Nicor

I keep receiving calls from the Nicor business office saying I have a balance of $1068 and asking me to make a payment immediately. However, I have no balance on my account. I have told them repeatedly it's a mistake and even provided them with my current statement information from their customer care department that said they will look into it. But in the meantime, I receive 8-10 phone calls a day from this department harassing me for money. This has been going on for almost a month. Every time I talk to them, they say a supervisor will call me back to discuss the problem. No one ever calls back. This harassment is out of control and their incompetence is ridiculous! I live in a small one bedroom apartment. I don't get $1000 in gas bills in a year!

About four months ago, Nicor gas started giving a credit on my gas bill because they were over estimating my bill. This month my bill was two times more than I've ever paid in the six years I've paid my bill to Nicor gas. First, they said it was an estimate and later, they said they read the meter for actual reading. I feel that Nicor gas is defrauding me. Please help. I'm a senior citizen. I'm on a fixed income. I don't have the time money or know how to fight Nicor gas.

I was laid off from my job for over 6+ months and couldn't afford gas or electric. The electric company was helpful and worked with me to keep power on. However, Nicor was no help at all! The cs reps are rude and uncompromising. In result, my gas was shut off. After much humiliation, I finally was able to borrow money from someone to pay the bill. Nicor claimed that they are overworking their techs to have the gas turned back on and they have no techs available to turn my gas back on until next Tuesday.

It will be 2 weeks without gas and this is the 4th day since I paid my bill off. I called every day to see if they had any sooner appointments and every time I call, they say they have a shortage of techs. Today I saw a Nicor truck on my street and asked the guy since he was over here, if he could turn my gas on. He told me 'no' and to call the office. I called and the cs rep said they are on a tight schedule and they cannot turn on the gas without an appointment. What a bunch of crap! If they are so short on techs, why can't they hire more people? There are definitely people looking for jobs! They are making enough money off of us where they can afford to hire more techs! So many people out of employment right now and they can't hire more techs? That is just so insane!

It is Thursday and my house is 40 degrees! And I have to wait until Tuesday? Someone needs to do something about Nicor. I can't believe they can get away with this. I realize this is not only happening to me. I see that there are the elderly, disabled and people with small children in the same situation! It's sad that we only have 1 company that can provide service. I have no idea if this will help, but I will be contacting the media. Maybe someone can get Nicor to change their ways.

I called Nicor and found out that they have my dead father's social security number on my account. They want me to fax my social to them to correct their mistake. I refused to do this and told them just leave it and make a note that the SS number belongs to a dead person. I have lined here for 7 years. I refuse to inconvenience myself to correct Nicor's error!

I have received billing of $100 plus every month for the last 4 years and only have the furnace pilot light & the water heater which is on just above "warm". I've shut off all the gas in the house and still have received these outrageous billings. On 8/19/11 NICOR's employee shut off my gas meter because it was running "crazy" - no gas usage since then and I've been billed $205 in charges since 8/19/11. I was told that that was the meter's reading for usage -you must be wrong by Nicor! Help!

Due to a late payment, my gas service was disconnected on Friday, Sept. 30, 2011. The only notice that it would be shut off was a bill that had been misplaced. I contacted Nicor that same day and I was told only that if I pay my bill with cash or credit card, my service would be restored in 1-5 business days or 5-10 business days if I pay with a check. I asked several times if there was any other way that I could get it turned on sooner since I have four kids and an elderly mother living with me. I was simply told, repeatedly, that it would take 1-5 business days with the soonest date being Monday, October 3. Never once did she mention the need to schedule a reconnection of service.

Today, October 7, is the fifth business day. So while I was at work, my mother called and was told that Monday, October 10, is the soonest they could schedule reconnection. I called back and talked to Scott, ID #**, who also said that Oct. 10 was the soonest he could reconnect. He refused to give me any other contact in the company who could help me and that he had no immediate supervisor.

It is wrong that Nicor has no competition and treats customers with such a lack of competency and with total arrogance. If we had been told we needed to schedule reconnection a week ago, we would have done so. If we have another option, within city limits, to provide heat and hot water to my family, I would do so. But I have no choice but to wait on Nicor and their bureaucracy to get around to providing service.

Me and my two neighbors were told by Todd ** that it would cost us nothing to bring Nicor to us down Rt. 23. He said that there is just a small charge for permits. We were happy to hear this because we have propane now. After a few weeks, Todd calls my neighbor Bob ** and tells Bob now it is going to cost $16,000.00 to bring us the pipe line. I do not understand how Todd could say the cost would be nothing and then because of a safoo the cost change to $16,000.00.

If this is a person who is a construction coordinator, I do not think he doing a good job and Nicor should beware of this. Both my neighbors will confirm this complaint. Because Todd told us we be on line with Nicor by September or October of this year, will did not sign contracts with propane companies. I had HAV contractors out to my house to quote me prices for converting from propane to Nicor. I have owned three businesses where I had to quote prices and never heard of such a thing like this happening.

I got a letter in the mail saying that my service was to be cut off. It was said that if I couldn't pay it in full, then go to Nicor's website and pay off 25%, and then make payments to get paid up. I paid the 25% and thought that all I had to do is pay the rest. Sept. 13th, they cut off service. After talking to several other people and paid another 25%, now they supposedly can't turn my service back on till the 20th. I have special needs, a child and a one-income family that needs hot water and being able to wash clothes.

I left my husband in 2006. He remained in the marital home and I purchased a new home. During the time he remained in the house, he never paid the gas bill.

In August 2010, my gas suddenly got cut off for no explicable reasons (I had always been current on my bill). I called and the person was totally confused. I was put on hold for ages and then I was told that it was from 2006 for a $3,000 outstanding bill. She told me to fax my current mortgage papers together with the divorce decree from 2006, which I did. This did not get resolved until the end of September 2010 (my family spent six weeks with no hot water).

Finally, some supervisor named Cheryl in the Naperville office called to tell me that I was "unsuccessful" in my appeal about the outstanding bill but that she could put me on a payment plan. I was to call back on the 800 number and set up the plan, which was to be $270/month. I immediately called the 800 number and was told that I had to put $900 down in order to get on the 24-month plan. I told the person to please contact Cheryl concerning the arrangement. I also tried contacting her, to no avail.

I proceeded to pay Nicor the prearranged amount through the spring, at which time, I was already three weeks late on one payment. Incidentally, I was laid off one week before Nicor cut my service off in August 2010 so I was making those payments while supporting my family of three kids unemployed. Nicor called last spring, threatening to cut my service off again. I once again spoke with Cheryl and she said that it was because I was three weeks late. I told her that I had lost my job and had since caught up again so she put me back on the payment plan.

Since that time, I have not missed or been late on a payment. But last Monday (August 22, 2011), I received six calls from Nicor, leaving no voice mail, and calling from a ** number so I did not pick up, thinking it was a telemarketer. I finally picked up and the woman told me that my balance was $2,000. I explained, once again, that I was on a payment plan through the Naperville office and she said, "Okay."

My service was just cut off again this morning, August 24, 2011. I am raising three kids and now have an elderly father living with me and this is absolutely ridiculous.

I was on a payment arrangement due to an overly large bill over the winter months. I have paid my bills on time for the past few months on this arrangement with no problems.

The other day I noticed the money had never been taken out of my bank account, and I received a letter from Nicor stating I was going to be disconnected in about a week if I didn't pay the balance in full. So, I immediately called; the representative informed me that they wouldn't reinstate my payment plan, and since I was late I had to pay the balance in full before the shut off date.

Now I'm sitting here waiting for a supervisor to call me, in the designated 24-48 hour time, which I am quite sure he or she will give me the same response as the original representative has.

NiCor got a letter of medical necessity from my doctor/cancer center social worker. I was to call and to set up payment arrangements they told me 2 days ago. I've sent what I could as my copies for cancer pain meds, anti nausea meds, heart and asthma meds have 60.00 pays. I am terminally ill and I am at the hospitals a lot (macNeal and Loyola). Pain meds increased and memory isn't very good as I just did testing for this, too.

I've been recommended to hospice by my Palliative Care doctors. Cancer on both ovaries, inoperable with 2 myeloproliferative neoplasms (slow leukemias) caused by military chemical and biological contaminants from Camp Pendleton, a Superfund site.

Could you help? I have called several times to resolve this by asking to speak with the supervisor. They said that I should get a call in 2 to 3 days but there was no callback to even try to help me resolve this issue. I was at Loyola, the breast surgeon did the test and another tumor is found in left breast!

**

Nicor attached a $900.00 bill to our home account for a property that we haven't owned in over 15 years. They claim someone registered service in an apartment and they used my father's information to start service.

My father is 60 yrs old, he reads as well as my 5-year old and doesn't know how to write a check yet alone decipher through billing matters. We've sent them all the information to show that several people have owned the property since we lost it in foreclosure, and that we've been at our address for over 20 years. They have not attempted to look into the matter or send a separate collection bill for this amount. They tacked it on our current active bill. This isn't the first time they've attempted this. They tried this in 2009 and we sent them the same information and the amount was removed.

I started working at Nicor in 2009 shortly after I began to experience what I would consider a blatant mistreatment of myself and my Asian/Indian coworker on behalf of our supervisor. My department consists of three white males, one Asian/Indian female, myself, a black female and our white supervisor. What I immediately noticed was the degrading and condescending manner in which our supervisor spoke to the other female and I. After working there for less than six months, I received an extremely negative and harsh review.

As time continued, I noticed a pattern of my supervisor deliberately discarding my work or delaying in submitting it to the proper departments in a timely fashion when I emailed them to her for approval. I began collecting emailed proof of my report submissions to her and proof of her refusing to approve my reports for days beyond the due date without a reason, and then her stating that she had no idea where my reports were. This treatment of deliberate work sabotage continued for several months and I spent months collecting documentation of this through emails and other written submissions.

Approximately six months after, a black supervisor was hired and my supervisor was to report to her directly. When we asked why she was brought in solely to have one person report to her, she responded that she was brought in to bridge the gap between our supervisor and the field employees.

From the time I began, I also noticed other inequalities within the department. The white males were afforded company credit cards and other privileges that the minorities were not. I began to question things like why it was necessary for me to submit my work for approval to my supervisor and not my counterparts whom started working for the company around the same time I did. I also began to question why the white males within the department were receiving promotions and pay raises and not the minorities.

After several attempts to seek help from management and being ignored, I decided to choose a different route. After months of collecting work sabotage documentation and confirming my suspicions of unequal treatment, unequal pay and alienation, I decided to speak up by contacting the Nicor Ethics Hotline, an internal ethics reporting hotline (which is disproportionately used to fire blacks).

Immediately following an interview with two white employees in HR and my supervisor, out of the blue, the black supervisor (who was new to her position) was called in to handle this. What happened was a sad depiction of what some black people will do in order to please their perceived superiors. A few days after, I was placed on PIP and immediately fired. I had never had any history of write ups of some sort.

I decided to file a charge with the Illinois Department of Human Rights. After submitting all my documentation, having the parties at Nicor admit to the charges during the fact-finding conference, and having Nicor's attorney withdraw from the case the next day after the conference, somehow, the IDHR investigator ignored all written evidence and confessions and dismissed the case.

The investigation by the IDHR was held and the witnesses contacted by the IDHR were the same three perpetrators whom the charge was against. All witness I named were either not included in the report or refused to talk. Now, I have no idea (neither did my attorney) how it is that the IDHR is using the same person the charge was filed against as a witness to confirm no discrimination took place, but they do.

In conclusion, it is my belief that Nicor offered some sort of compensation to the investigator in exchange for a dismissal of my case. I do not regret for one minute my decision to fight for equality and stand up to the ugliness of discrimination. It is sad that in 2011, we are still subjected to the same injustice and inequalities that this country was founded on. The sadder truth is the number of minorities who are willing to turn on their counterparts in order to save themselves.

We have a small office building that has been vacant, and we have been unable to rent for over 2 years now. In April 2010, I called to have the gas shut off. They said it would take 10 days for someone to come out and shut it off. I called again in mid-May 2010 and asked if they had indeed shut off the gas they said they had. To my amazement, they continued to charge us for service all the way until August after many, many phone calls trying to get it resolved. We ended up paying the bill, since it was so exhausting trying to get it cleared up. Another $400.00 in revenue for them unfairly!

In early Nov 2010, when I called to have the gas turned back on, they said they never turned it off and that they would have to take a meter read to start service. It would be 10 days before they could come out. After the 10 days, we went to try and start up the furnace, since it was now Nov 15 and the temp was dropping below freezing. In the meantime, we received a letter stating they would not be responsible for any damage due to gas being turned off.

To our amazement, they never turned the gas back on. In fact, they argued that the system showed it was never turned off. We hired an HVAC company to come and make sure there was no gas coming into the building. Yet another cost to us. In fact, this HVAC company took photos of the gas line with the lock on it, so no gas definitely was coming into the building.

Now we had to set up yet another appointment for someone to come out and turn it on, and it would take yet another 10 days. It was now 11/30/10! They said the tech came out and left, stating no one was there to let him in to turn on the gas. First off, the meter is outside; second, our son was sitting in the parking lot of the building waiting for them and we gave them all of our cell phone numbers to confirm a time of arrival. The tech did call our son to confirm he would be there by 10am. Our son arrived at 9:30 just in case and stayed past 11am. After waiting for them for so long, he finally went home.

I happened to call our son to ask if the gas was now on and was told they never showed up. To my amazement, the customer service person told us they were there and left within 15 minutes, since no one was there to let them in--a downright lie! Next, I was told by customer service that it would be another 10 days to reschedule another visit. I about fell on the floor!

I asked what it would take to get someone out there yet that day and was told unless there was a gas leak we would have to wait another 10 days. Of course I told her there was a gas leak and that they needed to head back over there. Now the most amazing part is that the Nicor Gas company is within a 1/2 mile of this building! The customer service rep also informed me that if when they arrived, if there was no gas leak, they would charge me in excess of $500.00 for the visit!

In the end, I had to threaten to sue them, since they lied and had all of our cell phone numbers and we were only 10 minutes away and could have easily returned to let them in. For sure if we waited another 10 days, we would have been facing frozen pipe damage! Now here's the kicker. One of our best friends works for Nicor Gas, and I called him to see if there was anything he could do. He called the tech and told him to go back over there right away and voila! He turned it back on and to our amazement there actually was a gas leak--in fact, a leak they had been trying to fix for several months!

So today 12/31/10, I'm spending my New Year's writing a stupid comment about a company we all depend on, and they still do not react appropriately. In fact, I now have a bill in my hands for $89.54 for service from 10/27/10 to 11/29/10 when we didn't even have gas service then!

I called and yup, you guessed it, they are on vacation today and I'll have to wait until Monday to call and ask why they have charged me once again for service on an (still empty) building that is consuming $89.00 worth of charges each month. Either the gas leak is still not fixed or they just love to get revenue unjustly! My gut feeling is I'll still be trying to clear up this $89.00 matter 6 months from now!

I was enrolled in their comfort guard products and services without my consent. I have been paying this charge unknowingly for about 14 months. I cancelled the service but the lady said I may be responsible for the rest of a 12 month service contract. Shouldn't a contract consist of an agreement between two entities? I never agreed to any contract.

I cancelled the service but the lady said I may be responsible for the rest of a 12 month service contract. Shouldn't a contract consist of an agreement between two entities? I never agreed to any contract.

I received a telephone call from a woman pretending to be a representative from Nicor Gas, who could said she could save me money on my gas bill. As I started questioning her, she admitted that she's from Satanna Gas and that my service will still be provided through Nicor. I feel that this is a scam.

My gas was turned off over a month ago, so I have been taking cold shower and have no heat! I cannot cook on my stove as well! I finally had enough money to go and pay it. I tried paying by my VISA over the phone with nicor and they were all rude saying they do NOT except Visa! What kind of company is this that they don't except the most well known credit card???!! Then they told me to go pay it at the nearest utility store. i went to the store after work and they inform me that they only except cash or check! I wouldn't have enough time to go to my bank so I wrote the check then called Nicor with the confirmation number. Then they proceeded to tell me in the rudest way possible that my gas will be turned back on in 10 DAYS!!!!! WTH is that?

they said it can take 10 days to process a check... no it doesn't! About 7-10 days, but most ofter a couple days! I am not stupid! I asked for a supervisor and he was even ruder than the bimbo that I talked to in the first place! They were not willing to help in any way or try to say they can do there best to help it get turned on sooner! But NO- they flat out told me that it's 10 days and that's that! I checked my bank account 2 days later, and my check has already been cashed! SO NICOR has my damn money and not turning my gas on! F- this company and the people that work for them! I want my frickin gas turned back on since they have my damn money!

I currently work for them right now and they are getting ready to be certified again for the JD Power Award. A number of employees told the General Manager of the Call Center that the numbers were down because of the 30-day Performance Improvement Plans that people were put on (perhaps over 70% is on them). This puts a lot of strain on the representatives to making their numbers. We were told that this would stop; however, it is a big lie and is only going to stop so that they make their JD Power Award (if they do).

Also, the management talks down to some people if you do not want to be a robot for them. In other words, if you do not do what they want, then when positions open, you are not going to be eligible no matter what. I know that I have been told things behind closed doors so no one else hears but they have insulted my intelligence and I feel have violated some of my rights as an employee.

I am afraid to even pursue anything for the fear of losing my job. They claim that they are a totally ethical company. They are only ethical to those that they pick and choose. Almost everybody is either married to each other, a sister or brother, a child, uncle, or cousin. They have a policy that says no family members can work in the same department, yet in my department, there are at least 3 to 4 people who are related. Is that ethical? I think not. This is what I mean by picking and choosing and they also will tell employees that they are the only company hiring right now.

They made me so nervous and stressed to the point that I feel I am going to have a heart attack. Also, they have insulted and demeaned my intelligence and have told me on numerous occasions that maybe I will be successful. I have been working for 38 years now and finishing my associates degree and then onto my BA. I have a 26-year-old GM, with this being his only job, how the corporate world works. My own daughter is older than him. When I confronted and asked questions he could not answer me nor did he want to. I feel that they are going to alter some of my paperwork internally; however, I have taken home my own records to protect myself. I am almost 55 years old and it is getting harder and harder today to find a job at that age.

I filed for a Chapter 7 Bankruptcy which included a Nicor Gas bill. Now, they are refusing to turn my services on and are demanding a payment of $2100.00 before restoring my services. I have children, including a newborn, and I really need heat and hot water in my home. The bk attorney told me there was nothing he could do.

Dear Customer,

We looked into your question about the date your service was turned off. Our records show that the only request we recieved for your account was June, 12 2006.

So I sent them proof this was turned off and explained I also had no problems with my other bills being turned off which included ComEd, comcast, ATT, Water and Sewer and Waste Management.

What does my lease in another state have anything to do with Nicor Gas other than proof THAT I WAS NOT EVEN LIVING IN THE STATE OF ILLINOIS, and had terminated service with them.

Then the next months bill shows up and a bunch of new charges are on the account doubling the month previous. I contact customer service again and go through the same process this time asking how they can just double the amount owed and where they received these numbers from, once again they tell me sorry for the problems and we will have a billing supervisor contact you in fifteen minutes, still no return call.

On December 17, 2009 a Nicor employee rang the doorbell asking to read my meter, I said they are on the side of house. He said he had to come in to the house, I said, I will need a few hours to clear the area, can I make an appointment. He said no, and if I didn't he would shut off gas. He then proceeded to grab my front door and not let me shut it. All paments to Nicoe have been paid on time, with never a late payment. Called Nicor and I am waiting for an investigation.

Called many times and requested a letter saying that they had cut my gas off and they refuse to give me the letter. We can not prepare meals.bath, children, nor our selves, I was baby sitting but cliets quit becasue i told them that my gas was shut off in my house. Nicar already got paid 600.00 back in june.I tried to make arrangements on bill but the refused, also they have added on 200.00 more to bill for deposit.

I have been with out gas for three months since i am unable to prove that I dont have gas at my house to outside resources, I have three kids who are very unhappy and quiet cold. It is difficult to sanitize and clean house from flue. I was starting a home day care and clients did not stay because my gas was cut off for three months.

NOTE: This is being sent by e-mail because the Customer Service department told me not to fax it. The people dealing with faxes are now too busy, and I was told they will simply not respond.

This is a very specific and detailed memo because it is clear Nicor is not able and not willing to resolve a simple mistaken reading. I will try to write this as if I were dealing with a petulant, abusive, ignorant and confrontational 6 year old - Nicor, in short.

1.0. Summary of facts:
1.1. We bought the building in late 07 and inherited a botched billing history. We cleared up the past billing history, paid the appropriate bills and started with a new agreement to start billings from 10/22/08. This is codified in the 11/06/08 billing.

1.2. Somehow a customer reading of 12/12/07 that was in error (too high by about 1,000 therms) and was not questioned and also was not incorporated in readings until the billing of 2/19/09.

1.3. Nicor made an actual reading on 2/19/09, the same day the billing went out, that showed actual use much lower, which highlighted the error in the prior customer reading. In spite of this, Nicor has made no corrections.

1.4. Even after repeated calls to Customer Service and to Claims Litigation and a fax message confirming the actual meter reading, all facts have been ignored by Nicor.

2.0. Chronicle of Events:
2.1. After Notice of Demand for an outrageous amount in April 09, I called Claims Litigation and after trading calls we spoke on 5/27/09. Claims Litigation said they would freeze the account until a new reading was done. They explained that it appeared that the billing from 2/19/09 was the first since 07 and the large billing was a catch-up bill. I explained that there was a prior agreement clearing up the past bills, and we had a 12/08 bill showing the account paid in full with nothing past due. The agreement with Claims Litigation at that time was they would credit the bills for March & April if the new meter reading showed the limited usage. Note that at the time of this May conversation, Nicor already had the actual reading of 2/29/09 at 987 therms confirming very limited use. However, no revised bills came, and I received no clarification.

2.2. On 6/4/09 I sent a fax to the Accounts Receivable department explaining the facts again, confirming a new reading of 1165 on 6/4/09 and asking for a clear breakdown of the how the outrageous gas bill was generated by month. No response was received.

2.3. After another demand for payment from Nicor and threat to cut off gas, I called Claims Litigation again, and was told to call Customer Service. This person at Customer Service invented an explanation that the prior payments for the use in 07 & 08 must have been estimate too low and this is a billing for a catch-up bill based on an actual reading. This explanation was pure fabrication. The actual reading available from 2/19/09 confirmed that this was not the case. But the facts were just ignored.

2.4. I called Customer Service again 10/18/09 and was told that the actual gas usage and meter readings were on the Nicor web site and to just refer to this info for clarification. This web information is patent nonsense, the information is useless. The usage is based on estimated readings and no actual vs estimated readings are shown. It is grotesquely misleading. Furthermore, the estimated meter readings on the Current Meter Readings page are also only estimates and are half the readings on the Gas History Page , meaning the usage is fabricated at twice the readings of the Current Meter Reading. None of the web site info is actual. None of it reflects the actual readings by Nicor on 2/19/09 or 7/16/09. It is all fabricated and the related billings make no sense whatsoever.

2.5. I called Customer Service again 10/19/09, I got a listing of the actual readings as shown on the attached spread sheet and created the spreadsheet, which is simply the record Nicor should have had access to all along.

2.6. From the spreadsheet, it is clear that the actual gas use is about 514 therms since 10/22/08. The cost of this actual usage is about $400. We have paid over this period $451.22. Nicor is trying to bill for 8,411 therms at an outrageous amount.

3.6. Communicate with us about these actions in a timely and civil manner without further outrageous billings and threats.

Nicor Gas Disconnected service without billing or notification the meter has been removed as well we have been trying on several attempts to get a bill they kept saying they will send it but never did? the next thing that happens after the kids go to school and we are off to work they come and shut off service and remove the meter?

They removed the meter from this property because the previous owner didn't pay their bill. Now that I'm the new owner called them to request for service and they told me I have to wait up to 8 weeks for somebody to come and put service. Is winter time and I have no service yet is being already 5 weeks. They don't care about their customers because we have no other choice since they have no competition. The city of Elgin is not willing to do anything about either. We pay to much for service and this is the kind of service we get from them.

Me and my husband were behind on our gas bill due to some financial issues and our gas was shut off with no notice. We borrowed the required amount for the bill the next day and sent nicor their money. We were then told that our gas could not be turned back on for a week. A week went by and the day the gas was to be turned back on the nicor employee came to my house at a time i told them not too, since i wouldnt be home I had to pick my children up from school. Since no one was home they didnt turn the gas back on and just left. When i called nicor to see what was goin on and when they would be at my house they explained what had happened and then told me that they wouldnt be able to come back to my house for another week to turn on the gas! There are nicor trucks in the town i live in everyday and not a one of them has time to stop by my house for five minutes worth of work. I feel im being punished for not being as fortunate as some people. My husband told them numerous times that we did not need to be home for them to turn our gas on and if someone absolutely had to be here for them to do it that we wouldnt be home till after 3:30 pm and not to come till then. My family is being punished for their mistake!! I have two young children at home who have to suffer and go through this and it makes me feel like im not doing good enough for them.

I called Nicor gas company on 08/06/09 regarding move of the service since I lived in Chicago I did not know much about Nicor company when I call I got customer service rep who refused to acknowledge the address exist and told me to provided her with meter #. I told that my parent ages 80 to 88 will moving to this home on 08/09/09. Monday 08/10/09 say about 2:30 pm Nicor person come and shut the gas out, even though he saw box were moving in and my mother was sitting, and cooling repair person was working& I was with carpenter who was repairing my doors in drive way. He did not have a cursory to even mention or have responsibility to call the manager and notify that why we are shutting when these folk are moving in.

Today 08/11/09 I call in the morning talk to nicor rep Matt # 8433 and gave all my information, and I like put gas service on my mother name who do not speak English. Matt was very help-full, took all the information and apologies and transfer the call to customer credit dept ( where all the fun begin ) the person who answer the phone Jessica ask under whose name the service will be on I gave my mother name, she ask where did she had service befor,e I mention Chicago and gave the address, she came back and ask who she speaking with. I gave my name, at this point she got very furious and told me that whose house is under the name I mention my name she came back few minutes and told me I had lied and gave false information and that she will NEVER EVER provide me gas service for my senior citizen parents. And that I misled her. I keeping asking what I misled she simply hangs up the phone.

I call Matt again and mention about Jessica & my conservation, he said his hand is tied and he say he cannot help. I call back after few hrs and try talking to Jessica, again she said I am NEVER EVER getting Nicor gas service. She than ask why she cannot speak with my Mother, I told her she cannot speak english, than she ask what language she speak. I told Hindi and if you any person who speak the language I will put her on line, she said no body , and than she said I am lier, and cheater and I will NEVER EVER GAS SERVICE FROM NICOR.

I call customer service and talk to Pam who was very help full, and coordinate between me and Jessica so what every problem we have could be solved. Jessica requested through Pam that she need my SSN #, my Closing paper work of the property, my Driver Laciness, my mother SSN #, her IL state ID, AARP card, and her Medicare card, which will shows that she is disabling person. After faxing all these I was told I have wait 7 to 10 business day to get service

Let me ask where is this lead this to k let me SHOUT LOUD DISCRIMATION AGAINST RACE AND SENOIR CITIZEN. I was told pervious owner had not paid for few months, I wanted to know why they waited till I call me and than disconnect. Even though I repeated request that I had disable senior citizen parents and minor kids ages 6, 7, & 12 I was ignored I was told WILL NEVERE GET GAS SERVICE

WHY because I am not American even though I am 30 yrs in this country went school, university, had business employee 20 people but hey where is JUSTICE 7 to 10 business day so I guess, we will not take shower we will not eat and let my parents sat dirty

on dec 30 2003 my gas was turn off at 200pm on dec 31 2008 I smell gas I called the emergency number to come out and check the gas smell on jan 1 2009 the gas man come out and turns the gas all the way off and tells me you gas has been turn off with out warning I applyed for gas in aug 2008 nerer received a bill I had been calling nicor to see why theres no gas bill now they tell me they dont have a name for me thats why my gas was turn off in the friget cold can you help me with nicor

I am really freezing and sick and disable the cold is causing me a lot of pain

I had not received a gas bill since August 2008. When I called to inquire about this I was informed that my monthly payments had jumped from $56/mo.(budget plan) to $175/mo. I was told it was because of problems reading the meter, and my debt to nicor is now $875. How is it possible my monthly payments can triple and I had not been notified?

After 5 years of service with Nicor, i realized on my bill that i was being charged $4.95 for Comfort Guard and that i needed to cancel within the next 30 days or else i would be committed for an additional 12 months. First of all, i don't ever rememeber signing up for such a ridiculous program. Secondly, i asked the supervisor to provide proof of my enrollment and they stated that they only keep 2 years of records and since i have been using Nicor for 5 years, they don't have my records. Thirdly, i even asked them to just credit this month's charge of $4.95 and they denied this also. I think this is ridiculous.

Five years of Comfort Guard at $4.95 plus tax per month i've paid. Do the math

My husband and I were behind in our nicor gas bill because we were both out of work. Once my husband returned to work we both tried very hard to get caught up on our bills. Nicor gas shut off our gas without any notice (never received a letter from them or phone call) and we had to pay $1,068 to get it back on. We paid the amount promply. Called nicor to schedule our service turned back on and after being treated rudely on the phone was told that we would have to wait 1 week and a 1/2 to get the gas back on. How is t his acceptable for a company of their stature? How can they treat people this way and get away with it?

We are without gas for 1 week and 1/2 ....unable to cook food, wash clothes or take showers.

Overview: Nicor turned off gas at my residence because they thought the gas meter was faulty. I now have no gas for the holiday weekend and they are not available to turn it back on until I call Tues morning for an appointment.

Details: I was notified in writing by Nicor that I had no gas usage. They requested an appointment to exchange our meter. We setup an appointment for Thursday a.m., August 30th. No one showed up. I just learned that they did come out the following day, Aug 31st at 6pm... took apart the meter, left the meter pieces on the ground next to the meter and turned our gas off. I was not notified that they had been out or even that the gas had been turned off. I am now without gas for the holiday weekend, Sat through at least Tuesday because they will not come out to turn it back on until another appointment is scheduled via phone on Tues a.m. We have 3 get togethers this weekend as it is my son's 18th bday and needed to use the oven, shower, etc. I'm being advised by Nicor not to have a plumber or service tech turn it back on because they do not know why it was turned off. We have never paid a late bill of any type to any agency including Nicor. Furthermore, we are on the monthly payment plan so have actually been pre-paying for the higher usage months of the winter season. Do we have any recourse for this? They would not authorize a hotel stay or accomodations of any type.

Disputing with NICOr for almost two years over a gas bill that is and was not mine. When I applied for automated bill pay they took funds from my bank account electronically without my permission. i did not own or live in the property at the time of billing. They have failed to seek payment from the appropriate consumer and handle this issue without prejudice.