PSE&G

I made a payment of $70.00 toward my PSEG account. PSEG went into my account twice unauthorized; this made my account go into the negative. When I called PSEG to put the money back into my account, I was told they could only give me my extra money that was paid. My bill is not due until June 5, 2012. I paid in May 2012. I have called five times on May 24, 2012 to PSEG and was told that the representative made an error but they can't put the money back into my account. My account number is **.

My mother is an elderly lady who is disabled. She is 62 years old .She has been a PSE&G customer since 2010 as per PSE&G. She has lived in her current address since 2008. When she first rented the apartment through welfare, everything (gas, electricity, hot water) was included in rent as per lease said in the time of renting. There was a time in 2010 when the owner of the house had a big bill with PSE&G and the services where cut off for like 3 to 5days. At this point, the owner wanted my mother to turn on gas services only at her apartment 1st floor.

My mother is illiterate; she cannot read or write, I always do her paperwork and phone calls me or mother never opened up a PSE&G account for light or gas services. I believe from May 2010, my mother had started to receive PSE&G bills for gas. She did not know what were they until we called and they told us that an account has been opened. Since the owner was no longer paying for this gas account and only wanted to pay for my mother's electricity account under the owner's name, my mother left it alone and the USF program was helping her pay for her gas. All the bills after that were only credits from the USF programs. They recently came in the basement and installed a new meter and the new meter read back all the way back to the first day of services. PSE&G said that all the bills were an estimate. These people never came inside the basement to read meters. My mother is always home and lives in the 1st floor. Now, I called to make any payment arrangement for her gas service not to get cut off and they said that she needs to make a payment of $800.00 for her gas service not to be cut off before June 5th.

The amount on the PSE&G service as of now is $3,063.54. Her only income is Social Security check of $680.00 every month. Please, I need some help from anybody for them not to cut the gas services. She needs them. My mother just had a bypass heart surgery and she was currently in the hospital. She suffers from high blood pressure and needs her heat and gas to cook her healthy food. If you need any additional information please contact me at **. My name is Angela. Thank you very much.

I had moved in our new house about 4 years back. Within a few months after moving, PSE&G replaced our gas meter, which is in our basement, so that they could remotely read our meter. However, for the next few months, we kept on getting estimated gas bill. So we called the company and mentioned to them that they need to bill us based on actual readings and not send us an estimated bill. They agreed over the phone, but they did not put that in effect and kept on sending us estimated bills. We called them again to inform them that they need to send someone over to take a reading or do it remotely. I also told them that I live with my parents in the house, and there is always someone in the house to open the door if someone wants to read the meter. However, nothing changed and they still kept on sending us the estimated bill.

After over three years, all of a sudden, they sent out a representative to take the meter reading and charged us over $1400.00 for the difference. Being upset, I called up PSE&G to file a complaint. The first representative, after listening to my complaint, did not know what to do. So he went to call the supervisor, never came back, and eventually hung up. I called them up again, and this time, I spoke with a different lady. She seemed to understand the problem and refused to do anything about the bill. Being tired of talking to them and trying to convince them that what they were doing is wrong, I agreed to pay the bill. But I asked them to split the bill over the next 36 months, because it was their fault that they did not come to read the meter in spite of a few requests by us.

After some back and forth, she talked to the supervisor and agreed to break the bill over 36 months if I paid $369.00 as a first payment. I agreed and wrote them a check. I had asked her to send me a confirmation email, but she had declined that and told me that I would receive a letter in the mail about our payment arrangement and then the installment would be added onto every bill. In May, when I received my next statement, I was surprised to see the there was no mention of the installment plan; and once again, the bill was estimated.

So I called them again, and this time, after repeating my story to the representative, I asked her to transfer me to the supervisor. This time, the supervisor was extremely rude and completely failed to understand the problem and asked me to make another down payment if I wanted and installment plan. I asked him to check the notes from my previous calls, which he said did not mention about the 36-month installment plan. He told me that they would not give me a 36-month installment plan and that he might be able to work something for 12 months.

As part of lease requirement, long time tenant moved out and canceled both gas and electric with PSE&G on 2/9/10. As we had no tenants on the horizon, we pickled building, turning off all service to the building. On 12/1/11, new tenant moved in and they would not turn on service due to an outstanding bill from previous two years. Unknown to us, PSE&G turned on electric and gas at some point then said they sent us bills. Though we owned building for 25 plus years, they never forwarded any bill to us and we had no knowledge building was occupied. They turned off gas at the end of 2010 but left electric on. I have gone to their Camden office twice, willing to come to some resolve to the issue. Since 12/11, I still have not received an updated bill nor can anyone tell me why and how I have a plus $3,200 bill with them. This is an absolute monopoly that I can't seem to get resolved.

For over six months, PSE&G keeps charging me for services to an address I moved out of. They never responded to any of my inquiries or complaints. I even filed a complaint with the Public Utilities Commission and I'm going on PIX 11 News with this issue. I stopped the service back in November 2011. To my surprise, and even until today May 2012, they keep charging me wrongfully for the address I moved out of six months ago, and did all I was told to stop the service. I stopped the service online and visited their office in Elizabeth, which refused to close my account on the basis that too many people own several houses and have several accounts. Only I am not a house owner, just a plain old tenant. This is robbery on my face. I will go to the Governor's Office with this complaint if necessary.

I was sent a bill for $1,900 for "overage" charges for energy used over my estimated bill. According to PSE&G, they were estimating my bill for 2 years due to "not having access to meters". I disputed this with PSE&G since they absolutely had access to the meters on the days provided on their bills. I never received any previous notice on my door nor by mail or any other means stating they were unable to access my meters for the entire 2-year period. I was told by PSE&G that the account was being disputed and that I would be contacted with the findings. I was never contacted by any means by PSE&G regarding this matter again. I assumed they dropped the matter due to their fraudulent and questionable billing tactics.

Next time I run a credit check, I saw that I am in collections for $1,900 from PSE&G. I have seen very similar cases online here at your site as well as the PSE&G agent I spoke to, letting me know they get those complaints all the time. The funny thing is that I have a current PSE&G account that is in good standings and when I called them, they said they have no record of the account I am referring to and that it was likely sent to collections, but they gave me no contact information and I had no problem obtaining a new account with the same exact company. Please help the little guys stop being taken advantage of by these greedy corporations. Thank you.

I had (still having) a similar experience as that of someone I just read had. We were renting a house almost 4 years ago. We moved into our new house in 2009 and everything was completely fine for the next three years. All of a sudden, we got a bill from the former house we lived in saying we owe a really large amount, like $6,000 or something crazy, for not paying, even though we had to shut off the account and transfer it to another city, house, etc. We had to fight with them constantly by being on the phone every day or even going to the office in the hope that we get someone to talk to. Every time we called, they said the supervisor will have to call you back (which they never did).

When you go to the office, you wait in the waiting room for hours hoping to be one of the lucky ones to get in. My family had to be in a hotel for six weeks since they shut everything off in the middle of the winter on top of that - middle of the winter! In NJ, it is illegal to shut off electricity from November to April and we were shut off in December. They didn't care. They didn't even let us try and maybe set up a payment plan, even though we know we didn't owe that money. After arguing forever, they wound up having to pay for it out of their money and we thought it's fixed. Good. Yeah, right!

We were crazy to think so. Now, two months later, our power has been turned off again and now it says we owe $9000 plus? How does this make any sense? Our statement said we owed $287 which we have paid. We called them and they said we have a zero balance and they have no record of it being turned off. Okay, so we are lying? You didn't turn us off and we are just sitting in candlelight because we want to? The day after they turned it off, how odd is it that the meter reader comes to read the meter? He didn't even know that they had shut us off and he works for the company? It doesn't make any sense. Then after we were shut off for a week, we then finally got a letter saying we will be turned off on 5/08/12.

Today is 4/28/12. Does anyone else see the discrepancy there as well? Even as we prove them wrong over and over, we still suffer. I truly hate dealing with this company. But in NJ, they are the only company to deal with. It's really not fair and they can basically charge anyone anything they want. Nothing makes a whole lot of sense to me and, honestly, they really don't care about people. They just suck you dry! Who wants to open a new utility company? I will gladly join your company!

We previously lived in a much larger place, which had three bedrooms and two bathrooms in the same state. The central air and the stove was gas (not to mention, the hot water running from the kitchen, two bathrooms, etc.). The place was over 1200 square feet. How is it that we move into a 1-bed and 1-bath that is probably 600 square feet and we are paying roughly the same amount as we were in our last place, which was 3 times bigger?! Even the usage has changed. There, we cooked all the time; here, we barely cook (There are yummy eateries around town). We have not used the heat even half as much last month, because it has been fairly warm, etc.

I called to ask for someone to come and read the meter, because there must be something wrong. I was told that there was nothing wrong with the meter and they would not come out just for that. Wow, silly me thinking I was a valued customer! The agent was very rude and had a huge attitude. I asked to speak to his manager and was placed on hold for a while. He came back on and said that the manager was busy with other callers and would call me back.

How are they able to do this to people and will not even verify whether there was something wrong with the meter or not? If in fact there is nothing wrong with it (which I believe there is), then I will shut up and pay. But I am tired of being legally robbed. It is unfortunate that their prices constantly go up every month and there is no recourse for consumers. While there are alternatives, they are not much cheaper; and you have to gauge whether it is worth it or not. Even if you go with an alternative, you are still forced to deal with PSE&G, as everything still goes through them. I have had enough of these people!

PSE&G never comes out to read the meter in the winter, but in the spring they show up. I've have only been at this new address for 3 months and my bill has shot up from $39.00 to $1,041. They threatened to turn me off on April 9, 2012 if I don't pay. I have a 31 year old handicap son and I'm disabled too. PSE&G are better scam artist than Bernie Madoff.

Yesterday, PSE&G came and turned off our electricity. The man said we owed $5,000 and hadn't made a payment and that we would have to go to the office in Passaic to take care of it. When my husband went to the office in Passaic, he was told that we owed $4,800 for July-December 2008 for the address of the house we had moved out of in June 2008. We were also told that PSE&G had sent a registered letter to us in March of this year (2012) and that we had signed for that. They told us that we owed this money and that if we didn't pay it, our electricity would be turned off. We never received nor signed for such a letter.

When my husband asked to see the letter and/or the receipt that we had supposedly signed, he was told that those records were in Trenton. In order to get our electricity turned back on yesterday, we had to pay half of the $4,800. So now PSE&G has $2,400 of our money that we do not owe them. We can't find the bill we received 4 years ago that stated that it was our final bill for that address. However, my husband is getting a notarized letter from our former landlord stating that we moved out of that house on June 30, 2008 and will have to go back to their office in Passaic today to present it to them.

I own a small business and am on an equal payment plan with PSE&G. Yesterday, I received a call on my cell phone (not the business phone) to call them back. Very strange that they wouldn't contact me through the business phone, but I called them back. I got their credit department, which told me that I owed an additional $1700.00 aside from my regular equal payments (which are paid monthly at $500.00 per month).

I explained to the rude representative that our business is on an equal payment plan and it is paid on time every month. The rude rep told me that our service will be cut off the next day, unless they received a payment of $880.00 immediately. She said, "Oh, that's something that we don't tell people with equal payment plans. If you go over your amount of usage, we continue to charge you; and now, you owe an additional balance of $1700.00."

She also informed me that service would be cut off by the next day, so I had to pay. I asked her what type of payments I could make, and she told me she would connect me to another department to take my payment. After having dealt with them in the past (for my home account), I didn't want to be transferred to another person because I know I will never speak to another representative; and even if I were, it would turn into a debacle.

I've had many, many problems with their billing/customer service in my personal account over the years and wouldn't dare take the chance of letting them pass my call through their system. It's a nightmare. So, I told her I'd pay the bill through the business checking account. She replied, "Are you sure there is enough money in there to pay this?" Unbelievable!

It's bad enough to get a random phone call that asked for $1700.00, but to listen to an imbecile sarcastically make comments (while robbing me) is truly ridiculous. I paid the bill simply to keep the service connected, but I will never understand how a utility company is allowed to run their company in such an unprofessional manner. An equal payment plan is just that--equal payments! PSE&G is by far, the worst company on every level! They have horrible, rude customer service, inept billing practices, and constant mistakes in their readings. This company needs to be put out of business!

In 2010 to 2011, I have been struggling with my bill. I have applied for your LIHEAP program, both times denied. My last denial was last week, right before spring. Now my power will get cut off. I called PSEG and they won't give me an agreement until I pay them 1500 dollars. I don't have 1500 dollars, this program does not help, it enables people with false hope and PSEG does not care if my last choice is to get a generator. I had to be rushed to the hospital last week and had surgery that day, so I was not able to come up with 1500 dollars to keep my power on. Now, they want $2000 to keep it on. I am taking care of my grand kids, my daughter and myself. I need help, where is help?

My story isn't unlike others who have had issues with meter readings, ridiculously high electric bills, and having meters switched out, but the old one was accurate, ad nauseum. Save your time and energy (no pun intended). I spoke with someone who works on the inside of the company. He told me to forget my complaint because I won't win. I spoke with someone from the Department of Rate Counsel who told me he'd never seen anyone win a case/complaint against PSE&G. A friend who works at the Star Ledger told me they'll never print complaints against PSE&G. The BPU told me I could file a formal complaint, but it's unlikely I'll get satisfaction.

Finally, I consulted an attorney who told me I could spend a lot of money on legal representation, but won't get any satisfaction. My electric bill was off by a significant amount of money, and after the meter was switched out, they've been appropriate. PSE&G still maintains the original meter was accurate. In the interest of "consumer relations", I was offered a small credit. All of the above-mentioned people told me to accept it and forget it, which I did. File a formal complaint with the BPU: it's the best option if you hope to get any satisfaction, however small. Whatever the reason, it seems no one goes up against PSE&G and wins.

This is in reference to a previous complaint filed for ** Trenton, NJ 08611 to the BPU. I am a landlord with properties in the cities of Trenton and Hamilton. A resident vacated my property after tampering with the meters to override the winter shut off notice. She used undocumented amounts of energy. Upon getting an inspection, we found out the meters were tampered. I can only surmise that the meters continued to run with no billing accountability. I requested new meters for this reason and specifically requested that the service is not changed into my name until proper readings are made and this matter is handled. Regardless, the account was unlawfully placed in my name prior to any readings or new meter. Upon vacancy of this property, my copper pipes were stolen. The property was vacant and without pipes until approximately January 10. This means that there could not have been more than 20 days of very low usage as the property was unoccupied upon fixing the pipes.

I received invoices for over $2000 on this property. I filed a complaint with the BPU and Mrs. ** from customer relations has attempted to assist me in resolving. Despite her assistance, I am still being billed roughly $700 for approximately 20 days of service on a vacant property using faulty numbers from a previously tampered with meter. I have not received clarification on this billing calculation. Only that without proof of having work done to the pipes, they will no longer review my case. That is not enough for me. I need to see what the meters read upon my commencing service (be it without my consent) and what the numbers read on February 1 when the account was closed.

How is it that I can be billed first $2000 to be reduced to $1,222.94 still based on estimates to now the new figure of $700? What type of agency changes their billing from month to month so drastically? There is no clarification or understanding to their billing and their representatives are very inefficient. I feel that the PSE&G is illegally and fraudulently billing its customers (me) without ramifications or regard for their actions. I am respectfully asking my state senator to take action regarding this matter. The PSE&G is abusing its responsibility to the customers it serves. They should be held accountable for all of the illegal and unauthorized actions they take towards the residents of NJ. I should not have to spend months resolving an issue so obviously and blatantly illegal.

Please assist me in resolving this matter. I have copies of the police report proving the date of theft and a new Certificate of Occupancy date demonstrating that the property was vacant and being renovated for new renters. I also have new leases for the dates that the property was occupied. If need be, I have pictures of the site of theft as well. I appreciate any help that you may offer in this matter. Thank you in advance for your assistance. I encourage all of you to contact the BPU, Bureau of Public Utilities, to file a formal complaint or several as I did and send letters to your senators. They are here to serve their constituents. The PSE&G needs to pay for their lack of accountability. In numbers, we can help this happen.

Since the beginning on 2012, I have received abnormally high bills. I have lived in the same apartment for 15 years and understand my billing cycle. In the winter, my bills run about on average $50; and in the summer, it is higher, sometimes $200. Now, I have always questioned my summer bill but continued paying through the years, because I run air conditioning in the summer and it could account for the bill being higher.

But in the winter, my bill has no business being over $200. I have consistently received a bill totaling almost $200 to $300 since the beginning of this year. I called the past couple of months, and the CSR had me read my meter and adjusted my bill first to $90 for one month and then to $30 for the following month. The CSR told me a field rep would call to schedule an appointment to come to my apartment to investigate my meter. They also told me to bear with them while they find out what going on with my meter.

Now this month of March, not only did they not investigate my meter, but they told me that the situation was resolved. They never called me or sent out a field rep. I told the CSR that my bill was $268 this month and that this was ridiculous because my bill never runs over $50 for this time of year. I told them I have lived in the same apartment for 15 years, and none of my habits have changed. I told them I work during the day and have one light and a TV in the evening. I was told that the meter was correct and the meter was probably right. The CSR did not seem interested in investigating any further.

I was told a supervisor will call me back, but I'm wondering if anything will be resolved, because based on the past 3 months, I'm not very encouraged. I have a current bill and never had my power shut off. But I will not be paying this month's bill or any other, until they resolve what's wrong with my meter.

For the past 2 years, our small congregation has been struggling to pay PSE&G bills that changed over night from hundreds to thousands. Each time a hike takes place, our bill doubles from $8,000 to $16,000 and from $30,000 to a whopping $50,000! Each time we bite the bullet and pay it down, it just seems to keep doubling. We have had to hire legal counsel 3 times to help. But there seems to be no end to this under-regulated giant. Who can control them? Who can help us? The first time it jumped with, we thought it must just be an error. Each time they tell us (when we finally get a live body on the phone) to just pay on the bill until they investigate. Sadly, to date since the summer 2010, no one has been able to help us. We want answers. Can PSE&G unfair practices be stopped? Is anyone else out there suffering from this unregulated services that puts millions aside for supposed special energy saving projects that never make it down to the backs of the people they are standing on. Criminal!

I had purchased an A.O. Smith Water Heater unit through PSEG and it was installed on August 27, 2008 for a total of $1,145 which included the City Permit fees, installation costs and the actual unit cost. The unit was installed through William J. Guarini Inc. Another weird occurrence was that the city never came to inspect the unit and its installation. With this water heater came a warranty which covered labor and parts. After two months from the date of installation, the unit turned off on its own and was no longer working. I called PSEG and they changed the combustion chamber and flame-arrestor. Unfortunately, this was not the last time that the unit broke down. From that point on, the unit kept on breaking down and the combustion chamber and flame-arrestor had to be replaced more than twice.

Months later, the pilot had to be replaced several times. In August 2011, PSEG had to replace the "the heart of the unit " which is the gas control valve with the thermostat, pilot and the ignition. I still have the defective parts on hand. Then again on January 10, 2012, I had to call PSEG at 2:45 am for the water heater had shut down completely and I had to work the morning shift that day and it was freezing cold. I could not take a shower for there was no hot water. They had scheduled my appointment for that Thursday on January 12, 2012 and the technician had come who was not professional at all which is the case for most PSEG technicians. All technicians that have come rush to leave and they walk in with an attitude and have headphones plugged into their ear. And for some unknown reason when they leave, they stay outside in their parked car for about one hour.

In the end, all technicians have told me that the unit is defective from day one and that it possibly could be refurbished and that I should call PSEG to have them replace it. After that instance in January, I did just that and I was told by PSEG that they would not cover the costs and that I had to pay for city permit fees, labor and installation. However, this unit is defective and I have a warranty. In addition, the entire call log from me to PSEG can be traced back through them so that it may be shown the many times I've had difficulties with the water heater unit. And recently on Friday, March 9, 2012, the unit broke down again and shut off and a PSEG technician is expected to come on Monday 12, 2012. It is unacceptable to not have hot water for three days when I have a family and I need to go to work and especially in the winter time. It takes PSE&G three days to schedule an appointment. If PSE&G does not have enough technicians to cover the job then they should go out of business or hire more people.

I received a letter from PSE&G stating that the gas meter had to be replaced per the board pf regulatory commission. I made an appointment on a workday and missed work to wait for them. They didn't show up or call. I called later to find out what happened and got a number of people who did not re-schedule the appointment. Calls were dropped and transferred but no one apologized or rescheduled the appointment. People lose money when they have to miss work for PSE&G and they don't show up or call.

PSE&G Bill: I converted from oil to gas in 2008. In June of 2010, I received a letter from PSE&G that I needed to allow a reading. I called to get the system that is placed on the outside of the home for readings (I have one for electric). I was told by a CSR that I need to have 2-3 years go by with estimate readings before I would qualify. So I allowed them to get a reading and I got a bill for $4,500.00 stating that I had not had a correct reading since 2008. I called to state that made no sense since the letter stated I needed 2-3 years to go by. I was also told that they were unaware of the conversion from oil to gas. How is that possible?

Then, I was told they would investigate the bill. Then 2 months later, I received a letter stating their readings were correct. I had numerous discussions with them after that because they wanted 75% down and then would allow me to make payments. Just recently, I have received another estimated bill, and when I called, the supervisor could not explain why when they could read the meter from outside my home now. Once they did receive the bill, the month was over $600.00. I have not had the heat above 68 degrees. This company is a monopoly and I wish I had other options. The people who work there are rude and do not care about the situation they have put me in.

I stayed for the whole month of August and September in Brooklyn, NY. The place that I have service is in Linden, NJ; they were charging me for $129.00 for August and $128 for September. I was staying in Brooklyn, attending to business, and staying with my girlfriend. When I checked online I couldn't believe the amount of the bill. The only thing that was on was my refrigerator and a 27-watt energy saving bulb. I spoke to their un-caring billing dept. They said that the meter as read and that the charge was accurate. My average bill is around $60. In the summer it's around $129.00, but that is with 2 air conditioners going. But that was not the case, for I was not even there. I will now have to take everything out of my refrigerator and relocate for the month of March because PSE&G are continuing to bill me in a brutal fashion. I am going to be shutting down my meter from the breaker to see what kind of result I will receive. I am looking to join any class action lawsuit pertaining to wrongful billing and am pursuing the money that has been robbed from me. This is criminal.

I have a problem with this company everywhere. I used to live in Cherry Hill, NJ with 2 other roommates splitting everything down the middle and we still had problems with PSE&G. This company is ridiculous. With me and 2 other people splitting the cost of living, we always received letters from PSE&G stating our services will be shut off if payment is not made--when we always made payments!

I am currently a resident in Edgewater Park Burlington County and running into the same problems. Mind you, I just moved here a year ago. Prior to this address, I moved to another location in Cherry Hill and our electric and gas service was through Energy Management System which is very reasonable. I had 2 bedrooms and the highest that I have seen my bill in the summer was $175!

I am now in a 1 bedroom apartment, and mostly never home because I work from 8 am - 5 pm Monday - Friday. Last summer, my electric and gas was about $175 - $190 every month which made no sense compared to when I was living in Cherry Hill under EMS. By October 2011, I called customer service which they are very rude and seem like they don't care about your gas and electric bills being so high.

I spoke to their management and said that this makes no sense. I am in a 1 bedroom and my bills are sky high. I am a full time worker and a student, so how are my bills high? I requested my meter to be read as soon as possible. They told me not to pay on my account until the results come in; they will put my account on hold until then.

It is now February 2012 and my bill is $1,500. Supposedly, if I don't pay that by March 1, 2012, my services will be shut off. I am sick and tired of PSE&G. I called and spoke to a customer service rep and was put on hold numerous times. I asked if my results were already in and I was told they were not.

I demanded a supervisor. I said, "In the meantime, you're telling me to hold off on my account, yet, you are still charging me!" I said, "It makes no sense as to why it's taking this long for a meter to be read. But your company is so quick to give a shut off notice on March 1, and technically, it's still the winter time! She kept saying, "I'm sorry, I will take your cell number down and as soon as my supervisor speaks to the supervisor in the meter department, I will call you as soon as possible." I said, "In the meantime, what do you suggest for my account?"

She reviewed it and said, "You have to pay the full balance by March 1." I said, "This is really ridiculous. There is no way I will have that kind of money by March 1. I even asked to pay half and she denied me by saying that it has to be paid in full. I told her, "It is your company's error as to why I still don't have a meter reading result but you're expecting me to pay $1,500 by 3/1/2012. Of course, you would suggest that because you work for PSE&G. This company is high on cost for electric and gas. I am very disappointed with this company. I worry when I move next year. Will my gas and electric come from PSE&G?

I received a bill from PSE&G for the month of December, that was over $1,600.00. This was an actual reading, and not an estimated bill. The bill was over 4 times my average bill usage. I have lived in the same house for 25 years, and have also kept every PSE&G bill since. I went back, and reviewed every bill from the month of December, and this bill was indeed over 4 times my average bill. This month's usage should have actually been less than an average bill, because there was no one home for two weeks out of the month of December. Everything was completely off. We actually shut all the power off from the electric panel. I contacted PSE&G, and they did an "investigation". They replaced my over 45 year old meter, and had the old meter tested. Of course they concluded that the meter was working properly, and from PSE&G's standpoint, the usage recorded was correct. First of all, how do I even know that this meter was tested, and second, what test could they have actually performed, that could possibly tell them if this meter had a malfunction in the past.

Since my November bill was estimated, a malfunction even for a second, could have happened anywhere between October and December. Of course, PSE&G responded by saying it was unlikely for the meter to malfunction. However, they completely dismissed the fact that it was equally unlikely for my usage to be so much. I'm not a professional in meters, but common sense will tell you that a malfunction in one number on that meter could record a false reading, that can cost hundreds of extra dollars . I don't believe it would be impossible for a meter to malfunction exponentially, because of the fact that the meter was over 45 years old. I contacted the BBB, but they were of no help at all, and just wasted even more of my time.They just replied by giving me the same response they received from PSE&G. PSE&G told the BBB that the meter was working properly, and the BBB then told me. That was a lot of help!

At this point, PSE&G said they would continue the investigation, which now makes absolutely no sense, since that meter is not even there any more. What they are going to investigate now is beyond me. So now, my choice is to pay the bill, or move. How could this monopoly even be legal? I don't know what else to do. Is there any possible help you can give me?

On January 19, PSE&G workmen confronted me when I was leaving my house to go to work at 7:15 in the morning. They asked if someone would be home during the day as they wanted to turn off the gas around 11 am. I told them yes, one of my sons would be there. When I came home that evening there was a big hole in my front lawn, which I had re-sodded myself only 2 summers ago. I went to work the next morning, Friday, 1/20, and when I came home that evening the whole had been covered but it was dark and I didn't get a real picture of the final outcome. It snowed the next morning and it wasn't until Sunday when the snow had melted that I saw what had been done. My lawn was destroyed. The hole they dug was filled but with all sorts of rubble, pieces of stone, brick, roots, etc.

I have been calling PSE&G with no success of getting a person on the phone to talk to for 2 weeks. I went on their website and wrote up a customer complaint, which has not been acknowledged or responded to. Finally, on Tuesday, 2/7, after several different calls, being switched to their construction department and waiting on hold for over 22 minutes I got a live person to talk to. His name was Mr. ** and he promised that someone would be in touch with me in a day or 2 but guess what? No one has! He said they would repair the lawn in the spring, which is fine by me but I need to hear from someone. I am at my wits end and don't know what to do next.

I am in receipt of your letter dated January 24, 2012, however postmarked February 2nd and received on February 3rd. I find your investigation should be reconsidered as your rotted pole caused this damage to my home. Please have PSEG's work records pulled for replacing the pole. I started calling in October regarding this issue; Fort Lee Police Department also called please have your telephone calls recordings requested as I know what I stated during the 15 to 20 telephone calls that I personally made. I specifically stated the rotted pole was pulling the siding off my house! How can your office state this was weather related. This was a direct result of the lack of maintenance on PSEG's behalf.

I have forwarded pictures and an estimate for the damages your rotted pole made to my home. I have made every effort to resolve this matter reasonably and your office is just going to deny taking responsibility. I find your company's position appalling and the lack of disregard to my property. I am requesting that a Supervisor in your Department review my claim as you can't blame the weather when it was your rotted pole #** FTL. I know for a fact your office replaced the rotted pole however I have pictures showing the extent of the damage. This response has taken another 21 days for another response from your office.

I have spent a lot of time calling in this rotted pole and still spending time on this as a result of your office's lack of handling this claim! I would like to speak with a Supervisor ASAP please call 201-385-2818.

When I very first applied for PSE&G on Jan 2008, I was naive to what I was getting myself into. I had just received my voucher for section 8 in Manville, NJ after years of instability. I also was 6 months pregnant at the time. It was a relief to know now I have a chance to give my baby a manageable upbringing. The PSE&G in my first apartment wasn't so bad. I wasn't there because I had a sickly pregnancy which enabled me to do for myself.

The issue occurred on Jan 2009 when I move to my second apartment. I was living there for only one year and my PSE&G bill was over $3,000.00. I moved Jan 2010 because I couldn't afford the gas bill. So I moved again to where I reside now. After living there for about a year or more, I never receive a bill from PSE&G and I did change over the service to the new address. When they finally turn my service off, my PSE&G bill was about $8,000.00. That's when I hit rock bottom at the wrong time at that. I had just got custody of my nephew and he had a serious dysfunction case pending. I offer them all I had which wasn't much compared to $8,000.00. I tired finding other sources to help me pay my PSE&G bill but I was denied. It had been months living from house to house and in the dark with a 1 and 2 year old. I didn't know what to do.

I finally filed for bankruptcy until I realize that was not what I wanted to do. But by that time, my PSE&G had issue me out a new account and restored the service. I know that my old account will catch up with me very soon and I don't know what I'm going to do. Please help me, I need someone to investigate my account, meters, boiler, PSE&G and their mistakes and whatever else there is to look for. I'm afraid that my gas and electric will go off in the winter. Please help, its tax season. I didn't make much but I have at least a $1,000.00 and willing to make a payment arrangement. I seriously want an attorney to call me about this complaint as soon as possible. Thank You.

My small business has been in business since March 2011 and doing business with PSE&G since then. Every month I have paid my bill on time with no fuss. All of a sudden in October I received a bill for ten times my usual amount. Since that time I have called and spoken with customer service representatives and managers upwards of ten times, all telling me different things with different solutions none of which have lowered my bill. My last two bills have been the low amount I am used to paying with no explanation for why my previous bill was ten times higher (my electricity usage has been consistent since the beginning). At this point I have no choice but to pay this bill lest my electricity be shut off.

After being a loyal customer for over 13 years, and never being shut off, PSE&G adds a deposit to my bill, in the amount of $314. I am currently behind on my bill, but I am just back to work after being unemployed. If I don't pay the $314, they will shut me off on Feb 7th. I am amazed at the strong arm tactics PSE&G uses. Their customer service people are not the friendliest people. Maybe they should outsource that portion to another country.

A high-voltage power line belonging to PSE&G broke and fell on my property, doing $695 worth of damage. I filed a claim, but all I received was a letter saying the repair was my responsibility. I don't see how they can get away with not paying something that was clearly their fault, either due to lack of maintenance or faulty equipment. I even wrote the CEO to ask him to intervene. He did not even respond.

I'm disabled with MS and two small children. My bills & light don't add up. The bill is extremely high for 1 bedroom. I can't control my breaker and they won't come out and look.

My daughter lives in Newark, NJ and she is a single parent working at a minimal job and trying to support herself and her daughter. PSE&G refuses to come into the building to read the meter right and estimates her bill each month and as a result, her bill is now $1,600. She has asked and asked PSE&G to take the right reading and let the landlord know when they will be there but they will not. Now they want to shut her off on March 15th. She does not have this amount of money nor do I to help her because I am on social security only. Please help!

I have a worry-free contract on 3 of my appliances (washing machine, dryer and dishwasher) through PSE&G. A while back, I had an issue with the washing machine, it stopped draining properly. I called PSE&G, and scheduled a service visit. I was sent an incompetent, incoherent young man, who spent all of 5 minutes in my home, and told me that the motor was bad, and I needed a new motor. He told me my contract didn't cover the motor, and only covered very minor repairs like belts, etc. He stated that buying a new machine would be a cheaper option, than repairing the motor.

Now, I have purchased a new washing machine based on this information. I removed the washing machine from my service plan (since it is brand new, and covered under a manufacturer's warranty), and placed my gas stove on the plan instead. When I made the contract change, I finally received in the mail a worry-free booklet called terms and conditions. I never received one of these, when I initially started the program.

I needed to schedule a visit for my dishwasher, and while reading what is covered and not covered in the booklet, I now find that my washing machine motor was covered, and that the service person lied to me, and was indeed totally incompetent. I find that when calling in about this issue, I am met with deflection, arrogance, unwillingness to listen to consumer's concerns, etc. I think PSE&G is fully aware that they sell these plans with no intention of ever repairing anything, no matter what it says they cover or not. You can't contest it. They say it is up to the service person sent out to determine, and if he's a idiot, then you are **.

I've been having shady thoughts about PSE&G in the last several years, anyhow, they are handling bills and determining usage. I think this corporation needs one big government investigation and shake-down, as I believe they are pulling from the poor, big time. And now, after what I've just witnessed on the phone, talking to several customer service people and several supervisors, I'm convinced of it. There are big, big, big ,cover ups going on here. Do something about it.

I should have had my washing machine repaired by the contract I was paying for, and should not have had to pay to buy a new washing machine. Next week, I have scheduled two service visits for my stove and dishwasher. I know what is wrong with them, and I know (per the contract booklet) that these problems are covered by my contract. If I witness the same kind of devious deflection and runaround, I'm prepared to do a whole lot more than just post and whine here.

I have had an issue with PSE& since Oct. 2010. When I was shut off for non-payment, I was advised at that time that I hadn't paid my bill during the entire year. I contacted PSE&G, they had the wrong information in the system, and the situation was supposed to be corrected. Within a week's time I received 2 bills; one for a regular payment and another well over $5,000. I was in shock.

I contacted board of Public Utilities. I am still in the process of having my bill corrected, I was accused of not paying, yet I provided them all necessary documents that state otherwise. My electric has been shut off several times for non-payment, which was after they received my documentation stating otherwise. I have written everyone at the BPU to assist me. Again, this is still ongoing. PSE&G will turn your payments made by check into an electronic withdrawal and never sending your canceled check back to your bank. The only thing that shows up on your bank statement is Ac-Pseg Ca-Arc-ck0000000000000189. It states that PSE&G received the money, yet PSE&G advised me that they needed to do the research to see where my money went. The balance still shows up on my bill, which appears as if I have a high balance, in which I do not.

I was forced by PSE&G to pay $700, as if I had never made a payment in order to have my power restored, and I was advised by the BPU that the refrigerated medicine that I needed to take would simply have to be placed in an ice bucket. I was just shocked. I am still waiting on my credits. My bill still reflects a balance that I do not owe and the BPU is still coming across as if I did something wrong. I recently asked them if all the people who have suffered at the hands of PSE&G filed a class action lawsuit what would they do!

I paid my overdue bill and was supposed to get my gas/heat restored by midnight tonight. I called customer service at 11:00. They told me that it wouldn't be turned on until tomorrow, 12/29/11 after they told me on 12/27/11 that it would be turned on that night by midnight. When I called this evening, the supervisor for customer service apologized and told me that my order was sitting in the system and no one "caught up on it" and that it was a glitch in the system. She went on to say that she would "freeze" the orders and have mine restored first thing tomorrow morning, 12/29/11. Now, the temperature inside my house is 35 degrees. The heat has been out since December 20th. Is there an attorney out there that would like to take on my case?

PSEG has been told repeatedly not to send estimated bills. I was hit with a major actual bill in September for over $500 which comprised of estimates since March 2011. It put me in a huge financial hole. I switched provider to Viridian in March. I believe they are doing this on purpose as I am still getting estimated bills. They have access and was provided a key in order to enter the premises. There is no reason to give estimated bills. I was advised that if my bill goes past due over 60 days, I would lose Viridian and would revert back to PSEG and would not be able to reactivate the account with Viridian. I paid $148 in November (which I received an estimated bill and I only paid what I believed would be the right amount based on the actual bill I received in October). The rest is disputed until an actual bill is made.

They estimated my meter reading in November to be 44096 and on December 9 to be 44631. As of today, December 27, my meter reading is actually 44116, nowhere near their "estimated amount". I am extremely upset that I am being overcharged and then harassed with huge bills when they decide to do an actual reading. They even had the nerve to tell me to give them the reading over the phone. I refuse to do their job for them. There is no reason why their personnel cannot do their job and read the meter. They told me that they could set up an appointment to come out and read the meter and that I should be here. I don't see a reason why when they have the key.

I am not going to miss a day of work for them. They are just being lazy and making it difficult for me when they know they are wrong. I have spoken to PSEG on numerous occasions about this and have been ignored and harassed. This is just a ploy to get Viridian out of the picture and force me back to PSEG. This should not be permitted. Please help me to rectify this problem. I don't even know how much I truly owe and do not have the means to be throwing money towards inflated bills. I am the sole provider in my home and their $500 plus bill has created a major hole financially for me that I am still struggling to get out of. I paid the bill in one lump sum. They even had the nerve to call me to collect on this balance which they had just billed me and I had not received the bill until two days later. PSEG should be sued.

I too had my power turned off due to a misunderstanding and we promptly paid the past due amount. We were promised the power would be restored by midnight tonight and it was not. I am sitting in IHOP typing this and I am not happy. PSEG has ruined my week and Christmas. We paid what we needed and the customer service was terrible.

I am a teacher with an outstanding credit rating who has lived in Hoboken, NJ for over 7 years. I signed up for the electronic bill pay with PSEG, but with all my student loans and other bills, I did not remember to check my electronic account. Without any notice except for the electronic bills that I did not check, in the middle of winter, without a courtesy call or any notification aside from the electronic bill, my electricity was cut off. Payment was never an issue. I had the money to pay my bills and it was my mistake that I did not check the electronic bill, but to have no other notification, no other reminders, no nothing, I think it is unbelievably irresponsible for the company to act this way.

Any other service for which customers have a choice in companies, when there's any competition, this is not an issue. If I ever miss a phone payment, credit card payment, a cable bill payment, any other type of service, the company has always called me and I immediately paid my bill. Again, I repeat, I have a great credit rating. The few times when I missed a payment for anything, I paid as soon as I was notified.

My opinion of the company is an extremely low one. Our services were turned off, about 3 weeks ago without warning. When I called in, I waited on hold for over an hour, before I spoke to a human being. I asked why I was shut off, and why I was not notified of the shut off by phone, or mail. It turns out, all of the bills, and anything else they sent to me where mailed to an address I hadn't lived in for over 3 years! When I realized what had happened, I asked how much I needed to pay to get it turned on. I paid it, and was told someone would be at my home by midnight that evening.

Nobody showed up, and every hour we called, we got the same song and dance. Someone is coming, but we can not give you a time. I stayed home from work the following day, and the same thing happened. Someone is coming, but nobody did. We called the corporate office the following morning. I lost 2 days pay, a fridge full of food, and they were also told my son has asthma, and uses a nebulizer, but that is not the end! Now, about a week later, I received in the mail, a check from them. The money I paid to have the service turned back on. They had sent the payment to the wrong account! I called again, and asked why they continued to mess up my account. The man I spoke to was not so nice, as were most of the employees I spoke to there. He told me I had to resubmit the payment. Anything and everything I requested from them could not be taken care of.

When PSE&G acts on a shut-off notice, the time it takes to turn the service back on after payment is unreasonable. They have until midnight, even if you paid early. Power is a necessity, and many things like people's livelihood and health become an issue without it. If someone doesn't pay their bill, it is either because they can't afford it, and need help, or an oversight, and it was a mistake. I feel the BPU gives them too much power, and this leaves the consumers at their mercy too often. Someone should do something about it.

We still have no power even after payment was made 7 hours ago. This also affects our heating system, hot water, all the refrigerated items, and one of my pets that needs heat, because it is a tropical bird, and I can't really bring him out of the house, because its too cold to take him elsewhere. There is also a power outage in the area now, so me having power is not even important to them at all. I called, and that's pretty much what I was told. I get bumped.

I had an overdue bill due to a banking error. Without prior warning, they shut off my power. I called at noon on a Monday and promptly offered full payment in the exact amount. PSE&G wanted as well as the method they preferred without any complaint or excuse. They accepted this payment and I requested that they try to prioritize my reconnection because health issues were involved. They stated they could not give me an exact time, but that my power would be restored that day. I called again at 5pm and asked what was happening and they assured me that work crews were in my area and it should not take long and took my phone number again.

I called them again at 8pm and they said that the phone number was not placed on the work order but would be now and should be completed by the end of the business day if not sooner. I asked what time the work order was placed and they put me on hold, then came back to tell me that the information was never recorded. I called again at 11pm and spoke with a very rude woman who did not let me speak at all. I reminded her that there was a health issue involved and that it was illegal to give a false impression of timely service restoration when health issues were involved.

She immediately told me they did not have to talk about that, that they had a disclaimer that covered them on liability and that for any further discussion on the issue I would have to speak to their legal department which she assured me has no problem handling claims of this type. I still have no power, my food & medication are going bad in the refrigerator and PSE&G seems to be trying to teach me a lesson in obedience. I can't imagine a court system that would allow this type of behavior from a utility that people's lives rest upon. Shame on PSE&G, shame on the legal system that allows this.

The storm of October 29th 2011 has taken out our light via a branch that was entangled in the cables and ripped out our meter along with cables from the side of our house. We have been without light for over a week now and we have contacted PSE&G numerous times.

We are freezing and need help. Please help us. We are suffering in this house. They have told the landlord several times that they will fix it and never do. The transformer on the street is broken. The cables to the house are repaired. Last time that I saw a PSE&G guy was Wednesday. It's Saturday and still nothing! Please help us. We have no light or heat for a week now!

Our power cable was destroyed in a storm on 10/29/2011. We called PSEG every day, and every day, we heard the same: "The power will be restored before midnight on..." They only restored power on 11/05, after very unpleasant conversations with customer service and finally, some manager. Extremely poor service when you really need it.

Storm of 10/29/2011 caused us to loose power. As soon as we lost power we called PSE&G. We were told that they would be out to us on Wednesday Nov 3rd, that never happened. We called back on Nov 3rd & they kept telling us that they would be out to us on Nov 3rd right up until midnight. Well, it never happened and now we're told that the date was changed to Friday Nov 5th & that we're secondary, meaning the last to get power back.

Why did they keep telling us we'd get power back on Wed Nov 3rd and not only that the other side of my town was out for a short time on Saturday but that side of town was back up and running in no time, but PSE&G never came to my house which is on the other side of town. I don't get it! We're being put off because I'm the only house without power. I pay my bill on time & never complain about it and the one time I needed them, they did not respond in a timely fashion. Not fair, poor service. For a company that big, you'd think someone could get to 1 lone house and put the line back on the pole. If I knew in advance that they were not coming out until Friday, I would have contacted an electrician early on to have them come out & put the wire back on the pole. Poor Service and we're at their mercy in this day and age. It's unbelievable. The least they could have done was be honest and let us know that they were not certain when they could get to us.

My parents are experiencing extreme financial hardship. My dad is a disabled ill senior citizen with a serious heart condition, and my mom has very little income. They have been trying to get on a payment plan with PSE&G (Central Jersey Light and Power), but the electric company won't cooperate. My parents don't have the money to pay in full. They lost any money they had to medical bills. The electric bills are out of control and the charges exaggerated. Even hospitals offer payment plans.

My dad's doctor filled out and signed a life-sustaining equipment certification for my dad who needs heart equipment that's run by electricity, yet the power company shut down my parents' electricity anyway. They did not honor the doctor's order, and now, they have no electricity, water, or heat. They are suffering physically and emotionally, and when I tried to call the power company on their behalf, the PSE&G managers/operators were rude, extremely insensitive, and abusive towards me.

I had enough! This is totally inhumane and needs to be exposed on the news. What can my poor parents do? They will freeze to death. Is this what America has come to? Treating its citizens like trash? Who is responsible for fixing this? Is the last resort legal action? Can someone provide me with some guidance? I have read so many consumer complaints on here. Why are authorities letting this monopoly control and kill people? This can't be legal!

On 8/2010, the electrical meter was blinking. On 9/2010, PSEG came and replaced the meter. After that on 10/2010, my bill came to $13.706. I call PSEG and i said this is not all right. Something is wrong. I will not pay $13,706. They came and shut my power off on 10/2010. From that date, I'm using a generator and I received a bill for $1000 every month without having service.

On 8/2011, I called PSEG asking why I have a bill of $1000.00 a month without having a service and they said, "No, you have a service." I said, "No, they cut the service from the pole." They said there will be investigation. Ten days later, they came and took the meter. On 10/17/2011, I received all statements from 10/2010 to 10/2011. They gave me credit for the $13,706 and my new balance is $1,512.

Okay. When I went to PSEG walking office, I asked how much do I have to pay to reconnect the service and they said $400.00. Okay. I paid $400 and they said they will come to turn the power back on this afternoon. I was waiting to 9 o'clock and I called to find out why they are late. They said the job work order is out and will be there. They are working until midnight.

The next day at about 10:30, I called PSEG customer service asking why they are not here yet. They told me there is no work order to restore the service and I should go to local office to find out why and i did. In this office, they told me not to worry and gave some time and they will be there. I was waiting all day and all night. Nothing. The next day, I went to the same office and they told me the PSEG customer service add the $13,706 back on to my account and the new balance is $15,218 and nobody knows why. I don't know what to do.

Pseg disconnected our gas and electric because we couldn't pay our whole bill. We were only paying half of the bill, so we paid it in full right away. I called Pseg customer service, and they said that service will be back on before midnight. They kept us waiting for 20 hours, with no power and no gas. The next day, at 8am, I called them again. They said a technician will come to turn service on again, but nobody showed up. We don't know when they will come back. I hate Pseg. I will switch to another public service as soon as possible.

PSEG came into my home and stripped the dishwasher door while removing it and I was told they were ordering parts to fix it. It's been over a month and I have had over 20 phone calls to numerous customer service people who have all lied and said they would look into this and let us know when the part would be in. I have been calling for weeks and found out today no part was ordered and the supervisor keeps disconnecting me. When I begged, I finally got to talk to him. All I want is the dishwasher which they damaged to be fixed. They will not give me any answers other then than, "Supervisor is working on it." Please help me in resolving this somehow. Thanks. They also repaired my refrigerator which leaked and caused water damage to my cabinets and wood flooring. I complained this to Tony *** who told me to file a claim.

PSEG charged me a deposit for almost 400 dollars. They are unbelievable and they charge people with whatever they want. They are a monopoly.

Every other month for the past 10 months, my gas bill has been well over $100. While in the past several years it is normally less than $30. I am doing nothing different. The gas bill is for my cooking stove only and I do not cook regularly, only boil water each morning for tea. I have called multiple times for bilking inquiry and was told to go down to my meter and read them the numbers after which I am told I must pay the large amount and they will have someone check next cycle. This is unfair to continue to be forced to pay incorrect usage for $100 plus amounts for boiling water for a cup of tea each morning.

I have been a customer with PSE&G for several years, but I have been paying way too much money each year. I really do not know what to do at this point. I have been having a hard time this past 2 years. I was injured at work and I had back surgery. The only income I was having was worker's compensation. Now, I am collecting unemployment and I have no money. PSE&G turned off my power a few weeks ago and I have no money to pay. Well, I do not have $1,000 to pay, that is what they are asking for. I asked for some type of help, but they denied everything. I have 3 small children and they didn't even care. As a costumer and parent of small children, I need to have electricity and I will pay my bill. I just needed some time and payment plans. I think they are taking advantage that they are the only company here. They are too cruel to some people. They are also charging too much money. I really hope that someone really changes all this someday.

I had been on an equal payment plan with PSEG for years, approximately 30 years. Up until last year when I was unemployed for the months of July and August, I did not question my bill. Money was tight, so I began to monitor my bills. My equal payment plan was $330/month. My usage was only $179/month. I checked my online bill from over the past bill and found that this had been going on for 9 out of 12 months.

My oil heater no longer works. It has not worked in 6 years and needs replacement, but with the recession, I have not had any money to replace it. I am not eligible for loans or grants since I am in bankruptcy to keep the roof over our head. My daughter and I have been using electric space heaters in the winter. I had been giving PSEG sometimes $600 or $800 a month. When I tallied up my payment to PSEG, all equaled to $9,000 for 1 year. I only used $6,000 electrical and had no gas service at home.

I called and emailed PSEG. The only thing I got was an Excel spreadsheet with the same figures of my bill that I downloaded. PSEG cut off my electric on October 2010 and demanded payment of $600 more to get it turned on. I only bring home $30,000. In addition, I had to pay $411 plus regular Equal Pay Plan of $711/month. I demanded that I be taken off the Equal Pay Plan and PSEG never reconciled my bill every 6 months with this Equal Pay Plan as they say they would while pushing this program. I had been paying my true usage of $179/month with a $1,600 balance and growing from the over payment they refuse to reimburse.

I came home 3 nights ago to 1/2 my electric in my house off. I thought it was a fuse. When I checked, I thought I had to call an electrician. I paid the first electrician $196 to diagnose the problem. I was told that this was an immediate fire hazard and must be fixed. As printed on the estimate, the repairs would $4,800! He needed the money upfront, and he would file the insurance paperwork with my homeowners and I would get the money back as an insurance claim. I didn't have that kind of money, so I got a second electrician who told me the electric was only coming in 1/2 of the house and showed me with a tester and the problem was out on the pole and was PSEG's responsibility to fix. My main breaker box was fine.

I called PSEG who stated that they shut off my electric 1/2 way due to non-payment of an overdue balance which is now $2,084.38.

I have a landlord who is delinquent on his mortgage and his bills. He has a $4,400 balance owed to PSE&G, and I pay him for electricity. I have a separate meter for gas, and a credit with PSE&G due to overpayment. At one point, they over billed with a $600 charge, and only after six months of excuses, I received a $350 refund. I spoke to PSE&G concerning the landlord and was told that my power would not be shut off. My PSE&G Account Number is **, the landlord is Van **, and his PSE&G Account Number is **. I am aware that it is illegal for separate rental units to be on the same meter, as is the case here. This was also explained to PSE&G.

I have been fighting for a new electricity meter for 2 years. I had to call the Board of Utilities and complain. PSEG told me that I had to pay and have an electrician to take care of the problem. My husband and I saw the news and the news claims that PSEG had a problem that their meters were faulty. I finally received a new meter, but they needed to do an investigation of the meter. Well, they forgot and tossed the meter and I was told that it is what it is. I received a letter on Saturday stating that they owe us $560.00 credit. I still have a problem because this can not be for 2 years and my warranty contract was eliminated from my bill because they felt we were still behind our payments. I am never home, I work 2 jobs . I have to pay for a repair now due to the fact that when they came to turn the pilots back on, they almost blew my boiler. I feel they owe me lot more that $560.00 for 2 years. To make matters worse, they came today to disconnect my utilities. Thank God my husband was home and showed them the letter that they owe me money. I need someone to look at my whole account for 2 years.

My name is Lafah **. I am a compliance officer with the United States Department of Labor/OFCCP. I am writing because I have a dilemma.

On June 24 2011, I filed an application with AHA, an agency that help individuals and families who are seeking temporary relief in paying their electric bills. AHA is an authorized NJ Shares Intake site, assisting those with moderate household incomes by providing a one-time hardship assistance payment per calendar year. AHA also administers a Low Income Home Energy Assistance Program (LIHEAP), which assists low-income households, particularly those with the lowest incomes that pay a high portion of household income for home energy, primarily in meeting their one-time or monthly home energy needs, depending on household eligibility.

AHA sent me an email on August 8, 2011 stating my file is complete and ready to be proposed to the utility company (PSEG). This process usually takes about 3-5 business days and to make sure my services remain on in order to receive the grant.

On July 11, 2011, my services were shut due to non payment. I called PSEG collection agency the same day and made a payment for 174.95 and set up a payment plan for PSEG to turn on the service. My payment was processed and an African-American male came to my apartment and turned on my electric.

On August 15, 2011, I received a phone call from Tamiko ** case worker processor (True Utility Program Ph: 732-982-8710) stating that her supervisor on August 30, 2011 attempted to pay my balance of $734.14; however, an individual from PSEG stated that my services were off as of July 11, 2011. She also made me aware to receive a grant my services must remain on.

On August 16, 2011 I spoke to a representative from PSEG who informed me that my services are off. She explained that whoever turn on the power on July 11, 2011 never updated the account. She also went ahead and updated the account.

Due to the lack of care in customer service and administrative error, my services may be shut off on August 31, 2011 and could face severe financial hardship. PSEG has failed to ensure its obligation in accordance to NJBPU regulations. The administrative error caused by PSEG confirmed that managers and customer services employees are not implementing the procedures efficiently, as well as the company's compliance with its Federal Rules of Civil Procedure and Title 18 Section 241-242.

I command my utilities be restored immediately and redemption compensation of 734.14 USD paid to account number **.

I'm a senior advocate and I am helping a senior with her PSE&G bill. To make a long story short, her husband had cancer, and she has medical conditions. PSE&G allowed the bill to reach over $10,000 and now they have turned everyone off. What I don't understand is how PSE&G allowed this bill to get this high before taking any actions. No suitable solution has been offered for this senior to correct this issue and she has no lights or gas. This is unconstitutional. PSE&G needs to change their policy, not to allow this to happen. I'm doing my best to help this senior out.

We moved out of our home at ** in May 2011 so we weren't using the gas or the electric from then until we sold the house on August 18th. Our June bill was $82.53, our July bill was $51.58, and our August bill was $49.83 (which was until August 8th). I called to cancel affective August 18th and asked them to send me a final bill which should only add 10 more days to the bill. My final bill was $201.74. When I called about it, they told me that they did an estimate reading on the meter (not an actual). So, nobody came to do a final reading. They told me I had to pay for it. I told them that I won't pay until they adjusted it. It would go against my credit. The public service is trying to rip me off. Can you please help me?

My account number is **.

Bob **

PSE&G disconnected my 67 years old mother's electricity by mistake around 11am. After my first call, they told me that the account is current and maybe it was a problem related to the building. I called the superintendent and he told me they came earlier to disconnect services for apt #11, my mom lives at apt #5. He asked me to reset the fuse button and still it didn't work. I called the superintendent back around 3pm and asked him to go check the meter and he found out that my mom's meter was disconnected and apt #11 was still running.

I immediately called back PSE&G and explained the situation. They told me they will have somebody come over and restore the electricity as soon as possible. 6pm came and nothing. I called back and I talked to a representative who got upset after I presented my complaints and she hung up on me. I called back around 8pm and they said someone will show up before midnight. I called back around 9pm and this time, they said before 1am somebody should be there. 10pm came and still nothing. I called back and they said I should expect the technician before midnight, but in any case, they work around the clock in emergency cases. It is 10:40pm and no sign of anybody. I guess they won't show up until tomorrow.

I entered into the equal payment plan over a year ago. This works by having your account evaluated every six months and then either raising or lowering your fixed monthly amount accordingly. For over a year, there was NO evaluation to my account and suddenly a $1000 bill that was due immediately. When I spoke to a representative, he noticed that my account was behind as of December 2010/January 2011 and said if he was doing the evaluation he would have raised me about 60$ per month.

He had no explanation as to why this was not done. There is NO way I used over $1000 of electricity in 4 to 5 months. My entire usage for 2010 was 1000kw LESS in 2010. I have NO new appliances, I'm out of the house 10+ hours a day, have fluorescent bulbs in all fixtures, and don't use heat to sleep in the winter. There is NO way this is possible! I DARE someone with a little political power to step in. No one cares until it's time to vote.

PSE&G needs to shut down. Their unfair billing practice on the public is outrageous. And I will file a complaint with the state attorney general to look into their egregious billing practices.

My elderly mother lives on her own and PSE&G shut off her utilities not once, but twice. According to them, she did not pay her bill. She was supposed to get social aide, which she did one year. But then the next year, they did not let her know that she was supposed to reapply. This is an elderly Alzheimer's patient! She was in the dark, in the winter, very cold for 3 days. When I tried to call them to ask for assistance, I received attitude since my mother owed all of this money to them. I tried to change her electricity and gas with another company, but PSE&G now sent my mother's bill with some bogus tariff for over 500$! How can an old lady pay such crazy prices on a fixed income?! So now, she can't eat for the month because if she doesn't pay, these jerks will just cut off her utilities again. I hate PSE&G!

This is only the credit and collection agency's number for PSEG. The BPU is supposed to oversee PSEG and other regulated utility companies to follow the law. Three times in the last year, PSEG has shut me off for non payment even though I'm disabled and the state pays $102.70 towards my bill.

For a year I thought I was getting my electric stolen but my last bill showed they are adding on installment payments to the balance. This is proof of fraud, price gouging/fixing on the backs of the poor, taking corporate welfare, price fixing/gouging. I ordered dups of my bills for two years but only got them going back to 8/2010. I discovered $713 over that span in just adding a monthly installment, already part of the balance TO the balance.

It doesn't end there. They keep making up security deposits and applying payments to that and $0 to the bill, charging for supply (which is electric used), even more for 'delivery', nobody drives it out in a car. Fees for dis/reconnection based on false number (false accounting, a regulated industry, and pilfering the poor, who, they figure, doesn't know any better) are very serious. It's like a hospital committing Medicare fraud on a large scale.

I have the proof now, should be enough to go to the newspaper with a gutsy story for a reporter. But with millions and billions of dollars going into the shareholders stock price with state money and extortion from consumers at the same time. This might be the only chance I have in my life to make a difference, for the poor, I feel I have to do it. I just hope I'm not putting myself or anyone else in danger.

Hi, my name is Latia and I am a mother of four, who resides in Beverly, New Jersey. In August of 2010, I moved into a two bedroom apartment, with an existing balance of $300 from my previous apartment. In September, I received my first bill, an astonishing bill I might add for $1600. Of course, I was not going to pay a $1600 bill for one month for an apartment. I went to my local PSE&G office; they agreed that something was a mock, and I was told that they were going to investigate. A year went by before someone actually came out. The investigator said everything was fine with my meter, and a bill of about $4000 was issued to me, which had to be paid right away to avoid service interruption.

The power supplied by PSE&G has been out since 7:30 of July 22, 2011. It was closing in on a full day, and the company has only offered automated assistance, of which it continues to update extending the extended time a couple of hours. Initially, the power outage was expected to last a couple of hours; the company revised its statement at least five times, without offering a reason of the power failure. My concern is if PSE&G know how, or is capable of handling the situation.

Every single summer, we have the same problem, all the houses, in S fifth st, in the block between second and third, the energy power goes off for hours, every single day, when it gets very hot. This is a very dangerous street, at this moment, no traffic light and no police officer in the area, even though, electricity has been off for more than 2 hours. Energy went off last night, never came back until 5:00 am and went off at again at 6:00am. It came back at 4:00 pm for less than 1 hour. Right now, no Electricity, temperture 95 degrees and no hopes of having electricity tonight.

On July 5, 2011, a field worker named Anthony came to my door and told me that if I did not give him a check for $2294.00, my service would be shut off. I explained to him that I did not have it and needed at least a week to try to get the money. I asked him if he could take half because I'm a teacher and I don't work the summer. I also explained that I have two special-needs children. One of my children has ectodermal dysplasia and cannot sweat and needs air conditioning. This man was not moved! I was so scared that I gave him a check. He demanded that it be dated July 6th, that he could not give me any extra time. I asked him to please give me more time so I can call PSE&G and find out why they required the entire balance.

He said that I did not honor a payment arrangement and I bounced a $300.00 check. In just a month from May 2011 to June 2011, I paid PSE&G over $1200.00. Every chance I got, I sent them a payment; yet, my bill was still $2294.00 because they decided to tack on a $650.00 deposit. The field worker did not want to hear it. He also assured me that the check would not be deposited until Friday; the check came through my account the very next day. I then called PSE&G customer service and explained the situation; and they told me that no one can force me to give them a check. I explained that I just became so scared for the health of my children. They did not care. I asked them what happens now that this $2294.00 will be returned. They told me point-blank that my service will be shut off.

So I get off the phone with PSE&G and call their customer relations BPU to see how they can help me. The man, I didn't get his name because I became hysterical at this point, began yelling and cursing at me. He asked me why "I did this **!"; that since I gave PSE&G a check, I have to honor it. It is here that I became hysterical, crying and hung up. I'm now in the process of getting letters from my children's pediatrician as proof of their condition so that I have something to try and fight the monster called PSE&G. The government needs to step in now and stop this insanity. Gas and electricity is insane, and should not cost thousands of dollars a month.

ON June 22, 2011 a fraudulent phone call was made to PSE&G to terminate services. With out any varification PSE&G terminated services. I filed a complaint with BPU and Jackie Pereira disregarded the frudulent phone call and made arrangments with me while I was under threat duress & coercion for $300.00 to reconect Services.

After reciving the finance on July 6,2011 PSE&G sent agents to my home to terminate the gas while the electric was already was previously cut from the street. I was told I wasn't entitled to the services.

4. This is Fraud, Theft By Deception, Isentity Theft and I Reserve The Right to add to this Complaint. I command my natural resources/utilities be restored immediately and redemtion compensation of 350 Thousand USD or Silver Specie.

After living in our small two bedroom house with consistent month over month electric and gas bills, all of a sudden in the months of December 2010, January and February 2011, our electric bill increased four times over the same period of the past years and then returned to normal in March.

We requested help and an investigation occurred by PSE&G. Our normal electric bill of $300/month on average went to $1200. PSE&G concluded their investigation and stated that they found nothing wrong with the increase/spike and stated that we were responsible. It is not possible or acceptable. An excess cost of about $2000 was incurred.

To make a long story short, from Nov 2010 to May 2011, PSEG says my bill accumulated to 4,000! What! And no one from PSEG can explain to us how our bill got that high. One of the service men told my wife that because we have a big house or maybe some of our radiators are not working is the reason why our bill is so high. My wife tried to work out something with PSEG. My wife explained to them that we are low income and received help from O.E.O. multiple times. They told her that they don't care and they want 3,100 down and 175 a month for 6 months on top of whatever our monthly bill is. So my electricity is shut off and we're living off a small generator that runs on gas.

During the winter months, we keep our thermostat no higher than 70 degrees F. We don't cook a lot. We use portable heaters to keep warm and we don't have a shower, only baths. Over the past 5 years, our bills has come to equal $25,000 resulting in having to file bankruptcy twice over outstanding PSEG bills. We've been fighting with them since 1999. We called the public utilities commission and they told us to call news. They don't care. Every time when we filed for bankruptcy they wanted $800 down to open up a new account. We are sick and tired of PSEG ripping us off! We are starting a petition and hopefully get enough people on board so we can start a class action law suit against the company.

My brother 18-yr old brother moved into an apartment in August 2010 and with the impression that his rent included his electricity and gas. After 9 months, he came home on a Friday at 3:30 p.m. to find out that his electricity had been shut off. He contacted his landlord and was given an account number. We went to a customer service agency, because the PPL at PSEG told us that is where we could go and of no surprise, the company closed at 4 p.m. on Fridays! Wow! It must be nice to get things done before anything else on a Friday and leave no time for anyone to come to the service agent to fix their problems until Monday! I called PSEG for him because I've dealt with many PSEG issues in the past. After 2 hours of continuous conversations with multiple customer service agents, I finally spoke with the manager of the customer service side of the company.

He fixed everything so that the service was put in my brother's name and then connected me to the payment area of the company where the 1st customer representative told me that he would have to pay $1,000.00 to restore the service. I explained the situation and requested to speak with a supervisor. Since they didn't have someone to get back to us, sometimes even for days, I called back. I spoke with the only helpful person and she was able to get him a plan were I could pay $500.00 today to restore the service and then 25% to the next bill in order to start a payment plan. As I was connecting to the payment area, I was disconnected.

I called back and spoke with an extremely ignorant girl by the name of Jenn who once again told me that he had to pay $1,000.00 to restore the service within the day! I explained to her that I had spoken with a girl 20 minutes prior, because that's how long I was on hold waiting for someone to pick up the service phone, and she rudely told me that it was my problem and said that "Oh well, I guess your service won't be re-connected!" Are you freaking kidding me? These people should be fired! There are thousands of people out of work in NJ alone who would be happy to take these ignorant **** peoples' jobs! I told her that I wanted to speak with a supervisor and she said that he would have to call me back again! ****!

So after Glenn, the supervisor called back, I explained how rude the girl who I had spoken with was and he told me that she was correct! Then I explained that I had spoken with a girl who was able to set up another situation that she put through a supervisor at the time and Glenn basically called me a liar and said that if my brother had an agreement with the landlord, it would be in the lease and laughed me off! I asked to speak with his supervisor and he said that they don't address people! What? So an ignorant customer service representative hands the phone off to her ignorant friend, the supervisor and he tells me there's no one else to speak with? Are you kidding me? It's bad enough that PSEG is a total monopoly but in a situation like this, I was ready to pay the $500.00 bill that day and the remainder in 1st month! Now, I think that we will just forge a new lease and tell PSEG and the landlord to stick it and go from there! Unreal! This kind of behavior needs to be addressed by the higher ups of the NJ government immediately! It is a total disgrace!

One day, a PSE&G crew knocked on the door and asked permission to dig up my lawn to repair their underground cables. They said that they will send landscape people to fix up the place after their repair.

A few days later, I called and asked about the lawn repair and the rep did not have any idea how that can be scheduled and she said that the underground team will call to discuss it with me. More than 10 days have passed now. Nobody called. Nobody came regarding the repair of the lawn. There is a big pile of dirt in the middle of my lawn at a time when the grass is looking the best of the year.

I went on my Credit Report and notice my score went down by almost 80 points. When I checked it said I owe a company 397. I called the agency, they said I owe PSEG 397 from 2008. I was livid because I never received a final bill from PSEG and the worst part is that I have opened 2 accounts since then. None reached out through mail to me not even through the phone. Now I have a low score on my credit and I have never had that before.

My previous apartment was **. The apartment was 2 levels, although it was a small place and an affordable housing. They gave me payment plan, but it was not reasonable and they would not lower it. I moved.

My bills were outrageous, costing over $200 up to $350.00 per month. I called many times and was always given to a smaller apartment and they transferred the balance. They charged me a deposit fee, plus the balance did not seem to go down. I finally paid it off in November 2010. My monthly PSE&G bill now is around $80.00 per month, but since I paid off the old balance, they have completely ruined my billing. They are trying to charge me hundreds of dollars again. I always paid online and my balance online will say I owe 0 (zero), but I get a bill for $300 and notice of disconnection.

I had a problem with having a $160 electricity bill one month. I was living alone in an apartment in Jersey City and my average bill was around $45 per month. I called (when they actually answer) and called and wrote letters, and they never explained this exorbitant charge. It's easy to extort money from people who are totally dependent on your services. They can get away with murder and there is nothing we can do about it. Obviously NJ politicians need to crack down on them. But they don't seem to be bothered by PSE&G's outrageous and illegal actions.

I've sent complaints to the Better Business Bureau, the state attorney general's office and the Board of Public Utilities. I was told by a meter reader that the problem is this: when PSE&G revamped their computer system in the beginning of 2009 they lost the records so since they don't know who owes what, they billed everyone who was on the "budget plan" approx $1200.00 and have been told to tell people it is for "overages not reflected in their bill"? What? They lost the records but you can prove you paid and they refuse to correct it?! We need a class action lawsuit against this monopoly. If there is an attorney out there interested in pursuing this please post it here. PSE&G is a bully and I for one will be using any other source for electric and gas that I can find. Shame on PSE&G and shame on us for accepting their cavalier, bullying ways! We need to fight back; write letters to the Better Business Bureau, the state attorney general's office and the Board of Public Utilities. The more letters they get may actually cause them to reign in this monster.

I have received my PSEG shut off notice today and the amount was outrageous. I live in a 4-bedroom house and it's just me and my daughter. We only use a space heater and I get charged almost $300 for gas, which I don't even use! We have been freezing ourselves to save money due to the effects of recession and now they are charging me this amount?! I know in the past when I had given them my electric reading, the customer service woman had said that it was a mistake, because to be able to read my meter, they have to come inside the house. This has never happened because they never come. I hope this gets taken care of.

My gas furnace is making an odor of burnt wiring or something so I called PSE&G and they said they can't get anybody out here until tomorrow because it is 1 o'clock in the afternoon on December 31, 2010. They said I could turn the furnace off and go buy some space heaters until tomorrow when they can come out between 8 and 4. I told them if anything happens to us, I'm going to make sure our family sues the ** out of PSE&G for our death. The waiting time is 10 minutes to talk to a representative. And their website sucks as they have hidden their address, **.

I moved from Goldsmith to Elizabeth Avenue in August of 2009. After not seeing my bill for a few months, I called PSE&G and they told me that they sent the bill, to be patient that I should receive it soon. After eight months of calling reps and trying to convince them to send me copy of ,bills my service was interrupted. When I called and asked to speak to a supervisor, I was told that they were sending the bills to the old address despite the fact they moved the service to the new address. I made a payment arrangement with them and requested a copy of past bills. When I saw copies of the bills for the months of April through approximately June, it shows that the electricity usage was very high compared to the other months. I requested an investigation. PSE&G came with permission of the owner, they switched the meter since then the usage lowered.

Since they changed the meter in June of 2010, I have been requesting a status of their investigation. The customer service representative tells me that they will send a message to that department and that I should wait for a letter. To date, I have yet to receive a letter. I have kept with the payment arrangement, however, due to a surgery that I have which prevented me to attend work, I was not able to keep the arrangement despite the fact that I am almost done with the arrangement. Now PSE&G who up to date have over payments in their pocket for approximately three months wants to cut off service during the winter.

Since moving into my apartment in March this year, I have been beset by problems from PSEG. Initially, they billed me a high amount considering I spend around half my time traveling and have everything switched off except the refrigerator. Despite this, I have been billed well over $100 a month. I was very concerned by this and decided to investigate myself. I found that I was paying for my next-door neighbor's apartment, the meter number on my bill corresponded to apartment 2D and was labeled as such. I am 2C. On informing PSEG, they then sent out an investigator. The investigator reported that this was in fact the case. On several calls back to PSEG, they have either said that they would give me a call back or that it was with billing to sort out and that I should just wait until the next billing cycle.

Every month without fail, the bill would come back with the wrong meter number and I would call again to the same effect. After 9 months of this ridiculous issue and mentioning the previous, no callbacks from supervisors, I was told that another investigator was going to be called out! I mentioned that it might be better if I just stop paying the bill and as predicted, the customer service stated that they would end up stopping my service despite me mentioning to them every time that the service they would be stopping would in fact be my next-door neighbor. The only thing stopping me from doing exactly that is my credit score. Overall, I blame the monopoly of PSEG and it is having a very negative effect on the people of New Jersey.

We have filed four separate work orders to have a PSE&G pole light repaired on Route 206 and Amwell Rd. The last was without ** and the confirmation number is **. The pole is numbered 40-3 and is opposite **. This light has been out for two years. As a result of their delinquency in dealing with this problem, the parking lot is dark at night and dangerous for vehicular and pedestrian traffic. In addition, it adversely effects the business in the shopping center by the decreased security and deters shoppers from entering the parking lot.

Received Place back call from PSE&G Customer Representative at 2.59pm (PSE&G customer service) questions about Worry Free Protection Plan. Customer Rep was very rude, was no able to answer my questions and finally hang up the phone on me.

A copy of a letter I sent the feedback section on PSE&G's website:

For nearly 20 years, I have enjoyed the services provided by PSE&G as a loyal customer. I usually have only great things to say about the company and the service it provides. However, on Tuesday, November 9, 2010, my service was interrupted, without warning, despite the fact that my balance was absolutely nothing. I had recently paid my bill in full. After a full day of phone tag with less-than-helpful customer service reps, I was made aware that my downstairs neighbor had not paid her bill, and in an act of total disrespect toward myself and my family, PSE&G chose to shut off the entire house's service instead of gaining entry to my neighbor's apartment in order to turn off only her service. This is outrageous. I truly hope that this is not a normal practice of the company.

Furthermore, instead of sending a technician out immediately to rectify the situation, your company gave a large time window instead of an appointment, and then had the audacity to be late to it. The technician finally arrived a little after 9:30 p.m. to restore power to my house.The bottom line is this: your company made a mistake. Mistakes happen, we're only human. However, the problem is how they chose to address it. My family and I were lied to by multiple customer reps during the day who gave misinformation, little information, or no information at all. All with a tinge of smugness that I could barely tolerate. And to top it off, no credit to my account was attempted, no monetary compensation, and no apology was made. On behalf of the young, the elderly, and the invalid who could potentially have this injustice happen to them, I am writing you. Heaven forbid they have to sit cold, hungry, waiting and waiting for a serviceman to restore heat that should never have been shut off. In conclusion, I feel a formal apology is in order, as well as a credit to my account, in addition to the assurance that this practice, whether committed as an act of negligence or former policy, shall not continue. Sincerely and earnestly, Donna **.

PSEG is over billing most of its customers. It should be investigated and a class action lawsuit should be instituted on behalf of the consumers who have been affected by this over billing. My bill was estimated by over three thousand dollars and then I was shut off after demanding an investigation. They found out that they have not read the meter in almost two years. This is not right. Something must be done to stop this.

As good as they were, no more waiting of two weeks for a technician to fix my oven. I have a warranty with PSEG for it. He came in look at it and needs to order a part for no more than 3 days. He said that someone will call me when the part comes. Two weeks later, I called. They told me that the part just came in now. I have to wait another week for them to put it in. Six weeks and still counting to have my oven fixed with PSEG.

In May 2010, I received my gas and electric bill from PSEG which was $2200.00. I called PSEG as I thought this was a billing error and was informed that they had not done an actual reading on my gas bill in several years. I requested a payment plan of $100.00/per month in which they honored. Since the payment plan, I have been late 2x with my payments.

They disconnected my electric in July and told me that I was 8-days late with my last payment which voided the payment plan. I explained to them that my husband has been unemployed for a year and we pay our bill every month including the payment arrangement but since I was late 2x, they are stating I'm required to pay $851.00 by 11/12 or they will disconnect again. PSEG refuses to accept any responsibility for their negligence in not reading my meter for 4-years and just keeps threatening to disconnect my service.

On 11/2, I spoke with a representative who was extremely rude and nasty and I demanded to speak with a manager, she hung up on me. Please help! I have a 12-year old son with Asthma and a husband who has been unemployed for over a year now and can not seem to get any help with my situation. I am not trying to avoid my obligation to PSEG.. I'm simply asking for a grace period on my bill.

This started over 3 years ago. This individual started to date a neighbor. He always came to visit her on company time and park the company truck in front of her house. He is a worry-free worker and I am a worry-free customer. Every month I would get my bill and look at it going higher and higher and realized I was paying so that he could fool around.

He hated the fact that my dogs would bark at him when he showed up and would give him away. We realized that he used to yell at the dogs when he showed up. One day my wife was outside with the dogs and he showed up for his rendezvous. That day he told the dogs to shut the ** up. My wife stepped out where he could see her and told him that dogs do bark and quit yelling and cussing at them. He laughed it off. A couple of days later, as she was going to pick up her mother to take her to the doctor, this individual came up behind her on route 130 and tailgated her and tried to cut her off, making obscene gestures. Pointing his fingers at her like a pistol and mouthing that he was going to get her.

We called PSE&G local plant and got nowhere. We then called home base in New Brunswick and finally got through to someone who cared. They were lawyers for the company and we thought they cared, but we were wrong. We were contacted by the supervisor of Audubudon, NJ site. We told him our plight and he asked for details, etc. He asked us to take pictures of him being there and so we did for proof if we had to go to court over the incident or any others that would arise.

After about a week, the supervisor, Greg, called and told us we would never see this guy in our neighborhood in the PSE&G truck again. What a mistake we made. He still came around in the truck and, in his own personal truck actually, tried to run my wife and mother-in-law off the road again a week later. My mother-in-law has heart problems and is on an oxygen tank. That's a real man for you. We called PSE&G and they said there was nothing they could do. Obviously, the supervisor told him who complained as he went right after us.

He has since been harassing us on and off for the last couple of years. We went to the police and they said without concrete proof, there was not a whole lot we could do. It turns out this guy was doing some work for the Borough of Brooklawn on company time and they thought he was just a stand up guy. Here is someone who is obviously abusing company time and property while we pay for it, running people off the road and threatening with bodily harm and god only knows what else he is capable of working as a representative of the company.

Actions like this would prompt other companies to maybe drug test or psychologically test their employees. It seems like PSE&G apologized yet protected this guy. We have made a formal complaint that should we ever need PSE&G this guy is not allowed to come to our house or be allowed on our property. PSE&G stood by their guy as if it was just a minor annoyance. Just imagine how many people like this they have employed by then. I would be very careful before I let any of their employees in my house as you never know what could happen. Because they are the monopoly in the area, they obviously don't care as long as they get their check in the mail every month.

Both my wife and mother-in-law have a fear of having a PSE&G truck pull up behind them in traffic. I worry myself about this loose cannon being around. No economical or physical damage but the psychological damage has been done deeply.

I had moved in an apartment in ** street my lease was electric only on contract. when I learned that my bill for PSE&G was high I contacted them and also the landlord, which I was told by him was that he will contact PSE&G and resolve this bill as time pasted nothing was resolved and I then called many times about bill I'm very ill and this nightmare never ended. It has caused many nights in cold without service to lights, heat, or hot water nowhere to go and single mom of three I have endured it all.

I soon made my way out and moved. I suffered many nights with no help or concern to me or my kids do to me being ill. I had no food and the stress caused me to be depressed and more and more sick. When I moved and got a new start for life with new apartment and clean safe place. Soon came to me a bill from PSE&G saying they were turning me off again for a bill that the past owner owed them for the services. They are saying I have to pay them before I can restore my services at my current address.

It has made me be very ill again and I'm staying in different peoples home to wash and feed my family. I have tried to make a better life for myself and this has wants again broke my heart sprit and hope to go on with my life. Now I am out of my home my son have not been able to go to school because we have no steady place for his special needs bus can pick him up at our address because we can't stay in our home without services from PSE&G. I have lost time from work and I'm lost. I'm lost and need help from someone please hear me now. My last call for help please bill due $8000.

The PSE&G workers were placing plastic piping in to the steel pipes that carried gas to my home. In doing so, they moved the gas meter so that I can no longer close the closet door. I was not present but a shelf was broken. That's no problem, things happen but I need to be able to close the closet door as I used to. Thank you for your assistance in this matter.

We have been customers of PSEG for more than 6 years. By error, there was a delay in payment, and without any warning PSEG cut off power yesterday. As soon as we came to know, we paid. But power was not restored.

Yesterday kids were without air and did homework under candle light. Today after repeated calls, they went to our home, and apparently found no one at home, and did not restore. Per their policy, I was told, PSEG does not need us while cutting off power, but needs us home while restoring. I cannot take off from job which has 4 hours commute. So, it appears that kids will be without air and light tonight as well in spite of the payment, just because PSEG is a monopoly, and harassed customers that do not have anywhere to go.

I recently received a notice from a bill collection agency that they were collecting money that was due on my PSEG account. I had a PSEG account in NJ for almost 20 years at my home, and moved to FL over 3 years ago. I believe I closed my PSEG account and paid in full upon leaving my NJ home. I never received any bills from PSEG after moving (even though I had my mail forwarded to my new FL home).

Now, over 3 years later, I am getting notice from the bill collection agency. The problem is that I cannot get PSEG to send me copies of my account statements. I need those statements to show the collection agency that there has been an error. I have called PSEG twice over the last 30 days to request this information (which they say is on micro-fiche) but have not received it. I asked to speak to a supervisor but none were available.

How can I get PSEG to send me the information I need? I believe that having a collection agency ask for money without proof that I actually owe that money is extortion. I will have to pay the collection agency $846.32 or have my credit rating effected by not paying them. I do not believe I owe PSEG this money but I am happy to review my PSEG statements to verify this if only I could get a copy of the statements.

The service was disconnected at our home where we live. We were told they would be out the same day, which was a Saturday. Still, today is Monday and there still is no sign of them. We have called over ten times and each time, I spoke with a different representative who told us the same lie: They are on their way. Meanwhile, all of our food has spoiled not to mention, we have a gas stove in the apartment which means we can't cook. I think it's grossly unfair the way they treat paying customers and hardworking tax paying citizens. It's disgusting to see.

I had a shut-off notice and had spoken to someone a week ago about a payment arrangement. They said I needed to pay $300 and call back with the tracking number and the payment arrangement would be made. I made the payment, called back and waited a very long time to speak to someone. The girl told me that no payment arrangement could be made and would not note on the account that I had paid the $300. When I asked to speak to someone else, she told me there was no one else I could speak to and was very rude to me. So I called back customer service and another girl noted on the account that I had paid the $300. She then told me that I could call back and ask for a supervisor to complain about the rude woman in the billing dept. I called again and waited a very long time again. When this girl got on, she said to me, "I see you've had a very busy day today. I see the notes on your account". Then, she told me I would have to wait 48 hours for a call back to file my complaint.

I cannot believe the unprofessionalism that PSEG staffing exhibits. It is not only representative Mike rude, he was also with incorrect information regarding my billing and only offered telephone number to call back on after an exceedingly long wait. I asked to speak with a CSM and I was only asked what I want him for, since he has given me everything I need. First of all, PSEG has turned into a monopoly even to inquire going to another agency. There are only third party administrators to back them.

The rate is exceeding high and there is nothing that is done. Applying for assistance, the income is considerable but even the working poor income of 50,000+ is under this criterion. Then you get notification that if your 4-digit billing amount is not paid at the end of the month, you will get reported to credit bureaus. What the **** is wrong with our government allowing this to happen. Companies that are allowed to continually rob working poor Americans everyday. We scrutinize oil. We need to scrutinize PSEG more.

During the period from 2009 to 2010, I received high amounts of PSEG with accounts of up to $1388.10 in an apartment of two rooms where three people are not all day in addition to the incalculable warning letters and employees from PSEG who came to touch the door for us to pay them or else cut the service. I decided to make monthly payments and put the equal payment but it was worse. We need someone to check these people and the amounts are very high. I also never measured the light and the gas is a monopoly against all users. I have high blood pressure because I'm so stressed about this situation. We don't know when they come to a shut off notice. We always pay before and the bill was $1.388. In just one month, everything changed. Please help us. Thanks!

Estimated bill—how can a house with just a hot water heater use $350 worth of gas for one month only. This company is a scam on the public. No better than the crooks of Enron. They estimate bills based on last year's bills. They should be investigated by the FBI. Put an end to these monopolies. They made constant harassment and crappy service. I want to be reimbursed for all lost money paid to these thieves.

PSE&G is out of control! I was billed $1300 and had no balance! I will never use the "equal payment plan" again with them. I've asked for copies of my bills from 1/2009 and they simply will not produce them; they just give me a computer printout. I know I was overcharged. The meter reader told me I was estimated even though I know they were there and read the meter! Anyone ever have luck filing a complaint with the NJ BBB?

PSE&G put a deposit of $520.00 on my light bill without letting me know anything. So I agreed to make a payment arrangement and that was to pay $75 toward my deposit and pay the rest on my bill every month. But instead of them doing that, they took the money that I was paying for my bill and started putting it toward the deposit. Because of that, I started getting charged late fees and my bill starting getting higher and higher and now they don't want to help me out.

This people from PSEG steal people's money every month. They charge whatever the one who controls this company. Where you go to complaint about them who knows if they are stealing from you. I live in a very small townhouse and they charge me $430 almost every month.

They have been estimating my Gas and Electric usage since Jan-10, without sending anyone to read the meter. Then in July 10, after finally sending someone to read the meter, they stuck me with a huge 1300 bill to pay immediately. My service was cut off, even though my mother is on permanent disability and uses oxygen tank, nebulizer for asthma. All my infant child's stored breastmilk had to be thrown out, since even after making that huge payment, and promising to come immediately due to my disabled mother, they did not show up till next day to start the electric.

All the food in regrigerator went bad, but most importantly, my child's milk storage, since I work and pump and store milk for him, was thrown out. I would have just gotten ice to put the milk but they promised they will come the same eve but didn't show up till next day. I couldn't buy ice at night time, thus had to throw all the milk in the morning.

Because I am a social worker, I see the unfortunate circumstances of many individuals in the community. One of the biggest issues that people are encountering are the inflated charges of PSE&G. For many, the actual usage is less than the charges for distribution/delivery. Something needs to be done about this. The consequences of these high bills (not the usage, the delivery) are shut off notices for many families. Once the gas and electric is turned off, it costs the consumer additional monies to turn back on, which they do not have.

My boyfriend and I have moved so we needed PSEG. He went down to the Passaic office. They need a lease, they said so okay, he gave it to them. Then they wanted 2 bills from our previous apartment. We had service at our old apartment, but not recently. Why do they want 2 bills from our old apartment? It's a hassle to get there. I am pregnant and they are giving us a problem.

For fifteen months PSE&G claimed that they underestimated my bills which resulted in me having a $1569.22 bill from them. When I first called them my bill was around $500 when I spoke to customer service I was told that they would put a hold on my account so that my service would not be shut off. And I also requested an investigation; I was told that someone would be in contact with me, no one ever called.

The next thing I know they're sending me a $1569.22 bill and a shut off notice and that it is due to them underestimating my usage, this is what they say but they have not provided me with any proof that it's true. I find it impossible for my bill to be that high even if they did underestimate it, I call them to set up payment arrangements but they tell me that I have to give them over $1000 before they can make any arrangements with me. There are only two people living here and we are not home in the morning and most of the afternoon, as of today I took the liberty of filing a complaint with the BBB I hope to get results through them.

I recently moved to Avenel, NJ. I turn on electric service with PSE&G for the 1st time in my life. My first bill came in the mail it said $1,084.52. I was only there for half a month.

When I called their customer service, they told me that it was a Security Deposit of $799.00 that I had to pay and that was added to my balance to make it so high. The customer service guy told me that if I give them my bank information to have the money taken straight from my account, I would not be charged for the Security Deposit because they are guaranteed the money. So I said to him if I am someone with out a bank account then I have to pay over $1,000 for having electric in my home with kids. He had no answer, I said to him I think the people that lived in the home before me had a bill and you are trying to make me pay for that.

I did see that the electric was shut off before I moved in. I say to myself why is the deposit so high for a person that is putting electric in their name for the 1st time even I can see $150 or $100 like the cable companies do but over $700 is just to much for anyone to pay for Security Deposit, it's like I'm moving in to an apartment. I really feel like something needs to be done about the PSE&G company. They're are scamming to many families. I am looking into switching my electric company.

Note: I have filed a complaint against PSE&G with the Better Business Bureau too.

PSE&G uses unfair and discriminatory methods of billing and collection against me that are unethical, confusing, and are designed to purposely collect the maximum amount of money from me. Neither I nor my son has been living at the Teaneck residence since April 26, 2009, and no one has been using gas and electricity. PSE&G however kept inflating my monthly bills based as though we still lived there even, after I told them repeatedly to stop charging me because no one was living there. I kept my account active because I was going to move back in the near future. PSE&G attempted to collect a $2,000 bill that was discharged by the bankruptcy by overcharging me monthly usage. In six months, the extra charges would equal that $2,000 bill. And they get away with it by claiming it was "new".

PSE&G clearly was not going to work with me. But they continue to charge me inflated usage estimates while denying me access to actual meter readings. I voluntarily had to close my account to prevent them from further overcharging me. Then, they never sent anyone to get the final meter reading for my last bill on May 18, 2010. I specifically instructed them to call me and that I'd be at the house within 30 minutes to let him in. No one ever called. And PSE&G now justifies using their inflated estimates as the final bill because an actual meter reading done after May 18th would be inaccurate. No, an actual meter reading even done now would still lower my bill.

I made every attempt to work with PSE&G, even to set up a payment plan to pay off the bill in spite of my disagreement of it. They accepted a $200 a month payment. However, they already sent my account to collections and never told me. They were going to still take $200 from me for free! That's stealing. PSE&G is impossible to work with towards any resolution. I tried for over a year, only to have them shut me out and throw my account into collections anyway. I recalculated all my bills not discharged or subject to my bankruptcy and using the May 2010 bill as a base, because it was the only fair estimate of charges. What PSE&G owes me in a refund that is offset by the February 2010 through May 2010 unpaid bills is $833.08 to even it up.

I save my bills for 2 accounts with PSE&G back through June of 2007 yet in March of 2009 PSE&G has created a third account with a bill for the home I own. How can they just create a third account out of the blue for only the months of March 2009 and June 2009 only? But they have also changed both of my existing account numbers in April. Do you think this is just a big boo? Now they have a collection agency after me for this third nonexistent account. Way to go PSE&G.

My electricity was shut off at 10:00am on 8/23/10 for non-payment. I went to PSE&G West Orange center and paid the bill on same day at 1:00pm. The customer service representative assured me that the meter will be turned on by 6:00pm on that day. Now, it's been 40 hours and I still do not have any electricity in my house. No technician from PSE&G ever showed up to restore the power and remove the red tag from the meter. I made numerous phone calls to the PSE&G service center, but everytime, I was assured that some technician will come to restore the electricity.

The service representatives are very naive, inexperienced, deaf, poor in communication and non caring. My wife is handicap and all her expensive medicines which require refrigeration got spoiled. All our food groceries got spoiled and as I make this complain, I still do not have any electricity. I work from my home office as Home Inspector and without electricity, my computer and internet is down. This has caused me financial loss. I also cannot charge my cellular phone without electricity and all our groceries and medicines got spoiled and we have to throw them away.

I am having same problems as many others do. This summer, my bill was triple for gas as my normal usage. I just got off the phone with PSEG and it looks like they installed a new remote control meters in May and those don't work properly. My husband went outside and read the amount as of today Aug 21 and it was way less then what the remote system read on Aug 2. The representative told me they will investigate. Well, they'd better!

I have had the same problems with PSEG especially my gas bill. I cannot understand how 1 person living in a 5 room house has a 900.00 bill for july. I have been battling with PSEG since last year and now they are trying to charge us with deposits after 30 years of service to our homes and apartments. I am all for a class action suit and I will find an attorney. This is just a rip off of those of us who are trying to get through this recession as best we can. I for one have had enough. Also we need to call our senators and congressmen.

Here is a copy of the letter that I sent PSE&G: I am writing to you as a last resort. I've tried your call center and going into customer service face to face and have not gotten any answers. I reside at 342 Central Ave. Unit 202 (4), Orange, NJ 07050. The gas and electricity was transferred into my name in Nov. 2009 I started receiving bills but in March of 2010 I received a bill of $462.13. I found that to be excessive especially because from Nov.-March I was out of town for 2 of those months. I called the call center and was told that I had to schedule an inspector to come out. The person at the call center put in a request and told me that someone would be contacting me in the next couple of months. In the meantime I continued to pay the bills that was sent to me on time.

On April 18,2010 I came home from tour to find my electricity shut off. I called PSE&G and they could not figure out why the power was off. They told me that someone would be out that evening within 2 hours. No one came until the next day April 19,2010 at 12pm. The woman that came out (I believe her name was Elizabeth T.) told me that the meters where wrong and they meant to turn off unit 2. I put in a claim for my spoiled food, which totaled $80 but never heard a response.

When I called to follow up I spoke to Kathy who told me that it may be denied because it was not PSE&G's fault. I explained that PSE&G was aware of the possible wrong meters being switched because I called back in March and was waiting for an inspector to come out. Kathy told me that she would get back to me but I never heard from her again. Bill M. came out in May 2010 to inspect the meters he discovered that I was being billed for meter 1955321 and I was actually supposed to be being billed for meter 3259362. He said he would submit this information to billing and they should adjust the billing.

The month of June I did not receive a paper bill, when I looked online I had a balance of $60.88 I paid that on July 6,2010. July's statement had a balance of $69.96, which showed my payment of $60.88 and a charge and credit of -671.79. This was confusing so I went back and looked at June's statement which was now changed to show a charge of $1,202.53 for gas and a credit of $722.95 leaving me a total balance of $671.79. This $671.79 was then credited on my July statement. All of this is very confusing to me and no one seems to be able to explain it to me. My concern is if the wrong meter was being read when PSE&G went back to correct it how did my meter have the same exact charges down to the penny.

Like I said earlier I called into the call center and the associate on the phone could not explain this to me. I then called Bill M. back and he told me it would be best to go into the customer service center. I took a half day of work and went in to the West Orange branch on Main St. on 8/10/10 at 8:15am. I spoke with a woman in customer service who said that the meter was never changed and she said that she was going to have to put the request back in. She again could not explain the credits or charges. She kept saying there's a zero balance on the account. I explained to her that the zero balance is because I paid it. I did not get the associates name but she was the only African American Women at the customer service windows at that time. She said she didn't know why Mr. M. sent me down there and if I had any more questions I should address them with him.

I left the office once again with no answers and the buck being passed once again. I then called Mr. M. back to let him know and I felt bad because I know he doesn't deal with billing but he's the only associate that I found at PSE&G that was willing to try and help. The last thing I heard from him is he was trying to reach the associate at the call center. I am asking you to please have a qualified supervisor or manager contact me regarding this matter. I've been dealing with this since March and I have truly been inconvenienced. Whether its paying lump sums of money, having my electricity shut off for two days or having to take off work to come into the customer service office. I appreciate anything that you can do to solve this matter.

Something is wrong with this company! Our bill is all of a sudden beyond unreasonable, and PSE&G thinks any one at any time can just whip up hundreds of dollars to keep their much needed electricity on. They have no regard for their consumers and they cannot even effectively explain the crazy charges on our bill. PSE&G claims they had to charge us based on an estimate for several months, but there is absolutely no valid reason for this. We have a large family and someone is always home in our house. There is no reason and accurate meter reading could not be conducted.

After several months of estimated charges, they then decide to bill us a supposedly accurate amount, which brings the entire bill to a ridiculous amount. This is not just a one time occurrence and it cannot continue to go on. Why are they allowed to charge us so inconsistently? Everyone needs to stand up and let them know it's not OK to put a huge burden on our families, and financial obligations, especially in the economy today. A class action lawsuit needs to be filed against PSE&G ASAP! We absolutely cannot continue to pay such high amounts for our gas and electric. It has come to the point where we either keep the lights on or pay the mortgage, and we are now facing eviction, because we cannot keep the PSE&G bill down no matter how much we continue to pay. We have four small children who reside here, and two of them need to use a breathing machine every six hours. I do not understand why they can continue to do this. One months bill from PSE&G is almost the equivalent to my mortgage, and I don't even know why!

PSE&G—why? Obviously, I'm not the only one. I have problems with my electric bill rising high sky. Everything is the same in my home. I have been living there for about 13 years. Every now and then the electric bill is outrageous. One month it is $88.00, the next month it is $254.00 on gas. Then electric is $62.52, and next month, $325.46. This is crazy. Where do I turn to get this resolved? I can't afford this and if don't pay the whole bill they will turn it off. I have been making payments. I'm a single parent with children trying to make mends need. Should I contact BBB? I need someone to look into my electric bill reading and investigate why it is so high. I need help. I turned to O.E.O. for help today. They said they couldn't help me for I have received the max from USF. I need help. I don't know what else to do.

PSEG is over charging me on my bill. I dont know how. My Feb. bill was $452 for gas only.

These past 2 years have been very difficult and painful for us as a family. I have been caring for my blind mother, terminally ill father 11 year old daughter and 3 grandsons. I have been financially responsible for everyone and everything. I have been late and have had large bills with PSE&G sometimes more than $2,000 and I have always managed to pay. This July they decided to shut off my electric and in the heat wave inside of our house it was 105 degrees I called the collections department but they were unwilling to work out an agreement with me. I went to the office and the same answer. I've been to several charities that they referred me to and they have no more funding for the year.

I also recently lost my job and I am waiting for unemployment benefits. We cannot go without any electricity or gas. We can't cook, iron clothes, and I don't have the resources to buy fast food, and my kids can't take the heat. But does PSE&G care? No! They are a monopoly and should be forced to break up there business, and give the people a choice. They should offer hardship resources or vouchers.

I recently filed for bankruptcy. I am having serious financial hardship. I work 5 days a week rarely takes anytime off unless my kids are sick. I filed my PSEG bill under chapter 7. June bill came in the mail for $95.79 and I paid this in full. I wanted to start off right to avoid getting backed up in bills and consuming debt. July bill came at $201.80. On July 12, I paid the entire amount of $201.80 only to get an additional bill of $794.00. They have applied a security deposit for a new account number issued to me. I haven't moved and I have paid my bill every month for the past 11 years at this residence.

I am a single parent with a child with an undiagnosed illness who works "every" day and PSEG is killing me. I received my new bill which is $274.00 which is legitimate but to bill me $520 for security is absurd. I have gotten three calls threatening to disconnect me for non-payment only to find out the $201.80. I payment has been applied to the security deposit so my last month's bill has not been paid! I had to file bankruptcy with a paralegal because I could not afford an attorney only to have this woman take my money and I end up filing all my own paperwork after giving her almost a whole paycheck to file and I am trying to stay above water but PSEG is taking me through the ringer. I have taken out pension loans to pay PSEG and cannot seem to get ahead.

I became widowed in 2009 my husband died suddenly leaving me and two children and some financial ends to fix. We had loaned Pembroke Holdings LLC a large sum of money for which they were to repay in interest and principal. That did not happen. Then they filed bankruptcy protection on June 3, 2010. The wife being an attorney made sure they were protected. I was given a house in Paterson in lieu of their debt; however, they had named another person as the first lien holder with $25,000 note plus interest. In addition, they had tax liens on the property. I was owed $825,000 for which the house is only valued at $220,000.

After having to pay the first lien holder $40,000 as a settlement and the tax liens of $ 23,000 owed by Pembroke, I am now taking over the home and already marketed through Weichert Realtors and have a buyer ready to close on August 10th, 2010 However, I have been advised that the previous tenants called PSE & G in Paterson on September 4th, 2009 to have their account closed as Pembroke had them evicted from the home. PSE & G put it on record that the tenants were moving and now the account, according to PSE & G had no name, but they did not turn off the service as they told me they have 2,000,000 customers and do not have the time or manpower to shut the service; therefore, the gas was left on until the gas and electricity charges had exceeded $ 1,000.00.

I have an existing account in Oakland, New Jersey, where I reside. I have never been late with payments and have been a customer since 1996. I am in the process of trying to set up a new account in either my name or the new buyer. PSE & G will not allow this to happen as they claim I must pay the bill for the previous tenants and the current owner Pembroke Holdings LLC and Karlene ** ESQ., PC, as they said they cannot collect the money so they will take it from me.

I have already paid enough on behalf of this owner and still have more charges to clean up the property at 95 Arlington Avenue in Paterson, NJ. Why should I be responsible for PSE & G's delinquent bills. This is crazy that they would have kept a no-name account open running up charges from Sept 4, 2009 until June 2010. What can I do?

I was charged $624 for the month of March and $606 for April. These were claimed actual readings. I usually pay $100 - $150 monthly. I have gas heat and do not use heater not only that, by then it was even cold. I called the company and they sent an investigator to go to. My meter is in the back yard, I have two dogs and a fence that unless I open, nobody can get in. Nobody from the company ever got in my backyard to check the meter. The investigator determined that it is impossible to read the meter from the outside.

He told me that he was going to make a report to call the company back in two weeks. When I did, they had no information about it yet they told me someone was going to get back to me. After weeks, nobody call me back. After I call back, someone told me that they were going to change the meter. I told them that it couldn't be the meter since no one was reading it. Anyway, they changed it.

After many calls and speaking to many representatives they said that the meter was working fine. I told them that that was not the problem but that who ever was doing the reading was just putting actual when it was impossible to read the meter without me knowing. Still they kept going back to the meter working fine. The last representative I spoke decided after an hour to hang up on me. They keep saying that the meter is okay but never got any information on the investigator they sent nor care about it. This is a monopoly and as customers we have no help. If we do not pay, the first thing they do is cut the service. If you can help me in any way please let me know.

While I was at work, my 17-year-old sister, who was watching my 4-month-old baby who I breastfeed, called me and told me that PSE&G was at my home to shut off services. I asked them if they could wait until I got home from work, since my daughter's milk was in the refrigerator (and many other reasons). He told her that it did not matter; he was turning them off any way. (I heard him say this through the phone.)

He had a very nasty attitude. As everyone know, it is a recession, and I do my best to keep up on all my bills. But when someone is putting the well-being of my infant child in harm's way, that is a serious problem, as I am sure he has children, if not him, someone he loves. For him to have the I-don't-care attitude about someone else's child tells a lot about the people who are employed at this company.

And I am sick of PSE&G doing as they please. I am not sure if you know about breast milk, but I don't have any milk to waste. I do not have the money to buy formula to substitute. I want to take this situation as far as I can. Please have someone contact me on this as soon as possible. Thank you for being here.

My problem started in 3/09 when PSE&G changed their computer system. I decided that I wanted to go on the auto-pay system for my bill. I set everything up on the computer with no problem. I was on a payment plan at the time. Little did I know that even if you are set up on a payment plan, when your bill is due the computer will try to take the full amount that you owe and not the scheduled amount you made arrangements to pay. After my first payment had been rejected by my bank because I did not have the full amount in there, I just had my scheduled payment. I called PSE&G to let them know I did not want to be on the auto-pay because I did not realize that the whole amount due had to be paid. I requested that I wanted to keep my previous arrangements. I was told this was okay.

I sent in the amount of my arrangement. The next month PSE&G s computer system still had me on the auto-pay that I requested to be taken off of the previous month. So, for the second month in a row, I had a returned check fee. I called customer service and was reassured that I would be taken off the auto-pay. Well, six months down the line, I was not taken off the auto-pay. Each month, I called and was told that I would be taken off. Finally after six months of returned checks, PSE&G took me off of my scheduled payments even though I had been sending them in and requested my full balance be paid. They were no longer going to accept my payment arrangements because of all the returned checks, which at this point they did not have my authorization to touch my bank account. They finally come out and disconnect my service for non-payment and the only way to get it restored was by paying 25% of what I owe. So after three days of no electricity, I managed to get the money together and I was turned back on.

The next month, it starts all over again. I was still on the auto-pay system even after numerous calls to customer service to take me off because it was causing problems. The situation still went on for several months and was calling them two to three times a month to try and get the situation resolved. After a year of this going back and fourth with a company that is the worst company I have ever dealt with and customer service reps that are rude and do not use the brains that God gave them, I am still having a problem because now they have turned off both my electric and gas and have taken my meter. They told me that I had too many returned checks and they want my payment in full and they will restore my service.

It doesn't matter that I have been making payments each month and they will not acknowledge that their computer system made the mistake. I am on a budget and can only afford the original amount of the agreement. So, here it is 100 degree weather and I have no service. There are four of us who live in the house. This includes two children and no one at PSE&G cares. I am so angry about the whole situation, but no one can fight this uncaring, rude, inconsiderate company. Someone should be able to put this company in their place.

Because there is no electricity in the house, my sump pump is not working and I have five inches of water in my basement, which had ruined our new hot water heater, not to mention the smell. I have very high blood pressure and this causes swelling in my legs due to water retention when it is hot out and my doctor is concerned about this forming blood clots. I am not able to cook; so we are wasting money on ordering out, which is not healthy for anyone. I wish someone could give me an answer to my problem.

I have complained about my neighbor's electricity hooked up on mine and no one has sent anyone out. I have the pictures and everything, but to no avail. Nothing. Now, I am asking for help that no one is giving me. So what do I do? Can you help me? My electricity has doubled, tripled. I am not working and I can't afford to pay someone else's electricity.

I have an estimated bill for 7 years now. My bill is presently $3,900. I moved into this apartment almost 8 years ago and at the end of the first year there, 2003, I received a bill over $2000 for an estimated bill for the past 5-1/2 years. Since then I have been getting help with NJ Shares to bring it down and have given multiple big amounts of money, but this bill has been haunting my life since. No matter how much money I give, it does not go down. I now have a shut-off notice and am sick with a thyroid condition and cannot deal with excessive heat. I have two sons also. I cannot believe that they would continue to keep threatening to shut me down. Last month they shut me down and I gave them $400 to turn me on and now they are shutting me down again. I am a single mom that is paying $875 per month in rent, food, utilities, living expenses, etc. I am at my last wits and need some serious assistance with this.

They kept charging me based on estimated reading. My usage is around $120 for the last 2 years. Suddenly, they sent a bill asking for $2485 usage! I called them and request exact reading since they didn't want to accept my reading to the meter, which was 1200 KW below their estimated reading! I paid $150 to cover for my usage, but they sent their technician who shut down the electricity.

My mother is sick with asthma (who lives with me) and she uses the breathing machine! Of course she wasn't able to use it since there is no electricity! I called several times and they didn't want to return the service until I pay at least $500. I told them, "How you ask me to pay when I expect to get credit for the estimated charges which you keep charging!" Every time I called, they transfer me to another person where I get a voicemail. I left 10 voicemails, but no one ever get back to me. They're still requesting me to pay $1700.

4/13th called PSE&G smell of gas. Serviceman came discovered no leak but the smell persisted. He showed me the stove and turned it on for me to acknowledge if there was a gas smell for my reference. Gas smell persisted. On 5/1/10, I called PSE&G and a serviceman comes in and shuts the system. He stated that he will run a soap test in and around the system/pipes. He discovers a leak at meter pipe. 18 days with gas leak in home. Heat worked prior to each visit. On 5/13, approximately, I called PSE&G because heat was not working. Serviceman (young) goes down to furnace then 10-15mins later, he comes up and said that he has to call for assistance, and that he was not familiar with system.

A 2nd serviceman arrives (older man), checks the system and they both came up and stated I need a replacement for the valves at$ 400-$500, which was not worth it, I should just get new furnace for it was old. I was unable to watch the servicemen because I had a hip surgery last 5/3 and could not go down the stairs. I feel that the system was damaged on the last call by the 1st serviceman and then stated to have me replace it. My heating system failed only once in 24 years at the residence. I want PSE&G to fix it. I requested a history of records for visits and the supervisor advised that I would have to subpoena. He states that I was making fault accusations.

Initially, for 18days, gas leaking in home could cause death, an illness and a gas explosion. My son and I live at the residence. My son still questions what could have happened. Secondly, for days we went without heat because the servicemen claimed that the system needed new valves upon young man was unaware of how to repair it. I was in our home for hip surgery, freezing. The 2ndserviceman was making a claim of $500 charge.

Our neighbor brought heater for days, became very cold. The supervisor, when discussing the claim, was talking and persecuting me about the dates and took no concern or speedy process until I left a 3rd message, stating that I will have to go to small claims court. Although the possibility of an explosion our lives exceed small claims court. He had no concern for the 18 days with a gas leak in our home. He took the matter lightly. I received a letter from him last 6/10, with no reference to the initial visit or claim of the 18 days between 1st visit and the 2nd with gas leak in our home. He denied the claim to repair. He stated that I have to prove it all.

I had been unemployed for 14 months and fell short of my entire balance for several months. Though I still paid partially towards the bill, I have been shut off at least once every two months. I've gotten a part time job recently paying only $12/hr and paid $450 on May 7 to PSEG. They disconnected me again on June 4 because an online payment was not properly processed and will not reconnect my service for less than three times the amount paid on May 7. I have a 9-year old daughter and have been receiving food from churches because I don't have full-time work now. With a deceased husband, what is left for me to do. I've paid more than half what they are demanding but they refuse to reconnect.

My gas bill for October 2009 was $102.59. The October bill was the result of a technician coming out and reading the gas meter in my basement. Now here is where it gets strange. For the next 7 months no technician comes out to read the gas meter. But strangely enough the electric meter that is located on the side of my home has been read for the past 7 months. Every bill that has come in over the past 7 months has been paid. And for this month I got a bill for almost $1000 reflecting 7 months of gas usage that I did not receive a bill for.

When I did receive a bill, it showed an estimated monthly usage for $6 which should have been an obvious red flag for PSE&G. How come my estimate was not based on previous actual readings (i.e., Oct. 2009)? I was told that since I was not a previous PSE&G customer, I have no account history so they billed me a service charge of $6 as my estimate. With that being said, if they knew I was not a previous customer, shouldn't they have contacted me to let me know that there was a problem with my meter readings and informed me of what the proper protocol should have been?

PSE&G stated that I was a new customer, so I think they should have followed up closer, especially after so many months with no gas readings. I do not have a problem paying some of the amount. But I think PSE&G should be held accountable for their gross negligence and carry and or reduce some of this cost. My major problem is that as soon as I contacted PSE&G, they immediately became defensive and told me I wasn't getting a free meal. It is not an issue of paying the bill. It is just that I have been wrongly treated by such a large corporation.

Well those at PSE&G came and cut our lights today! I was so mad; I came online searching for an alternative! I swear if you see me now, you will see the heat coming from my head! PSE&G has gotten out of control! They are very mean and disrespectful and doesn't give one ** about the people! They have no competition whatsoever, so they do what they want, how they want, and when they want!

What is going on? Apparently, I am not the only one. I have had problems with my electric bill doubling since September 2009. Nothing has changed in our house and we have lived here for 7 years. All of a sudden the electric is doubled! Where can I turn to get this resolved? I cannot afford this and they just keep billing me, and if I don't pay the whole bill, they threaten to turn it off. Should I contact the BBB? Maybe the news people that help with this stuff, CBS 3 investigates or something? It's absurd it would all of a sudden double in September, and we had our thermostat on 50 for most of the winter to cut oil costs. Something is not right with PSEG.

I called PSE&G for rep to come give estimate to replace central air-conditioning system. Rep arrived on 5/8/10 for 5 minutes to say PSE&G could not do because of outside pipes. Charged us $211.86 for visit. I was not advised prior to visit, $211.86 for 5 minutes visit? Unbelievably outrageous. Called and spoke with 2 managers, both said pay the bill.

I have contacted PSE&G regarding an old bill and trying to resolve it. I have been getting estimated from PSE&G. Last year, they came out and I received a bill of over $4,000 stating that I had to pay asap or my services would be cut off. I have been making monthly payments and thought that I was okay. I called PSE&G because I had gotten cut off and they stated I had to come up with 75% of the bill. I spoke to like 12 representatives and all of them were extremely rude and not sympathetic. I advised that my son was on a nebulizer and they stated that it was not a matter of life and death so they would still cut off the light.

I have went to several agencies for help however, they stated I am over the income guidelines. So what do I do now? I have a shut off notice for the 21st of this month and they want too much money. I advised I have paid $300 plus this month and they stated they want more like over $800. What do I do if I am a single mother and can only afford but so much? I was also on a pay plan of paying current bill in full and an extra $139. How can I if I don't make that much? I need help and don't know what else to do.

In September of 2009, we moved from one apartment to another. I notified PSEG of my moving and the apartment my wife and I moved into already had the electric and gas on. We noticed after a month that they were still billing us at the old address, we told them again that we had moved and we needed the bills to come to our new address. They continued to send them to the old address, the bills went thru the PO change of address system and arrived 3 weeks late, still with the old address.

Mind you, they were now sending a bill to our new address addressed to occupant, or some other phrase, but they were not addressed to me. Meanwhile, they are billing us, in our old apartment our monthly bill for gas and electric was barely $100. We move and now our bill is double, we tell them something is wrong with their meter reading, but the say their meters are correct and we owe.

So now the wrong address bills and the unnamed bills start showing up and the numbers are out of this world (for us anyway) How can the bills double, we don't use any more gas or electricity. We go on a payment plan for $78 a month plus the monthly bill, long story short we now owe $1600 in utilities. Our $200 payment last month didn't fall in their billing cycle, so we get a termination notice that says we have to pay $1050 by 4/30 or have our power turned off. We call them daily and are told that due to a high volume of calls we should call back later. One whole week! Do they have people to answer calls? Then when we finally get through on May 3, we are told fork over $1050 of face having no electricity. All the money or nothing. I tell them I can't pay the full amount, they tell me too bad, my power "can go off at anytime."

They refused to take partial payment, they rather shut my lights off, and I'm sure they will continue to charge me. Yes, I want an attorney to contact me!

In the last three years, PSE&G has sent me a bill once a year that is around $1300 out of the blue. They cannot explain it. My normal bill started out at $300 for five people in this home. For a year, it has been 1 person who leaves at 7 am and returns at 7 pm. Most of my clothing go to the dry cleaners as I am a business professional and my bill is now always at least $300 for one person! I just got my annual $1300 charge which they cannot explain. The other day I waited 45-60 minutes three times to try to settle this.

The first year we finally gave up waiting for 'adjusted' new bills, etc and paid the amount and then last year after not paying it for three months, it disappeared. But this time they turned off just my gas!! Even the employee who came out said he was ashamed to work for this company since the 'yuppies' took it over and eliminated all integrity. He said no one is proud to work for PSE&G anymore as they used to be. I have decided to move to an area where PSE&G doesn't supply the utilities.

They should be investigated for this behavior which is identical to the bank and financial institutional industry MOP. Now they want a 300% rate increase. The government is so busy regulating the general citizenship but totally ignores the real criminals who are bent on taking us down. I firmly believe if something isn't done about this type of criminal exploitation, our country will never be healthy again. Every company should have to validate their charges and should have to adjust unvalidated charges. When it is a 'monopoly' as a gas company is, they know that if you don't do what they require, you will go without necessary services.

I received a bill from PSE&G last month in the amount of $799.38. I live in a 3-bedroom apartment with one other individual and we are rarely there due to the hours we keep at work. Our average bill up to this point has been around $210/month. When we called PSE&G on March 30th, 2010 to ask where the additional charge is coming from ($536.13, labeled on bill as "other PSE&G Charges and Credits"), we were first told that it was "a deposit. "

On that same call, we were told by Ms. ** (a call center supervisor) that it was not a required deposit but rather a "rollover charge" from an apartment we occupied 13 months ago. As memory serves, when we moved last year, PSE&G required that we pay our last month's statement in order to have service turned on at our current address. And we did settle our final bill at our old address, once again bringing our account balance to zero.

While on the phone on March 30th, 2010, we agreed to pay $263.25, which was the legitimate and explainable amount we owed for our past month's service. We were contesting the additional amount on the bill and requested they mail us an itemized breakdown of our statements over the past two years. We made the payment at 2:58 pm, March 30th, 2010. Our service was disconnected at 3:38 pm for nonpayment, March 30th, 2010. Service was restored the same day at 11:15 pm, but no one from PSE&G bothered to inform us and we were unaware we had power until the following evening. I twice requested that a supervisor call me since the customer service reps refused to directly connect me to one, and still no supervisor has returned either of my requests for a phone call.

We have since received the itemized bill and nowhere does it indicate why we are being charged such a large sum of money. We called PSE&G again and they again said they would send us a detailed breakdown on our next bill. Today, April 8th, 2010, we received our new PSE&G bill. Our balance is now reading $810.21, with additional unexplained charges added once again. Again, there is no breakdown or explanation for this bill. There is, however, a shut-off notice warning if we do not settle the bill by April 22, 2010.

At the very least, this is an unethical way to run business. Jersey City residents are not offered an alternative provider for gas and electric and this company seems to just pull random amounts to bill its customers from thin air. How is this not considered a monopoly and how is the government allowing this company to operate like this? Any help you can provide will be greatly appreciated.

I just recently moved from Edison to Milltown and found out that in the transfer of account, PSE&G hit me with a $238 deposit fee. I made two payments equaling $500 which they applied to this deposit instead of my usage. I am very surprised and outraged that in this economy they should be charging such high fees.

Whenever I have to call them, it's forever hold time and then they switch you around. Another thing is, can anyone there make decisions? This is a utility company who is there watching to make sure that there's no price gouging going on? The place I moved from, PSE&G was my electric company and my bills were very high while my gas bills were manageable. Now that they are my gas company, my gas bills are high & electric bills are lower. Are they allowed to charge anything they want?

I am typing this after being on hold with them for an hour now. Duh! So much for good customer service. Is this what we pay the extra for? I just spoke with Courtney who hung up on me and would not connect me to her supervisor. This is typical of the treatment you get from their collection department. Disgusting!

Is there no way to keep PSE&G employees and their vans out of the Helmetta Park?! There is a truck sitting there now for over 4 hours facing my house. Someone is getting paid to sit while my gas bills keep going up! Don't these guys have some job function, or a supervisor who wonders what they are doing? It is an ongoing problem, happens every year but mostly spring through summer. They sit for hours, at least 2 different people. I have the truck license numbers but really don't want people fired, just eat your lunch and get out. 10am to 2:30pm is not lunch.

I am a landlord of my property located at Orange, N.J. 07050. It is a three-family house. The problem started back in December 2008 to February 28, 2009. The issue is this: After my tenant moved out of the apartment in November of 2008, I put the 2nd floor apartment in my name and a week later, I received a bill for $400 for gas and light usage. This was impossible to be true. Back then the apartment was vacant and vandalized and also there was no gas (heat) or electricity in the place whatsoever.

Then at the end of December, I received another bill for $600 for this vacant apartment that PSE&G (Public Service Gas & Electric) cut all power and gas off in November. I didn't address this bill because I previously advised PSE&G about this matter. Then in March of 2009 when I received my final bill for apartment with no gas or electric, it was for $650 after they made their adjustments.

I would like to point out to you that this apartment was vacant during the period of Dec 2008 - March 2009. I also have proof that no one was living in the apartment as my place was vandalized in November and then again in December, I have police reports to prove my case if needed. In April of 2009, I called PSE&G to discuss the problem with my bill and they said they will review and re-bill me.

After receiving the new bill in May, it was still too high, $536 so I then went to PSE&G to speak to someone in person about this issue and to submit my documentation showing that the place was vacant. I also had the customer service rep review the date the gas and electric was cut off in the apartment to confirm this bill was incorrect as I was being charged for a balanced that carried over from my previous tenant after their move out date. I also presented a copy of the police report and a copy of the repair receipt showing that the place was vacant and under construction during the time in question.

The customer rep understood and said will have bill adjusted. I waited two months and I never received a bill from PSE&G nor a call regarding this matter. I then went into PSE&G again in August to address bill in person and I spoke with a Mr. M and he also understood and advised me not to worry and they will have bill adjusted and he will personally handle and get back to me. To date, he still hasn't contacted me regarding this issue. Now, in October of 2009, I called PSE&G and they advised me that my matter was transferred to collections. I asked why as I have been addressing this matter for months now and it shouldn't have gone there. Now, my credit has gotten affected by these mishaps. I then went into PSE&G offices again and attempted to address this matter and again was told they understand I am correct and they will have bill adjusted and nothing has been done.

Now, my credit score and credit has been tarnished because of this and if you review my credit report, I have excellent credit, was never late on anything, never had negative concerns against me until now and it hurts. I then went into PSE&G again in February of 2010 to address this matter and was advised the same thing and I still haven't received a bill to date from them. All I get is phone calls from the collections. I have attempted to call PSE&G several times since February about this and they keep giving me the runaround. Please can you help assist me with getting this matter resolved ASAP as it is hindering my credit report and my life? And I refuse to pay PSE&G any money for service that were not rendered.

Also, this is not the first time this has happened to me with PSE&G that how I know there is a big problem here. I have gone through this with them three times already on separate situations I have had with other accounts I have with them regarding the same subject matter. And with those matter, I took the loss and just paid the bills even though I never really owed them this amount of money. If you would like for me to send proof, I can furnish all upon request.

Regarding this matter in question and proof of the other problems I had with them regarding other accounts to show the trend of PSE&G ripping off its customers. Please assist and help me with putting an end to this and have my credit repaired and to have PSE&G correctly bill me and take this matter off of my credit report.

On 3/13/10, we had a major rain and windstorm, which toppled a huge oak tree from our property. This tree ended up lying on the power lines, and a few cables broke off. With this, we did not have power. When we called PSE&G, we were told the power would be back on Tuesday (3 days later). Tuesday came and went. There seemed to be a concern, as to whether or not to put up a new pole. I am not sure why it is such a dilemma, and they could not reconnect the lines, while waiting for this decision to be made.

After numerous phone calls and threats from our entire neighborhood, on the 6th day, repair trucks from Pennsylvania showed up. Lo and behold, they reconnected the lines ,and we had power in less than a 1/2 hour! Why couldn't this be done in the first place? I have 2 small children that had to sleep in a house at 55 degrees at night. I lost all the food in my refrigerator, and had to go from house to house of relatives/friends to take showers, and have light for my children to do homework.

This seemed to be uncalled for, that PSE&G could have fixed the problem 3 days earlier, but for some political, or other reasons, kept us hostage. I hope they understand when I deduct the days without power, and all that I lost because of it, from my bill next month! When we called, they just kept pushing the blame on the town, mayor, etc. Buck and admit you didn't know what you were doing! I lost over $500 in new groceries, food in my refrigerator, travel costs to find showers, and 6 full days without power that I don't expect to pay for. All the other damage has not been assessed yet. My children are both sick with colds, and exhausted from sleeping in a cold house for 6 days.

They refused to give me an appointment. The appointment they give me is a four hour window (8 am to 12 pm) and the tech never shows up. The tech adds a note to the ticket stating that he does not have access even though he has a note that he was supposed to call me the customer and/or the onsite building manager. When I called in to talk to someone no one is available and able to do anything. There is no competition in the area and they are able to do whatever they want. On the last call they basically told me I have to sleep in the dark with a blanket. There needs to be competition because their customer service seems to be this way because it can be. I want an attorney to contact me because they have to feel this somehow. I am living no where because I don't have heat, hot water or electric.

I have been fighting PSE&G for 6 yrs for the over charges I have been receiving monthly and it has been a nightmare and exhausting. I have made several calls and written several letters and to date I am still have the same problems. All I get are rude representatives who have no authority to do anything but feed you a line. My last letter written was dated January 1, 2010 and I never received a response and had to call Ms. P. who has no idea of the responsibility of being a customer service rep.

I have explained to her many, many times. I'm a single person who gets up at 3 am and out the door at 4 am and return at 3:30 pm and leave again at 5 pm and get home at 10:35 pm and in the bed by 11:30 pm and on Fri., home from work at 3:30 pm and out the door at 6 pm and home Sat. morning at 8 am and sleeping then get up at 3 pm, out the door at 6 pm and back home Sun. morning at 8am. How could I receive outrageous bill monthly? Her response is that she does not know and once have to look into it. I have informed PSE&G that I do not trust them because of previous incorrect meter readings. Several times my bills had to be adjusted and I was credited; however, it has become exhausting to have to get on the phone once again and start this cycle all over again. I am exhausted and need some help! I am writing the president/CEO of PSE&G for help.

PSE&G is the biggest rip-off. For the winter, my monthly bill for a 2 family house is usually $450 for heat and electricity. My January 2009 bill was an unbelievable $750. It's crazy because I don't ever change the temperature. I called PSE&G and they checked my meter. I received a credit for $2,000 for 2009. Why would PSEG over estimate my bill in 2009, so much money. Think about how many people they overcharge. This means increased profits for them. On top of that, I received a Mid-Jan bill for $800 and a Feb bill for $800 so they essentially re-billed me my $2000 credit. There is nothing we can do since they are a monopoly. I will fight back by living with candles for light and using my fireplace for heat.

I received a crazy estimate for gas in December of 2009, $850 for my 2,000 square foot home. I arranged to have a meter reading on January 15th between 12 and 3 pm. The reader shows up at 10:30 am. Fortunately, one of my kids was home and let them in. My next bill has an estimate, no actual reading. I call up and they say they have no record of any meter reading and that I have to call a different number to schedule another reading and to clarify what may have happened. I spend 20 minutes on hold and cannot reach this department.

I sent an e-mail to PSEG and there was no response. What is with this utility? Yes, we depend on them for gas and electricity and yes, for the most part, their outside workers do a good job but their customer service is absolutely awful. Can someone please help me cut through this bureaucratic maze and tell me how I can find out what happened and what my gas reading is? I am going to try to do it myself from now on but would like someone to show me how. Thank you for your assistance in this matter.

A PSE&G service man shows up to our Pastor's house to let her know he is going to shut off the PSE&G services because we had not made payments in three months. She was absolutely shocked because a, we've never been late with our payments, b, we never got a letter saying we had not made payments in three months, and c, we never got a call or a letter saying a guy was going to show up to the house to shut off the services.

We contacted the administrator of the church and she confirmed everything had been paid on time as we typically do. The administrator started doing more research and she found out the account number had been changed three months back and the money that was paid thereafter was still going to the old acct number. What's even more amazing is the fact that we never got a letter stating that our acct number had been changed; PSE&G waited three months not to send a letter to let us know of the change or the fact that they've had our money in the old acct and could not transfer (?).

The only thing PSE&G did was to send a guy without any notice to shut off the services. The fact that they did not bother to "check the basics" is pretty scary. What made them think that a top customer was just going to stop payments without an explanation? Why didn't they contact us ever directly or via email or regular mail? Why they didn't check the records to make the connection that the change they themselves made (without notifying us) was the cause of this fiasco!

After numerous conversations with customer service and our telling them what was going on (they were still clueless), they told us they could not transfer the money (they themselves did not understand why they couldn't). So now, three months later, we have to write a new check for the amounts we had already paid (three months back) and we have to wait until PSE&G sends us those payments back from the old account. Talk about a waste of time! Talk about taking care of your best customers!

PSE&G have not received payments from me although I have been making my payments. My bank showed them proof of my payments and still it seems like it's no help. All I would like is credit to my account! Yet again for the second time they are sending me shut off notices and my services will be interrupted again by February 8th.

This letter is to formally serve as a complaint against a deposit that was added to my PSEG account in the amount of $668. I called PSEG on Jan. 14 to tell them of my intentions to pay my outstanding balance of $1700. The plan was to pay $500 on Jan. 15, $500 on Jan. 26 and $700 on Feb. 5. This would have made my account current and I would only have the current charges which arrived on my bill on Jan 29. I find it in poor judgment to add on $668 to my bill when I was clearly making an effort to rectify my status. In speaking with a group supervisor, John ***, I understand that this was done because of my collections status.

Collections should have used better judgment in handling this situation, I have been a customer for over 12 years and this is the first time I have seen this on my bill. Where is the common sense in this situation? It's as if PSEG is forcing me to be in collections status by adding a charge almost in the amount of my next payment. I am requesting that this charge be removed from my bill, I am a long standing customer and I was making an effort to make my bill current. In this time of recession I find it appalling that PSEG has policies that will keep customers in debt to them. The sadder part of it is that there are no other avenues for customers to receive electrical services because PSEG has a monopoly on these services in my area.

I received my biggest PSE&G bill ever at the end of December $266 (this is for gas only). Well, the bill I just received yesterday has topped it, $445, again this is only gas, my electric is with another company. Nothing has changed at my home with the exception of a week of cold weather, but other days of above normal temperatures. What is going on and how can they continue getting away with this!

I called PSE&G for about the tenth time. Finally, I got through after waiting about 10 minutes through a very rude customer service person, extremely rude attitude. I told her I was calling because I was on the monthly plan but took myself off about 9 months ago. I called at least on three other occasions and was told an adjustment to the monthly plan would be processed.

First of all, she laughed and kept repeating to me, "So you are calling on something that is almost a year old." She thought this was very funny. I explained that I had called on other occasions and was waiting for the adjustment. She again laughed and put me on hold for about 15 minutes. I hung up out of frustration again. They are a monopoly and it is almost impossible to get through to them. Every time you call, the recording says, "There is a very lengthy wait time, please call back at another time." I am so frustrated. I feel like I was treated like garbage. The girl I spoke with should be fired. Frustration and lack of resolution to my question.

I received an astronomical bill from PSE&G this month. It is double the previous month's bill and higher than any bill I've ever received. I have a four-bedroom, decent-sized home, but a $500 ($300 electric and $200 gas) bill for two people who are rarely home is ridiculous. I've heard complaints from other PSE&G customers that their recent bill was very expensive. Does anyone know what happened this past month?

We purchased the home and connected to PSE&G service on Dec 31th. We have gas meter inside the house. The meter reading guy came on Jan 20th and took the reading for 20 days, since we purchased the home on Dec 28th. We actually moved to new location on Jan 5th. Until that time, our gas and electricity was very low. So there was no reading taken on Dec 31. We receive the bill with electric as $15 as expected, but gas $480 which is not correct and statement says actual reading taken on Dec 31st and actual reading taken on Jan 20. How can that be possible? We stayed for 10 days and also we use two small heater all the time. Day time temp at 68 and night time at 62. But bill says $480. I contacted PSE&G, very rude people to talk. And they insist they took the reading. Upon several calls, they said they will look into it. But I do want to express my frustration here. I'm not sure if PSE&G will do something about it after looking at so many complaints.

I own a two-family home in Jersey City, NJ. I've been waiting for PSE&G to come to the house every month but they never come. They make estimate readings which are always higher than the actual reading. When they finally come to do an actual reading, the bill shows that they do a re-estimate to the last time they do an actual reading. When they do these re-estimates, they credit us the money that we already paid and charge us a new and higher amount.

They have done this to me for my first floor and the second floor where I live. My tenants went on vacation for two weeks last year, I personally disconnected all her appliances except the fridge. The bill was higher then the previous month. I have called for PSE&G to come and check the meters, but they make you wait and never come. They have done this to me twice. I think it's unfair of this company to treat us like this. We complain and there is nothing we could do but pay the bill. I'm tired of this and I want some kind of investigation done.

I have been back and forth the PSEG since before August 2009 for an inaccurate bill. They would read the meter and then send me an estimated bill. In August 17, 2009, PSEG changed the gas meter. The actual reading was less than the estimated reading and PSEG advised that they had to use the higher reading even if it was wrong. I have been to their offices in West Orange on three separate occasions and they still have not corrected the bill. I then contacted the Board of Public Utilities for assistance and spoke with Mr. Dickson who did nothing. I then contacted his supervisor Charlie who promised to help but has not yet done so.

My meter was last read on or about January 21, 2010 and today, January 23, 2010, I received yet another estimated gas reading. My bill also requires a $380.00 security deposit because my bill has not been paid in full, which is through PSEG fault. All I asked for is an actual bill and to date, I have not received it. I hope that an attorney will start a class action lawsuit against this utility company for the unfair practices. I fear that when I do get an actual bill with the correct reading, it is going to be so expensive. I may ultimately have my services interrupted for nonpayment. The customer service is less than helpful in resolving consumer complaint and billing issues, that is of course if you even get through.

Our boiler began leaking last Friday. We called PSE&G and they sent a repairman on Saturday morning. Without examining the boiler, he determined that it needed to be replaced. So we called PSE&G again to have someone come and give us an estimate for a replacement. They told us they would send someone in 24 to 48 hours. No one came. We called again Wednesday. They told us they were very busy, and someone would be here soon. It's now Friday, and they still haven't sent anyone.

Today is 01/14/10 and I called several times today to get my bill straightened out. I had problems with the gas portion a few months ago, and Mr. ** adjusted my bill. Now I feel the same thing has happened again. I just need someone to contact me. Thanks.

I called on 1/9 to report no heat and was given a repair appointment for 1/10 between 12-4PM. At 5PM, no one had come so I called and was promised someone would be there. I called again at 6,7,8,9,10 & 11. Needless to say, no came or called saying they would not come.

On 1/11, I requested a supervisor because I wanted someone to return after 8PM when I get home because I did not want to take time off from work and they don't show again. I was promised by two supervisors that someone would be at my home after 8PM but no one came nor did I receive a call saying they were not coming. So I called back at 10PM and was told that someone came at 4PM even though the notes on my account clearly state that someone would return after 8PM.

I asked to speak with a supervisor. They promised a callback after an hour. No one called so I called back and was connected to Mr B. who was very rude and nasty saying that someone would be out tomorrow between 12-4, take it or leave it so I hung up on him. He called me back swearing to me that he would cancel all appointments. I hung up again and called to get another supervisor. I spoke to an Agent name Mr L. who promised me his supervisor Mary would call me back tonight. I told him it was after 11 and he said, "don't worry she will call you back tonight." It is now 12:30 AM and no call back.

It is going on 3 days and I have no heat and no one at PSE&G seems to carry even though I am paying for a worry-free contract. I have unsafe condition because I have to use my oven to keep warm in the 20 degree weather and Mr B. is going to cancel all my repair appointments.

We moved here at the end of June and had our electricity set up before we moved in. We set it up and moved in. Everything seemed fine. July and August both came and went, and we never got an electricity bill. I called the company, PSE&G, in late August to ask why we never got a bill. The rep told us that our case was in accounting while they prorated our usage from June, and we'd get a bill for everything.

September, we finally got the bill. We had averaged around $60 for each month in the summer. Then we get the actual September bill, and it's for around $300. We called the power company, and the rep told us it sounded like we had a misread when the meter reader came out. So she corrected it over the phone. No problem.

October's bill came, and it's for $250. We called the company again and were told that since this was the second time it's happened, they need to suspend our account for a month and wait for the next reading to come in to verify that everything is "ok." November came. It's a fairly normal bill--around $75. And the company said they're going to send someone out to investigate our meter and send it to get inspected.

On December 14, we waited the month. The guy came out to get the meter. We wouldn't have even known the guy was here, except that we lost power when the meter got switched out. We called the company about 2-3 weeks later to find out what the status was. The rep said the guy who's in charge of doing these inspections was with a customer and that we would get a call back. Of course, this was New Year's weekend, and we don't hear from them again.

So we finally called them back this morning. It turned out that the readings we had during the summer were, apparently, way low. So what happens? The power company just added up the power we actually used and threw it all onto one bill, with no one telling us anything.

We were given the runaround for almost 6 months. No one we ever talked to (probably around 3-4 separate reps from PSE&G) ever mentioned that this might be the reason. They never called us to say "Oops, we made a mistake!" and warn us that our bill would be ridiculously high.

The best part? The guy we talked to today said that he has a "note" on our account that whoever comes out to do a reading makes sure he "checks it twice" to assure there's no error, which basically means nothing. We have absolutely no guarantee this won't happen again and no way out of this giant bill. We now have to pay an additional $40 every month, plus our existing monthly bills, for 6 months to pay this balance off.

My boyfriend/roommate is on unemployment; I have an hourly job. Money is stretched as tight as possible without having to worry about an extra $200+ that needs to get paid off.

My bills with PSEG have been insane for over 4 yrs. I was credited $1343 in Feb 2009 (the coldest month)I noticed in Jun 2009 I still did not receive a bill so I called PSEG and they sent a bill for $2850 in Aug 2009 (for the warmest months!) this was obviously an error and they realized it. After paying them $706 (Oct/Nov 2009)to avoid cut off they set up a payment plan. I paid $243 in Dec (payment plan required $206 a month) I receieved a shut off notice for 12/28/09. I explained I followed the payment plan of $206 a month but they said that was incorrect. After being belittled by Nicole about how a meter works I had no choice to call PSEG collections and thats when I spoke to Chaz at extension 2072. This woman was the most unprofessional woman I have ever spoken to inmy life. She insisted I pay $1500 by 12/28/09.

I explained I didnt have $1500 and that most Americans would not pay that for an unexplained bill. She continued to be condesending and asked when I could pay, I said 1/15/10. She said fine and had continued to say the following. "Now Ms S being that you do not understand what a payment plan is repeat after me. you will call us on 1/15/10 and pay $1500 to PSEG, do you understand that? please repeat! You will make sure you have $1500 in your account, do you understand that? Then we will read you meter on 2/5/10 and you will pay your bill on 2/27/10 plus $150, do you understand"....She continued this fiasco until I stopped her at June 2010 and explained I understaood what thereafter meant.

This woman took the very little power she had and belittled me beyond belief. Considering the terrible economy we are going through, thousands of people would line up for her job and speak to people with diginity.

PSE&G continues to bill me for gas that I did not use. I have called five times about this and the proposed solution each time is that someone has to come out to read the gas meter. The meter has been read each time but then I get a bill that does not reflect the gas meter reading. This problem occurred once PSE&G switched to its new billing system in March 2009 (without having first tested it) and remains unresolved into December. My guess is that the meter readers' devices do not "talk" to the new gas billing system (electric is fine) Given the number of complaints I have seen from others, I would think there would be grounds for a class action suit on behalf of the consumer.

Also, with this overestimate for me and apparently many others, PSE&G has been filing false and misleading financial statements and has been reporting gas useage and accrued revenues inaccurately to the SEC. Any requests for future rate increases to the BPU based on useage would also be erroneous since they have estimated incorrect amounts (over-estimated what they have purchased and supplied to their consumers). I have received shut off notices for non payment even though I have been paying regularly. These notices are stopped after speaking with customer service reps. Credit rating may be impaired if PSE&G reports a deliquent account (that is not really delinquent or unpaid) to the credit reporting agencies.

I moved out and canceled my services with them. I've been trying to get my security deposit back from them for three months. Every time they have a new story why they didn't do it.I called them about 5-6 times already and spent hours on a phone as their lines are busy most of the time. I also lost the money they owe me.

I closed my account with pse&g since 08/10/09. From my deposit of $152.00 they are supposed to credit me back $70.00 its going on to 4 months, everytime i called they keep telling me it's under review. How can they be reviewing my account for so long, There is no supervisor i can talk to, they don't give an address where they are located. I'm a single mom with no job, I need that money to take care of my child needs.Please I want someone to look into this so others don't have to go through the same thing Thank You

I ordered new electric service for our new constracted house in Union in July and it is November and I still don't have power at the house. I tryed to contact with the inspectors, egeneers and others but they don't respond. Even our lawyer called them. They didn't call back. I can't finish house, I can't schedule inspection, I can't rent, sell this house. Even I can't live in.

PSE&G is far from being a public service company. There is nothing about them that qualifies them for being public service or "focused." I waited at my house yesterday for the entire day waiting for a representative to come read our gas meter. To add insult to injury, I confirmed the appointment one-week prior and asked that they ring the doorbell as I would be home. (Normally, I am at work.) Long story short, they did not ring the doorbell. Further, when I called customer service to get an ETA or find out what happens since they did not show the answer was nothing. They cannot give ETA's on when the rep will reach the house nor is there any action taken for a no show. This is outrageously disrespectful to the customer. When I called back the next day, they told me they got the electric reading which means they came but did not read the gas! To avoid this in the future, PSE&G will gladly take more of my money to setup a wireless reader for the gas so that a rep does not need to be in the house. But why should we have to pay more for that convenience? PSE&G makes plenty of money; they should offer this as a free service to customers. I'm so sick of PSE&G and how much they suck. If there was another alternative, I would gladly use it but feel forced to continue service with this terrible organization.

I help pay for my daughters PG&E bill. It is in my name. Her PGE bill has never been over $100 per month (gas & electric combined) this year her July bill shot up to $154.13 so i filed a complaint about a high bill. For example: electric usage for kWh usage are as follows: 3/29/09 her usage uas 216 kWh and her electric bill was $24.96. 4/29/09 usage was 384 kWh $44.66 bill. 5/29/09 bill her usage was 519 $60.79. 6/28/09 502 kWh $58.00 bill. 7/29/09 1030 kWh $154.14 bill. 8/27/09 909 kWh $133.34. 9/27/09 131 kWh $145.38. her billing when from $.12 per kWh to $15 per kWh to $1.11 per kWh. This was a 700 % increase!

PG&E's response was that there was nothing wrong with her billing or her meter.

Please help me

i contacted PSE&G by phone and in person but they was not able to expalain to me what happended and if i dont pay it again my sevice will be shut off.

I have had problems with PSE&G's billing since my move in my new apt. since May 2009. I have been estimated each and every month with the bill. I spoke with a rep and she stated before Jul 27, 2009, the last physical reading was Jan 2009, therefore, making me responsible for the "catch-up" bill.

I called once again to get more information. After waiting about 45 minutes to speak with a live rep, I was told i still was responsible for the bill and apparently I have been underestimated in electric and overestimated in gas. They have not sent a rep to look at the meter nor have they yet adjusted my bill for the overestimation.

Since speaking with PSE&G, I have paid 575 for the catch up and I have not received a bill since Aug. I am sure I will now have a big overestimated bill whenever they do decide to post one.

I cant speak to anyone to get this cvorrected. I don't have time to go to a service center and there website doesn't allow you to give themn a message online. This is insane. They tell you to visit them on line or call them back at a later time. I can't believe nobody is watching this public utility

In my 33 years in US since 1976, PSEG power company tops my experience with beuracracy and arrogance. Literally one hour of waiting on phone, and still can't reach anyone! What kind of monopoly attitude is this?

Here is the detail: After one year of paying my bills online, their online bill payment website rejected my login and password both yesterday and today. This morning, I decided to call their customer service hotline (What any blaring irony they name it this way. A more appropriate name should be "customer torture hotline".)

answered the call, admitting that their server had a problem yesterday. But after I told him I still cannot login today, he decides to transfer me to a online tech support.

From 9:10 - 9:30 AM, after hearing the message "someone will assist you as soon as they become available" a million times, another person answered. After I explained my situation, she simply said, "Hold on a minute." And that "a minute" turns into another 20 minutes of ordeal of listening to their lousy jazz music and intermittent message "someone will assist you as soon as they become available".

After holding for ONE FULL HOUR, I gave up. But I want to share this outrageous story with other consumers.

PSE&G's website doesn't even have a link for customers to voice their feedback and complaints. All this speaks volume about their monopolistic and arrogant attitude. They have absolutely no incentives to please customers and improve their quality of service. They have no regards to the value of time of customers!

Have have been bring charged for the the past 6 month Extra for MX Energy Inc. This service was cancelled on May when I received the 1st PSE&G. Every month since then I have been call PSE&G regarding this and they have been telling that the request was sent that it will a time. I am cannot beleive that it has been taking 6 month. When I called two month ago PSE&G stated that we had to wait. I need help on this. Please.

I called PSE&G and I ask the customer service rep if someone can come out and read my meter because my bill has been estimated for the month of september. I was told that I have to wait untill my next scheduled meter reader which will be on october 15th in the meantime the only thing I can do is pay the bill my bill is $845 total of which $329.00 was for the month of september. my bill has never been this high the most it was was $225 and that was in the summer time with the AC running all nigh long

I cannot believe all the complaints about PSE&G Co of New Jersey which have not been addressed. Has PSE&G been taken over by the MOB!?! I live in North Bergen and have also been overcharged, double billed and treated with disrespect. I have had a burly man appear at my door demanding either a huge amount of money or having my electric turned off. This happening while negotiating with PSE&G to look into the problem and making monthly payments! I have called, logged complaints with the utility commission and the attorney general, and talked to an agent in person at their office. I have received many promises to look into my complaint but have received no answers. What is left to do?

06/29/09 a repair man came out to service my fridge on 08/28/09 to same service man came back out for the same reason but this time he said that PSE&G cut the power down so that Bayonne wouldn't have a brown out & there was nothing that he could do mind you the first time they came out it took 6 days before anyone came & I lost every thing even after buying 150.00 of dry ice I called again today 09/11/09 for the same problem & was told I had to wait until Tuesday 09/15/09 my freezer is full & I'm about to lose every thing again I don't think it's fair that I have to keep replacing food because nobody wants to do their job money don't grow on trees & food cost to much to throw away

I have several issues with PSE&G that I would like to get help in resolving. For one, since PSE&G is the sole provider of uitlities in NJ, they should be held accoutanble for manipulating their protocols. I have been a customer for over 12 yrs. About 4 yrs ago, I purchased a home and was moving from my apartment to my home. When I requested to have the account changed to the new address. They advised me that I needed to pay a deposit, which makes no sense to begin with since I have had an account for over 8 yrs at that point. 4 years in and I still have not received my deposit back. In the 12 years as a PSE&G customer, I have never had my service shut-off and I have managed to pay all of their ridiculous fees and estimated bills. It should be illegal for such monopolies to make up rules as they go. I want my deposit back!!!!

I moved in an one bedroom apartment in Hoboken on July 30, 2009. My first PSE&G bill came on August 5, 2009. They billed me $80.21 and claimed that I consumed 408kwh electricity in a week. I made 5 calls and was on hold for over 2 hours. Finally, I got hold of somebody on the phone and he said, he would adjust my bill to $35. On September 4th, I got my second bill and this time I was billed for $169.54 for 908kwh of electricity. This is outrageous. I go to work very early in the morning and don't come home until 8 at night. It is impossible for me to consumer that much electricity in an one-bedroom apartment.

I just moved into a new apartment in April of 2009. When I called PSE&G to have my service turned on at the new apartment, they charged me a deposit of $124.00. A payment for $29.92 was due on June 2, I paid online in the amount of $30, now I have a shut off notice, because I didn't pay the deposit. Ever since then they've been applying my monthly payment to the security deposit and sending me shutoff notices when I'm paying my bill. This isn't right, this isn't real estate, they're providing gas and electric, and since when have they started collecting deposits from their customers? I'm going to find out if I can go with another power company, if not now when it's available for me to do so I will, I want nothing to do with PSE&G. I'll make sure to tell family and friends if they can use another power company as well. We're a family of 5 and was receiving unemployment, the extension mind you, and that has run out. Now PSE&G claims that if your bill is paid on time for a year, you'll get your deposit back with interest. What if something happens and I cannot pay on time for one or two months, then they just get free money, they're the ones actually benefiting from this. I can see if I actually owed $124.00 for services that I used, that's different. I cannot pay this, I'm sorry, I do not wished to be shut off. I don't need to be stressed no more than I already am, and snap and do something stupid like a lot of unemployed people have done to themselves and their families, because of this economy.

I am very angry and they refused to let me speak to a supervisor. I have excellent credit scores; this is a technical mistake but they are holding on to a large sum of money and will not help me. Loss of time; stress