Complain about a product or service

Travelocity - Fare Jumping

Ronald of Johannesburg, South Africa November 7, 2009

My wife and I went online to book a trip from South Africa to Dallas then Toronto then return to South Africa. We compared prices and assumed that the price quoted was the total price we had to pay. Nothing was mentioned about any baggage charges. We chose Travelocity. What a mistake. We were flying from Dallas to Charlotte. We were flying with US Airways. When we checked our luggage in we were informed that we had to pay an amount of 120 for our baggage. We asked why, and were informed that this was to cover the high costs the airlines were having to cover. THIS IS ROBBERY. We chose Travelocity as they were the most reasonable. We will never use Travelocity again. BEWARE OF TRAVELOCITY.

H. of Providence, RI November 1, 2009

I responded to a Travelocity email offering a deal on fares. On October 9, 2009 the website offered a fare Boston- Chicago on JetBlue of 179 -- a good deal! When I tried to make the reservation , the website advised me that there were no seats at that price. I then tried again, starting all over. Same fare offered, same message. After the third unsuccessful try, I tool the advice in the message on the website to call an agent, which I did. When I spoke to the agent -- a gentleman with what sounded to me like an Indian accent -- he advised me that he could offer me a fare of 278 -- almost 100 more. I declined. This seemed to me like a classic bait and switch. I vowed to never deal with Trravelocity again.

At no time that I knew of was I able to in fact make the reservation, even though I tried. At no time was I advised that I had made a reservation and would be charged for it. That same night I booked a flight on United airlines for 259 -- 80 more than the flight I had hoped to book through Travelocity.

Two weeks later when my credit card bill arrived, I was surprised to find a charge from Jet Blue of 199. I immediately called my credit card company and protested the charge. then I called Travelocity and asked to cancel the flight and to have my money refunded. Travelocity said that the flight had been booked online, and that they could do nothing about it except offer what the airline could offer for a canceled ticket -- a credit usable in a year, less a 50 cancellation fee.

I did speak with two supervisors. Neither would take responsibility for the charge made without my knowledge or knowing consent. Neither could explain the 199 price vs. the 179 that had been offered. This seems to me to be a fraudulent charge.

Robert of Princeton, MA October 16, 2009

I booked an exact flight (same airline, times, days, etc...) that two to three days later sold for 418 per ticket x 2 as opposed to the 471.80 I paid. When I called Travelocity to request a refund of the difference, they said there was noting they could do. They suggested that I call Delta (the airline) directly even though both their phone recordings (I was on hold for over 15 minutes the first time I called them and on the line for another 15 minutes or so) and their written promises of advocacy.

I contacted Delta who indicated that had I booked directly with them the would have honored the lower price. Also Orbitz guarantees that if at any time another customer purchases an identical flight they will monitor such purchases and automatically send a check for the refunded difference. Delta suggested I contact Travelocity again, which I did. Again I held 15 minutes for one representative (who lied about the current price being displayed), 15 minutes for another, who then had me on hold for nearly another 30 minutes. Ultimately, nothing was done to correct the price differential, nor was anything else done as a gesture of positive customer service.

Kathryn of Casselberry, FL September 15, 2009

I purchased tickets for this booking of a Roundtrip ticket from MCO (Orlando International Airport) to MCI (Kansas City, MO) on August 4, 2009, and was advised that the tickets were paper tickets and would be delivered by mail. FedEx came by my house when I was at work (I work daily from 9:00 am until 6:00 pm, so I am not at home during the day), and my father filled out the form to hang on the doorknob, but they never returned. The reason for my dissatisfaction is that I did not receive a phone call or e-mail, or else I would have acted immediately. The night before my flight, we called Travelocity and were advised that you could not do anything to assist me, even though I did not have the paper tickets in my hand. I had booked and paid for these tickets, but no one was willing to assist me. I was advised to call United directly and book another ticket at the last minute, so I ended up paying twice for one ticket.

Also, Travelocity's Indian customer service representative (who could barely understand me, and who I could not understand) advised me to fill out a Lost Ticket form at the airport, but I was advised by the agents at the airport that I would get the Lost Ticket form directly from Travelocity, as that is how I booked this flight. So in addition to being charged twice for this ticket, I was told incorrect information on how to obtain a refund, which further wastes my time. Travelocity has been most uncooperative when I filed my complaint with their Consumer Relations Department, and the only correspondence I receive from them are form letters telling me they're looking into it. Every time I call, their foreign representatives advise me to wait a week. Since they have not been proactive and I suppose their company just thinks I'll stop pursuing this, I filed a complaint with the Better Business Bureau in Texas (where their company is located) and Florida (where I reside).

Ruben of Concord, CA August 20, 2009

In late July 2009, I saw this last minute travel package deal to Las Vegas. Travelocity asked for the departure city (major city with an airport), the name of travelers (all travelers), if a traveler was a lap-child, and the location where I was to pick-up the car was the Las Vegas Airport. Even though everything implied that we were having flight, hotel and car rental, it turns out that the airplane fare was not included. This was not told until the very end of the transaction. I immediately call to cancel or to receive a credit but Travelocity's customer service was rude and eventually hung-up the phone, as they could not answer my questions. I also called the next day, and it was even worst (yelling, insults ("what do you expect for 400.00") on their behalf etc.). I was really shocked.

Stephanie of Canoga Park, CA August 17, 2009

I am so angry, for starts I booked a cruise through Travelocity. The lady who made my reservations triple booked me by error, my bank account was over drawn by 2000.00. It took Kelly a supervisor 2-7 days for a refund the money owed to me however I had bounced all over the place as a total of 22 fines at 35.00 each, when I first brought it to Kelly's attention I only had a total of 330.00 in fines, it's just a mess. Kelly told me she was going to take care of everything and get me a 50.00 on board credit to Royal Caribbean, I asked the front desk and there was no credit. I called Kelly when I got home from our trip and she has not returned my calls. This has been truly a nightmare. Please help me

Annette of Mesa, AZ July 27, 2009

This was my 4th trip to visit my new husband in Charleston. All previous flights I scheduled on line. On June 30, 2009 I used Travelocity, to schedule a trip from Phoenix to Charleston. However, at the conclusion of the booking the price went from 268 to over 600. This was an obvious error on Travelocity's part, I called the toll free number to help me book my ticket.

I spoke to a woman who proceeded to assist me. I gave her the dates, flight numbers, times, and cities of the reservations that I had tried to book on line. She told me that she had put them in as I had requested and that the fee was indeed 268. Her assistance would cost me an additional 25. I accepted her schedule and paid the additional 25 for her help. When I received her itinerary it was skewed in the email and on the page making it almost impossible to decipher. I forwarded it to my husband twice. He never received the itinerary.

In the airport on 7/10/09 at 4:30AM I realized I had been scheduled to Chicago and then to Charolotte. Sitting at my gate I called Travelocity to beg for help. The man, “Shawn,” provided me a new schedule and told me that it would cost a change fee of 180, which I did accept. He told me United Airlines was notified and to return to the agent to change the itinerary to 8:29 AM Phoenix to Charlotte and then Charlotte to Charleston at 4:22PM arrive 5:20 PM. I thanked Shawn of Travelocity and was willing to pay the additional 180 for an error. I then ran to the United agent where they told me they'd recieved nothing from Travelocity today.

I had to pay an additional charge of 647 to United. As result, I am disputing the charge 647 for a flight scheduled with United on the day I was to travel caused by the confusion with Travelocity.

Oddly, Sanford B was able to confirm my initial phone conversations. And, yes I agree, I did not recognize the error on June 30. He did not however, address the conversation with Shawn on July 10. I am appalled that this company can make it nearly impossible to understand what these people are saying, that the agents are rude when asked for clarification or to please speak up. This has been a disaster I will not subject myself to again. I honestly believe they owe me the 647 and I would be willing to assist in any way if you can help me in this situation. Thank you.

Sean of Austin, TX July 25, 2009

I tried booking a ticket on-line and was blocked and told to call customer service. When the agent answered the call, he informed me that he can finish the booking for a 25 fee. This is a form of switch and bate since they claim not to charge for making reservations on their website.

Brian of Thornville, OH July 15, 2009

When booking flights using Travelocity.com's online service, the booking AUTOMATICALLY adds trip insurance to the transaction. If you don't read all the fine print and deselect this option -- the 20 expense is automatically added to the transaction. When filling out the reservation - there is no indication that Travelocity will automatically add this and force action to deselect - or be charged. When you call, then escallate, they state most people want trip insurance -- which is an outright lie - but they insist most travelers want it and it is non-cancellable. At best, this is deceptive, but I feel that I have been robbed.

matt of elmhurst, IL June 29, 2009

purchade round trip tickets from oord to lax and the return flight was changed from june 28 to july and travelocity would not help getting the passenger on a flight without purchasing a new one way ticket they wanted to charge over 1000.00 dollars then 650.00 dollars just to get back and would not refund the money that was paid for the original tickets that they changed the return date on. lost the money for the original purchase and had topurchase a new one way ticket for 250.00 dollars

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |