Dominion Resources

This is the second most abusive company on earth. Only Verizon is slightly worse. They refused to pay for all the food lost when the power went out from blown transformers. The people they hire do not seem to know the difference between the word "ask" and the word "ax". Lowest quality employees on planet earth in my opinion. Trashy over-priced monopoly. If you have a third grade education, this is a good place to go collect your welfare check doing nothing.

Dominion Virginia Power just hiked my budget billing up by $54.00 a month. I do not see how this is possible when all of their charts and graphs on my profile detailing usage all show that I used less energy lately than in the past. This budget billing amount of $196.00 per month is the highest it has ever been and I have lived in the house 11 years. My kids have grown up and moved out. We are using less energy but our bill is the highest it has ever been--unbelievable! It will be very difficult for us to pay this bill as my spouse has been laid off for over a year, only working part time and we struggle to make ends meet as it is.

I have just purchased a townhouse and Dominion is demanding that I pay two times the highest previous bill or $2,400 as a deposit! I was told I could post o bond or get a letter of credit but that requires going to the bank and setting up a deposit account for $2,400 plus bank fees to get a letter. I am not renting, I own the unit and am going nowhere. I also have excellent credit and asked if I could give them credit references or scores. It doesn't matter to Dominion. Pay up and they hold it for two years. This is a significant cash drain and an unreasonable practice on Dominion's part. Consumers are given no choice in this matter and must accept whatever Dominion demands.

I just received my Dominion Virginia Power electric bill in the mail today. My bill is over $130.00. My usual bill runs about $87.00. I live in a one-bedroom apartment. I don't have a television, microwave, DVD player or huge stereo system. I use my computer to watch movies and listen to music. I do not use that much electricity for to receive a high bill. A couple of months ago, my oven was accidentally left on while I was in another room for a two or three hours and my electric bill was only around $87.00. Last month, it took less time to cook my Thanksgiving turkey and now I receive a bill for over a $130.00? That is insane!

I'm already on a payment plan because when I first moved into my apartment, Dominion Virginia Power decided they wanted to charge me $180.00 deposit because I never had electricity with them before. They divided the deposit into three installments of $60 and did not bother to tell me that one installment was due within 45 days. I thought that the company was going to send me a bill. By the time the bill came, Dominion Power had added in two installment payments and that put me in the rear. I feel they deliberately didn't tell me that an installment was due before I got a bill because they wanted to make sure I didn't pay on time to keep my deposit.

I want to know when will Virginia get another electric company so that people will have another option. Dominion Virginia Power is taking advantage of its customers because there is no other option available to us.

The Dominion Hope Gas company sent me a bill with wrong meter reading. I called them 3 times, and I am still not get things resolved, and they even said that they will charge me $30 if their previous meter reading is right. I feel angry and discriminated. The meter is outside of the house, but they still asked me to stay at home, waiting for someone to read the meter tomorrow. I am discriminated because they know from my tone, that I am not a Native American. It was a very bad experience! They totally destroyed my Thanksgiving holiday.

I am a 76-year-old woman, with an 82-year-old husband who has severe medical issues. On August 27th, 2011 at 5:00 pm, my power went out as a result of a sudden wind (Hurricane Irene was approaching, but had not actually surfaced until much later that evening). I reported the outage to Dominion immediately. They informed me that my electricity would be restored between 3-5 pm the following Monday (Aug. 29, 2011). Once the 5pm time frame had passed, I called Dominion. They informed me that they had until Friday close of business to restore all power outages related to the storm. I informed them that I was the only person on my street who'd lost power. Their response was, "We're sorry ma'am, but there's nothing we can do." It is now Tuesday. And up to now, I still have no electricity.

Due to the electricity being off, my landline phone is also unavailable. There is no way for us to dial 911 or call for help in the event of an emergency. I am purely disgusted with Dominion Power, as this is not the 1st time this has happened. I am the only person on my block with overhead power lines. This often results in us suffering for days on end without any power. Dominion is a despicable company. I will report them to any and every avenue that will listen.

Dominion has constantly overcharged. Competition is good. If the opportunity arises again to allow competing companies in, let's not fall for the lowering rates only when threatened. Paying a little bit more may be worth it in the long run to allow other companies to compete. I suggest holding on to the bill/s that are clearly overcharges, so that this ill treatment will not be forgotten.

I have been paying for a plan that would take care of anything that went wrong with my furnace and air conditioner. So when I called them, they sent someone out and I gave him a check for $50.00. He said it was the compressor that was bad and he took the numbers off of it and said that he would look for one. Then when he was leaving, he said that Dominion power was not going to pay for the repair. He said that they had sent a letter out in February saying that they would not pay for anything that was not under warranty.

I explained that I had never received a letter and I had no idea what he was talking about. I waited about a week and never heard from them. I called and talked to Todd. He said he would find out what was going on and call me back by noon, when I had to go to work. He never called. I do not know what to do. I have paid them all this money and they are refusing to do anything to help me. I am a woman who lives alone. I do not make a lot of money. That is why I signed up for this program. I can not believe that the power company treats poor people like this. I am very hot and it is hard to get any sleep. The condo association where I live said that I could not put in a window unit. I have diabetes, high blood pressure and allergies. I usually run the air conditioner all the time for the allergy problem. Thank you for your time, I hope you can help me and the many other people that I am sure they are doing the same thing, too.

I closed my account with Va Dominion Power back in Oct 09. I subleased my apartment and moved in with my grandma who became critically ill. The person I subleased to was responsible for the utilities and established them in there name. They changed the account several times in which Dominion will give me minimal information on due to confidentiality.

My grandmother passed away and in June 2010, I moved back to the apartment and the subleasor moved and disconnected the service. Upon that, I established my service. I recently received a letter advising me that they were transferring a balance of 1077.00 to my account from the last account holder at my address. Can they do this? My service is threatened to be disconnected on an account that I just established.

I lived in a one-bedroom, 600 sq. ft. apartment for six months. During that time, I spoke to Dominion many times, concerning my monthly bill amount. They could never give me a straight answer even when I spoke to supervisors. In January 2010, my heat bill was almost $300 for my small apartment. In February, I knew I could not afford that bill again and never ran the heat all month and froze. I received the February bill and it was almost $300 again. I then knew something was wrong. I spoke to them and they said it was an actual reading. I had to move and I could not afford to pay that much every month.

My lights were turned off back in February. I had to pay $2100.00 to get it back on. I did and they closed my account and gave me a new one. There was a $729.00 deposit in the old account they closed plus a $729.00 deposit was included in the $2100.00 I paid to reconnect. Now, they are charging a new deposit of another $729.00. I have been paying $100.00 a week; it is a burden but I have no choice because I have 6 children in the household. How can they continue to get away with this?

I called and asked could they use the deposit in the account they closed. They said no, I had to pay my bill plus the deposit on time every moth for a year and then they would refund the first deposit. How am I to do that if my bills keep having deposits added? I need help. This just isn't right. We are being threatened with disconnection if $724.51 is not paid by July 2, 2010. I have to choose between lights and what is needed in the household, food, car payment, etc.

I was a customer of Dominion VA Power from June 2007 through June 2009. I moved from Virginia to California in June of 2009. I just recently found out about two refund/credits that VA Dominion Power has been giving customers due to overcharges. One is for 2008, one is for 2009. I am entitled to a refund for 2008 and a partial refund for five months of 2009 but they will not give me a refund as I am no longer a customer and have no active account. It's pretty hard to be a customer of Virginia Power when you live in California by the way.

To be entitled to the 2008 refund/credit, my account had to be active on September of 2009 and to get the rebate/credit for 2009, my account had to be active on April of 2010. This is info from customer service at Dominion VA Power. I contacted the VA State Corporation Commission (Energy Regulation Dept) and was told almost word for word exactly what Dominion VA Power said. That in itself is suspicious but that's another story. If two people are overcharged for same time period both should be entitled to repayment not just someone who has a current account. There is no logic behind this policy. I know the refund was small but at this point it's the principle of the thing.

We were just keeping up with our bills by paying the past due bill each month. My wife became ill and was in the hospital (she usually paid this bill) and I had just realized I needed to pay it. I found the bill and noticed at the top that they wanted to put us on a deposit plan whereby we had to pay extra on top of our usual bill in order to stay connected. I called and spoke to a young man and asked him what I could do to stop us having to pay this deposit fee. He told me if I paid the bill in full then I would not have to go on it. The last thing I asked him before ending the call was "this will definitely stop us going on the deposit plan?" and he said "yes sir!".

When the next bill arrived, it had the extra deposit fee on it that we could not afford as money was, and still is, exceptionally tight. I called them up and they told me that he was not authorized to tell me the information given above. I discussed it with them to no avail. My wife then called them and made a payment arrangement stating that we get paid on the 1st and the 15th of the month and that our rent is paid on the 1st so we could only make our payments on the 15th. My wife was really clear about this.

Next thing we knew, we had been taken off that arrangement as we had paid it a day later than they had billed us (we paid on the 15th as discussed with the Dom Power representative). Our bill had gone from zero to about $700 in about 2 months. As you can imagine we are having difficulty paying this bill. We have now paid them the full deposit they wanted but in doing so we are financially crippled and are finding it hard to keep up with the rest of the bill. They have about $500 of our money sitting in an account but are threatening to cut us off as we are behind in our bill.

How can it be legal (especially in these economic times) to add on these extra payments? They are the only company in this area that we can get electricity from so it is not as if we can leave them and our bill behind and sign up for someone else. We are at our wits end and it is affecting my wife's health with the threats of disconnection each month. Please help!

I live in a 600-sq foot apartment. I am a full-time student and worker. I am rarely home, and I do not use the dishwasher and don't cook at home. I shower mostly at the gym, etc. What I am saying is that I rarely use the electricity in my house. The day I moved in to my apartment, I put the plastic energy saver on all my windows. I keep the house at a very reasonable temperature over the winter month of January. I received my first bill at my apartment, and it was almost $300. That is how much I paid at my 3-bedroom house with a washer and dryer and no insulation on the windows.

There is no way that a one-bedroom apartment would be the same price as a 3-bedroom house. I then shut the heat off and did not use it at all for the entire next month. I then received my next bill, and it was almost $300 as well. I called them, and they gave me the runaround. I spoke to Mr. Francis who never gave me a real explanation.

I have lived on my own for 9 years and have never seen anything like this. I understand January and February would be a higher cause of the weather and costs. However he told me that if I never used my electricity once the entire month, my bill would be a minimum of $179.00. My cousin lives in the same complex with me in the same type of apartment with her boyfriend and she said her bill is never over $100.00. Something is not right, and I am not sure what to do about it.

I am being forced to pay an installment charge on my account in the amount of $304.00 per month for (3) months. This is in addition to my monthly amount. I have been late on my payments for the following reason: I am being charged an exuberant amount. I have asked several times if Dominion could come out and check my home to see why I'm being charged so much. I live in a 3-level townhouse. My highest bill has been $576.00 in the winter months. This a lot to pay, being no one is in the home all day until after 3pm, Monday through Friday. Please help me to resolve this issue.

They overcharged me, then charge me twice for the same month. The amounts was so high that I almost had a heart attack. I was living in a one-bedroom apartment and I'm gone most of the day. I have a small thirteen-inch television and a little radio, and the woman that was gone down stairs from me left her xmas lights and her stereo on for a week and know one was home, so they stuck me with the bill.

There is a story that I would like to report. It seems that Dominion VA Power has found ways to get their rate hikes. My friend, my daughter, and I have all received notices that they are charging us additional deposits. We have all lived in our homes for several years. We have all had Dominion accounts for all of those years. Last night my daughter was told that if she didnt pay it they would cut the power and they did. She has two small children who have just gotten over Strep throat. This is not a small deposit. It is equal to two months of your highest bills.

I have gotten this same notice before a few years ago when they didnt get their rate increase. It seems that with the economy the way it is that this is cruel. I know lots of people who are struggling right now and I bet many of them have gotten similar notices. I am the first to admit that I pay it late all the time and I wait until I have to pay it. Thats not because I want to pay it late its because of the economy. I have never let it get cut off. I am a single mom.

Every time they are denied and increase they take it our on VAs most vulnerable citizens. They have no physical location to accept payments. Indigent people with no checking accounts or charge cards have to go to gas stations and grocery store to pay the bill. My daughter spent every dime she had in the world to get it cut back on --on December 1st. I have a cut off for 700 dollars due to the "deposit".

my power was turned off. I asked them for a payment arrangement and they flat out refuse. And i informed that i have contacted the taxpayer advocate service and i claimed "hardship due to monies from the IRS that I have not received" and they refuse to listen and they TURNED OFF MY POWER.

I have a child at home and he is goes to online home schooling, in which he needs the internet to do his school work and this is in compliance with the school board of virginia.

ALL I WANT IS FOR THEM TO TURN ON MY POWER UNTIL THE TAXPAYER ADVOCATE SERVICE WORKING ON MY CASE, CONTACTS THEM. All the food in our refridgerator spoiled. we are in total darkness. my son cannot attend school (online), it is very cold, we have to eat out, we have to take cold showers and i am afraid that we will get sick with the flu.

The new balance is 1833.43 I cannot pay that amount in full. I asked them if I could make good on the apartment if we could come to a reasonable agreement for the remaining balance. I asked them if my parents could turn it on in their name and they said no that the balance had to be paid in full. I have spoken to the state corporation commission and they cannot help me. I think that it is unfair for someone that is trying to work cannot get assistance through the government because I make too much money. I have tried to apply for other jobs and yet I have been unsuccessful. I even got put in jail because I couldn't pay my child support. What kind of a world do we live in that people have to live without electricity when it is getting cold outside. I have no other options. I also applied for assistance with the Chesterfield Colonial Heights Department of Social Services. But because I make 9.50 per hour it is too much to qualify. I make enough to qualify if it is based after taxes and insurance but not before.

our insurance wont pay as its the electric companies fault. bad wiring!!

they came out replaced 1 of their burnt wires from pole to our building.
we filed a claim with them for damages and they refuse to pay.
they say its out of their hands.
they admit the whole area is planned for rewire in a 3 block area around us in next 3 months.
we have paid to have some equipment repaired but several large pieces of equipment that we need is not working as we cant afford all the repairs.

our shop just opened in oct 2008

the brown outs and power surges happen constantly and we keep losing eqipment and stock due to dominions faulty equipment, power lines.
refrigeration company said that due to power surges it burns up windings etc in the equipment.
we have lost 4 pieces of equipment.

we need help!!

we are about to lose everything due to income lost becouse of dominions power surges damaging our equipment.
everyone is afrad of them and wont help us.
other people have complained to them about power surges and dominion wont help. they say their not at fault.
we need help but no one will help us as they are afraid of dominion.
you most likely wont help either or will say we dont know what you can do. but i was advised contact youll.
we need help.

does anyone have the guts to fight these people and their company and help the little people.

with all the burnt up compressors and switches we cannot sell what we are supose to sell.
we are having to make 2 trips a day to our shop when we are closed/off to check equipment and our food stock to make sure power has not shorted out something.
weve lost over a week from work do to equipment damage.

we are losing sleep due to worry if we are going to lose everything again and again.

Does anyone know why we are paying this additional fuel cost/delivery fee, (mine is about $80 per month) on top of our electric bills? It appears that this began last summer when gas prices were very high. Gas prices have been much lower, and yet, this fee remains???

I was part of a budget plan that was not supposed to exceed the budgetted amount. I was hit with triple the amount less than 6 months later. I cannot afford this bill and they left me with no choice, no help.

When I spoke to the customer service person, she stated that my bill for April 2008 was due on April 2nd and they didn't receive the payment until the 18th.

I moved into my apartment in February 2008. The first bill that I received from Dominion was in on April 8 for the March bill. They are saying that I have made partial payments. I am telling them that I have paid them what was requested based on the bills that I have recieved.
I think some how they mixed up my bill from my old home with the bill starting at my new home and just realized their mistake, now they want me to pay a deposit.

I don't think this is fair and I don't think my bill should be an extra $69.00 a month because of it.

Also they are increasing my wattage to justify it. My September wattage usage was 798 and October is 978. It's getting cooler outside and no one is using air conditioners, so how is my wattage going up?!!!!

They are just taking my money,because they know that I don't have anyone else to supply my electricity and so what if I get upset..........where am I going to go?

I had a power surge from the local power company. It started a fire in my guest room and did over 6000$ in damage throughout my home.

I opened a work order with the power company and it took several weeks to repair. I filed a claim with my insurance and was told I would get my 500$ deductable back when the power company paid. I've spent numerous hours on the phone trying to get a power company rep to open a claim. I left a lot of voicemails with the people supposidly handling the claims and never got a claim opened.

Then after a two hour phone call with them I got a letter saying I was denied on nov 9th 2007 (i didn't request a claim until after that date).

Last Friday another surge hit my home. An electrician assumed the second surge came from when they dug up the cable to repair the originally damaged cable. I have a large piece of equipment in my yard from the power company with no explanation for 3 days.


6000+ dollars in damage.

Pulled back and leg muscle running to put out the fire

I have been sleeping in hotels, family members which has been a financial and personal burden/inconvenience.

Dominion Power is overbilling for my electricity use. I have complained to them since the beginning of February and they promissed to investigate, however, a month went by and nothing has been done. Instead, I received another over priced bill.

I live in a two bedroom apartment with a room-mate. Both of us work 10-12 hours everyday. Rarely, we have a day off. We don't cook and keep the thermostat below 60 when not home. My landlord pays for hot water.

Dominion Power has sent me 3 bills with an alarming kWh usage. In January, February and March the bill is charged for 2168, 2778 and 2400 kWhs, respectively.

I have compared the kWh usage with friends who own houses and large families and their kWh usage is similar to mine. I have lived in comparable size apartments and the highest I've paid, in kWhs, is 1100.