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David of Jamesville, NY April 20, 2009
I have never been treated so badly by a company in all of my life. I have also never been so dissatisfied with both a company and it's service so much in all my life. When my family including a 3 year old and a six year old arrived at a gate with four boarding passes, after running through the Philiadelphia airport to make our connection, the agent said they only had 3 seats left. My wife was trying to inquire as to how one of our seats was not available even though we had tickets. This is when a woman whom seemed to be a supervisor came over and began to yell at us and ask us loud and extremely rudely do we want to split our party! over and over becoming more loud each time and yelling over my wife who kept saying what do you mean? Finally she yelled They don't want them! and sent three people who were waiting standby on the plane.
When we asked why we weren't allowed on the plane that we showed up while they were still boarding passengers she said our plane was late coming into philly so they already cleared the seats and we said yes but we showed up while you were still boarding passengers and we have two young children and standby for four people is not going to work very well. Then we asked why we were not getting free flights since they were offering them to people who took a bump because the flight was overbooked and the woman said because your seats were cleared so they don't count.
Again I was appalled by how rude the woman was especially since she could see that my children were right there and visibly shaken up (both were crying quite a bit). We ended up being put on stand by, none of which came through, booked on a flight to Binghamton which is an hour and a half away from our original destination of Syracuse, and not even given so much as a meal voucher for the five extra hours we had to spend in the airport. All I can say is again the service or lack there of is beyond anything I have ever dealt with and totally undeserved. They should be ashamed of themselves and I will complain to everyone I can think of, because ultimately my tickets were stolen from me!
Carol of Ewing, VA April 17, 2009
I bought two round trip tickets for myself and my 6 year grandson for April 2, 2009. My grand son didn't get to go on the first flight but he was returning back with me. When we got ready to return the airport said his ticket was no longer good, that I would have to buy another ticket for him. I had alreay spent around 235. onthe first ticket. The second one I had to purchase was 181. I don't think I should have been made to buy another ticket.
Peter Presland-Byrne of Hanover, NH April 16, 2009
Booked on flight from Charlotte to Boston. Flight was ultimately delayed for 5 hours causing me to miss my connection and having to overnight in Boston. Airline would not cover overnight costs, airline staff were extremely rude to passengers, different staff offered different versions of causes for delays etc.
140 hotel costs, missed appointments at destination.
Janice of Sacramento, CA April 9, 2009
I purchased a ticket from Raleigh/Durham to the Bahamas. Unfortunately, I had to delay the trip and cancelled the original ticket. I was aware that I would have to pay a 150 rebooking fee (absolutely ludicrous for clicking a button or checking a box). When I was ready to rebook the ticket, my new ticket was 126 less than the original ticket. I was informed that not only did I have to pay the additional 150 to rebook the ticket, but I would also have to forfeit the 126 difference between the old ticket and the new ticket.
This is absolute thievery. US Airways is worse than the IRS. Thank goodness that Southwest Airlines has procedures that are truly directed towards the satisfaction of the consumer. Never again will I fly US Airways.
Kevin of Thousand Oaks, CA April 3, 2009
I am a frequent flyer with US Airways, I have been on 4 flights this year alone. I was in a car accident and was not able to make my initial flight. I bought a new Ticket and wanted my return flight to stay the same. They told me that it would cost 150 for the change in flights plus the new cost of the flight. The funny thing is that my ticket only cost 98 So them to change the ticket costs more than actually buying a whole new ticket. They told me I had to call to cancel my flight to continue with my old flight.
They did not notify me, and I contacted them as soon as I could after the accident. They wanted to charge me 1200 to get on the next flight out to Seattle. 1200 that's outrages from phoenix. The manager I talked to Named Alexis Employee Number C2 was not only rude but did not care at all about the situation and was not willing to help me out at all. US airways I will never fly you again. I hope people will read this and realize that your customer service lacks and needs great improvement for Emergency Situations.
Erica of New York, NY March 31, 2009
I am an extremely frequent traveler on US Airways. So was I disappointed to discover that when I went to make a Dividend Miles award reservation, I had to pay a 30 fee for speaking with an agent. Now I understand fees for things in the day of the internet. What I dont understand is that I tried to redeem my miles online and was told I needed to speak with an agent since I wanted to fly an open jaw? flight. I guess the website Is not equipped for this which I found strange since I can book open jaws through the website for paid travel.
Anyway, I am writing to you because a 30 fee for which I had no other option for booking is immoral and a little shady. I am hoping that this fee can either: The fee be clearly identified on the Dividend Mile redemption page Or be removed since we consumers have no choice but to call in for a ticket that is an open jaw Update the website so consumers can book open jaws using their dividend miles Your attention to this matter is greatly appreciated. Kathleen of Amherst, NY March 28, 2009
I have repeatedly tried to cancel a credit card from US Airways, yet they continue to bill my husband over and over; adding late charges and interest every month. I spoke with Mike Horstmann from the credit card company on 3/2/09 and he assured me this card was cancelled, yet I continue to be billed.
The consequences are this bogus bill is in collection and is adversely affecting my credit rating. This card was NEVER activated and this has been going on for several years.
Rick of Sicklerville, NJ March 26, 2009
I upgraded my coach tickets from cancun to Philadelphia with my wife to first class. Paid 150.00 each but once on the plane in our seats and plane took off, everyone in first class were not able to move their seats. We asked to move to a coach seat but flight was full accord to attend. I had to get up at least 10 times and walk around because of back issues. I emailed consumer affairs at US Air and was told they would only offer a voucher for future flight up to 100.00 per person for a flight over 500.00. I explained they were out nothing and we are out 300.00 for a service we did not receive. Their response was, we were on the flight and flew home and we were in first class regardless if the seats worked or not. I asked if the seats were in a reclining position when we boarded the plane would we have been able to take off due to safety issues. They would not answer that question.
William of El Paso, TX March 26, 2009
When I traveled from ELP to YMM on your airplane you mis routed my tool bag. When I came back from YMM to ELP you lost my bag again. Also I booked on line and I couldnt get a seatfrom YEG to YVR even tried reservations to get around it. I get to YEG and I had to go on standby I noticed 5 flt attendants with passes and they got on board fly attendants are non rev pax I am a full paying pax if I missed my connections due to this the letter would have been not nice. Also there were 7 to 5 volunteers on the flt.
ELP - YMM delayed aircraft being fixed another day. YMM - ELP delayed aircraft being repaired till lunch time
Melissa of Charlotte, NC March 23, 2009
Do to extreme overbooking, myself and others have been in the airport for the past 2days trying to catch a flight back to Charlotte, NC. Evidently US Air overbooks 10-15 passengers per flight. I have attempted, multiple times to ask a question. Each time, even when there was no one at the counter in line I was told to sit down, that the staff was unable to answer questions. This same disregard for any sort of customer care has been continuous.
Because of this lack of communication one gentleman was told to sit down and if not for the passenger next to him would hv missed his flight. I am in town on business and have my video and still camera with me. I have captured these events which I will be posting on line. to my various blogs. To add insult to injury, no one knows where my bag is.
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