I used my US Airways credit card with frequent flyer miles to make a plane reservation on April 10, 2012. I was not informed when I made the reservation that to use my miles would be an additional cost of $325. When I disputed the fee with my credit card company, they sided with the airline and I was told I had to pay the $709 ticket plus the extra cost. Had I been properly informed, I never would have bought the ticket!
Consumer Complaints & Reviews
I and my husband were given a US Airways credit card in October 2011. We are trying to build our credit back-up, so we would make a purchase and pay it off every month. We decided to take the kids to Arizona Science Center, and while purchasing tickets with the card, it was declined! I called, and they said they cancelled it! I asked why, and the guy (who barely spoke English) told me I needed to call back during regular business hours.
So my husband called that following Monday, and the lady was super rude! My husband told her we never received a letter or phone call telling us they were shutting the card off. He proceeded to tell this lady that the card was declined during a family day with no notice, and her exact words were "That's not my problem"! I have lost the miles we accumulated, and I paid that stupid annual fee! What are my rights? This can't be legal, considering we paid this card on time every month! It just doesn't make any sense. I'll bet they know my phone number if I miss a payment!
In February 2012, there was a promotion on the US Airways website that if I purchased miles using the US Airways MasterCard, then I would be charged 50% of the original charges. I went ahead and applied for the US Airways MasterCard and received it in the mail. I then went ahead and purchased miles using the US Airways Credit Card.
During the online purchase, it was stated that the promotion would be calculated at the end of the transaction. However, upon completion of the transaction, I was charged the actual charge. I immediately called the US Airways MasterCard and was told that I needed to contact point.com, because they are the company that is responsible for the mileage promotion. However, the only way to contact points.com is via email. I then contacted points.com and was sent an email relating that they would contact me within 5 business days.
I was contacted 35 days later and was told that I did not use my US Airways MasterCard, which I did. I notified US Airways MasterCard again regarding the response back. I just received another call from US Airways MasterCard today, and they still don't have a resolution on this matter. This is clearly a fraudulent advertisement that was placed on the website with the goal of having people sign up for this credit card and then they don't deliver as promised. I was also told that annual fee would be $49 and was charged $89. There was another $150 in ticketing fees, which were not disclosed at the time of the purchase of the miles.
This is one of the worst credit cards that I have ever had in terms of customer service. They have not been helpful or understanding with this dispute. I would not recommend this card at all. They also gave me a voucher with initiating the credit card which is a $99 companion certificate that can be used when I purchase a ticket at regular price. Great deal, right! No.
I then was informed that I cannot use the certificate when traveling to or from Hawaii. Well, I live in Hawaii. So how is that accommodating to me, the customer. I have used other credit cards like American Express Delta, and they allow travel as long as I can prove that I am a Hawaiian resident; but not US Airways! Stay away from using this card. It is nothing but trouble, and they don't deliver as promised!
I've had this credit card for over 5 years and have always paid on time. I paid my balance off of 3,999.00 this month. They sent me a letter stating that they checked my credit report and said that my debts are high and that my credit card line lowered from $5000 to $500.
Is that even legal? if it is then, there's nothing I can do if it's not then, I want to fight it. Thank you. The interest was almost 28% and I wanted to pay it off. I finally did but wanted to have it there in case of an emergency. As a single mom I felt like it was stolen from me.
I purchased a $15 "Choice Seat" to move from a window seat to a Window seat. US Air's website promises that the Choice Seats have the same leg room as other seats. However, this was not the case. There was an equipment box under the seat in front of me, encroaching on my legroom. The box was around 4" wide and legroom on the windows is already reduced due to the curvature of the airplane. Here's a photo: http://***.net/choiceseat.jpg
Since it was a full flight with limited overhead bin space, I had to squeeze my backpack into the limited space, leaving me with little legroom. On my outbound flight, there was enough room for my backpack and for my feet on top of it. I asked US Airways for a refund but so far they have refused because these seats are not roomier. "I regret we are unable to refund your nonrefundable Choice Seat purchase as you did travel in that chosen seat."
While it's true that they don't advertise that the seats are roomier, they do advertise that they have the same legroom as other seats but clearly that's not true. I confirmed on SeatGuru.com that only rows 6 and 7 have this equipment box in seat F and rows 6 and 7 are both Choice Seat rows. I spent $15 for an "upgrade" that was really a "downgrade" and had about 30% less legroom than if I had stuck with my original "free" seat. I would have gladly taken my original middle seat in exchange for full legroom but due to the full flight, no other seats were available.
My return flight from Washington DC with final destination - Lisbon (Portugal) was forecast to leave Washington to Philadelphia at 1759H (5:59 pm) and then from Philadelphia to Lisbon at 8:25 pm. I arrived to the airport at 4.30 pm and was informed at US Airways counter that the flight was delayed due to weather conditions leaving at 6.30 pm. Furthermore I was informed that nevertheless, I would have enough time for my connection flight. Already at the gate, I was informed that the flight would be leaving at 7:22 pm which meant that I would loose my connection flight.
The agent at the gate told me to go to the US Airways special services counter to rebook my flight as I work at Lisbon City Hall and I had to report myself on Monday morning. The queue had more than 40 people and I started to queue at 5:30 pm. At 6:20 I was attended by Mr. B. who tried to book me in another flight late that night leaving from Philadelphia. With all my respect, I positively affirmed that he did not know how to manage and work with the computer program at his disposal, as he was constantly asking his colleague Ms. C. on what key he should use for this and that. She would stop attending her client, to answer his questions.
At 7:10 pm, I started to panic because my flight to Philadelphia would be leaving at 7:22 pm and he had not managed to do my rebooking. As Mr. B. went to the toilet, I prayed Ms. C. to do the rebooking, which she completed in less than 10 minutes, explaining she had been doing that job for more than 30 years. Happily the flight was delayed and left at 8:17 pm (flight number US 3090). It took such a long time to do the rebooking, that I lost the opportunity to be rebooked in an acceptable itinerary.
In fact, I succeeded being rebooked in the flight US Airways 728 from Philadelphia to London Heathrow leaving at 9:55 pm, but was not able to be rebooked in the TAP flight leaving from London to Lisbon, in spite of the fact, that when Mr. B. did the initial research there were still seats available. I ended being rebooked in the Lufthansa flight nr. 4729 leaving from London to Frankfurt and then in the TAP flight nr. 579 from Frankfurt to Lisbon arriving at 9:10 pm on the 26th. I spent 24 hours flying. Initially I should have arrived at 8:30 am to Lisbon on the US Airways flight leaving from Philadelphia to Lisbon on the 25th.
On my opinion it is unacceptable that personnel without training is placed in a counter on a crisis situation. I was not worried only my myself but by the people queuing at that time hat might have lost precious time in order to book other flights to their destinations. At this time, I do not know if my luggage was rerouted, in spite of the fact I formally asked it to be done, but it got lost and it had not been found yet. I lost a working day that will be discounted on my monthly salary and my luggage got lost and has not been found yet.
usairwaysmastercard.com sent me notice that they were going to raise my interest rate significantly (4.99% to 18.99%) They said I could opt out of this increase if I canceled my card, which I did. they acknowledge "this account is closed". So all I do is pay my monthly payments. My last statement increase my interest rate anyway. I called and they said I was right in that they could not raise my rate. but instead of fixin this, she said she would hand it over to "research'. The real kicker is she said to still pay my minimum balance til this is resolved! I would like them to give me in writing that my interest rate hasn't been raised.
I was sent for training to Charlotte,N.C. for 2 weeks. I had only been with the company for one month, they sent me through a gestapo type school that was so hard I was fired and sent home on the fourth day. I am not stupid, I am an associate broker with Exit Realty in Huntsville, Alabama and wanted this job for the benefits. They have sent others who also failed. I will suffer from the lack of income and insurance benefits.I wast to know if other people have also experienced this. I will suffer from the lack of income and insurance benefits.I wast to know if other people have also experienced this.
I cancelled my US Airways Visa card in July of 2005. At that time I was told that any air miles I had three year in which to use the frequent flyer miles. On March 4 2007 I called US Airways to make a reservation for my husband intending ot use his frequent flyer miles. I was told I couldn't use them because his account had been placed on inactive status. I the had them check my account to find the same result, inactive status. I asked the reservationist at the dividend miles service center to put the account back to active for the both of us. I was told the only way to do that was, 1. Pay US Airways $200.00/account or 2. Get a US Airways MasterCard and charge a $200.00 flight on US Air or one of their partner airlines. I was floored. I asked when the accounts had "gone inactive" and was told March 1, 2007....three days earlier! I told her that we had never received any notification of the changes to be made to the accounts. She replied that it had been in the news and a lot of newspapers. US Airways has both our home address and our e-mail address. And we were never notified of this.
The next day I phoned Customer relations only to be put on hold for two and a half hours. aawhen someone finally did answer I explained what had transpired between myself and the Dividend Miles Service Center. She offered to reconnect me with them! I explained that the Dividend miles center was who I was calling to complain about. So I requested to speak with a supervisor...I was put on hold for another 20 minutes then hung up on. March 5th I wrote to the Customer relations Dept. and explained it all again to a Stephanie Hebard. After corrosponding 7-9 times she asked for my account numbers, our names as thy appear on the accounts and our address all of which I sent to her. On a return letter she informs me that the Consumer relations dept can't resore the accounts for me but she sent all the info to senior management so it could be used as a tool for reviewing where and how they can make changes to benifit everyone. Then I received e-mail froma Fritzie Estimond which goes as follows: "I regret that you were not aware that miles are subject to forfeiture.
We have been communicating our mileage policy to former Dividend Miles
members since December 1999 through news releases, statements and on
usairways.com. We did not start enforcing our policy until we completed
the integration of the Dividend Miles and FlightFund programs in the
that your last activity date was 08/30/2005 and 27,329 miles were
number of miles being reinstated.
2. Earn miles with one of our credit card partners.
3. Purchase and fly a First Class or Envoy trip on US Airways / America
West in fare codes A. F, C, D or Z. (GoFirst, GoEnvoy, GoSleeper
reinstate forfeited miles may vary, depending on your last activity date at the time you forfeited your miles and which option you choose. If you choose the option to earn miles with one of the credit cards or to fly,
allow sufficient time for the activity to post to your account as the
miles must post within 36 months of the above activity date. After that deadline, there is no option to reinstate the miles because miles are
permanently forfeited after 36 months of inactivity.
To reinstate forfeited miles, contact the Dividend Miles Service Center
at 1-800-428-4322. " I wrote back.."I regret that you were not aware that miles are subject to forfeiture.
We have been communicating our mileage policy to former Dividend Miles
members since December 1999 through news releases, statements and on
usairways.com. We did not start enforcing our policy until we completed
the integration of the Dividend Miles and FlightFund programs in the
that your last activity date was 08/30/2005 and 27,329 miles were
number of miles being reinstated.
2. Earn miles with one of our credit card partners.
3. Purchase and fly a First Class or Envoy trip on US Airways / America
West in fare codes A. F, C, D or Z. (GoFirst, GoEnvoy, GoSleeper
reinstate forfeited miles may vary, depending on your last activity date at the time you forfeited your miles and which option you choose. If you choose the option to earn miles with one of the credit cards or to fly,
allow sufficient time for the activity to post to your account as the
miles must post within 36 months of the above activity date. After that deadline, there is no option to reinstate the miles because miles are
permanently forfeited after 36 months of inactivity.
To reinstate forfeited miles, contact the Dividend Miles Service Center
at 1-800-428-4322. I wrote her back saying.."I regret that you were not aware that miles are subject to forfeiture.
We have been communicating our mileage policy to former Dividend Miles
members since December 1999 through news releases, statements and on
usairways.com. We did not start enforcing our policy until we completed
the integration of the Dividend Miles and FlightFund programs in the
that your last activity date was 08/30/2005 and 27,329 miles were
number of miles being reinstated.
2. Earn miles with one of our credit card partners.
3. Purchase and fly a First Class or Envoy trip on US Airways / America
West in fare codes A. F, C, D or Z. (GoFirst, GoEnvoy, GoSleeper
reinstate forfeited miles may vary, depending on your last activity date at the time you forfeited your miles and which option you choose. If you choose the option to earn miles with one of the credit cards or to fly,
allow sufficient time for the activity to post to your account as the
miles must post within 36 months of the above activity date. After that deadline, there is no option to reinstate the miles because miles are
permanently forfeited after 36 months of inactivity.
To reinstate forfeited miles, contact the Dividend Miles Service Center
at 1-800-428-4322. I wrote her back saying.."Dear Fritzie Estimond,
We have been communicating our mileage policy to former Dividend Miles
members since 1999 through news releases, membership guides,
Dividend Miles Service Center
Well now you know the story. We have been going around and around and getting no where fast. In my last letter to them I wrote the following.."Denisse Villatoro,
Although I thank you for your reply to my e-mail, my questions still have not been answered. Will you be restoring my and my husbands Frequent flyer miles accounts to active status? I assure you that we never received any notification of these changes and we have flown on US Air since these changes were made. I know this because my husband flew to Pittsburgh on US Air just last year on a ticket he purchased because no frequent flyer seats were available. I find it very disconcerting that a company as large as yours and who claims to want to have good relations with your customers would try to extort $200.00 dollars from us when we paid approximately $55,000.00 to accumulate these miles! We own those miles and since we were never told, written, called or mailed any information to the contrary we deserve those miles reinstated. If this is not resolved soon I will be writing the newspapers, my congressman, the SC Bar Association and the Consumer Affairs office of SC. The Webster's dictionary definition of extort is as follows: "To get (money,etc.) from someone by violence, threats, misuse of authority, etc." I feel you are threatening to take mine and my husband's air miles from us unless we pay you
The next day I phoned Customer relations only to be put on hold for two and a half hours. aawhen someone finally did answer I explained what had transpired between myself and the Dividend Miles Service Center. She offered to reconnect me with them! I explained that the Dividend miles center was who I was calling to complain about. So I requested to speak with a supervisor...I was put on hold for another 20 minutes then hung up on. March 5th I wrote to the Customer relations Dept. and explained it all again to a Stephanie Hebard. After corrosponding 7-9 times she asked for my account numbers, our names as thy appear on the accounts and our address all of which I sent to her. On a return letter she informs me that the Consumer relations dept can't resore the accounts for me but she sent all the info to senior management so it could be used as a tool for reviewing where and how they can make changes to benifit everyone. Then I received e-mail froma Fritzie Estimond which goes as follows: "I regret that you were not aware that miles are subject to forfeiture.
We have been communicating our mileage policy to former Dividend Miles
members since December 1999 through news releases, statements and on
usairways.com. We did not start enforcing our policy until we completed
the integration of the Dividend Miles and FlightFund programs in the
summer of 2006.
With the Mileage Reactivation Policy, miles are subject to forfeiture if the member has not had activity within 18 months. Your account showsthat your last activity date was 08/30/2005 and 27,329 miles were
forfeited. Your last activity date was
Members have three options to reinstate forfeited miles.
1. Pay $200 for your husband and reactivation fee which is based on thenumber of miles being reinstated.
2. Earn miles with one of our credit card partners.
3. Purchase and fly a First Class or Envoy trip on US Airways / America
West in fare codes A. F, C, D or Z. (GoFirst, GoEnvoy, GoSleeper
upgrades are not valid to reinstate forfeited miles.)
These options are time sensitive. The timeframe during which you mayreinstate forfeited miles may vary, depending on your last activity date at the time you forfeited your miles and which option you choose. If you choose the option to earn miles with one of the credit cards or to fly,
allow sufficient time for the activity to post to your account as the
miles must post within 36 months of the above activity date. After that deadline, there is no option to reinstate the miles because miles are
permanently forfeited after 36 months of inactivity.
To reinstate forfeited miles, contact the Dividend Miles Service Center
at 1-800-428-4322. " I wrote back.."I regret that you were not aware that miles are subject to forfeiture.
We have been communicating our mileage policy to former Dividend Miles
members since December 1999 through news releases, statements and on
usairways.com. We did not start enforcing our policy until we completed
the integration of the Dividend Miles and FlightFund programs in the
summer of 2006.
With the Mileage Reactivation Policy, miles are subject to forfeiture if the member has not had activity within 18 months. Your account showsthat your last activity date was 08/30/2005 and 27,329 miles were
forfeited. Your last activity date was
Members have three options to reinstate forfeited miles.
1. Pay $200 for your husband and reactivation fee which is based on thenumber of miles being reinstated.
2. Earn miles with one of our credit card partners.
3. Purchase and fly a First Class or Envoy trip on US Airways / America
West in fare codes A. F, C, D or Z. (GoFirst, GoEnvoy, GoSleeper
upgrades are not valid to reinstate forfeited miles.)
These options are time sensitive. The timeframe during which you mayreinstate forfeited miles may vary, depending on your last activity date at the time you forfeited your miles and which option you choose. If you choose the option to earn miles with one of the credit cards or to fly,
allow sufficient time for the activity to post to your account as the
miles must post within 36 months of the above activity date. After that deadline, there is no option to reinstate the miles because miles are
permanently forfeited after 36 months of inactivity.
To reinstate forfeited miles, contact the Dividend Miles Service Center
at 1-800-428-4322. I wrote her back saying.."I regret that you were not aware that miles are subject to forfeiture.
We have been communicating our mileage policy to former Dividend Miles
members since December 1999 through news releases, statements and on
usairways.com. We did not start enforcing our policy until we completed
the integration of the Dividend Miles and FlightFund programs in the
summer of 2006.
With the Mileage Reactivation Policy, miles are subject to forfeiture if the member has not had activity within 18 months. Your account showsthat your last activity date was 08/30/2005 and 27,329 miles were
forfeited. Your last activity date was
Members have three options to reinstate forfeited miles.
1. Pay $200 for your husband and reactivation fee which is based on thenumber of miles being reinstated.
2. Earn miles with one of our credit card partners.
3. Purchase and fly a First Class or Envoy trip on US Airways / America
West in fare codes A. F, C, D or Z. (GoFirst, GoEnvoy, GoSleeper
upgrades are not valid to reinstate forfeited miles.)
These options are time sensitive. The timeframe during which you mayreinstate forfeited miles may vary, depending on your last activity date at the time you forfeited your miles and which option you choose. If you choose the option to earn miles with one of the credit cards or to fly,
allow sufficient time for the activity to post to your account as the
miles must post within 36 months of the above activity date. After that deadline, there is no option to reinstate the miles because miles are
permanently forfeited after 36 months of inactivity.
To reinstate forfeited miles, contact the Dividend Miles Service Center
at 1-800-428-4322. I wrote her back saying.."Dear Fritzie Estimond,
As I stated earlier, we were never made aware of the "time sensitivity" of our air miles. We were never contacted by mail or e-mail. You have both address' on file. Again I don't see how you can take away something we earned by purchase. My husband has taken USAir flights at least twice since Aug of 2005. We can prove that with his American Express end of year account statement. Would that satisfy your requirements? Sincerely, Mrs. Charlene Henderson They then passed off to Dinisse who responded.."Mrs. Henderson,
Thank you for contacting US Airways.
I regret that you were not aware that miles are subject to forfeiture.We have been communicating our mileage policy to former Dividend Miles
members since 1999 through news releases, membership guides,
e-statements and on usairways.com.
We appreciate your continued patronage of US Airways.
Denisse VillatoroDividend Miles Service Center
Well now you know the story. We have been going around and around and getting no where fast. In my last letter to them I wrote the following.."Denisse Villatoro,
Although I thank you for your reply to my e-mail, my questions still have not been answered. Will you be restoring my and my husbands Frequent flyer miles accounts to active status? I assure you that we never received any notification of these changes and we have flown on US Air since these changes were made. I know this because my husband flew to Pittsburgh on US Air just last year on a ticket he purchased because no frequent flyer seats were available. I find it very disconcerting that a company as large as yours and who claims to want to have good relations with your customers would try to extort $200.00 dollars from us when we paid approximately $55,000.00 to accumulate these miles! We own those miles and since we were never told, written, called or mailed any information to the contrary we deserve those miles reinstated. If this is not resolved soon I will be writing the newspapers, my congressman, the SC Bar Association and the Consumer Affairs office of SC. The Webster's dictionary definition of extort is as follows: "To get (money,etc.) from someone by violence, threats, misuse of authority, etc." I feel you are threatening to take mine and my husband's air miles from us unless we pay you
$200.00. Anxiously awaiting to have this problem resolved to my satisfaction. Mrs. Charlene Henderson. I really do feel like we're being squeezed by them, but I don't know what to do.
