This is a big rip-off. I also sent my $75.00 and $99.00 and they also wanted $1,509.80. This is not a free trip; it said "free" but you people said it was not. You should be reported to the Better Business Bureau and I maybe the one to do it. I have all my papers that say it was free.
Consumer Complaints & Reviews
We attended a 90-minute presentation at the Airport Marriott in Cleveland April 25,2011. We travel a lot and were very interested in the idea of a travel club. After listening to the presentation, we found that it was not for us. They sent several representatives over to try convince us to spend the money to join. They even dropped the price significantly. We were not going to bite. We received our vouchers for our free airline tickets and cruise. I filled out the requests and sent them in along with the refundable deposits, two bank checks one for $75 and one for $99.
Our first choice for cruise was not available. We waited until Oct. 5 2011 to find out there were two possible cruises available for November 5, 2011. I received this notification via e-mail. I responded immediately that due to a scheduling conflict with our jobs that we would not be able to take advantage of the Free Cruise. Oh, by the way, after they deducted my $99 deposit, one of the choices would cost me $680.44 and the other $987.92. So what is free about that? We have booked cruises on our own for less than that without the hassles. Now all I would like is my deposits returned. I have attempted to contact VIP Travel by mail, e-mail and Phone and have had no success.
Their services are very poor. They never have dates that are needed for customers' convenience. I have put in three cancellations starting in August. I never received back my payment. I called the office directly numerous times. The system is always down. This company is a fraud, and I will never recommend these travel agents to anyone. I will never use these agents at all. Please send me my ** money back! This is a rip-off.
I payed $75.00 to get free air fare and never received any thing. Both Serenity Travel and VIP Travel Reservations Inc. made the promise, that after a 90 minute presentation, I would receive these gifts. I sent the money certified like instructed, and when I called to check my status, I got no answer. I have suffered a lost of $81 and have endured the hurt and embarrassment of being taken advantage of. How can someone set up shop and run a scam like this totally unchecked?
I attended a 90 minute presentation in Melville, NY on 5/2/2009 by VIP Travel Reservations, Inc. After the completion of the presentation, I was supposed to receive 2 adult round-trip tickets from any major international airport and I requested those tickets on 10/27/2009 for a departure from JFK airport in NY on 1/17/2010 to Tampa, FL and returning on 1/24/2010. They refused to do so. They claimed they don't have tickets for that date. I already booked the tickets for the cruise but they refused to offer such airplane tickets. When I checked online, there were hundreds of available tickets across the U.S. on that date (1/17/2010). I paid $458.80 and now I want a refund for this amount. The only reason I went on the cruise was because they offered the 2 free plane tickets. Whenever I attempt to call their number (386-252-2332), I rarely receive an answer from a representative. I have all the necessary forms as proof for my refund.
I am now in debt of $458.80 and I demand a refund from VIP Travel Reservations, Inc.
