Pepco

Since my dear mom died two years ago, I've been paying for all utilities in the family home, including electricity. My bills averaged around $70. About a year ago, I got a whopping bill for $509. I protested the bill to Pepco. They sent out a person to check their new smart meter which had just been installed. I was told the meter was working perfectly. I was suckered into getting onto their budget plan and paid $125 per month. Two months ago, I got a bill for $350 and letter stating that I had exceeded my budget limits, yet I was never told, let alone warned, what those limits were; which I do not believe I ever really exceeded.

Again, I lodge a complaint only with the public services commission where I spoke to one Maurice ** who said he would investigate the matter. Again Pepco sent out a meter reader only with Mr. ** also to my home to check the meter and it again turned out to be working perfectly. During this time, I was advised by Mr. ** to make partial payments at least until the matter was settled which I've been doing. My bill was supposed to be on hold until there was a conclusion of this matter. Yet, I continue to receive bills which only increase in price with the last one being over $1,700! This bill, I was told by a Pepco rep, was due to my late and partial payments; that I was no longer eligible for their budget plan and that I would have to pay what I would have paid during my budgeted time in metered time or some rigamarole to that effect.

There is simply no way that I could've used the amounts of electricity they claim and even if that were possible, why did they jump my bill from $125 to what I now owe them over $1,700? I'm certain that I'm not the only customer that this has happened to and that many others have experienced this and far worse at the hands of Pepco. As a contrast, my other utility bills are $181.00 for natural gas and $21.21 for water. I would appreciate any help or assistance that your organization could provide to me and hopefully many others concerning Pepco's determination to take its customers to the cleaners! Thank you!

This is a complaint about Pepco. I'm really disappointed with the control box that they installed in my property. I never gave my authorization for that to be installed. My house has been cold inside for almost a week, there are kids inside the house. I ask them to remove that box from my house immediately. You have my number, so you can contact me at any time.

On March 26, I paid $136.72 on the website via check (not Bill Matrix). I followed up with a call because I didn't get an acknowledgement of web pay. The call resulted in my being billed again for $136.72 and 2 overdrawn charges of $30 each. I called PEPCO and was told the second (duplicate) billing is being processed so nothing could be done at this point. On April 4, I was charged $30 again (3rd time) for being overdrawn for the $136.72. I must now stop payment for PEPCO billing of $136.72 at a cost of $20.

Our service was disconnected early yesterday, Monday April 02, 2012. I called customer service in attempts to have my service reconnected. I ended up driving myself to our local Pepco office located in Rockville, MD and my payment in full at exactly 4:00 pm. The cashier at the office guaranteed me that our service would be reconnected on the same day by close of business. I have two children of ages 2 and 6. I also have additional family members in my home with two more children of ages 3 and 7. I explained to the cashier that it was urgent and to please have the service up and running on the same day. Our two fridges were both full of food for we went shopping over the weekend. It is now 6:00 pm on Tuesday April 03, 2012 and our service is still not connected.

I called customer service this morning at 202-833-7500 and spoke with an agent. Again, I explained to her our situation and current problem. She then checked a status for me and guaranteed me that our service would be connected no later than 4:00 pm. This is due to the 24-hour time period Pepco is to have as process of reconnection. I still have no power at home. I called customer service again about 45 minutes ago. The agent who helped me this time is now telling me that our service is scheduled to be reconnected today before end of business so it could be at any time before 7:00 pm.

Had they been clear from the beginning, I would have made arrangements to move everything from my fridge to my parent's or sister's home. Instead, I am having to throw away a lot of food that was left in the fridge due to all the false guarantees I was promised. Economy is already hard enough. I have lost my full time job and have had to pick up a part time. I don't have money to just throw away! It's very frustrating that I was guaranteed yesterday our service would be reconnected; I was guaranteed this morning that my service would be reconnected and I was guaranteed service would be up and running within 24 hours.

The agent that helped me on my last call said her name was Mrs. **. She was unable to give me her first name because it is company policy, as she said, and was unable to transfer me to a supervisor. I asked to speak with a supervisor in effort to get real answers and not "he said, she said" kind of answers. Mrs. ** attempted to transfer me then came back on the line and asked that I leave the supervisor a voicemail instead. She then went to explain to me that the supervisor on duty, Mrs. ** had no interest in speaking with me but that she was aware of my problem. I find this very frustrating. I am trying to get real answers and the one person who is supposed to help your customers refused to speak with me.

I am very disappointed and very upset that Pepco as a company hires people such as Mrs. **. It is very upset to see first hand what I've heard from many, many friends and family that Pepco doesn't care about their customers. You never get help. Always on hold. Always being given the runaround. I've had a share of my problems in the past. I've fallen behind on payments before. I am not new to your customer service and usually I am helped and left satisfied but this time. I was not. I felt turned away. It's people like Mrs. ** and Mrs. ** who give your company a bad reputation and a bad name. Hopefully, my very frustrating experience will help you in becoming a better company and having better customer service. It is now 6:15 pm and I am still waiting for reconnection. Sorry and thank you.

I purchased the property at 13212 Warburton Drive Fort, Washington, MD the first week in November 2011. The first bill that I received at the property (mind you that the property was vacant) was for the period of January 21 - February 22 for $814.00. Part of the bill was for a security deposit in the amount of $320.00, and the rest of the bill was for usage for about $500.

I called Pepco hysterical, because everything at the property is turned off. And since it was vacant, I was expecting a minimal bill. Well, I got a bill today for the period of February 22 to March 16 in the amount of $616. I was floored. The house is still vacant. I called and spoke to 6 different customer reps as well as an energy conservation specialist (I was transferred to) regarding the bill. No explanation that they gave me was justifiable. How do you conserve when the utilities at the property are not even being used! The house is vacant!

They informed me that they installed a new digital remote sometime in August 2011. I don't know if this has something to do with the bad readings for the last 4 months. I don't have any idea of what to do! I have a serious pang in my heart, because I know that this is not a correct reading. I am serious in stating that everything is off. And with this mild winter, who needs any heating on!

I have an electrician coming to the property sometime tomorrow. I really hope that this can be resolved. In the meantime, Pepco has placed the account under investigation. But I sincerely hope that I am not expected to shell out this kind of money each month. Just imagine when someone actually takes occupancy. Should I expect bills in the thousands? If someone knows of any solution, please help me. I am in tears.

First of all my Pepco bill has more than doubled over a 30-day period. Second, my "smart meter" is displaying error codes on the meter. I called Pepco several times about this issue. I still have no resolution so I requested that they change my meter back to an analog meter. I did some research on my own and retrieved the documentation for the meter from the manufacturer. I looked up the error codes myself and proceeded to call Pepco and let them know what I discovered. They had no idea what I was even talking about. Keep in mind these are the engineers that are assigned to deal with these meter issues. I still have not heard back from their engineering department. In the mean time, my bill has gone from $250 to $550 and all they can tell me is that something in my new house that has all new Energy Star appliances and a new heating and cooling system is using up more than twice as much energy as it did the previous billing cycle even though nothing has changed in my home.

If the meter is so smart, why is Pepco not able to tell me anything about what or where the energy in my home is even being consumed? And how can the meter even take an accurate reading or do load profiling or any of those functions if the battery is dead in the meter? Also, the TOU is always going to be a default value while that battery is dead. The meter doesn't even know the date and time without a battery, so how can it possibly even charge you peak and off peak hours if it has no idea what time or day it is? I have filed a formal complaint with the MPSC (Maryland Public Services Commission).

Every month, our bill just gets larger. We log on to our Pepco account to see the bill, and it never reflects the accurate amount. They don't update their website. Then I get emails from them telling me I owe, for example, $580 when I know that is impossible. It's stressful that they keep telling me I owe ridiculous amounts. When we call them it is also very difficult to get a straight answer. I don't understand why they are allowed to provide such bad service and I wish the government would step in and help. It would be great if I could trust the bills they send...but really I think someone should get them out of business or at least give me a choice of who I'd like to provide my energy.

I have had Pepco for 9 years and never had services disconnected. However, I have paid services late. Now after all this time, Pepco is demanding I pay a $420 deposit or they would disconnect. If you pay the bill late, isn't that what late fees are for? Also, I was given conflicting information. One rep said they can't disconnect services if you don't pay the deposit but a disconnect can only occur when you don't pay for electric you have already used. Now other reps say services can be disconnected if you don't pay the deposit.

I told them the $420 is a hardship for me, and I don't qualify for any government to help with my electric bills. But can they force me to pay a $420 deposit after 9 years of service and disconnect service if don't pay the deposit? Is that legal?

I made payment arrangements with Pepco and also signed up to have Energy Assistance assist me with my bill. After payments were made by Energy Assistance and my third payment was made, Pepco sent me a bill with my balance obtaining an extra $350. There was not an explanation on my bill, so I contacted Pepco customer service. They informed me that $350 was added to my bill, because I was not on time in the past and that they were given permission from the public service commission to give these charges.

This was not told to me during my request for payment arrangement. Also, if I am struggling to pay the current bill, how do they think I will be able to pay an additional $350? I feel as if this is price gouging and it's unfair to customers, especially in this struggling economy.

Pepco is making customers pay these high deposit fees to get their service restored and not refunding the deposits back to customers. Pepco states that the fees would be refunded after you have completed a 12 month continuous good payment history but the deposits are not being refunded back to the customers. I have spoken to several of Pepco customers that had similar cases. It shocked me to found out that their sensorial of being denied their refund of their deposits were the same. They were first told that they have had a great payment history so they will put in a request for the deposits to be refunded.

One to two months later, there was no check, no letter of denial or no phone call from Pepco. The only response that the customers are getting when they call back asking about the refund is that "You have had several late payments so your fees will not be refunded." I stated to them my payment had not been late. She just stated, "There is nothing I can do because our records are showing you were late." She even provided me with the representative name that I have spoke with who told me I had no late payment within the last 12 months. The same representative submitted the request. She stated I do not know what he was looking at. Remember, I had not received one late notice from Pepco.

What I am saying is there's a fox in the hen house. This is not an isolated incident. There is a scam going on somewhere in Pepco. That normally means someone is getting paid. IRS, please help! Remember forks that money gets interest. Are we getting the right amount of interest back? Or someone is living off of it. The IRS need to be made aware of the additional income Pepco is making on deposits. In a lot of cases people are forgetting the deposits, dying of old age, houses are being foreclosed on. You never see that deposit again.

I am writing concerning my mother. My father recently passed away, so we changed the account from his name to hers. Imagine her shock when after 50+ years of being a Pepco customer, and by the way, never missing a payment, she was charged $706 security deposit. Apparently, a soft credit check was performed and she "failed." Really?

Because my dad died, she is being penalized. She pays her bills, and for her to be charged $706 on her fixed income is totally ridiculous. Why couldn't Pepco give the poor woman a break. She can't afford to give you that money to hold for six months. 50+ years of paying you isn't enough? I know you're going to say it's your policy and we can't do anything, but shame on you. Hopefully, she will have enough to get her meds and food this month. By the way, I like your little blurb at the top that states please be fair!

A "Pepco"guy came to my door at 8 at night, Feb. 3, 2012 and wanted me to open up so he could discuss the work they were doing in my neighborhood. It was dark and I said, "no, I'd call Pepco office on the phone on Monday". He wanted to put a box on my house and said he was going to save me money, but that I had to sign. Now it probably was another company, but they always say they are Pepco. You should sue them all. They give you a bad reputation. This is scary and upsetting to me. I don't need you to contact me, just publicize it and do something to stop it.

The electric was cut off for an overdue balance. The balance was paid. The meter had gotten broken while the service was disconnected. Now, they refuse to restore power, without me having an electrician to come out to inspect the meter. When Pepco came out to fix the meter, they restored power, but returned back out to the property, and disconnected power again, stating that I have to get an electrician. The balance is zero, and I feel this is unfair. I have small children, and I need for Pepco to resolve this issue right away. Please contact me ASAP, because the weather is extremely cold, and I have no power at all. Pepco is treating me totally unfairly.

Within a few days, Pepco sent me bills with two different account numbers and in Pepco records indicate that these accounts are overdue. I must pay $382.83 by January 26, 2012 to prevent disconnection.

I have my original account, and these two accounts that Pepco sent to me - none of them were my accounts. I called Pepco to let it know that I will move to a new place and asked Pepco to close my account immediately, but the Customer service center never did it.

After I noticed, furthermore Pepco never changed my old account that I still have until now. It turns out Pepco only transferred my old address to my new address without closing my old account. As a Customer I always pay on time, until I finally received the letters stating and asking me to pay an overdue balance $382.83.

I called Pepco to make a complaint about this issue and I was just confused when the customer service centers answered my question. I still have to pay for that bill even though the account is not mine. How this could happen? It does not make sense. Now I feel that I am a victim of the mistake from Pepco.

I am very disapointed and I'm not willing to pay the bill for the service I did not use. The two accounts Pepco sent to me were not my accounts. I have run into what I think of my obligation as a customer to Pepco, pay the bill on time every month.

This incident is very detrimental to me as a customer. I personally look forward to your attention and cooperation of Pepco Customer Service Centers in this issue.

We have a cable hanging out from the electric post for 6 months we called left messages and nothing. I don't understand, this is very dangerous and how many times do we have to call?

In 2007, we requested payment arrangements for our very large winter electric bill. These were made and paid but because we requested payment arrangements too many times, Pepco asked us for a deposit and stated that if the deposit wasn't paid, the electric would be cut off. We paid it. Now 4 yeas later, and after being a Pepco customer for over 30 years, we have requested the deposit be refunded. The first response was that since the bill had not been more than 45 days late in the last 12 months, they would send it for review to be refunded. The next response was that because it was late a few months, although not 45 days, that it could not be refunded and if we paid on time for the next 12 months, then they would refund it automatically.

First, how do you ask someone that is already on hard times and trying to pay an extremely high bill to send you an extra $475.00. After being a customer for so many years, never having the power cut off and having to deal with multiple power outages sometimes for days, how can they hold onto a deposit for 4 years? I would get asking for a deposit if the power was cut off and needed to be restored but this never happened. Yes, the bill is sometimes paid late because the due date doesn't fall in sync with our pay days but never in excess of 45 days, as one agent told me was the deciding factor, I guess not. There needs to be another energy supplier choice in Montgomery County. Pepco would lose a lot of customers. They are horrible.

My wife received help from energy assistants in April 2011, and in late September, we received a cut-off notice for $500. We paid that and Pepco said we owe $200 more and was going to cut the power off. I tried to pay the $200 more and they said we owed them $1,300 for April 2011 to October 2011. I paid the $1,300 and power was restored. And then on 10/31/11, my service was shut off and I was supposed to have turned it on illegally. How do you pay your bill and get your service ended? Also, how do you get charge for a bill that energy assistants paid for the time period that Pepco said I did not pay? It's cold outside and I have children. I bet that no Pepco employee is going through this. It's not fair. I have all my receipts and my family is getting treated like this.

In August 2010, I had the White-Rodgers Programmable thermostat (series 1F88) installed by Pepco as part of their Energy Rewards Program. When I turned on my heat in December 2010, cool and warm air was emanating from the house vents. I also joined Constellation Electric as part of their program to conserve even more energy in October 2010. I live in a three-bedroom townhouse that is occupied by 2 adults (myself and my daughter) and 1 dog. I received a bill in February 2011 from Pepco which included bills from both companies totalling $4,336.17 for 97 days for 28,250 KWH. That is over my total usage for the entire year in just 97 days. I called Pepco and filed a complaint. I also filed a complaint with the Maryland Public Service Commission (MPSC) in Baltimore.

The case is still ongoing. I have been paying all undisputed bill amounts per the request of the MPSC until the case is closed. Pepco has been harassing me with calls from rude customer service employees, sending monthly disconnect notices, and two unannounced visits to my home to turn off my electricity even though I have an open case with the MPSC. I have had to call the MPSC every month to get Pepco off my back. In the meantime, I received several notices from Pepco concerning the thermostat. I said their thermostat had been recalled by the Consumer Protection Agency as being a potential fire hazard. To prevent this fire hazard, Pepco informed me to take out the AA batteries.

I also received another notice that said in some homes, taking out the batteries would affect furnace operations. I decided to get rid of the defective equipment. I ended getting a new heat pump and thermostat (Honeywell) in April 2011. My energy consumption and price has dramatically declined since changing out their equipment. The burden of proof is on me to provide evidence that it was their thermostat that was either defective or installed wrong as told to me by four HVAC professionals who came to my home to look at my equipment which included my outside heat pump, circuit breaker box wiring, inside furnace and their thermostat. It amazes me that my bill was at its highest price and energy consumption when I was using their equipment.

I was told that they would take the tree away after cutting it down and give me $200 for a replacement tree. A month later, no one has come to take the tree debris, no check for replacement and no one who knows anything about the program, no way to seek resolution.

This afternoon the Pepco cut the power at my residence. I was told that I needed to pay off the entire balance to restore service. As I have two young children, a wife, and a very demanding job, I made the large (for me) payment of $1,100, expecting for service to be immediately restored. I was horrified when it turned out that Pepco would not restore my service until the next day.

No one advised me when I called at the 7 pm cut-off for service restoration. I made the payment, fully expecting immediate service; and that is the impression that the service representative gave me. This is beyond unfair - bordering on deception. I spoke with a supervisor who would only give his name as Mr. C. ** and a representative whose name is Mrs. **.

In June 2011, Pepco's contractor was digging at our neighbor's house and sent a power surge to our house. When we arrived home we found the internet, phone and television services out, a fried microwave, motherboard on stove, circuit breakers and power stripped. We filed a claim. We followed up routinely with little to no response and just received (mid-October) a letter from the subcontractor indicating that they are not responsible. The experience has been absolutely abysmal; approximately $1,000 in repairs out of our pocket.

Over the last three weeks, I have the pleasure of dealing with Pepco credit department.

My grandmother died in 2009 and my mother was the administrator of her estate. She contact Pepco and gave them all the details they needed to close out account. My grandmother's estate went through probate and was closed in July 2010. Her house was willed to be and I had a tenant living in the house in early August and that tenant had to move-out quickly because of a domestic situation. I got a new tenant and when she applied for new service, they said that she could not get service at that address because my grandmother was listed as the owner.

I contacted Pepco and gave them proof that estate had been finalized and distribution from estate which listed me as being willed the house. Pepco then said that the documentation was not enough and that I had to change deed to my name because I was doing business in the name of a dead woman which pissed me off because I gave them all legal documentation. Then Ms. Mercer said that the real reason they could not turn the service on for the new tenant was because the old balance was too large and they were investigating.

One week went and passed but had no word from Pepco. I finally called them on September 1st 2011, and Ms. Mercer said that we took documents to the legal department and said that they need to have my name on the deed in order for the service to be turned on at the residence. I asked her why that was not a problem before and she said that it was not a past due bill, so now it's under investigation and they need for me to have the property in my name.

Ms. Mercer told me to send her a copy of the will and I had to tell her that since the estate was closed out, what would the will prove; it could have been over-written during probate, to which she had no response. Then she asked well who is the power of attorney. I laughed and told her that she does not know estate law so I asked to talk with someone in the legal department and she said no. I asked again if there was anyone else who i could talk to and she said no. She said that until I change the property into my name, there is nothing they can do for me. They think that I am trying to pull a scam or something but I am just trying to get my tenant together.

Hurricane Irene caused our development and surrounding neighborhood to lose power at around 15:00 on Saturday, 27 August 2011. By 18:00 on 29 August 2011, all surrounding area power was restored. PEPCO said our development's power would not be restored until 19:00 on 1 September 2011. Our development has a power line that runs through woods. It constantly loses power due to trees touching the line during storms which causes a circuit to trip. Repair consists of resetting the circuit. In the past, our development has gone long as a week without our power being restored (during both winter and summer). This happens frequently. This is really unacceptable as it could be restored by merely a flick of a switch and prevented by PEPCO, trimming the trees have not yet been done.

I lived in Northeast, Washington, D.C. from May 2008 until November 2009 and the building I lived in was all electric--PEPCO was the provider. My electric bills every month were outrageous and would run up to more than $400 a month in a 600 square foot, 2 bedrooms, 1 bathroom, 1 TV, refrigerator, electric stove, DVD player, land line phone, modem, and that's about it. I work 8.5 hours daily and commuted from 1.5 hour to 2 hours one way for a total of 11.5 hours or so away from home. I traveled every few months and worked a lot of hours, so I cannot, for the life of me, figure out how my electric bill was always so expensive.

I now live in a 2-level unit with 2 bedrooms, 2.5 bathrooms, 2 TVs and the normal electrical things used around the clock. There are two people living in the household and my electric is nowhere near what I was paying PEPCO. I am only 10-15 minutes away from work and I work 8 hours a day. Still, I do not know how my electric bill with PEPCO was so expensive. I asked the executives at PEPCO on several occasions to check out why and no one would give me an answer. I got the cold shoulder each time I would call. I even went into the office and no one would talk to me.

Since January 1, 2005, I have made several inquiries to Pepco customer service regarding my service, with the lack of availability and poor performance. Every year, I have lost electricity once or twice for an excessive period between three days to cover week due to wind, rainfall and storm. This loss of power seems to occur only in the grid where my house is located. All my neighbors across, above and below the street seem to never have this problem. This is a system defect and negligence that should be identified and resolved in a timely matter. Each time Pepco comes to fix the power, the process takes no longer than 7 minutes. I'm waiting for over seven days for 7-minute time to fix the problem. It is very outrageous and an abuse of power, especially when I was told by Pepco customer service that they need to give priority to larger residential areas.

Our service was turned off on 8/23 at 2:30 p.m. because we did not have the money to pay the bill. The lady who turned it off said she knocked on the door first to talk to us. She must have not seen the CCTV camera in the corner filming her because if she had, she would not have made that comment. She lied, plain and simple.

There was no attempt to knock or ring door bell. She lied! I caught her pulling away from the curb. I ran out to speak with her but she tried her best to avoid me. I just needed the info on where and how to pay the bill to get service turned back on ASAP since my wife is disabled and restrained to her bed.

After speaking to the lady who lied, I rushed down to 701 9th St. to pay the bill. Afterwards, I was told by Ms.** our service would be turned back on within 24 hours. It did not happen. I called her several times without reaching her but I left four-five messages for her on her voice mail.

Finally on 8/25, she called at 3:25 p.m. to tell us we would have service by this evening and no later than tomorrow morning, 8/26. I have tried to call her again but no answer. It's 10:30 a.m. and we are still stuck in the dark. My wife is hurting and we are begging Pepco to turn our service on.

On May 27, 2011, I received a bill from PEPCO. It outlined my current charges from the previous month, plus a $256.19 other charge. Immediately, I called PEPCO and they said that it was from an outstanding bill from June 08 - August 08 from a previous rental apartment. After explaining to the lady on the phone that we moved out of the apartment on June 30, she told us to fax over a letter from the management company stating that we moved out and ask for an investigation to be opened on the account. We complied and I asked for the bills from that time period. If you say we owe money, please have the proof to back it up.

I have called three times prior to today and have sent three separate emails which were no help. They have told me that they cannot send me those bills. The last time I called, the lady hung up on me when I demanded to speak to a supervisor. Today, I had to call again when I received a letter stating that they were going to turn off my service at the end of the month if I didn't pay the outstanding amount. We have been keeping our current account up to date.

Finally, I was able to talk to a manager who wouldn't let me record the phone call for my reference. He said that he didn't know what was going on but would get back to me on Friday. Even then, he wouldn't promise me that he could get me those bills. While I appreciate the help, I still don't understand why it has taken three months to figure this out. Why can't they pull up old bills on which they say I owe money? Why did it take three months for this to come to light? Why do they feel the need to turn off my service even though we are current on this account?

I have received an outrageous bill from Pepco in the amount of $ 1,497.22 for the month of April 2011. I do not understand why this bill is so high in comparison to my previous electric bills, especially because during the month of April, I was away on a business trip for a week (April 1-7, 2011) and did not have house sitters. In addition, when I returned home from my trip, I discovered my digital clocks blinking indicating a power outage which seemed to be frequent during that period. Neither the air conditioner nor the heating system was running during that month since this area was experiencing moderate weather.

After receiving this outrageous bill, I immediately contacted Pepco and several times afterwards, to learn why my bill was abnormally high. I have yet to get a complete, logical explanation. I have spoken with a Pepco customer service representative that have only suggested that "the bill was confusing and did not make sense". They instructed me to contact the billing department to straighten out the issue. I have contacted the billing/investigation department several times, as the letter I received from Pepco stated and I have left plenty of voice messages. To date, my calls have not been returned. Further, the issue was only under investigation for a short period of time and was then closed.

I live in a 3-story townhouse. I have compared my bill to my neighbor's bills who also live in a 3-story townhouse; individuals that live in single family homes and with my previous bills. My April bill was the only one that appeared to be out of the norm in comparison to the others. My electric bills normally range from $40 to $120, depending on if and how long I am away from home. It does not seem feasible for me, as an individual, to have a bill in the amount of $ 1,497.22 for a one month period especially when I was not even in the state of Maryland for one week.

On Thursday, August 4, when I contacted Pepco yet again to resolve this error (after they sent notices threatening to turn off my electricity). A customer service representative attempted to explain that Pepco estimated my bill for four months (Why?), therefore, the bill is $1,497. Truly this is an ERROR and the explanations were not making any sense. I have been trying to resolve this error but I have been unsuccessful primarily because the representatives do not seem to be listening, and are only interested in providing useless answers and not resolving the real issue. My biggest question is who does estimate readings? Is that legal?

In 2010, my sister received her first electric bill from Pepco and it was nearly $10,000. She had been living in her District Heights apartment since 2008. She has a housing voucher for her apartment. She was able to receive energy assistance a year later and lowered the bill to $7,000. She was then put on a monthly payment plan of nearly $800. She only receives about $650 a month in child support, and never made a payment.

Initially, we went to the rental office and requested that an investigation be done to find out why she had not received a bill in more than two years, despite inquiring about her electric bill from the rental office. When she moved into the apartment, the electricity was already on. We were never told why the rental office had not made arrangements to have her bills sent to her directly since some form of a bill had to have been sent to the rental office. We were told that her personal information was not submitted until January of 2010. She was informed that she was responsible for usage tht no one could prove she had used. My sister has requested several times that her bill be investigated for accuracy and Pepco has refused.When my sister received a cut-off notice, I paid $2500 to prevent this. Her monthly payment plan remains more than she can afford. If her electricity is disconnected, she will lose her home and be homeless.

I received my June electric bill in the amount of $258, a week later to an updated bill of $156 and change. I already paid the original bill which was sent, resulting in a credit of $98 and change. July bill arrives in the amount $391 and change, deducting the credit of $98 and change, leaving a bill of $292.

The problem is that every time I have a credit on my bill, the next bill always comes in higher than the credit. I live in a one-bedroom apartment and I am not there during the day due to work. There is no way my bill should be that high or always be higher than the credit each time I have one. I think Pepco is doing something and needs to be checked on ASAP. I can not afford these extremely high bills every month.

I had paid my monthly electric bill not realizing that this was an estimated bill. Over three months pass and I received a bill with additional charges for the three months that I previously paid which totaled approx $1800! This would mean that I am obligated to pay an additional $600 for each month that I already paid. Not to mention that the new bill which is an actual reading was nearly $500 which means I now owe approximately $2400!

One, they should have told me if they could not read my meter. The first month, instead of letting three months go by and two, who in the world runs that much electricity when they work five days a week! I was given many possible explanations and had even been told not to worry about paying yet and my power won't be disconnected because they will do an investigation and will put a hold on my account. None of this had proven to be helpful. I had two air conditioning service companies check my system to only be given no explanation as to why my bill was so high!

To make matters worse, all of a sudden my bills went back to normal and I received a letter that unfortunately Pepco can find no fault with their equipment so I am required to pay the balance and they will be more than happy to make a payment arrangement with me! Calling them has done me no good because I have been told that a supervisor will call me within 24 hours and that has yet to happen. I also had been told that since I did not pay which I was advised not to I must pay half in order to avoid a disconnection fee!

I have been receiving extremely high electric bills for the past 4 months, it has equal up to $2,895.17. They claim that I have used 6,470 kilowatts in one month which is totally insane. I work all day and don't arrive home until 6:30 in the afternoon. It's just me and my 3 children which are in school, so they are not home either. They conducted a meter test and said that the results the meter was working at 101 percent accurate. Yet, they came out to the residence and dug all these holes up in the backyard and front and re-ran wires underground. When I spoke to a rep about this, they have no record of Pepco coming out doing any work. I need help, I have pictures of the work that has been done. I need to know the necessary steps to take so I can get me a lawyer to file a lawsuit against them. Please contact me at ******** and will explain better in detail.

I moved out of my apartment 09/01/2010 and called to schedule a service cancellation with Pepco 08/30/10. On 03/08/2011 a got a bill for $346.16 which in my calculation are months I did not live in the above apartment. As it is right now, I am struggling to survive with my current pay at my job of only $7.65 with a 7yr old son. I don't feel I am in any way liable to these charges and will like to use your good offices to fight for my right as a United states citizen. I look forward to a response from you via email or by phone.

My wife and I live in a townhome in Wheaton, Maryland. Our normal electricity bill is anywhere from $140 to $180 (Winter season). Last month (January 2011), we received a bill for over $550. Our bill for January last year was around $180. I am an active duty military and cannot afford bills like these. They didn't care. We called to complain, the woman in the complaints department informed us it was accurate and that our Christmas lights (about three strands, mind you) ran up our bill. Then, she said it was our heating and coolant unit. I informed her that we actually replaced that this summer for a more effective unit, so our bill should have gone down. She dismissed the claim and, pretty much, accused us that we were making it up. I asked the three other townhomes in our row and they experienced the same jump in their bills. They also complained to Pepco to no avail. I just received my February bill and it was for $340! Is Pepco just scamming us? It is absolutely ridiculous.

I just rented a 1-bed apartment (700 sq.ft.) in Germantown, MD. My first month Pepco bill for November 2010 was $278 which I reluctantly paid, then it was $371 for December 2010! Other than the basic electric equipment (refrigerator, microwave oven, stove, heating/air conditioning set between 68-70 degrees, and lights) my own electrical equipment included two laptops, a 47" HDTV, gaming console (rarely used), two lamps with energy saving bulbs, two cell phone chargers, and that's it!

There is no way we could have consumed approx. 2600 kWh in a month which Pepco billed me for December, while I was away on vacation for at least 5 days with all of my appliances turned off, including heat! Further, both I and my wife are out during days and rarely consume any electricity. I heard similar stories from my neighbors when I checked with them.

Pepco customer service has so far not picked up my call even after a dozen attempts. I have left a callback number, and I am waiting for someone to contact me. Moreover, after reading experiences of others with Pepco, I doubt if talking to them would help.

There is no way I can afford to pay $371 for an electric bill with such low consumption. Any ideas if anyone ever got to resolve bill issues with Pepco?

After a snow storm, one of the big branches of our tree partially snapped and is now sitting on a Pepco power line, going from the power line poll into our home. Consequently, there is not as much power coming into our home, and sometimes, we nearly lose all power. On January 30, we contacted Pepco. They claimed that they came to our home at around 11:00 pm that evening. They concluded it wasn't a Pepco line, and so they left. We were staying at another place because we had almost no heat due to power related issues. The Pepco repair crews made no attempt to contact us there before arriving at our residence.

This is definitely one of their wires! There is only one wire on the other side of our home, and it is definitely a cable wire. We again put in a request around 1:00 pm on January 31. They claimed that they came out around 2:30 pm and looked. They again concluded that this wasn't a Pepco problem and left. We were in our home, waiting for them, and we don't recall ever seeing a truck stop in front of our property! Again, the dispatch crews made no attempt to contact us before they arrived.

We asked Pepco if it would be okay to have someone come and cut down the limb, but we were told that we couldn't have that done until a dispatch crew secured the wire. We have since placed two more requests. We are here in our house, and we have not seen anyone stop by. Another storm is coming. If this situation isn't rectified, we risk the branch breaking a live wire and causing a fire that could potentially catch our house on fire and cause the county tree and county line to catch on fire. This is a potentially very dangerous situation.

Since Aug 2010, after I moved to MD, Pepco did not send me a bill for two months, even as I went down to their main building downtown. I went to this office on January 28, 2011 to find out what's happening after three requests for investigations. After Energy sent them a payment on my behalf, Pepco made up charges to take my $444.00 so that I would be charged $150.00 a month. Then, I told them that I could not pay more than my monthly bill. I am disabled and get a SSDI check each month.

He says that they did not know that I had moved there until September 4, 2010. But they sent me a bill for my ** address to this new address. He could not find out why Pepco took $444.00 left over from my Energy payment. What can I do? Their bill is too high for me to pay sooner or later. Because of their mistake, I may face turn off. I can use the extra money to food, medicines, and things that needed to be taken care of because I have not had an increase in two years. Thank you.

I am a resident of Montgomery County. I am sick and tired of the "runaround" game that Pepco plays with their customers! I have been out of service for 48 hours. It just got restored after calling their shoddy customer service line on the hour! Our power goes out if the weather conditions are slightly windy, rainy, snowy etc. Do you get the picture? I have complained to Pepco. I have attended county meetings and have even resorted to joining the "Pepco sucks" Facebook page. Will that help my problem? Not really. It's just another way to communicate with other county residents that share the same sentiments towards Pepco that I do. Something must be done to improve their customer service efforts in Montgomery County. Also, the power lines must be updated to underground power lines. The cost may be more expensive on the front end of the project, but will save them millions in the long run! Enough is enough. I can't let my poor kid shiver in the dark, while the executives at Pepco make poor business decisions!

Electricity went out on Wednesday evening. A tree limb broke took out our lines to the house. I called PEPCO and reported it. I called everyday. They said on Friday, it would be fixed. Everyone else has electricity now, Friday evening, but us. They do not care. It is just us as we are one house. I was told to relocate, that's the answer I got. And they have no idea when they can help us, thus one house. Besides the emotional distress, I have no way to do my work as I go to college working on my thesis doing research. The food, I'm frightened, in freezer could be damaged. I'm concerned about my pipes freezing as the temperature in the house is 32 degrees. Then there's the chance the wires may become live and burn our house down.

Pepco overestimated the distribution charges for electricity so I complained. The response I received from them was not relevant and did not address the problem. The distribution charges are between $30-$40 per month but they are charging me $104, more than my electricity from WGES. Please help. This is wrong and unfair.

First, we suffered a week long outage during the summer. Now, 12/13/10 the same year, I have fluctuating and inadequate power to my home. Leaving me with no heat!

202-872-2433, 202-872-3102 or 202-872-3145 to get the power restored do to a wire issue. I have been calling and leaving messages for the past 2 days with no response from them. We have been without power since Monday.

I purchased my condo in September 2008. As a single person, I am always on the go. I never use my a/c or heating unit as I have invested in making my home energy efficient. Each year during the winter months, my meter reading increases from 550kwh to 860kwh. I was told that this occurred because that was the average usage of the previous owner. What the previous owner's usage had to do with my usage, I have no clue. It is happening again and personally, I am a bit fed up. For example, in November 2010, my kwh was 529 for 28 days. For December 2010, the kwh is 859 for 32 days. Such an increase indicates that I used over half of my normal monthly used in a span of four days. What action can I take? Thanks, Lekenya **.

I live in a one-bedroom condo. I have been living here for a year. Ever since I have been living here, I just keep getting real high bills from Pepco. They have come to turn off my lights twice without giving a warning saying that I owe over $1,000.00 that I have to pay. I call and keep telling them that my bill cannot be right because I live in a one-bedroom condo, not a house, and I have family relatives that live in a house and their light bill is not even as high as mine. I then asked to be placed on a payment plan because I am not working right now and I can afford to come up with $50.00 a month.

They placed me on a payment plan. They said it should be on my bill but I do not see anything. I have a new bill dated 11/10/10 saying that my prior balance is $1,108.86 and I made a payment of $143.86 and my current balance is $1,000.00 and my current bill is $242.43 and I have to make a payment of $192.43 plus $50.00.

I am a US marine who has served in Iraq. I was able to buy a house on a good deal since a relative of my dad was going to loose the house under bank foreclosure. Part of negotiating the sale was that I rented back the house to them for a few more months until they could find affordable housing since they were elderly, so I did. I recently moved into the house and the people that I bought the house from was not able to pay for their last Pepco bill.

Pepco will not allow me to switch service in my name and now they have said that service will be disconnected in 24 hours. The bill is large and I am in no way responsible for this. I think Pepco is assuming that they must be family since our last name is the same, but the truth is that they are only related to me through my dad's family. I don't know what to do, I have been to their office twice, and they have told me that the bill has to be paid or else. I am not able to pay for someone else's bill. I contacted the couple I bought the house from and they tell me they have included all their Pepco accounts on their bankruptcy filing, even the last account that Pepco set up for them after they filed originally was incorporated through an amendment of their creditors but seems Pepco does not want to acknowledge this.

My complaint is about the exorbitant amount of deposit Pepco is demanding because I was late in paying my bill when my mother was sick and dying. They are already holding more than 2 months and now they're asking for another month's deposit. I believe they are using our deposits as a slush fund to make investments so that they don't have to get loans from banks and pay them interest. I don't think they should be allowed to require any more than one month deposit from any customer and would like to know if I have to pay this excessive additional deposit. I need my money to pay my real bills, and not to have Pepco use it for their own gain.

I missed one payment on my electric bill and they shut my electric off. Every time I make a payment, the new bill increases. I am still paying an electric bill but have not electric. It's been going on three months now. This is down right inhumane.

My Power was turned off October 6 2020 I am a single parent of 4 times are very, very hard and I keep getting these outrageous bills from Pepco. I live in a 2 bedroom apartment and I know people who have houses who bill is less than mine. Pepco is no help what so ever I pleaded and cried to these people to turn my power on after I had to pay over $800 up front to do when one of the reps told me they will be out by 7pm. Then I call back and they within 24 hours there should be some type of exception when on meds and have children it was so hard trying to explain to the kids what was going on.

Pepco tells you to go to social services for help and they don't help you with anything and why did they wait till the beginning of October to do this when it's cold already at night and it begins to get colder why? Someone needs to do something because its outraged you see someone making payments and you still disconnect service I had one rep tell me her utility was shut off. That's crazy then I talked to one rep and told her I was trying to have my service reconnected and to make payment and you know what she said go online how can I do this without power. Then when a house or Apartment burns down 9 out of 10 the person was using candles because they had no electricity and want they say aww so sad.

I have lived in my home for 11 years, and have always been current with my Pepco bill. Last year, I was laid off and I have recently landed a job. My utilities were inadvertently turned on in someone else's name unbeknownst to me. Pepco never sent a bill to me in the last 4 months regarding my service. I receive a disconnect notice in the mail from them that prompted my attention. I travel a lot, so I really didn't pay attention to the error until I received a disconnect notice.

I spoke to a representative and told her that I have not received a bill. She indicated that someone disconnected my services without my authority. I am not sure how this can happen, but it did. She said she would correct the problem and send a bill out with my prior balance of $230.00 and present charges. I received a bill from Pepco for $971.00, which is crazy. They estimated some arbitrary number and put it on my bill.

First, they disconnected my services and put it in someone else's name and now it's my fault that they made an error and want me to pay this amount which clearly I had nothing to do with. I get no where with the supervisors at all. Pepco should be ashamed of how they are ripping people off, because they can. Normally, I would pay and move on, however, this I cannot let go.

Please contact me at your earliest convenience to discuss this further. I have been underemployed for a year and half. I just recently started working and now I have to pay Pepco $971.00 for something they failed to check.

Over the last two Billing Cycles for July & August 2010, I have been billed for an average amount of $266 for each Monthpreights cleaner. I live in a 1-bedroom apartment (710 sq ft) and have never been billed more $150 for a (1) month billing cycle.

Power out for 36 hours after July storms. Out again since Thursday, August 12 with their web site saying that power will be back by 8-15, but phone message says midnight 8-13. Tired of outages. Throwing out food - especially frozen personally prepared. Lost food. Toll on electrical appliances especially the fridge. This on an off stuff blows the electronic temperature control. Once that goes, then more lost food. Waiting for service and about $250 for the new controller. Physical stress of power outage.

My grandmother is disabled and on a fixed income every month. She was on the budget plan and her income got cut down so she couldn't afford to pay her rent and her other necessities. Her lights ended up getting turned off and she called them to ask how much she had to pay in order to get the lights back on and they told her 1103. They had taken her bill added fees and a 300 deposit. For 2 months we have been struggling to get this rectified for her and Pepco has not shown the least bit of concern than this woman is disabled with congestive heart failure and that there was a minor child in the house. Then they sent the final bill for 814 and told us that once the bill was paid, another account could be open pending a deposit that may range anywhere from $5 and up. With as hard as times are these, companies have no sympathy.

On 8/2/2010, it was sunny with no wind, no rain. We still lost power from 6:30 to 9 p.m.

I am not sure what Pepco does for equipments or service. It is becoming ridiculous that power outage happens on a daily basis in the most advanced and most powerful country in the world. Our lives have been adversely affected in a great amount. We want an explanation from Pepco and some actions in the future. Maybe Pepco should be fined for $10,000 for each hour that power is not restored after the first hour. It looks to me that being a monopoly, Pepco doesn't have any incentive or interest to maintain and fix our power grid, for the benefit of many (paying) customers.

I sincerely hope that your office can be of great assistance to solve this problem. Thanks.

Our power went out on 25 July from a 60 second storm at approx 3:40pm induced from high winds. We were expecting since this was not a typhoon or hurricane, power would be restored within hours. I called their service center every two hours to record a service disruption, if Pepco promises to update or give information and make false hopes they need to fire all those workers who get overtime, everybody tells me that Montgomery County is the richest yet every time nature sneezes we lose power. My power till now of this writing is still out, going for a 24hr period marathon.

My PEPCO bills have always been 150 - 175 in the summer. I just received a bill for $525.00 and I live in a very very tiny home. Well, with my new bill, they are asking me for 1000.00 to be paid in 2 weeks or they are cutting me off. Are they aloud to charge this much? This is out of control what can we do about this? I am reporting them and writing to congress. This is not fair to people. It's not only me, it's my neighbors too. My house is so small. I can't imagine what they are charging the average homes. Please help me complain to the congress. This has to be stopped. They can't just change the rates when they want to! I can't afford to live like this. PEPCO is going to put me on the streets! How can my electric bill be more than my rent?

I have lived at my residence since 1985 and up until October 2009 my Pepco bills ranged from $80 in "off" season to around $200 - $290 during the peak summer months. In October of 2009, I received a bill from Pepco for over $1000! I immediately called them saying they must have made a billing mistake. The representative was rude and patronizing and would not listen to anything I had to say. Since October my bills have never dropped below $400.00 and today I received a bill from them for over $1300!

This is outrageous. No one is even home at my house during the hours of 8am to 4pm! I need to take legal action against them because they are just extorting money from customers. I need to know who I can contact/hire to help with this matter. I am a single parent and cannot afford to pay a bill of $1300 that one bill is bigger than a whole years worth of Pepco bills that I have paid in the past. Help, please!

Pepco's on-line auto payment option is stealing from its customers. I signed up for the auto payment option as I have with all utilities for the convenience. However, Pepco's system, not only does not work, it charges the customer $5.00 each time it does not work. After setting up the auto payment by entering my checking account routing number and checking account number, I began receiving mailing from Pepco stating my bank, Bank of America, "Denied Payment" and were charging me an additional $5.00. When I checked on-line banking, I discovered the bank indeed made the payment. Further, after Pepco repeated this again the following month I visited my Bank of America branch office to investigate if they had "Denied Payment" to Pepco. They, of course, indicated that the claim from Pepco was false.

Unfortunately, I can't fire Pepco and find a new electric company. If I could I would. So, Pepco is the only utility company I ever felt forced to use the nearly obsolete and inconvenient method of writing a check in order to avoid Pepco's $5.00/month theft. Unjustly charge $5.00 for "Denied Payment" from Bank of America for past few months.

My lease expired and I moved out of my apartment on 24 November 2009. I notified Pepco of this move in writing and cancelled my utility on 26 October 2009. On 23 March 2010, I received a bill from Pepco indicating an amount of $716 for the period December 2009 to February 2010. I notified Pepco that this bill was not mine and was told that they would look into it. I received another letter on 1 April 2010 now showing that I owe them $725. On 15 April 2010 they issued another bill indicating that I owe them $813. I had several calls and email communications with Pepco, but just got the same response. "We did not receive notification and you must pay." Pepco now transferred the file to a debt collector.

What amazes me is the poor customer service by Pepco. Pepco expect customers to pay irrespective if they used the utility or not. There is nobody to talk to at Pepco that can provide any feedback or support. This is now resulting in cost to me as I got the services of a lawyer to represent my case, (a case where I am being charged for services I did not use). It is disgusting and I will not recommend Pepco to anybody. Poor service, poor customer service.

My issue is the lack of service provided on my service request and response of staff at the call center due to my large oak tree being in contact with Pepco's power lines, between pole to pole Pepco power lines on Emerson Road. I have a large oak tree that is energized along with my adjacent metal fence that came to my attention on the morning of April 16, 2010. Now this morning, April 27, 2010, I stood on my porch and the buzzing sound became loud and the oak tree is still or again energized and the fence glowed orange like the inside of a toaster. I called again. I was told they had the service request and when I went to explain more about the problem, I was told I would have to listen and I said, "No, you need to listen about my problem," at which time the call center taker hung up. My wife called back, and few minutes later said they had the request and again the call was ended by the call taker. I have tried to find out what the problem was with the service request over the last two weeks, and I found out it was almost impossible to talk to a live person when calling Pepco about this problem.

Here is what I learned. The service address is the only place about which I can call and leave a service request if that address is my service request location. If the problem resides at the service address but is on another street, I cannot submit a service request even though the problem encountered with the trees, fence and power line are on an adjacent street, but that street is the other side of my pie shaped lot. I have been told many times by Pepco staff from Legal, Media Relations and the call center that I must have those neighbors who live on the other street (Emerson Road) to call in the service request. I then explained that it is not of concern to them as it is not on their side of the street, it does not affect their life and see it as my problem to solve until they lose power; they are not interested. My dealings with the call center were poor at best. I was told several times since the problem was on another street and not the service address street that I was not able to file a service request and I need to get the neighbors to make the request. It should be noted that this corner is a PG School Bus Stop for the last 27 years since we moved in. Grade school children gather adjacent to the tree and fence that is energized and I cannot get that point across to Pepco call center staff at all. As soon as I mention where the problem is, I get the go get the neighbors to call line.

I do understand that triage of service calls is needed at the call center to make it work and provide a high level of productivity, but it appears that listening and asking the right questions is not taking place. It is like confirm the information via the caller ID, note a problem. and thank you, hang up, next call. When I try to offer additional information about the problem, the call is ended by the call center staff as we have all the information needed. When I called back to find out what happened, I was told that no problem was found at the service address and the crew checked 77th Place and found nothing like the service request was about.

Again, I told the call taker where the issue was and again I am told to have the neighbors on Emerson Road make the call as I am not permitted to make a service request for any other address other than my service address. It appears that the call center is hung up on the service address and not a problem at the service address that happens to be on an adjacent street that is affecting the service address. No matter how I tried, I could not get anyone to listen about the two streets and pie shaped lot issue that I have Pepco on two sides of my property and the problem was on the other street side of the property.

I also, in the last two weeks, got a Pepco trim the trees notice and called the person on the flyer who was in the area of my address and he said he would go take a look and then call in a service request to Pepco for the problem after he would check it out in about a few minutes. I did not call him back and did not receive a call from him. I tried after 9 this morning to get hold of someone in person from Pepco and somehow I was routed via the voice response system to the Legal Department and spoke to Ms. Lisa ** of legal and she listened and seemed to fully understand the problem and would make effort to have my service request looked at right away.

I then contacted Media Relations since I feel that the Public Service Announcements that are being aired from Pepco about power line safety and outages are a fraud against the public at large in the Pepco Service area as service from the call center the first contact is flawed in the information taking. Mr. Ed **, an employee of Pepco back in the old orange and black paint job days, would have never let this happen to any customer back in the 1960s. He'd get a radio call for service and Mr. ** was right on top of it along with the crews he supervised. He would sit in front of his house in Silver Spring during a storm and waited for the call out as his area included his own neighborhood. He never balk at a call out as he had pride in his service to Pepco, and the customers, he insured that the power distribution was safe to their property. He taught the kids of the neighborhood, including his two children, about the dangers of playing around power lines and the need to tell an adult when something with power lines was out of place. I used his teachings all through my Fire Service Involvement and it served me well until now, some 45 years later.

So I was just asking to have my service request acted on and that the call center do a review of the call taking procedure and the service address issue. It appears that if I come upon a down Pepco Service Area power line, I am not in any way connected to the service address of the down line; I am not permitted by the call center to relay that information unless I am calling the wrong number for outages which I am not. Action upon my tree/fence/power line issue needs to be addressed ASAP, to insure that the safety of my neighbors has been assured.

Today, I was told that I had to fax proof from my bank that I made my last payment, even though I have a confirmation number from Pepco that it was paid. The payment was not credited to my account. Now Pepco is saying my account is late, and once they deem you late, watch out, because they will run and cut your lights off. I tried to fax proof of payment, and the number would not go through. I called Pepco and was told that they leave at 4:00 so they probably shut the fax machine off. I feel constantly threatened by Pepco. What good is a confirmation number if it doesn't confirm payment and can't be traced?

Pepco customer service is not accessible at all. On line billing system is flawed resulting in unfair late payment charges and notices. It is time to start legal actions and stop their negligence, and end their monopoly in Montgomery County.

I have complained to Pepco that an actual reader of my meter has not been taking place. I have requested that the technician knock on my door before every meter reading. No one has knocked on my door and I have double bills for my electric. I have been complaining for over a year.

My complaint is against Pepco Energy/utility company. I've spent most of my life living in BGE's territory, and never had any problems. Then I moved to Montgomery County, Maryland in August of 2009 and was forced to switch to Pepco. For the first five months, my bills were typical to what I had previously paid my entire life for a 1 bedroom apartment, between $50 and $70 a month. Then, after 5 months, I was forced to move due to a fire in my apartment building. Fortunately I was given a temporary 1-month apartment in a neighboring community in Olney, MD while I found a new permanent residence. This was January of 2010.

My Pepco bill for the 1 month at this temporary residence was about $260. This was about double what I had ever paid for a monthly utility bill in my entire life. I got in touch with Pepco investigations and they lowered the bill by about $60. I wasn't happy paying $200, but seeing no alternative I did so and considered that situation resolved. On February 1st, my girlfriend and I moved into a 2 bedroom 1400 square foot condo in Olney Maryland. This was also under Pepco Energy. We received our first bill and it was close to $800! Granted it was a cold winter month and this was a slightly larger living space, but we still felt the bill was extremely high. I contacted Pepco investigations again and had them look into my situation for me. Over the course of 3 weeks, I spoke with several different customer service representatives and investigations agents, and each time I was told a different story.

One representative told me that because of the blizzard on February 5th, that an initial meter reading was never taken, and that my first month's bill was just an estimate. I was told that I would receive an actual bill in the mail and that I should disregard my $800 bill. I've never missed payment on a bill my entire life, so I was a bit nervous just ignoring this bill. When I asked the representative if she was sure this would in no way negatively impact my account or have my outstanding balance be sent to some sort of collections agency, she became extremely agitated with me and would not answer the question.

The next day, I called back to customer service two more times in an attempt to understand what was happening with my bill. I was now told that an initial meter reading did occur despite the blizzard. However, the initial meter reading that the customer service representatives were showing was not the same as the initial reading on my bill. In fact, the difference was 2000 kwh. That is about a $400 difference! Despite being able to tell me this, the customer service representatives told me that they could not help me any further, and that my case had been passed on to the Investigations department.

Eventually I hung up, extremely frustrated by this point, and called back Customer Service. I explained the problems I had experienced with my agent, and they gave me the name and telephone number of the head of the investigation department. I was relieved that I would finally be talking to someone in management who could hopefully help me to understand why my bill was so high. However, after leaving several voice mails with the head of investigations, I received no response.

Eventually, the same agent I had spoken with earlier (who was of no help) contacted me back. This was about three weeks later. Yet when we spoke, she continued to reference my first investigation for $260 from January over and over! I had to explain to her that she was investigating a closed investigation, and that my current problem was under a different account at a different address for a different time frame. It was obvious that in those three weeks that my $800 bill from February had not even been investigated. It was also obvious that when my agent did attempt to look into my situation, she didn't even understand which account she should be looking in to. Again, I had a lot of trouble getting her to understand my situation, which in the end I believe she failed to. She put me on hold several times to look up information. When she returned she seemed angry at me, why I'm not sure, she was just doing her job. In the end she told me she would have to call me back.

As of right now, she has yet to return my call, and my $800 is due in 8 days. I may have no choice but to soon report this situation to the Maryland Public Service Commission. It's apparent that I am being extremely over billed, and when I attempted to initiate an investigation, I was met with hostility and negligence. I'm very worried, as I don't know if another energy provider even services my address. Pepco may very well hold a monopoly over the neighborhood where I live. This entire situation has dragged out for over 2 months, and I am just exhausted from it. I believe that Pepco is cheating me with an outrageous bill, and is not even willing to compromise in reaching an amicable agreement with me. If anyone out there has some advice, I would be very grateful. Thanks.

I've gotten the same sort of bogus Pepco bill--a sudden jump of 5 times in one month. How is this allowed to happen? Why can't they be made to correct these situations? What's wrong with the system?

I moved into a 2 bedroom, single-level home back in May. I received a bill in January from Pepco saying I owed them $866.06. $694.44 was the generation cost while the distribution charge was $150.29. I could only pay $203.23. Then in February, I received a bill for $1,416.84! I was floored. How is it possible to create such a charge in a single-level home with an area of 2000 feet? A neighbor confronted me about his bill being too high, it was a little over $400 and his home has 2 levels! I contacted Pepco to arrange a payment plan to somehow manage this, but still adding $115.00 month is still too much. When I moved here into this house, I had installed a new more energy-efficient heating/cooling unit with digital thermostat that stays at 68 degrees always. I use EcoSmart bulbs and I only use the washer/dryer on the weekends. I do everything I can to conserve energy.

My townhouse was a foreclosure that I purchased in July 2009. I live alone and use very little electricity. My first electric bill came in September and was $344.57. I paid it, but since it was so high, I immediately spent thousands of dollars and had the entire old inefficient HVAC system replaced with the most energy efficient system available. My next four bills showed the improvement, they were $126.27, $103.63, $125.12 and of course a slight increase in January to $163.83.

Then in February 2010, the bill jumped to an outrageous $463.15. I reluctantly paid it as I could get no satisfaction trying to speak to a customer service representative at PEPCO. Then I received this month's bill (March 2010) and it was only $18.54. So I thought, "Good they have corrected the problem." Only now I have been sent April's bill via email and it is a record high of $521.36. When I called again and finally spoke to a customer service representative, I was told that a meter reader had finally been able to read my meter and that the huge bill was "bringing my account up to date". When I explained everything that I have stated in this letter, I was told nothing could be done about past bills," whatever that means. What recourse do I possibly have in dealing with this?

I am a new customer of Pepco since January 5, 2010. I lived abroad for six months before coming here. Pepco made estimation on my first bill without doing an actual electric meter reading. My first bill was more than a double of Kwh I was consuming the previous years: it was very high, but I paid my $146.24. I do not have washer or dryer in my small apartment. Also, I set the heat at 50 F during the day, and when I come back at home (10 pm) I use to sleep setting the heat at 65 or 70 F. I do not have any television or computer. I had a heart attack when I received my second bill: $462.06! The second bill was not estimated. The problem is that Pepco made a wrong estimation on my first bill, so I called Pepco customer service.

I asked them to give me my first electric meter actual reading on my new account, but they haven't this data since they estimated it. I asked them how they can estimated my starting Kwh since I am a new customer, but they told me they are right: the law let them doing this! Pepco customer service told me that I had to request an actual meter reading if I wanted on my next bill. I wonder how I can do this since my first bill was wrong and they mail it after a month. I am suspicious that the previous tenant never asked for a final reading so that Pepco never came here to make a final reading before I came in this apartment. I wonder why I have to pay all that bills that do not reflect what I have really consumed.

I made a complaint to OPC of Maryland. Hope they can help me within 12 weeks. Tomorrow I plan to go to the police to ask them if they can start to investigate what happened. From my experience, Pepco customer service was totally useless. I am not going to pay my second bill. I prefer to live without electricity; otherwise, I can not afford it. Please, is there anyone who spoke with the police regarding what is happening to all of us? I am a student. I can not pay to Pepco more than what I earn! I am going to live without Pepco service since they are stealing my money without having the right to do this.

I moved in my apartment on January 1, 2010, received my first Pepco bill in February, which was for $218. I was a little upset because my apartment is very small, I work two jobs and am rarely home. Because the bill was what I considered to be slightly high, I began making modifications to my lifestyle to conserve energy costs. I turned my heating down to 60 on a regular basis (it's now off completely), began cooking and taking showers by natural light, unplugged everything, and stopped watching as much TV.

I received my bill for February/March yesterday-- $617. I was floored. I have absolutely no idea how Pepco plans on explaining this. My bill stated I jumped from 1430kwh to 4220kwh. How? I was snowed in away from home. I went on vacation. I simply have not been there to accumulate the amount of kwh usage they are charging me for.

I called and asked someone to come out and check my meter, and they are coming Friday. The woman on the phone was extremely lackadaisical regarding my situation, and I think she even laughed a little. Regardless of what Pepco feels, unless I am funneling power for the entire building, this is not my fault. It's not fair. I want an investigation, and the fact I am considering living without power in 2010 is utterly ridiculous. I actually considered cutting the service and living without power. I simply cannot afford a $600 utility bill each month. That is half my rent. I was not able to go to the grocery, or pay my other bill that is due. This is over half my rent. Where is the help?

I am a long paying customer of Pepco that recently brought my bill current with them after missing a payment in January 2010. I payed them $1883.00 in Feb.2010 for the two months (I know this was an excessive bill). They sent a young man out to read my meter either on March 9 or 10th. The them sent me a notice to cut off my electricity on the 11th. It said that I owed them 2,500 or I could pay them 2,100 to keep it on or it would be cut off on March 23. How can they do this? How is this not regulated?

We live in a building of more than 200 apartments. When we moved to Park Bethesda, we started our account with Pepco on July 22, 2009. I had to complain about our first bill for an outrageous $350+ for a month in which we did not spend more than a week staying at the apartment. I complained and the rep "investigated" and notified me that the last resident at this apartment had not stopped the services and I had been billed for extra usage they will credit me for.

Finally, I got the new bill I had to pay for that month for an amount of $176.72. I still insist this charge is not right. We were traveling mostly all of that month so we did not use that much power. More so, since we stopped traveling and started staying at the apartment and constantly using the computers, the TVs, the AC, the washer and dryer, and cooking every single day, our power usage decreased consistently. Our bills went from $350 (now $176) with minimum power usage to $98.93 and $96.67 with our maximum power usage.

I am sure something is wrong with the way Pepco is reading out meters and/or charging us for power we have not used. I had talked to a lot of Park Bethesda residents and we all had the same issues. I know about a single guy, who always travels and never cooks, uses the AC or washes clothes/dishes, and got a $300 bill! We are all thinking on reporting these abnormalities to the State. Where should we formally complain about Pepco's abuse?

Pepco updated their online billing system to a complete failure. I could no longer pay my bills online (account got locked). I called to pay by phone, but there was mistake so that I got a Notice of Dishonored Payment instead. Moreover, their customer service is not accessible. Nobody picked up my calls or returned my calls as their machine promised. Yet calling them is the only way to resolve this problem, so I am in an impasse and my credit is damaged!

Pepco's failed system update prevented me to pay my bill and they charge me for so-called Dishonored Payment. Why should the customers suffered from the service provider's failure?

Back in June or July, PEPCO sent us an outrageous bill in which I disputed. They did an investigation and returned with a reasonable amount. Then from Aug. through January, our bills were $5.35. Since we were out of town mid-Aug through beginning of Oct, I didn't think much of it because none was home. However, in November, I called to ask them to do an investigation. I called again in Dec. to do an investigation because our bill should not be only $5.35. Finally, on January 6, they sent someone to house to change our box, the old one was broken and no longer reading.

On Jan. 23rd, I receive a bill for $861 (six months worth). If you divide this figure by six months = $143/month. Mind you, during the past year prior to August, our bill has never been more than $85-$116/month. The highest our bill has been since 2002 (day we moved into house) may have been $150 on one or two occasions. None was home from mid-Aug through beginning of Oct of 2009, how is it our bill is so high?

I called PEPCO to do an investigation. They told me that when the new box was put in, the new box automatically read the reading from the past six month. I have a friend that is a meter reader with PEPCO who told me that was a bunch of **. A newly installed box cannot read the meter from previous. We are the ones that notified PEPCO twice that something was wrong, now they want to rip us off due to their lack of response.

PEPCO is barely one step above La Cosa Nostra. A legal monopoly, they manipulate their rates and hold their customers hostage to their policies, such as deposits, rate increases, and their alleged 'monitoring' of your energy usage. They should relabel their invoices as 'protection fees' in lieu of 'power usage'. In five years in my house in Cheverly, I never saw PEPCO conduct a meter reading and once I actually caught them providing a false reading on my bill.

Upon renting out my property to members of the armed services, PEPCO required them to pay a $500 deposit even though the PEPCO website says they won't charge a deposit of more than $100. Now I am put in the awkward situation of explaining to them that PEPCO is criminal and is taking advantage of them. I am hopeful that someday a competitor will emerge or regulation will be enacted that keeps them in check. Too much time has been spent dealing with them on the phone and doing their job, i.e. reading my own meter to ensure they aren't lying again. My stress levels increase whenever the word 'PEPCO' is uttered. If I die from a heart attack, I plan to sue PEPCO as a contributing factor.

I have just received a bill for $9736.74. Pepco is not authorized to put my name on an any account without my permission. I pay all authorized Pepco bills immediately.

In the past, I have to sit on hold for interminable times to correct, through your electronic process, before I reach a live person able to correct your inadvertence. I am an 80 year old handicapped person who objects to your burdensome process and ask that I be provided an email response # or fax #, specific person and phone number to which I can promptly respond and correct Pepco repeated errors.

I called PEPCO utility company to let them know I could not pay my bill, and I notified the customer service agent that both me and my son had asthma, and needed assistance. I was told that they could not legally disconnect us, and well they did for a few days, but then at the same time a storm had passed through, so I don't know what really happened? The electricity came back on, so I thought it was the storm. I received bills of indebtedness from them, but I am unemployed, and presently looking for work.

I received a notice today, 01-07-2010, saying we are not authorized to have the electricity on. They also threatened criminal charges, and I do not understand what we did. I do not know the first thing about how to do anything electrical, and I am appalled that they could even suggest that a flaw on their part could be my fault. I am a single mom, and I am stressed, and again with my health, I am concerned. It is dangerous and cold. We could not survive long in our apartment. I was trying to wait for my taxes to come back, to try to pay for bills, and now I don't know what to do. I have no money, we can't eat, and I have a minor child to feed, which is why I am very concerned. The damage is the accusation, potential financial loss, food, shelter, medical bills ,and loss of my child, because of unsafe environment.

I have been a Maryland Pepco customer since 2001 and I have paid my electric bill on time without having to use a budget plan or having my lights turned off. I am currently going through a divorce and need to have my husbands name removed from the account. I opened the account personally myself and my social security number is the primary number on the account that I have paid for 8 years. I asked to have my service suspended while figuring out who would live in the home and while living else where for approximately 9 weeks. In an effort to remove my spouses name from the account, I was told they would have to create a new account and that I would be notified if I was approved for the service.

Not understanding what that meant, I just assumed it was standard jargon for existing customers and that since I was a long time paying customer it would be no big deal. After being back in my home for 30 days, I received an electric bill for over 1,000.00 dollars. I just knew there was a mistake. No one discussed anything with me about being charged a fee or accessed a security deposit. I am being charged an estimated 750.00 security deposit after being a paying customer for 8 years all because I was issued a new account number.

After contacting Pepco, I am being told I only have an option to work out a payment plan. I asked why, because I only had my soon-to- be ex-husbands name removed from the account and a new account for an existing customer should not generate a security deposit. I am now a single mother with two children trying to make ends meet and now I have a company unjustly try to siphon money from me for no reason. Is Pepco so desperate for money that they will find ways to impose excessive fees or existing customers to make money? This is robbery. As a consumer, how can a company do this to paying customers?

Pepco repeatedly electronically withdraws the amount of my bill from my checking account twice in the same billing cycle, then blames me, and takes a month to refund my money.

Some months ago, they double refunded my money, then added the refunded amount to my next bill, making that next bill gigantic (nearly $500). Then they withdrew that amount twice.

Pepco has turned off the power to my mother's condo. when I wanted it reconnected to have an inspection done for a short sale of the property I was told that I had to bring the account current and I was told I am responsible for arrears on accounts belonging to my mother and my (adult) brother "because at one point I lived in that same condo". Pepco refuses to listen to reason or to come up with a reasonable solution to this problem and since the inspection cannot be done without power in the condo, this property will be foreclosed upon, losing me a lot of money. Does Pepco have the LEGAL right to hold me responsible for arrears on my dead mother's and adult brother's accounts?

My wife and I have been living in our home for about 5 years. We were also among the millions of homeonwners affected by the mortgage crisis. We have never had problems paying our bills however we did on occassion pay only half of the bills. My wife lost her job and I became the only bread winner in the house. I also should mention that in a span of 1 year our mortgage payments went from $1961 a month to $3500 a month within the 1st year. That aside we have recently had our mortgage modeified a now are on a fixxed 30 year payment of $1975 for 30 years. Our home is 20years old and not very energy effiecinet in terms of the HVAC system. Moving to the point we are now being told by Pepco that we much pay a deposit of $456 because we had not paid off our electric bill in the last 12 months. If a deposit were required why did they not do this when we first moved in. I was pleased when I read that I am not the only person this is happening to and would like feedback from anyone on what can be done to prevent this from happening. In the MD area we do not have a choice of what power company we use and it seems that all Pepco is trying to do is make additional profit off of the very public it serves.

I expressed my curiosity as to the reason for the abnormality and stated that I hoped that it was some strange error. I wanted to know, if an error, how in goodness name was it made! If not an error, I wanted to understand the reason behind such an abnormal billing. When my call began I was calm and reasoned and curious. My emotional state changed rapidly when the operator quickly began using a condescending tone. She insisted that bill was correct because it was based on an actual reading and the second bill for the same service period was due to the new actual reading correcting the first estimated reading. She assured me that this practice was routine.

I asked if the meter could be read by a computer or some other devise without having to have human eyes look at the meter to read it she assured me no and that a technician had to have physically made the reading. I assured her that no human eyes had looked at the meter in over a year and that I would bet my life on that. I explained that the meter is behind a locked-gated part of the property and no one has knocked on the door to request to read the meter since sometime last year. The conversation went down-hill from there. Many odd statements were made by her. One was "techs don't knock on doors to ask for meter readings" and another "average use has nothing to do with the current billing". It was quickly obvious that the operator's critical thinking skills were lacking, as were her customer service skills. I asked to speak to a manager.

He and I went back and forth in a similar manner, my blood pleasure rising with every syllable. I even accused the tech of perhaps being too lazy to attempt to get an actual "actual reading" and perhaps the tech just made one up. I was told by the manager that it was unlikely, because it would actually take more effort for the tech to make up a probable actual reading than it would to simply get an actual. I proposed that the tech was perhaps not only lazy but also too stupid to realize the ease of the alternative to lying. It was apparent to me that these front line staff of Pepco are either woefully under-skilled for the job at hand or they are purposefully trained to discredit any complaint a customer might have at any cost with any illogical reasoning and just get them to pay the bills and get them off the phone as quickly as possible.

I played my last card. I insisted that I go outside with my cell phone and read the meter to the manager, which I did. The meter reading was significantly lower than the claimed actual reading on the bill issued Oct 5th. Based on my reading the manager roughly recalculated the bill and it was estimated to be almost precisely what was stated on the first Pepco bill issued for the service period of Aug 27, 09 to Sep 29, 09 and issued on Oct 2nd 09. He agreed to have the billing office recalculate the service period of Aug 27, 09 to Sep 29, 09 bill based on my reading and mail a new bill out.
Now, most people would just walk away from this issue, happy to not have to pay an electric bill $650. However, curious as I am, I want and need to know how and why this error happened and what the processes are behind how my electricity is provided and billed and lastly, how a situation like this can be avoided in the future. There are some questions below that I would like to have some answers to.

After doing a bit of online research, I know I am not alone in this kind of negative experience with Pepco. I strongly feel that someone or some office, with some sway and authority over this entity that provides such a critical component on which all our lives depend, needs to yank them into line. I'm currently one of the millions of Americans out of work and would be happy to help with that. I await a call from that someone's office.

Why were there two billings generated for the same service period? If there was some kind of an error in the meter reading process real or suspected on the first go around, why not correct it in the following meter reading/bill? What really prompted having the tech go out and take a second "actual reading"? Is there really an attempt to read the meter in-person every month? Why are readings called "actual-readings" when I know no one is actually reading the meter? Did/does the tech make up a number or does the billing office? Is making up numbers standard practice? If so, what do they base their made up numbers on?
Is there no "quality control" in place to catch a bill that is so out of the ordinary as mine was? Why did my experience with customer service leave me feeling like they really didn't care about my service satisfaction at all and in fact that they were somehow doing me a favor by supplying me with electricity and it is, always will be and should be on their terms -- no questions asked?

Now my younger and less cynical self would say that there are just plenty of opportunities for the operational processes of the organization to be looked at and refined. My older more worldly self has a sneaking suspicion that Pepco periodically needs to generate capital/cash flow/revenues and have found a way to do it at the customers' expense. After all, had I paid that bill [as I'm sure many others in a similar situation might] Pepco would have had the use of my nearly one thousand dollars for the next business quarter or even maybe a year, until the next fake "actual reading" would correct the error. Multiply that times thousands and thousands of customers and you have a fake "actual" profitable quarter and some interest revenue to perk up your bottom line.

On 10/6/09 I received a notice from Pepco stating due to my bill payment history per Pepco I will have do a depoist. I advised Pepco the country is in a economic crisis and why would they put a undue burden to their customers. At a time like this. I explain to customer rep that I had 2 people in my home at the present moment who have lost their job. I total think Pepco should be taken to task on this matter.

My new pepco monthly bill has risen from $86 last month to $263 this month (24-Aug-2009 to 25-Sep-2009). I have not used any more electricity this past month. Indeed, the usage has been less due to the weather getting nicer with no need to use AC frequently. To show you how improbable this is, I have included the Energy Usage History. How can I suddenly increase my usage from around 300 to around 1500 in 3 month! This is just impossible.

I am a new resident to College Park, MD, and just received my first Pepco electric bill for the last 30 days. I was shocked that the bill stated my usage was 1700 KWH in a small 1000 square feet 2BR apartment. I have lived in several houses in Virginia over the last 30 years that are much bigger, and never seen a bill that cost $300. This is outrageous! I share the apartment with my fiance, and we are both energy conscious and keep the electricity usage to a minimum. The AC is used for only several hours each day, and we use laptop computers that consume low power.

Are you able to advocate on our behalf and investigate into Pepco's billing practices? I have found two links from consumers who have complained against the company, but apparently, these price-gauging activities are still counting. I have contacted Maryland's Governor's Office and also Maryland's Public Commission's Office, but have not received a response back yet. Thank you for your assistance.

Every month I send the check with my payment one week earlier than the Due date to avoid the late fee. I make it to be pay off about 2 days earlier than the date, however this last month the money was taken earlier than the date written on the check. I understand mistakes happen, but this made me overdraft my account and had a fee of 35 dollars. I am really unhappy with this situation. I have gone to the bank and they do not have a scanned copy of the check since the deposit was made electronically by Pepco. The money was taken on the 7th when the due date is August 11th, the check was not made to be paid off on the 7th of August but the 10th. On top of that, you don't even post it and still shows (online) that I have not paid. I will be sending a copy of this to the Consumer Affairs, Fox and NBC news.

PEPCO rejected my request to check electric meter.

I filed a complaint last month with Pepco, in reference to my meter reading. This issue has not been reviewed properly nor addressed. I would like meet with you and discuss this matter, you will find that there are a lot of discrepancy that are not addressed nor updated in your system such as locked gates, calling to re-read the meter, not reporting the meter readings.

In a letter I received from Charles ** office Customer Care, it stated that an estimated was used to bill my account from September 29, 2008 to April 1, 2009 due to a locked gate. First of all, in that time period, the gate was not locked at all, second, my gate has been locked since April after finding out that you all do not have to have access to read my meter, I have the meter that allows them to point and get an actual reading. Again my reading for last two month is an actual reading and my gate is locked so how is it that they can get that reading.

This has been going on for the past 2 years, I have been calling back asking Pepco to come back and perform an actual reading and this was not updated in your system obviously. There was on meter reader that came out for three months, and when he arrive he said "oh you again". And I also want to add, in that time period, I was traveling with the Secretary of the Treasury on a regular at least three weeks out of a month. Now, with no one at my resident and all electric, lights, heat, air condition is turned off not even a porch light is on, how could I accumulate all this electric uses? Your employees are not properly doing their jobs and I am not going to be a victim to this. Now I am being charged 1,223.43.

I was charged at least five years against me calling Pepco to tell them that something was wrong with the charges on my monthly bills. On July 2008 my landlord sent an electrician to service Apt #1 and the meters were turn off supposingly for that apartment, however my power went off in Apt #2. Upon turning off the other meter that belong to my apartment, the other Apt #1 went off. I immediately called the discrepancy into Pepco and the told me that it would take 60 days to investigate the matter when it was as simply as coming out here and spending 2 minutes to get to the bottom of the long awaited saga.

However, oh 9/11/2008 an investigator shows up that I had previously talked to on the phone and was here for 5 minutes and discerned that I was a recipent of Reverse Metering'. After a prehearing with no eqitable resoluton, and some canceled hearings I (we) are are the mexican standoff of an Hearing expected on March 27, 2009. I have spoken with countless officials from Pepco to The Public Service Commission and other, to continue to escalate through threw the require protocol to JUSTICE.

Now that I have a legitimate case they have tried the Statue of limitations deal for only three year with only to add an addtional one good measure. The made me the most ridiculous offer. At this time I am learning that I have another recourse of action and assistance to representation. Consumer Affairs. I have plenty of paper work that you will find pertinent to my case.

I actually had to seperate myself from this ordeal because I had actually became stressed out and was suffering hypertension and other symptoms. I was attending my pre-hearing with the Public Service Commision with shortness of breath and high heart rate beating. This has really been an ordeal especially when you have been trying to get some attention for over 5 plus years. I get the distinct impression that from all of this is that I will eventually go away.

I have have paid absorbent amount of bills under duress to say the least that was not even mine. I was told that there was nothing that they could do about my bill Just pay it or get cut-off. I was even charge deposits and just treated like I had or was this lairer to say the least. It is impertive that this gets resolved as soon as possible with all fairness to the amount of suffering that it has cause me.

I have contacted Pepco about an outrageous bill that they keep sending me.Times are hard enough as it is without bill price gouging.They have tried to bill me for double cost.My bills are late on most accounts but I do pay them.I sent $425.00 the other day for a bill that showed this ammount,this is where they started to double my bill.I recieved a bill today for over $1200.00,this is an outrage.This came with a cut off notice.

I am tired of this nonsense and this needs to stop now.Is there any thing that I can do about this problem.I believe they are having some serious problems over there because they don't understand how to add.I believe that I owe about $380.00.Can you people rattle their cage or something.I need an adequate bill so I can get back on track.

They are driving my blood pressure up to unsafe numbers,please get them off my back.Thanks