Westgate Resorts

On 07/01/06, I bought a Timeshare to Westgate Resort in Orlando for $8000 until the present date. I have cancelled $9,347 of which $6,060 corresponds to interests. This means that the annual rate is of 200%. Please, we needed to be united and to fight against this class of eternal robbery. We must arrive at the Congress. We must write up letters and defend, to look for legal advising to us without fear.

I was scammed into nothing but lies and deception since the beginning 11-007-2007. I realized later than sooner, by then it was too late! It happened on my vacation back of November of 2007. They lured me into this big gathering in one of the big malls in Florida. It was all so theatrical. Sales people everywhere, hovering over and so fake and pretentious! The worst part is that I fell for the biggest scam ever! All promises about vacationing everywhere, the beaches, the sand, the exotichow could I resist?

After buying a vacation for one unit, all season, per week or per year, it was now all very confusing. I thought it was a great idea at the time! So my first experience was for my wedding in September 2008. I called countless times and always transferred to someone else and told I had to pay more or not enough notice to occupy the unit! I was calling as early as May. How was that not early enough?! I kept calling and always the same response, so I gave up! In the meantime I kept paying my monthly payments, but when the bill for the other fees came in I said enough!

First of all I didn't have a home, a "unit", a "home"I don't have anything to show for those outrageous amounts of dollars they are trying to obtain from me. That was only one experience, not to mention a couple more. So I refused to pay anything for something that I will not own or have ever! They stopped hounding me for a while but they are back with a vengeance and threatening foreclosure! I will obtain legal council and the BBB. I don't want my name slandered and into a very negative remark on my credit bureaus for 7 years! Will I get a response by filing this complaint?

I have been an owner of the Planet Hollywood Westgate unit in Las Vegas for 2 years! Every time I've tried to use it, it is never available. The one time they told me it was available; they told me it was at Flamingo Bay in Las Vegas, not the one that they have me paying $900 a month for. Then they had the nerve to charge me an exchange fee for using a unit I didn't even want to use. I'm to the point that I want to get rid of this unit. The payment is $200 more than my own house payment and now that they were purchased by Hilton, the payments and fees are going to go up.

I'm tired of paying fees and monthly dues only to be handled like an idiot. I've paid toward my fees 100.00 and got a credit of 200.00. Should owe 500.00 however, they're trying to charge me extra fees now saying I owe back at 750.00. How we get there, I don't know but it's ridiculous. There is much more but I'm tired of fighting this battle. I really think the BBB would like to hear my complaints.

I am an owner and have enjoyed my vacations there although when all added up, I could have 3500 dollars a year for vacations for what I am spending for 10 years and then still have to pay about 500 a year. The last vacation I took, I got pulled into a sales pitch to upgrade and I did but then cancelled but did not know that I had bought a vacation to help with the down payment and it was not cancelled with the other cancellation.

I have been harassed about the payment I am supposed to make on this vacation that I don't need. I have been looking at all the class action lawsuit talk on line for about 2 years and still nothing has happened and I do not think David Siegle is especially worried about it. I do not think he has a lot of respect for the people who have bought into his scam. The only time the company pays any attention to anyone is when a payment is not made. Hello! Set a date and have anyone not satisfied with Westgate not make a payment on that date and I guarantee it will get his attention.

We have been owners with Westgate for over 20 years. We have experienced 20 years of lies, misrepresentations, abuse, etc. from Westgate. We did an exchange to Westgate Myrtle Beach. Our check-in day was November 25, 2011 (our anniversary). Our confirmation was for a 1 bedroom with a king bed. They put us in a 315 sq. ft. studio with a queen bed. It was awful. When we complained, they said we would have to pay extra to get what we reserved. We checked and drove back home. We went to a lot of expense to get there and our anniversary was ruined. We are so frustrated with 20 years of this kind of abuse.

My fianc and I agreed to attend a 90-minute presentation at the Westgate Vacation Villas in which we would receive two (2) tickets to Universal Studios for $68. The salesman provided us with a contract stating that we were under no obligation to purchase the timeshare and that we are required to attend a 90-minute presentation in order to receive two tickets for $68 to Universal Studios. The salesman asked for a $40 deposit and we would pay the remaining balance ($28) upon the conclusion of the tour.

My fianc and I arrived at the resort around 8:30 a.m. and provided the customer service representative with the requested information (ID and credit card). The customer service representative completed the check-in process and my fianc and I were directed to the waiting area. We were later greeted by a salesman, Robert, who was very pleasant and stated that he would not pressure us into purchasing anything and that he wanted to show us the property and its amenities. The salesman provided us with an excellent tour of the property. Upon conclusion of the tour, the salesman offered to sell us a timeshare property.

We kindly declined the offer. At this point the salesman's supervisor offered to sell us a timeshare at a reduced price, and again we kindly declined the offer. The salesman, Robert, returned and began pressuring us into purchasing the property. I kindly declined, at which time the salesman, Robert, offered to make a deal with my fianc and again I stated, "Thank you, but not at this time." At this point, the salesman, Robert, stated that he would get someone to check us out. Finally, a third, very rude, salesman returned and stated, "I'm not going to try to sell you anything"; however, he once again attempted to sell us another one of their products.

The salesman stated that I was being unreasonable and senseless for not accepting the deal that he was offering. I again stated that I was not interested. The salesman then stated that I, not my fianc, had to sign a release form to conclude the presentation and then I would be able to receive the agreed upon gift (2 tickets to Universal Studios). The form stated that I, not my fianc, am ineligible to attend any Westgate Property timeshare presentations for life. At no time was I ever indignant or belligerent, so I'm not clear as to why they felt the need to ban me and not my fianc from future presentations. I guess because I was in the way of them selling to my fianc that they felt the need to take such action.

I declined to purchase the timeshare and was forced into signing a release stating that I am not eligible to attend any future Westgate Resort presentations. However, my fianc was not asked to sign such a release. It sounds a little discriminatory to me and I'd be open to discussing with any attorney or others interested in a class action against this resort and their unethical practice. This clearly contradicts their policy of not pressuring anyone into purchasing anything which is written in their contract. Needless to say, 4 hours later, I walked out of the resort with my 2 Universal Studios tickets; however, I only committed to a 90-minute tour. Beware!

After I read all the terrible reviews about the Westgate Resort, I felt even worst. What should we do now? I don't want to keep paying to this fraudulent company. What would happen if we stop paying the maintenance fees? I never got the vacation I want. It always is the same--pay more to get some. Everyone, please try to write a letter to the general attorney about this scam.

Honestly, I felt I just wanted out of that room to get my kids. They lied to us telling us that the timeshares could easily be sold and rented. By the time I arrived in New Jersey, I regretted the decision. Discovering that I did not have the paperwork, I missed the ten-day period to cancel the transaction. I had already paid $1000 down payment. I figured well, we got into this, let's pay and hopefully use it. But facing financial difficulties with the loss of my husband's business, home payments, and my parents' ailments, and my oldest bound for college, I found it harder to make the payments.

I worked out a very temporary solution of making half payments, which would be added with additional interest, for 3 months to my balance. I told them that my situation was long-term. I even borrowed from friends and family to make payments. It was hard to reach anyone from Westgate, it took weeks sometimes. And when I did, she responded to fill out a hardship application again. I tried to explain, she told me I should not have bought a timeshare, that I should just take a vacation. I even told her that I have not used it and maintenance fees would be due again. I bought it in Aug and by Dec I was paying fees. I kept paying for fear of a negative impact on my credit and my endeavor to buy a house. I tried selling it, renting, donating and even transferring it. Who wants this responsibility when people are actually giving it away for pennies!? And Westgate does not have many compliments on the internet. I have so many sleepless nights. I am a very responsible person, but I stopped making payments. It's either the timeshare or food on my table. It is not such a hard decision then.

I have a problem with your customer service department. I am an older woman in school and working, so I call your customer service person to change my payment date. I felt that I was not treated as a valuable customer. The way I was treated made me feel like I wish I had never purchased a vacation package from Westgate Resort. I come to Orlando every summer and stay in the Floridays Resort. I was treated well and I loved it. After touring your facility in Orlando, I felt like I'll give it a try.

I am writing to you to see if you could possibly help me with this matter before I write the Attorney General Office in regards to my issue. I really don't see why it is so hard to change a person's payment date to make it easier for you and to give excellent customer service at the same time. Instead, your customer service department is refusing to help me with this matter and want me to pay a late fee if I don't send my money on the scheduled date. I am not paying a late fee to anyone, especially when I have been trying to change my payment date before it was due.

I called to inquire about my "Rewards" week, which was a "free" week given to me as an incentive to pay my mortgage within 30 days.

When I inquired about letting my parents use the "Reward" week, I was told that it was "non-transferable" and could only be used by me. I am unable to use my free week as the location and available weeks do not fit with my vacation schedule.

This limitation to using this free week was not made clear. I tried to have the week assigned to my parents, but this was impossible.

I don't understand how it makes a difference if I invite my parents to use my "Rewards" week instead of me. How does this affect Westgate in any way?

On early June 2011, after returning from a 2-week vacation and while verifying the Westgate transaction no. 9145760 made at Westgate Lakes resorts and Spa on 5-18-11, we discovered that apparently we had been misled by one of your employees who identified himself as the manager and is identified on the contract as employee #10041.

After two days and over 5 hours of submitting to pressure sale tactics, we had declined several attractive offers and had stated that it was our final decision. By then we felt harassed by your employees because even though we continuously said no to their offer they continued to harass us with multiple offers. Employee #10041 visited our table, identified himself as the manager and offered to hold their offer until 2014 if we agreed to purchase an upgraded week stay at any Westgate facility including the Westgate Palace in Las Vegas, specifically for $200.00 dollars,

We agree to this offer to finish this whole situation at the moment and handed over our debit card for the $200.00 payment. This was done in a rush with the manager presenting to us the agreement, going over it quickly, and then presenting the other paperwork in short order. This was not revised because as it was clearly known to your employee we were in a hurry to leave since our grandsons were arriving that same afternoon, and they held us there for 2 hours for two days in a row of pressure sale tactics.

We explained that the card was furnished for the $200.00 not an agreement for an automatic debit payment.

Your employee engaged in misrepresentation of facts with intention to defraud and had done so during regular work hours, while performing duties at his place of work and within the scope of his responsibility which places liability for this illegal fraudulent actions under Tort Law, directly on Westgate Corporation lap. The failure of Westgate Corporation to address this situation points to the real possibility that this type of action may be well known and encouraged by sales management and allowed by Westgate Corporation.

We are not interested in engaging with Westgate in any type of litigation but we do demand respect and will not stand for any underhanded dealing carried out by your employees. Our only request is that Westgate Corporation honors the agreement made with us in good faith and ceases in their attempt to collect payment on this ill-gotten contract.

NEVER in all my vacations -- five in Orlando alone! -- have I looked so many resort staffers in the eye and not even received so much as a nod of greeting. It's as if they were challenging me into some sort of bad-look staring contest. Unfriendly, up to and including the 75-year-old security guard who acted like Dudley Do-Right on steroids at the front gate... Apparently, there are psychopaths in Orlando who randomly park their cars at a different resort each night, and ol' Dudley was out there to stop it. My federal-clearance interview was less frustrating than watching this bozo go over our in-windshield parking pass like he was trying to solve the Lindbergh kidnapping!

Our car's windshield was vandalized, which cost us 6 hours -- two the night it happened filling out paperwork and talking to staffers who made promises (read other complaints -- promises, promises!!!) and $100 out of our vacation budget. We were told we'd receive a call from their something-or-other security department, to at least discuss this. That was July 22; still waiting... ???

That same night we found the vandalism, we got back from a Disney park and WE HAD TO PARK OUR CAR 3 TENTHS OF A MILE FROM OUR UNIT. I am not exaggerating. I'm 6'3" and it was 652 steps from the elevator at our unit -- which, by the way, sounded like a garbage truck falling off a building as it went up and down.

I was told by the manager on duty the morning we checked out -- same exact name as the author of "A Tale of Two Cities," "Great Expectations" and "Nicholas Nickleby" (no lie, I have his card in my wallet still) that there were plans to build a parking garage. "Where will people park while THAT'S being built?" was my only response... since we had such fun with what limited parking they already had. (Somebody needs to teach that resort's architect how to COUNT. 16 parking spaces for 48 units per building. Wow.)

And yes, just as Mandy said, we found roaches. I've got some good footage of one in my wife's toothbrush bag, matter of fact.

Of course, I would be remiss if I didn't mention that when we finally left that upholstered sty, i checked our messages... and Mabel also left us a message one day at 7 p.m. to tell us that a 6 p.m. activity had been cancelled due to rain. How awesome is that? Woohoo!!

West Ghetto is a more apt description. What a DUMP.

If I could have, I'd have given this resort ZERO stars. One, is one too many!

David Siegel, the alleged owner/CEO/HMFIC, should be reading this, but like everyone else, he's probably too busy being important to care about that kind of thing. YOU HAVE BEEN WARNED. Learn from it and look elsewhere!

We made reservation at this resort and paid upfront for 3 nights and 1 night fee. The pictures do not look like the actual place inside. It's clean and well maintained but the name Westgate was not here at this resort. People are always walking at all times of the night (people who live on the property). When we tried to change resorts, we could not because we had to pay extra for another place. When you paid upfront, you are locked in. Don't do it at this one.

Vehicle was vandalized (windshield shattered on July 22, 2011) at the hotel's property. I filed claim for damages with the hotel. The hotel manager, Charles **, promised to respond back to me regarding claim but he never did. Cockroaches were found in unit. There was no parking available at our unit as well. We kept hearing constant noise all hours from neighbors (due to paper thin walls). The unit was old and run-down. Excessive mold and rust were present in both bathrooms. The shower doors were getting ready to fall off hinges in both bathrooms due to mold/rust problem.

I would not recommend this company or any time share to my worst enemy. They never have availability, charge their owners extra fees for any changes you make, keep increasing taxes and maintenance fees. As one previous review stated, they promise future resort vacationing then never construct the project leaving you with empty promises. The last straw was when they withdrew monies from my bank account in the amount of 875$ for exchange fees and maintenance & taxes, holding it over my head and not allowing me to book my week in Park City, UT (where I originally purchased) for a previous year that had been paid up. Finally, I paid up my time share 3 years ago and never received my title and deed. What a scam! Help! Is there an attorney out there that can file a class action suit against these crooks. I am sure I am not alone. Chris

We have a timeshare there, it is a joke...they cheat you and they lie..you call for reservation and they always say they are sorry they are full...they even stole our clothes on our last stay..I reported it to security and they said no one saw our clothes..but someone got them...they didn't even say they were sorry or offer any remorse...I'm sick of Westgate...

We were lured into a purchase of a timeshare at Westgate Resorts in Orlando, FL. based on the promise of a grand "Pirates of the Carribbean Water Park" (under construction at that time). Within six months of our purchase this water park construction was scraped and it became a promise of a swimming pool with a waterslide. This "bait and switch" sales pitch was a major disappointment since this timeshare was purchased for the pleasure of our grandchildren who idealized Pirate of the Carribbean. Westgate resorts will not compensate us in any manner.

We also have tried to exchange our week for the Las Vegas Planet Hollywood Towers and cannot ever get an available time. However, if I go online and book a week at the Planet Hollywood Towers, there are weeks available anytim I want to go. Seems they should give preference to owners before anyone else.

I own a unit at Westgate Painted Mountain in Mesa, AZ. Each year, I reserve my week and then deposit it for exchange with RCI. For the past three years, the week that is deposited is not the week I reserved. The deposit week is typically several weeks earlier than my reserved week, which shortens the interval of time in which I can request an exchange. This year, I specifically reserved Christmas week, but the week deposited in RCI was July 30. Not only does that deposit reduce my exchange period by 5 months, but a week in July has considerably less trading power than a winter week, especially Christmas.Has anyone else experienced this problem? When I call Westgate, they blame RCI, but when I talk to RCI they insist that they deposit the exact week they are given.

I bought a 2 bedroom, 2 bath plans at Westgate Lake back in 2007. I paid $13,000 with $750 "weekly" maintenance (one week/year) and $150 exchange fees. I have paid over $1,000 for two websites promising to sell within 90 days. Four years later, there are still no results. I cannot afford this anymore. Is there any way to get my money back?

Our timeshare was bought in 2004 at a price of $18,000. It is a 2 bedroom 2 bath, off the strip, a converted apt complex. Now after 7 yrs, we still have not used it. We did exchange in 08 for one at the Jockey Club. It was very nice but was having construction all around us. Our other use was a swap into a unit at the Palace in Orlando, using 2 units, from 2 yrs not being used. These we paid to transfer, each for $130. Before the actual trip we had to change the stay by 1 day. The airline we flew on only had flights on certain days each week. This 1 day change was an extra $130.00 for each unit. So our vacation in Orlando cost 2 yrs maintenance fees, $1300, plus $130 x 4 for a total of $1820. This for a vacation that already cost us $18,000. So who is the loser here ? Us for sure! I have used 3 different sales groups, which I am sure all took our money and laughed, got another one! But if someone would buy it, we'd be so happy. Then we could go on a vacation and be happy, enjoying the time. I hope I can cancel the payment option on my credit card for maintenance fees. If we don't pay, so what, as long as we don't want to use it, there's no need to pay. Someday timeshare sales will be a thing of the past and people will see the light.

My complaint with Westgate Resorts is that they are totally dishonest. We bought a timeshare in 2008 at Westgate Palace in Orlando. We were shown the timeshare we were buying. We happened to stay there in December 2010. The place was a dump and nothing like we were shown when bought it. It was so small that the utensils were stored in the oven. It was a true "bait and switch" situation. We called our sales person, who played dumb and said was going to fix it. After 2 months of arguing, we were told that if we paid $1400 more, we could upgrade to what we bought in the beginning. They are truly crooks!

We happened to stay at Westgate Smoky Mountain in November. We got hooked into another sales pitch for Gatlinburg. I have since found out that Westgate Resorts is in bankruptcy. Isn't "Full Disclosure" a law? No one is being told of the bankruptcy.

Let this be a lesson to anyone considering a timeshare at Westgate. We paid a god amount of money for a dump. We couldn't give it away. We bought the timeshare for our children and our grand children. This is just a scam.

When I purchased my time share in 1998 or thereabouts, I purchased a red week at Westgate Resorts Villa in Orlando, FL. The week was a prime week and they said I could trade within or out of Westgate for equal value. If traded within the Westgate family, there would be no additional fees to get a different resort within the Westgate family. Now, in order to exchange within the Westgate group, the exchange fee is about $500 or more. They say that I now have a value week instead of a prime week. No letter or explanation was ever given for this asinine decision. The idiots changed horses midstream and somehow managed to get out okay. These people are the worst I have ever encountered in trying to deal with or get any kind of explanation from. They say that is the policy and that is it. They should be investigated or someone should start a civil action suit against them. I'm in!

I have a similar story to lots of the complaints on this forum. I bought timeshare, Westgate Vacation Villas in 1998. It was a 4-hour pressure sales. They gave lots of promises but all lies, including one that a number of your complainants are talking about. That Westgate is buying back the timeshare if we no longer wanted it, which proved untrue.

The maintenance fees are terribly high, about $800 dollars, and it definitely makes timeshare holidays uneconomical. Even if you ignored the huge cost of buying the timeshare in the first place.

I would be interested in joining a group/class action or having help in selling/getting out of the contract, obviously not involving any scamming company, of which there are many out there to try and con timeshare owners once again!

I bought my timeshare in 1979. I was told that my maintenance fees would be $325 and that they would not go up. I also was told that you could go anywhere in the world through the exchange process.

My timeshare has been paid off for 25 or more years. When I first purchased, I loved it. That was before they were taking the general public and book them for units at the timeshares rather than putting the timeshare owners first.

Now when I apply for an exchange, it is never where I originally put in for nor is it comparable to what I bought. I bought a 2 bedroom with a loft at Westgate in Orlando, Fl. When I want to take a friend of another couple, they will not work with me and they always try and give me an efficiency rather than what I bought due to "nothing is available". Why? Because they are renting out to the general public rather than to the owners.

Once I was also told that due to my having purchased so long ago that I would not be placed in some of the newer units at newer resorts when I was trying to go to make reservations. Year before last, I made reservations in Destin, Florida and I was placed in a refurbished "Motel 6" like environment and had friends with me. They had to stay in another room next to us. I have never been so embarrassed in my life.

About five years ago, I invited one of my lifetime friends to go with me on vacation in Florida, and when I checked in to the place that they had reservations for me, I about died. The door to the balcony condo was falling off the track and we could barely open it and the unit was so old that it looked terrible and it was also not clean. I complained but to no avail.

Also, as I read others comments and experiences, what I have noted is that some are now paying $350 and up for maintenance fees. My maintenance fees are now over $750. Of course, now you have the yearly fees for dealing with RCI or Interval International. They are just as difficult to work with, again, you can never get the place or the "2 Bedroom" comparable that you bought.

You would think with all the dissatisfaction among the owners that someone would address this. I guess they just want money. This is really a scam.

I know that if we, timeshare owners, will all contact our congressmen/women and senators, we can possibly get something started to stop this scam and rip off.

I can't stand my timeshare! It is a waste of money! I was just wondering if anybody had moved forward on a class action suit.

On November of 2008, I was solicited on my PC to purchase for a small fee. It was 8-day stay at Westgate Resorts. It promised a 5-star accommodation, and close to all amenities. Upon calling them, they quickly jumped on my inquires, and promised everything including part of the sky. There was only one condition. My girlfriend and I would have to take 1-hour out of our stay to listen to a ''time share presentation''. To abridge this story, one hour turned out to be nearly 7 hours. And despite our objections about not wanting or needing such a money-long term commitment, they coerced us into signing a deed document. They did this without the presence of legal council. They didn't explain the terms of the contract, allow us any time to deliberate on the matter, allow us to even have something to eat in a 24-hour period, and allow us to have ''private time" together to discuss the matter etc.

The two of us were accosted by 3 separate trained sales teams, who relentlessly and without any respect besieged and forged ahead on us, until we were into a delirious state of submission. There was no identification of the employees. There was no explanation as to why they were keeping us there against our will. There was no explanation given as to why our credit card was being held by another party downstairs etc. We were lied to as to how much time we would have to nullify and negate the deal. The exit clause time period we were reassured was 30 days. They didn't give us any! We were lied to as to what the properties were really truly worth and what type of market demand there was for them. We were lied to when they told us that they would immediately purchase it back or rent it out for us if we chose to eventually go in that direction. We were never shown any credibility reports on Westgate.

The whole experience was nothing but a farcical charade. They ushered my wife and I into a little small room down a long hallway, where a two-way mirror and a microphone were awaiting us. We were just told to sign the ''X's and in our bid to exit this now, the seven-hour nightmare. I did. We hadn't eaten in 24 hours and were worn to the bone. Not to mention, we lost a full day's holiday. When we eventually exited the building, it was pitch-dark outside. That was about 6:40 pm. We arrived there at 10:45 am. There was nothing to eat. And we were just continuously pestered by a steady onslaught of salespeople, who would not leave us be. Shame on Westgate! Since then, I have paid out $5,000. My girlfriend and I are broke and can't travel or get our teeth fixed as a result of this. After consulting with three legal barristers, they have advised me to just walk away, and consider a ''fraud suit against CFI Westgate''.

Me and my family of 6, have owned at Westgate for over 15 years. We have upgraded our unit twice, and now have a three bedroom, at the town center. My experience with Westgate has always been great. Sure, there is always some pressure to buy more, or to upgrade, but it's not that bad, and we upgraded on our terms, not theirs. All calls, and or, complaints were always responded to quickly. We own from three other timeshare companies, and I must say that Westgate is very fair!

I purchased a Westgate timeshare in 12/09. During the time of purchase, I was told by the sales associate Fawzia ** and Carlos ** that my year was even. I informed them that I would be going to another of the Westgate resorts in May of 2010 and would not be back to Florida until 2011. They stated that even though my year was even, since it was almost 2010 when I opened the contract and I was going to another Westgate owned property, then I would not have to pay the fee for changing my reservation to another year as long as I reserved the next Florida trip in 2010. I called Westgate on 12/29/2010 and was told that I can't make the reservation unless I pay the fee. I have paid this monthly mortgages and maintenance fee on time. Westgate never warned me that I would have to pay additional fees until I tried to make the reservation.

Upon arriving were overly hospitable, and though this would be a nice place to spend vacation every year because of all the shows Brason has to offer. So we bought after a lengthy, high pressure presentation. Then when we arrived the next year, boy was we surprised. Unit that we were assigned was not what we had thought we had bought, the unit was dirty, filthy.

Filthy and filthy hair in the bathtub, white powder all over bathroom floor, and bathroom drawers. When we complained out it said it would be taken of; but nobody ever showed up. Unit had no shower, which I need because of being disabled. Had stains on carpet, heating, air condition thermostat was so old, can't even read what it says. Had to maintenance come down and he couldn't read it either. He had to go back and read up on how it worked. Door lock didn't work after we went to one of the shows, called maintenance and he couldn't fix it, had to get his supervisor.

He couldn't fix either and had to go back to get proper tools to completely disassemble door lock. I stood out in the cold. TV's were at least 15-20 years old and the remote didn't even work. Of course the unit shown on their presentation was nice and clean with new HD TV's. Also you had to pay $5 per day for Wi-Fi. Even the older motels, hotels offer free Wi-Fi. You would think after spending thousands of dollars you would get this small little amenity at no charge. That's it in a nut shell, but I could go on and on. I am looking forward to being contacted by an attorney. Thanks for your time in reading about Westgate; and definitely do not buy!

We were visiting Orlando, planning to go to Seaworld, FL when we lured in our hotel by a clerk who told us about the Resort to get discount ticket for the park. We are two foreigners (French) who got scammed by unscrupulous agents who made us believe we were buying a villa for a cheap price!

Then 5 months later, I finally got a hold of this so called a closing agent after I called her under a fake name and false pretenses. I then revealed myself to her and she told me our account has been cancelled but we called the resort and it was all a lie!

They got us all! They kept telling us it was an investment, we could make profits,etc. They never made it clear that is was in fact an expensive stay at luxury hotel! My friend lives in Florida, she was laid off and is struggling right now and she is forced to pay for that scam!

We bought two years ago and just used it for the first time. Our unit was nice and the resort is beautiful. The sales folks must attend a special class on how to rope folks in. If you complain, they ignore you. We tried to get our interest rate lowered during our stay and all we got was the runaround. They assign you a concierge to take care of you, but that is a disguise. They just try to sell you more and take your money. We walked out which we should have done the first time. Beth, our "concierge," was full of it, lying as fast as her mouth would go. I am disgusted and wish we could unload this but would hate to saddle somebody else. Don't know how those folks sleep at night. Guess, it is easy on somebody else's dime.

I have been receiving calls from several Westgate call representatives. I informed all of them that I did not give them my new number directly and do not want to be called again.

We came to Florida for the first time last October and were offered free Disney tickets if we attended a two hour promotion. We did to save money and were pressured into buying a condo. I told them our true finances and they came back and told me in order to get the free tickets, they had to say we earned a higher income so as we had no intention of purchasing a condo. We said ok and the guy said don't worry.

They then pressured us for four hours until we were, I admit, tempted but I told them we could not afford one and probably that I thought I would fail a credit check and he told me there was no credit check! That would be illegal and found unenforceable in the UK as it is classed as irresponsible lending here. The court would allow us to escape from this and have our money back. Does the same thing happen in the US and could someone help us. We cannot afford this and want out as it is much more expensive than we were advised. We were also told that the paperwork was in the presentation pack/case they gave us. It was not, so if don't have evidence of what we paid.

We want to stop paying but are afraid of the consequences as we do not understand US law. I wish I have never visited the US (sorry to all the lovely people we met there but this is such a huge shadow for us). I cannot sleep as I worry all of the time that my children have been put in the position to inherit a burden and not the wonderful gift they sold it to us as being. It says I can elect for an attorney not to contact me. Please if anyone can help us get out of this, then please contact me.

I went to one of those 4-hour things where they show their facility well afterwards they try to sell you a timeshare. Well, they keep on hounding you to buy something so I purchased their vacation package instead of the timeshare. After a year of payments, I became unemployed and fell behind on my payment. On May 28, 2010, I paid the third party Pinnacle what needs to be paid to put my West Gate account up-to-date. Since this time frame to current, Pinnacle has sent 4 emails to West Gate and they continue to say that my account is in default. Don't ever sign a contract with them, they will take your money and run. You never will get to take that nice vacation they promised you.

Again, never sign any contract. They are not true to their word and they take your money then run. When you ask to speak with someone who at West Gate to answer your problem, they will put you on hold and the same person you spoke with before will be the one stating that a manager or supervisor can not assist you. On top of that, one of West Gate's employees told me they received the payment when another (the same day) said they received no such thing. Pinnacle has been very helpful. After sending payment to West Gate, Pinnacle has contacted them 3 times. After finding out that West Gate had received the payment, Pinnacle said "Imagine that, when the vacation package is almost to expire, they've received the payment. They just don't want to award a vacation to a hardworking person who paid for it".

Since Westgate bought our resort (Branson Woods in Branson, MO), we have had nothing but problems in trying to exchange our timeshare and have been told that all of the rules as far as reserving or trading have been changed since they purchased our resort. We were never charged extra for an exchange made for a holiday week if there was space available, and likewise, even though we purchased a 2-bedroom unit 12 years ago. It will now cost us an additional $80/night if we want to reserve a 3-bedroom, even at our own resort.

Our maintenance fees have gone up almost $200 since our home resort became a Westgate property and we are getting absolutely nothing for it except being nickled and dimed to death for every exchange we try to make. They charge an additional $250/week if you want to stay at another resort during a holiday week. And this year, they are telling us that the second and third weeks in February are both "President's Week." Our children found airfare they could afford for the week of 2/11-2/18, but now will have to forget about going because they cannot afford the extra $250 and neither can we! You would think in these tough economic times that this company, who encourages family vacations, would forget about this additional and unnecessary fee! How do I get out of this timeshare without ruining my good credit?

In August of 2009, I upgraded my timeshare from a villa that slept 10 to 4 units each unit to sleep 4 people each with a bed a sofa bed a kitchen and each with a bathroom. I have the signed floor plan. So when I went on July 10,2010, I complained to several people Mr ***, Mr *** and Ms *** front desk manager I said I am missing a sofa bed. where is my family going to sleep and this is not what I bought. First Mr *** told my husband that I had no proof and if he wanted more beds it would be $340 more. He told him he is not giving him more money because we own a 4 unit that sleeps 4 people in every unit.

Now, on 7-11-10, I spoke to Mr T. a Rep for Westgate and he started out with how did you buy so cheap something is wrong. I said nothing is wrong. This is what my contract at home said 4 units sleeps 4 in every unit. "Oh no," he said, "You need to go with this." He shows me a different floor plan and suggested I buy for$ 6000 more. He is crazy. Now he tells me I should be happy for what I have because it is for free. I responded nothing in life is free. I pay a mortgage for this timeshare and a maintenance fee. Now on 7-19-2010, I called the headquarters and tell them what happened. They put me on hold then came back and said they will call me back in a few, as soon as they have a manager available. No phone call was made they never called me back.

Our high school band director and I booked a trip to Gatlinburg, TN for 15 high school seniors for March 2010. The weather and school calendar would be a factor. I asked about the refund policy and was encouraged to take out the travel insurance. I specifically asked if the trip was cancelled would I get a full refund, was told yes. I paid $21.99 for the trip insurance, in addition to $372 for 3 suites. When the trip was cancelled, I tried for three days to call and cancel. I got a recording "phone lines are down due to weather conditions."

When I finally got through to cancel, I was told, sorry, your insurance only covers if you actually show up, get sick or hurt and have to leave early. I argued that I was specifically told I would get a refund in the full amount if our trip was cancelled. I filed the claim, it was rejected. I have spoken to probably a dozen people, including a secretary at the CEO's office, with no results. I have requested a copy or transcript of the "taped" conversation in which I agreed to these terms and have been refused. I have tried twice to contact a person who can supposedly get me a transcript of the conversation but she is not returning my phone calls.

Westgate Resorts takes advantage of the elderly. How can my elderly parents get rid of this "below standards" timeshare? Could this be a case for an investigative reporter AARP? Please help. Thanks in advance.

We first attempted to cancel with this business within 30 days. In the first 30 days, Westgate kept telling us they would send us the packet of material we needed to use our timeshare. We called agents several times between March 21, 2010 and April 18, 2010, but none of them were able to book the week we wanted. When we tried to call customer service, many agents told us that as soon as the units were booked, they would call us, but it would be after the 30 days. We called the cruise booking line and they told us we would get $400.00 off any cruise of our choice instead of an exchange for an entire cruise which they told us would be given us.

We were told at signing that we would receive a free week, if we paid our mortgage in full within 30 days. This was also not true as we found out it would cost $499, which is more than the price of an exchange. We were also advised that we could sell our timeshare as a business venture, and the saleslady, Marluisa, would help us set it up as soon as we got home from our vacation where they sold this to us. We placed several calls and emails to her in March and did not get any return answers. We tried to cancel the contract within 30 days, which was the amount of time they took to activate the account.

Carmello got the letter of cancellation and this was the only time anyone in this business wanted to "help" us with our membership. It turned out, he was there only to try to get our money as this is when Marluisa finally called us. But then again, it turned out to only be a scam again as all the information she gave us was a scam, and not a real business venture. She also told us one of her clients would be calling us to buy our vacation week, but we have since still not heard from anyone. In order for us to try our timeshare as a business venture, Carmello said we had to have our deposts paid in full. To this day we have not had any service from Westgate nor any return calls. This information given to you to pursue any class action suit you may have against this company.

My wife and I have been Westgate owners since 2002. We were vacationing with some frinds, so of course Westgate officials pressure our guest into touring their Westgate Lakes Resort & Spa. Once we arrived the royal treatment was rolled out. But once they realized that my wife and I nor our friends was not interested in upgrading or buying into this property, we were treated so disrespectful. The guy that was trying to sale us stuff just got up from the table and left, no thanks for your time, no you can get you're gift over there, he just got up and walked away. We didn't even know how to get back to our car!

'08. When we were at another place & we were asked if we'd listen to a 30 min. timeshare presentation in exchange for a $100. Of course we said yeah.30 min. turned into 4 hours.They kept pushing & pushing, even when we told them we were fixing to buy our first home. The gentelmen (if you can call him that) kept lowering the price & pushing us further. He said whats a little over a hundred dollars a month, if that's gonna keep you from being able to buy a house,that we were looking at too high of a house.Well it ain't just the payment anyways, the maintainance & taxes ain't cheap! Anyway we were really pushed into it & now we are stuck.

My husbands hrs. got cut at work about a year into our payments & we couldn't afford to make payments any longer.Tried talking with them & did all the hardship stuff last year without any help.So now we are threatened with foreclosure.They expect me to make multiple payments to catch it back up, when i couldn't even pay my monthly payment anymore.My husband & I don't want a foreclosure on our credit,but looks like it's the only way out.The salesmen up there told us so many lies & i really wish there was some way to stop them!They definatly made things sound so good & easy. But who knew they were lying about all most everything.They even told us that they didn't & wouldn't put anything on your credit. Which now we see was a lie or they couldn't put the foreclosure on there.We paid so much into this place & haven't even been able to use our week!

We attended a presentation, and went thru a HIGH PRESSURE Sales tactic. We were told that we would have our timeshare in Westgate Town Center at our home town one year and then the following year we could choose where we wanted to go in the Westgate resorts family then we would go back to our home resort the following year. Well we booked our bonus week in April 2010 to use as a vacation/wedding week and told the folks at the reservations center that we have 18 people coming to this wedding and that could we get a 3rd bedroom. The representative laughed and said sure, but it will cost you $560.00 on top of the $499.00 we already paid.

Well if the representatives would of been smart, they would of given us the 3rd bedroom at a reasonable cost and tried to make a sale, but no.. Their "representatives" are Stupid. So we arrive for the vacation/wedding. We had so many issues with our condo, it practically ruined our week and the wedding. When we checked in, they "rushed" us over to another desk to where we were "booked" for a Westgate Update meeting. We went and it was another "HIgh pressured" sales meeting. When we told the "sales rep" about what the original salesman told us, she pulled our sales record and she told us that, "NO that is not what the salesman sold you" and "what he sold you is not upgradeable." She said she was sorry for wasting our time on this.

By that time (the day after the wedding), we were so mad. Within the week of arriving back home, we called the "customer service department" to log a "issues" ticket against what had happened while we were there. We got a ticket number and never got a response. So I looked up Mr. Waltrip, COO of Westgate and left a lengthy message about the many issues and problems we had during our stay. We never heard ANYTHING back. So I logged another ticket and we have someone doing an in-depth investigations. IF ANYONE WANTS TO START A LAWSUIT AGAINST WESTGATE, PLEASE SEND ME INFORMATION, WE WANT TO JOIN IN.

Last year, we upgraded our 1-bedroom, every other year partial week Westgate properties to a 2-bedroom every other year partial week. The big sales pitch at the time we upgraded was that we would be allowed to split our usage. There were 3 different ways we could use it, but one in particular was the only reason we decided to upgrade. They said we could split our weeks. For example, if we wanted to use 1 bedroom in 2010, we could use the other bedroom in 2011 (since these were lock out units). However, when I went to book it this year, I was told I had to use the whole unit at one time. We have no use for a 2-bedroom unit and would never have upgraded if this had been the case. My husband had been out of work 11 1/2 months and the money we used to upgrade to a now worthless 2 bedroom sure would have helped to pay the bills.

We went to a presentation for the sale of a cabin timeshare in exchange for show tickets in Gatlinburg. We were told it was only 90 minutes and a buffet lunch if we choose. We arrived and had no where to park and was rudely told to "drive around" until you find one. Once inside, the attendant wanted my checkbook as identification and when I refused, accepted my drivers license. My husband, daughter and I sat through the worst presentation of sales we had ever heard, however was somewhat interested by the end of the pitch. Keep in mind the buffet consisted of hot dogs and chips. wow!

Anyway, the manager came to the table and continued to tell us a cheaper price which alarmed us that they could adjust the price so drastically. There were several red flags, so to be polite, we told the manager we would like the time to go home and think it through before making such a large purchase. He questioned what is there to think and I told them I want to research the company and the value and know what I am getting myself into for such a big decision. He then asked me if I had heard of Toyota as he wrote Toyota on a piece of paper. I just starred at him and he said if you research them you will see they are a multimillion dollar company that kills people what do you hope to learn about us.

I at that point said I am a done because my husband sitting to my right works for Toyota and you have now insulted the people who put food in my families mouths. As I was walking away, he said well they kill people, we are wanting to give you a future. At that point, I was enraged by his rudeness and discrimination of my husbands employer.

We went to get our $20 deposit back and the manager came into my face and questioned me "did you really tell another person not to buy from us?" Yes I did! As I was leaving, I told everyone I saw and will continue to. This is the biggest rip off and waste of money I have ever seen in my life. They ruined a day of our vacation!

I must say my stay at your facilities was less than enjoyable; one might say horrific. Upon check in your representative Diana ** met us and gave us the proper tour. Trying to schedule a "mutually agreed upon time" to discuss my options to buy, Diana gave me two options. My personal itinerary did not allow me to meet during the times Diana suggested. I explained to her that I am on vacation and have my parents in town and the meeting times just would not work for me. I suggested other meeting times but to no avail, she was steadfast on meeting me with in her time table. She went on to threaten me with extra charges, after I pre-paid for my 3-day stay, if I did not accommodate her schedule. After a few heated conversations I wished to deal with somebody else.

I met with a manager (Elijah?). He assured me I could meet with him the following morn. That morning I went down to meet with Elijah and who is there to meet me but Diana **. This infuriated me that the manager, who assured me that my dealings with Diana were over, made an executive-decision to choose Diana to meet me. I refused to deal with her until Elijah came to see me. Be mindful all this happened in the lobby of your PH Towers.

Thirty minutes later I met with another manager (Marlon) who attempted to sell me a condo. After the ordeal of dealing with Diana ** and Elijah I was in no mood to turn over my money to an organization with employees who have little regard to the customer at hand. It was the worst Vegas vacation I have ever experienced and my party checked out a day early to finish our vacation under other accommodations. I will let everybody I know my experience with PH Towers and warn them not to engage into any business let alone stay with PH Towers. You can definitely call me a "Former PH Towers Vacationer."

Westgate took my money, refused to give what I had paid for and threatened to put my little girl into jail because I was a foreign visitor. My name is Sean, a foreign visiting professor in USA. I paid the Westgate Vacation Villas for a Disney World package and got fraud, discrimination and threats. The scenario revealed I am not the first victim, but I want to be the last one. Unfortunately, I learned a lot of victims afterwards.

I found Westgate's promotion when I planned a vacation at Orlando to celebrate my wife's birthday. I called and asked, it looks too good to be true. I am wondering if there is any restriction. "No! Not at all", the salespersons told me except you have to attend a tour of our timeshare presentation. It takes 90 minutes. I wanted to know what is timeshare so I bought their 3 nights hotel and 2 parks package with $137.14.

Nov. 2nd 2005, my wife's birthday, she, my baby daughter and I went to Westgate and listened to a lady's presentation for an hour. Then there came the sales manager Ben ** and he asked me "can you make decision to purchase one unit today?". I told him I would like to think about it, but I really could not buy one right away. Ben took out a piece of paper with a title of Tour Dismissal and wrote a reason: "Language Barrier and asked me to sign it".

What he did not know is I am a PhD, currently a Federal Scholar at the Georgia Tech, and had taught a State University in Michigan while my wife is working for a famous American company and her major is English. Does it mean anything? I was curious. "No, no.", Ben laughed. "Absolutely doesn't mean anything!". "Why do I have to sign it?", I asked. "It will save your time, you do not have to spend another 30 minutes to do the tour. You sign it and bring the copy to the Welcome Center (at another building) to pick up your package", Ben explained with smile.

It is great. I said to my wife and signed it. When I handed the note to the front desk of Welcome Center, the clerk told me this note meant I agreed I was not qualified to pick up the package. I thought there must be some misunderstandings, so I went back to the hall and asked for Ben. After a long while, Ben came out, told me to give the note back to him and to follow him. I assumed he was going to the Welcome Center with me.

When we walked through an empty place, Ben turned around. His face became long and cold. "You already signed the paper, I am not going to give you anything. You have to leave right now!". "What!", I was astonished. "You lied to me". I required refund. He refused and said "leave now or I will call security to force you to leave". I ran back to the hall and requested to see Ben's supervisor. An employee agreed to call the upper management, however, there came two securities.

A very tall, strong security told me "Follow me to the small room. I will not beat you up!". "No sir!", I replied. I will stay in public. Afterwards, two deputy sheriffs appeared. Ben told the deputy I was trespassing and blah blah before I let him know the whole story. The deputy asked Ben to give him the note and handed to me after he read it. Now I got the evidence back. "Do I look like I have language barrier to you, sir?", I inquired. "No", the deputy answered. I asked him to be my witness. He agreed and gave me his name card. However, he told me he could arrest me if Ben insisted. "We don't mind to put you and your wife into jail", the security said aside. "But we will be very sorry to put your 4-year old daughter into jail!". I was frightened and left.

Since I had already checked in the hotel, I called Westgate's reservation to complain. In the first place, they said the hotel was also canceled. After a long negotiation and the representative talked to her supervisor, they agreed I could stay with no more charges. However, I have never received the two parks tickets. "Do I sound I have language barrier to you, ma'am?", I asked the representative. No, she answered. When I told this story to my friend Prof. G. of GT, he made a call to Westgate as gallantry. Westgate forged a bigger lie for him that I threatened to blow up the Welcome Center. Their strategy was to discredit my name as terrorist instead of any remorse. It made me determine that I have to pursue the justice. It could be more convincing if Westgate made up that I would sing a protest song in their Welcome Center instead of exploding it. Eventually, I did write a song. I am peaceful and determinant.

Ben took my money and stole what I had already paid for. He lied to me twice in one morning and cheated me to sign an untrue document. Language Barrier is an extremely vicious excuse that will make foreign tourists consider it is their bad to lose the package. $137 is a very tricky amount that most of foreign tourists will give up to fight for. Even if language barrier was true, it is a definitely inappropriate and illegal insult of discrimination. Ben wanted to take advantage that the foreigners are not capable to defend themselves in communication skills. The most incredible part is I went to a store, paid the money and met the threat that I and my family will be put into jail.

I am married and felt pressured to sign a timeshare contract with my mother, who is single. I was told the contract would be null and void if my husband did not sign the release. The Westgate sales person and closer told me that when you're married, you cannot buy a timeshare without your spouse. I thought my husband would be happy with the timeshare, but he knew right about this was not a good deal. I called to let them know what happened. Kanya basically told me we cannot get out of it. She also laughed at me and told me she is a single mom, has 5 children and can travel with them, so why can't my husband and I. I contacted my lawyer this week.

I bought a Westgate Town Center timeshare in Orlando, Fl in 2005. I paid over $10,000 for a one week stay every other year plus maintenance fees of over $700 every other year. Their sales reps lied to me. They told me the value of my timeshare would go up. It is now essentially worthless as I cannot even sell it for $1 on eBay. I was told that I could go on Getaways all over the world through Interval International. They charge a yearly fee of $89. I cannot get availability at any of the resorts I want to stay in at the time I would like to stay there. Westgate also charges Exchange Fees.

I wish that I had not wasted my money on a Westgate timeshare. I could be using that money for a home right now. I would like to join in a class action lawsuit against one or both of these companies. There are so many complaints against Westgate on this and other websites. They should be forced to buy back all of the timeshares they sold.

I was told in December 2009 that my Westgate Timeshare would be sold before 90 days. They mislead me to believe it. I paid $998 for the fee in hopes that my timeshare would be sold and it is April 1, 2010. I always am told that clients are interested in buying. This has been a very disappointing and misleading process.

We purchased a biennial partial week at Planet Hollywood Towers while on a trip to Las Vegas in June 2009 for use starting in 2010. We were told at the time of purchase (and have the paperwork that we signed stating as such) that partial weeks could be deposited with Westgate Resorts, who in turn, would deposit a full week into Interval International for resorts around the US and internationally. When I called to deposit our partial week for later use since we didn't want to go to Las Vegas this year, I was told by a Westgate representative (Maria) that partial weeks could not be exchanged for full weeks through Interval International.

After digging out the paperwork, I called back again and spoke to another rep (Jessica) who had me fax the paperwork stating that the partial week could be exchanged for a full week with Interval International. I called back after faxing the paperwork and spoke to a third rep who then told me that she had gone over the paperwork with her supervisor and they would honor the exchange for this one time only. I told her that nowhere on the paperwork or in the sales presentation were we told that the exchange for Interval International is available for only one time. That means for the rest of all the years that we own our timeshare, we are limited to exchanging our partial week to the only 20 or so resorts within the Westgate Properties which are in locations that we have no interest in going!

I asked to speak to her supervisor (Ingrid) who was on another call. The rep said that Ingrid would call me back today. So far, there has been no call which is no surprise. This is a good bait and switch scheme. Even with paperwork, Westgate won't honor what they have printed! We want Westgate to refund our money and resell the timeshare to someone who wants to go to Las Vegas all the time (or only to their other 20 properties-- for a fee).

We are in the process of paying for a timeshare that will limit us to locations that we have no desire to visit for years to come because Westgate won't honor its own exchange process with Interval International as described in Westgate's paperwork. It will be a waste of over $11,000 (not including biennial maintenance fees and property taxes) since we can't use our week to go where we want!

They sold me a property a timeshare room and they lie to me because they said that I can use in my country that room but is not true. They sell my information to another agency name check for my timeshare. They made me pay $298 and they stole it from me. At this time, I'm asking if they can give me my money back, the Westgate and that agency. This is just short information but I have more to talk about on the phone, please call me as soon as possible and if you can send a form to above address. Thank you.

This is their worst timeshare ever. They have never spent a cent refurbishing our timeshare however we still pay over $850 a year for a crappy 2 bedroom. They also gave my cell and home number out to at least 50 resale timeshare outfits that were only scamming to get you to pay money up front. Believe me when I say no one will ever buy a Westgate timeshare on a resale as they have the worst representative in the industry.

What a scam outfit, they just got fined by the FTC for releasing personal info. This company will go to the lowest level to get 5 dollars from you, do not buy! Undo amounts of stress. I am considering not paying their fees anymore, I can not see any value in this.

My husband and I went to Las Vegas for our honeymoon. It had been a few years for both of us since our last visit out there individually before we got married. As we were walking around we were approached by a representative for Westgate Resorts telling us that if we would attend their presentation that was only about 2 1/2 hours long, that we would receive specific tickets for shows and such for free.

We decided after looking into prices of the shows that we were interested in, that we're available to go ahead and listen. They showed us the new Westgate Resort condos available in the new towers that were being built at the Planet Hollywood Casino. After the showing. we went down and ended up spending an additional 4 hours listening to the sales rep trying to talk us into buying a time share there in the new towers because as the rep said, "Of all the locations that Westgate has to offer, this location would provide the biggest gain in ability to transfer to other locations as we would like to travel."

After my husband and I constantly told him no that we were in the process of buying our first home that was to begin being built within months of our return home and knowing that it is quite easy to go over budget in that situation, the guy turned to us and actually had the nerve to ask which was more important... having a home now, or being set-up for a future with guaranteed vacations to decrease the amount of pressure and stress we were feeling from our jobs? I was shocked that he literally had the gall to ask such a thing! At that point exactly, my husband started getting up and said we were done.

The guy quickly recovered and apologized and instead offered us a deal for a vacation there in Vegas at any point over the next two years staying at their new condos in the casino for $800. After the amount of money that we had spent to just get to Vegas and then do stuff and eat, we figured that wasn't such a bad deal as we could invite up to I think it was 8 other people to join us. However, in dealing with their payment department I have repeatedly ran into one thing after another with them. First it was that we didn't receive our payment vouchers and they were trying to double charge us.

After getting that situation squared away I started sending off the checks. Now on the payment stubs it says that the due date is the first of each month, but after the 10th of that month you are required to pay an additional $10. So we were in the process of moving into our new house over Christmas and I had packed the payment slips and you know how it goes with trying to find things when they're packed away during a move. Especially when you really need them! So I knew I was going to be late on the one payment and made out my check for an additional $10.

The next month the payment was processed by the 7th of January. And just recently I went on a cruise that I was not going to be back from until February, 7th. So I sent my check out early and made a phone call to them to ask that they not process the check until February 1st due to otherwise the money will not be in the account to cover it. The rep on the line said that it was fine and wouldn't be an issue. Well I came to find out, I received a letter in the mail while I was gone that due to my payments not being on time for December and January, that they were not just charging me the extra $10 as requested on the payment form, that they were charging me $20 total per month that the payment was late.

I got into an argument with the woman on the phone because not only was there nowhere stating that I would be charged their $10 plus an additional $10 from wherever else they pulled out of their butts, but the payment that should have been considered on time in January was also being charged the $20 as well. To make matters worse I asked her about the payment made in February because I had a bounced check fee on my account. She claimed that I had not spoken to anyone about the payment being processed on the 1st. So whomever I spoke with apparently never actually put that information in the computer. Then she turned around and said that it wouldn't have mattered anyway because as soon as they receive the check. it is automatically processed which could take as little as 2 days or up to 10.

I was livid and asked to speak to her manager. She actually laughed at me! Then informed me that there was no way for her to transfer me to her boss and that she would have to give her manager my information and wait for her to call me back. It has now been about 5 days and I have not heard one peep from their company. The woman that I had been dealing with commented that if need be "since I can't seem to make my payments on time", that there is always the online payment option, which charges you I think $5 extra per time you use it, or the online payment option which can also apparently charge you the late fees as it doesn't process payments timely either.

So basically you either have to suck up paying more than necessary no matter what payment method you use, or put a check in the mail and pray to God that it gets there and is processed at just the right moment. Finally, however, I spoke with a representative from my bank and settled on a Web Bill Pay program that they offer even though I just found out that Westgate Resorts is supposed to offer that, too but no one bothered to mention that to me. I guess they just like making things as difficult as possible for anyone dealing with them after reading some of the other complaints filed by others.

My husband and I both agree that if we had it to do over again that we would not have wasted our time at their presentation and definitely would not have wasted our time taking them up on their "great deal" of a vacation! My suggestion to anyone looking at becoming involved with this company is don't do it! Don't waste your hard earned money and precious time over the stress of it!

We purchased a 4 bedroom unit, for use every other year at Westgate resort in Orlando Fla., in 1998 after sitting through a very high pressured 4 hour sales pitch. We were treated like kings and queens, I might add, before the sales pitch. Afterwards, even though we bought, they barely knew we existed. Anyway, this complaint is about the referral program. We have a pamphlet that states that you can earn up to $600 or more for each referral that buys and it would be put on a prepaid Visa that you can use anyway you like. The more referrals you send and if they buy the more you earn. And if they purchase a villa, costing $40,000 or more, you could receive up to $1000.00.

We received our Visa card after one of our friends bought a 2 bedroom, every year, but it only had $200. We called Westgate and we asked why it only had $200 when the pamphlet clearly says it should be $600. They said that our friend only bought a 2 bedroom unit every other year, therefore we were only eligible for the $200.00 We spoke to our friend who bought, and he says that he did buy every year and showed my husband the paperwork that shows that it was for every year. He has already referred someone and they bought, too. He received a prepaid visa with his $600 on his card.

We then ask him to call our friend who bought the 2 bedroom every year to confirm what we were telling him and gave him the number. Within a few minutes, the man from Westgate called us back and still insisted that he only purchased a 2 bedroom every other year, when my husband actually saw the paperwork that stated otherwise.

This is how we are treated as a 4 bedroom owner that is paid in full. And in response to some of the other complaints about having to pay for everything at the resort, yes, as owners, we have to pay for anything we do there. I, too, think that sucks. As owners, everything should be free. This past year, we went down with 12 of our family members. While the rest of the family stayed at the unit, we had a salesperson come to our door with a golf cart and transported us around the resort to show us the new units. We were served a nice breakfast and once again treated like royalty. After sitting through the all day sales pitch, my husband plainly told them that we were not interested in doing anything with our week.

They were trying to make us split up our unit and downgrade to a 3 bedroom. Our sales person got up from our table, left and was no where to be found. We had to walk back a very long distance to our unit. Since we didn't buy, we didn't deserve a golf cart ride back to our unit.

We purchased at Westgate in 1991. Our experience at first was OK. We owned one 2 bedroom unit and 1 3 bedroom unit. Our problems with Westgate started when they conned us into two trading those two units for a 4 bedroom at Westgate Town Center. We were at Westgate Lakes and did not visually see the Town Center. The salesperson told us a number of lies about it. On top of trading much better units we had to pay extra to trade to the Town Center. The town center is awful compared to the villas. It is a high rise apartment building compared to one story villas. The kind of people who stay at the Town Center are noisy, trashy people. Our experience has been horrible. If you complain about what happened to you they treat you like a criminal. Try selling your timeshare. We can't even give it away.

One time we insisted we wanted to voice our complaints and they said we would have go to a salesperson to voice our complaints. Can you believe it after we spent a while complaining about Westgate the salesperson tried to sell us another unit/week for $80,000. We could not believe it, we just stormed out.

Purchased a timeshare in 2000. I was told many ficticious stories. Buy-back programs, use any week you would like, Maintenance fees are crazy and my unit still has not changed a bit. I now have to pay an addt'l $250 plus $139 even though my week is Daytona week. hmm. I think its time for a lawsuit

This is a follow-up to my earlier complaint against Westgate Resorts Gatlinburg. I turned my problem over to the Governor of TN, who sent it to the correct department. They act as a mediator between the parties. All Westgate did was tell them I owned the original timeshare because I canceled the upgraded timeshare. It has now gone back to the State of TN because all Westgate wants to do is keep the money. My credit is going to heck daily, and they did not do anything to try to resolve this. They just said they were right, and I needed to pay up.

They sent me to their "hardship" department, but they just wanted to figure out a way I could catch up on my payments. If I can't make one monthly payment, how can I make even more. They also want proof that I live on disability, why I am disabled, how much I make and if I have any relatives.

I just got out of the hospital after spending a week there with heart problems and high blood pressure, only to come home to this. I am also willing to join a law suit against Westgate. I can't afford a lawyer on my own, but would join a class action suit in a heart beat.

Trying to get a refund and cancel this contract and the sales manager and representatives and not co-operating and trying to keep my down payment. I spoke with 2 different "customer service agents" and I use the term loosely and they both assured me that someone will get back to me. When someone finally did get back to me he told me I could not get me money back bcause of what I signed on the contract. I would like to speak to a lawyer willing to litigate.

Westgate Resorts contacted me in the early part of 2009 and solicited their timeshare facility, in South Carolina. I decided to take advantage of the offer and paid by creidt card the fee of $99.00 with the inderstanding that we (my wife and I ) would solidify a date to tour the facility shorly thereafter. Today, we contacted Westgate to set a date and were told we no longer qualify for the tour because we are now unemployed. Westgate has said we were advised and emailed the criteria for the tour when we aggreed to go on it. This is a lie! No one frm Westgate ever told us that we needed to be employed after paying the $99.00 fee to take advantage of the tour. We want our money back! We are angry that there are businesses in America that will fleece the public and steal! I personally am outraged that this is allowed to happen in this country!

I purchased a timeshare unit at Westgate in June, 2008, and finally got to stay there in late September/early October of this year. While there, we purchased an upgrade due to their forced salesmanship. Well within the 10 days grace period, I had to cancel my contract because I couldn't afford it. (Westgate never asked me my income, nor did they run a credit check.) It took almost a month, but I finally managed to get the contract canceled.

Today, I got a letter from Westgate saying I still owned the first unit. I was told the old unit was gone, the paperwork torn up. I even have a Warranty Deed saying I no longer own that unit. Westgate says I should have KNOWN that I would still own the first one, that Westgate couldn't take it away from me. I was treated like I was stupid because I didn't know that. When someone tells you the first unit is gone, no longer my responsibility, I took them at their word. I was also told when I purchased the first unit that Westgate would buy it back if I found I couldn't afford it. That's a lie.

I am disabled, live on a fixed income, and can't afford a timeshare. This situation has already caused me to have one minor stroke. They have my sister's name first on the contract, and she has no income, and hasn't had any for over 6 years. I'm trying to support both of us on my SS disability. I'm looking at having to declare bankruptcy, and have no idea where we will live.

I called a friend who is an investigative reporter for a local TV station. I am condsidering turning all the paperwork over to them, and let them run with it. I suggest that anyone with a problem with Westgate go to their local TV station. That will really get the message about Westgate out.

I am very disturbed with the level of service and handling of my timeshare account since I purchased it in July 2008. While traveling in Orlando, FL last July, I stayed at your Westgate Lakes Resort and Spa location on Turkey Lake Road in Orlando. I was required to attend a high pressure time share sales presentation as a part of my discounted stay. During that presentation, which was supposed to last one or two hours, I was repeatedly pressured into purchasing a timeshare at your resort. The presentation lasted over 4 hours. During that presentation, I was told a number of untrue things such as:

The original price of the unit on a bi-annual basis was approximately $13,000. I paid $1,100 down and consistently pay $177.00 per month. Thus far, in this transaction, I have paid:

I have never been late on my payments and have never once used my condo at this point (for the majority of 2008, it was still under construction). My unit was not even ready for use by week 14 of this year. I was told that I would have to stay in a different unit if I were to have wanted to use my timeshare week this year. I banked my week and when I called to have my week transferred to the Westgate property in Daytona Beach, FL last Monday, October 5th for the week of March 21, 2009 March 28, 2009, I was told I could not complete the exchange without paying the $130.00 exchange fee. I was prepared to pay the exchange fee, but was then told there was no availability at the Daytona Beach resort because it was Spring Break and the property was booked.

When I called to see if the Daytona Beach property still had availability, I was then told that since my payment is due on the 11th of the month, the exchange could not be completed at this time. I was told the payment is past due so the system will not allow an exchange to take place. For the last year and three months, I have consistently made my payments on the 15th of the month. I have over $4,000 invested in this property and I am being hassled about wanting to exchange my week for a trip in March over a $177 payment that would be received by the end of this week.

The reason all of this upsets me so much is that I have been repeatedly lied to while working with Westgate, service has been inconsistent and inadequate and I feel like I was taken advantage of during the sales process. It has not been easy working with customer service to exchange my week. There is always a reason why the exchange cant take place, whether it is lack of availability or that the other Westgate resort only allows check-in on certain days of the week.

It occurs to me that if I continue to pay faithfully and never use my unit, you have essentially made out like bandits in this situation. I have just one week every 2 years in my unit. If there are 25 units in each building paying approx $177/week, you are receiving $230,000 approximately in mortgage fees alone annually for that one building. Every procedure you have in place to make the use of the unit convenient is not convenient and requires I jump through hoops. I would think that someone who has invested over $4,000 in their unit would be able to make a reservation for March of 2010 considering there will be an additional 5 payments made by March of 2010.

I am fed up with this process and working with your company and I am requesting that you buy back this property from me because your company is deceitful and exercises practices that essentially cheat people out of their money with nothing gained in return. I am requesting a refund of the $4,000 that I have paid into the unit and that I am released from the deed. I am certain that the Federal Trade Commission and other consumer advocates would be interested in knowing about the unscrupulous business practices exercised by your team members. I am prepared to pursue this until I receive a satisfactory resolution. I look forward to an expedient response on this matter.

My ex-girlfriend and I bought a timeshare after being pressured for ten hours by numerous high-pressure salesmen at a timeshare CON-vention in Orlando Florida. We were on vacation at the time and this wasted one of the five days we were there. We were told that we would be able to transfer to other resorts all around the world by just picking up the phone and making a request. We knew we were going to be flying to Miami every year for the Winter Music Conference so this would save us money. This was the main reason we bought the timeshare.

When I called to make the reservations they told me that I would need to reserve the time two years in advance. Since the WMC dates are released to the public 5-6 months before the event there is no way to make a reservation two years in advance. We called Westgate about buying back the timeshare but they wont even though they told us they would before we bought it. They tell me that my only option is to sell it on my own or rent it.

I have looked into this and it seems that the timeshare resale industry is a scam as well. It seems that in order for me to sell it I would have to bribe 1,000s of people with a fancy breakfast and tickets to a major theme park and use mafia-like sales men to scare them into making a purchuse. But I would not wish this upon my enemy.

When I visited you have to pay for internet service, nothing is free, the owner privileges and the TV advertising is a lie and nothing is going on. There are no great activities for kids or adults. I was told there was a buy back, there is not a buy back. Westgate is not what they say they are. I really hate my timeshare.

Company tries to strong arm or hold potential time share buyers hostage while such people are on vacation. I was in there for 4 hrs telling the first seller I was not intersted in what they had to offer and then went for reinforcement (Felix) which made matters worse with his obnoxious behavior and out right disregard for anything other than yes for their over priced time shares.

we like the other people on here complaining were basically told the same thing that if we could not pay for our timeshare then they had a buy back program, well that's not true because i have tried to contact them about it and there is no such thing. we were lied to about everything. we have tried to use getaways and never any availability, they told us we could drive down for the night and use our owners rentals well i have tried several times and just not possible. i was told we could exchange our vacation for a cruise the catch was we had to pay our dues before they would even give us any info.

i read where someone wanted to get a bunch of people together and file a complaint with them, well i will help. we need so bad to get rid of this timeshare, times are tough right now and i feel like i am throwing my money away, i can't even use it and probably wouldn't.

also they told us their was no credit check, and if we didn't pay for at least 6 months then it would go back to them, well there is another lie because i called about it and was told that if that happened then it would go into foreclosure just like a mortgage, how can they legally do that if no credit was ran. something needs to be done about this. if anyone has any suggestions please let me know. thank you so much.

I purchased my Westgate Villa in 1999 and was advised maint. fees would be $200 a year and now are at $600. The villa has not changed at all. It is the same teal leather couch old TV with the big back and old everything else. The exchaneg program is a joke. I was told I had a red week which all of Florida is so we can exchange any where. I was on a waiting list for Hawaii for over 1 year and not got the exchange. That is ridiculous. I was told they had a buyback program which they have no such thing another lie.

Although my timeshare is paid for. The maint. fees are very unaffordable. I have put the timeshare for sale almost 4 years ago with a company I paid over $400 for and nothing has happen. No one wants Westgate, the reputation is so bad.

Westgate timeshares are definitely not worth the money. After paying $12,000 for a one bedroom condo, my maintenance and taxes are over $600 per year for a weeks vacation. Of course taxes are only a small portion of that cost. Since that time, I have been able to find a weeks rental in more places for much less money via the Internet. And I wasn't being pressured for four hours.

Arrived in Orlando on 4/4/09 for a weeks vacation after purchasing a getaway package in 07' from Westgate. On Sunday 4/5, one of the reps. Tatianna, arrived at our door at 8:00am wanting to set up a time to discuss our escrow account. After setting up a time, she promised it would only take about 1/2 hour of our time. When she left, I had asked my wife what Tatianna was referring to, being we all but refused in 07' to purchase at that time, and settled on this so called getaway package. She also was confused.

On Monday, the 8th we went to meet with her at Town Center, and low and behold, we were sent through the same sales pitch that happened 2 yrs prior. She then introduced us to Jimmy D who proceeded to tell us what a great deal we had in front of us. Through all of this process, it should be known that the atmosphere is extremely high pressure, confusing, and very noisy, creating extremely difficult circumstances to make a decision of this magnitude. A 1/2 hour promise turned into a 4 hour ordeal, with my wife and myself succumbing to the relentless sales pitch. We then were escorted to an office to sign all of the paperwork, essentially locking us in, so we thought, with no recourse. At that time, our vacation had turned into a horror ridden nightmare leaving us to wonder what we had gotten ourselves in to.

On Tues. 4/7, my wife and I had decided to call Tatianna, our initial contact, and try and cancel the purchase. She agreed to set up a time to speak, but promptly handed us off to Mr. D, who outright lied about our rights to cancel the contract. He then told us how we could call a real estate company that would handle the sale of our the time share. At this point, we were confused and felt helpless as to what our rights were. This meeting was on Wed. 4/8. Because of his deceiving us into having no recourse, I knew any chance of cancelling before departing for home was out of the question, and would have ruined the remainder of what was supposed to be a special vacation, so we did not pursue it any further.

Our flight home was departing on 4/12. After getting home and trying to sort out our options, I decided to do some investigating online on Wed. the 15th, to see if there was anything that we could do to get out of this mess. Upon visiting several websites, I discovered that Florida has a cooling off period in which purchasers have the right to cancel within 10 days of receiving all of the documents. Unfortunately, we had used up the vast majority of the 10 day period and had to act fast. Luckily, my wife spoke to an attorney that is very familiar with timeshares, and Westgate inparticular, and were told that in the paperwork we were given there is a section stating your rights to cancel. We scoured through what we had and found the page with a small paragraph stating we had 10 days from receipt of the documentation, which unfortunately is the only thing that they processed in a timely matter. The reason being, Florida law states that this period begins when you receive ALL of the paperwork. So we had all of it in hand on Mon. 4/6, losing the majority of the 10 days while still being on vacation. This is no doubt a deceiptful way that Westgate has leverage because people go over the 10 day period while still being on vacation.

When you first arrive, they set up a presentation almost immediately in hopes of a purchase being made right on the spot. Then, they will process ALL of your paperwork, which ultimately starts the 10 day clock, leaving very little time to cancel in the near future. On Wed. 4/15, we hurried home after work to compose a cancellation letter and made a trip to the post office sending it out certified mail with return receipt. The law also states that the 10 day period is when you SEND the letter, not when THEY receive it. We have retained a lawyer in the event of further recourse on the part of Westgate resorts. We have also closed the account that was used for the partial down payment.

My advise to anyone is to stay away from Westgate Resorts. They are crafty scam artists who will bleed you for every red penny. I personally will never have anything to do with them ever again. They most definitely have a monopoly on tickets to Disney, SeaWorld, and other attractions in the area. So, don't be fooled by cheap attraction tickets, it comes with a price, and it can be a horrific one. You will get the tickets cheaper, but most definitely spend a day at a Westgate timeshare presentation, which will waste the better part of a day, especially if you refuse to buy. They will wear you down until they have some form of money from you. Stand your ground, and don't be fooled. The old saying applies, if it seems too good to be true, it probably is.

We made the big mistake of taking them up on one of their 3 day vacations to Branson in July 2005. We did their tour and declined their offers and was getting ready to leave and a guy came up and said he had 1 property left at Emerald Pointe that he could make us a good deal on. He gave us this big line and we fell for it. We were told we could exchange it for a week at any of their other Resorts and that is a big lie. We havent been able to yet.

The maintanance fees go up every time you have to pay them. I did some checking and found out that they told the same line to alot of other people about having only 1 property left at Emerald Pointe. We dont have the money to keep paying the monthly payment and maintanance fees and they could care less. I wouild like to get enough people together that have been screwed aroung by Westgate and file a class action lawsuit. I hate to have to change my bank account so they cant take any more money out and then have it go against my credit. We made the mistake of listing it with Timeshares Only and they are a BIG JOKE.

The agent pressure me into purchasing resort by giving me weekend that i want with option to change date. Lower price on timeshare as well as promise it will only last 90 minute but turn out making my husband and i stay over 3 hrs. or i'll hotel stay will be at regular hotel price. Rep. had me to sign several papers while telling me i have made a wise decision and what great choice to have a vacation to take whenever i'm ready 1wk each year. Once arrive home after carefully reading over all papers given from rep. to find out all information given was faults. All lies. Spoke to rep. next day told him i want to cancel and wants a refund he was very cruel and refuse to refund.

I feel like i've been robbed by Westgate Resort.

Have placed over ten calls to Westgate for a 1098 Interst & Property Taxes for 2008. Still have not received form. IRS is requesting information and Westgate will not provide. Answer I receive it was sent to you. Can not understand why the refusal on me receiving information, they are required by law to send.

Second. We moved from Canada to US July 2008. Have made over fifteen request for new coupon book for payment. Still waiting, this also has not been sent. Customer Service is Very rude when I speak with them on the phone. Answer is always the same we will mail it to you. I have asked for this to be overnighted since I need the information for the IRS...Westgate customer service informed me they do not overnight and will not overnight this to me. Please assist me with obtaining a 1098 and coupon book. Thanks,

Will have to pay IRS Interest & penaty fees.

Second.
We moved from Canada to US July 2008.
Have made over fifteen request for new coupon book for payment. Still waiting, this also has not been sent.
Customer Service is Very rude when I speak with them on the phone.
Answer is always the same we will mail it to you. I have asked for this to be overnighted since I need the information for the IRS...Westgate customer service informed me they do not overnight and will not overnight this to me.
Please assist me with obtaining a 1098 and coupon book.

Thanks,

Have made six attempts for 1098 form for interest & also propert taxes for 2008. Issue our zip code states city as Tega Cay in Westgate computer, therefore we do not recieve mail. Our address is Fort Mill 29708 Can not get this changed with Westgate. We do need our 1098 form and would like a coupon book to pay our monthly mortgage.

Can not itemize deductions on 2008 income tax if we do not receive

My mother and I bought into the westgate towers resort timeshare over 10 years ago. From the moment we bought it has been an unpleasent experience. Originally we were told by the deceptive salesman that the maintenance and taxes would be around 200.00 per year - We have NEVER received a bill for such it has always been five hundred or more dollars. This year it passed 600.00 dollars. We paid off the timeshare long ago but the fees continue to rise.

We have been paying maintanence and have not seen any improvements made since we bought. The green sofa is still broken, the 32 inch televisions are old and out dated, it's still the same old place. The only thing that westgate has improved is their bank accounts. It seems as though I fund the new resorts that they continue to build. These people are purposly deceptive. We were also told by the salesman that they would buy back the property later if we did not want to own there. We wanted out after 4 years and ofcourse they said that they don't buy back any property.

I can't believe we fell for that! We were told that we could swap out between any locations because we had a prime week. The fact that service is for a fee and the fee to do so was not even mentioned or disclosed. I called this year and it was 130.00 on top of the 600.00 + maintenence fee for a 1 bedroom!

We have been trapped in to a lifetime of escallating unpredictable fees.

In April 2008, my friends and I purchased a vacation package at at home show from Advancetek Marketing, for two nights and the Westgate River Ranch in Lake Wales, FL. the package also included $130 worth of specific activities, ie, horseback riding, bbq and hayride, skeet shooting, etc, with 4 free rodeo tickets included with the package. This reservation was good for one year from date of purchase. According to the salesperson at the home show, we were not required to attend a 90 minute presentation, nor was that blocked checked above our signatures.

On January 16, 2009 I called the number listed on my reservation package to make reservations at the River Ranch for February 6, and 7, 2009. I spoke to Micca and was given a confirmation number and was informed that I would have to attend a 90 min. presentation. I expressed my feelings about that since we had been told that would not be part of this deal, but in the end, I agreed to attend this presentation at the River Ranch on Sat, Feb. 7 at 11:30 a.m. I was sent a confirmation by e mail on Jan 16.

The next morning, Jan. 17, my friend called to make her reservations for the same weekend package deal, and she was informed that Westgate Resorts no longer honored that package and she was offered another deal in Orlando, we tickets to a theme park. She also was told that she could go to the River Ranch, but the 2 night stay would only include rooms and tickets to the rodeo. (We paid $130 for extra activities and the rodeo originally was free). The reason being that they were not having a 90 minute presentation at the River Ranch on that weekend so she could not participate and therefore, they could not honor the package she had signed up for. She told me by phone that they were going to call me and tell me the same thing.

I called Westgate on Jan 17 and was told the same thing. That in order to get the package we signed and paid for, we would have to pay an additional $100 in order to get the extra activities (which we had already paid for). I asked the operator if they could refund the $130 that we had paid for the activities, and just let us go for the two nights and the rodeo tickets. She informed me that wouldnt be possible, because there would be no 90 presentation. Doh. So, to make a long story short, we both asked for a complete refund of $239 which she said they would do. Of course, that remains to be seen. I told her it seemed illogical of them to treat us like they had. They were losing money and also getting a bad reputation because we would never go to a Westgate Resort again and also would spread the word to anyone who would listen, but that had no effect.

My advice to anyone reading this, stay CLEAR OF WESTGATE RESORTS AND ANYONE AFFILATED WITH THEM! NOT WORTH THE HASSLE.

They have promised a complete refund of our money, but I really have my doubts about that. I don't really think this fiasco is over.

We have been owners since 1999 w/ a bi-annual even yr option.Since we last used a week in 2005 we understood we had 2006 & 2008 banked with Westgate.I called today to reserve our 2006 wk and was told by Erica it had expired & to refer to the contract we signed in 1999.She refused to give info. for her supervisor & said there were never cases of extenuating circumstances not even for military.

I will be sure to inform my friends and colleagues regarding the unfriendly policies of Westgate & since Westgate refuses to address this we will seek out a vacation resort that can better accomodate our family -especially for weeks that we have paid for. Westgate did not send any reminders or information about the upcoming expiration date.

My wife and I were dupped into buying a tiemshare (whatever that is) while on vacation in Las Vegas. When we were told that we could cancel the mortgage life insurance on the mortgage by just writing a letter after the down payment had been satisified. We were also told we would receive a deed since this mortgae was for deed and title property.

Well after the $2848 down payment was completed I asked to remove the credit life insurance to reduce my payment and the said they would remove the credit life but it would not lower the payment. I also have not received anything resmebling a deed rather numerous offers from other agencies affiliated with Westgate trying to sell me other products and services. Westgate has coerced, misrepresented, defrauded, and sold my contact information. I wish to be out of the contract. Additonally, a refund of all monies paid to date since I have purchased yet do not have anything to show for it. Fianlly, i do not want to be harassed by Westage or any of their affiliates ever again.

Paid $4000 so far and have absolutely nothing to show for it.

I purchased a two bedroom timeshare at the Westgate Palace and after I signed the contract. I went back the next day and I tried to cancel it but they told me it was too late. And ever since I have been trying to find away out of this time share until I found this website. I have not even used my timeshare yet. 2009 will be the first year I can use it. Then they lied to me about my maintenance fees I was told my fees will only be $400.00 a year but come to find out my fees is around $700.00 a year.

My payments is a little higher than the sale srep said it would be. And the sales rep lied about the weeks I can used it. I was told I can used it every other year and week but come to find out I can used it all weeks every other year except seven weeks during the year. This timeshare is a scam.

I purchased a promotional week before I purchased this two bedroom and they was suppose to applied that purchased promotional week amount to my purchased amount for this time share and I do not think they did that. This is a ripe off. And I do not have money to give away. I am a single mom trying to make ends meet.

Westgate lakes is causes me economic hardship and stress because I just want to be ride of this time share because they are a ripe off.

We went thru tickets2you.net to buy discounted Orlando area attraction tickets. Upon arriving to get our tickets, we were informed that we would have to listen to a time share presentation to get the discounted tickets. We weren't pleased, but with the extra $100 off they gave us, was the best deal around and only 90 minutes out of our lives.

Well, 90 minutes turned into 3 hours, at which we had said No a number of times. Everytime we would say no, the price got lower, or they would try to get us to take over the payments from someone trading up. Finally the sales rep left us alone, but before we could get our discounted tickets, another lady had to try and sell us getaway weekends so we could try the resorts and buy then. It wasn't until we raised our voices loud enough for other buyers/reps in the room, that they would finally give us our vouchers. They were very classless, and very aggressive with their sales techniques.

This summer in Vegas my husband and I bought timeshares with Westgate resorts. When our papers started getting in the mail there were some problems with names so called to fix it. When we started asking about membership fees and dues we noticed that they had change not even after a couple weeks since we had signed the contract. They want to make us pay all these memberships every year even though our contrat is for every other year to be used.

So we tried to get out of it, but of course is not possible. So the other option that they gave us was to find a person that was willing to take over. We did. We called to make arrangements they sent forms that we returned along with a notarized agreement from this person. We had just payed our first month and they told us that the process was being made.

A month has passed and now they sent a contract for this new person to take over but they want to charge 450$ plus other fees to make the change. We have been calling all this time and we dont get any new responses all we get told is that its in process. Now they are also charging us because we are late on our monthly dues on something that we have already signed over to another person.

We dont think is fair to pay alot more other fees that they just keep adding. This person was willing to take over, but now since he has started to see the poor response from this company he wants to back out. Although all papers have been signed and sent all that we need is for this company to answer our calls and stop sayin We are processing your request and hanging up on us!

On 7/11/08 i went to orlando for vacation with my family at the west resort they told us about the resort and that we can mortage a unit and we sign a contract. but unfortunately my husband and i we cannot continue to make the payment because my husband is very ill and are unable to work. i call the company and told them about our situation they said i should write them a hardship letter and submit documents along with my husdand medical report which i did to the research and resolution department one month later they call me and said that the only thing they can do is to downsize the unit so the mortage can be lower but unfortunately i still wont be able to make the payment because i have a home and other bills that i am also struggling to keep up with the payments.I am hoping that you can assit me in anyway you possible can to get out of the contract.

I booked a vacation with them on May 29, 2008. I called to cancel and they refused to refund my $99. I filed a complaint with the BBB in Florida and got nowhere. I gave up, but they still call me. I have asked them serveral times not to call me, ever! I started keeping a log this week of their calls. I also filed a complaint on the Do not Call website. I got called 9/29/09 at 7:50PM and 1:25PM today.

We were given a tour of the existing Resort in 2007 and were sold a unit that was not yet built. Every unit we were shown by the sales person had a fireplase. We were never told or given any information that would lead us to beleive that there was any units existing or being built that did not have a fireplace. When after paying it off and pay9ing the maintenence fees we decided to use a week in November of 2008, we were told that our unit was a 1-bedroom standard which meant nothing to us. We had never heard the term or any other term about our unit.

I was told that it did not have a fireplace because it was a 1- BR standard. I have talked and talked until I am about ready to have a stroke. These people are trained to tell you that that is what you bought and that is that. I called the salesperson who no longer works for them. She said she sold me a unit with a fireplace. Ther is no description of the 1-BR standard on any material that I was given. No description of anything about the unit and I feel I have been taken advantage of and ripped off. This was to be a good thing for us to use in the fall, off season when you could and would use a fireplace.

I have exhausted my ability to talk to anyone who will help me within the company. I feel that they are just selling and then changing the rules when they sell it without the buyer's knowledge. I am tired and disgusted and need help with this problem. Thank you and if you can help me, I would appreciate it.

Stress to me by making call after call and telling Owner Relations what has happened to me. My having to go down on Thanksgiving for our first ever week with my family, renting other rooms for them and them saying they may give me a fireplace if one is available. The stress and mental anguish from call after call when I was promised a fireplace. Until recently their website had no units withoug fireplaces, they changed it just recently. I am disabled and my cervical spine is painful all the time, the phone calls and the stress of thinking of taking any legal action makes it worse. They are just pacifying me and then lying about all of it, the operators haven't any authority to do anything so you tell the story over and over and are put on hold which causes me physical pain. I am tired of it and need help in dealing with them.

My husband and I booked a vacation package for 1 night and 1 ticket for universal studios for 40 dollars, we just had to listen a talk of 90 minutes (that finally last like 2 hours and a half). We spent our night and our universal studios ticket, so next day receive the talk, we were late for the talk for 30 minutes, and they forced us to receive another talk but the next day, We thought, what were going to do until the next day? who is going to pay for the expenses until the next day? Who else? Us!

Well, the next day, we were on time for the meeting, Our salesperson was Gerardo from puerto rico,i do not remember his last name, At first, He was nice with us, and the first thing that He told us is that it doesnt matter if we buy or not, (THAT WAS A LIE) because He offered us that time share and bla bla bla,each time we refused to buy, he down and down the price of that time share, finally my husband told the salesperson a definitely No, and that salesperon gerardo from puerto rico called my husband a LIAR because my husband supposed said He was going to buy,

after that, that gerardo from puerto rico was very rude with us. In the time that you are a prospective buyer,you are being treated very well,they invite you hot dogs,chips,sodas, BUT WHEN YOU SAY NO AND DO NOT BUY ANY OF THAT TIME SHARE YOU ARE [MIS]TREATED, AND THAT IS NOT FAIR. They seem like very trained people just to convince you to buy their time share.

JUST WE FELT BAD FOR A WHILE

My husband and I wanted to visit Busch Gardens in Williamsburg and went online to research discount tickets. This company offered a 2 night motel stay and park tickets for $100 if we agreed to listen to a 1 hour sales pitch, so we agreed. Of course we were prepared for a sales pitch, but not the high pressure rude treatment. This was the biggest scam I ever heard of. They kept trying to convince us to buy a $30,000 timeshare. We kept saying no, we don't have money (which is why we wanted discount tickets anyway, duh!) and they kept reducing the price to give us a deal because they could see we were such a great couple. HA!

After TWO hours it got down to $800. How do you go from $30,000 to $800? What a scam! I told the salesperson we just wanted our tickets so we could leave, and they kept bringing managers over to try and pressure us. We threatened to call consumer affairs so they finally gave us the tickets and let us go....VERY rudely. Our advice? Just buy your own tickets and stay away from these rip-off artists. I feel bad for anyone who got scammed by them.

Wasted two hours of our trip but it was worth the lesson learned.

THEY called me sold me a packaged trip for $40 dollars told me ocean views room for 5 to sleep with a kitchen and they told me any time of the year. i called back to book my trip they told me i could only come in the winter.... i called back they fixed it that i could go to the beach in the summer i for got to ask about the room. when i called to check on the room they told me i had a street view an small room with two beds.

i told them to cancle me. they would not they called my house 100 times trying to get me to come.. an told me they will charge my credit card $100 some thing a night an some other booking fee if i dont go...... they were nasty with me on the phone...

Contacts also are Manny Rucker or Neil Bartz at reservations. We have been owners at Westgate Towers since 1998- we have upgraded twice to better weeks. This last upgrade we were told we would not be locked into any weeks and we could even split up our stays 1/2 time in Kissimmee and 1/2 time in Miami and never be told we couldnt come and pay fees to do it so yes we signed the dotted line.

So first time we want to use our new condo we are told no problem come on down March 22 through March 29, 2008. My husband notices a $250 charge on our VISA. We asked why? reason: something about the leap year put us in a highly demanded week? well we said our new membership card states ALL WEEKS and we were told with this new upgraded membership (in which our other condo had been paid off so we went bacically into another mortgage with this new one paying monthly from our Michigan home not to mention the yearly maint fees keep going up every year!) we would have no exchange fees.

So girl Yolanda says to my husband no problem they waive these all the time we just need an email from Neil Bartz - we assume he did the email. We were than told on 4-8-08 That a Manny Rucker who is the head of reservations denied the email and he is the final decision maker. I asked to have Mr. Manny Rucker call us back as to his reasoning and to date have not received a returned call! It is now July 23, 2008!

THis time share is such a con to people- they get your money and than they have no problem going back and what they said and than just keeping charging you more money. I and go online and rent someones time share when I need to go on vacation! now I am spending $200 a month for 3 years for this upgrade and $1,000 or more every year for maint fee and than these exchange fees come out of the wood work.

All we get is a sorry we cant go over this Manny Rukers head who doesnt even have the professionalism of calling us back to inform us why he made this decision while Mr. Siegel owner of westgate and also unreachable gets richer and richer -he even asks for charity donations from us members and than he takes all the credit and he gets the tax credit under his name nice gig he has! Check out their mission statement they are able to exceed all expectations is one of the statements well my expectation is to get our $250 refunded to us and an apology from Westgate Towers Resorts!

Economic damage is we dont feel we should of been charged a $250 exchange fee and if they waive fees all time why cant ours be waived? Why shouldwe be penalized due to a leap year? I feel we were discriminated against. Also we spent alot of time in our room on the phone with reservattions and it caused tension with me and my husband as I wanted to enjoy our vacation and he kept trying to get this $250 while we were there well now we have been home 4 months and we still are trying to get our $250 back!

Leave out details on the contract they pressure you to sign. We under went a (so call presentation for 90 minutes) that lasted at least 3 hours... To finally say NO to two salemen that tried to sell us a timeshare in the Mountains. We really got nothing for our time. But then they sent a closer in to ask us about their Try me deal.

We thought it sound OK, but to find out when I got back home That the Full $900 had to be paid up front before you could go to the resort. you only have 27 months to go to the resort and the contract to pay for this resort is at 26 months. It is a 24 month payment plan but it does not start payment till 2 months from now. When I call on this, and told them I wanted no part of their Try Me, they told me it was not refundable. NO cancellations allowed. So they can take your money and not give you a thing in return... Unless you prepay the contract.

I am not happy with their No cancellation policy on this, because they do not give you time to read the fine print and do any investigation on the company. It is a SCAM

I had a timeshare presentation last April 28, 2008. And after 4 hours of pressured sales talk, I finally decided to buy a timeshare. But I wasn't happy with I found out when we we're trying to use their amenities. They were charging us certain amount of money to use their boat bikes and etc. After three days, I went there personally to hand my cancellation letter. I asked the receptionist on who and where can I give the letter. Instead of givingme information, she let me speak with my closing officer thru the phone.

My closing officer told me NOT no hand my cancellation letter to anybody in the building because she'll be helping me out when she comes in the next day. I thought all the while that she'll help me, but I was wrong. She didn't accepted my cancellation letter insted she send another representative to give us a downgraded offer. We still refused the offer but then again she send another person, their manager, who again insisted me to buy a Corporate Account, in which he said a much, much lower price.

So with all these nice deals he gave me, which is 2bedrooms, float, every other year, lockout, in Westgate Blue tree Resort for $7,700, I decided to take the offer believing them that it was a better deal. We have agreed before that I'm cancelling my other purchase in replacement of the 2nd offer. They told me they'll mail my contract as soon as possible. But things got more complicated. I have been calling my closing officer to ask for the contract but she said they got a better deal (AGAIN) fo the same price. She said 2bedroom, float, lockout, every other year but it will be in the Westgate Town center. I was happy with the ofer so I told them to send me a copy of the contract.

Two weeks after, I haven'y receive any contract. Called her again, but then she said they can't make the contract because the price is too low for the deal. So they want to increase the price for $9,800. I was so disappointed with the situation so I told the that I'm not buying anything from them anymore. And that I hope that the cancellation I made after 3 days of purchase will be granted. But then again, they said I can't cancell it anymore because I passed the 10 day period. I told them that it was because of them why my cancellation got delayed.

I belive that what happened to me was a misleading sale and information. And this a way of delaying tactics. Until now, the sale is still pending. All those good deals they've promised is only to good to be true.

I wrote a letter to Management after not hearing back from Corporate as promissed. "Dear Mr. Normington, I stayed at your facility (Westgate Town Center) and felt I needed to make you aware of my experience. I am a displeased guest who has been consistently passed around, offered awful service and disregarded by management.

"On April 5th, I stayed a night at Westgate Town Center. I and several guests arrived to the room, which was beautiful, at around 6pm. (1) Almost immediately, we discovered that the toilet in the master bedroom didn't work. We called maintenance and they responded immediately and fixed the problem. That was great. (2) We left for a moment to go to the store, upon our return, we noticed the electricity shut down (which understandably can happen) due to electrical storm. I called the front desk to inform them of the problem and was told it was a resort wide problem. I then asked I was in the middle of asking the young lady a question and was abruptly hung up on. (In a 5 star facility, I'd expect a call back unless she meant to be rude.)

("3) Due to the fact that we had no electricity, we couldn't cook our dinner, so we sat on the patio, as this was the only place in the suite with a glimmer of light. As we are sitting on the patio, water began spraying up onto the floor from a sprinkler system or broken pipe (I don't know which) down below making it impossible to stay out there. We called maintenance; shortly thereafter the water stopped hitting the patio.

(4) "2 hours later, the electricity returned (with no apologies from management for the inconvenience regardless of fault) and we began to cook our dinner. On the stove, one of the burners was broken. We called maintenance again. They never came. (5) At around midnight, we heard a loud scream from one of my guests only to discover a large roach decided to join her in the shower. (We killed it and disposed of it)

(6) I went into my master bedroom for the night, only to discover I didn't know how to activate the tub. (no signage or instructions) (just a piece of advice.. please put a sign)

"(7) One of my guests from the other half of the suite came to my door and indicated that their bathroom didn't work. I advised them we would call maintenance the next morning and they could use my bathroom. (8) After a series of annoyances and inconveniences, the next morning, I called the front desk (as advised by two hotel front desk employees upon check in) and requested late check out. I was placed on hold and transferred. I again asked about late check out. I was then told (hold on) and transferred. once again I asked about late check out.. I was told "one sec" and transferred. I again asked about late check out. I was placed on hold for 5 minutes and transferred again. Eventually I found someone who knew the policy of requesting a late check out. (Your employees need to be re-educated and should ask if it is okay to place you on hold and transfer or place me on hold and find out who knows the answer to my questions before transferring. And introduce the person I am being transferred to)

"(9) After getting the "okay" from a very nice lady at the front desk, we continued making breakfast. As one of my guests reached for the knob to turn on the stove burner, it sparked, made a burn circle around the knob, made a loud pop and shut off the whole stove. (Our breakfast was sitting on the stove half cooked) We called maintenance (who never showed up from last nights call). About half an hour later, the maintenance person showed up carrying the burner we needed to have replaced last night. (So we know they got the first call). When the maintenance man tried to fix the stove it popped again.

"We were not going anywhere near that stove and therefore were not able to utilize the main reason people stay at resort locations--cooking your own food in a fully functional kitchen. The maintenance guy, in-turn, called another maintenance person and the other person showed up 20 minutes later. He then fixed the stove. I asked him if he could fix the other broken toilet, and he indicated he couldn't, but would call someone for us.

"(10) At this point, I felt we needed to speak to management about the continual problems we experienced in ONE night at your resort. I called the front desk and asked for a supervisor. The young man asked about the problems and I told him my story. He then said he would transfer me to a supervisor. He transferred the call to a phone line that rang continually and was never answered by a human or by voicemail. I hung up after 20 rings and called back. I advised the young lady that I am getting very aggravated and don't want to be blankly transferred again. She understood and placed me on hold to find a supervisor.

The call was answered by a supervisor and I again explained the story. She listened and understood and stated the people in charge of customer compensation were tied up with another guest and she would send a manager up to our room, or one would call us about the bad service. 45 minutes later, a manager came to our door and we again explained all the problems we were having (while starving) as he listened. The manager then proceeded to tell us that he is a manager of maintenance and he couldn't help us. (Why did I go thru all of this if he couldn't help us?)

The Maintenance manager stated he would call a customer relations manager who could help us. He placed a call from our living room phone and eventually asked me to take the call in the bedroom. I walked into the bedroom and once again explained the story to the manager on the phone. He then told me that he wasn't a manager; he was the security guard at the front gate. (By this time I'm extremely angry.)

The Security guard said he would call a manager and have them come talk to us. "Clint", very nicely hung up, called a manager and called us back to let us know a customer relations manager would be up shortly. In the living room, the maintenance manager (I was told) stayed on the phone and was laughing during our conversation which is very rude. (11) We waited an hour and no one came. It was now 12:15pm and my guests had to leave hungry and late for their babysitters. We called the front desk again to ask about the manager and a very wise person at the front desk said you'll receive better service if you come down to the front desk.

"(12) Immediately, we went down to the front desk and asked to speak to a manager. Ms. Rodriguez, from the management team, sat us down and listened to our woes. Her response was to offer us pizza hut coupons. I was incredibly insulted. First of all...half my guests already left hungry. we spent hours waiting in the room and on the phone and still received no satisfaction. the facility amenities were not useful for the full duration of our stay and customer service was sorely lacking--and she offers us pizza? Ms. Rodriguez stated that no one could offer us anything more. I asked for her manager and waited another hour.

"(13) Johnny Meola and Brian Grabowski arrived with Ms. Rodriguez. Once again we told our story, and whilst we were explaining what happened to us over our stay, Brian Grabowski conducted himself unprofessionally. He proceeded to interrupt me while telling the story and make excuses for each problem. His body language and his tone indicated he decided he was talking to the homeboys back in the ghetto and he was down. He made no attempt to observe our perspective and was not concerned about one of their guests not receiving what was promised by your hotel. He made it seem as if we were street thugs, trying to get something free and didn't deserve to be compensated for our bad experience. We felt Johnny Meola should have asked him to leave.

"(14) Johnny Meola was very nice until he asked if I was an investor. When he found out that I wasn't an investor and I was only owner of a trial package (4 weeks), he seemed to lose interest. My money spent here is just as important as any owner--or is that the way you treat people who are deciding whether or not to invest in your properties?

"(15) We left the hotel after Johnny Meola assured us a full investigation would be put forth which included - listening in to recorded calls to locate the person who hung up on me - checking the history of the suite for maintenance issues - checking the phone records to see how often I was transferred - and contacting the Corporate Headquarters because the lack of customer service is a corporate issue. Mr. Meola indicated someone would call or email me...12 days later, I'm still waiting.

"(16) A couple of days later, I realized I'd forgotten my brand new denim jacket in the closet. I immediately called the lost and found and they didn't have a record of it. I spoke with Elonka who stated she would speak to the person who cleaned the room and see if they found it because they didn't log it in and she would then call me back tomorrow because that person left for the day. I never received my call back.

"Mr. Normington, I have to say that this was one of the worst experiences I've had at a resort. My family and I were strongly considering Westgate as a facility to invest in, however in light of your company's lack of caring, we may have to reconsider. As a business owner, I know the importance of customer service. I hope YOU will take the time to consider the importance of every guest and respond to my email promptly as I still wish to be compensated for my ruined birthday celebration and my guests' dreadful experience. Thank you for your time and attention to this matter. "

I did not receive the usage of the facility that I paid for, horrible customer service, simple aggrivation on my vacation, my birthday party was ruined, my brand new jacket lost, food not eaten and wasted and extra babysitting fees paid because we were late getting home while waiting for management to act.

We had bought a timeshare last summer and have 1 week every other year but were told we could get bonus time at any time. Our week is springor fall. I called to make a reservation for their Vegas resort because we could use any of their resorts, and bonus time was $50.00 or $129.00 depending on the room. It turns out they want me to pay a $500.00 upgrade plus the cost of the room ($77.00). We were not told any of this when we purchased said property. I have talked to someone there and told them how I felt about not being told by the salespeople of the hidden charges

I pay $82.00 a month for 4 years that I get one week every other year. I bought the property because we were told we could use the resorts, but you can get hotels cheaper then what they charge. I am disabled at this time awaiting surgery for my neck, so my income is limited. I feel we were misled by their sales tactics.

This company calls my cell phone several times a day but leaves no message. Sometimes they call several times in a row. It is very obnoxious and I would really like it to stop. I have no use for their services and yet they continue to call.

The phone rings at all hours of the day very early in the morning until almost 9pm at night. All day long while I am at work, I have had to turn my phone off on several occasions because this company calls so many times.

My wife and I purchased a 'time share' at the Westgate Resort in Park City in June of 2005 -- we were told (on our contract and verbally) that we would have a certain week every even year. When we tried to book our week in 2006 we were told they had no room -- nor did they have room at any other time that we could use. We were told we could easily exchange our week -- we have not been able to find an exchange to accommodate any of a dozen or more trips we've tried to plan as a family.

We were told we could save our week and use it in 2007 -- when we tried to book a reservation in 2007 we were told we had missed our week and would have to wait until 2008. We were told that the company could 'resell' our week if we decided we didn't want it... we are now being told that is not true.

We have paid nearly $15 and still counting (annual fees, mortgage interest).

The closing officer of Westgate Resort (who sells timeshare) told us told us that once we signed the contract on that day, we can not back up with our time share. After three days I've learned that we can still back up. So I personally brought back the package in his office. I wrote a letter stating our dislike of the timeshare and that we have no money for this yet. He took all the package and just left without assuring us that we will get the money. Only this Feb 25, we learned that they didn't close our account.

We went on vacation and went to a vacation tour. We were pretty interested in their selling of timeshares. After hours of badgering us, we agreed on a monthly payment, and were told that we got the cheapest deal. We were told we could refinance the high apr thru the bank after we got home from vacation. Since the day we signed the papers, we have attempted to call them and cancel the agreement, as we learned that the same exact timeshare was selling for under 3,000.

We were sold one for 13,000 with a 17 percent interest rate. We tried for hours, days, weeks to get thru to someone. We sent letters. We got no where, but in the meantime we kept up with the monthly payments, maintenance fees, taxes. We have spent over 5,000 already and have not even used the timeshare - we attempted to this year, but again could not get thru to reserve it. It literally took weeks with hours at a time to get thru, only to be told we had to pay an additional 150.00 to use another resort, which we paid and then had to cancel because it would have cost us over 2500.00 for transportation.

We called again for weeks to cancel, only to be told we could not get a refund, or use the week. We were told as a courtesy that we could pay another 150.00 to use it next year. This is totally a scam, they saw us coming and took advantage of us and our vacation. We were told we could deed the timeshare back to them, and just walk away - something that the management states it is not true. We don't know where to go with this. At this point, we are thinking about letting it go into foreclosure and ruining our credit. Can anyone help us with this mess?

continued financial strain, with nothing to show for it. We were told we could cancel within 3 weeks, but conveniently no one would help us.

The consequences of this problem is that I don't agree with their policy. They never told me that I had to call three months prior to make reservations. Most times that I have vacation I don't even get three months in advance. Now I want to cancel the purchase of this time share.

I booked a vacation with them over the phone. They gave me a 1 800 number 1800 551 1886. i received a confirmation number and passpot number. I cannot reach them because the phone is busy all the time. This is at any time of the day or night. This was done of Jan 28 2005. The hotel was with Westgate Flamingo Bay Hotel. They charged me $222. I have tried to contact them but their website is too long. There is no place on the site to make contact.

This is a timeshare in Florida. My complaint is I had authorized Westgate-CFI Resorts to make direct debit payments out ofmy checking account every 25th of each month and this was done for approximately over a year without problems until, October 3rd, they took out of my account the $276.67 three weeks to soon (I think this was a computer error) but because of the earlier payment it threw my payment schedule off for other bills going through at that time. Therefore I had four checks which were charged $30 each insufficient funds, a total of $120.

On several occasions I have submitted copies of my bankstatement citing these charges and the original insufficient notices which were sent to me by the bank. This has went on sending the statements to Westgate and them denying receipt of the statements, even though I have voicemail statements at my home of the Westgate representative stating that they received the information requested, but to no avail I have heard any answer from Mr. Mason or anyone in his department of the status of this request.

I am filing this complain against westgate because they are denying my cancellation. On July 4,2002 we are intimidated of buying a time share but we came to our senses the following day July 5,2002 and cancelled the sale.We spoke to the sales person Adam Tas along with his supervisor, of course they still trying to convince us by lowering the price, negotiating interest rates and monthly payments. But we said we are not interested anymore.So, everything is done they take the packages, binders & etc.

When we came back to New York I contacted their 800 number on July 11, 2002 to make sure thay they have refunded my credit card $579.00 i spoke to a man named Manuel Luke at ext.10549 he said that it is noted in the account that i have returned all the materials but he did'nt receive my written cancellation, i told him that i have done all of this in Orlando. So then he asked me if i could send him another one CERTIFIED and i said no problem. But on July 29,2002 Manuel contacted me at home to notify me that they have receive my written cancellation LATE. I told him that first of all its not my fault that they lost or misplace my first cancellation letter second, its a favor that i have sent them another one to be put in my file and third i just cannot afford it right now. He then threat me that we will be reported to CREDIT BUREAU. I don't think its fair, just because they wanted to save the the SALE they wiil ruin me. PLEASE i need HELP, all i want is this to be CANCELLED.

We are out 200.00 and we feel they promised us help to sell our timeshare just to get a sale. They lied to us and we feel cheated.