TripAdvisor.com

I have made many reviews for Trip Adviser, and the one I made last year was mysteriously removed, and they won't give me a reason. All they said was that it was removed by their "automatic filters", after almost a year of being posted. I got several positive comments from other readers, and I know I said nothing bad or erroneous.

It takes a lot of time and thought to write these reviews, and to be removed for no given reason is insulting and suspicious. They owe their readers and contributors more concern and respect than that. I'm beginning to think they have an agenda, as other complainers have stated.

I found a Web page showing round trip flights from 358 euros--no such flights exist. It is a ploy to get the client to continue clicking in search of this fictitious flight. This practice needs to be stopped. I was unable to cut and paste the page's information. This, of course, means that there is no way to prove my allegations.

TripAdvisor. It did happen often to me, but this time I will complain:

I want to go to RNO. I saw a flight living at 8:40 from Boston (with a stop over) at around 3:50. When I clicked to reserve, it did not exist anymore, and it was not because it suddenly was full for I tried several times with the same result. I requested to be able to purchase the flight as it was listed when TripAdvisor showed the result. This is dishonest and time and nerve consuming. The result is I will do very bad publicity for TripAdvisor! Of course, for some reason, the computer does not accept my submission. Do you think this is good business?

I submitted a review of the Siesta Pearl, Siesta Key, Florida. It was posted on TA for several days then removed. It was removed from my Contributions section as well. Photographs were taken off as well. I contacted TA via email twice but no response.

My review was highly favorable. I took a great deal of time writing this review and am at a loss as to why it was removed. Of course I will never know if TA fails to contact me. Finding an email contact was a journey in and of itself! TA's customer service is atrocious!

I tried to contact them to complain about bogus hotel listings. I entered my details in the search (a hotel room in Paris for 2 adults, 2 children on specific dates) and dozens will appear but almost all of them state no rooms available. When I was trying to contact them through logging in and signing up, it just loops around, over and over. Thanks for letting me vent.

TripAdvisor.com didn't post my true, well-written review. I would give them 0 stars if I could.

We stayed at The Catalina Canyon Resort on 8-21-11 and 8-22-11 with an unsatisfactory experience. I wrote a review on TripAdvisor.com to express my opinions and make prospective visitors aware of problems. They said that it should be posted within 48 hours. It's been 72 hours and it's still not posted. Reviews written after mine were posted. It's obvious that TripAdvisor.com is biased. According to other reviews on ConsumerAffairs.com about TripAdvisor.com, they favor hotels that advertise with them. So they are not a trustworthy website.

TripAdvisor.com didn't post my true, well-written review.

We stayed at The Catalina Canyon Resort on 8-21-11 and 8-22-11 with a less than satisfactory experience. I wanted to express my views and make prospective visitors aware of problems. I spent a great deal of time making notes on a paper, composing and typing it--probably a couple of hours. They didn't post it. It's been three days. They did post others that were written after mine.

I read through other complaints on ConsumerAffairs.com about TripAdvisor.com. Many of those said that TripAdvisor.com favors the hotels that advertise with them. So, TripAdvisor.com is biased and doesn't allow all true, credible, reviews to be posted. I gave enough information in my review that they could have verified the validity of it.

Don't trust TripAdvisor.com.

TripAdvisor will not remove a false review posted on their website about our resort Club Mancha in Gran Canaria. We have hired a lawyer, and are now gathering hotel owners in the UK to file a high court action. Tripadvisor hides behind unlisted phone numbers, and will never answers emails. We visited their London office with a BBC television reporter, but they would not talk to us.

We are receiving damaging reviews on TripAdvisor by competitors. If TripAdvisor would take the time to read them, they would find that they are clearly fake reviews by competitors. However, TripAdvisor refuses to remove the damaging reviews and does not allow me (the owner) to publish an owner reply.

I'm the owner of a vacation rental for about 3 years now, and as every hotel in the area (or most of them), we have a free listing in this website. As you may have heard, they say to have privacy policies that they do not have a need to let us know which ones are, about deciding when a review stays or not posted. In my case, I didn't care about reviews for a while, or kind of forgot about them, but recently I started asking my guests to post a comment there. As many of them where doing it, I was able to see them appear and suddenly leave, few days to a week later. This happened 7 times in the last month, and twice in 2 cases (they reposted the review and it was taken again). I sent many mails to Trip advisor's owner's support, and I always got a pre written mail, saying that the guests did not answer a confirmation mail, that basically they never received.

I mail them many times, until they stopped to write back. I even called the New Business Listings, where they offer to charge $40 per month to display contact info and another stuff, I explain them that even if they are the best way to get promoted, I was not going to give them money for this kind of support or attention, that I could not trust them since they would not tell me what was going on. I got the "policies speech" again, like somebody was reading it to me. I personally had it with this website, but travelers don't know about this scam, there should be a way to show to the public all the chain of lies they are working on. All of my reviews are and where excellent, I think that is what they do not like about it, they can't destroy as with horrible reviews and they can't get money from us, so we are not good for them. Is this possible? Can they really do this without anybody punishing them or putting a huge fine for manipulating the reality? Please let me know what to do, we are a small family owned business, and we cannot deal with this kind of things. Thanks.

I agree with the post that Trip Advisor has a bias with their paying sponsors and could care less about non-paying hotels. I have tried to get them to remove old posts that have no relevance after 7-8 years. I know of guests that have posted positive comments about their stay with us that report that the posts "disappeared" after a short period of time. They seem to thrive on any negative posts and the most incredible part about their posts is they don't verify that a guest posting a comment has ever stayed at the property they are posting about. It could be a disgruntled employee or competitor. Some people actually take their site literally and will not make a reservation after reading negative posts.

Tripadvisor.com shows a prevailing bias towards hotels and/or attractions from which they benefit. We have been told by consumers more than once that their reviews on tripadvisor are not published based on the content they provide. For example, if you are a hotel that pays, or advertises with tripadvisor they are less prone to post negative reviews. On the other hand, we've gotten lots of complaints from consumers who have posted favorable reviews, but the reviews are not posted if they compete with another hotel attraction that advertises with tripadvisor. Really, there are enough complaints to launch a class action suit.

I am the owner of Beach Cove hotel .My hotel is located in Boothbay Harbor Maine but mailing address is a P.O.Box in West Boothbay Harbor,ME. Trip advisor keeps my reviews in West Boothbay Harbor section on their web site when I asked them many times to place my reviews in Boothbay Harbor section. They ignore it. But they keep Ocean Gate Resort that is Located in South Port Island absolutely different town in Boothbay Harbor section . One hotel owner told me that it is happened because they are connected with some famos reservation web sites and Ocean Gate resort has direct contract with them.