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Joy of New York NY (08/24/08)
I live in a one room studio and my bill is enough to cover a 3 bedroom condo. This has to stop. Initially, when I moved into my apartment, I was on a low income payment program. Con Ed kept sending solicitations to enroll in an savings program of some sort. Skeptically and ruluctantly, I enrolled. Since enrolling, my bill has skyrocketed. Every month it's inflated by $5-10. The majority of the plugs are kept unpluged except when used, I'm at work during the day - the utilities are not being used. I don't use many lights in the evenings. (I like darkness - the light from the tv is sufficient as it allows me to calm down from the day.) I don't use the air conditioner as it's bad for my voice, and I have my own built-in heater - I don't need the heater during the winter.
I want to challenge Con Ed in Court. This is thievery...stealing from economically challenged tax paying citizens. Why? Simply because they can. My bill should not be more than, at best $35.00 per month. I can't do this anymore. This has been going on now since 2002, at least. I need legal help. I need an attorney to contact me.
Victor of Brooklyn NY (08/21/08)
I have been getting high bills for a long time now. And I'm tired of calling then so they could take care of the problem and all they do is give the ru around. I live along I work all day and I get a bill for $236.00. Its crazy. I think someone is stilling my electricity
I can't aford to pay this bills. I nead help. Im tired of calling them and getting no help
Nathan of Brooklyn NY (07/03/08)
This is not about service. Today June 3rd, 2008 at 7:45 Am, I confronted a Con Ed worker urinating on a public street corner. THe crew has been working there for months and neighbors have complained about the smell of urination. Today I saw it myself. In full Con Ed uniform, on the corner of Church Avenue and Westminster Road. This is a very public corner with two way traffic and the whole crew was right there apparently unconcerned about it.
311 won't take a complaint about CON ED and they forward you to a Con Ed phone number that has only billing information and no opportunity to speak to a human being. I am hoping you can pass this to someone who cares. I can tell you that my neighbors are ready to physically asault this team of Con Ed losers. The only reason it has not happened is that there are too many of them and my neighbors are outnumbered. But that will change one of these days soon. I urge you to see that someone confronts them before my neighbors do.
None yet besides the stench of urine on a commercail and residential strip. But soon there will be a confrontation.
Lamar of Bronx NY (06/17/08)
During the week of Memorial 5/08. Con Edsion was working in the area of Co-0p City in the Bronx. Con Edsion most have cut the power off in my area or building and now my T.V. set is not working. I call the cable company (Cablevision) and they try to fix it and they said everything is working fine at there end. I call Con Edsion and explain what had happened and they said its has to be the cable co. And I know its not, because the cable is working on my other T.V.
I spoke to them again and they say my T.v. must of blew out. I was just watching it the day before and everything was fine, beside my T.V. has a Red light indictor that flashes when there a problem with the T.V. I spoke to a T.V. Repair man and he says it can happened to a T.V., when the main T.V.circuit power cut off and on, and it can blew the circuit. Its like tripping over a T.V. cord and the circuit blows. I would like to know, how will I get Con Edsion to believe or take care of this problem.
T.V. is not working. And it will cost to repair it.
Lloyd of Brooklyn NY (04/15/08)
In the year of 2007 I noticed that there were two company that was charging me for electric service, that was ConEd and Hudson Energy. I called both company and made it clear that I only wants to deal with ConEd no second company and they take it off. Now I come to understant the the same procedure is happening again where I have been billed by the two company.
I contacted Coned and there representative listed above tells me that hudson call and tell them that I need gas from them which is very much strange, why would I cancel and then wants me to go back to the company?. I have been try to reach hudson to really give them a peace of my mind but have no success as no one is picking up there phone. I would really like to speak to someone on this as they also targeted my keyspan bill also. I really need some help in getting this injustice solved
This has caused me to pay over $100.00 to a company which I did not request on my bill as coned claim that they have to pay hudson in advance which I do not believe I think both company are working together causing this injustice. I have called since the middle of February and they did not take hudson off my bill even the last payment for March they were still on my bill. I think I need to have the right to chose the service I want. Coned is telling me that they have to wait on hudson the release my account which is nonesense. I am the one that should be in control of my account.
Kenneth of Beecher IL (04/03/08)
Con-ed and nicor gas want to control my checking acct and pull out money when they want to. I do have my car/home insurance and vonage [phone] taken out automatically and a life insurance payment. I pay online my cable and a gasoline card and my Trib. paper but I pay it when I want to. That's why I still snail mail those other two. When I will be able to set up an acct. and access it online approx the same time and pay then I'll do it, not otherwise.
Hermann of Yonkers NY (03/08/08)
Is there a way to verify ConEdison readings and bills by a third party, since I believe they can charge anything they want? My bills make no sense since I can compare my business and home bills.
There are rarely accurate readings and are over charges in my home bills.
Arye of Brooklyn NY (03/03/08)
I have been contacting the Share Group Department (Con Edison Co. of New York) since january 1st. They are impossible to get through to! It's in my landlord's name and I would like it to be in my name because it comes out cheaper. Nobody has contacted me back at all regarding this problem. My landlord is assuring me all is well on his end, but nobody from Con Edison is confirming this; and to this date my Con Edison has not been transferred into my name. I would like someone to resolve this and I was told that maybe you could help. thank you
Debra of Bronx NY (02/28/08)
I had to make an installment agreement the previous month owing to a $400 plus electric and gas bill, which is utterly ridiculous. I reside in the first floor apartment of a two-family house. There is never a great deal of electricity being used nor is there a great deal of gas being used. I came out better when I was getting an estimated bill, which the $400+ was based on. Now that I have made myself available to them, my bill is $500+ which makes me want to cry because I thought it would be much lower being that once they did their calculations based on actual vs estimated for the past several months (12) they came out that that they overcharged me by $22 for gas, which trust me they should have owed me money but you know that will never happen. I have tried on numerous occasions to get them to come and look at these meters for accuracy but they say nothing is wrong. SOMETHING IS DEFINITELY WRONG.
I just want to cry because I have no way of knowing how I am going to pay this. I have exhausted all of my income. I am presently unemployed and diligently seeking employment but have not found anything yet. I am struggling to pay everything. I should not have to worry about paying electric and gas to the tune of $500+. This is ridiculous. This is someone's rent payment. Please help me.
Margie of Romeoville IL (02/21/08)
I paid my bill online in the amount of 250.00 in 10/07 .the company charged my debit card twice in a row 250.00.they did not notify me to tell,I found out by my bank statement, now they automatically returned my second payment,so I was a little relieved,until the following month I went online to pay my bill and made another payment,after what happened the month before, I went right to my online
bank and sure enough I was charged twice again.I called them right away and spoke to a lady who said she would report it to a manager and he would call me back so I waited and watched my bank account to see if they would return my second payment again, nothing. I called back every day for about 5days waiting for the manager to call and he never did finally I called and demands to speak to a supervisor who then said again he would call me back, i begged him to please return my payment this is the second month in a row thos happened i explained i have 3 children and they just took my money now it was going to be christmas and now because they will not return my money my kids will suffer.mr.daley did not give a hoot he called a couple days later to infom me they will not return my money because its been to long i explained to him that i called the instant that it happened so he saod it was his fault he had a lot of work on his desk so of he would have called me back in a timely manner mabey somerhing could have been done.then i was crying and very frustrated he kept telling me to call my bank and tell them to give me my money,i said sir do you think the bank can return money that you have and he said ,no i dont, so why is a manager telling mr to do something that he knows is impossible. Very unfair and all their fault. Please help. I also have bank statements to prove it all.
bank account overdrawn, very bad christmas, and alot of stress and agravation,and three sad little girls,i guess thats what i get for trying to pay my bills.
Veronica of Staten Island NY (02/13/08)
Since moving into my new condominium unit, I have been drastically overcharged. Prior to moving into this new facility, I received no more than $100.00 monthly electric bills. When I moved into this new place, the bills were more like $400 - $500 a month. You have to know there is a problem when I started receiving $800.00 a month electric bills when I am never home (ever since December 2007). I can prove that I am never home. I work my first job with New Jersey State Division of Family services in Cranford, NJ and am out of the house from 8:00 a.m. through 6:00 p.m. My second job takes me out of the house from 10:00 p.m. until 4:00 p.m. The heat has not been turned on, neither have any of the other appliances. I have a complaint with the Public Service Commission which has been sat on since I made one. I would want to be compensated for the overpayment charges since 2001. Con Edison's response is no response.
William of White Plains NY (02/13/08)
I am sure this is nothing new, but as we try to find ways to cut back and deal with the economy I noticed that almost 40% of Con-Ed electric bill is for service charges. Our house is about 800 square feet, heated by oil and we have a $90 dollar electric bill in January and $33.50 of it is for supposed maintenance and customer care service charges. This is an absolutely unfair amount and even if we chose an ESCO, we still would have to pay Con-Ed's fees, leaving us no recourse but to pay nearly $400 dollars a year just in fees. We don't even use customer service as we conduct all our transactions online.
Family of 4 with 1 income that has to live hand-to mouth because of unwarranted fees for services they don't use such as this.
Alina of Larchmont NY (01/29/08)
I noticed that starting with the November 2007 bill, my Con Edison gas supply portion has a charge named Merchant function charge, which has been running about 3.7-3.9% of the total gas supply bill. This charge is associated with procuring and storing NG, credit and collection related activities and uncollectable accounts, according to what's printed on my bill. When I questioned ConEd about this charge, their reply was that this charge had been included in other charges and was now being broken out separately. I don't think that this charge was billed prior to November 2007. The supply charges had always been calculated by multiplying the per-therm rate by the number of therms, whereas the Merchant function charge does not seem to be a calculated value from the per-therm rate. I asked ConEd to send to me information on this Merchant function charge and how it is calculated, twice. Both times they ignored my request.
I am asking PSC to please look into this matter and confirm whether ConEd is truthful when they say that this is not a new charge. If it is in fact a new charge, I would like to know whether it had been approved by the PSC to be charged to the residential ConEd gas customers, and how it is calculated. Also, I would like to know if I switch to an ESCO for the gas supply, would I still be subject to this charge?
Possible overpayment for gas delivery every month since 11/07.
Juan of Bronx NY (01/04/08)
To whom it may concern: Please be advised that the billing statement for the period from: Nov. 07/07 to Dec. 11/07 have been estimated to be above and beyond my average billing statements. I have not deviated from my normal usage. I would like to know why your Meter Readers do not come to my house to take accurate readings. I have not seen any Readers come to my house after I had request for them to come to take the readings. On the chance that they do come, why are there readings so inaccurarte? If you would examine my previous statemnet histories, you would see that they have not exceeded, 23 Therms.
247 Therms, your estimate, cannot be correct. Who took this reading? How was your estimate arrived at? I am very concientious about energy use as welol as it's impact on the environment. I am not a fuelish person. That is why I switched from oil to gas. My home has been totally insulated. I do not use electric heaters or any other electrcal appliances that would account for my home's alleged increased use of energy. My boiler is never set higher than 70 degrees Fahrenheit. My windows and doors are double insulated; they are designed to keep the heat in my home. In the summer the boiler is turned off. Please investigate this incident thoroughly and correct your erroneous calculations.
Cossina of Yonkers NY (11/19/07)
I have been contacting the Share Group Department (Con Edison Co. of New York) for a week now to no avail. They will not turn on my electricity in my new apt. because they show it is a shared meter with the landlord. Nobody has contacted me back at all regarding this problem. My landlord is assuring me all is well on his end, but nobody from Con Edison is confirming this; and to this date my Con Edison has not been transferred into my name. I would like someone to resolve this and I was told that maybe you could help.
Lucio of White Plains NY (02/19/07)
Con Ed always advertised other Utility Co.'s, it sounded like we could save money, however we were not told that we would be paying Con Ed & 2 other utility Co., our highest Bill in this home was about $350.00, our current bill for example is:
Con Ed: Electric $81.51 & Transport Gas $157.34.
Direct Energy services:Electric:$170.24
Hudson Energy services:Gas 396.16
Our house is no more than 1400sf.
That is a total of $805.25, That is insane + last month $478.70.
I believe we have been overcharged in the last few months and it got worse each month, and I am stuck with a bill $1,290.16 plus the new one that is coming, this is a strain on our Finances. There is no way we could possibly use this much Energy.
Dana Harrison of Astoria NY (09/22/06)
Charged $80+/month (two consecutive months so far) for electricity for a junior 1 BR that I don't use at all during the day or most weekends. I am in that apt usually late nights only. I compared my bill to other tenants in that building and neighbors with 2 BR who are home during the day pay less.
I requested that ConEd investigate not only the meter reading but how things are connected and if perhaps someone else is using my gas & elec. No answer.
Geanette of Bronx NY (06/08/06)
CON EDISON NEGLIGENCE BY WITHHOLDING CRITICAL INFORMATION - I recently received an adjusted electrical bill that covered a 12 month period for $5,446. This adjusted bill covered 5/05-5/06.
My charge is that Con Edison neglected to inform me and withheld critical information! On 9/12 and 10/12 two actual electrical meter readings were taken and registered high electrical use, however this information was withheld and instead I as billed zero for electrical use. The policy being that if a high electrical reading is registered, that Con Edison do not inform the customer at that point, but wait for 2-3 more actual readings. In the meantime, the customer is unaware that there might be a problem! Even if Con Edison didn't wanted to wait, at least inform the customer of the policy! Had I had this information, I would've have known immediately that there was a problem and have done something about it! Instead, 7-8 months later (because Con Edison did not have access to my meter) I received a $5,400 electical bill!
The problem turned out the be a faulty central air conditioner located on the outside of my house. It on and running 24 hours for months, however, there was no air conditioning inside the house. This unit is themastat controlled and was turned off according to the thermastate. I don't know how the unit got turned on or if it was the result of a malfunctioning thermastat, it could have occurred as a result of an outside power surge..nobody knows and of course, I was totally unaware that this unit was on.
Lorraine of Staten Island NY (02/03/04)
I work during the week and am never home when the meter reader comes around. I have had several estimated readings. I live in the basement apartment and my tenant who lived upstairs moved out the end of Dec. When I called in my meter reading, they told me that I owe $1,700. Although I doubt that could be possible, I told them that they must come and do a meter reading. Firstly, they want to charge $19 to make an appointment to read my meter, which I think should be illegal. More significantly, even if I agreed to pay the reading fee, they have no hours that a working person can be there without taking time off from work. The last hours they make appointment for is between 4Pm and 8PM. I don't get home until 6PM, therefore they would not make an appointment with me. So I must either pay the $1,700 that they say I owe or take a half day off from work AND PAY THEM $19 TO READ MY METER! Thousands of hoseholds are never home when the meter reader calls, don't they have to make a reasonable effort to service their customers. Can't they have reading from 6PM till 8PM to capture us working folk. Can they charge $19?
I don't want to take time off from work. My boss is not agreeable to taking time for personal errands.
Michael of Brooklyn NY (02/25/01)
Before I moved to my new address, I lived approximately 10 blocks away in the same area in Brooklyn, ie. Canarsie. My electricity bill was then approximately, $40.00 per month. Since I moved my electric bill has suddenly jumped to approximately $77.00 per month. The new apt. has no more appliances than i previously had, only a few more light bulbs which I do not use, since my family is only three persons.
It's now five months I have been paying much higher electric bills, which is cutting on my groceries and sometimes moving around in the dark, reading with low lighting removing the light bulb in the front. I contacted Con Edison's representatives twice, but the people I talked to keep telling me that they are sure I have more appliances etc, than I am saying, which is untrue. They also mentioned the rate per killowatt is the same wherever you live in Brookly, which is also untrue, since I checked with other peoples bills.
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