National Grid

The problem began by them first off by allowing a former program I was living in to open an account in my name, which I thought you needed an ID for. But I guess not, because they opened an account in my name. Then this company closes the account, thus causing National Grid to disconnect my service at my current residence (FYI, I am no longer living with the company and haven't been for over 3 years). I received no notice for my service to be disconnected or of an account being opened elsewhere. But that's just the tip of the iceberg.

Now, here it is, 8:23pm on Thursday, May 24, and I'm still waiting for them since yesterday to turn my gas back on (which according to them was turned off in February by the former company I live under) but service was removed until the 22. I wake up to this ** trying to cook breakfast for my family, which is another reason why I'm pissed. I have a wife and a 3 year old son and I can't ** cook everything isn't microwaveable and I'm not made of money. I can't just go and buy something to cook.

I was told someone would come out yesterday before 11pm. They called at midnight saying they were here which was a no go because my super in my building was not having it. He said no to opening the door to the basement which I told them would be an issue if it was after 11. I was assured it would be before that, yet it wasn't. So here we go again, today as previously stated, it's after 8pm and still no one has come and the super once again said after 11 he's not doing it. So this is beyond ** up not to mention they said someone would be here today before 1pm.

I got a notice of disconnection on about the beginning of May. I paid on May 8 after I called and they told me how much to pay to avoid shut off and it's before the holiday. We were to prepare food and there was no gas without any notice in advance. I am a customer for 30 years. I am trying to pay; sometimes it's hard but I never let it be shut off.

I am writing about my neighbor at **. His house burned down 4 years ago and is still not complete. Note: his previous home was subject to fire also. The electrical lines have been put in and a tree is growing on the wires. My local fire department has said it is a fire hazard and to call National Grid. They sent out an arborist twice and both times he (Scott **) said that when it starts sparking, call the fire department, it would be a little late by then. Scott also said the fire chief does not know what he's talking about. I believe our fire chief is not an arborist. He is not utility-certified either. The last time the neighbor had a fire, it did an extreme damage to my home. I would like that not to happen again. But it seems inevitable. I believe National Grid has a responsibility here. And quickly, call me.

National Grid sends in a third party company to relocate gas meter. They come in and dig up a newly paved driveway to locate the gas shut off. Gas is shut off, and new point of meter set up. They leave saying paving guys will be by to fix the drive way and National grid techs will come by to reconnect the gas. No paving guys in sight. National Grid turns up at 11 pm. I asked them to return next morning. There was no one in sight. I called National Grid; the work was scheduled to be done before the end of the day, i.e. before 12 midnight. Apparently, they get paid extra at night and that they love to work at night when the working people have to catch a shut eye in order to be present for work the next day.

If anyone comes by to relocate your meter, chase them away. The third party has no interest in you because they get paid by National Grid. You are going to be stuck with whatever is left behind. National Grid should be National Crap.

We got behind on a bill I called to rectify. We were given a balance that we paid and then they came back with a larger balance of about $4,000, which they wanted paid in one week. We are a new business and National Grid holds $8,000 of our money in deposit. We had not been late on a bill for over a year and I am only late now because of a misunderstanding. We are correcting it but it will take a little more time. I think they should be able to afford that.

May 9, 2012 (Wednesday), 9 in the morning, the National Grid showed up and I knew it was for us. I told my disabled husband that they were here. My husband went into the bathroom where there are windows close to the electric box outside on the house. He can listen and see from there. I went into the mudroom (hallway of the front door) waiting for them to ring the bell, but they didn't ring the bell. Instead, the woman picked up my daughter's scooter, which was next to the mailbox, nowhere near the electric box and she threw it out of the way. Then she picked up my daughter's balls and started bouncing them. I heard this and my husband saw it.

Meanwhile, the man took some kind of tool and banged it on the electric box 7 times and said, "This will wake them up." What the ** kind of professionalism is this? Is this what you train your people to do? Play with kids' toys on other people's property and then the other damages it? My husband ended up at the ER because of his panic and anxiety. My husband has a broken neck, from building the Buffalo International Airport that you people use everyday. And now that he can't work, he's behind on his bills and he gets treated like this? For some two stupid turn of people? Big deal. That's a hard job, anyone can get trained for that! Try building an airport! Anyway, this is not about that. It's about the fact that your people are very disrespectful towards other people. Oh and by the way, my husband is also a veteran. I just can not believe this. What's going to come out of this? Nothing! Unbelievable!

In our Rhode Island condo, the electricity was shut off in error after a call was made to change the billing address. Several calls over an entire week were made to customer service including fax copies of paid bills, etc. The arrogance of the customer service rep and his supervisor, Richard, was almost hard to fathom. They were of no help at all and actually caused more problems than they solved. We asked for Richard's supervisor but were told there was none. When you try to find someone else at that company to speak with, it's nearly impossible. They are a very bad joke for consumers.

I called National Grid to try to switch from oil heat to gas to save money. When I asked National Grid about it, they told me that service to me was not available and that if I wanted it, I would have to pay $11,000 to run their gas main 193 feet from an adjacent street to the front of my home. I live in a neighborhood of over 50 homes, all of which have National Grid gas service except for my home. It seems that when they ran their gas mains, they chose to save money and not run it past my home. The reason why is I live on a street of three homes and I am the middle one. The other two homes connect to their gas mains from adjacent streets. My street is the only street like this in my neighborhood so I feel that I am being discriminated against by my gas utility.

I contacted all of my political representatives and was told they have no control over a private company. Whatever happened to public utilities going private and our government has no control over a public utility? In fact, National Grid is not even an American company at all, it's a UK-based company. What can be done to receive equal treatment like my neighbors enjoy from our private gas utility provider?

For one year in a Brooklyn one-bedroom apartment, I paid a total of $823.57 in gas bills and then I was requesting to close service at the end of Jan. 2012. I received a final bill of almost $1,600.00. I called and told them that this amount was way out of line and was told it would be investigated. I never heard back until the bill was sent to a collection agency. My parents are helping me pay this amount but it seems ridiculous for the size of the apartment and a mild winter. Also, I was told it would be looked at, not sent to a collection agent.

I'm completely disgusted with National Grid. I live in a very small one bedroom apartment and my gas bills have been astronomical to the point that I cannot keep up with them on time (I am rarely home and when I am home, the heat is kept at 63 degrees). I am not in service disruption mode at the moment, but when I spoke with National Grid last week, I asked about someone coming out and checking the meter to ensure that it was working properly. I was told to call back this week and ask customer service to send someone out to check on it. When I did call back, I ended up speaking with a supervisor named Rita, who told me that this was not possible and then continued on to tell me that there was nothing wrong with the meter in a complete condescending tone.

When I explained that the house had caught on fire last year and that perhaps there was a problem with the meter due to the fire, I was completely dismissed by Rita. At no time did anyone say that they were sorry that I was told by the first representative that I could request someone to come out and check my meter. I would like someone from National Grid to contact me regarding this and want to lodge a complaint against them for not properly addressing my issue.

Non-access fees: I am being charged $25 per billing statement, because National Grid cannot get access to the building's meter. On two prior occasions, I have provided them with the phone numbers to contact the landlord for access arrangements, as I do not have access to any part of the building property, except my apartment and the building entrance.

I am not the property owner, and by the stipulation in my lease, I do not have permission to access any part of the building, except my apartment. After explaining this twice to National Grid, I was told that it is not the landlord's responsibility to grant access to the building, rather, it is the tenant's responsibility. I have asked them why they don't work this out with the landlord, but they refused to answer this question. Even though my landlord has contacted them to work out meter readings, they still claim they cannot access the building and that I am responsible for this task. Please advise me on my rights and any course of action I can take against National Grid.

In January to February, we had paid our bill $157. This February to March, the bill comes $212. We are getting warmer these days. The previous month everybody knows that. I called National Grid and asked why my bill is so high. They said I have used that so much. We are a family of four and three of us worked full time job every day. I said that probably it is something wrong with wiring system in my house because it is rebuild to National Grid but they say they can't help me about this. They just have to consult with my landlord. When I ask him, he said the bills are the same but their delivery charges are high. I know I am right about this but I need somebody to help me.

National Grid: I called them to ask questions on why the bill went up the way it did, and then they answer one of my questions and when i ask them that the numbers they were saying did not agree with the statement, they simply hang up on me. We should get more options on gas, so we leave these incompetents out of work.

National Grid is over charging us for a year since we moved from one address to another. I didn't notice it until last summer, so I have been working with them to fix the rates since I first realized that our rates were at normal and not low-income. We get fuel assistance, WIC, free lunch, etc. The electric is in my boyfriend's name and the gas is mine. Due to fuel assistance covers the gas, they will not accept the fuel assistance even if my boyfriend's name is on it but not the main name on it. So in October, before the birth of my youngest son, they finally changed the rates after many fights and calls to them and I was waiting for a copy of my boyfriend's Medicaid card. Well, I faxed them a copy of the fuel assistance (with the entire family member listed), copy of his network health card, a copy of WIC checks, etc.

But due to the fact that the WIC was not in his name, they would not count that either. And because his card doesn't not say MassHealth on it, they will not honor that as a way to change the rates to low-income. So now in March, after many faxes and tons of calls, I faxed over the WIC cards with both our names and they stated they could not read them. So I mailed it to them. Still no rate change as of today. I am so upset and frustrated with them. We should be under the low-income rates and they don't want to change the rates. I was also informed that if the rate is finally changed, they will not credit back all of these months. I don't know who to contact or what to do. And for proof of address, you need a major bill with your name on it so that is why one bill is in his name and one is in my name. If we were married, this would not have happened. It's so wrong.

National Grid systematically overcharges for their delivery of electricity and natural gas. They have a monopoly on the area for delivery. Even if you go to another energy company for power, you still have to pay National Grid delivery charges. Last month, I paid $57.10 for energy and $80.99 for delivery. Something is very wrong here.

Workers converted our service from oil to gas. They installed the gas meter 4 feet into our road. This road is an easement for neighbors to receive their deliveries. Please help.

My services were delayed in being turned on due to the negligence of NF customer service reps. The services was never started in my name, though I called to request this be done on 11/18/11. I originally faxed over 18 pages of my lease agreement, only to find out recently that I only needed to forward 2 pages. I attempted to fax this information to a fax machine that was busy for all of the business day, asked repeatedly for an alternate number to handle this, and was told on more then 1 occasion that the number (a 1-866 numbr) that I had was the only number.

I did this, only to find out at 4:14pm that there was another number with the 716 area code. The information was faxed over, and then I was on the phone for another day, verifying that the information was received and trying to prove that the house I am living in is a residence and not a business one.

I actually got in to arguments with reps, because they didn't want to put a supervisor on the line. I was given a time when someone was supposed to come and turn on my services, and I was lied to more than once. My breakers had been off for days. I reside in Buffalo, NY where the weather doesn't get much colder than this, and I also made it clear that I have 2 children and that it would be neglect and abuse for me to take them into my house.

I was given another date of Friday and that it would be late but done. I got off work (11:50pm), picked my children up, and went home, only to find that my power was not on and which left me no choice but to check my self and my children into a hotel for 3 days. I had no services which in turn led to my gas being affected because it's electric and my security system for my home to not be on as well. So my home was open to anyone who wanted to break in, because I would not have known nor would the alarm company.

The yellow tag that was in the plastic casing was still in the casing hanging from the electric box, which means that the services were not turned on nor did anyone come to do it. it was so cold in my house that when my services were finally cut on yesterday, 3/05/12, my freezer food was still good. It has been 30's and lower here and that means that my house was even colder because it was a contained cold.

And when I did speak with a female Supervisor who called me yesterday at 8:59am to let me know that my services were on, she was more concerned with the original date of me calling than about my services. I really don't appreciate that. I need to speak or correspond with someone who can let me know about being reimbursed for my hotel stay and about the amount of my services that I will be billed.

I have never been treated this way by any customer service-oriented business that had to bring me out of my character as this one has. I was the very definition of an Irate customer, because through out all the transfers, different reps, different answers, hold times, days waiting, and days freezing, I had no choice but to bundle up and face it. I was very unhappy and just plain upset.

This is my house, where I pay bills and rent, so I'm imposing my self and my children on others who do not leave room for options. I am a single parent of 2 and have no extra money for staying in hotels nor room for not having utilities not being on. I could not take my children into my house for more than 5 minutes just to pack things. I hope someone takes this as seriously as I am.

For a year, our bill has been going up every month. We were even out of town for 2 weeks in December, and our bill was higher than the month before. How is this even possible? This is the worst company I have ever used. They signed me up for paperless billing, even though I told them no, and I am not able to access anything online. It's almost impossible to get to your account online, but I still get emails from them telling me, when to pay the bill. For instance, last month, our bill was $128 and a few cents. This month, $170, and nothing has changed.

Each time I call National Grid, I get no answers. They tell me to look online. They also have not warned us our bill was going to skyrocket. Anyone I talk to in town has the same complaint, and I'm not sure if we can afford to pay our National Grid bill or eat this month. Thanks for nothing, you worthless company. You should be ashamed of how you treat your customers.

Due to my health issues, I have a doctor's letter, stating that I have a chronic disease that requires me to have power on at all times. I have no health insurance, and need hundreds of dollars worth of medicine per month. I can not work. My husband works. I have a family of 4 that we are trying to support. I have a back National Grid bill. Social Security Disability has denied me for over 4 years. I am in the process of appealing that, as I can't work. My doctor has told me in no way can I get a job. I am not healthy enough, and he foresees further problems if I were to work. I can't always pay on the back bill. This past month, my bill was for $368. I was only able to pay $350. National Grid shut off my power on 2/20/2012. Basically for $18, that I was unable to pay. I am eligible for food stamps, in which I would get $13 a month. It's hardly worth the gas to drive from Tully to Syracuse to apply.

I have had to stay at a motel, because I can not take the cold in my house. My doctor has faxed and faxed paper after paper, explaining my need for the power to be kept on. After speaking with a supervisor at National Grid, they said they could do nothing for me. They wanted a diagnosis on the paper work the doctor sent in. My doctor told them it was against HIPPA regulations to put that on the paper. My doctor called National Grid, and spoke with them, and got nowhere!

I went to HEAP, and they were of some help. They offered $250, and I had to come up with another $250, and my power might be turned on in 24 hours. I guess I won't be able to feed my family, or purchase medicine that I need. I can't pay on the back bill, if my bill is continually high. This has been the most degrading situation for me. My doctor wanted to admit me to the hospital, due to my health state, after trying to get my power back on. I have asked him to not put me in the hospital. I am trying to get healthy, but it is a long road. I just don't feel this is fair on National Grid's part, when I have a letter of medical necessity sent to them every month. The lady on the phone said they did not have a letter since January 2012. It's February. The necessity has not changed. My financial situation has not changed.

My income tax I received this year has gone to my vehicle, so my husband has a vehicle to get back and forth to work. There just is not any other money to give National Grid, and I feel that someone there should be able to take care of this situation. Are they that heartless? I guess so. I have paid and paid and paid, and the bills keep coming in higher and higher and higher. I can't win. I would just like my power to be able to stay on.

We are new National Grid customers and I have never experienced such blatant disregard for basic customer access to information from a utility company in my entire life. It borders on fraud that they urge customers to choose paperless billing and pay accounts online, yet offer what seems to be absolutely zero time that one's account is accessible online to do so. Please keep in mind that this "online access" is a privilege that they have the nerve to charge $2.50 for - that is per online payment, so it seemingly would even behoove them to keep the site up? This is a huge red flag of incompetence right off the bat. I guess I should be grateful that I can't actually pay my bill online, since they are, in effect, saving me this $2.50. I wonder; however, what the amount of my late fee will be? For over two weeks their website has been down: not the home page, that is almost always up, but every single link related to signing into a customer account, viewing a bill online, or paying a bill has been disabled day and night for weeks.

I am absolutely shocked that the only major utility provider in the area is allowed to limit customer access to their own information for such massive amounts of time. After two weeks of trying to pay our bill online, it is due today and will probably be late. Why? Because not even the customer service contact information for the county in which I live is accessible online. I cannot even call this company to pay my bill in a timely fashion. Note that it was up over the weekend, but we couldn't speak to someone who could take our payment because they were all off over the weekend. I've learned my lesson: we have un-enrolled in paperless billing and will mail a check from now on. Yet, I reiterate my assertion that claiming to provide online services but clearly not doing so is fraud for which National Grid should be disciplined.

For over 1.7 years, I have been trying to work with the customer management dept to get some lighting that is shining in my house corrected. Customer management has admitted that such light is a nuisance. I worked with Joseph *, cardinal manager community and customer management of National Grid in Brockton and Kim ** (in RI) on the this subject. Both have failed to provide a remedy to this matter. Both have failed to provide a supervisor's name when asked. Both have recognized that this situation was suppose to be resolved where National Grid bought "blinders to be installed" and even sent truck down to adjust the light. When asked for proof, both individuals have failed to provide the documentation. I consider this outrageous in handling. I have two kids who complain about the light. If you care, I can provide letters from them and you can visit my home and interview them. Please contact me so that I can send you 25+ emails that I have had with these people. I would also be more than glad to discuss what else is going on with this site and location that you are not aware of. Thank you.

As I look at my bill, there are several charges that they just keep adding to. I can see the delivery charge as well as a charge for mailing invoices and to cover overhead costs in their facilities. Next we have a supplier charge. That's ok too. But what is not ok is the Incr State Assessment, SBC/RPS, Tariff Surcharge and sales tax (that's only for delivery).

For supplying the electricity Supply, Merchant Function, ESRM and yet again sales tax. I have purchased an energy star fridge in the last year and my bill seems to have increased. At $153 for delivery and $121 for supply, how does anyone expect that a family of four (my husband, myself and our children ages 5 and 3), in today's economy can afford to heat their home after paying their electricity bill, that's $274 a month! What can I do?

National Grid is sending out mailings every month regarding my energy use. First of all, if you want to save energy, stop wasting time printing out color mailings that are useless and I am sure cost a lot of money to mail out every month and is passed down to the consumer in my electric bill. As a regulated industry, National Grid should have to disclose how much this is costing.

The workers at National Grid assured me it's computer generated only to a chosen few customers and is not costing me any money. Everything a company does is passed down to the consumer. I can afford to pay my bill but for the thousands who can't, this is an outrage. I would like to know how to find out how much this is costing national grid to produce so people who have no choice to use their monopoly for electricity can know what they are paying for.

National Grid Gas company charged me $25 + tax penalty fee for can't get the gas reading. I sent an email to complain then we set up a date for gas reading on Jan 6, 2012 between 8am to 1pm. So the gas reader came around 10am. After that, I sent three emails to ask for removing the penalty fee and new bill. The email indicated that customer service will respond within two days but until now (almost two weeks) they don't remove the penalty fee $25+tax. No email response! The old company (KeySpan) used to come for gas reading in two months. Now, this new company comes every month. It is very inconvenient. We need to work too! The gas price seems to increase a lot!

I have been continually fighting with the monopoly, that is National Grid. My last month's bill had supply charges of $70' since I have been conserving energy (lot of good its done me), because National Grid noticed' and now my delivery charges have increased! I paid $110.00 for National Grid to deliver $70 worth of electricity and gas. This is price gouging at its best!

I have been trying to get new service hooked up in a new house since Jan. 5, 2012. I was told that my work order was on the truck by Jan. 12th and that the order would be done sometime. I called back today and was told that the guys don't work in snow, rain or wind but being located in WNY. Winter here is snow, rain and wind.

I live near to an area sub-station. The drivers for National Grid and/or their contracted workers continually leave their large trucks parked and running outside my home. They break the "no idling" law by leaving the very loud trucks running for long periods of time. There is a truck there right now running. The driver walked away, and it's just sitting there running for the past 20 minutes. In the past, I have spoken to drivers and supervisors, and I have written letters to customer service and to the executives at National Grid to no avail. I will be calling the EPA next.

Apparently National Grid Gas website didn't make it clearly apparent that a payment went through. So my wife repeated the process and got the confirmation when the page loaded correctly. Little did she know, they charged her twice! Now, we have over drafted our bills checking account. I called to see if there was a solution, they pretty much said they would have someone call me back, which they did 4 hours later. The man was bland to the whole situation, condescending and acting as if I was a low life. I told them there was an error with the website and they tell me, "Sorry, there is nothing we can do."

I have been a long time customer of National Grid. For the past six months or so, notices have arrived in the mail from National Grid pertaining to electric usage. This letter compares your use of electric to the neighbors usage. The letter showed that my usage was above that of my neighbor's.

I did not want to feel that I was an over user or a person that would waste electricity so I shut off some interior and outside lights. I did manage to save about $10 over a two-month period. This $10 savings has cost me thousands of dollars! How? The robbers came in the dark several times to take what they wanted. I think sending out a notice of usage has made this happen.

How is it legal to have a delivery charge for double if not triple my supply service it is ridiculous.

I am a current customer of National Grid and have been for over 18 years. I have a balance of $1,000 at my current residence and need to transfer my account to a new residence. I have made two payments this month and am on fuel assistance in which fuel assistance has also sent National Grid a commitment for payment. Two reps have told me and they can not help me unless they receive an additional $500 on my account; I can only pay $175.00 on Saturday due to the fact that I am on Social Security and am having a financial hardship. What can I do with not being able to have heat at my new residence?

I worked for the gas company when it was Valley Resources and I know for a fact that they never liked getting complaints from the P.U.C. (Public Utilities Commission).

If you have complaints, call the PUC and complain loudly; that way they will hear you. When I left in 2000, you could easily pay your bill online; but it's no longer the case. In fact, you have to pay $2.25 to vendor to cover costs. I couldn't believe it when I was told the only free way is by mail or certain businesses that take payment.

National Grid sent me a letter and requested that they need access to my house so that their 3rd party contractor can replace an old supply pipe. I allowed access to National Grid's contractor. They replaced the pipe but were unable to restore my heat and hot water. The contractor called National Grid and assured me that someone from National Grid will be over ASAP today to fix my heating issue. This happened around 5:30pm. At 7 pm, I called National Grid to find out when their service repair person will be over. They told me they have a call out for repair and someone should be around. I waited until 9 pm. I called again and the same answer. I requested to speak to a supervisor and was told no one is available and they will call me back in about 2 hours. A supervisor called me back and suggested that I should get a plumber over, they cannot help me and that once I have paid for all the service out of pocket.

I should call National Grid to obtain a claim form and ask for a refund. I can't understand that around 11 pm and after so many phone calls I am being told that no one can help me. Even though this problem is caused by the company, I have to run around and try to get it fixed. What kind of a service is that! I was also told that the contractor is not a National Grid employee what difference does that make. National Grid hired this firm and now they don't want to be responsible for it. I have no heat. National Grid, a gas supplying, firm cannot supply me with heat and don't have the capability to help fix their mistake. I am being told that I am on my own. What kind of service is that! But I bet my bill will show up on time.

They are horrible. I received a letter in the mail from National Grid, requesting that I provide access to a 3rd party contractor that they hired to update the outdated gas piping system. To be courteous, I complied to their request and allowed access to their contractor to replace the pipe. Once they completed their job, they were unable to restore heat. They called National Grid and left after telling me that National Grid will be sending someone to fix the issue. They acknowledge that it is their mistake and that my system was working fine.

After a few hours of no one showing up, I called them and was told someone will show up. Now it was 9:30 p.m. After the fifth phone call, I was told that they will send me a complaint form. They cannot do anything and that I need to get a plumber to fix their mistake. Now I have no heat, and the company that caused this is not even willing to own up to their mistake and send someone to help me. But I bet my bill will be here on time.

Their power pole snapped in half and landed on my house with at least 8 wires attached to it. It was always too close to my house and they said they could put it back up in a safer location. They put it up in the same unsafe location. Every time a wire breaks, it lands on top of us. Last week, a truck went by and took out a wire again. I am really more traumatized with each event and they refuse to fix it.

I moved to Massachusetts on July 1st. I was told by the landlord to call National Grid to set up utilities for my apartment. I called National Grid on July 1st, and requested utilities be transferred into my name. On Thursday November 10th, my heat and hot water were not working. Upon investigation, I found out that National Grid had shut off my gas. I called National Grid. They informed me that there are separate business units for electric and gas, but they share the same name. They informed me that gas was never set up in my name. Therefore, they shut off my service. I never received any notification from National Grid saying I needed to take any sort of action. I have received monthly statements from National Grid since moving into my apartment in July, and pay each month.

After having this explained to me, I was told the earliest day that gas could be restored would be the following Wednesday, November 16th. I was told National Grid did not consider my gas shutoff an emergency. And they would treat the gas restoration as a new service request, even though I have no heat and hot water, and have been in the residence for several months. I requested to speak with a supervisor, but was told there were none available. I requested for a supervisor to call me, and after 2 days, I had not received the requested call. I called National Grid again on Saturday, November 12th and again was told there were no supervisors available to talk to. I informed the person I was talking with that I was without heat and hot water. They told me they would put in a second request for a supervisor to call me.

Today is Monday, November 14th, and I still have yet to receive a call from National Grid. I made another call today, and again was told supervisors were busy but they would put another request in the system for someone to call me. I asked for confirmation that my service would be restored on Wednesday, November 16th, as I was told last week. I was now informed that since I made a request to talk with a supervisor, they put a hold on the restoration of service. And now the earliest day they can turn my gas back on is Wednesday, November 23rd, 10 days from today! This means National Grid is going to have me without any heat for 13 days before they are willing to turn my gas back on. They put a third request in their system for a supervisor to contact me. I really don't know what to do at this point. I'm not sure this is the correct route to submit a complaint, but I am really looking for some help and visibility on this. It's not right what they are doing. The temperatures often drop down below 32 degrees, and I am unable to shower due to no hot water. Can you help?

I moved into a new apartment on November 1st. Shortly before that, I called to have our gas turned on (since it was turned off prior to our moving in). They stated that I needed a notarized letter of residency to set up a new account for this apartment, because the previous tenant had a large balance. My landlord was unavailable to do that until 11/5.

I faxed the letter on 11/5, and on 11/7, I called to set up an appointment to have our gas turned on. The next available appointment was on 11/9. On 11/9, a technician came to turn on our gas and discovered that our landlord's hot water heater and gas pipes had a leak to our unit, so he could not turn them on. He said to call back as soon as it was repaired and that someone would come right out to turn it on. On 11/10, this was repaired and I called to set up another appointment. The next available appointment was on 11/21.

We will have had no hot water or gas for cooking in close to 1 month, despite having broken no rules and owing no money to this company. We cannot bathe, effectively clean dishes, or cook. The two customer service representatives I spoke to about this ("Joyce" and "Michelle") were rude and dismissive. They basically said this was their service and I had to take it, since there's no other option. Their tone of voice was condescending and apathetic, and they refused to offer any other solutions. Furthermore, when I asked Joyce to speak to her supervisor, she said she would have one call me, but I never received a call. Because National Grid has a monopoly on gas service, they know they can treat me or any other customer as badly as they want and we have no other option but to take it

We lost power for 4 days in the October storm. Then on 11/9, I came home from work and our power was shut off for nonpayment of 103 dollars. We had paid $200 in October. And our bill said the next payment's due date is on Dec. 2nd for $200. They made us wait 24 hours for the electricity to be turned back on. And not one person I talked to at NG had any sympathy with the situation. I have 3 kids and we all were still distraught from the loss of power because of the storm. Now National Grid shut it off intentionally while we weren't home.

I had just restocked the fridge with 200 dollars worth of groceries after throwing them out in October. And I was worried sick that we would lose the food again. The house was thrown into chaos. My wife and kids were crying. I'm speechless to how such a big company could stoop so low and not care. This is exactly what's wrong with corporate America. There is no customer service, no care, and no consequences. I could go on and on about the people I spoke to from NG, but I don't believe anything will be done.

They shut of my gas for non-payment, we payed our bill the same day they shut it off which was Thursday, 10/27/2011, and they had me fax a copy of my baby's birth certificate. I don't understand, what was the point if he is 7 months and already sick, waiting for families to die frozen! It's already Tuesday, 11/1/2011, and they do not care to turn it off, they come out right away. I should invest in oil. My experience is really bad. Thanks a lot, national grid! I cannot rate, it's terrible.

I was restoring my gas service to my house which they shut off because I owed 260 dollars. I paid the bill on 10/28/2011 at 3pm. I was told they would be out to turn gas on between 3:30 PM and midnight but they did not call nor showed up. There was still no service.

I was told the following morning that we were next on list to be serviced. If no one showed up by 10:30 AM, I was told to call back but they still did not show! I called were told they were coming. It's 12 in the afternoon so I called back again and she told me it's an all day appointment that they can come anytime till midnight.

So I asked to speak to a supervisor and she told me they were busy and they will call me back. It's almost 1 pm in the afternoon and they did not show nor called and no service. What the hell are they doing? You want me to rate the experience my rating is ... I can't say but it involves no stars at all. I tell you to whom it concerns if I was a new service you would have been here by now! You have my money and my kids are cold. Thank you so much.

I am separated from my husband. The gas and electric bills from national grid was in his name. The gas bill I was able to, but into my name. But the electric bill is in Edward's name and they did not want to talk to me about the bill in so many times when I called. He left me with all the bills and the kids. I just got lawyer's letters, they are coming after me for the electric bill. After I just paid $1000 on it, which shouldn't even be mine.

I turned in my lease and it wasn't good enough. Where do I go now? The old tenants has an over bill and now they say that my lease wasn't good enough.

I have never dealt with the incompetence that I have dealt with National Grid in my entire life. Not to mention how extremely rude Robert the supervisor was. I submitted a move request back in June that I would be moving from ** Everett to ** Everett. Just a move from the third floor to the first floor. I moved last August 1, 2011.

I contacted National Grid again by phone & email and I got a bill in August and paid it. Everything was fine. However, when I got home last night October 12, we have no power. I called them and they told me it was shut off due to the fact that they had no one listed as residing at the address. This makes no sense whatsoever because I had already contacted them 3 times in this regard and paid a bill. They informed me last night that they will not send someone out to turn my power back on until Friday. My food has already gone bad and not to mention, I have children that need to eat. They just didn't care about this at all. They would not send someone out today, October 13. They are literally making me wait another 24 hours. This is unacceptable to me and completely unfair. This is an error on National Grid's part - not mine!

I have been with National Grid since October of 2003, and when our daughter had cancer, we fell behind. We worked out payments at the time. Working on bill of $1,000.00, we would pay $10.00 a month and the current bill. We have done so since 2003 and the bill gets higher every time. We are now at $4,000.00. I have asked for an investigation and was told that I had to fill out a form. I did, and all I received was a read out that did not make sense to me.

I was not happy, but I cannot afford a lawyer to look at this, but how can you owe $1,000.00 and if it increases, we all know that they will shut you down if your bills are not paid. You need to pay the full amount.

I would love to invest in this company. I believe that they are not right on this and are unfair, but I cannot catch them on what they are doing. Please, someone make sense of this company that continues to take from the poor and give to themselves. I would have paid $120 a year for 8 years on the original bill of $1,000.00, so that's $960 of that bill should have been paid. Why is it almost over $3,500 as added by someone? Investigate this for the less unfortunate. Thank you.

I have been at my current address going on three years. I have to pay all my utilities, except for water and sewer. When I first moved in, my National Bill was fairly manageable. I cannot remember how much it was but on the budget plan, I would estimate around $100+ a month. It seemed that every few months or so, I would receive a new budget monthly amount from National Grid and it would get higher and higher. I just wrote out a check today for $292.70. I used basically the same amount of gas and electricity as when I first moved in, so I can't account for the constant increase. I know that the last bill I paid, the delivery charges were $85 and the regular charge was $16. What is going on?

I am on fixed income and even though my income is not increasing, everything else is and there seems to be no end in sight or explanation for all of it. This country should better start taking care of its regular citizens and stop padding their own pockets and the pockets of utility companies, oil companies, insurance companies, banks, Wall Street and all the public employees that get so many free perks at the expense of the taxpayers. Where will this complaint go and will there ever be any response to it?

National Grid sent several letters requesting to change my gas meter. After the letters stated that it was state law that they change my meter, I set up an appointment for them to come. They turned off my gas and changed my meter. Then, they did not relight the pilot light. They said that it was crowded in boiler room, that the boiler should be tuned up anyway and then they would relight at that time.

I was left with no oven or heat. When I called to have them come back, I was told that I had to purchase service contract to be covered for this, even to turn back my pilot light on. I purchased the service contract for over $200.00. Now I was told I have to wait 10 days for the service to be covered. As of 9/30, they stopped the tune up service, which is the service that would cover lighting my pilot light. I was also told that National Grid does not come out just to light pilot lights, that I should call a plumber. I asked to speak with supervisor. I was put on hold and was told that a supervisor could not be located. Then, I was told that he could not leave me on hold because he had other customers to help. I insisted on holding because I had not been helped. Nio told me: "I am hanging up now. Have a good evening."

We have lost power many times on Ruggles Street in Westborough, MA 01581. We want a solution to the power loss. I want more updates from National Grid when there is a power loss and an improvement of communication if another big storm hits. I want them to cut down trees near power lines and put power lines underground. Also, we have people in this country that needs work. Let's invest in the power lines underground.

We lost a lot of food because of the power loss. People who lose power more then a certain time frame deserve some credit on the bill for bad service caused by the power outage. There needs to be someone liable for not preparing for the storm and keeping the power up.

We, as a society, need to prepare together for emergency when the power goes out for 6 hours or more. We need to make better shelters when the power is out. I understand that we need to be charged for it. We need to have options. National Grid should have a more updating website. They should provide service and if the power goes out, they need to have options for their customers.

National Grid refuses to help me with any kind of budget plan. I offered to pay as much as a 100 dollars a week and they still refused me. I have a lengthy bill due to allowing a family member to have electric in my name, I've explained this to them and they still refuse me any kind of help, wanting more than 1,000 to keep my electric current or they have threatened to disconnect my power.

I am unable to come up with this amount of money within the short amount of time they have given me. They told me to go to DSS and I make too much money according to DSS. So now I am stuck in a bind and they refused to help. I don't understand why they would refuse to take someone's money when they are obviously trying to pay the debt. I need help in this matter.

I have been having problems paying the bill as I lost my job. My gas was disconnected on or around July 15. I called National Grid and they told me they are able to help. They said come to one of our offices with all my proof of hardship and I did right away.

But instead I was humiliated by one of the customer service representatives at the Jamaica location. He did not make any effort to assist me. They make me pay 650 to connect my gas and did not explain to me that out of that amount, 290 was a deposit. They never send out any letter, nothing.

Today, August 11, my gas has been disconnected again. I have a one-year-old baby and a 10-year-old with no hot water. This company is abusing consumers. Today I had to take money from a friend to get my gas connected.

I know I have to pay my bill, I'm not trying to run away from my obligations. But they took 290 dollars from the 650 payment I made to hold as a deposit but did not tell anything. Now they cut my gas again and put me through this bad situation again. I feel that this company is abusing me right now.

I've lived in my home for 42 years with service originally from Niagara Mohawk and now currently National Grid. I am 84 years old and on a fixed income. For the last five years or more I have been experiencing numerous power surges.

It wasn't until recently (this June 2011) when we had two power surges, one on June 24th and another one on June 26th that ruined appliances in my home. They completely fried them - my ceiling fan and my wall oven in my kitchen. My ceiling fan is in my kitchen, and it is also my kitchen light. I have to hire an electrician to come in and take the ceiling fan down and install a new one. I've yet to purchase a new ceiling fan because I have been unable to find one with all the amenities that this ceiling fan had at the big box stores like Lowe's and Home Depot. My wall oven costs $1,800.00 dollars to replace (and this does not include tax and installation). Because I am on a fixed income, I can't afford to replace the oven. I had to incur a $300.00 dollar repair bill from G.E. instead, to replace the circuit panel in that oven.

Since then, I've now been documenting every time we have a power surge. Again, like I said, I've lived in my home for 42 years and have never had an issue with this every time there's a power surge (and they're frequent now). I have to run around and set 4 clocks, two DVD players, the clock on the microwave, the clock on the wall oven, and the clock on the range. I have two cordless phones that with every power surge/power failure, also have to go through a 10 or 15 minute process to be reset. I have items in my home that are on timers and again, I have to run around the house resetting all of these stuff.

Why are there so many power surges? During these most recent hot days of 95 to 100, I've had a small reading lamp, the television and my air conditioner on. Throughout the day, my light would dim and then come back up. It would dim again, and then come back up. Why is this happening? I've never had any kind of issues like these in the past. Is National Grid limiting the amount or power to homes so that my appliances are struggling on warm days?

I went on vacation during the last week of July and the first week of August. When we came home from vacation on Thursday August 4th, my neighbor informed me we had another power surge. All my clocks were blinking in the house. I had to run around the house, resetting everything only to do it all over again on August 7th. We had two power surges on August 7th, one at 5:05 a.m. and then another one again at 5:45 a.m. That Sunday morning I had to rest everything again in my home. It's aggravating! It has to stop!

I called consistently about making payment arrangements with the gas company; since my bill was so high, and times are tough. My bill is now $849 because when I originally went in for fuel assistance, they needed extra paperwork, which I sent in. They claimed they never got it; so, it was now too late to do that. I was making payment as I possibly could, and I was attempting to make payment arrangements, but they had refused without all this money down. If, I could make a payment of $300 to make payment arrangements, I would have paid all of it. No one has that kind of money to do anything with. So, the day came that they shut the gas off; leaving us with no hot water, or gas to cook food with. How am I going to pay with one income, starving and taking cold showers? This is ridiculous.

So, I called them a day later since I came home from work late. I tried to talk to them, and they wanted $535 in order to turn it back on. I had to keep telling them that I work part-time; I have rent and other bills to pay for and I cannot afford that. The woman I spoke to was emailing me a financial hardship form, but I told her that I did not have Internet at the time. Now she says to fax it in, and then "IF" I qualified, I would have to pay just a little over $200. Now again, if I had that kind of money, I would be OK and not struggling.

I wish these companies actually cared about their customers, and wanted to work with them. So, here it is almost two weeks with no gas. I have lost 9 pounds because I can't eat, I am starving and without a decent shower. How am I supposed to survive? I moved here a year ago to get a fresh start, and have been treated like a third-class citizen. This country is supposed to be there for one another, and to treat everyone equally. I have never been this humiliated in my own home because I do not have anything. Someone should either fix their system, or help their customers.

My electric bill continues to be very high and National Grid will not look into it. In the state of NY they charge you twice for electricity, there is a delivery charge then the actual usage. I have never lived anywhere in the United States where they do this. To me this is just way to make extra money from the consumer.

My niece is disabled, and HEAP assists in paying her gas bill. It is a heating account. Recently, national grid sent a cut off notice, saying there were no payments on her account. This was a surprise because HEAP had paid $500. We called them, and they insisted they did not get it. We then called Heap, who said it was mailed, and cashed. We then called the Public Service Commission, and explained that National Grid refused to look for the payment, and was going to shut off the gas. They spoke with Mr. **, who agreed to wait and gave my niece an extension. Less than 3 days later, the gas was turned off. When we called National Grid, they said there was no record of an extension.

We complained again to the Public Service Commission, and Mr. ** called. He was very angry, and said this was a problem between my niece and Heap, not National Grid. He did not acknowledge that he had lied to the Public Service Commission. He was ordered to turn on the gas. we also called HEAP again, and we're told that they have a copy of the cancelled check, but that National Grid has a strange policy. Every time they get a payment from some customer from Heap, it closes the account, and gives the customer a new account number. Therefore, it appears that the customer has not made a payment.

A Mr. **, from HEAP, called Mr. **, and demand the HEAP payment be put on the new account, and also got an additional $400 payment, bringing the amount to $900, paid to National Grid. Mr. ** was infuriated, and said this was not his problem, and he didn't know anything about this practice. He sent two men to turn on the heat, who barely went into the basement, and said they were not going in, because it was "filled with sewage". This was not true. The landlord puts down poison for a rodent problem, and had just removed the dead rodents, and had hosed it down with Clorox. There was no sewage. It was just wet, as it dried. It posed no danger . That was over three weeks ago.

Today, after much arguing, he sent another man, who not only arrived too early to access the gas main in the street (we had made it clear that no parking was between 9:30 and 11, and cars would block access otherwise), but when we mentioned that my niece was sick and needed the gas turned on, and he needed to return to access the main, he hung up. From this incident, Mr. ** began saying that my niece was sick with TB.

When we were outraged at the falsehood (in the past, he had received various doctors' notices, indicating she has Lupus). Mr. ** said, we will not have gas, until we send him a letter from the Dept. of Health. Outraged, we argued, then I called the Public Service Commission, and spoke to a supervisor, telling her how he was now making unsubstantiated allegations, and how the national grid employee never turned on the gas and left. After much back and forth, she said have your landlord fax a notarized letter, saying the "sewage" is gone. By then, the landlord had left to his home upstate, but will provide one.

The landlord is also very upset about the false claims of sewage, especially since no one even bothered to really check out the basement. Mr. ** also said he was calling agencies to report me. This man abuses his position, and lies to maintain his control over disabled customers. He doesn't keep his commitments with the PSC, and removes disabled customers from any protective plans National Grid has, at his own will. Every year, we provide proof of my niece's disability, and every year, it disappears. We want Mr. Mike ** to be sanctioned, and want to have the service restored, as well as her account to be coded, and remain coded. My niece's health has been impacted, as well as my own. My niece is 58 years of age, and I am a few years older. Mr. ** is a danger to disabled people, and National Grid must stop its practice of closing accounts, after receiving HEAP payments.

I received an electric bill in March/April for over $330, my previous bills (January to March) were between 110-130. I called National Grid to find out how this is possible. I've disputed it since because:

d. I do not have a washer or dryer, I ran my dishwasher once a week as well as vacuum. My apartment is only on one floor, 800 sq feet - 2 beds, 1 bath - I have energy efficient lights.

National Grid will not do an energy audit to tell me why my bill is such. I had used my electric heat even less in the months of March and April, so I can't understand why it is higher than the dead of winter when I used it more. They have yet to do anything to resolve this issue even though I have called numerous times. I refuse to pay that bill until they can prove I ran the bill as such.

I moved in to this address on 05/31/2011. I called the National Grid Customer service for a new service. They told me to send a copy of lease and a copy of my ID. I did take those to their Jamaica, NY location. However, I was told there is a balance due from this unit and someone has to pay. I contacted the building management and they paid the balance.

I was given an appointment on 06/04/2011. I waited all day but no one showed up. I called the Customer Service in the morning of 06/06/2011. They told me that the technician called twice. However, it's a lie because no one called me on 06/04/2011 from National Grid. So, appointment was rescheduled between 1 PM to midnight. Some technician showed up, but he was extremely hurrying. He couldn't wait for more than 2 minutes.

I am having difficulties without gas, no hot water, and I cannot cook. I have 3.5 year old child at home and I don't know what to do.

On March 22, 2011, out of the blue sky I received a gas bill of 4,542.00. National Grid said the bill is from the meter being misread since May of 2010. Since March 2011, I have received 5 bills with different amounts of money. After the bill of $4,542.00, they have since sent me a bill for $2,210.00, another for $4,250.00, &4,340.00 & two bills in the range of $6,842.71. I've been calling National Grid & Smart One Energy & I have yet to have an explanation as to why I must pay these bills if they were the ones that made the mistake.

I spoke to National grid & Smart One Energy for the last time on May 11, 2011 to ask that they send someone to check my meter because it has malfunctioned. I was told that they would not send anyone but they will adjust the bill & I should receive a new bill on Friday May 20, 2011. I received a bill of $4,325.45 on May 18, 2011. This is still not the correct bill. They have sent me a read out of my bills from 2009 & my gas bill has never been anymore than $200. I live in a 1 family home & I feel that I am been robbed & given the run around by National Grid & Smart One Energy. Smart One Energy has yet to send me a read out of my bills from 2010, as I have asked them to do. I do not feel like I should have to pay for their mistake. Please help me.

I've been trying to pay my bill online for almost a week, I signed up for paperless billing when I started my service. For some reason, this month I am no longer eligible to pay online with a one-time payment, no reason given. I tried to sign up using their DirectPay option which I am not eligible for either apparently. I tried to pay through Western Union and they claim the account number is invalid. I emailed their customer service which said it would take two business days to get back to me. I'm very fed up, I just want to pay the bill, I'm trying to give them money, and each time I'm getting denied, with no explanation. Why should I sign up for paperless billing if this is going to happen? I'd rather spend the money on a stamp so I could at least avoid the late fee I've incurred as of mid-week. Now I have to try to run to Price Chopper and pay the bill, which I find quite convenient as an online customer, and hope that someone at the company can be bothered to fix this, although given the layoffs and the overcharging these people are known for, that's pretty unlikely.

I called National Grid to change the power from my brother's name to mine. They put the order in, everything was good and I was told there would be no service interruption. Yesterday, in the middle of a blizzard, someone comes and shuts off the power. I called them, argued with several people and was told that by NY state law I must submit a proof of residency. I have no lease and the landlord is gone. But get this, even though the power is off with a 5 degrees temp outside, technicians aren't doing any service calls because of the bad weather. So, they can come turn the power off, three days after I call them to change an account around in the middle of a snow and ice storm, but they can't turn it back on? I have no heat and this company is taking over the world. Between high taxes and this **, why live in NY? I'm freezing my ** off and getting peeved.

I owned and operated a small business that National Grid supplied electric service to. In mid-2010, National Grid informed me that they were going to impose a deposit on my account for two times my monthly bill because of my falling Dun and Bradstreet ratings. I opposed the deposit and complained to National Grid that though I had been late on a few payments, my bill was never later than 40 days and always paid in full at that time. I was a Niagara Mohawk/ National Grid commercial customer for 10 years and was never disconnected or sent to collection. I complained to the public service commission, but found that National Grid can impose a deposit on a commercial business for basically no reason. I refused to pay the deposit as I viewed it as a cheap loan to National Grid at my expense; they ultimately shut off my electricity. As I had closed my store by then, I didn't really care though I was intending on leaving the electricity on for security. They just have one less customer now.

I have access to customer accounts. While investigating a high bill complaint, I found that the company had guessed (estimated) on a customer's starting electric read for no other reason than they didn't feel it was necessary to obtain an actual reading. Because I had to look into the customers abnormally high usage, I was checking the bill thoroughly and found that National Grid had billed the customer for a couple of thousand kWh more than the usage had indicated (the simple calculation of the monthly reading minus the starting reading was completely wrong).

The customer called to complain (the bill was over $900 for one month), so we had a technician re-read the meter. The meter reading indicates that there is still an abnormal usage on the meter, based on per day us, which was much more than an average apartment would use (like 174kWh per day), so we re-billed the customer, adjusted the starting estimated reading, and seemingly just picked out a random number out of thin air so that the customer's bill was cut in about half (but this time, the math was correct). This "fix" addresses in no way what is quite possibly a meter problem (reading way too high, probably defective) nor is it fair for the customer who has a legitimate issue concerning his energy use.

This seems to be the company's way of doing business - make it incredibly difficult for the customer to have their concerns effectively and fairly addressed. The level customer service is horrible because we, as people serving the customer, have our hands tied with questionable company policies and what we are allowed to do. It is very frustrating. So when you get an angry representative on the phone, please understand that sometimes it is because we are fed up too, but we need the job! We want to care, but we aren't allowed.

My main concern is that I, as an employee, have nowhere to take my concerns to without compromising my job. It seems that the company, through computer programs or whatever (it is beyond me), is billing customers fraudulently and capriciously, making the bills hard to understand and making it difficult for the customer to effectively complain. There isn't anyone who can fix these problems without feeling like their job is on the line. No matter what the corporate heads tell you, the truth is you can't speak freely about issues and problems that are apparent. It seems this is the way they want things to be.

Oh yeah, and this is new to me too. I've just started seeing where we are billing a customer an extra fee if they call to complain about their usage and we send a meter reader out to physically re-read their meter, and even if the usage is abnormally (historically speaking) high, I was always told that this is what the abominable "delivery charge" was for.

Consumer beware! Read your bills closely. I think there are weird accounting practices going on. Contact the PSC and complain, complain, and complain. I think the PSC is in bed with National Grid, but they still have to document and record complaints. There is strength in numbers, isn't there?

My carrier is Just Energy, National Grid just delivers. I turned my boiler off in April. My gas did not go over $400 because I am now the only one in my house. Just Energy states I do not owe over $1000 before I left, National Grid they put a media outside my door, my gas in the year of 2009 did not run over $200, only when National Grid decided to add more to my account. Before leaving National Grid, I only owed them. National Grid added on my account without my permission the budget plan. I did not need the budget plan.

National Grid charged me $900 every month in usage. This is a lie. Just Energy can verify. Before I went to Just Energy, I paid National Grid. In the year of 2009, I had a few high bills, but that was National Grid. In heaps, I paid National Grid $500 before leaving. I paid National Grid more than $500, so National Grid got over 2, $1,277 for 3 months and $500 from heap together is $1,777, and they are now asking me $565 dollars. My boiler went off in April or March. There was no boiler on April, May, June, July, August, September, October, November , and December. Where are these hundreds of dollars they are taking from me every month.

Just Energy, 1-866-587-8874, PO Box2210, Buffalo, NY 142402210 I was told as per customer service states I don't care what Just Energy says, we are running this because we own the pipes, we charge you what we want,

Wow, today I signed on to National Grid's website to update my bank info because of an identity theft breach. All accounts closed, new e-mails, passwords, you name it. Well, first off, you can actually sign into anyone's account if you have their account number, gotten from garbage or other way, and last 4 of social security.

Hello, don't identity thieves have that number? It should not be used as be all and end all for identity anymore. It is way common to be gotten from determined thieves, kapiche? My family's were stolen, it happens. So, here I signed into "my" account as easily as a thief would do, account number and SS#.

You now have complete access to your account info, not even so much as a secret question asked first, to verify if that person without your ID and password really is you! Your new, secure e-mail is now shown, if you gave it to the company for paperless billing or any other reason. Worse yet, when you go to update your direct pay info, it kindly shows for anyone to see, your new bank/routing number/ and the checking account number you have your payments come out of. Boom! One clueless careless website and your identity info is now updated for the thieves who know to go here to get easy information about anyone they have basic info about.

They don't need to update anything; thieves can click here and get your bank info, even possibly changing the numbers just for spite so your next payment does not go thru. You think, in their dubious wisdom, the webmasters would at least hide current bank info once entered, letting you change information but not showing the current info?

Nope, it's all there, folks. So you need to pay the bill in person if you don't want your bank info so easily accessed, and you can't give them your most secure email address, as they could give a hoot who eventually finds it. All because the website does not set up a security question to answer if you use the account log-on feature. And have a hide feature to not show your complete bank info in the direct pay section.

Complain to them people! That is the only way short of switching power companies, that you can make them take security seriously. They want your money, but don't care if you get the personal information you give them taken by a thief. Yes the phone customer service is secure, you can password protect your account there. But the website is a total joke, and everyone needs to voice their need for better, increased security in this internet age. I'm going to pay in person and get mailed bills until I see my information would be secure on the web. I may change power companies if needed.

National Grid won't accept electronic payments so I had my bank send them a paper check. They held it for 2 months without crediting me. They said it's very hard for them to tell who the check came from. But it had my account number, name and address on it, so they were lying. They said go to their website and pay online. When I did, I was billed $2.75 for the privilege.

I called and opened up a work order on or around November 17th. I was told by Liz that someone would contact me about a new service for my construction project in five to seven days. I waited for a call and when no one came or called, I called back and was told to call Eva at 781-907-3506. I did on 12/16--approximately one month after I opened my work order. She told me that she had no number for me so I gave up trying to call.

I explained that your company has no issue getting bills to me so she could have tried other avenues. I asked how long until I could get a pole location. She said five to seven days. I explained that this was impacting my construction and asked if she could expedite. She rudely stated no and that I had to live with it several times. I said that I wanted to escalate and she said that I could not--that she would have someone call me.

Then, I received a call from Ed ** on 12/16 who told me exactly the same thing--five to seven days. He called back at the end of the day, 12/17, and told me that he had no contact with the field engineer. Absolutely no progress. After another few days with no contact, I called back Ed **. Today, 12/21, about six weeks after I opened my work order, I called Ed. He said he got the field engineer the work order and that he had no control from here. I could not contact anyone for a status or estimated time of contact--again, rudely. I asked when I could expect a call. He said, "Well, they have 16 days."

I explained my situation again and asked who I could escalate to. He said no one but he did say have a Merry Christmas, again rudely. Eve and Ed seem to take pleasure in stalling, being rude, not providing information and most of all, blocking me from any escalation path. Given their complete lack of customer service, I can see where this would be an advantage for them.

On 12/11/10, the automatic water feed broke and continued to feed water into the system. Water was coming out of the radiators and we were left without heat the whole day. At about 6:30 P.M. a technician came to the house and told us he couldn't do anything. He said we needed a part that could not be ordered until Monday. The technician did not seem concerned that we would be left without heat until then.

On Monday, December 6, 2010, National Grid shutoff my gas service due to non-payment of $123. On Tuesday, December 7, 2010, I went to the utility company and paid $100 and was promised my service would be restored the same day. I was also informed that service workers were out in the field until 12 midnight. At 11:00 pm Tuesday night, a service person called to informed me he would not be able to visit my home that night. Additionally, I was given a new time frame for Wednesday from 8 am to 11 am.

At 4:00 pm today, I called to inquire when would the service person visit and what happened to his promised visit from 8 to 11. The arrogant rep informed me that the service tech reported I had failed to respond to two calls from him. That is a blatant lie because the number I gave for contact is my cell phone which is always within arms length. Ms. National Grid told me what did I expect and it's no big deal that he didn't keep his earlier responsibility appointment. Taken back, I asked Ms. National Grid for her supervisor, which she fought tooth and nail not to connect me. When I insisted she put me on hold. Ms. National Grid returned ten minutes later to say all the supervisors are busy assisting other customers and I just had to wait until the service representative showed. I am a working mother that cannot afford to sit around the house losing pay because National Grid has no accountability or integrity to honor there promise to restore service timely.

I am angry and upset that I have to feed my family with take-out and with the lack of empathy that has been shown to me the paying customer. In this day and time, with stress and tension extremely high due to the economy and lack of employment, it would be wise for staffers with jobs to tread lightly. I'm sending this email just in case my apartment catches fire because I had to prepare meals on my hot plate. If my family and I escape without harm and I am cleared of any wrong doing, I will be free to file a law suit against National Grid for pain and suffering. I will sue simply because they don't give a **.

I would like to update people that National Grid did finally show to reconnect a service that should never have been interrupted. On another note, I am now at the hospital with my daughter, as well as myself, for respiratory distress, that if we had electricity and proper equipment, it could have been prevented. Should I thank you National Grid? I think not. I will, however, be contacting city and state reps to share the wonderful news that I have to share. Based on the response of two customer service reps at National Grid, I was advised to call "911" and disregard my child's condition, as they took it upon themselves to be "doctors" and neglect to assist with expediting a service that was desperately needed.

National Grid and your reps: Ms. ** and her mother would now like to officially thank you for nothing. Should you find yourselves in a situation where you will have to call "911" because the electric company just didn't care, may God look down upon you, ride by your side, and give you luck.

On November 19, 2010, as I was working from home, my power went out. I looked out the window to see if any neighbors were experiencing the same situation and to my surprise, there was a technician locking my meter. Understand, I had relocated to my current address 3-1/2 weeks earlier and had scheduled a disconnection from my old address and start date for my current address. When I attempted to catch the technician's attention to inquire what the problem was, she shook her head at me and drove off. Upon contacting National Grid numerous times, I was told that I did not have an active account at my current address. How? I asked, "Do you have electricity for 3 weeks with no account? I was informed that I had to set up a new account which I already did and I would have to go the weekend with no power.

I advised each customer service representative that my daughter has a respiratory disorder that requires not only electricity for her machines but heat as well and that it was jeopardizing a family member's health but to no avail. Adding to the situation is the fact that I have an electric garage and was unable to access my vehicle. Oh, and the responses I received were "call 911", I understand, etcetera. This was an absolute preventable mishap. If National Grid had stepped up and has sent one of their technicians back to rectify, it wouldn't be an issue. However, I will be advocating and lobbying my city, state and whomever will listen to stop this kind of practice!

We moved to Long Island in October of 2009. We opened an account with Keyspan (I should note that we were renters) and always paid the bill on time. When we finally able to purchase our own home and moved to Baldwin on August 1, 2010. When I informed National Grid that we moved and no longer required gas, we received a final bill of $479.00 when we only paid at most 60.00 per month. When I called customer service to complain, the extremely rude woman informed me that too bad I had to pay it because a meter reading was never submitted. I asked to speak to a supervisor and she said no one was available.

On November 5, 2010 my mom had her gas furnace serviced by National Grid's new service rep, HomeServeUSA. The service technician who did the actual check of the furnace mentioned that the technician last year had reported a crack in the furnace and recommended it be shut down. This technician did not see any crack so he contacted his supervisor, a Miguel (last name unknown).

When Miguel checked the furnace, he said there were several cracks and that he would shut down the furnace. My mom pleaded with him that she is an 80-year old blind woman with no place else to go, what was she supposed to do that night without heat? She wasn't going to be able to afford a new furnace right away. Miguel very nastily stated, "I am shutting down the furnace and that's it!"

He left the house and my mother (whose hearing is 100%) overheard him say to the neighbor, "I have to talk to them that way because they don't understand." Who exactly is "they"? Women, old women, elderly people? We resent this derogatory remark and would like to file a formal complaint with National Grid/HomeServeUSA, but are not given any contact information other than a general inquiry address for National Grid.

This is not a general inquiry. This is a full-blown complaint. We are furious and are considering a lawsuit against National Grid and HomeServeUSA. How dare they treat another human being that way? How dare they turn a furnace off completely and leave the customer, an elderly blind woman living alone with no options for heat on a cold November evening?

How can this be permitted? What kind of a country is this anyway? My mother has a perfect track record with paying her gas bills on time for the 53 years she had lived in that house. Something has to be done about a company that is so large it can afford to treat the public like yesterday's garbage. We have spent $100 last night on new space heaters for my mom. If National Grid has to leave a customer without heat for an undisclosed amount of time because they need to shut the heat down, they should provide temporary heat.

I'm the owner of a small language school. We have rented this space for around 4 years. When we, we called the electric company to have them put our name on the bill corresponding to our office. Now after nearly 4 years, they say that we have been paying the wrong bill and want to charge us nearly $3000.00 for the difference. The company that was using our meter was already using that meter for several years before we moved in. I don't think this is something that we should be responsible for. The mistake was made by the electric company and they should pay the damages.

We don't have the $3000.00. We are closing the office because we can't afford it with this economy. So to have this bill on top of everything else is very stressful to say the least.

I am moving into a new apartment and have been trying to set up electric service for two weeks now. Still, no one would guarantee that I would have electric service turned on in my name when I moved in. I called on Monday, September 27, 2010. I spoke with Kristin in the Account Setup department and she advised me that I had a past due balance. I hadn't realized that I had a balance but did not dispute the claim. I asked what would have to be done to rectify this balance and she transferred me to the collections department. Janet advised me that I would be responsible for $150.00 per month on top of the new service bill. When I told her that I wouldn't be able to afford that payment per month, she started to ask me a series of personal questions regarding my finances without explaining why she needed the information.

Upon my asking the reason she needed this information to set up electric service, she got very defensive but finally explained that she was setting me up on a payment plan. I agreed and gave her all of the information she asked for. When she was done, she told me that I needed receipts for everything purchased in the last month including my medical prescriptions. She explained my down payment would be $90 and that I needed to fax all of the information. I asked, "If I paid the down payment and faxed the information, would the power be on in my name on the day I move in?" She replied that she would not guarantee that.

I asked her if I could speak to the person who could guarantee that. She replied that no one could or would, and that if I found someone who would write their name down, because it won't happen. Finally, she transferred me to the connections department where I spoke with Michelle. I relayed what had just happened. She said she would guarantee that if I faxed in all of the requested information, paid the down payment, and called with the receipt number, I would have service.

Today, October 7, 2010 I went into a Price Chopper location and paid the $90 down payment. I called and spoke with Brandon in customer service and relayed the story to him. I advised that I had the receipt number and if they could release the hold which was on the account. He told me that I had to speak with a different department and transferred me to Stephanie in collections. I relayed my story to her and she again told me she would need to transfer me to another department. She hung up on me.

I called back and got Jason in collections on the line. He advised that I would need to fax the receipt and that the number wasn't enough. He said that I would have to wait until the payment was received by National Grid before the service would be turned on. I again told him what Michelle had told me; that all I needed was the confirmation number as proof of payment. He repeated himself and transferred me to another rep. Yeshema was the most infuriating person I have ever had the displeasure of speaking with. She answered the phone with a defensive "Hello". She proceeded to tell me that I was wrong and, "That's not my department ma'am. I don't care what they told you. That wasn't my department. And I'm telling you what you need to do. I'm the supervisor here."

I asked her to please transfer me to another person. She told me that she wouldn't transfer me anywhere. And if I wanted someone else, I'd have to hang up and call back because she wasn't transferring me. She continued to speak over me to the point where I asked her to please listen to me. She refused and her tone got more and more angry, defensive, and downright rude. I finally had to hang up on her. I faxed in all of the documentation including my down payment receipt from Price Chopper and called again to verify it was received.

I spoke with Patricia (ID number **). She was incredible. She advised that I should call again at 7 pm to verify that the fax had been received. She told me that it takes up to 24 hours to distribute faxes and that I should keep checking. I told her what had happened prior to speaking with her. She advised that everyone could transfer calls and also that I had in fact faxed in all of the required information. She was kind and deserves to be recognized for being the one person out of 8 people I had spoken with who listened and helped me with real advice. I have worked in customer service my whole working career and have never witnessed or experienced the unprofessionalism to which I was subjected to today. Patricia was the only speckle of hope in the poorly trained customer service staff.

Not once did I deny that I owed past debt. I also provided all of the information asked of me and yet I had the most difficult time trying to pay National Grid back and become a customer. I am saddened that because of National Grid's monopoly in my area, as a consumer I have no choice but to continue to put money in the pockets of people who don't care about mine. The level of arrogance and self entitlement of National Grid's staff is appalling. I have told my story to several people who have had similar experiences, if not worse than mine. It is a shame that our local power company located in the heart of our city in a historic building does not care for its customers.

My business, Steel Fitness, at ** had the heat turned off during the summer due to late payment. I asked National Grid if I could pay the heating bill, which was over $3,000, during the summer months. They told me no. I finished paying the full bill by Sept 20th. I had to now pay an additional $760 as deposit, which they will hold for three years. I then made an appointment to have the gas turned on for Oct 4th.

I was told they would come from 7AM to 1PM. At noon, I called, and was told they are coming from 9AM to 3PM. I asked if they don't show by 3PM, what is my option. They said you have to make another appointment. I have had this problem last year, when it took them four appointments to turn on my heat. Once, they said they were there at 1:30AM, but no one was there.

Are they that stupid to expect that a business is open at 1:30AM on a Monday morning? I am at my boiling point with National Grid, and its seems no one can help me. Also they have been overcharging for the last two years, as I have compared bills to my neighbors, whose rates are about 35% less than mine. Hopefully you can intervene on my behalf. I have had loss of time on my other job, as I have had to sit and wait for them to come, which they never did.

First off, I want to say thank you for providing this consumer complaint location for the people of Massachusetts. I have no idea where to begin. Six months ago, Jeff, my fiance found out that he had cancer at 29 years old. He could no longer work after the surgery and chemo. I also could not work full time and was placed on FMLA, unpaid due to being his care taker. I contacted National Grid in March when I found out that I could be placed on a "Discounted Rate Plate" to see what I could do about the bills and to find a way to make sure we did not get shut off due to past due balances. The only option they provided me was to have his doctor write a letter in detail and explain the illness. I then began to ask how we could get onto a "discounted rate" plan. They advised me that we would have to be receiving some other state assistance to qualify.

We are both working professionals who have full time jobs with okay paying companies. We do not qualify even with him not working and me being at work on a random basis. They refused my home any assistance. To date, we have received higher and higher bills from National Grid. This past month, we received a bill that has the following charges: $176 for the electricity charges and miscellaneous fees and a $249 charge for a "service charge." The previous months they were about $80 lower. They seem to just keep getting higher and higher so I called them to confirm what this charge is and to reiterate the fact that we are both in a serious financial hardship as I received a shut off notice today also.

Mind you, this is not because we do not want to work but due to health related issues, major health issues. The individual that I was speaking with stated the same thing "this is really high, it doesn't seem correct." So he then spoke to his manager to whom also could not figure this charge out and was not able to provide me with a valid explanation. This company is running me under the bus financially and I want to know facts. Each time I call, I cannot get any facts. This "Service Charge" Is not acceptable and with the Gas and Electric Companies, we are expected to just deal with it because we truly have no other choice, no other companies to work with in this area.

Now that this whole debate regarding National Grids Corporate spending, I realized that I was not the only one who's getting slammed with outrageous bills. It's not morally correct and needs to stop. Someone, somewhere really needs to look into this and provide facts and reasoning to why we are being charged such astronomical amounts for a "Service Charge." We also need to find out why it is so difficult for the hard workers who come across of financial break down due to a serious health issue. Why can we not get on to a discounted billing plan as this is a huge deal for myself and my family?

Please, I truly hope that the person who is reading this letter that is so fastly put together because my mind is racing a mile a minute. Please look into this company, research your own bill if it helps, look at the charges that they apply to your bill. They know we as consumers are helpless when it comes to disputing charges as we have no other options and where else to go for our utilities.

Thank you kindly in advance for your research and return response. I myself as well as the people of Massachusetts who are bound to utilizing certain utility companies appreciate any help we can get. I mean, come on, more and more companies are charging bogus fees for their own corporate lavish, unreasonable, and unfair spending when they already get paid, i.e.; a $35,700 tuition bill for their daughter to attend a private school, $546.57 bill for face cream, and more importantly, of course, $1200 to ship a cat! What a fantastic and honest company that we have running the show in Massachusetts! Please help regulate this with more force.

We have a gas bill for the amount over $4,000 that has been paid. The situation is that the former key span records was never updated by National Grid. We have received a few letter that we owe $0.00 dollars and that the account is paid and we have copies of this letters but the National Grid Gas Company refuses the accept their letters. On June 15, 2010, we went to One Metro Tech Center and they did not wanted to help us and we asked to speak with a supervisor and they told us that there was no supervisor at the moment and we do not know who to contact at this time.

I have my mother-in-law 83 years old with oxygen machine for the rest of her life and is bad physical condition. National Grid Customer Service has made several threats to shut off my wife gas line if she does not paid the $4,000 in where this is an injustice from National Grid because they do not want to hear the our complaint. Your help is desperate needed in this critical and injustice matter.

I got a disconnection notice, and I called after making a $125 online payment. They told me I had to pay $55 more, even though social services paid over $600 on July 20. They said if I didn't pay the $55, I would be shut off on Monday (I called Saturday). I asked them if I could pay the $55 on August 3, but they refused. I feel this is strong-arming; it is only a few days' difference. I am not ignoring the bill - I am trying to get it resolved. They want me to pay before Monday, and I can't. I am behind on car payment as it is, and want to be able to pay this $55 on August 3, and they refuse to allow it.

I am completely amazed at what went down. My new next door neighbor inadvertently got my National Grid account closed by giving them a wrong street address, in other words, giving them my house number instead of hers. When I called the power company with regard to this and after she came over, and admitted the mistake, they told me that this was more or less automatic. Hello? No cross checking and no checking for cancellation, none of those **. Nope, they just take the "new customer" at her word and closed my account. It's very lucky we did not get shut off. Of course not, she supposedly lived here!

Of course, I called them and it's purportedly all straightened out. Well, we will see about that one. You want to bet that I will be charged a reconnect fee? Any takers?

I have Premier Heat Plus with tune up contract with National Grid. I called their service phone number today (7/8/10) and talked to Corey at around 7:10 pm. I told him that the blower in the furnace was making noise and asked him to send a technician to look at it. He told me that since I did not have an AC service plan, I will have to pay for the visit. I pointed out that the blower is part of the furnace and the furnace is covered by the heating plan and also the agreement clearly states that the blower is covered by the heating plan.

Corey then stated that since the blower is shared by the heating system and AC, I need both heating and AC service plan in order to service the blower. He also told me that if he sends a technician to my home, National Grid will have to charge me for AC servicing for all the years I have had the heating service plan! I did not find any of this on their website under terms and agreement. My family and myself suffered from heat wave. I may unnecessarily ended up paying for a new blower.

I returned from Florida in May to my home in New Hartford, NY and my camp in Sylvan Beach, NY. National Grid bills have both shown huge increases in usage over same time in past years. I am at my home one night a week on average and bill is almost double what it was last year for same period. Noticed new digital meters at the camp likely have same at home. Is this the cause of the increase?

National Grid I closed my account and they are adding $566 to my account. I asked them to produce the debt, and they mailed me a 2-lined paper totaling charges of $200 and proof of 2 payments I made of $148. I have been dealing with them since Feb. 2009, it's on my credit and I refuse to acknowledge any of this debt. If anything, they owe me money! I have been working with DSI credit repair to dispute it and also a credit monitoring through Chase Bank.

I called National Grid on 6/24/2010 about "Cancelled National Grid Charges" item on my bill for the exact amount of my previous bill. The rep told me that the company overestimated my bill for previous 2 months and it was a refund.

Then I noticed a "Billing Charge" of $0.65 and asked her about it. The rep told me that this is their standard charge that other companies like Verizon, Cablevision, etc. do that and there's nothing she can do about it. I asked her if this charge can be avoided by switching to paperless billing but was told no.

Later, I looked at my old bills all the way back to January 2008 when it was KeySpan and there was no "Billing Charge" on the bill. Only 2 billing cycles after KeySpan became National Grid (billing date 7/15/2008). The billing charge for $0.65 appeared on my bill. National Grid is ripping off its customers by charging them for billing and this must be stopped.

In December, I received a notice that National Grid believed my meter to be broken. I called and set up for them to come out and fix it. Meter was outside. They could have come and checked it out and fixed it at anytime. After it was "fixed," I received a notice telling me that they feel the meter had been broken for a year and they have decided to guesstimate the amount that should have been charged to be $500. So they added $500 to my normal bill.

I decided that since it took them so long to decide my meter was broken and to get it fixed and then to charge me as well as the fact that I do not have extra money just sitting around for any Tom, Dick, and Harry to decide they'd like to charge me, I too would take my time paying them back. I have been paying my regular bill on time each month and adding $100 to the regular bill.

Now that the extra money they chose to pile on top of me is just about paid, they are playing a new game. I received a bill due June 6,2010. On May 27, 2010, I paid them the total current charges as well as the extra $100. On June 2, 2010, they issued a disconnection notice, asking for an extra $60.63 by June 17, 2010. On June 10,2010, I paid the extra $60.63 as well as $50 extra just to make them happy.

Now today, June 14, 2010, I received another disconnection notice dated June 9, 2010 that says if I do not pay $257.16 by June 17, 2010, they will disconnect. All of this without even receiving a new bill yet! But the last actual bill that I paid which was due June 6, 2010 says the next scheduled reading date was not even scheduled till June 11, 2010. I'm seriously thinking there is some funny business definitely going on within National Grid!

I just noticed that National Grid has charged me and all their gas consumers a monthly "billing charge". The amount is different each month. When I asked its Customer Service representative why this charge when no other utility company did this, I was told that it was their billing procedure. I also asked if I could avoid this charge by being billed on line and he said, "No!" I and many other National Grid gas customers feel helpless that this company has a monopoly on gas supply and are making millions of dollars by "ripping off" people. There are no other utility company such as Verizon, LIPA, Rockville Centre Electric, etc. that charge a billing fee. How can National Grid get away with it? On behalf of the many people who are now aware of this scam, please help us eliminate this uncalled for charge.

We signed a lease for a new residence on Wednesday afternoon. I contacted National Grid early Thursday morning to turn the electric on. They said they needed a copy of my lease to prove I live there. I faxed the copy right away and was told that there would be someone calling me within 4 hours and power should be on sometime Friday.

At some point that evening, I received a call on my voice mail stating that I was denied because there was another person on the lease as well. I called first thing this morning and was told I needed another lease, or a notarized letter from my landlord stating that I live there. By 11:00 am, I had sent a new lease out with only my name on it. They again told me I should have a call back within 4 hours. At 4:00 pm, I called, hoping to hear power would be on and instead was told there was a problem because there was originally another person on the lease. I asked to speak to a supervisor and was directed to customer service, after being told the people handling my account didn't talk to "regular people". The woman there told me she was sorry, but there was nothing that could be done. The account was being "handled in a timely manner." She said I should call back if I didn't hear anything by around 5:00.

I called back at 4:50 and was told there was no proof that another fax was received, there was nothing she could do. She said that I should be getting a call back within 4 hours, and still nothing. Now I've paid for a place I can't stay in, having children, and there isn't anywhere else to get power in this area. Please help! I just don't see how it matters that someone else is living with me, they told me power would be on today, and now because I'm not the only person living there my electric is pending indefinitely.

I have 2 children. If they don't approve my electric, I wasted $1,000 in rent, gas from moving everything into the place, and am stuck living with my parents indefinitely because they're discriminating against me for not living alone. Already, I have to wait until Monday or Tuesday to get anything done, and that's a whole week of "timely manner".

I needed pipes replaced outside the house by the gas meter. I replaced it, left note saying to call above number so they can come back (we were at work) and turn service back on. That was 2 p.m. Monday May 4th. It is now May 6th and no gas. I called four times and were told they were coming. No heat, no hot water, unacceptable. I have no heat, no hot water. II have to go to work with no shower for two days and going on three. National Grid is a disgrace. That's what happens when there is no competition.

I am in the process of dealing with a lump in my breast and having a number of biopsies to obtain accurate findings and really just have been overwhelmed with worry at this time. When I received a shut-off notice from National Grid dated April 16, 2010 for the previous month's bill, that I was getting ready to pay anyway, of $370.54, the shut-off notice clearly stated it must be paid by 5/3 to avoid disconnection. Well, I think it's not a problem because I was a planning to pay it anyway. So I made a $250.00 payment and planned to make the $120.54 the following Friday before the first of the month. Problem solved.

Today, I get another shut-off notice, this one dated April 21 (5 days later than the first one I received). After they had received my $250.00 payment, it now said the amount to avoid disconnection on 5/3 is $602.25 or I get shut off? I called National Grid and spoke to a rep named Dianne, who was rude and said well even though I haven't received it, the new bill is out and if I don't pay the balance, I will be shut off on 5/3! She made me stay on the line and make payment arrangements, and she threatened the shut off would happen on the third if I didn't. "Are you kidding me?" I told her. And then I explained to her that my bill is not large. I have never been more than a month behind, and I have never been shut off.

I received a shut-off notice for $370.54 with an amount needed to avoid disconnection on 5/3, and you are wrong. Your own shut-off notice dated April 16 clearly states the amount needed to avoid disconnection on 5/3 is $370.54! How can they then say "Oh wait. It's 5 days later, and we have changed our minds." Now that she has made a payment, we want the next bill too or were going to still shut you off on the third! That is ridiculous!

I informed Dianne that I had addressed this issue before with the PSC and National Grid (I don't know case number.), and that I was going to do it again. I have the two 5-day apart disconnection notices for reference. And isn't it funny that as soon as I make a payment, they send another shut-off notice for the same date but in different amounts?! It clearly states on the first shut-off notice that $370.54 is the amount needed to avoid disconnection on 5/3. So how can they then try to collect another bill and threaten to shut me off anyway after paying the $370.54! This is not right, and they are abusing the process.

I had to stat on the phone and make payment arrangements, even though I paid the $370.54. And there's the stress it has caused during a time when I should be concerned with my health.

Apparently last month, I called National Grid to get my account number to check my bill online. The woman I spoke with said my meter must be broken as the readings are all off. I said well, I did think the bills were low but we're hardly ever home. Today, I received a bill for $1800 from them. I called and they said that I had been receiving electricity for free over the last year and didn't notice the bills were really low. I said we're never home and when I get a notice to pay, I pay the bill and don't look at kilowatts used.

I told her that if the meter reader thought something wasn't right, he should have flagged it himself. That's his job, not mine. I told her I wanted to speak to a supervisor and was told I had to wait at least two hours before one could call me back and that if I didn't hear from anyone to call them back. Why should I pay for their error? I told her I would be contacting agencies, etc, to lodge complaints about this and that I was not going to pay $1800 for their mistake. I don't have $1800 to pay the bill and they should have been on top of the meter problem, not me. If the reader saw a significant change, he should have looked into it. I can't afford to have the electricity cut off either.

My National Grid bill is out of control. The cost of power itself has risen but the cost of delivery has almost doubled in the last year. I have gone from an electric bill of about $110 a month to over $200 and my usage has not increased very much and in most months it is actually less than it was at the same time last year. I'm looking for somewhere or some how to file a formal complaint.

This company has been overcharging me for gas service for more than three years. Recently, I was charged $593.15 for an apartment that I have only lived in for 30 days. I no longer know how to deal with this issue. I have paid my bills consistently and many times. I have overpaid for my gas service in an attempt to clear my balance. This has never happened no matter how much I have paid. This has caused a continuous economic strain on my finances to provide food for my family and to send my son to school. It has affected my health in regards to anxiety, depression and stress. I simply wish for this matter to be addressed and resolved.

My electrical service was cut off personally by Paul J without cause. Paul J was involved in a telephone argument with my Husband (who is not even on the account), Mr. J threatened to have my Husband arrested but instead, he personally came to our house with State Troopers one week later and cut off my power!

Two weeks prior to that, I had put in an order to the National Grid Customer Service to have my service disconnected on March 31st! Mr. J ignored that order and abused his authority, lied to law enforcement, and carried out a cut off order on his own accord solely because he argued with my husband on the telephone! Loss of utilities, food, heat for that day. Humiliation of having neighbors watch law enforcement appear at my home.

I am an electrical contractor. I called into National Grid contractor line to schedule a repair for a potentially dangerous exposed electrical entrance line that was brought to my attention by our local fire inspector. National Grid claims that they will react to such things within a week of scheduling. I believe that the order is then routed through a Mass. based division of the company. Anyway, under the unsafe conditions, I acted quickly by installing the new line then had it inspected and called in for disconnecting from the old line and reconnection to the new line.

Three weeks later, after a planner actually came out and also inspected the old deteriorated line and the new installation, that planer also called in for a disconnect, reconnect. The order still sets on the desk the person in the Mass. office even after many calls from myself alerting them to the potential safety hazard involved. I tried to call within the National Grid company to complain but it is very hard find someone who handles such things. Bottom line, I am frustrated regarding this process and hope that no one actually gets hurt from the companies lack of caring or attention to the problem. I would like to know who to file a complaint with to maybe help prevent needless injuries from these types of situations.

I just opened my bill to see it is over $400--half of that a delivery charge. We have spent the past 2 years updating and installing these so-called energy efficient appliances--windows, heating systems and so on--because according to the TV commercials, "You can save on your energy usages and costs." National Greed only increases the so-called delivery charge to make up for your energy efficiencies. And it doesn't matter which supplier you choose--National Grid is still the deliverer. Isn't that a monopoly? I think we have paid for these lines and poles a million times over. It is becoming less likely that we can afford to stay in NYS. My husband retired near Ft. Drum after 22 years of service but the people of this state get it in the rear all the time.

I live in North Providence, RI and around the month of November 2009, the National Grid Company changed my electric meter. I work full-time so I was not aware of the change at first. Over the course of the following months, my electric bill has increased three times more than what it was the previous months that I lived in my house. In March 2009 I used 80 kWh, this March 2010 I used 948 kWh. That is a huge difference which I found disturbing.

It is just my husband and I who live in the house and we both work full time Monday-Friday and are in bed at 9pm. According to some research I have done, they say the average family of four uses 850 kWh so I don't understand why my usage is so high. We have been living in our home for two years and nothing has changed as far as us using electricity. We still have the same appliances, TV's and our viewing habits have not changed.

When I spoke National Grid, they said that my old meter was probably old and inaccurate, but I am not buying it. Our old meter was a regular counter meter, the new one is digital, plus I have talked to a few other people who have had their electric meters changed recently and now their kWh usage and bills have doubled. Something is just not right. Please help! We are paying three times more for our electricity now and it is harder to make ends meet.

Mr. C. made a burner service call to my home on a recommendation from National Grid who had done an energy audit regarding my present steam boiler. The boiler is 8 years old and had been piped for heat to a new added room. This work was done wrong by another individual who has passed away and the warranty will not cover the work that was done -this by my present furnace service man. The problem is that the furnace was getting too much water through the shoddy piping job and automatic water feeder causing the furnace to blow twice.

The boiler is fine and does not need to be replaced -just the piping. Mr. C. removed the water feeder which was fine. However, he removed it from my home without my permission. I went out to bid for repiping the present furnace and contacted Mr. C. to return the water feeder. After several weeks, I again asked for it back. He was very rude on the phone. He told me he had trashed it. However, he was able to retrieve it and would return it within several days, which he did. When the 5 furnace personnel came to bid on the job, I showed them the feeder unit and they all said it had been destroyed! The inside unit had been pulled away so that the feeder could not be adjusted for water flow there by making it useless. Also, the connecting coil from the feeder to the boiler was removed and not returned with the unit.

I now have to purchase a new auto water feeder. This is a necessity to me as presently it has to be hand fed water every several days. Let me explain my problem for this. I am 79-year-old widow. I live alone. In December, I fell on the basement steps and fractured my left foot heel and am presently wheelchair/walker bound and unable to do stairs. Fortunately, I have a caring neighbor who comes in to "water" the furnace. I feel Mr. C. should compensate me for the damaged feeder whereas I do need to purchase a new one out of need for my present disability age and peace of mind. The work will be started on the system on Monday, March 1st. The physical damage of the water feeder was noted by the 5 service personnel, including the one who installed it originally - as stated it was only 1.5 years old and should never have been in need of a replacement. I feel it was deliberately destroyed.

I had a past due balance that I didn't realized until I received the next month's bill. My daughter was ill and I left the envelope on my desk. When I realized it sent in two months payments 10 days before the due date. I began receiving phone calls about my past due balance. They made note of my payments and said they would stop the phone calls. They did not. I received 7 phone calls in a two-day period. I called and asked them why and they said it was because I hadn't paid my bill. I threatened action, and the calls stopped. Five days later, no payment had been posted to my account. I called to see if they had received it and they said they couldn't tell yet.

As it was the due date, I made a credit card payment for the past due amount. As soon as I did that, both my payments suddenly were posted and I had a credit. I was forced to put $232.57 on my credit card that I had not planned to spend. I was emotionally stressed by the repeated phone calls and their cavalier attitude towards them. I had explained to them that my daughter was undergoing biopsies and had made my payment, and they continued to harass me.

In October 1994, I moved to Millis, MA. At that time, we were divorced, and he continued to use the gas in my name until the following April. The bill totaled $503.00. I just became aware of this when I moved back to Woonsocket in January. I thought the statute of limitations was 10 years, and they wanted me to pay this bill.

This is fraud on him. He lives in Plainville, MA on Plain St. He should be the one to pay this. I would like a response to this outcome. I am disabled and live on a fixed income.

National Grid requested that I read the gas meter for them. They claimed they were unable the read the meter. I am home a majority of the time as I am a retiree. I read the meter on February 11 2010 and submitted the reading through their web page. They would not accept the reading stating their estimate was higher. Why ask me to read the meter then call me liar?

National Grid had applied extra charges from a third party without my consent. The third party is named as another supplier who had been accepted by National Grid to charge me additional costs without my permission. I had not been paying attention to my statements for almost a year. These charges were occurring without my permission. I contacted National Grid and they blame the third party. I call the third party by the name of Dominion Retail, Inc. Pittsburgh, PA, they blame National Grid. I want all the money I had been paying extra over the past year. This is clearly a scam.

Every year, the same thing happens. The meter readers (whose service we pay for on every bill) decide not to read my meters for several months at a time. So the National Grid computers "estimate" my bill. At the end of the year, they suddenly discovered the "discrepancy" (which would never have occurred if the meter readers were doing their jobs) and sent me an insanely high bill. I might add, I'm on the "balanced billing" program. What a joke that whole program is! If the meter readers are getting paid to sit around eating donuts instead of reading meters, the computers that set up the balanced billing amounts cannot possibly be accurate.

After establishing a new gas account, five days later, they cut my service. I called and only then they told me that I should have been to their offices within those five days in order for my full service to be established. The initial representative that I spoke with not only failed to tell me that, but she didn't even told me about the option of actually faxing the paperwork to them. I am trying to take off work all these days because they want me there before 5 pm. Like we don't work. They came this morning and cut my service without any notice.

But for them to come and put my service back, they want to have an appointment first--which is not the same day or the next. That means that I'm staying in a new apartment without heat, hot water or stove to cook. They think that we are like animals and we can live like this only because they are a monopoly. It is ridiculous for us not to have alternatives and choices for our gas service. Since they became national grid, their representatives are nothing but ignorant.

I too have been a victim of National Grid and their unfair billing practices. PLEASE take the time to contact via phone or email the NYS Department of Public Service. They are known to take action and will make sure they are investigated. If enough people stand up, hopefully something will be done. We cannot keep this to ourselves!

I recently signed on with an alternate energy company Dominion Retail Inc. I had hoped that this would lower my electric bill [ I don't use gas at all] I received a bill yesterday. My total electric usage for the past month,and this is for heating my home as well as appliances and lighting, was $155.71. The delivery charge from National Greed was $258.93. Not only that but under where it says electric usage history, on the bill, they already have me down for 3015 kWh for the month of December 2009. How do they know that I'll use that much???

for several months, the national grid company has charged this household approx double the amount of actual usage in delivery charges. if the bill was $100 the delivery charge was $99, if the bill is $125, the delivery charge is $120. lately the delivery charge has increased to almost equal the amount of actual useage. we have begun to use alternate forms of heat, thinking that the bill would be reduced. the useage part has reduced, but the delivery charges have increased. i cannot be the only consumer this is affecting. i feel as if the delivery charge should not be based on useage, if shoud be a flat rate, like the one that they charge just for having them as a supplier. they also have some type of nickel and dime charges called SBC/RPS, and something about Incr State Assessment, and some tariff surcharge adding an additional $8.52, these rates change on a monthly basis also, and i don't know what formula they are using to assess that. i don't understand how a company can charge almost 100% for their services-isn't that called usury??

At very least they should remove the delivery charges as they have not delivered anything. In fact I saved them the trip to come and physically turn the gas off and on. Next time I will be calling them to do just that, which has to cost them more. I usually pay ahead, for now on I will schedule payments for the last minute. No sense in letting them have my hard earned money ahead of time.

National Grid has operating expenses, I understand that. But their expenses should not be my responsibility if they have not delivered anything for the time period in which I am requesting a credit. In my opinion this is no different than having had the service shut off, nothing was provided, nothing should be charged. Like I said next time they are coming to turn it off and turn it on. When a tenant leaves I will tell them to call in their final bill and I won't have it started until I plan to use the services again.

If I find any petition's to regulate them further, I will be signing it. Their inability to be reasonable has led me to focus energy against their continued unfair practices.

On april 2009 I was oweing approximately $2000 to national grid. winter bills was coming very high and due to income decrease I was not able to catch up. I applied for heap and was denied. I tried numerous time to get into balance billing and extensions, that was also denied due to past delinquencies and failed obligations.

Comes June suddenly I finally came to an agreement with a representative from the company and they put me on balance billing and extensions needing only a $500 payment and next month I would pay $520 approx. next month which is july I recieve a bil for $1300. I then explained to th representative that I had made arrangements they told me that due to a gap I'm still responsible for $1300.

I have made numerous large payments but they refuse to keep ther part of the bargain. they now took me off balance billing and now I stuck with oweing a large amount. summer my bill was only $99, why wuld they put me to pay $379 on balance billing in the summer when my bill comes low than to let me catch up to my bill. numerous shut-off notices sent to my address and I have tenants. They made me believe I have no choice. so now that winter is right around the corner they take me off.

I am not in a position to throw away money. I have alot of bills that need attention. I don't need a business at this point to scam me. help me please get to the bottom of this. at this point I don't want to overpay any company, knowing that I have many more other debts that I am trying to catch up.

After not receiving any billing statements for several months I contacted National Grid on July 22, 2009 and was told that National Grid had changed my mailing address to a post office box (I had no knowledge of this). I asked them to change the mailing address back to the physical address where service is received and mail me the missing statements. I was told it should take 3-5 business days.

On July 29, 2009 I contacted National Grid to inform them that I never received any statements and what could be the problem. The problem is that National Grid did not change the address to where service is received and that they will try to mail out the statements again.

The afternoon of June 29, 2009, collections knock on the door looking for payment. I then called National Grid and was told 'you should have paid the bill whether you received a statement or not'. I responded that I refuse to pay for a bill unless I review it and was told that 'my service will be interrupted if I do not pay it immediately.'

What kind of service is this? they change my address to a made up address, I correct it, they continue to mail the statements to a made up address and now they send someone to turn off my service? I am now worried that I will not have gas service due to National Grid's neglect.

I have been living at my residence since 1975, and in all the years of experience with any utility company, this National Grid is the worst yet. They have sent out an employee of National Grid 2 times to my house to collect the past due amount in cash, regarding my winter bill that soared way into outer space with their high prices.

Everyone is feeling the crunch lately, and I am included in that scenario. I have been making payments each week when I get paid, as to not have my gas turned off. I just owe them under $400 now, since all these payments have been made. And still, they wanted to shut off my gas. I understand they need a court order to dig up the street to shut off my gas if I don't give them access into my house. Why should I have to give anyone cash, even if they have proof of who they work for or anything. I don't have that kind of money sitting waiting for a National Grid person to come and claim it. No way.

I always pay my bills online, even National Grid payments. They have denied me access to the website, even though I've been making payments every week to lower my past due amount. That's not fair to me. I emailed National Grid a complaint and a question as to why I was denied access to the website to make payments for my gas usage. Their response was: "We understand your concern regarding your account. Unfortunately, you had six payments returned by your bank for insufficient funds and these are the dates: 4/21/08 - $170.41, 2/4/08 - $100, 3/20/06 - $209.57, 2/22/06 - $323.93, and 2/10/06 - $104.03."

If you notice, all the above dates are way past 2009 dates that I did not get one payment kicked back to me. Why email me with such nonsense dates that are no longer relevant as to why I am being denied access now. I was denied access to the websites on those dates, yes, but this has nothing to do with denying me access now, the present, since I am making weekly payments towards my bill. The employees they sent out to collect the past due amounts owed to National Grid are very demanding and not courteous at all.

I am angry beyond belief right now. This couldn't happen at a worse time for me. My financial situation is in shambles and I just got my checking account straightened out yesterday. I am finally back in the positive. I turned off all my auto pay bills and am barely keeping my head above water. And then yesterday, National Grid nails my account with a $250 payment that I did not authorize! So now I'm back in the negative and my bank won't reverse the charge because it was an auto payment.

National Grid won't transfer the funds back to my account or refund me because they are **. The lady on the phone said, "Well, I see here that you authorized a one time payment for $250 back on May 25th. Then we emailed you (to my old email address which I haven't used in over a year) a notice stating that the system would be processing another payment for $250 on 6/25, but we didn't hear back from you so it was processed." What? I never authorized or scheduled that freaking payment! That's what "one-time payment" means! Do I have any rights in this matter? Do they seriously not have any way to refund me or transfer funds back to my account like they're claiming? How is this possible?

I recently complained about a new charge called a "billing charge." I was told it is for someone to come and read the meter. I read my own meter and called it in. Now, the billing charge has doubled on my new bill!

There's a new charge on my bill called "billing charge." I was told it's for the meter reader to come out and read my meter. First of all, I read my own meter and call it in. Second, I was told the billing charge was originally part of the basic service. The charge for my basic service is still the same. What's the next bogus charge going to be? It's another $0.65 per month. Another charge that will eventually increase. What a ripoff!

well me and my roomate sharing a two bedrooms apartment when i first move in the apartment he asked me to put my name on the gas bill nad told me that him and his girl friend will pay the bill which they never did for the past one year and half and the bill is now all to 4500.

I admit I fell behind in payments so I went to the office and paid by check $150.00. My payroll company made an error on payroll and the funds were short so the check bounced. I asked both a CSR on the phone and a rep at the site if the check would be redeposited and they said NO - definitely NOT. I went to the office and paid them $150.00 in cash. Now they have redeposited the check and have another $150.00. THEY LIED TO ME. They said they would NOT try to redeposit the check and they did.

I move into this two bedrooms aptaretment with a room mate that i meet there and he asked me to put my name on the gas and heat bill so i did the moment that i gave my ss# i used to have a balance with national grid the tele told me about the so i told him to take my name off and put my room mate name cause is name is on the lease, but they didnt and know the bill went to 4000 cause my roomate and his girl friend never pay nothing for the pass one year and two month that i leave there. now i have my name send to credit beaure for something that i didnt used

Currently, I have been charged with large amount varies from $59 to $1784 per month and very inconsistantly. The new tax % have benn added every 2 month. Finally, I called to read the meter from outside and they said they will setup for no charges. They came up a few hour short notice and installed different date from our appointment. My latest bill charged me for bills $77.46. I called them and complained about this and the person who talked with me hung up the phone. I keep waiting 30 mins and I had to give and I am helpless. I need your help to unfair charges from National Grid. Thank you.

Enocomically distressed by these inconsistant charges without will explained.

We have a service contract with National Grid to maintain our heating and cooling units in our home. We moved into a new home last Feb. 08 and this past Sept. 08 the maintainance man came to check the heating system. While he was here he claimed the furnace was cracked and leaking and we needed a new one. So a Mr. Maurice Medley from National Grid comes and sells us this new furnace with rebates and energy star program and a year to pay with no interest. October 9 of 2008 was installation date and they called and said there is a backorder and scheduled for the following week, finally on oct.21 it was installed BUT not the one we purchased. They came on a saturday and by the afternoon it was completed.

That evening we had a storm and lost power, we smelled gas and called con edison to report the gas smell. They arrived at 9pm and when they went into our basement they asked when did we get the new furnace and we told them earlier that day and they asked for permits and we told them to call National Grid, they made a call and proceeded to turn my gas off and put a Lock on our gas pipe and said it was an Illegal installation and walked out of my house. I have a Two year old child and there we were in the dark know with no heat! We ended up having to move out of our home for TWO weeks as we tried and tried to resolve the permit issue between Con Ed and National Grid and we got cuaght between these two companies which could care less about thier customers welfare!

After my husband tracked down the vice-president of Con Ed in New York City and I called every news program and representative I could think of Finally on October 31 our gas was turned on and they DID find a GAS leak which they fixed. So we gave thom a 2,000.00 dollar deposit and we also received a 2500.00 rebate and a year to pay off the rest. After the whole fiasco with no apology we never received an address to send the rebate and just last week we got a call from the credit collection from National Grid asking for the full 6,000.00 and said they will put a lien on our home if we don't pay the full amount.

NO notes were made about the whole permit not being issued and our gas being turned off they just want the money. We told them with the deposit and the rebate thats all they are going to get for all the stress we were put thru due to thier negligence, of course they don't agree.

Two weeks out of my home and staying on Long Island w/realtives. Longer commute time, emotional, mental strain on me and my husband and child. Total disregard for my welfare and my husband spending an entire week going to the Con Ed offices, Building Department, National Grid/Keyspan, phone call on top of phone call, my cell phone bill was the highest ever because I had to use it as I had to move out as it was 50 degrees in my home and too cold for me and my baby.

I called 311/ the mayors office, finally Senator Padavan helped and the PSC oredered Con Ed to turn our gas back on and they still refused. How dare National Grid go around installing furnaces or whatever and not file the proper permits and put their paying customers at risk. They should be put out of business. Anything you can do for us I would appreciate. Thank You.

I took possession of this apartment unit in 6/25/2008. National Grid start charging us from 3/20/2008. I spoke to their customer service department in 10/24/2008 and told to send in copy of my lease, other driver's license and phone bill for prove. On 12/9/2008, a second request was sent again to correct the charges and there was no response. I kept getting the bills with the previous charge prior to my move-in date. On 1/23/08, we received another bill and no adjustments were made. I faxed copies of my lease, driver's license and phone bill to their fax number at 718-834-6025 and was told no one will call me back to confirm they receive my fax. I will just have to wait.

I do not want to make payment for the charges not belong to me. I want to have the account straighten out before I start making the payment. I am afraid they will shut my gas.

On Saturday night, december 20th, 2008, we smelt Gas odor coming from the Gas burner in our basement. We called NationalGrid Emergency service as we smelt some gas coming from our gas burner for heat. They showed up within an hour and check the burner and realized that some of the burner pipes were not aligned correctly and therefore caused the gas outflow. He told me all he did was to turn the burner off, fixed the burner pipes and tried to turn the gas burner on again. It did not start and as it turned out later a short circuit had damaged the volt transformer of the gas burner.

As the Gas burner was working propoerly before the Nationlgrid person showed up and did not work when he left I assume that he must have caused the short circuit that destroyed the transformer. He said he can't do anything else and as the burner is turned off there is no more gas leak.

As this was a very cold night we called a private 24/7 emergency service that showed up within an hour. I was with him all the time and he diagnosed the damaged transformer and replaced it. He also suggested that a short circuit must have destroyed the transformer and suggested maybe the National grid guy somehow caused the short circuit. The Total expense for the emergency service to fix the gas burner was: USD 1405.61. The breakdown of this sum: USD 200 Emergency charge USD 723.45 for Replacing the Transformer: USD 373.54 for Extensive diagnostics USD 108.62 NYC Tax

I spent several days at work calling National Grid speaking with reps who did know what to do and who to refer me to.

We rescheduled the appointment for what I thought was Monday 8/18/08. The next day I received an e-mail which was a bill from National Grid. How is it possible that I am receiving bills and I have yet to receive gas service? I called National Grid again to discuss the bill. This is when I was informed that my appointment was not actually for Monday but for today!! (Friday 8/15/08). If I had never called about my bill I would have never known this. Due to miscommunication I missed the appointment. I called back to reschedule and the gentleman I spoke to was rude and condescending. I did nothing to warrant his behavior towards me. Understand that I have been without gas for what will be three weeks. Anyone is this predicament would be upset.

Overall the lack of good customer service and professionalism is appalling. I should not have to be in my apartment without out gas for this long, being treated the way I've been. My concern is that I am not the first person that this has happened to and I'm sure I won't be the last. No one should have to endure the level of disrespect I have encountered while dealing with National Grid. It is unacceptable. Unfortunately I have to suffer through this since they are the only natural gas provider in New York City, but I want it to be known that their service is unsatisfactory.

I moved in to new apartment on May 15 2008 in Brooklyn New York. few days after that I called NationalGrid to open up the gas meter and I setup an appointment. Unfortunatally when they came the first time the building supper was not present to let them access the basement. I aranged a second appointment and the super was present and the gas meter was opened finally sometimes in June. After that I recieved my first bill showing $13 as a fee for not keeping the first appointment!

On July 24 I came home and I found a big notice on the door that NationalGrid came during the day to change the meters and we have no gas and we have to call them to let them in and open the gas meter. I called them that evening and they said that they will come sometime between 7:00 pm till Midnight and after waiting nobody shows up and we stay that day and the following day with no gas at all.

After calling the customer service complaining about this they said that we have to wait for them gain on Jul 25th after 7:00 pm and when I asked about the charge they said that it was because I couldn't keep the first appointment and I just asked they waive it because NationalGrid didn't keep there appointment either and our time as customers also is valuable! they just hang up the phone on me. I stayed without a gas service for two days and couldn't cook plus I was charged extra $13 plus I missed my work staying waiting for them to come.

National Grid hired contractors and sent letters out that they were going to TRIM trees from power lines in the area. But when this crew arrived at my home they didn't trim my trees, they simply CUT down at least a dozen small trees including my apple tree all of no trees where even close to the power lines.This took place on 12/21/07.When I arrived at home I asked why are my trees all cut down they said because of the power lines. They quickly packed up and left. I was told they would be back to clean up.one week later they did not return. Since then I have called National Grid two different days and was told someone would get back to me. National Grid has still not called my work or home. They left stumps all over,limbs, branches and debris all over my new blacktop driveway. It has poured rain on 12/23/07 and when the snow melted off my driveway my blacktop now has a broken section where they parked there trucks. I called again on 12/26/07 to tell them and was told this was going to management and they woud call me.I also told them that it was going to snow on 12/27/07 to at least have a crew come over and remove the debis from the driveway as I have a new snow blower to clear my driveway and this can't be done as the debris will damage my snow blower. I am seeking any help I can to at least get there attention.