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Arizona Public Service




Linda of Yuma, AZ September 8, 2009

One year ago my meter broke. I am on the time advantage plan 9am-9pm. APS said they had averaged my usage and said I used over 11.00 per day. If my usage over the past 10 years in my home, it is no where near that. I called the 1-800 number to complain and was told the bill was right. I called a second time, and was told the same thing.

This month I received my bill electronically, and one graph showed I had used more than the average household with the same footage. The other graph showed I used less than half of what they showed I used last year. My equalizer payment rose because of the false (estimated) reading, and they did not adjust for their mistake. I doubt if I am the only one to be taken advantage of with this type of fraud.




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