Complain about a product or service

Windjammer Barefoot Cruises

Sandy of Broken Arrow, OK May 25, 2006

Sandy of Broken Arrow OK (05/25/06)
I purchased a time share for Windjammer's new ship La Mer in Nov 2003. After many phone calls with questions, I was finally given Alice Sargent as a contact. I talked to her many times and ended with her promising to follow up on the info I would send her. I sent information proving:

1. I was over charged 1,725 for my cabin from the base price.

2. A Pre-Const. Disc. of 3,000, 1st day incentive was promised when I signed the contract and it was never taken off the base price. They promised the ship would be in the water no later than Sept 2005. It is now May 2006 and I still have not heard anything about the ship sailing date. In Nov 2003 I was told the confirmation of an alternate sailing date was 2 weeks notice, in Dec 2004 I heard it was changed it to 120 days. I bought the timeshare to sail ONLY in the South Pacific which is what was promised at the sales meeting in Nov 2003.

Barb of Olathe, KS May 23, 2006

Barb of Olathe, KS (05/23/06)
Like so many others, we are terribly disappointed with the lack of service from the Windjammer staff and family.  We have sent letters and phone call messages regarding the timeshare purchase on the LaMer, which should have been sailing in 2005. We have received no updates.  This is absolutely inexcusable on the part of the Burke Family and Windjammer.

14,000 of our money was given in good faith for a 10-year timeshare purchase on the LaMer in November 2003.  It's now May 2006 and no word on when we might expect to utilize our purchase. 

I would like to still be able to walk when the LaMer is ready to sail.

Patrick of Bixby, OK May 19, 2006

Patrick of Bixby OK (05/19/06)
I agree with Tom of Meredith NH. I also bought a Sea Cabin on Windjammer's new ship La Mer, and am having a hard time getting information from Windjammer or Association de La Mer. When I bought the Timeshare in November, 2003, they said the ship would be in service by late 2004 or 2005, but no one will tell us when it will be in service. Based on information I've been able to gather:

A) The ship (currenly called Discoverer) has been in a Trinidad shipyard for 3 years with no visable work completed,
B) The original plan was to sell only 1/2 the cabins as Timeshares, but now all cabins are up for sale as Timeshares, and
C) They now need more capital to complete the project,
D) No one will quote even a tentative planned in-service date, and
E) No one at Windjammer or Association de LaMer is communicating with the Timeshare owners nor will they return phone calls, emails, or letters.

I question whether I have fallen prey to one giant scam and have therefore lost a lot of money. Although the Timeshare plan does allow you to take cruises on other existing Windjammer ships, the main reason many of us bought into the LaMer was the plan for LaMer to sail to other areas besides the Caribbean (Mediterranean and Pacific).

Tom of Meredith, NH May 9, 2006

Tom of Meredith NH (05/09/06)
Has anyone else been having a hard time getting information about the status of La Mer, a cruise ship that is reportedly being built by Windjammer Barefoot cruises? I bought a timeshare on it, and can never get Windjammer to return any Calls or emails regarding it's status and I'm getting concerned.

We are unable to book cruises on La Mer, and are instead being given berths on their other ships. The biggest concern is the lack of communication, as we and many others have invested a considerable amount of money to purchase a Sea Cabin and can get no status on when it will be available.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |