DTE Energy

DTE sent a loud, rude, representative to my house to disconnect on 1/18/2012, about 1:00 PM. I asked him if he could give me until tomorrow, and he said no, we are going to get you today. So, I'm trying to explain that my children are disabled, and allow me 24 hours. He got rude, by telling me in a nasty tone, that it's going to be $1,000.00, if they disconnect from the pole, and I shut the door. The bill is only $829.00. I went to social services. They took the bill, and tried to do a ten day hold. DTE told them no. If I go to get help, and you deny me of help, and disconnect pending status on my account. I don't want that extra money on my account. This is their way to get more money, than what I can pay. It is really unfair. I took the bill to Social Services, and they said they will try their best.

I am on the Shutoff Protection Plan, and they keep raising the amount that I am supposed to pay. It is now up to $435.00 per month. I receive $679.00 per month, so it is virtually impossible for me to pay this amount. When I called DTE, they advised me to go to social service agencies for the next 6 months for help in paying for my bill. My service is going to be shut off. These agencies don't help people every month.

I am the landlord for property ** Detroit, Michigan 48221. The light was cut from the pole on March 9, 2010. The gas was dug up on August 1, 2011. I sent the revenue recovery agent, Mrs. **, a copy of the lease agreement and the tenant's SS no., along with my deed and closing papers. Soon after, I received a bill of $5436.37. I called DTE and Mrs. ** said the law requires landlord to be responsible for the tenant's bill. DTE has now placed a $9561.31 bill in my name. I can not afford to pay this bill along with. If the light was cut from March 9, 2010, how do I have a bill for lights or gas since you need electrical to use both?

My service was shutoff due to non payment. I signed up on the shutoff protection plan but couldn't come up with the extremely high down payment. Now I'm not saying we didn't owe this money we did but we have had really hard times and we are just getting by check by check. So after borrowing and using every penny we had to pay the full amount due plus deposit plus reconnection fee. Mr. Andrews told me that yes he sees where I have reported the receipt number of the payment but it was not reflecting yet on our account and we would have to wait a few days to order a restoration of service.

I couldn't believe it. I said If I knew that I had to go to DTE instead of a payment center I would have. He said, "Oh, I'm sorry." Then I asked to speak to his supervisor. He said she was busy and would have to call me back. I said can I have the name of your supervisor. He said no. I asked him if I could come to his office and show him the receipts. He said yes. I asked for the address and he said I would have to look it up. I couldn't believe this. Yes, we owed the money and we paid everything. Why were we treated like criminals? Holding off restoring until we have been punished enough. Is DTE owned by the mafia?

I have no time to tell you of my experience. DTE are no more the a gang of bandits and shame on them. I, too, am on the non shut off plan, yet they shut off my power. As the worker was shutting off my service I showed him the papers showing it was paid a week earlier. He snapped; "just pay your bills" and proceeded to leave me with no power. I immediately called DTE, they said; "oh yes I see you paid a week ago but you failed to call us with a receipt number". Huh? First of all, no one said we had to do that and she saw the amount we paid listed even when we did not call them with a receipt number.

Why would a receipt number be needed anyway? They are full of you know what and why are they allowed to monopolize the utilities anyway. I don't know how electricity and gas are brought into our home but paying over $2000 a month for both is ridiculous. When I was a girl we had a fridge, a stove, a washer, a radio and a TV. I don't ever remember my parents complaining about utility bills. I have just a few extras that ma and pa did, and here i am paying in the thousands. They are very cruel and the law is allowing them to steal from us in the name of DTE.

1. I was on the "No Shut-off Plan" and they shut the electric off. They demanded all overages and fees. I paid the amount they demanded, $1,600.00. This was the 2nd week of September 2010 on a Monday.

2. Three days later they sent a bill for $150.00. This was a Wednesday.

3. I called and asked when they would restore my electricity and they said I had to call and request that it be restored. They were going to restore it on Thursday. Someone came out on Thursday but replaced a meter. They did not restore the service. I called the office and they sent someone on Friday who did restore the service and replaced the old meter.

4. The Monday of the following week, someone came out and started to dig up the gas meter. I wasn't aware this occurred. On Tuesday, they completed the job of digging up the meter for gas. On Wednesday, I noticed no hot water and called DTE. They said they would have someone out there on Thursday, but someone had to be at home. I told them don't come Thursday, but come on Friday. They came on Friday, but they didn't complete the job. They said no one was at home. This was not true because I was there all day. I called back, and they sent a second team to complete the job. The second team got the meters installed.

Since September 24, 2010, I have been unable to get a gas bill. They have not issue a gas bill since I paid them the large payment in September. I have called many times and no one has been able to help me. The last lady in new residences said she could rectify the problem, but that has not happened. Where is the help for these types of problems within this company? The next bill will be so high I can't pay it!

I enrolled in DTE's home protection plan for my major appliances. This past June, my central air conditioner broke down. I contacted DTE, and they sent a repairman out. His first attempt at a repair lasted less than one day. The second time he came out, the repair person indicated that the unit could not be repaired and recommended that the unit be replaced.The following day, I called another company, and their tech came out and repaired the unit in about an hour.

The total charge for the repair was $483.50 for an inspection, a fan motor, and installation. I missed a day and a half of work to accommodate the DTE repair company, and they did not fix the unit, even though the repair was a simple replacement of a covered part. After I cancelled my protection plan, I spoke with Ms. Nakieshia ** of DTE. She asked me to send her a copy of the repair charges and indicated she would attempt to get me reimbursed for the repair. Six months and several phone calls later, I still do not have a response from DTE. The total amount I would like to be reimbursed for is $483.50, for the repair that should have been covered by DTE.

We have a company in warren Michigan, our average gas bill was between $3500 and $4500 per month. We purchased new energy efficient furnaces 14 units. To replace the old units [40 years old] and within a couple of months after we started using them DTE came to our facility and changed the gas meter gear system installing a new gear unit. Our gas bill went up by at least a $1000 per month. We fell into the rears with payment for gas now we have a $30k bill that is open from last year. And we need to have an audit on the bills and an opportunity to pay back the debt while still having gas service. DTE will do nothing. We have no gas and our company cannot function without gas. This summer they came and removed the old gas meter that was very large about 3 feet x 2 feet and installed a digital unit.

Yesterday, my power was shut off without any notice even though my wife had just paid the bill five days earlier. When we called, DTE informed us that their new policy is to make people pay a security deposit if they are late in paying. They made us pay $400 to turn our service back on! To add insult to injury, they disconnected power at around noon and their other policy is to not schedule "same day" reconnection after noon so after bringing our bill current and paying $400 in extortion money to them. We were left in the dark/ 30 deg weather with no power and no one to escalate the situation to.

I tried calling several times only to find out they have designed a "perfect" complaint dept. The first tier operator has no authority to do anything and supervisors have always been with other callers. They are supposed to call you back within 24 hours. They have about three hours left to call me. When I asked to speak to a manager, I was told that the tier one operator didn't have the ability to transfer me. I was then transferred to the "higher" level customer service. However, after 20 minutes on hold, I had to go back to work! So in a nutshell, I am forced to buy power from DTE. They have extorted $400 from me and brushed me off each and every time I called. I was hesitant to post this until I noticed that DTE actually has a pull down option for complaining about their extortion policy and several customer service reps have agreed and apologized to my wife for enforcing what they also consider an unfair practice.

I had a rental home in South Rockwood Michigan. When the tenants moved out in Oct. 2007, I called DTE to have the power turned on so the pipes would not freeze. My daughter lives across the street to watch the home. DTE said that there had been an energy theft at this location. DTE wanted verification as to my identity asking for my drivers license and social security #. In good faith, I complied to get this resolved. We sent DTE all the required verification as to who lived in the home with names and ID info. They sent me a bill for over $3,000.00. I called DTE again and they told me the person that you say straightened the situation out is no longer here.

So I went through the whole process again. They said they sent out someone to investigate and was told that the house is occupied because of footprints in the snow and a boat in the garage. I told DTE that the boat is being stored by my daughter who lives across the street and the snow was removed off of the walkway to give the impression to would be vandals that the home is not vacant. I also have proof from the village that the water had been shut off for over a year. We were buying the home on land contract and had paid on it for about 14 years.

We ended up signing the house back over because of finances and residing in a Texas RV park. I went to the bank this last year for a loan of $20,000 to purchase a small home in Texas. The bank denied any credit because DTE had put a charge off on my once perfect credit rating. DTE has broken a trust and misused the personal info I gave them for identity purposes to ruin my credit rating.

I live in a pretty quiet and secluded neighborhood. We've never had any door to door salesmen before. The other day, however, I was approached at home by a man in a red jacket working for a company called MX Energy. Since we'd never had any solicitors, I figured I'd give him a minute to try to sell me on something. Well, a long story and a 30-minute conversation short, DTE customers are allowed to choose any supplier they well wish to provide DTE their gas, and some suppliers are cheaper then DTE! I would never take the time to sign up for a website like this if I didn't have something legitimate to say. I took my own personal time to validate everything this man from MX energy said and it was all legitimate. I'm mad at DTE for not telling me about this right.

The representative told me I should have received a letter about it, but since I'm now saving about $40 a month off my gas. It's no wonder DTE wouldn't want me to know. I was able to call the representative from MX back to my home and get on a plan with them supplying DTE at a lower rate for no additional charge to me at all. And the best part is there are no fees or penalties if I ever cancel MX as the supplier and go back to normal DTE. So I'm still billed through DTE, only my bills aren't as much!

Turns out it's a law that DTE not make a profit on the supply of its gas. I am writing this today to inform anyone who didn't know they could have another supplier other than DTE while still having DTE service. I have received my bills for 2 months since choosing MX Energy as my supplier and my delivery costs are way down. Getting DTE to choose the supplier is extremely easy and has already saved me over $50. I have been helping my neighbors and family get this service to save them a little each month. Nowadays, a dollar is dollar. Anyone interested can email me and I'll give you the representative's phone number.

I purchase a home on Burgess in May15, 2009. June 2009 I called to have service turned on in my name, I was told there was a block on the address and I would have to show proof of ownership. I called the company I purchase the house from stating that DTE wanted to see the deed. September I called again requesting that someone come out to have the block removed. I was told that she will send out an inspector.

October I called and Tek Housing called to request the block be removed. November 08, 2009 I called requesting the block to be removed and I was told that It was schedule on Oct 16, 2009, and she will reschedule and send it to a supervisor. I left a message with a Mrs. D. stating that I been calling for service since June of 2009 and It was cold and I have small children in the home ages two-eight and could someone come out.

November 10, 2009 an inspector came out removed all the meter and asked me to call the theif department to see if the block has been removed. I called and spoke to a Mrs. L. and she stated that they removed the meters because of theif from 2007, and I needed to pay a deposit and a pass due bill from 2004,at a previous address. I stated that I 've been calling since June 2009 and I was told that the service was on at the Burgess address since 2007, I stated that I did not feel that I was responsible for a previous customer that they never turned off service at the address and why do my family have to suffer in to cold this could have been resovle in June and she hung up on me.

November 11, 2009 I went into DTE to speak with a supervisor in the theif department a Mrs. R. stated that she would handle the matter. She took my proof of purchase and sent me to the lobby for thirty minutes I went back to the desk to find out what was going on, Mrs.D. called me back and stated that the inspector stated when she came into the property It was warm. she acused me of using hot water and running a furnace. I do not have a furnace and It was nearly 60 degress outside. my hot water tank was never lit because I was unaware that there was gas service.

I only new of electric that when I made the call in June. She also stated that I had to pay $900.00 for the theif and $1669.00 from a 2004 bill before storing service. When I asked about payment arrangement for the 2004 bill she did not answer me but stated that the FIA department won't even help me and she is aware of the children are in the house.

I just replaced pipes throughout the house. my pipes will burst due to this weather. the children will be sick. we can not live in these conditions. I tried to do the right thing by reporting service at the address and requesting service for five months.

I have had an ongoing battle with DTE. Last spring I changed gas suppliers from green works to mx energy. I was assured the change would not affect my bugdet plan. I had been paying my bill as usual and I admit I was late in April but paid the bill a week later and then three weeks later paid my bill for may (on time) and June (ahead of time). In June I received a billing statement that said no payment was due and then in July I received a billing statedment that said I owed $392.61 when my budget plan payment was &128 per a month.

I called to find out and the person I talked to told me I was taken off the budget plan because I changed suppliers. I told the person I was told that my budget plan would not change if I changed suppliers and the person again said that was not the case. I held off on paying until 7/25/08 a payment of $100 until I could resolve this issue. I emailed and left messages and no help. I work third shift so I cant go into the office or stay on the phone ON HOLD for long periods of time when I have to sleep!

I cant even finance a used car. they have ruined my credit and no one there seems to care when I call again and again to dispute this horrible billing practice they have.

Oh and they also had the address to my home screwed up on there file and would not update it unless the city called them to update the address. I own the place and I know my house does not face Rumley but CASE and they had my address as Rumley which is the side of my house.

ridiculous!

I have not received a statement from DTE energy in the mail since May of 2009. On October 15th of 2009, my electricity was suddenly shut off at about 7-9 in the am. A notice was left stating that I owed over 500 dollars to DTE energy. Now THE NOTICE HAD MY MAIDEN NAME LISTED ON IT, when upon activating my service with DTE, I clearly stated to a representative that my name was now changed because I had married since my last service with them. The representative ASSURED me that the records would be updated. I did not understand why I was not receiving bills from DTE in the mail, nor why they would not contact me by phone, seeing as though they have had my number on file since the day I activated my service. I figured that the reason for your number to be on file, is so that they may contact you in a situation such as this one.

Now back in July, I called DTE to find out where my statements where, and why they hadn't arrived. It turns out, my old last name was still in the system as current. I was again, assured this would be updated. NOW, several months later, upon receiving this 'shut-off' notice, I see that this mistake was NEVER fixed, and now it is threatening my life. Upon filing a complaint with DTE, I was informed by them that it was MY FAULT I hadn't received my mail from them, and that I should have 'kept calling' until they fixed the error they HAD ALREADY STATED THEY WOULD FIX. They told me that they serve over 3.4 million customers, and that the only way for them to inform me of their mistake, was for me to phone-in with them. I THOUGHT IT WAS THEIR JOB TO INFORM ME BY PHONE OF ANY DISPUTES before it reached this point.

Now, I am facing eviction from my apartment complex, and complete loss of my housing and food assistance which my children and I receive. I do not know what to do. I am fearful, for I know corporations usually get their way, being so powerful and all, but I just can't see how they could be so stubborn as to not work with me on a payment plan or anything, when I am not the one who repeatedly mixed up my files! I cannot see how it is my job to inform them when they are not doing theirs! This whole ordeal could have been prevented if they would have just updated the info like they said they would do, and called me to inform me of a late payment. I have no problem with the company they run, but I feel as though they see humans as nothing more than customers these days, and they have terrible customer service. Maybe because nothing is personal.

I have had an on going issue with Dte since 2006. I own 5 houses in Detroit that are rentals. There have been so many problems that have been unresolved. I have talked to several different supervisors, customer service, and workers, no one ever fixes the issues and if they do they return within a month or two and the person you worked with drops off the face of the earth. There are never notes on my file for workers to reference and I have had to start over everytime. I have even filed a small claims lawsuit and they returned it because no one would except the summons!

The problem I have is with billing and they have added these bills, which belong to other people, to my home address and my credit report, the gas and electric has never been in my name! I have proved this over and over with copies of rental agreements and eviction notices. Every time it happens they seem to not have any thing on file and different amounts and dates. I am at my wits end and do not know what to do anymore.

These issues have caused sever stress in my life, it has cause my home gas and electric to be shut off and several hours of time in and out of Dte offices and on the phone.

i canceled this account after only a few days on 7/16/08. they didn't transfer it until 7/22/08. customer service claims that it takes time to send a man to shut off service, and that was the reason for the delay. i know for a fact service was not shut off but transfered to woodbridge apt office, service was never interrupted. therefor there was no reason to delay transfer. dte is claiming i am responsible for charges up to 7/22/08. when i paid my part in late july, customer service said i owed $5.00 and some change for my final bill. also it would cost me $3.00 extra to pay it over the phone which i did. now customer service says that was only for one days service. why would i pay extra if i knew i would have to pay more later? this is getting ridiculous, and if i have to i will take it to court simply on principle.

My power went out June 6, 2008 I contacted DTE Energy and they told me that someone would be out to restore power within 15 hours. My was out until June 14, 2008 with 2 different service people coming out telling me that there is nothing wrong with the power lines and that it must be something in my house. I called my electrician and he ran a test that confirmed that no power was coming into my house.

I called DTE Energy back on June 14 and explained to them once again that I had no power and that if it was not turned on today, I would be filing a law suit against them. About 1 hour later a service truck showed up and the men showed me that my line going to my house was fried and that they would need to repair it. I dont understand why the first two service guys didn't do this. This is poor customer service!

As a result of my power not being fixed properly, ALL of my food was destroyed and has left a nasty odor in my house.

The short version is I lost my home in 4/07, as a result of being on medical leave for 14 months. I had a high gas bill, myself and DHS paid down my gas bill from 5,000 to $2,900. I called DTE to get gas in my name again, because I am able to move into a small apartment now, and to continue paying on my delinquent bill.

Because I am not considered low income, they want me to pay the whole bill. I do not have $2,900 to pay all at one time. I am not asking for a hand out, I just need help. I am a single parent (widowed), what do my daughter and I do heat and lights if no one will help us. Can you direct to someone that is willing to help me

they did not bill me for gas for two years. they said my meter read no gas usage but came up with the amount of 4200.00, have disconnected my lights at my new address.. they have changed there story 3 times about the bill and will not budge on this $4200.00

have had to stay with others paying rent for a place i can't use.

On 9/12/2006 I went to DTE Energy to get my gas turned on. I am a woman taking care of 3 girls and pregnant with twins which are due 10/29/2006. The representative looked at the deed and all the other information. The representative told me I would have to leave and call energy theft. I did not understand why, but when I did call energy theft I left several messages in the course of two weeks and never received a call back.

After two weeks when I finally did get through I was told by Ms. Moore of energy theft she told me that DTE was suppose to fax the information to them while I was still in the office so I had to go back to DTE Energy. On 9/19/2006 I returned to DTE Energy and was asked questions concerning the prior tenants to the address 245 Monterey. My grandmother who owns the property gave DTE Energy all the information she had and the deed to the property and then they asked my grandmother and myself some more questions. The representative looked at the deed and then asked for the new lease. I told them my boyfriend had already did all that and the account was opened and paid for. The rep then said that my boyfriend still had to come in and show his identification and the lease agreement. Upon doing so we was told to call on the phone because he did not have his social security card.

The rep over the phone was looking up the account on the computer while setting up the account she found the information which showed that the account was paid and open and she stopped suddenly when something showed up on her screen stating that it was still a hold on the property 245 Monterey and we would have to call corporate security to get it lifted and then we should be able to have service. Me and my grandmother went back to DTE earlier that day and then I returned by myself to show them the rental agreement, yet again for the 4th or 5th time. I called corporate security and they said DTE must have not let the hold off because the landlord just put it in this morning. Thursday 9/21/2006 I called DTE back and I got a rep by the name of Ms. Williams on the phone who asked me did I know how much the bill was. I told her I did not and then she informed me the bill was $15,000.

She said you can fax me the deed and the eviction notice of the woman who resided at the address 245 Monterey before I moved there. There was no eviction notice the lady just got up and left. We gave DTE all the information we had and I have 3 girls and twins on the way. I don't understand why DTE allowed me and my boyfriend to set up an account and pay for it when they knew that this much money was owed on this house.

It is not fair for me to have went through all of this for nothing. I f I had know the gas bill was that outrageous I would have never moved there with my family in the first place. I was misled and an account was opened and paid for and now my girls and myself are currently living with no heat. My twins are due the end of October and with all the other stress I am going through I have tow worry about my daughter's and my unborn twins having heat as the winter approaches. I don't know what else to do and I need some answers as to why DTE is able to take money from me knowing that they were not going to turn the gas on. I would not have moved my family to 245 Monterey if I was told about the outrageous balance on this address when I first went into the DTE Office.

I feel DTE should have known how much was owed on the house before they took my money. If they found what was owed the third time I came to the office they could have found the same information the very first time I came in to open an account and paid in advance before I even received the service (which I never did!) The reps at DTE are either incompetent or deceitful or lazy, I don't know which. I tried talking to someone at Channel 4 news and Channel 2 news to no avail. I am at my wits end. DTE should be held accountable for withholding information or simply being deceitful to consumers trying to make a living for their children. It is immoral and inhumane for me to have to go through all these changes to get treated as if it is no big deal. My family is my life and I am trying to make it the best way I can. DTE took the money and opened the account and then refused me service. I NEED HELP!

On dec 1 2003 my light and gas was turn on by there company,ihad move to another house on jan 30 2004 . The same day that i move i call them to cut the light and gas off, they cut the light off but didn't turn off the gas so from the day i move out to mar 13 2004 the gas stay on . So next thing i know is i get a bill for 1039.74