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Jennifer of Los Angeles CA (07/13/08)
I was flying back from JFK to LAX on Virgin America. Due to inclement weather I sat on the runway for 6 hours straight. The flight crew served water but ran out of food very quickly. With all passengers getting restless they deplaned by dumping us on the runway and having buses take us back to the terminal. We sat for another 1.5 hours at the terminal- and then they promised us a quick departure because the weather had lifted. We were sent on buses back to the plane. We then sat for another 2 hours! Then the pilot made the mistake of announcing that he had timed out on his shift and there was not a back up pilot to take off so they were cancelling the flight all together and we would all be re-assigned for the next day.
By this time it was about 2am. Passengers were screaming and chanting and it was a very volatile situation. We were not given any hotel accommedations but were only told to just sit and wait. Our new flight wasn't until 9am the next morning. Food vouchers for $12 were given to a few people who asked but a mass announcement was not made. I spent $30 on nasty airport snacks and slept in a corner clutching my luggage with the other people flying Virgin America.
The communication was terrible between the employees. The passengers were almost rioting and no crowd control was really implemented. We were treated like cattle and not even offered any compensation for the horrendous environment or the combined almost 8 hours sitting on the runway. I felt abused and emotionally exhausted. I covered up with a plastic bag while sleeping in the corner of the terminal like a homeless woman. Unacceptable.
I spent money on food, had to miss an entire day of work due to the delayed flight- which averages out to about $125. I was stressed, tired, extremely angry and will NEVER fly Virgin America another day in my life.
Vladimir of Rockville MD (10/29/07)
Don't trust any arousing ad about Virgin America and don't trust their promises!
We supposed to leave at 9:25pm from SFO to IAD on Oct. 28, 2007 but the Virgin America flight delayed over 2 hours. Even Virgin America staff members were chatting and walking around despite of lateness. They did not move forward and operate quickly.
They were chatting and rumoring about their passengers. They performed too slowly and boarding was too slow. Boarding took longer than one hour. Virgin America staff members are long tongue chatters than Southwest flight crew and staff members.
I feel that my trip time is abused by Virgin America chronic lateness and sloppy service.
We were expected to arrive at 5:30am next morning in IAD because we supposed to open a business meeting at 8am in DC area but the flight delayed and we arrived at 8am!!!
Many passengers are angry and mad. The flight crew was rude and with their negative attitude. I am a business traveler and have experience with many red eye flights. Most airlines turn off lights during night time in order to allow passengers to sleep and rest well but airlines usually do turn on only a few of lights in cabin.
Virgin America refused to turn off lights during night(bed time) and lights were on all night and morning. Honestly, we were surprised about that.
Their flight crew was rude. I asked a flight attendant to turn off some lights for our bed time but he refused and told us to close eyes and shut up our mouths.
Juliette of San Francisco CA (10/16/07)
God help you if you have to cancel your SFO-LAX flight. These people will charge you a $40 fee for cancelling a $39 flight. Beware. I just gave them $160 for nothing. Nothing. No credit issued like Southwest Airlines. Good lord.
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