Travelocity - Fare Jumping

On several occasions over the past 24 months, I have booked travel on American Airlines through Travelocity. During the purchase process, I am given the opportunity to request a seat--a seating map with available seats is displayed for each flight and I am able to make selections. These selections are then identified on my Travelocity confirmation.

When I checked in, these seats are not assigned to me, rather, I am identified as an unassigned customer and placed in seats that do not meet my requirements or desires. Further, in speaking with American Airlines, I was informed that Travelocity doesn't have the ability to make seat assignments nor do their requests have any bearing on seat assignments with American Airlines.

While this sounds inconvenient, it is actually a misrepresentation by Travelocity at the point of sale. The seats that I am offered by Travelocity are in fact more expensive than those that I have purchased, according to American Airlines, with my additional costs ranging between $14.00 and $34.00 per leg of each flight, when they are available. They are selling tickets under a misrepresentation that has impacted me several times and I am sure that I am not alone.

When I contacted Travelocity, they called American Airlines and I am offered upgraded seats that are less desirable than the originally offered seats at a fee that has ranged broader than what I am quoted by the airlines directly for the same reservations.

I had a return flight from Panama on 01/16/12 at 11:58 am. My ticket said Continental by Copa with flight 7041. I presented my printed ticket to Copa CSR and was directed to Continental desk. After I was told the desk will open by 11:30 I went upstairs to allow time but when we returned to the line, we were told my flight number didn't exist on Copa or Continental and by then, the Copa flight on 11:58 was gone. After that, we were give runaround by Copa employees who were telling me they didn't know if I was telling the truth.T hey wanted me to pay $150 each before they could book on another flight.

we missed the original flight at 11:58 am because no CSR took the time to confirm our ticket numbers. Finally and thanks to a CSR named Miss Vangie ** who took the time and with much care and consideration to look at the ticket number, she confirmed that our flight was Copa .They should be more CSR as this one because that was the worst part of this experience. We felt mistreated by travelocity and Copa. Thanks very much.

Travelocity charged me for a ticket that was confirmed and later canceled. When told that my card had not gone through, they asked that I call my bank. I did. My bank confirmed my billing information and said that they could call them directly. I was then told by Travelocity that they could not reach my bank because it was a US holiday (Thanksgiving weekend - though it was Friday in the US).

I had just gotten off the phone with my bank moments before and urged her to call. After being on hold for what seemed forever, she informed me that she could book another ticket while they waited. When booking the new ticket, the fare had gone up another 120.00 USD. Fine, I booked that one. I was assured that my card was not being charged for the original fare as the billing information did not match. I believe I know my own address and phone number. Second ticket, same thing. She confirmed with the new price and I received an e-mail. Not 15 minutes later, another e-mail saying it's been canceled.

Now $771.00 has been added to the original $654.00, makes that $1425.00 for no ticket. When checking my bank, nothing appeared. So, I thought I was safe. Nothing went through. Frustrated, yes but I had no idea how this would all turn out. Third ticket, same thing. They tried to get me to buy a fourth one and I refused. They said they would have to book before issuing a retraction on the "authorization only" for the original 2 tickets.

I bought tickets. within 12 hours the fare changed to 100 dollars cheaper. Well I was told the only thing they can do is to cancel the one flight then reschedule a new flight with the new price. instead of crediting my credit card for the money. Now I know for a fact that credit cards can be credited IMMEDAITELY. Instead of having to wait for at least 5 days at 19 percent. I think this is credit card fraud and or grand theft depending on the state.

another thing is outsoaring your work is not the answer. everyone I spoke with was from India. If I gotta wait 20 mintes and listen to a computer tell me all these things they can add for english press.. I am not a bigit in any way I just think that if I am speaking english the person on the other side needs to understand and speak english also. I know I will not use them again after booking more then 100 flights with them. I am sure thier competors will love to get my money..

I booked a Las Vegas Package for Thanksgiving weekend approximately 3 months in advance. We paid extra for a non-stop flight. We received a confirmation. However, a few days later, there was a change in the flights. We now had a stop and change with no compensation for the extra money paid for a non-stop flight. The only thing Travelocity would do is to cancel the reservation and rebook, however, flights for that week grossly increased.

Travelocity packages are higher for non-stop flights. The flight was changed from a non-stop red eye from Las Vegs to a 5:30 a.m. stop-and-change plane. Travelocity would not adjust the package in any way. They offered to cancel and rebook the package, however because it was Thanksgiving week, the packages were much higher.

I attempted to reserve a package on Travelocity. When I tried to submit my credit card, it came back with a higher fare. I opted to cancel the transaction at that point. Later in the day, I discovered that Travelocity had charged my account for the original cost of the trip, yet they had no reservation in the system for me. First I was told I'd see the credit within 24 hours. Now it's been 48 hours. Who knows how long it will take?

They are holding my money hostage and I have nothing in return. I feel like I've been robbed. I cannot afford to book the trip again at the present time. I could be facing higher fares and rates now because of this.

This is their secondary #888-872-8356. On May 3rd 2010, my wife and I booked a vacation package with the company for $1,553.67 for the 8th of June. Now, a few day later, we saw the same package at the same web site for $253.17 less , so we took them up on their price guarantee. They told us when we leave for our trip we will receive the refund within 3 to 4 weeks after.

It just so happens that there was fraud on my account and my bank closed the account and opened a new one up for us. The card that we used to pay for the trip was also cancelled; I called travelocity and explained to them what happened. This was in June around the last week; they told me that the money was already in my account.

I told them that the account was closed and the bank returned anything that was coming to my old account. I asked if they can post the refund on my new account; they said no. After calling many times, on August 2nd, they said that they would send me a check but it will take 6 to 8 weeks which would be around the last week of September or the first week of October.

I did not get the money so I called them back again. After putting me on hold again for 45 mins, they told me that I will not get the money after taking my name and address. There was no name change on my bank account, just a new account. My trip id number is 201233264393. Please help me. Thanks.

Travelocity charged me $39.95 for Travel Protection Plan insurance that I did not need, did not want and did not choose to buy. I did not even realize that they had charged me for it until my credit card statement arrived. When I complained and asked for a refund, they refused to re-pay what they had charged me. They claimed that they were entitled to place the travel insurance product in my online shopping cart and charge me for it simply because I neglected to click on the I decline' button on their web page. What a scam! What a rip-off!

If you want to receive a refund for unwanted travel insurance then phone Travelocity's and/or send email to their consumer relations address to report the problem and ask for reimbursement but don't expect them to quickly and willingly grant your request. At least, your first step should be to contact Travelocity directly and give them a chance to fix the problem. If Travelocity refuses to reimburse you, then contact your credit card issuer, explain the problem to them, and ask them to dispute the charge with Travelocity. Your credit card issuer ought to defend you in any situation of a vendor charging you for something that you did not agree to purchase so they should ask Travelocity to correct the problem. You should also file a complaint against Travelocity with the Better Business Bureau's Fort Worth office via their website to explain the situation and ask for a refund. This is fairly quick and easy to do.

This situation would seem to offer some potential for a class-action lawsuit. If there are some opportunitistic trial lawyers out there who are eager to file a class-action lawsuit against Travelocity and any other online vendors who charged unwitting consumers for unwanted travel insurance then there could be many thousands of ripped-off consumers who are eager to sign on as plaintiffs. With enough grass-roots condemnation of deceptive opt out sales tactics by online vendors, our law enforcement agencies and elected officials ought to feel motivated to crack down on such unethical practices and the online marketplace will be better for all of us.

On August 31, I attempted to use a pre-existing credit to re-issue a new ticket. The credit was from a business trip that was canceled back in January 2010. It took 90 minutes to handle what should have been a simple transaction. I had to pay the difference in the price of the new ticket versus old plus a $180 exchange fee. Then I was told that there would be an additional $30 charge since I was handling this via phone instead of the web although they had earlier told me they could only handle such ticket re-issues via phone?! It took 3 days for them to re-issue the ticket after I made several inquiries only to find that they don't post re-issued tickets under the My Stuff' link on their website. The re-issued ticket came across in the wrong name! I am still wrestling with them to re-issue the ticket in my name since that is how the original ticket in January was issued.

On September 3, I saw another fee of $49.95 hit my credit card. When I attempted to inquire via email, I was told I had to call and speak with someone at Travelocity in person again. After waiting 25 minutes, the representative told me I had to call my credit card company although their email clearly stated I had to call Travelocity. I asked to speak to their supervisor and after another 20-minute wait, finally hung up. I called my credit card company and explained the situation. They said they had no way of knowing why Travelocity had charged the $49.95 fee and I should have called Travelocity directly. So, now you see my dilemma. As of this morning, I still do not have correct ticket and Travelocity refuses to tell me the reason behind the $49.95 fee. What should I do next in order to straighten this mess out? Thanks.

Apparently, like many others, I accepted a quote for a trip (air travel for 6, 4 rooms and car rental) from Michigan to Myrtle Beach. They quoted a price of $4,055 for this package. After giving them my credit card information, they confirmed the travel plan via e-mail at a cost of some $500 above the quoted price. Calls complaining of the rate increase fell on deaf ears (Jack and David) and I was told they cannot honor any quote because it is a "fluid market" and the "pricing changes by the hour. "$500 in the matter of an hour? What a sham! Of course they would be happy to cancel the package at a cost of $1,967! I'm amazed they can get away with this "bait and switch"/"price jumping" practices. They have all the power and leave the customer very frustrated, helpless and with no recourse.

On July 16,2010, I booked an advertised flight through Travelocity from Philadelphia to Bangkok (R/T). The listing showed available seats at the price of $2,005.50 for a United Airlines flight and I also took the $39.95 trip insurance offered by Travelocity. As soon as I finished giving all of credit card information, I pushed to finish the transaction and was immediately told that that flight was no longer offered. But a flight costing $700.00 more was available! I needed to fly to Bangkok so I tried to get that flight even though I wasn't happy about the "bait & switch" by Travelocity. For some reason, my credit card wouldn't go through.

I then called my bank to see what the problem was and was told that United Airlines through Travelocity had put a hold on the ticket price of $2,005.50 on my credit card account! I couldn't get a ticket for the flight but yet they, for some reason, locked up that amount on my card. I had my bank call United Airlines while I called Travelocity. We both got people in India to deal with who were completely useless and could only read from a script! They wouldn't even let either the bank or myself talk to anyone else and could only say, "We always do business like this." United blamed Travelocity, and Travelocity blamed United Airlines and both of these companies have no phone number that gets you to anybody except people in India. When I saw that United Airlines had an Arlington, Texas address, I called information to get their Texas number.

Every number that I called took me right back to India! There is no way to speak to anyone from the USA ,and so getting anything done is in fact impossible! And the weirdest fact is that I went online to Travelocity for 2 days. After that and the cheap fare & flight that I tried to book was still being advertised! Even though Travelocity took (froze) $2,500.50, it has not been credited back to my account even though both Travelocity and United Airlines said that I would have it back within 24 to 48 hours. It took them 10 seconds to take my money for a flight that didn't have any seats, and yet today, they still have my money frozen from me.

I believe that both Travelocity and United Airlines are using deceptive practices by advertising flight that you can't get and put holds on your money even though you can't get the advertised flight. They do this with the knowledge that they are both immune from the consumer because we can only talk to people in India. It is frustrating enough to be lied to and deceived, but to try and hold an intelligent conversation with people that don't understand you and that you can't understand is the ultimate insult.

In its web ad posted on 6-20 and 6-21-2010, Travelocity advertised vacation package for $858 for Royal Kona Resort, with air and car rental from the west coast. I booked the trip over the internet on Sunday (6-20-10) for 4 people, but the system is asking for $349 for AVIS car rental. I was puzzled as the advertisement said car rental is free from the West Coast, such as San Francisco. I figure that I just paid it and then call them to add the free car rental. When I called back in the afternoon, the agent said I have to book the car with my reservation or I have to pay for it now. I did reserve a car and paid for it under duress. It's not fair and very misleading for Travelocity to falsely advertise a package and purposely disallows the customers to book a "free" rental car. This is straight out fraud. I filed a complaint with Travelocity under its Service Guarantee, but was told I have to pay for the car. Robert never answered the question about the "free" rental car from the west coast. I'll NEVER use this company again and wish I have checked Travelocity complaint history.

I booked a cruise on travelocity.com. The women booking the trip was clueless and couldnt figure out how to do it. Well come to find out she charged my bank account twice for the trip and overdrafted my bank account. I have called the company 5 times looking for answers getting the same I will call you back later on and let you know whats happening. I still have yet to get a call back and the travel site owes me 288 dollars. I will be calling until this is resolved. Stay away from travelocity people. If something goes wrong they will not help. Nothing but issues and its been booked for three days! Overdraft fees Lack of money Late on 2 bills due to overdraft of account

Earlier this month, we booked a vacation package with Travelocity. The trip included multi-day passes to Disney World. The next day, we changed the hotel we were staying at and added a rental car. Somehow Travelocity chose to remove the Disney tickets as well. As the tickets were non-refundable, their cost still appears on my credit card.

I have, for the last 3 weeks, been attempting to add the tickets back on to the vacation. Initially, I was told no problem. Later, I was told that they only could be added if my credit card was charged again. Then Travelocity would remove the original ticket charge (in 7 to 10 business days) from my account. I was not in favor of this, as it would mean my card would be billed twice for the same activity and I would be subject to all fees and interest associated with the two charges.

They charged me $19.95 for Travel Protection-1, which I did not request. In web booking of air flight, they automatically have the box checked "Yes" for the Travel Protection plan and it's up to you to uncheck it if you don't want it, but I overlooked the box and was charged. This is unfair, as the default should be "No". They won't refund me $19.95 and I wasted 15 minutes talking to them on the phone.

On 3/26/10, I booked a flight using my points with Elan Financial Visa. I needed to change return flight and called the number on confirmation. I was told there would be a $180 "change fee" to which I agreed. 3 days later, I cannot use my card only to discover I am "over limit" as they charged my card the entire amount of the ticket which includes a $30 fee for using points(?) in the amt of $469.40. The points have been deducted as well. I called Elan who said I had to talk to Reward Center, who said I had to talk to Travelocity.

Travelocity supervisor Alice said they took it upon themselves to do me "a favor by saving me $180" by cancelling original reservation and re-booking using cash. I did not give authorization to charge my card. They said points will be returned in 60-90 days. Now supervisor BG states all reservations made with points are automatically charged on the credit card as well which is not true. When I paid with points on another reservation, my card has not been charged. I want a full refund on my Visa and points returned to my account and I will book this ticket myself using points from another card or cash at a lower price than I am being charged.

The whole family was very excited to go see Grandma and Grandpa over Spring Break. My parents spend the cold Wisconsin winter months down in Gulf Shores, Alabama and Grandma was super excited to have us come down and visit. We purchased tickets, partly with credit card miles / partly with cash in January for the trip in late March. A red flag went up when Travelocity called a month later, flight times had been changed and they would have to change our flights. After a long time talking to customer service, our original flights were still on but we were left with a feeling did we really have flights?

On Friday, March 26th, we drove to Milwaukee to catch our 11:40am plane. We arrived early, went through security, got our boarding passes issued, then found that our flight was delayed, they were missing apart. The guy at the gate said we should still make our connection in Chicago (there were 14 of us catching that flight from Chicago to Washington Dulles). We waited. The flight was delayed again. We probably weren't going to make our connection. The flight was delayed until 1:15pm, the same time our flight left Chicago.

The desk agent told us there were no other flights, everything was booked up solid for spring break. The best he could do was Monday, from Milwaukee or Chicago. I called Travelocity, there were no flights available according to Brian. The next available flight was Sunday, there were no other options. We were stuck, no other options. Would you like to cancel your reservation, you will get a full refund, said Brian. What else am I going to do? I canceled the reservation. No trip, no vacation, no Grandma. She was devastated. The family regrouped at my wife's sister's house a half hour away. We decided to look at any other options and went back to Travelocity's web site. There wre flights available, a whole screen full of them!

Don't believe the Gate Agent when he says there are no other flights available. I should have known when he causally looked down at the screen, like he looking down at a monitoring screen from the Matrix, and said there are no other options.

Don't believe the Tavelocity Agent when they say there are no other flights available. How can Travelocity customer service not have access to the same technology that I have on my home computer? I spent over two hours combined on the phone with those clowns, and it took me 5 minutes to look up what flights were available.

Do not cancel your reservation until all other options have been exhausted. Call the airline directly, look for flights on travel websites, call other airlines. Once you cancel your tickets, Travelocity and the airline will not help you any more, even if it is their fault. Once you cancel your reservation, they hang you out to dry. You're done. Of course Travelocity will sell you a new ticket that you just found, but at a super inflated price / triple the points. Oh, and by the way, you won't get your money / points back for 1-2 credit card billing cycles, even if you want to buy another flight. Truthfully, I think they really don't want to accommodate you on other flights that are available, because then they can sell that expensive ticket to some other sucker that needs it at the last moment.

Travelocity and United Airlines lied to me. Don't let them ruin your vacation.

This is a Classic Bait and Switch, but this is a program operated by MGM hotels and advertised and sold through Travelocity (by the way, travelocity told me that Vdara would take care of it for me, thanks for nothing, honey). It's named the MGM Mirage March Entertainment Promotion, Two free tickets to Cirque du Soleil shows, your choice of Elvis, Love, Ka, Zumanity, Believe (oh please), or other lesser shows, Terry Fator, etc. These are sold through 3 day hotel/air packages that include an MGM property and sold through Delta/Continental Vacations, Travelocity, Expedia, and other "reputable" travel outlets.

Only upon purchase of the package are you allowed to contact an "offsite" number and make your reservations for non-existent tickets. The "agent" informed me that none of the Cirque du Soleil shows we selected had seats available on their promotion (No indication that the promotion was limited to what were probably obstructed view seats in the first place). But, she would be happy to sell me tickets for any of those shows at full price!

This is a classic travel scam, promising great shows, not providing any information about limits, and then unexpectedly having no Seats and then turning around and selling those same free non-existent tickets to you for full price! What galls me is that MGM City Center, Aris Hotel and Vdara Hotel and Bellagio are scamming its 5-star clients through this bush-league ruse.

As I could not verify details until the package was fully prepaid, I'll include what I received after paying: "Thank you for purchasing an Entertainment Package from MGM Mirage. Included with your Package are up to two tickets to one of the following amazing Las Vegas shows: Viva Elvis by Cirque du Soleil, K by Cirque du Soleil, Disney's The Lion King, The Beatles Love by Cirque du Soleil, Terry Fator & His Cast of Thousands, Lance Burton - Master Magician, The New Faces of Las Vegas Comedy, Frank Caliendo, Zumanity The Sensual side of Cirque du Soleil, Criss Angel Believe from Cirque du Soleil and Tournament of Kings."

I must note that the language after I paid has changed from "MGM Mirage Entertainment Show Ticket Promotion includes up to 2 tickets to choice of one select show" to "Included with your Package are up to two tickets to one of the following amazing Las Vegas shows." Gee, I guess once they have your money, your choice goes out the window.

Avoid MGM Aria and Vdara and any promotions they offer directly or through airlines, travel sites etc. MGM Mirage Entertainment Show Ticket Promotion includes up to 2 tickets to choice of one select show. "Tickets will need to be reserved in advance, and must be reserved no later than March 22, 2010. Valid per room, per stay for air & hotel package bookings of 3 or more nights. Valid per room, per stay. Maximum of 2 tickets (only 1 ticket maximum if only 1 person booked in the room).

Show blackout dates are Mar 22, and Apr 11-12, plus normal show dark days of week. Not Valid for Group Bookings. Offer not valid on existing reservations and may not be combined with any other offer. Other Terms and Conditions apply. Redemption information will be on documents. Tickets will need to be reserved in advance, and must be reserved no later than March 22, 2010 or they will be forfeited. Limited Time Offer. Save up to 20% Off. Save up to 20%! Valid for air and hotel bookings. Not valid on Group bookings."

This is bait and switch scam perpetuated by MGM, fraudulently abetted by Travelocity!

We ordered airplane tickets through Travelocity. In the process, a person has to uncheck a square in order to not be charged $19.95/mo. for each "membership". When a person calls, he is asked for his membership number. Of course, he doesn't have one, so they give you one at that time, so he can then cancel his "membership". Discover Card says this is legal, but it should be considered fraud. Just like a con man, they were/are deceiving. We lost $160. Discover Card advertises identity theft protection, "$0 Fraud Liability Guarantee". We feel our credit card number was stolen and used for something we did not want. Unfortunately, we lost $160.

Yesterday morning I made three reservations for a roundtrip flight to Madrid out of JFK. After a few hours, they cancelled my trip. I called so they changed our return date. I was charged $1584.00. In the morning, I called to inquire about my trip. They told me that they cannot confirm my tickets, for this price, but I can get the tickets for a higher price. I agreed, and after a few hours they called me that my tickets went up in price again to over 2,000.00 dollars. I called the company and they wanted to change my flight again, this time out of Newark. This company is a scam!

I made reservations with Travelocity on February 18, 2010 for air and hotel for travel on May 14 - 25 from Albuquerque, NM to Manhattan, NY. My trip is $3,277.76. Travelocity has this thing called Low Price Guarantee. If a traveler finds a lower price for the exact trip, they get a refund. I found a lower price the next day (2/19) on Travelocity.com. I tried to fill out the required form for the refund but could not submit the form.

I called Travelocity and an agent checked my new price to verify if I was eligible for refund. After an hour, he filled in all the information for me and told me he submitted the form. To this day, I have not heard nor received the refund. I called Travelocity on March 4 and was told the form was not submitted because the agent was not allowed to submit the form even after I spent an hour on the phone with him while he did so.

It's too late now to find a lower priced trip. On Travelocity.com, the prices fluctuate. The Low Price Guarantee is a scam. I printed the lower priced trip and have proof that I found a lower price. I am filing this complaint in hopes of getting a refunded difference.

Travelocity failed to advice me there was a problem with my booking. I found out by accident when I called the airline for assigned seating that my reservation was cancelled. I was given false information 3 times and had to wait for a total of more than 2 hours in waiting when I called. I was assured they will fix the problem and will keep the same price I originally had paid for. They all told me it was an error in the names when they were trying to reserve the ticket. It sounded weird because when I printed my reservation, everything was fine.

Then this morning after another hour and a half talking, the 4th person still said the same thing. I demanded to talk to their supervisor and I was put on hold again. Then, I got a call from my cell phone thinking I will be talking to a much higher authority. It came out to be just one of the customer representatives again trying to solve the problem. After 20 minutes of on and off hold, he said a different reason now that was the same reason the airline carrier had told me. There was a problem with the credit card that for some reason it didn't go through.

I was confused because I used the same credit card to purchase our return ticket and that was fine. The return ticket was my 2nd purchase. So if there was a problem, that shouldn't have gone through. The problem is if there was a problem, they should have told or advised me right away. Now they are charging me more for the same flight I had booked earlier. I wasted more than 24 hours in waiting when I could have fixed it right away and I didn't have to suffer from this consequence. In spite of my demand to talk to a supervisor to discuss the problem, I was left hanging and probably they just want to get rid of me.

So, I ended up just going to the airline company and booked my flight directly to them for a higher price. I was promised that I will get a call again in half an hour and it's been 2 hours now and I haven't gotten a call. If I didn't book this already, I can still be left waiting and will continue to suffer the future outcome of probably looking for another flight because the flight is already booked, or maybe just grin and bear the outrageous price they're going to throw at me. I'm not well. I was drained and stressed to fix this simple problem. It sucked out a lot of my energy and I had to pay more for their mistake. The sad thing is I think they don't really care about their customers. I want to file this complaint so that this problem doesn't happen to a lot of people.

I have been a customer of Travelocity for some time now and recently you changed your policy regarding flight insurance. I have never purchased this insurance in my over 35 years of traveling. My last 5 flights from Travelocity have me billed for it because I did not ask not to be billed! I understand the legal jargon, I also understand bad business practice and this needs to be corrected. I envision since doing this you have made a substantial amount from unknowing customers. I want this rectified, it will be obvious when you look at my record that this is wildly out of place. I await your response. Travelocity could not have cared less. They are most likely making millions off of this!

I was looking to book a vacation for my family and so I started searching Travel Agencies. After a while, I went to Travelocity's website and entered the dates I wanted to travel anytime in June or July. I entered the length of cruise I wanted, 7-10 days, and the number, ages of people I would be traveling with, and the area I'd like to cruise (Caribbean). The search returned a page that showed all the information I entered and two choices. One choice was around 800 dollars and the other was around 450 on a different ship. I was excited by the opportunity to book an affordable cruise so I called immediately to book the 450 dollar cruise to find that the price was not available on the dates I wanted to travel and that my price was to be around 1500 dollars a person. By my understanding, this is considered bait and switch since they offered what they did not have and tried to substitute a higher priced choice.

We received a phone call on Monday (Dec 7,2010) that my husband's aunt had passed away and if we could be in Germany from Denver by Friday for the service. We scrambled to find flights 2 days ahead and used Travelocity to decide what we could pay. We kept finding reasonable charges $600- 700 range but when we said yes and in the middle of booking, there in fine print, the rate had risen by $3000!

My husband and I double checked each page as we go so we kept finding these up charges each time we tried. Finally I thought Travelocity was having system problems so I called to book the $698 ticket we had been trying to get through. The accented person at the other end of the line couldn't even understand me or I him. I tried again, another accented individual who could book our tickets for $800 plus a $50 fee. My husband has a heart problem that makes him miserable on his drugs, to get really upset so with him getting more and more upset, I said yes to the tickets as every minute we waited, the price went up online so having found tickets for less than $3000 each we took them but I can honestly say I won't ever use Travelocity again.

Had I thought I was getting my $698 seats and not noticed the fine print of your "fare has gone up", I'm sure I would be relating a worse story of dealing with this company. $450 each or $900 more to travel than was advertised plus an $25 fee to have the tickets booked. I could not book the tickets online as every last page upped the price outrageously.

i am sure other air lines want customer loyalty. travelocity takes your money. then keeps it to earn interest and runs you around to get it back. again call the air lines. and ask"is that best you can do?" they want your bisness and will help/work w/you. never buy protection plan from travelocity. cost me time (a week) and money ($180) and still waiting for it after they deliberate w/themselves

My son in law booked a flight home from the air force for the holidays. He paid the extra money for insurance in case there was a problem. The air force informed him that he had to change the flight because they wanted him back on base earlier in the day of his return. He called to try and cancel the flight and was told he'd have to pay a fee of $180 and then he went to rebook his flight. He informed them about the insurance he bought and they said that only was good in "REAL" emergencies. He did not have access to the internet so he booked it over the phone and they gave him a flight of $726 to travel from Texas to California (I can find flights in the $400 range on line). He was told that the original flight of $422 would be refunded within 48 hours and that the final bill would be $906.

When my daughter checked her statement she saw that they never refunded the $422 flight and they still charged the $180 fee plus the new flight for $726. They also billed her twice. Both she and my son in law have been on the phone for hours with travelocity and are getting the run around. Travelocity is saying there is nothing they can do. Obviously they will fix the double billing (I hope) but why on earth would they charge the $180 unless they were going to refund the $422???? It would have been cheaper not to have tried to cancel in the first place!!! They are a very young couple on a limited budget and he's in the air force serving his country and this is how they are being treated!!!! I will NEVER again use Travelocity and I will spread the word to EVERYONE I can about this RIPOFF!!!

Travelocity has failed to provide service or satisfaction. My recent experience with them is described in the following e-mail correspondences between Travelocity and me.

I booked a round trip flight from Boston to Tel Aviv via Newark on Continental Airlines. A friend who is making the same trip booked directly through Continental and 'was told that the BOSTON/NEWARK flight that I had booked through Travelocity would not arrive in Newark in time to allow 2 hrs for the check-in on the NEWARK/TEL AVIV leg and Continental suggested that she change to an earlier and less expensive flight out of Boston. She informed me of these facts and I changed my BOSTON/NEWARK flight.

The cost: $280 for the change. The new Continental BOSTON/NEWARK flight (which left Boston 2 hours earlier) was $20 less expensive but the Travelocity representative told me it would cost me $28 to receive the $20 voucher, which I obviously refused.

So, why didn't Travelocity advise me to take the earlier Continental Boston/Newark flight as Continental did for my friend? Why should I have to pay a $280 penalty for poor service by Travelocity? Why should I have to pay $28 to receive a $20 voucher? Why should I continue to use Travelocity when I would make out better dealing directly with the airline?....

With reference to your recent e-mail, it is small comfort that I am receiving a Future Trip Discount off the purchase of a TotalTrip package or GoodBuy Hotel stay on Travelocity in the amount of $50 in compensation for having lost $280 because of Travelocity's failure to initially notify me of insufficient time between flights from Boston to Tel Aviv. With regard to the $29.95 FedEx delivery fee for the voucher of $20.00, why couldn't Travelocity simply have mailed me the voucher via U.S. mail instead of by FedEx and avoided the $29.95 fee?....

My questions: Why is it impossible for Travelocity to send a voucher through a separate mail services. I do it every day. Since I paid with a credit card, why couldn't Travelocity apply a credit to my credit card account? Does anyone at Travelocity really care about providing service to their customers? Is it has possible to locate and correspond with anyone in authority at Travelocity? Telephone dealings are with people at a service Travelocity uses in India. That person no authority to do much except make changes and read from a script. I'm out $280.

My wife and I booked a flight from San Francisco to Boston, The flight over was fine on the return flight the flight was changed to another airlines and they would not accept our tickets because it was not a nonstop flight and our ticket could only be used for 1 leg of the trip. After an hour on the phone with travelocity they said buy a new ticket and they would pay us back, which we did at $859.00 That was 4 months ago and I still have not heard about any resolution to this. They are putting all the responsability on the airlines. I purchased thru them so as far as I am concerned it is travelocity problem.

My wife and I went online to book a trip from South Africa to Dallas then Toronto then return to South Africa. We compared prices and assumed that the price quoted was the total price we had to pay. Nothing was mentioned about any baggage charges. We chose Travelocity. What a mistake. We were flying from Dallas to Charlotte. We were flying with US Airways. When we checked our luggage in we were informed that we had to pay an amount of $120 for our baggage. We asked why, and were informed that this was to cover the high costs the airlines were having to cover. THIS IS ROBBERY. We chose Travelocity as they were the most reasonable. We will never use Travelocity again. BEWARE OF TRAVELOCITY.

At no time that I knew of was I able to in fact make the reservation, even though I tried. At no time was I advised that I had made a reservation and would be charged for it.

Two weeks later when my credit card bill arrived, I was surprised to find a charge from Jet Blue of $199.
I immediately called my credit card company and protested the charge. then I called Travelocity and asked to cancel the flight and to have my money refunded. Travelocity said that the flight had been booked online, and that they could do nothing about it except offer what the airline could offer for a canceled ticket -- a credit usable in a year, less a $50 cancellation fee.

I did speak with two supervisors. Neither would take responsibility for the charge made without my knowledge or knowing consent. Neither could explain the $199 price vs. the $179 that had been offered. This seems to me to be a fraudulent charge.

I booked an exact flight (same airline, times, days, etc...) that two to three days later sold for $418 per ticket x 2 as opposed to the 471.80 I paid. When I called Travelocity to request a refund of the difference, they said there was noting they could do. They suggested that I call Delta (the airline) directly even though both their phone recordings (I was on hold for over 15 minutes the first time I called them and on the line for another 15 minutes or so) and their written promises of advocacy.

I contacted Delta who indicated that had I booked directly with them the would have honored the lower price. Also Orbitz guarantees that if at any time another customer purchases an identical flight they will monitor such purchases and automatically send a check for the refunded difference. Delta suggested I contact Travelocity again, which I did. Again I held 15 minutes for one representative (who lied about the current price being displayed), 15 minutes for another, who then had me on hold for nearly another 30 minutes. Ultimately, nothing was done to correct the price differential, nor was anything else done as a gesture of positive customer service.

I purchased tickets for this booking of a Roundtrip ticket from MCO (Orlando International Airport) to MCI (Kansas City, MO) on August 4, 2009, and was advised that the tickets were paper tickets and would be delivered by mail. FedEx came by my house when I was at work (I work daily from 9:00 am until 6:00 pm, so I am not at home during the day), and my father filled out the form to hang on the doorknob, but they never returned. The reason for my dissatisfaction is that I did not receive a phone call or e-mail, or else I would have acted immediately.

The night before my flight, we called Travelocity and were advised that you could not do anything to assist me, even though I did not have the paper tickets in my hand. I had booked and paid for these tickets, but no one was willing to assist me. I was advised to call United directly and book another ticket at the last minute, so I ended up paying twice for one ticket.

Also, Travelocity's Indian customer service representative (who could barely understand me, and who I could not understand) advised me to fill out a Lost Ticket form at the airport, but I was advised by the agents at the airport that I would get the Lost Ticket form directly from Travelocity, as that is how I booked this flight. So in addition to being charged twice for this ticket, I was told incorrect information on how to obtain a refund, which further wastes my time.

Travelocity has been most uncooperative when I filed my complaint with their Consumer Relations Department, and the only correspondence I receive from them are form letters telling me they're looking into it. Every time I call, their foreign representatives advise me to wait a week. Since they have not been proactive and I suppose their company just thinks I'll stop pursuing this, I filed a complaint with the Better Business Bureau in Texas (where their company is located) and Florida (where I reside).

I immediately call to cancel or to receive a credit but Travelocity's customer service was rude and eventually hung-up the phone, as they could not answer my questions. I also called the next day, and it was even worst (yelling, insults ("what do you expect for $400.00") on their behalf etc.). I was really shocked.

Please help me

This was my 4th trip to visit my new husband in Charleston. All previous flights I scheduled on line.

I spoke to a woman who proceeded to assist me. I gave her the dates, flight numbers, times, and cities of the reservations that I had tried to book on line. She told me that she had put them in as I had requested and that the fee was indeed $268. Her assistance would cost me an additional $25. I accepted her schedule and paid the additional $25 for her help.

In the airport on 7/10/09 at 4:30AM I realized I had been scheduled to Chicago and then to Charolotte.

I had to pay an additional charge of $647 to United. As result, I am disputing the charge $647 for a flight scheduled with United on the day I was to travel caused by the confusion with Travelocity.

Oddly, Sanford B was able to confirm my initial phone conversations. And, yes I agree, I did not recognize the error on June 30. He did not however, address the conversation with Shawn on July 10.

I am appalled that this company can make it nearly impossible to understand what these people are saying, that the agents are rude when asked for clarification or to please speak up. This has been a disaster I will not subject myself to again.

situation.

Thank you.

I tried booking a ticket on-line and was blocked and told to call customer service. When the agent answered the call, he informed me that he can finish the booking for a $25 fee. This is a form of switch and bate since they claim not to charge for making reservations on their website.

When booking flights using Travelocity.com's online service, the booking AUTOMATICALLY adds trip insurance to the transaction. If you don't read all the fine print and deselect this option -- the $20 expense is automatically added to the transaction.

When filling out the reservation - there is no indication that Travelocity will automatically add this and force action to deselect - or be charged.

When you call, then escallate, they state most people want trip insurance -- which is an outright lie - but they insist most travelers want it and it is non-cancellable.

At best, this is deceptive, but I feel that I have been robbed.

purchade round trip tickets from oord to lax and the return flight was changed from june 28 to july and travelocity would not help getting the passenger on a flight without purchasing a new one way ticket they wanted to charge over 1000.00 dollars then 650.00 dollars just to get back and would not refund the money that was paid for the original tickets that they changed the return date on. lost the money for the original purchase and had topurchase a new one way ticket for 250.00 dollars

Now if I cancle they say we loose 800 and if we keep it we owe 610. I can't afford to loose 800 and if I pay the 610 then I have no money for the parking fee of 115. the tip money any port money and the gas money it will take to get to Maryland!
Travelocity doesn't know why their site has the Springfield option just keep telling me well it shouldn't be there! But I say well too bad it was and is there!

I am in a loosing battle and now my 10 year anniversay is going to be lost!

I have no clue what to do neither Travelocity or Royal caribbean will help me in the matter, royal caribbean says they can't change anything without travelocity saying its ok and Travelocity is saying royal caribbean has the final say?

I relized Travelocity will either never see this or just will not care. here is my story. I purchased a trip on Travelocity over a month in advance to the Flordia Keys for my son and I. Flight, Hotel, car rentail travel insurance the whole ball of wax. After reveiwing my itinerary I relized my return flight was at 5:30 A out of Miami. This would require me to get up at about 2:00A to make my flight.

I called travelocity "customer service" to ask if I could change my flight, relizing I would be charged for the difference in the price of the tickets. I was told It would be $380.00 to change my reservation I asked to speek to a supervisor and they put me on hold for 20 min put on Vincent a man who I could not understand and after I complained for about a half an hour he hung up on me.

So I calmed down called back a few days later was told it would be $420.00 to chance my reservation and $1000.00 differance in ticket price. Why would I have to pay 420.00 extra for a flight that is apparently not booked and is a month away? I payed as to not to screw up my entire vacations. I will NEVER use them again. I Leave for Flordia July 15 wish me luck..

We purchased tickets to Las Vegas, hotel included. We have delt with travelocity many times before and were quite satisfied. This time we had a medical emergency and had to miss our return flight. The other couple we traveled with are 90 years young, and one got food poisoning and landed in the hospital. She was not allopwed to fly home that day, so we called travelocity to arrange a different flight home.

We stqayed with them since we were already there so family didn't have to worry about them. The other couple we went with went on home because of work. Our trip was for March 9-14. We were told there was no way for them to give a medical emergency fare, we would have to talk with Travelocity's office. They would not give any credit for the return fare not being used, we had to buy a new one way ticket back to Akron/Canton

Airport at the cost of $722.00 per couple. This was on top of the $120.00 per couple per room. We paid less for the trip and the room for a week than we paid for 2 tickets home-ONE WAY! That just seems like gouging to me. We hope to hear back from you soon. This is the second time we have tried to resolve this. Thank You.

Bought a round trip ticket to san juan puerto rico had no problems until return trip home! I tried to board plane and was told I would have to purchase another ticket and to take my dispute up with travelocity! I have contacted them numerous times regarding a refund however they keep telling me to fax them paid receipt which I have done 3 times! No one is accountable, huge language barrier customer service is none existent! WILL NEVER USE THEM AGAIN!

countless hours and aggravation as well as paying for my ticket twice! They can now deal with my american express card representative! Filed complaint with better business bureau!

Five days ago, I booked a flight for my husband, my children and myself to Rochester, MN for the end of June. Our intention was to go down and see his grandfather who is in poor health. The cost for the flight was $721. The hotel and rental car were $495. This morning, Mother's Day, his grandfather passed away. We needed to change our flight date and location to leaving within three days and going to Fargo, ND. The website listed flights for $626. We realize that we would have to pay the difference in the flights which was fine. What we don't understand is why the cost to change/cancel the flight is $180 per person, almost the total cost of the ticket, which they refused to waive or reduce due to the circumstances of having a death in the family!

The cost to change/cancel the hotel was $299.11, over half the cost of it. For an approximately $1300 trip, we were only credited or going to be refunded approximately $360. In addition, the cost for the new flight was $3910. Just under $4000, with the credit for our previous flight. The person I spoke with on the phone stated that we could not use another airline because the tickets were already booked through United although they listed the flight on their website as available.

The entire situation was unsettling and very upsetting. I would expect that a company understand that some situations are completely unexpected and they should have appropriate responses for them. This response was completely inappropriate and caused our family even more heartache and stress than was necessary. We will NEVER book a flight, car or hotel through Travelocity again.

So, warning to all. Just buy directly through the airlines and don't bother with Travelocity. They are a joke and a rip off. I learned my lesson. I travel a lot, domestically and internationally, and I am done with Travelocity. They don't care about the consumer or your needs.

Booked flight. Never received email confirmation so I called back to find out why and travelocity said the reservation did not go through and I needed to book a new reservation. I did that after I specifically said I want them to make sure the first reservation did not go through. They assured me it did not. I booked another flight. Now I have two tickets on the same flight charged to my credit card. I have been on the phone with them for well over an hour and now they are saying I can't cancel the first one and I need to call back the next day to talk to a different agent and start all over again. Very frustrating!

Over an hour and twenty minutes on the phone past midnight to try to resolve their mistake and still not getting it resolved!

I made package reservations for a trip in March for me and my son. I booked a flight which after I got my comformation was not my flight, hotel, and car. After I came back from the trip and I was charged for the car rental I called travelocity and they informed me that it was not part of my package. After countless calls with them about my flight information that I had witnesses here seeing what I booked and what flight I received were two different things.

Was unable to meet family on the trip in for a dinner reservation they had made. My trip ended up costing me more than I had budgeted in due to the car not being in my package that was.

In feb of this year I booked and paid for a trip to attend a Funeral. The date of the flght was Feb 21 and the return was feb 23. The family requested that I extend my stay a feww extra days. When I called Travelocity I ended up with a Agent in India of all places who could hardly speak English. He told me after one hour of exsasparation that there would be a penalty of $450.

I told him that the original round trip cost was only $320 andthat there was something Wrong with his quote.I gave up trying to talk to this arrogant person and told him that I would go to the Palm Beqach airport and deal directly with the airlines. I did, guess what? The penaly was $220. not $480. Why deal with Travelocity?? I wont in the future. PS TRy contacting Travelocity. They reaqlly dont want to hear from its customers.

I picked a flight that had three seats left at a total price of $156. After I completed the informaion, including credit card information, it said pick another flight. When I went onto Travelocity's site a few minutes later it still showed that there were three seats left at the same price; therefore, I attempted again to book this flight to no avail. I telephoned customer service and they told me that it wouldn't go through because Jet Blue was updating their fares.

Hours later, it still shows three seats being available at the same price. I telephoned Jet Blue and they said they haven't had that fare for over a week. I google searched Travelocity complants and saw that others experienced the same thing-they called it bait and switch. I wasted a few hours of my time and am upset at their dishonesty.

I attempted to book a flight online at the library through Travelocity. Before the booking went through the comoputer crashed. The flight was on Spirit Air from Fort Lauderdale to NY for $99.00 plus taxes. Since I wasn't sure if the reservation had gone through I went home and called Travelocity. I was told the reservation had not gone through but I could book the flight on the phone for more money. Since I had had a problem with the computer I asked if I could make the reservation for the $99.00 fare I had seen online. I was told I could and that the booking fee for booking on the phone would also bw waived. The total for the flight was to be $99.00 plus taxes. I reconfirmed this price with the agent, not once, but two or three times, just to be sure my account would not be charged more.

When I got my Mastercard bill I found I had been charged $31.99 for booking on the phone and $164.50 for the flight instead of the $99.00 plus tax. I subsequently called Travelocity and they credited my account for $25.00 of the $31.99, but refuse to give me the difference between what they charged for the flight and the price it was supposed to be. They claim no agent has the authority to gurantee the same price on the phone as online. I told them to listen to the tape of my call and they ignore me.

Travelocity owes me $45.00

I booked a flight from Milwaukee to Phoenix for August 15 and return on August 20 on Monday Feb 2nd about 2:35 pm. I was charged $421.00. Less than an hour after I booked it I realized no flights for Midwest Airlines were showing and thats our hometown airline. I went back to the site and found Midwest flight 330/333 round trip for $340. I called and the customer care person said he did not have the info in his computor for the flight I had booked and that I should fill out the low fare flight guarantee form on the site.

Also the guarantee says that you can cancel the flight if its within 24 hours. I sent several e-mails to travelocity received e-mails back that tey had received them but it wuld take time to respond. ( I have copies of the e-mails). I sent more e-mails after I had not received a call from them the next morning. Upon calling Amy told me I was on travelocity.ca not .com. I got the website through google and clicked on it to get to the site unaware they have 3 separate web sites.

Then she said even though the guarantee says you can cancel within 24 hours that did not apply because it was after midnight of the day I bought it. I said look I want to work this out so that I pay $340 for my ticket and woul prefer Midwest Airlines rather than US Air. I also said if I can't cancel that flight wihout paying a penalty I'll stay on that flight just refund me the difference. All their answers were negative so I sent ane-mail to customer care asking to have an executive of the Company call me. Today is the 6th and I still have not heard anything.

Over paid for a ticket by about $80.

I booked a rental car through Travelocity (trip ID 480308040156) to pickup a minivan in Sacramento, CA on June 4, 2008 and drop it off in Phoenix, AZ on June 14. Travelocity quoted me $566.24 for the car rental. Our flight out to Sacramento was delayed, and I attempted to call the car rental agency (Alamo) to make sure they would hold the vehicle for me, but was told that because the reservation was made through Travelocity, I would have to contact Travelocity and have them handle the change. I did this, and a Travelocity representative told me that they would take care of it.

I picked up the minivan in Sacramento, and dropped it off in Phoenix, June 14 at the airport on the way to catch my return flight. To my surprise, I was charged $1,580.69! I didn't have time to do anything about the overcharge at the time because my flight was leaving in a few minutes, so I signed for the charge and left.

When I arrived at home I found an email from Travelocity that indicated my arrival time in Sacramento had been changed, but also that the drop-off location for the vehicle return had been changed from Phoenix, AZ to Sacramento, CA. I had not requested nor authorized that change - I can only assume that someone at Travelocity mistakenly or accidentally made the change.

I contacted Travelocity when I got home and they asked me to fax in all the documentation I had on the reservation, charge receipt, etc., which I did on June 16, 2008. At that time I said that I felt I was entitled to a refund of the difference between the quoted reservation price of $566.24 and the actual charge for the rental of $1580.69 - a difference of $1,014.45.

Two months went by, and no one contacted me, so on August 22, 2008, I emailed Tavelocity. I received a response from "Anthony R." of Travelocity Consumer Relations with a Case ID number (3-478504681) and a promise that someone would contact me.

I waited about ten days with no response from Travelocity, so I emailed them again on Sept. 2, 2008 and told them that I was getting upset at the lack of response. I received a reply that was identical to the one I had received on Aug. 22, this time signed by "Shirley P.", again promising that someone would contact me.

I waited another month or so, with no response from Travelocity, and finally called them (I believe this was in early December, but I am not sure). I was told that someone from Travelocity Consumer Relations would contact me with "two or three days" to discuss the issue.

No one contacted me, so in early January, 2009 I called Travelocity Customer Service again, on a weekend. There was some difficulty finding the information about my case ID, but eventually I was told that someone would contact me the next Monday or Tuesday, as the Consumer Relations department was closed for the weekend. Monday and Tuesday came and went with no contact from Travelocity.

I called Travelocity a few days later on a weekday evening, and got the runaround again, this time saying that Customer Relations was closed for the day and that I would have to call during regular business hours.

I called today. January 28, 2009, during regular business hours, and was told (by "Nick", a gentleman with an Indian accent) that someone would get back to me within a week. I told "Nick" that wasn't acceptable and asked to speak to a supervisor. "Nick" said that there were no supervisors available until the next shift which started in two hours. I asked to be connected to anyone with more authority than "Nick" and was told there was no one available until the next shift. When I asked who specifically I should ask for "Nick" told me that there would be many supervisors available at that time and that I could ask for any supervisor. In other words, he would not escalate my issue and would not give me the name of a supervisor that I could ask for.

I plan to contact Travelocity later this afternoon, but I expect that my issue will not be resolved and that I will be given the runaround yet again. If there is something I can do to force Travelocity to take me seriously, I would like to know what it is, because they don't seem to be very concerned about my issue at this point.

Someone at Travelocity changed the drop off location for my car rental without my knowledge or authorization, and as a result I was charged significantly more than the quoted price for the rental. I feel that I am due, at a minimum, the difference between the quoted price for my car rental and the actual amount I was charged, a refund of $1,014.45.

In addition, it is obvious that Travelocity is giving me the runaround in hopes that I will eventually give up on my claim, therefore I feel Travelocity should be charged punitive damages for the time I have wasted (many phone calls and emails) trying to get them to provide the customer satisfaction that they suppposedly guarantee. Whether those punitive damages are paid to me or to a consumer fund of some kind, they should be severe enough to make Travelocity rethink the cost-effectiveness of using this tactic to avoid financial responsibility for their mistake.

I booked a flight my my sistes to fly out to Managua, Nicaragua for our gradmas one yr anniversary of her passing. Well, I did it online and clearly indicated departure date 01/13/2009 and returning 01/20/2008. Well, when my sister got to the airport they told her that they have her returned day for 02/20/2009. My sister had to board her flight so she called me.

I called Travelocity and they wanted to charge me 200.00 for an error that they made. As I have been a contumer for about 4 yrs and I have booked flights, cruises, hotels etc. Im very upset on how they handle this. I had to cought 200.00 plus the difference to get her back. 6 times I called and on the 5th while I was explaning the issue they hung up. In very dissapointed on this. I will never used their services again. Im a student now I will have to cough up that my tuition money to get her back.

Im loosing tuition money to pay to get my sister back to the states.

I booked a travel package with travelocity on December 10 2008 for flight to Las Vegas on March 9 2009 returning March 18 2009 and Tuscany Suites hotel at an inclusive cost of $1,517 for two people. I looked again and the same package was reduced by $400 so I phoned and they said we would have to stick with same price. I said can I cancel and re-book at reduced price and the cost to cancel I was informed was about $600!!! Then I received my credit card statement and was charged $1,965 for package (U.S. exchange and credit card fee!!!) I will not use Travelocity after this year for sure.

I purchased airline tickets for 2 couples (my wife and I, and our friends)to Vegas, as well as 2 rooms at a hotel in vegas. When I got the verification, it was for 4 airline tickets but only 1 room with 2 beds. When I called to correct the problem, I explained the situation and was put on hold. Another person came on the line and again I explained and again was put on hold. Each time another person came on the line and they could do nothing for me.

Aside from the fact that they spoke broken English and we had trouble understanding each other, I wasted a good 2 hours of my day. I was eventually told that to get another room would cost me an additional $650. I have already paid for 2 rooms, I should not have to pay again. My trip is for Jan 19th and they have yet to make things right.

I do not feel I should have to pay an additional $650 for a room I have already paid for. My son is an attorney and he will pursue any further action if neccessary

We booked a last minute package from Santa Barbara to Salt Lake City the night before our trip. I received a confirmation email with our itinerary at 5:30 pm. At 9:30 pm, I recieved an emailing asking me to call their customer service b/c they were having trouble with our reservation (even after they sent me a confirmation email).

I called their customer service and they told me that the flight I requested was sold out and for me to book another flight. I quickly looked up the flight on the airline and there were still flights available. I told their rep this, and he then said that they were actually not able to book the flight at the price that I had initially reserved. He said that I could go back on line and find a different flight that may be cheaper. Instead, I asked him to find a flight for me. He agreed and 5 minutes later he came back and said that all the flights were much more expensive and still couldn't book the trip at the initial price. He noted that I could still book the package at the much higher price if I still wanted?????

To make matters worse, I booked a shuttle to take us to Park City. This shuttle was non-refundable. At the very minimum I asked to be reimbursed for the shuttle cost and he said that he would have to have his supervisor OK this. I have yet to hear from his supervisor.

We booked our flight, hotel, & rental car from travelocity, over a month in advance of our trip. A week after booking online, we recieved an email stating our returning flight had changed from flight A to flight B- the following day. Well, we immediately called Travelocity- we couldn't take another day off work and spend even more money for another night in the hotel and another day for the rental car. After maybe 2 hours of lack luster customer service, our flight was changed back to A. So- all seems well.

Well, the evening before we left, we attempted our online check-in. But AirTran did not have our reservation- some sort of error caused our confirmation to be duplicated. So after half the flippin' night on ignore, I mean hold, they kept telling us a manager was not available and to wait up to 3 hours for a return call. Well, after 3 hours, we called back- and were told to wait another 3 hours. Finally, we were able to get onto a different flight.

You'd think that was the end of it, but... no. Vegas was fun. So- the day of our flight, we call AirTran to check in. What do you know- they have us on flight B. So, I called Travelocity, who had us on flight A. After almost 4 hours of call them, no, call them, we can't help you, well, they need to help you passing back and forth, we got it worked out. Not once were we offered an upgrade or a partial refund or credit of some kind. It certainly would not keep us as customers, but it might have kept me from finding every site I can to post what horrible customer service Travleocity has. The commercials LIE. You'll have to handle everything on your own. The deals aren't that great- book your trips yourselves!!!

Travelocity is absolutely the worst booking agent online. I booked my airline tickets through them and requested my seats. When I went to book my boarding pass, I found out that I have the worst possible seats. I called the airline to find out what happened and was told that the airline immediately contacted Travelocity that the seats I requested were unavailable and that it was the responsibility of the booking agent (Travelocity) to notify me of this. When I spoke to Travelocity they said it was not their responsibility, that the seats were requested and they don't guarantee them. However, as a booking agent it IS their responsibility to notify passengers of any communication by the airline - including unavailability of requested seats. There is absolutely no reason to use Travelocity other than as a comparison site for prices. Once you find the same price directly with the airline and therefore all communications will be between you and the airline.

I have a short time between my connecting flights and now that I am in the back of the plane, I may miss my connection by the time I can get off and get to the new gate.

After booking my trip I became concerned that I hadn't entered my wife's name correctly and the airline would not let us fly since her photo ID did not match her boarding pass. I contacted Travelocity to make the name change. They did, and three weeks later I checked the airlines website only to find that Travelocity had changed the wrong person's name and now I had the same person twice and one passenger had been removed all together. There was a distinct communication problem. The accent from the phone attendants was so heavy that they didn't understand me the first time and the number of follow up calls that I made were useless.

Travelocity tried several times to contract the airline, but never successfully changed the name back. They essentially gave up on me and told me my only choice was to buy another ticket. I spoke with several supoervisors until the last supervisor began to get unhelpful, and sarcastic. I eventually had to make the purchase of another ticket and will never do business with Travelocity again. Stay away from Customer Service if you speak English.

I was forced to purchase a fifth ticket to fly four passengers. The fifth, round-trip ticket cost $826.00, whereas the original tickets cost $179.00 round-trip.

While on vacation in Wyoming with two other family members (with tickets purchased from Travelocity) my husband suffered a major heart attack. We had to reschedule our flight back to ohio. We did this the day before we were scheduled to fly. The other family memebers we were traveling with were to leave as planned. When the other family memebers got to the airport, they were told that their tickets were changed and that my husband and I were suppose to fly. WE got the tickets switched back and they were able to leave as scheduled. WE spent over an hour and a half with Travelocity on the phone getting this fixed.

When we did get our credit card bill were were charged an additional $1378.00 plus $300 for changing our tickets. We called Travelocity again and told them that we were disputing the charges on the credit card. This was the beginning in September and so far they have only agreed to refund us $400.00. I am contacting any televison station that will listen and filing a small claims action against Travelocity.

WE are paying a finance charge on these charges that should not be there in the first place. I can not allow my husband to talk with Travelocity because he gets upset and his blood pressure and heart rate start to climb.

My mom and I were buying 2 tickets to go to Ecuador my friend and I for his vacations in August 2008 we buy the tickets and when the confirmation was complete the tickets were dated to fly on March of 2009 we call the Airlines, they said that the tickets were purchase with that date that was not true, then they told me that I need to contact Travelocity in order for them to help me to fix the technical errors that their system cause, they couldn't help eighter, Travelocity is ripping off a lot of people from the other complaints that are similar to mine.

The consequences that this technical error cause, was staying home for the only vacation of the year, Travelocity is trying to charge fees anyhow. And I had family business to take care during my vacations.

I mada a reservation on Friday for a flight from SAT to HNL for 1/5/2009. I have the ID# if you need it. Yesterday, Monday I get an email telling me I could save over $200.00 on that flight. I spoke with representative, who nicely explained there was noyhing I could do to save my money. Being 75 and living by myself on SS, I am upset. Why was I sent the email at all. Why not let me think [the] company had given me a decent fare?

July 9th I booked 3 connecting flights, 2 adults 2 way tickets. I recieved an email confirmation stating that my paper tickets were being mailed by FedEx. They came within 5 days. August 8th I recieved an email that my flight connection at LAX had changed and to call the number provided. I called the number and was told by the person on the phone that I had to mail my paper tickets back to San Antonio in order to get them corrected and I had to use FedEX. I did this at an extra cost of $16.18 and I included a cover letter explaining everything and to please correct it and get the tickets back to me asap.

Three weeks went by with no word, so I called the number again. This time, the person on the phone told me that they would correct it and I would get a call within 24-48 hours. 4 days later, with no word I called again, and this time the new person on the phone said he had no idea why they told me to send my paper tickets back to San Antonio and after being on the phone with him for an extended period, he finally told me that he was mailing my tickets back to me as is and I would have to take them to the airport and get the airline to fix my connections.

What about their Customer Care Guarantee ? Its a load of crap! I also paid an extra amount for Trip Protection which is meaningless. At this point in time, it is 51 days from the time I originally purchased these tickets and my credit card was charged for the full amount and I still have no tickets and no fight conections fixed! I can't beilieve no one has sued them for false advertising!

I have spent money mailing tickets by FedEx that didn't have to be mailed, I have spent a total of 51 days trying to resolve this problem, including hours and hours on the phone which costs me money in my time away from work. The extra money I spent for trip protection is just lost and I can't recoup, and the pure aggravation is causing my blood pressure to soar. Also I am going to have to go to the airport, spend extra gas and time lost to fix what they promise to take care of.

I am profoundly upset with my experience with Travelocity. I have used this company for years without any issues, until a couple of weeks ago. I have been treated poorly and lied to. My vacation was completely ruined, and then to top it off I had to spend $200 out of my pocket on the day of my departure, which was meant to be spent on the vacation. I was promised by a Travelocity customer service manager that not only would I receive my refund but I would receive it within 2 business days. This was on June 11th, today is June 24th. I called today to find out why it was taking so long. Why? Because he lied to me. If I had not called today I would not have known that my refund status was in stasis as there was pending documentation. Nobody bothered to inform me that there was anything beyond the 2 hours that I had to spend on the phone with the Travelocity agent while they contacted Delta to confirm that yes, in fact, their customer was not only not correctly ticketed but had to pay $50/ticket to even fly that day.

When I get to the Delta ticket counter with my husband and kids in toe after waking up in the middle of the night, I am told by the Delta representative that we are not on the flight. I have my Travelocity itinerary in hand and point to it showing that in fact yes, we are. He explains that the itinerary means nothing; that Travelocity may have updated my itinerary but they failed to ever update the actual ticket with Delta.

Great.

I went out of my way to secure seats near each other not once, but three times. And even then, when I went to Delta's website I saw that the seats had NOT been reserved, so I reserved them myself. I went out of my way to contact Travelocity on 3 occasions to be certain that the flights were OK because I kept getting an error online when attempting to view the trip. Each and every time I was told everything was fine. Everything was not fine.

My connecting flight was earlier than my departing flight, my re-ticketed flight was never re-ticketed, I had to pay $200 to re-ticket at the airport, wait 4 hours in the airport, then spend an additional $60 on breakfast in the very costly airport, while spending 2 hours on the phone (most of which on hold while he supposedly spoke to someone at Delta) with a Travelocity representative who spoke bold-faced lies in an effort to pacify me, then spent roughly 12 hours each way either in an airplane or in an airport for a flight that takes less than 5 hours, and now if I hadnt called today to find out the status of my long overdue refund I never would have known that there was even an issue. Why has all of this happened? Because Travelocity doesnt give a damn about their customer, let alone act as their advocate?. If I hear one more vacant I apologize for your inconvenience? from a Travelocity representative, Im going to scream.

I went to Travelocity last minute deals- found and started booking flight. There was no place to check special assistance option. However, I read the Terms and Conditions section and it said that the special assistance must be entered before booking payment complete or no special accomodation need be made. Problem was there was no place to mark special consideration on form.

I called help line and talked to accented voice hard to understand. She said the special assistance was a drop down tab that appeared after entering my name in the customer info section. Nope, no such option after entering name. I called back and talked to accented voice harder to understand, and was told that the special considerations option was a choice in yet another section of the customer information form- after hanging up to reconnect to internet, I found that I was unable to locate it there, either.

I called a third time, still could not understand her name, but was told she did not know what I was talking about, special accomodations, and after repeating and reexplaining 3 times I was told the the option was in a different 3rd location, just below the promotional code box, ...... and nope, ain't there either. (I think they have different customer forms than we do)

I looked for corporate office contact info thru Google, thinking they could solve the problem, and can't find any state-side contact info. The foreign agents were nice but inaccurate. I do not know what or who caused the inaccuracies. I do know that the terms and conditions mandate settlement through Tx. courts, only. At any rate it was a waste of time attempting to get anything settled. All I needed was a shuttle ride from one gate to another, due to amputation, and MS complications. I found that reasonable accomodation was not offered thru online self-serve, nor available thru customer service.

I cannot book a flight insuring reasonable accomodation while using their protocol. I would have to book the flight and then be at their mercy to provide it, after signing the terms statement that says special assistance must be arranged before payment. Special assistance option not on their form, anywhere. I have MS, a leg amputation, neuro-toxicity, toxic encephalitis, chemical sensitivity, and other ailments. I hurt from typing, and very drained. A 30 minute ordeal turned into hours, with pain, fatigue, and frustration.

I booked a ticket ottawa-Halifax for June 25. When I looked at the confirmation email from the company, it read June 12. I had problems with their website booking the flight, however they insisted I had booked the flight for the 12. which I did not. On calling, the automated system they use was totally useless, finally talked to a person who insisted I had booked on the 12th, not true.

Cost of 100$+ to change ticket

I purchased 2 tickets for my elderly parents to fly to CA to attend their grandson's wedding. The day before I went online to confirm their flights. I could get no information on their flight.

It referred me to call. I called and the automated service confirmed the flight but I was not satisfied and called the airline. They informed me that their airline no longer flew out of Little Rock and there were no seats on any other flight. I then call Travelocity and threw a fit...they could do nothing to remedy the situation except to refund me the $656 and start over. The cheapest flight I could find would cost $1500.

I told them we could not afford this and I asked why we had not been notified. They, of course, said they emailed me...but I did not receive any email or phone call.

$351 x 2 = $702 was the original ticket so we paid that. What was extra was: $146 x 2 = $292 $480 x 2 = $960 = $1,252.00 plus five extra hours in the airport and missed the rehersal dinner for the wedding. to get there for the wedding I was in. I do not know if the mistake was caused by a language barrier, or if the employee just made a mistake, but they did nothing to fix this. What do I do?

The following Letter is self explanitory it was sent to Travelocity as is and state to the Travel Company our complaint and what result we wanted. Following over a dozen email and one fax corrospandants the outcome so far is below under consequences. We have written again to Travel O city refusing ther offer and stated we will not settle for any thing less than our outlay, however we are very frustrated and stressed out with the whole buisness and in need of closure. Please help, we are prepared to take this as far as necessary as we have lost a lot of money and the stress continues.

"On the 3rd March 2008 I requested on line a DIRECT flight from Montego Bay, Jamaica to London Gatwick for two passengers. I did NOT ask for change of flights or any stop over. Travelocity offered a flight to London from Jamaica which I accepted in trust and good faith the flight as per e-ticket. Travelocity later confirmed this flight by telephone to me.

On arrival at Montego Bay Airport on the 22nd March at 1.30 pm to check in for our flight we were informed that the time for transit in Kingston was illegal and impossible we begged Air Jamaica personnel to contact Virgin in Kingston, she did and was told Virgin would not wait for us. We then contacted Travelocity to see if we could be re-routed. This exercise was longwinded, frustrating and costly as your staff was not listing to us or taking the predicament we were in seriously or see the urgency of the situation.

"In desperation we asked Air Jamaica staff to speak to your personnel on my mobile phone, he was duly informed by Air Jamaica of the impossible travel arrangements made by yourselves which was ILLEGAL and against IATA rules and to which you shouldn't have offered to us, especially as the transfer was from an internal flight to an international flight. Your personnel kept arguing and refused to accept the seriousness of the situation. At this venture our mobile credit ran out after a very lengthy conversation.

"Both we and the Air Jamaica staff then tried to reach Virgin in Kingston again to see if we could change our Kingston to Gatwick leg for Miami to Heathrow (taking a flight from Montego Bay to Miami paid for by us), unfortunately Virgin's telephone line was down. This also made it impossible for us to notify Virgin we could not take up our seats. After more lengthy and frustrating calls to your company without any success the Air Jamaica staff informed us that the only option left to us was to buy a new ticket on the 23rd (as by then the Air Jamaica flight to Miami had closed).

"From 4 pm to 8pm we made several very long calls to Travelocity speaking with different personnel. On two occasions we spoke to a Brian and then a Peter (Agent sign ATY) only to be told that we were late for our flight and had to pay $1,000 each for a new booking on the 23rd March! To say we had been late for our flight was totally incorrect and a false statement (as you can see from what we have stated above and this can be confirmed by several Air Jamaica personnel's at the Airport.) and indicated that Travelocity was trying to shift the blame to us the injury party.

We have had to spend one night in Montego Bay and have had to buy new tickets for Montego Bay to Orlando and Orlando to Gatwick as this was the only option open to us in getting us to our destination because of prior arrangements scheduled for the 23rd March. It is apparent that Travelocity made an error and MUST accept this as a responsible travel agent. You offered us an illegal travel arrangement and we therefore are expecting to be refunded for our expenditure see list below. We look forward to this being amicably resolved urgently and the amount refunded to my Credit card with email confirmation to myself. Expenditure Total = $1635 US

After getting a call from my mother in Germany at 5pm on Thursday that my father had passed away, I immediately booked a flight to Nuernberg, Germany via Travelocity. The flight would take me on Air France to France and then to Germany. Upon checking into the flight well in advance, I was informed that my passport was rejected due to wear and would have to be replaced to allow a biometric reading. The Air France agent told me she could easily book me onto the next flight but I would have to call Travelocity to ensure the ticket was transferred. Thus began a voyage of frantic calling. This less than 16 hours after my father's death wasn't something I was very equipped to do, however given the circumstances I persisted.

The first call was in a waiting loop for over 20 minutes. When I was connected it was almost 2pm (my flight was scheduled to leave at 3:30pm). I was asked the usual questions and the representative confirmed that I was able to reschedule the flight at this point. He transferred me to another person speaking very rudimentary English to the point of my having to re-spell my name and give my phone number close to five times, often having to repeat sentences and rarely having the impression that my conversation partner understood what I was asking, giving generic answers like do not worry on complex procedural topics. Hho called Air France on my behalf, dropped me out of the waiting loop a handful of times to tell me he was still on hold with Air France and then, after asking me to have another few minutes of patience, dropped my call.

Second call lasted close to 30 minutes in a waiting loop (it being close to 3:30 now) after which I was again transferred, put on hold while the representative called Air America, and dropped after 20 minutes in this loop. Third call happened around 3:40 at which time I was told there was nothing they could do for me. Fourth call, briefly thereafter, after calling Air France with re-assurance that for a Bereavement Flight a space was available on the next day's flight at the same time, I was again told nothing could be done except for a re-scheduling to the next day at the tune of $3500 extra. At the same time Travelocity was offering these flights for $712 on its website. When I pointed this out, I was dropped again.

Fifth call was made by my wife. She reached a supervisor who promised her to credit the already paid ticket to a new flight, then reneged and told her that nothing could be done since the call was made after the flight departed. I had called well ahead in advance before departure. Even allowing for the abysmally long (grand total of over two hours) time on hold I made the first two calls before the flight's boarding. I was given assurances by Air France twice that all it took was a Travelocity re-schedule, yet Travelocity gave me the runaround. Out of the money for this flight and out of the money for a funeral and associated costs which I had wired my mother that morning, I was unable to pay the $3000 for a flight the next day, which means I won't be in Germany in time to say my goodbyes to my father, best friend, mentor, and hero.

I am out of $800 for the first flight, extra cost for a new, shorter notice, flight which won't get me to Germany in time for the funeral, will have to purchase extra transportation from Frankfurt since I was unable to get to Nuernberg, and phone/Internet fees while trying to research my options when Travelocity refused to.

In January I booked a flight for my wife and I to fly from NY to Charlotte, NV for the weekend of Feb 29th. When I got to the airport, the agent told me there were no seats left on the flight. I did not understand since I made reservations so long ago. She informed me that I could upgrade to business class for $120, so I did because I was not missing my flight and ruining my weekend. I hope to be getting my money back but think I get lst in the shuffle. Can you please help me and get this reported so they will stop this. If I did not have $120 my weekend would have been ruined.

First problem was with a flight discrepancy. I checked to verify my flight and found out that it was different than was booked through Travelocity. When I called Travelocity, I was told that I needed to contact the airlines and to ask to talk to the airline representatives supervisor because that were telling Travelocity they were wrong. I should have not have had to deal with the issue. Finally it was worked out.

The last time was when I purchased a package deal (flight, hotel, and car rental). When I called to change to leave a day earlier, I was told that I could not get a return flight the day earlier. I went to the airline directly and changed to the day earlier for $100 versus the $125 Travelocity claims to charge. When I called back to change hotel and rental car, I was told they cannot change since it is pre-paid, even though they say they can make changes for $25 for hotel and $10 for car rental. Since they have my money in advance, they have no incentive to make the requested changes, so instead of spending $25 to save $75, and spending $10 to save $40, I have to check out early and return the car early with no compensation. I've learned my lesson. Travelocity is NOT about customer service, and that's the last money they will get from me.

Loss of money due to paying for an additional day at a hotel, and day of car rental. This does not include the few hours spent on the phone trying to make the changes.

On June 7, 2007, I booked an all-inclusive trip to the Bahamas for a party of four. It was a package deal which included flight for four people, two hotel rooms, all meals, drinks and snacks for four adults. The flight was to Nassau, and the hotel was in Freeport. When we arrived at the Wyndham in Nassua, we were told the the Wyndham we were supposed to be staying at was in Freeport. We called the agency and were placed on hold for hours at a time only to be disconnected by the Agency. After being on the phone all day, I purchased two rooms for my party and paid for meals and drinks. The next day we tried again. We were put on hold for a very long time. Eventually they booked two rooms for my party at the RIU All-Inclusive Resort. Upon our arrival, we were told that we had no reservations. We made several attempts to contact Travelocity again, but were put on hold . We were hungry and exhausted and unable to eat or drink because the hotel was all-inclusive.

I went back and forth the the internet cafe for a confirmation email. When I finally received a confirmation, the hotel would not accept it stating we were not in the system and needed a fax from the agency. Finally a fax arrived, but it was for one room and three adults. The nightmare started again. We called again and were placed on hold. The hotel threatened to take the phone away from us because we were on hold for a very long time. We spent most of our vacation in hotel lobbies on the phone.

I was aggravated, frustrated and very annoyed. I had a severe headache all during vacation and experienced pain in my knee from standing while on the phone. My party was in tears. We suffered emotional stress and were very depressed after our vacation, and I am still paying for it.

This is regarding a trip on October 8, 2007. I purchased an R/T ticket Belgrade/NYC from Travelocity for my mother. By purchasing the ticket, Travelocity entered into a contract with me to issue and mail the ticket to my mother in Serbia. Although the payment was made in full, Travelocity never delivered the ticked and on the day of my mothers departure, she was forced to pay for the same trip itinerary again. In the last two months I have requested several times a refund from Travelocity but the only answer I have received is that they are awaiting a response from the airline company. Since I purchased the ticket from Travelocity, I do not see why I should wait until they resolve this issue with their subcontractor. Therefore, full credits of $625.50 (cost of ticket) and $50.95 (Travel Agents fee) should be posted to my account immediately because of the following: The ticket was never delivered to the destination and Travelocity does not oppose that the ticket was never mailed to my mother. Travelocity has not satisfied the contract obligations to issue and deliver the ticket to my mother in a timely manner. As a result of Travelocity's poor coordination, I was forced to pay to Lufthansa for the same trip itinerary another $876.22.

I cannot begin to express how disappointed I am in the online travel agency ,TRAVELOCITY. On December 5, I was planning to travel to South Korea to begin what was to be my first vacation in many years to several exotic destinations in Asia. I was excited to begin this trip in Seoul to attend the traditional Korean wedding of a dear friend I had not seen in a long time. Then I was planning to play it by ear and travel to Japan and possibly Thailand for some R&R on the beaches. As a kindergarten teacher, I was very excited about the prospect of getting tickets at such a great discounted price. While looking on TRAVELOCITY I found a flight on two excellent airlines at a much lower cost than I could find anywhere else. I made my plans, packed my bags, and waited excitedly for what was to be my first vacation in years.

When I arrived at Miami International Airport and went to check in, I was horrified when the very polite woman at the counter told me that I could not check in without first showing that I had a ticket out of South Korea within 30 days of my arrival. I was aware that as an American my tourist visa was only valid for 30 days. That would give me time to attend my friends wedding and see some of the sites before deciding if I wanted to take a ferry to Japan or hop a flight to Thailand. Well, I immediately did as the cute TRAVELOCITY gnome suggests in their commercials and I called the 800 number. The woman was very polite and helpful, but after 45 minutes talking to her and 20 minutes on hold as she contacted the airline, she informed me that I would need to purchase another ticket out of Korea before they would let me board the plane. After all the time in line waiting to check in and then on the phone with the TRAVELOCITY agent, my flight was due to depart in less than 20 minutes.

I never did get my vacation and I never did get to see my friend's wedding. I may be a 32 year old man, but I went home and cried. As a kindergarten teacher the $812.00 that I spent on my ticket represents two weeks of my hard earned pay. Never once did TRAVELOCITY inform me that I would need proof of a departing ticket to use my one way ticket. There is no way that TRAVELOCITY can refund my lost memories, but I wonder if they will do the right thing and refund my money. If you plan on using an online travel agency such as TRAVELOCITY, think long and hard before you purchase anything from them because you may pay more for your tickets if you buy direct from an airline, but they will give you all of the information and service you need to avoid a situation like this. My $812.00 represents a single ticket sale for them, but to me it is more than a months rent and my car payment combined. I even emailed them that evening and have yet to hear from them 3 days later. Beware of these companies that do not hold up to the promises that their humorous little gnome mascot makes in their commercials.

I missed my best friends wedding and I am out $812.00.

Travelocity.com advertises low air fares on its web site but once you try to book the lowest rates, you get a message that the flight is sold out. The funny thing is that you are offered to pick up a seat, meaning THERE ARE vacant seats, and a second later you are told the flight is sold out. If you repeat your search, you still get the same flight with the same low fare, and you get through the same motions to be told that the flight is sold out. In my mind, this is misleading advertising.

I purchased a ticket for my Mother, 76 years old. I received a confirmation. When my Mother got to the airport, there was no record of her booked flight. I called Travelocity and they emailed while I was on the phone with them stating they needed more information from me. They fare jumped me, so I cancelled and bought a ticket direct from American.

My poor Mother stood at the airport for 4 hours trying to get her ticket from Travelocity, and my mother was traveling to go to her Brother's funeral! The American airlines agent was on the phone for 45 minutes with Travelocity and they refused to issue a ticket. There is no good excuse. Travelocity Guarantee is worthless! Also, all their agents are in India, so you know they don't care. I will never do business with them again.

Well the first thing is that when we got to Mexico on our so-called honeymoon the hotel tells us that travelocity only reserved our room for one person, and that being my fiance, which was kinda funny beings the web site for the hotel said all rates was based on double occupancy and we had 2 flights booked with transport from the airport for 2 ( sorry if I didn't laugh). So the first 2 days of my vacation I spent mostly on hold with travelocity , then finally called my son back in the states to call travelocity on my behalf, and after he spent numerous hours on the phone, some one from travelocity called me at the hotel and I told them the situation he assured me that he would handle the situation and call me right back , and then called me and said he could not understand the people at the hotel and I asked if there was someone that was bi-lingual available and he told me all he had was some one that spoke Spanish but not Mexican, then I informed him Mexicans did speak Spanish he said okay then told me it would probably be easier if I just paid the 325.00 difference that the hotel wanted and when I got home call for a refund, then assured me that he was not going to give up he was going to get someone who understood Spanish to call the hotel then he would call me back , however I never heard from this guy again. so on the last day I paid the hotel and when I got back to the states I called travelocity only to find out that I have to do all this just to have a chance of maybe getting my money back.... so in my opinion your customer service department really sucks and as for the hotel it was listed as ocean front and it was not and 2 of the six pictures that was posted on their web page was from different locations than where the hotel was located not to mention every time the toilet was used we had to call someone to unstop it and we could not change rooms because our reservations were wrong. Needless to say, this was a terrible vacation, not honeymoon because the marriage we postponed because of this experience and I am almost certain we will not be using travelocity for our next attempt. maybe some one could contact me about this situation to compensate us for disaster.

Travelocity advertised via E-mail round-trip air fare between Orlando and Chicago for $103.00. I clicked the link and all sorts of dates show up in green as fare available, but when I click on a particular date, no matter which date--and I clicked on them all--there are no flights available that day.

I called to complain, and a week later I'm still receiving the same ad for a non existent air fare. This is the classic bait and switch.

I believe Travelocity knowingly lists low fares that do not actually exist. They lure you in with a low fare and then tell you that the fare is increased. They will nonetheless continue to publish the low fare as if it were available.

The bait and switch is real at Travelocity.

Five months ago (Dec. '06), we purchased a multi-airline ticket from Travelocity online for our son in college for $540. After we had paid through our credit card, we were informed that the airlines involved could not honor the flights. We arranged for another flight with assurances from Travelocity for a full refund. It was frustrating enough to buy a ticket and trust that their efficiency would assure that our son would make it home for Christmas (we live outside the U.S.)

But the real nightmare began when we tried to recuperate our money, which to this day, due to an unimaginable ineptitude, or worse, outright fraud on the part of Travelocity, we have failed to do. It is impossible to describe the litany of all the long-distance calls to barely English-proficient operators in India, to getting shuffled from one indifferent consumer relations office to another, from one non-existent address to another, form one non-operative fax number to another. We do have it all documented though.

Our last straw was Monday, where, once again we were given a mind-numbing runaround and another series of impossible hoops to jump through from yet another Travelocity manager. We told her that from here on, we will seek other options to recuperate our money, plus the costs of our phone calls, which are now above $200.

Hours upon hours of lost time, almost every day since Janurary, on the phone, the Internet, trying to fax. Over $200 dollars of phone calls and faxes. Utter, complete total frustration.

I reserved two tickets online for $257.60 using a secure credit card number for online purchases, from my credit card company. The next day, I received a phone call that the card number did not go through. I called Travelocity and they said all they needed was a different card number. I provided them with my regular credit card number and they said they would update the system, then check to see if the tickets were still available. The woman put me on hold for 20 minutes and I ended up hanging up. I called back and talked to a second person. I explained that I had just called and she said she could help. She asked if she could put me on hold for 2-3 minutes. I waited for over 30 minutes.

She came back and said your credit card has been charged $437.60. I was in shock. She had not quoted me a new price, nor confirmed that the price had changed. She charged my credit card without my consent. She was supposed to check to see if the tickets were still available, not charge me. I asked to speak to a supervisor. She gave me the number of the airline and told me I had to work it out with them.

I purchased a New York trip (flight+hotel+transfer) which should came up to $523.5 per person. I received the confirmation email and didn't realize that Travelocity had charged me an additional $166 for travel protection, which I didn't choose for. I called them 10 days after the purchase and they said it was too late for them to remove the travel protection from my itinerary. Customers be aware of this situation, because from this experience I will NEVER use Travelocity again!

I was on an alert list with Travelocity for several years now and am supposed to get an E-mail when good/reduced fares to Washington, DC and Boston from HSV are available. Even on their regular web site they do this, namely; offer a cheap flight and when one wants to book it, the regular response is, it is no longer available even though these flights are still on their lists days afterwards. It is nothing but a bait and switch deal that should be investigated and stopped.

I purchased an air ticket from Travelocity for around 250 dollars on November 22nd. I proceed to have a nice thanksgiving weekend until I found out the confirmation email from travelocity charged me 419 dollars for that flight. I call Travelocity but they were unable to reimburse me the ticket price difference because it was after the 24 hour period. I agreed that I should have checked the confirmation email as soon as possible and was willing to get a voucher for the difference in the current ticket price, 297 dollars. They said they had to charge me 100 dollars for rebooking fee and that was their best offer for a mistake they started.

The damage was 150 dollars out of my pockets and several hours over phone and email exchanges.

I wanted to make a reservation for a particular hotel in Seville, Spain. I compared the rates on several websites and travelocity advertised as having the best rate. I booked the hotel through travelocity and received an immediate confirmation. The next day, I received an email from travelocity indicating that they could not confirm the hotel. I called travelocity to see what the problem was. Let me just say that this was the first of MANY phone calls all of which I was told I would be put on hold for 2 minutes but was actually placed on hold for anywhere from 20 to 30 minutes.

I spoke to a woman at travelocity who didn't know why the hotel could not be confirmed. She called the hotel and then told me that for some reason travelocity did not send the email to the hotel for the room request. So, she informed me that she was going to fax the request to the hotel at that time. I asked her if the hotel had room for the nights that I was requesting and she assured me that they did. I told her that I still wanted a confirmation and she said to call back in a few hours. I called back the next day and spoke to Mark- employee #ALZ. I asked him if the hotel was confirmed and after putting me on hold for over 30 minutes, he said that they were unable to confirm it. I told him that I was assured yesterday that the hotel has room. He said that whoever told me that was wrong and that the hotel has no room left.

I then went on to the travelocity website while on the phone with him and found that travelocity indicated that they had several rooms available at that hotel for prices even better than that I had attempted to book it for. I asked him why travelocity showed that there are several rooms availabe at various different rates if they cannot honor the requests. He said to just ignore it and try to book another hotel. I then asked to speak to a supervisor. I was placed on hold for another 30 minutes at which point I was hung up on. I called back and informed the first person I spoke to about what had happened and asked to speak to a supervisor immediately.

After about 20 minutes, a supervisor came to the phone. Her name was Pauline. I was on the phone with her for over one hour and she did not understand the problem I was having with travelocity advertising that they had several rooms available yet not honoring their advertisements. She said that as long as travelocity sends us a follow up email, they are not responsible for anything else. It took us 3 hours of being on the phone with travelocity and we were still not able to resolve the issue. She told us to contact the hotel directly using an email address that she gave us. I tried to email the hotel at that address and it was an incorrect email address. I WILL NEVER BOOK WITH TRAVELOCITY AGAIN.

Travelocity has been advertising flights with Northwest from Charlotte, NC to Pittsburgh PA for the last 3 weeks starting at $139.00. However, if you choose ANY dates, it blocks you out as sold out. Even trying the $151.00 flight, the same thing happens. After emailing Travelocity Customer Service, they give you the run around that the Email was sent out earlier in the day before I received it and sold out right away. For 3 weeks? Bull - to me this is FALSE ADVERTISING!!!!!

I have used Travelocity for tickets in the past. This time I tried to book tickets for my husband and I from Charlotte to Maine in June. I found a flight advertised for $231 with two seats left. I selected that flight, clicked 'Purchase' and was told that the fair had changed and was now $305 dollars. Grrrr..... I thought perhaps I had waited too long while I double-checked with my husband from across the room so I waited an hour and tried again (figuring that seats/fares are held for some amount of time while folks click through the purchase screens and hoping that by waiting the seats would be available again.)

An hour later, I go back to the website, same fare available, this time with three seats...I click 'Purchase'...and the advertised fare is no longer available and has increased. I try again - maybe because there are so few seats I'm running into some strange problem. This time I select a flight leaving a 6am for $191. I click "purchase"...and the fare increases to almost $400.00. I don't know what is going on but this is wrong. EVERY flight I tried, the same thing happened. This is false advertising and Travelocity needs to be held accountable.

I tried to book a flight with Travelocity all day. At one point I gave all my credit card info and was ready to confirm my purchase but was told I took to much time to give my info and I would need to start over. Again I was offered the same fare on the web page but it said there were no e-tickets left for that price. They wanted an additional $24.95 for a paper ticket, my only option.

I called the actual airline and they told me this was not true. They prefer e-tickets.

So I called Travelocity's customer care and they said that the ticket I wanted was no longer available, even though it was still being offered on their website. She offered me the same flight for $200 more than what they advertise! I ended up purchasing the tickets from the actual airlines for less than Travelocity originally offered.

Travelocity is creating a situation of scarcity to induce consumers to book immediately. My interaction with Travelocity was very frustrating and stressful.

I was booking round trip airfare for 2 to the carribean thru travelocity. I was quoted an all inclusive price of $949.00 which I proceeded to book, and received a confirmation for. When I went back a week later to review the details of the flights, I found the price had been bumped up to $1,050.00. I contacted Travelocity's customer service dept. which asked me to send them any documentation of the price difference. I sent the confirmation twice, sent two additional requests for a correction, and have received no reply. Additionally, the company presented a seating chart of the plane showing only few seats left, when the actual flights were half full. This is outright fraud, to create a situation of scarcity to induce consumers to book immediatly.

When searching for airline tickets on Travelocity, I found that they would raise the fare just as I was about to complete my purchase...I checked the actual airline site and found thier price to be about $140.00 cheaper. The Travelocity price is approximately equal to the published airline price until you go to make the purchase...then they raise the price.

I used the Travelocity Website and booked two trips from Rockford to Orlando. When I booked, I received a trip number right away. Four days later, I did not receive any confirmation so I called. The flight posted on their website was non-existing. A supervisor (after over 1 hr on hold) offered remedy at additional $75 per ticket (X 5 tickets). When I attempted to rebook flight with him the total price was now more than double, citing "prices fluctuate".

They issue what is called an OSI to the airline every time someone books a flight. This authorizes the airline to actually charge for the ticket. The price I authorized was supposed to be $459.90. They charged $771.90, resulting in an overdraft charge to my account of $84! The following day they authorized a refund of the difference. (so they knew they made a mistake) They seem to think this is suficient. It is not.

Fare Jumped by Travelocity.com. On 17 June 2005 I booked a flight from London (LHR) to Chicago (ORD) for myself, daughter (4) and son (2). I received an email confirming all the booking details, but stating prices are not confirmed subject to airline confirmation of the reservation. One week later I have not received anything. My website profile showed no reservation booked in the Travelocity system. I could not get through to travelocity (UK) by phone. I called USA office.

They state my reservation was not ticketed because there was a fare increase of USD$1413.00, due to airline prices changes. However USA office says I must speak with UK office for more details. UK office onbly has premium rate 0870 phone number. = £.11 min, / US$.20 min. Holding over 1hr, no reply then call gets dropped. As United Airline " Premier Executive" I phoned. They confirmed they did not have any fare changes, but that the 'Agent' I booked with did not attempt to confirm the reservation until 23 June, 6 days after I booked with Travelocity online. Obviously the fares since then have changed.

United can only apologize but says that the responibility lies with the agent and their apparent negligence.

After locating 4 tickets to fly from Austin to Salt Lake City, entering the credit card info, email info, and hitting submit to purchase the tickets, Travelocity popped up a message that "These fares are no longer available at this price" but are available at almost $50 more per ticket. My wife logged out of their site without responding to purchase the higher priced tickets. She went into another vendor's site, found the same tickets at the lower price, and purchased them.

We never received an email confirmation from Travelocity and did not think we had purchased the tickers...a month later, our credit card statement comes in with these 4 tickets purchased by Travelocity at the first price of $238.80 each as well as the other vendors' tickets, which had hit the credit card authorization prior to Travelocity's. Repeated phone calls and being put on hold resulted in the Bombay Service Center repeatedly telling me that I had bought these tickets and they had emailed me a confirmation...again, explained we never got email confirmation, wanted to talk to a supervisor...after over 2 hours of negotiation with America West and Travelocity, supposedly a refund will hit my credit card within 60 days. We are extremely disappointed and will never use this service again.