EZ Pass

Why does EZ-Pass make believe that they don't receive your completed dispute form to their fake toll violations? You send it to them in the mail, they send out another notice, you send it again, they still say you didn't send it in.

The only way is to waste more money and time and send it certified to prevent them from lying an scamming you out of your money. Just like the state does in every way way imaginable...scam us out of our hard earned money with nonsense like this. To hell with them all.

I have been in business for 34 years. We review our calls daily to ensure a high quality experience for our customers. The includes the ability to speak English clearly enough for a mutual understanding of the subject. It also includes cheerfulness and staying upbeat. We actually trained by smiling when we talk on the phone.

These concepts must be completely unimportant and ignored by the folks at EZ Pass NV. I guess government does not worry about such matters. 1 vote for EZ Pass. 0 for customer service.

I was charged $90.25 on 1/9/12 and $60.00 on 8/19/11 by NJ EZ Pass. The customer service said I did use my discount plan meaning I did not go over any Staten Island bridges so I was charged. I'm an electrician working at night in different schools in NYC. I got billed for about $400.00 in tolls a month. Last month, I was billed $800.00. Great, the prices went up. I scrolled my account and saw the extra charges. How many complaints have to be filed before anybody cares? I guess EZ Pass is protected by someone high up on the food chain, no one cares about the crumbs.

First, I started getting overcharged by EZ Pass from $50 to $149. The customer service rep says, "Oh, didn't you read your contract?" I said, "Do you read your contracts?" Anyways, I wasted an hour on the phone with a lot of aggravation and got them to refund me $30. After two weeks, I don't see the money in my account so I called back. Very rudely, I was told it has been refunded. I checked back with the bank and it was not. So I called back and after hours of going back and forth and giving me wrong numbers for banks that do not exist, I got someone polite and helpful and was told to call back by Wednesday, the 8th of Feb. Let's see. Then I go on my EZ Pass account and see that they have charged me $10 for some tag fee and $36 for account service charge. The statement does not make any sense.

Why does the government allow such thievery and incompetence? Why can't they perfect the billing system and bring it on? If they have these charges, they should be underlined and in bold on the contract. Everyone at my work has stopped using EZ Pass because of this and advise me to do it too. Is this a third world country that we can't get a small thing under control, or is it a third world country situation of corruption? Please help. Do something.

I got on this site before signing up for EZ Pass, figuring I would check things out before just logging in. After reading the experiences set forth here, I have decided that not only will I not be getting an EZ Pass, but it is about time for a lot of people to view this for what it really is - a systematic corporate shakedown of private citizens . I bet if a widespread protest against these abusive policies and practices began, it might get much more attention than mere complaints to faceless functionaries. What would happen, for example, if every single person using the toll road decided against using the EZ Pass lanes and instead, insisted on getting a written receipt for each and every time they went through a toll booth, because they did not want to be the recipient of a false claim by EZ Pass ? What if each and every EZ Pass lane was used, one car at a time, with the driver taking a cell phone picture of their car lawfully using the EZ Pass lane ? I would bet that in less than a week of massive traffic jams on the toll roads, EZ Pass administrators might reconsider their policies and procedures. By the way, I also posted this site on FaceBook, and you should too, or whatever other social network you might use. Get it viral. Get it noticed. Get some action.

On Sunday, January 15th, 2012, at approximately 6:30 AM, The toll booth (cash lane), at the mouth of the George Washington Bridge NYC bound was unmanned. There is no possible turn around and there were no signs indicating a detour to another open cash lane entrance. The instructions are to pass through and a bill for the toll will be sent.

The toll is $12.00. I anticipated the bill for $12.00. I just received the bill but in addition, they tacked on a $50.00 fine. My son who works in the film industry and has early morning call times has also experienced this unwarranted usurious fines There must be oversight of EZ Pass this is not fair nor just, nor honest. Something needs to be done about this. I am certain that I am not the only one who has been harmed in this way by EZ Pass.

So I started using EZ pass January 10, 2010. Until that time, my sister was handling everything. I looked at the credit card statement which is on file that the total I've been charged is $780 for the past two years. This is totally outrageous since the furthest I go is to Newark airport which is $2.65 one way and $4.30. The total they've charged me is $780 for the past two years which is absolutely ridiculous which means that they're saying that I have been to the airport 181 times in the past two years. Most I've been there is maybe 10 times, one way. So 20 times return which amounts to $86 a years and approximately $200 for the past two years. I am demanding to see all the charges. Definitely not worth keeping EZ pass. They are a bunch of crooks and run massive scams.

With the bridge tolls going up, it seems that EZ Pass is really desperate for money, so they dream up excuses to charge you money with blunders in their faulty EZ Pass system. First of all, if you are not using EZ Pass right now, cancel your account, because if you don't, they charge you $1 every single month for not using it! I cancelled a credit card and did not think anything of it that EZ Pass would continue to charge me $1 every month for not using it, so even when you do not use EZ Pass, they still try to make money from you.

Sixteen months later, I got a letter stating that my account was in collections because I owed them $16.00. I called EZ Pass and the rep told me that I "only" owed $16 and could pay it on the website. But when I went to the website, it said I owed $45.00, so right away, EZ Pass' customer service has a system that does not work with their online billing system. The website would not let me change it to $16. I called them back and they told me that I was being charged a $25 revocation fee. Okay, do the math. $41, right? Where is that extra $4 coming from?

To make matters worse, I received the same bill for $45 from their collections agency and was told in the letter that if I mail back the tag, I would get money back. Well, it has been seven weeks and no money back for the tag and when we called EZ Pass to ask where my refund for the tag was, they said, "It is up to the powers that be to decide if you get a refund," but the collection agency said I would. To add insult to injury, EZ Pass says that the collections agency has reported that I never paid the $45 and I did.

Is EZ Pass really creating fees to generate more revenue from innocent consumers or does their online billing system really have bugs where no handshaking is done? Again, if you have EZ Pass and are not using it, please cancel your account or they will continue to charge you.

I always pay cash for my travel and do not have an E-ZPass. When I went to the lane marked above as a cash lane (which also accepts E-ZPass) on the morning of November 11, 20 11, the booth was unmanned and the sign that normally indicated amount paid said, "Proceed, no toll." After waiting for a very extended time I proceeded per the sign. I have now been twice rejected for my appeals and have no way to prove the above. I have been hit with the $50 admin fee. I don't see any reasonable way to prove that the operator of the signage mismarked it, or abandoned, or correctly marked it as a proceed anyway lane.

I got my statement they had been charging my husband $6.50 a day to cross the Delaware water gap . I called and spoke to Katrina, who advised I had to send to the manager on 11/8/11. Nothing came and I called again on 12/5/11 and spoke to David, who said Katrina had others with same problems as well and still working it. I called on 1/11/12 and spoke to Tabitha who said Kelly is off today. I can email her to pull information from the commission.

This has been ongoing for months and they charged $6.50 every day my husband went across to work, lots of my money tied up here. Who can help with all these EZPass problems. There has to be someone looking out for the customer! I want my money back.

NY EZ Pass is unethical in the way they handle their violations/penalty system. They fail to take responsibility for their own company errors. And they practice unethical and aggressive tactics in profiting from penalty fees that are not always legitimately charged to their consumers. NY EZ Pass placed a suspension on my account without prior notice, resulting in a "call service center" message display on the LCD screen when I passed the toll for several consecutive days. I called NY EZ Pass customer service on multiple occasions to inquire about the messages. I was assured each time that my account was in good standing and that I could keep using my account.

I continued using my EZ Pass every day as advised for nearly 2 weeks, not knowing that my account was suspended at the time and that I was incurring a $50 violation/administrative fee for each toll passage! When I realized the "call service center" messages weren't going away, I called EZ Pass customer service several times again. I was assured my account was in good standing. But I was finally advised for the 1st time at or around the 6th or 7th call to them that my account was suspended since 2 weeks prior, and that I've earned about $500 in violations/administrative fees which could only be disputed in writing.

Since then, I've sent multiple letters via certified USPS mail to the EZ Pass Violations Department, and followed up by calling customer service for a status on my violations. Each time I called, I was either told that my appeal was still pending, that my correspondence was not on file, and/or to check back in a few more weeks. I eventually asked to speak with a supervisor, who kindly ensured that my inquiries were acknowledged by the appropriate parties, and who eventually forwarded my inquiry to NY Port Authority (the final decision-makers). And the supervisor has recently advised me that Port Authority still wishes to refuse to waive the full amount of my violations, even though it is clear that they have been incurred through no fault of my own.

I've since agreed to pay and have paid all unpaid tolls that resulted from this incident. But I refuse to pay the $500 plus that has been accumulated in administrative/penalty fees, which were unrightfully imposed on me due to the company's error and improper advice. This is not the first time that I've witnessed this kind of practice on the part of NY EZ Pass. And I am led to believe from my experience that the company seeks to profit from all fees imposed on their consumers regardless of fault, and at the expense of our consumer rights. I am now at a crossroads in deciding whether I should pay the fines to spare myself further aggravation and loss of valuable time, or to invest the same amount of money they're billing me into an attorney. At this point, I think it would be a better investment to hire an attorney to remind and defend my consumer right rather than to make this crooked company any richer off my dime!

I have been paying the Tolls by Cash Lane, instead of using My EZ-Pass unnecessarily. Yet I received 5 toll violations stating I'm still registering and am continuously running the toll plaza. Who would purposely run tolls twice a day knowing you're on a camera! After disputing these charges with at least three different people, they were not able to waive the administrative fees due to the fact that all of the sudden my payment got lost in the mail (even though I have the proof of my payment) after I have informed them several times.

I wanted conformation that my payments would keep my account open and in good standing. As of Today 1/6/2012, I am in collection and still am responsible for the supposed running of 5 violations. I'm sorry there's nothing we can do, is all the response I got. So I'm screwed and will have to pay for tolls which I never ran. Thank you NJ EZ-Pass for being such a great help to your customers. Rip Offs! Never again!

Because my travel was consistently up for 90 days EZ Pass raised my replenishment fee from $35 to $110 without any warning. They asked me to refer to their terms and conditions. To show they have granted themselves this right to do this. Drivers should not be responsible for paying more upfront as their travel fluctuates. EZ Pass is trying to avoid multiple service fees for credit card transactions by passing the weight on to customers via higher transactions.

The EZ Pass department is a ripoff. I didn't know that others were having the same problems as I am having with them. They put a hold on my account the day before Christmas. I had access to no money for the holiday which left me with issues. I went down to the office in Staten Island. I was told five accounts were opened by me. I am only one person; why would I need five accounts?

They took my money and said that I would receive within one week. When I didn't receive it, I called back in, and they told me that I would receive it within 7-10 business days. I called back in, looking for my money, and they told me it would take up 30 days. It took them no time to take my money, but it will take them 30 days to give it back to me. They are crooks. I do not want EZ Pass anymore. It sucks

I travel the same length of the turnpike everyday for work. I use the ticket lane because I do not have E-ZPass. I get off at Exit 15X and I go through a lane where I pay a toll collector. I received four violations that say that I did not pay the toll on four separate mornings. I called and disputed this with E-ZPass and they said that there are no toll collectors on the road that I travel and that I ran the E-ZPass lane. I am in the process of disputing with the turnpike authority in regards getting this resolved.

I received a violation from EZ Pass that stated I ran a toll at the Secaucus Exit (15X). I travel the turnpike everyday and always pay cash. I get a ticket when I get on and pay cash and hand the ticket to the toll collector when I get off. I think I would remember getting off the turnpike and not paying someone.

I called EZ Pass to dispute the violation and spoke to a person. She said I could pay the $2.60 toll now over the phone and she would waive the administrative fee, or I could dispute the violation. Either way, I would have to pay the $2.60 toll. Even if they found in my favor, I would still have to pay the $2.60. Also, I pay $3.90 each way. I don't know how they came up with $2.60.

I went through a toll booth around 11:30 on a weeknight. There was a sign posted that the booth was out of service and I would be sent a bill in the mail for the toll. When I received the bill for a $2 toll, there was a $3 service charge added to it. I sent in a $2 check for the toll and disputed the claim. I was told that the booth is an electronic payment lane and that I still have to pay the $3. I don't recall seeing an electronic payment option, but I have to wonder why there was a sign saying I would receive a bill in the mail, if that option was available. I'm being penalized 150% for following the instructions on the sign. This seems like a ploy for EZ Pass to collect more money. Also, if they aren't going to man the booth or provide a payment option, I question whether I even should've had to pay the toll at all. Isn't it their responsibility to run the booths?

Donna from Drexel Hill, you must be really naive. When the sham of a corporation EZ Pass imposes a 53% hike in cash tolls which are not affected by EZ Pass users, then you need to blame them not the poor citizens who have to be subject to such fascist conditions. I can never get an EZ Pass again even though there are tolls which are EZ Pass only. This is travel discrimination and a communistic approach by EZ Pass NJ.

Hey, Donna from Drexel Hill, PA, I read your post. You were wondering why there wasn't a "cashier" (aka toll collector) there to help you. The toll collector, or cashier as you put it, probably lost his job, due to people like you getting EZ Pass. You get what what you deserve.

I updated my credit card information last year and when my balance ran low, they never debited my card nor contacted me to tell me it was low. Now, they are charging me for running two tolls and two $50 violations.

I have 2 EZ Passes in my household. One on my car, and one on my wife's car. For the last 4 years, EZ Pass had my wife's car under PASI 'Commuter Plan' which was supposed to reduce our overall costs for going over Staten Island's four bridges. What they failed to mention is that if you do not cross a bridge 20 times every 35 days, there is an automatic $120 charge. My wife's car usually crosses a bridge only 4 to 5 times every 35 days on average.

I called at the end of October to complain about this issue once I read my statements. I was told I would receive a refund within a few weeks. I called back on November 9, 2011 to ask when I would be receiving the refund and for how much. I was told the refund would be $278 and it could take up to 20-21 business days from the time of complaint. In addition to this issue, my car's tag had an a an auto replenishment of $30.

E-Z Pass automatically changed this auto replenishment to $100 without my consent. The first payment was made on November 4, 2011, the next payment was taken out on November 25, 2011. I called to see how this was possible because I do not regularly go over any bridges. I was told I had used $100 worth of charges but they could not go over the charges with me. I'd have to wait for my statement.

I was sent a notice of toll violation for a car that I sold three weeks before the date of violation. The Port Authority insists the license plate is still registered to me. Not. The fine is $12 PLUS a $50 fee. They have made me liable even after I've signed, under penalty of perjury, a statement of non-ownership. I am now having to spend at least two hours of uncompensated time to get them off my back.

I am not an E-ZPass customer. I am being charged a $25.00 Administration Fee for an unpaid toll, which I have since remitted. The toll was not paid because the booth was unmanned (NJ Trnpk Exit 4). It is the second time that this has occurred this year. E-ZPass says that they only issue one "courtesy dismissal" within a 12 month period. When I called to dispute it, I was told that is was simply agency policy. Am I going to have to continue to pay fees for conditions over which I have no control over?

After coming home from a trip across the country, I received a notice of toll violation, which obviously I did pay. Otherwise, I wouldn't be writing this. I have a complete financial record of the trip, all expenses - gas, tolls, and hotels. There would be no reason for me to not want to pay the toll. All of my expenses were reimbursed. EZ Pay is a for profit business. How can they have so much power, as to take away our rights to defend ourselves? They should not be omnipotent!

I got violations in 2009. $25.00 for my credit card did not go through due to I got a new card and it has different expiration date. I paid by money order in 2009. Still, it's sitting in my account (due balance of $25.00). I tried calling the customer service and I am not able to talk to a person who can help. I need help.

I logged into my account yesterday to update my credit card for my EZPass and for the first time, I noticed that the license plate they had for my car was wrong and was also clearly fake, as it was something like 12345B. It's not the exact number but it was something very close.

I called them to give them my correct license plate number and then found out that I owed money for toll violations from back in 2008, which they apparently only sent one notice out for which I never got. Had my correct license plate been registered with my account, the tolls would have simply been taken from my account.

I paid the tolls due, along with the extra ridiculous fees that they charged, and then realized that I shouldn't have to pay unless they could explain to me how they got that weird license plate affiliated with my account. So, I called back and basically got nowhere. The guy was rude and refused to let me speak with a supervisor. He told me that there was nothing else they could do for me and if I wanted more information on the vehicle affiliated with 12345B, I'd have to talk to the MVA. I told him what I wanted was to know how they got that license plate for me as I've never had any other one except for my current one. He was unable to tell me, except to say that it never went through any tolls. I told him that, of course, it didn't because it's clearly a fake number.

I recently left my EZPass at home early last week and haven't gotten the notice of fines due yet, but I am sure that I'm going to get it and the fines are going to be hefty, all because they had the wrong license plate on file for me and they cannot tell me where they got that information from. They can't even say for sure that I was half asleep one day and added it to my account online; they just have no information on it and no explanation for it. I asked to speak with a supervisor, three times, but I was refused.

EZ Pass charged my account a one-time fee of $135.00, without my permission. Secondly, we had a transmitter fail during my husband's trips through the tri-state. PA and DE, so easy to deal with. The issue was cleared up in one day. New Jersey: I spent over $150.00 in postage, calls and excessive charges to my account and they still have not resolved. They had the nerve to send me to collections, of which they received a certified letter from me stating they cashed my check. There is fraud in NJ and people want Chris Christie to run for President. May God help us all. Their state is the most ineffective state in this area.

On I-90 in Boston, there is a tollgate avoidance u-turn off-ramp that veers very close to the actual tollgate. It's so close that if you have a toll-pass transceiver, a toll is registered! This means that if you have credits, you'll get charged, and if you don't, you'll get a ticket! I've already contacted the mass pike office, and they rescinded the ticket, so that's a good thing. However, they need to get it fixed. I'm hoping that others that were hurt by this scam will find this helpful. The u-turn in question is the hairpin off-ramp just South of the gate.

I prepaid my E-ZPass as it would automatically charge my account when I traveled. The keypunch operator placed $25 in my account when I had given them $35. I went to NYC and the toll collector at George Washington Bridge confiscated the E-ZPass before I could go through.

I've been a NYS E-Z Pass customer since it's inception. In April 2011, my American Express card was lost. I called American Express to cancel the old card and issue a new one. The replenishment of my E-Z Pass accounts were tied to the old American Express account that was canceled.

In June 2011, I received multiple violation notices from E-Z Pass for May 2011, due to my E-Z passes having an insufficient balances. I then contacted E-Z Pass to: 1) provide my new cc# and 2) to dispute the violation charges. I was told to submit the violation dispute in writing, which I did on two separate occasions.

Both disputes were returned with the same notation: "Insufficient Account Balance. " Did they even read the dispute?

I was issued a summons for an unpaid ezpass toll in Delaware. This would be impossible as I have ezpass in my car and there is direct withdrawal for my account. I sent in an appeal and they sent it back with "not enough information sent" (they need a statement showing good standing). The appeal had to be back a week later or they would fine me again.

I wasn't able to get my account information online so I had to call NJ ezpass (the state I live in) to send it to me. They would not fax it but only snail mail it. It's a week later and I still haven't received it. I am now sending in the money so I don't have to deal with this anymore. I can see from the other letters that the government is just trying to find another way to take our money.

Two alleged toll violations resulted in months and hours of headache, despite 3 witnesses seeing "ok paid" confirmations going through these tolls. NJ EZ Pass now says that there is a flaw in the system. They said that "ok paid" does not mean exactly that. It lets car pass through in order to avoid holding up traffic. We have had NY EZ Pass for the past several years. We were confused after receiving notices saying that there were toll violations. We called EZ Pass. They told us our account was current. We considered the notices were in error, yet we continued to get notices. We called NJ and NY. Neither one of them could figure out what was going on. It was only in July 2011 that we realized that NY and NJ were separate companies that do not communicate with each other.

We refused to pay $50 in administrative fees on a $1.75 toll. We have complied as best we could, under the veil of confusion that these companies create to cheat hard working drivers of money beyond the ridiculous tolls. I have a recording of today's conversation which was full of rude and eye opening comments. I'm glad but also shocked to find out that NJ EZ Pass lulls drivers to believe that their toll was paid, only to hit them with ridiculous administrative fees. They give drivers the burden of proof to research their accounts at their own peril.

NJ EZ Pass knew that we had disputed the charges and we were in active discussion/discovery of what was going on. Despite this, they sent this to collections. And now they say that even though they know that we have a NY EZ Pass, it's now too late. We either pay up the admin fees or suffer collections. I will be taking them to small claims court. I will blog about the entire experience. I will provide a recording of their supervisor telling me that "ok paid" really means move along and we'll get you later with admin fees before you realize what's going on. It's a scam. I bet they make millions on this scam. Everyone needs to know this.

On my most recent EZ Pass monthly statement dated 05/08/11/-07/07/11 (account number **), I noticed two excessive charges. One is in the amount of $24.00 (transaction date 06/04/11 at 19.39 hours) and the second is on 07/04/11 in the amount of $25.00 at 21.16 hours. Both charges were from the Delaware Memorial Bridge toll plaza. My EZ Pass plan is basic/class 02. These charges were for a class 6 and a class 5 vehicle.

I contacted NJ EZ Pass on or about July 13, 2011. This was after I received a notice from the bank that EZ Pass accounting had deducted two $25.00 charges from my bank account, overdrawing the account and causing me to incur a $35.00 bank overdraft fee. I was told they would investigate and get back to me. While I have been in contact with several times, this mess remained unresolved to date. I was told last week on 08/08/11 that one credit had been issued back into my account and one was still under investigation. The credit was not issued to my account as of 08/14/11.

I have been an EZ Pass customer since 2000. I have never been any pay class but 02. I never had a trailer on my vehicle and never driven a tractor trailer. It appears to me this company refuses to resolve issues in a timely manner under the guise of workload volume. They are however quite adept at replenishing monetary accounts in a swift and unquestioned manner. (Hours vs Weeks) There is no easy way on their web site to complain directly to them. And the phone system also offers no department for conflict resolution.

I was sent a violations notice, claiming that I ran through a cash/E-ZPass lane without paying my 50cents. I had paid. The machine was broken. The car in front of me had this happen. It happened to my car. It happened to the car behind me (people we were travelling with, so that makes 4 eye-witnesses total). So, anyone should have realized that the machine was broken when they saw all the extra unaccounted for coins combined with the huge run of "unpaid" cars. Still, they are trying to make a bundle by fining us all $25 plus 50 cents.

The plaza was 142 lane 4 on 7/15 at 5p.m., roughly. I'm hoping that by posting this, others who used the lane that same day might find each other. I know it's a long shot, but I don't know how else to complain about this. I will be calling them in the morning, but it's not right to randomly send out violations when it's obvious that the machine was broken. It's also unfair that these are unmanned toll booths, so you can't even wait for a cashier from another booth to help you or any such easy solution one might consider.

I am an E-ZPass customer. I received violations in the mail. I filled them out and returned them. I received 2nd notices in the mail so I filled those out and returned them. I was then sent to collections for unpaid tolls.

When I called E-ZPass violations, I was told there was nothing they could do since they didn't get the violations and I need to pay the collection agency.

I have been an EZ Pass customer for 10 years. The only time I had a problem with them is in Richmond VA. My EZ Pass is attached to my credit card. So when the balance is low, the funds will be automatically deducted. In March 2011, I received a letter saying I had toll violations, and the account was going to collections for charges dating back until 2010. On my initial call, I spoke with a representative at EZ Pass who ended up hanging up on me. I called back and spoke with a "manager", who allegedly removed all the extra fees and charged my account what was owed. Now, I received a letter from an attorney saying I am going to court if I don't pay the $16 violations, the $35 charged/violation and their $100 admin fee! Again, we called EZ Pass and I am told they are showing that I don't owe any money. The next day, I got a call from EZ Pass saying that I didn't pay EZ Pass what I owe for using the Pocahontas 895 toll road. I called EZ Pass back again. They said I have to call the 895 toll road and get this resolved, even though this is an EZ Pass toll road. My question is, if this is automatically deducted, what is going on? Of course, they couldn't tell me why the money wasn't deducted, but they sent me letters. And now, I have to call the attorney's office.

Bear in mind on the range of this vehicle, I live in lower Delaware with a stone's throw to the Maryland Line.

About a month ago I Received a Violation on my Golf Cart Vehicle for not paying a toll in some off ramp in New Jersey; I am now on my SECOND NOTICE from the State of New Jersey about this Violation. I have sent in TWO letters of Dispute. I did not drive in New Jersey the day of the Violation and My Golf Cart CAR surely could not have possibly made the trip either. The Picture that was sent to me did show a license with my tag Number But the car shows a Trunk Space and my Golf Cart only has a back window.

It seems to me that they are Unlawfully Fishing for the Violator. I just wonder how many other Similar Tags are being held under this same Violation. If the State cannot be read on the tag then there should be no Violation Issued. Today the violations clerk hung the phone up on me. She told me they had received my last faxed Dispute and it would take another 3-4 days for the decision. The form I just received states that if payment is not received before the 21st of July I could be subject to a civil penalty of up to $500.00.

I clearly do not understand why this wasn't rectified immediately from the first notice. Now the case has been disputed twice and with the car in question being basically a GOLF CART, it's getting Ridiculous. Come on NEW JERSEY they should be ashamed of themselves. How about a little Common Sense.

I just received a summons to appear to court for violation to pay 10 EZ pass toll. Would I go to jail if Fail to go to court and if I don't pay. I went 2 months ago to pay the fees but they said that I Have to pay 1000 dollars because of the administration fees $25 for each one of them and + Some other fees.

I am being charged "Toll Evasion Fees" of $25 each. I have an EZ Pass account and EZ Pass tags. I am told by EZ pass that I have older tags and will need to replace them but they will not remove the $25 "Toll Evasion Fees" and have even sent the disputed "Fees" to a collection agency (NCO). Completely non-responsive.

I travel the ICC to/from work everyday. I didn't realize my credit card linked to my EZPass had expired because there are no warning lights on the ICC nor did I receive anything in the mail. I then received a bill in the mail plus a $3 fee each of the 16 violations I had before I caught the expiration. I appealed the $3/violation fee online because I felt I'd hadn't been told about the expiration.

I have a email receipt that they received my complaint online via their website. However, a few weeks later I was stunned when I received a bill in the mail for $440.60 for $22.60 worth of tolls. I called the help line immediately and they told me the never received my appeal and I would have to file an appeal by fax. I did this and included my email proof I had filed the original appeal. I just got back an appeal determination stating "The violations in not eligible for a reduction in liability. Please remit the balance due." I don't know what to do, I'm worried if I don't pay it will be even more.

I signed up for EZ Pass because I have to commute from New Jersey to Long Island, New York, everyday. It's faster and pretty simple, right? -- until you have an account for a few months and your "$25" charge turns in to a $395 charge each month. I buy coffee at the same place everyday but if the guy charged me $50 for the month in the beginning of the month, he would be in jail for theft and credit card fraud. So why can EZ Pass get away with this? It's granted that I do use a lot in tolls, about $20 a day, but my bank account has limited money deposited in it to cover my costs. There are days, even weeks, that I do not commute but this toll booth, Nazi's, has already depleted my account with no recourse of recovering the money they stole.

I had used my fiance's vehicle for a month during the winter. She has been charged over $200 on several occasions and was, until she had a screaming match with EZ Pass to stop charging her card. EZ Pass just "assumes" what you will use and bills you. You know the old saying about assuming. Please note: I want to file a class action lawsuit against EZ Pass, and request everyone who has dealt with them and had wrong-doings, or those who just disagree with their practices of theft by deception to e-mail me at: **. Lawyers are welcome to contact me, but no ambulance chasers. If you can't ride this out to Congress, don't bother. I'm ** off, kicking ** and taking name: EZ Pass!

I cannot get a return e-mail with a new password to access my account called E-ZPass six (6) times. I was told that a password would be sent to my e-mail. I never received anything at all. I've gone on the E-ZPass website and requested one to be sent to me eight (8) times, and still have not received anything.

I have had an ez pass account now for about 3 years. I requested to close my account about 6 months ago because I realized that ez pass was steadily taking money out of my account even though I haven't used my transponder in almost a year. Then about a month ago I got a letter from ez pass saying that I accrued $219 in unpaid tolls and $2700 in fees. How is this possible. I have an ezpass account that I had automatic payments made to but when they continued to charge me every month the $25 replenishment was not enough.

Why wouldn't it show on my ez pass account that I had all these unpaid tolls. there was only two times during the year period of 02/09-03/10 that they complained about that my account was negative and I instantly added first $75 then $100 to correct the unpaid tolls. This is absolutely insane. Ez pass is ridiculous. Now I have to pay $540 by 4pm today! Or i'll owe them the full $3000+. Never again is all I have to say. I will pay the extra gas to get where I am going. Beware, if I could take it back I would never have gotten the account and just continued paying the $2 toll.

Since the Henry Hudson Bridge has done away with the toll gate, somehow it is not indicating a low balance on EZ Pass, a method most consumers use to alert them to replenish their account. I have received $160 violation for a $20 overage which was quickly corrected.

I don't have and don't want EZ Pass nor do my 4 teenage and young adult children. Having dropped a quarter on a .75 cent toll, I beeped and proceeded and several days later, got a $25.75 violation. I paid the .75 cents and filled out the back where it clearly states not having the proper change is not a reason to have the administrative fee waived. I refuse to pay it and am now up to a potential %500 fine. My town just got an EZ Pass only, not manned exit costing $3. I accidentally got off it. I got a violation several days later for $28. I paid the toll which I owed and am now on another $500 penalty for not paying the $25.00 administrative fee. I have contacted the Press, my Senator and assemblyman.

From the latter, I am asked why I don't get EZ Pass. I don't want it. What if I didn't have a credit card to get it? What if I don't feel like monitoring it with all my kids for errors? What if I don't want to cost real people on the roadways their jobs to automation? How much money is being raised from non manned exits through administrative fees? This EZ is as criminal as our elected officials who are letting this tax. I want to pay my tolls, but you can't pay a paper toll without a person to hand it to or a change booth to throw the money in.

Up until May 2010, I was charged $1.50 for towing a travel trailer behind a pickup truck. This combination E-Z Pass detected correctly as a class 12 vehicle at the gated E-Z Pass-only lanes. At the end of May, the Delaware River Joint Toll Bridge Commission installed two high speed E-Z Pass lanes at the I-78 toll plaza, of which I have used since. Upon receiving my next statement, I see that now the same truck and trailer is now detected as a 4 axle truck, class 4 vehicle and I have been charged $13.00 for each of the recent 5 crossings. I called E Z Pass at 1-888-288-6865 about the problem and they refused to correct the error. I also called the DRJTBC to see if they would correct their detection system at the I-78 bridge. They refused. I asked the guy, Dave, if I went back to using the gated lanes, would my toll go back to $1.50? He said probably. This is just nuts. I've been overcharged $57.50 and nobody at either agency is willing to correct it.

My wife, Colleen received a violation notice in the mail (T201010102633) for a toll violation in Toms River on 10/4/10 at 20:12:30. We were not the violators. It was a bad picture; they identified the incorrect license plate number. I sent them an enlarged and lightened picture of the vehicle taken from their web site. The plate was SC 607W belonging to a late model Pontiac, not SE 607W. Our 1986 Toyota was given to charity several years ago, and the plates are in my garage. We do not own a Pontiac. I informed them of their error, but they stated I did not provide enough explanation or documentation to dismiss the violation. The picture of the vehicle is no longer on their web site. How can I get this incorrect violation dismissed?

I got my EZ Pass statement yesterday. Most of the time I don't bother to log in to check it, but this time I did. I only used it twice this past month: once going to a wedding and then returning 11 hours later. Then I noticed a 3rd charge. The time was 00:00 (strange, an even time). I guess this means 12:00 midnight and it was on a Saturday night when I know exactly where I was and I wasn't at the Hooksett, NH toll plaza. I was in Haverhill, MA at that exact moment. So I called and they said that they'd launch an investigation. I just happen to catch this 'error'. I wonder if this is just the tip of the iceberg.

I closed an EZ Pass NY Account 18 months ago and have been trying to get a $100 refund since then. I opened an account with EZ Pass NY and closed it over a year and a half ago. They were supposed to mail me a check for the remaining balance. It has been 18 months and still no refund. I have sent letters as they requested, and called. I have documented the dates, names, employee IDs and misinformation I received. What can I do? Do you know if there is anyone at all who can help me?

I read your article about the man in Maryland having trouble with getting a refund from EZ Pass. I have a similar 18 situation with regard to a $100 refund. I opened an account with EZ Pass NY. I closed it over a year and a half ago. They were supposed to mail me a check for the remaining balance. It has been 18 months and still no refund. I have sent letters (as they requested) and called. I have documented the dates, names, employee IDs and misinformation I received. What can I do? Do you know if there is anyone at all who can help me?

Every time I cross the Delaware Memorial Bridge with my pickup truck pulling a camping trailer, I am overcharged. This has happened 4 times in the last year.I have been charged between $16 and $20 dollars when it should have been $6. I have written to EZ Pass and the DMB but the problem continues.

It was August 22, 2010 two weeks ago when I got my monthly EZ Pass statement via email. I noticed that my replenishment charge went up from $5.00 to $25.00. I also noticed that my Grand Island Bridge charge went up from $0.15 to $0.95. I called EZ Pass and the person there said that the increase for the bridge charge was because I no longer had the GI bridge commuter package.

I informed them that I did in fact receive a letter from EZ Pass several months ago stating that unless I called to keep the GI Bridge plan active that it would become inactive. I informed them that I did call immediately to keep the plan active. They informed me that they had no record of that call and asked if I knew who I spoke with and if I still had the original letter. I had neither. I asked them if at this point they could reactivate my GI Commuter plan and they said that I would have to send them a letter requesting this. I asked if they could send me the same letter that I had received originally, they agreed.

Two weeks later, still no letter. I called today and after getting no satisfaction from the CSR, I asked to speak to a supervisor. Bill informed me that the $25.00 replenishment charge was due to the fact that my account was new and that was the standard charge now for all new accounts. I informed him that my account was not new and that I had the same account now for many years. I asked that since it appears to be a mistake on their end, that I should be grandfathered in and keep my $5.00 replenishment charge as it was.

I was informed that he would send up a request to put my old account requirements back into effect. I was also informed that there would be no guarantees and to check back in about 1 week to see if anything was changed. Bill was helpful and offered up his phone number and employee ID. I hope this has a happy ending. For new account holders, when your account drops below $10.00, EZ Pass whacks you with a $25.00 charge. How can this increase by 5X overnight?

E-ZPass sent me and my husband a violation for toll evasion. They backed it up with a photograph of our car, with the transponder in perfect view in the window. On July 9, I filed a complaint on those grounds. They sent me confirmation that my appeal was received, but I never received any status of it's resolution. Last week they sent a new violation, this one with a service fee of $25 attached. I called and spoke with someone who insists they sent a denial of the appeal via email (I keep all my emails, they never sent any such email) and refused to agree to any kind of hearing whatsoever.

I can see from other complaints that this is the way E-ZPass does business and I have found investigative reports confirming it. I believe that refusing a hearing is denial of due process. When will the states that hire E-ZPass for their toll services demand that their citizens be treated fairly?

I passed through an MD EZ Pass toll booth in Maryland, and for some reason, the system did not pick up my transponder. I did not know this until I received a notification in the mail that I owed $5.00 for the toll and $3.00 fine. I responded to EZ Pass with proof that my account was up to date and my transponder was fine (checked by Del. EZ Pass station) and was in perfect working order. I paid the $5.00 toll as I did owe that amount. But I refused to pay the $3.00 fine as I did nothing wrong. I did ask for an explanation for the $3.00 fine.

In response ,Maryland EZ Pass issued me another bill for the $3.00 fine, plus another $25.00 administration fee and threatened to suspend my vehicle registration if I did not pay the fines immediately. And no explanation for the $3.00 fine. Now, I am not a lawyer, but Marylands last notice boarders on extortion and is very insulting to say the least.

I do not understand how an organization like EZ Pass MD got so arrogant and would use the bully position of power to extort money from law abiding citizens. I can prove all the details above, including the person at Del EZ Pass who tested and approved my transponders. I would like to see this organization investigated for improper business practices to say the least. The damage is financial hardship, time I have had to spend proving that MD EZ Pass was wrong, and now trying to understand why I must pay this fine or else, no matter what I say.

I have an EZ pass on my windshield but I received notifications of violations. I have never evaded a toll. If it registers at tolls before and after, that says I am paying my way. I am not sure if this is just NJ's way of generating additional revenue. But it is very unfair that I now have to pay $53 when I did nothing wrong. It is nothing short of thievery. I am now nervous of driving on the parkway and turnpike as I am fearful that I will get additional violation notices.

I have received violations for not paying a dollar toll, which is untrue. Then on top of the violation, there's an add-on $25.00 administrative fee. I have written them on the website and sent letters. I have not received a response. Every time I drive to New Jersey, I make sure I have enough change and singles to pay all of the tolls. These particular $1.00 tolls do not have toll clerks or give receipts. You throw your change into the bucket and the light will say paid in green letters. I have been reading many complaints by other motorists regarding this type of issue. They are raging mad about this racket that New Jersey is imposing on motorist.

I refuse to pay this and I want this rectified. I will tell you one thing. I am going to start taking my camera with me. And when I approach the tolls again, various angles of pictures will be taken because I have a feeling this will continue. I look forward to you addressing this issue. The violation number is: **. There was no physical damage but this could mess up my credit score or my driver's license since I refuse to pay. This is a racket NJ has going on and I will not be part of it. I work very hard for every dollar I earn and I will not repay for something I already paid for.

Suddenly, I am getting billed by a collection agency in Ohio for toll violations that happened in 2008! In fact, the collection agency even says that I did pay the toll but they want to charge me for administrative fees. But EZ never even told me about these admin fees or that they were going to a collection agency. This is all done behind my back and is bogus. It is a sleazy deal that EZ Pass made with a collection agency and makes it difficult for the consumer to fight because EZ Pass will say they are out of the loop.

When exiting a highway in New Jersey, we found out there were only two gates: one for EZ-Pass users, the other one "Exact Change Only." There was no human attendant and nowhere to get enough coins to satisfy the machine. After waiting a while for somebody else to drive by, we were able to satisfy the machine and drove on. The machine is not equipped to give receipts.

I paid a violation for $3.00, with a check for $100.00. In error, I did not put my account number on the check, and I should not have sent the check to pay my account with the violation. I just found out by talking with Maria. I was told the violation was paid along with the administrative fee. I should not have paid the admin fee. Also, if I was told that if I wanted to have my accunt adjusted and have the $97.00 balance applied to my account, I would have to send them a copy of the canceled check front and back. They have had my money for 2 weeks now, and they will not apply the money until I send the canceled check. I do not see how this could be legal.

I have been an EZPass account holder for 13 years. Three years ago, I disputed 46 toll violations due to an expired credit card by filling out the back of each violation form with my current transponder # and even called to make sure it was corrected. The CSR indicated that it would take awhile for the system to update. When I called back to follow up, I was told that the violations had already been sent to Alliance One for collections. Evidently, NJ EZPass' system is not programmed to scan plate numbers against their account data base prior to sending out violations with $25 fees attached.

I contacted Alliance One and was told to send proof that the account was in good standing. I did one better and sent my copies of each violation dispute form and a years worth of account statements showing the monthly replenishment and charges to the account. Last Friday, I saw all 46 violations listed on my current account and $677 in charges. When I called, I was told that once the violations go to Alliance One, EZPAss will not adjust the collection amount with Alliance One even though they knew I am and have been an account holder in good standing the entire 13 years of my account history.

The Garden State Parkway PVK plaza looks more like an exit than a toll. I have gotten camera violations twice. The first time the only cash booth wasn't working. The second time I almost had an accident because it looked like I was exiting in the wrong place.

I seldom drive this way. Somebody is going to wind up getting killed at this plaza if they haven't already. I called and they dropped the administrative charges. Hopefully, the sheer amount of complaints on this site will lead them to change this plaza.

I practices the EZ Pass to calculate your monthly toll amount and decide when and how much you should have in your account is unfair. This includes the minimum amount of money in your account, as well as when it should be replenished. In my circumstance there is always 200 dollars of my money they are holding. I use a maximum of 20 dollars a day in tolls. Why should it be be up to them to replenished at 200 dollars?

Driving from Ohio to New Jersey and not being familiar with the roadway, I approached a toll station and I was in the wrong lane for cash. All vehicles were approaching at speeds exceeding 50 MPH, and I had to cross several lanes of traffic at the risk of getting into an accident to get into what I believed to be the correct lane to pay my $1.00 toll in cash. The sign above the toll booth said "E-Z Pass/Cash". When I got to the toll booth, the toll taker said very sarcastically, "nice move" referring to my crossing several lanes of fast moving traffic and then took my $1.00. I got the green light to proceed.

A few weeks later I received a letter in the mail that I used the E-Z Pass lane unlawfully and that I still owed the toll plus a $25.00 administrative fee. I replied to them similarly to this correspondence and they wrote back saying that my response did not conform to their regulations and that I still owe the fine. Of course, $25.00 will not send me to the poor house, but it is taking its toll (excuse the pun) on me psychologically. Why the heck should I have to pay the toll again? Why is there a $25.00 administrative fee? And what happened to the $1.00 toll I already paid? The toll takers pocket perhaps?

I became totally and permanently disabled in September 2008. I just won my appeal for SSD in June and am trying to settle all my delinquent bills. E-Z Pass is one of those bills, but I don't feel it's fair to penalize me for life because I was unable to pay due to the financial constraints of my disability. I would like to get my E-Z Pass back. I am able to keep up with it now and my family is spread over NJ and Buffalo, NY. Please make an exception. I can produce proof of my claim.

The E-Z Pass says I owe them administrative fees plus 40 cents due to my not paying for the toll, which was 75 cents. I told them in the dispute form that the machine wasn't working correctly and that this happens often and that I had thrown in $1.50 and it still didn't work. They didn't believe me. Now this is going to cost me "administrative fees" for what? I am disgusted with all that I've read on the complaints line for E-Z Pass all over New Jersey and New York.

No one can get away with the truth anymore. It's costing me and others millions of dollars for something that is not our fault, but rather faulty machines. Someone needs to investigate these false claims of owing money when we are innocent. I'm sick of the rip off! Emotional distress is causing me to not be able to concentrate on my job because of this injustice!

I have written to EZ pass four times over the last 8 months. I used to use it for commuting to and from work in NJ but once I became a stay at home mom I removed the commuter plan as well as the higher Threshold and replenishment amount. Three times they did as asked and lowered the amounts to $10 Threshold and $25 replenishment (not sure why they kept going up to begin with). Today I noticed my card was hit for $100 from EZ pass.

They apparently (all on their own without me asking or notifying me) raised my amounts again for no reason. I used my EZ pass this Sunday to go to Brooklyn before that we used it in May for mother's day so usage did not go up. The use is very limited...once a month maybe twice a month if we had some family functions. Nothing that warranted them raising my amounts not to mention with no notice. I had just paid some unexpected medical bills on that card so now I am over my limit. Good thing I guess is that $100 will last us a very long time since we don't use it often.

The engineers of the New Jersey Ez-pass system, should get OUT OF BED, and watch the traffic patterns for ezpass. My husband and I were nearly killed by a truck last night when coming onto the Garden State Parkway from the New Jersey Turnpike, had the cash receipt 8 LANES OVER. You've got to be kidding!!!! I thought about getting an EZ-pass but after veiwing the complaints from this very unfriendly user customer services, the upper management obviously not caring about the commuters or leisure travelers who use the system, and the death traps that are all over, I think I will fly the 500 miles next time. You 'bosses' need to wake up, really take these complaints seriously and do something. Time to sit the round table, go through all the complaints, and send the people who are in the room making the decisions actually go see for themselves what is happening. You can't fix it, if you don't think its broken. Your employees obviously don't care, if you don't why should they? Done venting, but It will be a cold day when I travel this system again.

NY E-ZPass charged me with a violation going through Tappan Zee Bridge toll booth. I responded with my RI account information, but they said they could not charge this account. I had no problems with getting E-ZPass records updated in Maryland, Delaware, and Pennsylvania on my trip to FL. It appears to me that NY is not updating their records with input from other states as a method to raise more money via fines. Does anyone know of a class action suit against NY for their standard operating procedure? It appears I will not be able to use my RI E-ZPass in NY state. If I do, I will be liable for more fines.

I received a violation by mail. While I was on the Parkway on the date and time indicated, I did pay a cash toll. The vehicle in front of me sat for a few moments before I could pull up to the toll basket to put my coins in. I carefully put in 4 quarters making sure each one went in before depositing the next. After all 4 quarters (a $1 toll) were deposited and accepted, I did not get a green light to go. I waited as the sign instructed and then honked since it never turned green and I had paid my toll.

I responded to the violation with this information and asked that they checked the time stamps of the toll booth to see how many people were being charged with a violation to see if one person had not paid the toll in front of me or if they have a defective basket. They responded that this explanation does not support the dismissal of the violation. That is fine but on principal, I have paid my toll and will not submit another dollar plus 25 for their administration fee. I believe this is a scam - if they can charge all these fines, then they can check their cameras, computers and toll collection equipment. I will respond to this but they don't provide much information to do this with - pretty much backing you into a corner. I take huge issue with this and will file a complaint with every consumer agency I can find regarding this.

I am a disabled person trying to supplement my income along with my husband on a small homestead farm. It is not only the principal of this issue, that I paid a toll and they want that again and more, but I don't have an spare $26.00 to give to an administration that can't even manage their toll booths.

I've been feeling like I've been ripped off ever since using its service. But lately, I decided to watch them closely. Their latest excuse for stealing money from me is that someone on my computer set up a one-time refill, so when they went to refill my card, it was no longer set up. So now I have to pay a $10 fine. You know, if they could find my grandson farther and get some support for me raising him, I could afford being ripped off. But even when we tried to get him, knowing his address and all the state was too busy. I can why. I'm disabled and EZ Pass was great. So when my knees ached, I kept rolling. Now I have to give it up. I'm going broke, even though I only put 3Gs a year on my mileage.

I have had an account with E-Z Pass NY for the past 2 years. In the last 6 months, I've noticed the quality of customer service severely decline and I am frustrated because I have to use E-Z Pass every day for my work commute into the city. Basically what has happened is that every time I call E-Z Pass with a question or concern something else shows up on my account that's wrong.

Last week, I called to change the address my bills went to. The next time I went through a toll E-Z Pass didn't work. I had to call again and they said my credit card expired. Why didn't they tell me that when I called 5 days earlier!? I don't understand how customer service has gotten this bad.

Awoke to a Chase checking account alert on my cell that 310.00 was taken from my account by EZ Pass. When I called EZ PASS, they said they doubled the replenish amount of $160. I informed them I still had the same weekly usage for 3 months when they told me they evaluate accounts every 90 days. They had just taken $160 from my account on March 24 and then took the $310 over night, even though $47 was still available for my use. The prior low balance level was at 40 and they decided to practically wipe out my checking account for no good reason. I think this is pretty much an illegal act. Chase Bank cannot even stop the transaction either. EZ Pass is a criminal enterprise. checking account left nearly empty with only $86 for food and other expenses.

I have been a NY EZ Pass customer for over a decade without incident. Recently, I made multiple trips to a client in northern NJ and was surprised to receive a violation from NJ EZ Pass. It alleged that I violated a $0.50 toll and demanded a $25.00 administrative fee. I was absolutely furious to find that NY EZ Pass statement showed that the toll had been properly paid. I promptly filled out a dispute form, pulled my NY EZPass statement, and sent it all with a cover letter explaining the error.

I was quite livid when I received a reply a month later stating "We carefully reviewed your dispute." and concluded that "Your EZ Pass account is outside of New Jersey and cannot be debited for the amount due." They reiterated their request for the $0.50 toll and the $25.00 administrative fee. I contacted them by telephone and was told that neither my letter nor my EZ Pass statement was received and that I should resubmit them. I attempted to fax my copies numerous times, but alas, it did not work. I mailed in my copies.

This is extremely bad business. I could understand if the RFID transponder was not read or if the EZ Pass account was not in good standing or depleted of funds. However, in this case, the toll was properly paid and evidence was presented to support this. Hopefully, on the second go-round, I may have more success. If not, I will try to gather up others who have had the same experience and hit them with a class action lawsuit. Maybe that will get their attention and convince them to fix their errant system.

I received a notice of violation from E-Z Pass today. Apparently, someone skipped out on a toll and somehow, they came up with my license plate number. However, the plate belongs to my truck which has been in the garage for the last three months. The violation occurred during that time. I called the number and explained this, and the person I spoke to said that she reviewed the photo and it is definitely a car in the photo--not a truck. Furthermore, the violation occurred near Buffalo, NY and I live near Albany! I haven't been to Buffalo in years. Okay, mistakes happen, but I still had to sit down, write a letter, and send in the explanation for someone's mistake. There is no phone number for the NYS Thruway Authority to dispute this. We will see how this turns out.

Dealing with EZ Pass has been a nightmare. Twice we have received toll violations that were not even for our vehicle. The first one was easily dismissed, the second one required much more of my time. After I called and spent about 20 minutes on the phone with a woman who finally admitted that the vehicle was not mine, they sent us a "second notice" and claimed they had no record of my phone call.

They did eventually dismiss the charge - of course without offering any compensation for my time and trouble. The company is also ruthless regarding inadvertent toll violations. If you are in the wrong lane in high-speed traffic, they expect you to slam on the brakes and then drive recklessly to get into the right lane or they will charge you $25.

We recently missed a toll for this reason, did everything in our power to pay the toll as soon as possible (we sent it in by mail, prior to receiving a violation notice) and still they will not stop sending us notices demanding the $25 fine. I've noticed there are many other people complaining about EZ pass and wonder why they still have so much power to harass people.

I have been using my EZ Pass more frequently recently since I have been driving to work. I have received a number of notices stating that I have been speeding through toll booths on the same bridge for the last few months. This is insane since I drive under the speed limit all the time making sure that I am obeying all traffic laws. Now EZ Pass stated that they want to suspend my account due to these speed violations. This is ** and needs to be stopped.

So EZPass first made a mistake of putting my account under $700 deficient. I didn't even realize it until I went through some tolls and it said low balance. I look at my account and they have me charged for running about 25 tolls. What? I've never been late on payment, always fixed the issue. So it took me months to solve this crap and got $700 back in my account with all the toll fees paid for. However, they left the damn administrative fees on there! When it is not even my fault?

I don't know how NY and NJ branches talk to each other, but collection has come to me with around $200, but the violations online show over $500 for 22 tolls. I'm confused as hell. I yelled at EZPass to figure this out and the only answer they could give me is take it to the collection agency. Wat? It's their money and somewhere along the line, the accountant screwed up the whole process of clearing up the original issue. They tell me they only take the administrative fee out as a courtesy. A big ***. I didn't owe those administrative fees in the first place. What is going on?

Now, a couple of days earlier, I get bills from EZPass for the tolls I've already paid for! Someone needs to do something about EZPass. They are absolutely out of control on their management and customer service. They need to start using common sense and stop shoving donuts in their mouths at the office. This is complete lies. My credit has plunged due to EZPass handing over the amount which I don't even know where it came from to a collection agency. It's been stressing me out so much that it's just absolutely ridiculous. It literally is theft what EZPass is doing.

I have received several notifications of toll violations while traveling to NJ in early November 2009. They state that I did not pay at 3 separate tolls on two separate days and are charging me the $2.50 in toll fees as well as $50.00 in admin fees. I have sent letters disputing this to no avail. I did not neglect to pay a toll, much less 3 tolls! I don't understand how they accuse me of this as it is not true. I am unable to talk to a person regarding this, and I am very frustrated with the system!

The Garden State Parkway PVK plaza looks more like an exit than a toll. It took quite a bit of research just to identify where the apparent violation took place. Now that I'm familiar with the location, I don't think I'll make the mistake again (then again, I don't use this road often). However, if a class action suit does arise, I'd happily participate. This is $25 administrative fee for a $0.50 toll.

They sent my bill to an incorrect address (correct address wrong state and zip), which ended up sending my account into collections! What a nightmare. Credit score affected. EzPass account closed, so stuck in traffic!

This is in regards to what looks like extortion in the New Jersey Ez Pass system. I see others have noted the same thing over the years. I think it's time to stop this scam. I am a Connecticut resident who recently began traveling to New Jersey via the Garden State Parkway. There looks to be extortion aimed at out of state drivers via the EZ Pass System in New Jersey.

Here is the situation: there are toll plazas on the Garden State Parkway (location PVK is one) where it is not clear a toll is due. Motorists are being sent photos of their license plates after traveling to New Jersey in the mail with a bill due, for the 50 cent toll plus a $25 administration fee for a total of $25.50. I had this situation occur three times in the past few weeks for a total of $75 in fees for what would have been $1.50.

I have tried to explain to the state of New Jersey via telephone but the phone system will not let non EZ-Pass holders speak to anyone. I sent a letter in dispute and was rejected. At that point I did some checking. There have been numerous complaints by others regarding the same toll areas in New Jersey. The tolls are not clearly marked and unsuspecting motorists are not given a chance to properly pay before receiving these administration fees that are 50 times the amount of the tolls in question.

This is on the verge of what looks to be extortion in New Jersey Ez Pass system. To support this claim of extortion in New Jersey I did some checking. I can't believe this has been going on for as long as it has. I read somewhere else that the Ez Pass system is in debt and that they are trying to pay for the system with $25 fines.

I haven't used my ezpass since 2006 and had it 2 cars ago. I got a bill the other day saying I was overdrawn on my account despite the fact I haven't used it in nearly 4 years AND HAD THE ACCOUNT CANCELED!

I work with a lot computer customer service organizations and EZ Pass NJ is the worst! When I asked them why they would instruct a customer on what's the best plan to use, they just say "EZ Pass doesn't do that."

I guess I should be happy that cost of speeding through tolls is costing me close to a $1000 per year. I guess I was the fool. I have never been so disgusted in my life.

With a new job in a new state I now find myself commuting several days a week over the Throgs Neck Bridge and the NYS Thruway, at a cost of $11/day. I have never had an issue with a negative balance on my EZPass tag. At some point EZ Pass took it upon themselves to increase my replenishment amount from $25 to $150, without alerting me. No email (which is on file), no letter, nothing.

I only found out when I saw overdraft fees on my checking account statement. The card I have on file with them is a debit card, which means this money came directly from my checking/savings account. Taking that money out without my consent or any notification is basically like stealing from me. They also increased my Replenish Threshold to $37.50.

I sent off a complaint via email only to receive a response stating a letter would be sent with an explanation. That was 2 months ago. I am still waiting for that letter. I have since removed my debit card from the account and now log on frequently to make certain my balance does not fall below $38. I refuse to add a credit card to the account and let them do as they wish with my money. Today with a balance of $62 on my card, the toll sign said 'Account Low'. That cannot be.

I logged on this morning and saw $62 balance. In reviewing my account I now see they have again increased my Replenish Threshold. Now it is up to $75. Who do they think they are and how are they able to get away with this? I view this as stealing. They do not get to tell me how much money I should have on the tag. This situation is just not acceptable and I am quite prepared to fight them on this.

No one is ever available after 10 pm, other than police officers waiving everyone to keep going and to take it up with EZ Pass. Why can't they hire attendants rather than inconveniencing commuters? This is a big shame especially during this economy. Thanks to EZ Pass/GWB my credit has been tarnished!

I have just looked at my e-zpass statement and noticed a violation fee for $75 for tolls not paid in 2005. These are new since I had questioned a 2007 violation and not seen these. They never notified me about these violations. My credit score was lowered enough to not be able to get a mortgage.

I am taking the time out of my hectic schedule to bring my issue to light and prevent others from having the same hardship occur to them by filing a dispute against EZ Pass, under my rights in the Terms & Conditions.

Disputes

You hereby authorize E-ZPass to decide in the first instance every question or dispute arising from, under, in connection with or related to this Agreement, including, without limitation, the imposition of tolls, fees, or other charges incurred, applied or stated for the use or misuse of your Tag or Account. All disputes must be submitted in writing to the E-ZPass Customer Service Center within 180 days of notice that a toll, fee, or other charge has been made to your Account. You agree that the mailing or emailing to the address you state on your Application or to an address which you subsequently provide to the E-ZPass Customer Service Center constitutes notice to you of the tolls, fees and charges contained therein and of any determination by E-ZPass of your submitted dispute.

The imposition of claims against PANYNJ, NYSTA and TBTA arising from, under, in connection with or in any way related to this Agreement including, without limitation, the imposition of tolls, fees, or other charges incurred, applied or stated for the use or misuse of your Tag or Account, are governed as follows:

o PANYNJ the provisions of New York State Unconsolidated Laws, Sections 7101 through 7136 and New Jersey Statutes Annotated, Sections 32:1-157 through 32:1-176.

o NYSTA the provisions of Section 361-b of the New York State Public Authorities Law.

o TBTA no action shall lie or be maintained unless such action shall be commenced within one year of notice of E-ZPass' determination regarding your dispute submitted pursuant to this Agreement.

Today I received a letter from Allied Interstate, a debt collection agency representing The Port Authority of NY/NJ requesting I pay $67.65. I have not used my EZ Pass since July and my account fell to -17.65. I had not had a chance to change the payment method or address and now I have bad credit. No where in the Terms & Conditions does it state a time limit on when you must update your personal information by.

Changes

You agree to inform E-ZPass of any changes to the information provided by you in your Application, such as:

o Address,

o Vehicle information,

o Credit card account status (i.e., closed account, maximum credit use),

o Expiration date of credit card account, or

o Payment method.

There are laws protecting consumers from unlawful acts: The Fair Debt Collection Practices Act, better known as the FDCPA, is a federal law that governs the actions of parties acting as debt collectors for personal debts. Debt collection agency effect on your credit:

What Does It Mean For Your Credit?

A debt collection is one of the worst things that can appear on your credit report. A collection account shows that you have been seriously delinquent on an account. Your credit score will drop if a collection appears on your report. You may be denied for credit cards and loans in the future, especially if the collection is recent or remains unpaid or both. http://credit.about.com/od/debtcollection/a/whatcollection.htm
The last letter received from EZ Pass was dated 7/20/09 and was mailed to my old address. Besides this July letter, the only notification received to my home was the letter I received today, which was addressed correctly. EZ Pass has my email address why was no notification of my account revocation and forwarding to the collection agency sent there? Per the Terms & Conditions, I should receive periodic statements on my account.

Your Account

You will receive a periodic statement unless there are no transactions and no financial activity in your Account during the applicable period covered by such statement.

Maybe this is not an issue for EZ Pass, maybe this is an issue for the US Postal Service, for not properly forwarding mail. Or maybe this is an issue for the city/state government placing new stringent restrictions on companies to request payment. All I know is now I am left with bad credit.

I would have liked EZ Pass to give me an opportunity to re-establish and replenish my account before sending my account and inflated balance to the debt collection agency. I believe the EZ Pass system is overall a benefit to all, but to be charged fees for a service which is not even working? We pay service fees for a service.

Last month, I sent a check to pay EZpass to the customer service's adress provided on the page's bill statement. However, EZPass did not receive my payment, and weeks later I received the returned mail. In the meantime, on my way to work (I work in New York and reside in New Jersey), the toll sign advised me to "call the center". Several times I tried to contact a customer representative unsuccessfully. It is very hard to reach a EZpass person over the phone.

Then, I emailed EZPass in order to let them know I mailed my payment. The response I got did not help me either. Many times I pass to the EZpass toll on my way to work and back home. I understand that I have to pay the toll, nevertheless, is not my responsibility to pay any fee because their inability to send a bill statement in time, or provide customers with the right payment adress.

Recently, I received a letter stating that a violation cannot be deducted from my E-Zpass account because my account was not opened through the NY E-Zpass office. Above all, they do not provided a phone number that I can call to solve this dispute. The violation number is: T030911835455-0. Toll $8.00 and fee $25.00. They say failure to submit payment within 15 days will result in the toll and administrative fee being due. Are always the customers who have to pay or have lose when incompetent services do not provide proper services? I have always paid my bills in time.

NY EZ Pass is a rip off. I have been arguing with them for months about the administrative fees they are charging me for tolls that should have been paid from my NJ EZ Pass account. NY managed to straighten everything out, why can't NY. Someone needs to check out all EZ Pass Corporations, as something is really wrong. I had an active credit card on file, and I have proof that EZ Pass never tried to take the money out, so therefore, I was getting violations. Little did we know, since we go thru the EZ Pass with the cameras that are about 25 feet in the air, that we were being charged violation after violation. Even with an explanation from my credit card company, I am still being charged the administrative fees of $25.00 which are adding up to $300.00. No one can help even after weeks of calling and writing. They are bilking the people out of their hard earned dollars for what?

I have a commuter plan with E-Z Pass. And instead of paying 8 dollars a day for going over the Outer Cross Bridge, I pay 4 dollars a day for 20 trips within a 35 day plan.

They keep going into my account to charge me the $80 replenishment fee. I knew that I was low and did not have 80 dollars at the time, so I payed the regular cash fee of 8 dollars for about 1 week.

On 9/22/09 I called them up and replenished with an amount of 80 dollars, I was just charged today 10/08/09 another 80 dollars which made my bank account go into negative. I called up and honestly they were no help, they told me that I was assessed a penalty for not using all of the trips which amounted to 32 dollars. This apparently made my account low enough to be charged again. But if I get 30 - 35 days to complete 20 trips then why was I assessed a penalty?

There are not 30 days between 9/22 and 10/08/09? I called and they did not give me a proper explanation, on top of this they said that I will be assessed another 80 dollars by 10/19/09 because I will have gone passed my 20 dollar threshold. Meaning if they are going into my account 3 times a month at 80 dollars they are making 240 dollars a month from me.

They told me I can take my Credit card off file, but that they will charge my already negative account. And this does not make a big difference, I will lose the trips. When does the cycle start or end? My cycle will end by 11/1/09 meaning I will be assessed another 80 dollars by 11/01 because I did not use the trips setup by 10/19 or so..

I need help.

On March 4,2009 I contacted Alliance One about a statement i recieved in the mail for monies due to NJ EZPass. Total due was $78.73.Toll fees:$11.73,Admin Fees:$25.00,Transp Fee:$42.00.I was told that I had to pay the entire amount of $78.73 then once I returned the ezpass tags I would recieve my $42.00 for the tags in the mail.Payment was made to Alliance One via check by phone.After not hearing from any of the parties involved I contacted EZPass to find out if a check had been mailed to my residence.This call was made on August 13,2009 to a representive by the name of Gloria.After researching my account I was told that the reason I had not recieved anything was that Alliance One had reported only recieving from me $36.73. No one can tell me where my $42.00 is.I was told by the employess of both EZPass and Alliance One that once my bill was satisfied and I returned my EZPass tags I would be entitled to the $42.00 I originally paid for the tags.The tags were returned the day after I payed Alliance One. A Message was left by myself to a supervisor named Flora of Alliance One with no return call to date. A supervisor at EZPass named Ms. D was faxed a copy of the alliance one bill,the reciept for the ezpass tags,a photocopy of the check that paid alliance one and a detailed letter all on 8/27/09 and I've still recieved no response and no refund.

I have use the tickets and had a senior discount when it was changed and you had to get the transponder I applied for that and also for the senior discount that was in May 09 they said they never received it I sent it out again in August 09 I just spoke with someone today 09/25/09 and was told they never receive that one either. I have been charge $4.00 for each crossing which I feel is a rip off. I have a certificate of mailing to the address that was given to me how is it possible to not receive 2 applications.

I have NJ EZ-Pass, I replenish my account as often as needed, If you have a nj tag and it says you have a low balance when you go thru a toll you would (should) go online to investigate and add funds, you can see those tolls you went thru and they will be paid when funds are sufficient.

NOW lets say you have a low balance and you use a ny toll bridge and you know you have a low balance and you replenish. You would think the ny toll is also taken care of, until you get a notice in the mail WITH a fee and the toll charge that Ny expects you to pay! turns out if you call ny they explain that NY does'nt have access to your nj account to capture payment like nj does hmm BUT nj also lets you replenish your acount(takes your $) with ny violations floating around out there, which they have no clue of, which you thought would be (should be) taken care of cause you replenished your account! seems like a racket to me.

so i suggested I get a ny tag too. the woman on the line said you can't have two ez pass accounts, hmm, if you use a ny toll and funds are low in nj ezpass and you add funds to your account your still screwed. A fine and toll is on its way and BUT you STILL cant have two accounts, so I guess ez pass is not worth it basically the aggrevation is more expensive, I think if you are a CUSTOMER of Nj ezpass they should have a system that has your back and inform you that ny has violations on your account or nj should divvy up the replenisment money and have access to it all and take care of the consumer and share the funds so all is right .

needless to say, I will be cancelling my NJ account and using non-toll roads. I think something is wrong with the operation of this system, cant have two tags, ny cant capture money from your ez pass account if you use a different state, you get a violation and there is no explaining the fee PLUS the toll MUST BE PAID. not fair at all. 788.00 in toll violations

I inadvertently cancelled a credit card that I was using to charge my E-ZPASS fees this past March or April. The credit card did not have any recent activity as I had not traveled outside of Long Island for several months. I did in fact travel to a NY Yankee game on 5/17/09 and used the Throgs Neck bridge (2 ways ) with 4.15 being charged to my account. This was deducted from my account which brought my account ballace to + 9.5. Unknown to me E-ZPASS attempted to replenish the 25.00 from the credit card that I had mistakenly cancelled. Acording to my June statement I was charged 40.00 which Manuella explained to me was 10.00 fee for each E-Zpass I have under my account because my balance was under 10.00.

Once again - something is wrong here - they have the right to charge 10.00 per Ez-pass because they only have 10.00 of my money on account. I cover my children's E-ZPASS under my account. Also due to family matters this past May, June and July I had not reveiwed my E-ZPASS online statements. I explained these circumstances to Manuella however her only response was that I could return the other E-Zpasses for a credit of 69.00. At the end of July I made a trip to Staten Island, crossing the Verizanno Bridge however at that time I was stopped on the bridge and my E-Zpass was removed by a MTA Bridge Authority Employee. I paid the 11.00 to go over the bridge. I had not been able to address this issue until recently due to work and family commitments. I reviewed my August statement yesterday after receiving an Account Revocation Notice from E-ZPASS (MTA - Bridges and Tunnels). My August statement has three transactions I don't understand and I was not able to get a explaination from Manuella.

The charges are 'Tag Dep Trf to PPtl' = 10.00, Prepaid Adj Cr = 10.00, Retained Tag Fee = 25.00 which yields an account balance of 45.46.
The Revocation Notice has the following Fees:
Previous open balance = -45.46
Account Revocation Fee= -25.00
Lost Tag Fee = -69.00
Tag Deposit Forfeited = 30.00

Final Amount due subject to collection = -109.46.

I expalined to Manuella that this was a result of an oversight on my part. I explained to her in detail the circumstances and also the fact that this was basically an oversight and not an intentional or criminal act on my behalf however I think I am being treated as a criminal.
It appears that the 69.00 can be credited to my account according to Manuella if I send back the other E-ZPASSes. This whole process is wrong and in my opinion is immoral and another case of Joe Public being screwed by the MTA.

Manuella negleted to tell me how or where to send the E-zPASSES and I forgot to ask because I was so upset on the ougtcome of attempting to resolve this issue.

I recieved my EZPass bill and noted that I was charged for services that I did not used. Informed customer Service and was informed that they could not do any thing about it. On June 6, 09 they re'cd a check from me for $100. On 6/27/09 I am charged foru times and I never used the EZPass. On July 4, 09 I was charged twice and I never used the EZPass. What can I do? Who can I really turn too.

i dont know why i should be paying the fine, when there were no boards indicating that cash customers are not allowed/the cash cunter is closed. there was a huge line up of cars behind me, i am wondering if all are being asked to cough up the 43$.

On Saturday afternoon, 2/28, I inadvertently went through an EZ Pass toll on the NJ Turnpike S. - I'd just left NYC and was heading home. I realized what I'd done and went to a toll where I could pay. I was charged the full amount of $7.70 at my exit, 15W, and received a receipt.

I forwarded the receipt to EZ Pass along with a letter. EZ Pass rejected my dispute based upon the discrepancies between the date on the receipt and the date on their violation documentation.

I have had problems with EZ Pass in the past. There were several times, particularly during the summer months, when payments I made were excessively delayed in being credited to my account. This resulted in a negative balance in my account.

EZ Pass is not consumer-friendly and it is very apparent that it is poorly run. I would not argue a toll if I had not paid it.

I've been an EZpass account holder for a long time now and I have been very frustrated and unhappy with their services and company. I received a notice of enforcement from ezpass which i didn't have a problem with because sometimes my husband would forget his ezpass tag so i just filled it out and sent in a check. I sent two checks for $200 each, one for the violations and one to be put towards my account balance and they kept getting returned;

i was very confused so I asked my daughter to log on to the EZ-Pass website and see what the status was on our account, when she put all of our information in we weren't able to access our account because it stated that our account has been sent to collections. I called ezpass and they told me i had to contact Alliance One which was the collection agency and make a payment with them. I never received a letter nor a phone call from EZ-pass stating that my account was going to be sent to collection.

I contacted Alliance One and mad a payment on 06/25/09 and they advised me that I no longer have the EZ-pass account because it was sent to collections and after that happens you're not allowed to open another account in the state of NJ. I was very upset because I never received a notice and when i was trying to mail in my payment they just kept sending it back. The last payment that i had sent to them were the two checks for $200 each which was on June 12th, 2009.

I called ez-pass and asked them to return my checks since my account was closed and because i made a payment to the collection agency with my credit card 0n 06/25/09, they told me no problem Mrs Miric we'll be happy to send those back for you. I then noticed that they had withdrawn one of the checks for $200 on June 26th, 2009 for ez-pass, i called them right away and spoke to Traci who told me that there was a mistake and that she was going to contact her supervisor and call me back with more information so they can send me my money back.

I waited a few days and didn't receive anything for them so I took matters in my own hands and called on 7/13/09 at 3:50pm to see what was going on. They now told me that the $200 went to the violations i had on my account and that with the $200 check the balance was now $0, i was a little frustrated with the way everything was being handled but i said fine as long as i have nothing else left to pay. They kept sending me new violations and when i called to see what was going on again they told me that i now had $600 worth of violations on my account left that weren't paid since JANUARY of 2009.

I can not believe this because i have sent them payment after payment and they were just getting sent back; now all of a sudden i had violations from almost 7 months ago which were not paid for? I did not want anything else to go to collections so i agreed to make payments on them little by little and that later on i was going to have my lawyer look into the situation better.

I made payments since then and I just made another one today 08/15/09 for three violations which came out to $79.35 all together, i made a payment with my credit card online and logged in to my online banking to check if the payment went through correctly when i realized that EZ-Pass had charged me $79.35 three times which came out to $238.05.

7-21-09 i lm for both superviors Andre and Maria

8-4-09 I left message for both Andre and Maria

I have been an excellent EZ Pass customer in good standing for many years. American Express issued a credit on my account for $126 and charged back EZ Pass. EZ deactivated my account. I have been unable to use EZ Pass for over 1 month.

I have been a regular user of EZ Pass for the past decade and have always paid by credit card through automatic charges to my credit card. My tag was recently taken from me by an MTA police officer for having used it while having a 'negative balance' on my account. Apparently, my bank never received a request for payment from EZ Pass for the previous month's charge. EZ Pass recorded the transaction as 'declined payment', although my bank maintains that my credit card account has always been in good standing. EZ Pass nonetheless removed my card from their system and put me on a 'cash basis'. My balance went negative and the tag stopped working. I called to re-enter my credit card into the system and it seems that they had had the correct number already in their data base.

EZ Pass has charged a $25 'tag retention fee' as a result. I am essentially being charged $25 for a system error on their part. The 10th service representative that I spoke with explained that 'sometimes the bank does not receive our request for payment if they are downloading information to us at that time'. Apparently, that does not excuse me from having a negative balance.

I was traveling into New York City via the GW Bridge June 9th at about 1:30 am an there was no attendant to collect payments. I believe there was a sign that said you would be billed. I was billed $8 for the original toll amount and a $25 fee for not paying. This is crazy. It has to be a city sponsored scam because I see by reading on the internet that this has happened and continues to happen today despite the many complaints.

this is the second time I got a bill for toll violation- I pay the tolls- sometimes twice- these machines are not kept up and this time even said toll paid- they want to charge me a $25 fee- but it's not my fault. Next time i will stay where I am and lean on the horn and stop traffic, until they come and fix the machine!

Monthly fee is a joke, for what? me driving through one of their toll booths

But I got within a few days of counting all the tolls and it is nowhere near the amount they charge.

I accidentally forgot to remove a license plate from my wrecked car before the insurance company had it towed up the turnpike. The license plate was visible to the toll booth camera and I got a ticket for going through the booth without paying. I assume the tow truck driver paid his toll electronically, but I have twice been denied in my attempts to dispute the charge. I am about to try a third time, with all the documentation I have at my disposal, also sending copies to the commisioner of NJ Transit.

EZ Pass charged me a $10 fee for putting a charge card on my a/c as an auto replenish, but I was just trying to make a one time payment, I explained to their cust. rep, but she couldn't fix it. Also, when my a/c reaches a low amount, they let it go into the negative balance before I get a message that states to call service center. Now, when I pay them, they subtract the negative amount from what I've paid and I get a $25 admin fee, which is completely ridiculous. They charged me $56 for unused tolls while I was out on maternity leave, which once again caused my a/c to go into the negative and more administrative fee's, which I refuse to pay. If you don't have ezpass, your stuck at the toll booth all day long, and if you do, they charge you whatever they want. Is anyone monitoring these people???

Hello- I started receiving a series of EZ Pass toll violations several months after the alleged incidents. I learned that my credit card on file with EZ Pass was stolen and used fraudulently. I have a letter from my bank (HSBC) which proves this. Because my credit account was frozen by my bank, my EZ Pass account went to a zero balance. However, I did not receive a call or written notice from EZ Pass notifying me of this situation. By then, all i got from them was threatening notices that I was being charged with toll evasion. Keep in mind that I have been a NY commuter for 15 years with EZ Pass and had not a single blemish on my record.

After many frustrating phone calls, I was advised by a supervisor to PAY THE TOLLS, but ignore the violation fees which I did. I have a cancelled check to the NYS Thruway Authority which confirms this. I have sent numerous correspondences in writing with all of my documentation to EZ Pass, but they still continue to send me violation notices which still include the tolls which I paid. So now, they are sending it to collections and are attempting to extort me out of $250.00 for the violations. How can I be held responsible for identity theft resulting in a negative balance when EZ Pass made absolutely no effort to notify me that my account was in jeopardy? They let months pass before sending my violation notices, at which point, it was far too late for me to rectify the credit card situation that was stolen. I called several times in addition to providing written proof (bank letter + cancelled check) to no avail. So now it has gone to collections and I am expected to pay $250.00 for no mistake of my own.

This is not a complicated story. My wife and I decided to take a drive from Long Island NY to Atlantic City. We are 100% positive we paid our tolls correctly. My wife actually prepares the tolls while I drive and I double check what she gives me before I put it in the toll. Two weeks later I recieve a letter from EZ-Pass that im being charged a $25 administration fee for an incorrectly paid toll! This is pure nonsense. They are asking me to to prove that I didnt pay it when theres no way I cant. But I am 100% certain I did! This is not the first time they have done this to me. This is a complete scam and I refuse to pay. They should bare the burden of proof that I didnt pay my toll. They do not even give a number to aire my greivance!

I started receiving letters from the Garden State Parkway and NJTurnpike around Feb'09 charging me a $25 fee plus the toll for going through and EZpass lane w/out a tag. I called EZpass and they said my account was sent to Alliance One (collections agency) and I should call them. I called Alliance One and they told me because my EZpass was dormant, I had to mail them my tag (the tag was on my car) and because i didnt', they charged me $25 for the tag and $1/day for each the tag was not returned, then eventually sold my debt to the collection agency when it reached $58.

I told them i never received a notice in the mail or a phone call from ezpass or even the collection agency. They told me my account was on hold, meaning they weren't allowed to contact me. I asked him what that meant and couldn't answer me. So i paid the $58 even though i felt it wasn't my fault in order to speed up the process of resolving the issue. Then I called EZpass to get them to unfreeze my tag and they told me I can't get another EZpass because they sold my acct to collections. I told them i never received any notification alerting me that i have to return my tag because i hadn't used it in a while and they told me to write a letter.

I paid $58 to a collection agency for charges i was never even aware of. Also, can't get another EZpass.

I distinctly recall the quandary I found myself in when crossing the G.W. Bridge at 12:43am on the morning off 1/10: Only a few of the several toll lanes were open, with some marked as E-ZPass only, while the remaining 2 were stated as All Others. Since I currently do not possess an E-ZPass, I opted for the All Others lane, intent on paying with cash as I always have, but unfortunately there was no one there to accept my payment. With cars behind me honking their horns, I was forced to go through without paying the toll.

I mailed in my explanation, but I was still charged a $25 administrative fee.

I mailed them a check for the $8 toll only.

Thus far I have completed at least six notice forms and mailed them back to you letting you know that I have an E-ZPass account in good standing and I should not be charged any fees for any of these so called violations. I checked the box on the back of the notices and provided my account number as you requested. However, I continued to get these notices so I decided to call you. Your representative told me just to add the vehicle that was getting the violations to my account. I did that, but it did strike me as odd that we have been using that same E-ZPAss Tag for that same vehicle for over seven months now without a problem until recently. All of a sudden, that car is not registered. And yet, after completing the notices and adding the car to my account, I am still getting violation notices.

I suspect that the problem, which happened before, has something to do with where I purchased my E-ZPass ten years ago. I first purchased my E-ZPass from NY. I then moved to NJ and kept the same E-ZPass tags. You'd think that since this is not the first time that I've had an issue with E-ZPass NY and E-ZPass NJ and since its been ten years, that you would have come up with something to check this type of situation. I mean with technology being as advanced as it is, you would think you people could have an 'E-ZDatabase' that cross references and checks these accounts from state to state. But obviously, it's either to much to ask or just to much for state agencies to handle.

I am asking that you please check my account and perhaps add a note that it is a NY account. Also, please ensure I am charged only for the actual tolls and not any administrative fees as it is not my fault that you can't get the systems in sync. Please consider this a complaint against E-ZPass. Hopefully, from all the E-ZPass complaints I see online, something is being done to make E-ZPass agencies more synchronized and consumer friendly rather then impromptu and consumer burdensome.

I was fined $200 dollars for a $1.60 worth of toll violations. I will pay the tolls and a $20 fee but the $200 fee is too much.

I receive five or six notices a week. I used to process EZ pass instructed to dispute the matter but I was declined. EZ pass threatens to destroy my credit rating in each letter. I feel this is extortion.

This is not my first problem with EZ Pass and they just think they are above the law and could treat customers anyway without anything happening to them.

I would like to file a complaint against EZ Pass New York, with regard to an unrefunded balance on a closed account. In early October of 2008 I closed my EZ Pass New York account via USPS postal mail by returning my computerized tag to the main offices of EZ Pass, located in Staten Island. Promptly after returning my tags, the same day, I made sure all of my contact information was correct on my online account. I called EZ Pass New York and verified with them that I had a balance of 78.96.

On October 27th, 2008 I was surprised to receive an email from EZ Pass New York containing a monthly statement. Since I had returned my EZ Pass tag many weeks prior, I had considered it sufficient time for EZ Pass to close my account and begin the process of refunding my $78.96 balance to my credit card. However, not only had EZ Pass not closed my account, even though they had received my tags, as per a phone call when I received the account statement; they actually had the nerve to charge me an account service charge of $1.00!

Subsequently I made a phone call to EZ Pass New York on October 27th with regard to my account taking longer than normal to close and when I should expect my refund. The customer service representative explained that my account was in the process of being closed and that I should receive a refund via my credit card in a few days.

Weeks went by, and by mid-November I was beginning to think that they had forgotten to refund my balance. I called EZ Pass once more, this time on November 14th. The representative I spoke with explained that there had been a refund check mailed to my house but it was returned to EZ Pass. Highly unlikely. You see, I work from my home office and when the mailman comes to deliver the mail, he rings the bell; as I usually always have packages. Had a piece of mail been delivered to me, there is no reason that the mailman, who knows me by name, would have withheld it and returned it to the sender.

In addition to that, I verified all the correct contact information with the customer service representative for EZ Pass over the phone, and all information they had was correct. I finally asked the representative if they could simply transfer the money back to my credit card, in order to expedite the refund process. She explained to me that she would go ahead and do that. I questioned her as to why this was not done to begin with and she did not answer me. The representative explained that I would see the refund on my bank statement within 3-5 business days.

On November 21, I called EZ Pass New York once again; I STILL had not received my refund. This time, knowing that I was nearing another month with the account, I also explained that I wanted to be refunded the, now going on $2.00, that EZ Pass has charged me as an account service charge (the monthly fee for keeping the account open). Since I had requested, in writing, enclosing my EZ Pass New York Tag as well, that the account be close in the beginning of October, I wanted those fees to be refunded as well. I once again asked the representative when I could expect the refund. He told me that I should see the refund immediately, but to wait 3 business days for it to be processed, just in case.

Finally, called again on December 4th, 2008. Spoke with Supervisor/Representative Cindy who said that the refund would take effect in 3-5 business days. However, I have been promised this before and have not seen any balance refund - therefore I am filing complaints with the BBB and Consumer Affairs - to warn others about this horrible business, and scam.

Over the past 2 months I have taken valuable time out of my day to resolve this issue with EZ Pass New York. Should I have to take EZ Pass New York to small claims court, I will be requesting much more than the refunded value of my account; as much of the time and energy I have spent attempting to collect the balance of my account has taken place on work time.

In order to resolve this case it would be best if EZ Pass New York were to refund me my account balance, along with the $2.00 worth of fees they have charged me for an account that I had previously requested to be closed. .

Loss of 78.96, plus hours, upon hours of time lost from work and personal life while attempting to settle this issue with EZ Pass.

I have an EZ Pass that was obtained in NJ. I usually use it on the Pennsylvania Turnpike.

I looked at my account online and found many instances of what was supposed to be a .75 or 3.50 toll being charged at 5.00. When I called my EZPass service center I received no satisfaction. The overcharges all occur when they pick up my leaving the turnpike, but dont record my getting on. I was overcharged for tolls related to 6/19/07, 5/22/07, 4/24/07 and twice on 3/25/07.

NJ wont replace my tag, because they say it is reading okay. They blame it on PA.

The PA service center is never open in the evening or on weekends, so they are difficult to contact if you work 9-5. Your service center is not open in the evenings or weekends and they dont accept email. Leaving consumers to take time off work to make a phone call or use snail mail (incurring postage and taking forever to have the problem addressed).

What incentive does anyone have to read the tag correctly? They make more money when they dont read the tag. I have an idea, how about if their equipment is faulty, they check the picture of my license plate that is taken when I go through the entry booth.

They create the problem with faulty equipment and solve the problem by overcharging me rather than take the time to look up the information. I have an idea, how about they dont get any toll when they are too lazy to look up where I got on, that way they have an incentive to fix the problem.

There is nothing worse than having a regular deduction come out of your checking account for E-ZPASS and then get 18 pictures of the rear of your car all in one days mail. Apparently the transponder died but even though I had an account and even though my husband got on the phone the next day and filed all of the paperwork he was advised to file and then I followed up and became an E-ZPASS Pen Pal writing and faxing over and over from the violation time last summer to date nothing has been finalized. No money refunded.

I feel that because this is a State Run Government Agency that they believe they are above handling things in any kind of correct, business like or timely or responsive manner. My husband and I have exhausted ourselves with communications both by e-mail and by phone to attempt to resolve this.

The issues goes back to the summer of 2003 and no matter how much we communicate, PA E-ZPASS has kept the overcharges. If this has happened to me then it has happened to others and the volume in dollars that PA E-ZPASS has kept that does not belong to them has to be outrageous. I have all of my communications and statements to back up my issue.

Letter sent on 12/7/03

SUBJECT: VIOLATION # T200309135053, T200309154730-01

I am writing this letter in hopes that you can resolve my issues. I have received two (2) notices, in regards to Toll Violations. These violations stated that a toll of thirty-five (35) cents was not paid, when my wife went through the tools.

I was stunned and appalled to receive such a notice, because I assure you, neither that nor my wife or I would ever not pay a toll. I spoke to my wife and asked if she had used her EZ Pass or paid? She stated that she paid on all occasions, and never went through a toll without paying. Just for the record, I can tell you that, I myself have paid the toll, and got a message to PAY TOLL, which I again paid, and still not message stating that the toll was paid.

I find that your toll machines at times, do not register the payment, and we are left to pay again, and then we receive a notice asking for an administrative fee ($25.00), as well as the 35-cent toll. This is quite disturbing to myself, and all the other customer who fall at the mercy of your toll machines.

At this time, I ask that you remove my name off the violation list, waive any fees that I feel and know are without just, and solely charge me for the toll (35 cents) AGAIN!

We are law-abiding citizens, who work hard for all we have, and to be charge a fee for an error that YOUR machine made is just not right or fair.

We are currently utilizing the EZ pass on all trips, and hope that this will eliminate any errors on your part, for we will never evade any tolls that is due.

Before, I escalate this to another level, I plea for you cooperation and assistance to resolve this matter.

A check was sent to EZ-pass, however, they declare that they never recieved it. The check was cashed and I can't get my money refunded. I have spoken to many representatives and all they do is give me the run-a-round. The EZ-Pass of NY says that the NJ Ez-pass cashed it and the other way around. Therefore, I can't solve my problem or get my money back. The EZ-pass of New York had me waiting 5 months in order to tell me that they never cashed the check. It has been 9 months since the check was sent and I haven't been able to get my check refunded. Thank You.

get this message.

I also sent two emails and to date I have not received a response. Please note that I have continued to attempt to contact EZ Pass to no avail. They are simply unreachable! I am at the point where I am going to contact my credit card company and advise them to refuse any transaction attempted by EZ Pass.

The EZ Pass charges are being charged to a credit card I no longer wish to use. And there is nothing I can do about it since EZ Pass is unreachable. They don't answer phone calls and their website does not function, and they do not answer emails sent to their website.