Travelocity - Cancellations

I booked a trip on Travelocity. I am used to Travelocity. There are no fees for cancellations within 24 hours. I decided to re-book the same trip within hours of the booking. The agent was happy to cancel the trip, and specifically told me to ignore the email stating that the ticket is non-refundable. They sent another email, that the tickets were voided in confirmation of thereof. A week later, another agent assured me of the refund going through. 3 weeks later, there are no refunds. Now, they hang up on me every time I call, and they are not replying to my email. It looks like I am losing $437, due to the outright lies of their customer service representatives.

I booked a trip through Travelocity in October. In January I received an email to contact them immediately to which I did. They told me that our flight out of Newark International was canceled and we needed to fly out of a different airport. I asked them if I could fly out of Philadelphia as this is the area which I live and the representative told me that the airline did not offer any flights out of Philadelphia. The airline is frontier. I booked the flight for LaGuardia which is 3 hours away from home. I since did research only to find out that Frontier does in fact fly out of Philadelphia so I called Travelocity back and asked them to change the airport. I said this was not my fault first off that the original flight changed and that the represented never offered Philly and told me.

They don't have anything for that airport. I was at work when this call was made and felt pressured to make the change to an airport that was not convenient. I was told that because the change has been made to LaGuardia and flight booked there is nothing anyone can do unless I wished to pay over $280 to change the flight to a different airport. I spoke with a supervisor and explained that I thought they should be able to help with the cost and try to give good customer service by accommodating the customer and she hung up on me. I spent 3 hours total on the phone. I also called back to cancel and was told I could not do so unless I wished to lose $400 plus dollars. This is bad business and I hope something can be resolved.

I would like to have travelocity aware of why we will no longer use you. On 01/07/12 around 9 pm, I booked tickets for an all inclusive. Confirmation no. was 7xxxxxxxxxx and I spoke to a Chris? I explained to him that I have dealt with travelocity for over 5 years with trips to Cancun, Jamaica for both myself and my brother and sister-in-law. Last night, I explained that I was checking the price difference with Expedia for the ME hotel and air trans flight was cheaper by a $1000. Expedia had two available for only 2 rooms left. He had me wait for over 10 minutes, I assumed while he checked it out. He then said that he would give me the $1000 plus $50 towards our next trip and I would receive the confirmation within 30 minutes after I purchased from him. I did not want to wait for this and asked couldn't he send it now.

He told me not to worry and to trust him. Over and over again he said "trust him". Well, there was no email and when I called back this morning, I spoke to Sara, ID no AX0, and was told he should have given me a site to go to for the request for the difference, which he did not. "Trust me" for him is the same for Travelocity. Sara said I would receive the full refund and not be charged the penalty fee or the booking fees. The email she sent was showing the cancellation but with the penalty fee which she says is for the airlines, but she then sent an email saying the airlines was canceled but there was no mention in the email for the penalty fee of $2261.28. She said I would get that within 8 to 24 hours.

I asked if she could send me just an email to that effect but was told she could not but to trust her. Your company uses that trust word too much and it does not mean anything to me. I am sure my friends will get a big laugh on that too. You lost a valued customer, and I lost out on the trip with expedia now since everything this morning shows sold out, thanks for that. Your procedures should be changed. It was easy enough for him to go out to the site and verify I was correct on expedia and give us the difference right then instead of later with the trust me.

Protection Plan Rip Off. I did not order. I purchased three tickets from SLC to SNA. When I got the bill, I noticed they had charged me for Protection Insurance which I did not ask for which came to $74.00 for three tickets. So I looked at my previous ticket confirmations sent by email over the years in my Outlook folder. It turns out they have been ripping me off every time and I did not notice because of its calculated placement which makes it look like a tax. Search Travelocity in your Inbox, look at the confirmation, scroll down to where the charges are, and see if you find "protection insurance" above the subtotal masked as a tax. If so, congrats, you have been ripped off by Travelocity along with countless other. If you did not order this, and you need to call your credit card company who is already aware of the complaints.

I work for the US government and made an error in booking my flight through Travelocity versus the Defense Travel System. I notified Travelocity to cancel the reservation 3 weeks prior to the departure date, and they said no due to non-refundable tickets.

I lost $340.00. It's a scam, and they should be out-of-business! I wonder if you'd win in court, because even if it's in writing, it doesn't mean a company shouldn't be ethical and moral.

My fiance and I had booked a trip to see my son who is in the Marine Corp stationed in Okinawa, Japan. He was to fly to CA for a short stay before his deployment to Afghanistan. I made my travel plans. The day before I was to leave, my son's deployment had been postponed. I immediately went home to call Travelocity to cancel, or possibly, change my travel plans for a later date. After close to 5 1/2 hours on hold with no response, just a recording stating the next available agent would be with me, I had just given up.

I was then forced to take the trip due to the fact that I am unable to contact them within the time allotted and I would have lost my money. So my fiance and I flew out and spent 2 days. We did purchase travel protection and was told by the travel protection company that I would need a letter or copy of his orders from my son's commanding officer stating the reason for the postponement. I don't feel his CO of the Marine Corp in Japan has time to write out a letter to my son's mom. So with that much said, I spent $600.00. My fiance spent $490.00 and was not able to see my son. So now when my son maybe be deployed at a later date, I don't see how I can possibly put all that money out again. Is there any way we can recoup some of the travel expense? Thank you for your time and consideration.

The day before our vacation trip to San Francisco California, my husband David has a stroke that left him paralyzed from the left side of his body, therefore, we could not make it to California.

A few days later, I called to cancel a hotel reservation I had already paid for and requested a refund since we never checked in. Travelocity ID no. **, there were two reservations under Jochebed ** for the same days. I just can't find the other ID no. (am sure you have the records ).

Whenever I called to cancel, I was told I was going to get a refund except an $80 fee for cancellation, which i think is ridiculous because I had a medical emergency. I just received my credit card statement and the refund is not there. I called Travelocity and I was told that the agent I talked to never cancelled my reservation "at my request," which is not true.

I have all the medical paperwork to prove you that my husband was sick and never checked in at the hotel. I need to get a refund for these two rooms, please. I cannot be calling Travelocity with this issue every day. I have a sick husband and two one-year-old boys. I don't have time for this.

If you have any question, please call me at ** and I can fax all the paperwork you want. Please call me or send a refund to my credit card as soon as you can. Thank you for your attention.

Although they stated there would be penalty for cancellation and changes, but who would think that the penalty would be more than 75% of the total cost! They should state exactly how much the penalty would be on their website! If I 'd known that, I would not have used them!

They should have more transparent cancellation/change policy. When I asked if we can change the trip to October, they said "NO." So we are dumed!

I had reserved a couple of flights through travelocity.com. My itinerary indicated that I had a reservation on Virgin America at 7:20 p.m. at SFO to LAX. When I arrived they did not have me on their flight list and the attendant said that it may be possibly because travelocity did not reserve it with the air;line. The attendant gave me the customer service number for Travelocity to fix the problem and I proceeded to be on the phone for the next 3 hours. I stayed at the airport for 2 hours in case that they were able to book me on another flight and I never got a call or my problem resolved.

Last year, my wife and I planned to travel from ATL to DEN to see U2 in concert. We booked travel through Travelocity on May 11, 2010. The concert was canceled, so we canceled our flight in hopes of re-booking when the concert was rescheduled, with an understanding that we would lose some money. We were informed by Travelocity that out of the $508.80 for two tickets, Frontier Airlines charged $200 for cancellation and then Travelocity took $54.40 without an explanation leaving us half of our money for a credit. The concert was rescheduled for May 21, 2011. We called back in early March 2011 to rebook our tickets and were told that we had a credit of $254.40 which must be used with Frontier Airlines and Travelocity would charge us $130 per ticket to rebook our flight. This means that we would be paying Travelocity $6.60 for the privilege of taking all of our money.

We called back several days later deciding that we would just rebook one ticket. The customer service agent told us that the rebooking fee would be $180 for one ticket. I questioned him about this based on our previous call. He came back after being put on hold and told me that it would be $130 to rebook a single ticket. I told him the dates I would like to travel. He came back and told me that because my travel dates are after May 11, I could not use my credit because it was over one year after my initial booking. We called back again on May 5, in attempts to get Travelocity to refund our credit. Travelocity contacted Frontier Airlines and said that our money is with Frontier Airlines and they could not offer us a credit but that they would call Frontier Airlines to attempt to get a refund. According to Travelocity/Frontier Airlines, we could rebook a flight prior to May 11, 2011 to fly anytime but under no circumstances would they give us a refund. Also, we wasted over two hours and twenty five minutes on hold for three phone calls to Travelocity customer service.

A mistake was made in booking an airline ticket for my sister to fly to Orlando, Florida on April the 20th. The ticket was for United Airlines and her maiden name was used rather than her married name. United Airlines gave authorization for Travelocity to cancel the original ticket and re-issue a new ticket with the right name. However, Travelocity refused to cooperate. Do not use Travelocity. They are corrupt and only want your money! I does not matter if they make mistakes or not. They are rip-off artists and do not care if your needs are met. By the way, their call center is located in India.

I was booked to fly from LaGuardia Airport (New York City) to Madison WI on Frontier Airlines. My departure date was April 18 and my return date was April 20. We were delayed departing LaGuardia for 90 minutes (no fault of Frontier) and, therefore, I missed my connecting flight in Milwaukee. Since it is only a 90 minute drive and I was going to have to rent a car anyway, I rented a car and drove to Madison. I called Travelocity on April 19 and attempted to explain so that my return ticket could be changed for a flight from Milwaukee to LaGuardia.

The first customer service representative thought that I wanted to rent a car. The second representative said that he understood after an hour explanation and then supposedly called Frontier to make the changes. When he got me back online, he told me that I would be refunded for the tickets from Madison to Milwaukee, but that my return trip from Milwaukee to LaGuardia was okay. My flight was to leave Milwaukee at 10:30 am. I arrived at the airport at 7:30 am to find out that I had no flight reserved. After spending an hour on the phone with Travelocity. I now have a flight to LaGuardia, but it leaves at 7:30 pm tonight. None of the customer services representatives spoke or understood English. As a professor, I am used to dealing with nonnative speakers of English, so I enunciate clearly. The service was truly awful. I have no idea if I will get a refund for the leg of the trip that i did not use. I do not recommend this company.

I made a reservation for a Holiday Inn in Rutland, VT on Travelocity.com. After I received a confirmation email, I realized that the dates were incorrect, and right away I went on-line after about twenty minutes after I made the reservation and cancelled it. I was charged a cancellation fee of $126.51.

I called the hotel and they told me that this is a policy and they are willing to make a full refund in case they sell the room which I literally booked twenty minutes back. I don't understand why I should be responsible for them selling the room. It sounds more like a scam than a policy. I have all the proof, dates, and times of transactions.

I bought an airplane ticket online from the Travelocity website from Los Angeles to Bogota, Colombia last August. The trip was scheduled for December 18th, 2010. By December 5th, I knew we would not be able to travel. So, I called customer service and asked if I could cancel the trip. Travelocity customer service associate named Paul checked if this was possible. After more than 50 minutes and after checking twice with his supervisor, he said that yes, it would be possible to cancel my trip and get my money back. Of course, I would not get all my money back. They would take $180 per ticket. I bought four, for a cancellation fee. I did agree to these. I paid $3,798.80 in tickets. So, paying $720 for the cancellation fee and getting the rest of the money back was okay for me to do.

Paul assured me that I would get the money back to my American Express in six to eight weeks. I asked him endless times if he was sure about this. He told me that yes, I would get my money back many times. To my surprise on January 25th, 2011, about eight weeks after my complain, I received an e-mail from Travelocity telling me that they were not able to refund any of my money. I called customer service. Once more, another Paul told me that he did not have any idea of the trip or the cancellation. And for more than 55 minutes, he was not able to tell me why the first Paul was not able to explain that my tickets were not refundable at all. Paul was not able to tell me where the tickets were, nor he was able to tell me if I can use them later, or to confirm that I just lost $3,498 in airplane tickets that I never used. I demanded answers from Paul, but I did not get any answers.

Paul did not know what to do, so he called for his supervisor. I waited and he never talked to me. So, Paul took my phone number and told me that his supervisor would contact me. It has been 22 days and I still have not received a phone call from them. I do not find my tickets anywhere. The first Paul was sure to erase every information from my account on the Travelocity website. The ID number ** from an old e-mail is the only way I can refer to the tickets I bought, and I never used.

I am wondering if you can provide some suggestions on how I can manage a problem I'm having with Travelocity. I booked a trip to Cancun for this April on July 23. Through Travelocity, I booked a trip for four for $1,505.20 on Mexicana Airlines. I received an email from Travelocity on August 30, 2010, indicating that Mexicana Airlines had suspended operations indefinitely due to bankruptcy. Travelocity informed me through email that they had requested a refund on my behalf, and there is no further action required on my part at this time. I called upon receipt of that email. Travelocity indicated that the refund had been submitted. I did not receive a refund. On October 23rd, I called Travelocity. The person I spoke with reported that there had been a problem, that the refund request had not been submitted. The person said that they would go ahead and submit it today (as of October 23rd), and that I would receive a refund within "2 to 3 billing cycles" of my credit card.

I called Travelocity on December 24th to ask about the refund again. I was told by "Deo", after he spoke with his "higher level" manager, that the refund was "in process". He told me that "Travelocity had no responsibility" with regard to this refund. I asked several times to speak to the "higher level" manager. And then, "Deo" hung up on me. I have requested a refund through Mexicana Air as well, but have never heard anything from them.

So, we are wondering what our next steps should be. Do you have any advice or recommendations? Clearly it seems that Travelocity will not honor the refund (we did not have travel insurance). And since I have been told that they hold no responsibility, I'm not sure who to attempt to speak to. Any suggestions would be greatly appreciated. I can be reached by email at this address or at **. Thanks for any help.

I contacted Travelocity by phone and requested a price adjustment because I was not changing any details of my trip, but the airfare was now less money. (Air Tran is now promoting that identical itinerary for $219.30 including tax). Travelocity responded that because I did not contact them within 24 hours of booking the trip, there was nothing they could do for me.

Travelocity claims to offer the lowest fares and to be competitive. It is not a claim they should be allowed to make because they refuse to adjust the price in accordance with the airline who is providing the service. Note that Orbitz will make these adjustments and Air Tran is offering lower fares daily. Travelocity refuses to consider a credit of $34.75.

During the time that my young niece was dying in a hospital in Seattle and her father and mother were there after having flown in from Philadelphia because she was ill (but not expected to die), this is what occurred when trying to change the return flight with Travelocity, with whom the tickets were purchased. I spoke with four different agents. Each took all of the same information including details about my niece's illness and reason for imminent death, as well as the physician's explaining that her parents should not fly out on their return flight as scheduled due to their daughter's impending death. Like the three agents before him, Glenn put me on hold but this time even after 30 minutes, no one responded though I was still holding on (and filling out this complaint online).

This has caused myself and family additional emotional distress as my niece, their child lay dying in the hospital and I am sure that there will also be economic damages from having to re-schedule without the assistance, as promised, by Travelocity. I had agreed to pay the penalty with ticket cancellation to be able to reschedule but was never given that opportunity. It has now been (estimate) one hour since contacting Travelocity and left hanging on the telephone as my niece was dying and I was unable to be in touch with her parents due to Travelocity tying up my telephone line and failing to provide the assistance as promised. The financial damages that are a direct result with having to reschedule the flight should be borne by Travelocity, especially given the emotional stress that they inflicted on myself and family.

In October last year, I canceled the return tickets booked through Travelocity.co.in. The credit card that I had used for booking my tickets had expired by the time I canceled the tickets. Travelocity has failed to refund my tickets even after numerous mails to them and providing them with all kinds of documents including home address proof, bank account statements, photo ID proofs and what not!

I scheduled a flight on August 29th through Travelocity to travel from Anchorage, AK to Missoula, MT on November 16, 2010 and for a return flight back to Anchorage on December 1st. I then needed to change my return date from December 1st to December 12th. I called Travelocity three times trying to change my return date. On November 3rd, I was told by a Travelocity representative that I needed to return the paper tickets 15 days ahead of my flight date if I wanted to change my return date flight.

Since I only had 13 days before my initial flight, I was told that it couldn't be changed. Not satisfied, I called Travelocity back the next day to try and work out some sort of alternative. I was then told by a different Travelocity representative that I could take the paper tickets directly to the airline counter and have it done there.

I took the airline tickets in and could not be helped by the airline representative. I called the airline's customer service number when I returned home and found out why they couldn't help me at the ticket counter. It came as quite a shock when the airline representative couldn't find me on any of their flight schedule for the days I thought I was booked and had paper tickets for through Travelocity.

I called Travelocity back again and explained my situation. I was then asked to FedEx the paper tickets (overnight) back to Travelocity in San Antonio TX and call back the following day so they could do a "quick change". Each time I called Travelocity throughout this pain staking process I got a different person with a slightly different twist on the exact procedure in fixing my flight change. I believe the Travelocity reps were trying to be as helpful as they could be but each of them were giving me a slightly different answer/option. Each of the three Travelocity representatives that I spoke with had very broken English and was extremely difficult to understand. At this point. I am not willing to give Travelocity another look when it comes to planning future trips.

I believe the tickets have been changed (I will find out when I show up for my flight). Travelocity added $105.00 for a change fee and another $175.00 for flight fee difference. It cost another $25.00 to FedEx the tickets back to San Antonio. Since I wasn't "technically" not booked on the airline to begin with, I feel that I shouldn't have to pay the $105.00 "change fee".

We purchased a vacation package for our honeymoon with travel insurance several months before our wedding. Just two days before we were to leave, Travelocity reported to us that Mexicana Airlines had canceled our flights. We were forced to cancel our hotel as well because it was a vacation package and they would not let us keep just one part.

Travelocity insisted that we continue to call them to remind them to cancel the hotel as well (which was in Mexico), but supposedly every time they called either no one at the hotel answered or the individual only spoke Spanish. We called them at least 10 times within two days, trying to get them to cancel the hotel plan. Meanwhile, we purchased a second vacation package because we were told that we would be fully reimbursed within 45 days.

We left for Mexico and Travelociy told us that they would call us at our hotel to continue to try and resolve the issue; they never did. We returned from the vacation and after 45 business days, we attempted to call and find out what was the status of our refund. We were told that nothing had been done, and Travelocity took no responsibility for getting us our money back. They finally told us that we must deal with the hotel and airline ourselves (something that we attempted to do when the problem first arose and were told we could not).

We did call the hotel and they told us they will only deal with Travelocity and that we must at least pay a one night penalty for not checking in. Mexicana Airline phones are suspended and we did find an online form that we filled out to claim our refunds, but they have not contacted us in any way and we do not believe they will repay us. What good is travel insurance?

I could not rebook the package deal and got hit with an airline charge (which I expected) and today noted an additional charge fee by Travelocity that I was not informed of. I am tired of being treated like a child and having it explained to me in circles! The management staff cannot make it clear either. I don't find this helpful or customer friendly and will think more about not using Travelocity in the future.

On 08/25/2010, I went on airtran.com to search for vacation package for me and my family. When I searched Airtran's website, there was a package from Chicago to Cancun Mexico for the dates of Dec. 20-27, 2010 that was all inclusive of meals and drinks, 4 and a half star hotel at Wyndham beach resort, round trip air plus 1500 bonus money for the price of $628.70 per person. Since it was our family Christmas vacation, I booked the trip with Airtran vacations for me and my family. I made 2 separate bookings with 2 different trip ID and confirmation numbers. In total, I was charged $4525.49 on my visa debit card that was debited from my account within minutes. Once completed, I received an email confirmation number for the hotel and airline. The package was 100% complete.

On 08/26/2010, I received an email from Airtran stating they were sorry that I had to cancel my plans. I would receive a refund of $707.73 and that $3793.23 was non-refundable because I canceled my vacation. I called the number on the email and I was told by customer service rep (Shawn) that my husband called and canceled the reservation. I informed him that couldn't be true because my husband wasn't aware of the trip. It was a surprise. He continued to argue that my husband canceled, plus my hotel was never confirmed. I gave Shawn my hotel confirmation number and asked to speak with the supervisor. Once the supervisor came to the phone, he stated that my vacation package was canceled. If I wanted to go, I would need to pay additional $7000.00 or more.

At that point, I asked to speak to the manager and I was told the manager will call me back when he is out of the meeting. After several hours, I got a call from a very rude person who said he was the manager. His name was Joshua and he was the highest point of contact. Joshua informed me that there was an error in my booking on their behalf, so they did me a favor by canceling my reservations. For several hours, I continued to talk to Joshua to see how they can make a mistake and I have to pay. Joshua offered no help. All he would say was he will give me $50 credit to rebook, if I wanted to rebook at $1670 per person. I declined and asked him for the corporate office number and contact, he refused to give me any information saying there is no one else to speak to and if I had a problem, send an email to the corporate office.

I called again on 08/27/10 and spoke with another rep, who informed me that once I purchased a ticket and received the confirmation number, my trip is confirmed and there is no way it can be canceled unless I canceled. I explained to him what was going on and once I gave him my confirmation number, I was told someone will call me back. I never did get a return call. I, myself, did the research and found out that my vacation package was brought with Airtran vacation on Airtran website, but it was through Travelocity. I contacted Travelocity corporate office and spoke with Johanna, who informed me to speak with Delia **. I left a message for Delia, but received a return call from Arturo ** who is from the executive office and asked what the issue was. I explained everything to him and he took my information and explained that my case will be assigned to someone to look into. I got an email from Arturo ** that stated my case will be handled by Clarrisa ** and she will contact me before 09/07/10. I contacted Ms. ** and informed her of the issue. She told me that she will look into the matter and see what can be done.

After days of waiting, we called Ms. ** and we were informed that their decision will remain the same, that their company will not honor the price that we paid for the vacation and they will refund the entire amount back to my visa card. I asked Clarissa ** how can a company, as big as Travelocity, publish a price for a vacation, we buy it in full as requested then Travelocity realize a mistake was made in their system, cancels our vacation, insults me by telling a lie saying my husband canceled the reservation, then tells me if I want the vacation, pay more money? I informed Ms. ** that it wasn't right and Travelocity has taken the money from my account and it has been four days. She stated that they have a policy on their website that says they can cancel due to error. I informed her that I booked on Airtran vacations and wasn't aware that I have been transferred to Travelocity to buy the vacation. She did say again, "well at this point, we are standing behind our decision and will not honor your reservation". I asked to speak to her manager and was told I will get a return call from the head manager. His name is John **.

I got a return call on September 3rd, 2010 from John **, who stated that he looked over my case and will not be honoring our reservation because it was a pricing error on their system. To give us what we paid for will cost his company too much money. I asked him, can they accommodate us with another hotel of the same, with package the same? I was told that the most he was willing to do is give me $100.00 credit if I was to rebook at the higher price of the vacation. I expressed to Mr. ** that it was not right as a consumer to purchase something just to be told no, you can't buy it give it back. Also, during one of the conversations with Travelocity corporate office, I was informed that once I received my confirmation, their company will never cancel my reservation no matter what. I told them that I had a recording of them stating my reservation will never be canceled once I got both confirmation but still, in the end, I was told to rebook at $1600.00-$1700.00 per person with $100.00 credit of overall cost or at this point, I don't have a vacation.

On Aug 25th 2010, I purchased a travel package on line from LA to Cancun,Mexico. The 7-day package was $1130.59 all inclusive with air and a $1500 bonus to use at hotel services. I booked it, got confirmation and my credit card was charged. Later in the day, I called to confirm the additional $1500 hotel bonus offer. They said that was right. The next day I get a email saying they made a mistake and were cancelling the reservation. Their motto is they guarantee the booking are right. They said the best they could do was a $100 credit towards a future trip. I told them I wanted an equal value trip even if it was somewhere else. They said no. They kept repeating it was a mistake. They also charged my credit card $853.78 for the cancellation they made. I believe at the very worst is that they made me pay the cancellation fee they tried to impose on me. I spoke to three different supervisors but they just seem to be reading off some standard letter. Why do they penalize everyone for any little change but when they do it we are just suppose to bend over and take it? It's not right.

I booked a flight through Travelocity's website for July 27th, 2010 for my minor child. On July 26th, I called the airline the flight was booked with (US Airways) to confirm the flight details and to purchase minor travel assistance. Upon confirming my son's flight information and date of birth I was informed that he would not be allowed to board the flight since he was a minor and it was not a direct flight. In addition, the representative from US Airways (Susan) mentioned that Travelocity is aware of all regulations and restrictions for every airline.

As it stands my son was not allowed to take the scheduled flight due to flawed system. It is required to include the name and date of birth of the individual taking the flight at some point there should have been an error message displayed and I should not have been able to book the flight. However, they took payment, sent a confirmation and the flight could not be utilized.

I cannot stress enough the extreme frustration and the inconvenience I have experienced with Travelocity. As a business I believe they have a responsibility to monitor and notify their clients of any errors or challenges with their bookings. If Travelocity had certain checks and balances in place this would be a non issue and I could have avoided this situation from the gates. I have yet to receive a resolution or the return of my funds. I have contacted the Better Business Bureau, Consumer Affairs and all local new stations of the situation with Travelocity to make people aware of the business they operate.

We purchased a vacation package (air+hotel) from Travelocity to go to Honolulu for 2 people for $2280 to go in August. When I checked their website prior to booking all it says in regards to canceling is "You will not be able to cancel only one component of your package. You can book your entire trip again. There are no Travelocity change or cancel fees on a Vacation Package, however vendor penalties may apply."

We have made 3 phone calls to make this change to our tickets as it clearly states in their policy that it can be re-booked. We are told that it will be a charge of $1354 (the entire cost! ) to make any changes to the hotel reservations and if we are to cancel, we get nothing back and will be out $2280. They repeatedly state that it is not Travelocity inflicting these penalties but the hotel. On two of our calls, we asked them to contact Hilton to see if an exception could be made as there was a very valid reason why we're needing to reschedule.

They place you on hold for a long time and when the come back on the line, they say they have contacted the hotel and there is nothing they can do. That is their policy and we will have to pay to make a date change. Today, the credit card company that was used to pay for this trip was called to see if anything they could do as they have travel insurance. Unfortunately, there isn't but they say they get similar complaints about Travelocity all the time and kindly agree to call Hilton on our behalf.

The representative at Hilton states they have not received any contact from Travelocity regarding our reservation! Not only do any of the representatives you talk to at Travelocity seem helpful or knowledgeable but apparently they knowingly lie to you as well! We are continuing to make calls/contacts to try to change our vacation date but at this point it seems we will be losing over $2000.

My flight was cancelled and they could not get me another flight to Florida in time for my whole reason for traveling the Daytona 500. So I was told that I would be getting a refund for the entire trip. Since then, I have not received my refund even though I have been told by travelocity several different times that they were going to process my refund. My trip occurred on February 10th 2010, and it is now July 20th and still no money.

They owe me $593.60. I am out the $593.60 just for the trip that does not include the $400.00 that I put out for the Daytona 500 tickets, so if you want to include that, my total damages is $993.60.

I live in Hawaii on the Island of Oahu and we have a small job on the Island odf Lanai. I used Travelocity to book two hotel rooms for one night for this project which came up to $820.00> Not too bad, no problem. I later realized that I booked them for the wrong night and called them to change the date of check in and the barely English speaking idiots with a very strong middle east accent told me that my cancellation fee was $820.

So I am now fuming. I called the hotel directly to see if they could help and they told me they could not help with the Travelocity problem because I booked them through Travelocity. But she could book me the same two rooms for $400. OMG, so not only did I lose $820.00 from going through Travelocity, but it actually cost me $420 more a night to book the rooms through Travelocity. I thought the whole reason for going through them was to book the room cheaper. I guess not. I will never use Travelocity again in my life.

Buyer beware. Due to unforseen circumstances, we had to cancel a hotel room that we had booked for 2 nights. Talked with a customer service rep in India and he said he could not refund either night. I can see the first night not being refunded, but there should be no reason why the 2nd night shouldn't be. I will never use Travelocity again!

I bought two round trip tickets to in April for a July trip to Europe along with Travel Insurance. Because of family circumstances I only proceded with the online transaction knowing I had purchased Travel Protection. My VISA was charged for the price of the tickets, tax, and 2 Travel Protection Plans. I would have NEVER purchased tickets without cancelation insurance. When I called Travelocity to cancel my trip, they reported that due to THEIR tech error, my insurance was voided. Now I am out over $3,000.00 and am told to wait for an answer from Travelocity that might take 90 days!

I booked a flight ticket for 29th June from Singapore to Tianjin on 7th May 2010. The flight will be changed in Xiamen and stop there 3hours and 55 minutes, and the details was shown me in the comfirmation e-mail. However, on 13th June 2010, i received an e-mail from travelocity costom serves, told me that my flight time has been changed, I will have to stay in Xiamen 14 hours and 55 miuntes, next day to fly to Tianjin.

after i received the e-mail i started to wrote letters, reply e-mails, made international calls to US that cost me over 20s$ again, but i have been told by the assistant from the phone that my flight time had not been changed, and asked me to hold to check out. after i hold the phone 20 miuntes, i heard nothing but my money run out from my mobile for the calls. I do not know if my flight time has been changed, who will provide the hotel for me to stay there over the night. telephone call s$20, hotel cost in Xiamen for the night on 29th June if the flight time has been changed.

I made an online reservation on Travelocity which I later confirmed American Express approved charges for. I received no confirmation from Travelocity for this flight so I called their call center in India. The first agent lied to me and told me the charges were declined and I would have to call Travelocity's Fraud Department. He gave me a number for them that was no good. I called India again and a second agent told me there were not credit card charges for the first canceled reservation and that I should make another reservation. This was also approved and American Express deducted from my line of credit the price for both trips.

The next day I received an email from Travelocity that my second reservation was canceled by their fraud department. I called American Express and discovered they approved both charges and deducted the amounts for both tickets from my account and line of credit which may my card ineligible to use for a third reservation. They said Travelocity had to reverse both charges before I could use my card again.

I called India again and asked for a customer agent in the US. A supervisor named Andy then worked to call American Express and I was on hold for about 45 minutes paying for the call. Finally they reversed the charge and I was able to book my flight on Continental's web site for the same price. This constitutes fraud because when Travelocity canceled both reservations they should have immediately reversed my credit card charges instead of keeping the "float" on my money and tying up my line of credit so I couldn't take advantage of current trip prices.

The people in the call center in India are very condescending and have a know it all attitude that every problem needs to fit to one of their scripts. There listening comprehension and speaking of English is mediocre. $30 in phone call charges from Mexico to India since there is not international toll free number for Travelocity.

Last Wednesday, after an hour spending over an hour on the phone, it turns out that flight, hotel, rent a car could to be booked at one time. However, the transaction went through for all three which means it was holds a great amount in my checking acct. I was upset that rent a car couldn't be done when travelocity offers all three services at one time. then when I reviewed it my husband's name was there twice and my daughter did not show up at all. now everything had to be canceled and re-booked. The prices are going up so the next day again at work I am on the phone. I was upset. The next day I o drop hold the Credit union. problem afer problems

We made reservations online with Travelocity for a round trip from Syracuse, NY to Orlando, FL. Online, it indicated that we would be flying from Syracuse to JFK and from JFK to Orlando. When we went to print our itinerary, it indicated our flight from Syracuse to JFK, but it had us leaving from LaGuadia Airport flying to Orlando. We contacted Travelocity directly and spoke with Shannon from India and got nowhere. We asked to speak with her supervisor. Twenty minutes later, her supervisor, Adam (from India) got on the phone; and again, we got nowhere. We asked to speak to a supervisor in America.

Over 1/2 hour later, David, from San Antonio, got on the phone. He kept putting us on hold. Approximately, 45 minutes later, David informed us that they have to do the "footprints" on the internet and someone would be contacting us 48 hours later. He indicated that we might have additional charges to change our flight (to correct their mistake). We asked for a number to reach David in case we didn't hear from anyone, and he said to call the customer service number we originally called. That would bring us back to India.

Obviously, there was some sort of malfunction in Travelocity's system. We are attempting to bring our grandchildren to Orlando. We have purchased all sorts of Disney, Sea World, and Universal Studio tickets. We have put a $200 non-refundable deposit down on renting a condominium for the week. We have been saving for this trip for almost two years, and now, we have no flight. But we have a indication that things could be corrected with additional charges.

The Travelocity corporation has the worst customer service. My business partner booked a ticket for me and they cancelled the ticket because when they called to verify the ticket was for me, he did not pick up. I informed them that if you call at 2 am in the morning, of course, he would not pick-up. They did not leave a message for him to call back. I then called in to make a complaint. The customer service rep left me on hold for an hour. I then called back and explained my displeasure and requested a supervisor.

The supervisor was worse than the rep. The supervisor did not offer to see if possibly they could re-book the ticket. We had to advise the supervisor to see if the ticket could be re-booked. The supervisor said that he can not re-book the ticket but that he will cancel and refund the previous ticket within 24-48 hours and recharge us for another ticket. When I asked to speak with someone in corporate, no one wanted to give me the telephone number for someone locally. I work in customer service and the service I received from travelocity was horrible. In all, I spent 4 hours on the line and nothing was accomplished except for frustration and disgust.

I booked a trip with Travelocity on March 3, 2010 and printed my confirmation. A week later, I went online to see if I could do my seating for the airline and find out that I was charged on my credit card $162 more than what was on my confirmation. I also found out that 5 days after booking that Travelocity cancelled my reservation. I've been calling them for over one month and still haven't resolved either issue.

They told me that they don't understand how my confirmation was less than what they have on their system and that they don't understand how the airline can be saying that my reservation was cancelled, if on their system it shows that I have a reservation. I've spoken to multiple supervisors and still don't have a resolution, even though I already paid them $4,009.50.

I booked a trip a few months ago through Travelocity, but had to cancel due to unexpected illness. I called more than a month in advance to cancel and was told that I would be charged a cancellation fee of approximately $650. My entire trip was $2450, so that's 1/4 of the total cost of my trip just for canceling, and I canceled with plenty of advance notice!

I asked Travelocity what the fee was for, and they said it was a combination of the non-refundable plane tickets, sales tax, and the trip insurance. I am currently fighting this fee through the customer complaint department because I feel that it is unethical for them to hold onto my sales tax and not credit back the trip insurance, and I'm researching the non-refundable plane tickets further through the airline to make sure the info Travelocity gave me is correct. One-fourth of the total cost of my trip is still being charged when I'm no longer going. Outrageous!

We have already submitted one complaint form but the situation has gotten worse and felt it necessary to resubmit a new form. Please read this, your time is so greatly appreciated. We booked a flight in January and then because of financial and personal reasons, had to shorten the flight. We were planning on flying down for a family member's wedding and to see a dying family member who hasn't much time to live. Because of a financial situation, we were forced to shorten our trip to just four days (two days worth of travel, two days at our destination). We called Travelocity on March 8th to change our flight details.

After reading online that we have 24 hours to cancel the flight without penalty, we assumed we were safe in making the changes. We were told our trip would cost $1079 total including our flight costs already paid ($560) and agreed to that total. We thought this jump in price was already outlandish but were willing to try to make ends meet enough to get down there mostly now, at this point, to see family before they pass on. So we agreed to the new price of $1079 total. We made sure to ask the representative if that price of $1079 included the $560 we had already paid and were assured that it did. We would not have agreed to paying an additional $1079 (double that of our original tickets) in any way, shape or form. That, on top of the nearly $600 we had already paid would financially burden us beyond what we can handle currently.

The next morning, when checking my credit card statement, I noticed that we not only were charged for the $1079 but also still held the charges for $560. We had only agreed to spending the $1079 because we had thought that was the agreed total price. Now we are forced into spending roughly $1639 which is more than all of our monthly bills combined. We were already in a rough situation financially and now may be forced to forgo paying our mortgage. I spent hours on the phone with the representative and never got an ounce of give or help on their part.

We were told that we have to pay the full amount regardless and if we are unable to take the trip now (which we are) we can defer the money we've spent to a later time within a year but we must pay close to $400 dollars in booking fees just to use that money. We simply couldn't afford either option and are afraid of what this will now do to our credit and potentially our home and livelihood. Not to mention now being unable to be there for the end of a family member's life and a wedding that has been years in the making.

After complaining again to Travelocity, we were finally reached by a management representative who assured us that a mistake was indeed made and that we'd be getting refunded the full amount. We felt beyond relief and satisfied. Now it is March 22nd, nearly two months after originally booking the flights and three days from leaving on our shortened trip and we noticed on our credit card statement that we are being charged twice in the same day March 8th, for the total amount of $1079. So in total, we have already been charged $560 originally, $2158 for changing the flight and an additional $60 in booking fees. A refund for the amount of $1148 was also posted on our account.

So, in total, for a four day flight we have paid $2778 total, $1630 after they refunded us for charging us twice. The problem is they never told us that they had accidentally charged us twice. So when we were told earlier in the month that we'd be given a refund for the full amount, we had felt relieved that they resolved our initial overcharge of $1079 ,not a double charge. It was never once mentioned when we received the call about the refund that the company had charged us double. We assumed they were refunding us for the additional $1079 that we had never agreed to pay on top of the $560 for our original flight.

Since we had thought that was the agreement and we'd be getting refunded and only paying $560, we have since paid waiting bills and accrued some credit card debt on the assumption that the company was refunding for their mistake and miscommunication, not for a double charge we did not know about until today, March 22nd. Now we are financially crushed by this new development and emotionally drained from months of back and forth and bad news and mistreatment from this company.

We have now been told that there is absolutely nothing they can do for us; that we had agreed to paying the additional $1079 on top of the $560 and we have no other options. We simply never would have agreed to that. We had thought we were paying $1079 total, which is already exorbitantly expensive for a short trip from Medford, OR to LAX. We were told the total included what we had already paid and are now being told there is no record of this at all. Since we are constantly being reminded that our calls are recorded for various purposes, it seems very unlikely that they have no record of this conversation and contract made between us and this company.

We feel like we've lost everything and were not given complete, honest, or, in any way, accurate information. We are now in the worst possible financial situation as a result of all of this and as recent first time home buyers, we are obviously fearful of what could happen to us and our home now that we are paying what turns out to be an additional full mortgage payment to Travelocity on top of the already crushing $560 we've paid for this flight already. We need some answers and help in all of this and would really appreciate this issue with Travelocity being resolved.

As of now, we are waiting on hearing back from yet another manager after being told there is absolutely nothing that can be done for us. With all that they have told us and done to us, this is simply not alright. Purely and simply, we had an agreement and they did not follow the terms we had set out and we are now financially crushed because of it. We'd greatly appreciate any help or action done.

I called and was told they would change it for me, but I would have to pay more for the earlier return flight. I explained that I didn't have the funds to change to the flight that cost $240 more for the return. They then said, if I tell them to cancel they would as a courtesy to me, they would refund the full amount of the flights. I was skeptical of course.

I received an automated reply that said since I canceled the reservation I would be liable for 100% of the charges as a fee for canceling. I called and was assured that that was not the case. The full fare amount was returned to my credit card, but it took about 10 days. It was a pain, but I got all my money back. They kept their word. I am sure others have experiences with different end results. Not all is bad in the world.

My husband and I booked a trip in December of 2009 for April 2010. We paid in advance for the all-inclusive trip that time. January 2010, I received an email that some changes needed to be made concerning the flight so I called immediately. I was told to wait until April, to call back. But then on 3/12/2010, I got a call from a girl who was very difficult to understand and she continued to go back and forth with the dates of the flight changes. Then after thinking that only a few hours were different in the plans in Atlanta, I did accept the change. However, minutes later, I found that there is a full day difference and we called back immediately only to be given a runaround with "it will take 72 hours to correct the mistake" at least and they attempted to force us into accepting the 24-hour delay.

Now mind you, this is in a different country and we have no place to stay the night. Oh, on the streets, that is great. Well today, 3/15/2010, I was notified that I will lose $973.16. Major fee for an error made by their company. Not acceptable. I will continue to fight this with my banking account. Maybe someone can lead me to another means about getting my money back. I am sick about this. Not as customer driven as they advertise. Is that not a punishable somehow by the court system?

We booked a flight about a month ago and then because of financial and personal reasons, we had to shorten the flight. We were planning on flying down for a family member's wedding and to see a dying family member who hasn't much to live. Because of a financial situation, we were forced to shorten our trip to just four days (two days worth of travel, two days at our destination). We called Travelocity yesterday to change our flight details.

After reading online that we have 24 hours to cancel the flight without penalty, we assumed we were safe in making the changes. We were told our trip would cost $1,079 total after the changes and agreed to that after having paid roughly $470 initially for the flights. We thought this jump in price was already outlandish but were willing to try to make ends meet enough to get down there mostly now at this point to see family before they pass on. So we agreed last night to the new price of $1,079. The next morning when checking my credit card statement, I noticed that we not only were charged for the $1,079 but also still held the charges for $470.

We had only agreed to spend the $1,079 because we had thought that was the agreed total price. Now, we are forced into spending roughly $1,550, which is more than all of our monthly bills combined. We were already in a rough situation financially and now may be forced to forgo paying our mortgage. I spent hours on the phone with the representative and never got an ounce of give or help on their part. We are now being told that we have to pay the full amount regardless and if we are unable to take the trip now (which we are), we can defer the money we've spent to a later time within a year but we must pay close to $400 dollars in booking fees just to use that money.

We simply can't afford either option and are afraid of what this will now do to our credit and potentially our home and livelihood. Not to mention, now being unable to be there for the end of a family member's life and a wedding that has been years in the making. We feel like we've lost everything and were not given complete information. I don't know what we are going to do.

While traveling in Virginia, I mistakenly booked a hotel online in Richmond, rather than Roanoke, Virginia. I immediately realized my error. I called Travelocity within two minutes to cancel or transfer the reservation. The man I spoke to refused to help me, and refused to let me speak to a superior. Instead, he kept me on hold until my cell phone battery wore out. Follow up emails and phone calls were met with more robotic answers--at no point was I ever spoken to as a real human being.

I have used Travelocity many times in the past, but I never had to deal with customer service. As their product is no different from any other online travel site, and the prices are almost always identical among their competitors, all we have to differentiate one from the other is service. Travelocity did unimaginably poorly in this regard, so I would recommend using any other service over them. I am hugely disappointed that I was charged for a hotel in a city where I've never been to.

I called to make Disneyland package reservations. They took my money by charging my debit card then told me the flight was not available. Then they told me I would have to wait 30 business days for my refund. They expect me to give them $1086 of my money from my checking account for a product I don't have. I'm not a lending institution. I want to sue them now to get my money back in small claims court. All calls to travelocity are outsourced to India and getting in touch with them is extremely difficult. How can they make a reservation for a flight that does not exist?

I booked a trip from New Orleans to Stuttgart, Germany in November 2009 for mid-December 2009. I apparently made the unwarranted assumption that Travelocity was a travel service. Their itinerary involved changing airlines and airports. I assumed that this had been considered in advance. I paid a "final" price.

It turned out that the final price did not include transfers between airports, that changing airlines involves paying over again for luggage, and that they booked international transfers way too close together. So, I took less luggage, rented a car not in the price, and missed two international connections that would never have worked anyway.

In addition, one of the airlines changed a flight and Travelocity rescheduled it without canceling the original ticket. It had to be completely redone in the computer, at the airport, at the last minute and by the airline.

Is this service? If you email them, you get an immediate automated response stating that they will respond within 12 hours. I had to email them a lot. The responses varied from 4 to 8 days, usually without an answer to the question. If you call, each time you get someone new without a clue. They had no history to refer to. When I asked for a supervisor, I was left on hold until I hung up.

There are other travel services out there. Consider them strongly. I had to pay extra for luggage when I changed airlines. I had to rent a car to get between airports, fortunately not during rush hour or I wouldn't have made it.

I purchased a cruise for myself and a friend. I purchased the travel protection plan that promises to refund your money back. I paid $25.00 for this extra add-on, only to go to the doctor the next month and find out I would have to have emergency surgery with a long recovery. The cruise would be 2 months after I canceled. I received a check for $50.00 and my friend received one for $50.00, and the cruise line gave us each a $150.00 credit for a future cruise within the next 12 months! What a rip off, I paid $470.00 total and got back $50.00. What kind of scam is that?!

I purchased a ticket with a $200,000 insurance policy for medical, evacuation, and repatriation to Egypt on the internet. When the insurance confirmation did not come through by January 21, I spoke with Tina. I made it very clear that I could not take the trip without the insurance and rather than cancel a part of our contract, we would need to cancel all. The tour company required the insurance proof. She said she would take care of insurance and send the confirmation "right away." It is now January 25, and they are unable to fulfill the whole contract (airfare + insurance) and will not cancel all.

The ticket can be changed for a $1389 voucher to be used in a year, which is useless, as I do not intend to travel so much during the next 12 months. This was a special trip. I suspect Travelocity was trying to string me along until the air portion was no longer cancellable or they never intended to honor the total purchase agreement. After 3 plus hours, mostly on hold, they are doing nothing to honor the total purchase.

I scheduled a flight from Seattle, WA this summer to go to Frankfurt, Germany on vacation. I was supposed to leave on Jan 21, 2010 in the afternoon. About 2 hours before I am suppose to head to the airport, I decided to look up the status of my flight so I could let my friend in Germany know whether or not I was going to arrive on time. He lives about 2 or so hours from the airport so it's important he knows what time to get there. I put in the flight number and date into the computer. It comes back with an error message that no flight existed for that day. So I try just putting in the departing from city and day. It shows no flights leaving to Germany for that day.

I am starting to get a little worried about this so I called the airline company. They told me the flight has been cancelled. I asked if they can put me on their next available flight out to Germany and told me that I must contact Travelocity to have this problem fixed. Well, I called Travelocity and get put on the phone with a supervisor. First off, I could hardly understand what she was saying so there was that barrier that didn't help very much. Then she tried to tell me the flight had been changed to the day before (Jan 20th ) and they had sent me an email letting me know this. I told her I did not receive and email and that I was told personally by the airline company that it had been cancelled not moved.

She put me on hold to check with the airline. She then comes back on the line and tells me that it was cancelled and that they sent me an email in October telling me of the cancellation. I told the woman that I had not received any email and would need have the flight fixed and on the next available flight to Germany. The woman put me on hold for another time to check available times. Then comes back on the line and tells me they can set me up with a flight leaving on Jan 22 which would put me in Germany on Jan 23, 2010.

I kept explaining to the woman how important I needed to be in Germany on Jan 22 and she didn't care. I told her about another flight that was leaving on Jan 21 at a later time that was nonstop. I was told because it was a different airline that she couldn't transfer my ticket to that airline, that it has to stay with the company. Unfortunately since I needed to be in Germany, I had no other choice but to take the offer she gave me to leave Jan 22 in the afternoon. Getting my money back and trying to book another airline would have cost too much with such short notice. I don't understand how anyone can treat people the way they do.

The email I sent them (below) has not been answered as of this date/posting. Their phone-based customer service rep insisted that my complaint must be via email only.

I booked a car rental with Advantage, via Travelocity on 12/10/2009. When I arrived in San Jose del Cabo (SJD), there was no Advantage agent to drive us to the car rental agency and in fact, I was told by several other car rental agency reps (including one from Budget) that Advantage had gone out of business in their area some time in October 2009! I spent $15 to purchase a calling card that I could use in the airport to call Travelocity and spent the entire card on hold.

By that time, it was past 4pm and the other car rentals reps were all telling me that they had no more cars available for rental. One Budget rep was kind enough to call around and find a car for me with Ace/Cactus (1-866-xxx-xxxx) but the price was an astounding, $630 for one week use of a Dodge Attitude. I was not in a position to bargain as they assured me it was the last car, that the price was correct and I can employ only passable Spanish. The location I had to drive to was remote and also featured a 6 mile section of dirt/rough road, so leaving quickly to avoid driving that route in the dark was also a factor.

I feel that Travelocity should offer compensation for the major inconvenience of booking me with a car rental agency that no longer operates out of SJD airport and the inflated fees I had no choice but to accept, given the circumstances that I was placed in. I am withholding my blog and magazine reviews of the trip so as to give your organization time to respond to this email request. Thank you for your attention to this matter.

I purchased 2 plane tickets, 5day/4night stay, transfers, and traveler's insurance to Cancun for a friend's wedding. I booked my trip for January 19 - January 23. Then I found out on January 7 that they book my trip for October 20 - October 24, 2009! I received no email from Travelocity or my airline (Continental) the days prior to our trip or any email/call/text when we didn't show up for our flight.

Also, I came to find out that Travelocity never even booked our hotel in Riveria Maya! We spent $2300.00 on a trip we didn't even take nor is Travelocity helping me fix this issue. This money for our trip came directly from our checking account. We are out the money, wedding, memories...

I booked a hotel thru travelocity in Santa Fe New Mexico for Christmas night and the next night. Christmas eve a blinding snow storm hit sw Oklahoma crippling all major highways in and out of Sw Okla, the Gov ordered all roads closed, we we're supposed to leave out at 6 on Christmas morning and drive thru the panhandle of Texas and then on to Sant Fe, I called Texas highway dept and found that the roads we're very slick and hazardous, this was at 3 pm Christmas eve, 24 hrs prior to check in, I called Travelocity to cancel and was told there would be no refund. I called the Hotel and was told the same thing. I called back today Tuesday the 29th and asked for a manager, he sounded foreign, could barely understand him, I asked where he was at, he said India, I said your kidding, I said I guess you can't help me, he said why, I said do you watch the national weather so he could understand what i was up against, I explained my dilema, he said that's their ploicy, I asked him to call the hotel he came back with the same response, so I informed him that i had been a travelocity customer for years and that i was thru, and i would tell everyone about this rip-off company!!!!!!!

I cancelled a $600 ticket from Frankfurt to Baltimore in January 2009. Travelocity rep said I could still get credit for another flight under these conditions: Same airline (Continental), huge reissue fee ($280), and use within one year. So I figured this would still leave me with a $300 flight I try to use.

I set up a Baltimore to Denver round trip and called Travelocity rep to book it when the surprise came. He said the credit would be deducted but I must pay an additional $280 that is separate from that. So I did not take that deal and lost the original $600. There is no way to use the credit without putting more money out.

I suppose I could have recouped something by going for a $600 ticket and paying $280 for it but its just not worth limiting myself to Continental's limited schedule and doing more business with Travelocity. I do everything directly thru the airlines now - just use Travelocity as a reference as to which one to go to. Paid $600 so they could resell my cancelled seat to someone else. Pretty good deal for them.

Its a complete scam, they do not want people to use a credit, or voucher, otherwise it would be very simple. No I am forced to file a complaint with the BBB and keep calling travelocity in the hopes that somebody will be able to make it right. Doubtful.

I was unable to make a flight on Travelocity in April 2009. I called Travelocity the day before travelling, as required to cancel the flight. When I called to re-book a couple months later, I was told that I had not shown up at the airport so the airline would not honor the reservation, therefore I would need to book and pay for another trip. Apparently the Travelocity agent made a note on the file that I called to cancel, but he noted that I needed to call back after speaking with someone regarding the travel insurance I had purchased.

Since I did not call back my reservation was cancelled. Question: I told the agent that I had purchased Travelocity's travel insurance and he directed me to a representative. Why didn't he tell me that I must call back after speaking with that person? For what purpose would I need to call him back anyway? I had already explained that I could not travel on that day. Speaking with the insurance company would not change my mind. If I had not mentioned that I had insurance would my reservation still be cancelled? No-one can answer that question despite several calls to Travelocity.

Perhaps I should have just kept quiet as the agent did not ask me - I volunteered the information. If I had said nothing about the insurance, my cancellation request would have been granted. Then some time later I could havee called back to speak with an agent. Question: Why would I call the day before departure, explain my situation, and then agree to call back and not do so? Additionally, how does speaking with an insurance agent affect the reservation? Either the insurance is going to cover the lost portion of the reservation or it will not. Either way, I would still receive some form of reimbursement from Travelocity. The insurance would either cover me for the $150 cost to make a change or it would not.

The fact is - I called to say I could not travel on the day I was suppossed to. I told the agent that I would call again when I knew when I was travelling. Unfortunately Travelocity do not have a record of the call but if they use simple logic they will realize that I did the right thing by calling and it was their agent who made incorrect notes in the file.

I had to purchase new tickets to Jamaica at a cost of $600. Travelocity offered me a $50 voucher only after I argued for an hour with them and spoke with two supervisors. I have not used that voucher.

in september of 08 me and my wife booked with traveocity for a trip from boston ma to grenada and had to change our departure dates due to a death in my family they told us that we had to contact an airline that had nothing to do withour trip and to send the paper tickets back to travelocity we sent the tickets back and called the airline that they told us to call they had no idea what we were talking about so for less headache we put the trip on hold and spoke to I have no idea how many people at travelocity who dont understand english over in india or some place outside the us they told us the process to re booking and then we tried to re book they told us we could not and that our paper tickets expired and over the phone is never good in a situation like this they told me that I lost my tickets and they would be refunded well the tickets never got refunded and i didnt know so as time went by august of this year 09 I got a call from travelocity saying I had a trip ID # well I'm a busy person and didnt know that travelocity Via american airlines was going to give us a credit I called them back in wonder what it was all about they said because we didnt claim the credit by 8/27/09 we lost them and the 2700 it cost me in the begining

I was told that the money would be refunded and now they have a new ssong to sing I have to say that I travel all the time and I will never use this service ever again in my life and suggest that you dont either its not the first time that nthey screwed up my plans on time i did electronic tickets and went to the airport to find no reservations tickets I was non existant to them I called travelocity they had me on a flight the next day after telling me that I never had booked a trip I didnt pay anyextra but it was the point that I lost the option to put in a bid on a lage government job overseas more money MY WORDS ARE DO NOT EVER USE TRAVELOCITY you can get the tickets just as cheap at the airport book in advance I was on there site to price check 9/22/09 a trip from boston ma to grenada travelocity price 727 aa price 315??? go figure and I dont have to deal with some one who hardly understands english so and I said NEVER USE TRAVELRIPOFFCITY THE WILL SCREW UP ON SOMETHING BECAUSE THEY DONT LISTEN TO THE CUSTOMER BOOK WITH THE AIRLINE ITS CHEAPER AND IF A PROBLEM OCCURES THEY ARE MORE THAN WILLING TO HELP YOU THE CONSUMER NOT SOME GUY IN INDIA

I made airline and hotel reservations for an upcoming surgery. I am a member of both AOL and Travelocity. My surgery was cancelled due to insurance issues, and I understand the airline does not give total refunds, but does give a credit. However, under normal circumstances, an individual is able to cancel hotel reservations up to 6 pm the night before and while this was cancelled on 9/8/09 for 9/21/09 - AOL/Travelocity is refusing to refund any or all of the hotel expense. Where did my money go? This was beyond my control and I feel very unfair. I can provide medical documentation that the surgery was warranted and that the doctor was disagreeing with insurance coverage. I have the surgery rescheduled now and I need this money. It is bad enough to lose the airfare cost to a significant degree, however I do not feel I am being treated fairly here, especially when I am sure the hotel did not lose one cent and rebooked the room.

I have been charged over $700 for airfare and hotel accommodations that I was unable to keep, this is causing undue financial hardship for me as I have two surgeries to face, one in October and one in February and will be out of work. I need this credit.

I recently booked a trip through the Travelocity website to include flight and hotel. Within a day I got an email stating that my trip could not be ticketed and I needed to call customer service immediately, which I did. I spoke to a representative who stated that we had been bumped to a later flight that would make us miss our connecting flight but she would call the airline to get us a new flight that would allow us to make our connecting flight. After being on hold for 20 minutes she came back and told me that things were taken care of.

Shortly after I received an email confirming the flight change. Later that night I received a call from customer service stating that my flight still could not be ticketed. They told me that my reservation had been canceled and that I should book another trip with different flight plans. Stupidly, I did as they advised. Immediately after the second booking I called customer service to be sure that I did not have reservations for 2 trips to Rome. A very nasty customer service representative told me that I DID NOT have 2 trips to Rome and that things would be OK.

The next day I received the same email as I had received the previous day stating that my trip could not be ticketed. I repeated my call to customer service. I was told that my flight was not able to be scheduled and I needed to call back later. I asked this person to please confirm that I did not have 2 trips booked. He came back to the phone and told me that I did, in fact, have 2 trips booked and that he would work to get one refunded without penalty.

They advised that the way to remedy the situation was to book a 3rd trip. I'm not that stupid. They finally agreed to refund the entire cost of 1 trip for which I have no written confirmation because "they have no way to provide that". I filed a formal complaint with my credit card company who is forwarding it to their fraud team. As I sit here typing this I have 7600.00 billed to my American Express Card that Travelocity can't provide tickets to honor and refuses to refund.

Even if travelocity has the cheapest flights do not book with them. I book with them 2 tickets to Rio for the Star Princess March 18.2009. Arriving at the airport I found out that the outgoing flight was cancelled back in february, I called travelocity customer service, they are in India a sub contractor for travelocity, I was tyold that the emailed me the change. I never got anything of the kind, lucky enough the airline got me 2 seats 3 days later in time to catch the ship in Buenos Aires. I had a return with United wich at that time was still confirmed,

I tried many times to contact by email travelocity to reconfirm my return, I called from mexico. this got me nowhere exept that I've learned from United that Travelocity cancelled the return trip. Upon arrival in San Francisco I had 2 buy 2 tickets and pay on the spot. I got only the run around from travelocity.

A very bad experience for any traveler, so dot not look for problems DO NOT BOOK travelocity (by the way they are part of SABRE CRS system wich is part of American Airlines). Lost 3 days cruising plus I had to purchase 2 airline tickets 600$, 50$ in international phone calls, and instead of visiting places I had to waiste my time and money trying to contact Travelocity

I booked a flight and when I received confirmation the flight times were changed. They agreed to cancel my flight but I didn't receive a credit for my cancellation insurance. The agent agreed this would be refunded as well. I will never use this service again. These folks are way behind on technology and customer service.

Last year I booked a United Airlines flight through Travelocity from Seattle to Cleveland and back traveling in December of 2008. I was going to attend a neice's college graduation but she partied too much. I canceled it more than a month before the flight, through Travelocity's web site. I specifically remember agreeing to a $150 penalty which should have left me with a $319 credit.

Well, I just tried to book a flight, again through Travelocity on United, again to Cleveland. I emailed Travelocity and asked how to apply the credit and received no answer. I then called and got a "Victor" who said that I had a credit of $319 and forwarded me to an agent, "Lynette", to apply the credit to the flight I had resevered. She said there was a problem with the credit and to call United Airlines.

Oh boy, you know where this is going!

I called United and they said they had no record of the credit and told me to call Travelocity. I again called Travelocity and was told they had no record of the credit! She told me she would call United and after about 5 minutes she came back and said I took the flight!! I was dumbfounded and asked to speak to her supervisor. She put me through to "Victor", probably but not sure the same one, who checked and said that yes, indeed, I took the flight! After I started getting heated up, he said he would call United. After about 5 minutes, he came back on and said that United told him I flew the flight!!

In other words, he told me to f%*@ myself, they were keeping the $319. So I lost.

I encourage everybody to avoid Travelocity. Deal directly with the airlines. You can use the Travelocity site to review flight options, but then go directly to the airline to book. Reading through all these comments, this is apparently a normal way of doing business for Travelocity.

On March 2nd I cancelled my flight reservations with the understanding that by canceling I would only have $140 credit even though I had spent over $500 for my tickets, I agreed and was told by Frank that I needed to call them to retrieve my credit. I was never told my credit would only be good for plane tickets

I brought a round trip airline ticket on March 30, 2009 to San Juan. PR from New York, to travel July 11, returning July 19, 2009. On my return trip I had a layover in Washington, DC. Washington has two airports. So I was scheduled to land at Washington (IAD) and catch my connecting fight at Washington (DCA) to New York.

The problem I had with Travelocity is that they did not disclose that I would have to get to the connecting flight the best way I could. They did not provide a Shuttle bus. I call them and tried to get them to exchange my ticket and even pay the difference in the ticket, but they refused both times. I also tried calling the airlines directly but United/US Air told me I had to deal with Travelocity since I brought the ticket from them.

I felt that Travelocity have deceived me and made the whole ordeal very stressful by selling me a ticket that would require me to spend additional money to take a taxi complete my trip. I eventually brought another ticket with Jetblue. Thank You.

On March 1, 2009 I made an on-line reservation through Travelocity for airline tickets to Puerto Vallarta. The selected airline was Mexicana Airlines and we were to fly June 6th. I paid for the tickets and for a flight cancellation insurance policy.

In April, the governments of the United States and Mexico, along with the Center for Disease Control and the World Health Organization all issued travel advisories against vacation travelling to Mexico due to the recent Swine Flu outbreak. Mexicana announced that it would issue refunds to travelers wishing to cancel their trips.

My wife and I made the decision to cancel our trip. Our two young daughters, who were to travel with us, had pre-existing medical conditions that could have been complicated by a swine flu exposure and a quarantine preventing re-entry to the U.S.

I contacted Travelocity Customer Service by phone, requesting to cancel. Travelocity was unable to contact Mexicana and suggested that I try to contact them directly. For ten days I tried to call Mexicana using every telephone number I could find. The recorded "All circuits are busy--message was the only response I could get. Finally, I was able to make contact, only to be told that I could not cancel my reservation, only my agent, Travelocity could. The Mexicana customer service agent was rather brusque and could only repeat the same answer to each question I posed. When I asked to speak with a supervisor, I was told that none were available, ever!

Frustrated after speaking with Mexicana, I contacted the insurance carrier, Berkely Care (owned by Travelocity and underwritten by AIG) to file a claim and retrieve the cost of my tickets. After explaining the situation with the insurance company, I was immediately told that my claim would not be honored because "disease" was not a covered item. I hadn't even filed the paperwork or pediatrician statement yet!

Angry at the treatment I received at the hands of Travelocity and Mexicana, I filed payment disputes with my credit card company, American Express. I also initiated complaints with the Better Business Bureau. Several calls between me and Travelocity ensued, with no resolution. A few days later, my wife received a phone call at work from an individual representing herself to be an employee of American Express. This individual wished to resolve the Travelocity (but not Mexicana) payment dispute and release the funds for payment to Travelocity. My wife forwarded the call to me.

I spoke to the person and recognized the same East-Indian accent that all Travelocity Customer Service agents seem to have. This person again represented herself as an employee of American Express and wanted to resolve the Travelocity payment dispute. I asked her if she really was an American Express employee or an employee with Travelocity and she assured me she was with Amex. I asked her for a call-back number which was refused. I told her I was sure she was a Travelocity employee and she told me, We are one and the same.

I asked her to clarify for me that she was stating that Travelocity and American Express were the same company and she said, "Yes, that is true." Truly amazed at this statement, I asked to speak with a supervisor and was of course, refused. When I accused this individual of making a fraudulent statement for the purpose of coercing me into releasing my payment dispute, she back-tracked with another gem, "We are affiliated companies." I hung up and contacted American Express.

"There has been no contact with Travelocity since, other than an indirect suggestion through the BBB complaint to tell me to file a claim with Berkely Care. I found this amusing because Berkely Care had already told me, "Don't bother." They have not responded to my letters. I never did receive any airline tickets.

Mexicana patently refused to get involved. They denied each request for a refund or modification, pointing me back to Travelocity. $1,652.36 for tickets never received $159.80 for worthless insurance $1,812.16 out of pocket Hait

I had to pay a penalty for flight change which was not my fault but Travelocity's fault. I paid an extra $50.00 which must be sent back to me.

The flight going to las vegas was fine. Time to depart las vegas .Arrived at the air port on time for my flight. Just to find out the plane was cancelled. called travelocity about the incident. Asked them why I never received an email for the cancellation. the agent for travelocity said continental airline never reported the cancellation. Because of this incident I had to come out pocket to pay for an extra night in the hotel and for taxi services to and from the airport to the hotel.

Upon learning that Air Trans had adjusted my reservation so that my arrival time in Rochester, NY was moved from approximately 5pm to midnight I called the airlines to see if other arrangements could be made to accommodate an earlier arrival. I had a scheduled business event for that evening which could not be re-scheduled. It was either be there or there would be no event. Air Trans told me that since I made the reservation through a travel agent, Travelocity, I would have to work through the agency to change the reservation. I called Travelocity and was told that I needed to call the airline!

Upon informing the Travelocity agent that I would not accept a run-around being bounced from the airline to the agency and back again she agreed to attempt to work with Air Trans to get the matter settled. With very little luck and a lot of telephone holds, nothing was accomplished and the conversation ended.

Today, Saturday, July 25, I called Travelocity again and this time inquired if the reservation could be changed to an earlier day so I could still make the business event. After several on holds and attempts to get some assistance I was told that the best that I could expect is that Air Trans would be willing to cancel the reservation and issue a refund. I VERY EXPLICITLY TOLD THE AGENT TO NOT CANCEL THE RESERVATION AND TO NOT HAVE A REFUND ISSUED. I asked if the cancellation had already taken effect and was told that it was not, that I had the option of either accepting the refund or the rescheduled flight itinerary. I informed the agent that no refund or cancellation should be issued and that I would call back. She agreed.

After about 90 minutes I felt uncomfortable about the situation and again called Travelocity. Without going into all of the details of the conversations I had with the agent and her supervisor I was told that the reservation had been canceled, a refund had been issued and that I had agreed to it. WRONG! WRONG! WRONG! I was further informed that there was nothing that could be done about it. I requested to speak to the next line up supervisor and after being on hold for another long period I was told that "Nick" the next person on up the line was on a telephone call that would last two hours and could not be interrupted but that he would call me back. I asked for "Nick's" full name and a way to contact him directly only to be told that that would not be possible. I demanded to speak to someone with "Nick's" authority level and was put on hold. After another long period, I was told that "Nick" was not his real name but that he promised to call me back in 45 minutes. That conversation ended 30 minutes ago. I am expecting a call back from "Nick" in 15 minutes.

I am now on hold after having been told I would be transferred to a supervisor. After being on hold for over 5 minutes I called again. I am now on hold again and it is 1 hour and 15 minutes since I was told that "Nick" would call me back.

After 10 minutes on hold I was connected with someone named Andrew, who asked me to hold to see if he could find out if Nick was available to take my call.

It is very difficult to be able to speak to anyone with authority to correct any mistakes.

Well, I was once again told that I approved a cancellation and refund and nothing could be done. This is so wrong and so incorrect I am seething right now. Oh yes, I am on hold again.

I now have been on hold for 45 minutes total. Andrew, informs me that he called Air Tran, spoke to Chris who said that I would have to call Travelocity on Monday morning at 6am central time and request that Travelocity again call Air Tran and speak to Brenda who will be able to handle the matter. Since I know that this is another runaround, I did not accept that attempt to dump my call off and again demanded to speak to someone who could accept Travelocity responsibility for the mistake and secure me a reservation to Rochester, NY on the same days as my original reservation and at the same price. I insisted that Travelocity step up and admit the error.

I am on hold again awaiting someone named Rene who is going to help me. I am sure she will tell me the same things, so I will only speak to her if she assures me that she can solve the problem in my favor.

I have been on hold for 15 minutes for Rene to speak to me.

After 20 minutes I finally spoke to Rene who informed me that nothing could be done. A long conversation ensued and she finally told me she would transfer the call to the ubiquitous Nick. But before that she promised me that someone would call me on Monday to once again inform me that my reservation could not be reinstated.

I will be amazed if Nick ever comes on line and even more amazed if Travelocity ever rectifies the situation.

I originally booked a flight through Travelocity's website in May 2009. I had to cancel the trip, but planned to use my credit for a trip in July.

Second call: The agent fixed the problem with the airline. He then quoted me with a price that was $200 more than I had seen online. I did not book the flight because of this price difference.

Third call: I was prepared with quotes from Travelocity's website and the airline's website (where the flight was $100 less). The agent told me this fare didn't qualify because it was an online special (even though it was not listed as one). He then put me on hold, coming back to tell me he had spoken to someone at the airline who confirmed the online special. I finally booked the flight using the Travelocity prices.

Fourth call: I tried to explain the situation to the agent. He said I did not qualify for the Price Match Guarantee because the original reservation (in May) had been made 24 hours ago. I told him I tried to use the lower price when I made the change but that the agent had lied to me. I finally asked for a supervisor, who was useless. This fourth call lasted over an hour, and nothing was solved! I have never had so much trouble with a call center, or talked to anyone so unwilling to help their customers.

Be warned: ANY changes to your reservation will cost you the $105 fee. This includes the Price Match Guarantee. If you find a flight that's cheaper by less than $105, don't bother! You will only waste your time getting the run around from Travelocity agents and supervisors.

I can right now, 8 hours before I leave book the flight and hotel cheaper than I have paid!

called back for follow up week later and they say they did not receive fax.

I refax and they claim not to have received that. I am livid then of course they miraculously find it call me back two days later and say they are working with United to see what they can do about refunding non-refundable tickets and that they have refunded approximately half of the hotel. Welly I did not ask to change dates, I have been scammed and As I have tried for two weeks to resolve to no avail I wiill now be turning this over to the better business bureau as well as my credit company to ressolve

On March 18, 2009, I made an online reservation with Yahoo Travel (trip ID #718274687687). The next day I received an e-mail from them which cancelled the reservation I made, and suggested I call 888+872-8356 (Travelocity). I did, and they cinfirmed that the reservation was cancelled, and also the billing. With this news I made the reservation again, but for the following week (trip ID 678377847085). There billing was cancelled, but in a few days NWA billed me again for $3294.93. I contacted Citi Cards and promptly disputed these charges. I called Citi Cards to check on the progress of my despute, and they informed me that they could not settle it. They did howerver forward my call to travelocity. There we talked to a Mchelle, and after she received my information, confirmed once again that those charges were cancelled. Michelle said they would talk to NWA, and call me back within 24 hours. They did call me back, and informed me that NWA would nat cancell the charges billed to my account.

In July 2008, I booked a trip for my parents to come visit me on the beautiful island of Nevis (next to St. Kitts) in the Caribbean. I am a medical student and wanted them to watch me accept my diploma in April 2009. Since my parents don't travel much, I was nervous about all of the connections Travelocity recommended, but there wasn't much choice unless I wanted to spend more than twice the amount. In the end, I booked their tickets from Regina, Canada to Newcastle, Nevis for over $4000US from April 7-15th, 2009.

Over the next 6 months, we received weekly (if not daily) flight changes and schedules re-arrangements. Every time something came up, I would faithfully log into my Travelocity account and make sure all of the connections still connected and that my parents would still get there in one piece. It was a hassle, but it was mostly fine until January.

In January 2009, one of the airlines canceled their services to Nevis and our Travelocity itinerary now ended in St. Maarten instead. Well, we didn't book a trip to St. Maarten and when we were told there were no other flight options available, I opted to cancel the trip entirely. Travelocity assured me that it would be no problem and they would contact the airlines and get the refund processed within 1-2 billing cycles.

I'm sure you can see where this is going. The trip was canceled in February 2009. March 5/09, we received an email from "Keith" at Travelocity Customer Support verifying our refund was being processed. When no money arrived 2 months later, I hopped back on the phone and have spoken to Lucy (May 7th) Frieda (June 2nd), and Chris (June 29th) in various parts of the world. I waited about a month between calls because each time I was told my refund had been approved by the airline and was being processed within another 10-12 business days.

Having lost all trust in the capacity of the Travelocity Customer Service, I turned to my VISA company for help. They are claiming they can't do anything because "it has been more than 3 months" -- whatever that means. I would like to file a fraudulent claim against Travelocity as they sold a product they never delivered and promised a refund that never materialized. $4000US trip never happened due to airline changes and refund never took place due to Travelocity fraud.

I booked a 7 night vacation package to Cancun on Airtran website which ended up being really through Travelocity. (The 5 night trip was more than the 7 night, that is why I booked it for 7 nights!) When I got my emailed itinerary it was for a 5 night trip. I did not print my paperwork until Thursday (I booked it Wednesday night) & I really didnt look at it until Friday. When I called they offered to cancel it for $1100.00 non refundable fee. It is Travelocity policy to be unable to make changes even if the airline & hotel allow it.

I have nothing that says the trip I booked was for 7 nights, all I have is the itinerary they sent me. I know I booked for 7 nights because I read over the confirmation page to my husband over the phone and it said from Tuesday, July 21 to Tuesday, July 28, plus I had a problem with my payment info going through so I rechecked it 3 times. Still they would not fix it. One supervisor, however nice she was, said she could not do anything about the airline portion and the next supervisor could do something about the airline portion but charged me for more nights of the hotel. He also could not guarantee me a seat on the Tuesday flight back home, which he thought was acceptable for me to get stuck in Mexico, but I didnt. He could get me a flight on Wednesday if he could get Airtran to agree to reissue at no charge, even though the flight was cheaper on Tuesday (no refund either).

Next he said I would have to pay for the 3 nights for the hotel at $377.00. But I had already paid for 2 of those nights in the 7 night package I originally booked(?). After about 6 hours on the phone, I was totally exhausted and ill. I gave up and agreed to pay the 377.00 for the 3 nights hotel. After he got Airtran to agree to the change, which he had said he doubted they would do, he said he had made a mistake and the hotel was actually 565.00. He had already changed my flight so I didnt feel I had much choice but to pay the 565.00.

The end result is that I paid $2,398.80 for a trip that should of cost me (& still is available today for) $1865.24. The eight day package, today, would cost $1898.72. Approximately $500.00 difference than I originally agreed to pay for the 7 day trip I know I booked. I am so sick over the whole thing. I feel like I have been ripped off big time and spent about 12 hours trying to get it straight. All of that happened last night & today I am still very unhappy about it all. My credit card company advised me to cancel the trip and dispute the charges

I would readily file a dispute if I had anything that showed I had booked the 7 day trip in the first place, but all I have is the itinerary they sent to me. I went to the Airtran website today & printed my same original trip but it is not the exact amount I was originally charged either even though it was close. I am still considering disputing the charges and taking my chances that it will work out. Im not sure what I should do, or what I can do. I have also written letters to corporate headquarters in hopes that someone will believe me and do the right thing.

I booked a reservation in Feburary. I recieved a checklist letter with my itinerary on in from Travelocity on April 23, 2009. When I arrived for my flight on May 2, there was no plane and there was no one behind the counter. It took 25 minutes to get the 1st represenative on the phone. I started to explain my situation and he hung up on me.Over the next 2 hours I talked with Delta and Travelocity. No one wanted take responsibility and told me I could get on the flight the next day, even though Alaksa Air had a flight available right then.

Finally, a Delta rep switched my tickets, they were holding the plane. I was told by Delta that my reservation had changed 1 month after making it and that I should had been notified by Travelocity. I was told that day by Travelocity and Delta that my return flight was the same. It's wasn't. The situation could have been so different. It would have been nice for Travelocity to have tried to help and take care of their customers. They didn't. I was on the phone the night before returning for 2 1/2 hours trying to get home and not have a 10 hour lay over in Salt Lake. Instead of getting home at 11:27 am that day, I missed my boy's baseball games and got home at 9:30 p.m.

We scheduled a trip though Travelocity which included airfare, hotel and two tickets to either a Cirque D Soleil show or to the Lion King. When we scheduled it, the website told us to click on a square to get the tickets reserved. When clicking on that square, it asked for a credit card number. We clicked out of the square. When we got confirmation of our reservations, the reservations confirmed the fact that we were entitled to two tickets to the show.

When we got to Las Vegas, the hotel said it had to be handled through Travelocity. We called Travelocity and they said it was not for the correct dates. They told us to talk to the hotel. the hotel then gave us a number for Travelocity show tickets. They told us to call Travelocity. Travelocity told us they would check and call us back. They called us back and said to call another number. The other number told us to call. Well, you get the idea.

We DO have names of all the people we talked to. We also were told (finally) to show up at one of the shows (Mystere) to pick up our tickets. When we arrived, they had no idea that we were there to pick up our tickets and told us to call Travelocity. It just got worse and worse. We never did get our tickets. We feel that they did a "bait and switch" routine on us.

We heard from several of the places we were told to call (the hotels for tickets) that Travelocity had done this a lot recently and that a lot of people had the same experience that we did. We spent MANY hours on the phone and on hold waiting for Travelocity to help us. We did get one call back from them, telling us to call them back. We called back and had the same problem all over again.

We spent 1/2 day of our vacation on this waste of time and never did see the show. We also were going to make our own hotel reservations, which would have been less, but thought it would be great to spend somewhat more to have a production included in the trip. I believe they should refund 30% of our trip, and we certainly deserve the biggest apology possible. Or, they could pay our hourly work rate for 5 hours instead! I just feel terrible that they do things like this and then, when you have a problem, put you on hold (after telling you to contact some poor person in India trying to make a living)...and then come back and say they can't help you.

On or about Febuary 27th 2009 I made a reservation on the Travelocity internet site (Sheena) gave made the reservation and gave me the #. So on June 17th I called the 1-888# so re-affrim my reservation for arrival on June 22nd at London Ontario Airport (Richard) also confirm my res# again because I needed some info. So I again called your 1-888# and talked to Robin, asking what time my plane arrive in London Ontario Airport. She said that posatively that their was No Enterprize Kisok at the London Ontario Airport. that she wasn't lying to me, after 4to5 mins on the termial she re- assured me that No enterprize car Rental there.

So I called my Richmond B.C. location and they gave me the London Ontario # at the Airport. So I called 1-888# and Mark gave me a run thru of my reservation and again I was confirmed at arriving in Ontario California. Whaaaaaaattt.At what part of my three person conversation did anyone say Ontario California. NO NO NO NO NO.another attempt for the correct info and the nicest lady gave me a new res# for confirm Tavelocity. and gave me for Enterprize car Rental then when I was still so very angry, about the 4 hour mix-up she gave me a 50.00 Hotel Travelocity coupon to be use on the next vacation.

I was greatful for her offer but, I was really looking for some compensation at the time of my arrival at the London Ontario Airport on Monday June 22nd.After Mark was suppose to get a supervisor to call me back that never happen. It was approx. 3 hrs later that I call back again and got the (above lady). I waiting to see what kind of Consumer Serice I receive when I arrive on June 22 at you Kisok.

your representtative said go to mail desk which does not Open until 5 minutes before flight time (not enough to go through security) and their best answer afterwards was call someone else. I only got my ticketing because I spent an hour on the phone with an agent who was willing to take the time to search records and find the flight.

Today I have cancelled my flight/hotel package with Travelocity dated August 16-August 22 after speaking with Patricia (PNQ) because I needed to make changes to the dates of my reservation. It was my error to book the vacation the wrong week, the total price was $688.00. Instead of August 16 through 22, my reservation is suppose to be for July 19 through July 25, 2009.

I called in to get assistance with this correction and spent a little over an hour on the phone trying to get this accomplished. Astonished at the change fees, the first representative confirmed that it would cost me over $500 to change the dates. (Just to change the dates) I quickly became Irate and asked for a supervisor. After holding for 20 minutes, my options were to pay over $500 to change the dates keeping the same hotel, or to cancel completely and go back to the website and re-book with the correct dates. However, cancelling everything would not be that much of a difference either. I will only be getting a refund of $455.65.

After advising Patricia that I understand there is somewhat of a penalty involved due to my error, paying $233 to go right back on to your website and re-book the exact same trip plus the difference because your rates now increased...seems just ridiculous. I am not expecting a free change at all, but I am expecting courtesy and understanding due to this simple mistake.

My initial package was $688.00 but the exact same package now will cost me $897.00, and in addition to that I have to pay $233.00 to change this?? I have to pay for the $233 airline cancellation fee PLUS the difference in the new pricing? This makes no sense! I expect to pay a penalty, but not the entire portion of the flights that I will be re-booking for earlier dates.

Not to mention that after the cancellation took place, Patricia advises me that it will take up to 30 days for a refund. I was livid at that moment. I had just spent over an hour arguing about going back onto website to re-book and now I can't even do that until my credit posts on my statement. I cannot have open credit over a certain limit on that card. Everything has just been such an inconvenience, I cannot believe that I have to experience this just due to a simple mistake of choosing the wrong week on [their] calendar icon!

I am requesting to have Patricia's manager, Frances or Francis contact me. I will like to get in touch with a corporate officer in Texas office immediately. There is no excuse for treating a client this way. Travelocity would rather charge $233, than have a client happily re-book a vacation for $897.00.

I have contacted Continental Airlines and British Airlines personally. They have informed me that they cannot refund me this $233.00 fee because this is not "their" fee. They cannot reimbursement even If I re-booked the flights with them directly and only re-booked the hotel portion with Travelocity. They would not discuss the $233.00 fee with me and referred me back to Travelocity. Both airlines did the gave the same response. The best they could do was offer reduced pricing for the flights. They informed me that this is a Travelocity charge, and Patricia did not explain this to me.

I had a flight booked from Killeen, TX to Greenville, SC on June 1. I found out on May 25 that my son had been injured in Iraq. I tried to change my flight so that I could stay an extra day and help him with some of personal affairs. I did not know that I could not 'change' my flight online so I accidentally booked another flight.

On May 29 I was notified by a Case Worker from Brook Army Medical Center that because of my son's injuries that my son would required someone to stay with him to help him for at least 10 days to 2 weeks. I have cancelled both flights but have been notified that to get my refund/credit back for the flights there would be a $180.00 reprocessing fee for each flight. I cannot believe that Travelocity cannot make some kind of exception for the mother of one or our country's service men and refund the accidentally booked flight and waive or lower the reissueing fee for the other flight. I will NEVER use Travelocity again and I will NOT recommend it to anyone.

I bought 3 one way tickets in July 2008 for travel between Providence, RI and Honolulu between Honolulu and New Orleans and from New Orleans and Providence. The first two flights were on Continental and the third flight was for United.

The United flight was never ticketed and paid for though my entire amount ($1141.40) was transferred to Continental according to my credit card statement. United allowed my bags to be checked and had seats for me but refused to issue me an e-ticket at the New Orleans airport.

Travelocity's customer service is out-sourced to India (I think.) I spent two hours on the phone with them from the airport and finally gave up. I have sent them endless emails and digital and hard copy files all related to my situation.

They keep telling me that they are seeking reimbursement but won't even answer my simple question--from which airline? Continental got the money and did not follow through correctly. United says they were never paid for the ticket.

Frankly, Traveloicty is --- me around until I give up and go away. I will NEVER USE THEM AGAIN. I had to stay overnight at the airport, I had to buy a one way ticket home on Southwest which cost me about $233 and I have not been reimbursed for the United leg which I paid for but was not allowed to use.

We booked a vacation through travelocity to St. Thomas and through travelocity we also booked 3 excursions. When we got to the island none of our excursions were booked and they knew nothing about them We also paid for them through Traavelocity.

So i dailed the I-800 number and whern I started to tell travelocity of the mess they transferred me and it was no longer a 1-800 number. So after not being able to get one excursions and changing weeks of planning to be able to go on the other ones I am charged $104.98 for a phone call to the transfer number. Travelocity said so sorry but we can't do anything about that.

In March of 2008 I made reservations thru Travelocity for a trip to Hawaii, Flight, Hotel and rental car and 2 days after we arived in Hawaii the airline we flew on (ATA) went bankrupt so I contacted Travelocity and talked to a man named George who gave me information about the new flights that they booked for us to return from our vacation and were told to just go to the airport and check in and every thing was all taken care of.

Well on the day of the flight we went to the airport to check in and were told that Travelocity had not signed a contract for the new bookings so the ticket agent got on the phone to Travelocity for us and talked to a women named Rachael and she told the agent and myself that if we paid for the flight then that we would be reimburst. Well here it isover a year later and numerious calls and letter and I am still out over $3,000.00 for the flight I had to pay for. Travelocity is not to be trusted and there employees will lie to you to get you off the phone.

the cost of the flight for us to get home was $3,100.40 and that did not even count the original cost we paid for the flight that was canceled that we also did not a get a refund on.

i purchased a last minute deal trip from Travelocity on line. going to Cancun mexico in the amount of $1967.00 this amount was charged to my credit card. i was shown on the web site several different itineraries and i selected the specific itinerary that best suited me.

the problem is this when i called the airline for seating i was informed that the flight would be making an additional stop in charlotte, NC to pick up more passengers. totally dissatisfied i called travelocity and told them i had no desire to take off and land in 3 three places to get to cancun mexico, i also complained that the stop in NC was never conveyd to me on line or in the itinerary that was sent to me and i wanted either a different flight or to cancel. i was told by travelocity that i agreed to their terms and would not be reimbursed.

i informed the rep that while i agreed to the terms prior to purchase the stop in north carolina was never shown on the itinerary. the agent spoke to a supervisor rihannon who would not change the flight or give me a refund. i requested to speak with her supervisor. i spoke with holly who also refused to offer a different flight or grant a refund. so i informed her that would not be taking that flight or trip as it was sold under false pretenses.

on April 8 i called travelocity to no avail still not getting a refund. i then sent several e mails to the executive team at travelocity and received a return call from a j. ambercrombie of the resolution team he left a message appologizing and stated that travelocity wouldbe taking no further action. i returned his call under the assumption that i would be refunded my money.

mr. ambercrombie then stated to me that i would not get a refund. i told him that the information i received regarding the trip was not accurate and was missing pertient information that would have made me NOT select this trip. (the extra stop in NC). i also informed mr. ambercrombie that the information provided was false and misleading. he appologized for that but still refused to reimburse me the $1967.00 i paid for a trip i did not take. i later received this e mail:

reservation. In order to process the refund of the hotel portion, we will need your credit card number....

this i REFUSED THIS OFFER i paid $1967.00 and the reason i cancelled was due to inaccurate information false and misleading advertising and being sent an itinerary that omitted pertient information in regard to the flight plans. the offer does not even cover half of what i paid for the trip. furthermore, travelocity offered me $100 of a future booking. HA! I would never ever use this vendor/provider again. travelocity failed to provide the consumer with accurate information and wants to penalize me for asking to change the flight and refuses to reimburse me. this is a violation of my rights as a consumer. I AM REQUESTING A FULL REFUND OF $1967.00

The Delta crew advised me to call Travelocity, since I had purchased my tickets from them. I did call Travolocity, but an employee, who introduced his name as Victor, responded that he can not do anything. We were not able to travel to Kiev, Ukraine, I have lost $3200 for tickets and for travel by taxi to and from the airport. We are sick, because we lost our vacation.

I filed all the appropriate notifications letters, physician reports, etc. to Travelocity in October 2008 upon my return. I have yet to get any action from them. I have called over 10 times in the past 6 months, spending typically 45 minutes per call on hold with them. Each time they give me excuses, contradiciting stories, tell me it will be another 30 days, they can't contact the hotel, etc. I have been on hold so long that the phone has simply disconnected.

In my opinion, Travelocity is the worst form of decietful, lieing, dishonest busisness there is. What bothers me is that it's blatent and nothing is being done about it.

I made a reservation for airfare and a car using Travelocity.com's Last minute deals. When the e-mail arrived, I noticed that an incorrect middle name had been inserted for both travelers. I immediately called the call center (and stupidly did NOT get the name of or number of the call center person that I talked to)and explained the situation. The person on the other end checked with her supervisor, who said not to worry because only the first and last name show up on the boarding pass. Fast forward to 24 hours before the flight. I printed off the boarding pass....and the incorrect middle name was on both boarding passes!!!!!!!! It wouldn't match the passport/driver's license. I called the airline and they said they couldn't change the name without Travelocity.com's call, unless I wanted to cancel the flight (lose the money) and book a new flight for both of us. I called the call center...and was told that if I'd called on the day of the order, they could have changed the names...and BTW, there was no record that I had called. I called back again and asked to speak to a supervisor. 45 minutes on hold with "Neal" coming on the line three times. I mentioned the travelocity guarantee...and he told me there was nothing wrong with the package, that I just didn't call in time. I gave up and booked another flight for the male companion who doesn't have "ann" as a middle name!

on april 1,2009 i booked a trip on travelocity "last minute deals" to cancun mexico on april 8, 2009, for myself and my son for spring break. i did in fact read and agree to travelocity's terms of agreement. the itinerary never indicated an addiional stop in Charlotte NC. when i called us air to make seating arraingments i was told that flight 815 was making a stop in north carolna.

i immediately called travelocity and informed them. i expressed my dissatisfaction to the rep and was told that i could not change my flight nor get a refund. i spoke with a supervisor named rihannon who repeated the same. i informed her that travelocity gave false and misleading information regarding the flight and the flight was not suitable for me. i was then transfered to another supervisor named holly who still refused to change my flight or reimburse me for the trip. i did not take the trip.

i e mailed several executives at travelocity to no avail. during my conversation with rihannon i informed her that i collect social security disability and do not work. i need my money refunded to me as a person with a disabiliy that i was semi claustrophobic. she then stated to me that i should not be flying if i had a medical problem.

the fact of the matter is that travelocity provided false and mislading information regarding the itinerary and flight. the additional stop in north carolina is the reason i had to cancel the trip. it is not fair to the customer to be given erroneous information and expect them to be bound by the companys terms. travelocity misrepresented it self and provided me with a itinerary that did not reflect the flight plan. thereby causing me to be unable to take the trip.

i havesuffered emotionally due to this. my son who is in college was on spring break and wanted to go on his first trip out of the country, i had to borrow money from my mother and then charge the trip to her credit card and ended up payin $500.00 more for the trip with another company. my crdit card still has not been reimbursed for the $1967.00 travelocity charged and i cannot purchase another trip until this matter is cleared up.

I booked flights in April for a October flight, the trip I was going on was cancelled. They will not give me a refund or let me change names of traveler, they won't even credit back both tickets to me, even though I paid with my credit card for both tickets. The other person whose name I put get the ticket credited in their name, and worse of all if I want to use the credit in the future, they are going to charge me over $105 to use my credit.

I recently booked a vacation to PVR, Guatalajara, and Cabo San Lucas Mexico. In light of the influenza pandemic and the WHO/CDC recommendation to avoid " all non-essential travel " to Mexico, I attempted to cancel my trip and utilize the travel insurance that I had paid for. I spoke with a representative at Travelocity (he did not identify himself) who informed me the "no refunds would be given" and that such a national medical crisis "was not covered under their list of reasons for cancellation". I would like to think that avoiding a medical outbreak such as this would be reason enough.

He was of no help at all and seemed to be reading script from an office memo. When I asked to speak to his supervisor, a women was put on the phone (again, who did not identify herself) who repeated the same thing I was told by the prior person. She however, consistently and rudely told me that "the airlines are handeling all affairs dealing with the problems in Mexico" and that "this type of medical emergency was not covered under their insurance policy". She was not able to tell me what exactly was covered but kept reminding me that the full policy could be mailed to me at a later date.

As you can see, I received very poor customer service. I will never use Travelocity again. I was thankful that American Airline offered my a voucher for the cost of my flight, however, the stipulation is that it has to be used in 1 year.

I, personally have/had no control over the state of affairs in Mexico and find it difficult to believe the a company such as this is taking the stance that they are regarding this situation. Not only did I pay for travel insurance that has proven useless, I have also had a loss of money that I used to reserve my hotel in Mexico as that establishment "requires 1-2 weeks prior cancellation notice for full refund".

I made a mistake ordering tickets on line with my credit card. I didn't complete the order because the date couldn't be changed and it was the wrong date but my card was charged anyway. When I called the agent told me they wouldn't do anything about it. We aren't even going to be in San Diego in April. I just made the booking last night. Poor business

It's going to cost me 300.00

Purchased a package deal to Vegas for March and paid in full in January. Bought trip insurance as well. Wife had to delay her departure by one day. Called and ask to book her for next day, they won't do it. After arguing & getting very frustrated with the man who could not speak English very well, decided to book flight myself. Informed the Travelocity agent that she would be missing flight to Vegas, but that we absolutely needed to keep her return flight EXACTLY the same. Told us No problem, that we didn't have to do anything, he would notate that she would be keeping her original return flight and that we had to do nothing further. It was all taken care of!

Had to purchase another ticket on different airline, at our own expense. So much for helping us every step of the way! Anyway, the BIG ordeal was when we arrived at McCarran Airport for our return flight home. Wife was NOT in the computer and her ticket had been cancelled! Over an hour on cell w/ Travelocity (paying ridiculous roaming charges!) to no avail. They said that the agent gave us misinformation and that it was up to us to have contacted American Airlines & re-booked her return flight. Claimed there was nothing they could or would do, despite the fact that THEIR AGENT mishandled the situation. (We were also dealing with more people who did not speak English very well!!) They would not refund husband's ticket and give us new ones. NOTHING!!

We tried to get American Airlines to rebook wife on husband's ticket, so she could go to work next day. They wouldn't do it. Long story short, we had to purchase 2 new tickets on Am. Air for the next day. (Nothing available for that day on any airline!) We also had taxi expense to a new hotel, which we paid for, more meal expenses and taxi again the next day. (*American also shut down our flight the next day & only got us as far as Dallas! Missed yet another day of work!!! At least they gave us vouchers for hotel, dinner and breakfast & provided shuttle to and from hotel.*) Travelocity did NOTHING & is still doing NOTHING! Yet, they had the audacity to send us a trip survey. Of course we skewered them and their non-English speaking staff.

New tickets home-$500.00, taxi to new hotel $15.00, dinner $25.00 for sandwiches & drinks, hotel $85.00, taxi back to airport $15.00, plus 2 more days of parking fees at New Orleans airport $10.00. Grand total of $650.00 additional dollars spent due to Travelocity's screw-up. All we ask that they refund us, is the price of the new tickets we had to purchase to get home, due to their mistake!

11th April booked a flight from Sydney to London on 13th April. 3 hours before flying checked my emails.. my reservation cancelled due to non verification.. I assumed it was because of problems with my bank (in the UK) and use of credit card internationally. I live in Sydney at the moment. I rang Malaysia airlines, they still had my 'seat' under my name and said that they would keep it for one hour for me to arrange payment with the supplier (Travelocity).

One hour later on a mobile phonecall from Sydney to US (or was it Bangladesh?) it transpired that they could not reverse my reservation. I could not pay them for my ticket. The only way was to order again online. (Which after me going red in the face.. I explained that the online booking wouldn't recognise that there was a seat available for me) I also find out that they have debitted my account of 1200 GBP! and they said it would take 30 days for them to return the monies.

I am 1200GBP down for 30 days (await to see). Missed my Mother's funeral. Spent an hour on a phone call from Sydney to the US.. on my mobile talking to people and supervisors that had no clue and listening to jingly adverts on how great Travelocity was!

On April 8, 2009 I attempt to book a fight and hotel. After picking my flight and hotel I entered my credit card and after they processed it they informed me that the trip I booked was sold out and I had to pick another. All other trip packages were much more expensive so I did not want to. I called their so called customer service (I think in India). And told them I did not want any other trip and they said my card was not process and to just close the window. My card was charge for the trip I never got.

I have made multiple calls to the call center and so far after many hours of being on hold I haven't talked to one person who is able to help me get the charges removed from my card. I have e-mailed travelocity and I keep getting the same auto response saying for me to call the customer service # that I have dialed over and over. I am out $700.00 and have contacted my local news consumer watch dog to help me go over the heads of travelocitys customer service.

Financial stress, vacation ruined, lost trust of doing business on line.

I booked a ticket in Nov 08 for a trip on April 13, 2009. I was going to accompany my 9 yo daughter home after her Easter visit. Four days before the flight, I called to confirm the flight (since I have had airlines move my flights around, sometimes scheduling me to depart on my return trip before I arrive at my destination!). American Airlines had no reservation for me, even though I had a confirmation from Travelocity dated 11-14-08.

Travelocity transferred me to AA and told me there was nothing they could do but refund my $240 fare. I now have to buy a last-minute ticket for the following day for $700, plus change my DD's flight for $100, PLUS I am in contempt of court for failing to return my daughter on the agreed-upon date, which could cost me all future visitation! Dozens of calls to Travelocity got me nothing but reps in India who said the $240 fare was no longer available and that they would be happy to book me on the $700 flight and how would I like to pay for that? Same answer from 'supervisors'. Travelocity claims their only resolution is to refund the money but not to replace the ticket that they never booked.

I booked a flight Chicago to Italy for my niece through Travelocity for Friday, December 19 2008. I also bought insurance through Travelocity for this trip. The airline to be use was USAIR. The day of the trip there was a snow storm in Chicago and they cancel all flights, getting through USAIR or Travelocity that day was impossible.

On Friday the evening, USAIR sent me an Email telling me that the trip was reschedule for Monday, which was not good for my niece any more. I tried to get a refund from Travelocity and they just say they airline could not do it. I asked them about the insurance and they told me I had to call the insurance company myself. I called the insurance and they argued first that in order to get a reimbursement the AIRPORT had to be closed for 48 hours; then they argued that since the trip never started they could not pay a refund. Where can we go to make this kind of outfit reimburse your money? I understand that this was an act of nature, but it is not my fault either. Now I can only change the ticket for $270 dollars and with the same airline. FROM MY POINT OF VIEW THE INSURANCE WITH TRAVELOCITY IS A SCAM.

It will cost me $270 to change the trip and it has to be to a place to USAIR travels. I dont have a chance of picking another location. I juts want my money back

I booked three flights with Travelocity months in advance of the scheduled trip. I received an email from travelocity that explained that I must call their office immediately because the airline changed my flight. Needless to say I was not happy - this flight change disrupted all of the scheduled events for that day. However; I agreed to accept the flight change. What other choice did I have?

A month later, I got another email from travelocity changing my flight. Again, everyones plans had to change around our rescheduled flights. This family event is the marriage of my niece and I expected to be very involved. Today I got yet another change and it looks like we are going to miss the rehearsal dinner. There are two months remaining before our flights. I wonder how many more changed will be crammed down my throat! I don't believe this is all the fault of the airline, because I previously booked directly with the airline and I had no problems. What a big mistake I made. I should have booked directly with the airlines this time!

The consequences are - three rescheduled lunches at a very nice restaurant, probably missed the rehearsal dinner (I don't think we will get there in time now) and vacation with many extended family members cut short.

In the summer of 2008 I booked three one ways for Feb 2009 travel through Travelocity. The first two legs were with Continental, the last leg was with United. When I arrived at the airport for the last leg my luggage was checked, I had a seat, but United refused to issue the e-ticket. Long story short I had to stay overnight at the airport and fly home on a Southwest ticket the next morning. Travelocity customer service has been totally non-responsive. DO NOT USE TRAVELOCITY. THEIR CUSTOMER SERVICE IS NON-EXISTENT.

I have not received a refund for the flight not ticketed; I had to spend another $270 to get home.

During a business trip to the Caribbean, it was necessary to extend the stay one day. Called customer service and spoke to someone in Pakistan or Iraq! Over one hour on the hotel telephone at $3 per minute and they could not understand English. A supervisor indicated they would call me back at the hotel. Waited two hours and never received a call. Today, I call Travelocity Corporate Headquarters and no one answers the customer service line.

Generated a $ 120.00 phone bill and did not stay the additional day. Must return to island to finish business at a cost of over $ 1,500.00 That little knome that gives you a guarantee is smokin crack.

bought aticket on 8jan for my son paid almost 1000USD by card ;after 2days they cancelled as yet refund did not come in my card almost 50 time called or wrote , every time a diiferent story no respite in site except a few SORRY .

Iam exhausted need help , it is almost 6wee; ks from piller to post please circulate the message so that no brothers and siters suffersagain like that to buy from travelocity again pleaseask them to use the conscience. avoid

Booked tickets with Travelcotiy to travel from DC to to Villahermosa, MX. Paid full amount of $307.59 with my Bank of America credit card. Upon arrival in Cancun the ticket issued by Travelocity wss not valid for travel ot Villahermosa. Bought a ticket and travelled to Villahermosa on addition costs of $173.84.

Upon return contacted Travelocity -- kept getting emails that the matter was being investigated. After 60 days was asked to contact Bank of America. Contacted Bank of America and am still in correspondence with no resulution. Surprised New York has contracted unreliable company for its Travel Information System. It is a useless company which takes monies for No Service Provided.

Economic damage in the amount of $173.84 and several frustrating hours in Cancun while trying to use the ticket issued by Travelocity.

I noticed today in the My Stuff section of travelocity that there were 2 flights booked for the same trip, one Delta and one AirTran. They were both booked on January 9, 40 minutes apart. There is no way I would have booked 2 flights on the same day for the same trip. Spent over 1.5 hours on the phone, first with Regan (Indian accent) and then with Mark (Indian accent), the floor supervisor. Despite my assertion that this was a technical problem with their system I was told multiple times there was nothing they could do.

They put me on hold for 15 minutes, apparently trying to get one of the airlines to refund without penalty and they said they would not. I asked about their satisfaction guarantee and he said since the airlines said no, there was nothing he could do. I said since Travelocity was a for-profit company, there had to be someone who had the authority to make this right and he only gave me the comsumer relation email address, but would not give me a name or number of a person there.

Loss of $150 for the duplicate ticket. The rebooking fees are higher than this so changing makes no sense.

My mother-in-law purchased a RT ticket from Long Beach, CA to Atlanta in on Sept. 11, 2008. Her flight was to depart on October 10, 2008. She started to have some medical problems and went to see her MD. On Oct. 5, 2008, I called to cancel due to the fact that she was diagnose with an inoperable brain tumor (GBM IV). I spoke with a supervisor by the name of David. He gave me a cancellation number and told me they would call us back. I followed up with 2 more calles and 3 letters.

I finally called back and spoke with the same person (David). He told me that they were waiting on Delta Air Lines to re-imburse Travelocity and in turn, Travelocity would re-imburse my mother-in-law. We have waited patiently and did exactly what Travelociy wanted us to do. I finally faxed another letter that my mother-in-law wrote (it took everything she had to write them). We are still waiting.

This has kept her up at night and the stress of it all has had a toll on her. She already suffers from this horrible cancer and for them to not acknowledge her has been exhausting for her.

I am a seasoned international traveler. I purchased a travel package to the Bahamas from Travelocity on 11/3/08 for departure on 12/21/08 until 12/27/08. Upon arrival at the airport, my 3 daughters were not allowed to take the Delta Airlines flight because we were told that their passports would expire within 6 months of the scheduled departure date. They are valid until 3/14/09. I immediately called the toll free number provided by Travelocity, spent over 1 hr. on the phone with two individuals, and was told that there was nothing that they could do.

Upon arrival at home, I received an e-mail from Travelocity that stated that i had cancelled the vacation, and they were giving me a credit of $1875. The price I paid in full on my Mastercard was $4216. I re-contacted Travelocity via e-mail and have demanded a full refund. I have revisited the Travelocity site where I booked the vacation, and there is no mention of this 6 month rule for the Bahamas. It stated that I would be required to have valid travel documents. Indeed, I googled passport requirements bahamas and went to the US Sate Department website. There is no mention of this rule. I will never use Travelocity again!

I lost $2391 and ended up with no vacation.

I had purchased a round trip ticket to travel from Ohio to Iowa for a job interview as I have just recently re-located to the mid-west and am currently un-employed. I received an email from my prospective employer canceling my interview three days before travel due to the auto industry failure, even though Mark at Birdnow Chevrolet had said he had been having a banner year and actively sought me as an employee.

I was disappointed to say the least but at-least i had purchased the travel insurance. But i didn't catch the fine print, unless someone dies or its the end of the world, your reasons for not being able to travel are not good enough. So...out a job....out 300.00 I will never use travelocity again!!!

I reserved a flight and had to change the return date due to military duty. I thought that I would be covered with their flight protection insurance. However, flight insurance only cover death or high-jacking of the aircraft. Therefore, I cannot get a reimbursement for any additional charges that Travelocity may charge for the change.

Result. A flight that initially cost $373.50 ended up in costing a total of $852.95 (included increased flight cost, taxes, and $180 change fee) and of course there are no forgiven flight changes on Delta. I change a flight date on three occasions with Southwest Airline for my mother and did not have to pay one penny more. Needless to say, travelocity? I'll travel wisely and definitely never use this on-line travel service again. Buyers beware!

In early September 2008, my husband and I booked two flights to Texas for the Christmas Holiday. We purchased the travel insurance just as a back up in case anything happened. On September 11, 2008, my husband received orders to deploy to the middle east in December, which meant that he could not leave the home area for 2 weeks prior to his scheduled departure date in case they needed to pull him early. We thought this would be a simple fix having purchased the insurance. We contacted the travelocity insurance company who reported that they could not refund our money because it was a military deployment. If one of us got sick prior to departure, they would refund us but they have a strict policy against military refunds.

We are outraged by this process and this company. We did not request a deployment at this time and are very upset that travelocity has this disgusting policy against refunding military orders. My husband is serving his country and unfortunately we're out $800, as a result. We will never use travelocity again and have forwarded this information to every military personnel we know.

I booked a round trip flight from Colorado to Newark on Travelocity. I was sent an email a few days later that the return flight was cancelled by United and that I was to call Travelocity to rebook. I was on the phone for 3 hours with Travelocity after they booked me on the incorrect new flight. They said it was corrected but if never appreared correct in my online travelocity account.

I decided to risk it. Went to NY fine. However, my return flight was still incorrect. I spent 4 hours on the phone with Travelocity after United told me the ticket was reserved but never ticketed. Are you kidding me? After the first 2 hours, they said all was corrected - don't trust them. I called United to confirm and they told me it was not corrected. So frustrating. The airline laughed when I said I used Travelocity - must happen often.

I spent half of a vacation day and a total of about 8 hours on the phone trying to fix this reservation. I will NEVER use Travelocity again. Nightmare.

Made a reservation and they charged my credit card right away for a service that was not rendered. When I tried to cancel 2 minutes later they stated they will charge me $91.00 to cancel the reservations. Once again this is a service that HAS NOT BEEN RENDERED. When I ask for a full refund it was explained to me that they would do this but it would take OVER 21 days for them to get my money back to me. How many thousands of peoples money are they using on a short term basis to run their business....Is this ethical. And I must say how frustrating it is to talk to someone in India and have them resite the law to me.

Overdrew my debit account and caused several non sufficient payments on other payments that were outstanding on that account. Working with the bank to get this reversed but could take up to 14 days. Again, really frustrating that they have MY money for 21 days without paying ME interest on it and I will be responsible it.

we booked a trip to puerta vallarta,mx in feb-08. ell in june they said it had to be changed becase one leg of our flight was cancelled. we changed the dates with much trouble from my wifes employer. travelocity told me everything was changed. i called the hotel and they still had the old reservation dates. well i contacted travelocity and they said hold on and we will check. well 23 minutes later they said it was taken care of. i ot ahold of the hotel again and it was not changed.

so for the next couple of months i went back and forth until the hotel said it was correct. the night before we were to leave i called to check in the flight and they told me to contact travelocity, because they had never called back to confirm the new flights. i blew up and told them a thing or two and they finally let me get boarding passes. well i have dozens of e-mail from travelocity telling me everything is all right and e-mails from the hotel saying it was wrong and to contact trvelocity for proof. i am 62 and think that travelocity should apologize and make monetary compensation for all their fabrications. we had paid for an air conditioned van to and from the airport and from the hotel to the airport was a taxi with open windows.

for that time i was a nervous wreck,because it was for our 36th anniversary. i wanted it to be correct and it phyically took a lot out of a special time. they lied and did not due their job. we als were not comfortable in the open air taxi when we paid for an air-conditioned ride.

I booked a return flight through Travelocity. When I checked in for my return trip, the airline (Tran Air) claimed I had no reservation and no ticket for the flight. I reported to travelocity in July, but so far had little luck getting this matter resolved.

$390 for a new return flight

I called to cancel ticket we had purchased to fly from Denver, Colorado to Manchester, England. After my cancelation was complete, I was told my money ($1,600) was on account with Travelocity and I would have to use it within one year of my originally scheduled departure date. I called less than one month after my original departure date and was told I did not have a credit on file. I was told my wife and I were no shows on our flight to Europe. The same flights I had canceled 5 months before. I have talked to many different people in Travelocity's "Consumer Relations" department and haven't gotten anywhere. I have written emails and still nothing. I am still fighting to get my money back. This has been an awful experience and my hope is that nobody uses Travelocity again.

Paid a Ticket to Peru $671 (Delta)ending not going,They said I'll have a credit on my account for one year..Made another Booking 1 week later to San Juan PR.Ticket cost from Delta 350.Travelocity charged 280 rebooking fee plus 400 for san juan.Came back from the trip checked My account Delta Charged Me another 250 dollar for Nothing Try'd calling travelocity Got no answer people working there are dumbass's.Have no idea what they are talking about with fake names.Get tranfered to INDIA! I just need someone to give me info about what to do with this I ended up paying close to 900 dollars for a 350 dollar trip.

Got my account over drafted.GOT put on hold with travelocity for 4hrs.Still nothing.

I had been searching for the best price to fly from Calgary, Alberta to San Antonio Texas over Christmas. I went on Travelocity, and decided to book my flight. Once booked, I noticed on my Visa statement that they charged me the price they told me was in Canadian dollars, in American dollars, and I ended up paying an extra $400 for the tickets.

I am still in the process of dealing with them, but after a few different calls, they claim that the price was always in American dollars, which it was not because I know for sure I booked off of their Canadian website, which lists prices in Canadian dollars. I will never deal with travelocity again, and am trying to spread the word.

My husband bought airlines tickets through Travelocity in January, 2008 for a trip to Italy for October, 2008. On Oct. 15, I contacted Travelocity to find out if we had seat assignments on the flights home and was told that the second part of our flight itinerary, British Midlands flight from Heathrow to JFK was canceled in April. Brian admitted that their records indicated that we never received an e-mail! Needless to say, I was shocked, and told him to get us on another flight since we were leaving for Italy in 48 hours. He put me on hold for 3-5 minutes. This went on for an hour and a half. He told me that he couldn't get me on any flights that connected with our flight from Naples to Heathrow.

Eventually, the next day, he put us on an Alitalia flight #1264 from Naples, changing in Rome to JFK. He gave me a trip ID number. Two days before we left Naples, I tried to confirm the flight home with Alitali and was told that there was no record of our flight. We called Travelocity--90 minutes that night trying to get it resolved to no end. We asked for a supervisor and they put us on hold, one time disconnected us. We told them to call us back, wouldn't do it. We tried to call back to speak to Joe Martin, Brian or Ashley Fernandez, but clearly, all these employees are in India, probably working from their homes, and couldn't connect us, so each time they'd review our documentation and put us on hold.

Apparently, Travelocity doesn't have a baggage arrangement with Alitalia (however, we did fly Alitalia on Oct. 23 from Rome to Naples which Travelocity had arranged) We were told that we should have received an e-mail, but we didn't. So sorry, would we like a refund! Each time we asked Finally, out of desperation we went online and found two tickets from Aer Lingus ($1,000 each) from Rome. We arranged for a car to drive us from Positano to Rome airport (420 E)--not to mention the aggravation, 18 hours of traveling. A supervisor was supposed to call my husband today--has not.

We could never get back the time before our trip or loss of a day in Positano, but we do expect (1)a refund for the original tickets and, (2) a full refund for the cost to get us home, airlines and car costs. Thank you.

We purchased flights from Madrid to London to DC for December 07 for our daughter to join us for a Christmas family reunion. When she arrived at Madrid airport she was told she was not on the flight. We had to pay $1400.00 to get her from Madrid to London. Once at London they seemed to have a record and she went to DC. We paid an extra $1400.00 due to Travelocity or the airlines with who they worked.

We have been working with Travelocity since Jan 08 and have received no compensation and have been referred to a different person each time (no one on their staff takes case management responsibility for our claim). After 10 months we keep getting the same run around.

Loss of $1400.00. Lots of time and energy spent dealing with these people, often with folks who have a limited command of the English language.

We booked airfare from Sacramento, CA to Cabo San Lucas, Mexico for the dates of 10/11/08 - 10/18/08, through Tavelocity. During the past few months, when logging on to their site, I would receive a sorry we connot show the folder for unknown reasons dialog box, when trying to access the information stored in a your trips folder. I spoke with a gentleman name Jack on the phone on 10/ 05/08 concerning this issue and he suggested I contact their customer service through email and request they update my membership, as this might alleviate the log in problem. I have yet to receive a reply to that email.

As a result of failing to access my planned trips folder, I was unaware the roundtrip flights had been canceled, with 4 days left until we depart. I made a call to Travelocity on 10/07/08 to confirm the flights and departure dates and times. While talking with their representative, Kay, she told me the flights had been cancelled. She was nice and tried to re-book a alternate flight but was unable to do so. I asked to speak with a supervisor and she transfered me to Vincent. He has a strong accent and is difficult to understand. He said Travelocity had sent me an email on 09/01/08 alerting me of the flight cancellations.

I told him I had not received an email and he argued that I did receive it. He futher insisted there was nothing he could do to help me, except to refund my money. I told him to do so and that I would never use their service again. He offered me a $100.00 discount on a trip they would provide for me. I declined and asked for the refund. He was futile in his efforts to save our relationship, and frankly made little effort to do so. Once my monies are confirmed as returned, I will disolve my relationship with Travelocity.

The consequences of Travelocity's failure to make contact with me forced me to depart from San Fransisco instead of Sacramento, thus additional airfare fees of $362.86 and an additional hotel with a park and fly fee of $153.60, not to mention the added gassoline fees, along with the frantic search for new tickets and lodging.

I booked a vacation to Aruba and booked 2 excursions at the same time. While in Aruba I received a phone message in my room that one of the excursions was cancelled due to only having 3 people booked (we were 2 of them!). I was told to see the concierge the next day. I went as instructed. The concierge spent quite a bit of time on the phone and told me everything was all set for as refund, but to contact travelocity when I got home to confirm.

When I got home, I did call travelocity and they told me I should see a refund on my credit card within 2 billing cycles. I never saw it, so I called them back only to learn thatin their memo they had said I was just asking the refund amount. The person I talked to, Angel, said I would have to go to a different website or call the vendor in Aruba myself!! I said I wasn't going to do that and asked to speak to the supervisor. After a lengthy time on hold, a supervisor came on and said basically the same thing. After going back and forth, he said he would call the vendor in Aruba and call me back. He never did! I then followed up with an email to travelocity again in which I received a confirmation that they received my email, but never got a response. I can't seem to get my money back despite following all instructions that I've been given.

due to a medical emergency and Dr's appointment we had to re-book our flight from Boston to Tampa at a later time same day ... we were charged 200.00 looking to be re-embrused for the amount of 200.00 I will also send a fax with Dr's note to..I tried several times for 2 days to get through by phone but due to high volume of calls because of the hurricane my wait time was over 2 and 3 hours when I finally reached someone they told me they couldnt do anything for me

I had to contact Jet Blue myself when I did the operater at Jet Blue told me that person was wrong I had to go through Travelocity to make the change because we had purchased a package and if no-one would help me to ask for a superviser finally after several attempts I reached a very helpful young man who did everything for me right down to going on line with me to get the new flight number etc...It truely was a nightmare BUT WITH HIS HELP THIS MORNING WENT SMOOTHLY ....Thanks

i bought a flight plus cancelation insurance so my dad got i'll and passed on and the rep was very rude and would not refund me my money when i called to cancel my trip and they said no even though i bought the cancelation insurance

i did not go on my trip to new orlean and everyone got evacuated due to hurricane and i lost all my money

I recently purchased a vacation package for my husband and myself to Jamaica. I also purchased the travel protection insurance. As the time for our trip approached Hurricane Gustav was crossing Jamaica. I called Travelocity to try and reschedule our trip. I was put on hold and passed around for 2 hours then I spoke with someone by the name of Ian. For every date that I tried to reschedule I was told that there would not be any flights that day on Air Jamaica to Jamaica.

I finally became frustrated and asked him what my options were. I could travel most anytime but, I did not want to travel during a hurricane. He told me that I could cancel the trip and there would not be any charge to cancel. He then attempted to cancel and stated that he couldn't cancel because he could not reach the hotel (that is because there was a hurricane). He told me to call back the next day because he could not help me. I called Travelocity the next morning and again I was placed on hold and passed from person to person for 1.5 hours. Finally I talked to someone by the name of Amber. She could not reschedule our trip either. I became so frustrated that I told her to cancel our trip.

It cost me $1200.00 to cancel the trip. I received a refund of approximately $500.00. I then contacted the travel insurance company through Travelocity customer service and was told that the insurance only covered a hurricane if it was at my home not to where I was traveling to! The ad for the insurance is very misleading. I thought that I was being protected. According to the insurance I should have traveled to Jamaica and risked my life and then I would have been covered if we would have had to evacuate. This is all just insane to me.

This was the first time I had used Travelocity and it will be the last. I have sent them e-mails and they have responded telling me how sorry they are but, that is all. I am still only being refunded the $500.00. I hope someone else reads this before they book a trip with them and are very wary.

I booked a trip to Atlanta and cancelled on Sept. 2007 and received a MCO (Miscellaneous Charges Order) letter. The letter informs me to call the Travelocity agent to exchange this MCO towards my next trip. I made lots of calls and no agent understood what is MCO for. I finally had one guy told me to send this MCO to headquarter to have them update this MCO into my cancelled trip ID.

I then sent email to Travelocity care center, and it seems like no one checks and replies to my message. Last year, it took me forever to call to cancel. This year, it is even worst. Travelocity agents did not understand how to solve this problem. One female agent put me on hold for almost 30 mins. Some agents (named: Justin, Kary, Neile and more from out of US) transferred my call to other departments back and forth until I could not be patient to hand up. They also pointed finger to the Airline. I booked at Travelocity not with the airline, come on. Will I book with Travelocity again? No way. There are other air line ticket online with better service.

I booked tickets for our trip from Houston Texas to Montego Bay Jamaica on July 17th, 2008. We were to depart from Houston Hobby airport at 5:55 am on August 1st, 2008. We were at the wrong airport in Houston at the time we were to check in for the flight and did not make it to the correct airport in time and therefore missed our flight to Atlanta and then to Montego Bay. The Delta airlines personnel at Houston Hobby attempted to help us but were unable as the next flights to Atlanta were full and Delta no longer allows standby's on their flights.

We then contacted Travelocity to help us rebook our flight since that is where we booked the flights in the first place. After being on hold for nearly 30 minutes we finally spoke to a live person. The customer service rep informed us that the best plan of action would be to cancel our existing flight reservations and use the credit we would be issued to rebook our flights and that the credit would be good for up to one year. We agreed and he canceled our existing reservations. We then asked him to look for any flights that we could rebook as soon as possible (still hoping to travel that day) at either of the Houston airports and any of the airlines.

He then told us that we would have to go to the computer and look for a flight that we wanted to take and call Travelocity back because he did not have time to look for another flight for us. I informed him that we were at the airport right then and if he were able to book a flight soon we wouldn't have to leave the airport. He again told me he did not have time. So without any other option we went back to the hotel, which was kind enough to let us use their computer even though we had already checked out, and attempted to look for another airline ticket.

Once we got onto the computer we were very upset to find out that there was a 9:00 flight that left from IAH on Continental to Montego Bay, and had the customer service rep we had been speaking to looked we could have gotten on that flight. We then called Travelocity back and after holding again for 30 minutes we finally got to speak with a live person. We asked to rebook our flights on another airline carrier. The customer service rep told us that we did not have a credit from the flights that we canceled because we were a no show, and if there were a credit we would only be able to use it with Delta (which we were not told from the beginning). We explained that the person we had spoken to an hour before confirmed with us that there was a credit issued for the tickets we canceled.

This customer service rep told us that Delta had called back and said no there was no credit for our tickets. This upset us even more, so we went back and forth with your customer service rep about the credit we were expecting. After another 2 hours of being put on hold, told to call Delta, and being given different stories we were finally transferred to a supervisor
by the name of Lisa. At this point we were beyond upset about the amount of time it was taking to get some help with the situation, Lisa finally agreed to acknowledge the credit we were promised and looked for flights to rebook for us.

During the hour or so it took for her to book the flight she finally found a flight that we agreed on and quoted us an additional fee of $1,007 to book new tickets that would be flying out of Houston Hobby that night, we agreed and expected to receive a confirmation number. 3 minutes later Lisa comes back onto the phone and informs us that the ticket has gone up and is now $1,178 to book. I went through the roof. if she was supposed to be booking the flight right then when she told me the original price why would the price increase 3 minutes later, there should have been absolutely no lag time for the fare to increase if she were actually booking the tickets as she said.

We finally were issued tickets and went to the airport. The flight that we were supposed to take that night got delayed and then canceled so we had to spend another night in Houston, but were put on a flight the next morning to Atlanta. Once we arrived to Atlanta we were told that our tickets were not confirmed by Travelocity and we were bumped from the 10:00 a.m. flight to the 2:20 p.m. flight. After arguing with the ticket agent at Delta we were finally put on the flight to Montego Bay.

Not wanting to waste precious vacation time (since we already lost an entire vacation day, on the phone with the customer service department) I waited until I returned home to deal with the extremely poor customer service and the utter lack of help with our problem. I called the customer service number again today and again I was on hold for half and hour before I got to speak with a live person and once I did I was then transferred to a supervisor which was another 5 minute wait. A 'supervisor' named Thomas informed me that the best way to make a complaint would be to send an e-mail message and he offered me a mere $100 on a future Hotel or Package (not airline) with Travelocity.

I informed him that I would NEVER book another trip, airline or otherwise with Travelocity and would not be needing the $100 offer, because the customer service is so extremely poor that I do not trust if I had another issue I would receive appropriate service. I also informed him that the wait time on the phone was not typical of customer service departments and that I had recently contacted competitors in the same manner and did not have to wait to speak with a person and did not have the same hassle of resolving issues like I did with Travelocity.

I am very disappointed in the way that Travelocity handled this situation, although we did miss our original flight, the customer service that we expected to rebook our flight was non existent. We were not treated as valued customers, we did not feel that the customer service department did everything they could to ensure that we had a pleasant vacation (as the guarantee states). We were not given a timely solution to our concerns and therefore missed an entire day of our trip to Jamaica, and we were charged a considerable amount of money due to the lack of urgency of the customer service staff.

We want 100% compensation of the money that we spent with Travelocity due to the poor customer service, the lack of urgency and the disregard of our situation.

I purchased a round trip ticket for myself and my grandson from boston to Denver. The return flight was canceled by United Airlines. It was the last flight out of Denver, and no reason for cancelation by United, except to try and rebook the ticket the next Day.I contacted Travelocity and they would not give me any additional options, and said to check with United.

I spoke to United and asked about the 11:30 PM flight on Jet blue, I booked a ticket on Jet Blue , but had to pay an additional $900.00 to return. I have been trying to contact Travelocity and get this refuned to no avail. I have called and spoken to people who request I send the documentation via fax,now 3 X. I also cannot understand the accents, and cannot get to a manager or supervisor.

Spent the night in the Denver Airport, until the Jet Blue flight delayed 3 hours left at 2:30 Am. and all this cost me $900.00, for (2) one way tickets. Just about the cost of the round trip trip I purchased from Travelocity.

Purchased 3 tickets on Travelocity to fly from Richmond, VA to Kansas City. Arrived at airport and Travelocity, for reasons NOBODY can seem to explain, cancelled our reservation on that flight and rebooked us from Canada on Air Jamaica! Travelocity customer service told us to purchase new tickets at the counter and we would be reimbursed but will not do so now, without explanation. I have complete documentation of all events, receipts, and time, date and operator of every phone contact.

I am owed $1,767 for airline tickets purchased, cancelled inexplicably, and repurchased. It has been a nightmare.

However they did have the nerve to thank me for letting "Travelocity serve my travelling needs..." They have no ethics and certainly DO NOT live up to their advertising.... Never again! We were and still are stranded in the Philippines. Money allocated to fly us home is now tied up because Travelocity took payment for a service they haven't provided.

I booked a flight flying out of Chicago O'Hare to Gulfport, MS for a cost of $319.00. I was emailed my eticket (American Airlines ticket number) and schedule and at the bottom it showed where my Visa had been charged. This was done on a Tuesday.

Four days later (Saturday Night) I booked another ticket flying out of Indianapolis the next day (Sunday) at 12:30 PM arriving in New Orleans. Once again I received conformation email, eticket and the same Visa was billed again.

It is a 3 hour drive from La Porte, IN to Indianapolis. On top of that, I was flying out the same day as the Indy 500. I left for the airport around 7am. I missed a call while I was pumping gas on the way to the airport around 8am. I could not understand the message because of the Asian influence and no call back number was available on my cell phone. I fly home every month period. No ifs, ands, or buts. I didn't know what to make of the call, so I continued on to the airport.

When I got to the airport I was told that my flight had been cancelled by Sabre (Travelocity). The Travelocity Indian dude said my flight was cancelled because they could not verrify my billing address with my bank. I booked this flight on Saturday night (Memorial Weekend). Please tell me what banks are open at 10pm Sat. night. Can someone please tell me how or why Travelocity can bill your credit card, confirm your flight, and send you your eticket before confirming this first? To make a long story short, Travelocity did nothing. Too bad so sad was all Achmed said.

I had to drive the three hours back to La Porte, IN. stay another night in the hotel and book another flight for the next morning. Priceline handled it nicely, and the ticket was cheaper.

It does not end there. While on the way back to La Porte after finding out my flight had been cancelled, I called Travelocity back about my first flight reservation. They told me that ticket had been cancelled also. Why that one was cancelled I will never know. Travelocity +$600.00 me -$600. My Visa has been reinbursed $282.00 for the second flight. When I ask Travelocity where my refund is for the first flight, they tell me they have refunded me the $7.00 and that they don't owe me. They want me to send a copy of my credit card statement.

Oh yea, About the email they send letting you know about any cancellations. They sent me a email three hours before my plane boarded. It was at least a three hour drive from my hotel to the airport. How in the heck was I supposed to know via email. They also said they tried to call me twice. TWICE! If I was cancelling someone's airline ticket and completely destroying their day, I think I would call them more than two times. Yes, I too have been round and round with their nothing but Indian speaking, I will put you on hold forever customer service department. It only adds fuel to the fire because you can't understand a dang word they say. Nothing that Travelocity has done has made any sense, and I have suffered greatly for it. I don't think they really know what is going on. **** poor way to run a business. Stay away from Travelocity. Please!! Stay Away! You will be much better off walking to your next vacation destination. I will get my $312.00 back. I can promise you that. I will fly to Texas if I have to.

I am still out $312.00. Two round trips from La Porte IN. to Indianapolis Airport for a total cost of $160.00. Extra night in hotel for a total of $75.00. My best friend drove four hours round trip to pick me up from the airport in New Orleans and I was not there. Buying third ticket put huge financial strain on my situation.

I am currently in the UK visiting parents, 11pm Thursday evening I received a phone message from an airline saying my 1st connection flight is now cancelled. I tried to call the airline. Office was closed. So, I called Travelocity and I was told no you are wrong your flight is booked. I tried to explain I am not disputing but I have just received a voicemail to say the flight was canceled and can they help, after 40 minutes I was cut off! Surprise! So I attempted to call again and after 40 minutes, a slightly more communicative person with a slightly easier to understand accent!

However, I didnt realize what he was doing until he told me. It was now midnight in the UK and he was calling the airline and they were closed... So I was on hold whilst he was calling numbers I had already called and they were closed!! So, I requested after a lot of coercing, convincing and very condescending conversation I managed to get the customer service person to call the next day, Friday to leave an update on the voicemail as I wasnt going to be available. Upon my return home I had a message that they had an option on a flight, I called at my expense! Initially the flight they offered me was not going to work as I would have to transfer from one airport to another, the transfer would take 1 hours and leave with me 5 minutes to get tickets, check in luggage, and get on board. I am not sure I would make the flight! Plus there would be a considerable taxi fare.

Then I was offered a flight that I would have to travel over 120 miles To another airport, I explained that was not possible. I was then offered leaving a day earlier not acceptable After 1 hour 45 minutes I was now speaking to the supervisor and he was going to research other flights and I requested a call back the next day as it was very late I am unwell and I need to go to bed and finally I am not sure that my parents phone bill needed to be increased due to the poor contractors that Travelocity had engaged. The next day Saturday, currently it is 1.30pm and I havent heard anything from Travelocity. I do not appreciate the way they are handling and if I wasnt aware of the location of the alternative airports they are offering I would have said yes and then been stuck at an airport!

I firmly believe that they should rename their customer service department, I am not sure to what but it is not a service, I felt it was a war of attrition and I would eventually say yes even though it was not what I had paid for nor would it be in my best interest. I would be very very careful about using them again as I have not heard from them and have no current resolution.

currently my parents are going to have some very expensive phone bills. I came here to visit parents and did not want a stressful trip. currently I can not leave the house as I am awaiitng for a contact from travelocity. I am currently now stressed,so is my famaily in the States and am having to reschedule meetings I have arranged for when I return to the States. In addition Ido not know what is happening and what additional costs I am going to incur!

I made a reservation, on travelocity.com on last minute deals. I tried to cancel it, but I was not able to travel because I could not get off from work. The total cost of the reservation was 849.11. they would not return my money and they want to charge me 700.00 dollars in fees. and only return me 149. 00 dollars. The customer service representative was very rude and told me I could take it to court.

I lost 700.00 Dollars.

800 Dollars is how much I get pay at month I do not want to loose all that money.

Through AOL Travel on 2/21/2008 I booked a flight from Denver to Tulsa for the departure on 3/16/2008 on United Airlines Flight #6557. I received an email confirmation from AOL Travel Reservation with my flight information and Confirmation Number and Seat. When I arrived at DIA United Airlines refused my ticket information & confirmation number and stated I did not have a reservation. Confirmation came to me from AOL.Travelocity.com on 2/21/2008 @1:18am central Daylight Time.

DIA to Tulsa Flight cost me $64 one-way. I had to buy a higher price ticket on Frontier Airlines flight #3209 for $164 and wait around the airport 4-5 hours due to this error on AOL Travel.

I had cancelled a flight with U.S. Air which left me with a $300 credit to use in one year. I wanted to use this credit when I booked a flight from Phoenix to Paris. I called travelocity to book the flight and they transferred me to U.S. Air who had nothing to do with the credit. I called back and was transferred again. When I asked to speak to a supervisor they transferred me to someone in sales who said he couldn't help me.

On the fourth call the rep. said she would look into it and asked to place me on hold. I was disconnected. It seems that they don't want to talk to you when redeeming a flight credit, they just disconnest you or transfer you. I spent over an hour and got nowhere. So I just called U.S Air and purchased the ticket without using my credit.

It appears I cannot use my $300 credit.

On two occasions I made reservations w/travelocity, got to the airport to discover that travelocity mysteriously canceled my reservation without telling me. The airline then had to find an alternate route. Previously, my trip was moved - the airline said by travelocity, but travelocity blamed the airline. I have not found travelocity to care at all about customer service.

I had a meeting in San Francisco which I missed because my route changed from a flight to SF - and instead I had to sit in Kennedy for four hours. A previous time I was rerouted even though there were seats on a direct flight - but travelocity would not arrange for me to keep my direct!

Back in February, my husband purchased a $350 ticket on United via travelocity for a friend of his. We are still not sure if it was the computer's error or my husbands, but he inadvertantly purchased the tickets for the wrong dates. We called travelocity, and after about 2 hours on the phone and speaking to numerous reps, we were told that the tickets are non-refundable. After pleading and begging, they finally said that they would allow us to exchange them at a later time for another flight, but we would have to pay $130 plus what ever the difference is for the flight. Not exactly the best resolution, but we decided it was better than nothing so we took it and shelled out the extra money ourselves to buy the tickets for our friend for the correct dates.

3 months later, I'm now seeking a flight to go home to the East Coast to visit my family. My husband and I tried to call travelocity to use the credit that we were told we would have. The customer service rep told us that the ticket we previously purchased has no value since the flight was never cancelled and that we would get nothing. We explained to him that we had called in February. Clearly they must have record of the call!!! If anything they should be able to see who sold us the replacement tickets to know who we spoke to. We were very patient and pleasant with the agent, but the more we pleaded with him, he became extremely rude.

We asked him to connect us with a supervisor. He placed us on hold for a total of 55 minutes (I counted). FInally the line went dead and we were cold transferred over to a representative at US Air, who had nothing to do with this. By that time we had been on the phone for over 2 hours.

I have given up and we have now lost a total of over $350.

I bought 2 tickets to the Masters in Augusta, GA. I initially purchased on February 26th for travel on April 1st - $440.00; however, we were actually travelling on April 8th. I realized my mistake less than 5 minutes after initial purchase. I called travelocity and they told me I would have a refund within 30 days. I purchased an additional pair of tickets for the correct date.

I have received no refund to date, May 17th, 2008. I have been told repeatedly that 'the check's in the mail' - I will get the refund within 7 days, or 7-14 days, or within 24 hours.

Cancelled a fare because they wanted $600 to change the booking date (That was more than another ticket). Then tried to redeem my unused ticket to purchase another flight. They put me on hold and in circles for 2 hours. I have been a Travelocity frequent flier for the past few years and service has always been AWEFUL. I will never deal with them again, all over a $120 ticket credit.

My mother is 85 and has come to live with us in Michigan. She made reservations to fly to Phoenix then to Ca. in Oct. 2008 to see other daughters. She has been having vision problems which causes her to be unsteady and does not feel she should travel, so we tried to cancel the ticket with Travelocity they told us to call the company that the trip insurance had been paid to to cancel so I did this. Got much run around and received forms to fill out , us and the Dr. This would give her back her insurance money.

Then I Was told to call travelocity to try and get a refund on the ticket , they also want a form to be faxed to them from the Doctor that says she can not fly for one year. This lady is 85 the reservations are for a trip 6 months away , they will not just refund her money. When our elderly are taken like this is not right . Can you please help her.

The cost of the ticket and insurance combined was 250.40. This is not alot I know but with only SSI it is for her...

I booked a vacation package to Maui that included airfare,hotel,and rent a car.The airlines we were booked on ATA went out of business while we were in Maui it was the the 2nd day we were there,Travelocity never notified me of this I was told by some guy there.

When I tried to contact them as soon as I found out I couldn't get through so I asked at our hotels front desk what I should do they told me to have their concierge help to contact them first thing in the morning so the next morning it took about 30 min. but we got through.We told them we were on the ATA airlines they put us through to a special line just for this,we spoke to Angel she said that we were booked on a flight with United for the return flight home she faxed us the itinerary we were so relieved that Travelocity had taken care of this so we continued on the vacation as planned .

Sunday morning we checked out of our hotel returned the rented car and took a shuttle to the airport when we arrived at the airport we were directed to a specific line for the ATA customers at the counter we were informed it would cost $1434.72 per ticket there was 2 of us this was the first time we were told this we were stuck.

I paid the fare because I had no choice I had to be back to work the next day.Also I was emailed that we were supposed to be reimbursed for the ATA ticket,I was never contacted again by travelocity.Once I returned home I talked to a customer care agent once again she told me I wasn't supposed to be charged for the return flight to fax all the documents showing proof of travel which I did and still have had no response it has been over 2 weeks.I don't know what else to do.

This trip ended up costing me 3 times the amount that was agreed upon at booking,and I was stranded in Maui had I not had the money in the bank to cover this.Travelocity has a motto you'll never roam alone,and I was also on their recording while waiting for a customer care agent they say that everything will be right or they will make it right .Not true...

We purchased two tickets at a cost of $403 to fly from Philadelphia to Miami. A day before we were to leave for the trip, my mother became critically ill. I called the company to learn and decide my options. I was told that I could cancel the flight and have it re-issued as long as I used the new tickets before April 26, 2008 (one year of the travel date). Recently, when we began the process of re-issue, Travelocity then told us that they no longer have our information in the system, and that we should contact the airlines (which has no knowledge of the transactions). I have now spoken with numerous people at Travelocity (I will spare you the details of lengthy times on hold, inappropriate transfers to airlines, and disconnections) and have lost $400.

We had planned a Hawaaiian business/vacation trip over six months ago. Two days in a row Us Air (4 hours before departure) canceled our flight and didn't offer any practical solutions to get us to our destination. We booked the tickets through travelocity and have realized there is no customer support when things go wrong so it's a waste of time to book through them. Do we have any recourse? How can companies ruin a planned vacation and just walk way with no responsibility?

My husband and I work very hard and needed this trip for our emotional health. We lined up hotels, rental cars, excursions and babysitting. We have spent a least 12 hours of our time making and changing these reservations. Who pays for that?

Do NOT use Travelocity. I was ready for my trip, checked my confirmation email and it has the wrong return date. NOT the return date I chose when I booked online. Guess who has to pay the difference for the correct date? ME. This is the SECOND time this exact thing has happened with Travelocity.

Travelocity refuses to pay the costs I incurred in correcting the matter, $117.51, and claim that they totally would have paid it if I had called 6 days ago, but today, I have to be honest we cannnot pay it. They said that phrase over and over. I find it hard to believe they would have paid me the money they owed me if I had called earlier, given the long list of complaints here from people saying that even when told they will get a refund, the refund never comes.

We made airline reservations through Travelocity. When we got to the airport we found that our reservations had been cancelled. We had not cancelled the reservationa and had receiveed two confirmations from Travelocity prior to our trip. We called Travelocity and were told to make new reservations and that they would reimburse us for the added cost. Not only have they not reimbursed us for the new reservations but our credit card was charged for the original reservation that had been cancelled.

We're out $1863.30.

The airlines we booked through Travelocity changed times and routes so that flight #1 arrived after flight #2 took off. Although we received reimbursement (after 4 hours of phone calls) from the airlines, Travelocity will not refund their fee ($33.95) or the cost of the insurance we bought ($31.90). They did offer a $50 coupon for future travel, but after this experience we do not intend to use them ever again.

I have a $591.40 credit with US Air, which was booked with Travelocity. The original flight was booked online to Alaska. Unfortunuately, I could not make the trip and had to cancel. When I cancelled, I was told by Travelocity, that when I was ready to use the credit, that I was to go online and find a flight. Then, I was to call them to book the flight. I did that. I found a flight from Richmond, VA to Pensacola Florida leaving December 21 and returning Dec. 26th for $418. When I called Travelocity, they informed me that I was not allowed to use the online prices and that they were going to charge me $580 for the flight plus an additional $130 for transfer and booking fees. This policy is not fair. I originally booked this ticket online. Why am I not allowed online pricing? I do not mind paying the transfer fees. I understand that, but I do not understand the huge price difference. I then called US Air, since my credit is with them. I was told that I was not allowed their online prices and they were going to charge me $535 for the ticket plus an additional $100. They told me that my credit was for ticketing only and would not be used for the transfer fees. A credit with US Air is a credit. Why is the credit only allowed on the tickets and not towards the transfer fees? Can you help me with this.

The economical damage is why should I have to pay more to fly to Florida than to Alaska? The $591.40 should be enough to cover a round trip ticket.

I bought a full fare business class ticket on Jet Airways (India) for a trip in February 2007. In March 2007 I changed the trip and bought a new ticket. Travelocity said they would refund the old one.

It's mid-September. No refund. I've been on the phone to numerous agents in India and all they do is transfer the claim to the refund department. Every time i call back, its been returned with no action and no explanation. They keep sending it again.

Checking on consumer affairs - seems I'm not alone.

This is a business trip and I need to get it solved. I'm carrying the charges on my credit card with interest. The ticket was $1700. So far, I've acrued $153.00 interest!

Travelocity owes us $741.40 total for the 2 tickets purchased.

I purchased an on line ticket in June of 2007 for a flight from Albuquerque to Orlando for $350. When I arrived at the airport United Airlines told me my flight was never confirmed and Travelocity had me going to LAX, then to several stops on the East Coast, then on to Atlanta, then on to Orlando. FIVE STOPS! I wrote a complaint to Travelocity and called their number and was on hold for over an hour before I hung up. They never responded to my emails.

I had a trip booked thru Travelocity that was cancelled due to a hurricane. The Frontier airline ticket was kept, to be reused at another time. I rebooked that ticket directly with Frontier for another trip and this time it was cancelled due to a blizzard and a blizzard. Afterwards, I spoke with Frontier and they decided to refund my money. However, they could only refund the money to Travelocity, who then had to refund it to me. I spent HOURS on the phone, sent letters and faxes, getting all the info needed and sending it to Travelocity.

Along the way I encountered endless on-holds, phone transfers, and repeated asking of the same questions, and of course disconnects. Eventually I got all the info required. I even traced the refund from Frontier, all the way to the Travelocity refund office. The last thing I heard from Travelocity was this was a non-refundalbe ticket from the carrier. Contact the airline directly. I went on to respond that the ticket ALREADY WAS REFUNDED and this wasn't an issue. I supplied all the documentation of the refund. At that point Travelocity stopped responding.

We are out over $10,000 in direct costs to Travelocity, not to mention six workdays off, the cost of a pet sitter, and the tours that we booked independently. The total cost to us will exceed $17,000.

We got the wrong connecting flight information which is why we missed our flight.

We had to go stand-by after paying more than $1,000 for our trip. It was a horrible start for our vacation.

I purchased two roundtrip tickets for $1,056.92. After realizing I clicked the wrong dates, I called Travelocity on 2/23, 2/27 & 3/1 to see if I could get a travel credit since the tickets were non-refundable.

When I called, I would be put on hold for 2 hrs, transferred and disconnected. Frustrated, I called AMEX customer service to have them cancel the trip and deal with Customer Service. Today, I received a notice in the mail from AMEX stating that Travelocity is charging me for the trip and we were considered no shows.

I am very frustrated that they can charge me for services not rendered, yet disconnect my phone calls and take no ownership. I understand the cancellation policy but do have the right to get a travel credit.

I ordered and paid for Air, hotel, and tickets to see Phantom of the Opera tickets. My tickets were non-existant at the theater. I sepnt an hour on my cell phone trying to straighten this out but to no avail. I was lucky to obtain 2 more tickets directly from the Majestic Theater which I had to buy on the spot. I am still waiting for Travelocity to refund what I paid for these tickets.

Aslo, my flight was cancelled but Travelocity did not bother to tell me even though I had registered 4 phone numbers through their automated service. In addition, when I went to their site, their Internet site was down. Because of Travelocity, I was stranded in New York for an extra day in the airport. HAd they called me like they advertise they would, I could have spent the extra day in a hotel room rather than sleeping in the airport.

Called to reissue a ticket, was transferred several times and placed on hold a total of 3 1/2 hours - still no results. Very unorganized and no one seems to know what their doing so they continue to pass from one person to another. Asked to speak to a supervisor and was told none available.

Unable to reissue ticket a total of $862.00 lost. Ended up having to purchase another ticket through another airline at a higher price. Travelocity refuses to refund and then charges an additional fee to make changes of $130.00 per ticket plus any other ticket fee increases.

Because of an emergency Heart Surgery of the person I was traveling to see, I needed to reschedule my travel. I had purchased travel insurance. I had to hold on the phone for 40-minutes only to be told by the Travelocity Customer Care representative that they could not help me. They transferred to another department. You have to call an off-shore call center just to be rerouted to the department you need! They force you to listen to the same awful recording over and over while you wait to be helped! They wasted over 3-hours of my time today and I still have not been helped!

I booked a flight for two and accidentally selected the wrong return date. I was reading through their website to determine what my options where when I came across the following statement: "The Travelocity Guarantee assures that when you book with Travelocity and encounter any problem with your booking, we'll work with our partners to make it right". It also assures a guaranteed low price for the travel you want.

When I finally got through after four hours on hold, I was told that paper tickets had been issued and mailed already and so there was nothing they could do. Well, for $180 plus another FedEx fee to mail the new tickets, I could get the date adjusted. Granted I made the mistake and didn't catch it before confirming my order, but shouldn't their Guarantee mean something? There is no mention of exclusions to this specific guarantee except that I need to contact them within 24 hours which I did.

I'll either have to pay $200 to stay the extra day or shorted the holiday and return home a day earlier than planned.

On 12/04/06, I booked a trip to San Antonio with Travelocity. When I finished the booking, I discovered that they had automatically added trip cancellation insurance to my fees. I immediately called them and they said they would take it off and I would get a refund in 30 days. 30 days has come and gone and I have not received my refund. I called them over a week ago and they said I would get my refund in 5 days. 5 days has come and gone and no refund. I called them again and they said I will get my refund in 5 days. I'm still waiting.

We bought three round-trip tickets from Eugene to Denver to Sioux Falls through Travelocity. Our Denver to Sioux Falls flight was cancelled on the runway because its windshield cracked (defroster on too high in cold weather). All 60 passengers were stranded in Denver, waiting on standby for available seats on any of four already-filled flights the following day.

Not wanting to spend Christmas vacation at Denver airport, we rented a car and drove to Sioux Falls. Similar to other Travelocity users' experiences, we're unable to get a refund, despite hours on hold to customer service agents in India. Our next option is to ask our credit card for fraud protection. After that, Texas Attorney General. (Travelocity has to be sued in Texas.)

Lost vacation days, rental car fees and fuel in excess of $400.

I purchased a ticket to Italy through Travelocity. They made a change in the itinerary and i waited and waited for them to fix it. The time of my flight was fast approaching and the changes were not made. i had to purtchase it with another company. I called at least 10 times. they put me on hold for over 30 minutes at a time and they never fixed the problem. They promised they will call me with the changes and they never did. Now they refuse to refund the ticket alleging that the airline should do it. Their customer service representatives from india are nice but clueless, unreliable and powerless. The Americans are condescending and disrespectul.

I have contacted Travelocity customer relations with no response. It is disgraceful the way that they have handled my refund for a honeymoon that I never got to take because the earthquake in Hawaii prevented my plane from landing. I have been waiting for over 45 days and was already promised a refund. My husband and I got married October 14, 2006. The next day we were set to go to Maui and stay at the Grand Wailea. I booked the trip through Travelocity on my credit card. It was a package deal-- hotel, shuttle, and airfare. They did not break down the cost of each.

We traveled from Birmingham to Chicago on United. Then began our flight from Chicago to Hawaii. Three hours and fifteen minutes into our trip, they announced that there was bad news. There was an earthquake in Hawaii and we were not allowed to land anywhere in Hawaii, we were redirected to Chicago. When we returned to Chicago, we met with the United representative and booked our trip home for the next evening. Then about an hour and a half later we made it to our hotel room and called the Grand Wailea. I told them my name and my situation and that I would be unable to keep my reservation since my airplane would not land. They instructed me to call Travelocity. Which I did.

Travelocity told me that it was no problem, that I would receive a refund. He attempted to call the Grand Wailea, but their line was busy. He said to call Travelocity back in 2-3 days since he could not reach the hotel, but I would be refunded the hotel and shuttle. I would have to call United for the airfare refund. I called Travelocity back three days later and was told that the Grand Wailea called Travelocity and said that I was a no show. I told this representative that I had called the hotel (they did not take note of my call) and travelocity (which they did have a record of).

What I believe happened is that since the hotel room was purchased by travelocity and not myself directly, the hotel was waiting for travelocity to call and cancel the reservation. At that time, I was told since I was a no show, I would be charged a fee. I told them I wanted a full refund, but no fee. I then asked to speak to their supervisor. Then I was told I would be given a full refund for the hotel and shuttle(no fee), but they could not tell me how the trip broke down (what portion of our payment had been for the hotel and shuttle) because the refund department did not have a phone. This refund was supposed to be distributed within 30 days. That 30 days was up about 15 days ago.

I called and e-mailed Travelocity earlier this week and was told that they would investigate my request and that they were having difficulty obtaining the refund from Grand Wailea. I told them that my refund should not be dependent upon their refund from Grand Wailea since I did all that I was supposed to do and it was their error. I then called Grand Wailea and was told that Travelocity had all day to notify them of the cancellation. Also, United only refunded us the amount that Travelocity paid them and not the value of our tickets to Hawaii. I am very frustrated and do not know what to do. Do I need to pursue legal action? What should be the next step because I can't seem to get anywhere.

I have received a refund from United for $800. This was what Travelocity paid for the airfare and not what the plane tickets were worth. The trip I never took was $3900. It has caused me enormous stress and ruined my honeymoon.

Hello. Last April, I bought a ticket to Brazil on Varig Airlines via Travelocity. I was to leave the 6 of August. As you may recall, Varig went out of business so they were cancelling their flights starting from May of this year onward. My wife -who lives in Brazil- advised me to inform Travelocity about it; which I did. However, everytime I called, Travelocity would give me the same automated response; Your tickets are confirmed, eventhough Travelocity was sending me emails explaining about Varig's precarious financial situation.

Finally, I called Varig myself to see if I would still be able to fly the date of my ticket, but was told my flight was cancelled. My question is; Shouldn't Travelocity be held accountable for the cancellation of my ticket and should I expect a full refund of my ticket from them?

I contacted them several times about by ticket long before my flight was cancelled yet Travelocity did nothing. They had plenty of time to rebook my ticket in light of all the problems Varig was going through.

P.S I have been dealing with Travelocity ever since the incident and they have been very slow to respond. Also, they have said that they have try to contact Varig, but no response. The fact that Travelocity is not getting a response seems obvious to me since Varig is out of business.

When living in China, I ordered tickets to the US. However, the tickets were sent to my US address. I called many, many times from China to rectify the matter. Each time the company rep gave me a different explanation as to the problem. All said the ticket would be sent to China. After one month, I cancelled the ticket-still before the actual flight-and had someone in China actually purchase the needed ticket. Travelociy was out no money. On the other hand, I was out an extra almost $1000

While some of the company reps said I would get a full refund and others said I could get a credit for the next trip, I actually received nothing.

After several more calls to Travelocity once I returned to the US,I eventually sent a letter to the Travelociy CEO with CC to the Chair of the Board of Directors. The CEO's executive assistant promised to follow-up. However, it's been over a year and I've heard nothing.

Bottom line, Travelocity has almost $1000 of my money and I would like it back. I have all the documents available as evidence. However, they are all now copies since I sent the originals to Travelociy.

Since booking my flight for Aug. 3-6, I have developed a medical condition that requires urgent medical treatment in Charleston, SC and cannot travel. I have contacted Travelocity who told me to get a doctor's note then referred me to Americal Airlines who referred me back to Travelocity. I have the letter from my doctor and the agents will not let me speak with a supervisor; they put me on hold, an no one ever picks up. I would like airfare reimbursement or transfer the ticket, but the agents only recite the policy, with no regard for me situation.

My fiance and I booked our honeymoon to Europe thru them, we purchased their "insurance guarantee" as well, due to cancellations in flights not in our control, we had to contact their customer service in India, we were hung up on, put on hold for 10+ hours total. They cancelled our trip and never refunded the money. We have 25+ documented and saved emails between them and us. Breaking promise after promise. Our wedding is in 3 weeks and still no honeymoon. Our wedding is ruined. We have spent dozens and dozens of hours on this. They basically just stole our money. We want to sue them.

My fiance is a physician and i am a medical director. We have a huge wedding planned, 400+ people and no honeymoon. We have mental anguish, they brought her to tears on two occasions. They are hoping we just give up and go away, this is how they make money, they make the refund process as horrible and long as possible, and hope 9 out of 10 people give up, i believe they train their cust. service to do that.

In January my wife and I booked an August trip to Vegas at the price of $800. In February we decided to cancel due to personal reasns. This gave Travelocity a 6-month notice. They want to charge us a cancellation fee of $477.

We knew we would have to pay something to cancel, but we didn't know it was going to be so much.

I booked a 'package trip' for my son and a companion from Memphis, TN to Bermuda for $1664.97. A business conflict came up and I started trying to cancel this trip 1/31/06. I was finally able to speak to a supervisor on 2/13/06 but still have no resolution with the trip cancellation and/or rescheduling.

I tried to reschedule the trip for 5/11/06-5/14/06 and was told that no 'package' was available for those dates. I then asked for dates that had packages available and they couldn't/wouldn't give me a list of dates so I just started asking for dates. I finally found a date with a package available but it wduld cost an additional $1307 to change the dates (same airline/same hotel).

To completely cancel this trip itwas going to cost $1493.43!

Delta has flights going to Bermuda daily and the hotel has rooms available for the dates in May but Travelocity is choosing not to allow me to change dates without it costing me an additional $1307.

My son won't get his trip as we are not about to pay an additional $1307 for a trip we have already been charged on our credit card statement for $1664.97. My nerves are shot . I am going to try to dispute this charge through my credit card company and see if I have any luck with them. I will never again book through an online travel company.

I booked $4,200 airline ticket. The reservation got processed and i recieved a confirmatin email, but about 10 minutes later i got an email saying "We are unable to complete the processing of the reservation you made on our system... ...Your reservation has not been ticketed.". I called customer service, he explained their was a baggage aggreement problem between the carriers involved so we found another flight that would work. At that time I asked the Travelocity agent "was my credit card charged for the previous attempt?" his answer was no, that my credit card was not charged for the previous attempt as it was impossible for Travelocity to charge the credit card until the ticketing process was completed. Since my reservation was not ticketed, my card was not charged.

However, it was and I could not use the card to book the new flight because the limit was $5000 and the previous attempt charge of $4200 WAS still on the card. So, "your credit card was not charged for the first attempt" was not true (strike 1). I called back, explained the situation to the next agent I talked to, she said that Travelocity did not "charge" the $4200, but they just put a "hold" for that amount and that the hold would only stay on for 24hrs. So I waited 24hrs, the charge was still there (strike 2). I called back, and the next agent said that the charge would come off within 72hrs and there was nothing she could do except call the bank directly (which she did, but the bank was closed for new years holiday) (strike 3). I then demanded to talk to a supervisor, who has said that she will call the bank herself in the morning to remove the charge and call me back directly (we'll see).

All agents and the supervisor I talked to were polite and did attempt to help, however, none made an progress to resovle my issue. This appears to be a problem with the Travelocity Transation system. They should not complete the transaction nor put a hold on the amount for a transaction if their system can't ticket a reservation.

Airline refund from us air for a ticket purchased by travelocity and to be refunded by same, not refunded despite multiple phoine calls over six months. Ticket was fully refundable as per travelocity.

In December of 2004, I booked flights for myself and my significant other with Travelocity.com. One set of tickets was for Miami to Curacao, the second set of tickets was for Curacao to Bonaire. Both flights were roundtrip and operated by American Airlines. The first set of tickets was to be issued electronically, the second set for some reason could not be issued electronically, and was supposed to be delivered in paper form by Fed Ex. I recieved a confirmation email. After waiting 2 weeks for the paper tickets, I called their customer service number to inform them that the paper tickets never arrived.

I spoke with an Indian accented man who was very hard to understand. I gave him all of my information. He then told me that I had no existing reservations with travelocity. I was very distressed, as I had already made hotel reservations and the flights I had booked were sold out. I was forced to rebook my vacation for 1 week later. This time I booked directly through American Airlines. When I returned home from my trip, my credit card bill reflected a charge from travelocity for the two electronic tickets ($800). I called the number listed and explained the situation. I talked to a woman who seemed to understand and she gave me a number to call to claim $800 worth of credit from American Airlines, which was valid for up to 1 year.

I paid off my credit card bill, intending to use the credit for my next trip, this December. When I called in September to use my credit to book flights to the Bahamas, they told me they didn't know what I was talking about. They said they have no records of the calls that I made to their customer service (the first mentioned nor the second). They told me that American Airlines would not refund their money and it was a loss to me. They gave me an email address to write to, which I did several times, with no response. it is nearing 1 year since i originally tried to book the filghts.

Traveled to care for hospitalized grandfather. Had power-of-attorney and had to cancel flight on 10/2/05. Told Travelocity about the circumstances. They charged $30 cancel fee and American Airlines charged $100.00 cancel fee. Faxed Doctor's letter on 11/2/05. I called them on 11/10/05 to request status. They said it's over 30 days and they won't refund. I'm upset!

I booked a flight with Travelocity in August 2004 for a flight in December 2004 and was unable to make the trip. When I cancelled the flight in December, before departure, I was told I had a year to re-schedule. I also called back several times to double check on the amount of time I had. I was told to send my tickets back to Travelocity when I was ready to re-book.

I sent my tickets back on 9/6/05. After 3 or 4 phone calls and being left on hold for 30 minutes at a time, I was finally told the ticets were "forfeited" because I had a year from the ISSUE date (August 19 2004), which I was NOT TOLD when I cancelled the trip. I was simply told I had a year. On September 9 I was told someone from customer relations would call me within 72 hours. On September 16 I called again and was told customer relations hadn't received my tickets yet and therefore hadn't made a decision. I was told the tickets would be forwarded to customer relations right away and they would call me within 72 hours. It is now September 20 and I am on the phone with Travelocity again.

So far, I have been told customer relations is "looking at my file" and it will be 30 days before they call me. I expressed my displeasure at the fact I have made at least 5 phone calls since I sent them the tickets 2 weeks ago and that I am ready to get a third party involved. The customer service person I'm talking to said she is going to check with her supervisor....I have now been on hold for 25 minutes....still holding.......I see that Travelocity's website now states that you have one year from issue date to re-schedule...it did not say that when I canceled this trip. I have a copy of the page.