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Feng of Sacramneto CA (08/02/08)
sombody know my name and bank account #, and using it pay bill to So Cal Edison.
I was told that Edison will take electric payment as long as his customer has any bank account # when i called them. That is reason people pay his bill using my bank account. I think that is tally wrong. Edison should take responsible for any fraud by third party payment. I have to spend a lot time to clean this mess caused by Edison careless service. I was rejected by Edison to stop payment using my account.
close account, throw away my printed check. Frustration and time.
Elisa of Tustin CA (07/29/08)
SINCE 06/18/2008 MY HUSBAND (90YRS OLD)I(79 YRS OLD) HAVE TRAING TO CONECT THE ELECTRICITY IN OUR HOME AND IN MY NAME WITH NO LUCK. i HAVE BEEN REQUESTED 4 TIMES TO FAX INFORMATION TO
562-981-8180 3 OF THEM I HAVE CONFIRMATION REPORT. MY ENGLISH IS VERY BAD AND I HAVE ESPEND TIME AFTER TIME TO RESOLVE THIS PROBLEM. I HAVE NAMES AND ID NUMBER OF PEOPLE THAT I HAVE TALK TO WITH NO LUCK. AT THIS POINT WE DON'T KNOW WHAT TO DO. WE ARE OLD AND MY HUSBAND IS VERY SICK.
Alesia of P CA (07/27/08)
I have not received statements for 3 months electricity has been disconnected 2 times. So we agreed the statement would be emailed, employee input the incorrect email address. There was no way of having the bill to pay. Over the phone they charge 26, to re-connect then in turn asked for 255. for deposit when there is obvious a problem with the bills getting to the resident. Treated unfairly and not having service. Need to be re-imbursed the $52. for re-connection and make sure the paper bills arrive at the address
Food spoiled, embarrassment, and unfairly treated by company
Trenton of Calimesa CA (07/18/08)
On July 15th my power was shut off due to a past due amount of $52.05, the man that shut off the power parked down the street rather than in front of my house, he hung a tag on my door, but never knocked. If the man would have parked in front of my house and knocked, I could have paid the $52.00, avoided the stress of losing power and avoided the $715.00 requested deposit! I was unaware that I was even past due, here are the reasons why, which I tried to explain to the supervisor (Clarise / Clarissa), unfortunately she had no concern for why, she simply said (in very broken English) that I had to pay and ultimately hung up on me after refusing to let me talk to someone else.
The reasons...One year ago, on July 3rd my wife passed away, at 36 I was left to raise our kids. During my wife's illness, my sister moved in to assist me in caring for my wife and kids, when she moved out she changed her address which messed up my mail, I haven't been receiving my bills, so I was going into my on-line banking and paying, but at times not the proper amount, sometimes too much, sometimes not enough. Losing my wife has made everyday life very difficult, very overwhelming. What used to be simple tasks are now very difficult, I'm easily confused, distracted, and forgetful..I tried to explain this to the supervisor (Clarise / Clarissa) but she had no compassion and no concern, she just wanted and demanded to add to my stress by enforcing this $715.00 extortion..I mean deposit.
Edison has no need to compete, so apparently they have no need to listen or care. It's a sad, sad world that this company which I've been paying every month my entire adult life doesn't care that my wife died, I'm left to try to get by, and my heart-broken kids have to experience losing our power and watching me suffer with the stress of what used to be simple...all for what could have been avoided by a knock on the door that the tag was placed and a simple question...Sir, can you pay this $52.00 to avoid the inconvenience? My experience of suffering this incredible loss has opened my eyes to the greed and lack of compassion in the world. God help those Edison employees if they experience something like what I have, hopefully then they can understand what they've been doing to people day after day.
Patricia of Long Beach CA (05/01/08)
BEWARE OF LEVEL PAY PLAN! I signed up for the level pay plan, thinking that it would be a good way to even out my bills. A few months later, my son moved in with me with my six grandchildren, which increased my usage. Unfortunately, the level pay plan did not adjust and I was left with an overage of over $1,000 at the end of the year. I called to make a payment arrangement, and started to pay extra on my bills. However, I was STILL disconnected, even though the month previously I had made two payments to catch up, totalling $896.00. This is a bait and switch tactic.
You THINK you are getting a deal but you are not - it just makes things worse at the end of the year. Rather than relieving customers of hardships, they are creating them. THEN they want a $700 deposit ON TOP OF THE CHARGES in order to reconnect service! At this rate I'll never catch up. I've filed a complaint with the Energy Commission, and I suggest everyone here do so. These people are SO COLD - they act like robots. They do not even try to pretent to understand. Do you remember the outages we had during the summer? They acted the same - cold and uncaring. I guess that's what monopolies do to you!
I have six grandchildren. Two are asthmatic. I have to have electricity. I also use a breathing apparatus due to sleep apnea. I have no choice but to pay them to keep my service on. This is financially devastating to me. If I could switch companies I would in a heartbeat.
Sue of Fountain Valley CA (04/24/08)
In February, we received our electric bill that showed an unsually high billing for the month of January. Our normal bills are between $120-$140 per month. In December, it was $175. So, I was not surprised to have a bill for $78 in January and simpoly thought it was a correction. It was not. Apparently, the meter read was wrong on the $78 bill and the following month's correct read reflected an unusually high usage for the following month--with a total charge of $346.12. This would not have been a problem except that by skewing the actual usage toward one month, we were penalized for exceedingly high energy usage and charged tier penalties. Even averaging the $78.65 with the $346.12...our average monthly charge would have exceed $210 (obviously MUCH higher than the normal $125).
The representative told us to pay $200 and that our correction/adjustment would be in the range of $150 credit. WE should receive the correction billing within 10 days. It is now two months and five phone calls later and we have still ot received our correction. Every time I call, I get some story of why the correction was done done--SCE rejected because it was sent to the worng department, SCE cannot find the correction order, SCE representative too stupid to understand what is going on, etc. I am paying my monthly charges ($120 each month) but have already overpaid for the month in question to keep from getting disconnected...and yet I still receive disconnect notices each month.
There is no actual damage except that we live in danger of our power being shut off depsite my having paid over what our bill should reflect. WE still receive monthly disconnect notices and depsite my calling each month (20, 60-90 minute phone calls each time)....the matter is still not resolved.
Calvin of Palmdale CA (02/27/08)
I have the type Job that I gat paid By commission, which sometimes I have to go a long time without money I still pay my bills, but I am late. Most of the time I make enough money for our family to barely get by. I have paid SCE late, so I had to pay a security deposit, which was around $355.00 in addition to a reconnection fee. A few months had past and I was out of money again. I could not get any extensions from SCE so I was disconnected again. The SCE will not knock at your door and ask you if you can pay your bill so your not disconnected, they will just disconnect you. They do this on purpose so you will have to pay a deposit. I was working on my computer and lost all of my work when they flip the switch off. I happen to get my check that day therefore, I was able to pay the SCE. I run outside to try to pay the SCE man, but he hurried and turned us off. I gave him a check and two minuetes later we were turned back on. Once they disconnect you, you have to pay a deposit. Therefore, our deposit is $400.00 now plus our regular bill which will total over $700.00 this month. I called SCE to try to get them to wave the deposit and they said that they will not waive any thing and that they will disconnect me if I do not pay the total amount. I have enough Money to pay our regular bill but not enough to pay the deposit. Therefore, our family will not be eating this month. Now SCE will have a total of $755.00 of deposit money from us.
R of Ventura CA (12/10/07)
I am getting very tired of all the surprise electric outages in our area. Some due to high winds or high heat I can understand but we have had a number of unexpected ones over the past few months NOT due to anything unusual. Also we had wildly fluctuating power in our house that was the fault of Edison wires underground. When you call them they wont send anyone unless you agree to pay if it is not their fault...so I paid $79 for an electrician to come and tell me it was outside our home and Edison's issue. They dug up half my lawn to fix it but at least they came quickly and the guys they sent were nice...but they could have given us a rebate or something for the inconvenience. The last power outage was yesterday 12/9/2007 and was about an hour.
Do you know how infuriating it is to have to reset all the clocks, timers, etc in the house when that happens???? I was out the payment to the electrician and we have been without power a lot lately. I think they should provide some kind of rebate for all these outages...what gives? has anyone else had these problems?
Rudolph of San Bernardino CA (12/10/07)
I rented a home from the owners. Upon renting, I had no knowledge of their previous account with SCE. When I requested that the power be turned on in my name at that address, I was told that they would not do it until the previous balance (owed by the owners) was paid. I explained that I was a renter and had nothing to do with the owner's previous balance. I was instructed to fax a copy of the rental agreement, my identification and other proof that I was at that address. I did as I was instructed and was told that there would be an investigation and that power would be on by 5:00p.m. That was on a Friday and my power was not turned on. I had to wait until Monday to call at which time, I was told that I would have an answer withing 24-48 hours. On Wednesday, I still had no power and called SCE again. I was then told that they had canceled the order because of the outstanding bill. I, again, explained that I was a renter and had nothing to do with the owner's bill. I was told, again, that I would have an answer withing 24-48 hours. I am now on day 11 with no power. All of my food has gone bad, I have no heat and can do no laundry. I called again today (making the 7th call to SCE) and was told...again, that it would be 24-48 hours. Now, I was told that I may not get any power at this address until the owner paid the previous balance. So, in essence, the renter is being punished for the owner's failure to pay their bill. Someone explain to me how this is a fair and equitable way to do business. I have to go without any power, as a renter, because the owner has not paid their bill. Has anyone ever heard of this?
Jose of Palm Springs CA (12/01/07)
I had just signed paperwork for my new apartment and a few days later called SCE to have the services changed to my name. Moving in a week later I received a bill for $310.67.
Knowing this clearly was some sort of a mistake, I called SCE and they claimed I had agreed to pay back a sum dating back to July of this same year. I do not recall anything other than having my service turned on when I called and would never agree to paying someone else's debts.
Speaking with a representative I was told to fax in my dispute along with my rental agreement of when I took residency. A few days later I called them since no one called me back. They claimed they did not receive the fax so I had to refax them. I called them soon after the fax transmission this time, and they then said it was not enough information, that I needed to verify where my last residency was during this time. (guilty until proven innocent)
Now, living with my parents for over 2 years in a rural part of town where we need mail delivered via P.O. Box (but in the same town my parents live in) SCE claims that there is no proof in any of my mail sent to this P.O. Box address, therefore not valid to verify my residency during this time.
They said that this is dispute between me and my landlord now.
Is any of this legal? They refused to play any recording of my ordering conversation, only saying their notes were all they needed.
This has to be totally illegal, I only wish I had another option for electricity here in my area.
I will have to pay a $310.67 bill that I did not accumulate on the first week of moving into my new apartment. Along with using up my cellphone minutes, missing work to contact them during their working hours, and faxing charges every time they claim they did not receive anything.
Rebecca of Ojai CA (11/17/07)
my electricity was wrongfully disconnected and edison will not fess up to it. when i first signed up for my account i was told of a deposit required, i asked if this could be broke up into payments and was told that was fine. i got my first bill and payed it assuming it was including a payment due on the deposit. i continued to pay my bills as i received them. the whole time thinking my bills included the deposit payment amounts of about 68 until it was payed off. this started in july 2007. well i came home 11-8-07 to no electricity!! shut off due to not paying the deposit.
Alex of San Marino CA (11/02/07)
My electrical meter had problem couldn't read correct data, Southern California Edison replaced a new one and they estimated the past two months usage and billed me without data read from meter. My electric bill getting higher even I have only two person living in the house. October's bill, I was charged 180 dollars. I heard Edison was involved in a fraud case which made someone got millions of bonus. I am wondering where the bonus came from. Either Edison over charged their customers or maybe the meters have some tricky design to run faster in order to charge more from the customers. Does anyone can trace their information regarding their purchasing and sales of electricity? They couldn't buy less and sell more, this is my concern.
Even I tried so hard to reduce the usage of electricity, the bill was still higher than I expected.
Aruna Sharda of Simi Valley CA (09/13/07)
Have you analyzed the bill from SCE. They charge you twice for the usage as they have to buy it from someone else. I moved in to this house in Simi and it was demanded that I pay a deposit of $290.00. As a consumer, do I have a choice to ignore them and go to another company? No. I pay all my bills on line. ALl except water as they are not with this century yet.
On my on-line statement, this depoist does not show as due or late. It does not show that I am late. Yet SCE disconnects me. WHen I called I was told that such charges will not show up on my on-line bill. What is the point of this on-line bill. When I paid over the phone, I was told that the service would be restored the next day. So, I am with no service until they can send an electrician out the next day. I was advised by Hortencia to find alternate accomodation for the night. This after I am struggling to pay the deposit.
My alarm will not go off next day. I cannot cook, read or have a fan on to be able to sleep. I have a sick person at home who gets up several times during the night to use the bathroom and cannot see in the dark.
Bonita of Palm Desert CA (08/11/07)
Description: First of all, request a review of this account, supposed to be in Care, yet there does not seem to be any discounts, plus have been charged late fees on this account. Payment was made on July 23, 2007 for $ 35.00 because we never got a bill as of yet. WE just paid what we thought we owed. Without any notice, or warning Edison came a cut off the service at 1:30 pm on July 31, 2007, we asked why, they claimed due to non-payment!!! Payment was made, and we get a disconnect notice, by the end of the day be letter, stating your service may have been cut off before you receive this notice. WE are with Care, my son has Cerebral Palsy P and a VP Shunt, and my husband has a heart condition and Hypersensitivity Pneumontis which requires an Air Filtration system for me to breathe. We immediately paid what they claimed I had to pay at 4pm, and requested emergency service to restore the service All the customer service people laughed, said no way, you have to wait until 8-12 tomorrow morning which would be Aug 1, 2007. Talked to Jen, Kim, Crystal and others, and every time my husband and I requested to talk to a supervisor, they claimed no one was available, and that they would call back. They refused to have someone call back. Ignored everything. Noon came and was gone, and no one showed up until 6:30 pm on Aug 1, 2007, way over the 24 hour period the bill was paid.
We suffered physically, lost over $ 150.00 in food, and expect for Southern California Edison to pay us for our losses, and their errors.
David of Los Angeles CA (06/04/07)
The gas to our apartment unit was turned off for no apparent reason. I was not aware of such thing as an earthquake safety shut off feature. I have never seen or have dealt with a gas valve in my life. The guy from the gas company told me that my only choice is to pay $64 to have the gas turned back on. It has already been a week since we discovered that the gas got turned off. We have not been able to cook at all. Out of desperation, we agreed to let him turned the gas back on, not knowing we could've done it ourselves. We were told that tampering with the gas valve is a felony. It is only until days later that I found out from talking to the apartment manager and my co-workers that it was actually something that I could've easily done by myself. I called the gas company and complained to them, hoping that they may waive the charge. The superviser over the phone was unhelpful, nor apologetic about what happened. I felt mislead and tricked into paying an amount that was completely unnecessary. I don't know what to do?
I have an outstanding $64 bill that I have to pay off. I feel cheated.
Charles of Corona CA (12/06/06)
Edison has been sending me extremely high bills since May 2006. When I received my October bill for $705.01 I called to tell them something is very wrong. I live in an 1100 square foot apartment with my husband and our 2 daughters. Our large appliances would consist of a refrigerator, washer, and a gas dryer. We have lived here for over 7 years and have never seen billing like this for our small home. After many many phone calls to Edison Cindy decided to re-adjust the billing and looked back at the previous month said they had under charged me and actually made my billing even higher. She finally said she would send someone to go through the home and confirm the appliances and make sure the meter was reading correctly. The following day she sent me electronically another revised bill and then the following day I received another. This led me to call Edison back for a full explanation of what they were doing to my billing. Both my husband and I were told by Ms. M that the $705.01 was overcharged and would be credited back to me. A few days later Cindy said that was not going to happen. Because Cindy never answered her phone that day I was given to Ms. C who after looking at the account and the size of my place agreed that there was a problem and that when there rep. came out he/she would find the problem. She explained if the meter was reading correctly this rep. would go through my home and find out the source of the problem because she said this billing had something wrong and assured me the would correct this. The rep. did show to tell me there is nothing in my apartment to consume the kilowatts they are billing me for. But since he doesn't know where the problem is the billing stands as is. The Edison rep also stated that my apt seems to be using around 32kw but I am being charged as if I had use 87kw since Edison has been unwilling or unable to find the cause of the problem.
Edison has confirmed that the billing is extremely high and that I am paying a electrical bill much higher then I would if I lived in a 3000 square foot home and I have confirmed this with family and friends, but since their [ Edison] meter is reading correctly I have to pay the bills that I been over charged for. I have paid to Edison this year $3826.71 for an apartment that they confirmed that I have nothing that would pull such large kilowatt usage.
Peter of Glendale AZ (11/13/06)
I sent a letter to S.C.E. (Dec of 05) disputing the account information on a bill for 550.07 that reflected accrued power usage for June, July and August of 2005. They did not respond to my request for further review of my account. They only sent me a bill saying I owe that amount. I argued in the letter that there was a mistake in the power usage that they reported. I broke down our account for the last 5 years as customers of SCE. Never once did we ever receive a bill for that high of power usage. To add insult to injury the apartment we were living in was a 1 bedroom 700 sq foot apartment in Irvine, CA. As an SCE customer in Riverside county, a much hotter part of Southern California, we lived in a 1800 sq foot condo with vaulted ceilings and our power bill never exceeded $150. I sent this documentation in the letter. SCE summarily reported to Experian that the account is delinquent and in collections and Fidelity National Credit Services is handling the account. I feel that I have a legitimate greivance against SCE.
My credit report is showing a collections account. SCE did not fairly address my complaint before taking this action.
Robert of Orange CA (09/06/06)
I received a letter requesting a $190.00 deposit on my account when I've been a long term consumer of elevan years. I contacted them and they told me that I was told over the phone that $190.00 deposit was needed to get my services recontected.
I believe that it is illegal to force someone agree to terms that they outline in order to restore your electricity.
Holding a gun to consumers head to make them give up a deposit is out right wrong. Espeically when there is no other service out there.
Filomeno of Barstow CA (11/25/04)
They have canceled the service but failed to notify me of the cancellation. I found out about the cancellation when I called them for not showing up for the repair of the central heat. I have to take half day off from work for nothing. They said they can send a tech next day but I have to stay in the house all day because they do not know what time the technician will show up (if ever). That means I have to take leave again from work and probably waste that day if they do not show up AGAIN. I asked AHS (AMERICAN HOME SHIELD) to give me another company to repair my central heat and their reply is that's the only company they work with to do the repair. I told AHS that BCS Mechanical, which is located where I live, usually do the repair in my house if there is a problem. AHS declined to take BCS Mechanical, no reason was given by AHS why.
I have to take half day leave from work and it was wasted.
Ivan of Visalia, CA (8/17/05)
How much time does a customer have to pay their electric bill before being
charged a late fee? Southern California Edison read my meter on 8/10/05 and
I received the bill on 8/15/05 with this warning: "A late payment charge of
0.9% will be applied to the total unpaid balance on your account if full
payment is not received by the due date on this bill" which was 8/31/05.
That is only 16 days - you used to get 30 days to pay a bill.
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