Com Ed

ComEd just sent me two consecutive bills, both dated within a day of each other, for $300.00 a piece. This balloon-bill estimates monthly charges that dates back to January of 2011. Now, I owe them almost $700.00 in the next three weeks. I live in an apartment. In the past year, no one from ComEd has contacted me for a meter reading. Now, I am being attacked with this bill for an entire year of services. Additionally, they sent me a compound bill, two bills only a day apart, so it looks like I did not pay the previous (first bill sent).

Last year, Com Ed put a smart meter on my home. Since then, my bills have gone sky high. I have a severe medical condition. When I tried to call Com Ed several times, the customer service people were rude and told me nothing they can do. Also, since the meter has been in, my children have been getting sick with nausea, headaches, stomach problems and myself also. My medical condition has gotten worse. What can I do about this meter and have it taken out?

ComEd overcharged me for services, they received a LIHEap Payment to pay for my bill while I was with them. They told me that I will not have a bill for five months due to the credit on my account and only after five months they would put me on a payment plan. When I canceled services after 4 months, which was within the credit and moved from the residence, ComEd still sent me a bill in the amount of $321.86 for the studio apartment unit.

I have been trying to establish service at my new residence since December 15. I called ComEd to establish their service and I was told I have to take my ID into a currency exchange in Dolton,IL on Michigan Rd to fill out the application and show my ID with my address on it. Once doing so, I should receive a number to call back to ComEd with. Needless to say the currency exchange does not give any number out. I proceeded to call the light company back on December 23 to see if I was able to establish service. They told me that I need to give them a week and to call back. I called back after the new year and was still unsuccessful at getting my service established. So I ask my mother to phone them. She phoned them and was told to call the currency exchange to get the number. Well the currency exchange stated that they do not give any numbers out and they did not understand why ComEd was telling the customers such. So it's now March and needless to say I still have no service established. My mom was able to get through again to someone last week and she was told I had to go to another currency exchange to show my ID, this time in Markham, IL on Dixie Hwy. I went there and once again they do not give out a number! So now it has been 3 months and I have not received a light bill from ComEd. At which whenever I do establish service my bill will be extremely high for me to pay 3 months at one time. I would appreciate if you all can file this complaint on my behalf. I am a college student and just starting off in life of my own and cannot afford all this hassle to establish light service in my name. Thank you.

Ms. ** charged fees and past due fees for service over ten years ago, promising they would not charge the old bill all the time. They wouldn't respond to any phone calls or because of my racial background, they made instigated misunderstandings with me and them while trying to discuss the bill.

My payment amount has nearly quadrupled. My average monthly bill is between $53 to $69 more or less. As a matter of fact, my October bill was $53.98. So of course I was shocked when I received my November bill of $224.10. When I called ComEd to inquire about this amount, I was told that the amount was a result of an October meter read and my billing prior to the read were estimates.

Because my meter was unavailable for a read several months prior, ComEd determined that I was underbilled based on the October meter read. I really didn't understand, but I accepted this explanation. However, I assumed that subsequent billing would reflect a more reasonable amount but I assumed wrong. If this was simply a meter read issue, ComEd could have contacted me to get a meter read. Further, if my meter was read in October without my knowledge, ComEd could have used the same practice several months prior. It is what it is. Companies are imposing arbitrary rate increases and justifying it with crappy explanations.

On Friday afternoon 10/29, Com Ed cut off our service for non payment. We immediately called to and paid $600 of the $1,000 balance but they still would not restore service and demanded payment in full. We offered another credit card to pay the entire bill but then were told that they would only accept one payment by phone per day and instructed us to go to a currency exchange to pay the balance if we had any hope of getting the electric restored by 6pm, which was the latest time they could possibly accommodate, but we would most likely have no power until Monday 11/1/10.

With ComEd, my electric bill is only $40 - $45 monthly. The delivery charge is $22.09 on top of taxes which is only $3.11. My complaint is that we consumers should not have to pay with half our bill is just in delivery charges, so my total bill is $70 and $22 of that $70 is just in delivery service charge. I think it's crazy that we have to pay that much just in delivery charge for the electric to get to us! What really upsets me is that there's no other company to switch to or compete with ComEd. Someone needs to step in and do something about this delivery service charge that has tripled that ComEd is getting away with.

The electric company for Chicago, IL has hiked up out monthly bill without any notice or proof of increased electricity usage. When asked to have a worker come to our home and read the usage meter they declined and said our monthly bill will continue to be more than 50% above previous bills for that past 20 years. Our monthly bill has averaged the amount of $30-$45 and month for the past 23 years. Now the bill has hiked to over $100 dollars a month without any proof of increased usage.

I contacted Com Ed to have them explain a charge on my bill. The bill states that I had a previous balance of $320.63; total payments of $450.00; the amount due for April 23, 2010 was $124.00. The total current charges for 3/4/10 to 4/1/10 are $40.46. My April KWH usage was 261. I wanted the CS person to explain why I had a bill for $124.86. She went all the way back to November 09 with my payments and bills and tried to explain the bills in several different ways and how this could add up. Every time she tried to explain it and add it up, it never equaled $124.86. Still my previous balance was $320.63 and total payments were $450.00. This means that there is an over payment of $129.14. So why do I owe $124.14?

I was on the phone with her for an hour. After 40 minutes I asked for a manager. I was put on hold several times for long periods of time. The CS person still tried to explain this bill and it did not add up. After an hour I asked again for a manager and Beverly (a trainer) got on the phone. I asked if she was a manager; she said no and that she was a trainer helping the CS person out. I asked her to speak with a manager and she told me they could put in a request and it would take 72 hours before a manager would call me back. I have a bill to shut off my service for $124.86 and they can not explain why.

Com Ed charged $2.17 for electricity supply and for delivery services, $10.38! Total of $13.14. It's just a robbery that may be regarded as economic damage, especially when I'm unemployed and getting help paying for electricity from LIHEAP!