Travelocity

I recently spent time searching for the best deal on the internet to take my family to Tennessee. I found a flight, hotel, and car rental on Priceline.com. I found the exact same itinerary on Travelocity.com. Everything was the samesame flight, same hotel, same car rental company with the same size car! I called up Travelocity.com and was told that they would not only match the price but they would give me extra perks for booking with them, the "Travelocity guarantee"!

After spending 1 hour and 47 minutes on the phone with the operator, he told me that I should just go and book my trip with Priceline.com. What kind of guarantee is that? I spoke to a supervisor. He told me to also go book my trip on Priceline.com. He said that if I did book with them that they could take $70.00 off of my trip. $70? Priceline.com had the exact same trip for $1100 cheaper than Travelocity.com and he said he can take $70 off. That is false advertising and a waste of my time! Priceline.com and Hotwire.com saved the trip and save me $800 total than going with Travelocity.com. I will never go on that website or speak positive of the site ever again!

My flight from Copenhagen to Amsterdam was rerouted to Brussels and I missed my connecting flight, all of which were booked through Travelocity. Then Air France is on strike and I've called to see if they can change my flight earlier or give me a refund so that I can buy a different flight and they put me on hold for 20 minutes and were just completely unresponsive and told me, there is no way they can give a refund despite the circumstances. The round trip flight from Copenhagen to Marseilles has been nothing but a headache and it's just absolutely horrendous that a company who claim to be customer orientated, have clearly no regard for circumstances which they have put the customer in and then offer, in no way, any help what so ever, I will never use Travelocity again.

They advertised a round trip airline price of $223.20 from Newark to San Francisco. I chose my flight times and it gave me the subtotal of $892.80. Then when I clicked to purchased, they raised each ticketed price to $622.00! As I went back and chose different flight times with the advertised price of $223.20, the same thing would happen as I went to purchase. When I called them and told them this was a bait and switch, they said that prices can raise at any time. I told them how could that happen 4 different times with the exact same price increases? Do they think I am that **? Needless to say, someone needs to get after them. Thanks.

My daughter and I booked a 10 day holiday, to visit my other daughter on Christmas holidays in the UK. We were departing on Dec. 20, and returning on Dec. 30. 10 days were more than I could afford. We borrowed some student's flat to stay in, and had a quiet Christmas as a family. Leaving at 4 am to catch a bus (it's a 3 hour ride to the airport), upon arrival, we were told our return tickets were for Jan 30. I couldn't believe it! We waited for hours in the airport. We had to purchase 2 return tickets to get home that day. That was out biggest nightmare! I am never booking with them again! They will not refund my money! They won't even listen to me. Travelers, beware. Do not book through Travelocity.

I "booked" a flight from Manchester NH to Orlando for $241 per ticket. The next morning, I received an email saying this was an invalid flight, and to contact them within 48 hours, in order to keep the same fare. I did so, and they refused to honor the fare, instead they told me that a similar flight would cost $1,082.00. They insisted it was the airline's mistake, and they would do nothing to rectify the problem.

We used Travelocity to book our trip to Mexico. The trip details claimed that transportation from the airport was complimentary by the hotel. We discovered as the trip got closer that the hotel only provides comp transportation from Cancun airport when you book directly through them, not through Travelocity. We called Travelocity a total of 24 times to try to get this resolved, each time waiting on hold longer than 30 minutes only to have someone who barely can speak English answer the phone. Travelocity took our money, but took no responsibility for resolving the situation or helping us. When we got to the hotel, we had paid Travelocity for an ocean view room and we had no ocean view at all, just a standard room. I've used Expedia, Orbitz and Hotwire and had great experiences so far. This was my first trip booked with Travelocity and it will be my last. Travelocity customer service is a joke.

We booked a vacation through Travelocity, that cost us over $1,000 not to go! Having re-booked a flight itinerary, and misplacing my passport (my fault), we re-booked our itinerary, and paid a re-booking fee (no complaint here). After receiving confirmation from Travelocity on all flight segments, we learned by email a few weeks later that one segment had been cancelled. After calling Travelocity several times, we were told that we could only request a refund for the entire itinerary, for which the fares had gone down since re-booking, by almost $1,000.

The Travelocity agent claimed it was the airline policy (US Airways), not Travelocity. Not believing this, I called USAirways myself, and was told by a customer service manager that this was not US Airways policy at all, and that most likely, Travelocity had not even contacted them. So, unable to take the trip with Travelocity, we had to cancel the trip with them, and yet to receive our lower refund within 45 days, as promised! So, we paid approximately $1,000 to go nowhere!

We ultimately decided to re-book directly with another airline, instead of ruining our family vacation, because of incredibly poor customer service from Travelocity. I am making sure to tell everyone, who will listen, of this fiasco, and still cannot believe this has happened. I'd also mention that having traveled for business a great deal in the past, I am very familiar with air travel, as a platinum member on most airlines at the time. We will never use Travelocity again, and recommend anyone using them to beware.

On 1/19, I flew from SFO-SLC without any problems. Today, 1/21, it was a disaster. I called yesterday to see if I could change my ticket to come back a day later. They said no and that I would have to buy a new ticket. Fine. Then, they told me my 5:15 pm flight had been changed to 2:15. I told them I had a conference I had paid to go to so missing the second half of the conference was like throwing out $1k.

After 90 minutes of on and off hold, there was nothing they could do. I went to the airport today. I did not have a reservation for today. Apparently, they decided to book me for tomorrow without informing me. So, I called furious at the airport. They kept telling me to talk to United. United told me it was a Travelocity issue but they would put me on stand by as they wanted me to know they wanted to help. So, I called Travelocity.

Once again, on and off hold for 57 minutes with many transfers that they can't put me on any other air carrier and they can't put me on any flights that connect the other cities and they are sorry for the inconvenience. I screamed at the rep and they told me that they will have to hang up if I don't change my tone. So, I hung up. Then, the flight United put me on stand by called my name and I got on the flight. As I was walking on, Travelocity called me back and wanted to inform me again that they could not do anything. I told them I was on stand by and they had a seat. They told me it was not allowed. I hung up.

I booked my flight reservations with Travelocity for the Christmas holiday (December 2011). Although I received my itinerary and on the subject line read, "Travel Confirmation", travelers beware. Although you may request a seat, but when I checked in with American Airlines, the airline indicated that there were no seat assignment for me as "Travelocity" never checked in with AA to request final seating assignment. I called to Travelocity to ask why, I was told by the customer representative that Travelocity is not required to check in with the carrier to secure your final seat selection.

I am not exactly sure why they deserve the "additional fee" charged, whereas I don't think they did anything to earn it. I see that now, you can't even depend on having a seat booking online with them even though the printed itinerary showed the seats I selected. AA would not honor it and I was seated wherever a seat happen to be available. I will not be using their service for my future travel plans and wish I would have found this page prior to booking my holiday flight plans with them. I see many dissatisfied travelers' complaints here.

This letter is in reference to the above stated Trip I.D. The itinerary sent to me stated that I would be leaving (DTW) Detroit, MI, at 7:56 pm on Jan. 09, 2012 to my final destination of (ALB) Albany, NY. This connection time in Detroit was not correct. In fact, there was no Detroit connection going to Albany that evening of the 8th. This oversight prohibited me from not getting into Albany for a Jan. 09, 2012 12:00 am deadline.

Once I was re-booked to fly into Hartford, CT from Detroit, I had to make new arrangements to get into Albany. This new agenda was very pricey and disrupted my critical work schedule. Due to the nature of my profession, as an intensive care doctor, I must rely on the travel agency to book a flight that will get me to my destination when needed. This oversight from Travelocity caused me to not make it back to the hospital in time and so, potentially put many of my high risk patients' health in jeopardy. The Travelocity staff should have noticed or given me some type of warning/update if there were other changes to this flight or the lack of flights leaving from Detroit to Albany.

It is my right to ask for compensation for the oversight and for the irritation that I had to experience due to the fact that Travelocity made an erroneous error on my itinerary. I will be looking forward to your immediate response in this matter.

I called the 1-800 number to make a same day hotel reservation. I spoke with Patrick, who had a very strong accent and was difficult to understand. I asked for a reservation at the Comfort Inn in Alexander City, Alabama. At the end of the conversation, when Patrick was confirming the reservation, I didn't hear him say what city the reservation was for. When I asked him to confirm the city, he stated that it was the city that I previously told him so I didn't push it any further. I wish I had.

We arrived in Alexander City several hours later and was told that we did not have a reservation at the Comfort Inn. I immediately called the 1-800 number and spoke with Sam. Sam told me I had a reservation at the Comfort Inn in Oxford. He told me there was nothing he could do because it was within 24 hours of the reservation, therefore I could not cancel the reservation. I tried to emphasize that I did not want to cancel the reservation. I just wanted the correct the reservation to Alexander City.

He kept repeating the cancellation policy as if this problem was my fault. He then put me on a 3 way call with the hotel in Oxford so we could work something out and then hung up. I called the 1-800 number again and spoke with Jennifer. She said she would be happy to make me a new reservation in Alexander City but could not cancel the reservation because of the cancellation policy. She then tried to put me on a 3 way call with the Comfort Inn at Oxford to work it out. How Patrick derived Oxford from Alexander City, I cannot guess, but at the beginning of every Travelocity call, they state that the phone call will be recorded for quality purposes.

When I contacted the corporate office by email, I asked that they listen to the phone call and verify that their customer service representative made the reservation wrong and I clearly stated Alexander City, not Oxford. This was not my error and I should not be responsible for the charges. In an email correspondence, Travelocity stated they could not retrieve the phone call, and must therefore rely on their customer service representatives documentation and will not refund the price of the wrong reservation. I must pay for both hotel stays at Oxford and Alexander City.

Booked a reservation for 3 rooms on December 28, 2011 for January 19, 2012 when my family, a friend and I would be returning from a trip to Costa Rica. It happened that I was to have a doctors appointment at 1:10pm and our plane landed at 2:30am. After making our reservation, the friend accompanying us decided he was not going to stay as he had to work the following day and wanted to go home. After talking to my husband, we decided to cancel the reservation. It was just a matter of 2 hours and I cancelled the reservation. As I did not read everything properly, I did not see that the rooms were non-refundable.

On January 4, I realized what I had done to phoned Travelocity to try and see what could be done. The gentleman that I talked to told me that I was out of luck as the rooms were non-refundable. When he told me this, I asked him then would he please reinstate the room because if I was paying for them I would like to take them. He told me that that was not possible. At this point I told him that I wanted to talk to a supervisor. After being put on hold for approximately 10 minutes he came back on the phone to tell me that his supervisor is busy but he would call the hotel to see if there was anything he could do. Once again he put me on hold for approximately 15 minutes and came on and told me that the hotel would do nothing for me. They would not reinstate the room and they would not refund me the money. At this point I told him that I would contact the hotel or possibly my credit card company and try and get some help from them.

After getting off the phone, I contacted the hotel and talked to Darcy at the Travel Lodge Calgary Airport and she put me on hold for 2 minutes and came back on and informed me that she would definitely reinstating the rooms with no problem. I have made many reservations online for hotels with different companies and have never had this problem and will definitely never use travelocity again.

My son booked a Christmas vacation with your travel agency, for the Bahamas departing Atlanta GA on Thursday 12/22/11 returning Monday 12/26/11 trip ID 6130 1717 6784 on October 28, 2011. When booking he used my Professional Name to book my airline ticket vs. my given name, which is the name on my passport. I met him in Atlanta after traveling from NC on the same day. At check in Atlanta (2 hrs prior to departure time), the mistake was noticed. Delta instructed us to contact your customer service department and request a name change or clarification to the ticket.

Upon contacting your customer service department, I was initially speaking to an agent who I had an extremely difficult time understanding due to his heavy accent. I was off and on placed on hold for 1hr and 30 minutes while he continued to lead me to believe that things could be worked out and to keep holding on. I was informed that for an additional $50.00 the name could be changed and problem solved. American Express card number and Expire date given yet after 1-1/2 hours no resolution. At this time I requested to speak with his supervisor, who also had heavy accent and was difficult to understand. It was very rude and even after speaking with the Delta Airline Rep. who informed agent that I had ID in both professional and given names, still insisted that there was nothing he could do. At this point I had been on phone for 2 hrs, 20 minutes with no resolution to problem and had missed flight and did not have or could I get another flight out for the holiday season.

I understand that initial problem was not travel agents fault. My complaint is concerning the unacceptable time on hold and the inability to communicate with the customer service department. I will never use your travel agency again or refer to any friends or family. Unbelievable to be on phone that long with no resolution to problem.

I booked a package through Travelocity. I received a confirmation of my reservation. It was for a hotel & show package. I noticed the hotel date was incorrect. I called Travelocity within 10 minutes of purchasing my package. I was told my reservation was neither non-refundable nor non-changeable, there was nothing they could do. Note I was only made aware of this after I submitted my reservation & received a confirmation email.

After not accepting 'no', the Customer Service rep (mind you all are from India) offered to call the hotel. I was put on hold for 15 min then Customer Service came back on & said the hotel would not approve my change. I demanded to speak to a supervisor. Nope, I was told there was no supervisor Really? I asked, "You don't have a boss so you must be the owner of the company!?". Then he said, "No matter who you speak with, you are going to get the same answer!". I hung up with Travelocity & called the hotel myself. The reservation department confirmed no one from Travelocity called them & they would be happy to make the change once they receive the change from Travelocity. I immediately called Travelocity back.

The Customer Service rep said they had to actually call the hotel to confirm. I was put on hold again for 15 minutes, the rep came back on the line & said the hotel would approve my change & all they needed to do was email over the change. I was put on hold again and when the rep came back on the line, I was told the email was sent & approved. She suggested to wait 24-48 hourrs before I called the hotel to confirm the change. They also stated that because the change was made after the reservation was made, they could not provide me with a confirmation change email. I then waited 5 days and called the hotel & they had no record of an email being sent for the change.

I tried Travelocity 4 different times being on hold for a total of 2 hours & never got through to anyone. I then emailed the company & got a generic response back stating someone from their supervisory team would call me with in 24-48hrs. I waited 48 hours & heard from no one. I called Travelocity again & finally was able to get through. The lady on the other end stated the reason an email/fax was never sent to the hotel was because they did not have a fax/email for the hotel. How do they send over a reservation without an email or fax? I find that extremely odd. I gave her the fax number to the hotel along with mine. I asked her to fax it to the hotel & to myself.

I then asked the customer service rep what she was requesting & she didn't even know what she was faxing over! I told her of the date change that needed to be made. The lady said that it was in processing & would be faxed shortly. Finally after 3 hours I got the fax! It was a Christmas miracle. Extremely horrible company. This was the first time using you & will be my last. I have never had such a horrible experience with a company before. I can't believe how many times I have had to call, be lied to & still have not had a resolution. Oh and when I asked to file a complaint, the customer service rep said they had to put me on hold to see if I was eligible to file a complaint. I am an unhappy customer & should have every right to file a complaint!

She came back on the line & said the only way I could file a complaint was through email so that is exactly what I did. I have also filed a complaint with the BBB as well requesting a refund. I doubt I will get that. I guess we will see how my trip goes when I actually get there. I may have more complaints to come! After I filed with BBB guess who I got a call from!? The supervisory team at Travelocity (suprisingly speaking perfect English) in regards to my BBB complaint! So it takes all this work to get someone to call me back! Consumers beware horrible, horrible company. Wish I could rate them zero stars!

My name is Bhagwandas **. I have booked an international ticket for my friend named Rajesh ** on 14/12/2011 at 1:30AM, Mumbai to Bangkok and Bangkok to Mumbai for 16/12/2011 and return on 20/12/2011. To date, my payment has been debited from my account but the ticket has not been issued on your side. My axis account **. Please refund.

I booked my flights for Thanksgiving in March and made subsequent flight reservations for my kids. The airlines notified Travelocity on 8/6 that there was a major (and I mean major) change to our flights. I was not notified by Travelocity. I did not know about this change until we got ready to check in the day before our flights. I have an email from the airlines stating the date they notified Travelocity. Travelocity will not accept any responsibility and keeps having someone from India call me to tell me that they did nothing wrong. Really?

Because of the change to the flights, I am out of pocket almost an additional $500 because our flights left earlier than we knew. We had to get a hotel to spend the night near the airport (instead of driving in from our family home to catch our flight) and pay for the difference from the direct flights that I paid for to non-direct flights. Travelocity is defrauding the consumer with their "guarantee" to make things right when they don't stand behind it.

Travelocity bills for travel insurance unless you uncheck the box before hitting enter. Once you hit enter, you are *** and you end up with additional charges you did not agree to. The website should require you to check the box if you want the insurance. It is just Travelocity's way of ripping off the consumer. I would never use their site again. Book directly with the airlines instead.

This nightmare started when I accidentally ended up on Travelocity site and decided to try them to make a simple reservation for my friend and his son to join us at Christmas time in the Bahamas. I spent 4 hours on line trying to get the correct flights for him at the best rate. I could not get it done on line so I called their representative who has a fictitious American name of "Bob" or something like that and is clearly someone in India or Pakistan and speaks broken English. I had a difficult time talking to him and understanding what he was saying. He was very insistent on helping me to make the reservation on line for me, I kept telling him I wanted to be able to do it on line but he wanted to help me. So I finally said ok and he booked the flights. I specifically stated I wanted them to leave on Dec 20th and return on Dec 24th in the evening. The flight down was booked properly it's the flight returning that was screwed up. I told them I wanted my flights to return on Dec 24th. They booked me a return flight with a 12 hours layover arriving back on the 25th. This is not what I wanted. I wanted a return flight that returned on the 24th. So they sent out the confirmation the next day and we noticed the problem and tried to call Travelocity to correct it or cancel it. I called and called and called and called.

Each time I was greeted by an automated greeter and was put on automated ignore for 20 minutes. After 20 minutes we were then disconnected. This went on for 1 1/2 days. I finally got through to a real life person, of course another foreigner in some far off eastern country with an American Name that can't understand English very good. I spoke to the rep., then the supervisor then the manager and each of them kept apologizing and promising to help me and none of them could do anything for me. They said that to correct this they would have to charge us $150 per ticket change fee. They said I would have to wait 24-48 hours while they investigate it and decide if they can help me. I get a call back 2 days later and they said sorry can't help you. I have spent over 4 days trying to make a simple correction to a flight that was biked wrong by their people and tried to correct it within the 24 hour time period but they never answered their phone and kept disconnecting me. And on top of that while I was sitting on their automatic ignore I found a better flight over $100.00 cheaper on Orbitz which I sent an email to Travelocity to let them know that I found a cheaper flight and they are suppose to match it or refund my money. Well they haven't responded which I pretty much expected they would do.

I highly recommend no one to ever use Travelocity. They use deceptive practices, they lie about what they say in their "customer bill of rights" about wanting to help and take care of their customers. They use cheap foreign help that can't speak English very good, their web site uses fraudulent tricks and practices in booking flights and they are just not a nice organization nor do they care about their customers. I will never use Travelocity again. And I can see from all the complaints that everyone else seems to have the same issues and problems with them. So good luck Travelocity you have lost all of my business and the business of everyone that I can tell and talk to. I will definitely let everyone I know and travel with, to never use your services.

Have been off and on hold for over 2 hours trying to change an airline ticket with Travelocity. India helpdesk is no help at all. Will not help, keeps putting me on hold, will not confirm available flights that I can clearly see on travelocity.com. They claim the system has not updated, "the internet is not current". They have advised I must call the airlines. The airlines have advised they cannot touch the reservation, and have referred me back to travelocity. I will never book another ticket through travelocity.com.

Terrible! Do not book a package through them! If you book a package, you do not get anything back if you cancel. Not even the hotel (which normal hotels allow you to cancel if booked through them).

This nightmare begins 5 days ago. Today is Wednesday, October 26th, approximately 3pm in the afternoon. I finally just made it home from Las Vegas after a horrible tireless, stressful and sleepless night and of course a 5-hour drive from Las Vegas to Oceanside, California.

On Saturday, October 22nd between noon and 2pm in the afternoon I decided to go online and use Travelocity to find a hotel flight last minute package for a business trip to Las Vegas. I went ahead and very surprised I found a round trip direct flight ticket on Spirit Airlines and 2 nights at the Paris Hotel for the amount of $347 dollars. How can I decline such an offer, I said to myself. I don't have to drive and can stay at a very nice hotel at the same time.

During the process of booking my reservation in Travelocity, the system wasn't allowing me to complete my transaction. At the end of my attempt says we are very sorry and are not able to complete your transaction at this time, please try again. I went ahead and tried again and at the end of my second attempt the system told me exact the same thing, we sorry you transaction can't not be completed at this time please try again later.

I decided to wait just a little, and proceed to restart my computer just in case my computer was acting up and decided to try once again. After my third attempt, the system once again says, "sorry your transaction can not be completed at this time, please try again."

At this point I decided to call directly Travelocity, and book with a customer service agent to avoid the opportunity of missing the great deal all together. By the time someone answered the phone after being on hold for a while, they went ahead and search for my package deal and not to my surprise the deal wasn't showing available any longer.

Well, I said, it looks like the hotel deal still available, can I at least reserve the room. They said absolutely! I proceed to book the hotel room at the Paris in Las Vegas and when the time to process method of payment came up, my card was declined. I said to myself, how can this be possible, I have over $1,200 dollars in my account and haven't purchased anything lately. They said, "contact your card because your bank would be able to help out."

So, I went ahead and call my bank. I told my bank what's going on with my card, trying to book a transaction for $182 dollars and my card was declined. They said, "no Mr. Morales I'm afraid to tell you that Travelocity charged your card 3 times for the amount of $347.75 so in total $1043.75 to be exact."

I said, no wonder I can't get the hotel booking done. My bank said, "Travelocity needs to call our merchant services department and clear the transaction so you can get your credit back into your account but they have to make the call themselves."

I call Travelocity, and talked to a customer service agent name Angelo, he was apologetic, pleasant and assured me that within 24 hours my account would be back in shape because they already submitted 3 different authorization numbers to credit back my account.

Within the same afternoon, I looked at my online banking and found no credits has been processed. I call them and they said, no worries the credits are already in the pipeline and would come through by tomorrow probably. I said well, that's fine I'll wait a little. So, not wanting to take chances, I booked the same deal on Hotels.com. I was able to find it, use the little money I got left on my account and got my reservation done and decided to do the 5-hour drive to Las Vegas instead.

After arriving in Las Vegas on the following day and checking into the Paris hotel, waited until that afternoon and look at my account around 5pm and nothing yet. I call Travelocity once again and explain my ordeal to about 2 different people. I asked for a supervisor, and they said I can't talk to a supervisor they are only available during the week until 4pm but assured me to give it time at least until Monday because my situation happened on a Saturday and sometimes takes a little longer.

I said, well today is Sunday, I'm in Las Vegas already so as long as I have my money back by Monday at noon I'll be ok. I went ahead and proceed with my conference in Las Vegas and business as usual and attend my seminars. During Monday, I took care of some clients and purchase little things in venues and trusted that everything was going to be fine.

Monday evening was already here and my money wasn't in my account yet. I proceed to call Travelocity and explain once again and they said, all we could do is already done, I should wait until midnight and it should be there for sure and by Tuesday morning I should have it.

At this point I continued being frustrated talking between my bank and Travelocity finding out the whole process as to how this is going to unfold and get me out of this mess. I started to be careful and not spending because I was going to extend my stay one extra night and wanted to make sure not to run out of money but, without not enough funds in my account they can't hold the room for another night.

Continued checking into the night until about 12:30am on Tuesday, and the money is not in my account yet. Went to all the conferences on Tuesday and by 1pm, I decided to make an executive decision and return back home. So, I call the front desk and requested an extra hour for late check out, packed my bags and drove to the gas station to fill my tank and drive home.

When I get to the gas station and attempt to process the transaction my card was declined again. I said, how can this be happening to me? I call my bank. No money. I called Travelocity, no help. I put all 3 parties on the phone involved and the bank can't do anything, they didn't took the money out of my account and can't control Travelocity systems and Travelocity already did all they can possibly do according to Enzo, the customer service agent that was trying to help.

At this point, I'm panicking, I don't know anyone in town. I'm 300 miles away from home with less than tank of gas, no money and no one I know to help. I became furious and all the frustration that has been building up to this point took over me. I was so upset that I couldn't concentrate well.

Drove to an empty shopping center parking lot and sat there waiting and thinking. Call Travelocity again and finally demanded a Supervisor because I wanted the headquarters address of Travelocity and when I asked for the name of the President and CEO finally they said, I need it to speak with a supervisor to get that information.

Oh well, well, so the supervisor I couldn't never get previously all of a sudden was one available. The supervisor came on the phone very apologetic saying all kind of things and I let her talk while I was trying to deflate my head full of anger, frustration and stress.

Finally I said, do you want to help me? Her name was Jenny, she said yes, how can I help you? I said, your system charged my account with over $1,000 dollars and I know the money will come back to my account but all I need is $75 dollars to fill my tank with gas and drive home, can you do that? She said, "so sorry can't do it unless your bank gets involve. She said she was going to call my bank and was trying to help but I already knew everything everyone has to say.

So I told her listen, " Jenny, I have to hang up right now because I only have a few hours of cell phone battery, very little gas and have to think quickly on my feet to figure out how to get out of this mess your system put me through. I said goodbye and hang up.

By then, all the meetings at the conference I was involved were finished. People I just met, were on the way to the airport to leave town, had no one in Las Vegas or back home to help out. My sister is back in New Jersey, couldn't help because they are 3 hours ahead. So, where did I end up the evening of October 25th, sleeping inside my car at the self parking lot of the Paris Hotel in Las Vegas, yes you read it.

Worry all night, listening to people, cars, drunks, you name it, I heard it. And all because the inefficient and incompetent computer system Travelocity uses doesn't have the ability to reverse mistakes of transactions that were done without the completion of a purchase. So, what did I end up doing to fix my situation on the following morning after a miserable night.

I went inside the casino and used their restroom to wash my face and brush my teeth to get myself together. I call my sister in New Jersey because this morning obviously I still have no money on my bank account. She sent me $100 dollars via Western Union. I was able to put gas in my car, buy coffee at Starbucks and drove 300 miles home. Here I am home already, tired, still in disbelieve of what happened, very disappointed still and so upset and angry with your way of putting people through this and still can't find my way to rest because I wanted to have my mind with all the vivid experience to write this before I go to bed.

Oh by the way, today is Wednesday and still no money on my bank account yet. I worked in the hospitality industry for many years where customer service is a duty not a choice. I was very calmed with your CSR for as long as I could. I am very confident that is someone cares they'll find a way to reach me and I know they will apologize and I hope for your own sanity that the apology is genuine because the world is watching but here is what I know I'm going to do.

First of all, I will never, never, never, ever what so ever will use Travelocity services again. I know that without my business you'll survive and your top executives will still go home to their families and have nice lives because I'm just another angry customer, but I will create a blog on the internet talking about my story. I will spread the news via social media, twitter, every review site I can get my hands on and every way possible that I can amplify the word of mouth to others.

And yes my story would be told and hopefully enough decent people will hear me out and go to your competitors until you can find a way of changing your way of running your systems so you'll stop putting people through nightmares.

I am not rich financially by all means, but $1,000 dollars is a lot of money to me and when it disappears out of my bank account for 5 days or who knows for how much longer is my livelihood.

I have been using review sites for a very long time because I am a very good advocate of recognizing good people and good service all my life. Most of the time it is to talk about nice things about restaurants and the service community.

Here I am for the first time, living the situation that many consumers go through on a daily basis. I'm glad what happens in Vegas doesn't stay in Vegas any more. Thanks to technology people can talk and share information so that's my mission to help others. As for you Travelocity management, if you really want to help me, fix it! Fix your system so my experience can spare future customers of going through the agony I have gone for the past 5 days and counting.

Worst service of my life! The worst time I ever had with booking a trip. Customer service was not good! When I booked the trip, I realized that the hotel address on website changed after we had paid. So I called customer service to inform them of the incorrect address of the hotel. He informed me that I would be charged 450.00 more to change from one hotel to another. I find that ridiculous. I would never use their service again! I would defiantly call the owner of the website to tell him to stop taking advantage of good people.

I purchased a round trip ticket on Travelocity, leaving on United and returning on Frontier. Frontier changed their flight by almost 4 hours. I could not cancel or change the Frontier portion since the first part of the trip was on United. My only option was to cancel the entire trip. Lesson learned, do not use Travelocity, and book each leg of a trip with different airlines with the airlines. Southwest, here we come.

I have booked a ticket from Bangalore to San Diego on 7/17/2011 via Travelocity website. After I entered all the credit card details, an alert box popped up saying I would get a $20 return if I click it, so I clicked it. But after 2 months, a total of $40 was deducted from my credit card from the companies SavingsAce and Passport2Fun.

What kind of website have you guys designed? Why do you allow the pop-ups of such fraudulent companies? Is this some sort of a cheap gimmick to make a fast buck? I have completely lost respect for and trust on your website and I have told all my friends and relatives not to use your website for any flight bookings. I had to go from pillar to post to deny that I have made these transactions. Just a cursory look on the internet on these websites reveals that these two companies have been involved in such cheating cases from ages. I am shocked that a company of this stature doesn't have any idea of the kind of ads being posted on its website.

If you have any respect for the customers, try to avoid such fraudulent companies to advertise on your website. Anyways, that was the last time I would ever surf your website and I am going to write a detailed post on the internet regarding this fraud.

I Maria ** booked this trip on 9/04 at 6:12 am for a family emergency, a death in family. We needed to get to Italy. I went on Travelocity's site and found for me and my husband nicolino ** a flight from New York JFK to Toronto, Canada at 12:30pm arriving in Canada at 2:22pm to change planes in Toronto for Rome Italy at 4:45 flight 8217 Delta Airlines operated by Alitalia.

All this and only to find out there was no 4:45 flight #8217. It was canceled and had been canceled all week, we were told at the counter. How could this be? Why were we allowed to purchase tickets for a flight that was canceled? There was no 4:45 flight! We had to wait in the airport, there was no other way of getting to Rome for the funeral. The flight that was canceled all week is now flight #AZ4651 departing at 11:15pm; over 8 hours after the original schedule, arriving in Rome in the afternoon when we were supposed to be there at early morning. My husband and I never made it in time for the funeral. It was his mother. We then returned on the 8th.

This was a sad trip. I tried to call delta and they said we must go through Travelocity. Somebody has to do something to help us here. We need to receive compensation for this trip. We are not happy and we would like to use Travelocity again in future. Please help us.

I went to order a ticket online. I was kicked back on the last page of the ticket order saying that my information was wrong. At that moment, I got a notification from my bank saying the money was taken out, but I had no ticket or confirmation to my plane. After calling them, they said they didn't take the money out. I called the bank, they said they did. After hours on hold and calling back and forth, they admitted taking my money out but it will take a few days to be returned on my account.

I booked plane ticket and got confirmation. At the airport, I found out that my ticket was canceled. I received no phone call about the cancellation. I booked again and they canceled it again! I was not able to use my credit card to buy ticket from other company, because Travelocity put a hold on my credit card for two tickets! I could not go back home until the bank release money!

I booked a hotel and flight from the Travelocity website. I was called and told that an error was made - they are not able to book rooms with that particular hotel, even though it was on their website and I was able to complete the booking. I asked for a full refund. On September 9, I was told the refund was approved. On September 23, I called and asked why my credit card had not been credited and I was told there is some "confusion". No resolution to date.

I booked 2 round trip flights with Travelocity in April 2011 on Delta Airlines, leaving Evansville, IN, connecting in Cincinnati, OH, then on to Tampa, FL on Monday, May 22, 2011. I put the both tickets on my MasterCard for a total of $795. However, there had been enormous amounts of flooding in southwestern Indiana in April and May of 2011. The roads were closed all over the city. Many were forced to leave their homes. I called Travelocity 4 days before our flight was to leave. At first, the woman could not find my flights. I had given her the itinerary number but she still couldn't locate the tickets. She asked me for a "booking number". I told her I didn't have that information. She said she would call me back.

She called me back about 30 minutes later and asked me if my trip "was to the Netherlands". I told her, "No, it wasn't." After "refreshing" her memory of my flights, she finally found the "booking number". I cancelled our trip. I told her the situation of the flooding. She told me the tickets "were good for a year", but there would be a $180 "rebooking fee" for each ticket. And she said that my tickets were "nonrefundable". I told her, "I'm calling you in advance and I'm sure you will be able to book them again." I informed her about the flooding etc. and that President Obama had declared Vanderburgh County (Indiana) and surrounding counties a "disaster area" due to the flooding, but to no avail. I emailed Travelocity on June 22, 2011. I informed them that under the circumstances, I deserved a full credit on my credit card of $795. They said it would take up to 3 billing cycles for me to see the credit. It is now the middle of September and I have yet to receive a refund!

I had been keeping an eye on a particular schedule and fare for a family trip. When I got everything in order and booked the intended trip, and received the conformation, one leg of the trip was incorrect. I immediately called to see what could be done about the glitch/mistake (I will not argue as to which it was. It is somewhat immaterial, as it would have made no difference in the complaint, or action taken regarding complaint).

I spoke to a customer service representative and explained the issue. He told me that there is nothing he could do, unless I paid $80 per ticket to change the flight Travelocity's website lists a change fee of $30.00, not the $80.00 as told by the first ** agent, and not $180.00 as told to me by the ** manager, who explained to me the airline gets $150.00 and Travelocity gets $30.00. I called the airline in question; I was told there is no fee for changing or cancelling a flight within 24 hours. Mind you, this was five minutes past the initial booking. He told me that this is what the airlines charge. He said he could void the entire transaction for free, which I instructed him to do.

I went back into the Travelocity website; I booked the trip again for both outbound and return flights. I made double sure that the right flights were selected, and at the same price as the previous. When I got to the page where I had to list all of the travelers again, a note popped up on the screen; they raised the price of booking by a total of $150.00. I called their toll free line again, and was ultimately put on hold for 40 minutes before the call was disconnected--all without speaking to a manager like I politely requested. Six more calls and I never got beyond the robot attendant before being disconnected.

I subsequently checked the website again; the price indeed went up, but that was not the case when I initially tried to rebook my trip. I tried this morning again, and after another 40 minutes on hold, I finally spoke to a woman who claimed to be the manager. However, she was reading from the same script that all of the underlings I had to go through to reach her did. I get so tired of dealing with foreign call centers; I am an American and I speak English, I am sick of having to deal with someone who does not speak English. None of the people that I spoke to, including the manager, were even empowered to make a determination, or offer to appease an unsatisfied customer.

If they are not going to fix the problem, I would have been happy with a credit for future use with Travelocity, but no. They did not offer anything-- nada, zero, zilch. Nothing at all. It was like listening to a broken record. Hey, I know this part. I've heard it half a dozen times already. If I hear, "I do apologize for that sir" one more time, I may snap. Apologies are for when a mistake is made that one is truly sorry for. So, on these three issues, I am a very unsatisfied customer: the refusal of Travelocity to work with the customer, the lack of empowerment for their (overseas based) customer service to deal with any issues and the increase in the fare after I had already selected my flights.

I purchased two round trip flights from Grand Rapids, MI to Memphis, TN on 8/17/2011 for $384.30. Today, 08/29/2011, I went in to check on our flights. I found better flights (times) and faster times for $296 each. I am scheduled to leave GRR at 6:40 am and arrive in MEM at 9:53 am. Then, we depart MEM on 9/4/2011 at 4:15pm and arrive in GRR at 10:58 PM. The new flights leave GRR at 10:19 am and arrive in MEM at 2:06 PM. The return flights leave MEM at 10:30 am and arrive in GRR at 5:36 PM. These flights are not only more convenient but also less expensive.

I requested that Travelocity refund the difference as per their guarantee. The response I received was "Travelocity is committed to offering you the best value. Our low price guarantee policy states that we will refund the difference if you find a lower rate somewhere else within 24 hours of your Travelocity booking. As your inquiry is outside this 24-hr window, we are unable to refund you the difference between the purchase price and the lower fare provided." Fares are governed by availability, dates and time of travel and where lower prices typically sell out first. When I checked their site, I did manage to find this statement, but only after reading several statements about the outstanding price guarantee. Their policy does not mention this until almost the very end. I feel that this guarantee is descriptive and misleading.

I wanted to do zero rating.

I had a lot of problems with some flights booked through their service and what they offered was a joke.

"We want to keep you as a customer and because we value your business and feedback, we would like to offer you a $250 Future Trip Discount as a gesture of goodwill. Please let us know if you accept our offer."

A "Future Trip" is a vacation package. "Future Trip" is a type of vacation package that is sold by Travelocity. It is not valid towards the purchase of air flight. So instead of spending say $1000 on a flight, you must spend $5000 on a "package" to get the 250 off.

Guess scamming customers has gotten to be an art for Travelocity. They have the redefined words to pacify the customer with misleading promises.

Now, I will be filing complaints with the California state attorney general at http://ag.ca.gov/travel/index.php

Travelocity has been advertising round trip tickets on Continental Airlines from PVD to PHX for $153.00 - $162.00, for the past 2 weeks or more. I have phoned them 4 times to get these prices but they won't sell me the tickets for this price.

I've seen these prices as early as Dec 12th and the last time I saw this price was today (Dec 28th). They keep giving me the run around and lame excuses.

Now I've written to Travelocity but so far have had no reply. I would like to think that I would be compensated in some way for my trouble as up to that point I was very impressed with their services and felt I would use Travelocity for future travel.

I called back the following day and was told that there was a note on my account and that I was going to be issued a refund, however I have not and am still unable to get any answers. I continue to be put on hold and no one ever returns. We had to purchase another ticket in order to keep my boyfriend from being stranded in Puerto Rico.

I have no access to charge on my credit cards due to they're all over the limit. Everyday the problem is not resolved, the airline tickets are increasing in price.

Since the money was charged to my VISA debit card it came right out of my checking account. This is cash out of my pocket. I am a full time student on financial aid and I can't wait indefinitely for my money to be returned to me. My wife is pregnant and we have bills to pay.

They forced my parents to pay the only money I had given them to travel $200 to use in case of any emergency. My dad suffers from high blood pressure and the incident was not exactly a pleaseant one for him.

I then wrote their custumer service dept and was told it will take at least a month for them to review. Damage Resulting: $932.00 loss.

Travelocity wants me to pay an additional $230 to fix the error. I have refused the ticket, and I plan to dispute the error through VISA, if Travelocity will not correct the ticket.

Travelocity requested duplicate airline tickets from American Airlines. When this was discovered on my credit card statement, I called both AA and Travelocity. AA said I would have to take up the matter with Travelocity. Travelocity acknowledged it was their mistake and requested me to send a copy of the credit card statement to their attention for processing. I was told it would take 3 (THREE) months to process. I told them this was totally unacceptable. After further rather heated discussion, they offered to call the airline to expedite the refund to less than one week. That effort was delayed until tomorrow as the AA office was closed.

There was nothing stated on the ticket about the shuttle, so I think I should have a refund on my ticket and be reimbursed for train ticket and the inconveinance of been stranded in the airport in Gatwick for over 24 hrs!