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Amabelle of Newport News VA (06/05/08)
I had a timeshare presentation last April 28, 2008. And after 4 hours of pressured sales talk, I finally decided to buy a timeshare. But I wasn't happy with I found out when we we're trying to use their amenities. They were charging us certain amount of money to use their boat bikes and etc. After three days, I went there personally to hand my cancellation letter. I asked the receptionist on who and where can I give the letter. Instead of givingme information, she let me speak with my closing officer thru the phone.
My closing officer told me NOT no hand my cancellation letter to anybody in the building because she'll be helping me out when she comes in the next day. I thought all the while that she'll help me, but I was wrong. She didn't accepted my cancellation letter insted she send another representative to give us a downgraded offer. We still refused the offer but then again she send another person, their manager, who again insisted me to buy a Corporate Account, in which he said a much, much lower price.
So with all these nice deals he gave me, which is 2bedrooms, float, every other year, lockout, in Westgate Blue tree Resort for $7,700, I decided to take the offer believing them that it was a better deal. We have agreed before that I'm cancelling my other purchase in replacement of the 2nd offer. They told me they'll mail my contract as soon as possible. But things got more complicated. I have been calling my closing officer to ask for the contract but she said they got a better deal (AGAIN) fo the same price. She said 2bedroom, float, lockout, every other year but it will be in the Westgate Town center. I was happy with the ofer so I told them to send me a copy of the contract.
Two weeks after, I haven'y receive any contract. Called her again, but then she said they can't make the contract because the price is too low for the deal. So they want to increase the price for $9,800. I was so disappointed with the situation so I told the that I'm not buying anything from them anymore. And that I hope that the cancellation I made after 3 days of purchase will be granted. But then again, they said I can't cancell it anymore because I passed the 10 day period. I told them that it was because of them why my cancellation got delayed.
I belive that what happened to me was a misleading sale and information. And this a way of delaying tactics. Until now, the sale is still pending. All those good deals they've promised is only to good to be true.
John of Ogden UT (02/22/08)
We had bought a timeshare last summer and have 1 week every other year but were told we could get bonus time at any time. Our week is springor fall. I called to make a reservation for their Vegas resort because we could use any of their resorts, and bonus time was $50.00 or $129.00 depending on the room. It turns out they want me to pay a $500.00 upgrade plus the cost of the room ($77.00). We were not told any of this when we purchased said property. I have talked to someone there and told them how I felt about not being told by the salespeople of the hidden charges
I pay $82.00 a month for 4 years that I get one week every other year. I bought the property because we were told we could use the resorts, but you can get hotels cheaper then what they charge. I am disabled at this time awaiting surgery for my neck, so my income is limited. I feel we were misled by their sales tactics.
Courtney of South Elgin IL (01/29/08)
This company calls my cell phone several times a day but leaves no message. Sometimes they call several times in a row. It is very obnoxious and I would really like it to stop. I have no use for their services and yet they continue to call.
The phone rings at all hours of the day very early in the morning until almost 9pm at night. All day long while I am at work, I have had to turn my phone off on several occasions because this company calls so many times.
Brett of Bountiful UT (08/31/07)
My wife and I purchased a 'time share' at the Westgate Resort in Park City in June of 2005 -- we were told (on our contract and verbally) that we would have a certain week every even year. When we tried to book our week in 2006 we were told they had no room -- nor did they have room at any other time that we could use. We were told we could easily exchange our week -- we have not been able to find an exchange to accommodate any of a dozen or more trips we've tried to plan as a family. We were told we could save our week and use it in 2007 -- when we tried to book a reservation in 2007 we were told we had missed our week and would have to wait until 2008. We were told that the company could 'resell' our week if we decided we didn't want it... we are now being told that is not true.
We have spent nearly $15K on this time share and have nothing to show for it! We want our money back!
We have paid nearly $15 and still counting (annual fees, mortgage interest).
Arnulfo of Lodi NJ (02/27/07)
The closing officer of Westgate Resort (who sells timeshare) told us told us that once we signed the contract on that day, we can not back up with our time share. After three days I've learned that we can still back up. So I personally brought back the package in his office. I wrote a letter stating our dislike of the timeshare and that we have no money for this yet. He took all the package and just left without assuring us that we will get the money. Only this Feb 25, we learned that they didn't close our account.
Richard of Naugatuck CT (04/29/06)
We went on vacation and went to a vacation tour. We were pretty interested in their selling of timeshares. After hours of badgering us, we agreed on a monthly payment, and were told that we got the cheapest deal. We were told we could refinance the high apr thru the bank after we got home from vacation. Since the day we signed the papers, we have attempted to call them and cancel the agreement, as we learned that the same exact timeshare was selling for under 3,000. We were sold one for 13,000 with a 17 percent interest rate. We tried for hours, days, weeks to get thru to someone. We sent letters. We got no where, but in the meantime we kept up with the monthly payments, maintenance fees, taxes. We have spent over 5,000 already and have not even used the timeshare - we attempted to this year, but again could not get thru to reserve it. It literally took weeks with hours at a time to get thru, only to be told we had to pay an additional 150.00 to use another resort, which we paid and then had to cancel because it would have cost us over 2500.00 for transportation. We called again for weeks to cancel, only to be told we could not get a refund, or use the week. We were told as a courtesy that we could pay another 150.00 to use it next year. This is totally a scam, they saw us coming and took advantage of us and our vacation. We were told we could deed the timeshare back to them, and just walk away - something that the management states it is not true. We don't know where to go with this. At this point, we are thinking about letting it go into foreclosure and ruining our credit. Can anyone help us with this mess?
continued financial strain, with nothing to show for it. We were told we could cancel within 3 weeks, but conveniently no one would help us.
Jorge of Houston TX (02/22/06)
I brought this time share from Westgate Resorts. I brought this time share thinking that it will be available when ever I needed it. Now I come to realize that I will haveto call 3 monthe or more in advance to reservation.
The consequences of this problem is that I don't agree with their policy. They never told me that I had to call three months prior to make reservations. Most times that I have vacation I don't even get three months in advance. Now I want to cancel the purchase of this time share.
Anne of Yonkers NY (03/21/05)
I booked a vacation with them over the phone. They gave me a 1 800 number 1800 551 1886. i received a confirmation number and passpot number. I cannot reach them because the phone is busy all the time. This is at any time of the day or night. This was done of Jan 28 2005. The hotel was with Westgate Flamingo Bay Hotel. They charged me $222. I have tried to contact them but their website is too long. There is no place on the site to make contact.
Althea of Belleville NJ (02/03/03)
This is a timeshare in Florida. My complaint is I had authorized Westgate-CFI Resorts to make direct debit payments out ofmy checking account every 25th of each month and this was done for approximately over a year without problems until, October 3rd, they took out of my account the $276.67 three weeks to soon (I think this was a computer error) but because of the earlier payment it threw my payment schedule off for other bills going through at that time. Therefore I had four checks which were charged $30 each insufficient funds, a total of $120. On several occasions I have submitted copies of my bankstatement citing these charges and the original insufficient notices which were sent to me by the bank. This has went on sending the statements to Westgate and them denying receipt of the statements, even though I have voicemail statements at my home of the Westgate representative stating that they received the information requested, but to no avail I have heard any answer from Mr. Mason or anyone in his department of the status of this request.
Cecille of Elmhurst NY (08/03/02)
I am filing this complain against westgate because they are denying my cancellation. On July 4,2002 we are intimidated of buying a time share but we came to our senses the following day July 5,2002 and cancelled the sale.We spoke to the sales person Adam Tas along with his supervisor, of course they still trying to convince us by lowering the price, negotiating interest rates and monthly payments. But we said we are not interested anymore.So, everything is done they take the packages, binders & etc. When we came back to New York I contacted their 800 number on July 11, 2002 to make sure thay they have refunded my credit card $579.00 i spoke to a man named Manuel Luke at ext.10549 he said that it is noted in the account that i have returned all the materials but he did'nt receive my written cancellation, i told him that i have done all of this in Orlando. So then he asked me if i could send him another one CERTIFIED and i said no problem. But on July 29,2002 Manuel contacted me at home to notify me that they have receive my written cancellation LATE. I told him that first of all its not my fault that they lost or misplace my first cancellation letter second, its a favor that i have sent them another one to be put in my file and third i just cannot afford it right now. He then threat me that we will be reported to CREDIT BUREAU. I don't think its fair, just because they wanted to save the the SALE they wiil ruin me. PLEASE i need HELP, all i want is this to be CANCELLED.
Kevin of Hobe Sound FL (07/05/00)
My wife and I vistited Westgate Resort in Gatlinburg and we were interested in purchasing a timeshare week with them. When we spoke to the agent above (sorry dont know name just agent#), we told him we were interested in a week only if they could help us sell our present week in St Thomas. They said they would help us and send us paperwork via Century 21 up there. They said they would get us a good deal with Century 21. So, we agreed and purchased a Vacation Occupancy & Price Lock in Agreement for the sum of 595.00. We put 200.00 down and waited for the bill for the rest and the paperwork to sell our timeshare. We received the bill and nothing else. I tried contacting them, no one wants to talk to us and will not return our calls.
We are out 200.00 and we feel they promised us help to sell our timeshare just to get a sale. They lied to us and we feel cheated.
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