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Consumer Affairs


Is this your Business?

Elizabethtown Gas

New Jersey


Consumer Complaints & Reviews

Rented residence at **, NJ, on March 1st, 2011. Moved in on March 21st, 2011. On March 22nd, received a bill from Elizabethtown Gas in the amount of 313.45. Called them to inform them that there had been an error in billing. Was informed that I owed from November 2010 to February 2011. Asked them how can I owe a bill for a place I had not resided at during that time frame. I told them that I had scheduled a meter reading with them on March 8th, 2011, before my moving in to the residence. I was informed that as far as they are concerned that the bill was mine until I proved otherwise with a notarized copy of my lease with landlord information, as well, as a copy of my I.D. I told them it was unlawful to bill me for a service I had not used.

I was informed that last tenants had cancelled their services in November and Elizabethtown Gas didn't shut off gas or transfer billing to owner/landlord and it was now my responsibility. I now have received a shut off notice. I told them this is illegal and Aurora told me that they are State regulated and with in their rights. I'm a bit confused how this form of extortion is legal. A bill is yours until you prove otherwise, even though I resided in another town, my name has never been associated with this residence until March of 2011. I filed with BBB and now the case is being closed due to Elizabethtown Gas non-response. The Case #** contact person was Desirea **. Everyone tells me just send in your lease and I.D., but what about people who are paying these bills that they don't owe?? This goes on my credit report as well. This is not the first time Elizabethtown Gas did this to me. It happened back in 2002 and I didn't realize that it would be on my credit report, even though I did prove to a collection agency I didn't owe the bill. Now I'm fighting back! Thank you for any assistance you can give me on this matter.

I am a landlord for a multifamily property located in Carteret. A tenant moved out a few months back and Elizabethtown Gas took it upon themselves to create a new account in my name instead of the new tenant. By the time I found out, the bill had reached $108. Each apartment has its own gas meter and the gas bills have only been in tenants name since my husband and I purchased the property almost 20 years ago. The gas service was never once in our names.

We faxed a copy of the lease and all the info Elizabethtown Gas had requested and when we followed up they claimed they lost the paperwork. They also claimed that the account was setup from a phone call someone made. We asked for proof of this and none could be provided.

I find it scary that someone could setup an account in my name without any personal proof or identification and there is no record of this at Elizabethtown Gas. The only excuse or reason they could provide for all this was that they have a special program to prevent interruption in service in between tenants. The gas service would be automatically put in the landlords name only if requested by the landlord. We never requested this and this never happened before in between tenants. We just received a letter from a collection agency in North Carolina. Please help me resolve this situation. I have excellent credit for years upon years and am very upset it might get affected.


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