Complain about a product or service

Windjammer Barefoot Cruises

Robert of Glendale, AZ January 6, 2010

I booked a cruise and paid for insurance, airfare, and a cruise for Costa Rica. The total cost was over 3000.00. The cruise was canceled three days before it was to sail. I never received a refund from Windjammer or an apology.

Linda of Columbia, SC December 8, 2009

My husband (deceased Feb. 28, 2008) and I bought a 10 cruise time share for the ship De Le Mer (Cabin 622, week 6). We never took a cruise against the time share. On August 16, 2009 I requested a refund of the 18,135 that had been spent. A Ms. Sargent said that our request would be honored. Since then I have heard NOTHING. I could not even get in contact with any one concerning probate of my husband's estate (the time share was in both or our names).

Is anyone doing anything about those of us who lost a lot of money? Are there any law suits pending? Can anyone Help? We paid 18,135 for the time share. I am now a widow with fixed income. I had to sell our house and move to a smaller place with a 30 year mortgage in order to afford housing. The return of my money would have helped prevent that.

mike of mechanicsville, VA November 1, 2009

my wife and myself took our honeymoon on a windjammer cruise in '02, and it was the best trip i have ever taken. in feb. of 04 we recieved a message in the mail, from windjammer, about a special forum they were holding in richmond va. for previous "cruisers", that they thought we might be interested in. well, we said what the hey, lets go and check it out.

well what they were selling was time-shares on a ship that was being refurbished in trinindad called the le-mar. it was 5 cruises in 10 years for x price. that evening, some may have financed, and paid more, but i offered 8000.00 cash for the package, and with some phone calls to, i'm not sure whom, they accepted 8260.00. we took our first of five cruises in '05. again, it was a dream vacation of a life time.

there apparently is no more windjammers, so we are out of four cruises, or 80% of our money. what can we do to recoup either the trips, or the money?

Arlene of La Grange, KY October 6, 2009

You have received dozens of complaints about Windjammer, including one from my husband and me. We bought a timeshare on LaMer and have not heard one thing. Gary Pollack, Windjammer's lawyer, says that those who purchased timeshares on LaMer will receive their money back. What is the status of this? Is Windjammer still in business? The purchase of a timeshare was a 65th birthday present that has never been realized. We are in our 70's and can use the money. 6500 is too much to lose!

Mallory of Henderson, NV August 26, 2009

I purchased the time share program on the LeMer for 10 cruises for 9000...I went to book a cruise and all I got were ans. machines...I have not been able to get ans from anyone to find out if I can get any money back. I wanted to give my daughter one of the cruises as a wedding present..So much for that. I am now disabled and the Windjammer Cruise is about the only way I wanted to go on vacation. I had taken 3 cruises in the past and loved them that is why I went for the timeshare. I am so unhappy and wish there was a way to at least get some of my money back. It would help with medications... I know people have lost more money than I have and the decent thing for Windjammer to do if they had any morals would to see that people got some of their money back. In these hard times with our economy we could use what ever could be returned...

Marian/Eward of Upland, CA July 27, 2009

Windjammer/La Mer timeshares (10 weeks) Bought Burk's Beth for 20,000.00 Used 4 weeks on one the other ships. Tried to call and book a trip in 2007..I left messages,tried to call, never got any answers. Read on the internet the bad news. LOST 12,000. 00 TO THE SCRAM! What happened did anyone , take them to get any money back! Where are the ships??? Did any one go to jail for stealing money?

lisa of chester, PA June 29, 2009

Never was refunded for 2 sail 5's which is over 5,000 dollars. was never told anything in referrece they were having problems and they were selling the sail 5's, when they knew the problems they were having. It set us back and very upset about the whole thing. I could not contact anyone all numbers disconnected. I do not know how to get my money back. I only make 10 dollars and hour

Anthony of East Vandergrift, PA May 15, 2009

This was indeed, one of the best vacations I've had in my life! Although I planned my trip solo in 1985, the people and crew were the best. However, I was paired with an older man named John to share a cabin. We sailed from Freeport to Nassau. On Thursday of the trip, John had a massive heart attack on the ship and died. We performed CPR on John for approximately 2.5 hours with no success. The regular captain was in a body cast and we had a substitute captain in command of our ship, the "Fantome". I met wonderful people that I still correspond with to this day. I feel badly about the financial hardships experienced by the Windjammer Barefoot Cruise company. It was a wonderful trip that I will never forget.

Lisa of St. Johns, FL March 17, 2009

Lisa of St. Johns FL (03/17/09)
Paid for 5 cruises in advance02500. took one.

Lost 2000, but Citibank reimbursed me. I hope the others try this method for resolving their losses.

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