We were enjoying ourselves, until we noticed the large group Disney booked, third world country teens, whose chaperones could not control, and Disney did not try to control having loose sex in the pools, and behind buildings. They were out in the open wearing g-strings. Families complained, but nothing was ever done. A rep from Disney called to tell me, she was not doing anything about it. I asked for my refund of $6,000.00, or a free stay of 4/5 days. I asked for a refund worth $6,000.00, including airfare, or a free stay. We feel quite upset, as Disney staff should have better morals on a family vacation resort, but it is apparent that you don't care, so perhaps we will seek alternative resolve, after contacting the CEO in 2010, and nothing was done with our complaint.
Consumer Complaints & Reviews
We just stayed at the Port Orleans French Quarter Resort in Walt Disney World in Orlando, Florida for a week. On the last full day we were there, a Saturday, we got back to our room at around 11:30 pm. We found 4 of our prescription medications missing from our room, stolen if you will. From the moment we called the front desk asking for a manager and security officer to come to our room, they dragged their feet. I had to call down to the front desk twice before they got to our room. We not only filed a police report but also a hotel claim, which we were told we had to do to get any info on how the case was being handled. We did not expect compensation for the prescriptions I had to get refilled.
At any rate, to add insult to injury, I just received a letter in the mail from the resort's guest claims department. It stated that they found no negligence on the part of Walt Disney World or the resort for the loss of our prescription medicines. To me, this says that the dishonest maid service person who came into our room, rummaged through our things all week, and finally took our prescriptions on our last full day there is being allowed to continue working there. I'm warning all of you. If you stay at a WDW resort, lock all your valuables and prescriptions up in the room safe. They will not take blame or any action for anything that is found missing. This has really distressed me. I will never stay at the Port Orleans Resort ever again!
We planned our daughter's sweet sixteen birthday with AAA to go to Disney in March 7, 2011. This was the worst experience we have ever had on any vacation. Wilderness Lodge and Disney absolutely ruined a very special day for our daughter. We had planned a special birthday dinner in Magic Kingdom at Tony's Italian Restaurant. We were not allowed in for our dinner reservation. Two days were left on our package. We had to pay extra for the travel back to the airport that was supposed to be in our package, which we did not even use.
I had one of the associates at Disney push me because I was standing on the line taking pictures of the castle at night. She could have asked me to move forward, not push me. We filed a complaint but no one ever responded. We knew that this was not going to be a good stay when we found out that our package was sent to the address right from the start by AAA. This was the worst vacation we have ever had and for such an important day for my daughter. There are just too many things that went wrong to mention.
