Travelocity - Hotels

The hotel was not as nice as the pictures showed and it wasn't as close as we were told to the boardwalk. Also, no one seems to know about the shuttle service to and from the boardwalk. Plus, we were supposed to get a 20% off coupon at Denny's at check-in and didn't get that. What was promised came to nothing. We will never book with them again. And on top of that, when we called customer service, they hung up on us. Never again. I will pass my experience on to my friends and family.

I booked a 4-star hotel on the Magnificent Mile and received a hotel 40 minutes from downtown Chicago, in Rosemont. Since I intended to stay downtown after a wedding, this trip to Rosemont was useless. I was told that no changes or refunds could be made, as this was a top-secret hotel. When I asked for a supervisor and explained that I did not get what I ordered, he explained that their duty is only to find a 4-star hotel within a "reasonable" distance. He agreed that Rosemont was not reasonable, but he only offered to forward the matter to his technical team, so that they could figure out what might have caused the glitch.

Meanwhile, I was told to wait 72 hours for their phone call. Since my hotel stay was scheduled for 96 hours from then, I called them back the Friday before asking what progress had been made and if I would be refunded or booked in the appropriate area. I was told, after many hours of being on hold and passed back and forth, that the matter was still with their technical team and since they had not heard back from them yet, they could not comment further. They kept their word, just about every 72 hours.

Since then, I received a call from Travelocity telling me only this that the matter is still being looked into by the technical team and I should hear back within 72 hours. Approximately 8 times, I was told the exact same thing - to wait 72 more hours. So today, a month later, I called them (since it had been more than over 96 hours since I had heard from them); and guess what I was told? "Our technical team is still working on it, and you will rest assured hear back within 24 hours." Hearing back is not the same as hearing a resolution. I gave them a month to decide how they wanted to resolve this, and I have received no further updates than "still working on it" and "please be patient." Enough.

After 15 years of Travelocity.ca, this is my first complaint. I booked 7 nights in Southern Hotel Delhi, India. Arriving at 11:40PM, the hotel and rooms were disgusting in all ways (dirty sheets and pillows, bathrooms with feces, no shower, etc.). The hotel could not supply us with a reasonable room and we left immediately the following morning and found alternative accommodation. We phoned Travelocity the following morning and were told the computer was down. We phoned later and after being on hold for more than 1.5 hours, we were disconnected?

Upon our return to Canada, we have phoned Travelocity.ca 5 times now (more than 7 hours in total). We were informed that it was TravelGuru (their Indian affiliate) who was responsible, but they would get back to us. After more than 1 week and all these phone calls, I cannot talk to a supervisor anywhere nor can I get anyone to call me back to get my money refunded. The photos I took would certainly substantiate our case, but no one is interested to resolve the problem. I always spoke highly of Travelocity, but this lousy, non-existent customer service has lost me as a future customer. PS, still waiting after further phone call made and "promised" that someone would get back to me immediately.

I called and tried to get help with booking in zip code 10512. The rep booked me in zip code 12528. For two weeks, I have been calling due to the fact that within five minutes of booking the reservation, I called back to tell them about the error. All I kept hearing was they needed to find the recording to confirm the cancellation. They took $134.21 of my money and were just flat out refusing to give it back. I called the hotel, and they confirmed with them that I did not use the reservation. This is considered stealing. I am a single mother of three children, and this amount of money is hurting me greatly. Yet again, I'm on hold for 45 minutes awaiting help.

I am currently in Afghanistan on a government contract. I booked a hotel on R&R dates. I received the dates and they were changed. I asked customer support to help me. I have no phone access and only have internet due to the area in Afghanistan in forward operating base. The first operator told me they tried to call the hotel to see if I could cancel but said no one picked up. I have to call myself. After two days of waiting for a response telling them I didn't have phone access, I got no response. I emailed again and was told they can't help me after the first customer support person said they could but just didn't want to call back.

What's the use of customer support on the internet if they can't help you over the internet and just pawn it off to call the numerous numbers I was given after telling them my situation of being in a war zone with no phone access? I will no longer use Travelocity and will be sure to tell everyone in the military how customer support lacks helping people who are over here for them.

On January 14, 2012, I used the travel site Travelocity to book accommodations at the Calypso Condominiums (by Oaseas Resorts) in Panama City Beach, FL for four nights from April 1 until check out on April 5, 2012. This was going to be a spring break vacation for my daughter (who is graduating and moving away) and my self. I had researched several of the different locations in Panama City Beach that were beachfront and made this one my choice. I prepaid $837.32, which was the cost of the room and service fees and tax recovery fees. I understood upon check in that I would be responsible for a cleaning fee and a damage deposit.

On April 1, I drove 750 miles to the beach. When I arrived at the Calypso to check in, I was told that there was no room for me there and that my reservation had been moved to a property that was four miles away on the other end of the beach. I was supposed to have been contacted about the situation, so that I had the option to make other arrangements such as finding another property or cancelling my reservation. It seems that there were maintenance issues and then the unit was sold. I never received a phone call nor had any prior knowledge of what was in store for me. Needless to say, I was livid.

I had chosen this property for its location and the fact that it was relatively new, and it's in walking distance to shopping and dining. When I asked if this property I was moved to was comparable to this location, I was never given a straight answer. I then called Travelocity to find out if they had any knowledge of what was going on here and to get assistance. You know your satisfaction is 100% guaranteed. The customer service rep there put me on hold several times, trying to contact management for this company.

In the end, I was told I could cancel my reservation and find somewhere else to go or take what was offered me. I had just driven 750 miles, and there was not a place to be rented (beachside) within a 100-mile or so radius of this beach, as it was spring break. And even Oaseas was completely booked up, and they own 8 properties that I am aware of. I had no choice in this. Had I been notified, I could have had the option to cancel my reservation and get a refund of my money or at least have the option of trying to secure another location to stay at or another destination, to say the least.

When I drove the four miles up the beach to the alternate location, to say the least, I was not at all impressed with my new accommodations. The unit was not satisfactory for me, and I now had to travel to get to any dining or shopping. Travel took forever to do, because there were hundreds upon hundreds of kids on the roads and in the streets. Travel was bumper to bumper. At check-in, I explained the situation to the desk clerk and told her that I had been told that adjustments to my bill would be made when I checked in here. I had already paid more that the total cost of my new location.

I still have not had feedback, as to a refund of the difference or what was going on. Had I been given notice of the situation at hand, I could have been able to make a decision on my circumstances. Had I been given a new location that was comparable to the reservation I had made in January, I probably would have been satisfied. You will say "Well, you did get to stay somewhere." Yes, but the problem was I did not have an option. I was 750 miles from home with no place to go. I did not have a say in this realistically. I feel that that there should be some accountability somewhere. Honestly, I feel that all of my money should be refunded to me and that someone somewhere should eat this financial disaster.

On March 25, we booked a trip to Fort Lauderdale, FL at Pelican Grand Resort and were told by the rep we would have an ocean view and a free continental breakfast each day for our 6-day stay. I then called the Pelican to confirm this and they stated a coastal view and no free breakfast. Travelocity claims they record all calls and told me they had to review the tape. I received a call back three days later by the manager and was told they couldn't find the recorded conversation. How convenient for them. They misrepresented the trip and it is bought and paid for. I need help to resolve this. Thank you.

Well, I tried to book my trip through their online website but I kept getting connection issues. So I called to speak with a customer service agent. I told her what was going on and she said that she will wave the $20-$25 processing fee because I was trying to book it online, which I really appreciated the gesture. I told her the date and the hotel I want to stay at (going from L.A to Hawaii). I also told her the price and the times of the flight I had everything still on my screen. When I gave her all the details, she quoted me $1400-plus (not sure exactly the quote). I then told her according to your online website it says $1300.83. She said hold on let me check and see if she can match that price. She took a few minutes and then said yes, I see that here. She said I can match that price! I said great and asked her again, so the total with taxes and fees is $1300.83? She said, yes, sir. Then she said she will book everything for me and get me a confirmation number sent to me via email with all my information. The total time of the transaction was 30 minutes. I thanked her for her help and told her to have a great day.

Then I went to my email and checked the times and the date to make sure everything was correct for my trip. I then saw she charged me $1398.83, so I called back to the customer service number which I called originally and told them my situation. The first agent I spoke with was rude. He stated I shouldn't have agreed to pay the $1398.83 to begin with and the only option I have is to cancel the trip. Then I stated it's not my fault and I told him the dates and hotel I wanted to stay at to see if he sees the same price I see on my screen. He said, yes, I see the $1300.83 you are talking about, but the fair price go up and down all the time and it could be that the time of your booking this wasn't available. Then I said I have the screen here on my computer with the time stamp on it showing $1300.83. Then I asked to speak with a customer service manager.

After waiting almost 45 minutes, I was told that a manager will have to give me a call within the next 24-48 hours. Then I said I need to talk to them today before the 24-hour cancellation is up. This company gives you only 24 hours to cancel and get a full refund. So I waited on the phone another 30 minutes and finally I spoke with a manager. He said the same thing. I said if I do a refund and book this $1300.83 package, which is the same package I have now, how would this work? He said your card will be charged again $1300.83 and the $1398.83 will be refunded in 7-10 business days. I didn't feel comfortable with that. I told him they made one mistake already, what if I don't see my refund for months? I can't afford that. Then he said that the other option is to listen to the prerecorded phone calls and see if the agent made a mistake. If she said she will match that $1300.83 I saw on my screen, he will refund me the $98.00 I was charged. I told him if he could enter in the dates of my trip with the hotel info and see if the $1300.83 package is still there. He said, yes, I see that but the price change all the time. Now, I have been on the phone with this company for 2-plus hours and still the price is the same.

So I asked the manager how long will this take and he said 48-72 hours. I said worst case scenario is if they don't find the recording. He said they will deal with that when the time comes, but for now those are my options. So I felt like I had only one option: to wait for the manager to contact me. So I waited! 3 days went by with no calls, so I called again. I was told by an agent that I got 2 phone calls and they left 2 messages on my phone. I asked the phone number they called. It was a totally wrong number. So I gave them the right number and asked what my update is. And the agent said they are still checking if I could give them a couple more days. I said OK. I waited 4 days and still no call. So I called again and again they said they called and left 3 messages. I asked which number they called. They had the right number, but I didn't receive any phone call. So I asked for an update and the agent said, sorry, they couldn't find the prerecorded call and there's nothing they can do.

I have to stick with the $1398.83 that I was booked with. So I asked to speak with the manager and again I waited 30-45 minutes. Finally, I spoke with the manager and he said that they were unable to find the recording and that they must go by what was booked, which is the $1398.83. He added that I couldn't cancel my trip for a full refund because the 24-hour deadline had passed. He said I can offer you a $100.00 credit voucher to any Travelocity booking in the future. I said no, thank you, I am not booking with this company again and that I was reporting this to my local news and the Better Business Bureau. By this time I was upset, so I believe this company has the worst customer service and the worst policy ever. I will never book with this company again and I am hoping that the Better Business Bureau can do something about this so no one falls for this crap again. The sad part is all I wanted is what I was promised—nothing more, nothing less. Most people would ask for a lot for inconvenience. Sad, but this company is the worst ever!

When I booked a first anniversary trip for my wife and I, I was looking for a room with a hot tub. I asked the agent if one was available at the hotel I was looking at. She said "let me check", and then came back, and said there was no hot tub, but that every room like the one I was wanting to book, a " king 1 suite", had a jacuzzi or whirlpool tub. During the booking, she started telling me about the included amenities. Each time I was assured that, yes, my room would have one or the other, a jacuzzi or a whirlpool tub. Upon arriving at the hotel, I found out that my room didn't have either one, and the hotel did not even offer a room that did.

I spent the next 5 hours trying to get this resolved, in which time I was lied to again, being told that there were no hotels in St. Louis, that even had a jacuzzi suite offered. Amazingly enough, the hotel manager called their other property, who did in fact have a jacuzzi suite available. I was finally transferred to a manager of Travelocity, after the customer service agent was unable to do anything for me at all. When I informed the manager, Jen, that there was a room like the one I was supposed to have been available, and that the hotel was willing to work with me at giving me the room. She, Jen, said she would take care of it.

After this, I was hung up on, twice, and the second time, was not called back for an hour and a half. I was given a $100 voucher for my next trip booked through Travelocity, but why would I ever trust them to book another vacation for me, when I was lied to, and my first anniversary was ruined by them. This was truly the worst experience I have ever had, with a booking company. I will never use them again. The end consequence was that my first anniversary was ruined by being lied to about what I was paying for, being lied to about what was available to fix the issue, and spending 5 hours on the phone, most of which was time on hold, being hung up on twice, only to be told that they were "so sorry". This is a ruined day and memory, that can never be gotten back or fixed!

Had zero response to my complaint, thus far, I emailed twice. Regarding the cancellation of the above hotel booking, I would like to register a complaint. The customer service I have received from your company today is the worst I have ever experienced. This morning, I made a booking through the online Secret Hotel option for Panama City. Prior to making the booking, I contacted my bank to ensure that the payment would be made without any issues, and they confirmed that it would be processed. I received the confirmation email from you to advise that we would be staying at the Finisterre Suites and Spa, and that my account had been debited $355 (231.17). I also called the hotel a couple of hours later to confirm the reservation. At 2pm, I arrived at the hotel, to be informed that you had cancelled the booking. I contacted your customer service department, and was advised it was a payment issue, so I called my bank again. They informed me that there was an active payment pending for the amount paid to yourselves, and that there were no issues with the payment being made (this phone call cost me 10 to make).

I then called your customer service, who again advised that it was a payment issue, and I was transferred to your payment verification department, to an incredibly rude agent who advised that his name was Roy ** (which I highly doubt). After trying to explain to Roy that I wasn't trying to find out if I had been refunded, but rather why the booking had been cancelled, so that I could try to rectify the situation, he asked me to 'stop interrupting him as the money had been refunded'. That was the resolution and the end of my issue, as far as he was concerned. At this point, I was still stuck in Panama City, without anywhere to stay, trying to find out what I could do to resolve the situation. I again asked Roy what I could have done/could do to resolve the issue, and be able to stay in the hotel.

I eventually understood that the booking was cancelled, because you were unable to contact my bank by phone. Roy was unable to answer why you would need to do this, when I had provided all my banking details online, at the time of booking, including the bank verification password, and had spoken to my bank to inform of the payment in order to ensure that it wasn't blocked. On inquiring if every Natwest customer across the world using your site today had had their reservations cancelled, because my bank did not answer the phone, Roy advised that no, you don't do it for everyone. I again asked what I could have done to resolve the issue, as I had spoken to my bank twice and there was no problem there. I had filled out my details correctly online (which at first Roy suggested I had not). and I was not asked to provide phone numbers/alternative phone numbers for my bank (which again, Roy suggested I should have done). He seemed unable to provide any answers and reverted to his original response that the issue had been resolved. as I had been refunded. and this was therefore no longer his problem.

So, at this point I was still left standing in the hotel lobby, getting upset at being completely helpless. I was then transferred back to customer service, so that I could try to re-book my original booking, and was willing to do whatever I needed to with my bank to make it happen. I was informed they could not do anything with this, as it was a Secret Hotel. I would have to go back online and book again (the hotel then informed me that there were no reservations remaining for this offer). Without another option, I have now had to pay the full price to stay in this hotel for two nights, of $220 per night. I have wasted 10 in phone calls, been crying in the hotel reception from the stress of it all, been spoken to like this is my fault by your customer service employee, Roy, and still have no idea why this reservation was cancelled as the payment was sent, thus proving that I had the funds to cover it. I have contacted my bank for the third time and they were also bewildered by this issue.

I also have a piece of paper printed by the hotel, which suggests that I am being charged a cancellation fee (one day), although Roy did advise that I will be refunded the full amount. In addition, I received the cancellation notice for my booking, 30 minutes after I had initially tried to check in (while I was on the phone trying to get an answer as to why it had been cancelled). I am absolutely disgusted with the services I have received from Travelocity today, as were the hotel staff here. I really don't know what I could have done differently, and would appreciate it you could let me know as 'Roy' himself appeared confused, when I pressed him for further information.

I booked a top secret room in Chicago in the morning (around 10 am) and was quoted $207. I accepted. I checked into the room that night. It seemed pretty empty and not so nice. So, I checked the hotel website on the internet and they were booking rooms for $99. Travelocity said that since I did not notify them 24 hours in advance, I would not get a refund of the difference. Their rep told me that complaints like mine are very rare. Yeah, I bet. I have used Travelocity for 15 years. I cancelled all correspondence and now use one of their competitors. Also banned my faculty from using Travelocity for business travel. I would love to see a class action lawsuit and would sign up to be part of it.

"Secret Hotel Deal" is a bad idea. First of all, advertising is enough to click on the link in a blink of an eye, 50% off top secret hotels, but the partners don't want you to know (they don't want you to know because you'll reveal the name of the hotel chain that is a complete dump and not buy! Well, yes of course without a doubt! ) the $155.00 I paid which has tax included. I was mad, the surprise was Holiday Inn! So you mean to tell me hotels on the top secret list are dumps like Holiday Inn, Ramada and Days Inn? Where do you get up to 50% off? There is no way Holiday Inn is over $155.00! That's insane. I stayed at better places.

Solvang is a small town surrounded by beautiful wine countries, fresh air, Dutch inspired town and accommodations usually go into cottages or bread and breakfast or spas. I really wanted a beautiful cottage overlooking the country, and hearing only sounds of crickets at night. Instead, I will get a balcony with two plastic chairs you can buy at Big Lots, overlooking cars, air-condition as loud as a rocket, and children running up and down along the corridor.

I have no anticipation for this trip. I tried to tell them and, no, they cannot cancel, or change so I'm stuck with this place. This might be a legal way to trick the consumer but it's wrong. We have the right to know what we are paying for. It does reveal its secret and it's in our own discretion to proceed, but also it misleads you to believe based on number of stars and price that this will be a nifty place. It's not, it's generic. Not only that I went directly to Holiday Inn express online for Solvang, the price without taxes is $157.00 for that very same day. So you mean to tell me after this lost gamble, I only saved not even $20? Not just that, I'm sure Holiday Inn, if booked through them direct, I can get this cancelled with no penalty fees within 24 hours.

I had tried to book a hotel reservation and was told that there was an error with my reservation, yet I was charged. I had to call 3 times to get in handled and I had 1 wonderful supervisor to fix the problem immediately, who said it was just a freak system error.

Foolishly, I gave Travelocity a 2nd chance and the same thing happened. I was promised the issue would be resolved and it was not. Today, I called and received the rudest representative, who was the only one among my 6 attempts of calling, not allowing me to speak with a supervisor because I complained about how rude I was being treated and was asked questions that no other representative had asked.

On top of that, in the middle of me speaking to him, he cut me off by putting me on hold for 15 minutes and then hung up on me. I then called back received a friendly representative, followed by a friendly supervisor, who ensured both my initial issue and the horrendous representative experience, would be handled. They immediately called my credit card company with me on the other line and when we got cut off, the supervisor immediately called me back.

I checked into Econolodge in Fort Myers, FL and found that the pool was broken and down for three to four weeks. I tried to check out but they would not allow me to. I stayed one night and went to another hotel for the other two nights.

I asked for a full refund of the cost of this hotel and related charges. I have called on several occasions but to no avail.

My friend Irma and I booked a hotel through Travelocity in hopes to find a decent hotel at a pretty good price. In the last 14months Hotel Riverside Studios(the hotel we booked) has reported bed bugs. As well as a citation for unsanitary conditions in New York. After further research I've come to learn that it's also registered as a halfway house. The reviews on their site did not reflect the true nature of the hotel. When we requested a credit to rebook a SAFE hotel they refused!

I want to file a complain with this resevation that I did through travelocity I pay for a hotel that was 4 start and when I get there is not one start I feel that somebody stole all my money , I lost my vacations time with my whole family, I belive that for this false information & all money that I paid for & lost I need to be compesate, thanks.

I booked this hotel through Travelocity. It had a high rating and the pictures of the hotel looked good. I got there and would not get out of the car because of the dangerous environment. The building had been on fire at some recent time. The windows were boarded up and caution tape were still in some areas. There were junky furniture sitting outside in breezeways. The metal framing was charred and black with soot, so this must have been a big fire. I drove around and took pictures. I saw a breezeway ceiling that was collapsing and by the time I drove around again, there were a couple of guys lifting it up and nailing it back - not fixing it, but making it look fixed.

I called Travelocity and they had the nerve enough to tell me that if I stayed at another hotel, it would be at my expense. They had the nerve enough to tell me that I needed to call the manager at the hotel. I refused, that was their job. They booked it and I should not have to put myself in danger. I fought with them over the phone for two hours. The first time I called, they told me that I would have to call back in 30 minutes and that their system was down and they could not help me. So I sat in the car and waited, and then called back at 11:50AM. It took 15 minutes to get to talk to a supervisor. Then I had to wait again to speak to Abby, a supervisor, and was still on-hold at 12:28PM.

When I finally spoke with someone, I was given the runaround. Travelocity did not put me in another hotel and told me it would be at my expense if I did. After so much time and being so stressed and late to a reunion due to this whole mess, I finally told her that I would deal with them when I got back home. I went and got another hotel for one night. I could not afford to book another hotel. I then was able to stay with a friend the rest of my trip. I refuse to drop this until I am compensated by Travelocity. I do have pictures of the hotel to back up my claims. Travelocity records their calls so it should be recorded how they did not resolve this with me and put me in another hotel.

I booked 4 motel rooms with Travelocity. I prepaid for the motel rooms a total of 10 people. When one of my guests arrived at the motel, I called Super 8 in Montgomery, NY. One of my guests was charged there credit card. Meanwhile, the room was already prepaid by myself. I had called Travelocity to have them call the motel and credit one of my guests credit card, but they are giving me the runaround. I have been on hold and transferred, and they still have not resolved anything for me. I called and was on hold for 2 hours one night and then the next day another 2 hours. I have phone bills to prove.

They got on the phone with me and told me that I had to call the motel. Meanwhile, I did not book thru the motel that I booked through Travelocity and this should not have happened. The motel was dirty and the people there didn't know what they were doing. One woman at the front desk took my credit card, had it in the copy machine, was arguing with me that she gave it back to me and I told her, "No, she didn't." I was in the copy machine. Travelocity has not helped me and so they charged me for 4 rooms, and they double charged my guest for his room. I believe that is stealing.

I booked three rooms at the Microtel hotel in Louisville, Ky. Our arrival date was Monday, May 2nd and departure was Thursday, May 5th. My sister had died and we, meaning her family, was there for funeral services. After traveling over eight hours and visiting my family members, we decided to go to the hotel. I looked at my cell and saw that the hotel reservations were cancelled and the money was refunded to the credit card.

I called. To make a long story short, the representative could not say why the reservations were cancelled. At first, he said that there was a problem with the credit card. But when I pointed out that the money was refunded back to the credit card, then he said it was the hotel who cancelled. He did not know that I had the hotel on the phone and the hotel representative said she received a call from Travelocity and they cancelled the reservations.

I had to find another hotel and it was pouring down rain. There were two cars and eight of us. The only thing I could think of it was Derby Time and Travelocity got a better rate then what I was paying. I will never ever use Travelocity again. And I will make it known to my friends and colleagues how I was treated to ensure that they will not do business with them as well.

My husband and I have used Travelocity for many years for air, hotel and cruises but this time I booked through my Travelocity iphone app for a hotel here in Jackson, MS because there were tornadoes threatening my home. I took my time looking through all the hotels and decided to do the Top Secret Hotel based on the list of amenities it showed me were available there before I booked. When I got to the hotel, I was informed that it was a non-smoking hotel though that was not mentioned in the list of amenities and restrictions. I know a lot of you may not be smokers but that is like getting to a hotel and there being no TV! I called Travelocity customer service and spent a good hour or more talking to rude, ignorant person after person, to see if any help was available. Don't get me wrong, I would usually, very begrudgingly, just go smoke outside but we had heavy rains, 60+ mph winds and tornado warnings, and according to the ** they had at the front desk, there was no outside smoking area. The Travelocity customer service people were rude and refused to let me talk to their managers and told me I would get a call back which I never got! I am sorry to say that I am very sorry I used a company who treated me this way and I wont use them again in the future! And I fully plan to tell everyone I can about it so they don't make the same mistake!

I booked a "Secret Deal" for a room by the airport with an airport shuttle. There was no shuttle. The hotel sent a cab to pick us up, then refused to return us to the airport the next day.

Travelocity kept me on the phone for 65 minutes before finally agreeing to pre-pay a cab for the return to the airport. I had to be beyond persistent to get them to pay the cab. Thank goodness I am in sales, so I did not take their no answer (they said no about 25 times before agreeing it was their mistake). They also gave me a $25 credit to use on a future hotel booking, which I received my email, since I complained about them wasting over an hour of my time to fix their mistake. I tried to use that $25 two days later to book another room and Travelocity refused to let me use it saying, "The hotel you want won't agree to the discount."

I could find no hotel Travelocity would agree to use that $25 credit on. The Travelocity staff is all Indian, it seems. While technically, they speak English, they have little grasp of American style of communication. They talk and talk but convey very little information. If I had known they only use non-American call centers, I never would have used them, and I will not ever in the future.

I was researching 3-star or more hotels in the Richmond, Va. area on Travelocity's website. A popup occurs on the page for Travelocity's Top Secret Deals that would offer deep discounts. I understood the terms and conditions that once I have selected the category hotel, amenities, rating and region, Travelocity would make the selection which is nonrefundable, nonchangeable, etc.

While on hold for 45 or more minutes, I researched other sites and ratings on Clarion Inn and 75% of those site also listed Clarion Inn as a 2-star hotel. I explained it was mighty funny how Clarion Inn suddenly had a 3-star rating and was based on 1 person's review. Then to top it off, the savings was only $9.00 It was a costly mistake because I will not occupy this hotel room under any circumstances, even underhanded and misleading practices that has made Travelocity a profit.

I was browsing through their Top Secret hotel listings and I bid on a listing for a 3 star hotel which specified that the hotel was inside the Orlando International Airport with a rate of $74.75. There were several similar listings for 3 star hotels near the airport but I specifically chose the one inside the airport. There is only one hotel inside the Orlando International Airport and it is a Hyatt Regency.

After confirming the purchase, which again specified the hotel location inside the airport, the hotel was revealed to be located a few miles down the road from the airport. I spoke with several individuals through Travelocity's customer service line and although they all agreed that what happened was wrong and that the website was inaccurate, they still won't refund my money. They said it's 'close enough' to what was described.

Near the airport and inside the airport aren't the same thing! That's false advertising! I printed out every page of the booking process and it states that the hotel is located inside the airport so I have proof that this is false advertising. I want my money back as I never would've bid on the hotel if I had known it wasn't inside the airport. Travelocity refuses to offer me any sort of compensation. The total cost was $93.20 with taxes and fees and now I'm stuck with a hotel that doesn't fit my needs. We arrive in Orlando at 9pm and we have an early morning departure the day following our stay so we need to stay inside the airport due to time constraints.

In January, I booked a flight and hotel to New York. In September, the airline canceled one part of the flight back home. Travelocity's only remedy was to cancel and rebook my flight at a much higher price. They wouldn't book a flight so I'm stuck half way home and have to book my own flight home which is still cheaper than Travelocity re-booking the entire flight.

They sold me 3 Hotel Reservations at one price that seemed great. I even called back to make sure that it was correct and that it could not change. I have the confirmation emails and my CC was charged. Then I received a call on my home phone from Travelocity stating that they canceled my hotel reservations because the price was an error.

In the meantime I canceled my other hotel reservations because I was assured by Travelocity that the booking was secure and could not change. I now have no reservations and the original hotel booking at another hotel was already canceled. I have no reservation. They offered a small discount if I booked another reservation with them within 10 days. I cannot afford to have the worry that the next reservation will be canceled as well. This is a big trip to Asia and we arrive at midnight. I have a small child and I cannot show up in a large Asian City like Bangkok at midnight without a hotel room. I would never use Travelocity again. They cannot guarantee their services at all, horrible company.

I booked a hotel room for two nights thru travelocity and they pre-charged my credit card $154. When I checked out of the hotel, they gave me a receipt for the total charges of $115.50. When I called travelocity about the $38.50 they overcharged me, they said they could not refund the overcharge. It took me about three hours and a three different people to find out they were not going to do anything.

I booked a top secret room. When I arrived at the hotel, I was told that there was no non-smoking room and I would need to accept the smoking room. When the hotel and Travelocity were told for health reasons I could not accept the room, I was essentially told that I had to accept the room because it was a "top secret hotel room." Since Travelocity was not willing or able to help refund or locate another hotel with a non-smoking room available, I found my own hotel. I ultimately booked in to the Sheraton in Eatontown, NJ and paid $182.85 (including taxes and fees).

I had requested that Travelocity return our motel charges or at least a portion of it. The hotel they booked us at in San Fransisco was the "Motel from Hell" to say the least. Once we were there, the hotel said they didn't have to give us a refund on our second, third, and fourth nights because they said it would be up to the place we booked through. We were supposed to have a refrigerator in the room and we got an ironing board instead. We had no booking info with us at the time and they (hotel) refused to give us the phone number (which is what we wanted to do so we could find another place to stay). We even had a pair of new shoes stolen out of our room after we complained.

I have tried for two months to get this issue resolved and no one will do any refunding of our money. We had to function daily going to attractions, and fulfilling preplanned tours, etc., which were paid for already and we would have lost our money to not make them when scheduled (having very little sleep because of the room parties at 2 a.m.-3 a.m. that the hotel failed to stop after we complained, ruined a lot of fun for us because of being tired). The hotel even ripped us off for $15 more when they told us that they would save us money to call a cab for us, (they lied) and then we found out that they get to keep the $15 and we had to pay the regular cab fee to the cab driver. This we reported to Travelocity and it got me nowhere for months. All Travelocity did was to disconnect my calls and tell me someone would be getting back to me. My patience is finished.

We were given a new room that was occupied by others and this caused a dispute between both parties and we were then given a new room that wreaked of garbage, mildew and mold. We attempted to change rooms again and to our dismay none were available. I called Travelocity and after 40 minutes was told we could not change resorts because the vacation was prepaid and the hotel manager Lucy would not refund our money.

My husband and I developed a rash on our arms and fungus in our toes because of this filthy room. I placed the pillows in the hallways because they wreaked of mildew. We were then told by others they received an upgrade w/o being charged. I inquired at the front desk and was told they would refund the charges of $137.87. The employees at this resort are incompetent, very few speak English and the service was horrible.

I spoke with someone at Travelocity when we returned from vacation and was told we should have called Travelocity first before paying for an upgrade. They claim we could have changed hotels at that point if I called them first. That is ridiculous, my good faith intention to stay at the hotel is now biting me on the butt. Travelocity guarantees to help the consumer while on vacation, this is not true and they are unable to help me now that I am back. I requested a partial refund from Travelocity for this disastrous vacation and they offered a $50 credit for my next trip. I am never using their service again! Maybe you can help?

Today, I have called Travelocity to make hotel reservation. The customer service answered who had a heavy accent I could not understand him. He had to repeat every sentence at least three times. It took me over one and half hour to complete my planned reservation and I gave him my credit card number and so on and he could not make the reservation for me. I was very disappointed that Travelocity hires people that don't speak a word of English. I had to go on the internet and booked it myself. I have to be honest with you, I don't know how you run your business but I will never do business with you again. I wasted one hour and half of my time with a lot of embarrassment and frustration. The bottom line is I really don't know how Travelocity exists until now. You should be going out of business you don't belong in this world.

We were in a reunion schedule from Aug. 5 to 11 and at the same time my brother's birthday and mine on the 10th. When we arrived at the Hilton Hawaiian Village booked through Travelocity. We were told that some of us were cancelled and my mother was treated really badly and was informed to get her accommodation fixed as she was only told this 2 days before our scheduled flight. Then my sister and her family got transferred to a different hotel about 3-5 miles away from the village and it became such a hassle for everyone to celebrate the reunion. So far, we have only done 'get-together' once because of taxi expenses and inconvenience of distance. I will be forwarding this official complaints to as many news media as possible because it ruined our trip so far.

February 5th, booked and paid for Quality Hotel Olavsfaad, Norway through Travelocity. Stay was June 17th to June 23rd on booking out the hotel billed my credit card. This was reversed when I pointed out the error on check out but on getting my Visa bill it had been added again. I have been calling Travelocity every day since June 28th. They claimed that the hotel didn't receive the fax that they promise they send every time I call. The hotel claims that Travelocity have not paid them so they won't refund my money. The Travelocity call center give me the same answers every time. They promise to have a supervisor call but no one does. They promise to escalate the issue but when I call back no one knows about it.

My friend and I booked a room at a Hilton Garden Inn at Alabany Airport for our trip to Satatoga. Travelocity gave us a lowest rate of $117 a night, plus tax the total came to $390. The next morning, I went on the Hilton Garden Inn website, and saw that I could book the same room through their website for a total of $375, including hot breakfast delivered to my room!

I called Travelocity to ask them why I should ever book through them again when they are not actually getting me the best price available. They told me that when you book with the hotel directly, a lot of times there are hidden charges. I have been traveling for over 35 years and have never experienced a major hotel chain hitting me with hidden charges, and in any event, in this case, the amount was prepaid, just like with Travelocity! I then asked if I was speaking to somebody in India, and was told I was. I thanked them and hung up. I then found the phone number of the corporate headquarters for Travelocity in Southlake, TX. I was put through to their "Executive Customer Care Unit".

I then explained the situation to them and was told they had no control over the hotel offering lower prices! I then asked to speak to her superior, she refused and said there was nothing she could do about it. I realized we are only talking about a $15 difference here plus free breakfast, but it is the principle involved here. If I am going to use a service to get the best price available, which is what they advertize, that is what I expect to get.

I booked a reservation for 2 nights with Travelocity. I needed a room with at least 2 beds because my husband and I were taking our 3 grandchildren on a trip to the mountains in Asheville, NC. My husband had a change in schedule at work so we had to change our dates. The date that was confirmed was for July 23rd to check out 25th. We had this for our stay at the Country Inn in Asheville, NC.

I called Travelocity within 24hours of reserving our dates and spoke to a gentleman who I found had difficulty speaking English and don't know for sure if he understood what I was saying. Anyway, I requested the dates changed to July 24th to July 26th. When I spoke to him, I mentioned that we were 5 persons and needed no less than 2 beds. It took a while, then he mentioned that the hotel had a king bed available. I said that I needed another bed or a sofa bed. He said that the room had one so I said that would be alright. We get to the hotel and to my surprise it is a handicapped room with a king and a chair. When I told them that I did not reserve this, they said that Travelocity did. I called Travelocity and spoke to a rep and at first she tells me that I confirmed this. I told her that I went with what the other rep had told me and that I there was proof that I had 5 persons for the reservations so how could I have only 1 bed. She said she would help me and after about an hour of phone work, the hotel told her they would have a room on the next day.

In the meantime, the hotel offered us some blankets for my grandchildren to sleep on the floor. We couldn't stay anywhere else because there was a major festival and all was booked solid! The manager of the hotel also went to say that legally for them, they were not supposed to have that many people in that room we had because they could get in trouble.

I booked a Top Secret hotel in Hays, KS. This was supposedly a 3 star hotel. When Travelocity confirmed the hotel that I got (Ramada Inn). I read recent reviews to find out that the hotel is dirty and smells like mold.

I called customer service to find out if I could upgrade to another hotel, and I would pay regular price. I was told by 2 customer service representatives that unfortunately I knew the circumstances before I booked a top secret hotel and it cannot be refunded or changed. The price was good but not for a dirty hotel.

We used Travelocity to reserve and pay for a cottage for 2 adults and 3 children in Volcano, HI. My itinerary confirmed this reservation (2+3). Upon arrival at the cottage, we were informed that the reservations were only for 2 adults. The manager "allowed" us to have our kids sleep on the floor provided we pay a surcharge. I contacted Travelocity twice and have not received a return call, email or refund. $85.07 surcharge for 3 kids to sleep on the floor, in addition to the original reservation costs.

We booked a room at the Gateway Motel on June 2, 2010. This picture shown in the Travelocity ad looked great. Because we were booking for a week, they gave us a good price. We told them we would be arriving on June 11, and would be traveling with three adults and one child. This was done through Travelocity.

We gave them our credit card information and assumed everything was fine. I called the motel on the night we were leaving, to confirm our reservation. The person I spoke with said "you're booked for one week". After a 14 hour drive from Los Angeles, we arrived at one in the afternoon. When we arrived, the owner of the motel told us he had no record of our reservation. I showed him the booking information from Travelocity. Since his command of English was limited I knew this was going to be a real mess. We got Travelocity on the phone and asked what was going on. The operator who's command of English was questionable, told us they had faxed the information to the motel on June 2.

The owner of the motel told me he did not know how to operate the fax machine. What a surprise! Our information was sitting right in front of him. My bank was located near the motel, I went to the bank to inquire if the amount for the room had been deducted from my account. The bank said the draft was pending, but they had not received conformation from either Travelocity or the motel. I cancelled the transaction and returned to the motel.

I was livid at this time. The owner showed us three rooms, one was the room shown in his ad. It was clean but had only a double bed, for three adults and a small child. the next room was a mess and had ** scrawled all over the walls. We chose not to stay in that one. The next room had two double beds in it but it was a rat hole. Because there was Rodeo in town, there were no other rooms in town. So, the owner wants to double the price, because he knows there is a shortage of rooms.

After an hour on the phone with Travelocity, he says he will rent the room for the original price. Then the horror begins. The are no towels in the bathroom. There is no window cover in the bathroom. He gave me and old shower curtain, and some stick pins to cover the window. The sink is plugged, and won't drain. We have to brush our teeth and wash our hands in the kitchen sink. There are doors missing from the kitchen cabinets. The carpet has never been cleaned, and is full of holes. The two couches in the room are full of holes. The TV is in what once was a fireplace. The bedding is filthy. I had to find a laundry to wash the sheets.

I went Wal-Mart to buy towels, toilet paper, Kleenex, and some cleaning supplies. There were two heaters in the room, but only one worked. In the morning it was 28 degrees outside and we have a 2 year old with us. There were two rooms next to mine, occupied by people who were working for the owner. On two different occasions, they confronted us for making too much noise? I complained to the owner who did nothing. In the six days we were there, they never cleaned the room, provided towels, emptied the trash, or asked if we needed anything.

On the fifth day the owner tried to evict my wife, while my son and I, were out doing the laundry. When I confronted him, he said he made a mistake. I have tried to contact Travelocity by phone, and got blown off, or put on hold for twenty minutes. Since I belong the the largest Union in the state of California, I have placed my comments about this motel, and the city of Bend, who allow this guy to stay in business on our website. My recommendation: don't use Travelocity.

I spent six days in the worst motel I have ever been in. I have been to third world countries, that have a common toilet for a whole floor, that were cleaner than this place. We all returned with terrible colds. I spent another $200.00 getting rid of mine and my wife's illness.

I booked a hotel in Toronto,Canada, 4 nights from 06/24/10 to 06/28/10. The hotel's name is Toronto Downtowner Inn.The hotel was very bad with no safe. I spent only one night When I left, the person at the front desk told me that Travelocity will give me the refund, and I'm still trying without success.

I booked a hotel in Niagara U.S. through their top secret program and they gave me a hotel in Ontario Canada. I cannot travel to Canada due to visa restrictions and asked for a refund on my hotel and was flatly refused. I should have looked through the map and anticipated that they could have booked a hotel in a different country! On top of all this, they gave me a 2-star hotel stating it's a 3 star! In the end, I lost $80.

My Travelocity trip ID was booked on Thursday, May 6, 2010. I participated in the Top Secret Hotel booking during which I asked for a 3-star hotel in NYC (Upper West Side) for the offered price of $98. When the hotel name was revealed, I was told after I had paid that the hotel was a 2 1/2 star hotel, not a 3-star hotel.

A bait and switch was done by Travelocity. When I called to question the bait and switch and asked for a refund because I did not request a 2 1/2 star hotel, I was told that it was non-refundable. Ultimately, I was given a $50 inconvenience credit. I indicated that I felt that their actions were illegal (charging for a 3-star hotel but giving a 2 1/2 star hotel) and I requested a full credit of my $116.30 paid. They said. "No" and that is why I am contacting you.

Their "top secret hotels" if you cancel has no refunds. If you went through the hotel, just 24 hours for a refund. I lost full payment.

I booked a Hotel room for February 14, and 15 of 2010, on the date of January 12, 2010, but one of your agents booked it on the wrong date which was the 14, and 15 of January. I should have looked at the paper I downloaded of my e-mail, but I thought I was okay until I looked today which is February 13, 2010. I am so upset and would like to hear from you to see if I could get a changed date or a refund, because that was $151.62 I am out of for a mistake on your agent. I was looking forward to having a room on Valentine's Day. That is why I tried to book it a month early because I know all the jacuzzi rooms will be booked, so I tried to book it early. Can you help me out?

On Friday, Dec.18, 2009, My husband and I attempted to book a vacation to secrets resort in tulum Mexico for Dec.23-28 with airfare included. The price was approx $3400. We proceeded to check out and entered our debit card information. We got a warning saying there was a problem with the card so we entered the information again. The same error occurred and this time we noticed a link that mentioned something along the lines of contacting our bank to raise our daily spending limit to complete the purchase. When we called the bank we discovered that Travelocity had already partially billed us for $2584.10. There was also another notation that showed up for $1.00 where they attempted to bill us again but because the daily limit was exceeded the bank was able to deny it.

The bank told us that if we called Travelocity they could either void it or fax them an authorization to release the funds. My husband then called Travelocity. After a 45 min. wait he got to talk to an actual person...in India. Since Travelocity's site froze up during the transaction process, we had no confirmation number and because we didn't have that, they couldn't void the transaction and get our money back to us. SO then we requested them to fax a release authorization to our bank, the woman acted as if she didnt know what that was but followed the instructions we gave her and said the fax was to be sent in the next 15 min. I then called my bank but the dept. that handles that sort of thing was already closed and that if they sent it it woould show on my acct. today 12/21.

I checked this morning and it wasnt there. My husbdan tried to call travelocity but after a 45 min wait couldn't get a person to pick up the phone. SO then we called our bank to have them dispute the charge. We then moved more money from our savings to book our vacation directly through the Secrets website. They had flights yesterday but because we had to wait the flights sold out, for us to fly at another time would be much more expensive- more than our budget allows.

I thought I had made reservations direct with hotel and someway made reservations through Travelocity via Agateway.com to WCT. I called the hotel to check and the type room. I had been sold a room that wasn't available then after holding for 1 hour and 10 min. I was cut off. So I called again. Finally was told I had the room. But it was still wrong, if you can have a bad day I did.

Booked this so called hotel through Expedia. I had booked a non smoking room and when I got to the room it turns out that it has a real nasty smell of staleness of past smokers .There is no handle on the bathroom door and it appears that one no longer requires toilet paper as there was none available within. I got the furthest away building and have a 1/4 mile "pull" with my baggage to the shuttle bus. I did complain to Expedia and AARP which is a pure waste of time. Once these organizations collect your money they are indifferent to anyone's plight. My advice would be to steer well clear of this establishment as there are many other hotels in the area.

We booked a hotel in Santiago, Chile. We arrived, and discovered our hotel was 100 miles outside of Santiago. We spent an hour on the phone with Travelocity (expensive call!), and were transferred to four different Travelocity agents. They encountered "technical difficulties" and could neither cancel our reservation nor book us in a hotel in Santiago, Chile. We had to make our own reservations at the last minute (no big deal). However, the inability of the Travelocity agents to correct this problem was appalling.

I was robbed. That is a crime. They are crooks who reach into your pockets and once they do, you have no voice. My credit card was charged without me checking into the hotel. How is that possible? I can understand a cancellation fee, but to rip me off like that is a disgrace.

I have to say that over the years I have spent thousands of dollars with Travelocity. The experience I just had with your "customer care" representative was enough for me to NEVER return to Travelocity and take every opportunity I can to make sure everyone I know does the same.

I just canceled a vacation package with "Samuel". This was the original itinerary I booked online, and rebooked the same trip with a different hotel within 24 hours of booking the original itinerary. Before I rebooked online, I called the sales agent to ask the procedures and was told that as long as I rebooked another vacation within 24 hours, my original itinerary would be canceled as requested. So I rebooked an identical itinerary for the flights and changed the hotel (since the couple I was booking it for changed their mind about what hotel they wanted to spend their honeymoon.)

When I got my cc statement, I noticed I had been charged for both vacations, so I contacted the customer care center to figure out what happened. Turns out that although I called to ask about the cancellation and was told the procedure, the fact that I rebooked online and did not call after the fact or call to rebook through an agent, Travelocity's system was unable to recognize that they were the same itineraries for the same people on the same flights on the same day just with a different hotel, and although I followed the rules I was still going to be penalized $1600 because I didn't call.

"You should have called," the agent kept telling me. The agent was rude and didn't understand nor have any understanding for my situation, and the fact that I had two confirmation emails within 24 hours of each other which followed the policy as I was told when I called prior to booking the 2nd itinerary and that "I should have called." "There's nothing I can do, it is very clear that the agent told you to call." Really??!! Do you think that if it was clear I would have just not called deliberately because I LIKE being penalized $1600 for a vacation? This went on for 25 minutes, including being asked over 5 times "so do you want to cancel this vacation?" Seriously??? Like I called to just chat?

Travelocity, I am disappointed in you for so many reasons. You were my default travel booking site before today. Your cute little gnome commercials and "Best Price" guarantee kept me coming back. But the reality I felt today underscored how you really run your company outsourcing your customer care to India and turning over your best customers to a stranger thousands of miles away with literal interpretations and detachment to your brand here in the states. For requesting three emails of the same screen shots we submitted because they "aren't attaching." I realize these are hard times for everyone. But the strategy you're taking to cut corners and save a few bucks won't work in the long run and I have a "Best Brand Guarantee" that your loyal customers will drop you like a hot potato when a better experience comes along.

For an online travel booking site, the fact that even though I followed what I truly thought were the rules and rebooked online instead of calling to make my change was never clearly outlined in your policies. Although it does say to call an agent which I did I did not see anywhere it stating that I must rebook with an agent over the phone or be penalized.

Bad form, Travelocity. And good bye, forever.

Don't ever book through Travelocity. I booked a room thru Travelocity for a one night stay 8/15/2009-8/16/2009 at GuestHouse Inns & Suites in Renton WA., so we could celebrate her birthday in Seattle and go to a Mariners game the next day. About 7:00am I heard water leaking into the bathtub in the bathroom. When I looked I saw water running down the walls of the bathroom from the ceiling. I rushed back into the bedroom, woke my wife and got her out of room. I immediately called the front desk.

A guest had fallen asleep in the bathtub in the room above ours. The water flooded our bedroom and bathroom and the wall between our bathroom and bedroom started to fall apart, (We have Pictures). The front desk said the Hotel was booked, so after I got everything out of the room and back into our car I called Travelocity Customer Service about the room expecting them to honor their Travelocity Guarantee. It states: If you arrive at your hotel to find an amenity not as describe on our website, contact us immediately and we'll find a comparable hotel for you at no additional cost.

The GuestHouse front desk gave us a letter stating they were not charging Travelocity for the room. Travelocity Customer Service said they would not find us another hotel because we had already used that room and they were not going to refund our money. My wife and I had to resort to washing up in another Hotel's common restroom like homeless people. It was humiliating.

I booked two rooms for 5 nights at a hotel for $115 a night for 3 months in the future. A week later, I discovered that I could not get the flights I needed and would need to only stay 3 nights. Travelocity's agent said that was fine and they would credit my credit card three hundred something dollars, sounded about right and they said my confirmation would be emailed shortly.

When I received it, I was SHOCKED to discover that the rate went from $115 a night to $159 a night and no one told me. I did ask about penalties and they said that there were no penalties associated...I would say that's a penalty. When I called back again after adding up the receipt I was told because I made the original request over a week ago, the price guarantee didn't count, even if there was a new price involved. I said I am looking at cheaper rates online now for the hotel.

They asked if I wanted to cancel my reservation. I asked again what the penalties for that would be. The response: You would lose your entire amount! Also, they told me I could sumbit a complaint AFTER my trip. Its been another week, and they have not even credited my credit card yet.

On a trip to Colorado recently, one of the hotels we stayed at charged us $117.81. We were billed in advance by Travelocity for $153.97. I called Travelocity and spoke with a Jonathan in BOMBAY who said he couldn't help me, but was told he would transfer me to his supervisor Aaron Carter. I was disconnected, but Jonathan did call me back. Aaron could not help me so I was transferred to the manager named Rene. She went on and on about thats the way Travelocity makes money and I could hardly get a word in. I had to stop her once and ask her if she minded if I spoke as she had had her turn.... I was offered a "credit" of $50 for a pre-paid hotel providing I stayed two nights. Which basically is worth nothing. All I wanted was the difference of $36.16 refunded to me. Both Jonathan and Aaron were professional, but Rene was rude. I was kept on hold for "three to five" minutes at least eight times. I was on the phone for an hour and the onlu consolation was that it must have cost at least $36 to keep me on hold from BOMBAY.

I have used your company many many times, but I may start dealing directly with hotels in future.

we booked a room through travelocity for $83.35. when we checked out our paperwork showed that travelocity was only charged $63.40 for the room. they refused to void the $83.35 to our credit card and ad the $63.40 charge !

I reserved a room at the Holiday Inn Express Vancouver, WA through Travelocity. The confirmation from Travelocity said that we would be charged 108.00-USD for 1 night stay.

I thought we would be refunded the difference and we were not. To correct the problem , I called the customer service. The representative kept me on the line for more than 10 minutes only to tell me that they couldn't refund my 15 dollars, but they could give me a future credit for 25 dollars if I reserved a room through them for more than 3 nights (they are smart aren't they?).

I told them I am not stupid to book through Travelocity's overpriced website again now that I know I can book directly from the hotel's website, so why would I need a future credit? I asked them to simply refund me the 15 dollar difference, but the representative said she couldn't do that.

How can they charge me a higher fee when the hotel itself charges less? I have the receipt in my hand and I feel very angry over this. Travelocity website claims that they provide you with the lowest rates and they promise to correct any mistakes, adjust the differences ect, but when it comes to action, they do nothing!

We were contracted with Travelocity to be on what they call a VCARD payment method, which means for each reservation, they would give us a unique credit card to charge. Roughly around summer 2008, that changed without any notification. The card they were giving us just started declining. Because we were unaware of this, we ended up charging a number of guests that had already paid Travelocity.

I called after receiving these complaints from our guests. I was told by the hotel help that if a certain card was given, it meant we were supposed to send an invoice to get payment. I faxed these invoices in and never received payment. In January, I emailed our marketing manager about getting payment. I have since been going back and forth, trying to get payment. I have a string of emails in which I asked when we are going to get payment and received either no response or the response "We are working on it."

Finally, I threatened to cancel any and all future business with them. This time, I was told that we should be getting payment soon by our marketing contact. I contacted billing to confirm this (via email) and was told they had no idea what I'm talking about. And I was asked to resend the invoices to them, and they were asking for our tax information. I was told on 6.29 that we should get payment in 7-8 weeks! I responded that this wasn't at all ideal, and considering the history, I think 3-4 weeks is not unreasonable to ask. Not surprisingly, that request was ignored, until I sent another very pointed email asking why no one had responded.

Also, we have a number of new invoices, and I was told to stop submitting those. When I asked how I was to get payment for those, I was told to contact customer care. I did that and was told I had to contact my marketing manager to get those paid. I emailed my marketing manager, and once again, I have not heard back.

We booked a hotel reservation in Amman, Jordan on Travelocity and were guaranteed everything was in order. We got there and the front desk manager said that Travelocity had not paid and that we would have to give a credit card number or we would not be staying there that night. I called up Travelocity two times when I got back home. Both times, they said that they were not able to contact the hotel and that I should try back later. I emailed them my problems and they first replied back about a completely different problem. Then, finally, another week later they said that I would have to contact the hotel myself and straighten it out. I've been calling the hotel every other day and keep being told that they solved the problem, but no money has ever been returned. This has resulted to phone bills calling Jordan from Turkey that should well exceed $100, not to mention the 20 hours I've spent on the line on hold and then explaining and re-explaining the problem.

I booked a hotel reservation with Travelocity. I paid a sum of $251 from June 7 to 10. I was appalled that the hotel's rate was $55.99 a night, which is cheaper than booking with Travelocity, for a total of $167 which would have saved me $84.

When I returned to my home state, I called Travelocity to complain about the higher rate I was given. I felt I was scammed because I was not given the cheaper rate. Although I was given a manager to speak to, I was told nothing could be done. I decided to do something on my own. I will never book with Travelocity again. The service is horrible.

During the reservation process, I was put on hold numerous times and waited approximately 2 to 5 minutes each time. I would like to warn everyone to check with the the local hotel you will be staying before booking with any online site. "You may save more money booking directly with the hotel," this is an exact quote from the hotel.

We could not stay there.

Travelocity says they have been billed for it by Joe, and they will not refund. They say they did not represent the property.

I have now disputed the bill through my credit card company. I need to be prepared for the Danville Inn and Travelocity to contest that, so I must spend hours preparing a file that document everything that has been said and done.

A vacation package to Las Vegas advertised with free spa, buffet and golf. Upon arrival none of the offers were honored by the hotel. Was on the phone several times with the customer service reps but non of them were any help. Tried talking to hotel manager but they said the package offered by Travelocity not the hotel. The free offer was valid when I ordered the package and it was even on my itinery. Went through BBB but Travelocity denied refunding me $200 for just the free offer I didn't get. They said they are not resposible for the offer. I think it's false advertising and deceiving.

Worst vacation because I was stressed out on the phone with Travelocity customer service and the hotel manager. Brought my golf clubs that only cause me hassle.

Booked a vacation with Travelocity everything went smoothly, Before I decided to book some Tickets to see the Lion king I booked them and got a voucher and everything, Looked at my acccount online and notice the money was put back into my accountfor some strange reason emailed them and as usual got no reply, So i decided to book another ticket, Big Mistake there a day before i go on my trip they have charged me twice and now i have no money for my trip.

So i call them and get a man on the phone and he looked at my bookings and told me to call another number so i called them and its a even ticketing center and they tell me thwy have no information on my ticket purchuse so i need to speak to Travelocity so i call them again. I speak to a Lady and she checks my details and puts me on hold telling me they are calling the ticketing company and finding out whats happened and the nan hour or so later on hold she tells me they are nonrefundable.

Well i understand i made a mistake but you can see on the booking i doubled it so refund me they wouldnt let me have my money back so Travelocity got a email from me haven't heard back from them i lost 243 dollars for my mistake i will never use them again ever!

I lost 243 dollars for my mistake

I used Travelocity for the first time last week to book a hotel in New Orleans. I had specifically used them because they guarantee, quote, Everything about your booking will be right, or we'll work with our partners to make it right, right away. We're available 24/7 to help ensure your trip goes as planned. On their commercial they show a person getting to the hotel, receiving the wrong type of room, and Travelocity fixing the problem before the little gnome can fly in. I book the Hotel Royal, get my email conformation, even give them my cellphone number with permission to call or text me if there are any problems. They go ahead and charge me for the room for two nights. It's seemingly even more than a reservation because the room is already paid for. It even says my reservations are guaranteed for late arrival, which was something I was worried about because I planned to arrive at night.

It's about eight or nine at night when I get in New Orleans, but I have a printed map and find the hotel with little problem. Only problem is, the hotel has never heard of me. They have no rooms available. I spell out my name. She types it up twice. Nothing. Luckily, I had printed the email from Travelocity with the conformation number. This will fix it right? No. She can do nothing for me. In lieu of waiting for a caped gnome to dash in and save the day, I call Travelocity. I wait, still optimistic, while the woman at Travelocity puts me on hold to call the hotel. Surely, I think, the Travelocity Guarantee will take effect now and save the day. Instead, she returns to say the hotel has no vacancies. She apologizes and offers me a refund.

What good will a refund do me, I say, I'm pulled off on a side street in New Orleans with no place to go. As an afterthought, she offers to find me somewhere else to stay. I accept but have no desire to trust the people in selecting me a hotel at random, not to mention they are now the last people in the world I would want to give as much as two cents to. I tell her to just give me the refund, which she says would take about THIRTY DAYS. With the call ended, I think I'm done with them, so I start scurrying around New Orleans trying to find some hotel which still has rooms despite it being the first week of Mardi Gras.

I get an unexpected call on my cellphone. It's Travelocity. She just wanted me to know I would only get the refund for one night within thirty days. The refund for the second night would take even longer. Forsaken, I finally find a hotel with vacancies. It's not quite as close to everything as the one I had initially chosen, but it's nicer and similarly priced. Plus, the staff is abundantly friendly and helpful. (The Baronne Plaza Hotel, by the way.) However, when they go to run my card so I can check-in, it doesn't work. Despite there being plenty of money in there, all the activity had caused my account to freeze. I would have had to admit defeat then and there and drive back home, but luckily, I had someone else with me who could lend me the money for the hotel and everything I needed for the weekend. The man at the front desk was really patient as I got everything sorted out. And the room was really nice once I got in it.

In the end, I have learned to never again put my plans into the hands of a gnome. You'd be better to just roam alone.

Because of the second hotel room, I have about money out of my account which I hadn't expect to spend, and Travelocity is saying it'll be about thirty days before it is returned. Not only did this make it difficult to do much in New Orleans (nearly impossible with my account frozen), but I can't afford to be without this money for thirty days. Plus, I'm reading online that Travelocity sometimes takes much longer to give refunds, which gets me worried.

Our son and his mate (18 years old) made a trip to a hotel in MeXico Through Travelocity--and also bought insurance. It turns out that anyone less than 21 can not stay at this hotel alone. OK, we go to cancel the trip and Travelocity cancels the trip and informed us post cancellation that the airflights were not cancellable? It makes NO sence--and speaking with them is futile (barring the difficulity of a language barrier and never having anyone 'in charge'). Note, the reservations vs. our initally truying to cancel them cancelling them was less that 20-days with the reservation over 2-months away..

Now we possibly (likely) loose our cost of flights (without even being offered a credit?) to he amount of about $1450.

I booked two rooms over the phone(as I could not get the advertised online rate to book completely) for Sunday night over labor day weekend. I discussed that I wanted to stay at the Lemon Tree Inn in Santa Barbara CA, and so I booked it that way over the phone. Whan I arrived to that hotel they did not have my hotel reservation so I paid out of pocket. When I attempted to resolve this issue with travelocity they told me to fax a complaint to their dispute department-which they never responded to,

I attampted to talk to them by phone but their regular operators would not help and kept giving me the same fax number, then they finally transfered me to the dispute department but I was just put on hold indefinitley. I disputed the charge with my credit card company, and they found out that Travelocity had made the reservation for a similar sounding hotel in a city about 100 miles away( the Lemon Tree hotel of Anaheim-a different hotel company from the Lemon Tree Inn of Santa Barbara) the credit card company did not reverse the charge as they said they made a service avaiable to me. However I lost 210.94 for Travelocity making the wrong reservation- they also never sent me any kind of confirmation as the reservation was made over the phone.

Lost $210.94

Booked a 2 bedroom Villa at the Marriott Vacation club in Park City. Was assured it was 2 bedrooms,2 baths, separate living area. When I called Marriott I was told Travelocity had booked me in a king room with a sofa bed. Travelocity has been unresponsive in resolving this. I would never book with Travelocity again.

I was given a hotel gift card by a family member for xmas which I decided to use for a trip I was planning. I had to go to a special website outside of the normal Travelocity website in order to use the gift card. The website does state the card is nonrefundable but I did not fully understand what that meant. I thought if I booked a hotel with the gift card but that reservation was cancelled I would receive the amount back on the card. It never even crossed my mind I would lose the entire amount especially when it stated I would be charged a $25 cancellation fee at the time of booking.

In reality I lost the $50 gift plus I was charged a $25 cancellation fee. Does that make any sense? I cancelled the hotel reservation 2 days after booking and check-in was not for over a month. I contacted travelocity and was told the website states no refunds period but I know they will make exceptions as one operater asked me why I cancelled and when my reason was not accepted he stated there was nothing he could do. I can understand being charged a fee for cancelling but to be charged $75 for a $100 reservation that never happened is outrageous. They made a profit off of my cancellation which I believe to be theft.

I lost $75 for simply cancelling a hotel reservation over a month prior to booking.

They double billed my credit card for a hotel stay. I filed an online ticket, got a confirmation but no response so after a few emails with no responses I called customer could care less. I got an indian person who had trouble understanding the problem and kept telling me I had already stayed at the hotel. finally I got transferred, this person wanted my credit card number then told me they only billed me once. Im looking at my bank statement online and I see it billed twice. I insisted on speaking to a manager and was placed on hold for over an hour before I hung up. I will now try to have the bank stop the charge I guess

they hit my checking account (it was a check card) for the full amount twice. It didnt overdraw me but so far Im out way more than that room was worth.

In june I made a reservation for hotel room in Stockholm Sweden for 8/9/09. We were in Malmo Sweden, all trains were oversold for 8/8/09 and we couldn't get train or plane to Stockholm. we notified Travelocity and called hotel to tell them to cancel reservation. Travelocity will not refund hotel room fee $376.l6.

$376.l6 plus the delay and hassle and poor customer service from Travelocity. They are eager to take my credit card money in June but won't credit my account.

I returend to Travelcity website multiple times to see if this Labor Day Weekend reservation was confirmed and it was never confirmed...to this day! So I called Spyglass Inn directly and made a reservation. Then I called Spyglass Inn and cancelled one day of the two day reservation I made directly with the hotel. I called Travelocity and told them I made the reservation directly with Spyglass Inn and do not process my request for a room. I was assured the reservation was not confirmed and I would not be charged. They could not give me a cancellation number because the confirmation never took place and it still has not! BUT, I was billed by Travelocity for the reservation.

And to top that off I was also billed by the hotel for two nights! Apparently Travelocity's reservation did take place AFTER I called the Spyglass Inn to cancel on night of the two night stay. So now I am charged for three nights when I stayed only one! And travelocity refers me to you site for resolution. I want both charges removed from by Mastercard account, one from Travelocity and one from Spyglass Inn.

I stayed one night at Spyglass for $207.90 and am being charged for three nights $204.29 by Travelocity and $207.90 plus $207.90 by Spyglass Inn.

We made a two-night reservation at the Ramada Inn in Bangor, Maine. Although we were given a room, it was not anything close to what we had requested, and it was dirty. My wife had to actually call to have the sheets changed because they smelled so bad.

We left early the next day, and cancelled the reservation, thinking we would be able to get a refund for the unused day. However, Travelocity had a policy not to give refunds on pre-paid stays. I certainly would never use Travelocity in any future transactions, and feel lucky that they only got $100 for services that they did not provide.

We lost a night sleep, and about $100 but learned a valuable lesson--check the refund policies first, and if they are anything like what Travelocity offers, go elsewhere.

I booked a room through Travelocity and they charged my credit card $53.00 more than the room actually cost. I am disputing this price and I feel that Travelocity is misleading and over charging the public for the courtesy of booking reservations online. So buyers beware when you book online with this company.

I was overcharged and mislead by Travelocity and I don't feel they are doing business ethically.

Booked 1 bedroom Luxury Bath, room for check-in 7/6/08, ck-out 7/9/08. Travelocitys' policy is to charge you for full amount of stay as opposed to (1) nights deposit.

Room was, unfinished baseboards all around, no counterspace for your toletries in bathroom, no door on the bedroom. We were traveling with another family, and there room smelled of urine. The swimming pool was dirty & cloudy and much smaller than showed online. When we complained at front desk, they advised us that they would move us to another room,but at $100.00 moving fee! We LEFT after that!

There wasn't any refund, or can we do anything to make this right? type of professional behavior. We have never used Travelocity before, nor will we ever again.

first of all i booked a room with 2 queen beds then i got a room with 1 king with four of us sleeping in one bed. then i get my bill from my credit card and it is 39.36 higher than what my bill was from the hotel. this needs to be resolved and i have talked to 3 different people and they keep sending me yto someone else.

I booked hotel reservations, requesting 2 beds for the 3 people traveling. I received a confirmation with the correct request. When we arrived at our hotel, they said Travelocity had requested only 1 bed for us indicating only 2 guests. The hotel was booked solid as were all of the surrounding hotels. I called the customer service number and spoke with someone in another country who couldn't understand me and I couldn't understand her. She told me that they were sorry but couldn't really do anything about the situation, and she never took responsibility for Travelocity's mistake.

I asked to speak to her supervisor. After waiting 15 minutes, a supervisor came on the line. I couldn't really understand him either. He said my money would be refunded if the HOTEL AGREED! We were being charged for a room with 1 bed that we couldn't even use. After 30 more minutes of being on hold he came back and said the hotel agreed to refund our money.

When I said I had spend 2 hours on the phone with no satisfactory outcome, and asked what Travelocity would do about it, he said I could have $50 off my next hotel of at least 2 nights booked through Travelocity! Like we would ever book through them again. We had to find our own hotel after 2 hours. The clerk at the new hotel said this kind of thing happens all the time with bookings through Travelocity. BEWARE!

We were exhausted after all of the hassle. I have Parkinson's and really needed to get some rest. We ended up having to pay more for the hotel where we actually could get a room.

About a month before we planned to travel, my husband and I booked a room for three nights in Andover, Kansas. While booking, we became aware of the cancellation policy which stated that should we cancel our hotel reservations we could be subject to a cancellation fee ranging from $25.00 up to the price of the booking. Since I have booked and sometimes cancelled rooms previously online through other agencies with no problems, I assumed this cancellation penalty would only be applied if less than 24 hours of notice were given prior to cancellation. Boy, was I wrong!

I ended up being unable to go on my previously planned trip and therefore called to cancel my hotel reservations. That is when I was informed that even though I was giving almost 6 days of notice prior to cancellation my refund amount would be $0.00. This meant I was out $280.98. This may seem like a small amount to some but for us, it was equivalent to almost a week's pay!

When we called the Travelocity Customer Service Department, it was immediately obvious from the representative's accent that his job had been outsourced. We waded through the representative's thick accent only to be informed, very unsympathetically, that there was no chance of the cancellation fee being waived or even reduced. We are now at wit's end and trying to accept the fact that we just paid Travelocity close to $300 for nothing. I would feel better if they would at least donate it to charity! If you read this, think twice about making your reservations with Travelocity. Their business practices are, at best, highly questionable.

I booked a room at the comfort Inn in Muskegon for 2 nights. Was unable at last minite to go, booking was done thru Travelocity. I called to cancel 20, stay was for June 21 and 22, 08 My credit card was charged the full amount of $304.54. Since I was unable to make the trip, I do not feel as if I should have to pay 300$ in cancelation fees. I feel this is unreasonable. This is about the fourth email I have sent with little response. Im a first time user of travelocity.

In these troubled times (high gas prices, grocery prices) it would be very hard for me to pay for something i was unable to enjoy because of a family emergency.

Travelling accross the country and booked a couple of nights in different cities. Got to Chicago and the hotel that was prepaid is NOT pet friendly. Hasn't been pet friendly for YEARS and wants an additional 250/night for the pet if we decide to stay. Travelocity's response? Every hotel is different and you should call before going Ok... so your site is incorrect, useless, and it behooves me more to just pick up the yellow pages and call all the hotels in the city.

Asked for a supervisor call back and was told it's an incoming only call center. I've worked in a call center before and trust me when i say, there are various phones that can be used to return a call. I will NEVER use travelocity again. And, I will hit every internet blog and begin a letter writing campaign to voice my complaint.

$250 for pet. $30 for two beds, although the room was described as 2 queens.

I booked a hotel room in Anchorage, Alaska thru Travelocity and was promptly charged $170. Arriving at the hotel (Americas Best Inns on Spenard) at 11:30pm I was advised that the hotel was overbooked, that they had called travelocity and arranged for a room at Al's Alaskan Inn.

Driving across town late at night, I discovered that Al's is a bar that rents out rooms upstairs (mine was painted ENTIRELY silver, cieling walls, everything). I got to listen to head baning music reverbrating thru the floor until 3 am. I was told that this hotel had sent over well over a dozen guests in the last few days.

When I called travelocity after I got home, they said they had no record of being contacted and since I had used the reservation I was out of luck. Even tho the most expensive room at Al's is over $50 cheaper than what I paid travelocity!!

I lost money because the room I was placed in was far cheaper than what I had booked, and I got next to no sleep. So much for the Gnome.

I booked a hotel through Travelocity three weeks before my trip and received the confirmation that everything was booked. Less than 10 days before the trip, I received a call from Travelocity that the hotel was overbooked and they will not honor my reservation. They were extremely unhelpful. I had to make several calls to Travelocity before it was fixed. I must have spent over 5 hours trying to fix this with them.

Time and ended up at a hotel that was not as good as the original.

I called to make reservatios for a hotel in Pocatelo Id, as soon a i noticed the dollar amount for the rooms had been charged immediatley I canceled the hotel rooms but was charged the full price of the rooms for a cancelation fee. I called Travelocity and was told I would be refunded in 24 hours. I called again today and was told that the person who told me 24 hours was wrong and that in fact it would be 7-14 days before they could refund my account.

My account will be charged insufcient funds charge before I am reimbursed by Travelocity. Please help me.

Travelocity charges full reservation costs as a cancellation fee even if you call the hotel and cancel the reservation directly (after cancelling through Travelocity). In these cases, the hotel does not charge Travelocity yet Travelocity charges the consumer hundreds of $$. I would be willing to pay Travelocity a fair cancellation fee for their services but not full hotel costs for no services renedered. Also, after calling Travelocity several times about this, they stated they would refund my charges. 6 weeks later, I received no refund. I called back and they said they would refund in another 2 weeks. Still waiting......

On 6/04/08 I booked a hotel with travelocity at galveston Tx Holiday Inn Resort from 7/14/08 to 7/18/08 for a long planned vacation with my kids. Travelocity billed my debit card 744.96. 06/05/08 we went to galveston for a day trip and found a cheaper hotel that had openings on the dates we needed. 06/06/08 I cancelled the reservation online and was informed that no refund was possiable.

I immediately called customer service and told them that if we could not get a refund than simply reinstate the reservations that had been made. very rude customer service person who I could bearly understand her english told me that it was up to the hotel and they would call and get back with me. She called back and said the hotel manager was on vacation and she could not do anything until 6/10/08. I immediately called the hotel, requested the manager and was connected to the manager tiffany, who was very professional and checked and confirmed our reservation was still avaiable. She said she would honor it but had to confirm with travelocity. She called back and said she contacted travelocity,however they would not give her any information without speaking to me.

I than called customer service and e mail a request to simply let us stay at the holiday resort since this was our savings and had no more money to pay for another room. Mandy at customer service stated that she would contact her agent and see what she could do. Keith T. e mailed us this evening and stated the agent could not reinstate our resevations that the hotel manager said she still had and that were referring us to consumer relations for a review. They advertise dream vacations but ours is now a nightmare. there cancellation policy is very poorly written since it states that penality of 25.00 to the full amount may be charged to us. In less than 48 hrs this comany has destroyed our family vacation for something that is over a month away.

We have no money to go on any kind of a vacation due to travelocity not refunding any amount of the 749.00. or reinstating our original reservations, they lied to us causing undo stress. My children ages 7 and 9 have been crying most of the day along with me. this was something I have been planning for months. It is not the hotel, they tried to help us, travelocity will not either give us a refund of any amount or reinstate our reservations which now prevents any vacation, needless to say the loss of funds for a 48hr mistake.

Secondly, at my arrival I found out that I was charge twice, once for comfirmation 056311695 and also for 056311641. I only made one reservation for a Non smoking room. I want this to be taken care ASAP crediting my visa account immediately. I will formally summit a complaint with Comsumers Affairs regarding this situations. I expect a prompt action and response over these matters.

I will be charge approximately $1000 for monies that I already paid Travelocity in full in good faith.

I booked a hotel with Travelocity on 02/02/08 for $170.27. The date of the booking was 03/08/08. My plans changed and I called to cancel on 02/08/08. Travelocity customer service said I was not entitled to a refund. I spoke with a customer service supervisor who said the same thing. The cancellation policy states I would be charged between $25 and the total cost of the booking. I read the cancellation policy before booking the hotel and naturally assumed I would be charged the minimum amount if I canceled early. Customer service said there was nothing they could do because the hotels set policy. I called the hotel and they said they have nothing to do with the policy and that they don't get paid until I walk in the door. Travelocity not only took my money, they also lied to me. I am outraged by this event and I will NEVER use their service again. Neither will any of my friends and family.

I am out $170.27.

I think Travelocity fraudulently claims that everything about your booking will be right, or we'll work with our partners to make it right, right away. I booked a package deal with them involving two airlines and a hotel. I was leery of this, but I relied on the Travelocity Guarantee. The flight out on Continental was canceled because of mechanical problems. We booked a morning flight out of DTW to minimize problems. At least 5 other Continental flights left that day to the exact destination but they kept our plane at the gate while they flew in parts from Newark. Then they had to have mechanics drive in from Cleveland. We were held captive within paging distance of the gate for 12 hours before they gave up and flew us out the next day. They refused to put us on the next plane or find another flight while they attempted to fix the plane. We lost a PREPAID night at the hotel and a day of our PREPAID short vacation. We lost one of our two full days.

So why complain about Travelocity rather than Continental? Because I booked through Travelocity and they advertise that they have a special relationship with their partners. I looked to them for help. I made several calls to them and they were useless. In fact, I let them know of the delay and the hotel gave away our room with two beds so that we had to use a roll away for the third adult. If I had booked separately though the airline I would have had them correct the problem. I would have accepted adding a day at the end. This would have been a hassle with work and everything but I would have made a reasonable compromise. I thought Travelocity would have done the legwork as they advertised, for example contacted the airline and worked something out. But they were totally useless. They just rout your calls overseas to a call center where they politely tell you too bad, so sad. If you can even understand what they say.

The only thing Travelocity was willing to do was to change the flight and book another night at the hotel at my expense for the room, penalty for changing the flight, and any increase in fare. They would have actually profited because from the airline's incompetence and their refusal to honor there own false advertising! Incredible! Never book a package deal through Travelocity and don't trust their claim that they will help you with problems. You are much better off booking separately so if there is a problem you can deal with the individual vendors directly.

We spent over $3,000 for a ruined vacation.

What a nightmare! In all my travels I have never dealt with a more incompetent company, and, group of representatives, most of whom don't have a clear understanding of the English language. After over 10hrs on the phone, most of which was on hold over a 2 day period, hang-ups in transferring me from one dept. to another only to be put on hold once again. I was just trying to make a change in a reservation to Cancun, where I had booked a vacation at what they advertised as an all inclusive but turned out that particular resort doesn't even offer that particular package, even though I was charged for an all inclusive at a that resort.

2 days before we were to fly out, I was looking on-line at the weather and the resort we were to be at, that I noticed some other travelers who had arrived at our place of choice,( through travelocity) only to find out that they didn't have all inclusive and they were already in Cancun. I immediately contacted travelocity only to be informed that I had not purchased an all inclusive. After several hrs on phone, most of it on hold I was finally put in touch with a supervisor who said that yes I had an all inclusive pkg, I politely informed him that I had spoken with the resort directly and they told me personally they did not offer all inclusive pkgs. After hearing that, I was put on hold again while he checked it out. After being on hold for over 2hrs again, he came back on and told me the resort did not offer that package I had paid for, but he would re-book me at a different resort that would be just as nice, if not nicer than the one we paid for. Needless to say, that was a joke! I originally paid for and was booked at a 5star resort, I ended up at a sub 3star at best, with no offer of any type of compensation or any type of an apology. My advice - Stay away from travelocity at all costs!

I used Travelocity to book a hotel room for our 25th wedding anniversary and now (two days before we leave) Travelocity tells me they won't honor it. Three months ago (Sept 2, 2007), I booked (and paid for) a Deluxe Augustus Tower room at Caesars' Palace for Dec 7-9 for $375/night. I confirmed the reservation with Caesars' on Sept 11. Today (Dec 5), two days before we leave, Travelocity called to say that there is a room problem. They want to switch us to a lower-star hotel (Bally's).

I was on the phone all day with travelocity. At first they offered an almost comparable room in the Venetian, but then the supervisor (Bonnie Babb) wouldn't approve it. They would only go for the Signature MGM, a step down. I pointed out that my Tower room at Caesars' was still listed on travelocity - now for $949.98/night. She denied it, but I've checked several times and I have a screen shot of it. Rooms are at a premium at Caesars' because Celine Dion is ending her 5 year show. Travelocity is STILL OFFERING on-line my Caesars' Palace room that they told me was no longer available. They have kept my money for three months and now want to give me a room that costs about the same at full last-minute prices. They are making a huge profit by cancelling my measly $375/night reservation if they get someone to pay $950/night. This is a rotten start to our wedding anniversary. I don't know how to prove that they're reselling my reservation.

We moved from Southern California to Henderson, Nevada in mid-October and booked through Travelocity three nights at the Wingate Suites in Henderson Nevada. The charge with tax, which I was told was their lowest price, was $431.47, charged to my credit card. The day we checked out, I told the front desk that I would like to pay for the movie we watched, $9.99, in cash. The Wingate gave me the checkout receipt for the movie and on it was the price that Travelocity paid to the hotel for our booking. Travelocity only paid the Wingate Suites $316.02 (including tax). That was $115.45 lower than what I was charged on the credit card. I called Travelocity, and they told me that the hotel had no right in giving me a receipt with the charge on it that Travelocity paid to the Wingate. I paid 27% additional for the room charge that Travelocity received. I asked Travelocity why such a large charge and was told that this was the price of doing business with them. I said that a few dollars for each night I would understand, but $115.45 for just a phone call to make a three night reservation was totally ridiculous and asked if there was any recourse for a refund.

The person (Jonathon) seemed to have a care less attitude and kept saying that this was their business and this was how they made money. I spoke with a manager at the Wingate and they were quite astonished at the difference in price, but since they do not have control over pricing with Travelocity, they were not able to do anything, (which I did not expect), but they did say that it appears that it was an exorbitant amount just to make a booking. When they looked at the rate that they paid Travelocity, they said I could have received the same rate if I had called them direct. Mentioning this to Travelocity (Jonathon), he said that the hotel could not have given me that rate. So who do you believe? I know who I DON'T believe...but I know in the future that Travelocity will not get any of my business, and I will ensure that they don't get any business from friends or family.

There was not physical damage and economically I'm out $115.45, which may be a lesson to check into these so called, Let us save you money Internet travel agents. In the future it will be direct dealing with hotels, airlines etc...and will take their direct prices as the gospel truth.

I reserved 5 adult air fares on line with Travelocity. Their site shows both an air and air and hotel option, and since the increase was about $50 -$60 per person, I selected the combined offer. When we reached our destination, we learned that their additional costs charged for 5 people resulted in only one room being reserved. Their web description said that it would be based on two people per room. That was fine. Five adults to one room was not.

I had to purchase two additional rooms, for which I asked reimbursement from Travelocity. Their response was that is up to the purchaser to specify the number of rooms. That is true at their start page if you are searching for both. But, if you only buy air tickets, you are offered the option to purchase hotel accommodations also on a per person basis.

I booked a room in Days INN (Savannah, GA) using my credit card through Travelocity online. When I checked out, Days Inn refused to give me a receipt, saying it was Travelocity's responsibility since they received my money. I called repeatedly the Traveloxity customer service at 800-835-2424 only to get the same short, rude answer, "Go get the receipt from where you stayed." It seems I will never get a receipt, andIi have no way to get my expenses reimbursed by my company.

I lost about $75 for a lack of receipt.

I had booked a room for an employee at The Quality Inn in Seattle. I had used Travelocity. When she got there the room was not what we had reserved, the hotel stated, We do not even have those rooms at this hotel.. The hotel was dirty and unsafe, no locks on the doors, no drapes. Nothing like the photos on Travelocity. She couldn't even stay there. When she returned home, I contacted not only the Hotel, but Travelocity to complain and get a refund.

After spending two weeks on the phone, on hold with different representatives, none of whom could answer any question or complaint, I was finally able to speak with a couple of different supervisors... Finally a supervisor, Brian at Travelocity, phone conferenced with Heather at the hotel and promised that we would receive a credit. That was on 6/27/07. Now 9/4/07 We still have not received a credit.

I booked a trip to Costa rico in FEB 2007 for May 2007. The trip was for 7 people, 3 flying from LAX and 4 from MCO. The trip included airfare and 1 week at an all inclusive. Total cost was 6886.69. When we arrived at the resort, half the resort was under renovation and many things were closed. The rooms were some of the worst I have ever stayed at. When we talked to the resort manager, he agreed to refund all but 1 night for 2 of the 3 rooms.

I used the international Travelocity phone number to call and they disconnected each time and never got us a place to stay. We ended finding a motel for the other 6 nights. Upon returning home, I have had numerous phone calls and an untold amount of emails, all saying they wanted to help. As of 6/18/07--nothing.

I had to pay out $2000.00 for the three rooms, plus hundreds for meals. On top of that, the 3 phone calls made to Travelocity from Costa Rico cost me $100.00 each, for a total of $300.00. This is after I paid Travelocity $6886.69. I will never use them again and suggest, don't beleive they check out the resorts for you.

I paid for a vacation for my husband, son and myself on Travelocity. When I went to check out the hotel charge my credit card 1020.00 for the 3rd person My paperwork from Travelocity says I paid for 3 people I have called, faxed, emailed, mailed and still after a month no answers They just keep saying they are working on it.

I reserved two hotel rooms through Travelocity. One month before we were to use the rooms, we cancelled the reservation and received email confirmation of the cancellation from Travelocity. Travelocity had already billed my credit card $404.97. Their website said it takes 30 days maximum for a refund. On April 27th (31 days after I cancelled), I sent an email asking for status and got their happy reply that someone would look into the problem and get back to me.

When I didn't hear from them I sent another email. Today (May 23rd) I called them twice and got disconnected twice. I then sent another email asking them to contact me with status.

They owe me $404.94. I've already spent too much time trying to get some answers but none have come.

I arrived in San Diego, CA and was shuttled to my hotel accomodation. Previous to arriving I was told by one of the other people on the shuttle that the place I was going was not close to Sea World or the Zoo as advertised and also it was in a very bad neighborhood inhabited by racist criminals. (El Cajon) Travelocity did not mention THAT on their website when I was booking my trip and since it was my first time going to San Diego I had to accept their recommendations blindly.

I called their customer service number when I arrived at my destination
and was spoken to very rudely by one of their customer service reps, Victor. I asked to speak with a supervisor and

he refused to let me do so and did not offer any assistance with the matter. He just kept speaking to me in a condescending manner and repeating the same thing over and over. What also concerned me was that I knew a supervisor was listening in to each call and they did nothing to reprimand him.

My flight booking was great but the hotel that Travelocity put on the selection list for my package was in a very dangerous area that is not protected by police. I was appalled as a business traveler to have been put in that situation without warning and then not assisted by Travelocity when I called for help.

Luckily I was able to stay with my brother-in-law on his military base. But if I was out there alone I would have been stuck in that motel full of druggies and parolees.

I was relocating to Aiken S.C. to take a new job. I booked a hotel reservation for the Knights Inn thru Travelocity for an 8 day stay in Aiken S.C. Subsequently my employer contacted me to change my reservation to one week later due to the non availabily of training that week. I canceled the reservation online 4 days prior to the arrival date;however, the hotel charged me for two days because travelocity failed to notify them of the cancellation.

Travelocity acknowledged that the cancellation penalty posted online cited one day instead of two. Both the hotel chain and Travelocity refused to acknowledge the (one day penalty in spite of the fact that it was clearly posted on-line). The hotel manager stated that I was lucky she didn't charge me for the entire 8 days?? Travelocity refused to acknowledge that they made any mistakes and that I was totally at the mercy of the Hotel chain. I was charged a total of $433.00 for not staying at the Knights Inn

Upon check-in I was given a room on the 5th floor. I replied I, booked a room on the first floor, poolside, beach front. He replied he could change and upgrade and I said no thanks I've already paid for that once. I got to my room and it was beach side not beach front, five floors up. I was assured by Travelocity I would step out onto the pool deck to a heated pool and would have access to a Jacuzzi hot tub and I would be beach front. I never saw the sunset, the pool for the tower I was in was ice cold and there was no hot tub.

We booked a vacation package for myself, wife and 15 year old daughter which included airfare and hotel. The day before we left the hotel, the hotel called us to the main lobby and demanded an additional payment of $2,238 because they said that even though our paperwork stated that we paid for 3 people, Travleocity would not pay for our daughter. We tried for 4 hours on 2 separate occasions to contact and resolve this with Travelocity in the hotel lobby. Travelocity continued to put us on hold and transferred us to different departments and finally, never came back on the line. The hotel held our luggage, harassed us and would not let us leave until the $2,238 was paid in full by us.

We paid $5,936.46 to Travelocity for 3 people and then had to pay an additional $2,238 because Travelocity would not pay the Royal Hideaway Hotel.

I was booking a room for thanksgiving eve & Thanksgiving day to see my daughter who was being treated in a hospital. The internet offered a room with a $50.00 discount if you used your credit card. I tried to book the room. It asked for all my credit card info & attempted to authorize. A red error message came up saying that room was no longer available, however the same room was available for an increased rate.

I contacted Travelocity & was told there was a computer glitch & that the room was available & that they could handle the reservation for me. The rep. checked and said that the card had not been charged for the internet transaction. I checked my account later & found that I had indeed been charged both times & that only the later charge was assigned a room. I called back & travelocity contacted my bank. My bank told travelocity that until they released the authorization on my card that they could not do anything about it.

After numerous calls & hours on hold, travelocity still wants my bank to release funds to me with out them cancelling the authorizaton to my card. BAD BUSINESS! I now have a room in Vernon to stay in that I can't get to because Travelocity still refuses to cooperate. My travel fund along with penalties are tied up so I can't travel, meanwhile my daughter is in a hospital on thanksgiving almost 1000 miles away expecting parents who are not going to show up. THANKS A LOT TRAVELOCITY!

This is what happened when I booked a vacation through Travelocity. My boyfriend and I scheduled a trip to Cancun, Mexico on January 5th 2006. The trip was scheduled for February 24th, through March 5th 2006. Everything was going smoothly. We picked an all inclusive hotel, flights to and from Cancun, and ground transportation to pick us up, and drop us off at the airport in Mexico. We had a very early flight 6:00am out of Sacramento, this meant we had to get up at 1:45am to get there on time. No problem. We boarded our flight, and landed safely in Mexico, extremely exicted to get our vacation started at 1:45pm.

We found our transport company very easily, but when we handed them our Travelocity Itinerary with the name of the all inclusive resort we had booked, they laughed and told us that the hotel no longer existed, and that it was destroyed by Hurricane Wilma four months earlier. There we were in a foreign country, without a cell phone that worked internationally, without a hotel.

I had to go into the airport and spent $20 on a phone card to call Travelocity Customer Service. The result of my first call was they told me that I needed to pay cash for another hotel, and they would work on refunding me in the next 7-12 business days. I told the customer service rep that we didn't have that kind of money available to us, and there was no way we could come up with the money. They hung up on me.

Then I called back, spent $20 more on another phone card. I talked to a woman that said she would help us. She asked me to call back in 30 minutes (after being on hold for 17 minutes). I did call back. I called back every 30 minutes for 7 hours and 30 minutes. Spending close to $100 just on phone cards. Finally she told me they would put us up in a hotel that was not all inclusive, and that was the best they could do.

I told her that we didn't bring money for food because the hotel we originally booked included all meals and beverages. She said that they could give us a partial reimbursement in 7-12 business days. I told her that didn't help us, how would we eat for the 9 days we were in Mexico? Finally it was resolved. They found us an all inclusive resort in Playa Del Carmen. Througouht the 7 hours and 30 minutes, I was hung up on or "accidentaly disconnected" 4 times. I will never, ever use Travelocity again! And I will never recommend their services to anyone!

I had a pre-paid reservation for two for a Las Vegas hotel. My sister, who was sharing the room with me, arrived from Sacramento five hours before my flight arrived and was not allowed to check-in because the reservation was in my name. The hotel manager told me if we had booked direct, they would accomodate us but since we booked through Travelocity, only they could change the name on the reservation. I called Travelocity to explain the situation and they refused to do anything.

I originally booked a trip to Las Vegas. The package price I paid included 4 persons total, 2 adults and 2 children. The hotel reservation however only shows 2 persons. The 2 children will be charged again upon arrival. I should not have to pay again since the original package that I paid for already include them on it. Travelocity agent screwed up the hotel booking and is refusing to pay for the 2 extra occupancies.

On October 10th, I have called Travelocity to make a reservation for the hotel in Paris for the dates of Dec 21st-Jan 10th. Travelocity's sales representative then proceeded to finding me a fare which was acceptable, after that he told me that this hotel was not refundable and I asked him is there any way to find a way to reserve a room without such a strict policy. He answered "Yes, if you book it directly with us(Travelocity) and not the hotel directly. Naturally, I have told him that I would like to proceed with the "refund guaranteed" option because my itinerary may change and I may not need this reservation.

So he told me it was no problem and I will get my money back. We went through with the transaction during which I asked him again to double check, will I be able to get my money back in case of the cancellation of this particular reservation and he said "Yes, you will get your money back if you cancel this rservation." My plans have changed in 3 days so on October 13th I have called Travelocity back and stated that I would like to cancel the reservation which I made previously. To my statement 4 agents have responded that I will not be issued a refund due to their company's policy of non-refundable reservation. I tried to dispute by reciting my conversation with their sales representative where he specifically told me that I will be issued a refund upon cancellation. However none of the agents had anything remotely reasonable to answer to that.

They have kept reciting me their policy which I was never cited by the sales rep upon the transaction in the first place. After numerous hours on the phone trying to get one person who would be able to resolve this issue I had gotten no solution from their customer service.

On June 13th, 2005, my husband and I arrived at Sandals Ocho Rios, Jamaica for our honeymoon. Upon our arrival,which was one day later than it was supossed to be due to US Airways problems, we were told that we had been placed in a room 1 1/2 miles away from the beach. We had booked and had paid for an oceanfront room. After arguing with the staff, we were told that we could extend our vacation 1 night on them, if we could get our flight changed. My husband contacted Travelocity and explained the situation. He reminded them of their policy that they guarantee you will get the room you book or they will take care of the problem for you.

After continuously being put on hold, he explained that the resort was willing to give us another night if we could get our flight changed. He also explained that we had paid for one night that we weren't even there due to the problems caused by US Airways. They WOULD NOT offer any help what so ever. My husband was on the phone with them for over an hour, 45 or more minutes of this time was spent on hold. When he had had enough and asked to speak to their supervisor, he got cut off. Pretty convenient. Our phone call to try and get this fixed cost us close to $100 since you cannot make toll free calls to the US in Jamaica.

We have called Travelocity several times and have emailed them twice to get a resolution and have not gotten anything other than "We are checking into it". We feel that we should receive some sort of compensation for pretty much losing two days of our honeymoon due to US Airways and the time we spent working out the other problems that should have been solved by Travelocity.

Booked trip to New Orleans for Nov. 6th, 2005. Travelocity reps don't know about flood or hurricane. Won't give any info except flight is confirmed. The hotel is closed and we have no idea if it will be open by the 6th. One couple doesn't want to go now as it was a fun trip (not business) they would like to rebook else where but Travelocity says they would have to pay a cancelation fee of $200. We need to go as we have family there but are worried about the hotel arangements. Travelocity basicly told me just to go and worry about it when we got there.

Confirmation of a hotel through TRAVELOCITY.CA in Montreal was $116.00 per night. I stayed two nights but extended my visit paying $125.00 myself for an additional night. The bill charged to my credit card for the two nights was $$340.80. How is this possible? This is criminal and should be stopped.

I made travel plans to N. Carolina. I had reserved a suite at a hotel. Upon arrival, we were placed in a much smaller room with double beds. I complained and the hotel told me they had no available suites. I contacted Travelocity, relying on their customer bill of rights: "Get what you booked Neither overbooked hotel, nor missing rental car, nor lost reservation should stand in the way of you and a smooth trip. That's why Travelocity Guarantees that everything about your booking will be right, or we'll work with our partners to make it right, right away."

Travelocities response was: "the hotel said the room is OK." I replied that it is not the room I paid travelocity for. There response was, "we can give you a list of hotels to contact." I said I didn't have all day to make my own contacts to get the room I had already paid for. They, in effect, said too bad. Upon returning from the NC trip, I filed a complaint. It has been under investigation by travelocity for six weeks. Still no resolution.

I booked my honeymoon on March 21, 2005 for July 17 through July 22 in Williamsburg, VA, at the Sunterra. I called on July 12 to confirm my reservation but the hotel did not have my reservation. I called the 1-888 number got some guy in India who said that the hotel was closed and to call back at 9 a.m. the next day. I called the hotel personally and the rebooked me in a different resort. Travelocity employees did nothing.

This transaction took place while I was on hold with Travelocity. After over three hours on the phone all I got back was 100 dollars of the 1000 dollars that I had originally spent. I don't feel that this is fair compensation. I feel that more could have been done. I only took the 100 dollars because I felt that the long hold times were to wear me down and after 3 hours on the phone on hold I was tired and had to go to the bathroom.

On June 20th at 11:22 am PDT, I prepaid $244.88 for a hotel stay. My credit card was charged $244.88 at 11:22 AM. Then at 2:10 PM on June 20th, my credit card was charged again for $244.88. I called Travelocity and they claimed they did not do it. I have written to Travelocity and received the same response. They claim they have no record of the charge. I sent the Consumer Complaint Department a fax with a copy of the authorizations they made to my card.

On July 6th, my credit card company called Travelocity and instructed them how to remove the 2nd charge. Travelocity has refused. They claim they have no record. Apparently my credit card statement and the call from the credit card company is not enough for them to "have record" of this charge. The Roaming Gnome has an appetite for money; don't get near this money sucking wizard.