Northern Virginia Electric Cooperative

We received a past due bill that is due on 2/10/12. A man shows up in a NOVEC uniform and demands payment today, 2/6/12, and if he does not receive payment, he would shut off our power immediately. I told him I cut a check through our bank and it would be there in 5 business days, on the 10th, when it is due according to their invoice. Nope, that was not acceptable with him or with customer service. Both were completely rude. What company sends out a man that could have purchased the uniform from a thrift store and is completely rude? I have never experienced handing over a check and having to question him because it felt like a scam. I asked to see his ID and collect his business card. It was so weird. Not to mention, after handing him the payment, there was no receipt of him collecting.

It was not professional at all! Very disappointed, then tried to clear this all up with Customer Service and she was just as rude! What is the point of sending out an invoice and paying accordingly to the invoice when a man is going to show up at your door! At least send out someone in the company that doesn't look like he rolled in mud.

This is the worse electric company to have! If it's summer and hot and it storms, I lose power for days; in the winter if it snows, we lose power for days while we freeze. We live in a newer community with all our utilities buried but we are the first to lose power. But the neighborhood right next to us never looses power. It's amazing, they must be with Virginia power! A very much better company.

Now, it's winter again and guess what, I'm sitting here in my freezing powerless house under my covers filling out this complaint. Please, if you have a choice in electric companies, do not choose Novac; they really suck. I lose work and my food because of this.