Reliant Energy

I am a Reliant customer. I was on email for billing and payment due to privacy concerns about mail in the box. All of a sudden, I had no e-bill. I checked online. My info is changed to Reliant info so I would never get the bill. I corrected it and got confirmations. The next month I still have no bill. The CS rep corrected it, and I got confirmations, but no bill. Each time, my info would get changed to a bogus email they have to prevent emails being sent, and notations do not send emails. This carried on for several months.

I finally got adjusted to the potential risk and am saving to move again. We know my perp knows the new state -possibly location. And we have shared how much we've told the police as a deterrent. But reality is, it's only a matter of time before we drive outside of camera view or our neighbor's watchful eyes. It's a shame to take chances with people's safety like that.

A Reliant Energy rep call in December 2011 and said if we changed to Reliant Energy we would get a special rate of .068 kwh energy charge. We thought, "Great. We will save some money." The rate sound good so we changed to Reliant Energy. We got our first bill in January 2012. We were outraged with the price of the total bill. There was a $204.22 charge for Oncor electric delivery charges. We were not told about such a charge when the rep from Reliant Energy called offering us this great energy price. If we had been told we would have not changed.

We did get the .068 kwh but when you add in the Oncor charge it totals around .10 kwh. I believe this is called "misrepresentation". Why is Reliant Energy not held responsible for the add on charges from Oncor for electricity delivery that they do not tell people about. I called Reliant and they said they could not do anything and I had to call Oncor. I call Oncor and they said they did not generate the bills to call Reliant Energy. Just got the runaround. Really fed up with all of the deception!

My account has been on automatic draft for over 2 years. Last month, they drafted duplicate payments of $218 from my account. I called and asked why. They said they did not know why it happened, but they would refund the second payment and it would never happen again. Well, this morning I logged into my checking account and discovered 2 payments drafted again. I called customer "service" and they said they don't know why it happened, but the system was already processing a refund. I asked to speak to a supervisor and was told that I was making the second payment each month from my computer. Hmm...no! I am not that stupid. I asked them to remove the automatic draft and release me from my contract. He said the contract was only about the rate, not billing issues and implied that I deliberately made extra payments to get out of the contract. Ridiculous way to run a company!

I was charged $275.00 deposit with a promised turn on date. That date was rescheduled, then I was notified 4 days after the date that there were problems. They still have not refunded me my money. This was in 2006! Payment of my deposit plus average interest rate for all this time, they have made money off my funds.

I was looking forward to canceling my service or changing plans so I contacted them through live support. I gave the rep my policy number, my address, and other info. Kathryn, the rep, said to wait as she would review my account. I decided to transfer plan and she asked me to complete the online transfer request.

So I completed the Online Transfer Request and guess what! They claim they never received it. Bull**. Even in the chat record they gave me, it stated I was transferring. So now I am getting double billed for my current apartment plus the old one from Reliant, and my apartment complex is charging me exorbitant fees for not having transferred the service at around $150, so far. Reliant reps will go through chat log with me and come to conclusion to say I didn't do the transfer. Hours and hours of phone conversations being put on hold for 10 minutes at a time multiple times. Of course I did, I'm not an idiot! Reliant, I do not owe you for the apartment I do not live at and you better resolve this.

Two guys were wearing Reliant shirts and caps with city permits. They were canvassing door to door, selling Reliant services. We were busy but said we would talk with them later in the day. They returned around 8 or 8:30 in the evening. They talked about 6 cents/kwh. I declined stating we already had a good rate with our local provider. They requested to see our electric bill. I let them (don't ever do this with anyone). They looked it over, took down our acct #, billing info, etc., all the while pretending to be "calculating" the rate differences. They also said we should just look it over, that we had 14 days to read over the literature and decide if we wanted to switch. We agreed to look it over.

They lied about so many things that evening. And a mere 3 days later, I had an email welcoming us to Reliant. We immediately called our service provider. Three and a half hours later, we finally got everything switched back as it belonged. It has been a mess. It is very time consuming. We feel like we had been in a fight with a pit bull. The thing I hate the most is someone coming to my home and pulling an outright con on us. We notified the policed department in terms of issuing this company permits. We have notified our attorney. With this, we have officially registered a complaint on this website, and we are notifying PUC of unethical business practices. Whatever you do, if you didn't request someone to come to your door, close it before they get 1/2 a word out.

I had an average billing. When I transferred my Reliant electric service to my new location, I received a bill for $972. This was due to average billing and because I owed a "balance" which was explained to me when I arranged for the transfer. However, it was never discussed at any point that I may end up with such an unreal amount due. When I called to work out some kind of payment plan, I was told that I qualified for an extension for 10 extra days, at which point the amount was due in full.

This was still not an option. I was told that the only other thing I could do would be to wait until my account was overdue and then work out a payment plan. I explained to her that I could do neither of these and so the girl I was speaking to transferred me to her supervisor. I waited on hold for several minutes and when she got on the line, she was very rude to me and explained the exact same thing the other girl did and said those were my only options. I then asked why I was transfered to her and she said "I don't know". She was horrible to me. She kept saying how she understood and if I do not want to pay, then I would be in just the same situation so I may as well choose the payment plan.

It was awful! I was with that company for several years and chose to stay with them when I moved. I paid on time, every time, for years! But they were unable to provide me with a payment option that will work for me. I was and am willing to pay what I owe but I am being punished for it. I feel like I have wasted years of working on my credit just because this company required me to pay late in order to set up a payment plan.

I am relocating to a new residence and contacted Reliant Energy to transfer my electrical services. The calls started on September 19 and continued through to Friday, September 30, without resolution. I was first informed that a transfer could not take place due to a past due amount. After several calls, I found that my account was due on the 19th, the very day of my first call.

I was upset that I could get no clear answer to why my account falsely showed a past due amount and they refused to transfer my services. After paying my "past due" amount on the 21st, I again called. I was at that time informed that a transfer could not be done because there was a hold placed on the meter at the new service address. I have been forced to prove to Reliant Energy that I am not a resident at the new location. I've had to fax several documents a number of times to resolve this burden for proof, although I've been at my current location for over seven years and have been a loyal customer of theirs this whole time.

It has taken from the 21st of September until now, the 5th of October, to prove I am not attempting to fraud this company. I have never been a criminal and would not know the first thing about stealing electricity. I am now being forced to pay an additional transfer fee of $25 because I "failed" to inform Reliant of this request within 48 hours.

People must be aware that they are going to face this issue. I have never been so frustrated. And it truly has forced me to consider terminating my services, even consider ways to become a criminal. After all, I'm being treated as one and getting charged for it, so why not? I would even consider having a poor credit rating because I now feel that I should refuse paying any further monies to Reliant.

I was overcharge (not TXU) by Reliant. The problem comes from smart meter which is controlled by Oncor. Please fight this first with Texas PUC. Visit ** and search case number **. Your case is not alone. This Texan customer was overcharged several hundreds to thousands a month.

Oncor may know the problem related to meter overcharge. They corrected it after the customer complained. This will be a criminal thing, not a civil stuff anymore.

There was a lawsuit before in Dallas county though it was dismissed. There was a lawsuit in Dallas in 2010 (No. DC-10-03504, Dallas County, Tex. 162nd Judicial Dist.). This case was dismissed for the reason that the judge wanted PUC to handle it. Petition 10-14744. You can see these two from website http://www.oncorlawsuit.com/.

You may have heard that smart meter gets its problem for overcharge when it is overheated. Please google it.

The price terms of Reliant Energy's Basic Power Flex Plan, a variable price plan, are misleading. The initial price changes from time to time, but is now set at $0.05 per kwh. And the terms of service provide for at least 14 days' notice of any material change to contract. Reliant's contract says the initial price "is the price that will be applied during your first billing cycle." It further says, "This price may change in subsequent months at the sole discretion of Reliant Energy. After the first billing cycle, it can increase or decrease by any amount." Unfortunately, Reliant does not consider a change in price to be a material change in the contract. Reliant Energy also refuses to make any alternative fixed-price plan available until after the initial billing cycle. Therefore, it is forcing the customer to suffer price-change risk before being able to change to a fixed-price plan.

I had a new electronic meter installed on my house about four or five months ago. My electric bill has quadrupled in the last four months!

I have spoken to them and they wanted to charge me another $75 to check their new meter. Anyone of my friends and neighbors I have spoken to about this have had similar problems.

This is crazy! I could accept a reasonable difference due from an old meter but not 400%! Anyone else?!

My first bill from Reliant for 12 days of usage was $47.77 plus $20.31 (42.5%) for "delivery charges." My second bill for 31 days of usage was $125.74 plus $53.74 (42.7%) for "delivery charges". Reliant's Cap-and-Save Plan is a big rip off.

In my last electrical bill from Reliant, I was being accused of tampering. The bill was $800; my former bills have an average of $70. I was told that Oncor has proof of my meter being broken; that somebody has damaged the cover and that they therefore billed me with the estimated usage. This estimated usage had nothing to do with my former usage, but was much higher! My former bills have been low because I travel a lot and I am conscious with electricity consumption.

I spent about three hours on the phone with Oncor and Reliant; they were always referring me to each other to file a formal dispute. They couldn't provide me with a formal dispute form because I was already billed; they only had a form for suspicion of tampering. I tried to file the formal dispute via email towards Oncor; their reply was that the "Retail Electric Provider has to dispute the charges on the customer's behalf".

I have neither broken nor manipulated my meter by any means, nor did I use the amount of electricity that I'm being charged for. I do not intend to pay any of the tampering charges that Oncor claims. I talked with the Police department for false claim of fraud but I can't file a report because I don't own the meter. I also talked with an attorney and he suggested taking this to small claims court which I will!

I'm very disappointed because until now, I had been satisfied with Reliant! But the way they accused me of breaking a meter, that is easily accessible to anyone and then billed me with estimate bills, is ridiculous!

The people at Reliant Energy are lying idiots. I called 3 days after making the decision to switch from TXU to Reliant to cancel the switch, according to the phone number that was given to me in the Cancellation of Switching paperwork. They told me the cancellation was complete, and there was nothing to worry about. My husband forwarded me an email from Reliant, welcoming us to their company.

He asked if I had canceled, I said yes, but I would check in the morning. I called to confirm the switch, and they told me that only TXU could switch me. So, I called TXU, and they said they couldn't cancel the switch on, Reliant could. So I called Reliant, and they said they would connect me to the department that was in charge of cancellation, and I got a person, and he hung up on me! So, I had been informed by TXU that the switch was to happen on the 17th, so I knew I could wait till this afternoon to cancel the switch.

So I got back on the phone after 1 and was told that only TXU could stop the switch, well, I told them that was not true, and they said that is all they could do. So I called TXU, and they said it was up to Reliant and to talk to the supervisor or call the Federal Utilities Commission. So I called Reliant, finally got hold of the supervisor, got real angry, and she finally switched me back to the department that would cancel the switch. This time, the process actually happened, I think. I called the Utility Commission, and filed a formal complaint. If you are not a Reliant customer, do not switch. You will regret it, and the prices are not cheaper than TXU.

We shut off service on 11/8, effective 11/10. We were told that our $750 deposit would be refunded within 10 days of shutoff (11/20). Instead, we received a final billing dated 11/17 showing a refund due of $742.35, but no check. We called again on 11/23 and were told the original info was wrong. Refund would be issued ten days after final billing (11/27). On 12/3, there's still no check, so we called again. At first we're told the check will be mailed out today, then we're told the check is "in processing" and won't go out for another 10 business days.

It's a nightmare of incompetence. Do any of you brainless ** at Reliant have a command of the English language? I have never been so frustrated with any company. Who is the watchdog in Texas over the ** who run the power companies? What part of closing my account is so difficult to understand? Why is the power still in my name 6 weeks later? Who is the moron who took my disconnect service? Why is he not accountable? Why am I being punished?

I was moved from an average billing plan to a new plan, which looked at the last two previous months and the previous month from previous year without my knowledge. In this plan, they show you how much energy you used in these averages and then average your billing out. In some months, you use more than you are charged and other months you use less than what you are charged.

In my case, I got tired of excessive bills from Reliant and moved to another provider. I get my last bill, which was $711. This included the excess amount from the carry over of the previous month's usage. What I have complained about with them is the last month I paid $320 but only used $238.They did not reduce my bill, which is what they should have done. After arguing on the phone with a person who could barely speak English, I gave up. I'm probably out $200-300 unless I decide not to pay and let them turn it over to collections.

Almost invariably when I call in, the person I am talking to cannot understand me nor can I understand them. It becomes very frustrating when trying to communicate and they cannot understand letters when spelled or numbers when said. I think for the customer's assistance people who are employed should be able to speak English well enough to at least communicate. I get off the phone so frustrated I wish I did not have my business with Reliant at all. Something needs to be done. I'm very upset!

I authorized $300.65 on my card on their website on 9/17/10. They drafted $645. On 9/19/10, I called and spoke to Isaac who assured me my card would be refunded the difference in no later than 48 hours. On 9/20, I called and my call was escalated to "supervisor" Nicky. She did not want to work with me on the refund nor transfer me to a supervisor. She did not think a refund was due at all. Later the same day, her supervisor, Preston, called me. We called my bank together. The bank told him that they would cancel the transaction if Reliant would send a letter requesting as much. Preston explained he would not do that and no one at Reliant is authorized to write such a letter. I'm just out of luck. The consequence is that Reliant drafted out $350 extra, which was supposed to go to other family expenses, including groceries! Additionally, I will be out a lot of money in overdraft fees.

Our restaurant had been a Reliant customer since we opened in April 2009. In May 2010, working with an electricity broker, we applied to StarTex but were declined, and when the broker called to ask if I wanted to go with Brilliant, I never returned his call, as I had decided not to switch. Well, guess what? He forged documents and we got slammed into Brilliant, which cancelled our account with Reliant without our knowledge. When I received the customary notification from Ercot, I immediately got on the phone to Reliant, who promptly told me that regardless of the situation that we were now under contract with Brilliant Energy and there was nothing they could do about it, and they had already mailed our $800 deposit back.

When I subsequently reapplied for service with them, they upped the deposit to $2700, citing our "business credit report. " I pushed back hard, reminding them that our payment record with them was 100% on time. The credit department reviewed our case, and came back with $500 off the original amount, now $2200, but still more than twice our original deposit. I have since switched to Champion Energy, who required no deposit, has much lower rates than Reliant, and gives you access to your own customer service agent to call with any issues instead of an 800#. Reliant is a joke.

Reliant Energy will steal and lie and take your money and there is nothing you can do about it. The PUC, why are they even there? Could care less. I do not know where to change my electric service to but it will not be with reliant. If you read, this take a fools advise. Don't use Reliant Energy. Everyone already know they are thieves and I intend to push this as far as I can. i will try the PUC one more time then it will be talk radio and internet and finally my congressman. They should not be allowed to take our money as they do in this time and state the country is in.

There are two of us living in this house that are disabled and need electricity to survive in this day and time. The power will be cut off on Monday because we cannot pay the bill until Tuesday. After a day of attempting to get an extension on with this company, I was told point blank the company did not care about human life nor are they concerned about us or anyone else's situation. They just want money no matter how they get it.

It is an essential for us, although not on life support systems, the necessities are refrigeration and water. I guess the needed meds will become obsolete and that will be a health crisis which the city and state will have to pay for in some way. So much for tax dollars and other securities. We did have a run in with Reliant and Centerpoint Energy, the ones that service the energy supply in Houston. They said they would come over the fence if they had to, on private property and that he had already cut the power on a woman in a wheelchair that was by herself. Abuse is abuse and customer service is non-existent. I am checking into the hospital from an emotional breakdown, realizing that human life does not mean anything in Houston. Very depressing, I do not feel I have the right to protect my own property. Other information to follow from the hospital or Library computers later. Peace, Out.

Due to some unexpected hospitals bills I called to make payment arrangements, they did set a date but when I called to let them know that my bank had placed a hold on a check and I would not be able to pay until tuesday they would not extend it. My bill went from $215 to $360-400. this is a big increase. My electric will be turned off and it is too hot to be without ac in Houston.

I received a car loan through Reliant Credit Union. I got behind on some payments. I filed bankruptcy. They came to repossess the car and I surrendered vehicle. But they are garnishing my wages for the remainder of what was owed on car as well as legal fees.

I went onto Reliant's website to pay my bill. My bill was for $121 and I fat-fingered it and put $1201. I called Reliant ASAP to stop the transaction and they have refused, stating that I have to go through my bank and file a dispute with them to have the transaction reversed. In the meantime, they have stolen over $1000 from me and will not help me out. I have already file a complaint with the BBB. All Reliant will say is that they will not reverse the transaction so I can pay the right amount. To add to the insult, when I told them they had stolen a $1000 from me, they said "that is how you feel". Now I have to get with an attorney to sue them.

My electricity bill was paid in full (balance $0) as of 2/15/2010. Since December of 2009, I had paid a total of $799.39 to make sure our bill was totally current. In early March, I received a bill for $4 and some change for my current billing cycle. I knew something was wrong so I contacted Reliant Energy and asked for a technician to come take a look at the meter.

On March 12th, I received a bill for $787.38! According to Reliant Energy, a Centerpoint Energy Technician changed our meter and "discovered" - i.e. guessed- that our meter had been slowly breaking for several months! So,according to the brilliant "customer care" representative, Reliant Energy/Centerpoint Energy decided to look back at our 2009 statements/energy usage and charge us the difference from what we had already paid for the past several months, compared to what they "think" we should have been charged.

This outrageous amount was then added to the new current due amount. (Even though nothing was wrong with the meter until we called because we were receiving regular bill amounts that were the same amounts that we were used to paying for electricity- $250-$350/month). So, according to Reliant Energy, on this new "corrected invoice," we are now being charged an estimated usage amount based on last year's usage even though we had already paid our bills in full. They actually told me they were doing me a favor because usually Reliant Energy would back track/retro a bill back to July = so we were lucky they were only back tracking this account to November 2009!

To add insult to injury, the Reliant Energy representative advised me that our account was not eligible for a deferred payment plan because our meter was tagged a "meter that had been tampered with" and they do not do any special payment arrangements with accounts who have "tampering issues". I have no idea where this statement came from other than one last attempt to get off the phone. This representative was very anxious to get off the phone and had very little to say with the exception "is there anything else I can do for you? Have a great evening" stuff. This is totally unfair and too controlled by Reliant/Centerpoint. This is a good example of a monopoly. This has to stop!

My one-bedroom apartment bill jumped from $60.00 to $122.00. Now, I turn the thermostat to off! It takes only a few minutes to get such a small area comfortable. The only other electrical usage daily is an alarm clock/radio--I'll start unplugging it. Because of what they did, I am now broke! I would like to eat something besides bologna and ramen noodles for a change!

My consumption charges have increased drastically. The kWh usage tripled for 01/08/10 from the 03/06/09 reading. From 03/06/09 through 11/04/09 the monthly usage averaged 1352.4 kWh then for 01/08/10 and 02/08/10 3374. Now, during that time I have 4 rooms cut off from heat, all windows securely sealed, all light bulbs have been 40w compact fluorescent, 7 ft. ceilings, all duct work was sealed and inspected by a company referred by my electric company at the time, the house has been insulated and wrapped with Tyvek before new siding was installed.

My thermostat is setting on 65 degrees for the winter and I keep all small appliances, TV., etc. unplugged when not in use. I do keep a refrigerator, small freezer and a water heater on all the time, even when I had the lowest bills for electricity. Furthermore, the months the average was 1352.4 there were several family members living at my house taking no less than 5 daily baths, cooking 5 times more food and staying 5 times cooler or warmer than the last two months when I was the only person using any energy and that was when I was not working or out up to 12 hours a day every day of the week.

There have been more than enough times when there are ridiculous fluctuations in the energy usage and I have called more than enough times and asked that the meter be checked. I was never charged for having a correct reading so I can only suppose that no one came out. I even tried your plan Secure - 12 with 20% wind to save money. The kWh charges went from 15 down to less than 13 for one month. Then came the Smart meter! I have done everything recommended and have gotten nothing but higher bills and rude, lousy, irresponsible service.

I tried the Secure - 12 with 20% Wind plan and my charges went up so high I felt that may be the cause so I opted out and was rewarded with a $150.00 bill for early cancellation fee. If a service does not deliver a promised results then why a person should be required to pay? One of the times I asked for a meter reread I took off work for two days. (I was told it may take two days for a person to come out)And I wanted to make sure everything was as Reliant said it would be but no one came to look at my meter.

So now on top of being overcharged I am out two days of pay. My experience trying to communicate with a service representative was trying to make out what someone in Matamoros, Mexico was saying to me in English as their second language. The most recent recommendation from the service representative was (I should turn the thermostat up higher) and that was really the last I could take because after all that I have done and then being treated like this sent me into a whirlwind of distress causing ill health and hopelessness. I am so cold from trying to prevent you people from taking more from me than what you should be legally entitled to that I have had pneumonia twice this winter.

Remember when the power and light was deregulated? Reliant started up and advertised $50 to change over and reduced rates? Most people were not interested and started getting huge charges from Oncor usage readings so they eventually changed thinking TXU was overcharging. I got caught up in that too. Shame on them. Now I have even been so upset I have wasted more of my precious time sitting here venting. I can't even think of anything horrible enough to rename Reliant and Oncor Energy Cos.

I am out of the country to the Middle East and have been since July 2009. I have had a $150.00 electric bill till about a month ago. My most recent last 2 bills are now averaging $800.00 each. I have called Reliant several times in the middle of the night (because I am 9 hours difference here) to explain that no one lives there and nothing was left on, because my brother drives out to my house 4 times a month to check on it.

They said that to them it doesn't matter what the meter says and that another company is responsible for the reading issues. Also, they said that there was nothing they can do for me. And I need to just pay.

Now, they have put in a claim with the company that handles the meter, but they said that does not concern them and that I will still have to pay the bills until someone gets time from Encore company to reread the meter again. I now know after reading into this a little more. They put in new digital meters exactly 2 months ago and are in court, as we speak, in the neighboring city of Killeen, TX for the exact same issues. Is this what this all comes to now?

My light bill with Reliant went up from $300 approximately to $1300 for the month. I contacted Reliant and they told me that the box had been changed out. Well, I had someone that lived in my complex to check the box and it showed ERR. I contacted Reliant and they stated that they would go back and read the original meter and make corrections. Well I received a call from Trini with Reliant and she advised they read the meter correctly and changed out the meter. I live alone, work during the day and live in a townhouse with less than 1900 square feet. Although I kept explaining that something was wrong the supervisor with Reliant advised me that I need to make arrangements to pay the $1300. Reliant is a rip off and if you ask them to reread the meter, they will always say that it is correct. I am currently paying a bill for 1300.00 for a townhouse for one month. What can be cone with Reliant?

My husband and I just bought a new home on November 30, 2009. We chose Reliant Energy for our electric company. On January 20, 2010 we received our first electric bill of $370. I knew immediately something had to be wrong since we were gone for 15 days with nothing left on. We are new to this area, so I had no idea what the average electric bill ran. Since then I have talked to several neighbors and have learned that they received $800-$900 bills. I called Reliant, which issued a meter test and learned that the meter on my new home was last tested in 1990. I felt some relief knowing that the meter was old and that there was a possibility that there was something wrong with it.

The company Onocr stated they had 10 days to come and test the meter. In the meantime, I had an electrician come out to make sure everything was okay in my home, everything was running how it should be. On January 26, 2010 Oncor shows up at the house to change out the old meter to the new digital meter. I stressed to the gentlemen that the old meter was supposed to be tested and I was disputing a bill, he stated that he knew nothing about it and changed it out anyway. I called Onocr right away and talked to a supervisor, she stated that there was nothing they could do now that the old meter was off the house. I was held responsible for the bill and I'm terrified that our next month's bill will be double or tripled the amount. Is there anything we can do?

I cancelled Reliant Energy service because in my view their kwh charges were outrageous compared to all others. When I received my final bill, they imposed an equally outrageous cancellation charge which I could not substantiate. I contacted Reliant on numerous occasions requesting support for the charge. Each time, they promised to send me the information. Each time they sent me a generic package welcoming me to Reliant. Finally, they just threatened collections if I didn't pay. I paid, what choice did I have? This is a totally dishonest and unethical operation. Unless you want the same treatment, stay away from Reliant. There are many other honest power supply companies available. Anybody can contact me at any time for further info.

Reliant Energy is a rip off! I have disputed three different bills on three separate occasions and have never received a letter or email stating that they looked into the matter or resolved it. This last time, I moved about a month ago, but never had Reliant shut off my electricity because I had some furniture I was selling. I did however turn off the A/C, heat and all the lights. The only thing running was my refrigerator.

I visited the apartment maybe three times since I moved. I received my bill today and my energy usage doubled from months prior! How is that possible? I was not in the apartment. I called Reliant and a guy named Kenneth gave me the dumbest excuses I have ever heard in my entire life! He proceeded to argue with me about my usage (or the lack thereof).

I was going to complain to Reliant, but apparently, that will do no good! Reliant has the most incompetent people working for them. I have paid out the nose for the last year and they swear up and down that my bills are correct. There is absolutely no way! Everyone in the great state of Texas do not use Reliant!

I am a single parent and I am gone about 12 hours out of the day for work and commuting. I would sometimes shut my air off in the summer just to keep my bill under $300. During July and August, even that did not work. Reliant would just shrug my complaints off and not follow up with what they said they would do. I have had to sell house hold items during the periods when I would receive an unusually (and unexpectedly) high energy bill from Reliant.

I was having due to hurricane Ike. They are charging me for energy they say I used over a three month period because they say they did not read the meter due to repairs that had to be done after the hurricane. I received a bill that was almost 1600.00 in January I have tried to talk to them and to Center Point. Reliant has set me up on payment plans that still puts my bills at or over 500.00 a month I was told if I was late on the payments it would be considered defaulting and I would have to pay the entire amount owed.

I have lost power over this I have tried to figure out why center point changed my meter out after it being tested twice I was told there was nothing wrong with the meter. But it was changed out and I was aware of this until a lady from reliant told me. She has tried to contact center point and they will not return her calls either.

They refuse to talk to me and send me to Reliant who actually only does the billing for Center Point at least that is what I told. I was late on my last bill and now of today they are probably going to cut my power off. It is cold outside I have animals and a daughter talking to them does no good the expect full payment today of 1500.00 I do not have that much money actually I have just changed jobs and my paychecks are 527.00 a week so after paying the light bill I normally have nothing left to take care of my family

I have tried to get them to understand I am a single mother who struggles like everyone else. This problem has caused me to become very stressed out and have anxiety attacks not knowing if my daughter will have power from one day to another. I have a statement showing confirmation numbers since Feb 23, 2009 I have paid reliant/center point 2199.10 for a house that is not even 1,000 sq ft.

I have struggled with this for a long time and I can't get anybody to help me with some thing I had not control over. I have asked several of my neighbors if this was a problem they had also and they all said they did not get a bill even close to what I did. Please I need help it is Christmas and not to mention cold outside. To cold to go without power I can be reached at the number below feel free to call me.

I have been a customer of Reliant Energy for the last quarter of a century, the last 15 years at the same address. Since September of 2008, after Hurricane Ike, this company has been gouging its customers. The energy cost have sky rocketed to an outrageous monthly amount and I have never paid these amounts for electrical service prior to center point energy's buyout. I have documentation to support this and have repeatedly complained about outrageously estimated charges and have been met with complacency and a attitude that the charges are right.

I continue to dispute these charges but at every turn my disputes have fallen on deaf ears. They charged over 1000.00 dollars for service I did not even have during September and October of 2008 while electricity was out due to Hurricane Ike and I was forced to pay these charges or have my service disrupted even further after being out a month due to the Hurricane.

I can not change providers until January 2010 or be hit with additional outrageous charges I cannot afford to pay. I will be changing soon but now I am being sent disconnect notices for amounts that are not even 30 days past due. They also charge late fees on amounts that are not over 30 days past due and could care less if their business practices causes any financial difficulty for their customers. I have always paid my bills on time and am devastated that this has ruined my credit as well as hit my family with additional hardships due to these immoral if not illegal business practices.

October of last year after Hurricane Ike my energy bill sky rocketed and has been astronomical every since. After being a customer of Reliant energy for over 25 years these people have become outrageous in their energy costs. They refuse to give any extension or help in anyway when you call them and have started sending out disconnect notices for amounts that do not even exceed 30 days pass due. How is that legal. The mounting costs for energy has thrown us behind on other bills and has devastated us financially.

I asked an account rep in chat if there was a cancelation fee for my account and they said no. I changed my provider and now I get hit with a 295 cancelation fee. I hate these guys so much. I will never use them again.

I just got married and was moving to my husbands house so I called Reliant Energy to cancel my service which I have had for years. When I got my last bill they charged me $295 for canceling service plus the amount of the bill. I could buy a used car for the bill they sent me. I called them and they would not back down on the $295. People, Reliants charges %20 more than any other electric company plus they ***** *** anytime they can. Why does any body use Reliant when you can use another decent company that doesn't try to use you to pay off the national debt.

hell of an increase

On the 17th, I switched apartments. Exact same complex, just a different apartment. The month prior, I had signed up for Reliant's Average Billing program to stop the steadily rising prices I was being charged. One month it was $60-something, the next, $100, the next $120, and this last, if not for average billing, would have been $170. Well, after changing apartments, I check the status of my bill to make sure the electricity was shut off at the old apartment on the date requested so I wouldn't be charged anything for it, and that's when I got the news that I owed $177 for this month's electric.

See, last month, I only owed $92 after average billing kicked in, but five days later, it still wasn't showing on my bank account even though it was supposed to be automatically drawn on the due day. Fearing they would accuse me of late payments and try taking the $320 security deposit I paid last November, I made another $92 payment. Next day both were taken out. I wrote Reliant and was told I now had a $92 credit. I was fine with that because I thought it would cover the next month's bill as well.

After all that mess, four days after moving in, I check the bill online and see I owed $149 on the website. I checked the copy of the actual bill they had, and it said I owed $177.02. Confused as all heck, I called up Reliant to ask what had happened to my extra $92 and which number I was expected to pay. That's when I found out the $92 had been credited, and used. It paid for half of July's bill. The $177.02 came from the rest of July's bill as well as the deferred balance from averaage billing in June. (Thak God I only did one month of that mess or I'd be in even bigger trouble than I am now.)

Anyways, wondering why I was paying the rest of last month's bill, I was informed I was no loner on average billing. Carlos wouldn't really explain that to me too well, but offered me the option to do deferred payments that would take a down deposit I couldn't afford because I had just moved, or put an extension on it until the 26th of August. I chose the extension.

The next day, I called back and got Mariana. I wanted to try filing a complaint, stating I had never agreed to the monthly flex plan and wanted to go back to the average billing, hoping that would help somewhat with my current financial difficulties. She informed me of several things.

First, I wasn't on average billing for last month's bill because it was the last for that apartment. She let me know the same happened for everyone and no one was warned of this. Secondly, she told me even though I am the same person and at the same complex, the apartment is different, so therefore I have a new account and cannot sign up for average billing again for another month, at least. Nothing is allowed to carry over to new residences except your security deposit, and all old accounts must be settled for the old residence. So in reality, security deposits and bills carry over, but none of the options or anything else will be allowed to. Third, I was also informed in less than 24 hours, my bill had now jumped to $226.69, all to be owed on the same day, my request to be on average billing, which I had been promised by Carlos, could not be done, and the extension I had asked for was out the window.

The new bill consists of June and July's bill for the old apartment, combined with the bill for five days of residence in the new one. Guess that carried over and applied, too. The new version of my bill reflects the new number, not the $49.67 I am being charged for five days, and the big number will be what is averaged in two months when I am allowed to go back on average billing, because big numbers averaged with other big numbers create big numbers. Big numbers averaged with little numbers create smaller numbers. Reliant averaging the $226 with what will undoubtedly be two more $150 bills will create a roughly $170 bill, while averaging $49 with two $150 bills would create a $115 bill.

See, their average billing requires two full bills averaged in with the third bill that is the start of your average billing. Makes business sense to tack on the biggest number to generate bigger numbers. What I wanna know is, if nothing but security deposits are supposed to be carrying over to new residences, why is my old bill being added to my new residence? Simple: So I can get shafted that much easier.

In short, I wasn't told about anything they were going to do to me, one person promised me one thing, and then the next day, I was told something entirely different. At the very least, I know my bills shouldn't be combined; they're two different accounts, so two different charges. I also should be given what I was promised by one of their representatives.

In one month alone they charged me $350.i called them and asked why my bill so high,they told is what i used ,i told no i have never paid this much money for electricity in my entire life.i told them there is no way i am going to pay this much of money.i called them 5 times disputing about the bill .unfortunately they were unwiling to listen to me .finaly i filled complaint with BBB .they called and said they will investicate.I forget them and changed my provider to different provider.i use ac 24/7 and i really pay less than 200 dollars .

My last bill from Reliant is $700 dollars for a 1200 square foot apt. I mean are you SERIOUS!

Reliant Energy would rather you pay in full $700 dollars rather than work with you, keep you as a customer and take off $200 dollars (even though a $500 dollar bill for that space is STUPID!)

NEVER EVER USE THERE SERVICES. I fell like an Enron stockholder with these guys. The lady said everything is accurate and I disagreed. This is what is wrong with America. No wonder people are going bankrupt.

$700 dollars for a 1200 squre ft apt.

I met a Reliant Energy Sales Rep., J. Thomas, at a Grand Prairie Chamber of Commerce meeting, in May of 2008. I gave him my card and he called me later in the week, to discuss switching my business from TXU to Reliant. I told him I was pretty happy with TXU and saw no reason to switch. He eventually convinced me to switch.

called, and waited on hold for an hour, and finally spoke with a "customer service rep". She informed me that they had me on tape agreeing to the two-year term. She was going to play the tape for me but the "computers were messed up". I paid the excessive monthly bill but refuse to pay the $1000.00 early termination fee. Just yesterday, I received a call from a collection agency.

Stay away from these folks. BTW, my Direct Energy bill is 1/4 of what Reliant was stealing from me. They want $1,000.00 early termination fee even though I never agreed to a two year term.

I sold my house in Pearland Texas on August 29, 2008. Reliant continued to bill me even though I wasn't the homeowner. Both myself and the new homeowner contacted Reliant and the bill was paid in full. In fact, Reliant issued me a credit of $5.25 in January of 2009. I am now told that they have put me into collection through "ER Collection Services". They are double-billing and it is a scam. I have all of the paperwork to authenticate this transaction. Please stop this harassment that has been going on for almost 6 months. I am owed an apology for all of this work they are forcing me to do. If not a monetary sanction.

My mothers husband passed away Feb 2008. We sent Reliant the death certificate in March 2008 and had the bill transferred into her name so I could pay the bill on line for her. In Feb 2009 I switched her to another provider and received a cancellation bill of $200 from Reliant in March 2009 because her husband apparently signed up for a 2 year agreement with Reliant before he died. We are being told since she is his spouse she is responsible for fulfilling the contract. I don't understand why she is being held accountable since he made the agreement and not her. She is being forced to pay the cancellation fee.

We were not aware there was any type of agreement in the first place and was not told that when we changed the account from his name to hers. Reliant would not let her come back and waive the $200. They said too many days had passed. It takes roughly 35 days for the new company to make the switch so I am uncertain how many days are too many days. The contract would have been up in June 2009.

I feel she has been unfairly charged.

I called reliant to pay my bill. I wast told my bill is $600. I know that something is wrong. I have called sveral different times and no one can tell me how it jump from $200 to $600. It's not right. no one is there during the day; dont cook no air condition being used. I am single cant afford to pay this. i really need some help on why ? how did it get so high? nothing change in my household so can some one help me with this? I was told that [they] sent me out 2 bill's in the same month.

Incredibly, I am having the same situation as most who have reported here. I too was told that I had been switched to a variable rate plan. I received no notification. I was told by a representative that a letter was sent informing me of the change. I never received the letter and am now on some extremely expensive plan. My energy bill for December was in excess of $500 and January was in excess of $400. I travel for work and am hardly ever home. When I travel, I cut my heater down to below 60 degrees. After a bunch of fast double talk from a representative I was told I have no recourse.

Never in my life have I had an electric bill over $250. By the way, I live in an apartment of less than 1000 sq ft. I now have an order for disconnect. There has go to be something that can be done about this. It is absolutely ridiculous! How can my usage rate more than double in two months when I am not even here. Their customer service is the worse that I have ever seen.

I have no idea what to do. I do not have the funds to pay this kind of bill and I feel like I shouldn't have to. I do not know what kind of organization they are running but it is a shame to take advantage of folks in this manner. I will be writing a letter to the Texas Utilities Commission. However, I think they are all in bed together and it will do little or no good.

I am changing carriers and hope I get better service. I work hard everyday and try to do the right thing. This is more than a shame, it is an outrage. I am sorry to hear that so many others are experiencing the same thing. The scary part is how many others are dealing with this and have not chosen to share their experience here!

Same problem as everyone else. The[y] have double my bill from 100 to 225 a month. I'm a single man that works 12 hours a day, I'm hardly ever home and I'm paying the bill of someone with a wife and kids. I asked and the said they sent a letter saying everyone was going to switched to some plan, I guess if you didn't get the letter what a to treat your customers. Their needs to be a Congressional investigation of these utility companies, they'll never need a bailout because they'll just up the price on you to recover their loss.

I want to share an experience I had this morning with Reliant Energy, because I don't want this to happen to anyone else. Apparently, back in June of 2008, Reliant Energy said I signed up with Balance/Average billing. I was told I signed up for it, but it's all done electronically. There is no signing anything. You never see the contract. I am also showing to be signed up on something called a Monthly Flex Plan...why would I be on two plans at one? I asked them. I never signed up for it. All I got was someone named Keandra talking in circles.

I called them this morning, because I was showing an extra fee of 245.19 on my bill, plus a regular bill of 304.25. They proceeded to explain to me that since they received my payment a few days after the due date, I was kicked off the Average/Balanced billing plan, so I owed them the money they saved me over the past 10 months. My bills have been 400.00 plus for the past 10 months whether we use anything or not. During the Fall and Spring, my bills usually run in the 200.00's. Including the 6 days we had no power at all in September.

If I didn't pay this 245.19, a disconnect notice would be initiated. I also wanted to point out that if you are blessed enough to be on this plan (sarcasm) there is a different amount due on the back of your bill. That amount is what your bill would be if you were not on the plan. ITS HALF OF THE AMOUNT OF YOUR BILL! Makes no sense. No one can explain this to me. When I asked why my bills have been so outrageous, (try one last time) I was told that the plan I was on was not a money saving plan.

If you have been plagued with the same situation, call Reliant to get your explanation (or not) and then please write the Texas Utility Commission. I worry about what they are doing to the elderly and the uneducated people. The price of fuel went down, so why are they still trying to claim its the price of fuel? Please be cautious with any plan you are approached with.

I was a National Power Company customer until they tried to change our fixed rate contract. They quickly changed it back when the PUC of Texas warned them. By the time they went out of business in Texas on May 30, 2008, we had already requested a switch to Green Mountain Energy. We went 6 weeks without a bill. Finally, I called Green Mountain Energy and they told me we had just been switched over but couldn't tell who our provider had been.

Last week 1/22/09, I got a call from a collection agency saying I owed Reliant Energy $450. I called Reliant and asked what was going on. I had been switched to them as a provider of last resort when NPC went out of business. I was charged 21 cents/kwh the first two weeks and 24 cents/kwh the next four. I asked why I had never received a bill when they obviously had the information to pass along to a collection agency. They sent the bills to the incorrect city and zip code. I asked that the amound be adjusted down. If I had received the first bill, I would have called to request that but didn't have that opportunity. They refused to do that. I requested to speak to the credit department to have the issue removed from the collection agency so it wouldn't impact my credit.

They promised to call within two business days. They didn't so I called again today. This time the supervisor told me the bills had been sent to the correct city and zip code and had been returned by the post office. She refused to adjust the price of the second bill. I told her I would report Reliant Energy to the PUC for unethical behavior. I called the collection agency who advised me to pay the bill before it was reported to my credit. So, I gave in and paid the full amount.

Bottom line: Reliant is an unethical company who will screw customers just because they can. Their customer service is horrible and rates uncompetitive. In this economy only those companies of the highest integrity and customer service will survive. I know REliant is hurting because they are selling off pieces of the company and talking layoffs to employees. They also have sent people through our neighborhood going door to door trying to get customers to switch their service.

On Monday January 12, 2009 our lights were cutt off. We called the light company and we were informed that the lights were to be cutt off after January 26, 2009. But today is the 12th. The rep. told us to pay a $68.97 of a past due amount and we did that.The rep said they would turn them back on today. Im glad that they were turned back on today. We have small kids here and the temperature is cold outside. We were out of lights for 8 hrs,

I have been with reliant energy for over 40 yrs. I just would like to know why were our lights cutt off in the 1st place without a cancellation notice? I feel like I should have a credit on my bill for this mistake and for this inconvenience.

My family and I moved to a new address and asked Reliant to transfer service beginning August 11. We received an invoice at the end of December stating that we owed over $600 from the month of August. After reviewing previous months' bills, my wife and I discovered that Reliant transferred our service to our new address but never ended service at our old address. They were billing us for the usage of the people we sold our house to!

After being told that the matter would be reviewed, the service at our new address was disconnected due to non-payment...of someone else's bill! After giving in to this extortion and paying the $600, Reliant sent another bill for almost $700 which included a disconnect fee and a reconnect fee...again for both addresses!

We refused to pay the second set of charges, changed providers, and filed a complaint with the state of TX.

I was going to switch electric provider on August 2008. On 8/04/08 the power to my home was turned off, by my provider which at time was Green Mountain Energy. I called them and asked why. They said that another provider submitted a move out request. That provider was Reliant Energy. Reliant Energy said they had did not submit any request, that it was my current provider. I cannot get a straight answer. I have documentation from both companys.

From 8/04/08 to 8/08/08 I was without power to my home. I lost all the frozen food I had stored in both freezers. My auto ice despencer over flow with water and leaked onto the floor. The aquarium filter stop flowing and my tropical fish died. The temperature inside my home was 98d.

I am a single parent who two years ago lost my job, my apartment and car due to illness. It took me 4 months to recover, then 2 months after that to get a new job. Needless to say, my already not so great credit got worst. I worked 19 months on my new job and was laid off due to a merger. I was in my own place again, in another car, new utility services from cable to electric. Paying deposits sometimes double, in order to re-establish service. Reliant asked for $250. Yet they will not allow me to have payment arrangements or extensions when I need it. Every month I call and ask.

I was laid off on May 30th, my bills from April-May were less than $100, June & July nearly $300. I've reduced washer and dryer use. Using ceiling fans and tower units in every room, avoiding the A.C. to see if that will make a difference in the bill. It's just too hot in our 2nd story apartment to NOT use the AC. Every month, I have to decide to pay my electric bill or my car payment. Because they're so inflexible in not allowing me a payment plan, when asked why just yesterday, they finally tell me because of my credit and tendency to pay late. I pay late because I don't have a choice.

I realize that electricity is a commodity and Reliant is a provider, I just think it's a travesty that when people need help, there is none. I was told yesterday to call a government agency. I actually tried two years ago before and before the agency could call me back and tell me they had no resources, my electricity was cut off. I don't think credit should be a factor with an essential such as electricity. It's too bad, but THEY will lose my patronage.

Their agents say Thank you, and we appreciate your business after they tell you they can't help you. It can't be true that they appreciate my business. They got my $250 deposit. I've paid, albeit late, I ask for help when I need it most. They say NO. There's something the matter with that.

In a four year period of time, Reliant's rates have increased well over 50%--as has the average alleged kilowatt per hour use. We compared our rates and useage for the past four years and found that we are paying double what we were paying just four years ago. Interestingly enough, last month we literally shut down the upstairs portion of our home. Closed all vents, closed up the rooms, turned off any and all appliances right down to clock radios. Set our thermostat up five degrees, did not use the oven for a complete month, cut our laundry in half by using a fluff/fold service, and prepare most of our meals on the propane grill on the deck.

IN SPITE of all that, our electric bill still jumped over 60%. Reliant can not explain nor did they try. Just a Well, sir, it was a very hot month. Bottom line, Reliant lies through their teeth about their money saving rates. We're shopping for a new provider.

My service was disconnected by Reliant Energy on 07/22/08. I called them and they informed me that I had not payed my bill. I went to my bank to get a copy of my check front and back and faxed it to them showing where my check had cleared. After I faxed to them I then called them and to make sure that they received the fax, What happened was that they posted my payment to the wrong account. Then they apologized and connected myh service on 07/23/08.

Ijust want to say that I had no where to go or no money to go to a hotel that night when arriving home. I had to sleep in a house with no electricity and was very hot. Not to mention that I am hypoglycemic. I also want to let you know that all of my food in the refridgerator spoiled. I had gone to the grocery store on Monday, and on Tuesday my service was disconnected.I have no food in my refridgerator as we speak for right now. I do not get paid until the end of the month. Right now my refridgerator is empty. I need to be compensated for this I spent a $100.00 in grocerys. What happened was not my fault.Please have someone do something for their mistake. Thank You,

March of 2007, I lived in an apartment, my light bills had begun to be $300 or more each month. All of a sudden I was not getting a light bill, so I tried on several occasions to contact Reliant, finally did and made them aware of the fact that I had not received a light bill, I was put on hold for at least 45 minutes, and when the lady came back she said that she needed to research more and that they would get back to me. Well some time had passed before I realized I had not gotten a call back from Reliant.

I called them once again only to be on hold for over an hour. I was told that I had be switched. My question was whom was I switched too and who authorized the switch. After being on hold for about another hour, I was told that I would be switched back and a bill would be sent out. I received a bill for $1,375.00 in which I could not pay of course, so we switched to TXU and now I am stuck with this bill from Reliant which in now over $1,700 and I have no earthly way of paying for it. I am trying to move and I am having trouble getting service for my residence. I was told there was nothing I could do to dispute it. What can I do, cause I need service?

I was late on a payment, Reliant put in a disconnect order, I made a payment, they did not initiate the disconnect since I made the payment, they dropped me from the average billing program and billed me the balance on the average billing all at once. This was $500 added to my monthly bill. I could not afford that so I called TXU immediately and connected service so that we had no lapse in service. I now owe Reliant over $770 because of this activity on my account that will be reported to the creditors and degrade my credit dramatically for 7 years.

When signing up for service with Reliant we go through all of the options and agree which is better then at the end of the phone call the customer service operator reads the contract back to me in the style of an auctioneer. I can't understand any of it but assume it's the usual stuff like company is not responsible if your limbs fall off....etc but I can't really tell. Is it legal for them to have a verbal contract like that read over the phone in that manner?

I don't know yet....I might have agreed to give them my first born child....

We received our electric bill from Reliant Energy on January 16, 2007. The billing period for this statement was from 12/11/06 1/12/07, in the amount of $4.87. Upon looking at the bill, we thought there might be a mistake because it showed that we were only charged for the Customer Charge, plus tax. We called Reliant on January 22nd to inquire about the bill and spoke with a customer service representative named Roxanne. She said it looked like our meter was broken because the account showed zero usage. Roxanne said since Reliant failed to check our meter upon connection on December 7, 2006, we were not at fault and therefore would not have to pay to have the meter fixed, and we would only owe the $4.87 for that months bill.

On February 14th, we received a bill for $46.75 for the billing period of 1/12/07 2/9/07. Then, on February 21st, we received a Corrected Invoice? for $100.57. This bill included the amount in our previous bill for $46.75, plus a charge for $52.72. The $52.72 amount was for the same billing period as the bill for $4.87, and included the Customer Charge of $4.80 plus tax that we paid in January. If our meter was broken and the bill for $4.87 was our first bill, how can Reliant calculate that we owe $52.72 and used 361 kWh that period, if they have no prior usage to go by? Also, why are we being charged after the fact, when we were told by Roxanne, a Reliant Energy Customer Service Representative, that we would not owe anything other than $4.87 for that month?

We switched to Reliant from TXU becuase they said they were cheaper. Once we got our first bill it had a $44.93 credit. When we got our second bill it was $1,174.32. I called reliant and asked why my bill was so high and they said because they made a mistake on the first one and corrected it. I then ask them how in the world could I have used so many kWh and they kept trying to say that I had a pool or a big garage, which I have neither.

Reliant says that the first month with them I used 4,512 kWh and the second month with them that I used 4,101 kWh. I have never came close to that with TXU and have my last 12 months of bills to prove it. But reliant said that there was nothing I could do to dispute it and that was all.

I have now switched back to TXU, but I feel that reliant is trying to pull a fast one on someone, and has very rude customer service.

I called Reliant Energy to make payment arrangements (there is only ONE month on our bill). The representative I spoke with could not help me make arrangements. She transferred me to the Credit Department. The first time I called, I held for 20 minutes. The second time I called I held for ONE HOUR and 23 minutes. That was last Friday. I called again this weekend, but there is no one in their Credit Department on the week end. Today is Monday, and I have currently been on hold for over an hour. The recording tells me that they are cutting off our electricity tomorrow. So what is a customer supposed to do when they are unable to reach their provider?

I have been on the phone for the last two hours with several customer service people at Reliant. I called on behalf of my mother's account. Her situation is this - a little over a month ago, my mother moved into an apartment, #403, where she had service from Reliant. She received a bill, was informed by Reliant customer service that she should not have received the bill, and that she should not be receiving any service at her aparment because Reliant had no record of a meter at her address. She was then told by Reliant to disregard the bill, and the matter would be investigated.

Since then, she has moved into a different apartment, #707, in the same complex, and had requested her service be transferred. She was told that there would be no transfer since there is no record of service at #403, so she would simply have new service at 707. My mother moved into 707 over a week ago and has had power in the aparment. The power was shut off today, and after calling to question why, Reliant informed her that the previous tenant had the power shut off, and that my mother would had to request a transfer.

Reliant also informed her that this transfer would not be completed until April 14, almost a week from today. It is absolutely unacceptable that my mother, sister, and three year old niece must go without electricity for almost a week because Reliant has made an error.

I explained my reason for calling was because I received my last three invoices showing bank drafts for an old service address, where I have never lived and previously had call to cancel the transfer. I was told that it takes up to 45 days for investigation, and that I would receive notification of the result by mail. Sara assured me again, that I would receive my credit within five-business days. Well here I am a week later and my money still has not been credited. All I have left to say is that I am discusted by the service I have received by the Customer Service and Resolutions Department. I really dont know how a company like this can stay in business.

Allow me to summarize the situation: 1. Moved into Apartment on June 27, 2000. 2. Received notice of cancellation from your firm some 10 months later. As of April, I had not received a bill. 3. I requested a detailed bill by month. This was received, and I paid the amount due for the period I lived in the building. I continued to get threatening letters. 4. I paid the amount due for the time I lived in the location. 5. Company continued to harass me for some $99.00 (original bill was for $700). 6. I moved out at the end of April. 7. Credit department lied to me about having spoken to the building management firm regarding my move in date, and insisted I pay the $99.00. 8. I faxed a copy of the lease to the credit department on June 25th.

Today, I received another notice, threatening to send me to collections and damage my credit. I would respectfully request you investigate this matter, and have your credit department perform their jobs properly by stopping this harassment, as the practices of your employees are not only illegal, but also unethical.