I switched to this company over a year ago. I agreed to a one-year fixed rate and if I cancelled before my year was up I would have to pay a cancellation fee. They claim they sent me a letter a month before my contract was up saying they were going to renew my contract unless they heard from me. I never received that letter. I recently switched to a different company because they were a lot cheaper. Now, I get a cancellation fee of $25 that I knew nothing about. I will make sure that everyone I talk to never switch to this company. I see a lot of people everyday. I work in customer service myself.
Consumer Complaints & Reviews
I sign on March 2011. Two months later, BGE stop sending a paper bill, because MXEnergy was not applying the gas charges to the bill,charges that have been adding up since May. I have been trying to resolve this matter with MXEnergy since May, but every time I call, I'm talking to someone different who claims to have no knowledge of what they're talking about but promises to look into the matter and get back to me in five working days which they never do.
The credit I have when I cancelled my account in December 2009 (it is now July 2010) will not be issued for 6-10 weeks. Meaning that I may not get my $1400 credit back to me until ten months after my service was cancelled. They said that it is their policy and they can do nothing to expedite my claim. Other utility companies when I've had a balance after, will instantly issue a refund check as soon as they see the positive balance in a closed account. I never received a single correspondence indicating that I had a credit on my account after I cancelled the service with this company. Do not do business with them!
For the month of March I received a gas bill totaling $408.77. The previous month was $110.80. This is for a residence that is a 2-bedroom 1-bath house. I am the only person that lives here and there is no gas leak. I contacted the company in April about my complaint and said I would agree to pay another $110.00 because the month of March was cold. They were okay with that and said that the meter reading did not look accurate and would call the company to do another meter read. Since that time I received and paid a bill of $31.00. But today, I received a disconnection notice for the unpaid amount. It clearly states on the back of the bill that any amount that is in dispute is not required to be paid until it is all sorted out. I called the company today and they said I was responsible for $267.00. They said they would send someone out again to reread my meter, but that I need to pay the bill and if they found that the meter was wrong, then they would credit my account. I'm sorry this is not acceptable to me, especially when not less than a year ago, at my prior address, the same thing happened. What do I do? Do I just go to another gas company, which I will eventually do anyways, or pay the bill? Thank you for your time.
They called my house , and my husband Alix Pericles talked to them. They offered him to switch electric company from Con Edison to their company. Our electric Bills are going sky high. I called to cancel the policy. The person who talked to me said we have to pay $150 cancellation fee. I told theem that was not discussed with us when we the took the contract. I need them to prove to us the voice on the tape recording stating that we agreed to pay the cancelation fee.
We have been paying extremely more money for electric bills since we changed to them.
