Travelodge

I am sending this e-mail to register a complaint about one of these establishments that I recently had the misfortune to visit. What was planned was as a short enjoyable stay in the capital soon became quite the opposite due to the disgraceful standard of cleanliness, to which their staff failed to provide. Upon our arrival, I and my niece, after a long day of traveling, were shown to our room. We quickly took a shower and prepared for the evening ahead. Upon our return, we were both exhausted and ready for bed. Given that the weather was quite extreme, I assumed that the cold bed was a result of the poor weather conditions. I placed a towel in the bed to try and exert some warmth.

Upon awakening, I found the towel to be damp. I and my niece checked the mattress only to find, to my utter disgust, wet urine stains on the mattress. I quickly informed their staff, Cameron, who inspected the mattress, thus confirming this and making forlorn apology for its wretched condition. Although a partial refund was made, I was left wholly dissatisfied with the whole experience. I am in the process of consulting my doctor due to dull aching back pain and I will be seeking further legal advice should their response be not what I would expect. I await their swift reply forthwith.

My autistic son and I were invited to Moorhead, MN to tour the Corncordia College. We arrived on Sunday, January 22, 2012 and had a full day at the college the next day, and a five-hour drive back home made even harder by a snow storm and black ice conditions on the road. I already was tired from the drive up plus I work four part time jobs and was really looking forward to a good night sleep. That was not to be as I went to sleep after a busy day at midnight only to be woken up at 2 am by a fire alarm. We all had to vacate our rooms, given no explanations and finally allowed to return to our rooms about 45 minutes later. I tried to lay down to sleep again when 10 minutes later the alarm went off again! We all had to leave our rooms again for about another 50 minutes before they said, "Oh well, I guess you can go back to your rooms now."

Now, it's about 4 am and nearly impossible to get back to sleep, not knowing if the alarm would go off again or if there really was a fire somewhere. I think I finally dozed off around 5 am and had to be up by 6:15 to start our busy day. We left town at 7:30 pm for our five-hour drive home where I still had to clean an office building for two hours and shovel two properties all on two hours of sleep. I also left a complaint with the front desk regarding the huge urine stain that was on my bed! Gross! It was just under the top bedspread which I always remove in hotels since they rarely get washed. I stayed in room 224.

I went back to the hotel as directed by your employees to talk to the general manager who didn't come into work until 10 am and he couldn't seem less concerned. He refused any compensation. I wasn't asking for any money but I thought he should refund Concordia's money or offer myself or them some free vouchers for a free night's stay for some of the other kids they may be trying to recruit such as my son and two other wrestling families staying there that night. I told Concordia about all of this and your manager's lack of interest or apologies in hopes they will never use your hotel again. I will be of need of a hotel in the Fargo/Moorhead area for one and a half weeks in July and at least 1 to 2 times a month over the next four years and believe me my money will not be going to a Travel Lodge and everyone I know will feel the same way once I tell everyone about your lousy customer service.

I stayed at this motel which is next to Lackland Air Force base from 1/11 - 1/14 for my son's Air Force graduation. The nonsmoking room smelled like smoke. I left behind a pair of almost new all-weather boots. When calling about these boots on 1/16, I was told by Rita that she had to check with the hotel maid and in the lost-and-found box and would call me back. I never received a call. I called again on 1/18 and talked to Vi to relay my message and phone number again to Rita with a call-back request. I have not been called. I am assuming that these very nice boots were kept by the staff.

Richmond Hill, SC Travelodge would not give me a printed receipt for my stay. Amount I signed for when I entered did not match the credit card bill. Asked for regional manager number and I was given desk clerks own number. Asked for Travelodge corporate and was given number to a manufacturing company. When I asked for correct number she told me to look it up myself on the internet.

I have stayed at the Travelodge in Corpus Christi, Texas several times over the past year. However, my last 2 stays were horrible and the worst experience ever. After checking in, we settled into our room and lo and behold, within an hour, we were visited by 3 huge roaches. So, we asked to move rooms and they moved us into another room which was worse the first. The next room had the loudest air conditioner ever and when it came on and off, it sounded like a wind up toy and kept us up all night. When we told the lady at the front desk, she said bugs were normal because of the weather and all hotels have rats and roaches right now. Really?

So I spoke to the manager and he gave me half the money back and then said that my next visit will be better and they would walk through the rooms and check them. So, I come back a week later with my family and lo and behold, we got 2 rooms and one of them had pee on the toilet seat and massive hair in the tub. When we went to the front desk, the girl tells us that all cleaning stuff is locked up and they can't help us. So, they say they will move us to another room so we do this and that room was worse. The hotel smelled like smoke, pee on everything, and water in the halls.

My son reserved a room on Travelocity for two nights paid with a credit card. When he went to the hotel, they asked for a $150 deposit. When he asked questions, they got mad at him. He called me and I went to the hotel, when I asked about the deposit, they didn't want to rent the room to him. He had a friend coming in from out of state. There's no time to get another hotel, so I put the deposit on my credit card. I know what people do, they try and find ways to keep deposits. So when my son was outside smoking they accused him of smoking in the room at midnight and threw him out. He had to move to another hotel.

He was there for four hours and didn't even use the bathroom. I have not yet been reimbursed for my deposit. I have contacted Travel Lodge corporate office and Travelocity. I need to be refunded my deposit and my son needs to be reimbursed for at least one night at the hotel. Anyway even if he had smoked in the room, that's what the deposit is for. I will twitter and Facebook both companies for as long as it takes.

I booked a room for three nights. On the first night I had to be moved 3x due to heat not working in first two rooms. Room was nasty, there was black mold around walls, curtains had mold on them, coffee pot was dirty, floors had not been vacuumed, sheets had yellow stains on them and burn holes, shower was dirty, phone did not work, and found several cockroaches. I had to move to another hotel. I want to be credited for the two nights I did not stay.

I'm extremely disappointed. The bathroom light/fan is very noisy. I could hear the sound out in the hall. Broken arm on chair (chairs were switched) and part of the floor lamp had electrical tape. The coffee machine is filthy. First use the water and it came thru a dirt color. I left a note for housekeeping and it was never cleaned. Hall ice machine had black-like molds. The desk person is not interested.

We checked in to the Cathedral City hotel on Monday, 28th of November. We have stayed there several times before and the manager welcomed us back. We booked for 3 nights at a special rate of $59 per night and paid in cash with two $100 bills and received $23 cash change. When we left the hotel this morning a different manager was on duty who could not find our account. As we had already paid, we were not worried about a receipt. On the drive home, we were called and told we had only paid for two nights and our credit card would be charged. We said that was unacceptable and to contact the manager who took our money. We would like to think this was just human error rather than blatant fraud. Have any other guests had a similar experience?

We checked-in around 8PM at the Merced, Travelodge. Though this hotel had a new wing, we were placed in the old. I took photos to document the peeling wall papers, stained carpets, holes in walls, and dirt. Also, the room smelled horrible. There was no recourse. For $75.00 a night, I expected clean rooms.

The room was dirty, the bathroom door was broken--it was nothing like the pictures on the website for San Francisco Airport North. The staff at night was not helpful. I had an early morning flight and did not have the time to call the staff about the shower networking. I paid $250.00 a night for a dirty, smelly room. I am appalled. It was very stressful.

The worst customer service I have ever had. On September 29th 2011 at approximately 3:30PM, I called the Travelodge to cancel a reservation. I was involved in a car accident on the way to SF from San Diego and was unable to make my reservation time. When I called to cancel, the telephone was answered by a very rude employee. I explained to him that I was unable to make it. He informed me that "I have ** to do and you didn't cancel within 24 hours so, oh well". After that, he hung up on me. Numerous attempts to call back were unsuccessful due to being hung up on several times. The employee would not give me his name nor would he put a manager on the phone.

I was on a business trip for the annual Congressional Black Conference Annual Convention in Washington, DC. I recently stayed at a Travelodge in Newport, Rhode Island that was a very clean and well-run establishment. So I figured that this Travelodge would be, at the least, comfortable and clean. I received two different prices for my stay from the first visit until I called back after an hour. I was charged $89.95, but the initial price was $67.00 a night. I was told that the rooms were full and the discounted rate was over.

The trouble began as soon as we walked up the outside stairs that smelled like urine. Once inside the room, the carpet was soiled and the walls had mildew, which the establishment tried to paint over. We had a smoking room, but the smell was so strong that the scent was in my clothes. The beds were hard and the furniture seemed like it was purchased from a thrift store. The electrical plugs were definitely low voltage in which my wife couldn't use her curling iron. Oh, I forgot to say, the room had no steam iron and iron board. I told the receptionist and he had to call a Day's Inn next door for which they did not have one themselves. This Travelodge is in Silver Springs, MD and this is an upscale area outside DC. Across the street are luxury apartments, so why is the management so cheap and disingenuous about the condition of their rooms? This place is the pits. Stay clear of staying their.

I received two different prices for one night stay from the first visit until I came back after an hour. I was charged $120 for a Saturday night. Once inside the room, the toilet seat did not fit the actual toilet--it was smaller, the carpet was mildew and very dirty. I kept my shoes on to walk on the floor, the dresser was missing the top drawer and the hair dryer was untouchable because it had hand prints all over. I pulled back the blanket, laid in the bed and was awakened by bed bugs inside the sheets with me. I complained to the front desk receptionist. I was told that he would check out the room and all he could offer me is another night for free! This was the first night I ever stayed at a hotel near Atlantic City and it was very disappointing.

I had more than $300 stolen from my wallet by housekeeping within 15 minutes of leaving my room to go and get breakfast in the lobby. All the housekeeping was on the third floor during their rounds so, I figured that I had a few minutes to slip away and be fine. I returned to the room clean. I was skeptical because there were still no housekeeping on my floor doing any other rooms.

When I was checking all my things, I looked at my purse and saw my wallet laying on top and all my money was gone. I immediately contacted the front desk and the housekeeping manager met me in the lobby. She gave me an attitude as soon as I told her that my money was gone. She was nasty and rude saying that I shouldn't be accusing her staff.

I went back to my room and the ladies who cleaned my room were there. They started yelling and cussing at me saying that they didn't take my money and it's ** that I'm accusing them. I asked them if they were the only ones with access to my room. Who else could have done it? One lady proceeded to get in my face and at that point, I called the cops. I filed my report, but was told that there was nothing else I could do. Needless to say, we packed and left right away, ending our vacation early! Never again!

Amazingly rude confrontation with front desk. At 7pm on 8/28/11, I returned to my room and it was not cleaned. I requested a new room and got yelled at that it was not her fault. She was angry at me because I complained the night before and again in the morning that there was no wifi and that the pool was closed all day. The room stunk of cleaning fluid to mask smoke. The shower/tub was a mess, the bed was saggy and soft, the ironing board was covered in mildew but the TV worked and the AC was quiet.

Hey, this is a cheap hotel. All I really wanted was a good night's sleep, wifi and a swim in the morning. I got "in-your-face" confrontation and bad attitude. Dear Wyndham CEO Stephen Holmes, please just shut this one down and save a few millions of advertising to mitigate all the negative comments!

The carpet in the room was dirty and you can see that they never sweep the floor by the dirt lines under the bed. We could barely open or close the door. The door could only be opened or closed by "shouldering" it with excessive force because it is stuck. It was extremely fire hazard.

My wife had bug bites all over her feet from the bedding. We complained to the desk and was told that "it's a free night if you are bitten by bed bugs." It seems that this has happened before. I spoke to the owner as we left and he was supposed to call us after he investigated. But we haven't received any phone calls from them until now.

The bed on my stay broke after three hours of staying there. I am pregnant and I hurt my elbow and my husband hurt himself against the cabinet which resulted in back pains. The receptionist had no authority on the day to issue a refund nor compensate us for the damage caused.

I was an emotional wreck due to the incident and the staff were very rude. We were promised a call from the manager, Erica ** from Dunstable Hockliffe Travelodge which never took place till this day. We stayed on August 20th 2011. Please advise me on how to take this further. This has caused emotional distress and we had to pay further expenses to check in elsewhere.

We checked in to this hotel on 11 Aug 11 and the rooms were down in a dark, unlit hallways. Upon entering the room, the dirt was visible right away and there were trashes stuffed into the sofa bed and on the floor. The toilet seat was broken and the bathtub was full of dirt and hair. The pillow that was on the bed was covered in blood. I called other hotels and there was no room until the next morning. We were forced to stay in this rat hole. We got a nice room the next morning.

To whom it may concern:

We had a ladies group from Crossroads Baptist church in Davenport come to your hotel on August 5-6, 2011. I want to thank the gals at the front desk for doing their best to take care of us. However, I have some real concerns to bring to your attention.

One room of ladies could not shower because they couldn't get the water to work. A group in another room said the bathtub was so dirty that they refused to get in it. Another said the toilet looked as if it hadn't been cleaned for a while. Several ladies said their rooms smelled bad so they went out to buy air fresheners. One room was supposed to have a roll-a-way, but it disappeared from the hall and no one ever brought another one.

Ladies from one room were awakened at 1:00 a.m. because the smoke detector started beeping, indicating the battery was out. Another opened the microwave and decided against using it because it was filthy and stuff was growing on the top. Others found mold and mildew in the bathroom. Some of our young ladies walked by the pool and were disgusted by how dirty the floor of the pool looked. Another girl brought her own blanket to use on the bed. When she brought it back home she found a bed bug on it.

I made arrangements on 2/28/11 with Joey to use the conference room on Friday night and Saturday morning. I confirmed these arrangements with Brandon on 7/20/11, and one week before we came I talked to Litree to confirm again. When we arrived, the room was not ready. It was not clean and no one seemed to know we were using it. I asked Litree to have it cleaned and she said she would try to find someone. Then an hour or so later I saw her leave but the room was still not cleaned. I asked at the desk and the girl there said she didn't know if there was anyone available to clean it but she would (she was trying to deal with patrons checking in so it was not a good thing for her to leave the desk).

I returned to the room and a man, whom I assumed to be maintenance, stuck his head in and asked if we were using the room. I said yes but it needs cleaning and could he get me a vacuum. He pointed to a closet and said there was one in there. So, I got the vacuum and cleaned the room myself. I asked for clean table clothes and the front desk girl didn't know where to find any. She made a phone call about it but again no help came.

When I called on 7/20/11 to confirm and reserve our rooms (11 rooms in all plus the conference room), I was assured it would not be charged to my debit card but the number was needed to hold the rooms. It was charged to my account and it was quite the ordeal to cancel it. I talked to the front desk person, 3 times, and my husband called back after I got home to get a promise it would be taken off my card before the day was over. It did get taken off, but not until the next day.

I don't know what was going on with other patrons in the hotel but I heard several complaints and observed several frustrated people. As you may have figured out by now, we were not happy with the accommodations. We take this overnight trip every year but we will not go back to this hotel. I hope you take care of these issues so other patrons won't have the same problems.

Kathy **

Worst hotel I have ever seen!

(12) No dial tone in room phone to call front desk so I have to work over at night to complain for no cleaning of rooms!! - Worst hotel environment, worst food, worst experience ever!

Please get rid of Manny ** manager immediately!!!

I stayed at the Travelodge in Macclenny, Florida. On the first week, I paid cash. The next week after that, I paid on my credit card. Upon leaving, I checked my credit card and they had overcharged me 446 dollars. When I talked to the manager, he said it wasn't his fault; that it had to be my credit card company's. I managed to get $178 reversed; but for the rest, my credit card company said that I needed a reversal form from the manager. As of yet, they still are holding my $268. It's been a week and not an ounce of satisfaction or help from Travelodge. I will be calling the state attorney, and proceeding with legal recourse. They didn't have any reason to charge my card with those funds, and even less reason to continue to hold on to them

I needed to make reservations for my tenant for two nights, as the unit was being fumigated. I called the Travelodge to make the reservation, but they referred me to Central Reservations. I made the reservation and explained the situation, that this was a third-party pay. They were supposed to send a confirmation but erred in the address. My tenant called the Travelodge and he said he needed a deposit from her. I called him and he definitely was not customer-oriented. I explained that I was paying for the room and that I had given the credit card authorization to central reservations. I asked for a copy of the reservation. They said they'd send it but didn't. They also said that no deposit was to be required by the Travelodge.

I talked to "Oscar" and he said he needed a credit card authorization from me. Against my better judgment, I faxed it over (I do not like to give my credit card number out this way.) I never heard anything back, so I assumed all was well. When my tenant arrived there, she was again asked for a $100 deposit and he was extremely rude to her. I was in meetings at the time. She spoke to my husband in tears. She left to go to another motel. She said that Oscar was abusive to her and I believe it, as I had the experience of speaking to him.

No one should be subjected to this kind of treatment. There seems to be no connection between Central Reservations and the motel itself. They should be clear in everything. If there's a deposit required, they should tell you so that you can choose whether you want to go there or not. Instead, they insisted that no deposit was required when a credit card was given. I travel a lot. I have never had an incident such as this.

I made a reservation on Friday, June 3rd for an overnight stay on Saturday, June 4th. I was not informed of a cancellation policy, but on Saturday I was unable to stay at the hotel because my son's illness prevented our travel that day.

I called the hotel on Saturday afternoon at 3 pm to cancel my reservation and was then told about the "policy" that would charge my card the full room rate even though I had not been informed of the policy and I had an extenuating circumstance.

Furthermore every single employee of the Milbrae Travelodge- even the owner (who would only give me her name as "Tina") - were very impatient and rude with me.

When I called "Corporate" they were much more sympathetic and kind, but also informed me that the Milbrae Travelodge is independently owned so they could do nothing for me.

I had been a customer of the Milbrae Travelodge in the past, but no longer. It is astonishing to me that they would forfeit a relationship with a long-term customer over a one night's stay.

There are many hotels near the San Francisco airport and I recommend everyone avoid the Milbrae Travelodge.

Travel lodge tried to take money out of my debit card. They currently have my debit card number. I don't know how they got it except from the computer. i cancelled it with my bank but they were declined $916.00 in Caesars Palace. Also took money from IL and also from Florida. TD Bank is suppose to be taking care of the situation.

Upon arrival to my hotel room on September 24th 2010, I walked into a room with no lights; not one light in the main room worked. I had to return to my car to get a flashlight. Once back in the room, the only light that worked was the sink and shower room light. I called the front desk and was told that there was no one on site to fix the lights. The front desk attendant did not come to the room to offer assistance nor did he offer to switch me to another room.

I left the bath lights on to see. I also grabbed my camera to take photos as what I saw disgusted me. The bed headboard was broken. There were huge stains on the entire floor. The furniture was dusty. There were no pillows on the bed. I needed to get the pillows from the other bed for use. There was hair on the sink vanity and there was hair, trash and dirt on the floor under the sink vanity. There were no tissues in the tissue holder. The alarm clock did not work. The toilet was dirty inside and around the base. The piping for the water to the toilet was not caulked at the wall. A big hole was visible and there were orange dried drops of something on the shower wall. There was no soap in the shower and no bath mat for the shower. Dirt and hair was accrued at the drain of the shower.

I arrived very late and was exhausted. I went back to my car and grabbed my gun. I did not feel safe at all in this hotel and was not willing to sleep alone in the room without protection. I slept on top of the bed in my clothes for fear that someone may have seen me walk; I'm a single woman in a room alone. In my opinion, this room wasn't worth paying $10.00 let alone $80.00.

The next morning, I couldn't wait to get out of the room. I took a shower without soap and a bath mat. I used a body towel for a bath mat. The body towels were stiff and crunchy. As I stepped out of the shower and pulling the shower curtain across, I fell hard into the toilet and the open door. The shower curtain and the shower rod had fallen with me. When I looked up at where the shower curtain had come from, I realized the shower curtain rod had not been anchored to the wall. There were no screws anywhere where the bracket should have been anchored to the wall. I sprained my ankle and wrist as the inside hole of the toilet is where my hand had landed in the water. There was a knot growing on my forehead and there was a cut in my middle back where the shower rod end from the wall had made contact with my back and my phone, which was on a towel on the back of the toilet tank, had flew off the toilet tank to the floor and cracked the screen.

I got dressed, grabbed my things and went to the car. I saw a room attendant and asked her to come into the room to see the issues noted herein. She said that she had only been here four days working and was shocked to see what I showed her. I went to the front desk to check out. I was not kind as I let the front desk attendant know of my experiences. He did refund the room cost back to me. However, he did not offer a contact person to advise of the experiences. In fact, he stated, I hope this experience does not keep you away from staying with us next time. I told the attendant that there would be no next time. No one contacted me in the weeks to follow. I took many pictures of this room and its issues and I can provide them upon request.

I got sprained ankle, gash in upper middle back, knot on forehead, and a broken phone.

Checked in as a referral from RCI point person and found this motel very lacking on all fronts, no fitted sheet, no curtains on bath window, poorly furnished, in need of all kinds of repairs to around sinks, carpeting etc. They need an undercover CEO to drop in and take a look.

Many folks do not fully comprehend the cultural example and old Biblical example, of the "No room at the Inn" level of India hotel owner's/management. The purpose, my friends, is not to make your stay pleasant. It is to take your money and move you on, insulting and spitting upon you, while themselves growing richer and hopefully buying off the curses, ill's and wickedness, in a huge warped personal battle. The idol worshiper's in our business world. Keeping this firmly fixed, and do not let your guard down, be pure, be truthful, be reserved and be private.

Do not be Swiss cheese. Do not allow this to have their wrong way with you, on you. Why? Adore them somehow with your eyes and your words and maintain the rules and verbally keep them to the rules as well. Little warnings before retiring go a long way, with these. They will snoop, they will watch, they will judge and be judgmental. They will also nurture, coddle, play favorites and make you a preferred. Oh, they are versatile. This is for all Travelodge patron's to fully understand, fully remember and fully draw them to our higher standard of gladness to be in hotel, to relax, and to wear a smile, coming in, and going out. It can and must be performed.

We, the people can do what is wonderful and sincere, and true Magic, for our wayward, messed in the competitive trickery zone. We can re-school them. They belong to us, let's help them be good to the guests.Guests bring and take, give and take, leave and give back. This order of circular flow is balancing. Have fun while doing it!

In my instance, I observed and noticed cowardice belonging to physical ailment, sluggardness, fear and loathing, disease. Yes, they give rooms deliberately to the down-trodden and the unkept, and the prostitution, the drug-dealing and drug-using. They employ ex-convicts and they manage arbitrarily, and they get all wigged out with less respect of police. They may not know right from wrong.

In America, laws, what are they? This is truly the fault of Chambers of Commerce. So if you have complaints before leaving the particular lodging, phone it in where it belongs to the Business Community in the Community. That will effect change. I want to recommend that Travelodge on Pacific Coast Highway is a mixed bag. State your wants and needs at the door, and then please put in writing your experience, as you hear the cheatings and the batteries, and the wicked desperate goings on in there. What is wrong with the Oceanside Police failure to crack down on the owner's. They log cal after call and they know what is happening therein, and they walk away! Oceanside has problems, it has vice. Major vice.

It also has a sweet breeze, and a history of cash folks who mellowly, intelligently, live and let live. Try repairing the edges, keep it real. That kindness repays karma and praising God rules!

Did I have a good stay? I paid for sleep, and did not get any. The owners were not willing to come knock and intervene nor phone and intervene next door. The male was going to and did physically assault the female. Crack smoking.

Did I request a non-smoking room, yes. Did I get one? Crack seeped through the wall and I prayed and intervened myself to reduce what I could and did. Their domestic unmarried pain. Not obeying God's Commandments and his Laws on shacking up together, you know. There will be trouble of one sort or another. The trouble was the hotel owes the guests the commodity they paid for, safe sleep, or their money back, or a different room, or move the element of negativity out. We pretty much came to a quick stand-off about the refund.

I am not the best haggler, not with no sleep, and should not have to, am I right? My body suffered, emotionally. I suffered for poor Mary next door and I know we the people must collectively and individually go in the Travelodge's and change them.

Hear, hear. I like my Travelodge's. I am loyal to the old genteel owners who used to maintain them in dignity, and beauty and a creamy softness those touches are still there, always will be for us. If you can handle reversing crimes, make the difference and stay in the Travelodge of Oceanside. If you can be the strong example of model guest, stay in the Travelodge of Oceanside. If you are a Police Officer, stay in the Travelodge of Oceanside. Retired Military, active-duty, musicians with attitude to sway the place to the better, poets, writers who crave material, this is your pad! And so on, Church People, get in there and book the entire place! Change each room by praying in them! I believe in the way to right wrongs. Good Luck!

I checked in at 6:00 am on 10/29/10 and was told I have until 11:00 am on 10/30/10. I paid $56.87 for the room. Well that same morning, they told me I had to leave at 11:00 am on 10/29/10. So I paid $59.87 for 5 hours of service when I was promised an entire day. The manager, Raj, was very rude and inappropriate. He neither would give me a refund nor would he let me stay for the remainder of the time I was allotted. This company is a complete joke. He then told me to call the corporate office which I did and they told me there was nothing they could do now.

What kind of company is this? I think it should be illegal and they should be prosecuted. I'm definitely going to further investigate this hotel and try to get my hard earned money back. It might only be 60 dollars but in today's economy, that's alot of money. If anyone who reads this and had the same problem, please call me at ** and tell me how you resolved this problem. Thanks for listening!

I had the worst hotel experience of my life! My boyfriend and I stayed for 2 nights at one of the Travelodge's. We did not receive toilet paper and soap replenished. I called down to the desk to let them know. There was no one to speak to at that time that was in charge, so I called back that the next day. The manager, Cheryl, screamed at me at the top of her lungs and told me it was my responsibility to get what I needed. Then she made up a lie about how my boyfriend and I put a Do Not Disturb sign on my door and how he apologized for my rude behavior which he never did! This is totally unacceptable! No one in Customer Service really seems to care!

Okay, now my experience. I booked 5 nights in this motel thru outside service (Expedia, Hotels.com, etc. ) for my 2 daughters, 24 years old and 5 years old. After 2 nights, I came back late, around 9:00 pm, and found the key could not open the door. I asked my girls to wait by the door, so I can get my key fixed, thinking maybe the key get some static, and the magnetic strip was not good.

When I got to front, this Indian-looking guy (probably the same as others mentioned, I did not bother to ask for names) asked what was wrong. As soon as I told him and the room number, he did not even say a thing. He put a charge slip of about $60, and told me someone urinated on the sheets and bed, and they need to be sanitized, and asked me to sign the charge. I argue that it could not be. My 5-year-old sleep on the same bed with me, and I knew she did not wet the bed. We argued for a while, and I decided to call my girls down to the lobby.

I admit I made a mistake of asking my 5-year-old girl, hoping that would clarify the issue. That made her very upset, and should have known, it did not serve any purpose. My girl was so upset that she started to cry. She kept saying she did not do it, and angry that she was blamed on it. I had to explain to her that it was not her fault.The guy, after I refused to sign to pay, threw us out of the hotel. My 24-year-old started to argue with him, and before she could say anything, the guy blatantly said "You are nothing. You are not a customer, so you are nothing. You cannot talk. " My 24-year-old was also very upset.

I have to admit that I kept calling him crook, because he tried to pin some charges on us without any proof, and that I know we did not do. At the least, something like this, he should have called and reported the situation, so I could have a chance to see any evidence. They had my cell phone number when I registered.To continue, we went up to room, with an "escort". When we entered the room, guess what we found? The bed they rolled away, that needed to be sanitized, was the bed that my 24-year-old girl slept in! Needless to say, she does not have problem of wetting her pants.

What gets me angry is that this act can be allowed. I believe the situation is that this person is leveraging our situation, that we have a young kid, after a long tiring day, in late at night, that we would not want to have to go out to find another place, and submit to his fraud.

This Travelodge was nothing like I expected. As soon as we drove in, I knew we would not want to stay there. I told the person at the front desk that it was nothing like I expected and that it did not look like what was advertised on the internet. I made my complaints and told the clerk that we wanted to be released from our reservation and he told us too bad, pay and stay or pay and leave. I checked in and went up into the room. There was a pigeon coop outside the bedroom window (tons of germs and my husband has COPD), a big gap under the door, a quart of beer sitting outside of the door to our room, the paint peeling off of the walls in the room, and it smelled like an exterminator had just been there.

Within 5 minutes we walked out. We did not feel safe and frankly, I would not expose my grandchildren to such unsafe and unclean conditions. Since the room was nothing like what was advertised on the net, I should have been released from my obligation to pay for a room I did not want. But I guess with a dump like that, they don't care how they make their money. If you make your reservations on-line and are not happy with the accommodations once you arrive, you should not have to be obligated to pay for the room when you have expressed clearly your concerns and objections to the facility. I will never make an on-line reservation again unless I am very familiar with the hotel. As far as I am concerned, this is extortion and false advertising and I am sure they are laughing all the way to the bank.

Wow! What an experience. First, it's a crack house/hooker hotel. Second, don't take your kids here, I did and they hated me for it. It looks nothing like the website. That's false advertisement.

All hotels were booked so we were stuck there. There were gun shots out in the front, hookers open windows like it's Amsterdam, my son freaked out, and the worst thing was at the end. We checked out, and they charged for 2 nights, $228.00. I got back home, checked my accountl, and I saw another charge of $103.00.

I called Travelodge, and they said, "No, we didn't do that". "Well, online banking doesn't lie", I told them. So I waited two more days on my account. I saw three more charges again, they overdrew my account, and charged it without my permission. I called them again and said, "What's going on here? You are charging my account again". They said the same thing, that they didn't do it. I called my bank Wells and explained what happened and they made a claim for me. I'm still in the middle of an investigation. Save yourself a headache and don't stay here. It's a good movie scene and a fraud.

I came to the hotel at about 9 pm on June 2, 2010 to check in. I had a reservation through ****. My reservation was for 2 adults (me and my wife). We came there with our friends and I asked the person at the front desk if they can stay with us in the room and we'll pay extra charge. He said no and I said that it is okay then if it will be just me and my wife who will stay. He told me to get out and he kicked us out, so we left.

OVer the years of travel I have been required to undertake, I have been forced to stay in some less than adequate hotels, but the Travel Lodge in Farmington, New Mexico is absolutely the worst, filthiest hotel I have every had the dis[pleasure of staying in. The first room they gave me smelled so bad, I walked in and walked out. I returned to the front desk and told them the room was unacceptable. They offered to move me to another room, and since there were no other available hotels in town, I had no choice. When I entered the second room it appeared to be cleaner than the first, and at least it did not smell.

However, when I went to turn down the bed, I realized that the sheeta and pillow cases had not been changed form the prior occupants. The sheets were wrinkled and stained, and there were yellow stains on the pillow cases. In additin there was hair all over one of them. I called the front desk to tell them and after a while two people came to the room and changed the bedding.

I cannot believe anyone would operate a business in this shoddy manner, ans will never stay at a travel lodge again. What a disqusting, filthy example of a hotel. I doubt they would pass local health codes!

I booked a hotel with Travelodge in February I rang a week after and confirmed the booking for june 12th 2010. I rang in June to make sure the room was there still and they said yes. Travelled down by train on 12th june 2010 to find the hotel closed and being refurbished. We rang up and they told us that they cancelled our booking 2 days before we left but did not inform us and told it's not their problem and to sleep on the street. I have emailed Travelodge and still have not heard anything from them.

Please!!! I beg everyone do not go to the Travelodge in La Mesa CA on University. I pre paid online on Cheap Tickets.com, well when I get to my check in date 05/29/10 4:00 PM the agent at the counter was very rude and short! He asked me for a 250 dollar security hold and would not explain to me why.. I then began to get angry because this is the worst cust service experience I ever had in my life! He then pushed my paperwork to the side without sayin anything.

I called Cheap Tickets and told them about my experience and there was nothing they could do besides refund my money within 5 days! What a inconvenience! I then called the police and the dispatcher apologized and told me this happens all the time at this Travelodge. When the officer came out he said this happens everyday and they are the rudest in La Mesa, but they could refuse service at anytime. So needless to say I had to find another hotel, I was out 125 dollars for my trip and my whole vacation was screwed due to my experience at the Travelodge!

We stayed for that one night but checked out early the next morning. I requested a discount and the cleck told me he was only authorized to 10 percent and I found that unexceptable and I told him I wanted to speak with the manager. He told me I had to come back later to chat with him and that he couldn't call him because he was not authorized. I ended un getting 20percent off the bill.

This caused a lot of stress and anxiety in my travel plans.

Another Travelodge La Mesa horror story. There are many apparently.

Something weird is going on at the Travelodge La Mesa. I thought our experience was absolutely bizarre and horrible, but if you look for other comments on Google or travel sites they describe exactly the same scenario, going back years! I found more than 40. Everyone says, "I can't believe what just happened!" I looked at other Travelodge reviews to see if this kind of thing just happens at budget hotels, but no. Only this hotel has dozens of these nightmare reports in multiple reviews on multiple sites. Apparently it's like Dr. Jekyll and Mr. Hyde: they seem very nice and then suddenly they turn on you. This review is a summary of our experience and others.

Here is what happens. You check into the hotel, or try to check in, and then they "catch" you doing something. This might include parking 2 cars in their empty parking lot (one car violation!), or having a baby and 4 adults in a room (four persons max!), or having a visitor (sneaking in!). Or you commit some "sin" like questioning a charge (fraud!), or asking that they not make snide comments to your back (impudence!).

In our case my wife checked in, sent an adult and two children up to the room, and then went to get a pizza. When she came back, the manager confronted her at the entrance and said "Get out, you can't stay here!" Apparently her crime was sending someone else in with the key and intending to put 2 adults and 4 small children in a room. Surrounded by belligerent hotel employees she never made it past the lobby. Then they tried to keep our other 2 children in the lobby while she cleared out the room (what, hostages?). They intended to put 4 children out on the street at 10 PM, but she insisted on getting the number of another hotel. So they sent her to an even worse SRO hotel where the night clerk offered her drugs at check in and the hooker next door had a busy night. Nice job Travelodge! To be fair, I booked the hotel online and it just listed two adults. It is not unreasonable to want to clarify the reservation. At a normal hotel they might want you to pay an extra guest charge, or pay for a roll-away bed, or offer you another room, or, being jerks, insist one adult and child stay somewhere else.

At the Travelodge La Mesa, the staff all piles out of the back and en masse they dress you down in front of your family or other guests, with insults specific to what you were "caught" doing. If it sounds crazy, it is. This was our exact experience, and multiple other travelers report variations of this! Then they kick you out and threaten to call the police, or actually call the police. Having small children or being a foreign visitor who can't find another hotel is not going to earn you any sympathy. Apparently they sometimes just insult you rather than kicking you out, but then again these seemed to be travelers who were checking out.

I assumed that it was just an unbalanced office manager, but I got the Travelodge franchisee on the phone and Anal (a typical Indian name, not a critique) appears to be the source of this madness. He told me he could have accommodated my wife and kids if he felt like, but she was a "liar" for having a booking for two adults trying to "sneak" our kids in. However, he told her he did not have any rooms. Who is the liar? Again, this is consistent with the other 40 plus reports. Travelers generally mention Anal or Oscar going crazy on them, making up crazy lies or trying to take their money. Is it like a "gotcha" game to them? It is just so crazy and horrible.

Travelodge La Mesa also has extremely positive reviews, much more in volume and rating than any other Travelodge or small hotel in San Diego. And based on review scores is apparently one of the top hotels in San Diego County, higher rated than the Hyatt Regency, US Grant, or the Omni. Hmm, plausible?

The reviews are either glowing "5s" or experiences like ours. Positive reviews say it is cleaner and quieter than the average Travelodge. Apparently if they decide you are a "good" guest they are nicer. But judging from loads of crazy stories, you cannot predict what will set them off. Just don't use a discount booking, don't ask questions, don't have any special requests, and don't complain. Otherwise, you may get a nasty surprise like my family did. Is the risk worth a two-star hotel room that is rated a little cleaner and a little quieter? On the plus side, they can recommend another hotel actually run by drug dealers after they kick you out.

I'll weigh in with my story about Travel Lodge La Mesa, CA and the manager/owner Oscar. I found another complaint about him here. I had made an online reservation and when I checked in with my fiance, Oscar informed he would be charging extra since there would be 2 people in the room. When I questioned him about this, he handed my credit card back and said to find other accommodations! Not a problem, we went to the Marriott and had a great time. Oscar is an idiot and has zero people skills. I don't know if he's the manager or the owner, but if I ever see an "out of business" sign at this Travel Lodge, I will know why. Oscar should be pushing a broom, not interacting with the public. Travel Lodge, never again!

What I'd like to know is how can a hotel accept your payment, book a reservation, and then have a representative, manager/owner arbitrarily decide that they won't honor your reservation? It wasn't a big deal for me. I'm remodeling my home in the area and just wanted to get out of the mess. What about people from out of town who don't have the ability to research other accommodations?

This was the absolute worst experience I have ever had anywhere. I had previously made reservations with the manager's wife Mrs. P. I explained that I would be driving in from New York and would be getting into town on 12/18 at 5 am and would like to check in at that time. She explained that this would not be a problem at all because of low volume. After driving 17 hours I arrived at the hotel at about 8 am and was checked in by someone on the night service that said they had spoken with Mrs. P and she explained we would be arriving early. I paid cash upfront for my room, which was strange, and explained that I had a dog. She told me that I could settle that up at the end of my stay when I pay the rest of the balance.

My wife, myself and my dog went upstairs since it was pouring rain outside and we had to get changed to get to my sister's university graduation. The room was absolutely disgusting. We were not expecting 4 stars but this was the worst room I had ever been in, and had a distinct urine smell in the room. We had just got done unpacking when I heard a loud banging like the police at my door. I went and answered the door and Mr. P., the manager, was there explaining that I need to get my stuff and get out. I tried to ask him why I had to leave and he told me that I was not allowed to stay because I had not paid for coming in early or for my dog.

I apologized to him and explained that I just paid what the person asked me to pay and she told me I could pay anything else later on. He kept yelling at me, explaining that I was trying to rip him off. I told him I would pay the money and did not have a problem doing so. He explained that I was trying to take advantage of him and that I was a homeless person off the street who was just trying to get out of the rain. I explained to him that I had spoken to his wife before and she said it was okay to check in early. He continued to yell at me and explained that I was homeless and did not need to bring his wife into this.

I tried one more time to pay and he would not take my money. I asked for my money back which he gave me and I explained to him that being that rudeness for no reason was not necessary, especially when I was willing to pay. I told him I would just go down the street to a competing hotel and pay for the room. He did not care and told me I could not afford them because I was homeless. I ended up missing my sister's graduation and am never able to make that up. This was one of the worst experiences I have ever had in my life and would have called the police if I was not so tired after a 16-hour trip. I will never stay at Travelodge hotel again due to this experience. I had to pack things up in the rain and feel embarrassed as I was getting called homeless by the manager.

My wife had reservations tonight (October 8, 2009) at the La Mesa, CA Travelodge, which she made online. We have stayed at the particular Travelodge before and found the manager, Oscar, quite accommodating. To cut a long story short, my wife just received a phone call stating that they were not able to accommodate Linda tonight because we cancelled a reservation the last time we booked there.

The reason for the cancelation was that we had an emergency at home and had to leave the area. We called and cancelled the reservation very shortly after making it, but did not give a reason as to why. By-the-way, my wife and I are full-time missionaries in Mexico and often find ourselves in the La Mesa area on ministry business and were looking for a nice place to stay on our visits (about twice a month).

I called Oscar at the La Mesa Travelodge and asked him what was the reasoning behind the cancellation and he explained that it was because they had gone to great effort to fit us in the last time and that we cancelled without an explanation or follow up phone call. I asked if he could reinstate the reservation for tonight and he said no, and that they would no longer be able to accommodate us at the hotel--ever. We are no longer welcome there.

I'm not sure if this is a corporate policy or not, but if it is, it seems a bit harsh. There are plenty of other competing hotels in the area that I'm sure would love to have our business. But if this isn't standard practice, I'd suggest [they] give Oscar a call and explain a bit about customer loyalty, satisfaction, and, more importantly, respect.

I was in san francisco general hospital for an outpatient operation . I stayed a travel lodge on the 8/27/09 and checked out on the 8/28/09, however on arrival at the hospital the doctors told my husband that they would not be able to release me until my blood work stabalizes. He then made a reservation with travelodge, same place, using the doctor's phone, and within 5 mins the doctor came and told my husband that they will try their best to get us out and back to sacramento by 10 pm. So we called back the line and cancelled. The agent nora tried calling and cancel the reservation, she gave me case number as the property management at that site was not answering the phone. I called them the next day and they told me to call back at 4 pm, called again and another person said that they don't know anything so they will have to call me back. The main issue is i was told within 8 days that my money would be refunded $130.00, now when i call customer service they are saying the property management at that site is refusing to refund bec he marked it under no show even though we called to cancel within 5 mins and was given case number.

We wish to report a very disturbing encounter we had with the manager of the Travelodge of La Mesa, that occurred on August 17th, 2009 shortly before midnight.

My husband had made a reservation over the telephone with this Travelodge and paid for our room for two nights (August 17 and August 18) in advance with our Visa card. Our family was visiting family in San Diego and needed a comfortable place to stay after driving south for many hours. We knew we'd be arriving late and that our two young children would be tired and ready for bed on arrival.

Accompanying us was our eight year old son Nikolas' licensed service dog, Hika. Hika is a certified service dog provided to us by Canine Companions for Independence. Her CCI license # is 31143 and her Contra Costa County Service Dog license # is 323. Our son has Asperger's syndrome, which is a mild form of autism and Hika is his certified companion dog. Hika wears a blue and yellow CCI vest and we take her with us everywhere. She is trained and accustomed to airplanes, hotels, restaurants and other places of business, even Disneyland! We did not require a handicap access hotel room, because our son does not have a physical disability, so there was no reason for Travelodge not to provide us with the room we had booked and paid for.

At check in time, we were informed by the manager, Oscar, that we could not bring our service dog to the hotel and that in order to do so, we would have needed to make arrangements in advance. We were all very tired and wanted to get our children in bed, so my husband said that he would take Hika to his brother's house at nearby Westdale Court, in El Cajon. Oscar said that regardless, he was canceling our booking and refunding our money. He refused to give us a room. When we asked him for his last name and the name of the owner of the hotel so we could complain, he refused to give us his last name or the name of the person he reports to. It was a very negative experience.

My husband spent 40 minutes at the Travelodge, talking with Oscar and talking on the phone with Travelodge at the 800 Reservations number, first trying to secure a room at the La Mesa property and then trying to arrange for another room for the night. We were redirected to the Travelodge in El Cajon, which is not as nice a property, was more expensive (due to late booking) and was not what we had booked and paid for. We dropped Hika off at my brother in law's house, checked in to the Travelodge in El Cajon and did not get the kids to bed until after 1:00am. I was very upset about how unkindly we'd been treated by Oscar.

Needless to say, this was a very upsetting experience for our whole family. Raising a child with a disability can bring struggles, tears, joy and opportunities for growth and understanding. My husband and I are strong advocates for our child. I am a stay at home mom and my husband is a finance director. We live in a very nice home in Lafayette, California, which is a suburb of San Francisco. I tell you this just to paint a picture of our family and to help explain that we are good people who don't abuse hotel rooms.

What happened at the La Mesa Travelodge is a very serious offense. Oscar violated California Penal Code Section 365.5. In addition, the manager violated Title III of the Americans with Disabilities Act.

This hotel was disgusting. Filthy and not well maintained. The employess where rude and unattentive. I had to endure one night in this hotel with my three children (single parent)scared for my safety and that of my children. I could not afford to loose the one night deposit. I then had to take my three children and located another hotel with availability on a very busy (weekend) Unfortunaley, it was very difficult to find a hotel in my budget without prior research. I incurred additional costs and wasted valuable vacation time going from hotel to hotel with three children.

Then, I went out with a couple of friends, and when I returned to the hotel at about 2am, there were people outside in the parking lot. One of them warned me that the owner was going nuts and yelling at everyone. I stepped out of my cab and heard it for myself.

He then approached me, and began to scream at me, telling me that I was making too much noise. Keep in mind, I JUST got out of the cab, I had not said a word yet. He just kept yelling and told me that he was going to call the police. I told him that I thought that was a good idea because I'd like to talk to them also. Of course he did not call them, no one was making any noise.

When he finally went back inside, some of the other guests came out and told me that he had been yelling at every guest that came out of their room for hours! Then, to top everything off, I went home and discovered that even though I paid cash when I checked in.... they charged my visa in the amount of $75.65. I have been calling them, but they wont give me a refund for the double charge. They just keep telling me that they're "looking into it." When ever I call, they are very rude to me.

I had booked a room for the Memorial Day weekend through Hotels.com. I paid in advance. A few days after leaving the hotel I see a charge on my debit card for another charge for the room. I called them and they refunded me my money. Now I want the insufficient fund fees that they cause with this double payment. They have been giving me the run around for about a month. I am sick and tired of them. At least give me a yes or no answer. I have not even recieved that. Please help me if you can!!

Me and My dad where in Virginia Beach VA ,we walked in with a room saver coupon asked for double bed NS room first flr our reqeust was meet. The problem of this stay was the GE Refrigderator, was not working, I examime it and notice that it seem that it was not on. select the apporiate setting. After 10 min I realize it was not working at all. My father contact the person at the front desk during the second shift and said she will send someone to look at it. about half an hr goes by and the woman comes knocking at our door. she looks at time and said she is waiting for the maintaince men to come back within 30 to 45 minutes to check it and if not I will change your rm.

an hour goes by and the woman from front desk comes by agian with no maintance person, adjusted something and say the electrical cord was not plugged in, contact me in 20mins to see if its working. I gave it 30 mins later check the refridge notice it still not working. I walked over to the front office explained that the refridge was still not working and asked to be switch to another rm. We were switched to a room on second fl much smaller that the first

The real issue starts at the time of Checked out on Thursday May 28 when my dad goes to check out the room, The personel in the A.M. shift said to my dad that nothing was wrong with the room's refridge its that we did not adjust the thing to auto. What! I was appalled about the rude comment. First its not up the consumer to make sure everything in a room should be working. Its the Business responsiblity. One thing that I notice about room 121 the clock radio was not working. i was not able to correct time, it kept blinking. I am well educated person and working a refridgerator adjusting the thermastate it quick and simple.

I will never go back to a Travelodge again also the Pool was very dirty! also at the time of checked in we were not inform that there will be a surchage for linen. If this is necessary it should be stated on signage at the establishment or verbal discussed at the time of check in. Which we were not told at all about this and just seem it bad business for this surchage to be added in secret.

I checked into the Travelodge Thursday, April 23, 2009 in Pleasantville, New Jersey just 4 minutes away from Atlantic City. I choose this hotel because of the location, the continental breakfast, and the hi-speed internet service in each room. When I checked into my room I immediately noticed the carpet was wet NOT DAMP, but WET. The bathroom ceiling was falling down and plaster was everywhere. I informed the hotel staff and was told there was nothing they could do.

I contact Travelodge customer service and after about 1 hour and 30 minutes they moved me to another. That meant I had to packed up all my things to move to this other room. When I arrived at the new room, I learned that the bathtub did not drain properly. When the shower was on for about 2 minutes the water filled the tub and you had to wait 2 hours before the next person could use the shower. I informed the Hotel staff and yet again nothing was done.

When I woke up Friday Morning, April 24,2009 I learned that although the Hotel list on its website free Continetal Breakfast this Travelodge did not and has never offer free continental breakfast. I went back to my room to search for low cost resturants on my laptop and learned that hi-speed internet in every room as listed on the website does not provided that either. I informed the hotel staff that it was imperative that I eat immediately because of my health condition (diabetic) and was told there was nothing they could do. I went back to my room to take advantage of the coffee maker in everyroom and learned they don't have coffee maker in every room. I was forced to use extra gas and money to eat breakfast.

When I returned to my room later that day, the housekeeping staff took off all the linen off the beds and when I ask when they would return the staff told me that housekeeping is gone for the day and they did not have any way to get me linen for my bed. 2 hours went pass and the cable went out. Meaning no Television at all.

So now I can't sleep on the bed because we don't have linen and I couldn't even watch t.v. The hotel staff told me they would just move me to another room. I packed up my things yet again and 3 hours later while waiting on this 2nd room, I was told that the cable is out in the entire hotel. Now here is Saturday, April 25, 2009 about 7:54 a.m. I was asleep and was awaken by what is believe to be a hotel staff member entering my room with out knocking and placing the linen I needed on the floor by the door. When I eventually checked out Sunday, April 26, 2009, the hotel staff never once apologize for all the trouble.

On the night of Friday, March 13th, 2009, three of us rented the suite at the Travelodge Concordia, located at 406 NW 2nd Street in Concordia, Missouri. It was booked under my name, above. In the morning, when I pulled back the sheets, I found a used condom wrapper, torn open, between the sheets. I didnt look further to see if I could find the condom because I didnt want to be further disgusted. I picked up the condom wrapper with a tissue and put it in the bathroom wastebasket.

Afterward, when I got into the tub shower, I found a discarded used bandage at the bottom of the tub. I finished the shower and got out but left the bandage there. This isnt just a cleaning problem. It is a public health risk and I wanted to bring it to your attention. When I told the manager as I dropped off the keys at the office, he told me that the sheets are washed every day but this was evidence that that is not necessarily so. He made no offer of a refund and, frankly, I didnt press it then because it was clear he didnt want to talk about it. He actually seemed more concerned about other guests who were coming in the door overhearing the conversation so I left.

I filed this report with the Lafayette County Health Department via regular mail because it is a public health and safety issue. The two fellows who were with me, Conor from California and Steven from Colorado were witnesses to the above. Steven is an EMT in the Denver area and was all too well aware of the health risks involved.

I don't intend to pay the charge on my credit card bill for this room when it comes in.

First room smelled of urine and we requested another room. This room was incredibly cold at night and when we called to ask how to turn on the heat, they said there wasn't any. We slept in our clothes, jackets and socks. Also, they advertised the Shell Restaurant on the premises and that facility was closed and had been closed for some time. Desk clerk hung up on us when we called about the heat.

When I contacted corporate they apologized and logged by complaint saying someone would get ahold of me. Received a letter from R. Barros and he said to contact J. Miller, general manager of the property and when I called they said there was no one there by that name. Nightmare

There was an extreme cold front while we were there and everyone in both rooms were extremely uncomfortable sleeping in the rooms. Also, the false advertising about the Shell restaurant - we would have stayed somewhere else had we known the restaurant was closed. I just want a refund of the two nights stay for both rooms.

I used Travelocity to book the hotel. I prepaid because that is how you have to do it Travelocity. When I arrived at the hotel and gave the owner my confirmation number for the rooms that had already been charged to my card, they told me that they couldn't find my reservation in their system. I called Travelocity to see what they could do to help me. The owner of the hotel made me stand out in the cold and refused to help me. He was very rude and was talking to me through the window, he left me out there while I was trying to prove to him that I did have a reservation at his establishment. I asked if he would let me into the waiting area because it was 20 degrees outside and I was freezing. He said because I didnt' have a reservation.

Travelocity called him 4 times and attempted to fax him twice. He finally turned the lights off on me and went in the back. I was outside for 2 hours trying to get my reservation. He was very rude to me, he kept trying to get me to go away. Finally at midnight when I told travelocity I wanted my money back, to which they said that they couldn't help me that, that the hotel had to agree to give me my money back, and they wouldn't, the owner recieved the fax and called his high school age daughter up from the back to get me my cards and rooms.

He wouldnt' even apologize for being in the wrong, even when I proved to them that I had a reservation. He made me stand out in the freezing cold, treating me like crap trying to get me to leave his premises-and I had already pre-paid him for the rooms. It was an awful experience with both Travelocity and Travelodge. Neither company was willing to resolve this. I had to call Travelocity 3 times before they sent the fax. I ended up in tears over the situation, and niether place offered an apology or my money back. We never even got in our rooms until 12:30am, and we arrived at the hotel at 10:00pm.

I was charged twice for the rooms, and I recieved no refund on the money. NOt even on the first charge that should have been canceled. They charged my credit card for the rooms twice!!! I would never ever go through Travelocity or Travelodge again. Travelocity claims they will be your advocate, but not even their supervisor would assist me. She raised her voice to me on the phone and was very rude.

I Checked into hotel on Friday, 2/6/2009. I left hotel the next morning and when I returned at 6:30 that evening my doors were wide open and I had several items missing from my room. They refuse to reimburse me for the time stayed or items stolen.

on the 25th Feb I needed accommdation in Spalding. Having stayed in several travelodges I convinced my wife that the rooms were clean and welcoming so we should book a room instead of a B&B.I was so disappointed when we entered the room. It was clean but so basic. It was as if Travelodge have decided to keep everything to a minimum to save cost at the expense of comfort. I was told by the manager that this was the standard room just like all the others within the group.The next time I am looking for accommodation it will be somewhere that try's to make me feel welcome.

Ok, I have stayed here once before and we liked it- clean, close enough to the park... so we booked another stay. When we showed up, they informed us at the front desk that there would be no running water in the morning. They said it would be out from 10-5. Uh, no. I have 3 kids under the age of 4. I need running water. Until the very end of my stay. This is not ok. Mind you- we arn't talking about a broken hair dryer or a missing TV remote. We're talking about WATER. I told them that I would have to stay at a different hotel and could they please cancel my reservation. Sure! For a $15 cancellation fee.

Soooo... I have to find another a hotel hat has running water, at 10:30 at night, with 3 screaming kids in the car- AND I get to pay the Travelodge $15 for the favor? VICTOR at the front desk was beyond rude. He really could care less that I was upset about this. It was like the company taught him that no matter what- he was to get that $15 at all costs. He was cocky and had a This happens 25 times a day- this is how we make our numbers here at the Travelodge on Ball Road kind of attitude. I had to dispute the $15 charge with my credit card company.

I get it- hotels have maintence to do. Sometimes the water has to be shut off. But DISCLOSE that information when the reservation is MADE so that people who want to be checked out by 10:00am can chose to stay there. It's like they book the rooms knowing that the water will be shut off before check-out just so they can collect the cancellation fees.

I was charged $15 for a room that was not usable, that I did not stay in.

Unfortunately the Internet Reservation didn't work well and was wrongly transmitted by the reservation office.

As one of us was earlier in the hotel not realizing immediately the administrative mistake done by the reservation system, the hotel didn't want to give us as a second room but wanted that we change room at 2 am after long oversea flights. There was not even a breakfast voucher.

This is not the way to deal with clients. We will not return to this shaby treatment of guests in Travelodge North, San Francisco Airport.

This hotel and his manager John have no politeness nor style to deal with their guests.

We booked a room on line at the travelodge because they are pet friendly so that we could go snowmobiling. While we were checking in after a 7 hour drive we were given a form with their pet policy. It stated that we could not leave our 3 lb dog unattended in the room. When we booked the room we specifically asked twice if the dog can be left in the room while we snowmobile. The answer we received was yes.This caused us to miss one day of snowmobilling so that we could check out and move to a different motel which is trully pet friendly. We will never stay at a travelodge anywhere again.

Caused us to miss a day of snowmobiling and frustration and anxiety

We were shuffled from one room to another without explanation. All attempts to talk with staff proved difficult as they had a very poor command of English. I finally contacted the manager (Debbie) who said there would be an adjustment made to our bill on checkout. At checkout another of the foreign staff, with an equal poor command of English, said there was would be no adjustment.

We have stayed at this motel for many years when we are racing our sports car nearby. In the last two years the service has deteriorated, including not being getting wake up calls and charged for extras in the room we did not ask for. The staff does not have good commuication skills, nor do they use courtesy or even attempt to work with guests when there is a problem. I disputed the last bill hoping they would offer some gesture to adjust the last bill. The money was not the issue, it was the principle. They refused to adjust the bill when contacted by American Express. American Express, however, offered us $25.00. I stated if Travelodge had offered at least that amount I would have seen it as at least some recognition by the corporate office of our problem. We travel at least eight to ten weekends with our racing, we will never stay at a Travelodge or any of it's affiliates. It may not matter to them, but this will cost them far more than a token financial gesture would have done.

The last two visits resulted in poor sleep and generally ruined our weekends.

On 11/17/08 at 5:47 I checked and paid for 2 nights at the Torrance travelodge. They put me in a dirty room with stained linen. At 1:30 a.m. I woke up to found 5 fleas jumping all over me ( you could see them, I was wearing white sleeping clothes). I brushed them off of me, but the jumped around to fast. I call the front desk and told them what had happend, and she moved me to another room.

I went into the second room it had ants all over the sink. So I call back to the front desk to complain, so she put me in the third room. The third room had mold in the corners, a used portable potty in the bathroom, dirty carpets, holes in the walls, spiders and more fleas. I did not get any sleep until 6:00 a.m. When I got up around 11:00, I went to the front desk to talk to the manager, but I kept getting the run around. I demanded something be done about this and get me money back, but they did NOTHING and still charged me. I contacted the health department in hopes that something is done about this matter. Torrance Travelodge needs to be shut down until they clean up their act.

I took pictures of the bit marks all over my body, the mold in the corner, the hole in the wall, and the dirty carpet. I HAVE PROOF.

I've stayed at this hotel for 3 weeks and one of the managers who lives on the property came up to me and rudely told me that I have to either stay in my room or check out! This stemed from me talking and congratutaling one of the maids young sons (11yrs old)for helping his mother with her job. Yogi thought I was harrassing him.

Not only has he told me that I need to stay in my room and if not he was going to call the police. I've paid over $1000.00 during my stay and have never been treated this poorly. This guy behaves this way every day and thinks he owns this property. There is numerous drug deals and prostitution activities going on in the parking lot and in the rooms. They also have homeless and drug users walking the parking lot and walking up the outside corridors wanting to come into your rooms and asking for money or drugs.

This resulted in undue stress. Also, I was nervous being around protitues and drug dealers.

So we stayed the night at this travelodge they did not supply the towl that goes on the floor, so when my brother who lives in san diego showed up to visit us in the morning went to use the restroom slipped on the floor and cut his toe on a screw that was from a door stop that had been broke off.

we called the front desk to complain due to the fact that i had two young children, they were very rude about it sent maintnence with a band aid and did nothing about the screw.

we were planning on staying another night but they decided to kick us out instead.. my brother went to the front desk to find out why they were kicking us out.. she proceeded to call the police on him. they showed up thought it was un necessary so they left. the lady at the front desk refused to give me her name..

gash on toe, very painful, trouble of packing up in a rush with two children, trying to relocate on a friday in san diego. frightened my children by calling the police.

I have never stayed in such a dirty motel. There was mildew around the windows, several rings around the tub and mens facial shaving behind the sink. I mean really.

My first experience in Seattle I phoned the travelodge for directions on how to get there, the lady was really rude and confusing on the phone. I drove around trying to follow her directions for an hour and a half at this point it was approx 330 am and i phoned her again. She told me that she had given me simple directions and that i didnt follow then after listening to her be rude to me i decided to hang up on her because i couldnt take anymore of her voice.

I finally arrived at the hotel with excellent directions from this young lady at the days inn extremely aggrivated. I walked in and she told me she had cancelled my reservations on me and that she was doing night audit so i had to wait. After her using a non friendly tone i asked her well if i dont stay here tonight will i be charged? she replied no. I said fine then i will go somewhere else where i can get some decent customer service, i walked to my vehicle and went back to the days inn.

After getting home from my trip I noticed that she had charged my room for one nights stay which was 110.27. I phoned and spoke to the manager who told me ahe couldnt reverse the charge because her employees storey was very consistant and i was apparently drunk and spat on the window after i left. Which i did not do. My point being i was told i would not be charged for anything and i got charged.. The employee is lying to her supervisor making up things about me and who i was with, she also denies saying she wouldnt charge me for the room which really makes my blood boil considering i had another girl with me that can vouch for me!

Arrived at Travelodge Ozona at around 11:30pm after having driven for 6 hours with three small children. There was no one in the office which was dark and no instructions for after hours check in for people who have reservations such as myself. There were about 7 sets of keys with room numbers on the sitting under a window. I took one and went to the room. There was someone already in the room! Went back to the office, walked around in the dark to check for an alternative opening but there were non. My Children were scared in the car. I tried the door, still no one in the office. Knocked, no one answered.

I grabbed the rest of the keys and tried each one with the matching room numbers, non worked, all vacant except for another in which the people were inside. I was scared to death at this point, drove back to the office and left the keys except one for proof that I was there. I drove to 2 other hotels but there were no vacancies. Tired and frustrated and around midnight, I drove an additional hour and a half to the next town, not knowing if I would make it due to my fatique and lack of care for my health issues, three very upset children. I found a hotel in Fort Stockton.

This morning (7/30/08) I called Travelodge to find out what had happened to my room. He said he was there the whole time and that I wasn't! I asked him why on earth I would be calling him if I hadn't been there! He called me a stupid liar and that I was trying to get out of paying. I tried to explain that I was there for about half an hour and no one was in the locked office. He began to yell at me, called me names, and told me to go to hell...he was charging my card (I never even mentioned the card, I just wanted to know why I was locked out of the hotel!).

His yelling was so intense that I even had to pull the phone away from my ear. I said that I couldn't believe the way he was acting so rude and defensive and that I would contact his corporate office if he didn't calm down. He said ***** ***, call whoever you want, you're paying! I am mortified and shocked by his behavior. I'm tired and have vomited twice since midnight.

I am exhausted, fatiqued and still sick to my stomach. He treatment of me left me scared and shocked.

We had BED BUGS. When we called the desk they sent 2 men that said nothing. They said they wouldn't charge us, but they ended up charging us $30 instead of $60.

this is disgusting.

room NEXT TO OURS went off at 3:45 AM Monday June 9 and remained on for over 3 hours keeping us awake! I could not reach anyone in the office to check out that problem even at 6 AM I called the office and no answer.

We tried to get an additional packet of coffee and the front desk had no idea where one would be. The shower knob came off in my hand (I am not a strong person and just had shoulder surgery so you know I didn't pull very hard on it). We managed to make the shower work and left the parts on the bathroom sink. No one ever repaired it. Lastly, we were told if there were no parking spaces available in the lot (very small) we could park on the street overnight. Well, it is posted NO PARKING BETWEEN 3 AND 5 AM so there is no way we could do that without chancing a parking ticket. All in all, it was a horrible experience and we both feel a refund to us for the last night (when the alarm clock awakened us and continued for hours) is in order. I do not know how this site works so hope you will contact me if I have to go in another direction.

I have been staying at this hotel for 2 weeks paying a weekly rate of 403.46 and at the beggining of the 3rd week they told me i had to change rooms because someone else had reserved my room...then offered me another room, but this room is where they let people with pets and smoke live i am allergic to dogs and i dont smoke is this the way business should be done or is this racial since me and my wife are the only black people in the hotel....i believe it is racial because the general manager told me if i didnt like it to go stay somewhere else...i believe travel lodge to be a nationwide corporate franchise.... wha t kind i do about this type of treatment now and in the future

We had a gps, digital camera, portable dvd player along with 17 dvds, an mp3 player all stolen. Along with the smashed window. All that means nothing if the rowdy group outside had harmed us which obviously was a definite possiblity - they were up to no good.

The room was not clean when I checked in and was not cleaned for my entire stay. I finally had to clean the room myself. Then they overcharged me.

There were no towels in the Travelodge room. I complained and was told to leave. I said "No." The police were called, and I left. I ended up in the hospital and my wife became ill. I have complete details in a computer document.

I was asleep in my Travelodge room. At 1:00 a.m. a gentleman opened up my door and stepped into my room. I was upset and could not go back to sleep.

Earlier, when I first checked into this room, the desk clerk did not want to give me a receipt. He said it would be a total of $65.00. I gave him cash, and he said, "Oh, if you are paying cash, it's $75.00 since if any damage is in the room when you leave, we can't charge a card." So I gave him the $75.00 and believe he pocketed the money.

Registered for Travelodge Northeast in Philadelphia, PA on line. Paid by credit card. Arrived, checked in the front of the place and was assigned a room in back. As I drove around, I noticed sheets on the windows, taped windows, and filthy windows. The only entrance to the room I had rented was open. When I entered the building, the stench inside the place was awful, and I nearly gagged. The air in the building was filled with mold or mildew or something in addition to cigarette smoke. Awful stuff. Carpets and walls were filthy and I had to walk through this area to get to my room in the back. I turned a corner to the no smoking area, which was a slight improvement but there were no exits to this area except for one small door at the end and the latch was broken on that door. I left and did not ask for my money back. I exited in the empty pool area. This Travelodge is under renova-tion and rightly so, but no one told me about it at any time. The place was only $75 a night. I should have known better. I do now. It was a $75 lesson. I would like to complain to corporate headquarters for Travelodge, but cannot locate that address.

Result was we were stuck in Philadelphia on a Saturday night, after traveling from California. We had to locate another place and changed our plans and ended up in Mt. Laurel, New Jersey at a Doubletree Hotel for more money but which was a marvelous place to stay.

We checked in on August 24th in Williamsburg, Va. When I got into the shower i about puked.Found on the inside of the shower curtain several ***** hairs. I also found urine and ***** hairs around base of the toilet. I went up to the front desk to complain and she said she would get us a new room. I said the same person is cleaning that room also. She stated she even talked to her district manager and thats all they could do. I had nowhere else to stay as it was prime season with no other hotels to be found.

My wife and I stayed overnight at the Travelodge Motel in Reno on Sept. 12 where I was awakened by bed bug bites on my forehead and body. I went to the desk to show them my bite, they gave me another room. The next morining I took a bed bug to the desk to show them and I also told the shuttle driver taking me to the airport to catch a flight, about the bed bugs. Wks. later we talked with Lisa Andrus in person and she appeared to know nothing about the incident. I wrote to her describing the episode and also telling her about my wife not-knowingly took the bed bugs to her brother's home and infected it.

It cost over $200 for debugging and we had to throw out pillows, luggage, and clothing that were infected -- bringing the loss to well over $500. When I asked for some kinds of compensation, they hotel offered 1 night of comp.. I responded with a counter offer of 6 nights of complimentary rooms they rejected the offer. I find their response to my complaint insulting.

I don't have a total figure on the financial loss but it is well over $500. I am very sensitive to bites of any kind so my bites were over 1.5 inches in diameter and prevented me from sleeping all night. My wife had to throw out 2 suitcases, 2 down pillows we bought in China, slothing, and the cost to debug her brother's home.