EZ Pass

EZ Pass sent me two letters (one charging me; second one saying I'm late) in my mailbox on the same day, May 22nd, 2012. So how can I be late? Secondly, there is hardly no tolls and someone shoved me in EZ Pass, so I threw 50 cents out the window. There is hardly no tolls at the Lacey toll plaza in NJ and nobody was there. This EZ has to make changes especially for people who hardly use it. I'm a widow on SSI. I'm thinking about getting a lawyer on these people. These people almost caused me an accident one time in rush hour where I almost hit a cement divider up North Jersey!

Going over my bank statements for recurring charges, I noticed that EZ Pass has charged my account $25.00 three times a month. It is set up that if it goes below $10.00, it replenishes at $25.00. Last month, I happened to go over the GW Bridge three times, and that bridge is $9.50 to $7.50, depending on peak or off-peak hours.

The toll would have cost me $28.50. If they charged me $25.00 each time to replenish, that would leave a balance of $46.50. I'm showing a balance of $10.25 in the EZ Pass statement. Since they have done this numerous times of charging me $25.00 three times a month, I should have quite a surplus. I tried to speak to customer service this morning, and all she could say was if I didn't go through the tolls, then I can dispute it. She didn't get my point. Where is the change left over from each unused portion of $25.00?!

As I'm sure, most of the consumers that use EZ Pass are probably not aware of this little known fact: While EZ Pass extends these alleged discounts, what they have failed to inform the customers is that yes, they may be taking some very minor money off the tolls (very minor considering how much they are already robbing from the public), what they omitted to tell everyone is that it does not include state to state. If you have a NY tag, no discounts in NJ, and vice versa! One would think that they would have the common decency to be honest about every detail, especially when dealing with someone else's money. But then again, these tolls have gone up constantly, and we see no improvements, but a lot of fat overpaid politicians, and a bunch of blow hard, shady CEO's stuffing their pockets. When is enough enough? Greedy **!

I shared my EZ Pass account with a friend of mine, with the fee being deducted from my checking/debit account, until recently, when she opened her own account at my request because her toll use was becoming too expensive for me. She took the old tag off her windshield and tossed it into her briefcase figuring she'd give it back to me at some point, and placed her new tag, from her new account onto her windshield. Apparently, EZ Pass is able to read tags that are hidden in the car, because they continued to charge my account (unknown to me until $55 was surprisingly debited from my checking account), while also billing her for the exact same tolls.

I requested a refund and they said they would investigate, only to be told when I called back (10 working days later) that the charges were legitimate and they would not reimburse me, even though there is proof that these exact same tolls were also being paid for by the owner of the vehicle the tags were in. So EZ Pass has the right to double bill for tolls? The sensors are that strong that a tag somewhere hidden in a vehicle can still be read and therefore legally charged for? If the sensors are that strong, why don't we just throw our tags in the trunk instead of strategically placing them on the windshield? I don't see anywhere in their terms of agreement that they are allowed to take money twice for the same toll. I realize she should have removed the old tag from her car ASAP, but once the error was found, don't you think they would compensate? No, they don't think they need to. What a scam!

There is no way to get a copy of our current E-ZPass account history for reimbursement purposes. The screen does not recognize legitimate numbers, passwords and security codes. It is so frustrating. The phone numbers do not answer either. This is very poor service.

Okay, so I had a violation because I have been a user of EZ Pass since 2001 - always having automatic withdrawals from my account. At some point, they stopped that (not sure why) but I was never notified. I used my pass when I had no money in the account. I received the violation for a total of $1.90 plus $50 service fee. I paid it. That was January 2012. In the meantime, I moved to 3 different addresses, was ill and in the hospital, out of work on disability. I was told by EZ Pass that they sent letters, then someone else said "no, it was emailed indicating I was to set up a new payment plan right away" even though I was not using the EZ Pass. I missed any communications from them.

I have gone through all of my mail and did searches on my email. I found old account notifications on my email, but nothing about the newest money owed to them that is now in collections, $46, because I have not sent the transponder in. I didn't want to send it in, I wanted to get my account updated and continue to use it. But with all else going on in my life, those changes were put on the bottom of my priority list, truly I forgot, I was not using the transponder. Now I was told my account has been revoked and I will never be allowed to sign up again in this state. Like I am some kind of a criminal. I would like to know when this is going to end. As I am reading everybody's complaints, I actually am glad I am no longer going to have EZ Pass. It is a racket.

EZ Pass is saying I didn't pay the toll for one toll out of several that I drive through daily. Now, it is in collections and I can't get anyone on the phone. We have sent our account information several times to EZ Pass and filled out all the forms to no avail. They want me to pay $51.00 for a $1.00 toll that I went through while my account was in good standing, in which it has always been. This has been going on since 2011.

Several times now, we have properly used an EZ Pass but for no fault of ours, the EZ Pass didn't work. Pass either sends a violation notice with a $50 penalty and threat of $500 penalty if not resolved within 15 days because the EZ Pass didn't go off for a $.90 (90 cents) charge. On another occasion, our EZ Pass was confiscated after they tried to bill us using the wrong expiration date on the credit card. It has taken many hours to straighten this out. They have too much power and not enough customer service.

Fictional charge: I was charged $42 for a at a parking garage when I paid in cash. I was told to get my receipt, and I dispute it but it was a month later.

I never really wanted EZ Pass until they made it inconvenient and slow to pay with cash. So I broke down and ordered it. That said, I've been a customer for years. I pay $515.00 per week in child support, and I do pay so. Sometimes I fall behind with things like EZ Pass now and then but always catch it up. I pay the tolls, and the fines normally get waived. And I normally add $100.00 on the account.

Recently, I had a rough time financially, rougher than normal, and I did get behind for a while. This time, when I called in like always, I was told that they wish I called yesterday because they sent my account to collections yesterday. I didn't grasp the meaning of that right away and told EZ Pass that I'd call collections if they gave me the number then I'd call them back to reload my account.

To make a long story more boring, I was told by collections I'd have to pay the $25 and $50 fines. I have a daughter in college who kept driving through, racking up 26 violations. EZ Pass said since I was sent to collections, I'm no longer an EZ Pass customer and that I have to pay all those fines ($1,000.00 worth). They also said that if I don't, they will take my driver's license. Worse, I can never have EZ Pass again in the state of NJ for the rest of my life, even after the fines are paid. But I could go get it in another state.

I naively asked again, "You mean, I have to go to PA or NY to get EZ Pass to ride the parkway again?" They said, "Oh no, you can't use that in NJ either." So If I want to use EZ Pass, I have to leave the state. They claim they sent me warning letters, but I never got one. They have all my phone numbers, but I never got a call nor did I get an email of all things they want. Not to mention, the fact that I got EZ Pass in the first place, because it was inconvenient not to have it.

Now, it is downright dangerous to not have it. The tolls are unmanned, and instead of a quarter or a token, you have to dig around for 6 quarters a dime and a nickel while looking for the one or two lanes that take money. Who's idea was the life sentence? I understand I orchestrated this by falling behind, but come on, have mercy on the working man. If I don't pay support, I go to jail; but when I catch it up, they let you out! You don't pay the electric, they turn out the lights; but you pay it and they turn them back on! Only NJ would punish a guy for life for not getting their money on time!

But it gets even better. If my daughter or wife go through EZ Pass ever again, they too will receive fines for the rest of their lives, even if they apply for their own. I have to send in a copy of their registration, driver's licenses, and car title along with a letter from me requesting that EZ Pass to consider releasing their vehicles from my account and hold them harmless, as it was I alone that had the infraction and to plead that EZ Pass consider removing them from my account, so they can get their own accounts.

So to recount because I was 1 day beyond a point that EZ Pass decided to begin sending accounts to collections: My account was terminated for life, no exceptions. I had to pay over $1,000.00 in fines; if I don't pay, I'll lose my NJ driver's license. The family members on my account can never have EZ Pass again, unless I can plead a good enough case to remove the family members from my account. I received no letters, phone calls, or emails. I give up.

I love NJ; I grew up here. But they are making it hard for people to live here. I was told mechanically that "There is nothing I can do; you should have thought of that sooner." 91 days; if I called them in 90 days, everything's fine. 91 days, and it's a life sentence.

On 1/29/12 at around 1:05AM or so, I got on the NJT through the 15E entrance. I got the ticket from the machine. When I got to the toll plaza to pay the toll, it looked like the cash booths were unmanned. As I was getting closer to the booths, I didn't have options but to proceed slowly through the toll. I contacted via email the NJ EZ Pass dept. I explained the situation and I was told that I would be getting a letter in 2 weeks from EZ Pass and if I disputed the charges, most likely I wouldn't be charged a penalty fee as a courtesy for being a first time offender. When I got the letter almost a month after, I disputed the $50.00 administrative charge and sent a check for the toll charge only for $4.75. On 3/9/12, I received a letter saying that I will have to pay the full $50.00 charge plus the $4.75 toll charge. My dispute does not qualify for the cancellation of the administrative fees. However, while checking my bank account, it looks like NJ EZ Pass has already cashed my check for $4.75. How often have people encountered this situation of unmanned toll booths?

When traveling from Pennsylvania to Baltimore, I used $95. My children were both with me, and each time, I paid the toll as I went through the booth. My children can testify that I always stopped at the tool booth to pay because I had to borrow money from my daughter to pay the toll. She had to get it out of her purse.

A week or two later, I received a notice from DE saying that I didn't pay the toll and now, I have to pay the toll and a $29 processing fee--not once, but twice. This makes me really angry, and I don't know how to fight this. Online, I see so many complaints about E-Z Pass and people stating that they sent their payments in but E-Z Pass refuses to acknowledge that they got them. I feel completely unprotected and ripped off.

On 11/24/2011, I went through the NJ Garden State Parkway once and the NJ Turnpike twice. The toll booth didn't register one of the NJ Turnpike passes. On 02/27/2012, I received a collection notice for $51.90. This wasn't even a violation notice. They actually sent me to collections, with threats of judgements, etc. When I called EZ Pass, their excuse was, "Well, sometimes the transponder doesn't register. Your violations were returned to us. You are in collections. There is nothing we can do." I have no problem receiving any of my mail. I find it strange that I didn't receive any violations or notices from 11/24/2011 to 02/27/2012, but I did receive a collections notice with no problem.

When I called the collections bureau, I was told EZ Pass has the ability to search for violations and that it is my responsibility to check for them. Okay, that is a lie. You can't search for the violations on the EZ Pass website without the violation number which I never received. How am I supposed to defend myself (not sure why I have to since I am a valid and up-to-date EZ Pass account holder) if I am not made aware of any violations against me? My rights were clearly violated. I feel EZ Pass just committed major fraud. Regardless, I should be able to pay the original toll as an EZ Pass customer without any consequences, especially since they acknowledge that their system may not work 100%.

On 01/11/2012 I was traveling south on the GSP in Raritan and proceeded to the cash only lane. The only money I had on me was a $50 bill. When I attempted to pay I was informed by the collector that she did not have change for a $50 and refused payment. She then handed me a pay envelope and flashed the payment sign as paid. I recently received a toll violation notice in which EZ Pass wants the $1.50 toll and a $50 administrative fee. I feel that this fee is extreme and causes undo hardship on my part as I make $9.50 an hour and a full 1/3 of my weekly pay goes towards gas and tolls. I am willing to pay the toll but not the fee but I feel I have no recourse.

I work nights. There are no toll booth workers working. It's E-ZPass' exact change or nothing. They used to have sign that says, "Use envelopes and send in money if you didn't have correct change." I received 10 violations in one week for this at $50 a pop. I filled out the dispute form and they did not accept my excuse. This is complete robbery! Not having correct change is not an excuse now. They should put a sign up that says, "If you don't have exact change, stay off our road or pay the fines." I need help with this!

E-Z Pass sent me a fine for not paying a toll. I sent them a check for the toll, and explained the reason. This is the letter I sent to E-Z Pass, stapled to the violation notice:

I was unable to pay for the toll on that day, because there was a guy standing there, asking for money. Because I was concerned for my safety, and did not know if this guy had a gun or knife, I did not open my window, and proceeded slowly past him, so I would not hit him. The Parkway knows this is true, because a containment was installed, with bars in front, to place the coins in between, to prevent these types of desperate people from taking the coins. This occurred on 4 occasions, between November and December of 2011, where a guy was standing by the toll, where you have to open the window, in order to dispense the coins into the basket.

I looked at my statement and saw a charge of $17.00 charged on my EZ Pass. I called and questioned the amount and was told that in order for them to investigate, they need to know what two exits I entered and exited on.

Being that I did not know the exact points of entry and exit there was nothing they could do. Questioning further I was told that 'sometimes their automated machines malfunction'. My comeback was if they malfunctioned it should also record the exits. This does not sit well with me that such a money making system does not monitor itself for 'mistakes' and the customer has to prove it. In a word unbelievable!

Why does EZ-Pass make believe that they don't receive your completed dispute form to their fake toll violations? You send it to them in the mail, they send out another notice, you send it again, they still say you didn't send it in.

The only way is to waste more money and time and send it certified to prevent them from lying an scamming you out of your money. Just like the state does in every way way imaginable...scam us out of our hard earned money with nonsense like this. To hell with them all.

I have been in business for 34 years. We review our calls daily to ensure a high quality experience for our customers. The includes the ability to speak English clearly enough for a mutual understanding of the subject. It also includes cheerfulness and staying upbeat. We actually trained by smiling when we talk on the phone.

These concepts must be completely unimportant and ignored by the folks at EZ Pass NV. I guess government does not worry about such matters. 1 vote for EZ Pass. 0 for customer service.

I was charged $90.25 on 1/9/12 and $60.00 on 8/19/11 by NJ EZ Pass. The customer service said I did use my discount plan meaning I did not go over any Staten Island bridges so I was charged. I'm an electrician working at night in different schools in NYC. I got billed for about $400.00 in tolls a month. Last month, I was billed $800.00. Great, the prices went up. I scrolled my account and saw the extra charges. How many complaints have to be filed before anybody cares? I guess EZ Pass is protected by someone high up on the food chain, no one cares about the crumbs.

First, I started getting overcharged by EZ Pass from $50 to $149. The customer service rep says, "Oh, didn't you read your contract?" I said, "Do you read your contracts?" Anyways, I wasted an hour on the phone with a lot of aggravation and got them to refund me $30. After two weeks, I don't see the money in my account so I called back. Very rudely, I was told it has been refunded. I checked back with the bank and it was not. So I called back and after hours of going back and forth and giving me wrong numbers for banks that do not exist, I got someone polite and helpful and was told to call back by Wednesday, the 8th of Feb. Let's see. Then I go on my EZ Pass account and see that they have charged me $10 for some tag fee and $36 for account service charge. The statement does not make any sense.

Why does the government allow such thievery and incompetence? Why can't they perfect the billing system and bring it on? If they have these charges, they should be underlined and in bold on the contract. Everyone at my work has stopped using EZ Pass because of this and advise me to do it too. Is this a third world country that we can't get a small thing under control, or is it a third world country situation of corruption? Please help. Do something.

I got on this site before signing up for EZ Pass, figuring I would check things out before just logging in. After reading the experiences set forth here, I have decided that not only will I not be getting an EZ Pass, but it is about time for a lot of people to view this for what it really is - a systematic corporate shakedown of private citizens . I bet if a widespread protest against these abusive policies and practices began, it might get much more attention than mere complaints to faceless functionaries. What would happen, for example, if every single person using the toll road decided against using the EZ Pass lanes and instead, insisted on getting a written receipt for each and every time they went through a toll booth, because they did not want to be the recipient of a false claim by EZ Pass ? What if each and every EZ Pass lane was used, one car at a time, with the driver taking a cell phone picture of their car lawfully using the EZ Pass lane ? I would bet that in less than a week of massive traffic jams on the toll roads, EZ Pass administrators might reconsider their policies and procedures. By the way, I also posted this site on FaceBook, and you should too, or whatever other social network you might use. Get it viral. Get it noticed. Get some action.

On Sunday, January 15th, 2012, at approximately 6:30 AM, The toll booth (cash lane), at the mouth of the George Washington Bridge NYC bound was unmanned. There is no possible turn around and there were no signs indicating a detour to another open cash lane entrance. The instructions are to pass through and a bill for the toll will be sent.

The toll is $12.00. I anticipated the bill for $12.00. I just received the bill but in addition, they tacked on a $50.00 fine. My son who works in the film industry and has early morning call times has also experienced this unwarranted usurious fines There must be oversight of EZ Pass this is not fair nor just, nor honest. Something needs to be done about this. I am certain that I am not the only one who has been harmed in this way by EZ Pass.

So I started using EZ pass January 10, 2010. Until that time, my sister was handling everything. I looked at the credit card statement which is on file that the total I've been charged is $780 for the past two years. This is totally outrageous since the furthest I go is to Newark airport which is $2.65 one way and $4.30. The total they've charged me is $780 for the past two years which is absolutely ridiculous which means that they're saying that I have been to the airport 181 times in the past two years. Most I've been there is maybe 10 times, one way. So 20 times return which amounts to $86 a years and approximately $200 for the past two years. I am demanding to see all the charges. Definitely not worth keeping EZ pass. They are a bunch of crooks and run massive scams.

With the bridge tolls going up, it seems that EZ Pass is really desperate for money, so they dream up excuses to charge you money with blunders in their faulty EZ Pass system. First of all, if you are not using EZ Pass right now, cancel your account, because if you don't, they charge you $1 every single month for not using it! I cancelled a credit card and did not think anything of it that EZ Pass would continue to charge me $1 every month for not using it, so even when you do not use EZ Pass, they still try to make money from you.

Sixteen months later, I got a letter stating that my account was in collections because I owed them $16.00. I called EZ Pass and the rep told me that I "only" owed $16 and could pay it on the website. But when I went to the website, it said I owed $45.00, so right away, EZ Pass' customer service has a system that does not work with their online billing system. The website would not let me change it to $16. I called them back and they told me that I was being charged a $25 revocation fee. Okay, do the math. $41, right? Where is that extra $4 coming from?

To make matters worse, I received the same bill for $45 from their collections agency and was told in the letter that if I mail back the tag, I would get money back. Well, it has been seven weeks and no money back for the tag and when we called EZ Pass to ask where my refund for the tag was, they said, "It is up to the powers that be to decide if you get a refund," but the collection agency said I would. To add insult to injury, EZ Pass says that the collections agency has reported that I never paid the $45 and I did.

Is EZ Pass really creating fees to generate more revenue from innocent consumers or does their online billing system really have bugs where no handshaking is done? Again, if you have EZ Pass and are not using it, please cancel your account or they will continue to charge you.

I always pay cash for my travel and do not have an E-ZPass. When I went to the lane marked above as a cash lane (which also accepts E-ZPass) on the morning of November 11, 20 11, the booth was unmanned and the sign that normally indicated amount paid said, "Proceed, no toll." After waiting for a very extended time I proceeded per the sign. I have now been twice rejected for my appeals and have no way to prove the above. I have been hit with the $50 admin fee. I don't see any reasonable way to prove that the operator of the signage mismarked it, or abandoned, or correctly marked it as a proceed anyway lane.

I got my statement they had been charging my husband $6.50 a day to cross the Delaware water gap . I called and spoke to Katrina, who advised I had to send to the manager on 11/8/11. Nothing came and I called again on 12/5/11 and spoke to David, who said Katrina had others with same problems as well and still working it. I called on 1/11/12 and spoke to Tabitha who said Kelly is off today. I can email her to pull information from the commission.

This has been ongoing for months and they charged $6.50 every day my husband went across to work, lots of my money tied up here. Who can help with all these EZPass problems. There has to be someone looking out for the customer! I want my money back.

NY EZ Pass is unethical in the way they handle their violations/penalty system. They fail to take responsibility for their own company errors. And they practice unethical and aggressive tactics in profiting from penalty fees that are not always legitimately charged to their consumers. NY EZ Pass placed a suspension on my account without prior notice, resulting in a "call service center" message display on the LCD screen when I passed the toll for several consecutive days. I called NY EZ Pass customer service on multiple occasions to inquire about the messages. I was assured each time that my account was in good standing and that I could keep using my account.

I continued using my EZ Pass every day as advised for nearly 2 weeks, not knowing that my account was suspended at the time and that I was incurring a $50 violation/administrative fee for each toll passage! When I realized the "call service center" messages weren't going away, I called EZ Pass customer service several times again. I was assured my account was in good standing. But I was finally advised for the 1st time at or around the 6th or 7th call to them that my account was suspended since 2 weeks prior, and that I've earned about $500 in violations/administrative fees which could only be disputed in writing.

Since then, I've sent multiple letters via certified USPS mail to the EZ Pass Violations Department, and followed up by calling customer service for a status on my violations. Each time I called, I was either told that my appeal was still pending, that my correspondence was not on file, and/or to check back in a few more weeks. I eventually asked to speak with a supervisor, who kindly ensured that my inquiries were acknowledged by the appropriate parties, and who eventually forwarded my inquiry to NY Port Authority (the final decision-makers). And the supervisor has recently advised me that Port Authority still wishes to refuse to waive the full amount of my violations, even though it is clear that they have been incurred through no fault of my own.

I've since agreed to pay and have paid all unpaid tolls that resulted from this incident. But I refuse to pay the $500 plus that has been accumulated in administrative/penalty fees, which were unrightfully imposed on me due to the company's error and improper advice. This is not the first time that I've witnessed this kind of practice on the part of NY EZ Pass. And I am led to believe from my experience that the company seeks to profit from all fees imposed on their consumers regardless of fault, and at the expense of our consumer rights. I am now at a crossroads in deciding whether I should pay the fines to spare myself further aggravation and loss of valuable time, or to invest the same amount of money they're billing me into an attorney. At this point, I think it would be a better investment to hire an attorney to remind and defend my consumer right rather than to make this crooked company any richer off my dime!

I have been paying the Tolls by Cash Lane, instead of using My EZ-Pass unnecessarily. Yet I received 5 toll violations stating I'm still registering and am continuously running the toll plaza. Who would purposely run tolls twice a day knowing you're on a camera! After disputing these charges with at least three different people, they were not able to waive the administrative fees due to the fact that all of the sudden my payment got lost in the mail (even though I have the proof of my payment) after I have informed them several times.

I wanted conformation that my payments would keep my account open and in good standing. As of Today 1/6/2012, I am in collection and still am responsible for the supposed running of 5 violations. I'm sorry there's nothing we can do, is all the response I got. So I'm screwed and will have to pay for tolls which I never ran. Thank you NJ EZ-Pass for being such a great help to your customers. Rip Offs! Never again!

Because my travel was consistently up for 90 days EZ Pass raised my replenishment fee from $35 to $110 without any warning. They asked me to refer to their terms and conditions. To show they have granted themselves this right to do this. Drivers should not be responsible for paying more upfront as their travel fluctuates. EZ Pass is trying to avoid multiple service fees for credit card transactions by passing the weight on to customers via higher transactions.