Complain about a product or service

Your Man Tours

Inglewood CA

YMT Vacations, also known as Your Man Tours, is a Los Angeles-based travel agency and tour packager. In business since 1967, the company says it has arranged travel for more than one million customers, nearly half of them repeats or referrals. It serves mature travelers with affordable, full-service wholesale group packages throughout the world.

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Rosie of North Ridgeville, OH September 14, 2009

If I could change one, negative thing about my YMT Hawaii trip it would be to stay at a nicer hotel in a different area of Hilo. This was one hotel we didn't like. It was clean, but we stayed in and ordered pizza delivery because the neighborhood scared us. The grounds of the hotel were pretty run down. YMT please change this part of the Hawaii tour please.

pamela of alum creek, WV August 16, 2009

in booked a trip with your man tours, inc. with my mother and sent in a deposit and never heard anything else from this company all i have is some paper work from (said) company but this company never followed up with either myself or my mother.

LINDA of ALUM CREEK, WV August 16, 2009

booked a trip with your man tours inc., and never received any information from this company and can't recall whom i spoke with as this has been a very long time, i sent my money in to book trip but as i said i never received any follow up.

Marie of Sharpsville, PA May 18, 2009

I have reserved 2 trips with this company that I was forced to cancel d/t work issues and health problems.I charged these trips,never signed a contract, received a paper that said it was my contract 4 weeks after the inital charge.When I asked for a refund I was told there are no refunds.I phoned the complaint dept.and wrote a letter to a Diane Johasson,and was then told I would receive vouchers in the amt. I had put down-in the amt. of 400.00.I waited 2 months for those vouchers and had to call them again to get them sent.I was never informed until 5/15/09 that those vouchers have to be used on 2 separate trips. No where on the 2 vouchers that I need to return to the co. for an update does it say they must be used on separate trips. I am a 69 yrs. old,a retired R.N. and can't afford 2 trips or to have Your Man Tours hold my money for 2 years!!!!

My dtr. reserved us a cruise to Alaska along with her 13 yr. old son.She did this to be able to use up these vouchers,at my request.She was told by Shaylee that she would receive literature and a dvd on the trip---that never happened. My dtr. tried calling this company numerous times to have the balance due placed on her credit card--no one returned her calls.On the 4th call she reached Leslie--who informed my dtr.they cancelled our trip. My dtr. e-mailed Comsumer Affairs.Leila called to tell her -----after my dtr.cancelled her vacation at the hospital where she works--that we could take the trip on another ship with an update.We never knew initially which ship we would be traveling on.Leila told my dtr. if she e-mailed an addendum she would get her 150 credited.On 5/15/09 when I asked for a refund of my 400 since my dtr.was getting a credit;she said "oh no your dtr.doesn't have to e-mail an addendum--she can say anything she wants."

I am not a seasoned traveler,but I believe I should have been given a CANCEL BY DATE and the ability to obtain insurance to protect me if cancellation occurs. I hope this reaches all seniors to avoid anyone else being duped by this company.They are in it for the almighty buck---not for the well being of the consumer.

Deborah of Sharpsville, PA April 21, 2009

Deborah of Sharpsville PA (04/21/09)
I reserved a cruise with Your Man tours was never told that if payment in full was not made 90 days prior that the cruise would be canelled.No phone call payment due nothing-I have tried for 2 weeks to contact ymt left message due to time diffrence for someone to call me back. No one did. I finally contacted Leslie 4-21-09 I told her I wanted to pay in full for my trip and she said it was cancelled. She would speak to buisness ffars to se if it could be put back on.

She was to call me back 130pm her time and did not. I called again and she said tey could book me on another cruise. I want my and my mothers money back in full. The paper work that I just opened 2 weeks ago stats 90 full payment required no that your trip would be cancelled if not payed in full.

I may not be able to re-schedule due to late requests for vacation at work I already had my time approved.

Cher of Royal Oak, MI March 29, 2009

Cher of Royal Oak MI (03/29/09)
I just returned from a Catholic Your Man Tour vacation in Hawaii. This was our first trip to Hawaii and we decided to go because the trip was advertised that we would be travelling with other Catholics and a Priest who would be saying mass. The trip also went to four islands and included all the sightseeing. We feel we got more than what we paid for.

The trip was for 15 days and very inexpensive compared to other companies packages. The hotels, though not spectacular were adequate, clean, and in good locations. The hawaii guides were well informed, took care of all our airport transfers, and did an excellent job showing us the Hawaiian Islands. Most of the sightseeing was included and we could spend free time on extra sightseeing tours if we wanted to. We did take some, including the Polynesian Cultural Center which is worthwhile. We decided to spend some time at leisure and not sightsee all the time and what was nice is we could decide while there. Father R was wonderful and very funny. Over all we were well satisfied and would recommend Your Man Tours to anyone. We plan to travel with YMT again.

Elaine of Sun City Center, Fl, FL March 25, 2009

Elaine of Sun City Center, Fl FL (03/25/09)
First let me say the wait staff & rooms were great! BUT the Lirica! Staff BAD Food Quality Poor ....when we were in a port we ate meals and only went to our table for dessert as we had a great group at our table. Then to top it off i had prepaid land excursions .... 3 were cancelled the last minute .... It is now 4 1/2 months since i got off the ship ....i was told today that i have been credited for the cancelled excursions....It would take a book to tell the times i have called .... papers i have sent .....always given some excuse ....YMT and especially the MSC Lurica would never be recommended to even an emeny....robert t after weeks had me contact Diane same # same old story never called back ...this went on from Dec 10 2008 till March 25, 2009

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