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Allegheny Energy

Greensburg, PA

Tom of Linden, VA July 28, 2009

After being a customer for 9 years, in the past 3 months Allegheny has increased my security deposit from $200 to $500! That's nearly 5 months worth of usage as my bill averages $125 month. When asked how they justify such a large increase, the only answer I get is changes in how it is calculated. Its bad enough that my bill continues to climb even though I have decreased my power consumption nearly 25% in the past three years with new high efficiency appliances and HVAC system, but now they see fit to insist on holding 5 months of useage as a deposit.

The problem is, like with many utilities which hold a monopoly, consumers have no options to shop around for better service. This is only the lastest in a string of examples of poor service and lack of response, not necessarily from the people in the field but from the headquarters employees. I suspect the real reason is to help them pay their attorney fees for controversial projects like the unwanted new high tension lines being run across northern Virginia(rather than generating cleaner power closer to where it is used).

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