Vacation Village Resorts

I have a contract with Williamsburg Plantation that states as long as I make my payments on time, I get two weeks vacation anywhere in the world from their list of countries/cities. I have had timeshare since May 2002 and it has been working out great, there have been no issues up until 2009. I called to use my weeks and was told I did not have any weeks, I was never given a clear answer as to why not. I was current with my payments, I hadn't used my weeks the previous year, and every time I tried calling to fix the problem they would always transfer my call to another associate or say they would call me back.

I immediately stopped payments to my account, refused to pay until I could get a straight answer. 2010 has come and they are continuously calling me in regards to payments from my account. I have no problem paying and setting the account back to current, once I get my vacation weeks from 2009, and 2010 can be promised. I have now taken this up to my lawyer, and hope to get a response from Vacation Village in this way.

Vacation Village is running a scam. They coerced me into giving a credit card deposit. When I called the next day to complain about being given a hotel room instead of a suite, then they revealed that the "deposit" was non-refundable. They will not answer or return my calls. They have not the slightest interest in resolving this conflict. They seem quite happy to have stolen my hard earned money. They have no concern for my satisfaction or their responsibility to honest business practices. Vacation Village & their parent company Berkeley group are scam artists. Avoid them at all costs.

Bobby Lester sold us a timeshare October 2005. When he sold us the time share he said we would receive a memeber ship to RCI that would allow us to use unlimited $99 3 day getaways and $149 1 week getaways without having to touch the weeks we own. He said that we could book these vacation through RCI as little as two days before travel with no black out periods, but for busy seasons we would need to book at least 60 days in advance.

For the last five months we have been passed back and forth between Vacation Village at Parkway customer service dept, Bobby Lester and RCI being told that the vacations do exist confirming the price we where told when we purchased the vaction, but that we would need to wait until we received our "welcome package" before we could book a vacation. Today April 5, 2006 I finally recieved the package. I called to book our first vacation and I was told that the person who sold me the time share lied and that I would need to take my complaint up with them.