Complain about a product or service

Navapache Electric Cooperative

Brock of Pinetop, AZ January 26, 2009

i am a struggling work in our community and am having problems keping up with soe bills and am behind in my electric bill. i recieved a shut off notice and called them to make arrangments on payment. they would not acept any aarrangements and they are going to shut off my electric which is my heat with my two kids and pregnant girlfriend in my house they want payment by 1/27/09 and they wont except payment in full on 2/2/09 i dont get payed til 1/30/09 and they are closed and they are willing to put my family in the cold and we do live in the white mountains where it does drop below freezing at night and they do not have anywhere to go to get out of the cold. i believe that this is just wrong o thier part. i understand that i am obligated to pay my bills and i am trying but on just one income for a family of soon to be 5 its not easy.

if they do shut it off and my family cannot find away to stay warm it could be very harmful if not fatal to my unborn child and could cause my other two kids to become sick also

Doris of Columbus, GA October 16, 2008

Re: Navapache Electric Cooperative Lynn of Springerville AZ (10/12/08)

Many years ago, we had a similar problem in Southwestern Pennsylvaina. It involved the power company and low voltage; long distance of the electric line between the pole and meter and the meter and the house; and something about step-down or step-up transformers. This power company also put a recording voltmeter on our meter. Of course, the voltage was at normal levels when this was done.

We retained a Harrisburg, Pa, legal firm and sued the power company. The lawyer had an electrical engineer from Philadelphia run tests on our meter with something called a megometer. Our lawsuit went all the way to the Pennsylvania State Supreme Court. We lost by one lousy vote, but at least we got our points across. The case was later used as a teaching example in law classes. Speaking from personal experience, I believe Lynn has a very valid concern.

Many of our small appliances were killed in the line of duty: toasters; coffee pots; TV's; etc. They kept dying long before outliving their usefulness, only a month or two old. We believed low voltage to be the cause. Apparently, smaller appliances are very sensitive to low voltage. We also had a great deal of time and money invested in the lawsuit.

Lynn of Springerville, AZ October 12, 2008

Mr. Michael Evans, Key Accounts Representative
Information Technology Dept.
Navopache Electric Co-Op., Inc.
1878 W. White Mountain Blvd.
Lakeside, AZ 85928

Dear Mr. Evans:

I have received your letter dated October 2, 2008, regarding the on-going problem with my electric being turned off and on (copy attached).

I found your letter to be vague and ambiguous at best, without providing me any information whatsoever. In fact, I found it to be completely pointless!

The first time I attempted to make contact with Navopache in Springerville, about this problem, was in May 2008. However, the problem had existed far longer, I just finally got sick of it, especially when my electronic equipment stopped working due to the constant power surges.

I called the Springerville office on May 7, 2008, was put on hold and forgotten! I called again on May 12, 2008, at that time I was told that Rita was out sick for the day and I would have to call back!? I called back on May 21, 2008, at 4:10 P.M.

On May 23, 2008, my lights were turned off and then back on at the following times: (This is merely an example of the above described activities).

4:10 A.M, 5:30 AM, 5:58 AM, 6:45 AM, 8:08 AM.

It was determined, by a technician from Navopache, that the problem was MINE, and not that of Navopache. On June 5, 2008, a licensed Electrician repaired a burned wire in the electrical box at the pole outside of my residence. Within a few hours of this repair the turning off and on of my electricity resumed.

You might be wondering why I refer to this problem as my electricity being turned off and on,? however, maybe not, based on the contents of your letter, or the lack thereof. I will justify this description further in another part of my response to that letter.

When I notified Navopache that the problem still existed, thats when I was referred to you. A recording voltmeter was placed on my electric meter, however, not for Several days, almost two weeks would be a more accurate account. When a Navopache employee came and removed the device he stated, The information this gathered will be interpreted and someone will advise you of the results.

I never heard another word from anyone, and that was four months ago. In the meantime, my electric continues to be turned off and on. Now, the reason I state this in the manner that I do is because the entire time your recording voltmeter was attached to my meter there was not one single incidence of my electric being turned off and on. Although, the day after it was removed this activity was, yet again, resumed. During the entire month of July 2008, I was permitted to have uninterrupted electricity.

My electricity has subsequently been turned off and on as follows (dates are for 2008):

August 8th 7:35 AM
August 20th 2:00 AM, 2:17 AM
August 23rd Sometime during the night because all of my clocks and electronic equipment was off and/or stopped when I got up in the morning.
August 31st 9:35 AM
September 21st Power off twice (I failed to note the time)
September 24th 9:15 AM
September 26th 8:10 AM
September 27th 2:45 PM
October 6th 12:35 PM
October 8th 9:20 AM

As you can see I have a valid complaint, again, maybe you dont. I intend to continue voicing this complaint until this activity is stopped!! I can guarantee, with absolute certainty, that if I didnt pay my bill for four months it would not take this kind of dog and pony show, or length of time, to shut my electricity off permanently.

So, when exactly did Chuck Moore issue this Work order #62784? And, how do you anticipate that I will know when that job is completed, since you entirely ommitted any pertinent information regarding this Word order?? The way your letter reads, with little to NO information, and your invitation to call you with any questions when the job is completed, you either don't anticipate that I will have any questions, or, its exactly what it appears to be; a patronizing shut up and go away statement. I really dont deal well with having my intelligence insulted and/or having it assumed I am stupid, it makes me feel icky.

I have a suggestion, to permanently fix my Power Quality complaints: Permanently attach the recording voltmeter to my electric meter. It is obvious that while that device was on my meter I was allowed to have uninterrupted electricity. That way, no one will have to bother with writing pointless, insulting, patronizing, and condescending letters to me.

Thank you for your attention to this matter, and for returning my call.

Damage: Fried electronic equip.; TV, VCR, DVD player. Heart disease and left without access to EMS; phone requires electricity to function.

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