the SCE 4/20/11, I had a bill of total charges of $416.21. I called SCE and talked with one reprsentative whose name is A.M.Leal. She made three payment arrangement and promised that they, SCE, would not charge the payment arrangement charges, which they call late charge. I made a $139, the first payment, immediately. However, on the following month bill, 8/19/11, I was charged $2.49 for the payment arrangement charge, the "late charge". Seeing SCE IS charging the payment arragnement charge, even though I was promised not to be charged, I was tired of paying SCE for 2.9% monthly charge, which is translating to 34.8% annual charge, a shark's charge! I paid the remaining balance together with the current charge.

On 7/8/11, I called SCE and talked with the "Supervisor" Laura. She said she read the notes from A.M. Leal but Leal made a mistake and she was not trained enough- SCE is not supposed to waive the late charge.

SCE is one of those very WORSE big companies that I have encounted. This company has no compassion, no ethic and is not doing a good business practice. They charge late charge, even with the payment arrangement, without hesitation and is never ready to waive the late charge. We have been with this company for over 40 years and have never defaulted them. But they have acted like a no-feeling stone!

In comparison, the other big companies such as Southern California Gas company is a good company. They do not charge the customer with late charge when the customer is only 2-3 days late occasionally. When customer is making payment arrangement, they do not charge late charge. Another good, big company is American Express. They have treated the customer very well. Occasionally, we forgot payment by the due date, they waive the late charge, because they know we are the premier customer and have the best credit rating. Some cell phone company customer service representatives are diligently working with the customers in these issues.

In comparison, SCE is a bad company, so bad that you just want to run away from them. Sadly, at this moment, there is no way to run away from them. They are the monopoly player in the southern california area. Too bad for the consumer!! How long do we have to suffer under this monopoly electricity provider?!

I am attempting to have electrical service restored to my property after a tenant had moved out; so California Edison is asking that I give them my social security number, a copy of my driver's license number, and a copy of the property deed. This is ridiculous. Currently, the lawn is dying because the sprinkler system is not working; and the security system is not working due to no electricity. I have owned the property for over 20 years and have never had an issue. Someone at Edison has flagged my property, and now, they are trying to make me run through hoops. I have several other accounts with Edison and gave them my other customer account number and service account number but they are intransigent in their demands without provocation. This is ridiculous, unwarranted and **-poor customer service.

SCE is erecting 200 foot tubular electric poles, 500 KV in a 150 ft easement. These monster poles are about 35 to 40 ft away from residents homes. Some of these houses have swimming pools.. Residents are concerned about stray voltage and there have been successful law suits in the past. These easements haven't used for over 40 years, the power lines 220kv 98 ft high were inactive for 40+ years. SCE claims they need to upgrade their power lines but hello you need to upgrade your easements too.

OSHA requires farm workders to stay at least 100 ft. away from these high voltage lines. Firemen are required to stay at least 200 ft,. away from these lines yet occupied homes are allowed to be closer, How does that make sense? What is CPUC and SCE thinking? Have they lost their minds? About 1,000 homes, families, churches, parks, children playground, public utilities and senior assisted living are affected. CPUC did not follow or adopt a specific policy but instead applied a policy goal,, which is that of supplying the state with renewable energy as quickly as possible. disregarding resident's health and safety. Comissioner Michael Peevey was a former executive of SCE and owns SCE stocks. Put the 2 together. Walla.. Corruption and conflict of interest,

My issues lie way back when I started my account with this company. I moved into the house we are renting back over the weekend and that following Monday, a technician was sent out to my address to shut my electricity off. All in regards to a "supposed" deposit required which I may add, when I opened my account, not once was a deposit mentioned or required. So, when I mentioned that to the technician, he gave me a number to call and said to let the customer service representative know I spoke with him and make sure that they take a deposit otherwise someone else will be back to do the same thing. I called and automatically received resistance from the customer service representative after I mentioned about not being informed on the deposit. From the gist on the conversation, it was either pay the deposit or not have electricity.

Fast forward to January 2011, once again, I noticed my bill much higher than the norm. And not only was the bill high, the numbers for the month of January 2010 were identical numbers for the January 2011 bill. What caught my attention was that there was a twenty dollar increase.

The more I looked into the account, I realized the wattage usage for the months of November 2010, December 2010, and January 2011 were identical to the November 2009, December 2009, and January 2011 bills. When I called SCE, I made sure it was the graveyard shift because I would be able to get through, and was able to obtain an honest CSR about SCE. When the CSR looked at my account, he admitted SCE was over-billing me and in fact the entire time my account has been opened, the account was only read once. All the other reads were estimates. I asked how you expect a consumer to pay on an estimation and not on actualization, and he couldn't respond. So, he said he would do an investigation in regards to the over-billing, and it looked like there would be money coming back to me. I asked why my meter wasn't read correctly, and he said it looked like my dogs were the issue. I mentioned how I asked for a note to be put on the account to have the reader come to my door, and I will make sure he has open access. Not once has this ever happened, and I asked the CSR to make sure that note was on the account again.

(Mind you, I have 2 mini-rotties, half Dachshund and half Rottweiler, weighing no more than 40 pounds. Very harmless dogs, and all they want you to do is play fetch with them.) A few days after that phone call, an email was sent stating they did over-charged me well over five hundred dollars, and they used half the credit for the January 2011 bill. So throughout the last six months, I did not raise an eyebrow because the usage I was being billed finally made sense and I was chipping away at my credits.

Then my June 2011 bill comes in and my jaw hits the ground. SCE tried to say my little home generated over six hundred dollars worth of wattage. Which I assure you is physically impossible, and SCE said my meter was read, false. I was home all day when my meter was supposedly to be read and not once did someone come to my door to ask to gain access to my meter. When I called about the issue, this time, they tried to give me the old odometer theory and that the energy used was used and I am responsible for it. I mentioned the readings were all estimates again and none were an actualization. The numbers on my account were made up anyway because six months ago on my bill, those weren't the kilowatts charged.

After that waste of time, I ask for another read on the meter, and the next day, someone did come out and knock on my door. SCE sent me a bill back stating there was another error and credited my account another one hundred eighty dollars but I had an outstanding bill of two hundred seventy-seven dollars. Once I saw this, I called to get clarification on the matter, because now it is really not making sense on their end. I get a CSR agent who was pleasant and informative at the beginning but once I filled her in on the situation and began to question SCE's business practices, she got condescending and rude. And when I mentioned this wouldn't be this way if the meter reader would have done their jobs right from the beginning, her response back was verbatim: having someone come to your door every time we read your meter for the amount used if far fetched. And that is when I was over her and SCE.

That was when I contacted the corporate office and explained my situation to them. The woman who helped me seemed genuine until I mentioned all the ** SCE is doing. She tried to use the odometer theory and that is when I responded with my leasing theory. I told her the way SCE operates is like if I were to lease a vehicle for an entire contract, and when it was up, trying to turn it in, and having the dealership tell me they had been undercharging me the entire time, and before they can do anything, I am responsible for all the underpaid charges for the entire contract.

That is when the conversation turned and she asked me what I wanted done. I asked for the charges to be waived and to have my credits relinquished. She said if I went to Public Works, it would come back to her eventually and would be a waste of time. She said that from her experience, I may not get the charges waived, but she will fully review my account, and follow up with me the next day.

The next day has come and gone, she did contact me, but had no answers other than a message on my voice mail of an offer to have a new meter installed at no cost to me, and a supervisor will be contacting me to set that up. And from what I am reading, that is probably not going to help my problem with SCE. This company operates under zero regulations, and it's not like, we as consumers have any other choice on the matter.

They are adding on balances from other people's unpaid accounts. For a total of $3279.37. Please help my family, we do not have this kind of money. They won't tell us where they are from and the bills are not even in our name. We have a disconnect notice if we don't pay $3279.37.

The gas was turned off at laundry room of multi-family complex. When I called to inquire, I was told that I had asked to turn off service! When I said why would I turn off service to my own tenants, no logic required. It was done with no notice of intent!

I inherited this property in the late 1980s from my father. So 25 years later is hardly a new owner! It is the same payment address, just new name. Again, no notice was sent and the gas was just turned off! It took four days to return service and a $25 service fee to establish in new name! It resulted lost time on the phone, trip to gas office to prove who I was and loss of about $100 in laundry income.

Southern California Edison is charging landlords unfairly when tenants do not pay the bill. SCE does not notify the landlord or take any action when business tenants for commercial property do not pay. This is the case even though the landlord has never opened an account. But when the landlord fails to pay invoices, they will discontinue within 30 days. Yet if tenants do not pay the bill, they leave the account open for several years and bill the landlord. They will surprise and threaten the landlord to collect the past due.

Today's real estate down-turn has put on landlords an enormous burden when they have no control of tenants to pay the invoices or not. If there are 50 tenants, there is no way for a landlord to check on the tenants each month to see if they are paying their utility bills. Not only that, but SCE will also not release any information to the landlord if the account is under the tenant's name. Yet they try to collect the payment from the landlord. This is a tremendous burden on the property owner to carry the additional financial burden.

I received a bill higher then normal, about three times more. I called Edison because my bill has been high ever since they installed a new so called smart meter. Smart meter is right. it helps them make three times their money. Anyways, they of course read the meter and of course it was correct. I contacted the CPUC and filed a complaint. Hopefully something will be done if they receive enough complaints.

I have been testing different ways to see what is going on with my much higher meter reading. I have turned off my pool for 4 days, not used any heat, not used any appliances, not used any lights only flashlights, turned off all fuses except my energy star rated new refrigerator (which is set on 1 for both freezer and fridge) and yet now my meter is at 17 every single day. No matter what I have done, the meter runs up 17-18 kwh a day. I had my original meter calibrated and SoCal said it was spot on.

Now, this new electronic meter is running almost twice as fast. They gave me a ** excuse that the old meters were running slow. That cannot be true as I had mine checked for accuracy last year after a meter misread. I either want my old meter reinstalled or I will get the entire city of Palm Springs involved in a class action lawsuit. I saw on the internet that everyone is complaining about the meter being too fast and it is.

I currently use SCE (not by choice), and the total amount of my July bill had gone from the normal low hundreds to nearly $500. The total usage for the month is also showing that it is more than three times the normal amount as well. I contacted SCE as soon as I saw my bill, and they send someone over to check the "new" and "improved" meter. The result was the meter is not broken, so the bill is correct. I am very sure that my bill is not correct.

I contacted SCE again, and the lady on the phone said it was because I had used my pool, and my A/C. I use my pool every single year, and I have never used my A/C, since we purchased the home seven years ago. I sent out another complaint to SCE online, and called customer service again. They sent another person out, doing the same checking. The result was, of course, the meter is not broken.

I do not have a problem paying for my bill, but I have a problem paying for something that I did not use, but being told I am. I think the "new" and "improved" meter actually has a glitch, but they can't admit it, because that would mean all the investments on this digital read, needs a recall. Someone please help with this wrongful doing by SCE. They need to be stopped!

I have restaurant. I had past due of $6320.44 to SC Edison on 8/16/2010 and owe $2900 deposit they asked 5 months ago. On 8/16/2010, the service man from Edison came to our restaurant and said I needed to pay $3110.34 right now. Otherwise, he would disconnect the service. So, I called Edison and paid $3110.34 over the phone using QuickCheck with $5 charge. Then, the next day, 8/17 I found out Edison withdrew $7918.45 from my checking account on 8/16/2010, causing $3110.34 check to bounce plus 12 of my other issued checks. It cost me about $450 overdraft fee from my bank. Now the total balance became -$1593.01 without the $2900 deposit. I called Edison and explained all this. They asked me to make me a payment plan for $2900 deposit in four months. They said no, and assessed another deposit of $3480 by 9/1/2010 because the check $3110.34 bounced. And they set a 4-month payment plan for $870/month. Yesterday 9/1/2010, I had another disconnection notice at my restaurant door, asking me to pay $2939 by 9/3/2010.

They installed a device on my mother's air conditioner for energy efficiency and the air conditioner no longer works. My mother lives in the property and the accounts under her name. She has cancer and needs the air to work. A sub-contractor that goes by the name of Tri-State Home Improvements, Inc. is a sub contractor that installed the device. SCE told my mother to hire an electrical contractor and fix it herself. That's unacceptable.

She is on a fixed income and that is not her doing. She also has several other medical conditions that won't allow her to live in 90 degree interior heat due to the air conditioner working. Southern California Edison or the contractor that installed the device will send anyone over to fix the problem. My mother is ill and needs the air conditioner, the sub contractor broke it and they need to come out and fix it now.

SCE installed a new Transformer at the back of my house on 7/19/2010 in Irvine. The new transformer is making a humming noise and it is keeping me up at night. The old transformer was quiet. I can hear the noisy hum 20 to 30 feet away. I am not sure SCE care about the noise. But I am sure SCE do not care about interrupting my neighborhood since they installed the unit at 6 pm and turn back on at 8:30 pm on 7/19. People cannot get in and out of garage, no light to cook, read, and do anything around the house.

I will purse this until the problem is solved. I know this is not the unique case, since there are other cases in southern Cal. Another one in Irvine in 6/2010, and another one in Cerritos in 8/2009. Who knows how many more out there. Lets get the word out and be united to take care of this problem!

Sorry, I don't know the address or city of Southern California Edison. I know Southern California Edison is overcharging on my bill because I don't run my air condition, I haven't cooked for this whole month from May 20 to June 22, I only worked on my laptop for 30 hours because I always write down every time, I plug up my laptop, I never used the dryer in here, I went to the laundry mat to dry my clothes and I only washed 3 loads of clothes for this month. I am doing everything I can to keep my bill down, but no matter what I do, my bill is still high. I complained to Southern California Edison on numerous occasions, but they come and reread the meter, and they do nothing else.

I am so tired of paying for stuff that I am not using. I've been going through this ever since I've been in the apartment since August of 2003. Could you please help or investigate this matter for me? I only get $865 for social security and I can't afford to pay $100 a month when I know for a fact that it is wrong. I am barely eating because of this matter.

On the 15th of this month I called Edison to explain that I lost my prior bill and asked if they can give the past due balance. The representative told me it was $30. And that call was good because my services were dated to shut down the next day. I went and pay the $30 like they told me. Yesterday, the 22nd, I went home and my services were cut off. I called and talked to Mr. ** which I found that later that's not his name; his name is Victor **. He explained to me after I explained that I called last week, etc. He said that in the computer it doesn't appear that I talked to anybody. I said there must be a mistake, check again. He checked and nothing.

I called my phone company right away to ask for a copy for this month and the record showed that I talked the day with them. I called back to talk to the same representative. I got denied because they cannot transfer me. I asked to talk to the supervisor and I talked to Miss **. I asked a lot of questions because she didn't want to tell who was the other representative. When I asked for Mr. ** she said we do not have any body with that name. I asked more questions at the point and then she got frustrated with me and told me the yes, that I call on the fifteenth, but the guy told me to call back to make extensions!

I told her how come I talked to a different representative and they lied and told me I didn't call. I asked to talk to her manager; she told me he'll call me. I wait for the call yesterday all day. She never called. What is my concern in this is the ability to lie to the client like that or how easy anybody can access their computer and they don't know about it. I called today because I threw out all my food worth $500.

I wait for the call, but they never called. I talked to another supervisor. Her name is Kathy. I explained to her the situation, and without thinking and just like a robot she said it appears in the computer or system that "Yes, you called and we asked you to pay that amount. You did it, but it's in here too that we told you to call back and make an extension!" I told her, "Look, don't you think if I would know about this extension I will have my service interrupted right know? Because, let's be honest, I need the services no matter what. Don't you think that is common sense to you?"

She said, "Oh, I'm sorry about this miscommunication. I'm sorry for this." I told them it was your error, fix it. She said no! Until I pay (I get paid in 4 days) all my food is ruined for their mistake. I don't have electricity, and the worst of the worst is how easy they can lie to you, and how easy they fix everything in the system to make me look like a liar. I told her how am I going to believe that your representative told me to call back according to you? If your personnel told me 100 times yesterday that I didn't call and that there is no record of me calling? This is a scary situation for the fact that you don't know how safe is your information and how people got train to lie to the client like that, especially from this company.

I'm not going to have electricity for 4 days and no food! All my food went bad. $500 worth of food for two weeks gone to the trash. I constantly fear day and night. I'm not sleeping well because I don't trust them anymore. Did somebody got my information and my social? And they don't even notice or care because they don't care about the client. With this irresponsible customer services, it is really bad. Really bad.

They have added charges onto my account from some unknown person because that person and my significant other have the same last name. I don't know this person. Now they are saying that my significant other has to prove who she is in order to get the debt removed. But the account is in my name. My girlfriend has never given her last name or a social security number and because they have the same first name they are saying this person is my girlfriend. These charges are totally ridiculous. The bill is for $650.

Replaced my 1992 working refrigerator with a much cheaper model. Now, I have to bend down to get into the refrigerator. No meat tray a single drawer for veg and fruit and only I spot to put an ice cube tray. This is not moving forward, this is backwards. Very unhappy with their so called better judgement for my situation. Had no problem with the refrigerator I had. This one the bottom door is shorter causing the bending down, it is deeper too far to reach into. They did not inform me what they were replacing mine with. Inexcusable. Have a small place to bend down every time is a nuisance. Smaller inside storage, very un handy. I am on low income don't have money for an attorney.

On Tuesday April 20, 2010, a team from Southern California Edison came to my backyard to fix a wire on a pole. They did not have the courtesy to knock and notify somebody at my home that they were going to work. I did not know they were in my backyard working until I heard voices. I then went to my backyard to get my 2 dogs to put them in the house so that they wouldn't get in their way. I walked to the backyard where I saw about 8-10 Edison workers. I looked for my dogs, but they were gone. I waited for my dogs hoping they'd come back home but they never did.

I've called Edison multiple times and spoke to several different representatives with false promises of getting a call back from their Regional Manager on the same day. I find Edison very unprofessional and insensitive with my issue. I find such a powerful company full of excuses and no results, not even an apology have I received from them. This ordeal has caused my children, husband and me great pain due to the fact that Jada and Jake were a great part of our family. They brought joy and happiness to our everyday hectic day life. I find my family depressed and sad since the incident.

Southern California Edison does not seem to understand the great pain it's caused my family emotionally. We do not know if they're dead or alive. We've look for them everyday though Seeaca lost and found website, but we've had no luck. We're seeking legal help for justification for Jada and Jake.

Had Southern California Edison for over 32 years. My husband passed away. I moved and wanted to establish my Edison. I called and I had to pay a $200.00 deposit. I explained that I have had Edison for over 32 years and I was told ''it was under your husband's name and he is dead''. I was shocked at their attitude and asked if they could at least lower the amount and they said ''no''. They base it on the previous owners usage. What kind of crap is that? I had no choice but to pay and I was reminded that if any payments were missed or late they would keep my deposit that came from the supervisor too.

Did you know that they put chemicals on utility poles that cause cancer? My husband climbed those poles and died from Multiple Myeloma. They use creosote and pentachlorophenol. Check it out. Edison owns over 90% of utility poles in Cal. Stay away from these poles you don't have to climb them to be exposed! People hang signs on poles all the time and I see kids leaning up against and playing around these poles. Stay away!

Last month, I received a bill that I thought might be high. I waited to see what this month's bill would be. This month' s is a whopping $2.06! I called and was informed that it probably was a misreading. They would adjust the bill, since the over read resulted in last month's bill going up into a higher rate tier. Edison does not catch these, even though this was very obvious. So it is up to the customer to be very aware of their bills and do the calling. Otherwise, Edison is very happy to keep the dollars of customers who are to in tuned with their bills and do not call. This should be illegal.

I own the Acacia Terrace Apartments at Brea, CA. Following years of complaints about damaged trees, crushed ground cover, broken sprinklers, broken yard lights, and dumped trimmings, on 1/30/06, I entered into a contractual agreement with Isidro ** of Asplundh Tree Service (aka SCE's crew), to receive 2 weeks notice of trimming my trees need so I may do the work myself and prevent SCE's crew damages. Annually SCE's crew forgets this agreement.We argue, and ultimately they give me 2 weeks to do my trimming (I am usually done in 2 days). This year, after 3 days notice (and still without telling me what I need to trim), they sent a notice to their legal claims department, the local fire agency, and others. I called Francisco ** during business hours. He did not answer and I received no return call. I trimmed, but under the worst possible situation.

Unable to reach Francisco, and unwilling to risk problems with the Fire Marshal, I trimmed my trees during Saturday's wind storm. While on my roof, my ladder blew down. I was able to climb down a wall with minor scrapes, but risked falling 2 stories. While in a tree, the winds blew my ladder so hard I was leaning backwards (hanging onto a branch to keep from falling). I want SCE to honor our 1/30/10 agreement. Their breach of contract, plus other offenses, put me in this hazardous predicament seriously risking death or injury.

Meanwhile, I want to point out that the neighboring trees they trim never meet the criteria I must meet. They're trimming leaves, branches in contact with the lowest wires. Their double standard appears to be in retribution for my not allowing them to trim my trees/trash my property. When I point out their inadequate trimming, I have been told they could not follow those rules or the trees would look bad.

Bill was averaged from 2008 to 2009 and the amount of $600 was added to my Jan '10 bill of $90. I called to find out why and they said they would check into it. Thirty days later, my next bill for Feb came in at $1300 with the unpaid $600 making my Mar bill $1900. I called on the same day to ask what was the problem. The person asked me to read the meter which I did and she recalculated the Mar bill down to $62. I expressed my delight that our monthly bill was not $1300 and asked about last years averaging of $600 and she said I would still have to pay this amount. Is this Legal? I pulled all of my check statements and my monthly were always about $60 to $80. The SCE person wanted nothing to do with my reasoning and wanted to make arrangements for me to start payments. I am now waiting to hear back from SCE. Is there another contact office with SCE? They would not transfer me or let me speak with a supervisor.

SCE under estimated my electricity bill from about $180 to about a low of $46 for a few months. All of a sudden, they sent me a bill for $933 to pay or face all other alternatives. I called first. Someone said the least we can do is to spread the amount over 6 months, I did not agree. However, the clerk insisted that I accept the offer to begin a process. I called again. Another clerk, after I told him that I am filing a claim with the small claim court, offered to spread the amount over 12 months, and to accept the offer to get going.

My wife and I are not working and are on food stamps and other help program. My credit cards are at the max allowed. I cannot pay the bill, and I am facing a disconnection of service. Do they have the right to decide to take a low payment for a few months, than ask for a big payment at a later time? This is too much for me to handle.

SCE read my meter (in the backyard) for the first 6 months after moving into our house. We had dogs and they came in to read the meter anyway. My wife would receive an email for the bill amount and see that it was reasonable and not open the link and look at the whole bill. She would just pay it. Then, after 6 months of $200 bills when the meter was actually read, SCE stopped reading the meter and started estimating the bill per the notes due to our new dogs! We had 6 straight months of estimated bills and nobody posted a notice on our door alerting us of the dogs being an issue.

Then all of a sudden, they decided they were able to go in our backyard on the 7th month and read our meter and our bill for December was $1396.00 because they estimated it. They did not alert us of the dog issue as required by their policies, which incidentally also read that no meter shall be estimated for a period of 3 consecutive months, which they did for 6. I wrote a letter to the CEO of SCE and I cc'd the Public Utilities Commission. That is why I got a response from the lady above, who is very high up. She had our meter changed to where they can read it from outside without going in and re-billed us.

The way the payments work for billing are based on the # of kilowatts you use each month. You are allowed XX units in tier 1, which may be $.25 per kilowatt up to 100 kilowatts. Then unit 101-200 goes up in price to say $.39 per unit, then tier 3 is say $.59 from 201 to 300. And so on, so the more you use in one month, the higher your bill gets because they penalize you for using more kilowatts. So when they estimate the bill, you may have had 100 units left to use for a particular month for only $.39 for 100 units, but because they came one day and totally misestimated your usage, they read your meter and play catchup and bill you say 1000 kilowatts in one month, bringing you into the highest possible tier.

This is a crime because you did not use all 1000 units in one month. The most they may do is spread them out some to save you a few hundred dollars if you complain that you were not given the ability to conserve electricity and reduce your consumption because you did not have proper readings to know you were using so many kilowatts. They have their term for this and they make you believe they will do something. Not the case, they just spread out the kilowatts to favor you more, when in fact if they notified you that your dogs prevented them from reading the meter from the first month and your bill jumped to $400, then you would have cut your usage immediately and not used so many kilowatts, yet they will not remove any kilowatts from you bill! They are totally screwing the public.

I even suggested that we look at the usage for the 6 months that were estimated in 2009 this year and whatever those numbers came out to this year we could use as a basis for billing for last year. Without even finishing my thought, the answer from SCE was a quick no! Why you might ask? Well because we were told that we would likely not use much electricity so that we can keep our bill down. Is that not what we would have done anyway?

They are thieves. I have now taken my letter, their response and filled with the Public Utilities Commission and unless I find out otherwise that I may not do so, I don't expect to get resolution from the California PUC, so I am going to small claims court. I am suing. I wish I could find a big time high power Attorney to file a class action because I know this is going on everywhere and they are stealing so much money. My bill is down to about $900. I will sue small claims, I can't wait.

I received my electric bill and it was higher than usual. I called because the month that the bill was higher, my wife and I were out of town. They re-read it and verified it was correct, but I don not believe it and want the meter and the grounds tested.

There has to be something that can be done about SCE overcharging customers. Many of us complain that we received a higher than our normal bill yet have done nothing new or added anything extra. We seem to receive these extremely bloated electric bills during seasons that would make it hard to prove otherwise. They offer an investigation, of course, and we always get the same form letter saying that it was justified. I wonder if they ever have an investigation regarding the over charge and find that it is an Edison mistake.

I know several people who have called recently regarding their electric bill tripling over the last two months and of course, they come out but as always they say that the conclusion is that the bill is right. I do not have anything in my home that would make my electric jump from the standard 70 to 90 dollars a month to $279 per month. This happened last year at this time and is happening again. I tried to argue last year and of course, they investigated and returned with the usual 'it's correct'.

It's impossible for me to have such a high bill more so now since I cannot used my central heat due to my electrician telling me that without new rewiring, I risk a fire. My landlord has not paid for the rewiring so my home has been without heat since November. Yet, I received a $279 electric bill for December and January. There is no way my bill can be justified.

My mother who lives alone and has never had a bill over 80 dollars also received a bill for close to 300 dollars recently. She lives alone and barley turns her lights on. She is an elderly woman, how does she argue with SCE? How do we argue with the SCE? They can charge whatever they want. Who monitors them?

Wow, the biggest nightmare customer service I have used in my life. I have lived in LA and San Diego and I have never had an issue with electric companies. I moved out of my fianc's and the bill was in my name and because we share custody of my daughter (50/50), I've kept the bill in my name. As it is a big house I couldn't handle the big bill being in my name, so I called to get the bill out of my name. The balance was $3,000 but I had a $2400 deposit. I asked the lady what I could do to get this taken care of. She said all I would have to do is go and pay $650 and the $2400 deposit will give me a zero balance so then my fianc could then put it in his name.

So I go down and pay the $650 and wait all day—no electric company. I call them and they tell me a whole different story. First they said I had no deposit—it all of a sudden disappeared! Then they told me I would have to pay the $2400 to get them to turn it back on! Then I have to call back because no one is helping me. Meanwhile my kid has no electricity and the supervisor tells me it's my fault! It's my fault for believing what a representative tells me I could do and it would work! That's my fault? Wow!

So now it's been 3 days no electricity and no one is willing to give me information on what I can do to fix it. Now they are saying because my ex is my spouse. We have never been married or engaged, which is what a spouse is nor do we share the same last names. They want him to pay my balance before they will turn on his electricity! Even though I have a deposit of $2400 with the company! And I paid $650 which would make it a zero balance in my name. This company can not be serious! $400 food has gone bad in my refrigerator. Three nights in a hotel for $250. Eating out 3 times a day the past 3 days cost $200.

A power surge took out our refrigerator, double oven, washer-dryer, 2 TV's including a $3000 50" Sony, lamp, and my $5000 lymphatic pump is evidently going out too. I have medical baseline service due to the latter, a life-threatening condition.

They absolutely do not care. I seek a lawyer to file a class action suit against them, or at least on my behalf against what promises to be a battle against this apathetic dynasty. I listened to a monotoned "supervisor" named Benjamin tell me about their procedure and disclaimer for any liability. I'm sure the Gas company has cause to be concerned. Not.

I had a roomate set to move into a rented home in Nov. 2007. The roomate Jason never moved into my home the electric bill was in his name and I did not change the name on the account until Nov. 2009 but did pay the bill under his name until I received a bill that had charges from a address he had moved to and left an unpaid balance. Jason unpaid balance was transfered onto my account I called SCE and was advised Jason put me down as a roomate on his account. I sent the requested documentation to have the charges taken off. I found after SCE ran their findings because I paid bills under his name I can not get SCE to take the amount off off my bill.

I have been a customer of sce for 14-15 years now. I have moved many times and have never had to pay a deposit and have never been shut off. Over the past year money has become tight and my bill is high. I had to start and make payment arrangements with sce I always kept them and i by some chance I could not i always called and they would make a new arrangement for me.

On nov. 11, 2009 my service was shut off. my husband ran out side and asked what was going on and had told the lady my wife just paid the bill she told my husband yes on oct. 22 2009 for $405.00 so my husband asked why are you turning us off she said well this is what happens when you don't pay your bills and got in her car and left. I then called sce to find out what was going on and to let them know the field agent was very rude and the invoice she left said i had to pay over $1800.00 to reconnect.

I was told to pay $17.00 field assignment charge $5.00 check fee $28.00 reconnect fee and the past due amount for a total of $379.91 which i took care of with her on the phone. It was a misunderstanding I thought my payment was due on the 30th they said it was due on the 9th. I was told that i would be billed for the deposit and to call back once I get it and see what could be done about it. I asked how long will it take for my service to be turned back on she said within 6 hours but she would get in touch with the field agent and see if they could do it quick since i was turned off 5 min. ago.

I explained that i have 4 small children and that they have breathing treatment. i was told i'm sure it wont be long as the agent is still close by. After 45 min and nothing I called back this time i was told it takes 1 hour to hit the computers and the field agent has not got it yet i could call back in 30 to 45 min. and get an update. i explained again about my kids and breathing treatments and this is what i was told they have a medical baseline and if I would like they would mail me an application but that does nothing about getting turned off you could still be turned off and they do get 6 hours to turn you back on medical or not unless its something that my child die from within two hours. i could have my doctor call but then all that does is go from a six hour window to a two hour window.

I explained this is not an hour thing that if one of my four kids has an attack they need it now and could not wait but this is the best they could do. and yes they took the hole 6 hours to turn me back on. one week later I get a bill for $1500.00 deposit to be paid in 10 days or I will be turned off I called the first person I talked to said if I dont pay it I will be turned off

then I went to her manager who said she would ask and see if they could lower that and break it into payment. was told they would do $1000.00 and break it into a few payments. I said how do you get $1500.00 deposit she said 2x my largest bill over the last 12 months. my bill are usually around $400.00 area but last winter when my twins were a few months old and very sick I had all kinds of stuff running to help them breath so my bills were very high. I asked about my payment from the the 14-15 years they said in the last year I have paid late and made payment arrangement so I do not have good credit with them. so why make arrangements with me only to use this against me.

I was told I had tell 5 that day to take that deal or it would not be good. I then called PUC very nice put me on the phone with an executive named Jerry he was very nice and reviewed my account and told me I need to be on the medical baseline and so on he would lower the deposit to $500.00 and I could pay $75.00 a month for 7 months starting in jan. also took my bill that I owed for nov. and dec. break that into payments of $75.00 till it was paid in full starting in jan. and if I am late it will void all of this and go back to the original $1500.00 deposit plus the bill and will have to be paid in full.

Now starting in Jan. my bill is around $400.00 plus the 2 $75.00 payments my bill will be about $550.00 a month for no less then 7 months. If I was having issues paying the $400.00 a month in the first place how am I going to pay $550.00 a month. I cant do it. It would be 16 month of these high payment and then 12 month from then 28 month total tell I could get back my $500.00 deposit.

this is unfair to do to anybody and i don't get a choice to go anywhere else so its this or no service. I'm glad that after 14-15 years that I have had an account with them that i get treated this way the rude customer service and to tell anybody anything about a time frame from what they get and if your child could die within two hours all of this is horrible to do and they do it all with out a care.

Bottom line, loss of $ XXX. My ex wife hasn't paid bills for months and I ended up paying her 4-digit balance without a legal obligation. (I saw some other deadbeat's $ 4-digit account and it is infuriating reading all these tales of decent folks getting disconnected over $ 55 and bums are allowed to continue with balances which are 20 times higher!

SCE lies about not receiving payments (always asking the customer for proof, which is not a problem, because ultimately, the truth will come out). SCE also plays games with account numbers, thus allowing deadbeats to benefit from someone else's good credit history. SCE has a monopoly and they do as they please.

My $ 300.00 payment was embezzled, not posted. although my bank faxed them proof of payment. (Online bill pay, the bank is mailing out the check).

This is not the first time sCE embezzled monies from me. Always online bill pay so me making these payments cannot be denied. Often, SCe credits some other account etc. This is a systemic issue and has been going on since 2007. I tried to escalate the complaint - they are just stonewalling and the years go by. Am still waiting...

My electricity was turned off on Oct. 28th, one month ago. I pay all my bills and have never had any trouble with any bill collectors my whole life and I am 56 years old. They turned it off because of late payment. I never received any bill, and I never received any notice over the phone. I have a voice mail on my phone and they told me it is against their policy to leave a message.

I had to go to an office nearby to to pay $473.28 to get them to turn it back on. They never told me that I need to go throw the main breaker to get the electricity back on. I tried to get them to let me know when the next bill is due. They send me another threatening letter saying respond within 48 hours or they will shut off my power again.

They will not accept payment in the mail again so I need to go the office and pay $293.61 get the bill current. I use very little power because it is only me and my daughter and we are gone alot. I gave them $766 in less than a month and wasted a couple hours of my time because it takes so long to get a person on the phone.

I paid the majority of my bill that was past due 4 days ago. Today they decide to come and shut off my electricity for a lousy $31.03 that was the balance. Did Edison care? NO! They already have a $260 deposit on my account. For them to shut off my electricity for such a small amount makes you wonder if they are doing it to rack in the reconnection fees. I have shorted my bill before when money was tight (past due bills) and they did not shut my electricity off for that! 2 days before Thanksgiving they have the nerve to do this to me and my family. Also, they only take one type of payment. Interesting... When I asked the witch on the phone about this she said they are waiting approval to be able to take credit card/debit card payments. I told her that your company has been in business for sometime now. And you still can't take these types of payments? Someone needs to stop them. They have already made money off my deposit in interest. And the saddest part? That we have no choice but to use them.

About 2 months ago our home was hit by a driver who fell asleep at the wheel. As a result, she hit the electical post outside our home. Insurance covered the damege on the outside. Well about a monthe later we started experiencing plumbing back up. I have since had 2 different certified plumbers out to my house. They have proceeded to dig a 8 ft deep hole in mty front lawn leading out the the main sewer line under the street. It is there expreseed concerns that when S.C.E put in the new electrical pole, they crushed my main sewer line. I have since contacted Southern California Edison and nothing is being done. I have been without the use of my house now for two weeks, and still have raw sewage in my bathub, and shower. The plumbers cannot finish the job as the pole can become unstable as the would need to dig further into the street, which is owned by the city. I am desperate as this has completely wiped out my saving, and still no awnser for SCE.

On or about 8/27/09, i had a power failure and immediately after my power came back on, my computer printer was making a loud noise and has since been inoperable. Mr. l said that out of over 800 customers who experienced the failure, i was the only one who submitted a claim in my area. also, he said that other items in my home also would not have been working. So, because i only had one item destroyed by the fire and i was the only complaint from this area, the denied my claim for reimbursement.

From June of 2008 until March of 2009, I was told my Edison account was "under investigation" at the following residence that I occupied. This investigation was presumably due to previous tenants who lived there. Edison would not give me a bill during this period of time, and as they have documented, I called several times and on a regular basis asking for one. At the end of February of 2009 when I called again to ask for a bill and about the investigation, I was told that the investigation had been finished. I specifically asked if I would now get a bill for the charges of the previous 10 months. I was told I would not, and that my account would be reset to $0. Edison claims they have no documentation of this call.

Not long after this I received a bill in the mail for $ 1,071.82. Not only was this a breach of their promise (as I was told that I would not owe anything for the time I was investigated), it was also a clearly inaccurate amount to charge for energy in a studio apartment over a 10 month period of time. Over this period of time I asked for information as to how much any of these charges might be and was given none.

I believe that Edison should stand by the word of their employee, who stated that my account had been reset. Also, I believe they should honor the fact that I sought to obtain and pay my bill several times over the 10 month investigation period.

In the last couple of months, Edison has reduced the bill in question to $404, and sent me a letter explaining that contrary to their previous findings in the investigation, the meters had been crossed. I simply have no way of knowing whether this charge is an accurate amount at this point, and do not believe it's fair for me to be paying this bill.

Amount in Dispute: $404.

I had just returned from the Hospital with my elderly father , The van door and the House door were still wide open, both of my arms were busy helping my Dad. I saw the Edison man come up and I assumed he was reading the meter. Much to my Suprise he had turned off the electriciy !? There was No warning, he said nothing, this man jumped in his truck and sped away. We had no idea what was going on . I called Edison and they said they did not receive a payment. I had to pay a large deposit and a reconnection fee, even though the payment had been sent. I checked with the Bank and The Check had been cashed!..it was torn as though it had been caught in a machine.??

, I just love loaning Huge Corporations Money interest free. Something must be done to make this Company take responsibility . We have owned this Home for over a decade and have never had bad experiences with other Utility Co. May i suggest to others that they call California Utility Commission, Write to the Editor of your Local Paper, Call the local news stations, ask the Media to Assist You, and Telephone you City Council, and your area House Rep.

This is a very very extensive, challenging, and very unfortunate circumstance. This complaint is going to require someone who is very detail oriented and very organized to be able to resolve this issue. This issue is in regards to Mercedes H. who is the owner of the property located at 11015 S. Inglewood Ave, Inglewood, CA. 90304. Mercedes is an 80 year old senior with a chronic illness (cancer) she is lying on her death bed the only income she receives is her social security and she rents a room to a person to be able to keep her home. In 2006, Mercedes was approached by a man from Edison that slapped her with an 8,000 bill. The guy said that this was due to an issue that had occurred about 3 years back.

Mercedes not having any money emptied out her savings account and paid 5,000 out of pocket leaving her empty with NO MONEY. Then the balance (without checking her financial status) they put her on a payment plan for the remaining 3K balance so she was paying 220.00 a month then they decreased it to 110.00 because she begged them to. Recently, she rented a room to a friend and that friend of hers NEVER authorized to put the bill under her name. Her friend's name is Mercedes A. For some reason they transferred services under Mercedes A.'s name. this account is separate from the 3K account.

So Mercedes has been in and out of the hospital (we have that documented). She missed a few payments BUT made them! So then they decided to disconnect the lights JUST BECAUSE WITHOUT NOTICE Yesterday 10/20 and demanded 1,000 dollars up front which she did not have! She had to ask her sister for 1,000 dollars.

After that was paid they did not turn on the lights for her. The have been abusing of this elder. All the while everytime she calls for assistance they tell her that she made a fraudulent transaction. Well, we are ready to file a HUGE law suit because of this issue Damage Resulting = Mercedes is drained she has no MONEY she is a senior, 80 years old, with cancer, lying on her death bed. No capacity to do anything. Also at some point in time they transferred the bill to my husband's name David S. Because of this we had to bring Mercedes to live with us until this is resolved.

This is a very very extensive, challenging, and very unfortunate circumstance. This complaint is going to require someone who is very detail oriented and very organized to be able to resolve this issue.

This issue is in regards to Mercedes H who is the owner of the property. Mercedes is an 80 year old senior with a chronic illness (cancer) she is lying on her death bed the only income she receives is her social security and she rents a room to a person to be able to keep her home. In 2006, Mercedes was approached by a man from Edison that slapped her with an 8,000 bill. The guy said that this was due to an issue that had occurred about 3 years back. Mercedes not having any money emptied out her savings account and paid 5,000 out of pocket leaving her empty with NO MONEY. Then the balance (without checking her financial status) they put her on a payment plan for the remaining 3K balance so she was paying 220.00 a month then they decreased it to 110.00 because she begged them to. Recently, she rented a room to a friend and that friend of hers NEVER authorized to put the bill under her name. Her friend's name is Mercedes A. For some reason they transferred services under Mercedes A name - this account is separate from the 3K account. So Mercedes has been in and out of the hospital (we have that documented). She missed a few payments BUT made them! So then they decided to disconnect the lights JUST BECAUSE WITHOUT NOTICE Yesterday 10/20 and demanded 1,000 dollars up front which she did not have!!!!!!!!!!!! She had to ask her sister for 1,000 dollars. After that was paid they did not turn on the lights for her. The havve been abusing of this elder. All the while everytime she calls for assistance they treat her like **** and tell her that she made a fraudulent transaction. Well, we are ready to file a HUGE law suit becasuse of this issue

Today I called SCE to demand an explanation and I couldn't get past the extremely rude 1-800 lady "Tricia" to get to a supervisor. Even after she admitted that they "received" my check in their system on the day they disconnected my service. Which leads me to believe that someone in their employ held my check on their desk without entering it into the system.

This is the second time they have done this and I believe this is a scam from this particular utility company. What can we do to stop them?

I have had a running dispute with Southern California Edison for 17 years. I own a 1800SQFT home in Irvine - my typical Edison bills are in excess of $700/month during the summer - with some months exceeding $1,100 (this equates to over 4,000kwh/month)...my neighbors usage is under 1,200kwh/month (large house, less efficient).

We have filed numerous complaints with Edison (as well as one with the PUC) - we have also taken steps to cut our usage - including installing Solar. We have REPEATEDLY caught Edison estimating our bills (NO METER READ)or mis-reading. There are MUCH more details that I would like to share - as I am not getting any support from the PUC, I need an advocate.

Just moved into a house. Tried to turn on the electricity but found out there was a hold on the house because the last owners didn't pay their bill. It's been a week since I moved in and I still don't have power, the customer service center is no help! My house is being investigated because someone else didn't pay their bill. Why should my son and I be punished for someone elses mishaps! This isn't fair! Edison reps are no help! I have to stay in a house with no power because the last owner didn't pay their bill! I can't believe this is happening!

I've written them a letter asking them to reconsider and I made an agreement to make my monthly payments on time or before the due date going forward. However, I'm afraid they might not accept. That's why I'm seeking your help. Can you help? Any assistance is greatly appreciated.

I moved three months ago, shut down my account and pay utilities directly to my sister (I'm living in her guest cottage). Southern California Edison is quite heavy handed with its customers in paying on time and forces many people to pay significant deposits before they even provide services.

I've spent hours trying to get through. Today, I'm told they will not be paying me for another 35-45 days. Their care for the customer is so cumbersome and rude that I'm turning this matter over to my attorney today. $1,013.26 plus my time away from productive work plus attorney's fees. I will take this company to small claims court.

I paid my utility bill over the phone with quick check because I have paperless billing and like always was given a confirmation number. About 5 days later my power was shut off. I was not notified by mail nor was a tag placed at my door. I had just purchased $300 in groceries and had my elderly mother at home and a new baby. Power was resoted about two hours later also during the extemem summer heat in Palm Springs, CA.

When I phoned in regarding the shut off the person explained that it was because I had not paid my bill. I repaid it along with a $25 reconnection fee. I also faxed back the next day my original confirmation number. After a week I had heard nothing from SCE and my power was shut off again. Although my bill was current, this time they said they shut it off because I owed an $850 deposit adn it had not been paid.

Again I was never notified of this and why a deposit for an error on behalf of their system. I could not get an explanaiton for this from the 1-800 person and my power was restored agian a few hours later. I was then referred to the 1-909 number for further assistance. Here I was asked to provide the confirmation number again as well as the phone numbers where I could have called from to pay the original bill. I was also asked for proff of payment from my bank.

After providing this I still never heard back regarding the verdict. I called tonight to pay my bill and was told again that I still owed $850 also by September 14th. The 1-800 lady told me that Ms. V left me a message regarding this. Tracing my cell phone calls back I have never received a message from her. Please help I do not understand why I woul dbe required to pay a deposit for an account that I did pay and have a confirmation number for.

When I changed banks my So. Ca. Edison payment suddenly started getting rejected. Every other institution that I had set up for online payment got paid, but for some reason SCE kept getting rejected. The bank kept blaming SCE and SCE kept blaming the bank. After the 3rd rejection SCE demanded cash -- whereupon we dutifully paid $43.96 cash, bringing the account current. Furthermore, because of this, we are now on a cash only basis for the next 6 months. This is minor compared with what SCE did next:

Now today, I get a letter from SCE demanding a $165.00 deposit EVEN THOUGH THE ACCOUNT IS PAID IN FULL! SCE's offer of a payment plan does not make it any less of a theft issue. Calling it a refundable depost overlooks the fact that SCE is still extorting money from consumers for the egregious offense of being delinquent in the amount of $43.96, for an error that was not ours, but a bureaucratic nightmare that neither institution wanted to take responsibility for.

Further, just how much interest, may I ask, is SCE earning of my $165.00 deposit that they are holding? Will that interest be returned to me? Heck no! This is another opportunity to extort money from the consumer while the utility company earns themselves a profit on the time value of my money.

I want this kind of theft by the utility companies stopped. We have sterling credit, were late with this one account due to a change over from one bank to the next, and now Edison is extorting $165.00 from customers for one banking error. In the last 25 years we've been SCE customers we have always paid on time and in full.

I have also notified the Public Utilities Commission, the Better Business Bureau and the legislators representing my district. The media is next because this is outrageous.

Bad communication with clients. I had paperless billing and their emails went to spam mail. I got my electricity cut for $33 and being late on my payment. Re-connection fees were added to that month and next months bill for a grand total of $66. When Edison comes to re-install electricity they do not turn the main breaker on, so you are stuck without electricity until the next day when management arrives at work. WORST CUSTOMER SERVICE.

An employee from southern calif. Edison came to my business and turned off my power for non-payment. I was @ my business writing out bills to include the Edison bill. When my power was turned off I went out side to see what happened the employee (male) was very, very rude he said" are you Melisa?" I responded "YES" whats going on , I turned off your power because you didn't pay your bill ( with a small giggle). I asked why didn't you come knock on my door I've been there all morning, I can just pay for it now. His response was "OH NO" I have to turn off your power first then talk to you later.

i asked him if he would come drive around the building to my business and I would pay the bill there, this person was very unprofessional, he said "NO" , because then I would have to drive back around the building to turn the power on. I had to walk back to my office get my check book walk around the building to the alley way and pay my bill over the phone. All because the person did not want to drive around the building to collect payment. The complete time this was going on the employee just thought it was funny he smiled and smirked a couple of times. I told him I hope you did blow out my computers or my security system by just turning off the power like that. His comment was Oh well I have turn off the power FIRST. It took 45min. to restart my security system, all 4 cameras, monitors. 3 computers to take orders.

I had a GE pad-mounted residential transformer in my back yard for 33 years with no problems and no complaints. It made a higher pitched buzz that dissipated in about 5 feet and was not audible after that distance. About 4 months ago, SCE replaced that unit with an extremely noisy one manufactured by Howard Industries. SCE replaced that noisy box about 2 months later with the same unit (with deadeners) that is only slightly less noisy. The unit is 13 feet from my house and causes a "B" note hum. This low frequency hum is pervasive and permeates my yard and house. I have a humming house. SCE did the same thing to my neighbor one street over. The same hum occurs in her yard.

SCE must be installing these money saving, inferior and noisy units all over its territory in the yards of unsuspecting ratepayers to save money at the expense of customers' health. SCE said literally, too bad, I have to live with it because they have the right to make noise in my yard. Do they have the right to make my whole house hum 24/7/365???

SCE had no complaint from me in 33 years as the record shows. The problem arose from the procurement of cheaper and inferior transformers that are built to save money for electric utilities and have been made on a low budget with no sensitivity to or consideration for residents. It is preposterous to think that technology got worse over the past 33 years and not better. The Japanese adage is "Continuous Improvement." What happened to SCE? I would appreciate any help you may offer and the recommendation of a superior attorney as my family is being traumatized daily and my property value has plummeted.

July billing period 7/1 - 7/31. I was gone 6/28-7/16. June bill was 45.91; July bill is $44.51. Called the company and received no satisfactory explanation as to why only $l.50 difference--even after I told her when I'm home TVs, computers, printers are on 24/7 along with sporadic use of electric stovetop, microwave, washer and dryer! Representative said she'd have a tech come out and do another reading; but I don't expect any adjustment--something like this happened when my mother no longer lived here and my bill was not reduced--rather they continued to base bill on historical usage.

Two and one-half years later, in May, 2008, another SCE agent happened to indicate that I was still paying GS-2 rates. Dismayed, I immediately filed another request, and again, it was conveniently ignored by SCE. I finally got the rate changed back in June, 2008, after a third, written request. Please note that SCE invoices do not indicate if you are billed at GS-1 or GS-2 rates: this arcane "demand"-based rate schedule is deliberately made even more impossible to manage by concealing information from SCE invoices.

Thankfully, I had kept all three rate change orders on file, including my original 2005 form, which had been faxed to me by SCE upon my request. Although Mrs. D at SCE in Rancho Cucamonga agrees that I have fully complied with GS-1 rates since March, 2002, she denied my claim, on the basis that I was not able to irrefutably prove that I had faxed back my request on November 1, 2005!!! The fact that I requested the form by fax, on that date, and that I still have it on file is irrelevant to Mrs. D. And why shouldn't it be? She doesn't get paid by admitting that SCE makes mistakes. After all, what can I do -- change suppliers?

Mrs. D was so certain of her absolute authority that she did not even bother to make the calculation. I paid $42,494.93 to SCE during the disputed period. According to SCE documents, left deliberately vague to muddle any claims, the difference between GS-1 and GS-2 is "5% or more". That's $2,125.00 "or more", plus interest. The ever-so-arrogant Mrs. D did offer me an undisclosed, token sum of money to make the problem go away, as if I was a nuisance with a tin cup. I refused, assuming I could easily take Mrs. D and her attitude to small claims court and let a judge decide. At a time when energy conservation is on everybody's list, Mrs. Davis is apparently prepared to say anything to circumvent the terms of her own rate contracts and punish a long-standing customer for successfully taking steps to fulfill SCE's own energy conservation criteria.

I am writing to you in hopes that you can help me with a dilemma I am having with this company. I have been going through some tough financial times of late and had been late on some payments, one that resulted in a disconnection of my service recently. I am struggling to make my monthly payment and this additional deposit payment is going to make things even harder on me to stay afloat financially. I have called and spoken to two people on the phone who are reluctant to help me. I have been a customer of this company since 1999, and although I have struggled lately, I have had many years of loyal service to them. I am asking that this security deposit be waived, and that if they cannot help me with this, redirect me to someone who can.

I live in one of the hottest parts of California. It gets hot sometimes as early as late April or early May. The summer rates for Southern California Edison do not take effect until July. Our bills in the spring are always sky-high. We installed a high energy-efficient AC unit to help with our high summer bills, which had not exceeded $460 ever. There were times where it was 123-125 outside and my bill never went above that. My AC would run almost nonstop 24/7. I recently received a bill from Southern California Edison for $560. My bill for the previous month was $333. The problem here is my AC has not been on for almost 3 weeks. The bill for $333 included my AC being on everyday because it was hot in late April and early May. The past few weeks here have been really nice so our AC has been off. My new bill was $560, but my AC has been off and we are not always at home as it is.

I called Southern California Edison when I received this bill and as usual, they made me go outside to verify my meter reading. They gave me the same "Well, that is what we have here in our system" ** line they usually do and asked me the same questions about the TVs, refrigerators, computers, people in the house, etc. Nothing in my house has changed since last month at all, not a single thing but the fact that my AC has not been running. I went from 42kw usage a day with my AC on all day to 73kw usage a day with my AC off. The customer service guy even told me that since the meter had been read (which was 4 days ago), that the meter is still telling him that we are using 75kw a day. How in the world does this happened? This is ridiculous. He told me they would do their investigation and contact me within 21 days. What good does that do me?

I've been through this with them before because this seems to happen a few times a year. We get a ridiculously high electric bill, call and complain and all we get is "Well, according to our records, the meter reading is accurate and the amount is now due". This is so unfair. There has to be someone we can call because I honestly feel we're being raped on our bills. My neighbor owns a restaurant in Palm Springs and they closed for 8 weeks and had everything shut off but one walk-in fridge. The bill prior to them leaving was upwards of $3500 when they were in full business (summer time, mind you) with the AC on 78, stoves, ovens on and all refrigerators on, etc. The bills they got for the 8 weeks of being closed were both over $3000. Southern California Edison tried to justify that by telling them they had to pay a certain amount every month just for having their services connected without having power turned off at the main box or whatever they call it.

What in the world is that about? How can that be possible? That same billing cycle, both our home electric bills were through the roof as well. We called and complained and both our meters were re-read even though we read the meters over the phone after they were already read by an SCE meter reader. We both were notified saying our bills were correct and we had to pay them or service would be turned off. To me, that is extortion of some sort because we're not given an opportunity to prove our meters are being read wrong or that our power usage is properly turning the dials. How can we, the consumers, fight these people? Southern California Edison has a huge monopoly over many cities in CA and it's not like we can say "Well, we're switching to so-and-so electric" because that's not an option unless you move to someone else's jurisdiction.

How can we prove that we're being charged way too much money? How can SCE prove that we didn't use the amount of kws they say we do when we know 100% the bill is wrong? We've been cheated out of thousands of dollars from SCE and they know it. I can't tell you how many times we received bills in the mail that made our jaws drop because they were just so outrageous and far from accurate. We have energy-efficient appliances and everything. I even had an SCE representative tell me that it is pointless to own energy-efficient appliances because they cost more money to turn on (like ACs) and draw more electricity as they run. I could not believe what I was hearing. This guy actually told me it was pointless to own energy-efficient appliance because they cost more money to run than non-energy efficient appliances. What in the world? I think GE would love to hear that, along with everyone else who makes these energy-efficient appliances. I thought the point was to save money, not to cost us more. Or am I wrong there?

Another thing. We were told that using washers, dryers, dishwashers, etc. before 7AM or after 7PM (peak hours) is when it is cheaper to do so. How is that so? Does our meter know the difference between AM and PM? How do we know we're being charged less to run our appliances at night then if we were to be running them during the day? Who decides that? I want to know that. Well, reading everyone else's complaints, I would hope that there is something in the works against SCE, but I can dream right? I honestly believe if someone dove deep enough into the files and system of SCE, there would be mass corruption found. There is no reason why people who live in the desert and have summers that begin in April sometimes, even May, should be paying outrageous rates just because we happen to use more energy in those months and because it's not "summer" in other areas of CA. Summer rates for people in the desert should begin in April, instead of July. July is sometimes the 3rd month of our summers out here.

Anyone who could shed some light on any of the info above, I'd love to hear it. Thanks for your time, I hope to hear from someone because I would love to see SCE go down. I believe they have been screwing the people of CA for many years and they've got what's coming to them. This has got to stop, especially in these horrible Obamanomics times.

I have told SCE since mid-2007 that something was incorrect with my meter or bill. I was not using that much energy. My bill, whether I was in this home or not, was $270-500 a month. They finally checked the meter 2 months ago and said the meter was slow and so they re-calibrated it. At first, my bill returned to normal, $60-70. Now it is back up to about $500.00. I filed a complaint against SCE. I have volunteered to submit to SCE affidavits of the number of people in our house (2), take pictures of the appliances being used, etc. SCE said nothing I say or offer to prove is relevant, they only go by the meter and my meter is saying I used x amount of energy per month and they are charging me for it. I feel at the mercy of the electric company.

Whatever they want to charge is what I have to pay or they will shut everything off. How do I find the cause of these overcharges being generated? Has anyone else had success in proving SCE is overcharging, has a problem with their meters or bill calculation and gotten the charges reversed? I have spent the last year and a half calling SCE and talking to customer service representatives who have not helped solve the problem. I have had energy audits, changed my AC/heating unit out and paid enormous bills. I am at the end of hope and moving out of my home is my only recourse. I cannot continue to pay these bills and make too much money to qualify for assistance with paying my bill. This has affected my health and peace of mind.

My problem is that I am a 62 year old women, with 3 foster children in my home, and the light company is charging me a bill that is not mine, and they keep threating me that they will be disconecting my light bill today. I am so stressed out over this issue, that I don't know what to do or who to call. They are charging me a bill of $1800, that is not mine, but because I used the address as a mailing address, now they are assuming that that bill is mine. Pleas Help, don't know where to go. I speak only spanish and my daughter is helping me with this letter. Thank You.

Before the month of February, I have been getting billed by Southern California Edison between $5 to $10 for the last 18 months or so. In march, my bill rose to a whooping 149 dollars for an unexplained reason. So I called them and inquired why my bill went up so high and they told me that my meter wasn't properly running and that's the reason I was getting minimum bill for that whole entire time. And now they supposed that the meter is properly working, that the sudden rise in my bill reflects my "everyday lifestyle", that as the only person living in a small apartment will consume 150 dollars worth of electricity because of my supposed lifestyle. I requested an investigation and they concluded that the bill was indeed accurate and reflected my "lifestyle". That is both for the month of february and march. And I thought, well it was cold during that time period, maybe it's the portable heater I have used that caused the bill to increase.

For the month of april however, I was only home in the weekend. I'm an anesthesia student and was rotating in Kaiser anaheim for that whole month. I stayed in my parents house during the week and only came back to my apartment in the weekend. And for the two days I was staying in my apartment, I never used my portable heater, thinking that that may have caused the spike in my bill. So, to recap, I only stayed during the weekend for the whole entire month in my apartment and never used my portable heater. I get my bill for the month of April, $150.69, no different from the bills I had for the month of February, $149.11, and March, $152. What confuses me is how could a bill be similar to what I have gotten the last two months inspite of the fact that I have not stayed in my apartment 22 out of the 30 days of the month? I called them again and they told me that $150 dollars may just be my regular bill--A single person, living in a studio, with no washer and dryer, only had the refrigerator on for the whole entire time at low energy level, and happens to be out of the apartment 22 out of the 30 days of the month.

How could that happen? All I can say is that is ABSURD! Again, upon talking to them over the phone, they told me that they would do their investigation following standard procedures and let me know of the findings within 21 business days.

It was right before Christmas 2008, Edison demanded payment on a $700 2 month past due bill, shuts us off for it. We beg and plead because we have 4 small children to no avail. We had to dip into our Chrtmas money and pay the $700, THE NEXT WEEK, they come out and turned us off again. Saying that last months bill was past due for $275 and we also had to pay a $600 deposit. So we had no choice but to pay their demand. I mean you don't know whta it is like to have to explain to four small kids that Santa's Sliegh was too full and Santa had to pass them up this year. Christmas mroning i seriously thought about ending it. This month April 2009 they decided to stop accepting payments on the depoist and turned the power off, even though we had been making monthly payments. These people MUST BE STOPPED. I am heart broken when i read all these stories and nothing is being done about it.

After smelling gas I phoned in again. The same technician showed up. Without using a leak detector to be sure there was no leak. Six phone calls were placed to the gas company in less than five months the last being two weeks before a tragic fire that took the lives of my two sons and destroyed my home All of which could of prevented Had holmes spent more time working on the problm out come may have been

logan died at age 3 years old. Devin died at age 1 and a half. DO NOT TRUST THEIR EMPLOYEES TO KNOW WHAT THEY ARE DOING! Big Mistake I learned the hard way

We have not been receiving our electric bill and as a result they shut off the power twice. They have a $451 deposit but now they require another $270 in order to keep the service on. That would mean that they would have a $721 of free money in which they can earn interest on.

When I called them, the people on the line did not care about the situation. I explained that we have not received any bills for a while and it was to no fault own, but they did not want to help at all.

I rented my house and had to evict the tenants. I had to go to court to do this. when I finally got them out I re-rented the house to Mr. H. the utility company refused to turn the electricity on until I or Mr.H. paid over one thousand dollars on the old tenants bill. Mr.H. sent them a rental agreement and identification. he also had service with the electric company and asked that the service be turned off. he left in good standing with the electric company. I sent copies of the court papers. Still they refused to turn on the electricity. They said it didn't look like anyone moved because the last tenants left two trailers in the drive way. Yes, they did leave the trailers and I had asked them to move them,

They have since been moved. still no electricity. then they said that Mr.M. (the former tenant) and I had a link which was that we had a relationship thirty years ago so therefore I owed for the bill. Then I called the CPUC. The electric company would not return any of my calls until the CPUC called them and hooked me up with them.I then talked to a supervisor who said she had never seen any court papers. She did find them and said they appeared to be tampered with and that they would have to call the court that was a week ago. The electric company on several ocassions said they would get back to me but never do.

Mr. M. has called them and said he would pay the bill in payments and still the electricity is off. Mr H. has been without electricity since March fifteenth. he has no food in the house, no heat, and it is dangerous in the dark. he has children. We have done all we could to give them proof that Mr. H. is a new tenant, including Mr. M.'s offer to pay the bill.

Both Mr. H. and I feel that we have both been unjustly put through excessive pain and suffering. me mentally, and him physically and mentally.I am drained from fighting with these people.calling them on the phone daily with no response from them unless I call the CPUC first. and them telling me about an investigation that seems they are running very unprofessionally. neither of us should be going through this with the facts I have given them and with the valid proof and with Mr. M. willing to pay his bill.

I bought a home in October 2008. I get a bill in Nov. 08 which increased just a bit to $78; up from my norm of $55-$60, then I get a December bill of $96. Then January hits, the bill is $140, February $154 and now for March it's $216. Now; I moved here so I would not loose time seeing my child, however; my commute to work has gone from 22 miles oneway to 57 miles oneway. To cut down on the commute I stay 2-3days during the work week with family members still residing in the community of Upland to save time and money. The home is vacant more than when I moved here in October. All my bill show a significant decrease in the amounts due each month.

I called SCE and told them exactly what I written above. I even offered to fax/email them my other utility bills to show them the near 50% decrease in water, gas and a copy of my home phone bill so show them the calls being made are much less, because I'm not home. They of course scheduled a meter reading. I said I wanted to present when the meter guy comes to read the meter. SCE stated, they could not set appointments, and they only have a time frame to do the read (3-5days). About 10 days later, I get a letter in the mail stating that's my normal usage and no error has occurred.

I escalated the matter to a manager by the name of Joy and I requested that the meter on the home has been running since the home was built (20 yrs) and has to have a problem. She rejected reviewing any other bills I have showing decreases. Come on; I live in the home alone and use it to visit with my daughter. Joy; stated that since the home is vacant more than usual, my refridgerator is consuming more energy sitting idle. Give me a break.

So, discussing this matter with my boss. She said I should talk with her son, who just left SCE to go to work for Los Angeles Department of Water and Power. Of course I did. He suggested when I no I'm going to leave the home to stay overnight with family, that I cut off the fridge (if no food is wasted), unplug all T.V.s, clocks, lamps ect before leaving the home, then go out to meter and count the revolutions of the meeters in a 2-3 minute span. Then leave the home; giving the meter enough time to slowdown and then when I return count the revolutions again, using the same time span. I did just that. The meter has not slowed at all. So I called him, the meter is still spinning the same. Yes; you have a faulty meter. Then he asked me to look at the tag on the meter which usually shows a time the meter was last serviced. Well to my suprise, the meter was service 11-6-2009 and since then by bill has not been the same.

I called this info into SCE the past two days 3/27 & 3/30 to Joy who has yet to return my call. My message to her voicemail summarized everything I just wrote. Gonzales says the meter should have slowed down tremdously by unplugging and disconnecting electrical items in the home. I also asked the first Customer Service Rep I talked to after receiving the notice from SCE that my usage was normal how can my boss, brother and another coworker all own homes where a family of 3-4 individuals live in the home fulltime, one home has a pool and jacuzzi running payless per month, than this single guy who is only in the parttime each week. Answer we are not allowed to discuss of one person usage versus another person.

SCE is refusing to look into the matter of a faulty meter, they refuse to have a Rep come here to perform inspections of the meter. Please I need this matter resolved and SCE is not going to assist because we have to pay the funds. I want to bring my witness forward. He spent 17 years with SCE from reading meters to ending as a lineman. I'm told I have to have the $216 paid and if a disconnect occurs, I have to give them another deposit even though they have my initial deposit given them years ago. What to do?

The economic damage is I am very budget when paying my bills being a single individuals. I can't continue to stress over this matter. This month I'm using no heat, no electric sprinklers dimmer bulbs all in my efforts to prove that even though I use less power, my billing is going up. It's doubled in less than 60days. I had to cut back on food, laundry, clothing and commuting. Man; America has changed and no one really cares about anyone anymore. Try raising a kid in an environment that will push you down, before a hand is extended to lift you up. Please help.

Now I have received notice that Edison without my persission has transfered the balance of the old account to the new account causing my new Edison account to have a balance and delinquency which may cause service interruption. Edison Refuses to keep the accounts separate nor send me the policy in writing that states that Edison can consolidate accounts that have the same account holder but different service locations. I have been making payments on both acounts and I have kept the current account on Rose ave current and paid. I have been making small payments on the closed account and the remaining balance out of the original 283.00 is 104.88 so I don't understand how and why they would combine accounts that could and will destroy the account in good standing.

The damage that will result from this incident will be my electric service being interrupted due to account payment delinquency due to Edison combining two separate accounts into one for payment.

I recently had to transfer the account into my own name, even though I was on the room-mate's account and they claimed I would need a deposit of $120. My bank account has paid this bill every month for the past 12, perfectly, and they still need a deposit? What the heck? They have no competitors, and when I asked about this, the rep replied smugly that We could charge whatever we want, be glad it's just twice the average in your area.

They also refused to explain the clause stating that they don't have to return the deposit if in the opinion of the Company the service or credit that it was established in has changed.

This is extortion. The company can charge whatever they want and we're forced to pay or live in poverty with no electricity. Please investigate these corrupt practices and give the consumer some protection!

I filed Bankrupts in 2007 it was and I refilled in 2008. My husband lost his Job I became ill and was hospitalized several times through out the year. This made it difficult for us to pay our mortgage and utilities I filed Bankruptcy and because I donot have any sick time or disability Insurance my case was eventually dismissed because I could not keep up with the plan payment my mortgage and utilities . We had not light or gas for a few months, during last winter. My son moved back home to try and help out. Unfortunately, he only gets paid $700. a month. He turned our lights on and the electric Co. is saying that he need to pay the bill that was placed into bankruptcy. I Called and spoke to Marveli, She stated that [he] was listed on my account.

I explained that My Husbands name is, My son name is Jr. as it is on his SSN card and CDL, which he gave to them the day he opened the account. She argued that the name on the account is [name]. She also said that I need to fax my BK records to her. I explained that all the Information was given to Cecelia, In her BK department, and that I would provide them with any information regarding my case and my attorney. I found out from the Supervisor, Mrs. Gonzalez, that George was charged 450.00 for my past account bill that was placed in Bankruptcy. She stated that Celia form the BK department should have called me back, but she has not.

In call on 12/29/2008 Called at 2:00 pm unable to contact Cecelia in the BK department Left message for a return call and she still has not called me back. I called back on 2/10/08 spoke to Angelica regarding a shut off notice we received she stated that she still has not received any information form Cecelia regarding the Bankruptcy. I spoke to my Attorney, who stated that they have already sent out information in regards to my Bankruptcy. My son was charged late fee for a bill that was lawfully placed into bankruptcy and was placed into a payment plan with the chapter 13 trustee.

I also spoke to Carlos, from So. CA Edison Co., who stated that The Edison Co. should not charge my son for any bills that are not his. Now they shut the lights off because we have not paid this bill that has been placed in chapter 13 BK. I have children who are under age and agin I have no light during the winter season.

I moved into a townhouse (rental) complex on 2/25/09. I started service with SoCal Edison approximately a week earlier. I moved in and all was well, until the night of 3/3/09, when I returned home to find my power off. I called Edison immediately and was told that the previous renter (a Mr. Douglas Schats), had left a remaining balance of almost $700.00 at the time he vacated the unit. Because of this, I was required to fax in a copy of my rental agreement, two forms of ID and my SSN to verify that I was indeed a new renter. I was told that Edison had left a tag on my door telling me this (the tag was never there), and that they had tried to reach me by phone (their service rep had incorrectly typed one digit of my phone number when my account was set up, so they never called me).

I was told that I had to fax this information to tehir investigation department and that they would call me immediately upon receipt. It would then take 1-2 buisiness days before I could get my power restored, once they began their investigation. This happened last night (wedensday). I faxed my information at 0745 this morning and have yet to receive a call from the Investigators. This delay is tellme me that I am likely without power for the weekend. I asked them why they didn't inform me of the need to fax this information when I set up my account so early, and was told that they didn't have the capability of knowing that their was an outstanding balance at my address (or any other)...amazing, and unsat. I could have easily faxed it in while I waited for the go ahead to move in from the complex management.

The service reps and their managers continueally read off of their scripts and will not give me a live person in the investigation department to at least tell me whether I should rent a hotel for the weekend. I am furious. They simply don't care, and told me quote right now you're just playing a waiting game...lovely. I am being punished for someone elses inability to pay their bill, that has NOTHING to do with me. I informed them that they need to make a policy change, to inform new customers of this possibility, should the previous renter or owner have left SoCal Edison with a balance, that way it could be taken care of before you come home in the rain, still moving in, with a carload of stuff, and have to drag it down the sidewalk into a dark townhouse (because you can't get into your electric garage door). This is unsatisfactory.

I have a child (just the two of us occupy the townhome). We are there now with no heat, no ability to cook (electric range), no air conditioning...and a refrigerator full of groceries totally $100.00, let alone the cost of renting a hotel for the weekend if I can EVER get a live person to give me an idea of whether it will be turned on by tomorrow. Additionally, I spent a total of about 3 hours of the phone at home last nite, a half hour in the management office of my complex this morning, in addition to the 3 hours I've spent here at work faxing, and talking to yet another robot on the phone.

I also spent another hour and a half emptying my refrigerator and freezer and driving my groceries to a friends xtra one, so I wouldn't lose all of them. At my loaded rate of 35.00 per hour (my hourly rate), we can do the math. It adds up. We just moved into this townhouse, my daugther and I, and had to wait almost this first full week to get our appliances (included in rent) working, and now this...we wanted to be settled and relaxing this weekend, and now I'll likely be re-packing some of the belongings we just unpacked, to house us somewhere at our expense for the weekend. If my power is not on by tomorrow morning, I will definitely be pursuing all available anvenues to get reimbursed for my inconvenience. Any assistance in located resources that can help me do so whould be greatly appreciated.

On Friday, 2/20/2009, I entered a payment in the www.sce.com website. It reported that the electronic payment was scheduled for Monday 2/23/2009 and I didn't think anything of it. On the following Thursday my electricity was shut off and there was no longer any record of my payment attempt on their website. It took them over 24 hours to restore my electricity and they wanted a $500.00 deposit.

This is just insane. I would expect this kind of activity from the mafia instead of a utility company. What the heck is going on with these big companies in this country?

$500.00 deposit for their error

$250.00 of spoiled food in the refridgerator.

Southern California Edison Is Cheating Me Out of Six-Hundred Dollars!! Please Help!! At a time when we are all struggling to make ends meet, Southern California Edison has apparently made a decision to increase their revenues by preying upon customers that consume very little electricity. Please listen to our story. My wife and I have owned a small 3-unit apartment building since 2006, which has a master electricity meter that services only two garage lights and one electric gate. Our average monthly electric bill in 2006 was $7.11, in 2007 it was $6.50, and in 2008 we paid $9.14 per month. The rate schedule that was used by Southern California Edison (SCE) was termed a Domestic? rate. We paid all of our bills on time, and never thought anything about it, until February 13, 2009. Thats when we received a 68-page electricity bill from SCE stating that we are now being charged for a new rate called GS-1? and that we now owe $567.88, because they are allowed to retroactively charge for the past three years at the new rate. WOW!!! It gets better. The full amount is due within three weeks, and the new GS-1 rate will now cost me $30.91 per month, a whopping 3x increase. Its important to note that nothing has changed at the apartment building over the last 3 years, the only change is SCEs billing rate schedule to GS-1. We received no advanced notice of this change, and now we have less than a month to pay this bill. I am supposed to pay for SCEs mistake? I am supposed to pay $30.91 per month for two fluorescent lights and an electric gate, when I was paying less than $10 previously? Is it ok that I receive no advanced notice of this change, so that maybe I can plan for it financially, or look at other options? Is it ok that Corporations/Monopolies like SCE have been allowed to operate under rules and regulations that allow them to victimize consumers for the mistakes that they make internally? Is it ok that SCE can arbitrarily decide to charge the consumer a higher rate, and then retroactively collect on that rate dating back 3 years? Is this the United States of America that we want to live in? Where Corporations/Monopolies can impose their unethical will upon the consumer, and not have to answer to anyone? If the answer is NO to any of the above, please contact us and help us fight for the rights of consumers Jimmy & Georgie Corona

we have owned an 8 unit apartment building since 2006 and so cal edison is charging us back charges for last 3 years on a bill for the common area that we have been regularly paying every month. they increased the amount and have been charging us monthly and now started to charge for 3 years almost $1,000

they don't seem to have any answer yet and keep transferring to different people

California Edison continues to break their own payment arrangements we make with them, even though we pay on time! When we call them to make our payments, they always say that we broke our agreement when this in fact we stick by the arrangements. Our daughter has a medical nebulizer that she must use to keep her asthma under control. We have sent them the required forms, yet they continue to try and get around this by saying that they were not signed by a Doctor, but rather an RN, so they are going to send them back to the Doctors once more.

They have already shut off our electricity once. It's insane that a monopoly like this can do as they as they please! Since they are a monopoly, we are unable to switch to a different provider. We have always paid on time! I suggest every file their complaints about Cal Edison with the California Consumer Complaints Utility Commission.

My daughter missed needed asthma treatments.

in june 2008, i was in the process of going on vacation, when my washing machine stopped. i returned home 10 days later to notice it would operate. my refrigerator light was dim my television was blinking, my computer was out and my cable box was out. i called several electricians who told me first to notify edison and let the professions check to see what exactly is the problem. edison came out on july 10, 2008 and determined the nutral wire was corraded.

I talked with the claim rep who decided after i sent him a copy of the receipt and he stated that the washer was not damaged because i went and bought another one instead of waiting on edison to come days later. let it be known there was clothes in the washer that had been sitting there for weeks. edison refuse to pay me for the washer i had to purchase.

I have stopped using Air Conditioning, no Heaters, my usage has not changed in months but my bill just contiues to rise. I asked SCE for a meter read, they scheduled it and then told me that they read the meter. In fact I know that they did not because I lokced the gate. When I aksed how they did it that first said that went in the back yard and read it. When I told them the gate was locked they then said they used a scope from them neighbor's. I asked my neighbor who is retired, if SCE had scoped my meter they said know one came into their yard. I am getting rape over my electricty bill and I have no choice but to pay or have no electricty. Pleas help. I puposely stopped using the air or heater the bill came down to $200 per month but without change it has gone back up to $700 per month.

Through a thorough review and discussion with SCE Customer Representative Patricia regarding a billing discrepancy on my February billing statement it was brought to my attention Ive been incrementally assessed since September 08 by SCE a late fee totaling $2.68. Through this discovery we both realize there were significant gaps between the dates the transfer of fund from my bank account and date payments were posted by SCE. The Kinecta Credit Union utilizes an EFT (Electronic Fund Transfer) system, which my payments were made. My request and refusal to pay the $2.68 prompted the matter to be escalated to swing supervisor Monica. Unfortunately we couldnt resolve the difference, as she didnt understand the EFT process.

Furthermore I gleaned from the conversation and her response this is no big deal for SCE and is rather routine - I'm asking myself she doesn't understand?. Im alarmed that I perceived Monica expressed that while meeting California Customers energy needs SCE routinely charges similar late fees of other customers. This is criminal; my $2.68 multiplied by the magnitude of customers here in California that may also be over charged due to SCEs late postings.

An immediate investigating by CPUC must be undertaken. A Class Action Initiative where a large group of Californians similarly disenfranchised can collectively bring a claim to court providing an attorney through consumer affairs is willing to take the risk of spending time and money prosecuting the case. This practice to an immediate halt and Californian's made whole.

Considering the number of California's using EFT, SCE's practice of not performing immediate postings per discussions with the customer service representative results in a significant cash revenue that benefits SCE, and financial burden for Californians.

We recently received a 'Request for additional deposit', requiring us to pay an additional $560.00 to our deposit account. SCE states that the original deposit of $235.00 was based on estimated monthly statements, and that our actual monthly billing statements require an additional deposit amount. This notice came 6 months after this account was originally established. Our service has never been disconnected.

Now this notice, dated 01-27-09, and which arrived in the mail today (01-29-09), gives us essentially 8 days to pay this deposit, JUST 8 DAYS NOTICE. So SCE is claiming that our deposit should be a combined total of $795.00 based on our monthly statements. If you add together and average all of the listed balances on this account it comes to $385.23. Does this company have the right to charge this money and/or give such little notice in the process? Is there something wrong here or is it just us? E

thically, this behavior just plain stinks, and considering that we've never had our account closed for non-payment, it seems completely uncalled for. This company knows we have no choice but to pay them in order to keep our power on. This isn't like an internet service or cable provider; We don't have any alternatives, and they know it! We need to know whether this practice is considered legally acceptable. We already know, in light of recent economic trouble, that its certainly not ethically acceptable, but legal ramifications are a whole other story. Do we have a legitimate complaint? Please help! Thanks.

An immediate extra deposit payment of $560.00 due in 8 days of receiving the notice has crippled our ability to pay other bills on time. Its unnecessary and uncalled for.

my power was shut off because of a past due bill that wasn't paid that wasnt in my name so i tried to have it turned on in my name and they said they wont turn it on in my name till the past bill is paid. why should me and three little girls that live in this house have to suffer because of someone else bill. let them go after that guy for the money and let me turn it on in my name and they wont do that. so now instead of them getting some money from this house they are getting nothing that dosent make any scene to me.

we tried to do the right thing but they gave us no choice they are tring to punish us for something that had nothing to do with us and we dont have any other choice to go somewhere else for power only them.

I received a utility bill from Southern California Edison dated Jan. 15 2009 in the amount of $147.43 for total kilowatt hours of 1826. The bill from the same utility for the previous month was $34.57 for 1045 kilowatt hours. That represents a 57 percent increase in kilowatt hours, and a 234 percent increase in cost. Representatives from Southern California Edison explain this away as a result of a tier billing system that is blatantly discriminatory toward families. The tier system places the same usage expectations on all households, regardless of the number of occupants in that household or their respective needs.

In other words, the state of California authorizes a utility to penalize me for having a dependent and being unable to care and raise that dependent for the same energy usage needs of 22-year-old living in a studio apartment. This sort of price gouging is also known as graft. My elected official is Senator Diane Watson, but I have yet to hear how she feels about entitling a public utility to wage a financial war on families in California.

We have moved in an apartment but since the last person that moved out has my same last name we have no service. we are left with no electricity. SCE needs to hire specialized trained operators who are able to really assist you and tell you what you need to provide, instead of just having us guess 2 days later about having elec and surprisingly shutting it down!

Times are rough for me at this time i dont have time for there pathetic request on faxin in documents. couldnt they tell me in the first place when i called to establish service!

This is a response for Tiffany of Lake Elsinore. I'm sorry to hear of what happened to you right before christmas. However, the reason that this happened to you is because people who owe an amount to a company will try to deceive the company into thinking that resident no longer resides there, but may still be living there. For example, lets say I owe SCE $1000.00 but don't want to pay it. Obviously I need electricity so I simply discontinue the services under my name and have someone else open an account for me in their name such as my son/daughter or wife's name. But first I make sure there name isn't on my current account.

Once the new account is opened in their name I now have services at the same service address and am starting from a zero dollar balance. The only catch is that it will be reported to credit bureaus. The only way companies can stop this is by making you prove you weren't living there when the person before you was. To do this SCE assigns you to an investigator and the investigator is the only person who is able to say it is now okay to start your services once the investigation is completed. A represetative doesn't have the authority, neither does a supervisor. They will simply refer you to contact the Same-Party-In Department for SCE and provide you the phone number.

I'm sure your wondering how SCE may assume you were there when the former occupant lived there. Well this happens when the meter reader comes by to read the meter in most cases. If the meter reader sees the same car outside or things of that nature at that service address he/she reports to his/her supervisor that he/she suspects it may be the same customer still. SCE also utilizes Skip Tracing in their system to find this.

The only way to really prove you weren't there to SCE is to provide a rental agreement, W-2's, or something of that nature. Otherwise they may tack the balance from the previous resident to your account. This may seem rough but the burden of proof is in your hands to prove you weren't there. I hope this helps you some Tiffany and I hope your services have been restored by now. If you or anyone else has any questions you can just post the questions and I will answer with my best knowledge.

My wife opened up a baby store in Twentynine Palms CA (Adorable Affordables) on the 30th of July 08. We had 3 days to pay $315 deposit to SCE which we did, but was difficult with all the other expenses we had at the time. We were testing the location in town to see if we could run a successful store, however, with less than $200 profit in two months we decided to close the store as the locals and people from the base had no money to spend, we closed the store on 1 Sept 08.

We have spoken to many reps at SCE, first they sent the deposit to the store address, which we told them to send it to our po box in LA, then they said they sent it to the PO box in LA, (we never got it, but we get our SCE bills!) So I have recorded the last call we made with them, Maybe I,ll call them again to get more amusing excuses. This company uses common stall tactics so that it's customers will give up. At this point I will send them only certified return reciept mail in request of my deposit. I will send them copies of my documents to show them that i can and will win if i take them to court.

However, This company has cuased my wife and a lot of grief, pain and suffuring, we really could have used the money for christmas. I have pledged that our house will be off the grid by the end of 09 and I will never do business with these crooks again, and I will be a solar educator to show that people can, and should use solar energy here in CA. I would not only like to get our money back, but to make the case so public that SCE undergoes a major investigation. The consumer affairs section has hundreds of similar complaints, however most people never carry it any furthur. Invite the news media into the courtroom..is the monster to big not to trip?

Im so upset, im not sure what to do. But here is my problem. I moved into a house on dec 1, called edison on the 2nd to get the power in my name, and apparently whoever lived here before me was way behind on his bill. they said the bill was 1400.00$ they didnt believe that i had just moved in. so, they had me fax their investigators a copy of my rental agreement, which i did, and then they even called my landlord.

well, i dont hear anything back from them, i come home from work on the 23rd to a dark house. they shut my power off! 2 days before christmas. i have called them repeatedly to speak with someone, to which im told i need to speak with an investigator. and of course the number goes straight to voicemail. i've left them messages and i never receive a call back. im so frustrated with all this, im not sure what to do. im about ready to call the cops, because it seems like what their doing is illegal. i just moved in! and they keep saying that it doesnt look like anybody even moved out.

can they do that? nobody came to my door to speak with me, nobody asked me any questions. i didnt even receive a phone call, notice in the mail or anything about the power being shut off. its been 1 week today, and im just so irritated with them. i feel like not only have i been screwed over, but that they owe me. if anyone has any advise or suggestions as to what i can do, that would be ery helpful.

my wife has been harassed for several months on a billing dispute,claming she owed $3500.00 in june and we paid $1000.00 in June .and charged her a $1000.00 deposite. She called to fix the problem,and was told to dissregaurd the bill and wait for a revised bill.His name was andrew.Several months went by,And they still harass her for a $1000.00 deposite,which a mistake they made,because they accuse her for being late.I got a bill stateing that i owe another $2000.00 i called to have them help me with something and they denied paymeny arangements so they will be disconnecting me some time today i cant beleaves they could due something like this we have three childern and two days before christmas and i lost my job can some please help.

We will have no Christmas and my childern are verry scared of the dark stressed every day due to the harassments from them.

my girlfriend has been harassed for several months on a billing dispute,claming she owed $3500.00 for a missread meeter.and charged her a $1000.00 deposite. She called to fix the problem,and was told to dissregaurd the bill and wait for a revised bill.His name was andrew.Several months went by,And they still harass her for a $1000.00 deposite,which a mistake they made,because they accuse her for being late.Another problem is how her billing cycles keep getting shorter.Some as much as 3 per month.All of them very high.Average $450-$500.

The confusing part is how its so high when we bearlly use our electricity,other than at night.I dont understand the math,however it dosent make any sence how a friend of hers in simi has a house twice the size,and dosent see her home,and has a electric bill aveage of $300.00.

My girlfriend has tried to fix the problem several times with no help.She has documantation of her bills.One opperator she talked to denied they sent the bill for $3500.00.She has it right in frount of her and they lied.They now want her to pay the late fee deposite of $1000.00,or they will shut her off.Because of the electric companys error,she has to pay for it.Some of her friends are late,and dont run into this problem.A few times she overpaid her bill.Their is something not right,and anyone who has a logical explanation on why they do this,I would like to hear it.

I received a final notice today that I am to pay a $220.00 deposit on new service, from when I transfered my service from my old address here. That makes no sense, as I never received a first notice. Also, I have never been disconnected, and I am generally always on time with my payments. My account is paid in full;, aside from the deposit, which I refuse to pay. My accout history (five years long) does not warrant a deposit requirement.

Southern California Edison is requiring that I pay a $420 deposit due immediately. The reason: In the past year, I've had two disconnections which were immediately paid. SCE was not sending my bills to my correct address. My account was out of control and every time I called there was something due. This had gone on for a year. Every rep I spoke with made me feel like I was at fault for not receiving my bills.

Just in November (when I was disconnected for the 2nd time), I finally spoke with a rep who listened and researched my file to find that THEY CHANGED MY ADDRESS BACK to the old address almost a year prior. So....It wasn't my fault. I wasn't a liar. I wasn't just some crazy lady claiming to have not received ANY bills at all. During this conversation, I learned that they had been sending me two separate bills to my old address. One for my normal bill which was all mixed up and another for the now required $420 deposit. ???

My total amount due? About $900. I can not pay it right now and they are not sympathetic. I explained the following situation: I'm a single mom, unemployed (lost my job during the economic meltdown), still not able to find a job (since September), and I've now lost my unemployment benefits because I reported that I am taking a college course (I am filing an appeal)! We are barely surviving. But SCE wants a $420 administrative fee immediately. Is this legal? It shouldn't be. This is not a fee for services but a fee to punish me for being late twice. Before my struggles, my account was always overpaid. Now they aren't so nice and have ZERO understanding. What is the deal?

SCE has offered me two payment arrangements which I'm afraid I won't be able to honor. One is for the deposit which will come to $140/ month starting Dec 31st. The other is for my current/past due bills. I have to pay $242 on Jan 2nd and $242 on Jan 16th. So....with ZERO income I am expected to pay $382 by Jan 2nd. Then another $242 on Jan 16th. ????? HELP! They are going to cut off our power if I don't come up with the money. Our arrangement has only delayed the inevitable.

I am a single mother of 3 young daughters. My rent is high, my wages are low. We've struggled for years, but with the current economic situation it's been worse than ever. My Edison bill has been building for 3 months now since I've only been able to make partial payments. Today they informed me that in addition to my $500+ balance of legitimately owed charges, they want a $335 deposit. Mind you, I have not yet been shut off, and they are charging me a deposit as a penalty for being late on payments. Greedy, greedy, greedy, greedy. It's Christmas. I'm glad their kids will be getting gifts this year, wish I could say the same for mine.

As a result, I don't have the money needed to pay my rent. If I can't come up with it by the 10th somehow, I'll be evicted. My children and I won't have anywhere to go. I don't know what will happen.

Being on public assistance, it is impossible to pull that amount out of nowhere. Plus I have been a customer with them since February, 2008. why am I being treated this way? I then go to get assistance from the HEAP/Maravilla foundation on DEC.1st but EDISON told them that they cannot pay the deposit, only the energy portion 277.67. And they will not accept payment from Maravilla foundation untill I pay CASH ONLY OF 400.00. I truly do not have it. can't even buy christmas gifts this year for my kids. HELP! NO ELICTRICITY & NO GIFTS FOR THE KIDS

I only recieved 324.00 from TANF this month. Dept of children services has been contacted because of concern of no electricity. I can't recieve phone calls. and I had to drop out of my online college course due to no power. my HIGH BLOOD PRESSURE IS not getting low even with the meds DR gave me. I may have to go to the hospital to relax i was told. But who will keep the kids?

We just moved into our home July 1st 2008. The 1st bill we received was roughly $38.00, and the next months were pretty consistent there after (nothing over $40.00) considering we don't get home until after 6pm, that wasn't too bad...Until, SCE decided to show up a couple of weekends ago (Saturday) to replace our meter?? I asked him why? And he mentioned that they could not read our meter accurately because our gate was locked and our bills that we were receiving were just an estimation Hmm so it took them 4 months to figure out our gate was locked I thought to myself...

Needless to say, I just looked up my electric bill which only a couple of days prior was a balance of $56.00, well now with our New and improved meter its $288.00!!! (Back charges) I just about fell out of my seat. So I called SCE and spoke not only to an un-helpful representative but to also a manager who was just as bad! She knew what the situation was and had absolutely no empathy what so ever.

I asked her If you guys couldn't come through the back gate, why wouldn't you call, email, or even leave some kind of notice on my door? she said we don't do that The only thing she was programmed to say is we can set up a payment plan for you I don't need a payment plan! I was simply asking her for a 1 time courtesy credit and realized now with the new meter our charges would be different and was not arguing that one bit. But she insisted on being rude and not willing to credit my account 1 dime because they are right, and I am wrong. There was no point in carrying on a conversation with this woman because it was obviously getting nowhere. What am I suppose to do? Go with another company? Uh no! I can't!

The bill is twice as much and is much higher than what it should be.

I called sce on 11/18/08, the day my bill was due. The rep I spoke to said that as long as I paid by 5:00 on the 20th, I would be ok. Well, at 10:30 am on the 20th they shut service off. I am complaining about the bad customer service, and they feel they can act or treat the customers anyway they want, becuase there is only one provider where we live. it is really unfair as a customer.

Company threats to shut off service claims a 475.00 deposit is to be paid, or service to be disconnect. Our service has never been disconnected. They are claiming that the mere notice of payment is reason enough for them to demand deposit or shut service down. Manager were to call to resolve issues never turned call.

Loss of sleep, undue duress

Edison is requiring a second cash deposit since the first deposit was based on lower usage rate and I had a recent returned check. Edison refused to waive the additional deposit but lowered the excessive amount slightly.

Even if all charges are paid in full, Edison can still disconnect my service if the second deposit is not paid. If service is stopped, the city where I live can red tag my home and evict me from the home I own. This is not unique in our area since Edison is the only electricity provider for the Inland Empire and most cities have municipal codes giving them authority to red tag homes that have any utility shut off. I can pay my bill but to have my service shut off for not giving Edison an additionl $600.00 deposit seems obscene.

I have been a customer of SCE for 20 years. Two years ago I opened a business so my home and office were not connected to this monopoly. One day I received a demand to deposit $400 becaues I had been late on my payment on my office utilities. I receive income only once a month and sometimes payments would be over a few days after the required date on the billing. I paid the $400. When I closed my office I wanted my $400 back. Not so, per SCE. They decided they wanted a deposit of $3,000 on my home!

After 20 years - they had never lost one penny on me as a clientbut they took a lot of money from my table I needed to feed my family. I complained to the State of CA and what I got was someone from SCE calling me that I had to follow SCE rules. Great help that was to complain. Bottom line, they kept my $400 deposit on my office and now make my family pay an additional $100 a month toward a deposit fund. My highest bill in 2008 was $850.

I wonder how much money SCE kicks back to the politicians both above and below the table. Regardless - I am sickened about living in Califorina. Consequences were that I have two bills from SCE. They are ammasing a bunch of my money and I have to continue paying my electric bill.