Ferrellgas

The 1st of January 2012 I called Ferrellgas to order a tank and gas for my daughter. An employee took the order. She said they would bring a 250 gal tank on 1/5/12 (Thur.) and fill it on 1/6/12 (Fri.) and someone would need to be there. No problem as my daughter and her child were going to be moving in on the 6th. That evening, there is still no tank or gas.

Mon. morning, I called and talk to Claudia and she said they would have it delivered the tank and gas on the 1/10/12 (Tue.) and I needed to pay in advance ($170.13 this was charged to the card on 1/13/12) which I did on my dad's credit card which he authorized me to do. On the afternoon of the 10th, the driver came to fill the tank which my daughter hadn't received yet, the driver then went and got a tank (120 gal) with gas already in it, left no paperwork, no receipt, and nothing saying how much gas was in there or letting her know how to read it or anything.

On 1/19/12 (Wed), she was down to 24% so I called for more gas. Claudia took the order said I needed to pay in advance ($273.91 again on my dad's card and charged to the card on 1/20/12) and that the gas would be delivered on 1/24/12 (Tue.). No gas delivered. Now I am really angry and I call Claudia on 1/25/12(Wed.) and cancelled the gas. On 1/26/12 (Thur.), I called Claudia and asked them to come for their tank and to return the $273.91 to my dad's card (Claudia said she would) as I will be going to another company.

On 1/26/12, the other company delivered, explained, left paperwork, and receipt of gas. On 2/2/12, money has not been returned to my dad's card. On the morning of 2/3/12, I called Claudia; I had to leave a message to please call me. At 2:57pm, I called Claudia again as she hasn't returned my call and left another message. At 4:22pm, I called again to see when they were going to return the money to my dad's card and to please pick up their tank, Claudia said she would check into it and defiantly call me (2/4/12 Sat.) in the morning and let me know. Today is 2/8/12 Wed. and I haven't heard from Claudia, I call at 10:30am today and had to leave a message again. I am still waiting for her return call. I may have to contact an attorney.

After years of being hypnotized into being green, I decided to junk my old 61% efficient oil burner. I went with a top of the line propane burner. Naturally I went online and started to research propane dealers. Ferrell Gas was the lesser of the evils with the amount of complaints; their price was not too bad either at $2.72 per gallon. My first fill up on a 200 g system was approx. 600 bucks. However, 2 months later my tanks dried up. They came out refilled at $4.04 a gallon; my bill was another 800 bucks! Two weeks later, today, they came out again and added 89 gallons--that's another 375! First of all they are charging more than oil's going rate. This was the reason why I changed to propane in the first place; it has been historically cheaper than oil.

So I get on the phone with Ferrell and I explained to them that my neighbor just paid $2.20 per gallon and that their prices are outrageous. She wanted to lock me in at $3.99 a gallon. I had to laugh because on the last refill they tried to lock me in at $3.72 a gallon. Blackmail, I said! "Obviously, you're not regulated." She said, "Correct, we can charge what we want." Right now I am paying more for propane than I did with a 60-year old oil burner. Right now the average price for propane is $3.34 a gallon. Right now I'm just another ** middle class tax paying citizen who is getting ripped-off. I am looking to pay Ferrell Gas nearly $1000 a month for propane. That will not happen come pick up your ** tanks.

We used Basin Propane for several years without any problems until Ferrellgas came along and bought them out. We are on what they call "Keep us Full status." We called to inform Ferrellgas that our propane tank was below 10% and Thanksgiving was four days away. The customer service rep set us up to be filled by that Wednesday. They didn't show until 7 pm Friday night.

Rolling ahead two months, we run completely out of propane. Keep in mind, Ferrellgas increased our "keep us full" frequency in November. This time, we were told they would be right over to fill it. They promised my husband that the manager would call right back. He has not called! We are done with them. Fired...done...bye bye! I plan to contact the Attorney General and BBB for this state regarding their customer service and the promises they make.

Ferrellgas set the tank and filled it with gas. We paid with a western Union Money order in the amount of $912.25. They cashed the money order and never posted to our account. Now they are going to cut off gas. We have faxed all receipts to Angie ** and Mark **. They keep saying that we have not faxed these to them but we have the records. Their route driver has even looked and taken copies with him and talked to these people and told them it has been paid. You want a rating? Sorry, but it will not go that low.

They are the most inconsiderate people I have ever tried to talk to. I have contacted a lawyer. Anyone out there wanting to join in a class action lawsuit against this company, please e-mail me at **. I would not recommend this company to anyone. They will take your money and everything else they can. Their own employee said they would take you for a ride. I have even had Western Union fax papers to them. We are not getting anywhere with these people. They will not listen to anything you say.

At least, the office personnel tried to be helpful but overall Ferrellgas could care less if you've been out of gas for a week in 27 degree weather and have a 90-year old woman who is freezing, which I mentioned to Ferrell before. Can they not make any exceptions? My bill was paid in full but the *** policy is you get propane within seven days or so. I called a number of times to find out where the gas was but I was told it would be seven days. We couldn't wait any longer. We got another gas company to bring a tank and fill it within 12 hours but poor 90-year old mom isn't feeling well now. Thanks, Ferrellgas!

I stopped service the end of June 2011 and requested the 250-gallon Propane be picked up. In mid September, a lone older gentleman came to load up the tank but because it was 20% full and had to be hoisted up a small hill, he could not handle it. He told me that he would try to get back in 2 weeks with another man and get the tank out for us. Especially since I'd mentioned that my husband needed to build a shed for our number 100 tank to keep it out of the weather! That was the last I heard from anyone until I called in mid November and I was told that someone would be out shortly!

I ordered propane online. They called me back with a total amount due for delivery. As usual they couldn't tell me when delivery would be made and stated 1-7 days. The total amount was prepaid. It has been over two weeks and no delivery. I called their office in Reno, NV on two occasions only to be transferred to a delivery person who never returned my calls. I was hung up on twice by office staff. Finally, I called their office in Nevada City, CA to talk to a Region Manager. He was already gone for the day but was told by a person that really didn't care that Ferrell gas had red-flagged accounts for people in my area on 12/14/11, stating they would no longer be delivering gas and refunds were going to be made. There were no courtesy calls made to the customers. Not once did they say anything about this when I placed my order, when they accepted my payment or during my calls to their office.

They accepted and kept my money but never intended to deliver my gas. This is fraud, a form of retaliation and discrimination. I have never seen such poor, uncaring, unprofessional and out of touch customer service in my life and this has been at every level of service so far. I have held up my side of the Master Agreement with Ferrell Gas but they failed on their part. Their employees have obviously never read their employees' code of ethics or had any customer service training. I was left thinking that I was going to be receiving propane but was literally "left out in the cold." As I am running low, I will have to put out more money right before Christmas to get a delivery and I'm sure at a higher cost.

I had to pay $100 for an emergency refill. I had to call to get Ferrellgas delivered. They said they would refund $100. They take out money online, then want to send a check. When I talked to a local company, they said they will call me. They do not callback. They don't deliver like they should. They don't care. No problem if I did my job like, people can get hurt or worse, as I am a welder.

Ferrellgas will fee you to death. (beware) If your propane tank (leased tank) is leaking, they will charge you a $95.00 fee to come check their own equipment. Anyone thinking about Ferrellgas better go a different route.

Ferrell Gas promises Grandmas cookies and warm toes. They promise reliability and peace of mind. They also promise fresh air. I suspect the fresh air comes from the tank not being filled on time. We called Ferrell Gas on Monday, November 14, 2011. We were told, "No problem, someone will be there by Thursday." Thursday came and went. We waited until Monday, November 21, 2011 to call again to ask when delivery would be and they said before Thanksgiving. Here it is, 7:21 pm Wednesday, November 23, 2011, the day before Thanksgiving.

I had explained to Ferrell that my fianc had recently had open-heart surgery and that if could they please get there as soon as possible. My fianc does not need to be shivering with a cracked sternum. He also can't afford to be sick while in recovery. I was given a non-committal response being told that we would get service Wednesday, before 6 p.m. What's up, Ferrell? You don't want my money? You don't care if my fianc gets sick? I am outraged. You need 5-7 business days. We gave you that. Where's our propane? Forget about cooking a turkey. I don't really care. What I do care about is my fianc and his health. I'll be looking in to getting Suburban Propane now.

This isn't a complaint against this company; it is a complaint against all Propane dealers. I have had several Propane dealers over the last 40 years or so and I read the same complaints filed against all of these - well crooks. Sadly that is the proper term for these dealers, as a whole the billing practices of all of the supply companies is atrocious to say the least. The Propane industry is the least regulated business in this country, and these companies use this fact to their advantage.

My advice to everyone posting here and anyone reading this having had some of the same experiences is to contact your elected government representatives and you State and Federal Attorney Generals. Don't give up the fight. We also need to drive the Propane Lobby out of our government, check to see who has bankrolled your elected officials and chances are that the Propane Lobby has given these people thousands of dollars. We must all fight for an honest market place.

I telephoned Ferrellgas on 9/8/11 to schedule a propane delivery. I was informed that they could no longer deliver the 100 gallons that I normally order. Michelle at Ferrellgas stated that I would have to purchase 125 gallons. I explained that the 100 gallons was delivered in the past because of my fixed income. I receive disability each month. Michelle then stated that this would be the last time they would deliver 100 gallons, and the delivery would be made between 9/9/11 and 9/16/11. I informed Michelle that there was 3% in the tank. I paid the $257.97 with my bank card.

On 9/16/11, at 4:38 pm, I went out to check my tank. No propane had been delivered. I called to find out when I would be receiving the propane I paid for. Michelle stated that I just ordered the propane on 9/8/11 and the date was only 9/9/11. I then questioned Michelle about the date as it was 9/16/11. After Michelle realized the date I called was 9/16/11, she stated she would check on it and give me a call back. I patiently waited until 4:58 pm and I called back. Michelle answered the telephone. Once again, I had to explain the whole situation. Michelle then questioned, "Didn't they call you back?" I was once again placed on hold. I was on hold for seven minutes. The time was after 5 pm. My assumption is that Michelle placed my call on hold purposely and then promptly left work to enjoy her weekend. I finally hung up and called back again only to reach an answering machine. I proceeded to leave a message on their answering machine.

Gas prices are higher than area suppliers, condescending/rude office workers.

Last year, I waited five days for a refill--very cold weather and dangerously low tank. I was guaranteed delivery in five days after asking for a refill that would cost $150 as the driver had left to start deliveries and no one else knew if we were on the route.

Another time, it took four days of waiting for a fill and was told the same: it would cost $150 to guaranty delivery as they had many calls to make during the cold spell. I was told they would change the contract of gas price for us to meet competitors'.

Yesterday, I went in to get a release on our tank to change suppliers. She asked why we were leaving Ferrell gas. I politely told her why. She told me "everyone negotiates their gas price." I told her to put a sign out front so all their customers know this, because we had Ferrell gas for five years and did not know we should be bartering a price. She proceeded to give me a five-minute lecture on how it was good to barter and that she does it with cell phone, satellite TV, etc.

We've been customers of Ferrellgas for six years, and have never been satisfied by their service. We live in a homeowner association that mainly uses this service throughout the community. Today, I was so frustrated with the cavalier attitude that I have always received when I call for a fill. We are a COD customer, and only call when we run out. Now, we have to pay not only the annual tank rental cost (which went up again) worth $59 and the delivery cost of $19.98, but also a check tank fee of $29.99. This is all on top of the ever increasing price of propane (which is at an all-time high for us).

The gentleman on the phone explained to me (in a condescending tone) that I can just avoid the $29.99 fee if we had called before we run out. As I explained to him, we can only prepay and can only afford the gas at the first of the month when we can actually pay for it. I was told, "Well, (as if I didn't know this already) you can apply for credit and set up billing." Which will be denied again because they make more money off of us this way and are guaranteed our payment. Yeah, I know all about their scam. If there were any other propane companies that could give a better rate, I would happily switch. Ferrellgas is the worst company that I have ever dealt with in my life.

This story is a continued story for the past year. My tank is empty (120 gal). Trying to get gas has been very difficult dealing with the Bend, Oregon office. I have been treated very badly and hung up on more than once. Every year I have to call and tell them that the rental fee is wrong on my bill. I asked if they could bring me 50 gallons and they said yes but the price was unbelievably high so I declined to accept this price.

The next time I called, I asked for the price and then asked if I could get the 50 gallons. I was told that was a one time only offer. Over the past week, I received a phone call from Ferrellgas saying they are doing a promotion and would like to offer me a good deal on gas. I called today and talked to Tina and she tells me that gas is now $2.59 a gallon with a $19.98 delivery charge. So I asked her about filling it with 50 gallons. She tells me that with their system, they can only fill it a minimum of 75 gallons. Then I said, well, that is not correct because when I was on the auto service where they come and fill the tank without me having to call and knowing that I use about 50 gallons a year and when they came in the past to fill it. It was never 75 gallons or more.

I got a run around answer and then TINA said, "Can I help you with something?" Then with the nerve, hangs up the phone on me. The service or lack of service is unbelievable to me. I live in a neighborhood of about 100 homes. When they built the homes here, they automatically put in Ferrellgas tanks. I didn't question it but then in the last few months I have been talking to my neighbors and found out that most of them have changed gas companies. Ferrellgas will charge between $3.50 and $6 a gallon. If you don't ask, you get the VERY HIGH price. Rip off! I guess it's time to change gas companies.

I have called three times in 10 days to have my propane tank refilled. I explained that we are senior citizens and my husband and I have rheumatoid arthritis. The temperature outside is 24 degrees. They said that they would not deliver on a snow-covered driveway, so I paid $100 to have my driveway cleared--still, no propane. I called again and was told that I would have to pay Ferrel gas $150 extra before they can come out.

The client representative argued with me about how long the propane will last--even at 5% left in the tank. She informed me that they have several customers who have run out of gas. They will get to it when they can (that they have a shortage of drivers) within seven business days. It has now been 10 days since I called and I still have no propane. I have a prepaid contract with them. They list three addresses on their billing statements: Versailles, MO, Liberty, MO and Chicago, IL.

We signed a contract with them in September and have yet to get our gas filled. It is now January and pretty soon, I won't need it. Every time I talk to them, they tell me 7 to 9 days. My husband had everything ready for them, including the lines. All they had to do was hook up the gas. They charged up $497.00 to do that.

I called them today and they tell me, "Tomorrow." I am so fed up. How is this customer service? I doubt that they will show up tomorrow either. I told them that I am ready for them to get their ** and refund my money. What if we had our electricity go out during this snow storm? Do not go here for gas.

I have the agreement with this company to fill my tank on "will call" only. With my tank still at 60%, they decided to fill it without my authorization--the amount to top off was approximately $189.00. I use this as a second home and the usage would be at a minimum; thus, the "will call" only type of service. They expect payment in 30 days and in 30 days, it is not in my budget to pay this. Again, this is why I arranged the "will call" only method of service. I understand that this is going on with other customers and believe that just because they are one of the only providers of this service in the area, they can do whatever they want whenever they want. I don't have a problem paying this as it was tentatively scheduled to top off in May or June of 2011.

Work order placed early Aug 2010 for residential propane tank removal. It is Oct 4, 2010 and the tank has not been removed. Frank (Gen Mgr), called me today and said, "Why should I try to please you? You have already fired us. We have done nothing wrong. I have no trucks." When I questioned if he was providing service to new customers and new tanks, he couldn't answer. For the past two months, I have heard multiple false promises for pick up and excuses. The bottom line - two plus months for a pick up work order to be processed. Do you consider that to be reasonable? Frank does.

I am without the refund for the residual propane and I am fearful that the truck will leave ruts in my lawn. For weeks after my work order was placed, the lawn was hard and drier. Now with heavy rains and leaves falling, I am very concerned that when a truck eventually does arrive, it will cause significant damage and I will have additional claims against Ferrellgas.

The work order was placed early of Aug. 2010 for a residential propane tank removal. It is Oct 4, 2010 and the tank has not been removed. Frank, the general manager, called me today and said, "Why should I try to please you? You have already fired us. We have done nothing wrong. I have no trucks". When I questioned if he was providing service to new customers and new tanks, he couldn't answer. For the past two months I have heard multiple false promises for pick up and excuses. The bottom line is it takes two plus months for a pick up work order to be processed. Do you consider that to be reasonable? Frank does. I am without the refund for the residual propane and I am fearful that the truck will leave ruts in my lawn. For weeks after my work order was placed, the lawn was hard and drier. Now with heavy rains and leaves falling, I am very concerned that when a truck eventually does arrive, it will cause significant damage and I will have additional claims against Ferrellgas.

I contacted my former home propane supplier, Ferrellgas, about a bill for $75 for picking up their tank! I informed them that nowhere in the contracts I signed was anything stating that there would be such a charge. They stated that it was in the "Master Agreement". I stated that I never received such an agreement. I asked if they have my signature that I received such an agreement. They stated that they don't have customers sign that they received a "Master Agreement". They stated that they would send (after the fact) a "Master Agreement", but the fee would not be removed. I asked for someone else that I could talk to about removing this charge. They said there was no one else I could talk to.

Ferrellgas has agreed to pick up the tank at no charge. Pump out tank was also at no charge and they will refund me at the price I paid for the contents. This is still a good deal for Ferrellgas as they are paying me $1.599 a gallon and who knows what they can resell it at. This sounds like a win/ win for everyone except the next guy who buys my propane, but I guess that is just business. The pick up has taken place and the technician who picked it up was very pleasant to deal with. I have been assured I will receive my payment in a very timely manner.

I hope this is true. I am sad it had to end like this when it could had been so easy to resolve at the local level by just offering me a price that was at least competitive with the rest of the suppliers in the area. No economic consequence for me, but my concern is with the thousands of other customers who do not complain about some of Ferrellgas' practices. There are thousands of senior citizens out there who have a hard time just keeping food on the table let alone pay for propane. When their propane provider takes advantage of them it just makes things rougher for them.

Ever year, I have to argue with Ferrellgas about the price of their product. In the past, we have been able to come to a deal but it is like pulling teeth. Well this year, we could just not make a deal so I switched providers. The new provider is sixty cents a gallon cheaper and they have a much more customer friendly attitude. Well, here is the problem. I would like Ferrellgas to come and pick up their 31-year old tank that is 60% full. I was told they will buy back the fuel at last year's price, but I have to pay one $180.00 "pump out" charge. Yeah, right. Well let's look at it like this. They charge me $180.00 to pump out fuel that they are paying $1.599 for, put it back into inventory and turn around and resell it for $2.599. Let's see, 60% of a 500 gallon tank is 300 gallons. They make a buck a gallon plus the $180.00 I paid, sounds like a pretty good profit to me.

With the understanding that prices have gone up in the past for petroleum products, the increase for propane has been very much out of line, considering that the commodities exchange price has remained under $1 per gallon. I am being billed in excess of $4 per gallon and I doubt that I'm alone. Some years back, BP had cornered the market on propane and doubled the price.

The SEC or whichever department was the overseer of the exchange, fined BP the amount of of the illicit profits plus another fine but the price to the customer has never dropped back and continues to rise. I don't know if this is in your venue, but I filed a complaint with the Texas AG office and was informed, after the second letter, that they were not interested in individual's problems. I don't consider this to be a problem unique to myself but for every user of propane who is being overcharged, based on the wholesale price.

I have not spoken to this person, however I did receive a letter from her threatning to send my account to collections for ingnoring it. I have been trying for several months to resolve the problem. When I have been lucky enough to actually speak to a person, everything I have been told or promised seems to magically disappear from their records. The are trying to charge me $847.96, which I will never pay. The lied about the cost of the fuel, when I found out how much I was charged, I located another company, got a new propane tank and fuel. I told Ferrellgas they could pick up thier tank with the gas in it, we did not use any of it. It took 3 months to finally get them to pick it up.

Then they charged me for the gas anyway along with a pick up fee of $110.00. I have been told so many lies it is rediculous that they are allowed to remain in business. They claimed that the gas is no good anymore? The have to charge to pump it back out? $102.00 per hour, shouldn't it take 10 minutes?? And most likely they delivered the tank to some other unsuspecting victim with the same gas in it and charged them as much or more than they are claiming I owe them. We'll as far as I am concerned I will go to my grave owing them this bogus bill, because it will never be paid.

In addition to an annual rental charge for tanks, Ferrellgas has charged me a low-usage fee (equal to 40% of a tank fill), for not filling the tank for a year. This is a charge for which no goods or services are being exchanged, and therefore should be illegal. They will not waive the charge, unless the tank is filled, even though a fill is not needed. I had to pay a low-usage fee of $49.

Since I have to re-explain, I'm keeping it short: above Ferrellgas overcharged elders on fixed income in the Meadview Area. Need corrections made before paying my bill and wanted them informed of charging $3.99 a gal when the going rate is $3.19. I've had corrections needed every time delivery is made. Who knows how long if I hadn't stepped in to make complaint? I'm going elsewhere to do business but I wanted to shame them for their misconduct.

On 3/2/10, Ferrellgas came to deliver 200 gallons of propane. My 500 gallon tank was down to 1%. I heard the truck came and went out afterwards to check the amount in the tank. It should have been 41% - it was less than 40%, more like 36% or less. I think I was shorted at least 20 gallons. On 3/3, at 9pm, I re-lit my pilot lights for the hot water heater and water boiler. From 3/3 to 3/5 at 9am, I checked the propane level again and it was at 35%. According to Ferrellgas, they had put 200 gallons in my tank. I must have used 30 gallons of propane (6% of 500) to run my pilots for 36 hours!

Then, I found my bill on the front patio and I was absolutely shocked to see that the propane was $3.59/gallon. Taxes and fees brought the charges to $4.00 per gallon. I called three other propane companies that serve my area to inquire as to the cost of propane:

Ferrellgas charges $3.60/Gallon

I called the local office on Cerrillos road and asked to speak to the manager. I was told that there was no manager available and the very polite young man who answered the phone tried to help me. He said their records showed that 200 gallons were delivered on 3/2 and that the tank was at 41% after delivery. When I explained that discrepancy, he said that he would call the driver and then call me back. When I complained about the price and gave him the comparable charges from other companies, he said that he could adjust my bill and change it to $2.69/Gallon.

I am going to file a complaint with the National Office for Ferrellgas and the State Regulatory Board, and then change companies as soon as I use up my 180 (or less) gallons. If you use Ferrellgas, double check your records against theirs and question their pricing strategy!

Price quoted was $2.65 per gal and price when I received my bill is $3.049 per gal @ 210.2 gal, this is an overcharge of $84 dollars. I contacted that office and Jane told me that she has no control over what price the computer generates and shows a note on the account that Patty did speak to me, and said she would transfer my call to Patty and to leave a message and she would get back to me. I'm still waiting.

I live in Bismarck ND. Right now the temperature is almost 0 at night. My wife and 19-month-old daughter and 5-month-old son are at home alone while I am at work. I work for 28 days at a time out of state. Any way Shelly emailed me on Saturday, February 6th 2010 telling me they ran out of propane in the middle of the night and the house was down to 45 degrees. She called Ferrell Gas to come fill our tank since that is who we have been using. When we bought the house on 2008 I contracted gas with them for a year.

The last time they filled our tank in November sometime was the last of the contracted gas I had with them. After they filled the tank they sent us a bill. As soon we received the bill we mailed them a check to pay it off. As the previous 2 times. So now since gas is up to almost 3 dollars a gallon, they want to be paid upfront. Here is the crappy part, since we ran out, they want to charge $150.00 extra for a service that is not needed on top of the emergency call out. They told my wife that they needed nearly $1200.00 to come out and fill our tank upfront and they would not send us a bill.

So Shelly emailed me this news. Now I am on shift and highly frustrated. I had someone relieve me so that I could go inside and call Ferrell myself. All they had to say was they are sorry but they couldn't come out. Now my wife had it already set up for them to come on Monday and I told her to cancel it until I returned home on the 26th of February. We have electric base heaters and they should keep the house livable until then.

She called first thing Monday morning, the 8th, to cancel. They then proceeded to tell my wife that they are not responsible for making sure we don't run out which they aren't, but I would like running a business in a small community it might be a common courtesy. Anyway to make things short, the gal at the desk hung up on my wife twice and wouldn't transfer the call to her boss. So this is what I have to say about that. Ferrell you better get ready for a cold winter at your house. I know enough people that do business with you and will no longer be doing business with you. Your expensive gas will just sit there.

I have been an excellent FerrellGas customer for over eight years, however, I cannot get on keepfill status. I ran out of LP on Monday Jan 25, 2010 and called them around 9:00AM. My account had a $500.00 credit. I did not want to pay the $150.00 fee for 24 hour delivery because I felt they could deliver in a timely manner (one to two days). I called Tuesday morning to find out if I had been scheduled for deliver and was told I was scheduled for Wednesday delivery. It was 41 degrees in my living room.

It is Thursday afternoon and still no delivery. Outside temps are expected to drop in the next few days. I called again Thursday 1:00PM and requested to talk with a manager. I could not talk with anyone but the receptionist and after our lengthy discussion about no fuel, was told she did not want to "interrupt his busy day" with my concerns. She did not want to give him my name and number and told me so. She told me I had not yet been scheduled and that it could be anytime from two to seven days before I would be scheduled. She did not see that any problems existed. She assured me that they have to deal with five to ten empty tanks every day. Absolutely uncaring and cold-hearted. It is 8 degrees out and the wind is blowing. I don't know if my electric heaters can keep up enough to keep my water pipes from freezing.

Basically, it's the same non-caring attitude and a complete know-it-all. I quit using Ferrellgas several years ago because of their high prices. They prided themselves on being the price leader and they were more expensive than any of the competition. Propane as a commodity is the same from all companies. The only difference is the price and their service. In the past, this has been the problem as they had the highest prices and had poor service.

Over the last 20 years, Ferrellgas has gone through change after change. You cannot find a corporation that has such a turnover in high level and mid-level management. It all depends on who has the greatest ideas and can flatter Mr. Ferrell.

After their latest venture into regional offices and limited local offices, they found that there was a mass exit by their customer base and the local competition was taking a greater share. So this past year, I was contacted concerning a guaranteed price for any number of gallons you could use. I heard through local help that Ferrellgas had changed and were pursuing their old as well as new customers. Dumb me thought maybe they had finally gotten smart and understood what the public wanted. Now, I find out that while I have a guaranteed price, I can't get delivery. Management still cannot plan for the winters and people are running out of gas, pipes busting and they don't really give a damn and are extremely rude.

My advice to anyone wanting to do business with Ferrellgas is do it at your own peril as you can never trust or depend on them to keep their word. I am having to contact a competitor who will charge me a higher price but will deliver the gas. Being on a fixed income impacts me greater than ever before.

We have a vacation home on Camano Island that uses propane gas for heat, range and water. In the past we used Ferrell Gas Company to refill our tanks once a year. We became suspicious that they were overcharging us because we only use the place a total of about 40 days per year, most of them in the summer months when the furnace is not used. When we leave the place, we turn the furnace to 52 and turn the water tank on vacation mode. The yearly bills that they sent us were just under $1,000.

This seemed extremely high so we contacted another company (Northwest Propane) to begin service in November. They charge about the same rate per gallon. The tank has not been serviced for a year as usual. The bill the just sent us was for $174.00, nearly an 800 dollar difference. I definitely think something is very wrong her. NW Propane seems much more realistic in their pricing (gallons used) for the amount of time we spend there. I believe that Ferrell Gas was misleading us on the amount of propane we used in a year and we didn't have any way to verify it.

We have been paying 4.09 for each gallon of natural gas up until I made a simple phone call to Jupiter Ferrelgas co. in Jupiter and originally spoke to Kita who referred me to Kim who referred me to Pat on 3/12/09 and Pat lowered our rate to $3.59 per gal.

I told Pat I am livid having paid $4.09 all this time and felt she could do better, I also told her I am prepared to call news channel 5 because this appeared to me to be considered price gauging having paid this much up until I made a phone call to complain. Well, than Pat says I should talk to Debbie the Manager at their Stuart office and that she can better assist me....

So I speak with Debbie on on 3/18/09 and she gives me $193.14 credit which mind you is how much we were paying approx. every two months.. Along with the credit she also lowered my rate to $2.80 per gallon..... Hmmm!! I have a problem with this.. It gets better, the driver (E. J. ) of Ferrellgas just came out this morning to fill our tank and my husband asked him "how much are you charging us per gallon, he says he does not know. Than he says oh, it will be $3.17 per gallon. We get his statement and it states $3.79 per gallon. What is going on here?? Of course we made him call his office to have this adjusted right away to what Debbie stated which is $2.80 per gallon.

Come on people, lets do something about this, now I am very eager to see what others have been paying for natural gas. I'm sure we are not the only ones being ripped off.

Bad things happen to decent people.

The account was in both my wife's name and mine.
When we lost our home,and everything
else.We had to go start over after 27 years.
My wife filled bankruptcy,she having to claim all debts.
The propane company was listed.
The debt was discharged in her bankruptcy.
The company had added intrest and late fee's after the bill went into the
bankruptcy.
Which according to my bankruptcy attorney they couldn't do.
My wife called the gas company ,sent them a copy of the court documentation
and her attorney's name and phone no#.
They finally stopped harassing us,till the other day.
They now have dropped my wife's name
off that discharged debt.
And sent the bill of $86.26 for late fee's and intrest to a collection

co in Ohio.

I've written them the facts but you know how that goes.
They will just sell the debt to another collector and we will start all over.

I need to find out how they can manipulate the law? And try to get away with this?

report that i have never lived at or even had a mailing address at. i know the places. one address is my daughters and the other two are or were people i knew lived their. i think this is brining down my credit score as i was just refused credit.fe

I have been a customer of Ferrellgas for about 10 years. I recently received a bill for "tank rent" in the amount of $52.00. I called my local office and told them that I have NEVER paid tank rent and that EVERY year I have to call about receiving this bill. I was told last year by someone in the Franklin office (which is no longer around!!! or course) that she was putting a note in the computer that I would NEVER have to pay tank rent again.

Well of course, now I got this bill - AGAIN! I called to complain at the newest local office and I was told that a letter was sent to me (who knows when)stating that everyone had to pay tank rent. I NEVER RECEIVED ANY SUCH LETTER!!! I ended up calling the main New Jersey office stated above in Three Bridges.

Well, fine. I told them that they need to come and pick up their tank since they did not want to make me a happy customer and waive the fee. They told me that they would, but there is an $85.00 pick up charge !!!!!!! Are you kidding me!!!!!! It is their tank - and they want to charge me $85.00 for picking it up???? After I "stewed" about it overnight, I decided the heck with it, pay the $85.00 and get rid of them. Fine- I called them and told them to pick it up and they would have to reimburse me for all the gas still in it. She said they would pay me 75 cents a gallon. ARE YOU KIDDING ME??? I PAID $5.329 PER GALLON FOR THE LAST DELIVERY!!!!

There is no justification for them to pay me 75 cents per gallon when they take it back!!!! I am tired of everyone stealing my money right out of my pocket.