USA 3000

We recently returned from Jamaica. We were unfortunately booked in row 29, the last row. As you are aware, the seats do not recline and there is absolutely no room to move. When the seats in row 28 reclined, the little room we did have, quickly disappeared. The flight was 4 hours long, so needless to say, we were cramped, uncomfortable and left stiff and miserable. Plus, we experienced a great deal of turbulence which did not help. The flight crew was excellent, but since the flight was so full, there was nothing that could be done.

We had reservation to Sandos Playacar Beach resort the week of April 15th through April 22nd 2010. Due to an emergency illness of my wife, she was placed on oxygen indefinitely. We knew from past flights (5 years of flying to Mexico with their airline) that their regulation do not allow oxygen in tank form on the plane. So we had to cancel our flight. When I called to cancel, I got the shock of my life. Due to your regulations about oxygen, we are going to lose 500.00 dollars because we had to cancel our vacation due to this medical emergency.

We have been flying too Mexico on flight #186 and returning on flight #187 for 5 years. If this is the way they treat their steady customers, it looks like we will be flying with another airline when my wife gets healthy. We would be very thankful if this matter could be corrected ASAP. It takes us all year to save for this trip.

poor service, period. booked flight i on nov. 22/09 at 6;30 am. after geting up at 3;00 am to get to fort mayer florida, they cancel the flight at 7;am w. 10 diferent explenation which non of them made sence, from flight atendant not shoing up to fog in detroit to all kine non sence. poor poor costumer relation, finali we fleu to detroit at 0;30pm. wery long day and night to bi stuked at the fort mayer airoport w. not ofering one cop of coffe from the usa3000

I write this letter at 2AM in the morning to advise you of what a horrible experience my daughter and I had with your airline earlier this evening. My daughter was a patient at the Cleveland Clinic these past two weeks and had an operation which thankfully was successful. We (me, her Dad) booked a flight home to Naples, Florida on Flight 422 leaving Cleveland at 9:15 PM for arrival in Fort Meyers at 11:59 PM on October 22, 2009 . Upon arrival over two hours prior to the flight, we went to the counter to check-in and there is where our problems began.

I booked the flight the evening before via computer for both of us and requested a wheelchair as my daughter could not walk a distance. I also confirmed the wheelchair via a phone call after booking the person on the phone never mentioned that we needed medical clearance. At the counter, I asked about the wheelchair and the counter person asked why she needed one and I advised him because she had an operation and needed assistance to the gang way. When he heard this he asked what the operation was for and I did answer (which actually was none of his business). He then asked if she had medical clearance to fly, I said the doctor told us she did, He then wanted a medical note saying that she could fly.

Now, here it is 6:45PM and he wants a medical note! No one and I repeat no one, told us we needed such a note. Also no where in your literature does it say that we had to have one for a wheel chair. I asked to speak to his supervisor and he told me that he WAS the supervisor and he would not let ius on the plane without a note. The reason-corporate. In the meantime, the line behind was getting longer and there were two people, I repeat two people in wheelchairs, and he did NOT ask them for a note???????

I called the 877 number and received a supervisor (Ian), who said that it was up to the counter person to make a judgment on such matters and he couldn't supersede him (more corporate nonsense). In the meantime, I called the Cleveland Clinic and actually spoke to the surgeon who then spoke to the counter person. He would not accept a verbal form the physician and when I took the phone back and spoke to the doctor- even he couldn't believe it. He never heard of such a request and was very angry himself. Now this is a physician from the number 4 hospital in the country and your counter person would not accept his word. I actually took the physician from care of patients for the request by this guy to fax a note to the counter. After another stressful 45 minutes, he did fax it to which your counter person told us we could get on the plane.

I believe his name was David A (spelling).

On May 4, 2006, my son and I had a USA 3000 flight booked for Ft. Lauderdale, FL. What began as a business trip ended up being one of the worst airline experiences anyone can ever have. A series of events ranging from lack of assistance at the airport terminal to poor customer service at USA 3000 led to the loss of thousands of dollars on my son's business trip for not making it on time.

The USA 3000 flight for Fort Lauderdale was due to depart at 3:35PM on May 4, 2006. We arrived an hour before the flight departed and to our surprise, USA 3000's check in counter was nowhere to be found. Their policy states that their check in counters close at least 30 minutes before a domestic flight is scheduled to depart. We arrived an hour early and no one was able to tell us why they were closed. When contacting USA 3000 by phone, they told us there was absolutely nothing they can do, and if they had any questions or comments, we can contact a separate USA 3000 phone number that dealt with these situations. The phone number was a voice mail system that states the caller will be contacted within 2 days after leaving a message. To this day, after leaving several messages, we still have not heard from USA 3000.

My son had to meet with clients the minute his flight was due to arrive in Fort Lauderdale. With the USA 3000 check in desk closed and no live sales rep able to assist us, we were forced to pay for one-way tickets from Continental Airlines costing $236 each just so we can arrive on the same evening. Finally arriving at around midnight that same night in Fort Lauderdale, all of my son's appointments and meetings were missed, humiliating him and his company.

Absolutely nothing has been done by this company to compensate us in regards to our experience. From unexpected financial losses to the feeling of embarrassment as a representative of a company, my son was heartbroken at the fact that nothing was done by USA 3000. Something needs to be done about this. Attached are copies of original ticket confirmation for USA 3000 and the purchases made for the back-up Continental Airlines flights. USA 3000 must be responsible for additional costs for the new flights, original flight that was lost, and any court costs in regards to this matter.

Romeo Duran

On September 11, 2005, I received a call from a customer service representative telling me that my flight was canceled. (Flight from Chicago to Orlando, round trip, on Oct 4th - Oct 14th ) I couldnt even get a good reason from anyone on why it was canceled - I was told it was due to the hurricane. As far as I know, the hurricane didnt even hit Florida. And if that is the case how come you have flights from Chicago to Ft. Meyers & St. Petes? Or Cleveland to Orlando? I dont understand.

In any case, finding a flight to fit a family of 4 three weeks prior to vacation was no easy task. I had to pay an extra $300.00 for a flight and our family is split up. Not good when youre traveling with 2 young children!

I was also told that a refund would be issued in 72hrs. Its been over a week and I still havent received it yet. This is a big problem because I paid in cash, had to pay for new tickets (which cost more) and I will be traveling in a week and the refund is needed for our trip! I wonder if anyone has received a refund yet?