JEA

JEA has been charging me for 3000 gals water/3000 gal sewer. I am one person living in a small 1/1 unit 685 sq. ft apartment. My toilet tank does not leak and it is a 2.5 gal tank. I use my toilet about 4-5 times per day, that is 10-15 gals per day. So why am I being charged for 3000 gals/sewer? I use less than 1000 gals water/sewer per month. JEA has been to my apartment and they said there were no leaks. I was being charged for 2000 gals of water and when I called several times to JEA, I get no help from them. Now I am being charged for 3000 gals each. Why is JEA ripping me off and accusing me of using this much water, 6000 gals total, every month?

I called at 12:03 pm on March 15, 2012 to have my service switched (home is still on) from previous owner to us. Cateel informed us that because we had called 3 minutes late, there was an additional $30 charge unless we waited until tomorrow, then it would be $20. First, we are and continue to be existing JEA customers with no late or other negatives. Second, they don't even need to go out - it's just a computer switch. Third, $30 because of an administrative opportunity to rip customers off.

This service will be on a second house we have bought in Jacksonville with the economy. I would think the municipal-owned electric provider would be helping new home buyers instead of nickle and diming the public. No excuse can justify such a price jab. Why does a company I subsidize need to act like the banks at this time, and nickle and dime everyone? In the future, anything JEA would put their name on, is tainted as far as I'm concerned.

I was charged a late payment deposit fee. The fee was what JEA considered an average "use". So, JEA charged me $599.00 deposit fee, refundable in 3 years! The fee is refundable if I do not - ever - miss a payment. What I find more disturbing is the fact that the fee, or the amount to get the money back, is not not subject to an appeal. When I asked where is this in my contract, I was informed this was implied. Is this even legal?

I called the first time because of a $300 deposit that showed up on my bill. I already paid a $300 deposit back in August. They never stated at any time that if my charges ever exceeded 300 that I would be "subject" to an additional deposit. August was our hottest month, and the only time my bill was over 300 (which I paid completely in full).

I have not had my electric turned off since I've been there. I've also actually lived there since January, but the services were in my boyfriend's name. I can prove I have lived there the entire time and have had only one issue paying our bill. I was given a "corporate" number which turned out to be disconnected. I called the second time and was told that I had to speak to a supervisor first. I held for one, but I was at work so I couldn't stay on the line.

The last time I called, I was then told it would be a call back within 24 hours through a form that's done "in the order in which it's received". Then when I requested a corporate phone number, I was given an address to request a corporate call back. I have 11 days to take care of this issue and I've been given 3 different answers. I also live in a 1920's Tudor style housing that only has one water and sewage line. So, I pay for my neighbor's water and sewage, they pay me back for it. So, I'm being penalized all the way around and this is completely unacceptable to me.

I could understand if my service has been shut off before, but it has not since it's been in my name and was only shut off for a couple of hours one time before that since I've been in the house now for 11 months.

While walking my new puppy to visit a neighbor, I noticed one of your trucks (license # **) parked in my neighborhood in a small driveway between trees on either side (appeared to be trying to get out of sight). I heard a lady talking loudly on her cell phone to an apparent friend about her church. There was no problem. I passed on down the street and visited my friend for 30 minutes. On my way back home, the truck was still there and your employee was still talking on the phone to what appeared to be the same friend, based on the conversation. I walked on back home towards the entry to my neighborhood (Queen's Harbour). The truck never passed me so I assumed she was still there.

We are all conscious about the rates we pay for utilities, and I generally think JEA does a good job for us. However, when I see an employee apparently hiding, goofing off, and yacking with a friend on JEA business time, I felt I should inform you. I do not believe it was her lunch hour as the time was around 2 p.m. today, Friday, 10/21. As a business executive during my career, I appreciated hearing about my employees, when they did well and when they did not. From my observations, your female employee in this truck was totally taking advantage of JEA and me as a customer. She needs to do her job and talk to her friends on her own time. Thank you.

JEA is ripping us off by overcharging for the water and the sewer. For the past three months, JEA have been trying to charge us for 28,000 gallons of water even though we don't use it. One evening, we have clocked the meter by turning everything off and draining few gallons of water and realized that the meter actually spawn to 600 gallons in just a few minutes. Despite all the complaints via phone, JEA have not done anything to repair the problem and still sending us bills with ridiculous amounts of water consumption. We are going to complain to every possible newspaper to expose this scam on the part of JEA - Jacksonville Electric Authority.

Asked to talk to a supervisor, she said she will have someone from management call me. Told her I was going to file a complaint, and responded to "go ahead", so, here is the complaint. Overcharged $4.59 because I was not advised.

i was cut off from the electricity a couple of months ago because i did not have the money to pay it. i borrowed the money and paid in full on the same day and was cut back on. we live in florida. i am 60 years old and live with my daughter, grandson, roommate. due to what is going on in all companies with downsizing and layoffs, my company decided to cut back hours and no pay raises, period.i make 8.05 an hour and work 35 to 37 hours a week.my grandson is going to scholl and cannot find a job. my roommate hurt his back and we still do not know the outcome of his status.

i called jea to ask them if i could split my 188.00 electric bill into three payments to have it paid off before the next bill. because i was cut off a couple of months ago-in about 7 years- they stated full payment or nothing. jea electric company has been on the news on the corporate people being being for one to two years and not paid, so why should we -the little people sufffer for their homes and homes and cars and cars. we in the city of jacksonvile are tired of this stupid communist company. is there anyone to help us to audit the big ceos and see exactly what is going on. i called on a solar panel and was told noooooooo. my friend whom is a mother of a one year old, two year old, and 4 year old and taking care of a disabled child and her husband and her father-her electricity was cut off for a week and a half in degress of 105. they accussed her of tampering with the meter-which was not true.

it cost them 3000.00 dollars to have it cut on. when their lawyer got to jea, jea paid out a good sum of money for their stupiidy. talking to the mayor john peyton does not work for he and his family own gate gas stations. i choose not to go further into it for if i do- i will disapper. CAN SOMEONE HELP US-PLEASE