Con Ed

Con Edison using strong arm and illegal tactics! This is my second experience with Con Edison. I have a small business in Queens. Two months ago, Con Edison came into my office while I was not in and told my employees that they were going to shut off the electric due to a past due bill. I was in Manhattan at the time at a customer's. My one employee called, and I asked to speak with the rep from Con Ed. He said I must pay the bill right this minute or they would shut off the electric. I explained that I was in the city and could only pay with a Visa card. They said they do not take Visa, only AmEx or MasterCard! I said I could pay with a check by phone but not till I returned to the office at 3PM. After arguing with them for several minutes, I finally got them to agree to wait till 3PM when I returned to the office.

They harassed my employees and got them all upset. Then after I returned to the office, I called in the payment and asked to speak to the supervisor of the employees who had come to my office. I was treated totally rudely with no respect and told that they could not give me any info. Today, I was out again, and they came again. This time, they demanded that one of my employees write them a check from the business account, even though they were not an authorized signer on the account. She was scared and could not contact me as I was on the train. So she gave them a check. By the time I got back to the office, everyone was so upset!

I have never heard of a company treating their customers like this. Who does Con Ed think they are? The Mafia or the Gestapo? I have been their customer for more than 10 years. They have a large deposit that they are holding and barely pay interest on my money. I would like all of NY to know how awful they treat their customers. We have no other option. They are a monopoly in NYC, so they get away with it. It is really awful! I filed an official complaint with the Mayor's Office and will write my congress rep and whoever else I can think of. I want this published on the front page of every city paper. They should not be able to get away with this.

I have lived at my residence now for about five years. My complaint is that since I have lived here, Con Edison has torn up the front of my residence and across the street at least five to six times a year and always the same two spots. This is utterly ridiculous. How does your company justify this? How can you possibly have the same problems over and over again in the same two spots? I'm so annoyed over this that I am ready to call the news about this. An investigation needs to be done.

Roadwork First Ave. 10021, April 26 - May 2012 - Con Ed and subcontractors have been doing roadwork between 72nd and 76th on First Ave. all weekend. The car traffic woke us up as they plowed over the metal sheets that weren't anchored on the 73rd and First intersection. I spoke with a friendly supervisor on Monday. He assured me that the inspector would take care of it. It never happened.

I am a superintendent here in Bayside, NY; and I manage a small building. I received a call from a Con Ed worker who said he needed access to my basement to cut the service to one of our apartments. After being suspicious that the information the Con Ed worker had about which meter to shut off was wrong, I immediately started an investigation. I found out that he was going to interrupt service to the wrong tenant. Basically, the Con Ed worker had the right tenant name, someone who died in our building a few months back, but he had the wrong apartment number.

I tried calling him back 2 hours later, right after I solved the discrepancy in the info. I left a voice mail on his work phone with the correct information but never heard back. Yesterday, I received a letter from Con Ed which said that they where unable to gain access to our basement and that If I don't call this 212 number by April 30, they would have a marshall come in and remove the meter. Thank God that the building owner has had previous similar experiences with Con Ed, and because of that, he believed my version of facts. Otherwise, I would be falsely accused of abandoning the work place during working hours. This is unacceptable. They are lazy and incompetent people.

Con Edison is charging customers, including us and our neighbors, for "the effect of variation from normal weather". We had a warm winter and used less gas, so we are getting charged a rate adjustment. Natural gas processing is falling and we are paying top dollar. We were without gas around New Year's because they did not fix the lines correctly post Irene. It's a terrible service - and now this. This is not right.

I am writing to you to inform you that Con Ed has denied me an account to be opened under my name after I have submitted all evidence to have service under my name. Instead, they are pushing me to pay for a Con Ed bill of nearly $3,000 which is not under my name, and which I shall not be held responsible for. A Con Ed representative has called my landlord and my landlord has confirmed everything to the Con Ed representative about my resident status and still, I am being refused service. I moved into the apartment March 1, 2012 and yet I am being denied service.

Instead, Con Ed has a name of Milagros ** who I do not know nor I have any connection with and yet pushing me to pay this outstanding balance. My question to you is--what lease was furnished to have Con Ed grant Milagros ** Con Ed service for the apartment that I am currently residing in? This was total negligence on Con Ed's end. Someone obviously failed to follow policy and procedure and now, I am being penalized for it. Yet, I am providing legitimate documentation (still being denied) and being forced to pay for this outstanding balance which is clearly not under my name. I had asked to speak to a supervisor on Friday, April 6, 2012, Mr. ** and to date, April 13, 2012 he has never returned my phone call. This is unacceptable.

I will file a formal complaint with the NYS department of Consumer Affair, Public Commissioner and court action. Please call me or respond to my email at your convenience so that this issue can be ironed out in an appropriate manner.

We are at the mercy of ConEd because this is the only electrical company that provides electricity to our business in Brooklyn, NY (most of downstate and 5-boroughs). I noticed that on one of our bills is a charge of $31.57 marked Adjustment, thus I did call ConEd at 212.243.3003. After 25 minutes listening to music and ConEd messages on hold and more than 15 additional minutes with representative, I was told that this is ConEd's collection/on site representative visit to collect overdue ConEd bill charges. I asked for specifics. Then I was told by the representative that he was not able to give me a description because the computers' down. Naturally he asked if it is OK to call me back, I said OK and did provide him with my office phone number.

He did call back within 15 minutes with this explanation: ConEd representative has visited my establishment on February 24, 2012 at 12:22PM and was denied access and/or payment for the overdue ConEd bill charges and gave me a (bogus) name of non-existing person/company name. Then I asked to speak with a supervisor. After 10 minutes on hold and constant apologies from the representative, I was finally connected with Mrs. **, a supervisor. I have asked her to explain the charges and wave or take off those charges. She said no.

This is not a first time our company was charged an Adjustment (3 times in last 5 years, plus this one). I know that ConEd maybe an OK company, but maybe its employees in the field is not so honest. I will file a formal complaint with NYS Department of Consumer Affairs, Public Commissioner and maybe a court action? ConEd is a very big company and the biggest rip-off one as well. One must pay close attention to billing for service etc.

On the delivery charges of the Con Edison bill, it appears we just eat whatever they bill. I went and investigated how to save and changed my supply carrier, besides being more energy efficient. However, is it just that Con Edison can tack onto the bill a delivery monthly rate adjustment stating "Adjustment for miscellaneous costs and credits, and from October through May, for the effect of variation from normal weather." Additional $22.61 added to the bill for March 2012. Someone needs to audit their billing practices. Thanks.

I am a begrudging customer of Con Ed, NY and I have had real problems reading my meter, mainly because the meter is not actually in my building. The ownership of the next building has changed hands and it has always been difficult to get access. Because of this, Con Ed has been giving me estimated billings. As a non-US citizen, I wasn't really sure how much an electric bill should be and swallowed the $120/month average bill they were sending me. Bear in mind, I live in a 1 bedroom apartment, I have no TV, no aircon, no heaters and all of my light fixtures even have energy saving light bulbs! I try to be green.

Towards the end of last summer, this bill started rising to close to $200/month at which stage, I really started to question the numbers. My next door neighbor, with basically the same sized apartment told me that they pay around $50/month. When I was finally able to get a meter reading, Con Ed then sent me a new bill claiming that I owed them an extra $830! This would mean I have been using close to $200/month of electricity in my tiny apartment over 4 years. I spoke to a customer services woman and she admitted that the rate was overly high, but there was little she could do. Instead, I took my complaint to the public services commission. They agreed to freeze $425 of the total bill, but I had to pay the rest whilst the bill was still in dispute.

The dispute started in November and is still unresolved. In the meantime, Con Ed are still sending me bills of over $100/month. Having spoken to a representative who admitted that when they have read my meter, it has proven to be low, but that they still must return to estimated billing whenever they don't get a read and this estimated billing is still based on the old, extortionate readings. I have since made multiple readings of my own, however, Con Ed reject them on the basis that they do not fit with their estimates (which are based on estimates of estimates!). In the seven days between my readings, I had used a total of 32kwh (from April 3rd to April 10th). Using very crude calculations, I came to a monthly number of $25/month!

I'm not saying mine is dead on, but I'm sure it's a lot closer to the truth than the $120 odd that they claim. According to the public service commission, I cannot open more than one dispute at a time (who knows when the old one will end, 5 months and counting!) and Con Ed is not interested in accurately adjusting my bill. So what can I do? Even if we were to round my bill estimate up to $50/month (double the amount of my calculation), it would prove that during the total time of my residence in this apartment, the total amount I should have paid Con Ed for electricity would have been $2,250. However, if we take Con Ed's reading, it has been closer to $6,500! All I am looking for is a bill that reflects actuality, is this possible?

I really can't understand the ability of a company to monopolize an industry (utilities) and do whatever they want with no worries. These guys charge whatever they want and people complain to the only people they know of (you guys) and nothing gets done. They charge crazy amounts for the delivery of gas and electric and they guesstimate charges because their lazy meter readers can't ring the bell to the house. What can be done with today's modern mafia? You know what? Nothing. We are screwed - period.

I received an estimated bill from Con Ed because they were unable to read the meter in the apartment building I live in. The estimate I received was based off the prior tenant from the previous year. The bill was extremely high and when I tried to talk to a Con Ed representative, they were unhelpful and told us that there was nothing that could be done.

Months later, we tried calling again and were met with the same useless answers. A few more months passed and we received a letter explaining that we are required to appear in Brooklyn Civil Court within 15 days of receiving the letter to set a date for a hearing. I went to court and set the date. I returned on the date given to me and found I was not at a Brooklyn Civil Court hearing, but at a meeting with a representative of Con Ed. No judge, no courtroom, no hearing.

The representative was unable to help or even see my bills because her information was unavailable. So I'm out two days of work, have accomplished and corrected nothing and continue to accrue more bills and penalties from Con Ed. As they are a monopoly and apparently can get you to appear in court under false pretense, I do not know what else to do.

Con Edison is charging 150% more of the value of the gas and electricity provided in a continued scam that nobody controls. Our electricity supply of 360 KWh costs $23.72, total charges: $93.18. Our gas supply of 146 therms is $66.35, total charges: $230.44. Total supply cost is $90.07, total charges: $323.62. Who is controlling this scam? Please help all NY residents in solving this problem. Thanks.

Every time I try to submit a meter reading via the ConEd website, it says the reading's wrong because it's inconsistent with prior usage. So I have to call and speak to a rep. A rep said someone is coming to my building to read the meter and that the reader would buzz my apartment. I took the day off from work for the meter reader, and no one buzzed my apartment. I called to ask why no one came, and they said, "The reader says no one answered the buzzer."

One rep said my meter must be broken because the reading I gave her over the phone is wildly different from previous usage. The rep I spoke to the next month said he doesn't know why the other lady said the reading was wrong because it looks right to him. One rep said she has my apartment down as the designated one to open the door for the meter reader (would it kill them to hit all the buzzers in a building with five apartments -- why put the onus on one tenant to be the gatekeeper?) and the rep after her said she doesn't see my apartment as the designated one at all.

That is what is driving me absolutely bananas -- why can't ConEd get a proper logging system so that everyone on their end sees the same information? And why can I never submit a reading via the website? Is it permanently buggy? And these are the people entrusted with keeping their energy grid from melting down, the same people who can't even get their billing system correct?

I am completely fed up with this nonsense and would like to pay what I truly owe, not some hiked up estimate. I used to have a normal relationship with ConEd, and over the past two years, things have just spun out of control. I honestly believe they never send out a meter reader anymore and just hope I'll keep paying what they tell me to. I smell a scam.

I moved into my apartment in November. After my first 29 days of service, I got a bill close to $300! I called them immediately, asking them to come out and read the meter again because there was obviously a problem. They adjusted the bill to $121 instead. I told them that was still high but thought that it would level itself out. I was wrong.

On the following month, it was right back up to $276. Most of the insane charges are for Con Ed's delivery charges. For using $9 of electric, I'm being billed $43.65 for delivery charges. For using $55 worth of gas, I'm being billed $115.08 for delivery. Everyone keeps telling me they can charge what they want but there's no way this can be legal.

At this point, with an unpredictable utility bill and my other expenses, I'm going to have to shut my gas off for the remainder of my lease! I have lived in apartments and have owned my own home. I have never seen utility bills like this. How do I get this resolved?

I am being discriminated because of a person that has the same last name as mine, who lived in the apartment before me and owe Con Edison. I am being told by Mr. Ron ** that I have to pay another person's bill in order to turn my lights on. I do not feel that that is appropriate or fair to me or my children. My resident is supposed to be used for my daycare business as well as my living arrangement. I am asking for some type of assistance in this matter please.

Con Ed periodically sends requests to me for deposits on my account. I assume this happens because I, at times, am late with payment. My bill has never been over more than $120. It is always paid within 30 days or so of the due date. Mind you, I have been a Con Ed customer for well over ten years and have never left an outstanding balance. This last time, they kept persisting with shut off notices, even when the balance was less than $100. I paid the bill off in full, and am still being asked for a deposit.

When I called to request for a waiver of deposit (I am a disabled single mother in an attic-apartment that has to supplement heat with electric heaters, etc.), they just continually requested that I sign up for direct payment from my account (I think not!) or a hefty deposit of $255. This for a customer with a small monthly bill that has been a paying customer for over a decade.

It's a disgrace that they should be able to threaten a necessary utility when the bill is paid in full! They are taking full advantage of their monopoly position to strong arm small customers, it's a disgrace and should not be legal.

On Friday, February 24, 2012 at 5:30 AM, they opened a hole on the street and all the water was coming into our apartment because some of the sleeve pipes did not have the proper insulation. This happened on both days and on Saturday, February 25, 2012 during these two days, Con Edison was working outside because there was a high volume smell of gas so Con Edison came out to fix the problem but what they did was damaged our apartment. The linoleum, clothes, books, wall, and Christmas decoration had been damaged where the water was coming from. We would like to get reimbursed for those damages, can you please help us out or direct us to the right agency that will be paying for these damages and we estimated about $600.50 cents. What should we do? Please let us know. Someone has to pay for those damages. My mother has an oxygen machine, and she has asthma as well. Her life was in danger and Con Edison who has had us for about forty years and we never had any problems with Con Edison, but please show us how or send us the proper work to continue this claim. I would like to thank you for helping us and especially my mother.

I am being charged enormous rates from January to April. One month was over $800, and now it is $1,557.00 for a month. They are telling me that they have estimated my bill, because no one could get in to read it. My husband read it, and now it is $1,557.00. Why is this allowed to go on? It is not only me. They do this every Spring. Last year, they charged me over $2,000, because they said they had to estimate bill. Why is no one investigating them? Have they paid everyone off that can do anything? I asked a consumer advocate to look into this, and his office acted like I was bothering them. How long is it going to take, before someone checks them?

I have received bill information from last year where shows the exorbitant amount of $5,415.93 paid to coned. A family of four in a house cannot use so much electricity or gas. An 82 year old that stays at home does not use so much gas or electricity either. I received my bill today and I just realized that my supply charges are $132.55 for electricity and delivery charges are $291.80 plus taxes totals a whooping amount of $441.32. Plus, gas supply charges of $77.45 delivery charges $149.43 plus taxes totals $235.96. Totaling $676.67 for one month! Not even a business can afford this exorbitant amount when you are not even consuming but paying coned for servicing? Please help us! Thank you.

My case number is **. I received a call from Con Edison's corporate office on Friday, July 29, 2011. I spoke with two individuals: Ms. ** and Ms. **. The following was stated: I could only receive one month credit for being overcharged because the complaint had just been received (Ms. **). I stated this was unacceptable and I requested to speak to someone else. Ms. ** (spelling may not be correct), manager, came on the line. She stated as per the Public Service Commission, I could only receive up to two years or reimbursement for the overcharges. This is PSC's law due to a previous case. She could send me a copy of the law. I needed to prove that I was overcharged.

The bill clearly states the rates. A definition of residential /non-residential. I stated this was not acceptable. I was overcharged from 2004-2011 and expected to be reimbursed for the entire period in which the overcharges occurred. I also informed her that I would be placing a second call to the PSC. In addition to this short version of the conversation with Con Edison, I am also sending a copy of the most recent Con Edison bill. Please excuse the writing on the bill. In addition to my home number, I received a letter/and agreement from the Public Service Commission dated February 14, 2011 stating that Con Edison offered a two-year credit of $371.09, plus interest $117.92 within 14 days from which no appeal can be taken.

I am not signing the letter but rather I am taking the following actions: appeal, contact with the justice department (civil rights violation based on status and economics--who you know in Con Edison and your economic status determines the way in which your complaint is settled? Refer to the information in the complaint letter) and the elected officials in my district. History has shown the consequences of good men doing nothing. It is time for Con Edison to be held accountable for their nefarious deeds.

I had my electricity shut off, though I told them one week before that they were going to be paid through a state service. Then when they turned the electric on again, I received a bill. It showed my electric usage in a bar graph and my gas usage in a bar graft and charges. I have a gas meter in my apartment. No one came into my apartment to read gas charges. I use no gas; my gas has been shut off for years. Yet, they provided a fraudulent bar graph that they say indicated my gas usage.

No folks, there is no leak either and never has been, when I told them they corrected the bill. I caught them red-handed lying and deceiving New Yorkers. And they pollute the East River every single day. When I walk down to the East River, I see their foamy pollution being discharged into it daily. They are rude and fraudulent, and they act like they can do anything and you can't stop them. And they are right.

Con Ed does not show the ESCO charges on their website but only costs for the month. If one uses an ESCO, it then requires a customer to obtain a paper bill. On the first page of the bill, it shows "total amount due" and that is still incorrect. The second page shows the ESCO charges but nowhere are they together. If on budget billing, one doesn't have a clue until the end of the period and the customer is stuck with a huge charge that was totally unexpected. The website should show the total bill on a monthly basis and not just Con Ed's. The first response is to cancel the ESCO (which I assume is Con Ed's reasoning as to why it does it that way). I almost did so and then realized that I would be playing into their hands.

The customer rep who responded to my direct complaint stated that on the website, the amount is only that which is due to Con Ed. Yet, their paper bill then comes up with another amount, which I also owe Con Ed. It is dishonest, deceptive and destructive. Forcing people to receive obscure paper bills (the full amount still isn't incorporated into the billing) defeats all intents of customers to be ecologically friendly and involved. Having a website which does not show complete billing and/or a bill which does not clearly state the actual bill and all costs on one page is a travesty. They do it because they can. They shouldn't. What must I do to be heard and see change?

I am sick and tired of Con Edison threatening me to shut off my power. I am a disabled person, and due to some financial problems few months ago, I was unable to pay for my Con Edison bill in time for 2 months, and they took me out of their level payment. Now, they want me to make a deposit of $100.00. Why? I have to pay my electric bill anyway. I denied to make a deposit. This is just a way to take money out people's pockets.

For the last several months, Con Ed has sent letters threatening to shut off of electric and gas service to my house. Con Ed has demanded and received an amount of several hundred dollars for a deposit to my account. Nevertheless, Con Ed continues to send me Final Turn Off Notices every month. As a senior citizen, I believe that Con Ed, as a public utility, is taking advantage of their monopoly status and is harassing me and my family and they should be fined for harassment.

The power for the basement furnace went out at about 9 am. The owner and his *** son-in-law don't like to give the bill until last minute or shutoff happens. They first claim that Con Ed was contacted and they would show up sometime within an eight-hour period from 9 am. Then no one was there by 7 pm. I then called the owner and he claimed that they said a service tech was arriving by 8 pm. It's now 9 pm, still no one, no heat. Also, I can't figure out if they would come this late. There is no way to check on internet the hours of operation for them.

I owe a great deal of money to Con Ed. My granddaughter lives with me and is on life support equipment. I am trying to negotiate a payment plan with Con Ed but they will not enter into a plan unless I give them $3200 which I do not have. I offered $500 but they wouldn't take it. I have been paying my monthly bills for some time but the overdue amount keeps climbing. I cannot be disconnected. I am not eligible for HEAP. How can I get a payment plan going that I can manage?

Con Edison contracted Precision Pipeline Solutions to exchange the natural gas meters in the above address. Precision did not following the protocol of "bottling" the building to prevent a loss of integrity of gas in the system. As a result of the loss of integrity, Con Ed shut down my line. The Board of Directors contracted Tee Are Plumbing to correct the gas leaks, which took twenty five (25) days before my gas was restored.

During this time I was forced to eat out several times a day and lost food due to spoilage. I've contacted Con Ed, Precision as well as management for the building with negative results. All are denying liability. This is an unexpected expense that I can't afford and should not have to endure as it was through no fault of mine. I am on a fixed income and am presently stealing from Peter to pay Paul on a monthly basis to compensate for their negligence.

My husband and I just bought a new home in Astoria. We upgraded our plumbing and electric lines for over $20,000 expenses. Peter **** approved the plumbing and electric lines. This process took approximately 5 weeks. The water heater is now on. Unfortunately, Con Ed overhead crew either does not show up or cancels due to bad weather therefore we do not have full electric power. We have not been able to get Con Ed to assist thru ****. Peter **** does not reply and Ms. **** at **** does not answer the phone and Ms. **** at **** does not return calls. So what do we do now?

Social Security Income - $1059. Con Ed refused to acknowledge the financial statement form that proves hardship. I am disabled and need electricity for heat and cooking. The gas in the apartment was not turned on because I can't afford it. As of today, 12/20/11, I spoke with Con Ed rep and I am denied again an affordable agreement.

In October, I rented a studio apartment in the same building where I have lived with my boyfriend in a 1 bedroom for 4 years. I just wanted the opportunity to have my own space if I needed it. Heat and hot water is included in the rent. I called ConEd, but they never sent me a bill the first month. Then I got a bill that said no amount due for electricity charges, but $205 due for a deposit because they couldn't verify my information. I called them and they said it was all taken care of and to disregard the deposit. I'm still waiting for a bill at this point. Then I get another letter in the mail saying that the power will be disconnected if I don't pay the deposit. I called again and they told me that the letter crossed with my conversation to their representative to just disregard it.

Now finally, after 2 months, I get a bill with the deposit requested once again, and a bill of $82 per month for the apartment. I called and they once again waived the deposit, but here's the problem. It turns out I don't use the studio apartment at all. I am still living in the 1 bedroom full time. There is nothing connected in the studio apartment but a cordless phone and the refrigerator. I never go there. So how could the bill be the same amount in that apartment that it is for the 1 bedroom that 2 people lived in, with 2 TVs, 2 cable boxes, 2 phones, 3 computers, which run 24 hours a day and lights on all the time? It's impossible. I know that they estimated the bills because they screwed it up and never took an actual reading. So they just charged me the average of what everyone else is paying. I went down to the meter room with the supervisor and estimated that my bill should be 1/4 of that per month. Everyone thinks that this is funny because everyone knows that I never am in that apartment. I am mad.

I am trying to get the power turned on in a newly-rented apartment but DTE will not do so because of someone else who lived there before me. My landlord has done everything they have asked of her but there was still no power. When I called, I was hung up on and was told that they don't want to hear what I have to say. I owe them nothing, and I have been trying to work with them for over six weeks now. I can prove that I never lived there and I am not the one who stole anything from them. I have always paid my bill so I feel that there is no reason for them to treat me and my stepmother the way they have. She sometimes have to call for me because I work 10 hours a day. I would love to know my rights and I need an advise on what to do. I am not going to give up because I feel that this is not right. Please help.

I am being charged fees for delivery in excess of fees for supply (actual usage). In addition to the charge of about $.10 per Kwh, I am being charged an additional $.10+ per Kwh plus several other fixed fees for the delivery of my electricity. This service fee is unreasonably high, compared to any other energy supplier in this country.

Last month my bill was $56.62. The ESCO supply charges for 32 days was $17.49. Con Ed charged me $37.55 for delivery of the $17.49 worth of electricity. How can this possibly be legal? Why am I being penalized for reducing my electricity consumption and carbon foot print?

I have received 3 calls from ConEdison offering me a rebate on my bill. Each time, I ask them to send me something via email or to take me off the list. During my last call, with a customer service agent named Karen, I said I wasn't interested and wanted to be taken off their list. Her response was, "Why wouldn't you want a rebate?" And I replied, "That isn't your business. You are calling me at my place of work and I've now asked 3 times to be taken off your calling list." But she didn't let me finish my sentence and started raising her voice at me saying, "We don't send this in writing so you either take it over the phone or you don't get it."

I became very annoyed and asked to speak to her supervisor. But she didn't want to put me through. Instead, she said, "Okay, fine. I'll take you off, but I don't know why you wouldn't want to get the rebate." I just kept saying, "Let me speak with your supervisor." I was placed on hold for 1 minute and then another woman picked up. When I began describing her employee's behavior, she hung up on me. Why do people think it's okay to be rude to you, but then supervisors don't take feedback from consumers?

Con Ed tried to stick me with the bill from an apartment I was renting. The electricity was used by the tenant. Con Ed tried their usual "it is your fault" spin. But they are regulated by the Public Service Commission of NYS. I noted that they, Con Ed, has to show proof that I opened that tenant's account to be held liable (which I didn't) as required by the Public Service Commission regulations. Formal complaints and hearings dealing with public utility disputes can be lodged and requested online.

I have experienced a nightmare with Con Edison. They shut off the electricity service. After following the requirements such as getting a licensed electrician to make new installations to restore the service, Con Edison does not do anything. I am a 70-year-old woman and 2 of my tenants and I do not have electrical service since August 24, 2011. I am scared because the winter or cold weather is very close. Now, Con Edison sent me a bill of $25000 to restore the service. I am desperate. I do not know what to do or where to go. Please advise.

My electric bill has doubled since 2009. In 2009, I tried to straighten this out with Con Ed but had given up. I have electric bills over the last few months for my one bedroom apartment that are higher than the warehouse I work at. I asked for someone to come and make sure my meter is hooked up only to my apartment or to make sure the electronic readings are accurate. They said because my usage is consistent with last year they can't send someone out. How will I find out if my electric meter is functioning properly in my apartment if Con Edison won't send someone out? They have added a $280 deposit on my bill and I have a disconnection notice in four days. They offered me a payment plan to pay off this high bill that I am questioning.

Con Ed advised my contractor where to put the "sleeve" to bring in additional gas and electric line for my building at **, New York City, NY 10027. I paid my contractor $900 for this dig. After many phone calls and no shows, Con Ed came to inspect the sleeve and said it was unacceptable and had to be moved. This was after they told us where to dig. At a considerable cost to me, I had a hole re-dug as I am losing money not being able to rent apartments.

Over the last few months, Con Edison was charging me for an incorrect meter. When I first moved into my apartment, the meter assigned to me was not for my apartment. Even after I asked, the meter reader assured me that the meter assigned to me was correct. After I received the first bill, I called Con Edison to confirm the correct charges, I was again assured that it was correct. I again called to confirm and was told for the third time it was correct. Now 4 months later, I was hit with a huge bill. How can I fight this?

I recently received a bill from Consolidated Edison for more than $4,800. The charge was backdated from September 2005 to the present. Apparently, although I had believed I was paying my bill monthly and in good faith, the utility says that I have not and that I should have been reading my monthly bill to determine that I was not being properly charged.

They claim that I was negligent and that I am responsible for the full amount of the bill. But I believe that Con Ed, in waiting six years to notify me that the meter was reflecting the wrong rate was at least partially negligent.

I fell behind about three months on my light bill. I sent in partial payments to try and keep up until I could pay whatever pass due and current amount owed. I've finally got my current bill, but now, Con Ed insists that I owe them some sort of late pay installment that I did not agree to. And even if I attempted to try and pay my due amount, I will still be late because of the fee. I spoke to Con Ed customer service, but to no avail. So, I am still being charged late fees for electric use when I'm paying in full for current use. No one explained to me what this installment money is for. Does it pay my current bill if I miss a monthly payment? If I'm paid interest on the amount, don't the late charge fee cancel out any earned interest and more? I get the feeling that Con Ed wants its customers to stay in arrears. All that I asked is to give me a chance. I'm paying my bill on time now and if I fall behind then disconnect service, not disconnect if I don't pay an installment fee (for what?). Can I or should I seek legal help?

We live in a condo complex in Ossining, N.Y. Deerfield Condominiums and our entrance has been without power for over a month now. Con Ed has only been here one time and nothing was done to restore the power. We have elderly and handicapped residents who are in jeapardy because there is no lighting at the entrance. This is a potential serious problem in the event that emergency responders need to locate us in the event of fire, ambulance, or for police assistance. Your attention in this matter is needed as soon as possible.

Last month my gas delivery was $16 and this month it is more than doubled. I did not use my stove more. I make a cup of tea each morning and cook, maybe one meal a week. How can I be paying over $40 for gas every month!? How do I end up paying $68 for delivery alone when my charges are $18? These delivery charges are outrageous!

I called Con Ed last week due to a higher bill than normal. My bill is normally $34.00 every month and the one I got was $200.00. I spoke with Con Ed customer service and they told me that it was an estimated bill due to hurricane Irene; no one could come out. I made an appointment for someone to come out Monday to read the meter. Someone did came and two days later, I checked the reading again with Con Ed and the bill now reads $900.00.

I called Con Ed today asking why the bill was so high. They told me that they back-billed me from October 2010 as they have not been able to get accurate readings and that the remote on the meter was broken. The landlord should have been notified if there was an issue of any sort but he was not.

Meanwhile, since I have lived here, no one has ever come here to read the meter. I am a stay at home mom and I see who comes here and who doesn't. So according to them, as the readings were not accurate, they can bill me what they want. They said that there was nothing they could do to accommodate me as it is New York state law. In return, I said to them that unless it is in the terms on the billing statement, then it is not New York state law.

I just spoke with my landlord and he said that no one has been here in a year to read our meter. So for their screw up, I shouldn't have to pay.

I have two babies and I can't get my power shut off.

They continue to call. They told me that they work for and are part of Con Edison and National Grid. They are misrepresenting themselves, plus they called me about three times in one week, after I repeatedly told them to take me off their calling list. They lie; they said that they are not selling anything, but they asked for my account numbers. They are misleading, and this really needs to be looked into. The calls are invasive at all times of the day and night, and I am on a no calling list.

It's been three weeks now since I've applied for a meter and I've been given the run around to get this. I have contacted Con Edison every other day only to be given stories and broken promises. I've spoken with a customer supervisor, Mr. Casey, and he's of no help to resolve the issue.

I've rented this business location since July 19th 2011 and I still can't get a meter even though I've paid $650 to get one.

Please help me secure a meter from Con Ed to start my business which has been stalled by them. Every time I place a call, they promise me that the meter will be put in and only to change their stories. I will listen to any advice in securing a meter to start my pharmacy business which has been grounded for no apparent reason by Con Edison. Thanks.

They sent me a bill for gas again. I had gas cut off years ago. I reported this 20 times to them. I have reported this to you 3 times. It gets resolved and then it creeps back into my bill every 6 months. I spent 2 hours on the web. Please resolve this once and for all, and get them to promise to stop.

I called Con Ed to have the bill switched over to my name as of 8/1/11. They accidentally switched it as 1/29/11 and have sent me a bill for $2,396.97. I called them and tried to resolve but they said that I told them 1/29/11. I told them that it was a mistake but they won't honor and not change the bill back to 8/1/11 and was saying that I owe them the $2,396.97. They actually recommended that I go to the previous tenant and get the money back then pay them.

In February, of this year, I lost power in parts of my home. I called Con Ed and they came the next day to restore power. They said I have a broken meter and that they gave me temporary power until they would come to repair my meter. What they failed to tell me is that I didn't have any 220 power. I discovered that on my own when I tried to power my air conditioning. Now I'm facing a summer without A/C. I've called them a number of times before my discovery and they told me that everything is normal except I don't have a meter reading. Now that I've been calling everyday telling them I don't have power for my AC, they tell me I have to wait 1-2 business days to get a call about an appointment! I waited 3 days, nothing.

I called again and they told it could take up to 2 weeks to get that call about the appointment to repair my meter and restore 220 power. What do I do? They told me I should buy fans. In addition I'm getting an estimated electric bill based on last year's usage, when I had AC! I had to send my elderly mother away because of the heat and I have a dog that I don't know what to do with! They are saying the temperature will be in the 90's this week! Please help!

In June 2009, an AMR (automatic reading) electric meter was placed on my house by Con Edison - the local electric utility. It took a year for me to realize that the pulsed radiation coming from the meter was making me very sick. The symptoms were extreme agitation, heart palpitations, nausea, nightmares, terrible ear buzzing, shaking, fingers tingling, fitful sleeping, memory loss, etc. I thought that I was developing some sort of Alzheimer's disease. I realized I felt better outside and I began to be suspicious that something in my house might be making me sick. My electrician and I realized that the symptoms coincided with the installation of the digital electric meter (I have been documenting this whole thing for over a year now). At my insistence and with a doctor's note, Con Ed removed the meter and replaced it with an analog meter. The worst of my symptoms were relieved. But I have been left with sensitivity to electrical appliances, especially wireless equipment.

I am now an electrically sensitive person. I have been trying to get attention to this terrible health and environmental disaster for over a year. The list of government officials, elected officials, Con Ed officials, etc. that I have contacted is very long. Billions of dollars have been spent on these AMR - smart meters for electric, water and gas. They emit dangerous levels of radiation in several ways, inside homes and outside throughout neighborhoods. Hawaii and Maryland have banned them. The Connecticut Attorney General has recommended that his state not deploy them. 40 towns and counties in California have banned them (stopsmartmeters.com). Many towns in Maine have banned them and people all over the U.S. are getting sick from the radiation from the meters. I have talked to people who have had to flee their homes and some are living in their cars. Please help with this dire matter.

I have been monitoring my electric usage. The person who reads out meter in my location is inconsistent and they randomly read the meter. We have a coffee shop downstairs and dry cleaners, there is always access to the meters every weekday. Now my bill is an astronomical fee and I am afraid to even run an air conditioner in the summer months. I feel the smug attitude of the customer service person was that the consumer is at Con Edison's mercy, and we do not have a choice to not be overcharged by this mercenary that is abusing the consumer during these tough economical times. They are taking advantage like the oil companies.

I cannot seem to get out of poverty due to this utility company. I go to school full time as an Economics major. I work as a childcare provider and have suffered from hardships all my life. I only have one 13-year old child. I had always paid my utility bills on time through authorizing direct deposit. I had a 2 bedroom at the time and my bills weren't that high. The landlord that owned the building disappeared and us tenants were left with no heat and hot water until the investigation by 311 was done proving that Con Edison had no access to the boiler room and was charging us even more than ever for using lots of gas to heat our houses.

I had a good job in 2001 until 2002 but when this happened, I tried to maintain but lost it because I could not do it anymore with a 3-year old child to take care of without heat or hot water. All of us tenants won in court against the new owner that picked up the building during the investigation. He tried to collect money he was not entitled to. He basically lied to the judge and lied about the heat and hot water being taken care of when he bought the building but had continued to leave us stranded. Okay, so the judge suggested that we seek social services with his judgment and have them take care of Con Edison's charges due to this hardship that was cause to us at no fault of our own.

I did and was told that the check would be submitted to Con Edison and that was it. Now, this was in 2002-03, not sure of the exact date, but it is in the records. In 2009, I discovered that I had a discrepancy of a debt from Con Edison on my credit report. It had sold that debt to a debt collector. I do not know if it has been charged off or not either. I had not ever been contacted by a debt collector for this debt. I disputed it and sent in a letter requiring a validation of the debt and referenced title USC 15. I spoke with Experian and they had taken this off my report and I heard nothing more. I was staying with my aunt for years, because she was sick, at the time.

When she passed away last year, she incurred a remaining balance of $900 plus. I had to go into a shelter system for three months until finding housing with my Section 8 voucher. I called them to get the utilities turned on and they did with no problem. One week later, they sent me a bill in the mail stating that I had a previous account at my previous address that will be added to my current account. I told them that was not my place and the account was my aunt's who is deceased now. They said that they didn't have anything to do with that; I still had to pay the bill. I told them that the account is under her Social Security Number and she received SSI. They still didn't care. So, I proceeded to send in a 1099A and 1099B to the IRS to take care of this fuel bill because I was not in a financial position to do so and I had a child that needed electricity and gas services. I heard nothing back from the IRS as of this day.

I sent Con Edison a notice of opportunity to cure and a 1040a but they refused to acknowledge it. They didn't send anything back. I sent in their bills as non-negotiable instruments endorsed and pay to the bearer verbiage and they acted like this is not acceptable payment. Approximately, about a month later, they sent me a letter stating that I had an old account from 2008 of $2,059 that will be added to my current account bill also and is to be paid immediately in full or I will receive a turn off notice.

I was losing my mind trying to settle into my new empty apartment, and Con Edison was scrounging up debts from 2002? I had told them that had been paid by Social Services in full. They said that they received a check from them but then that check was canceled. I was like, what? Why hasn't anyone contacted me until now? I had seen that you illegally sold that debt to a debt collector and got it taken off my credit report and now, you tell me that I owe this to you nine years later? They said that the statute of limitation does not apply to them and that they can collect until they get their money. Now, I was getting sick, worried about how I was going to pay this and avoid turn off of the services.

For years Con Edison has been collecting taxes, fees and surcharges for New York, NY and Mount Vernon, NY and including them in their delivery charges. Then, they tax the final figure. This is a tax on a tax! When I called and complained, I was told that there was nothing they could do about it as they were only doing what the State told them to do. I said this was illegal. Again, they said that was the way it was and they couldn't help me. Having dealt with Con Ed before, I expected nothing less. Is there anything I can do about this and have others complained? Any help will be greatly appreciated.

My wife and I have been living at the above address for the past seven (7) years, and we have been getting notices from the con-ed, saying they are going to terminate the service because they need to get in the building and there is intercom in the building. They justify that they need to read the meter, and no one ever comes. They only have been to the apartment just twice (2) in the years we have been there. We continue to receive these notices. Is there anything you can do for us?

Con Edison over charges its customers illegally because it is a monopoly. It promises to read meters for confirmation but it never does and worse, it lies that it does. A class action legal proceeding is needed to prevent further damages to consumers and the population in general.

Hours were spent in order to seek explanation for an over-charged bill. Employees at Con Edison cannot even do the simple math to answer the question. The economic and emotional damage are immeasurable and I will intend to have class action case against the company.

After closing my account and the apartment I rented, I was being billed for a deposit in which I am no longer liable for since I moved. I have been sending them proof that I no longer live there but they still insisted on the payment. They are now sending me to a collection agency for payment on my final bill with deposit included - after I informed them numerous times that I do not live there anymore.

Upon receipt of July 2010 bill, stating now money was due. Upon receipt of August bill amount due on bill $764.58 I compared usage 2008 as such apply 1,110 kwh@13.9523/kwh (the year 2009 I was hospitalized). Now for 2010 supply 970kwh @ 13.3247kwh 137.15 I am a senior citizen of 82 with a heart condition and use of needed oxygen, living on a fixed income. I am shocked and angry to receive this bill. Please investigate this matter. I was on a budget plan and this does not fit into my budget at all!

Upon receipt of July 2010 bill, it stated now money was due. Upon receipt of August bill, the amount due on bill was $764.58. I compared the usage in 2008 as such supply 1,110 kwh at 13.9523/kwh. In the year 2009, I was hospitalized. Now for 2010 supply, it's 970kwh at 13.3247kwh, 137.15. I am a senior citizen of 82 with a heart condition and use of needed oxygen. I am living on a fixed income. I am shocked and angry to receive this bill. Please investigate this matter. I was on a budget plan and this does not fit into my budget at all!

The last bill due to be paid by me amounted to $275.51 and I was shocked so I complained and Mr.** checked and apologized for overcharging and adjusted my account to $173.44. When I received their amended bill for the same period July 12 to Aug.2010, the bill showed $79.65. I believe that I may have been overcharged in the past whereby I just paid. Can you kindly look into this matter?

My electric bill is going up and up. Those peoples from Con Edison make your bill higher and every time you call, they either say it is an estimate or they are charging you the prior month because the meter was not read. I live in the Bronx in a one-bedroom apt. My apt. is completely empty, I work all day. The only thing plugged is the TV and the fridge. I've been living like that since January when I moved in. he bill started in $35. Now, out of nowhere I am paying $170. Like I said, nothing has changed. I haven't bought anything electronic or "pluggable". Con Ed. is ripping people off in New York.

I find that the Con Edison Company of NY is the most ridiculous company that has full control of the market. The government should absolutely split it up or be as tough as possible on harassment. I had received a letter dated August 18th that my account has a past due balance of $434.70 plus a deposit of $165.00, and the account will be turned off if it's not received by August 26th. The facts are that I mailed a check of my full balance on my previous bill for $295.36 on August 12th. They only deposited on the 23rd (obviously just to have a reason to take a deposit).

Now when I called the representative, I was told that I was late in paying, that they didn't have a check by the 20th. So I would like to know, why did they send the letter on the 18th when the check needed to arrive on the 20th? Why did they keep a check before depositing? And why do they write that I have a past due balance of $434.70 when my last bill was $295.36, and the remaining became due just one day ago? Obviously, they need major competition and they need major improvements in customer service.

I have had issues with Con Ed for years. Because the meter, which is in my landlords basement, wasn't readily accessible and he was being uncooperative about giving the reader access (I found out that they hadn't read for 2 years). I, the renter, received threats of discontinued service and request for an outrageous deposit. When I continuously explained that I rented and had no control over giving them access, the CRP continues to "harass" me. I spoke with my landlord a number of times and he told me that a) they never make appointments that are convenient to him b) he calls in a reading every month.

My neighbor, 446A, cancelled their service but neglected to add A to their request. Despite having different names Con Ed sent me a letter of cancellation. It took a number of calls and emails to sort the situation out. They had to give me a new account number and waived the "deposit" they requested when I tried to correct their error.

My monthly bills are usually $40-$45.00. I live alone, don't own large appliances - no tv, stereo, dishwasher, washing machine,dryer, not even an electric coffeemaker! In July, I received a bill for $68 plus and was astounded (I hadn't even used my AC yet! ). I paid $60.00, hoping that a reading would correct the situation and reduce the bill. Well, today I received a bill that cancelled July's bill and included a reading from June until Mid August. The bill was for $100 plus over and above the $60 I paid. That means my charges were $80.00 per month. When I called customer service, the crp couldn't explain charges other than to say my landlord should call in another reading before 11pm...uhm, that would only raise my bill.

There are no options and Con Ed knows this. The CRPs apologize but offer no understanding or help. When will Con Ed be monitored? They are worse than the MTA!

I reside in my mother's 2 family home on the 2nd floor (my aunt lives on the 1st floor.) We have 2 separate Con Ed bills. Sometime in 2009, I contacted Con Ed to ask what my family (aunt included) was doing wrong that we have a combined monthly bill of nearly $1000.00, and was there any energy tips they could give us. Later an inspector came to our home and looked at the meters and stated that he knew what the problem was and that Con Ed would contact me shortly. Weeks later, my mom and I both received a letter stating that I (we) had a shared meter situation and that my mom had to correct the problem or get fined.

I immediately called Con Ed in my mother's behalf and stated that this is a family and we are not sharing anything but a kitchen. The representative stated that my mom should send a letter stating just that, which we did. I heard nothing else from them until May 2010 when I (my mom) received a bill for $23,000 plus. I took that bill to Con Ed on Fordham Road, Bronx, NY and there they said that there had to be some type of error and they would correct it. The representative also stated the shared meter was still in effect and that they would probably be charging me commercial rates.

Last week, I (my mom) received 2 letters from Cod Ed, first, welcoming her as a new commercial customer, and second was corrected bills of $6,000 plus the other for $7,000 plus. I can't get to see a person from shared meter, they will only speak with me on the phone and all they tell me to do is to get an electrician (that we can't afford) to come in and put an additional meter in. My point is why should I do this? This is family. We are not tenants to each other, and furthermore, all I asked for was energy tips not home renovations. Help me! Please have an attorney contact me as soon as possible. I now have a letter stating that the marshal will be here to remove my aunt's meter. This issue has caused me not to be able to keep my mortgage, water and all other bills paid in a timely manner which makes me incur late fees. It has also given me undue doctor bills for the ulcers for which I'm sure I have.

My electricity build keeps going up and they keep telling me that they do an estimate before reading my actual meter. I also brought up that they should send someone to come and read the meter and I was told by them that they did send someone out when this is not the case. I need a new meter given it is very old, and I really think that it is not fair that they do an estimate before reading the actual meter. I hope someone can look into this and contact me to see what I can do.

The entire building of 3 apartments are having problems with the lights that are dimmed, the fans run extremely slow, air conditioners not working and TV turned off as well. The fridge has to be set at a higher temperature for the food in the freezer to freeze and microwaves do not heat food.

I don't understand, I paid for the month of July and now I am being dunned for over $95. How can that be and why the discrepancy in amounts? Kindly advise.

However they told me if I could provide a lease with both our names on it, they would help me.

I provided the lease, and now they said they have transferred his debt to me. Further, any payments made to the account have been applied to the old account, so now I have a big debt of my own because of the lease. They said they would accept a payment plan of $300 per month on top of the bill which I actually agreed to. But now, they said they will only do that if I give them a $1500 downpayment which I do not have. If I can't work this out with them, I am going to have to move out. They told me that if I have a lease in my name only, they will make a lenient payment plan with me.

I no longer believe them. Thank you in advance for considering my dilemma.

I am one example of 18,976,475 Americans who lives in NY state and have no choice but to only pay my con Edison bill. I have my electricity usage 720 KWh which cost $74.97, my delivery charges and fees $129.44, the total bill $204.14 which is a very small amount compared to others. My complaint is this: did they use NASA to deliver for them from the moon? Why all this rip off for Americans? And, which court can stop them from charging whatever they want to charge?

I was on the budget with Con Edison for over two years, the bills on the budget were very high. I called and asked if someone can come check the meter, and was refused. They told me I had to hire a private electrician or do my own self check. I am not an electrician to do that, nor do we have the funds to hire an electrician. I stopped the budget plan this month. Con Edison has a monopoly on the energy rates.

I would like to know who is watching and monitoring the fees that consumers like myself are being charged each month for our electric. No one is home in my house all day, we are working people, so electric is not being used, such as TV's lights etc. Why are the bills so high? This economy is strangling the working people, why is an agency such as Consumer Affairs allowing this to go on? We can't afford these bills, I think after all that I pay, I should be entitled to have someone come and check my meter when the request is made. In addition, anytime I have phoned Con Edison, they are the nastiest people to speak with.

I have been paying Con Ed twice each month. I am signed up with automatic pay, but was unaware that MyCheckFree has also been paying them for several months. I contacted Con Ed to discuss this matter and was told that they could only reimburse me for the last payment, but not for the overpayment of the last year. I had actually contacted them several months ago about this same issue. I was not informed until today why they have been paid twice each month. I believe they should credit my account for all of the overpayment which comes to several hundreds of dollars. They refused. What recourse do I have?

The last couple of years since I'm victim by identify theft I was busy with a fraud case against my house. In the mean time, all the company, such as Con Edison, are all taking advantage of me. When I had my whole family living with me plus I had lot of tenants in my house, I didn't got a Con Edison bill that's so high. My family left from my house. Almost 2 years after that I put my second floor account in my name again, plus the first floor which is always in my name. By the way, this is my own house which is two-family house. Since tenants give me so much hurt time, now I am using the basement to first floor and the second floor.

So right now in my house me and my dog just give two rooms, as a roommate is on my second floor. Anyway, my second floor bill was always paid off. I don't know, but out of nowhere they send for a new account on my name for second floor for a 3-month bill of $1694.47. Plus they said current bill is only for second floor ($371.12). Just one month bill plus previous bill is $1694.47. It was used to be not more than one hundred dollars when I had a big family that was living in the second floor. Now only 2 persons are living there. They don't even stay at home all the time now. They made a bill for one month for $371.12. I don't know how they made it to $1694.47 and it's the same as they're doing with my first floor.

Funny thing is that some people without my authorization closed my second floor account a couple of months ago. My second floor account number was **. After I talked to them, they gave me another new account which is ** and this account they send me a $1694.47 bill. Plus I don't how just for a month's bill they send me $371.12 when no one uses electricity that much on my second floor as well as my first floor account. Also, I just paid $1800 last month for my first floor account. That account number is ** and I did pay for the second floor account. For that account the balance was $400 something, but I did pay only $80 for that account. So total I paid last month for my both accounts was $1880. Now out of no where they send a high bill for the second floor account plus the first floor. They said my remaining bill is $1672.33. They are giving warning that they will shut off my electricity again. If any way if you can prove that this is really I that have made that much bill or scam, please I will appreciate it if I can get rid off with that scam.

Also, I just want to tell you something. One year ago Con Edison shut down my electricity line from the street even though I am willingly trying to pay the bill--whatever they say to bill. But no. After I paid my bill by Western Union they didn't come. I have to stay in my house 48 hours without electricity. Same thing last month: they did shut down my electricity from the street. I was offering money. Even if I had a very old man and his wife, at least they should not cut my second floor line because the second floor always was paid off. But no one cares and they left us stay in the house, me and my two tenants, 48 hours without electricity even though I was lucky to get money to pay them right way. Still they didn't come to put the line back in emergency. Now they try to make my bill so high so I wouldn't able to pay that bill. So this time when they are going shut down my line from the street, I can't able to pay the bill. And they think once I will get a hard time from every where, I will vacate my house. But they don't know that I am very legal person. Until they don't prove that I am wrong, I will rather die but I won't give up my house. Anyway, I will still say. God bless America.

I've had many problems with Con Ed for over a year now. I live off of social services and go through financial hardships as many people do. I was backed up on my bills for a while making payment arrangements with them, but it was still hard to catch up. The more payments I send the higher my bill would go so finally my utility's got turned off. They claimed I owed over $2,000 dollars. I called Con Ed and the person I spoke to told me I was no longer eligible for payment plans and had to pay the full amount owed.

I went to social services to get a one-time shot deal. The worker wanted something in writing from Con Ed in order to put in the application through and see if they could help. I went to Con Ed branch office in the Bronx. The rep I spoke to told me they couldn't give me anything in writing unless social services made a payment, so they had me going like a yo-yo and getting no help from either side. Finally, I called Con Ed once again and the rep managed to give me a payment plan, they wanted $930.00 down payment but no one wanted to give me the agreement in writing unless a payment was made. So I go back to the branch office to see if I can get help, no luck. I borrowed $800.00 to give as a down payment, go take it personally and Con Ed didn't want it because I wasn't entitled for the payment plan. Finally, after speaking to a number of people, they took the money and gave me the agreement in writing. I couldn't use it any more for social services, I made the payment already.

I come to find out that most of my bills are estimates, according to Con Ed where I reside Con Ed reads the meters every other month, so the month they don't come to my building to read it is an estimate. I asked how do they do the estimates, they go by what you used that month the year before! So if in July 2009 my bill was $300, they'll estimate that I used up that same amount of utility on July 2010. I believe that is so unfair and what's to say that the 2009 bill for July wasn't an estimate too.

I believe they should read the meters monthly or bill us every other month when they do read the meters! Something needs to be done. I'm never gonna get out of debt with Con Ed, either other people who have to go through this. Now I'm still in debt with Con Ed and I'm in a $800.00 debt as a result of them being so unhelpful. This is not fair to us people.

I had financial struggles for time and during that time my con-ed bill piled up. This happened over a 2 to 3 year period. I tried to put the service in my name but they kept saying a lease was needed. They sent no bills for over two years and then they sent bills for over $4000.00. Since then they have added late fees and adjustments for over $2500.00. And because the house is a two family, they are treating the account as commercial. They won't give a realistic payment plan and continue to pile up the bill. They have been paid over $6000.00 but there is still no end in sight. They lie about trying to read the meter. Con ed is only concerned with profit and does not care about the people they rip off to get profit. It is the only option in NYC and that gives them a license to charge whatever they want. I have a baby girl in the home and cannot have them put her health at risk in this hot weather. They would not suffer financially by actually trying to help people pay their bill.

I made a payment arrangement about one and a half weeks ago with Mr. ** to pay $150 by the end of business day on June 17th and to pay another $290 within 10 days of that payment. On the morning of June 17th, Con Edison turned off my electric service and when I called, they said they couldn't keep the current payment arrangements and wanted $1800 to turn it back on. I have been without electricity for a week and a half. They did not even give me a chance to make the payment that day before they turned it off. Mr. ** had given me 10 days to make a $440 deposit and they did not stick to the terms of this agreement they made with me over the phone. I don't know what to do now. Please help me.

I had a heart failure and heart attack in 2003. I've been struggling with my health and I have an implanted cardiac device, pacemaker and defibrillator. My only source of income is my SSI, $761.00, and I have to pay all my bills and rent. I was enrolled in the Con Ed Life Support Equipment Program because of my heart monitor and Con Ed was not supposed to cut my service if I was late in payment. I have been in and out of the hospital in the recent weeks and Thursday, June 17, 2010, I got home from having another heart episode where I spent 3 days in emergency. I got home and my electricity was cut off. I called Con Ed, they said the renewal papers from my doctor were outdated and I had to fax them.

I had those papers faxed from my doctor's office in April 21, 2010. I went to Kinkos and resent them, they didn't get them. I called my doctor, resent and they didn't get them either. I went to the office of Human Resources Administration. They cut a check to restore my electricity and couldn't get them to restore my electricity. All my food got damaged, I just got off on an emergency and still have no electricity two days later. I will like to find out who can I call or talk to solve this issue. Thanks.

I moved in my apartment in 2008. I was with my boyfriend and son. My boyfriend put the lights in his name. My landlord is never around and Con Ed never rings my bell to read meters. About in 2009, me and my boyfriend broke up. I had his Con Ed bill which were estimated. It came out to $2,707.10. I get turn off notices all the time. I got to Con Edison to tell them he no longer lived here. They told me to bring my lease in which his name is nowhere on the lease. They told me I was responsible for the bill. I live on public assistance $130 every two weeks. I told Con Ed my issue. They said it's nothing they can do. I think it's so unfair how Con Ed can estimate going back a year. How is that possible? They need to take that balance off my address if he's not proved to live here no more. This is so stressful. I have a medical condition and a 5 year old son whom they will remove from my house if I have no light. Please if someone is out there to help, please feel free to call.

I received bills from Con Edison during 2009 - 2010. I did not know that the bills were estimated. This month I received a bill telling me I owed $1,900.00. Every bill I paid was just estimated. If I knew my bills were estimated, I would have set up an appointment with Con Edison to read my meter. The meter was not read for a year. I called and spoke to a supervisor, and all he could tell me was that Con Edison sent two letters to the landlord who lives at another address. I am sorry, that isn't good enough. I collect SSD and live on a low budget. Even with a payment plan, I can not afford to pay this bill on a payment plan. If Con Edison would have contacted me a year ago and read my meter, I would have been more careful with my electric heater in the winter, and in the summer, my air conditioners. I don't know how I will be able to pay my bill each month.

I have been given a disconnection notice based on a billing address in which I've never lived. I have previously complained to Con Edison about this and they told me that they would disconnect the service from that address, but failed to inform me that they will transfer the balance from the unknown account would be transferred to my current bill. I have continued to make the payments for my bill and I have also submitted all requested payments and have my records to show that I have made my payments on a monthly basis. It is unclear to me as to why Con Edison is requesting a 235 dollar security deposit from me in order to avoid a disconnection notice. I will appreciate your assistance in this matter in having Con Edison revoke this notice and any other future harassment. I will attempt to take it further based on your response.

This is my 4th complaint and I will submit a new form every single month until I feel that I, as well as the people of New York, are treated fairly on this issue now as all the others. The massive high fees that Con Edison charges is way above even doubled the amount of the actual electricity charge. I am unemployed and I have little income. I pay Con Edison $100 a month because that's all I can afford. This $100 is only for electricity. I do not pay for gas.

The bill averages about $150 minimum a month. My actual charge for the electricity used is between $35 - $55 a month. The issue is the average additional nonsense charges from Con Edison always total more than the actual bill for the use of electricity! Now, Con Edison is sending me threats and final notices. The also claim that they're going to turn off my electricity tomorrow if i don't pay them $225 in past additional fees! I'm doing the best I can and I have a child who lives with me. I have not skipped a month of payment but I cannot pay additional. So, the fees are building up.

I have asked for a payment plan and they claim that I have to pay the back balance first. This is insane. The truth is even with the state and federal taxes that I still would be paying my bill in full. The fact that the government allows for a "Delivery Charge" which averages the exactly more or at least 80% of the actual charge for the use of electricity is robbery! I'm pissed that our government sits back and lets these people steal from the public! Those power lines have been laid for over 100 years already and the truth is all the 3rd party energy providers are renting from Con Edison!

On May 29th, 2008, the water main in my house had burst. At the same time, Con Edison was doing road/electrical work near my house. An inspector from the Bureau of Water and Sewer Operations of the Department of Environmental Protection came and inspected the problem, then issued us a Three-Day Notice and told us that we had to hire a licensed plumber to install new pipes for the water main within three days. After a thorough inspection by a licensed plumber, Liberty Water & Sewer, LLC, it was concluded that the bursting of the water main was the direct result of an electrical leakage, due to Con Edison's road/electrical work done outside my house, which had caused the pipes to oxidize and burst. The total cost for the service rendered by Liberty Water & Sewer, LLC, was $3,800.

I filed a claim for damages ($3,800) caused by Con Edison and its employees while they were performing road/electrical work near my house. I have submitted all the paperwork and evidence stating my case. After numerous phone calls, with dreadful wait intervals between each one, Mr. William **, a claim representative, replied to my inquiries and said Con Edison contracts their jobs to 3rd party companies; in this case, it was to a company called Sicon Contractors, Inc.

After forwarding the claim information to Sicon Contractors, Inc, I was later cc-ed a statement that denied coverage for the liability and the case was passed back to Con Edison. This entire process thus far took approximately a year and a half. Since then there hasn't been any progress in the claim. I have called Mr. William ** nearly every day but his voice mail almost always picks up. The few times he had picked up the phone, he said he needs to find the case file and will get back to me within the day, which he has never done. This has been ongoing for another half a year now. After navigating the Con Edison website and trying to reach another representative, they have always transferred me back to Mr. William **'s voice mail. I was made aware that negligence has a 3 year statute of limitation and I am afraid that Con Edison is trying to stall time so this issue will exceed the statute of limitation, thereby voiding my claim. Please help.

On 03-13-10, a windstorm knocked out our electrical power and it was not restored until 03-17-10. I have 2 refrigerators which contained perishables that spoiled; cheese, yogurt, eggs, meat and fish that was defrosting, eggs, ice-cream, cold cuts, mayonnaise, juice and bread. Mind you, these items were not recently purchased.

Therefore, I had to toss all the food in the garbage. Not only was my family, husband and 2 children, 4 and 6 years of age, inconvenienced by having no power, food or heat but we had to have our meals out and each time our kids needed food or drink, we had to go out to the store. On 03-25-10, I submit a "Residential Claim for Food and Medicine Spoilage", listing the items referenced-above that had spoiled and on 0404-10, I receive a letter from a Mr. Thomas K, Claims Manager, indicating the following: "Under the terms of our electric rate schedule, approved by the New York State of Public Service Commission, Con Edison is not responsible for losses attributable to conditions beyond our control, such as the March storm".

Additionally, almost the entire city of New Rochelle had power with the exception of my area and it took Con Ed four days to restore power and they claim that they are not responsible? Why do they offer a complaint form? At what point would they be responsible? On 04-09-10, I address a second letter to Mr. K reiterating my family's hardship, inconvenience, frustration and expenses and ask him to have his supervisor contact me. Costly by having to eat all of our meals at a restaurant. Inconvenience by having to go out to the grocery store to provide our children what they needed. Frustrated by having to hear our kids complain that they were cold because we had no heat and had to get them out of the house to eat.

Con Ed can't seem to gain access to my basement because they are having a problem with my landlord. Since they can't read my meter, they keep sending me estimate bill and it keeps getting higher and higher. I keep trying to explain to Con Ed that I don't cook and I really was never even in the apartment so the bill that they keep guessing is way more then my bill would be. They keep telling me that if I don't pay the estimate bill, they are going to shut my services. Con Ed also wants me to do their job. They are telling me to go down in the basement and read the meter. I don't think Con Ed should be able to bully people around like this.

I just paid them $285.25 on a bill that I know I didn't use that much power for, yet they are telling me that if I don't pay the rest, they are going to shut my services off. I don't have extra money to be giving Con Ed while they try to gain access to my basement. I am paying what I can to try to keep my services on but these estimate bills are starting to kill me because I don't have the extra cash to keep paying them until they read my meter and issue me credit. Please, something needs to be done about these companies. Thank you.

On December 17, 2009, I received formal notice that a Con Ed. inspector found the gas meter at the above location failed to register accurate gas usage in my home. The notice also stated the inspector's findings occurred on November 20, 2009. According to the statement, the gas usage had not been accurate from March 7, 2007 to November 20, 2009. The meter has since been repaired. I was billed $3,261.70 for past usage. I have since received an additional notice on March 4, 2010. This statement reads the meter failed to register gas usage from November 20, 2009 to December 10, 2009. Con. Ed. has since added an additional $95.57 to the above charge bringing the final amount to $3,357.27 due immediately.

I initially contacted O. M, Sr. Customer Service Rep. to negotiate an affordable and fair balance. I was told that the total amount due was based on average use in my home from as early as March 2007. I expressed my concern about the method used to obtain the total amount and the efficiency of the company. I am absolutely enraged about my meters being read on a monthly basis without an employee noticing it was broken for almost 3 years. I am willing to pay a portion of the above amount, but not the total amount due.

The utility company was looting me for several years with virtual bills (which in their language is estimated bills). Few years back ref to a ConEd letter, I opted to get services through some other companies that assured me of getting at least 10% savings of each months bills. The meter reader never took the readings on a regular basis. That lead them to bill me with the estimated bills. This kind of bills are not relevant to each other for the way they were reading the meter. Questioning the situation, the response was quick and simple, (maybe the meter ran over).

At this point, I keep a watch of the meter and reported the reading to ConEd. They never acted on this problem promptly. I let them charge me on my checking account for a couple of months. They drew money like crazy. They charged me way too much. Sometimes three times the usual charge. This was going for several years. I've been robbed for several thousands of dollars. If they blame the meter for a ran over, I would suggest for the replacement of the same with one with more digits in it. This kind of fraud is well organized. These people must've influence in the high levels.

I had a long time memory problem and suffering from depression, head injury and other problems (disabled). I need help very badly. This kind of fraud should be stopped for ever. I had a loss of at least $5000 in about five years.

We opened our business April, 2008. We have been paying our electric bills every month and have just received a bill for 19,000 for an error that con-ed says they made on our multiplier #. The said that they had an incorrect meter constant that went to 12 from 1. They are now trying to collect this 19,000. Please help us with any information. We feel that this is an injustice and we have all our past bills, statements and checks pertaining to this account. Thank you!

As I am President of my coop which resides on 38th between Madison and Park Ave, I wrote to NYCDDC, Feb 3rd, 2010, of a recent situation. Their workforce is responsible for the recent mess seen in the Murray Hill area. Gravel continues to be spilled all over the neighboring area, 36-40th Madison-Park. Cars/trucks are spraying the gravel all over the streets which have caused havoc for street walkers, dogs, senior citizens, etc. For ex: we have senior citizens that reside in our building and they recently complained of almost spraining their ankles on losing their footing. The gravel has been brought into our building and has also damaged our lobby carpet. I can send you pictures if you wish.

I have contacted the above names and spoken with Nancy ** multiple times. Although she is very cordial, she has never gone out to the site (told me she would) and it is unclear to me whether she has properly addressed this staff and this issue. I have tried diligently to pursue her efforts for one month's time with phone calls and multiple emails. I am truly frustrated with their lack of efforts. Not only is it hazardous, it has become a significant nuisance.

Please let me know what kind of action you plan to take. I have several other venues to pursue and will pursue all until our neighborhood is restored back to its original status.

Complaint #1: I have used the automated system for paying our bill for years. We share the payments in our apartment so I call in two checking account payments a month. In December 2009, I paid the bill as usual, entering the account numbers, routing numbers, etc and checking them when they read it back to verify it. They gave me two confirmation numbers as usual. Two weeks later, one of us got a letter saying that the account number was not going through.

When I called to question it, they said it was incorrect for both accounts so I quickly rectified it and once again gave them the payment information over the phone. The rep kept asking me, "Are you sure this is right? Because if it's not right, we can never take a payment over the phone from you again." Nice threat! It went through and in January, I tried to use the automated payment to pay the bill and they said that for the next six months, they could no longer take payments from me using the automated system because of the error the month before. I guess that's their punish lesson for mistakes. You have to wait on the phone for 20 minutes in order to speak to one of their ignorant "representatives". I gave the payment info to a "representative".

This month, I called in the payment and they now tell me that "representatives" no longer take payments over the phone. I have to mail a check. What exactly do the "representatives" do? They never provide any customer service. This is the most ridiculous thing I have ever heard. Does ConEdison think that their *** employees are judge and jury? I'm trying to pay my bill here and they're giving me a hard time.

Complaint #2: We live in an apartment building and do not pay for heat. Our bill in the winter months is usually the same except in December and January. For some reason, it is extremely high every year. When I called to question it, because we don't do anything different in those months, they told me that they would make sure that the meter reader carefully checked it. Well, lo and behold, the bill didn't change. Of course they are estimating our bill and not doing an actual reading, even though they say they aren't.

Four years ago, I bought a car wash business in Bronx. Con Edison asked for a deposit of $2,345.00. I paid it. Then, after 4 years, I sold my business on Dec 1, 2009. They sent me a letter stating that they owe me $2,750.00. Now, it's been 3 months and I am still waiting for my check. I call them up everyday and they say it will be for 2 more weeks. I am tired of this.

I have been living in the current residence since 2002. It is a one family house. I received a bill for electricity and gas consumption for $750 for the last month. Even in severe winter months, I never received a bill for such a big amount. During the billing period, one of my two heaters was not working for two weeks. Shocked, I called Con Ed and spoke with the customer service agent. He was rude on the phone and said that meters were checked, they were working, and I consumed both electricity and gas.

Though I insisted that I did not have any reason to think that I used this much of energy, the agent would not listen to me. When I wanted to talk to his supervisor, he said he would put a request for his supervisor to call me back. I asked for the address to which I can write a letter. I was told that consumers can only complain on the phone. It is for the consumers' interest that Con Ed is hiring people by paying so much of money to talk to the people. I have not received any call from Con Edison yet. I am forced to pay the exorbitantly high amount for something I have not used.

I moved into my new apartment in July and immediately noticed how high my energy bills were in comparison to my old ones, despite having lived really close. My apartment is not big, but it is in a nice area of town. I do not have ceiling lights, only various lamps, and I don't have many electronics. Last month, I was here for less than two days of the month, and received a bill for $164. In the month that I was here full time and used my lights, etc., I got a bill for $700. I checked my meter, hoping that maybe, accidentally, a neighbor was using my electricity, which would explain it--nope.

Assuming that the bill was therefore a mistake, I called customer service. The woman on the other end was unbelievably, mind-blowingly rude. She accused me of living in a nice area of town, asked me why I had bothered calling and told me I was obviously powering a townhouse (definitely not). Con Ed has terrible customer service, and I've noticed that some areas have way, way higher costs of supplying the energy. I dread to think what this month will cost, as I've actually had the heating on.

I moved from a two story three bed room apartment with a Con Ed bill of maybe $60 a month. There were three computer on and lights on 24/7. I moved into a two bedroom apt in which one bedroom is used as storage and has nothing plugged in or turned on ever. I am gone most of the day with all lights off just a fridge plugged in. I was gone for two weeks in the month of November and two and a half weeks in December. Yet my bills keep getting higher? I had a $98 bill. They claimed I used 314 KW of electricity when the two story three bedroom with massive amounts of stuff left on used 154kw? This doesn't add up. And Con Ed has done nothing about it. Their only response is to have someone come out for $19--no way.

I plan to turn everything off for a few days in a row and keep track of the meter myself. There is clearly something wrong with the meter or their system. I do not feel that I owe them for over 300 KW of power when I use low wattage energy efficient light bulbs in the three lights I have in my apartment. I do not own a TV or stereo. I do not use lights when I am home in the morning before work and I use one light at a time during my 2 hours of waking time at night. This is crazy.

I am a resident of Inwood in Manhattan. I was away from my residence during the Thanksgiving holiday for one week, the later part of November. During the time that I was away, there was no energy or gas consumption in my residence except for the refrigerator that was left on. I returned and received a November bill to pay $145.98. I called Con Edison and requested to have a second meter reading and to be given an explanation for this unusually high bill. What happened was that I was charged a fee of $19.00 for the Con Ed person to read the meter a second time.

I was away on vacation for nearly two weeks during the Christmas and New Year vacation and have received an inflated bill for $163.35 for a December 30th 2009 meter reading. During the time that I was away, the only appliances that were in use were the refrigerator. I am requesting an investigation into Con Edison's unscrupulous billing practices.

For twelve years, I have used Con Edison's direct bill payment system in which the bill amount is directly debited from my checking account. I am curious as to how many people such as myself are being scammed and having huge amounts of money taken out of their checking accounts monthly and who might be billed extremely high bills during the times when they are away for several weeks and or months at a time and who can document that they were away from their residence?

Add my complaint to the book of complaints. I still do not know why my electric bill is twice of anyone I have talked to for over two years now. The reason I don't know why is because Com Ed will not do anything to assist me in finding the problem. The worst part is they are very rude and on the phone. Don't dare ask to speak to a manager or you will get a voice mail promising a call back in 3 days that will never come. If you call back and wait on hold again and leave another message, you might get a call back within a week. Their answer: "we are very busy."

I have sent emails, no response. I have called at least 5 times, no help and most of the time very rude depending on what person I get. I have had no help with this and there is not competitors for Com Ed. They have a monopoly. So unless you by a windmill, your stuck. I am stuck with extremely high electric bills and no one will check my meter or assist me. The worst part is aside from all of my time and money wasted, it's not fair to treat people the way Com Ed does on the phone. I have never been hung up on until today. I have never been interrupted and argued with more than Com Ed. It over course is in Com Ed's best interest to keep my bills high and not assist me.

(October 2009). I could not understand why I had received such an expensive bill. I have been paying my bills on time and in the full amount. I called Con Edison to figure out the problem. My bill is typically about 150.00 per month. They agreed it was rather high and said they would come to read the meter again. I live in a 1 bedroom apartment in a building there is no way my light bill is over 1000 dollars. Its disgraceful to try and charge me again for months that I have been paying under theyre own estimates. They sent someone over and sent me a letter stating the meter was read correctly I believe otherwise either my meter was tampered with or broken. How can I resolve this situation?

Thank you for your time and I would appreciate a resolution to this ridiculous balance on my electric account.

At this time my wife is currently out of work and one of my apartments is empty. I cannot afford to pay a bill that is $3030.24, but more importantly I do not think I have to pay this bill as it is not my error. I have been receiving my electric bills and paying them. Those bills stated the amount that I owed for the electric service and usage. I made my payments according to what Con Edison sent me. I do not think that I should have to pay for an error that they created. If the mistake had been mine, I would be responsible. How is it that the mistake is theirs and I am still responsible? If it had been any other business they would have accepted their loss and moved forward, but Con Edison thinks that they are exempt and are trying to make me pay for someone elses mistake at their company. Why not ask the person who inputted my meter information incorrectly to make a $3030.24 payment??? They are the ones who made the error, not me.

Thank you for your time and I would appreciate a resolution to this ridiculous balance on my electric account.

since Jan. 2009 our house has been holding up one of their utility poles, to the point it keeps getting worse and now damage is being done to the side of our house. ConEd keeps coming to "look" at it but won't fix the problem. ConEd keeps stating they will get it fixed, but 9 months later, we have only gotten put off and problem has worsened. Big company with no competition... needs a fire lit under their butts. Even one of their own employees says he sees them blowing people off all the time.

This is conspiracy, and this attorney Stephen L. should get suspended from the Bar Association for denying my claim. I have been so stressed out by all this, I've been under the doctors care, and my work has suffered because of the damages that Con Edison has caused to my computer and external hard drives. It has slowed my work down and deleted my video files. I'm an Investigative Reporter.

I applay for new light service with conedison. I fill out an application with them two day ago and no one came out to my home to turn my power on. IT is two day that im in the dark. when i call conedison about the problem their keep tell me that i have too call the energy department. the number they gave me no one never pick up the phone. I dont know what is going on wth my light problem. all my food is gone bad. im tenants is plan too sue me and not pay rent.

Con Edison's on site supervisor admitted on more than one occasion that the water service was damaged by there work.

recent bill was 10 times what it should have been. I was told that the meter was read and I should unplug everything in the apartment and then read the meter. They will not send anyone to verify that the meter is hooked up to only my apartment. THis s not the first time that we have been overcharged by Con Ed.

In addition, when i called to complain they said they would send someone out to check the meter - at an additional charge of $19.00. I said ok - cause I knew I was right. They told me the reading was correct. I know it was not. I have no recourse.

after living on my own for many years, i recently moved into a small two br apt. after having my electricity turned off a couple time because our landlord hadnt paid off a 3000 dollar bill, i finally transferred the bill to my name. on average in the past monthly i would pay about 80 bucks during the summer. my first bill was for 15 days and the ammount was 115.00 i was shocked and i right away called them up.

we finally realized that they were billing me for the wrong meter. when the problem was finally ammended i received a 2nd bill for 30 days for a total of 320.00!! im not sure whats going on but they wont let me talk to a supervisor and wont tell me anything about whats going on. i know a little biut about electricity and there absolutely no way that im using as much elctricty as they say i am. please help me!

Con Edison was doing work in my area. They insisted to do some minor work on my property with my lawn and concrete and promised it would be as good as new. Con Edison jack hammered and broke my entire yard from the curb straight down to my patio. In the process, they jumped over my fence and cut and butchered 13 trees to the point that the branches were cut from the floor up 5 ft. high. These trees provided privacy and safety. Years ago, a man called my child over to the fence which alarmed me. Since then, I made sure that my trees provided shade and cover so no one could put their head or hands to grab my children. Con Edison sent someone today who stated they don't know what to do or when anything will be done. I am so upset, angry and frustrated with Con Ed. I got conned.

I just received an estimated bill the bill was 500 dollars so my husband went to read the meter. We called it in and the bill was 6 hundred and 50 dollars for one month. There is only one income in my home I cant afford this. My bill has never been this high. I never experienced anything like this before. I have complained about my bill before and nothing has been done about any overcharges the I have acquired now it's getting worst. What can I do?

We moved into my in laws home 3 yrs ago....when we took over the con edison bills we paid off my in laws bills and was on a $0 balance...as soon as we switch it over to our names the bill started climing, so we figure its a house and it will be a little more. It started out 500 to 600 hundred a month always paid. Then we notice for 3 months we haven't received a bill.called con edison the automated machine said balance was 2,400 , called con edison argue with them about the high price bill to only be compare of driving a car, famous quote: it like drive a car right and you need gas so the car can run (thecompany is the car) and the gas is the kilowatts and you need gas to drive so you need electricity to see......corny right !(but that a supervisior) (james and sup. Mrs. Spano who confuse for the job) this sup. Mrs. Spano who I guess is so confuse she doesn't eve not the company policy. Always putting you on hold to ask a question....but anyway I ask for a payment plan to see if I can get my bill down and they gave me this outragous down payment of 1700 and 200 plus the bill.

I told them if ican pay that I would pay the whole bill. Then I call the next day to see if I can get some with real sense and it got even better this rep wanted 2,000 down cause less then 24 hrs the bill jumped up to 2,900 this is crazy. So again I asked to speak to a supervisor who didn't call me until 4 days later but to advised me go to public assistance for help....why do I need to go to public assist if I work hard for my money and wanted to know why bill is high.....so I said just tell me I barely home I turn off the fusebox when leaving and unplug everything , have every appliance enegy save and brought their stuipd rip off light bulbs so why is this bill high and why can't they work with people?

Somebody need to do something or get another company where the don't have affiation with con edison. Con edison states that people can go with other companies but, still have their hand in your pocket with delivery and supply charges which doubles the bill . They are crooks and the government should monitor them...!

Greedy con edison needs to be broken up the same way they did the phone ompany to give people the chance for a competition pricing listen con ed says oh we reccommend you get with an esco company well if you do then that gives con edison the right to double bill you yess double the bill see the esco is the supplier and con edison is the deliverer do you see it yet con edison then matches dollar for dollar and there is tthe double billing then they jack up the prices on gas well let's see is that gasoline or natural gas see natural gas isn't gasoline gasoline is fossil and natural gas is the earths supply of gas but greedy con edison thinks people don't know this con edison custumer reps and supervisors lie to you and use unrelated analogies and scare tactics and tell you to do bound to fail agreement in there favor con edison broke my agreement just because I asked them to modify the date we need chuck shumer or even barack obama to break this company up and deregulate new york city and put an end to the tyrant monopoly that's called Con edison so many people have had enough done to them by this company and they think they can get away with it

Con Edison and Accent Energy sent me a bill totaling $454.53 on May2, 2009 from an adjustment starting on 10/27/2008-04/29/2009. The last actual meter reading was 10/27/08 when the bill totaled $16.08. For the past 3 years my bills have not reached past $30.00 a month with actual meter readings because I am not here much and use no heater or air-condition. According to Access Energy the supplier I would be locked into that rate of the actual meter readings of the usual amount by contract for 3years.

than $30.00 a month plus my on time monthly payment, where did this enormous bill of adding approximately an extra $60.00 a month come from. Both agencies are giving me the run-around while cheating me on this enormous bill.

I am totally disabled on a fixed income, how could my bills jump from approximately $25.00 to over $70.00 per month? I am devastated from this traumatic rip-off from these wealthy corporations and this enormous amount of money is out of my reach since paying the usual amount on time each month. The usual actual reading never reached past $25.00 a month. How can an estimated rate reach almost $500.00 for a six month period and I am in a locked-in amount program from Accent Energy?

I'm been on a level payment plan for a year paying 363.00 monthly. Two months ago they asked for an additional payment of $780.00. Now the latest bill they want $1227.04 payable immediately. If I do not pay they will turn off my service according to the bill and also have to pay them an additional $935 to reinstall my service. Something has to be done with this company. The bills are getting higher and higher every minute of every day.

I feel that all companies, Verizon, Con Edison, National Grid, etc are trying to squeeze the life out of people. It's a monopoly that must be stopped. Every month bills get higher and higher with no justice.

I am constantly getting est bills and when I get my bill it is over 300 dollars. Whe I really looked at my bill they are charging me delivery charges they determine the delivery charges according to my bill if my bill is 93 dollars the delivery charge is 120. After taxes ane everything my bill is 207, 263 etc. I can't afford this what can I do? I had to get payment plans and when I think I am finished they come up with some other bill that I am surposed to owe. I have never seen anything like it before in my life.

I and actually WE have a problem for many years of overcharge by conEdison electric company in NY. This company charges us hugely for supplying us with electricity. When the oil was around $150/barrel in summer of 2008, conEdison charged us about 20 cents/kwh which is huge. I know conEdison generates electricity using gas and oil and other sources. The prices of gas and oil went down a lot. The price of a barrel of oil went down to be in the $30s and conEdison still charging us a lot. I noticed conEdison charged me for the period Dec 8,2008 to Jan. 8, 2009 11.1034/kwh.

I called conEdison representatives 8887526633 then 2122431900 then 2124604600 then 8003423377 but all said conEdison charges market price but no one was able to tell me what is market price. I told them the prices of natural gas and oil is down hugely and that should be reflected on your price you charging us but no one was listening in conEdison. conEdison takes advantage of increase in the price of natural gas and oil but when natural gas and oil fall like now, conEdison does not adjust its price charging us for electricilty.

PLEASE WHAT KIND OF MARKET PRICE CONEDISON TAKES ABOUT... DOES IT WORK IN FAVOR OF CONEDISON ONLY. Sure enough, last month in March 2009, US sentator Chuck Shuman of NY talked about conEdison and utilities companies take advantage of the consumer and hike the charge for the electricity. That does not only affect me, it affects everyone. I need immediate adjustment for all conEdison bills I already paid since July 2008 when the price of natural gas and oil started to decrease and now it is about 25-30% of its peak price.

conEdison has been Overcharging us (me and all of you) at a tough economic time for families and at a time of massive corruption by the executives of many many big corporations.

i got a bill for 1500.00. this bill is for less then a 3 month period. At first they sent an estimated bill. Then they said we owed 998.62 (this was for less then 2 months eletric bill!!). We complained and they put a hold on the bill and said they would send someone to read our meter. So we cut back on our heat and did not turn our heaters on except for a few hours a day and yet the next month we had another $500.00 bill that was said to be an exact reading. This is not possible and we feel helpless. Coned is not cooperating and insists we owe this money, but it can not be possible. There is no way that a 1 bedroom tiny apartment could use that much electricity.

I live above a store in a commercial neighborhood, for some reason when I called in to connect my service con edison said that they have no record of any apt in above the store.After much calling finally I got my electricity turned on. M y first bill was $277.00, which was in November of 2007 and I thought to myself it was kind of high seeing that I was not settled in completely yet because I was still going back to my mom apt most of the month.

Low and behold my second bill was $500, following that the bill was $788 and I couldnt understand this seeing that i work ten hours a day therefor am not home for at least 12 hours a day, I lived alone, my stove is electricity but I dont cook and I could not figure out home one person(myself) can use so much electricity. I called con edison numerous times and still I did not receive any answers. They said they read the meter and its correct, they asked me about my appliances which is not too much and still they justified the billing.I continue to receive high bills. There was a particular month that I went away for two week out of the month and my bill was still $200, is that possible? Now am really tired of this monopoly company thats in New York and the govt is not doing anything to help.

Today I received a bill for $958 and I am adamant about paying this bill. I will let my story be heard by everyone. This is ridiculous now.

I cant afford this bill I work part time,trying to get back into school and I cant, con edison is ripping me off. I am stressed out, I might have to move. However I dont want the same thing to happen to another innocent independent person trying to make ends meet.

Back in April of 2008 I contacted conedison regarding the extremely high bills I was receiving (and I kept EVERY single one of them!) but they kept giving me different excuses, until my husband spoke with them and he requested that a coned person came to the house to check the meters. In the mean time, we kept telling the idiot that we had for a landlord, that there was an issue going on with the electricity and gas, but she just kept ignoring us. Anyway, when the coned person finally came (after 3 phone calls), he DID discovered that there was a shared meter condition.

I received all these letters from Mrs. Rainhardt about the shard meter condition and how they were giving my landlord 120 days for her to either, fix the problem, or send them an agreement between both of us regarding the amounts we would agree to pay, and all that [lies], AND about the money I was going to be refunded (which by NY state law I MUST be refunded) for the meter usage for the 12 months I paid. Eventually, the landlord fixed the electric part of the problem but because she never made an agreement with me regarding the gas portion of it, coned put her on record for the gas. They also credited my account for the extra money I paid for the extra usage passing thru my meter but that was not servicing my apartment plus 25% of the penalty fees that my landlord was charged for having the shared meter condition assessed.

Now, I moved out of that apartment since January 2009 and I faxed the Shared meter department a letter, which they requested, that stated that I had moved and that the power should be shut off from the previous apartment. I also, very specifically stated in that letter, that any unused portion of that credit balance should be returned to me as soon as possible. Today. 2/25/09 I received a phone call from L. Simpson, from conedison telling me that they CANNOT refund to me the credit in the account because the Public Service Commission has a pending case on it.

I went ahead and called the PSC, and after 20 minutes of speaking with one of their representatives, he tells me that he cannot see a pending case on my account or on my name and therefore, he cannot give me any more information regarding the problem, and that I have to fax them a letter to their shared meter department regarding the issue so they could look into it. Am I missing something here? These people are ridiculous!

While I was living at the other place, coned kept taking the money out each month from the credit balance to pay themselves, but now that I moved out and I don't have an account with them any more they refuse to refund me the money. I am going to fax the letter to the PSC and see how long they are going to take to get back to me! I would like for a lawyer to contact me, because if I don't get my money back, trust me, I am taking ConEd to court!

I paid for gas and electric for more than 12 months ridiculously high bills for a two bedroom apartment. As it was discovered, the basement's gas and electric was being serviced thru my meter. I paid extra money for gas and electric I did not use. I am ENTITLED to a credit! That money BELONGS to me not the thieves of conedison!

My tenant and I came to an agreement regarding the shared meter condition in which the hallway light and the outside light is connected to the 2nd floor meterso because the tenant is not liable to pay this, The landlord has to either get a new meter or make an agreement between the tenant and landlord that the tenant is fine with paying the extra electrical usage which does not exceed 15 dollars a month. Con edison requires a written agreement to be submitted to them either by fax or mail which must be signed by the landlord and tenant.

So i fill out a form and have the tenant sign as did i regarding the shared meter condition in which we both agreed that the power used is negligible. This end result was actually decided by a con edison rep who came to the house and told us that we do not need a new meter (because the usage will not exceed 30 dollars a month) as long as both tenant and landlord agree. We signed the forms and faxed it to the number that con edison provides. 3 weeks later, they still state to the tenant that the shared meter condition is still an open case.

This time, I not only faxed them a cover letter stating this is my second attempt to resolve this problem but also placed a call and was on hold for over 50 min till i decided to leave a message. The next day i was contacted by a rep and was told that they were backed up by about a month and they will get to it. 4 months pass and the tenant gets a message on his answering machine that the shared meter condition still exists. At this point I had lost my patients. How incompetent is this company that they cant read a 3 sentence form that clearly states an agreement between myself and the tenant?

All they have to do is put it into the system. My phone number, mailing address and e-mail was on this document assuming there was an issue but i received no contact from them so I'm assuming all is well, only, its not in the system. I now, 4 months down the line, have to fax them this document again in hopes that they get it right (although im fairly certain there bound to botch this up as well). When i spoke to the rep a few months back, he told me that there were only 4 people at the office that take care of this problem. 4 people among thousands of forms? Is this some kind of a joke? mechanic to fix a car but wont give him tools.

We received a bill from ConEdison which included estimated charges that went back for about a year. ConEdison claims that the meter was broken and that the reading was wrong for the gas/electric usage which caused them to add an additional $1000 + to our bill (approx $1500 I have maisplaced the bill and am currently requesting a new summary). ConEdison said that they based it on prior usage. I am outraged that this company can just attach a large sum of money to my bill and expect us to come up with the money to take care of some estimated charges based on prior usage because a meter that they have to come and check every month to get readings is broken.

It is absolutely ubsurd and I am so outraged that I have no other choice but pay whatever they attach to my bill because the company is a monopoly. I have been complaining to this company for years that my bills were too high. According to ConEdison for the past 31 days as per my bill my 1000 sq ft apartment has charges of $128.27 for electricity and $311.25 in gas charges for a grand total of $560.52 just for the past 31 days. Does that sound correct? I don't think so.

That bill is astoundingly high for this size apartment. I have friends in the same sized apartments who tell me they pay 80 bucks a month for their gas and these are friends I consult with on temperature and frequency as well as duration so I also do my due diligence. Please look into this matter because I don't see how I can get around this situation with a company I actually depend on. I had to request a payment plan just to try to buy some time to have the Better Business Bureau look into my situation. They were unsuccessful. Please restore my faith in the little guy having justice on their side. Thank you in advance for your time.

I can not afford to pay the extra estimated charges. I barely have enough money to pay for charges I actually acquire.

con edison shut off our gas on tuesday, jan6,2009 due to a gas leak. i retained plumbers who fixed the problem. con edison was suppossed to be there on friday at 1 and did not show up. now it tis the weekend and there is no heat or hot water

For the past 9 months Con Ed had changed my electic rate to EL9 General Large from EL2 small non resident therefore my electric bills were at least two time more than before. I operate a small dental office which above a restaurant, and I am only there 3 days a week. I called Con Ed to inspect the meter and see what is the problem why suddenly my rate was changed but no straight answer was given regarding the matter. Please if you are a lawyer expertise with this problem or if you read this complain and have the same problems please contact me. Thanks

I am customarily used to paying $45-$55 monthly during the winter and $75-$85 monthly during the summer. This month's bill(Oct.17 to Nov.17) was $212.16, which needless to say, is inconsistent with the electrical expenditure of a tiny apartment. The previous bill (Aug.18 to Oct.17) was for the amount of $266.29. I contacted con Edison to complain about it and they agreed that it was inconsistent with what I customarily pay. On Dec.4th a con Ed inspector came to assess the problem, but was unabled to determine the cause. Nevertheless, he agreed that the recent bills are strangely high.

I strongly believe that foul-play is involved. I reside directly above a dry cleaners and have been complaining to Dept. of Health about the air quality for the past 7 years. I suspect that the proprietor of the dry cleaners, in collusion with the superintendent of the building, have somehow rigged a method in which their elecrical expenditure is registering on my meter. This may well be retaliatory against my numerous complaints of the past and present.

Furthermore, I live alone, work during the day and see no reason why my bills are suddenly astronomical when no other appliances have been added to the household in the past year and actually less electrical energy has been used on my part. Since there aren't any children or anyone other than myself residing at this apartment, it doesn't require a genius to see that a monthly bill of the aforementioned amount is nothing short of ridiculous.

As of now, a lot of stress has resulted from this relatively new development in the way of sleepless nights, loss of appetite, apathy, etc. Just thinking that I might have to pay this amount on a regular basis is enough to bring me to the brink of depression, as I ponder being left without electricity and in the dark. My meager weekly salary is almost the same as this month's electrical bill, and this is only one of many. As it is, I already have difficulty putting food on the table. This is so UNFAIR.

On 11/13/2008 My service with Con Ed was interrupted due to payments. That same night I paid my bill and I asked them I needed the electricy on Friday because I have two small children. They told me of course, they were sending their field people on Friday from 8 - 6pm, I asked them if anybody needed to be at the appartment, they told me NO, the same way we shut the electricity off without you being there, that is the same way we will turn it back on, we just need the super. I said Ok.

The next day they never came, they claimed the went and there was no answer. I called them I told them one of my kids is sick, I really need the electricity, also all my Food in the refrigerator will go back completely. They lied to me and told me they were on their way, we waited for it, and they told me again that they were there and there was no answer, I told them It is impossible I am standing at the door of the building and I didnt see anybody, they apologized and the people at con ed, blamed their field worker. I spoke to a supervisor Mr. Mckenzie on that Friday night, I was very upset, he apologized and set me up for another appointment on Saturday, My husband call out from work to be there all day, and they never CAME, they lied again, they said they were there and there was no answer. I came from work and I was very upset,I called them again and they told me they were going to send their field workers again.

I told my husband to stay in the appartment and I was going to wait for them downstairs with the Super of my building. I called them around 5 :30 pm and they told me the field workers were there and that the super said he didn't have a key, I said to them you are lying the super is standing right with me, then they said it was the super's wife. The super's wife wasn't even in the building, I asked to speak to a supervisor Mr. Fernandez, and he was very sarcastic, they all at con ed, gave me the run around and laugh. I have two kids, all my food went bad, the supervisor told me on Sunday from 10-2 pm I called out of work again to stay home on Sunday. It took me 6 calls to Con ed to assure that I was on for Sunday, and actually the supervisor never put me in, after I threaned them to take legal action and call 611 for an emergency, they came on Sunday, after all those days of work I lost and all my money on the food I had in the refrigerator, they lied to me and my family for 3 whole days and they restored my electricity when they felt like it,

When the electricy came on they damage my Cable box, and I had to call Time warner for a new one. On Sunday 11/16/2008 I got the electricity after 3 days of neglect and irresponsibility on behalf of Con edison, they don't even have the decensy of sending me an apology letter. It was hell for me and my two boys and I lost all my food.

I lost my Food from the refrigerator after three days of no service. I was tired mentally and physically arguing on the phone with them and physically waiting outside of the building to prove to them they never came. I have no food right now, I have no money to recover the food that I lost to feed the kids, and I lost days of work.

I JUST GOT A BILL FOR 2,184.00 because the meter belonging to this home was brooken. Although I was paying about 20-80 dollars per month they inquired about the meter and now they are saying that they didn't charge me fairly. This is no fault of mine.

I'M STRESSED I HAVE NO JOB and now I am stuck with this bill that is because of a meter they did not check.

I pay two con ed bills one for my small residence and another for a very small commercial space. Con Edison has raised thier bill over 50% from the previous year and gives not time to pay. They still have thier turn off policies that they have had for decades yet they are charging twice as much. They Are a cruel heartless group to talk to to and give no consideration fro their consumers.

Having electrictricy is a necessity not a luxury, even loan sharks have more of compassion. This monopoly should be dismantled. I am a month behind on my rent to be able to afford con edison, if this continues I will not have a home for them to service.

I lived at the apartment until August 18th, 2008 when I was completely moved out. I closed my account with Con Edison on September 30th, the night before a tenant was moving in. The tenant moved in on October 1st. From August 18th until September 30th - the apartment was vacant and no electricity was used (other than a refrigerator which was plugged in but never opened during this time). The next reading date was October 9th, 2008 - after the tenant already moved in.

Con Edison took the usage charges including 9 days of the tenant's usage and then divided up that usage into the number of days in the month and then charged me based on the average. I have been trying to explain to them that it's not fair to include charges from usages that do not belong to me and then calculate an average, but they don't understand.

In their explanation they said that they estimated last September's usages (2007 - when there were 2 people living in the apartment and using electricity) which came to 8.7 killowat per day, so this bill at hand they are charging me 8.7 killowats a day. How can they charge me more for a vacant apartment usage than when there was definate usages.

I keep getting a bill in the amount of $46.93 which I do not believe it my usage charges.

I was notified by an Invesigator of the NYPD of an account that was closed from when I resided at xx Thayer St., #xx, NY NY 10040 in 2005 has gone to collections. I should not have a balance since a pay agreement was made with ConEd to close the account at that time. In addition, an account would have not been closed with a remaining balance still on the account. All in all, I should not have a balance reflecting on a closed account and I need this matter to be resolved.

My credit is being tarnished due to this problem.

Everyone I spoke to on the phone from ConEdison did not seem to offer any help than that saying that I had alot of appliances and that was the reason my bill was so high. The thing is I am not here on alot of weekends, and don't use air conditioning all the time, nor any of the other appliances. There is definitley somethign wrong with the meter and they are not taking responsibility.

Bill suddenly changed from an average of $40 p/m without explanation. I live alone and have NOT changed my energy consumption. Now I'm being charged on average 150+/month (three consecutive months so far) for electricity for a junior 1 BR that I don't use at all during the day or most weekends. I am in that apt usually late nights only. I compared my bill to other tenants in that building and neighbors with 2 BR who are home during the day pay less.

I requested that ConEd investigate not only the meter reading but how things are connected and if perhaps someone else is using my gas & elec as well as any other possible reason for the triplication of my bill. No answer.

I get exactly $644 per month to pay my rent, electricity, telephone, transportation, personal expenses and some food. I am literally not eating well to pay the con edison bill and I NEED HELP resolving this problem. This is putting tremendous stress on me and I don't have any family or anyone to help me. I am overly worried and don't know how to make con edison to explain the sudden literal triplication on the price of my bill. Please help me.

Basically, Con Ed was charging me for over 1 years at a commerical rate. When the error was identified, my rate was changed to residential. It is con Ed who imputs residential or commercial, and clearly I called as an individual seeking electricity for my apartment, which Con Ed services a number of tenants in.

I received a letter that Con Ed will not refund me any money for their error. When I call the people listed on the letter, they never get back to me. I overpaid Con Ed on their error, and they will not return the money. This could be happening to numerous people all over the city.

I live in a one room studio and my bill is enough to cover a 3 bedroom condo. This has to stop. Initially, when I moved into my apartment, I was on a low income payment program. Con Ed kept sending solicitations to enroll in an savings program of some sort. Skeptically and ruluctantly, I enrolled. Since enrolling, my bill has skyrocketed. Every month it's inflated by $5-10. The majority of the plugs are kept unpluged except when used, I'm at work during the day - the utilities are not being used. I don't use many lights in the evenings. (I like darkness - the light from the tv is sufficient as it allows me to calm down from the day.) I don't use the air conditioner as it's bad for my voice, and I have my own built-in heater - I don't need the heater during the winter.

I want to challenge Con Ed in Court. This is thievery...stealing from economically challenged tax paying citizens. Why? Simply because they can. My bill should not be more than, at best $35.00 per month. I can't do this anymore. This has been going on now since 2002, at least. I need legal help. I need an attorney to contact me.

I have been getting high bills for a long time now. And I'm tired of calling then so they could take care of the problem and all they do is give the ru around. I live along I work all day and I get a bill for $236.00. Its crazy. I think someone is stilling my electricity

I can't aford to pay this bills. I nead help. Im tired of calling them and getting no help

This is not about service. Today June 3rd, 2008 at 7:45 Am, I confronted a Con Ed worker urinating on a public street corner. THe crew has been working there for months and neighbors have complained about the smell of urination. Today I saw it myself. In full Con Ed uniform, on the corner of Church Avenue and Westminster Road. This is a very public corner with two way traffic and the whole crew was right there apparently unconcerned about it.

311 won't take a complaint about CON ED and they forward you to a Con Ed phone number that has only billing information and no opportunity to speak to a human being. I am hoping you can pass this to someone who cares. I can tell you that my neighbors are ready to physically asault this team of Con Ed losers. The only reason it has not happened is that there are too many of them and my neighbors are outnumbered. But that will change one of these days soon. I urge you to see that someone confronts them before my neighbors do.

None yet besides the stench of urine on a commercail and residential strip. But soon there will be a confrontation.

During the week of Memorial 5/08. Con Edsion was working in the area of Co-0p City in the Bronx. Con Edsion most have cut the power off in my area or building and now my T.V. set is not working. I call the cable company (Cablevision) and they try to fix it and they said everything is working fine at there end. I call Con Edsion and explain what had happened and they said its has to be the cable co. And I know its not, because the cable is working on my other T.V.

I spoke to them again and they say my T.v. must of blew out. I was just watching it the day before and everything was fine, beside my T.V. has a Red light indictor that flashes when there a problem with the T.V. I spoke to a T.V. Repair man and he says it can happened to a T.V., when the main T.V.circuit power cut off and on, and it can blew the circuit. Its like tripping over a T.V. cord and the circuit blows. I would like to know, how will I get Con Edsion to believe or take care of this problem.

T.V. is not working. And it will cost to repair it.

In the year of 2007 I noticed that there were two company that was charging me for electric service, that was ConEd and Hudson Energy. I called both company and made it clear that I only wants to deal with ConEd no second company and they take it off. Now I come to understant the the same procedure is happening again where I have been billed by the two company.

I contacted Coned and there representative listed above tells me that hudson call and tell them that I need gas from them which is very much strange, why would I cancel and then wants me to go back to the company?. I have been try to reach hudson to really give them a peace of my mind but have no success as no one is picking up there phone. I would really like to speak to someone on this as they also targeted my keyspan bill also. I really need some help in getting this injustice solved

This has caused me to pay over $100.00 to a company which I did not request on my bill as coned claim that they have to pay hudson in advance which I do not believe I think both company are working together causing this injustice. I have called since the middle of February and they did not take hudson off my bill even the last payment for March they were still on my bill. I think I need to have the right to chose the service I want. Coned is telling me that they have to wait on hudson the release my account which is nonesense. I am the one that should be in control of my account.

Con-ed and nicor gas want to control my checking acct and pull out money when they want to. I do have my car/home insurance and vonage [phone] taken out automatically and a life insurance payment. I pay online my cable and a gasoline card and my Trib. paper but I pay it when I want to. That's why I still snail mail those other two. When I will be able to set up an acct. and access it online approx the same time and pay then I'll do it, not otherwise.

Is there a way to verify ConEdison readings and bills by a third party, since I believe they can charge anything they want? My bills make no sense since I can compare my business and home bills.

There are rarely accurate readings and are over charges in my home bills.

I have been contacting the Share Group Department (Con Edison Co. of New York) since january 1st. They are impossible to get through to! It's in my landlord's name and I would like it to be in my name because it comes out cheaper. Nobody has contacted me back at all regarding this problem. My landlord is assuring me all is well on his end, but nobody from Con Edison is confirming this; and to this date my Con Edison has not been transferred into my name. I would like someone to resolve this and I was told that maybe you could help. thank you

I had to make an installment agreement the previous month owing to a $400 plus electric and gas bill, which is utterly ridiculous. I reside in the first floor apartment of a two-family house. There is never a great deal of electricity being used nor is there a great deal of gas being used. I came out better when I was getting an estimated bill, which the $400+ was based on. Now that I have made myself available to them, my bill is $500+ which makes me want to cry because I thought it would be much lower being that once they did their calculations based on actual vs estimated for the past several months (12) they came out that that they overcharged me by $22 for gas, which trust me they should have owed me money but you know that will never happen. I have tried on numerous occasions to get them to come and look at these meters for accuracy but they say nothing is wrong. SOMETHING IS DEFINITELY WRONG.

I just want to cry because I have no way of knowing how I am going to pay this. I have exhausted all of my income. I am presently unemployed and diligently seeking employment but have not found anything yet. I am struggling to pay everything. I should not have to worry about paying electric and gas to the tune of $500+. This is ridiculous. This is someone's rent payment. Please help me.

bank account overdrawn, very bad christmas, and alot of stress and agravation,and three sad little girls,i guess thats what i get for trying to pay my bills.

Since moving into my new condominium unit, I have been drastically overcharged. Prior to moving into this new facility, I received no more than $100.00 monthly electric bills. When I moved into this new place, the bills were more like $400 - $500 a month. You have to know there is a problem when I started receiving $800.00 a month electric bills when I am never home (ever since December 2007). I can prove that I am never home. I work my first job with New Jersey State Division of Family services in Cranford, NJ and am out of the house from 8:00 a.m. through 6:00 p.m. My second job takes me out of the house from 10:00 p.m. until 4:00 p.m. The heat has not been turned on, neither have any of the other appliances. I have a complaint with the Public Service Commission which has been sat on since I made one. I would want to be compensated for the overpayment charges since 2001. Con Edison's response is no response.

I am sure this is nothing new, but as we try to find ways to cut back and deal with the economy I noticed that almost 40% of Con-Ed electric bill is for service charges. Our house is about 800 square feet, heated by oil and we have a $90 dollar electric bill in January and $33.50 of it is for supposed maintenance and customer care service charges. This is an absolutely unfair amount and even if we chose an ESCO, we still would have to pay Con-Ed's fees, leaving us no recourse but to pay nearly $400 dollars a year just in fees. We don't even use customer service as we conduct all our transactions online.

Family of 4 with 1 income that has to live hand-to mouth because of unwarranted fees for services they don't use such as this.

I noticed that starting with the November 2007 bill, my Con Edison gas supply portion has a charge named Merchant function charge, which has been running about 3.7-3.9% of the total gas supply bill. This charge is associated with procuring and storing NG, credit and collection related activities and uncollectable accounts, according to what's printed on my bill. When I questioned ConEd about this charge, their reply was that this charge had been included in other charges and was now being broken out separately. I don't think that this charge was billed prior to November 2007. The supply charges had always been calculated by multiplying the per-therm rate by the number of therms, whereas the Merchant function charge does not seem to be a calculated value from the per-therm rate. I asked ConEd to send to me information on this Merchant function charge and how it is calculated, twice. Both times they ignored my request.

I am asking PSC to please look into this matter and confirm whether ConEd is truthful when they say that this is not a new charge. If it is in fact a new charge, I would like to know whether it had been approved by the PSC to be charged to the residential ConEd gas customers, and how it is calculated. Also, I would like to know if I switch to an ESCO for the gas supply, would I still be subject to this charge?

Possible overpayment for gas delivery every month since 11/07.

247 Therms, your estimate, cannot be correct. Who took this reading? How was your estimate arrived at? I am very concientious about energy use as welol as it's impact on the environment. I am not a fuelish person. That is why I switched from oil to gas. My home has been totally insulated. I do not use electric heaters or any other electrcal appliances that would account for my home's alleged increased use of energy. My boiler is never set higher than 70 degrees Fahrenheit. My windows and doors are double insulated; they are designed to keep the heat in my home. In the summer the boiler is turned off. Please investigate this incident thoroughly and correct your erroneous calculations.

I have been contacting the Share Group Department (Con Edison Co. of New York) for a week now to no avail. They will not turn on my electricity in my new apt. because they show it is a shared meter with the landlord. Nobody has contacted me back at all regarding this problem. My landlord is assuring me all is well on his end, but nobody from Con Edison is confirming this; and to this date my Con Edison has not been transferred into my name. I would like someone to resolve this and I was told that maybe you could help.

Con Ed always advertised other Utility Co.'s, it sounded like we could save money, however we were not told that we would be paying Con Ed & 2 other utility Co., our highest Bill in this home was about $350.00, our current bill for example is:

Con Ed: Electric $81.51 & Transport Gas $157.34.

Direct Energy services:Electric:$170.24

Hudson Energy services:Gas 396.16

Our house is no more than 1400sf.
That is a total of $805.25, That is insane + last month $478.70.

I believe we have been overcharged in the last few months and it got worse each month, and I am stuck with a bill $1,290.16 plus the new one that is coming, this is a strain on our Finances. There is no way we could possibly use this much Energy.

I requested that ConEd investigate not only the meter reading but how things are connected and if perhaps someone else is using my gas & elec. No answer.

CON EDISON NEGLIGENCE BY WITHHOLDING CRITICAL INFORMATION - I recently received an adjusted electrical bill that covered a 12 month period for $5,446. This adjusted bill covered 5/05-5/06.

My charge is that Con Edison neglected to inform me and withheld critical information! On 9/12 and 10/12 two actual electrical meter readings were taken and registered high electrical use, however this information was withheld and instead I as billed zero for electrical use. The policy being that if a high electrical reading is registered, that Con Edison do not inform the customer at that point, but wait for 2-3 more actual readings.

In the meantime, the customer is unaware that there might be a problem! Even if Con Edison didn't wanted to wait, at least inform the customer of the policy!

Had I had this information, I would've have known immediately that there was a problem and have done something about it! Instead, 7-8 months later (because Con Edison did not have access to my meter) I received a $5,400 electical bill!

The problem turned out the be a faulty central air conditioner located on the outside of my house. It on and running 24 hours for months, however, there was no air conditioning inside the house. This unit is themastat controlled and was turned off according to the thermastate.

I don't know how the unit got turned on or if it was the result of a malfunctioning thermastat, it could have occurred as a result of an outside power surge..nobody knows and of course, I was totally unaware that this unit was on.

I work during the week and am never home when the meter reader comes around. I have had several estimated readings. I live in the basement apartment and my tenant who lived upstairs moved out the end of Dec. When I called in my meter reading, they told me that I owe $1,700. Although I doubt that could be possible, I told them that they must come and do a meter reading.

Firstly, they want to charge $19 to make an appointment to read my meter, which I think should be illegal. More significantly, even if I agreed to pay the reading fee, they have no hours that a working person can be there without taking time off from work. The last hours they make appointment for is between 4Pm and 8PM. I don't get home until 6PM, therefore they would not make an appointment with me.

So I must either pay the $1,700 that they say I owe or take a half day off from work AND PAY THEM $19 TO READ MY METER! Thousands of hoseholds are never home when the meter reader calls, don't they have to make a reasonable effort to service their customers. Can't they have reading from 6PM till 8PM to capture us working folk. Can they charge $19?

I don't want to take time off from work. My boss is not agreeable to taking time for personal errands.

Before I moved to my new address, I lived approximately 10 blocks away in the same area in Brooklyn, ie. Canarsie. My electricity bill was then approximately, $40.00 per month. Since I moved my electric bill has suddenly jumped to approximately $77.00 per month.

The new apt. has no more appliances than i previously had, only a few more light bulbs which I do not use, since my family is only three persons.

It's now five months I have been paying much higher electric bills, which is cutting on my groceries and sometimes moving around in the dark, reading with low lighting removing the light bulb in the front.

I contacted Con Edison's representatives twice, but the people I talked to keep telling me that they are sure I have more appliances etc, than I am saying, which is untrue. They also mentioned the rate per killowatt is the same wherever you live in Brookly, which is also untrue, since I checked with other peoples bills.