NV Energy

Blown in insulation over existing insulation - 2009, NV, I sub-contracted a 3rd party company to blow in insulation in my attic, ever since then I have suffered enormously from an allergic reaction from the insulation. I have tried to plea for help with them, but they keep blowing me off like "it's too bad". Please help me. I have spent thousands of dollars to clean the air and my skin in my own home. Please help me.

I have spent an hour on the phone, 20 minutes waiting for a supervisor. The supervisor was talking over me, raising her voice and actually blamed me for a situation during the conversation. She obviously feels the need to be right instead of being helpful. I am going through a short sale and the bank gave the okay in December. I called NV Energy to turn back on my power and they say the box was vandalized. I have three electricians tell me the box was fine but that a new latch was needed.

After paying for the labor and another permit $500, I called NV Energy back and they need 7-10 days to attach a new meter to my house and turn on the power. I need it done in 6 days so I can have a buyer inspection done on the home for a sale. The date for the bank is the 16th so I do not have 7-10 days. I have been a customer for years and paid my bill on time with no complaints. Your company expects my money on time but does not feel the need to hire helpful people or work with me as a person. You have succeeded in making me a number.

I moved to Nevada in September 2011 and requested power for my residence. NV Energy informed me my deposit for electric service would be $358, since that is the average monthly utility bill for this residence. I asked for an installment payment for this deposit amount, because it is a bit excessive considering I also have an electric bill to pay. They allowed me to have a 3 month installment plan for the deposit. However, when my second monthly bill arrived, I noticed there was a late fee, although my bill payment and installment payment from the previous month were not late.

When I called to express my concerns, I was told that I would be charged a late fee every month until my deposit installment was paid. I told them that I was not told at the time I made a payment arrangement that it would constitute a "late fee". Indeed, there was no mention of any fee associated with making installment payments on a deposit. NV Energy informed me this is their "policy". I find it highly unfair and unconscionable that this company charges high deposits and then penalizes the customer by making it a "late fee", even though payments are made on time in accordance with their agreement. I think this practice is deceptive.

Still do not have any phone number from anything or anybody with a phone for residence street light outage. This makes me get angrier.

I am very disappointed in NV Energy. I am 24 and I've been living on my own since I was 17 and I have always had power in my name. I have never had a disconnection notice or a shut off since I've been with you guys, until now! I am now 24, single mom and this is the first time I have had such a hard time making all my payments on time and NV energy shut my power off on me after I begged and pleaded with them to give me two more days until i get paid. I even told them I would fax all my pay stubs to prove I was getting paid on that day. so I came up with the money an hour later and they had just shut my power off five minutes prior to me calling them. I told Lilianna that they just left and asked if they could have them turn around and turn on my power since they were still there. But of course not. So after my payment, my powers been turned off for 7 hours, not to mention I'm a diabetic and all of my medicine needs to be in the fridge! Thanks a lot NV energy! Not to mention you guys think you can screw people over just because you're the only power company here! I give them zero stars but it's making me give them one.

I had to wait 15 minutes for a call back. Then, I was told the address I gave could not be found. I'm renting the apartment. When I asked how do I get energy, she said I have to get the meter number. I'm 68 years old and never had to get a meter number before in my life. This is very poor business. But what else can one expect from a monopoly. Jenna ** was not a helpful employee. She obviously didn't want to be bothered to help me or do her job.

I moved here to Nevada in Feb. 2010, paid a Deposit of $255.00 to NV Energy. Being told that after one year if I keep good standing credit with them, I would be returned my deposit. It is Aug. 2011, I had called (2nd time) to get my deposit. After many hours of being on hold, being told my issue is going here, going there, being told that a supervisor would call me back (but leaving out they take up to 24 hours to call customer back). Only to finally get an idea of why nothing is going smooth, the sales representative I last spoke with said that since I had moved 11 months into the 1st year of being here (due to bad landlord being foreclosed on), I would have to start my year time frame over with NV Energy.

So, now I must wait until Feb. 2012 to get my deposit back. Now I have paid every month a week ahead of my bill being due. I have never missed a single payment. It was not my fault that the landlord was taking my money and knew his property was bing foreclosed on (Believe me. If i knew, he wouldn't have got a cent from me!). I stayed with the same company and nothing changed there. I made an agreement with NV Energy, not the homes, the landlords of the properties I lived in. I gave my deposit to NV Energy with an understanding of one year (with them) and not in a certain property, that I would get my deposit back.

I think everyone should also know this, my average bill is $120-$190. The last two months went from average $190.00 to $390.00, to this last bill being $456.00. Wow, not only does the NV Energy reign on their agreement, but they sure love to stick that bill to its customers (where it hurts the most, right now!). Can anyone tell me how this is right? Is this legal? Is this morally and ethically right?

I had service at a home in **. Due to economic difficulties, I moved. I was the sole person on the account and solely responsible for the bill. My mother moved from this address to a new home at ** where she tried to obtain service. She was told she is responsible for the past due bill in m name at the old address and are refusing her service in her name, to which I no longer have anything to due with. The call center people she has dealt with were hateful and very unhelpful. I know she is not legally obligated for my bill in anyway. Please help. My mother's name is **-- **.

NV Energy turned off my power to my residence despite my maintaining a +$100 balance to my account. Apparently, a stranger provided my address for new service on accident. That stranger later called back and corrected his error, except that NV Energy failed to return service to my name. I received a final bill notice and a refund of my positive balance. I called and settled the matter; they advised me that the power would not be interrupted and my account would be re-established. It never happened. Instead, I returned to find my power shut off. I called and they advised me that it was all noted on the account. However, they failed to return complete the order.

Since this is a second home, I was not there for a short period of time. I was greeted with a refrigerator full of spoiled food (approx $200 loss). I have since re-established my power. However, my problems still persist. I have failed to receive a bill from NV Energy for almost 3 months now. I do not know if my account number has changed or still the same. I log on to my account, which indicates that my previous account number is active, However the last bill is dated in July. I have attempted to call NV Energy on 3 separate occasions. However, I had to abort my call after one hour plus hold times. By the way, this is the common wait times, so all of the above listed issues required a call wait time of over an hour.

I have tried to email customer service numerous times. However, I have never received an answer. All I want to do is obtain a statement so that I can obtain an account number and then pay my bill .I can't believe I have had to go through so much with this company when I have not attempted to make any changes to my account. I even keep a positive balance in the account to avoid and problems. NV Energy is simply the worst utility company in the nation. I wish the Nevada PUC would grant this contract to a new company.

For 15 months, I have been battling with the Meter Reader department just to get a meter reader to read my meter. My wife is here 24/7 with my 3 and 5 year olds that we have to keep a strict eye on because of the terrible neighborhood we live in. We had a break in incident last summer and so we locked down our yard. When we noticed there was a meter reading issue, my wife called NV Energy and told them the situation and worked out a solution for the meter readers to gain access to our meter.

Since then, it has been a complete nightmare. They were supposed to call on their way out to read the meter, that never happened. Then they were supposed to just honk when they pulled up in the driveway and instead they would just pull up into the driveway and pull right out before my wife could speed out to the gate and unlock it. She was home so she heard them when they pulled into the driveway and it takes less than 10 seconds to get out to the gate to unlock it and they never stayed that long. They were usually spinning dirt and not paying attention to the crazy woman yelling at them with flailing arms to get their attention before they drove down the road.

We finally started leaving our gate unlocked on the days around the time they supposedly were going to be out to check the meter and they do not even stop at the house anymore. The CS reps and Meter Reader management promised us each month that it will be fixed the following month and it never is. Instead, we get outrageous estimates each month and the meter readers are never held accountable for not doing their job.

We know they have the notes on their paperwork because the one time my wife was able to flag down a passing NV Energy truck driving past our house he showed her where it said to call or honk to gain access right on the paperwork and then he continued to inform her that there was no way he was going to do that. "What if everyone wanted us to do that? " was what he told her. On August 23, 2010, we received a letter in the mail from NV Energy stating that they did not have access to our meter and that we had to give them access or else. We responded with this certified letter back to them and voila, no response from them and my bill is $700+ this month. Here is the letter:

Enclosed please find the letter that was sent to me on August 23rd 2010. The letter states that the meter reader has been unable to gain access to our electric meter for a period of three months. This is inaccurate. They have actually been unable to gain access to our electric meter for a period of 14 months now. In June 2009, we started locking our gates because we have small children and the neighborhood we live in is not a safe place to allow just anyone access to our property. It was four months before we even found out from NV Energy that there was an issue with us placing locks on our gates. We received a rather large power bill that my wife called about to find out why the bill was so high.

We called the office and spoke to one of the customer service representatives who assured my wife that NV Energy was not estimating our bill because the meter readers were able to check the meter without entering our property. The reason the bill was supposedly so high was because of the change of weather. We had been making extra sure not to use the heat or too much electricity because we could not afford a continually large bill month after month during the winter months so that is why we did not understand the huge raise in the bill.

She asked the representative to check into the issues further and they assured her they would but our bill was not being estimated. The next month our bill was almost non-existent on cost and my wife called again to find out why. They said that indeed our bill was estimated the prior month due to the meter reader not being able to access the yard. The rep did not understand why the previous customer representative would tell us that we had one of the remotely read meters because we did not. My wife was told to call the meter department and work out an arrangement with them for access to the yard. She called and spoke to a supervisor and explained the entire issue with the gentleman and he told her that there was no need to install the remote meter.

They would just put a note on the account to have the meter reader call when they were headed out to check the meter. Over the next three months, we never received a phone call and when my wife called the office during that time she was assured again that they were able to gain access to the meter and our bill was not being estimated. Even though we could see that it was being estimated because the meter numbers never matched the bill. We finally received a notice from one of the meter readers on a Saturday in May, when we were all home. Someone came to the gate and left the note that they could not reach us to get into the yard when we were right in the house!

Upon receiving the notice of an issue with our locked gate in May 2010, we discovered that NV Energy/Sierra Pacific had been estimating our monthly power usage for the previous 10 months and every time we called and were told that the situation would be taken care of, none of the meter readers ever tried to call or contact us. At this time, NV Energy was contacted by my wife once again. She explained that she was at home during the day, all day long, and if the meter reader needed access to the meter to just call us when they were coming by, and she would unlock the gate for them. Another note was supposedly placed on our account stating this and we were told there would be no further issues. The following month our bill was estimated again and again my wife called to find out why that happened. She was told the meter reader was not able to access the electric meter.

She asked why she was not called as there was supposedly a note placed on our account to that effect. The customer service rep confirmed that the note was there and that there would not be any further issues. The rep said she would contact a manager and find out why this was not being taken care of and we would not have any further problems.Since May, we have not received a phone call from a meter reader to let us know they were in the area. We noticed on last month's bill that it was estimated again and my wife noticed the date on the bill of when the meter reader was supposed to be out to check the meter. We waited every day for them to show up and one afternoon a couple of weeks ago my wife was in the living room when she heard a car door close. She looked out the window and saw that it was the NV energy meter reader.

She went out immediately to talk to him and let him in the yard and by the time she got out the door to the back gate (less than 30 seconds) the meter reader was back in his truck driving off. She yelled and chased his truck to get his attention but he just kept driving. She immediately called the NV Energy office to tell them what happened and to get this situation fixed once and for all. She spoke to yet another NV Energy customer service department representative to inquire why we were not called when the meter reader was here. She explained the entire situation to the rep again. The rep confirmed that she could see where my wife had called repeatedly and had been trying to get this situation resolved. We were assured that the note was on the account, and the customer service rep did not understand why the meter reader was not calling.

My wife told her about what had just happened with the meter reader not even waiting more than 15 seconds for someone to come out and open the gate and the representative told her it was completely ridiculous for us to have to go through this much hassle. She told my wife that she was emailing a manager while she was on the phone and that from this point forward we would have no further issues.But here we are again with a letter from your company complaining about not having access when we have tried for the last 14 months to give you access to our meter. The letter you sent asks for keys or a combo to the lock on our gate but given the fact that the meter reader(s) does not seem capable of reading a note on our account that says to call us when they are here to read the meter, I do not feel comfortable in providing a key or combo to this individual or anyone in your company. I just cannot trust that the key/combo would not be misplaced or ignored like the note that has supposedly been on our account for over six months now. And what about the previous eight months before that?

Basically over a year worth of promises from NV Energy that this issue has been resolved and yet our bill is still being estimated and no one seems to be able to pick up a phone or honk a horn or wait more than 15 seconds for someone to come out and let them into the yard? How trustworthy or reliable is that? Would you provide the keys to your building to a company that represented themselves this way? Your latest letter does state that NV Energy is willing to install remotely read meters on our gas and electric lines at no charge to us. This is ironic. The second time my wife called, she was told about the remotely read meter option and given the prices for it and she was told that we would have to pay over $500 for it to be installed. Since at that time we were assured the note on our account to call us when the meter reader was heading out to check our meter would be sufficient, we decided to just go with that.

Last month when she called, the customer service rep told her that we could get the remotely read meters installed at no cost and we decided to go ahead with that option. It would save hassles for all parties involved. We were told we would be receiving a call to set up a time to get that installation done. To date, we have not received a call from NV Energy. As I sit here typing this letter, I am scrolling through my caller ID history for the past two months and NV Energy is not in the list. We want this issue resolved as soon as possible and have been working very hard to get it resolved but without follow through from the customer service reps and meter readers that work for NV Energy. There is not much else we can do. We are not going to give a perfect stranger who apparently cannot even be trusted to do their job properly a key to our yard with our privacy and our children's safety at stake.

So in Summary (and hopefully there will be some follow through on this request), yes, we would like to have the remotely read meters installed. We would be happy to provide access to our property to facilitate this installation. We need to know when that installation will take place to facilitate that property access being granted. I would like NV Energy to call me or my wife at xxx-xxx-xxxx immediately to set up a time that this installation can take place. I would normally call NV Energy to clear this up but so far, calling your office numerous times in an attempt to resolve this situation has failed. Hopefully, a written letter will have a more measurable and meaningful effect.

As of sending this letter on August 24, 2010 by certified letter, we have not received a phone call or any sort of correspondence. My wife was able to wave down a NV Energy meter reader last month as previously stated and he just laughed at her when he read the note that they were supposed to call or honk to gain access to our meter. This month's bill was estimated and currently our bill that is due is over $700. Our gate was left completely unlocked for two days on the date and past the date listed on our bill that was supposed to be the next meter reader date and yet our bill was estimated. We are at our wit's end with this issue.

For 15 months, we have had to pay inaccurate estimates when we can barely keep up with our bills in this economy as it is but we cannot budget our electric bill. One month it is $4 and the next it is over $400. The constant hassle and threats from NV Energy has getting impossible to deal with and we have gone above and beyond to try to fix this issue with no resolution. Yet they want to continue to raise our bill and charge us for services not used. Is it too much to ask that their employees that are getting paid to drive around and read numbers off of a pole do their job by pushing a horn or picking up a cellphone that is paid for by the company and make a brief two second phone call? We are headed into the winter months when gas usage will go up and now I am faced with the decision of do I get to feed my kids this winter or pay my energy bill estimates so they can be warm?

I called NV Energy to switch electricity into my company name. Power is currently on but I do not want any interruption in service. I was put on hold then transferred and was told they were unable to find my address. (Ten business units are in my building and I currently have service) Finally they found my address and asked for tax ID number which I called them back with. Again being put on hold until I got through only to be told that I needed additional information, or I could open in under a personal SS number. Dealing with NV Energy was an exhausting and demeaning experience. I wish I had alternative energy companies to work with. Maybe a company that valued new business and treated customers with respect.

NV Energy misreads my meter three times a year and they are overcharging me for 1,000 Kwh or more each time. Contacting their customer dis-service resulted in a long wait time (70 minutes on average), surly service reps, and hang ups when transfering calls. Their unacceptable solution was to pay the overcharge and it would level itself out with the next reading. Great, a company that stuck the rate payers with a bill for $2B when they ** up "trading" in energy futures and wanted us to bankroll their operation some more. $0.12 per Kwh is a little high, and they immediately start asking for more every time a rate hike is approved.

They are making record profits, paying the CEO obscene bonuses, and cutting repair crews and customer service support. The PUC needs to say no to their crooks or maybe federalize the company and put the management and share holders in prison. They provide a public service--maybe it should be a publicly-owned division. That's how it's done in other areas. Why not here?

I moved my service in August and was told at that time, that my deposit would be $140 based on my payment history. Mind you, in the 2 years I have had service, I was never disconnected, late on payments yes, but not disconnected. The apt# my leasing company gave me was incorrect, so I called and had the service moved to the correct apt. I talked to 2 people. I got disconnected from the 1st, so when I called the 2nd I left my contact number in case anything happened.

Now, I get a bill for double the deposit and I am being told it is based on the last tenants usage! My 1st full month of usage was $180, yet I am being told I have to pay $280. It was their responsibility to notify me of the change in the deposit amount. Now, all they want to offer me is payment arrangements.

I work in customer service, we can not change the amounts and not notify the customer, I did not agree to the change and was not notified of the change. I spoke to what I thought was a manager, but it sounds like she was a rep working in the manager capacity. She said she would not adjust it. When I asked to speak to Credit and Collections and I was denied or anyone who had the ability to adjust it down to the amount I was advised of.

I recently purchased a home and signed documents on Tuesday, the 25th of May, on Thursday late afternoon. The sale was recorded with the county (per law) and on Friday, after moving a few large items to the house, I called the power company to have my power moved to the new house. They claim the only way power could be turned back on is if the bank that owned the property prior to my purchase was to turn it on. So here I am having to be out of my apartment on the 30th of May (Memorial day weekend), and can't get the power turned on to the new home I purchased until 1 June, Tuesday.

In the conversation with both people I spoke with, they stated that the bank that owned the property prior to me could call and have the power turned back on, however, I could not get the power turned on because they don't work weekends and Monday is a Holiday. This is total **. The energy company in Nevada makes tons of money and always complains about raising the rates. It seems they could have someone working on a Saturday, especially a good customer like myself that pays bills on time. Guess it is time to go solar, and wind.

We paid our March bill through bill pay to Nevada Power Co. Because of some mistake, Nevada Power did not get the payment. The following month, we received our April bill and it had March balance on it as well. I then checked into March payment and noticed that Nevada Power did not get the payment so that day I sent in another bill pay check for the full balance of the invoice.

This was on a Thursday. That following Monday, Nevada Power shut off my power. After several hours with no power, I decided to call Nevada Power to see what happened to my power and that's when they told me that they shut off our power because they did not receive the March payment. I then explained to them about bill pay and how I did send March and April payment.

I then asked why I was not notified that my power was going to be shut off. Their response was they sent out a letter stating they did not receive my payment. I never got a letter from them. They also informed me that my April bill had a note on it stating that this bill needed to be paid in 48 hours. I then looked at my April bill and in small print, on the very bottom of the bill, it did say that. I did not see this notice.

So now, they are making me pay a security deposit of $360. My complaint is with the way Nevada Power is abusing their power. I do not know why they can't make a phone call at any time to check on our account. We have a long and great credit standing with all the utility companies. This was a mistake in our bill pay and it was a one month mistake. To take this abusive action is very unacceptable.

I was recently the victim of ID theft. A Utility company in Nevada opened an account by someone ,using my last name either hacked my SSN number, or just grabbed some numbers from thin air. The Utility company did not verify the information to see if it was correct...the First name was used was not mine ( a simple check would of found this out ) Anyway, after the fraudulent account was opened the individual that opened the account let the account lapse, for $168.00,in which the Utility company sent me the collection notice. it should be noted, I have never lived in Nevada or any other state than Indiana ...ever !

I told the utility company they've made a mistake, which fell upon deaf ears. Later that year, 2 of my revolving credit lines by Major financial institutions in the combined amount of $40,000.00 that I used to operate with were abruptly closed due to "a derogatory collection" on my credit report. In investigating the report , I found 2 collection filings by the utility company for $168.00, and I also learned that my 800 credit score, that has taken a lifetime to build , was and is now in the 650 range, which has also now cost me more credit reductions and closing of accounts that I used for my business.

My question is , do I have legal recourse against this utility company for ruining my credit and my business over a mistake they made? It seems to there should be something that could be done as far as restitution in some fashion and I think the utility should have their feet held to the fire for not only doing this, but also having the ability to ruin a small business as mine and get away with it.