This company keeps over-charging their customers. When you inquire as to why their prices are much higher than all others, they rudely hang up on you after saying that we don't need to do business with them if we don't like it. I changed my gas to a new company and my bills are 5 times less this year alone. I can't wait to switch oil now. They're not a professional outfit, no people skills and arrogant as hell. I hope everyone starts to open theirs eyes.
Consumer Complaints & Reviews
I called H. John Davis on Saturday morning, that I was at less than 10% propane in my tank and I needed a delivery ASAP. I was told that I would get it Monday morning, first thing. At 10AM Monday, I called and the receptionist told me that I was on schedule for today. 3:45PM I called again, spoke with the receptionist Mercedez and asked her to check to see if my delivery was still coming because I was told it would be here early morning. She told me it would get here sometime today. She was very rude and told me "well, if you were told this morning that they would be delivering, then they'll deliver" and then hung up on me. I called back at 5:30PM and the answering service told me they were closed, that they would get in touch with the "on-call person" and that he would call me back.
We received a propane gas delivery on 12/8/10. The price of the gas is noted as being $6.2490 per gallon and I was completely taken aback by this $836.11 bill. I called the H John Davis office to speak with a manager concerning this and to find out why I was billed $6.2490 per gallon when my research showed other companies are getting $2.35 to $2.75 per gallon. Debbie told me the manager was out to lunch but would call me back, it is now 3 days later and I have still not received even a call. This is not the first time I have tried to contact this company manager and it is also not the first time I have not received any response.
In Dec, 2009, I received a bill for propane at my home in Lake Ariel. The cost was $5.69 per gallon. I called the company and they blamed "closure of facilities" in the area to high price. I called a competitor and found out that the going rate in the area was $2.76. I called H. John Davis to cancel my service with them. They agreed to take the tanks away but wanted $150 per tank to remove them. I was appalled at that price but they agreed not to charge that as there was gas in the tanks I had already paid for and they would use that as credit against the removal of the tank. That was early in January.
As of 2/27, 2010, the tanks are still there. I am still being billed for the gas even though the tanks have been separated from my house and are still sitting there. Tanks are still sitting in my yard and I am still being billed for the gas with late fees! I am letting anyone know who uses H John Davis that they are overcharging customers and still billing them after the customer has cancelled the service.
I had an oil furnace conversion done, from electric heat, back in 1997. The workmanship was so bad, they were forced to come back, and do it right all over again. Soon, afterward (plumbing), we bought a water conditioning system from them, that to this day, malfunctions periodically, dumping salt in our drinking water. Then in 2005, they replaced my hot water storage tank, and did it well (so I thought). After that, I bought a replacement central air unit from them, but believe to this day, that I paid for duct work that already existed, but they said they would stand by it. Then, they were taken over by a bigger company, who raised oil prices beyond the high price they already had, when compared to others.
We asked them (since we were very long term customers) for a break. They wouldn't budge, so we dropped them as our oil supplier. Five years to the day, the hot water tank that was installed, started leaking. As it turns out, once again, it was poor workmanship. On their receipt for it, they claimed it had a six year warranty, where in reality it's twelve from the manufacturer (Kinetic Energy). Why they lied, I do not know. They conveniently cut it in half. When I called, they told me that since we weren't oil customers anymore, they wouldn't honor any warranties on any of the products they sold us. We are on our own. Even though I was told that they (Davis) would double the warranty on my air conditioning unit, which I signed up for it as part of the deal. Great! That leaves me trying to get warranty work done by someone else, that has no financial interest in making it right. So, after almost $20,000 worth of product, I'm **. Do not deal with them. Their product prices are inflated, as much as their oil prices.
We ended up dealing with a leak that cost us $260 to fix. Their reply, "we don't warranty our plumbing at all". They said maybe your water was the reason. It may need treatment. I said, "you installed the treatment equipment to the tune of $3,000 or so". Unless you want to replumb your house after every five years, go elsewhere. Really, go elsewhere.
