Amerigas

Amerigas cannot explain where our current unpaid bill is coming from but insisted that we owe it. I have paid everything online and have bank statements showing this. When I call, I get a different person each time who doesn't know what the previous person said. Then they added on late fees from an unresolved bill from a service visit with our landlord that he had already paid and had to fax a copy of the cancelled check to them. And now, they have no record of previous conversations about this! I have a really hard time with this level of incompetence and the ensuing frustration I feel. It makes me want to move off the grid to somewhere warm!

I have a propane tank with Amerigas. They were charging me up to .80 cents more per gallon than other providers. I had to pay to have their tank moved to get a new tank. It's been over 6 months and they still won't pick up the tank. They're getting free storage by leaving it here. I had the tank for 10 years and they would never even paint it. I called 3 times a month asking them to please move the tank. I called 3 times a month asking them to please move the tank when I told them they needed to pay fee for storage. They essentially said I was lucky I'm not getting charged. I told them I would take them to small claims; the response was fine, we will get our corporate lawyers on you. I was told legally I could not sue them. Great company. Anyone else having this problem? And any clue what my rights are?

Pick a different LP Gas company. I was with Amerigas for over 8 years and was very happy until they kept automatically billing me for a price lock in rate at a cost of $112. That started me checking into alternate pricing, and I found out I was paying about .21 cents a gallon more than the other companies in my area for that same time period. That was the other company's regular price on a call when you need gas basis, not a new customer price or approved credit keep full price. As I used about 1200 gallons during that period the extra expense was quite high, and that did not include the $112 price guaranteed price contract.

I notified them in July I would not be continuing as a customer and would call them when my tank was down to 5%. They not only did not record that I was no longer accepting gas, in October they tried to fill my tank and I caught the driver in the yard and refused the load and asked them to make sure they knew I cancelled. When we were away in November they filled the tank anyway. Which made it very difficult to get it down to 5%.

When I asked them to pick up their tank they said there would be a 100$ charge to pick up their tank. They said the company issued new rules September 21st 2011 adding this charge. Note that a) this was 3 months after I notified them I was discontinuing service, b) not mailed to me, and c) nothing I agreed to. It amounted to extortion. I could either have paid them a 75$ pump out charge and had them take the tank immediately (if I had even known about their new policy) or I could pay 100$ to have them pick up the tank.

The new company I went to charges a tank removal charge if you change companies in less than a year which I feel is very reasonable. After 8 years of service it was not, neither was the underhanded way they add charges without informing customers. I found that customer service had long periods of being on hold (an indicator of a large number of problem calls), and when you did get a customer service rep the only tried to keep you as a customer (customer retention specialist) not resolve your issue.

When I asked to speak to a supervisor he simply read the paragraph from the new company policy adopted September 28, 2011 three months after I told them i was discontinuing service. They has no interest in understanding my concerns.

In May 2011, Amerigas disconnect my tank, because they wanted me to pay for a tank fee, and I refused. I informed Amerigas in January 2010 that I no longer wanted to use their service, and to pick up their tank. It is now January 2012, and they have sent me to the credit bureau saying that I owe them $514.00, for a tank that I am not using, and have asked them on several occasions to get out of my yard.

I was approved for $750.00 propane through Winter Crisis Program Ohio. I called Amerigas on Dec.06 2011 to let them know and was asked what my percentage was on my tank. I told agent 20% I was also told they would deliver about 10 days and by than my fuel may have lowered since it was December in Ohio. I received delivery about 10 days later my tank was still about 19% it's been warm in Ohio. My tank was filled to 76% No receipt left either and there was some money left from the %750.00 outrageous.

Being my tank was not topped off it will cost me the charges Amerigas will charge to put propane in a tank if I should use my fuel to 5% lowest before another charge is due. Seems I am having a hard time getting my receipt. I will need the receipt for next yr. if I go through Winter Crisis of Canton OH. There has been conflicting stories about delivery, amount in tank and amount spent. I smell a rat.

This is for Ms. Barbara. You probably don't remember me, but we attended Briarcliffe College together in '05. You recruited me as a customer. I have been satisfied with AmeriGas Service for all these years until this week. It was surprising to me that when I called today to get the name of the person I spoke with on Wednesday, it was you. I called in frustration because of how my account was handled. And your response to my distress was nothing short of a hostile.

You may recall, there was a dispute on my account for services rendered. Your company billed me for 2 tanks when in fact, I had only received one. Your systems told you I received two. But looking at my tanks as I did, I had only one full. The other was empty. Rather than working through the dispute, you chose to be aggressive towards me. You started with a bad attitude the second you noticed my account was disconnected. Your aggressiveness mounted and you accused me of tampering with my tanks when I wasn't. I simply looked at them. I saw they were disconnected. I left them alone then called your service. When I tried to tell you this, you didn't believe me. I later talked about how to offer better customer service by offering a courtesy call to people in my scenario 24-48 hours prior to disconnect. You felt that wasn't necessary as mailings had been sent to my home. Whether or not those mailings were sent or received, a call prior to disconnect would have been courteous of a company valuing their customers.

During our conversation, your aggressive manner only flamed my frustrations, making the call to get my service reconnected extremely unpleasant. I left you with "I will call you back when I am ready to terminate", then hung up. Later that afternoon, I was going to call back and speak to hopefully a more pleasant representative. But I found that my tanks had been removed from my house. I called AmeriGas at 8:15 this morning . I spoke with a very helpful and pleasant representative named Shantelle, with your 24-hr. service hotline. She informed me that I canceled my account. I told her, "No I didn't," because I didn't. You took it upon yourself to close my account. Then, you noted a flat out lie that I requested termination when I did not. My intentions were to get my connection back with AmeriGas.

I called again today at around 11am in a calm tone, to see what reaction I would get from the rep. I spoke to Courtney and received more of the aggressive unpleasantness like I had received from you. I asked her who I spoke with and could I speak with you. She said, "No, Barbara is not available now and won't be available the rest of the day." She then said, "You can try back next week." I asked Courtney if I would leave a message for you to get back to me. She avoided the question until I pressed more. She, like you did just a few days ago, began an aggressive tone. Eventually, I got her to say "yes" she would leave a message for you. But she didn't sound happy with giving me that answer.

My question is this: Is this how AmeriGas treats all of their customers? Or, is it just the Lake Ronkonkoma, NY office? There are hundreds of gas companies. I don't deserve and refuse to be treated like this. You, as the manager, set a tone for your office. Your poor service rings well within your office. Somebody is going to get my $400 as I need propane for my stove. You obviously do not want it. And since you don't value your customers the way a company selling a product should, you definitely will not get my service. Not only that, but I promise to share my experiences with any and all AmeriGas potential customers.

This complaint is all about incorrect billing and poor customer service. I started service with this company on December 2010. At that time I was quoted a low, introductory price/gallon for my first tank fill. That "deal" has never been billed correctly and that is where my problems started. I have had billing and customer service problems ever since. When I call the local office to address this issue, the chances of my call being answered by a human is around 50/50. When I do get an answer, I am told that my information will be taken down and a manager will contact me.

After about a dozen calls, nothing has happened. I have receipts totaling $1193.18 paid to date to this company yet, my bill still shows a balance due of over $300.00. I then tried to get some help from the main office in Texas but I was just redirected back to my local office. A huge run-around. To date, my records and receipts show I have a balance of zero dollars. It seems to me that Amerigas has taken the "ignore him and he will eventually pay" approach. I will not go away. If I need to get an attorney, I will. This is wrong!

We arrived at our vacation home near Zanesville, Ohio on 3/27 to find AmeriGas has removed our 500 gallon propane tank. According to our neighbor, it happened in the last few weeks, as they witnessed the removal. We don't visit the home often this time of year, so as soon as it was found, I immediately called AmeriGas. We had filled the 500 gallon tank on 12/31/09 with 200 gallons, and paid in full, plus signed a new contract. I have all of this paperwork in hand, and the customer service rep stated the account looked fine on their computer. I requested to speak to someone who could address the issue today, 3/27. My first call was made at 11 AM, and they did return my call about an hour later, with the news that the district manager, Jim Valence, was not going to address this issue today. I was told he needed to go to the office on Monday, to review what happened and there was no one who could help me, not even deliver a small cylinder, so that we can have heat.

I'm very, very upset for the lack of concern about the mistake they made. I understand mistakes happen, but the Roseville office is not going to be bothered on a weekend, to deal with their mistake. Do they not have someone on call for emergencies? I consider the fact that they took a propane tank, that was almost half full without any notice to the customer/consumer, as an issue. And again, I have the paid receipt from the delivery made on 12/31/09, and my account is in good standing, with nothing due. I asked how they expect me to heat my house for me and my family, and I was told sorry for the inconvenience.

That is not acceptable in my eyes. I work for a company where I'm required to have weekend duty, to deal with emergencies, a company much smaller than AmeriGas. When I get a call, I have to go to the office. I'm not sure how this will get resolved, but their lack of compassion and/or concern for what has happened is incredibly disappointing to me. I will never do business with them again, nor will I recommend them. Our house has sat empty with no heat for about 3 weeks, best we can tell. It is a vacation home, so we are only here periodically this time of the year. We leave the furnace on 55 degrees, in case it gets really cold. We will be spending the next two nights with no heat, due to the propane tank being removed. Thus far, we have not had any issues as a result of no heat in the home.

In 2008, I had a new energy efficient home built. The walls are 6 inches thick with great insulation. I had radiant floor heat installed throughout the home that is run by a Munchkin Boiler. The Munchkin also provides hot water to the water storage tank. I have one vent-free fireplace, one hot water heater, and one hot water storage tank. All of these are operated with propane. I closed on the house on December 31, 2008 and moved in during March 2009. The floors were set at optimum efficiency when turned on.

Amerigas is the propane provider. I paid for the first two fills with a check. Then I requested a budget pay program which allows me to pay monthly. On January 21, 2010, the office staff told me they were going to have to charge me $860 per month in order to pay for all the propane that was being used at my residence.

August 6, 2008 propane tank was installed. October 28, 2008, filled with 844.3 gallons. These first two actions were listed on the builder's bill, although I paid for them. I have copies of the invoices. January 18, 2009 ,tank ran dry. Jan 18, 2009, filled with 877.4 gallons. December 3, 2009, tank ran dry. December 3, 2009, filled with 761.7 gallons. December 16, 2009 filled with 183.3 gallons. December 30, 2009 filled with 175.8 gallons. January 13, 2010, filled with 213.5 gallons. January 20, 2010 ,leak discovered and repaired.

The Munchkin boiler has a computer chip in it for information. According to that internal chip, on February 2, 2010, the Munchkin had been plugged in for 9000 hours. Of that time, it showed 1391 hours of run time. It has a breakout of the percent of capacity that it will run, but I will use 100% capacity (worst case), even though it rarely went over 50%. The Munchkin operates at 80,000 BTUs an hour if run at capacity. Multiplying the 1391 hours of run time, by 80,000 BTUs gives me a total of 111,280,000 BTUs if the Munchkin runs at 100% during the 1391 hours of operation. I estimated the Propane BTUs at 91,000. If I divide the 111,280,000 BTUs by 91,000 BTUs per gallon of Propane, it shows that the Munchkin has used a maximum of 1,222.85 gallons of Propane. I'm told that the Munchkin will rarely run at 50% for the number of appliances and the size of the house. If we used the next worse case at all hours at 50%, the Munchkin would use 611 gallons of propane since installation.

The Rheam hot water heater, located on the other end of the house has a sticker that says its average rated use is 283 gallons of fuel annually. The pilot light was lit on this appliance approximately Feb 15, 2009. It has not yet run a full year. It is also not activated every day. The fireplace pilot light was lit in mid December 2009, almost a year after moving in. The fireplace was turned on for one evening. When the leak was discovered outside, the pilot light was turned off and has not been relit. That means the pilot light was on approximately one month and the fireplace ran wide open for about 2 hours one evening. Amerigas tells me that the fireplace consumes about 4 gallons of propane per hour when running. Adding the 8 gallons for the fireplace, 283 for the hot water heater, and the 1,222 for the Munchkin together shows that this house consumes a maximum of 1513 gallons of fuel since the propane tank was installed. To date, Amerigas has delivered 3056 gallons of propane since October 28, 2008. Where is it going?

I have had discussions with Amerigas about the exorbitant amount of propane they bring here. They have always blamed it on the radiant floor heat. They said that blowing through 3000 gallons of propane in 13 months is not unusual. Now, I have proof that the floor heat is not to blame.

I expressed grave concern over the leak. The repairman said it was an install leak, meaning it has been leaking since the tank was installed. The Amerigas office staff tells me that it has not leaked that long and that the most that could come out of that particular leak would be 10-15 gallons--even if it had been leaking since the installation. In an effort to appease me, they have slightly discounted the cost of the last three deliveries. They gave me roughly 25 cents per gallon discount.

The radiant heat company said they have a client who is heating an open warehouse. Their propane usage is approximately 50 gallons a month to run their system. I also did research on the internet through websites that had information on both the Munchkin boiler and the radiant floor heat. For the companies that responded, they were all appalled at the amount of propane that the house is supposedly using. When the tank runs dry, the propane company has to do a system safety check. It is also very interesting that all three LP Gas System Safety Checks show a different manufacturer and different serial numbers and different distances from the tank to the house. Based on the knowledge I now have from the internet and on the appliances, I believe that there is either a large leak in or below the tank, or that Amerigas is lying about the amount of propane they are delivering. I would welcome some direction. Is there anything I can do to about this?

I have very old propane tanks, and use propane only for cooking and for a small ceramic heater in part of the house. There is no way to gauge when the propane is nearly out because there are no gauges. I have been told over the years they would be replaced or upgraded with newer tanks with gauges. Then I was told they would not be removed but that I would have to order when one tank was empty. I still do not know how to determine this. Due to the economy and cold temps, I have used the small heater more than usual and ended up running out sooner than normal, by at least 4 to 6 months.

Due to the economy I would not order normally more than is needed because there is a delivery charge on top of the cost of the propane every time they come - from just a half mile away. I ran out of propane over the weekend, ordered it Monday and was told that the order would be delivered until the end of next week, 10 days from now, OR I could pay $75 EXTRA to have it this week. I explained that I am a single working mother and would not be able to cook food for my 7 year old son for the entire two weeks - nonetheless, the attendant at Amerigas said I should have ordered when the first tank ran out -

I contend that they should have replaced the tanks long ago (they are ancient) or given me tanks with a gauge - I am not a heavy user of propane and do not need to pay for tiny deliveries that tack on a delivery charge. I have paid my bills and have good credit and am researching other companies to replace Amerigas unless they change their policy - to tell a customer they cannot cook for two weeks is unheard of. I appreciate your input.

Food - cooking is necessary and I have a small child - I can not afford to pay %75 to get a delivery THIS week instead of at the END of next week, and I have a child to feed - I do have a microwave but this is ridiculous - the business is on my road and half a mile away if that.

I have been a patron of theirs for many years and they just seemed to escalate into an ignorant company that really doesn't care about their paying customers. Last year, I bought a new furnace from them because they claimed my residing one was no good. Having a 2 year service on this furnace, in December of 2008 they had to replace something on the furnace and took their sweet time because it was under wuaretee and they weren't getting paid for it. Now in January of 2009, my furnace quits again and again they are dragging their feet on repairing it , what can I do? I am lucky to have a back-up that heats the central part of my house, but it just took me an hour to unthaw my pipes for water.

I have lost many days of work and had to stay home to try to un-thaw pipes, get the place fairly warm to un-thaw pipes and I am stressed when they tell me they will come up to fix my furnace, I take the day off of work, then they call to say they have an emergency and can't make it to help me.

in january i sighned what was being sold to me as a budget billing plan, or by its real name there smart pay budget plan. when we started my payment was $80. now i fully understood that it would be reviewed quarterly and adjusted accordingly but only once has my bill been the same 2 months in a row. every moth since ive began it has increased to the point that i now pay 300 a month, plus what i will owe in january! not alot of budgeting going on. almost everytime the amount increased i would call, not so much to complain over price but consistncy, i would ask for there formula to figure my payments but i would never get a definative answer.

as of last week i finally had a lady tell me the formula, wich i repeated back to her just to have her tell me it not that simple....huh? since speaking to them ive learned there code talk.over and over they would say i want to work with you sir as a response to a yes or no question, its like talking to a political PR person. i started investigating my contract. what i have learned is i get my propane at a discountd price UNLESS i am late on a payment, this means the benefit if the payments become unmanagable.

now my origanal settle up date was in june. in may i called about my settle up it was gonna be 1200 told them i wouldnt be able to pay it all at that time, the lady told me they would change my settlement month to january, it december and im gonna owe close to the same thing but now its a problem, they will not deliver to me unless it is all payed at that time, i asked if they could change it like they did in june, no way. now in june i had plenty of time to pay, as i use very little propane but in january i need it.

ive also been checking my delivery receipts, each one lists the amount i receive but never the price im charged. im told im getting a discount as per the plan but im at the wim of the people billing me. i have no way of verifing this. on top of this, i have whats call auto refill where my tank is filled when it gets to 35 percent, this is the first year of my contract and my usage for the year affects next years payments, they have filled my tank according to the delivery slip amount and the amount they keep in the tank before it has reached that amount. the constant topping off increases the amount of fuel i use in a year. im still digging but what im finding out is there little practices have slowly worked to there benefit in the fact that it has increased the amount of money i will pay along with the fact im in no position to dispute it due to the fact its growing cold and i need it.

im calling charities, asking for help for the first time in my life. im at less than 10 percent and im not sure if ill keep my heat on before i receive any help. im only dreading what will happen if i dont as i have 3 kids. i havent been able to zero it in but im seeing a slow manipulation that im sure has happen to more than me. someone please look into this

i was on a smart pay program for a monthly payment of $138.00 a month. i started to recieve bill for $350.00. i then called to inguire about the change and was told of a increase. i asked why i was not notified and was told they cant catch everyone. i also was told at that time i owed $1600.00 and was feeling like i have been taken advatage of with-out a letter our notification of any sort,

then a few weeks later to my disbelief they came here with-out my permission and filled it up. they then sent me a bill for $2,300.00 i then sent a certified letter to them and there response was a bill for $2,700.00. I do not not what to do next. please i would appreciate your input.

stress, aggravation, but worste of all my credit.

In August of 2007 I stopped an Amerigas delivery person from delivering gas to my house explaining that I was over 50% and do not need a delivery, and that I would call the office for a delivery. We only use gas for our oven. (Amerigas evidently was not aware of that after servicing us for 17 years.) In Oct. I received a call from Denise wanting to know if we wanted a delivery. I told her no, we were fine and I would call; we were still at 48%. On Nov 14th they delivered 202 gallons at a cost of $491.00. I had spoken to Denise in Dec. explaining to her we never authorized that delivery and that I would continue paying $70.00 per month as I have done for the past few months. She said fine and that she would send me a new contract. I never received it but continued to pay my bill. As of Nov. 5, I had a credit balance of $131.00 In Jan. I received a past due notice on my account for $328.68. I once again called and spoke with Gloria. I requested an accounting on my account. I called back to dispute the late fees and another fee for something I never requested. I spoke with Gloria again in Feb in reference to another PAST DUE bill. She told me she would send me a new contract. She told me my amount to pay is different from the the payment I have been making and to wait until I get the contract. I received the contract in late Feb and mailed it back. I didn't pay Feb because I was waiting for a new contract.

However, on March 14th I received a collection notice. ( My March electronic payment was received for $70.00 on March 14th.) I have been in contact with Amerigas almost monthly since August. I was never once told that they would send my bill into collection for a gas delivery that was never authorized by myself. I had been paying on my bill and have always paid my bill for 17 years. I find it odd that they can call me to see if I need a delivery but not to tell me they are sending a $200 bill into collections.

I never authorized the delivery of the $491.00 gas delivery. Now my credit report received this non payment which actually was never a non payment.

I conserve fuel by heating my home with a wood burning stove and I only use about 400 gallons of propaine a year. I am being charged $3.39 a gallon because I don't use twelve to fifteen hundred gallons a year to get a better rate. I'm on a fixed income and being penalized for trying to conserve energy. Our neighbor has the same company and they are paying almost a dollar a gallon less than me because they use more propane.

I feel I'm being discrimated against for trying to conserve fuel and save money by using a wood burning stove but I have to pay more per gallon. Is this legal?

i have a heap allowance of 408.00 the price of propane is 2.79 as a customer with heap they and im sure others are charging 3.7999 per. at that ripoff they are receiving ludricst profits and making those low-income persons that depend on assistance have even less help than normal as they are rasing their prices for heap astronimcally.

I use propane to heat my home and a couple year ago I was promised better rates and service so I agreed to switch my propane service to Amerigas in Waterford Michigan. My price saw a steady increase year after year until it was no longer competitive so this fall I began to shop around.

After finding a company who's prices were $0.30 per gallon cheaper I contact Amerigas to cancel service and I was informed of the 'small print' in my contract which states that there is a $100 fee to end service. Note that this fee is not for terminating early, damage or emptying the tank, it would be the same whether a customer terminates after 1 year or 15 years of service. This is clearly nothing more then a shady practice to discourage customers from shopping for the best rates.

Please understand when a customer switches propane companies they must budget to cover a full 1st fill with the new company, which will be 350 gallons @ $1.79 per gallon. With Amerigas piggy backing a termination fee and the economy as it is today many homeowners simply can't afford to switch to get a more competitive price.

propane tank locked off. due to clerking error, previous tenant not paying their bill. i have a contract with amerigas that is current and up to date. they lock off my propane sometime during the day of 2/22/07. leaving note on door of disconnect. i call number on the note and was connected to after hours help. confirmed that my account was active and not in default. and that a tech would be out by 11pm to restore service.

as of 10am 2/23/07 propane is still turned off. talked to local amerigas and was told that they made an error. But i would have to wait, to get service back. and that was all i would get.

lost wages for my wife, due to the fact that someone has to be there to allow them in to relight pilot lights. No hot water, no heat, no stove to cook dinner. Waited up for them to show.

Bought house in '98..house had been empty for 2 yrs..had a Floor Furnace that used Propane Gas..(Tank Underground)..looked in Yellow Pages to find a company who delivers Propane and called Columbia Propane..they set me up and account and began delivering propane.

Recently company bought out by Amerigas. I converted from floor furnace to heat pump in 2004 with Propane as emergency backup. Was still requiring the same amount..had Amerigas come check for leaks..no leaks found. Had electrician come out..Furnace wired wrong. Re-wired to use Propane as back up only. No longer using as much Propane as before.

Had a house fire Aug 29th. In temporary housing. Gas turned off from Sept to present. Received phone call 1st part of December from Amerigas Rep(name unknown) who stated if I did not order Propane withen the next few days I would be charged $30 rental fee..I said I would have to talk to my husband about that. That didn't sound right. Well I did not call her back. I went ahead and ordered a fill up. The same day they filled up they left me a bill with a Previous Pending charge of $210 for a rental fee.

I spoke with Sonali at Amerigas who kept telling me because I did not get 250 gallons between 10/05 and 10/06 that I have to pay for rental. I told her I've been getting fuel for 9 yrs and this is the 1st I've heard of such. I explained I now have a heat pump and do not need 250 gallons a year. I told her to mail me any contract I may have signed in '98 or a copy of anything written that states there is a $210 rental fee for a minumum fill up. And to also send me something stating they own the tank.

We went round and round. She said her hands were tied and the manager(Rebecca) would call me. Approx a week later I get another call from Sonali stating the manager told her to take care of it. Again we went round and round. I told her they do not own this tank and I see nothing that states rental fees on the last 9 yrs invoices. She said she did NOT have to prove they own it I have to prove I own it with a bill of sale..She said she is willing to give me a FREE water heater(recorded)and as long as I use it they will waive future rental fees.

I spoke to my closing attorney who stated the tank conveyed with the house and they are trying to lay claim to it. The house was vacant for 2 years why didn't they, if it was their's) remove it? Who was paying the rental fee then?

Sonali also told me they will remove the tank for excessive fees and if I don't pay will charge me late fees plus interest and put a lock on it so it can't be filled. She states there is a container law that only the company who owns it can fill it so it must be there's or they wouldn't have filled in from the start..I called another company who stated anyone can fill your personal tank.

I rent my residence with my daughter and it is difficult enough keeping up with all the other rising costs for utilities without having to be billed for nothing. I know to some people it does not seem like much money but when things are fairly tight to begin with it does cause other bills to be put off.